Honeywell MAXPRO NVR Hybrid XE, MAXPRO NVR, MAXPRO NVR Hybrid PE, MAXPRO NVR XE, MAXPRO NVR SE Installation And Configuration Manual

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MAXPRO® NVR 5.6

Installation and Configuration Guide

Document 800-16419V5- Rev - J – 5/2019

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Revisions

Issue Date Description

1.0 Rev D Mar, 2014 Updated document for 3.1 Build 65 Rev C

1.0 Rev E Aug, 2014 Updated document for 3.1 SP1

2.0 Rev A Aug, 2015 Updated document for 3.5

3.0 Rev A August, 2016 Updated document for 4.0 Release

800-16419V4-A Feb, 2017 Updated document for 4.1 Release

800-16419V5-A August 2017 Updated document for 4.5 Release

800-16419V5-B November 2017 Updated document for 4.7 Release

800-16419V5-C February, 2018 Updated document for 4.9 Release

800-16419V5-D June, 2018 Updated document for 5.0 Release

800-16419V5-E September, 2018 Updated document for 5.0 T Patch Release

800-16419V5-F October, 2018 Updated document for 5.0 SP1 Release

800-16419V5-G February, 2019 Updated document for 5.5 Release

800-16419V5-J May, 2019 Updated document for 5.6 Release

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MAXPRO NVR 5.6

Table of Contents

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Cautions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

List of Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Overview Of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Introduction to MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

MAXPRO NVR Turnkey Boxed Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

MAXPRO NVR Software Only Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

MAXPRO NVR Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

MAXPRO NVR Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

New Features in NVR 5.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

New Features in NVR 5.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

New features in NVR 5.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Archival Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

MAXPRO NVR Typical System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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MAXPRO NVR Standalone System Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

MAXPRO NVR Hybrid Standalone System Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

MAXPRO NVR Distributed System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Commissioning MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . 53

Overview of Commissioning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Steps in the Commissioning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting up the MAXPRO NVR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing the Software in the Server and Client Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configuring the MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Verifying the Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Setting up the MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Setting up the MAXPRO NVR Turnkey Box Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Typical MAXPRO NVR System Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Typical MAXPRO NVR Hybrid System Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Connecting the Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Powering on the MAXPRO NVR Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Changing the MAXPRO NVR IP Address and Machine Name . . . . . . . . . . . . . . . . . . . . . . . . . 57

Configuring the Monitor Display Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting up the MAXPRO NVR Software-Only Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

MAXPRO NVR Software System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

MAXPRO NVR Hybrid Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Connecting a Video Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Looping Output Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Connecting Control Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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Connecting Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Connecting an Analog PTZ Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Connecting the Joystick Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

How to log on to the UltraKey Plus keyboard? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

How to log off from the UltraKey Plus keyboard? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Installing the NVR Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

MAXPRO NVR Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

How to Install MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Full Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Uninstalling MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Client Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Full Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Logging on and Getting Started . . . . . . . . . . . . . . . . . . . . . . . 93

Logging on Using Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Logging on to MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring MAXPRO NVR Windows/ Desktop Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Managing Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Getting to Know the MAXPRO NVR User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Viewer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configurator Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Search Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Report Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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Settings for Video Rendering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Rendering Settings for a GPU system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Pausing the Video Rendering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Settings for Alarm Preview Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Setting the Alarm Threshold Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Configuring the Snapshot Clip Export Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Configuring the OSD Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Configuring the Timeline Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Configuring the Diagnostic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Configuring the Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Configuring the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Licensing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Viewing the Version and License Information of MAXPRO NVR. . . . . . . . . . . . . . . . . . . . . . . 116

Registration and Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Closing the MAXPRO®NVR User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Configuring MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Configuring the Honeywell cameras with MAXPRO NVR Wizard . . . . . . . . . . . . . . . . . . .121

MAXPRO NVR Wizard Settings on the Task bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Navigating to Configurator tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Configuring the System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Configuring General Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Event Recording Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Email Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Site Info Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Archival Schedule Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

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Edge Sync Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Manual Archival . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Holidays/Exceptions Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring the Disk Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Adding IP Cameras / Encoders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Adding Additional Streams for a Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Configuring 360/180 Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Managing Analog Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Server VMD (SMART VMD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Updating the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Deleting the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Configuring the Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Creating a Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Deleting a Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Configuring the Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Creating a Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Updating a Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Deleting a Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Performing User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Adding a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Updating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Recommendation to use Low bandwidth stream option . . . . . . . . . . . . . . . . . . . . . . . . . 194

Automatic Retry for Backfilled Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Upgrade MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Enable Recording During On Demand Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Privacy Protection Settings (GDPR Favored) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Table of Contents

Anonymization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Four Eye Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

How to enable Anonymization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

How to enable Four Eye Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Video Anonymization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Improved GPU Rendering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Guidelines to configure NAS Drive for Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

QNAP NAS for Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Playing archived clips through Client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

How to configure the Archival and Deletion retry settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Annotations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

How to get/configure Annotation Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Install the VA packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Obtain the License and install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Configure and Enable Annotation in NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Snapshots with Annotations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Setting the Audio Codec in Camera Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Verifying the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Activities to Perform in this Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Checking the Connection with the MAXPRO NVR Server . . . . . . . . . . . . . . . . . . . . . . . . 240

Checking the Device listing in the Devices Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Checking the Acknowledgment and Clearing of Alarms . . . . . . . . . . . . . . . . . . . . . . . . . 240

Checking the Live Video from Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Checking the Playback of Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Checking the Panning, Tilting, and Zooming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

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Checking the Creation of Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Checking the Creation of Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Checking the Salvo View Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Checking the Search for Recorded Video in MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . 242

Checking the Generation of Event History/ Operator Log Report . . . . . . . . . . . . . . . . . . 243

Upgrade MAXPRO NVR Software . . . . . . . . . . . . . . . . . . . . . 245

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Upgrade to MAXPRO NVR 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

MAXPRO NVR Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Introducing Web Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Installing Web Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Setting the MAXPRO Web Configurator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Creating Self Signed Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Binding the generated certificate with https. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Installing the Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Procuring and Installing CA Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Installing an SSL Certificate in Windows Server 2008 (IIS 7.0) . . . . . . . . . . . . . . . . . . . . . . . . 280

Changing Default Port 443 for the MAXPRO Web Client and MAXPRO Mobile app . . . . . . . 289

Viewing the Certificate Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

MAXPRO NVR Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

MAXPRO NVR Mobile app Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Installing the MAXPRO NVR Mobile app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Typical Network Configuration and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Creating Users for the MAXPRO NVR Mobile app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Adding the MAXPRO NVR to the MAXPRO NVR Mobile app . . . . . . . . . . . . . . . . . . . . . . . . . 300

Adding Multiple NVR Recorders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Editing NVR Recorder Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

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Deleting the Saved NVR Recorders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Changing Default Port 443 for the MAXPRO Web Client and MAXPRO NVR Mobile app . . . 311

Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Customizing IP Address and Machine Name and Scheduling Metadata and Database Back-

up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Changing the Default IP address and Machine Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Scheduled Metadata and Database Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Scheduled Task for Backing up the Metadata and Database. . . . . . . . . . . . . . . . . . . . . . . . . 314

Meta Data Conversion Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

How to Enable Video on demand feature in MAXPRO NVR . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Appendix B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Image Stream Combinations for Oncam Grandeye Cameras . . . . . . . . . . . . . . . . . . . . .327

For Oncam Grandeye Evolution Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Device Characteristics of Oncam Grandeye Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

VMD Settings and Motion-based Recording Configuration . . . . . . . . . . . . . . . . . . . . . . . 328

Overview of MAXPRO NVR Recording Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Configuring the Pre and Post Event Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Configuring Camera Settings for VMD-Based Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Server VMD (SMART VMD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Configuring Built-in VMD (Camera based VMD) on Honeywell IP Cameras . . . . . . . . . . . . . 331

Event and Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .334

Configuring Loitering & Intrusion Trace Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

MAXPRO®NVRs - AXIS Camera/Encoders Discovery and Configuration (using ONVIF) 341

Step 1: Enable ONVIF Web Service on AXIS Camera/Encoder . . . . . . . . . . . . . . . . . . . . . . . 341

Step 2: Discover and Configure the AXIS Camera/Encoder in MAXPRO® NVR . . . . . . . . . . 344

Appendix C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Patches Released on Top of NVR 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

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AXIS Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Skylake Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

How to increase the Limit for Rendering Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

How to Disable the GPU Rendering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

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MAXPRO NVR 5.6

List of Figures

Figure 1-1: MAXPRO NVR SE System Diagram ............................................................... 49

Figure 1-2: MAXPRO NVR HYBRID XE Standalone System Architecture ........................ 50

Figure 1-3: MAXPRO NVR Distributed System Architecture ............................................. 51

Figure 3-1: Typical MAXPRO NVR System Diagram ......................................................... 55

Figure 3-2: Typical MAXPRO NVR Hybrid System Diagram ............................................. 56

Figure 3-3: Network and Sharing Center .......................................................................... 58

Figure 3-4: LAN Properties ................................................................................................ 58

Figure 3-5: MAXPRO NVR Software Solution Standalone System ................................... 60

Figure 3-6: MAXPRO NVR Software Solution Distributed System .................................... 61

Figure 3-7: Hybrid XE Connections ................................................................................... 63

Figure 3-8: Hybrid SE Connections .................................................................................. 64

Figure 3-9: Hybrid PE Connections ................................................................................... 65

Figure 3-10: Input and Output Ports For MAXPRO NVR Hybrid PE ................................. 66

Figure 3-11: Connecting a Video Source .......................................................................... 66

Figure 3-12: Looping Output Termination ......................................................................... 67

Figure 3-13: Control Outputs ............................................................................................. 68

Figure 3-14: Connecting Sensors ..................................................................................... 68

Figure 3-15: 4-Pin Adapter ................................................................................................ 69

Figure 4-1: Automatic Windows Update Enabled Warning Message .............................. 72

Figure 4-2: Pending Reboot Error Message ..................................................................... 72

Figure 4-3: License Agreement ......................................................................................... 75

Figure 4-4: Customer Information and Destination Folder details .................................... 75

Figure 4-5: Validation of User Credentials ........................................................................ 76

Figure 4-6: Choose Installation Type ................................................................................ 77

Figure 4-7: Choose Installation Type ................................................................................ 78

Figure 4-8: Database Server Log on ................................................................................. 79

Figure 4-9: Choose location for MAXPRO NVR database Path ........................................ 80

Figure 4-10: Choose Recording Drives ............................................................................. 81

Figure 4-11: Localization Support ..................................................................................... 82

Figure 4-12: Summary ....................................................................................................... 82

Figure 4-13: Reboot prompt .............................................................................................. 83

Figure 4-14: MAXPRO NVR 5.0 Client Configuration ........................................................ 86

Figure 4-15: Localization Support ..................................................................................... 87

Figure 4-16: Summary ....................................................................................................... 88

Figure 4-17: Reboot prompt .............................................................................................. 88

Figure 4-18: Retaining Trinity Database ............................................................................ 90

Figure 4-19: Installation Finish .......................................................................................... 91

Figure 5-1: MAXPRO NVR Log on dialog box ................................................................... 94

Figure 5-2: Server Settings dialog box .............................................................................. 97

Figure 5-3: Setting the Default Profile ............................................................................... 97

Figure 5-4: Editing the Ports .............................................................................................. 98

Figure 5-5: Port Forwarding Scenario 1 ............................................................................ 99

Figure 5-6: Port Forwarding scenario 2 .......................................................................... 100

Figure 5-7: Viewer tab ...................................................................................................... 102

Figure 5-8: Configurator tab ............................................................................................ 104

Figure 5-9: Search tab ..................................................................................................... 105

Figure 5-10: Report tab ................................................................................................... 106

Figure 5-11: General Settings tab ................................................................................... 107

Figure 5-12: Rendering Settings tab ............................................................................... 107

Figure 5-13: Rendering Settings tab ............................................................................... 108

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List of Figures

Figure 5-14: Settings for pausing the Video Rendering .................................................. 109

Figure 5-15: Settings for the Alarm Preview Pane ........................................................... 110

Figure 5-16: Setting the Alarm Threshold ........................................................................ 111

Figure 5-17: Settings for SnapShot Clip Export .............................................................. 111

Figure 5-18: OSD Settings tab ......................................................................................... 112

Figure 5-19: Timeline Settings tab ................................................................................... 112

Figure 5-20: Diagnostic Settings tab ............................................................................... 113

Figure 5-21: Advanced Settings Tab ............................................................................... 114

Figure 5-22: Advance Settings Tab Service Restart ........................................................ 114

Figure 5-23: About MAXPRO NVR ................................................................................... 116

Figure 5-24: License Management Console .................................................................... 117

Figure 6-1: CONFIGURATION page ................................................................................ 122

Figure 6-2: CAMERA DISCOVERY page ......................................................................... 123

Figure 6-3: Discovered Cameras ..................................................................................... 123

Figure 6-4: INSTALLATION page ..................................................................................... 124

Figure 6-5: MAXPRO NVR Wizard Task bar Settings ...................................................... 125

Figure 6-6: System page .................................................................................................. 127

Figure 6-7: Archive Progress ............................................................................................ 131

Figure 6-8: Disk Management page ................................................................................ 133

Figure 6-9: Graphical Illustration ...................................................................................... 135

Figure 6-10: Drive Type .................................................................................................... 136

Figure 6-11: Camera page ............................................................................................... 137

Figure 6-12: Camera Properties pane ............................................................................. 141

Figure 6-13: Auto Discovery Window .............................................................................. 146

Figure 6-14: Camera Properties Pane ............................................................................. 147

Figure 6-15: Adding Stream ............................................................................................. 148

Figure 6-16: Camera Type field displaying “ONVIF DEVICE” for a ONVIF camera ........ 150

Figure 6-17: Encoder discovery ....................................................................................... 151

Figure 6-18: Adding the Encoder ..................................................................................... 152

Figure 6-19: Adding FLIR Model Camera ........................................................................ 153

Figure 6-20: Saving FLIR Camera .................................................................................... 154

Figure 6-21: RTSP Settings .............................................................................................. 154

Figure 6-22: IO page ........................................................................................................ 156

Figure 6-23: Panomorph Settings .................................................................................... 158

Figure 6-24: Grandeye Dewarping Settings .................................................................... 160

Figure 6-25: Discovering AXIS 360 Camera .................................................................... 161

Figure 6-26: Adding Remaining Axis Channels ............................................................... 162

Figure 6-27: AXIS Channels ............................................................................................. 162

Figure 6-28: Adding Arecont 360 Model Camera ............................................................ 164

Figure 6-29: Adding Remaining Arecont channels .......................................................... 164

Figure 6-30: Arecont Channels ........................................................................................ 165

Figure 6-31: EquIP- Fisheye camera Settings ................................................................. 166

Figure 6-32: Dewarping Success Message ..................................................................... 167

Figure 6-33: Dewarped Views List ................................................................................... 168

Figure 6-34: Adding or Deleting Analog Camera ............................................................ 169

Figure 6-35: Camera page ............................................................................................... 170

Figure 6-36: Camera properties pane .............................................................................. 171

Figure 6-37: Color Correction dialog box ........................................................................ 173

Figure 6-38: Camera properties pane .............................................................................. 175

Figure 6-39: Input and Output Ports For MAXPRO NVR Hybrid XE ................................ 177

Figure 6-40: Input and Output Ports For MAXPRO NVR Hybrid SE ................................ 178

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List of Figures

Figure 6-41: MAXPRO NVR Hybrid PE Rear View .......................................................... 179

Figure 6-42: Input and Output Ports For MAXPRO NVR Hybrid PE ............................... 180

Figure 6-43: Detection of relevant motion ....................................................................... 182

Figure 6-44: SMART VMD Configuration ......................................................................... 183

Figure 6-45: Schedule page ............................................................................................ 185

Figure 6-46: Sequence page ........................................................................................... 186

Figure 6-47: User page .................................................................................................... 190

Figure 6-48: Enable On Demand .................................................................................... 197

Figure 6-49: License Privacy protection Settings ........................................................... 200

Figure 6-50: Privacy protection Settings ......................................................................... 201

Figure 6-51: Anonymization Camera Level ..................................................................... 201

Figure 6-52: Anonymization at USer level ....................................................................... 202

Figure 6-53: Blur View ..................................................................................................... 203

Figure 6-54: Pixelize Views .............................................................................................. 204

Figure 6-55: Enable Four Eye .......................................................................................... 204

Figure 6-56: Four Eye Authentication .............................................................................. 205

Figure 6-57: Four Eye Authentication Success ............................................................... 206

Figure 6-58: Authenticating User ..................................................................................... 206

Figure 8-1: Welcome Wizard ........................................................................................... 246

Figure 8-2: Installation Complete .................................................................................... 246

Figure 8-3: Welcome Wizard ........................................................................................... 247

Figure 8-4: Installation Complete .................................................................................... 248

Figure 8-5: Welcome Wizard ........................................................................................... 249

Figure 8-6: Installation Complete .................................................................................... 249

Figure 8-7: Welcome Wizard ........................................................................................... 250

Figure 8-8: Installation Complete .................................................................................... 250

Figure 8-9: Welcome Wizard ........................................................................................... 251

Figure 8-10: Validation of User Credentials .................................................................... 252

Figure 8-11: Localization Support ................................................................................... 253

Figure 8-12: Summary ..................................................................................................... 253

Figure 8-13: Upgrade Finish ............................................................................................ 254

Figure 8-14: Welcome Wizard ......................................................................................... 255

Figure 8-15: Installation Complete .................................................................................. 256

Figure 8-16: Welcome Wizard ......................................................................................... 257

Figure 8-17: Installation Complete .................................................................................. 257

Figure 8-18: Welcome Wizard ......................................................................................... 259

Figure 8-19: Installation Complete .................................................................................. 259

Figure 8-20: Welcome Wizard ......................................................................................... 261

Figure 8-21: Installation Complete .................................................................................. 261

Figure 8-22: Taking Database backup using the MAXPRO NVR Agent ......................... 262

Figure 8-23: Validation of User Credentials .................................................................... 263

Figure 8-24: Choose Metadata Path ............................................................................... 264

Figure 8-25: Summary ..................................................................................................... 264

Figure 8-26: Reboot prompt ............................................................................................ 265

Figure 9-1: MAXPRO WebConfigurator ........................................................................... 269

Figure 9-2: MAXPROWebConfigurator-Server Configuration ......................................... 272

Figure 9-3: MAXPROWebConfigurator-Security Configuration ...................................... 273

Figure 9-4: Home ............................................................................................................. 275

Figure 9-5: Server Certificate ........................................................................................... 275

Figure 9-6: Specify Friendly Name .................................................................................. 276

Figure 9-7: Generated Certificate .................................................................................... 276

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List of Figures

Figure 9-8: Site Bindings Dialog ...................................................................................... 277

Figure 9-9: Edit Site Bindings .......................................................................................... 277

Figure 9-10: Certificate Error ............................................................................................ 278

Figure 9-11: Untrusted Certificate .................................................................................... 278

Figure 9-12: Certificate ..................................................................................................... 279

Figure 9-13: Certificate Import Wizard ............................................................................. 279

Figure 9-14: IIS Home ...................................................................................................... 280

Figure 9-15: Create Certificate Request ........................................................................... 281

Figure 9-16: Request Certificate ...................................................................................... 281

Figure 9-17: Request Certificate ...................................................................................... 282

Figure 9-18: Request Certificate ...................................................................................... 283

Figure 9-19: IIS Manger .................................................................................................... 284

Figure 9-20: IIS Manger .................................................................................................... 284

Figure 9-21: Complete Certificate request ....................................................................... 285

Figure 9-22: IIS manger-Server Certificate ...................................................................... 285

Figure 9-23: Site Bindings Dialog .................................................................................... 286

Figure 9-24: Add Site Bindings ........................................................................................ 286

Figure 9-25: Certificate ..................................................................................................... 287

Figure 9-26: Certificate Import Wizard ............................................................................. 288

Figure 9-27: Server Configuration .................................................................................... 289

Figure 9-28: Program Maintenance ................................................................................. 291

Figure 9-29: Certificate dialog .......................................................................................... 292

Figure 10-1: System Diagram .......................................................................................... 297

Figure A-1: Computer Management ................................................................................ 314

Figure A-2: Task Scheduler .............................................................................................. 315

Figure A-3: Create Basic Task ......................................................................................... 315

Figure A-4: Task Trigger .................................................................................................. 316

Figure A-5: Daily Dialog ................................................................................................... 316

Figure A-6: Action dialog .................................................................................................. 317

Figure A-7: Start a Program ............................................................................................. 317

Figure A-8: Meta Data Conversion Utility Login ............................................................... 319

Figure A-9: Meta Data Conversion Utility ......................................................................... 320

Figure A-10: Define Unique ID screen ............................................................................. 321

Figure A-11: Updating Unique ID ..................................................................................... 322

Figure A-12: Offline Mode ................................................................................................ 323

Figure A-13: Offline Updating Unique ID ......................................................................... 323

Figure B-1: I-frame Example ............................................................................................ 329

Figure B-2: Camera configuration page .......................................................................... 330

Figure B-3: Sensitivity Level Comparison: Normal Field of View .................................... 333

Figure B-4: Sensitivity Level Comparison: Wide Field of View ........................................ 333

Figure B-5: Combination Field of View Example ............................................................. 334

Figure B-6: Upgrade Firmware - Setup Page .................................................................. 336

Figure B-7: Smart Plan Setup Page ................................................................................. 337

Figure B-8: Extensional smart function page .................................................................. 337

Figure B-9: Xtralis Login ................................................................................................... 338

Figure B-10: Loiter Trace Page ........................................................................................ 338

Figure B-11: Loiter Trace Configuration .......................................................................... 339

Figure B-12: Loiter Trace - Calibrate ................................................................................ 339

Figure B-13: Loiter Trace - Zones .................................................................................... 340

Figure B-14: Loiter Trace - Parameters ............................................................................ 340

Figure B-15: Loiter Trace - Live View Logs ...................................................................... 341

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MAXPRO NVR 5.6

List of Figures

Figure B-16: User List ...................................................................................................... 342

Figure B-17: ONVIF User Setup ...................................................................................... 342

Figure B-18: Server Maintenance .................................................................................... 343

Figure B-19: Axis Credentials .......................................................................................... 345

Page 20

MAXPRO NVR 5.6

List of Figures

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Precautions

Cautions and Warnings

Installation and servicing should be performed only by qualified and experienced technicians to conform to all local codes and to maintain your warranty.

WEEE (Waste Electrical and Electronic Equipment). Correct disposal of this product (applicable in the European Union and other European countries with separate collection systems). This product should be disposed of, at the end of its useful life, as per applicable local laws, regulations, and procedures.

FCC Compliance Statement

Information to the User: This equipment has been tested and found to comply with the limits

for a Class A digital device. Pursuant to Part 15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Caution: Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.

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PRECAUTIONS

Important Safeguards

1. Read Instructions

All the safety and operating instructions should be read before the appliance is operated.

2. Retain Instructions

The safety and operating instructions should be retained for future reference.

3. Cleaning

Unplug this equipment from the wall outlet before cleaning it. Do not use liquid aerosol cleaners. Use a damp soft cloth for cleaning.

4. Attachments

Never add any attachments and/or equipment without the approval of the manufacturer as such additions may result in the risk of fire, electric shock, or other personal injury.

5. Water and/or Moisture

Do not use this equipment near water or in contact with water.

6. Ventilation

Place this equipment only in an upright position. Ensure product ventilation openings are not obstructed.

7. Accessories

Do not place this equipment on an unstable cart, stand, or table. The equipment may fall, causing serious injury to a child or adult, and serious damage to the equipment. Wall or shelf mounting should follow the manufacturer's instructions, and should use a mounting kit approved by the manufacturer.

This equipment and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the equipment and cart combination to overturn.

8. Power Sources

This equipment should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power, please consult your equipment dealer or local power company.

9. Power Cords

Operator or installer must remove power, BNC, alarm, and other connections before moving the equipment.

10. Lightning

For added protection for this equipment during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the equipment due to lightning and power-line surges.

11. Overloading

Do not overload wall outlets and extension cords to avoid the risk of fire or electric shock.

12. Objects and Liquids

Never push objects of any kind through openings of this equipment as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the equipment.

13. Servicing

Do not attempt to service this equipment yourself. Refer all servicing to qualified service personnel.

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PRECAUTIONS

Important Safeguards

14. Damage Requiring Service

Unplug this equipment from the wall outlet and refer servicing to qualified service personnel under the following conditions:

• When the power-supply cord or the plug has been damaged

• If liquid is spilled or objects have fallen into the equipment

• If the equipment has been exposed to rain or water

• If the equipment does not operate normally by following the operating instructions, adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the equipment to its normal operation.

• If the equipment has been dropped or the cabinet damaged

• When the equipment exhibits a distinct change in performance-this indicates a need for service.

15. Replacement Parts

When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or that have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, or other hazards.

16. Safety Check

Upon completion of any service or repairs to this equipment, ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

17. Field Installation

This installation should be made by a qualified service person and should conform to all local codes.

18. Correct Batteries

. . . . .

WARNING! Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

19. Operating Temperature

An operating temperature range is specified so that the customer and installer may determine a suitable operating environment for the equipment.

20. Elevated Operating Ambient Temperature

If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the specified operating temperature range.

21. Reduced Air Flow

Installation of the equipment in the rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

22. Mechanical Loading

Mounting of the equipment in the rack should be such that a hazardous condition is not caused by uneven mechanical loading.

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PRECAUTIONS

Warranty and Service

23. Circuit Overloading

Consideration should be given to connection of the equipment to supply circuit and the effect that overloading of circuits might have on over-current protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

24. Reliable Earthing (Grounding)

Reliable grounding of rack mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (for example, use of power strips).

Warranty and Service

Subject to the terms and conditions listed on the Product warranty, during the warranty period Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid.

In the event you have a problem with any Honeywell product, please call Technical Support at 1-800-323-4576 (North America only) for assistance or to request a Return Merchandise Authorization (RMA) number.

Be sure to have the model number, serial number, and the nature of the problem available for the technical service representative.

Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped to

Honeywell without a clearly identified Return Merchandise Authorization (RMA) number may be refused.

List of Symbols

The following is a list of symbols that might appear on the NVR.

Symbol Explanation

The WEEE symbol.

This symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. By separating this product from other household-type waste, the volume of waste sent to incinerators or landfills will be reduced, and thus natural resources will be conserved.

The UL compliance logo.

This logo indicates that the product has been tested and is listed by the Underwriters Laboratories.

The FCC compliance logo.

This logo indicates that the product conforms to Federal Communication’s Commission compliance standards.

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Symbol Explanation

The direct current symbol.

This symbol indicates that the power input/output for the product is direct current.

The alternating current symbol.

This symbol indicates that the power input/output for the product is alternating current.

The LDPE symbol.

This symbol indicates that this product is made of Low-Density Polyethylene (LDPE).

The Direct Current symbol.

This symbol indicates that the product operates from a 12 V direct current.

PRECAUTIONS

List of Symbols

. . . . .

The Lead-free symbol.

This symbol indicates that the product does not contain lead (Pb).

The CCC compliance logo.

This logo indicates that the product conforms with the China Compulsory Certification guidelines.

The Environment Friendly Use-period symbol.

This symbol indicates the length of time that this electronic product can used without harming the environment.

The RCM Compliance symbol.

This symbol indicates that the product conforms with the Australian RCM guidelines.

The TUV Lab symbol.

This symbol indicates that the product has been safety tested by the TUV Lab.

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PRECAUTIONS

List of Symbols

Symbol Explanation

The Direct Current symbol.

This Direct Current symbol indicates that the product operates direct current.

This symbol indicates that the product is to be used indoors.

The CE Compliance logo.

This logo indicates that the product conforms to the relevant guidelines/standards for the European Union harmonization legislation.

The Protective Earth symbol.

This symbol indicates that the marked terminal is intended for connection to the protective earth/grounding conductor.

This symbol is used to direct attention to important information.

This symbol warns that the corresponding action could result in an electric shock.

This symbol indicates On/Standby functionality of the corresponding control/button/switch.

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About This Guide

Overview

This guide describes the procedures and guidelines for installing, configuring and using the MAXPRO

NVR system.

Intended Audience

This document is intended for field and commissioning engineers.

Scope

This guide describes the installation and configuration procedures for both the MAXPRO NVR turnkey boxed solutions (MAXPRO NVR XE, SE, PE and MAXPRO NVR Hybrid XE, SE, PE models) and MAXPRO NVR software-only solution. This guide covers the following four major sections:

• Installing MAXPRO NVR

• Configuring MAXPRO NVR

• Configuring Web Client

• Installing and Configuring MAXPRO NVR Mobile App

• Upgrading MAXPRO NVR

•Securing MAXPRO NVR

Overview Of Contents

The following table describes the detailed structure and the contents of each chapter in this guide.

No Chapter Description

1 Introduction to MAXPRO NVR Introduces the MAXPRO NVR system and

types of Video surveillance solutions.

2 Commissioning MAXPRO NVR Describes the commissioning procedures

for the MAXPRO NVR system.

3 Setting up the MAXPRO NVR Describes the tasks to set up the:

• MAXPRO NVR Single Box solutions.

• MAXPRO NVR Software-Only solution.

4 Installing the NVR Software Describes the procedures to install the

MAXPRO NVR software.

5 Logging on and Getting

Started

MAXPRO NVR 5.6 Installation and Configuration Guide 27

Describes how to log on and gives an overview of the MAXPRO NVR.

Page 28

ABOUT THIS GUIDE

Typographical Conventions

This guide uses the following typographical conventions.

Font What it represents Example

ABOUT THIS GUIDE

Typographical Conventions

. . . . .

Swiss721 BT Words or characters that you must type. The word

“enter” is used if you must type text and then press the Enter or Return key.

Menu titles and other items you select Double-click Open from the File menu.

Buttons you click to perform actions Click Exit to close the program.

Heading

Italic Cross-reference to external source Refer to the System Administrator

Cross-reference within document See Installation.

Enter the password.

Installation

Guide.

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ABOUT THIS GUIDE

Typographical Conventions

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Introduction to MAXPRO®NVR

Overview

Honeywell’s MAXPRO® NVR line includes turnkey solutions—NVR (XE, SE, PE) with 8 to 64 channels and NVR Hybrid (XE, SE, PE) with 16 to 64 channels—and software solutions that range from 4 to 64 channels. It supports ONVIF Profile S and PSIA interoperability standards, RTSP, native integration for third-party cameras—including 360° camera support—and encoders from Honeywell, Axis and other manufacturers, making it a truly open system. MAXPRO NVR provides easy to use desktop clients, web clients and mobile apps. The advanced IP video capabilities make MAXPRO NVRs easy-to-install with 3-clicks* to live video and easy-to-use with features such as Video Surround, Calendar Search, SMART Motion Search and SMART VMD for every day security users as well as advanced video surveillance users.

* - With default settings and in a local area network for specific models.

MAXPRO NVR Turnkey Boxed Solutions

Honeywell’s MAXPRO NVRs offer ideal solutions from entry to enterprise IP video surveillance systems. Supporting Honeywell's high definition (HD) cameras and broad integration with third-party IP cameras and encoders. The MAXPRO family of NVRs is a powerful HD IP recording and security monitoring system for a variety of applications. MAXPRO NVR comes pre-installed with the required software and pre-licensed with the required channels depending on the MAXPRO NVR model you purchase.

MAXPRO NVR Software Only Solution

Honeywell’s MAXPRO NVR Software is a flexible, scalable and open IP video surveillance system. Supporting Honeywell's high definition (HD) cameras and broad integration with third party IP cameras and encoders, the MAXPRO NVR family is a powerful, high definition IP recording and security monitoring system for a variety of applications. MAXPRO NVR Software solution ensures flexibility for end-user IT departments when the choosing NVR hardware to deploy and end users will find it as easy as a simple DVR to configure and operate.

MAXPRO NVR Software is an open platform that supports broad third party device integrations with support for PSIA and ONVIF Profile S standards, real time streaming protocol (RTSP) standard and native device integrations. MAXPRO NVR provides easy-to-use desktop, web clients and mobile apps. MAXPRO NVR Software comes with all required software applications and a license for 4, 8, 16, 32, 64 or 128 channels while allowing for up to 128 cameras as your system grows. Minimum hardware specifications for different levels of recording and monitoring performance are provided for IT departments to choose the appropriate hardware platform for their system. This, along with quick and easy commissioning wizards for discovery and system configuration, makes installing HD IP systems quick and efficient without requiring any IP expertise. Simple and logical configuration pages make setup a breeze even for the novice installer. The following table describes the software solutions available.

MAXPRO NVR Family

The following table describes the various MAXPRO NVR Hybrid and MAXPRO NVR offerings that are available.

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INTRODUCTION TO MAXPRO®NVR

Overview

MAXPRO NVR Hybrid

XE (Xpress Edition)

MAXPRO NVR Hybrid SE (Standard Edition)

MAXPRO NVR Hybrid

PE (Professional

MAXPRO NVR XE

(Xpress Edition)

MAXPRO NVR SE

(Standard Edition)

MAXPRO NVR PE

(Professional Edition)

Edition)

Description

Simple, affordable

NVR Hybrid

Channels 16 Analog or 16 IP

Flexible, scalable

NVR Hybrid

16 Analog and 48 IP

or only 64 IP

Enterprise class NVR

Hybrid

16 Analog and 48 IP

or only 64 IP

Simple, affordable

NVR

Flexible, scalable

NVR

Enterprise class NVR

8 or 16 Up to 64 Up to 64

Maximum Frame Rate

at 4CIF/VGA IP

480 fps (16 ch IP) 1920 fps (64 ch IP) 1920 fps (64 ch IP) 480 fps 1920 fps 1920 fps

at 720p IP 480 fps (16 ch IP) 1920 fps (64 ch IP) 1920 fps (64 ch IP) 480 fps 1920 fps 1920 fps

at 1080p IP (4 Mbps

480 fps (16 ch IP) 1280 fps (64 ch IP) 1920 fps (64 ch IP) 480 fps 1280 fps 1920 fps

bitrate)

at CIF or 4CIF/D1 Analog

Storage

480 fps CIF or 120

fps 4CIF/D1 (16 ch

Analog)

1 - 16 TB, internal

fixed

480 fps CIF or 120 fps 4CIF/D1 (16 ch

Analog)

1 - 24 TB removable

bays

480 fps CIF or 120 fps 4CIF/D1 (16 ch

Analog)

Up to 68 TB RAID

5/6, removable bays

1 - 12 TB

internal fixed

1 - 48 TB, removable

bays

Up to 68TB RAID

5/6, removable bays

MAXPRO NVR

Software

Flexible, software

only NVR

4, 8, 16, 32, 64 or

128

Server hardware

dependent-Minimum

hardware specs

recommended for

various fps

Server hardware

dependent

Form Factor Desktop Workstation/Server Server Desktop Workstation/Server Server

MAXPRO NVR 5.6 Installation and Configuration Guide

Server hardware

dependent

Page 33

INTRODUCTION TO MAXPRO®NVR

MAXPRO NVR Features

Note: The product options available in your region may vary, please contact your local

Honeywell representative for more information.

MAXPRO NVR Features

MAXPRO NVR (Turnkey NVR/Hybrid boxes - XE, SE, PE and Software only solution) offers the following key features that differentiate it from other IP video surveillance systems.

New Features in NVR 5.6

Support for Equip series V2 Cameras

The following is the list of Equip Series V2 camera integration is supported in MAXPRO VMS:

. . . . .

Note: Recommended to use NVR 5.6 and above to connect to the below camera

firmware.

# Camera Model Type

1H2W2GR1

2 H3W2GR1V

3 H3W4GR1V

4 H4W2GR1V

5 H4W4GR1V

6HBW2GR1V

7HBW2GR3V

8HBW4GR1V

9HCW2GV

10 H4L2GR1V

12 HBL2GR1V

WDR cameras

Ultra Low Light11 HCL2GV

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INTRODUCTION TO MAXPRO®NVR

MAXPRO NVR Features

The below table details the Firmware version compatible with the NVR 5.6 Build 572:

Camera

Model

Ultra

Low

Light

WDR

cameras

Firmware Web

Version

Equip S Series V2 Firmware version VA Packages

1.00000000.1

8, 2019-04-23

Or above.

1.00000000.1

8, 2019-04-09

Or above.

3.2.1.722 805

3.2.1.716 054

The above Equip S Series V2 Firmware version supports the following features:

• New VA events added with Annotation support

Onvif

Version

16.1.2

16.12

• Xtralis IntrusionTrace™

• Xtralis LoiterTrace™

•Intrusion Detection

• Loitering Detection

• Trigger Line Detection

ISOM

Version

1.3.1,

2019-04-211.01.19 1.01.19

1.3.1,

2019-04-

Xtralis

Intrusion

Xtralis

Loitering

Intrusion

Detection

1.0.8,

2019-01-15

Loitering

Detection

1.0.8,

2019-01-15

Tri gge r

Line

Detectio

1.0.8 201901-15

Note: Annotation feature is supported only with Xtralis XO package.

• Profile -G Edge Sync recording

•Mulitcast

Support for HRHQ104 DVR

NVR 5.6 supports HRHQ104/108/116 DVR (V1.00.00HW001.1.190422) as 4/8/16ch encoders

Support for smooth Rendering at VMS

NVR 5.6 Build 570 installation is mandatory for smooth reverse playback in MAXPRO VMS.

New Features in NVR 5.5

Analytics Annotations Support

Camera built in Annotations feature helps to trace and locate the moving subjects in live/recorded video and generates an alarm if intrusion or loitering is detected. After this feature is enabled in NVR, subjects in video when found in Region Of Interest, is bounded by rectangle box and on alarm conditions, it will be signified with a change in color of bounding box.

Annotation support for Intrusion Trace and Loiter Trace in Live and Playback video is supported with only Equip-S Series specific cameras

See Annotations section on how to configure this feature.

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MAXPRO NVR Features

Enhancements in Video connection

Improvements in video connection from Viewer.

New features in NVR 5.0

Patches Merged in SP1

5.0 T Patch

• Refer to the 800-22559V1-E_MAXPRO NVR_5.0_T Patch_Whats_New_Release_Notes for complete information on new features in 5.0 T Patch.

Windows Expiry Patch

This patch is to make MAXPRO VMS application not to apply password expiry option for windows users. Refer to the MAXPRO® VMS_ Windows Expiry_Patch_Release Notes for detailed information.

. . . . .

Archival Improvements

Include Archived Clips

This feature allows user to search Archived clips including the recording clips. User needs to select Include Archived Clips check box under Filter area while searching for recorded clips. Based on the search criteria the archived clips are displayed in Grey color. When user drag and drop the archived clips in to the panel then camera name and clips status as REC is displayed. Refer to the MAXPRO® NVR Operator Guide for complete details on how to search for Archived clips.

Note: If user selects Include archived clip check box and then search for archived clips,

it displays only auto archived clips. It will not display the manually archived clips.

Primary and Archived Location

The Archived clips in the Result window also displays the location of Archived clip as explained below.

• Archived: The clip is available in Archived path

• Primary, Archived: The clips is available in both primary storage and Archived path

Camera Name & Clip status

In Viewer screen following are the improvements:

• Under Snapshots/clips, the folder naming structure is changed to camera name.

• When a user drag and drops a archived clip into panel, the archival camera name with clip status Rec is displayed.

• If Archived clips are played in MAXPRO clip player then the camera name and clip status is also displayed.

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INTRODUCTION TO MAXPRO®NVR

MAXPRO NVR Features

Archival Schedule Check box

Ensure Clip scheduled for archival are not deleted until archived check box is introduced in System tab > Archival Schedule to ensure that clips will not be deleted by the system until it is archived. The following are the benefits if user selects this check box.

• If the clip deletion schedule is reached for a specific clip then this feature will retry and archive the clip.

This check box settings is applicable for the following:

• Integrity services

• Neo Deletion Scheduled

• Disk Space Full

• Distress deletion

Archival Clip and Deletion Retry

This feature is introduced to allow user to configure the Archival and Deletion retry settings in the config file available in bin folder. For any reason if the archival drive disconnects then based on the config file settings the:

• Archival clip retry feature will help to get the pending archival clips.

• Deletion clip retry feature will retry the process and deletes the clips.

The default value for retry process is set to 4. User can set the required number for archival and deletion retry process.

See How to configure the Archival and Deletion retry settings section on how to set the retry process.

Validation Message For Network Credentials

If user adds a Network Drive for Archival without Domain, Username and Password then a validation message is displayed to provide the network credentials.

Disabled Password Never Expires

In User tab, if IS Windows user check box is selected then the Password Never Expire check box is disabled and it cannot be cleared. This ensures that for a Windows user the password will never expiries.

Playing archived clips through Client machine

User was unable to access and play the archived clips from NVR server machine. If user drag and drops the archived clips into the viewer then an error message is displayed.

User needs to have the privileges to access the archived clips from remote NVR clients. Refer to the See Playing archived clips through Client machine for complete details of the possible combinations to play the archived clips from client machine.

See Different Scenarios to playback Archived Clip section to playback Archived clips.

Improved GPU rendering

GPU Rendering capability is now enhanced to handle the camera video packets along with decompression technique. User can view smooth and clear live video through GPU rendering. User should modify the registry value in client or server machine to enable GPU rendering mode. See Improved GPU Rendering section on page 209 for more information.

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MAXPRO NVR Features

GPU Rendering Combinations

The below table explains the combination settings between Enabling GPU Rendering option in Preference tab and Registry settings.

. . . . .

User enables Enable GPU Rendering

check box in Preferences > Rendering

options tab

User enables Enable GPU Rendering

check box in Preferences > Rendering

options tab

user does not select Enable GPU

Rendering check box in Preferences >

Rendering options tab

60FPS support for EQUIP-S 1080P cameras

EQUIP-S 1080 P Model cameras are now supported with 60FPS rendering through GPU Rendering Mode. The following are the list of cameras support 60 FPS.

Note: Cameras beyond 1080 resolution will not support 60 FPS rendering.

•H4L2GR1V

•HBL2GR1V

•HCL2GV

•H4W2GR1V

•HBW2GR1V

•HBW2GR3V

•H3W2GR1V

•HCW2GV

•H2W2GR1

And If Then

user sets GPU_Rendering_Value

flag to 1

user sets GPU_Rendering_Value

flag to 0

user sets GPU_Rendering_Value

flag to 1

Both Decompression and Rendering will be

processed through in GPU mode.

Decompression process will happen through

GPU and Rendering will be processed in CPU

mode.

Both decompression and Rendering will be

processed through CPU.

NAS Recording support

Network Attached Storage (NAS) external drive is now supported for recording video clips along with other drives in MAXPRO NVR. This helps user to extend the storage capacity to save the recordings. User needs to configure the directory and user permission in respective NAS web page to use this feature. See Guidelines to configure NAS Drive for Recording section on page 212 for complete information

Note: If customer is using Infotrend NAS then they have to create the user inside the

NAS box. The username could be NVR-Admin or Administrator.

Video Anonymization

This feature allows user to configure or mask identifiable objects based on the scene environment. It provides flexibility to choose and configure the required camera based on the mounting position. User need to select the required Environment from the Stream Preferences Settings based on the camera mounting position. The following are the options

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INTRODUCTION TO MAXPRO®NVR

MAXPRO NVR Features

supported. See Video Anonymization section on page 207 for more information on how to configure based on scene environment.

• Variable Scene: If the scene contains both stationary and moving people or objects then select this option to anonymize the objects in the scene.

• High Motion Scene: To anonymize the objects in high motion in the scene.

• Still Scene: To anonymize the objects in a scene where the scene predominantly contains stationary people and objects.

Installation

• NVR 5.0 Installation is supported for Windows 2016 OS (Server).

Introduced the following new services

• TrinityIntegrity Service: A service that runs in background and ensures all the

system data is synchronized. As part of 5.0 release it includes features such as Delete Orphan Data and Drive Feature. See Integrity Service Settings section for more information.

• Trinityupdate Service: A service introduced to scale recording capacity on

demand and to enable necessary steps required for additional recording services.

• NeoStorageserver3 and NeoStorageserver4: These services are to support 128

channels in a system and starts automatically after a user crosses 64 and 96 channels respectively. These services will stop when user deletes the cameras and the count goes less than <64 and <97 respectively.

Support for 128 Channel

Additional 64 channels are provided with the existing 64 channels, resulting in a total of 128 channels in NVR Software and PE RAID System. User needs to buy license for the additional channels. If only Encoders are added in the system then without additional license user can add up to 128 Channels. However, adding additional channels depends on the type of encoder.

Privacy Protection Settings (GDPR)

Anonymization Support

Anonymization feature is to help the business owner to meet the EU GDPR compliance standards easily. The objective of this feature is to hide the identifiable personal data or personal identity in a video surveillance system using masking techniques. This feature is specific to European Union region and valid license is required to enable this feature.

Anonymization at NVR level can be set in Configurator > Systems tab and only an Administrator can use this feature and grant access in User tab. This feature can also be enabled at camera level under Stream >Preferences tab. EquIP Series cameras are supported by this feature.

To mask the identifiable objects based on the scene environment, see How to Anonymize

objects based on Environment section on page 207 for more information.

The Anonymization feature supports two types of masking:

• Blur: Blurs the region

• Pixelize: Pixelizes the region

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MAXPRO NVR Features

Four Eye Authentication Support

This feature is also part of Privacy Protection setting and to meet the EU GDPR compliance standards easily. This feature is to restrict all users in a surveillance system to perform Playback operation. While performing playback operation at least two people from different roles should authenticate. For an Administrator, user authentication is not required and can do any playback operation. For an operator user, a popup is displayed and an Administrator user or any other User with different role needs to authenticate to perform playback operation.

In MAXPRO NVR, a check box is introduced to enable this feature in Systems tab. By default this check box is not selected. User need to obtain valid license to enable this feature.

The following table explains the Four Eye Authentication based on the user and roles

User Authenticating User Valid Authentication

Operator

Operator Operator

Operator Operator 2 Yes

Clip Export with Anonymization support

Anonymization feature is supported for both Playback and Clip Export operation.

Administrator Or any other user with different

role

Yes

. . . . .

Note: If a user exports a clip with Anonymization using Clip Export option then only

WMV format is supported.

Password Complexity and Expiry Enhancements

The following are the enhancements:

• Improved change of password security by introducing complexity requirements. The following are the password requirements.

• The password should have a minimum length of 12 characters.

• The password should consist of at least one number, one uppercase letter and

one special character

• If user changes the password, it will expire for every 90 days. Earlier it was no expiry

• If user wants to set the password which should never expire then navigate to Configurator > Users tab. Select the Password Never Expire check box for the specific user.

• User is notified with the message Your Password will expire in no.of days on the top right corner of the screen.

• If Admin password is expired then the administrator can use the Change Password feature in NVR log in screen to create a new one.

Note: Only administrator will have access to user screen and can change the password

for operator. Operator should contact administrator for changing the password and settings.

In Upgrade Scenario

If user upgrades to NVR 5.0 then the password complexity requirements will be applicable.

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MAXPRO NVR Features

In Fresh Installation Scenario

In case of Fresh Installation, the following are the recommendations:

• Only default username is displayed and the password field will be blank

• User must create new password

• In Create New Password dialog box, leave the Old Password field blanks and proceed.

UI Improvements

For better user experience and accessibility the following features are rearranged in Systems tab

• Archival Schedule

• In camera level added after 30 minutes (s) as a new entry.

• Edge Sync Settings

• Privacy Protection Settings

Improvements in Status Monitor

• Additional status message Database Connection lost is included. This will help user to know the status of database connection.

• Color Indications:

• Green: Everything is Fine

• Blinking between Yellow and Green: Not Recording

• Blinking between Yellow and Red: Database Connection Lost

System and Performance Improvements

• There is no Metadata from 5.0 Release onwards.

• No separate drive is required for Metadata

• New Recording file system with no Index files except PassIndex is introduced

and it is for per camera and per drive.

• Plug-in a new recording drive which can have recordings of another 5.0 NVR,

and play the same recordings by adding the same Unique Number of the camera.

• Supports backward compatibility (5.0 version can play till 4.9 version recordings

(With Metadata) including 5.0 recordings). No recording loss in user’s perspective.

• Recording, Retrieval and Recycle features will have no dependency on index

files.

• PassIndex only use as catalyst

• New naming convention for Segment files (Num_StartTime_EndTime)

• Access recordings directly from recording drive

• Each recording drive is self sufficient

• XML Corruption recovery

• Auto recovery of corrupted XMLs by NEO on the run

• No functionality loss

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Integrity Service Settings

This is a new a service that runs in background and ensure all system data to be synchronized. Following are the features this service provides as part of 5.0 release.

1. Delete Orphan Data: In this feature, system will find and clean up orphan clips from file

system or DB. Orphan data will be identified based on camera configured deletion settings.

2. Drive Feature: In this feature, Drive Full Scan is performed until a new fixed drive is

detected in NVR system. Based on the scan result, data sync up or orphan data clean up process is initiated using the current camera configuration or if the camera is not found then, by default the data after 30 days will be deleted..

For Example: If NVR 1 is down due to some technical issues, then the hard disk of NVR 1 can be used in NVR2. NVR2 initiates the scan, detects the drives and displays the recordings of NVR 1.

• Running on schedule base is same as windows scheduler.

• Has capability to process deleted camera’s data for Orphan deletion.

3. Schedule of when to start the service can be configured.

4. Allows Neo to recycle data first (since by default it deletes clips with retention period + 24

hours)

. . . . .

New EquIP 1080p and 4MP Camera Integration

1. Configuration is done through Honeywell proprietary ISOM APIs

2. After integrating the new EquIP Camera, system will be able to perform the following

• H.264, H.265 and MJPEG coded support

• HTTPS support

3. New events supported: With the EquIP series camera integration the following events are

generated.

• Abandoned Object detection

• Object Missing detected

• Trigger Line detection

The following EquIP series Camera models are supported using ISOM API’s

# Camera Model Description Firmware Details

1 H4L2GR1V 2MP Lowlight outdoor dome Version: 1.000.0000.10, Build Date: 2018-05-

2 HBL2GR1V 2MP Lowlight IR bullet

3 HCL2GV 2MP Lowlight box camera

4 H4W2GR1V 2MP WDR outdoor dome

5 H4W4GR1V 4MP WDR outdoor dome

ISOM Version 1.2.1_Build 20180529

VA Package Version: 1.0.8_build20180529

6 HBW2GR1V 2MP WDR bullet, 2.7-13.5mm

7 HBW2GR3V 2MP WDR bullet, 5-60mm

8 H3W2GR1V 2MP WDR indoor dome

9 H3W4GR1V 4MP WDR indoor dome

10 HCW2GV 2MP WDR box camera

11 H2W2GR1 2MP Pancake camera

MAXPRO NVR 5.6 Installation and Configuration Guide 41

Version: 1.000.0000.9, Build Date: 2018-05-

ISOM Version: V 1.2.1_Build 20180524

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MAXPRO NVR Features

RTSP H.265 Support

• Any H.265 URL can be added and streamed with Generic-RTSP streamer name.

Enhancements in MAXPRO Mobile APP

• Introduced new Mobile app versions

• For Andriod: 1.3.0 (100030004)

• For IOS: 1.3.0 (100030001)

• New Supported OS: minSDKVersion = 21

• Finger Print Authentication is supported for Android version of MAXPRO Mobile app. However, this feature is available on Fingerprint supported devices.

Limitation with Privacy Protection Settings

• If Anonymization is enabled in NVR application, then user will not be able to see the video in MAXPRO mobile app/Web client. An error message is displayed.

• If Four Eye Authentication option is enabled in NVR application then user will not be able to view playback video in MAXPRO mobile app/Web client.

Grand Eye New Evolution support

EVO18 0 and EVO12

Industry Standards

MAXPRO NVR is an open platform and supports broad third party device integrations with support for PSIA and ONVIF Profile S standards, Real Time Streaming Protocol (RTSP) standard and native device integrations.

Flexible Licensing

MAXPRO NVR comes with all required software applications and licenses.

Role Based Operator Privileges

MAXPRO NVR offers role-based operator privileges supporting Windows and Local users. You can add up to 1024 users under the Users tab.

Easy Configuration

A quick and easy 3-click* wizard to set up the system with auto-configuration and autodiscovery of IP cameras, recording and monitoring configuration, makes installing HD IP systems quick and efficient without requiring any IP expertise. Simple and logical configuration pages make setup a breeze, even for the novice installer.

* - With default settings and in a local area network for specific models.

64 channel Support

MAXPRO NVR (SE, PE), Hybrid NVR (SE, PE) and Software only solution now support 64 channels. You can connect up to 64 cameras based on your type of solution.

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Auto Discovery

Discovering the IP cameras in the network is now simpler with the enhanced auto discovery interface. You can define the IP range to search for the cameras in the network and also camera credentials can be set at once for the newly discovered cameras.

MultiStream

MAXPRO NVR provides you with the flexibility to add multiple streams with different resolutions on a single camera. Depending on the type of camera you can add and configure additional streams and can define the Video Quality Settings, Recording Settings, and Stream Preference settings. Based on your requirements you can view or render different resolutions on a single camera. It also allows you to set various parameters for your recording, including audio.

Third Party ONVIF Profile G supported cameras:

Following new Third Party ONVIF compliance Profile-G cameras are now supported in NVR

4.7.

Profile G Cameras Camera Type Firmware Details

Tyco ADCi350-B111 V3.1.0 .170215

MAXPRO NVR Features

. . . . .

Samsung QNO-7010R 1.04_170224

Panasonic WV-SFV631L 2.41

MAXPRO Web Configurator

Enhanced the Web configurator user interface with new themes, for a better user experience while configuring the System, Server and Security configurations for Web client and mobile.

New Deletion Schedule

Introduced new deletion schedule where user can now retrieve the recordings of the last 5 years.

GPU Rendering Support

Cost-effective enhanced HD video rendering on remote desktop clients with support for monitoring of up to 18 1080p HD cameras in real time (30 fps) with no-time-lapse using the GPU capabilities of built-in processor graphics with Intel® 4th generation and above processors. This feature allows a user to render high resolution cameras while optimizing the CPU consumption. To know about improvised GPU rendering capability, see Improved GPU

Rendering section on page 209 section.

Analog Capture Card Support

MAXPRO NVR Hybrid supports an Analog Capture card through which you can manually add 16 analog cameras. Each capture card comes with 16-channel support and allows you to manage the analog cameras.

User-Friendly and Feature-Rich User Interface

The MAXPRO NVR user interface is based on Honeywell's flagship MAXPRO® VMS user interface which offers a feature-rich user experience. Utilization of this familiar interface allows for the “Learn One, Know Them All” concept that ensures familiarity across a broad range of Honeywell products.

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MAXPRO Status Monitor

MAXPRO Status Monitor is a brand new application in NVR V4.0 release that helps you to search and monitor the NVR’s (System or Recording Engine) in the current network. You can monitor a single system/recording engine or multiple systems/recording engines at once. This application is installed along with the NVR 4.0 software update and can be accessed on the desktop.

You can manually add or auto search for NVRs and then connect to a single or multiple NVRs (System or Recording Engine) to monitor the status of various parameters.

For a system you can monitor parameters such as CPU Consumption, Average Disk Queue Length, Disk Write/Read and so on, depending upon the NVR connected.

For a Recording engine you can monitor parameters such as Total FPS Received/Recorded, Total Bitrate Received/Recorded, Total Active Cameras and so on.

Recording and Playback Operations

MAXPRO NVR supports simultaneous recording, live and playback viewing, search and system management of all supported IP cameras including HD formats in a single server instance.

On Demand live Streaming (VOD)

On Demand Live Streaming feature allows you to configure and store recordings at camera level. Later the recordings at the camera level can be synchronized back to view in NVR viewer. This avoids persistent stream recording. MAXPRO NVR configured as On Demand Live Streamer streams video from camera, only when a client request a live stream for viewing. When all the clients close the particular camera, then streaming from the camera is stopped.

The NVR configured as On Demand streamer supports only Sync back edge recording.

On Demand live streaming is compatible from MAXPRO NVR Viewer, MAXPRO NVR Web Clients and MAXPRO NVR Mobile app clients.

In your PC, by default On demand Live Streaming registry value is set to zero (disabled). User needs to change the value to 1 to use this feature. See How to Enable Video on demand

feature in MAXPRO NVR section for more information.

Recording support in On Demand video Streaming: It is also an add-on for the existing Edge Sync Recording feature. This feature helps user to enable recording during on demand video streaming. A check box is introduced in Configurator > System tab to enable this feature. Earlier only live video was supported.

Profile-G or Edge Sync Support

Profile-G or Edge Sync feature allows you to synchronize the recordings from the camera SD card to NVR. Camera SD card contains recordings that are configured on demand. This features enables the user to playback only those recording which are saved on demand in the SD card. User can enable the edge syn feature in Camera page and configure the day and time for synchronizing in System window to get the recordings from the camera. Edge Sync feature is applicable only to the cameras with SD card. This feature is supported only for New EquIP Series model cameras.

Automatic Retry clips is an add-on for the existing Edge Sync Recording feature. This feature is meant to retry and download the failed clips. It allows user to configure various parameters in the config file to avoid clips download failure. If any clips fails to download then based on the user configuration auto retry feature downloads the clips to NVR.

Low bandwidth Stream Settings:

Use Low Resolution Stream: This feature is to view the low resolution video in any format of

salvo layout. User needs to configure the low resolution (for any Primary or secondary stream)

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in MAXPRO NVR camera page. For the following scenario under which you can use this option:

• For a specific site if you want to use the Low Resolution stream option then you need to configure the stream settings in the camera tab. See Recommendation to use Low

bandwidth stream option section for more information.

Note: If you want to set the bit-rate value for a low bandwidth site then you can set this

value in the camera web page

Receive Only I Frame/Low Bandwidth Streaming: This feature is applicable only for the sites with Low bandwidth. It allows user to receive and view only I Frame considering the bandwidth at the site. This feature is only supported for MAXPRO NVR.

Use Extended time Outs: This helps in increasing the default time outs for NVR connections, stream connections and snapshots retrieval. This feature is only supported for MAXPRO NVR.

Optimize Stream Usage Settings:

Enable Stream Switch: Enable stream switch automatically switches between low and high

resolution streams in the salvo layout based on the users selection. User should have minimum two streams available to use this feature. By default camera will stream in high resolution video in single salvo layout and the same camera when it is drag and dropped in multiple salvo, it streams with low resolution video. This feature is only supported for MAXPRO NVR.

. . . . .

Enriched Video Viewing Experience

MAXPRO NVR offers an enriched video viewing experience through the intuitive video rendering engine that optimizes CPU utilization by altering the video frame rate.

Efficient Event and Alarm Viewing Capability

MAXPRO NVR provides the ability to investigate events and alarms by simultaneously viewing alarm videos at various stages. For every alarm, users can view the video captured during prealarm, on-alarm, and post-alarm, and also view live video from the camera which triggered the alarm.

Simultaneous Video Recording and Video Viewing

MAXPRO NVR supports multiple simultaneous operations such as video recording and video viewing or alarm monitoring on the server unit without the need for an additional workstation. It also provides the option of remote monitoring clients. You can view live video while simultaneously performing searches.

Video Motion Detection (VMD) Support

MAXPRO NVR supports both camera-based and server-based video motion detection (VMD). Camera-based VMD support depends on the integration method and the motion detection performance depends on camera analytics. Server-based VMD (SMART VMD) is supported for all video devices supported by NVR, and is based on Honeywell Active Alert analytics algorithms supporting object-based motion detection with reduced false alarms.

Search

MAXPRO NVR supports multiple search features: Timeline Search, Preview Search, Alarm/Events Search, Calendar Search and SMART Motion Search.

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MAXPRO NVR Features

SMART Motion Search

SMART Motion Search feature allows you to search for a missing object by searching on motion in recorded video within a short span of time. This feature overcomes the traditional way of searching an object in recorded videos. It also provides you with before and after recordings of a missing object.

360 Immersive Experience (Dewarping) Support

MAXPRO NVR supports client side dewarping integration with Oncam Grandeye and Immervision 360 applications.

New EquIP Series Camera Models Support

Additional 8 new EquIP camera models are now supported (HFD6GR1, HSW2G1, HCD8G, HBD8GR1, H4D8GR1, HDZ302DE, HDZ302D, HDZ302DIN). In addition the following are the advanced features that are offered through these cameras:

• Intrusion trace ( Need to purchase separate license to enable this feature in camera)

• Face Detection

• Audio Detection (For cameras with Built-in Microphone or External Microphone)

• SD Card Failure

New high performance and specialty EquIP Camera Support

• HM4L8GR1: 8 MP IR Rugged Multi-Imager Dome

• HMBL8GR1: 8 MP IR Rugged Multi-Imager Bullet

• H4L6GR2: Low-Light 6 MP IR Rugged Dome

• HBL6GR2: Low-Light 6 MP IR Rugged Bullet

• HEPB302W01A04: 1080p 30x Explosion-Proof IP Camera, 4 m cable

• HEPB302W01A10: 1080p 30x Explosion-Proof IP Camera, 10 m cable

• HTMZ160T302W: Dual Sensor Thermal/Visual IP PTZ Camera

3D Positioning

3D Positioning feature enables you to view a specific object in a live video in 3-dimensional view. On a live video you need to draw a region to view a specific object. This feature is supported only with New EquIP PTZ (HDZ302DE, HDZ302D, HDZ302DIN) camera models.

New EquIP Camera Model Dewarping

New EquIP FishEye Camera (HFD6GR1) is capable of delivering FishEye view of the surrounding and which can also be Dewarped to different view types depending on the mounting position.

H.265 Codec Support

H265 codec type is now supported to optimize the storage requirements for higher solution cameras. H265 is only supported for New EquIP model cameras (HFD6GR1, HSW2G1, HCD8G, HBD8GR1, H4D8GR1, HDZ302DE, HDZ302D and HDZ302DIN). H.265 cameras supports GPU based Rendering. Now you can render upto 23 H.265 cameras with 1080P Resolution at 30 FPS/30 GOP.

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Limitations of H.265 Codec Type:

• H.265 is not supported in MAXPRO Mobile app

• H.265 is not supported in Web client

Meta Data Conversion Utility

Meta data conversion utility allows you to replace or update the unique system ID number of the recorded clips and Meta data details for all or specific cameras. This utility helps you to retain your recorded clips and Meta data details during Failover /Failback operations. This allows a user to effectively playback the recorded clip without loss of video.

Multi-language Support

MAXPRO NVR supports multiple languages such as English, French, Arabic, Russian, Spanish, Italian, Dutch, German, Czechoslovakian, Portuguese and Polish. English is the default language.

Keyboard Support

MAXPRO NVR supports industry standard Honeywell keyboards connected over Ethernet such as UltraKey Plus and UltraKey Lite

. . . . .

Clip Export

MAXPRO NVR supports exporting clips with audio in - WMV, ASF and Honeywell MPVC formats. It also supports exporting still images/snapshots in .BMP format. The clips can be signed with digital signatures to ensure authenticity.

MAXPRO NVR Clip Player

MAXPRO NVR Clip Player is a Honeywell proprietary clip player designed to only playback exported MAXPRO Video Container format (MPVC) clips. This clip player is part of the NVR 4.0 package and can be accessed in the NVR installation folder.

Email Notification

MAXPRO NVR supports email notification on camera, system and operator events.

Video Surround Feature

MAXPRO NVR offers Video Surround, which provides the ability to track subjects of interest as they move between areas covered by adjacent cameras. Simply double-click on the panel where the subject is currently visible to track the subject.

Profile Cameras

Multi-zoom views on HD video and support for Profile cameras to create virtual cameras by digitally zooming into the field of view. Example: Zoom in on a cash register in one view of the HD camera and at the same time monitor the cash operator in the zoom out view of the HD camera

Reports

Using the MAXPRO NVR, you can generate Event History and Operator Log reports, each of which has its own significance. These reports can be exported in PDF, Crystal Reports, Excel and Word formats.

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Integration Capability

Multiple MAXPRO NVRs can be deployed for system expansion using a distributed architecture and integrated with the MAXPRO Viewer multi-site software or MAXPRO VMS enterprise video management system. MAXPRO also integrates with WIN-PAK® and ProWatch® Access Control Systems.

Audio

MAXPRO NVR supports 1-way audio (camera to NVR) for specific IP cameras. Please refer to the MAXPRO NVR compatibility list at

www.security.honeywell.com/hota/compatibility/index.html for the models supported.

Web Client

The MAXPRO NVR Web Client allows you to remotely access the MAXPRO NVR server using a web browser like Internet Explorer and perform video surveillance. It gives you the flexibility to view live video and perform the basic video surveillance functions remotely over the web. MAXPRO NVR Web Client supports viewing the live video, viewing Recorded Video (Playback), taking a Snapshot and viewing Presets.

Archival

This feature enables you to archive the recorded video from the system manually or automatically to a NAS or SAN disk. You can define a specific schedule to archive the recordings periodically or you can manually archive whenever required. For both cases you should configure the archival disk/drive in the Configurator > Disk tab. To configure NAS for recording, see Guidelines to configure NAS Drive for Recording section on page 212 for complete information.

Mobile Apps

MAXPRO NVR supports mobile monitoring clients on iOS and Android with MAXPRO NVR Mobile apps. The apps can be used to perform common daily tasks such as viewing live video, zooming in for full screen viewing, playback or searching for video by date and time, perform PTZ control through presets, monitor & manage alarms and taking a snapshot of a video frame. Recent enhancements also include One configuration for both Local and Remote server connection, Fingerprint Authentication login is support (only for IOS devices), Digital Zoom (only for IOS devices), HIS Streaming and HTTPS support

Advanced Security

MAXPRO NVR supports advanced security features with encryption support for communication between desktop client to NVR and secure https login for the Web Client and Mobile App.

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MAXPRO NVR Typical System Architecture

MAXPRO NVR Standalone System Diagram

The following figure illustrates the MAXPRO NVR SE system architecture.

. . . . .

Figure 1-1 MAXPRO NVR SE System Diagram

Note: The NVR SE box in the above system diagram is used as an example of a typical

system. Other System diagrams for NVRs (XE, PE and Software only) look similar to the NVR SE and will only have minor differences.

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MAXPRO NVR Typical System Architecture

MAXPRO NVR Hybrid Standalone System Diagram

The following figure illustrates the MAXPRO NVR HYBRID XE Standalone system architecture.

Figure 1-2 MAXPRO NVR HYBRID XE Standalone System Architecture

Note: The Hybrid NVR XE box in the above system diagram box is used as an example

of a typical system. Other system diagrams for Hybrid NVRs (SE, PE) look similar to the Hybrid NVR XE and will only have minor differences.

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MAXPRO NVR Distributed System Architecture

The following figure illustrates the MAXPRO NVR distributed system architecture.

. . . . .

Figure 1-3 MAXPRO NVR Distributed System Architecture

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COMMISSIONING MAXPRO NVR

Overview of Commissioning Procedure

Commissioning is the process of setting up the MAXPRO NVR system hardware, installing the software and configuring the NVR system. At the end of the commissioning process, the MAXPRO NVR system is equipped for use by operators to perform video surveillance operations.

Steps in the Commissioning Procedure

The process of commissioning involves the following phases.

• Setting up the MAXPRO NVR system

• Installing the Software in the Server and Client Computers

• Configuring the MAXPRO NVR

• Verifying the Configuration

Setting up the MAXPRO NVR

Setting up the MAXPRO NVR involves:

• Determining the number of MAXPRO NVR server and client computers at the location.

• Choosing the desired MAXPRO NVR system architecture.

• Connecting the monitors to the MAXPRO NVR. After connecting the monitors, configure the monitor display properties.

• Connecting the keyboards (for example, Ultrakey) to the MAXPRO NVR unit.

See the Setting up the MAXPRO NVR Turnkey Box Solutions section on page 55 for information on how to setup the MAXPRO NVR XE/SE/PE or MAXPRO NVR Hybrid XE/SE/PE system.

See the Setting up the MAXPRO NVR Software-Only Solution section on page 60 for information on how to setup the MAXPRO NVR Software installed on a 3rd party Server.

Installing the Software in the Server and Client Computers

Note: Full/Fresh installation is NOT required on Honeywell’s boxed solutions: MAXPRO

NVR XE, SE, PE and MAXPRO NVR Hybrid XE, SE, PE. Fresh client installation is only required on client computers.

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Steps in the Commissioning Procedure

The following steps are involved to install the MAXPRO NVR software on a 3rd party hardware:

1. The server and client computers meet the minimum hardware and software requirements.

2. Installing the MAXPRO NVR software.

Caution: Don't install any Email client on the MAXPRO NVR server machine.

See the MAXPRO NVR Software Installation section on page 73 for information on software requirements and installation instructions for the MAXPRO NVR software.

Configuring the MAXPRO NVR

In this phase, you need to configure the MAXPRO NVR through the user interface. Configuring MAXPRO NVR includes the following:

• Configuring the Honeywell cameras with MAXPRO NVR Wizard

• Configuring the system level settings

• Configuring the disk management settings

• Configuring the schedule based recording for cameras

• Performing user administration

See the Configuring MAXPRO NVR section on page 119 for information on how to configure the MAXPRO

NVR system.

Verifying the Configuration

Verifying the configuration involves checking whether the surveillance operations can be performed using MAXPRO NVR. Surveillance operations include: viewing the live video, performing the pan, tilt, and zoom on the video, and starting the video recording.

See the Verifying the Configuration section on page 239 for information on how to perform the verification.

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SETTING UP THE MAXPRO NVR

Chapter Overview

This chapter describes the settings for setting up the MAXPRO NVR system.

• For setting up the MAXPRO NVR Single-box solution, see the Setting up the

MAXPRO NVR Turnkey Box Solutions section on page 55.

• For setting up the MAXPRO NVR Software-Only solution, see the Setting up the

MAXPRO NVR Software-Only Solution section on page 60.

• For setting up a peripheral Joystick Controller, see the Connecting the Joystick

Controller section on page 70.

Setting up the MAXPRO NVR Turnkey Box Solutions

Setting up the MAXPRO NVR unit and client computers is the first phase in the commissioning process.

Refer to the specific MAXPRO NVR Data Sheet on Honeywell Video web site. (www.honeywellvideo.com) for information on hardware specifications for the MAXPRO NVR unit.

Typical MAXPRO NVR System Diagram

The following figure illustrates the MAXPRO NVR SE system diagram.

Figure 3-1 Typical MAXPRO NVR System Diagram

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Setting up the MAXPRO NVR Turnkey Box Solutions

Note: In the above system diagram NVR SE box is used as an example of a typical

system. Other System diagrams for NVRs (XE, PE and Software only) look similar to the NVR SE and will have minor differences.

Typical MAXPRO NVR Hybrid System Diagram

The following figure illustrates the MAXPRO NVR Hybrid system diagram.

Figure 3-2 Typical MAXPRO NVR Hybrid System Diagram

Note: In the above system diagram Hybrid NVR SE box is used as an example of a

typical system. Other system diagrams for Hybrid NVRs (XE, PE) look similar to the NVR Hybrid SE and will have minor differences.

See MAXPRO NVR Hybrid Connections section on page 62 for rear panel connectors to connect analog video source, looping outputs and IOs.

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SETTING UP THE MAXPRO NVR

Setting up the MAXPRO NVR Turnkey Box Solutions

Connecting the Monitors

Connect one or more local monitors to one of the monitor connections on the back panel of your MAXPRO NVR unit. The number of monitors that you can connect to the MAXPRO NVR unit varies based on the NVR Edition you purchase. Refer to the specific MAXPRO NVR Data

Sheet on Honeywell Video web site (www.honeywellvideo.com) for more information.

Powering on the MAXPRO NVR Unit

Note: Honeywell recommends using an Uninterrupted Power Supply (UPS) for the

MAXPRO NVR unit and the cameras. Powering the cameras and unit from a UPS ensures that the MAXPRO NVR unit can continue to record video during a power outage or during transient power events. If you need to monitor video during a power outage, consider a UPS for the client workstations as well.

To power on the MAXPRO NVR unit

1. Turn on camera(s) and other hardware connected to the MAXPRO NVR unit.

2. Press and hold the power button on front of the MAXPRO NVR unit. The power button

turns “blue” after the MAXPRO NVR unit is turned on.

3. After powering on the unit, you are prompted to log on. For MAXPRO NVR turnkey units

shipped with v4.0 or later version, the default Windows desktop login user has user name: NVR-Admin, password: Password$123. The user name and password are case sensitive. You will be prompted to create a new password the first time that you log in. After logging on, the MAXPRO NVR Wizard automatically starts up but may take two minutes to initiate.

. . . . .

Note: Honeywell recommends to disable the Administrator User account and create a

new Administrator User account. See Securing MAXPRO NVR section on page

299 for more information.

To turn off the power for MAXPRO NVR

1. Close the MAXPRO NVR application.

2. Click Start>Shut Down. Wait for the MAXPRO NVR unit to shut down.

Changing the MAXPRO NVR IP Address and Machine Name

Your MAXPRO NVR unit has pre-configured network ports with the following default IP addresses:

• 192.168.1.101 for NIC1 (Camera Network)

• 172.25.254.101 for NIC2 (Client Workstation Network)

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Setting up the MAXPRO NVR Turnkey Box Solutions

Note: NIC2 may not be available on all NVR options, please refer to the data sheet for

more information.

If more than one MAXPRO NVR unit is on the same network, you must assign a unique IP address and computer name to each unit (the default name is MAXPRO-NVR).

Changing the IP address

1. Click the network icon in the notification area, click Open Network and Sharing

Center (See Figure 3-3), and then click Change adapter settings.

Figure 3-3 Network and Sharing Center

2. Right-click Camera Network or Client Workstation Network, and then click Properties.

The Local Area Connection Properties dialog box (Similar to Figure 3-4) appears.

Figure 3-4 LAN Properties

3. Click Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

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4. Click Use the following IP address, and then, in the IP address, Subnet mask, and

Default gateway boxes, type the IP address settings.

5. Click Use the following DNS server addresses, and then, in the Preferred DNS server

and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.

Changing the computer name

1. Click Start, right-click Computer, and then click Properties. The System window

appears.

2. Click Advanced system settings. The System Properties dialog box appears.

3. Click the Computer Name tab, and then click Change...

4. In Computer name, delete the old computer name, type a new computer name, and then

click OK. The name cannot contain spaces or all numbers or any of the following characters: < >;: “ * + = \ | ?.

5. After changing the computer name, you are prompted to restart the computer.

6. Navigate to the C:\Program Files\Honeywell\MaxproNVR\TrinityFramework\bin folder,

and then double-click MaxProNVRMachineNameUtility.exe to open the Maxpro NVR Utility.

7. The new computer name automatically appears in the Machine Name field. If it does not,

enter the name manually and click Update. The message Machine Name Updated Successfully appears when the update is complete.

. . . . .

Configuring the Monitor Display Properties

The recommended display settings for the monitor are dialog box resolution of 1280 x 1024 pixels and color quality of 65K colors non-interlaced. The display settings can be configured from the Windows control panel or from the Windows desktop through the context menu.

Configuring Display Settings for the Context Menu

1. Right-click on the Windows desktop and select Screen resolution.

2. Select the appropriate Resolution.

3. Click OK to save the setting and close the dialog box.

Configuring Display Setting from the Control Panel

1. Click Start > Control Panel, to open the Windows control panel screen.

2. Under Appearance and Personalization, click Adjust screen resolution.

3. Select the appropriate Resolution.

4. Click OK to save the setting and close the dialog box.

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Setting up the MAXPRO NVR Software-Only Solution

Setting up the MAXPRO NVR server and client computers is the first phase in the commissioning process.

Before you Begin

Determine the following at the location.

• Number of server and client computers required.

• Hardware configuration of the computers.

• Number of peripheral devices such as joystick controllers (Ultrakey keyboard), and other devices that are needed.

Hardware Specifications

The MAXPRO NVR server and client computers must meet the minimum hardware specifications, refer to the MAXPRO NVR Software Data Sheet for more information.

MAXPRO NVR Software System Architecture

MAXPRO NVR software solution can be set up in the following two ways:

• Standalone System

• Distributed System

Corresponding system architectures are displayed below

MAXPRO NVR Software Solution Standalone System

The following figure illustrates the MAXPRO NVR Standalone system.

Figure 3-5 MAXPRO NVR Software Solution Standalone System

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MAXPRO NVR Software Solution Distributed System

The following figure illustrates the MAXPRO NVR Distributed system.

. . . . .

Figure 3-6 MAXPRO NVR Software Solution Distributed System

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MAXPRO NVR Hybrid Connections

Rear Panel Connectors

The rear panel of the NVR contains the connectors used for attaching cameras, sensors, and relays to the NVR. Below are the diagrams that outline the location and connections of Hybrid XE, SE and PE connectors and also the Input and Output Ports For MAXPRO NVR Hybrid PE.

Hybrid XE Connections

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. . . . .

Figure 3-7 Hybrid XE Connections

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Hybrid SE Connections

Figure 3-8 Hybrid SE Connections

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Hybrid PE Connections

SETTING UP THE MAXPRO NVR

MAXPRO NVR Hybrid Connections

. . . . .

Figure 3-9 Hybrid PE Connections

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Figure 3-10 Input and Output Ports For MAXPRO NVR Hybrid PE

Connecting a Video Source

There are different types of Video Sources that can be plugged into the NVR including DVD players, VHS players, and CCTV Cameras. Hybrid XE, SE and PE support 16 channel analog video source. The connectors use the BNC standard.

Figure 3-11 Connecting a Video Source

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Note: The video inputs are 75 Ώ BNC connectors. Plug one end into the video source

(DVD, Camera, etc.) and plug the other end into the desired BNC input on the NVR.

Looping Output Termination

If the image appears distorted or virtually un-viewable, turn the termination resister to the ON position, making it terminated. When it is necessary to terminate a looping output, the NVR has built-in termination that allows users to select individual outputs. It is not always necessary to terminate the output; it depends on the device to which you are connecting. As a rule, if the image appears distorted or virtually un-viewable, it likely needs to be terminated.

Note: Please refer to the specific Hybrid unit data sheet for more information on number

of looping outputs supported on a specific unit.

. . . . .

Figure 3-12 Looping Output Termination

Note: Always leave the dip switch set to the ON position when the Looping Outputs are

not used and only the installer should decide to turn it ON /OFF.

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Connecting Control Outputs

Each NVR Hybrid has Control Outputs. These outputs can be used to trigger devices such as Sirens, Phone Dialers, Lights, and any other relay activated device. There is no power supplied to the ports. Use an external power supply if necessary.

Figure 3-13 Control Outputs

Use 12V, below 300mA. For controlling lights or other devices, use another external relay.

• Maximum voltage is 24V AC @ 1 amp

• Output uses a Form C Relay

Note: Please refer to the specific Hybrid unit data sheet for more information on number

of control outputs supported on a specific unit.

Connecting Sensors

Each NVR Hybrid has Sensor inputs. These inputs can be used with devices such as infrared devices, motion device, glass breakage alarms, door and window trips, and so on. The Sensors can be set to Normally Open or Normally Closed inside the software.

There are Common Grounds (-) and sensor inputs (+). There is no power supplied to the ports so an external power supply must be used if power is necessary.

Figure 3-14 Connecting Sensors

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MAXPRO NVR Hybrid Connections

Note: Please refer to the specific Hybrid unit data sheet for more information on number

of sensor inputs supported on a specific unit.

Connecting an Analog PTZ Camera

Setting up a PTZ Camera is simple. The NVR Hybrid comes pre-assembled with an internal PTZ adapter. The cabling may be run up to 4,000 ft using 22 Gauge Twisted Pair. It is important to understand how the PTZ connects to the NVR. The NVR outputs an RS-232 signal and converts in to an RS-422/485 signal which is then sent to the PTZ camera.

Attaching the 4-Pin Adapter

1.Locate the PTZ adapter cable.

2.Connect the wires of the PTZ adapter to the PTZ

camera. The yellow wire should connect to the RX+ on the camera and the orange wire should connect to the RX-.

3.Connect the other end of the adapter to the XVR unit

as shown.

4.Assign the PTZ camera an ID number in PTZ Setup

that coincides with the number assigned to the camera. This is normally done utilizing a dip-switch configuration method on the addressable dome. For Example: If the camera is plugged into input number 5, set the PTZ unit to ID number 5.

Figure 3-15 4-Pin Adapter

. . . . .

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Connecting the Joystick Controller

Joystick Controllers (Ultrakey Plus or Ultrakey Lite over Ethernet) can be connected to MAXPRO NVR without any configuration.

Honeywell UltraKey joystick controller is an industry-leading approach to intelligent, userfriendly control of video management systems. Using the UltraKey keyboard, you can perform actions such as selecting a panel, PTZ operations, selecting a video source such as a camera, and others in the Viewer tab.

Connecting a Joystick Controller to MAXPRO NVR

To connect a Joystick Controller to MAXPRO NVR

• The UltraKey can be connected through the Ethernet. Set the UltraKey IP Address and System Controller (IP Address of MAXPRO NVR) through the UltraKey configuration settings. Refer to the UltraKey manual for more information.

How to log on to the UltraKey Plus keyboard?

First time users of MAXPRO NVR must explicitly log on to UltraKey Plus keyboard in order to use MAXPRO NVR.

1. Power-on the UltraKey Plus keyboard.

2. Press the Menu key on the LCD.

3. Press the MAX-1000 Setup key on the LCD. The Left, Up, Right, and Down buttons

appear on the LCD.

4. Press the Ent hard key located on the right side of the UltraKey Plus keyboard.

5. Enter the default PIN password 1234.

6. Press Ent. The UltraKey Plus keyboard is now ready for use for performing the video

management functions.

How to log off from the UltraKey Plus keyboard?

1. Press the Menu key on the LCD.

2. Press the MAX-1000 Setup key on the LCD. The Left, Up, Right, and Down buttons

appear on the LCD.

3. Press the Down key.

4. Press the Ent hard key twice located on the right side of the UltraKey Plus keyboard. The

log off confirmation message appears.

5. Press the Ent hard key.

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Overview

This chapter describes the procedures for installing the MAXPRO NVR software. Follow the appropriate section in this chapter to complete your MAXPRO NVR software installation.

Caution: For Honeywell’s turnkey box solutions, MAXPRO NVR XE/SE/PE and

MAXPRO NVR Hybrid XE/SE/PE, the server and client software required is pre-installed on the box. The instructions in this chapter for Server software fresh installation are NOT applicable for the turnkey box solutions. On the NVR and Hybrid NVR box solutions, only the installation upgrade process might apply depending on the existing software version on the unit. For client workstations, the client installation procedure is applicable.

Before you Begin

The client and server computers must meet the hardware and software specifications listed in the respective NVR Data Sheet.

MAXPRO NVR Software - Operating System Prerequisites

Before you install Honeywell MAXPRO NVR software, please note the MAXPRO NVR Server and Client operating system requirements listed in the following section.

•MAXPRO NVR Server

The computer that is designated as the server must run on one of the following operating systems:

• Microsoft® Windows® 7 Professional 64-bit, Service pack 1 or Windows 8.1 Professional 64-bit or Windows 10 Professional 64-bit must be installed on the NVR before installing MAXPRO NVR software.

• Microsoft® Windows® Server 2008 R2 Standard, Service pack 1 or Windows Server 2012 R2 Standard or Windows Server 2016 must be installed on the NVR before installing MAXPRO NVR Software.

• MAXPRO NVR Client Workstation

The computer that is designated as the client workstation must run on one of the following operating systems:

• Microsoft® Windows® 7 Professional 32-bit / 64-bit, Service pack 1 or Windows

8.1 Professional 32-bit/64-bit or Windows 10 Professional 32-bit/64-bit must be installed on the workstation before installing MAXPRO NVR client software.

Please refer to the Microsoft® Windows Patches Tested with MAXPRO®NVR document for further details on Windows updates that have been tested with the current software version shipping with MAXPRO NVRs.

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Overview

Before you Begin - Windows Updates

If Windows updates are enabled in your system, then Figure 4-1 warning message appears and the installation continues.

Figure 4-1 Automatic Windows Update Enabled Warning Message

If any pending reboot is there due to windows updates, then Figure 4-2 error message appears, and the installation stops. Please ensure that you reboot your computer after the Windows updates are finished.

Figure 4-2 Pending Reboot Error Message

Note: Ensure that services.msc console is closed before Installing or upgrading the

MAXPRO NVR.

Before you Begin - Disable Defragmentation

Before starting the installation of MAXPRO NVR, it is recommended that you disable Defragmentation.

1. Click Start -> Run -> type DFRGUI.

2. In the Disk Defragmenter dialog click Configure Schedule

3. Click to clear the Run on the schedule (recommended) check box.

4. Click Start, (Right-click) Computer-> Manage, select Task scheduler ->Task

scheduler library -> Microsoft -> Windows -> Defrag. Right-click on the ScheduleDefrag and then select Disable.

5. Perform the following steps to make changes in the Registry Settings to disable

defragmentation at boot time:

a. Open the Registry Editor. Navigate to HKEY_LOCAL_MACHINE>SOFTWARE>

Microsoft> Dfrg> BootOptimizeFunction.

b. Right-click on the keyword "Enable" and then click Edit..

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c. In the Value Data field type, N and then click OK..

d. Right-click on the keyword "Optimizecomplete" and then click Edit.

e. In the Value Data field, replace Yes with No. (case sensitive) Click OK..

f. Close the Registry Editor. The changes take effect when Windows is restarted.

Before you Begin - Disable Volume Shadow Copy, Windows Backup Services

1. Turn off the Protection settings for all the drives including OS installed drive in My

Computer -> Properties -> Advanced System Settings -> System Protection tab.

2. Select the drive under Protection settings and click Configure.

3. Under Restore Settings select Turn off system protection and click OK.

Before you Begin - Changing the default Windows Administrator Account Created By NVR

Honeywell recommends to logon with new Administrator user account for installing MAXPRO NVR. To create a new Administrator user account and to disable the default Administrator account, perform the following two steps as explained in:

. . . . .

• Step 1: Create a new user account with administrator privileges, page 300

• Step 6: Disable the Administrator Account, page 304.

MAXPRO NVR Software Installation

To complete the MAXPRO NVR software installation follow the procedures in these sections:

1. First, How to Install MAXPRO NVR section on page 74

2. Choose the installation that best suits your requirements, and follow the appropriate

steps.

• Full Installation section on page 78: Full installation can be selected to install the

Server and Client on the same system.

• Client Installation section on page 85: Client installation can be selected to install

MAXPRO NVR desktop client on the client workstations.

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MAXPRO NVR Software Installation

How to Install MAXPRO NVR

1. Insert the MAXPRO NVR 5.0 DVD in the DVD drive. The setup runs automatically. If the

setup does not run automatically, browse the DVD drive, and double-click setup.exe. A message box appears with the question - “Do you want to validate the setup before continuing MAXPRO NVR 5.0 installation ?”, click Yes to validate the setup files are not corrupted before continuing the installation and click No to skip the validation to continue the setup. The Welcome installation wizard appears as shown below.

Note If any reboot is pending due to windows updates, the following error

message appears, and the installation stops. Please ensure that you reboot your computer and run the setup again.

2. Click Next. The License Agreement screen appears. See Figure 4-3.

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Figure 4-3 License Agreement

3. Read the license agreement, and then select I accept the terms of the license

agreement. Click Next, the Customer Information screen (Figure 4-4) appears.

. . . . .

Figure 4-4 Customer Information and Destination Folder details

4. Type your Registered To name.

5. Type your Company Name.

6. Click Change if you want to change the destination folder, and then select the folder

where MAXPRO NVR must be installed.

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7. Click Next. The Windows User Credentials screen (Figure 4-5) appears.

Figure 4-5 Validation of User Credentials

8. Select your Domain Name/Host Name from the domains drop-down list..

9. Type your Windows User Name.

10. Type your Windows Password.

Note: Use the newly created Administrator user account as explained in Before you

Begin - Changing the default Windows Administrator Account Created By NVR,

page 73.

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11. Click Next. A message “Enabling Auto Log on is not secure as the Password will be

stored in the Registry. Do you want to continue” appears. Click Yes to open the Choose Installation Type screen (Figure 4-6).

. . . . .

Figure 4-6 Choose Installation Type

12. Select the Client Installation or Full Installation as it applies to your system installation.

(See Table 4-1 for more information).

Table 4-1 Select Features to Install

Full Installation

Note: Full Installation is only needed for Software solutions.

Client Installation Installs Client, Trinity Framework, and Adapters. See

Installs Trinity Framework, MAXPRO NVR Recording Application, MAXPRO NVR Database Application, Mobile App Application, Analytics Application and MAXPRO NVR Client on the same computer. See the

Full Installation section on page 78 for more

information.

the Client Installation section on page 85 for more information.

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Full Installation

MAXPRO NVR 4.0 Full installation can be selected to install the Server and Client on the same system.

Note: Full Installation is only needed for Software solutions. Don't install any Email client

on the MAXPRO NVR server machine.

To perform a full installation

1. Perform steps 1 through 14 of How to Install MAXPRO NVR section on page 74, and then

select the Full Installation option in the Installation Type screen (Figure 4-6). appears.

2. Click Next. The Choose Installation Type screen appears (Figure 4-7).

Figure 4-7 Choose Installation Type

3. You have two options to choose from:

• Fresh Installation: Select this option if you are installing MAXPRO NVR for the first

time and then click Next. The SQL Login screen appears (Figure 4-8).

• Upgrade\Retain: Select this option if you want to retain/restore the configuration

settings from a backup of the previously installed version of MAXPRO NVR and click Next. The SQL Login screen appears (Figure 4-8).

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Full Installation

Figure 4-8 Database Server Log on

4. Click Browse, and then select any existing SQL database server instance, such as the

existing SQL database server instance on the same network. If you do not want to select an existing database server instance, proceed to step 5.

5. Select Connect using option as Windows authentication or SQL Server

authentication. If you select SQL Sever authentication, type the Log on ID and Password.

. . . . .

Note: If you are installing MAXPRO NVR on a new computer that does not have SQL

Server 2012 Express installed, you will be prompted to install it. Follow the on-screen instructions to complete the installation. In addition VC++ 2008 redistributable will be installed as a prerequisite as part of MAXPRO NVR installation.Refer What’ New Release Notes for more information on issues.

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Full Installation

6. Click Next. The SQL credentials validation status appears. After successful validation, the

Choose Database Location screen appears (Figure 4-9).

Figure 4-9 Choose location for MAXPRO NVR database Path

7. There are two scenarios that are possible here, depending on your installation type:

• For Fresh installation of a MAXPRO NVR Database: The default path where the MAXPRO NVR database is created automatically displays for a MAXPRO NVR database fresh installation. Click Next to use the default path or click Browse to select a new path if necessary and then click Next. The Choose Recording Drives screen (Figure 4-10) appears.

• To retain the existing MAXPRO NVR Database: The path where the MAXPRO NVR database is saved for a previously installed version of the MAXPRO NVR software automatically displays. Click Next. A message “Trinity Database file already exists. Do you want to retain the database” appears shown below. If you

•Click Yes. The Localization Support screen (Figure 4-11) appears.

•Click No. The Choose Recording Drives screen (Figure 4-10) appears.

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Full Installation

Note: Downgrade to previous version of NVR is only supported if user has restored the

Database backup during installation. For example: If user upgrades from 4.1 to

5.0 and if for any reason uninstalls the 5.0 build then, 4.1 installation will also be uninstalled from the machine. If user has restored the DB backup during 5.0 installation then downgrade (4.1) build will be available.

. . . . .

Figure 4-10 Choose Recording Drives

8. Select the drive check box for the drive on which to save the camera recordings (to use

as a video storage drive) and click Next. The Localization Support screen (Figure 4-11) appears.

Caution: It is recommended that you do not choose the operating system drive for

saving the camera recordings (as a video storage drive). Selecting an Operating System drive for video storage can lead to system instability and crash.

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Full Installation

Figure 4-11 Localization Support

Caution: By Default, English language will be installed. Please ensure to select all

the languages required for your system. If an additional language is required after the installation is completed, the software will need to be uninstalled and installed again.

9. Select the languages in which you want to install MAXPRO NVR and then click Next. The

Installation Summary screen (Figure 4-12) appears.

Figure 4-12 Summary

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10. The approximate time for installing the prerequisites and MAXPRO NVR Products

displays. If you want to change any settings, click Back, else click Next. When the installation is complete, the following message is displayed.

. . . . .

11. Click OK. The Finish dialog appears with the options to Validate and to Finish the

installation.

•Click Validate to verify the installed files on your NVR. If there are no errors then a message appears - Setup has been validated successfully without any error. Click here to view report. If there are errors, the message shows there are errors and the report can be reviewed to identify the error and contact Honeywell technical support if required to correct them on reinstall.

•Click Finish. The installation wizard starts all the services which may take a few minutes. After the wizard closes, as mentioned in step 10 it is recommended to Restart the system manually for the changes to take effect. If you are prompted to reboot the system then the following message is displayed.

Figure 4-13 Reboot prompt

12. Click OK to complete the MAXPRO NVR installation.

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Note: In MAXPRO NVR 3.1 or later version, a new scheduled backup mechanism is

added which will retain the last 7 days of Database Backup. In a fresh installation scenario, by default the first recording drive is selected for database backup according to the alphabetical order. If you want to change the drive then edit the TakeNVRbackup.bat file which is available in C:\Install\BackupData and mention the required drive name.

• Issue: While installing NVR 5.0, a System Warning dialog with Unknown Hard Error message is displayed Cause: This issue may occur due to conflict between third party applications or due to system file corruption.

Solution: Refer and perform the steps as explained in the Microsoft link

https://answers.microsoft.com/en-us/windows/forum/windows_8performance/explorerexe-system-warning-dialog-with-unknown/4c0be311-c9d546e7-b352-c8656f5c0226?auth=1 Or https://www.drivethelife.com/windows-10/fix-unknown-hard-error-windows-10.html

Installing Web Client

By default MAXPRO NVR 4.0 installs the Web Client component on your machine. It also installs the MaxproWEBConfigurator utility to change or update the system and server configuration. If you want to access the MAXPRO NVR Server using Web Client remotely through a supported web browser then you should install Silverlight on the remote machine.

Caution: For better security, close the browser upon logout.

Prerequisites to access MAXPRO NVR Server through Web Client

The following are the prerequisites to access the MAXPRO NVR server through Web Client:

• Silverlight: Ensure that Silverlight version 5 and above is installed on your machine. If you don't have the Silverlight plug-in on your machine, you can download it from the following Microsoft link. http://www.microsoft.com/getsilverlight/Get-

Started/Install/Default.aspx

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Note: Silverlight plug-in is not supported by Chrome version 42.x or above and

Microsoft Edge browser.

• Web Browsers Supported on Windows Systems: Ensure that at least one of the following supported web browsers are installed on your PC:

• Internet Explorer version 8 or above

• Firefox version 15.0.1 or above

• Chrome version 32.x to 41.x only.

Note MAXPRO NVR Web Client is only supported by below Web Browsers on

Windows 10 with Silverlight plug-in installed

• Internet Explorer version 11 or above

• Firefox version 40 or above

. . . . .

Caution: For better security, close the browser upon logout.

• Web Browsers Supported on MAC systems: Not supported.

Client Installation

MAXPRO NVR 4.0 Client installation gives you an option to install MAXPRO NVR Client on the client workstations.

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Client Installation

1. Select Client Installation in Figure 4-6 and click Next. The Client Configuration screen

(Figure 4-14) appears.

Figure 4-14 MAXPRO NVR 5.0 Client Configuration

2. Type the MAXPRO NVR Server name or IP address, and then click Next. The

Localization Support screen (Figure 4-15) appears.

Note: If you do not know the server name or if the server is not accessible, then type the

local host/computer name. The server name can be changed after the installation in the Client.

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. . . . .

Figure 4-15 Localization Support

Caution: By Default, English language will be installed. Please ensure to select all

the languages required for your system. If an additional language is required after the installation is completed, the software will need to be uninstalled and installed again.

3. Select the languages in which you want to install MAXPRO NVR and then click Next. The

Installation Summary screen (Figure 4-16) appears.

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Figure 4-16 Summary

4. If you want to review or change any settings click Back, otherwise click Next. The setup

status of various components appears.When the installation is complete, the following message is displayed.

5. Click OK. The Finish dialog appears. Click Finish. The installation wizard starts all the

services which may take a few minutes. After the wizard closes, as mentioned in step 4 it is recommended to Restart the system manually for the changes to take effect. If you are prompted to reboot the system then the following message is displayed.

Figure 4-17 Reboot prompt

6. Click OK to complete the MAXPRO NVR Client installation.

Solution: Refer and perform the steps as explained in the Microsoft link

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Uninstalling MAXPRO NVR

To uninstall MAXPRO NVR, choose any of the following uninstall procedures that best suit your requirement.

•Client uninstall

• Full uninstall

Client Uninstall

Choose this option to uninstall MAXPRO NVR Client components.

To uninstall the client

1. Go to Control Panel->Programs and Features, select the MAXPRO NVR Client and

click uninstall.

Insert the MAXPRO NVR setup DVD in the DVD drive, browse the DVD drive, and then double-click Setup.exe.

Go to the MAXPRO NVR setup folder on your computer, and then double-click Setup.exe. The uninstall wizard starts.

2. Click Next. The message “Do you want to completely remove the selected application

and all of its features” appears. The uninstall status of various components appears.

3. Click Finish. You are prompted to reboot your computer to complete the uninstall

procedure.

. . . . .

Full Uninstall

The following components are uninstalled: MAXPRO NVR Server and Client components. You can choose the option to retain a backup of database and clip (recording) metadata as per your input during the full uninstall process.

To perform full uninstall

1. Go to Control Panel->Programs and Features, select MAXPRO NVR 5.0 and click

uninstall.

In any Windows machine, while uninstalling MAXPRO NVR from the Programs and Features window, the following error message is displayed. Solution: In this case Uninstall the NVR adapter & other components manually one by

one to solve this issue.

Insert the MAXPRO NVR setup DVD in the DVD drive, browse the DVD drive, and then double-click Setup.exe.

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Uninstalling MAXPRO NVR

Go to the MAXPRO NVR setup folder on your computer, and then double-click Setup.exe. The uninstall Welcome wizard is displayed. A message Do you want to completely remove the selected application and all of its

feature? is displayed.Click Yes or No as applicable. If you click Yes, Figure 4-18 is displayed.

2. Click Next. The Restoring Trinity Database (Figure 4-18) appears.

Figure 4-18 Retaining Trinity Database

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3. Click Yes or No as applicable.

•If you click “Yes” and then click Browse to specify a new path for backup location for

storing the database. Click Next, the database is retained for future installations of MAXPRO NVR. The uninstall status of various components (Figure 4-19) appears and uninstallation finish screen appears.

•If you click “No” and then click Yes to confirm deleting the Trinity database. The

database is deleted. The uninstall status of various components appears and uninstallation finish screen appears.

. . . . .

Figure 4-19 Installation Finish

4. Click Finish. The uninstall wizard closes and you are prompted to reboot your computer

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In this chapter...

Section See page...

Logging on Using Profiles 93

Managing Profiles 96

Port Forwarding 99

Getting to Know the MAXPRO NVR User Interface 101

Setting Preferences 107

Licensing Information 116

Logging off 118

Closing the MAXPRO®NVR User Interface 118

Logging on Using Profiles

The MAXPRO NVR server addresses are saved in profiles. You need to select the profile before logging on. You can set a profile as the default profile. When a profile is set as the default, you do not need to select the profile each time you log on to MAXPRO NVR. You can also modify and delete profiles.

Logging on to MAXPRO NVR

Caution: On Honeywell provided systems shipped with v4.0 or later version, a

default Windows user: NVR-Admin with password: Password$123 is already configured and hence you are automatically logged on. Honeywell recommends you to create and use a new Administrator account to install and logon to MAXPRO NVR. See Securing MAXPRO

NVR section on page 299 section for more information. Logon as

Administrator only when an administrative activity need to be performed, Operator is preferred for all other activity.

1. Double-click on the desktop. The Log On dialog box appears.

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Click Start -> Programs -> Honeywell -> MAXPRO NVR. The Log On dialog box (Figure 5-1) appears.

Figure 5-1 MAXPRO NVR Log on dialog box

2. Click the Language option, and then select the required language from the drop-down

list. The supported languages (selected during installation) are Arabic, Czechoslovakian, Dutch, Polish, Portuguese, French, German, Russian, Italian, Spanish, Korean and English. The default language is English (US English).

3. Clear the Windows Logged-In User check box and then enter your Username. The

default user name is admin. Honeywell recommends to create a new NVR user (See

Adding a User ) in the Configurator tab and use the same to logon.

4. Type your Password. The default password is trinity.

Note: Honeywell recommends you to change the default Password before you logon to

MAXPRO VMS. See Changing the Default Password section to change the password. See Securing MAXPRO NVR chapter for more details on security settings. See Password Complexity and Expiry Enhancements section for more information on password setting.

Note: Select the Windows Logged-In User check box for logging on using the

Windows authentication (uses current logged in Windows account credentials). If the Windows Logged-In User check box is cleared, the MAXPRO NVR user name and password is used for authentication. Ensure that you avoid using the @ character in your password. Logon as Administrator only when an administrative activity need to be performed, Operator is preferred for all other activity.

5. If there is no profile set as default, then select the Profile corresponding to the MAXPRO

NVR server to which you want to connect.

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Logging on Using Profiles

Note: Set profiles if you have multiple MAXPRO NVRs and use the drop-down to

choose which NVR you would like to connect to.

6. Click Login. The Viewer tab appears.

Tips for Logging on

•Click the Language option, and then select the required language from the drop- down list. The supported languages are Arabic, Czechoslovakian, Dutch, Polish, Portuguese, French, German, Russian, Italian, Spanish, and English. The default language is English (US English).

• Select the Windows Logged-In User check box for logging on using the Windows authentication (uses current logged in Windows account credentials). If the Windows Logged-In User check box is cleared, the MAXPRO NVR user name and password is used for authentication.

• Ensure that you avoid using the @ character in your password.

. . . . .

• Set profiles if you have multiple MAXPRO NVRs and use the drop-down list to choose which NVR you would like to connect to.

• Select the Display Video on Alarm check box to display the viewer as an alarm monitor.

Note: Alarm monitor supports pop-up of camera associated to IO events only. Pop-up

on motion alarms is not currently supported.

Changing the Default Password

Honeywell recommends you to change the default password and create a new password before logging on to MAXPRO NVR software. See Securing MAXPRO NVR for more security settings.

To change the default password:

1. In the NVR login screen, click Change Password. The Change Password dialog box

appears.

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2. Select the Profile from the drop-down list for which you want to change the password.

3. Type the Username. For Fresh installation admin is the user name.

4. Type the Old Password.

Note: Old password is blank for Fresh installations. In upgrade scenarios, enter the old

password which is configured before upgrading. See Securing MAXPRO NVR for more security settings. See Password Complexity and Expiry Enhancements section for more information on password setting

5. Type the New password.

6. Type the new password once again to Confirm Password.

7. Click Save.

Configuring MAXPRO NVR Windows/ Desktop Client

Managing Profiles

Saving a Server Address in a Profile

To save a server address

1. In the client workstation, double-click the icon on the desktop to display the Log On

dialog box.

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2. Click Server Settings. The Server Settings dialog box appears (Figure 5-2).

Figure 5-2 Server Settings dialog box

3. Click Add.

4. Type the Profile Name to identify the profile.

5. Type the Server IP/Name (numerical IP address or the network name of the MAXPRO

NVR server).

6. Click Save.

7. Click OK. The server address is saved in the profile.

Tip: You can click Set Default in the server settings dialog box to set the profile as the default

profile.

. . . . .

Setting the Default Profile

To set the default profile

1. Select the profile you want to set as default before logging on to the MAXPRO NVR.

2. In the User menu, , click Profiles > Set Default Profile. The profile is set as the

default profile. The default profile appears selected in the Profile box in the Log On dialog box.

Figure 5-3 Setting the Default Profile

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Modifying a Profile

You can modify the profile name and the server address saved in the profile.

To modify a profile

1. In the client workstation, double-click the icon on the desktop to display the Log On

dialog box.

2. Click Server Settings. The Server Settings dialog box appears.

3. In the Choose Profile box, select the profile you want to modify. The profile details

appear under Configuration in the Server Settings dialog box.

4. Change the Profile Name, as applicable.

5. Change the Server IP/Name, as applicable.

6. Click Save.

7. Click OK. The profile is modified.

Deleting a Profile

1. In the client workstation, double-click the icon on the desktop to display the Log On

dialog box.

2. Click Server Settings. The Server Settings dialog box appears.

3. In the Choose Profile box, select the profile you want to delete.

4. Click Remove.

5. Click OK. The profile is deleted.

Editing the Ports

The MAXPRO NVR user interface includes a provision to modify the port number used by MAXPRO NVR client to connect to the following components:

•Trinity Server

• Trinity Controller

• NeoEngine Server

To edit the ports:

1. In the Server Settings dialog box, click Edit Ports. The port numbers associated to Server

IP/Name, Controller IP/Name and Storage Engine IP/Name are enabled for editing.

Figure 5-4 Editing the Ports

2. Change the port numbers, as applicable.

3. Click Save.

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Storage Engine port - 10000 ,10010

192.168.2.191

8004 10010

10010

Port Forwarding

Note: Port 20000 is used for ONVIF discovery.

Port Forwarding

The Port Forwarding feature is generally used when an Internet client wants to connect to a particular NVR in a private Local Area Network (LAN). This feature is enabled by defining port forwarding rules in the Router. By defining these rules, you can send data using the range of ports on the internet side to a port and IP addresses on the private LAN network.

Scenarios of Port Forwarding

Note: The scenarios described in the subsequent sections, only cover port forwarding

required for the NVR client to connect to the NVR. For using MAXPRO NVR Mobile and MAXPRO NVR Web Client from the internet, the port used by Web Server on the NVRs (Default Ports: 80, 443) should also be set up for port forwarding. See the Changing Default Port 443 for the MAXPRO Web Client and

MAXPRO Mobile app section on page 289 for further details.

It is not recommended to access NVR Client via internet. Only NVR Web client and Mobile client is recommended to access via internet.

. . . . .

Scenario1- Services mapped to different ports

Two NVRs in a private LAN are configured behind the router, and all the services on the NVRs are running on the default ports. In the router’s port forwarding section you need to map the ports for each of the services running in the NVRs. An internet MAXPRO NVR client can connect to a NVR, by specifying the public IP address given to the router and corresponding ports mapped in the port forwarding table in the router.

Figure 5-5 Port Forwarding Scenario 1

In the above figure:

MAXPRO NVR 1 and MAXPRO NVR 2 have the default port numbers, 20007, 26026, 10000, 10010 configured for the following services respectively:

•Trinity Server

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Storage Engine port - 10000 ,10010

192.168.2.191

10010

Storage Engine port - 10000 ,10010

Port Forwarding

• Storage Engine (NEOStorageServer, NEOStorageServer2)

In the router’s port forwarding table, the default ports numbers for these services are mapped to the public port numbers (8001, 8002, 8003, 8004) of the router.

An external MAXPRO NVR client can access MAXPRO NVRs using the following settings:

• Server IP: 199.63.245.84

• Server Port: 8001

• Controller IP: 199.63.245.84

• Controller Port: 8002

• Storage Engine IP: 199.63.245.84

• Storage Engine Ports: 8003, 8004

Note: The mapping of the ports 8001, 8002, 8003, 8004 to the respective NVR IP and

ports (20007, 26026, 10000, 10010) helps an external MAXPRO NVR desktop Client to connect to the MAXPRO NVR system.

Scenario 2: Services mapped to existing ports

A single NVR is configured behind the router, and all the services on the NVR are running on the default ports. In the router’s port forwarding section specify the default ports. The Internet client can just specify the public IP Address and default ports to connect to the NVR. The drawback of mapping to the same ports is that only one NVR can be behind the router.

Figure 5-6 Port Forwarding scenario 2

In the above figure:

There is a single MAXPRO NVR 1 with the default port numbers, 20007, 26026, 10000, 10010 configured for the following services respectively:

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•Trinity Server

• Trinity Controller

• Storage Engine (NEOStorageServer, NEOStorageServer2)

In the router’s port forwarding table, the default ports numbers for these services are specified.