Hitachi HCX5000I User Manual

Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
(770) 446-8820
HCX5000 Systemi
Release 9.0
Attendant Operations
User Guide
HCXTD840

Table of Contents

Preface
1 About Your SelecSet 500A
The Display .............................................................................. 1-3
Displaying Caller ID Information ............................................1 -7
Displaying Programmable Key Information............................ 1-9
Displaying VIP and Language Status..................................... 1-10
Keys........................................................................................ 1-12
Fixed Keys..............................................................................1-13
About Call Appearance Keys (CAPs)....................................1-16
Soft Keys................................................................................ 1-18
Programmable Keys...............................................................1-20
Suggested Programmable Keys..............................................1-21
Optional Programmable Keys................................................1-23
Key Lamps ............................................... ..............................1-26
Basic Operations.....................................................................1-27
Calling ....................................................................................1-28
Placing An Outside Call.........................................................1-29
Placing an Outside Call for an Idle Station............................1-30
Answering ..............................................................................1-31
Answering Returned Calls (Recalls)......................................1-33
Answering Coverage Calls.....................................................1-35
Answering Multiple Calls ......................................................1-37
Holding...................................................................................1-38
Holding a Single Call.............................................................1-39
Holding Multiple Calls (Soft Park)........................................1-41
Transferring............................................................................1-42
Switchhook-Flash To Transfer Calls......................................1-44
Conferencing..........................................................................1-46
Bridged CAPs to Create a Conference...................................1-48
Creating a Multi-party Conference.........................................1-50
Messaging............................................................................... 1-52
Breaking Into a Busy Station..................................................1-60
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2 Additional Operations
Soft Key-Controlled Features..........................................................2-3
Registering Call Restrictions....................................................2-5
Canceling Call Restrictions ......................................................2-7
Coverage...................................................................................2-8
Registering Coverage................................................................2-9
Canceling Coverage................................................................2-11
Credit Limit ............................................................................2-13
Controlling Credit Limit.........................................................2-15
Do-Not-Disturb.......................................................................2-19
Ringing a Do-Not-Disturb Station..........................................2-24
Transferring to a Station in Do-Not-Disturb...........................2-25
Receiving Forwarded Calls from DND Stations....................2-26
Setting the System Clock........................................................2-28
Wakeup/Reminder Calls.........................................................2-32
Registering a Wakeup/Reminder Call.....................................2-33
Canceling a Wakeup/Reminder Call.......................................2-35
Registering a Second Wakeup Call.........................................2-36
Canceling a Second Wakeup Call...........................................2-39
Registering a Repeat Wakeup.................................................2-41
Displaying and Providing a VIP wakeup................................2-43
Viewing the Cost of Calls.......................................................2-46
Other Feature Operations..............................................................2-47
Assigning an Account Code...................................................2-47
Alarm Indications...................................................................2-50
Receiving a Combined Alarm ................................................2 -50
Receiving a System Alarm.....................................................2-51
Receiving a PMS Alarm.........................................................2-52
Receiving a VMS Alarm ........................................................2-52
Receiving an Answer Detection Alarm..................................2-53
Receiving a Wakeup/Reminder Call Alarm............................2-53
Receiving a Long Trunk Alarm..............................................2-55
Receiving an E911 Alarm.......................................................2-56
Receiving a Line Lockout Alarm ...........................................2-57
Announced Calls.....................................................................2-58
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Answering Another Phone......................................................2-59
Answering a Specific Line......................................................2-60
Attendant Continuous Ringing...............................................2 -61
Blocking and Sending Caller ID.............................................2-62
Blocking Calls Between Guest Rooms...................................2-66
Calling Out on a Specific Trunk.............................................2-67
Camping-on to a Busy Station................................................2-68
Checking a Trunk....................................................................2-70
Code Calls...............................................................................2-72
Dialing Frequently Called Numbers.......................................2-74
Extending an Incoming Data Call to a Station.......................2-76
Intercom (ICOM) Calls...........................................................2-77
Night Service..........................................................................2-78
Paging.....................................................................................2-79
Parking a Call .........................................................................2-82
Recording a Conversation.......................................................2-83
Redialing Numbers.................................................................2-85
Sending Pushbutton Tones......................................................2-87
Training Attendant Operators.................................................2-89
Trunk Answer From Any Station (TAFAS)............................2-90
Programming Your SelecSet 500A ...............................................2-92
Programming an Autodial Number........................................2-95
Canceling a Feature................................................................2-96
Labeling Instructions..............................................................2-97
Quick Reference Sheet..................................................................2-99
Appendix: Testing the Console
Entering Test Mode..................................................................A-2
Demonstrating Ringing Frequencies.......................................A-6
Changing the Ringing Level............ ......... ...............................A-7
Demonstrating Default Ringing Patterns.................................A-9
Determining if a Data Adapter is Assigned........................... A-11
Displaying Your Console ROM Level...................................A-12
Testing the Liquid Crystal Display........................................A-13
Index
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List of Figures

Figure 1-1: SelecSet 500A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2: SelecSet 500A Liquid Crystal Display . . . . . . . . . . . 1-3
Figure 1-3: 500A fixed keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-4: Illustration of CAPs 1 through 4 . . . . . . . . . . . . . . . 1-16
Figure 1-5: 500A soft keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Figure 1-6: Soft key menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Figure 1-7: 500A programmable keys . . . . . . . . . . . . . . . . . . . . 1-20
Figure 2-1: Recording jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-84
Figure 2-2: Programmable key numbering. . . . . . . . . . . . . . . . . 2-94
Figure 2-3: Example of key labeling . . . . . . . . . . . . . . . . . . . . . 2-98
Figure A-1: Attendant console control panel . . . . . . . . . . . . . . . . A-2
Figure A-2: Console test display . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Figure A-3: Console test display. . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Figure A-4: Normal ringing level (volume) . . . . . . . . . . . . . . . . . A-7
Figure A-5: Ringing level changed to low . . . . . . . . . . . . . . . . . . A-7
Figure A-6: Default for station-to-station calls. . . . . . . . . . . . . . . A-9
Figure A-7: Displaying another ringing pattern . . . . . . . . . . . . . . A-9
Figure A-8: Displaying data adapter assignment . . . . . . . . . . . . A-11
Figure A-9: Displaying console ROM version . . . . . . . . . . . . . . A-12
Figure A-10: Display LCD test. . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
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IST OF FIGURES
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List of Tables

Table 1-1 SelecSet 500A Fixed Keys. . . . . . . . . . . . . . . . . . . . . . 1-14
Table 1-2 Suggested programmable keys. . . . . . . . . . . . . . . . . . . 1-21
Table 1-3 Optional programmable keys . . . . . . . . . . . . . . . . . . . . 1-23
Table 2-1 Call restriction levels . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Table 2-2 Summary of credit limit types . . . . . . . . . . . . . . . . . . . 2-13
Table 2-3 SelecSet 500A Programmable Keys . . . . . . . . . . . . . . . 2-92
Table A-1 Description of Key Labels and Functions . . . . . . . . . . . A-4
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IST OF TABLES
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x HCXTD840, Issue 1, July 2001
P
REFACE
REFACE
P
About this section
Purpose
About the features selected for your phone
When your phone system is part of a network
This preface includes a description of the purpose, contents and use of this document, along with an overview of how the document is organized.
The purpose of this guide is to describe SelecSet 500A™ attendant operations for both WelCOMM and COMMerce between WelCOMM and COMMerce terminology are noted.
Your SelecSet 500A may not be set up to perform all the operations described in this document. However, your system administrator has carefully selected the features assigned to your phone.
If your phone system is part of a privat e networ k (separate phone systems sharing resources through direct connections), attendant operations may differ slightly. Contact your system administrator and refer to the online
Networking Applicatio n Not es (H CXT D96 0)
information.
®
(business) systems. Differences
®
(hotel/motel)
for more
HCXTD840, Issue 1, July 2001 xi
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Intended audience
Organization
This guide is intended to provide the attendant or any other user of the SelecSet 500A wit h descriptions and guidelines regarding attendant features and functions that are available with this attendant console.
Chapters and topics included in this document are:
Section 1: About Your
SelecSet 50 0A
This section introduces the SelecSet 500A attendant console and provides basic information to help you understand how your telephone operates.
Basic Operations
Describes procedures fo r basic attendant operations.
Section 2: Additional
Operations
Describes operations that are performed less frequently than basic operations.
Programming Your SelecSet
Provides instructions on programming SelecSet keys.
The Quick Reference Sheet
Appendix A:Testing the
Console
Provides a quick reference for the most frequently performed attendant operations.
Provides instructions for testing the SelecSet display and lamps.
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1: A
BOUT YOUR SELECSET
500A
1A
BOUT YOUR SELECSET
About the SelecSet 500A
Alarm Key
all Appearance
eys (CAPs)
Handset
500A
The SelecSet 500A is a multifunction telephone that is used for call control operations and to serve other users in a facility. It is also called an attendant console. Your SelecSet 500A should look like the one shown in
Figure 1-1. Note that some of your keys may be labeled
differently.
RECEI VER
RINGER
ALARM
HLD 1
HLD 2
MW SFPK
CLME TONE
LOA BRKNLTA ANNO
NY CAMPLA DSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1
CAP2
CAP3
ABC DEF
231
JKL MNOGHI
564
TUV WXYPRS
89
7
OPER
0#
SWAP
*
HLD 3CAP 4 HLD4
RCL C ONV
INC ZPG /P
NIGHT
ICOMCHI CONF INF PARK
ZPG
TGNODETR START CNCL HOLD JOIN ANS CLME
LCD Display
Night Key
Fixed Keys
Dial Pad
Programmable
Keys
Figure 1-1: SelecSet 500A
HCXTD840, Issue 1, July 2001 1-1
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SelecSet keys The SelecSet 500A has 21 fixed keys, 24 programmable
keys, and an 8 x 40 display. Operations are perfo rmed using the display and the keys. Both are described in detail on the following pages.
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The Display

500A
THE D
ISPLAY
About the display
(Lin e 1) (Lin e 2) (Lin e 3) (Lin e 4) (Lin e 5) (Lin e 6) (Lin e 7) (Lin e 8)
The SelecSet 500A 8 line, 40 character display simplifies the placement and answering of calls, along with other attendant functions. See Figure 1-2 for an example of what you see when your console is idle.
04:20 P M Mon Jun 27 301
Calls Wait: 0 1 2 3 4 LI: L3:
MSG
Figure 1-2: SelecSet 500A Liquid Crystal Display
L2: L4:
CHARGE
FEATUR
HCXTD840, Issue 1, July 2001 1-3
ISPLAY S
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Display components
A line-by-line explanation of the display follows.
Line Function
1 Provides the time and date, your station
number, and the number of calls waiting. The calls waiting display registers incoming 3- or 4-digit trunk calls, internal calls, information (dial 0) calls and recalls (outside calls that are transferred to a station that does not answer and automatically return to your console). While users in your facility call you by dialing 0, you also have your own 3- or 4-digit station number.
2 through 5 Represent call appearances. Four call
appearances keys, or CAPs, labeled CAP, CAP2, CAP3 and CAP4 are provided. Each CAP can be used to represent a single call. CAPs are located above and to the left of the keypad. They are discussed in more detail under “Displaying Caller ID Information on page 1-7.
6 and 7 Display information about hold loops. Four
hold loops (HLD1-HLD4) are usually provided on your SelecSet. These hold loops are located above and to the right of the keypad. Hold loops are discussed in greater detail under “Displaying Caller ID
Information on page 1-7.
8 The soft key menu lets you retrieve
messages, view the charge for the last outgoing c all made from the console, and control certain station features. See “Soft
Keys on page 1-18 for more information.
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Display changes
The displays on your SelecSet 500 A change dep endin g on the operation being performed. For example, line 8 of the display can be used to show how a particular key is programmed. As various operations are described in the following sections, you see examples of the appropriate displays. This section illustrates the most commonly viewed displays.
When you dial an internal number
04:20 pm Mon Jun 27 301 Cal ls Wai t : 0 1*Dial 300 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
You see this display when you dial a number in your facility:
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ISPLAY S
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When you connect to an
You see this display when you are connected to that number:
.
internal number
04:20 pm Mon Jun 27 301 Cal ls Wai t : 0 1*Connect 300 MARTI N RYAN In Of f ice 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
When you answer an internal call
04:20 pm Mon Jun 27 301 Cal ls Wai t : 0 1*Inc Sta 300 MARTIN RYAN 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
Y ou see this display when you answer a call from someone within your facility:
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ISPLAYING CALLER
D

Displaying Caller ID Information

NFORMATION
ID I
About caller ID display
Depending on your phone system setup, your SelecSet may display caller ID information for incoming calls. This data may include the callers name and/or the caller’s number. Caller ID data displays between the first and second rings for new and waiting calls. If the caller has privacy set, your SelecSet displays privacy text.
Ringing call
05:56 pm Wed Sep 24 2002 Cal l s Wai t : 0 1 Inc Trnk 6300 DUNN CAROLYN 7704468820 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
The following display is shown for a ringing PRI call:
Answered call This displays when you answer an incoming PRI call:
05:56 pm Wed Sep 24 2002 Cal l s Wai t : 0 1* Inc Trnk 6300 DUNN CAROLYN 7704468820 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
HCXTD840, Issue 1, July 2001 1-7
ISPLAYING CALLER
D
NFORMATION S
ID I
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Receiving a call from a payphone
Receiving a call from a new number
Receiving a call from a business
If you receive a call from a pay phone or some type of public telephone, you see the word PAYPHONE on your display.
When you receive a call from a new telephone number, you may see the number displayed but not the name, because the name may not be registered in the central office where the call originated.
If you receive a call from a business whose PBX is not networked with your phone system, the business name and number is displayed, but not the caller’s name or extension number.
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ISPLAYING PROGRAMMABLE KEY
D

Displaying Programmable Key Information

Procedure To display autodial information:
1
Press <DSPL>.
2
Press the autodial key whose information you want displayed.
3
Press <START> or lift handset to return to the basic display.
HCXTD840, Issue 1, July 2001 1-9
ISPLAYING
D
AND LANGUAGE STATUS S
VIP
ELECSET
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Displaying VIP and Language Status

SER GUIDE
About VIP and language indicators
If your SelecSet 500A attendant console is used in a front desk operation or hotel/motel environment and a guest with VIP or foreig n language status calls you, yo u may see VIP and language indicators on your SelecSet display. Examples of displays showing VIP and language indicators follow.
If a guest has only VIP or language designated, that indicator is displayed in the same position as when the guest has both.
Ringing
You see this display for a ringing VIP language call:
VIP/language call
05:56 PM Wed Sep 24 11458 Cal l s Wai t : 0 1*Ringing 11852 Dunn Carolyn/ V FR TOS=1 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
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AND LANGUAGE STATUS
VIP
Answered VIP/language
You see this display when you answer a VIP/language call:
call
05:56 PM Wed Sep 24 11458 Cal l s Wai t : 0 1*Connect 11852 Dunn Carolyn/V FR TOS=1 2 3 4 L1: L2: L3: L4: MS G CHARGE F EA T UR
HCXTD840, Issue 1, July 2001 1-11
EYS S
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Keys

Key types Your SelecSet 500A is equipped with three types of keys.
These include:
15 fixed keys
6 soft keys
24 programmable keys
- Suggested programmable keys
- Optional programmable keys
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Fixed Keys

500A
IXED KEYS
F
About fixed keys
Fixed keys provide easy access to important, frequently used functions. Their location and purpose cannot be changed. In Figure 1-3, the fixed keys are enclosed by dotted lines. Figure 1-3 shows how each fixed key is labeled. Table 1-1 on page 1-14 provides a brief explanation of the function of each fixed key. Details on how and when to use these keys are provided later.
RECEIVER
RINGER
ALARM
HLD 2
HLD 3
MW SFPKCLME TONE
LTA
LOA BRKN
NY CAMPLA DSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1 HLD 1CAP 2
SWAP
CAP 3
CAP 4
PRS
4
7
*
ABC DEF
231
JKL MNOGHI
56
TUV WXY
89
OPER
0#
HLD 4
RCL
INC ZPG/P
NIGHT
ICOMCHI CONF INF PARK
ZPG
TGNODETR START CNCL HOLD JOIN ANS CLME
ANNO
CONV
Figure 1-3: 500A fixed keys
HCXTD840, Issue 1, July 2001 1-13
IXED KEYS S
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Table 1-1 SelecSet 500A Fixed Keys
Key Name Function/operation
<ALARM> The major/minor alarm lights steadily when a system
malfunction is detected. The alarm remains lit until the
problem is corrected. <NIGHT> Press <NIGHT> to place the system in night mode (CAP1-CAP4) Call appearances are virtual lines that are used to receive/
place/hold calls while call control operations are performed.
CAPs can represent up to four calls, with each CAP
representing one call. <HLD1>-<HLD4> Hold loops are used to place up to four calls on hold, with
each held call represented by a display. (Each hold loop can
be used to place a single call on hold). <DSPL> Press <DSPL> to display functions of programmed keys <CONF> Press <CONF> to establish a conference call. Press
<JOIN>, dial a station number or outside number and press
<CONF> to establish a three-party conference. Press
<CONF>, dial a number and press <CONF> again to
establish a multiparty conference of up to six parties. <SWAP> Press <SWAP> to alternate between two sides of a split call. <START> Press <START> to originate calls or perform other call
processing functions (like picking up the receiver on other
phones). Gives or cancels dial tone. <CNCL> Press <CNCL> during call transfer if you misdial a number .
Pressing this key disconnects the last party added to a
conference. <HOLD> Press <HOLD> to place an active call on hold. <JOIN> Press <JOIN> to transfer a call and return to the idle state. <ANS> Press <ANS> to answer all calls that ring at the attendant
position.
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Table 1-1 SelecSet 500A Fixed Keys (continued)
Key Name Function/operation
<INC> Distinguishes incoming calls from outside the facility.
When an outside call comes to the console, the <INC> key
and the <ANS> key both ring. Press either key to answer. <INF> Distinguishes calls from inside the facility. When an inside
call comes to your console, the <INF> key and the <ANS>
key both ring. Press either key to answer. <RCL> The <RCL> key distinguishes recalls (returned calls) from
other calls. When a recall comes to your phone, both the
<RCL> key and the <ANS> key ring. Press either key to
answer.
Keys used to answer specific calls
These keys are used to answer specific types of calls:
Incoming
Information
Recall
When calls ring at these keys, the associated lamp flashes.
HCXTD840, Issue 1, July 2001 1-15
BOUT CALL APPEARANCE KEYS
A
(CAPS)
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About Call Appearance Keys (CAPs)

CAP keys Call appearance keys, labeled 1, 2, 3, and 4, are located
below the display and soft key menu and above and to the left of the key pad.
Figure 1-4: Illustration of CAPs 1 through 4
Fixed keys These keys are fixed because their location and purpose do
not change. However, they have different functions than the other fixed keys. Together these keys simulate having four lines to your phone. While you actually have on ly one line, you can use CAPs 1, 2, 3, and 4 for multiple calls.
When you perform call handling functions (answering, placing a call, etc.), the lowest-numbered CAP available is automatically selected to represent the call. To answer the call, press the flashing CAP.
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500AABOUT CALL APPEARANCE KEYS
(CAPS)
Call appearance key lamps
CAP availability
Calls that ring at CAPs
The lamps above the CAPs show the status of each CAP:
This lamp status... Indicates that...
Dark lamp the CAP is idle Winking CAP a call is on h old Flashing lamp a ringing call Steadily lit CAP an active call
At least two CAPs must be available before a call can be answered: one to answer calls and another to place calls.
The following calls ring at a CAP (rather than at one of the answer keys):
Call type Description
Automatic callback Rings with a fast ringing pattern Outgoing trunk
Rings with a fast ringing pattern
queuing Calls to your
directory number
Any call to a station number assigned to the 500A that usually consists of three or four digits
Priority calls to the attendant
Ring at the highest numbered CAP available.
HCXTD840, Issue 1, July 2001 1-17
OFT KEYS S
S

Soft Keys

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About soft keys
Six blank soft keys are located just under the display. In
Figure 1-5 the soft keys are enclosed by dotted lines.
ALARM
HLD 2
HLD 3
HLD 4
RCL
INC ZPG/P
7
*
HLD 1
ABC DEF
231
JKL MNOGHI
564
TUV WXY
89
OPER
0#
MW SFPK
CLME TONE
LOA BRKNLTA
NY CAMPLA DSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1
SWAP
CAP 2
CAP 3
CAP 4
PRS
Figure 1-5: 500A soft keys
RECEIVER
RINGER
NIGHT
ANNO
CONV
ICOMCHI CONF INF PARK
ZPG
TGNODETR START CNCL HOLD JOIN ANS CLME
Purpose Soft keys perform various functions, depending on how
your phone is used.
Labels Labels are affixed to the bottom of the display to identify
active soft keys. In Figure 1-6, the bottom line of the SelecSet 500A phone shows the soft key menu.
1-18 HCXTD840, Issue 1, July 2001
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Soft key menu See Figure 1-6 for an example of the soft key menu.
HAPTER
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BOUT YOUR SELECSET
500A
OFT KEYS
S
04:20 PM M on Jun 27 301
1 2 3 4 L1: L3:
MSG
Components of soft key menu
Ca lls Wait: 0
L2: L4:
CHARGE
Figure 1-6: Soft key menu
The soft key menu consists of three basic keys:
Press this key... To do this...
MSG retrieve or delete three types of
messages including callmes
CHARGE view the duration and cost of your
last outgoing call
FEATUR display features that you can control
for stations in your facility. These features include:
coverage
wakeup/reminders
do-not-disturb
call restrictions
credit limit
FEATUR
HCXTD840, Issue 1, July 2001 1-19
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