Table A-1Description of Key Labels and Functions . . . . . . . . . . . A-4
HCXTD840, Issue 1, July 2001ix
L
IST OF TABLES
S
ELECSET
500A U
SER GUIDE
xHCXTD840, Issue 1, July 2001
P
REFACE
REFACE
P
About this
section
Purpose
About the
features
selected for
your phone
When your
phone system
is part of a
network
This preface includes a description of the purpose,
contents and use of this document, along with an overview
of how the document is organized.
The purpose of this guide is to describe SelecSet 500A™
attendant operations for both WelCOMM
and COMMerce
between WelCOMM and COMMerce terminology are
noted.
Your SelecSet 500A may not be set up to perform all the
operations described in this document. However, your
system administrator has carefully selected the features
assigned to your phone.
If your phone system is part of a privat e networ k (separate
phone systems sharing resources through direct
connections), attendant operations may differ slightly.
Contact your system administrator and refer to the online
Networking Applicatio n Not es (H CXT D96 0)
information.
®
(business) systems. Differences
®
(hotel/motel)
for more
HCXTD840, Issue 1, July 2001xi
S
ELECSET
500A U
SER GUIDE
Intended
audience
Organization
This guide is intended to provide the attendant or any
other user of the SelecSet 500A wit h descriptions and
guidelines regarding attendant features and functions that
are available with this attendant console.
Chapters and topics included in this document are:
Section 1:About Your
SelecSet 50 0A
This section introduces
the SelecSet 500A
attendant console and
provides basic
information to help you
understand how your
telephone operates.
Basic Operations
Describes procedures fo r
basic attendant
operations.
Section 2:Additional
Operations
Describes operations that
are performed less
frequently than basic
operations.
Programming
Your SelecSet
Provides instructions on
programming SelecSet
keys.
The Quick
Reference Sheet
Appendix A:Testing the
Console
Provides a quick reference
for the most frequently
performed attendant
operations.
Provides instructions for
testing the SelecSet display
and lamps.
xiiHCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500A
1A
BOUT YOUR SELECSET
About the
SelecSet 500A
Alarm
Key
all Appearance
eys (CAPs)
Handset
500A
The SelecSet 500A is a multifunction telephone that is
used for call control operations and to serve other users in
a facility. It is also called an attendant console. Your
SelecSet 500A should look like the one shown in
Figure 1-1. Note that some of your keys may be labeled
differently.
RECEI VER
RINGER
ALARM
HLD 1
HLD 2
MWSFPK
CLMETONE
LOABRKNLTAANNO
NYCAMPLADSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1
CAP2
CAP3
ABC DEF
231
JKL MNOGHI
564
TUV WXYPRS
89
7
OPER
0#
SWAP
*
HLD 3CAP 4HLD4
RCLC ONV
INCZPG /P
NIGHT
ICOMCHICONFINFPARK
ZPG
TGNODETRSTARTCNCLHOLDJOINANSCLME
LCD
Display
Night
Key
Fixed
Keys
Dial
Pad
Programmable
Keys
Figure 1-1: SelecSet 500A
HCXTD840, Issue 1, July 20011-1
S
ELECSET
500A U
SER GUIDE
SelecSet keysThe SelecSet 500A has 21 fixed keys, 24 programmable
keys, and an 8 x 40 display. Operations are perfo rmed
using the display and the keys. Both are described in detail
on the following pages.
1-2HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
The Display
500A
THE D
ISPLAY
About the
display
(Lin e 1)
(Lin e 2)
(Lin e 3)
(Lin e 4)
(Lin e 5)
(Lin e 6)
(Lin e 7)
(Lin e 8)
The SelecSet 500A 8 line, 40 character display simplifies
the placement and answering of calls, along with other
attendant functions. See Figure 1-2 for an example of what
you see when your console is idle.
04:20 P M Mon Jun 27 301
Calls Wait: 0
1
2
3
4
LI:
L3:
MSG
Figure 1-2: SelecSet 500A Liquid Crystal Display
L2:
L4:
CHARGE
FEATUR
HCXTD840, Issue 1, July 20011-3
ISPLAYS
THE D
ELECSET
500A U
SER GUIDE
Display
components
A line-by-line explanation of the display follows.
LineFunction
1Provides the time and date, your station
number, and the number of calls waiting.
The calls waiting display registers incoming
3- or 4-digit trunk calls, internal calls,
information (dial 0) calls and recalls
(outside calls that are transferred to a station
that does not answer and automatically
return to your console). While users in your
facility call you by dialing 0, you also have
your own 3- or 4-digit station number.
2 through 5 Represent call appearances. Four call
appearances keys, or CAPs, labeled CAP,
CAP2, CAP3 and CAP4 are provided. Each
CAP can be used to represent a single call.
CAPs are located above and to the left of the
keypad. They are discussed in more detail
under “Displaying Caller ID Information”
on page 1-7.
6 and 7Display information about hold loops. Four
hold loops (HLD1-HLD4) are usually
provided on your SelecSet. These hold
loops are located above and to the right of
the keypad. Hold loops are discussed in
greater detail under “Displaying Caller ID
Information” on page 1-7.
8The soft key menu lets you retrieve
messages, view the charge for the last
outgoing c all made from the console, and
control certain station features. See “Soft
Keys” on page 1-18 for more information.
1-4HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500A
THE D
ISPLAY
Display
changes
The displays on your SelecSet 500 A change dep endin g on
the operation being performed. For example, line 8 of the
display can be used to show how a particular key is
programmed. As various operations are described in the
following sections, you see examples of the appropriate
displays. This section illustrates the most commonly
viewed displays.
When you dial
an internal
number
04:20 pm Mon Jun 27 301 Cal ls Wai t :0
1*Dial 300
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
You see this display when you dial a number in your
facility:
HCXTD840, Issue 1, July 20011-5
ISPLAYS
THE D
ELECSET
500A U
SER GUIDE
When you
connect to an
You see this display when you are connected to that
number:
.
internal
number
04:20 pm Mon Jun 27 301 Cal ls Wai t :0
1*Connect 300 MARTI N RYAN In Of f ice
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
When you
answer an
internal call
04:20 pm Mon Jun 27 301 Cal ls Wai t :0
1*Inc Sta 300 MARTIN RYAN
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
Y ou see this display when you answer a call from someone
within your facility:
1-6HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500A
ISPLAYING CALLER
D
Displaying Caller ID Information
NFORMATION
ID I
About caller
ID display
Depending on your phone system setup, your SelecSet
may display caller ID information for incoming calls. This
data may include the caller’s name and/or the caller’s
number. Caller ID data displays between the first and
second rings for new and waiting calls. If the caller has
privacy set, your SelecSet displays privacy text.
Ringing call
05:56 pm Wed Sep 24 2002Cal l s Wai t :0
1 Inc Trnk 6300DUNN CAROLYN 7704468820
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
The following display is shown for a ringing PRI call:
Answered callThis displays when you answer an incoming PRI call:
05:56 pm Wed Sep 24 2002Cal l s Wai t :0
1* Inc Trnk 6300DUNN CAROLYN 7704468820
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
HCXTD840, Issue 1, July 20011-7
ISPLAYING CALLER
D
NFORMATIONS
ID I
ELECSET
500A U
SER GUIDE
Receiving a
call from a
payphone
Receiving a
call from a new
number
Receiving a
call from a
business
If you receive a call from a pay phone or some type of
public telephone, you see the word PAYPHONE on your
display.
When you receive a call from a new telephone number,
you may see the number displayed but not the name,
because the name may not be registered in the central
office where the call originated.
If you receive a call from a business whose PBX is not
networked with your phone system, the business name and
number is displayed, but not the caller’s name or extension
number.
1-8HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500A
ISPLAYING PROGRAMMABLE KEY
D
Displaying Programmable Key Information
ProcedureTo display autodial information:
1
Press <DSPL>.
2
Press the autodial key whose information you want
displayed.
3
Press <START> or lift handset to return to the basic
display.
HCXTD840, Issue 1, July 20011-9
ISPLAYING
D
AND LANGUAGE STATUSS
VIP
ELECSET
500A U
Displaying VIP and Language Status
SER GUIDE
About VIP and
language
indicators
If your SelecSet 500A attendant console is used in a front
desk operation or hotel/motel environment and a guest
with VIP or foreig n language status calls you, yo u may see
VIP and language indicators on your SelecSet display.
Examples of displays showing VIP and language
indicators follow.
If a guest has only VIP or language designated, that
indicator is displayed in the same position as when the
guest has both.
Ringing
You see this display for a ringing VIP language call:
VIP/language
call
05:56 PM Wed Sep 24 11458 Cal l s Wai t :0
1*Ringing11852 Dunn Carolyn/ V FR TOS=1
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
1-10HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500ADISPLAYING
AND LANGUAGE STATUS
VIP
Answered
VIP/language
You see this display when you answer a VIP/language
call:
call
05:56 PM Wed Sep 24 11458 Cal l s Wai t :0
1*Connect11852 Dunn Carolyn/V FR TOS=1
2
3
4
L1:L2:
L3:L4:
MS GCHARGEF EA T UR
HCXTD840, Issue 1, July 20011-11
EYSS
K
ELECSET
500A U
SER GUIDE
Keys
Key typesYour SelecSet 500A is equipped with three types of keys.
These include:
• 15 fixed keys
• 6 soft keys
• 24 programmable keys
- Suggested programmable keys
- Optional programmable keys
1-12HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
Fixed Keys
500A
IXED KEYS
F
About fixed
keys
Fixed keys provide easy access to important, frequently
used functions. Their location and purpose cannot be
changed. In Figure 1-3, the fixed keys are enclosed by
dotted lines. Figure 1-3 shows how each fixed key is
labeled. Table 1-1 on page 1-14 provides a brief
explanation of the function of each fixed key. Details on
how and when to use these keys are provided later.
RECEIVER
RINGER
ALARM
HLD 2
HLD 3
MWSFPKCLMETONE
LTA
LOABRKN
NYCAMPLADSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1HLD 1CAP 2
SWAP
CAP 3
CAP 4
PRS
4
7
*
ABC DEF
231
JKL MNOGHI
56
TUV WXY
89
OPER
0#
HLD 4
RCL
INCZPG/P
NIGHT
ICOMCHICONFINFPARK
ZPG
TGNODETRSTARTCNCLHOLDJOINANSCLME
ANNO
CONV
Figure 1-3: 500A fixed keys
HCXTD840, Issue 1, July 20011-13
IXED KEYSS
F
ELECSET
500A U
SER GUIDE
Table 1-1 SelecSet 500A Fixed Keys
Key NameFunction/operation
<ALARM>The major/minor alarm lights steadily when a system
malfunction is detected. The alarm remains lit until the
problem is corrected.
<NIGHT>Press <NIGHT> to place the system in night mode
(CAP1-CAP4)Call appearances are virtual lines that are used to receive/
place/hold calls while call control operations are performed.
CAPs can represent up to four calls, with each CAP
representing one call.
<HLD1>-<HLD4> Hold loops are used to place up to four calls on hold, with
each held call represented by a display. (Each hold loop can
be used to place a single call on hold).
<DSPL>Press <DSPL> to display functions of programmed keys
<CONF>Press <CONF> to establish a conference call. Press
<JOIN>, dial a station number or outside number and press
<CONF> to establish a three-party conference. Press
<CONF>, dial a number and press <CONF> again to
establish a multiparty conference of up to six parties.
<SWAP>Press <SWAP> to alternate between two sides of a split call.
<START>Press <START> to originate calls or perform other call
processing functions (like picking up the receiver on other
phones). Gives or cancels dial tone.
<CNCL>Press <CNCL> during call transfer if you misdial a number .
Pressing this key disconnects the last party added to a
conference.
<HOLD>Press <HOLD> to place an active call on hold.
<JOIN>Press <JOIN> to transfer a call and return to the idle state.
<ANS>Press <ANS> to answer all calls that ring at the attendant
position.
1-14HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500A
IXED KEYS
F
Table 1-1 SelecSet 500A Fixed Keys (continued)
Key NameFunction/operation
<INC>Distinguishes incoming calls from outside the facility.
When an outside call comes to the console, the <INC> key
and the <ANS> key both ring. Press either key to answer.
<INF>Distinguishes calls from inside the facility. When an inside
call comes to your console, the <INF> key and the <ANS>
key both ring. Press either key to answer.
<RCL>The <RCL> key distinguishes recalls (returned calls) from
other calls. When a recall comes to your phone, both the
<RCL> key and the <ANS> key ring. Press either key to
answer.
Keys used to
answer specific
calls
These keys are used to answer specific types of calls:
• Incoming
• Information
• Recall
When calls ring at these keys, the associated lamp flashes.
HCXTD840, Issue 1, July 20011-15
BOUT CALL APPEARANCE KEYS
A
(CAPS)
S
ELECSET
500A U
SER GUIDE
About Call Appearance Keys (CAPs)
CAP keysCall appearance keys, labeled 1, 2, 3, and 4, are located
below the display and soft key menu and above and to the
left of the key pad.
Figure 1-4: Illustration of CAPs 1 through 4
Fixed keysThese keys are fixed because their location and purpose do
not change. However, they have different functions than
the other fixed keys. Together these keys simulate having
four lines to your phone. While you actually have on ly one
line, you can use CAPs 1, 2, 3, and 4 for multiple calls.
When you perform call handling functions (answering,
placing a call, etc.), the lowest-numbered CAP available is
automatically selected to represent the call. To answer the
call, press the flashing CAP.
1-16HCXTD840, Issue 1, July 2001
C
HAPTER
1: A
BOUT YOUR SELECSET
500AABOUT CALL APPEARANCE KEYS
(CAPS)
Call
appearance
key lamps
CAP
availability
Calls that ring
at CAPs
The lamps above the CAPs show the status of each CAP:
This lamp status...Indicates that...
Dark lampthe CAP is idle
Winking CAPa call is on h old
Flashing lampa ringing call
Steadily lit CAPan active call
At least two CAPs must be available before a call can be
answered: one to answer calls and another to place calls.
The following calls ring at a CAP (rather than at one of the
answer keys):
Call typeDescription
Automatic callbackRings with a fast ringing pattern
Outgoing trunk
Rings with a fast ringing pattern
queuing
Calls to your
directory number
Any call to a station number
assigned to the 500A that usually
consists of three or four digits
Priority calls to the
attendant
Ring at the highest numbered
CAP available.
HCXTD840, Issue 1, July 20011-17
OFT KEYSS
S
Soft Keys
ELECSET
500A U
SER GUIDE
About soft
keys
Six blank soft keys are located just under the display. In
Figure 1-5 the soft keys are enclosed by dotted lines.
ALARM
HLD 2
HLD 3
HLD 4
RCL
INCZPG/P
7
*
HLD 1
ABC DEF
231
JKL MNOGHI
564
TUV WXY
89
OPER
0#
MWSFPK
CLMETONE
LOABRKNLTA
NYCAMPLADSPL
DALLAS
ATL
SEATL
BOSTON
CAP 1
SWAP
CAP 2
CAP 3
CAP 4
PRS
Figure 1-5: 500A soft keys
RECEIVER
RINGER
NIGHT
ANNO
CONV
ICOMCHICONFINFPARK
ZPG
TGNODETRSTARTCNCLHOLDJOINANSCLME
PurposeSoft keys perform various functions, depending on how
your phone is used.
LabelsLabels are affixed to the bottom of the display to identify
active soft keys. In Figure 1-6, the bottom line of the
SelecSet 500A phone shows the soft key menu.
1-18HCXTD840, Issue 1, July 2001
C
Soft key menuSee Figure 1-6 for an example of the soft key menu.
HAPTER
1: A
BOUT YOUR SELECSET
500A
OFT KEYS
S
04:20 PM M on Jun 27 301
1
2
3
4
L1:
L3:
MSG
Components of
soft key menu
Ca lls Wait: 0
L2:
L4:
CHARGE
Figure 1-6: Soft key menu
The soft key menu consists of three basic keys:
Press this key...To do this...
MSG retrieve or delete three types of
messages including callmes
CHARGEview the duration and cost of your
last outgoing call
FEATURdisplay features that you can control
for stations in your facility. These
features include:
• coverage
• wakeup/reminders
• do-not-disturb
• call restrictions
• credit limit
FEATUR
HCXTD840, Issue 1, July 20011-19
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