Honeywell MasterLink User Manual
MasterLink Software Application User's Guide
Version 3.0 | July 2020
Patch Release to Support MIWI350 R110.1
Honeywell Process Solutions | Mercury Instruments
1280 Kemper Meadow Drive,
Cincinnati, OH 45240
855 251-7065 – United States & Canada | 302 669-4253 – Outside the United States
MI-TAC-Support@Honeywell.com | www.honeywellprocess.com
Copyright July 2020. Honeywell Process Solutions. All rights reserved.
Information in this document is subject to change without notice. The software described in
this document is furnished under a license agreement or non-disclosure agreement. The
software may be used or copied only in accordance with the terms of those agreements. No
part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or any means electronic or mechanical, including photocopying and recording for
any purpose other than the purchaser's personal use without the written permission of
Honeywell Process Solutions.
For technical assistance, email at MI-TAC-Support@Honeywell.com.
CONTENTS
1 About MasterLink 1
1.1 Features 1
1.2 Security Considerations 2
1.1 Supported Device Functionality 3
1.2 Supported File formats and extensions 5
2 Installation 7
2.1 Before you install 7
2.2 Interoperability with SuiteSQL 8
2.3 Silent Installation 8
2.4 MasterLink Client Installation with SQL Server 9
2.4.1 Installing MasterLink with remote SQL Server 15
2.5 Installing MasterLink with SQLite 20
2.6 Upgrading MasterLink with SQLite/ SQL Server 26
2.7 Post Installation Steps 27
3 MasterLink User Interface 29
3.1 Getting Started 29
3.1.1 User Creation and Activation Process 29
3.1.1.1 Site Administrator Creation 29
3.1.1.2 Creating Users 30
3.1.1.3 User Registration 30
3.1.1.4 Forgot Password 32
3.2 Sites 33
3.2.1 Add Site 34
3.2.2 Connecting to a Site 37
3.2.3 Direct Connect 39
3.3 Dashboard 40
3.3.1 User Interface 43
3.3.2 Instrument Data 47
3.3.3 Alarms 48
3.3.4 Configuration Check 50
3.3.5 Time Sync 52
3.3.6 Firmware Update 53
3.3.7 Data Transfer 55
3.3.8 Instrument or Modem Power 57
3.3.9 Update User Account 61
3.3.10 Change Password 62
3.4 View and Edit 63
3.4.1 Configure by Group 63
3.4.2 Configure by Item 66
3.4.3 Send Item File 69
3.4.4 Logging Configuration 71
3.4.5 Manage User Table 74
3.4.6 Manage Shortlist 76
3.4.7 Manage AGA-8 77
3.5 Calibrate 78
3.5.1 Pressure Calibration P1 78
3.5.2 Pressure Calibration P2 86
3.5.3 Pressure Calibration P3 86
3.5.4 Temperature Calibration 88
3.5.5 Calibration Parameter 94
3.6 Read Data 95
3.6.1 Item File 96
3.6.2 Audit Trail 100
3.6.2.1 Audit Trail Graphs 105
Line Graphs 107
Circular Graphs 110
3.6.3 Alarm Logs 113
3.6.4 Event Logs 116
3.6.5 Diagnostic Logs 119
3.6.6 Cellular Logs 121
3.6.7 Shortlist 123
3.6.8 Activity Log 125
3.6.9 Item Reference CSV Export 127
3.7 Live Data 128
3.8 Administer 134
3.8.1 Activity Log - Purge 134
3.8.2 Export Instrument Data 137
3.8.3 Import Instrument Data 141
3.8.4 Item Template Configuration 146
3.8.5 Clear Logs 149
3.9 Settings 150
3.9.1 Communications Setup 150
3.9.2 Time-Sync Properties 153
3.9.3 Auto Download Settings 154
3.9.4 Device Properties 155
3.10 Security and User Management 156
3.10.1 User Configuration 157
3.10.1.1 Passkey Generation 159
3.10.2 User Roles 161
CONTENTS
4 Updates and Upgrades 163
4.1 EC 350/ ERX 350 Firmware Update 163
4.2 CloudLink Modem Firmware Update 164
4.3 Upload CloudLink Modem Certificates 165
4.4 Legacy Devices Firmware Upgrades 167
5 Glossary 169
5.1 Troubleshooting scenarios 171
1 About MasterLink
1 About MasterLink
MasterLink application provides a single software package to configure, calibrate and access data
from gas volume correctors. The software’s intuitive dashboard enables users to quickly determine
the overall health status of instruments. Employing standardized terminology, it is now an easy
task to configure and calibrate instruments, import data, and generate reports and graphs, thereby
eliminating time-consuming manual effort.
This software employs a dashboard based design philosophy enabling users to get a one-shot
status of connected devices. A gas industry first, the software can connect to the device using a
choice of short- range wireless communication protocols. The dashboard displays information
about alarms, battery voltage, audit trail, configuration integrity, firmware status, time sync and
live data. This helps the user understand the current condition of the connected device from a hol-
istic point of view.
MasterLink software addresses the increasing adoption of mobile devices for functions like check-
ing the health of field devices, downloading reports, instrument calibration and other activities
once performed exclusively on a laptop. It offers versatile wireless connectivity and is compatible
with the latest versions of both iOS and Android operating systems.
1.1 Features
MasterLink allows users to:
Define dashboard data (auto) download settings
Secure critical site data
Enable SSL encrypted communication with site Over the Air (OTA)
View / Edit item parameters of a connected device
Provides a wizard based calibration approach
Generate reports such as:
Item report - Item Report by Group, Site Report and Calibration Report
Audit Trail report (Plot graph over Audit Trail data)
Alarm Log report
Event Log report
Diagnostic Log report
Cellular Log report
Short List report
Activity Log report
Item Reference CSV Export
Capture live data and plot graphs
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Perform Database Administrative tasks such as
Activity Log Purge
Import/Export site or instrument data
Item Template Configuration
Clear Logs
Configure settings
Communication Setup
Time Sync Properties
Auto Download Settings for Dashboard
Device Properties
Email Options
Perform role based user administration for MasterLink
1 About MasterLink
Administer access privileges for device level functions by sending user table
Perform offline log-in configuration and send to instrument when connected
Perform instrument and modem firmware updates
1.2 Security Considerations
It is recommended to use the CloudLink modem in integrated mode with EC 350 for better
security during pairing
For data protection, it is recommended to provide full privileges to the Pro-
gramData\Honeywell\MasterLink folder only to appropriate MasterLink users
It is recommended to keep the PC used for MasterLink updated with the security patches
released by the respective platforms
It is also recommended to enable SSL for secure communication with MasterLink.
Its highly recommended to Install latest operating system security patches on the
machine where ML is installed.
Do not share MLK file with any unintended user
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1.1 Supported Device Functionality
*CL = CloudLink, PA = Pulse Accumulator, TC = Turbo Corrector
EC 350 CL*EC350 +CLPA* CNI4
Mini-
Max
ERX TCI
Mini-
AT
TC* Accutest ERX 350
ERX 350 +
CL
Mini
Turbo
Monitor
PT Mod-
bus
ER ECAT
Item Report
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Audit Report
ü û ü ü ü ü ü ü ü ü ü ü ü û û û ü ü
Alarm Report
ü ü ü û ü ü û û ü ü ü ü ü û û û û ü
Event Report
ü ü ü û ü ü û û ü ü ü ü ü û û û û ü
Diagnostic Report
û ü ü û ü û û û û û û û ü û û û û û
Cellular Report
û ü ü û ü û û û û û û û ü û û û û û
Shortlist Report
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Activity Report
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Send Log
Configuration
ü û ü û û û û û û û û ü ü û û û û û
Change
Instrument
Access Code
û û û ü û ü ü ü ü ü ü û û ü ü ü ü ü
Send User Table
ü ü ü û ü û û û û û û ü ü û û û û û
Send Item File
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Config Check
Template
ü û ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
P1 Calibration
ü û ü û û ü ü û ü ü ü ü ü ü û û ü ü
P2 Calibration
ü û ü û û û ü û ü ü ü ü ü û û û ü û
P3 Calibration
û û û û û û ü û û û û û û û û û û û
Temperature
ü û ü û û ü ü ü ü ü ü ü ü ü û û ü ü
*CL = CloudLink, PA = Pulse Accumulator, TC = Turbo Corrector
EC 350 CL*EC350 +CLPA* CNI4
Mini-
Max
ERX TCI
Mini-
AT
TC* Accutest ERX 350
ERX 350 +
CL
Mini
Turbo
Monitor
PT Mod-
bus
ER ECAT
Calibration
Firmware
Download
ü ü ü û ü û û û û û û ü ü û û û û û
Config By Item Or
Group
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Audit Trail Edit
ü û ü ü ü ü ü ü ü ü ü ü ü û û û ü ü
Shut Down Device
ü û ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Live Data Graph
ü û ü û û ü ü ü ü ü ü ü ü ü û û ü ü
Administer Data
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
EVC Firmware
Download
ü û ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Certificate Upload
û ü ü û ü û û û û û û û ü û û û û û
Modem Firmware
Download
û ü ü û ü û û û û û û û ü û û û û û
Time Sync
ü ü ü ü ü ü ü ü ü ü ü ü ü û û û ü ü
Write Items
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Active Alarms
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü û ü ü
User
Management
ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü
Generate Reports
ü ü ü û ü ü ü ü ü ü ü ü ü ü ü ü ü ü
EVC Reset Battery
ü ü ü û û û û ü û û û ü ü û û û û û
1.2 Supported File formats and extensions
FILE FORMAT EXTENSION
Item
File
Item Tem-
plate File
Firmware
File
User
Table
Shortlist
file
Logging Con-
figuration
Audit
Graphs
Live Graph
Setting
Live Graph
Values
Shortlist file with
value
Certificate
file
EC 350 IE3 TE3 BIN UTE CE3 LC AGS LGS LGV KE3
CloudLink
Modem
ICL TCL BIN UTE CCL KCL PEM
EC 350 +
CloudLink
ECL TEL BIN UTE CEL LC AGS LGS LGV KEL
Pulse Accumulator
IPA TPA MMX CPA KPA
CNI4 INI4 TNI4 MMX/BIN UTE SNI4 KNI4
Mini-Max IMX TMX MMX CMX LGS LGV KMX
ERX IEX TEX MMX CEX LGS LGV KEX
TCI ITC TTCI TCA CTC LGS LGV KTC
Mini-AT IMA TMA TXT CMA LGS LGV KMA
Turbo Corrector
ITT TTT CTT LGS LGV KTT
Accutest ITA TTA CTA LGS LGV KTA
ERX 350 IER3 TER3 BIN UTE CER3 LCER3 LGS LGV KER3
ERX 350 +
CloudLink
IER3L TER3L BIN UTE CER3L LCER3 AGS LGS LGV KER3L
Mini IMN TMN CMN LGV KMN
Turbo Monitor ITB TTB TBX/T8X CTB KTB
PT Modbus IPTC TPTC PTX CPTC KPTC
ER IER TER CER LGS LGV KER
FILE FORMAT EXTENSION
Item
File
Item Tem-
plate File
Firmware
File
User
Table
Shortlist
file
Logging Con-
figuration
Audit
Graphs
Live Graph
Setting
Live Graph
Values
Shortlist file with
value
Certificate
file
ECAT IAT TAT CAT LGS LGV KAT
Note: While upgrading R500 to R510, the file format extensions of CloudLink Modem and EC 350 + CloudLink Integrated device are to be changed as
FILE FORMAT EXTENSION
Item File Item Template File Shortlist file
Shortlist file with value
CloudLink Modem ICL TCL CCL KCL
EC 350 + CloudLink ECL TEL CEL KEL
below.
2 Installation
Component Requirement
CPU Quad Core and above
RAM 8 GB and above
Disk Space 80 GB and above
Operating System
Microsoft Windows 2008 Standard Edition 32 bit
Microsoft Windows 2008 Standard Edition 64 bit
Microsoft Windows 2008 R2 Standard Edition 32 bit
Microsoft Windows 2008 R2 Standard Edition 64 bit
Windows Server 2012 – SP1 (Standard, Essentials) : 64 bit
Windows Server 2012 R2 –SP1 (Standard, Essentials) : 64 bit
Windows Server 2016 (Standard, Essentials) : 64 bit
Database Server
SQL Server 2008 R2 (Standard, Enterprise) : 32 bit
SQL Server 2012 (Standard, Enterprise) : 32 bit
SQL Server 2014 (Standard, Enterprise) : 32 bit
SQL Server 2008 R2 (Standard, Enterprise) : 64 bit
SQL Server 2012 (Standard, Enterprise) : 64 bit
SQL Server 2014 (Standard, Enterprise) : 64 bit
SQL Server 2016 (Standard, Enterprise) : 64 bit
SQL Server 2017 (Standard, Enterprise) : 64 bit
2 Installation
This chapter describes the installation of MasterLink software.
2.1 Before you install
Here are the recommended system specifications:
Database Server Configuration
Note: If you are using a database instance on your network, you need to have domain user per-
mission.
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Client Configuration
Component Requirement
CPU Dual Core and above
RAM 4 GB and above
Disk Space 40 GB and above
Operating System
Windows 7 – SP2 / Convenience rollup (Professional, Enterprise, Ultimate) :
32bit, 64 bit
Windows 8 – (Core, Pro, Enterprise) : 32bit, 64 bit
Windows 8.1 – (Core, Pro, Enterprise) : 32bit, 64 bit
Windows 10 – (latest build 2 months before release) : 32bit, 64 bit
Windows Vista Standard Edition 32 bit
Android
Android OS 4.3x, 4.4.0-4.4.4, 5.0.0-5.0.2, 5.1.x, 6.0
RAM: 1 GB onwards Memory: 8 GB onwards
Processor Speed: Dual-core 1 GHz onwards
Communication BLE compatible
General availability of Mail Client required
iOS
OS 7.1.x, 8.4.x, 9.1.x, 10.1.x
Memory: 8 GB onwards
Screen Size: 3.5 inches onwards
RAM: 1 GB onwards
Communication BLE capability
General availability of Mail Client required
Mobile Recommendations
2 Installation
2.2 Interoperability with SuiteSQL
MasterLink application can coexist with Suite SQL.
New MasterLink can be used with either SQL database Server or SQLite database.
If a single data source is preferred with an existing MasterLink SQL installation, please choose SQL
Server as a database option during installation.
2.3 Silent Installation
TO INSTALL SQL LITE IN SILENT MODE:
Command to Install the exe
Msiexec /i “<Path to MasterLink515.1exe>” /S /v”/qn DBTYPE=2 INSTALLDIR= <Path to Install>”
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2 Installation
Note:
INSTALLDIR is an optional argument, if it is not passed, by default it will get installed to
“C:\Program Files(x86) \Honeywell\MasterLink”
There is no space between /v and “
/S is case sensitive and it must be upper case.
DBTYPE is passed as empty, then SQLite DB will be installed
Example:
“C:\E569427___tanmay\RMG (\ML\build\MasterLinkR515.1.exe” /S /v”/qn DBTYPE=2 INSTALLDIR-
R=\”C:\Program Files(x86)\Honeywell\MasterLink\””
Path to Masterlink.exe - C:\E569427___tanmay\RMG (\ML\build\MasterLinkR515.1.exe
Path to Install - \”C:\Program Files(x86)\Honeywell\MasterLink\””
TO INSTALL SQL DB SERVER IN SILENT MODE:
Command to Install the exe
Msiexec /i “<Path to MasterLink515.1exe>” /S /v”/qn DBTYPE=1 INSTALLDIR= <Path to
Install> IS_DATABASESERVER=< Database Server that you are installing > DATABASEDIR=
<Place to Install the Database>”
Note:
INSTALLDIR is an optional argument, if it is not passed, by default it will get installed to
“C:\Program Files(x86) \Honeywell\MasterLink”
There is no space between /v and “
/S is case sensitive and it must be upper case.
DBTYPE is passed as empty, then SQLite DB will be installed. So DBTYPE=1 is mandatory
IS_DATABASESERVER= Database Server that you are installing to
DATABASEDIR = C:\Programdata\Honeywell\MasterLink\SQL (default value)
Example:
“C:\E569427___tanmay\RMG (\ML\build\MasterLinkR515.1.exe” /S /v”/qn DBTYPE=1
INSTALLDIR= \”C:\Program Files(x86)\Honeywell\MasterLink\” IS_DATABASESERVER-
R=IE1FLT5614GH2 DATABASEDIR=\”C:\ProgramData\Honeywell \MasterLink\SQL\\””
Path to Masterlink.exe - C:\E569427___tanmay\RMG (\ML\build\MasterLinkR515.1.exe
Path to Install - \”C:\Program Files(x86)\Honeywell\MasterLink\”
Database Server that you are installing - IE1FLT5614GH2
Place to install the Database - \”C:\ProgramData\Honeywell \MasterLink\SQL\\””
2.4 MasterLink Client Installation with SQL Server
Prerequisites:
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If you are using SQL Server, then a SQL Server instance must be installed before installing
MasterLink.
Administrative Privileges are required to install the application.
Ensure Masterlink.exe and Redist folder should be in the same path to avoid any errors on
crystal report.
To Install MasterLink Installation with SQL Server:
1. Launch the installer. The MasterLink - InstallShield Wizard appears. Click Next.
2 Installation
2. The License Agreement page appears. Click I accept... and then click Next.
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2 Installation
3. The Database Selection page appears. By default, SQL DB Server is selected.
If you choose to continue with a SQL DB Server for installation, then you will see the
following page (as shown in step 4), where you need to select the database server
instance.
Click Next to continue.
4. The Database Server page appears. Click Next.
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2 Installation
5. The Database Folder page appears. Browse and select the folder where you need to install
MasterLink and database files.
Click Next.
6. The Destination folder page appears, displaying information about the default destination
folder.
Click Next.
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2 Installation
7. The Ready to install the Program page appears. Click Install to continue.
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8. Finally, click Finish to complete.
2 Installation
Note: Select the check box to view the Installer log.
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2 Installation
2.4.1 Installing MasterLink with remote SQL Server
Prerequisites:
If you are using SQL Server, then a SQL Server instance must be installed before installing
MasterLink.
Administrative Privileges are required to install the application.
Ensure Masterlink.exe and Redist folder should be in the same path to avoid any errors on
crystal report.
To Install MasterLink with remote SQL Server
1. Right-click Setup file and then click Run as administrator. The MasterLink - InstallShield Wiz-
ard appears. Click Next.
2. The License Agreement page appears.
Click I accept the terms in the license agreement and then click Next.
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2 Installation
3. The D
atabase Selection page appears.
By default, SQL DB Server is selected. If you choose to continue with a SQL DB Server
for installation, then you will see the following page (as shown in step 4), where you
need to select the database server instance. Click Next.
4. The Database Server page appears.
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You can browse and select a database on your network. Click OK.
2 Installation
Click Next after selecting the required database.
Note: If you are using a database instance on your network, you need to have domain user per-
mission.
5. The Database Folder page appears. Click on Change and enter the path on the remote
machine where user intends to create the Database files. The path selected on remote
machine should not exist on the machine where the installer is running.
Click Next.
Note: The path selected on remote machine should exist on remote machine.
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2 Installation
6. The Destination folder page appears, displaying information about the default destination
folder. The path selected on remote machine should not exist on current machine where
installer is running.
Click Next.
7. The Ready to install the Program page appears. Click Install to continue.
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2 Installation
8. Click Finish to complete.
Note: Select the check box to view the Installer log.
2.5 Installing MasterLink with SQLite
Prerequisites:
Administrative Privileges are required to install the application.
Ensure Masterlink.exe and Redist folder should be in the same path to avoid any errors on
crystal report.
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2 Installation
1. Right-click Setup file and then click Run as administrator. Allow the program to make
changes to your computer by clicking Yes.
2. Click 'Install' to allow the Crystal Reports installation on your machine.
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3. For smooth installation, click 'Yes' to allow the changes to be effective immediately.
2 Installation
4. The MasterLink - InstallShield Wizard appears.
Click Next.
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2 Installation
5. The License Agreement page appears.
Click I accept the terms in the license agreement and then click Next.
6. The Database Selection page appears. By default, SQLDB Server is selected. User is required
to select SQLite DB.
Click Next.
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2 Installation
7. The Destination folder page appears, displaying information about the default destination
folder.
Click Next.
8. The Ready to install the Program page appears. Click Install to continue.
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2 Installation
9. Click Finish to complete.
Note: Select the check box to view the Installer log.
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2.6 Upgrading MasterLink with SQLite/ SQL Server
1. Right-click Setup file and then click Run as administrator. Allow the wizard to perform an
upgrade to your computer by clicking Yes.
2. The MasterLink - InstallShield Wizard appears. Click Next.
2 Installation
View the download process in the progress bar.
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2 Installation
3. Click Finish to complete.
Note: Select the check box to view the Installer log.
2.7 Post Installation Steps
1. To log on to MasterLink application, users need access to C:\Pro-
gramData\Honeywell\Masterlink. By default, all users under Users group has the required
privileges.
If a user falls under any other user group, then administrator should give “Full Control” priv-
ileges on folder “C:\ProgramData\Honeywell\Masterlink” for that particular user group.
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