Hitachi DDS 62, DDS 50 User's Guide

Quick Reference

Guide

No part of this document may be reproduced without the expressed permission of Hitachi Koki Imaging Solutions, Inc.

The material in this document is for informational purposes and is subject to change without notice. Hitachi Koki Imaging Solutions, Inc., assumes no responsibility for error s or om issi ons i n this document . No lia bilit y is assu med for any damages resulting from the use of the information it contains.

TRADEMARK

Hitachi Koki Imaging Solutions, Inc., Digital Document Server, DDS, DDS 50, DDS 62, DDS 50/62, Sca nCenter, a nd thei r asso ciate d logo marks , are trademar ks o f Hitachi Koki Imaging Solutions, Inc. Hitachi and the Hitachi logo are trademarks of Hitachi, Ltd. All rights reserved.

EFI, the EFI logo, Fiery, and the Fiery lo go are tradem arks re gistere d in the U.S. Patent and Trademark Office. NetWise is a tradem ar k o f El ec troni c s for I mag ing , Inc.

Adobe, the Adobe logo, Adobe Illustra tor, PostScript, Adobe P hotoshop, Adobe Separator, and Adobe PageMaker are trademarks of Adobe Systems Incorporated, registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk, LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered tradema rks of Micro soft in the U.S. a nd oth er coun tries. Quar kXPre ss is a registered trademark of Quark, Inc.

All other trademarks are the property of their owners.

NOTICE TO USER

In an effort to meet the demands of a rapidly changing technology, the manufacturer is contin ually developing new feat ures and functions to meet yo ur changing printing or printer needs. As a result, this manual may not exactly reflect future changes made to the product. Please be sure to consult all manual updates or addenda when using this product’s documentation.

Table of Contents

Overview

Printer Components..................................................... ......... ......... ..................1-2

External View of the Printer...........................................................................1-4

Internal View of the Printer ............................................................................1-5

Using the Operator Control Panel

The Operator Control Panel............................................................................2-2

Restarting and Shutting Down the DDS 50/62...............................................2-6

Paper Handling

Loading Paper in Tray 1..................................................................................3-2

Loading Paper in Tray 2..................................................................................3-4

Loading Paper in Tray 3..................................................................................3-6

Loading Paper in the HCF ..............................................................................3-10

Loading Paper in the MBT..............................................................................3-13

Using the Finisher...........................................................................................3-14

Staple Positions...............................................................................................3-15

Hole Punch......................................................................................................3-17

Maintenance

Replacing the Staple Cartridge .......................................................................4-2

Replacing the Toner Bottle.............................................................................4-5

Clearing Paper Jams

From the Printer..............................................................................................5-2

From the Duplex Unit.....................................................................................5-7

From the Intelligent Multi Bypass Tray..........................................................5-11

From the Finisher............................................................................................5-13

Table of Contents i

Messages

OCP Messages ................................................................................................6-2

Controller Messages........................................................................................6-10

Troubleshooting

Basic Troubleshooting Tips............................................................................7-2

General Printing Problems..............................................................................7-3

Problems with Print Quality............................................................................7-7

Duplex Printing Problems...............................................................................7-7

Problems with Fiery Downloader................................................................... 7-8

Problems with Fiery Webtools........................................................................7-9

ii Table of Contents

This chapter describes:

• Printer Features

• External View of the Printer

• Internal View of the Printer

• Printer Accessories

Overview

Overview 1-1

Printer Components

Printer shown with Finisher and High Capacity Feeder

Finisher

1 Finisher Door

2 Elevator Tray Receives finished docu m ent sets.

3 Processor Tray

4 Top Tray Receives finished docu m ent sets.

Lock Release

Lever

High Capacity Feeder (HCF)

Lock Release

Lever Paper Plate

Descent Key

8 Cassette Door Open to add paper or clear a misfeed.

Open to replace the staple cartridge. Open to clear a paper misfeed.

Open to load documents f or ma nual stapling or to clear a paper misfeed.

Grasp and press here to sli de the finisher away from the pr i nt er to clear a misfeed or oth er service job.

Use to unlock the cassette from the printer for clearing a misfed sheet of paper or othe r se rvice job.

Press to lower the paper plate.

Overview 1-2

Overview

Printer shown with Optional Output Trays

1 Printer High speed, networked, black and white printer.

Operator Control

Panel

3 Tray 1

4 Tray 2

5 Tray 3 Holds up to 2,500 sheet s of paper. 6 Output Tray Face-up tray. 7 Output Tray Face-down tray.

Allows you to access all basic and special functions.

Holds up to 500 sheets of pap er. Service adjustable to accommodate paper of different sizes.

Holds up to 500 sheets of paper. User adjustable to accommodate paper of different sizes.

Overview 1-3

External View of the Printer

6 7

1 Exit Tray Extender Slide this extender out wh en using large-size paper (STD 50 only). 2 Exit Tray (Optional) Holds copies fed from the printer (STD 50 only).

Open to clear a paper misfeed.

3Front Door

4 Upper Front Door Open to replenish the toner bott le .

5 Control Panel

6 Power Switch Use to turn the printer ON and OFF.

Intelligent Multi

Bypass Tray (MBT)

8 Extender Slide this extender out when using large-size pap er.

9 Tray 1

10 Tray 2

11 Tray 3

Paper Descent Key

Paper Drawer Handle

Closing the front door after a misf eed has been cleared will turn the misfeed warning me s sage on the control panel O FF.

Use to control and mon i to r t he printer’s statu s. S ee t he

Control Panel

Use for manual feeding of pape r i nt o t he pr i nt er. Holds up to 50 sheets of paper (20 sheet s of heavy stock).

Holds up to 500 sheets of pap er. Service adjustable to accommodate paper of different sizes. U.S. model opens with a pa per descent key (see item 12). European model opens w ith a handle (see item 12).

Holds up to 500 sheets of paper. User adjustable to accommodate paper of different sizes. U.S. model opens with a pa per descent key (see item 12). European model opens w ith a handle (see item 12.).

Holds up to 2,500 sheets of Let t er or A4 paper (see item 12). U.S. and European mode l s open with a paper descent key (see item 12).

Press before sliding the drawer out of the prin te r ( U .S model). Pull on the handle to open (European model).

section.

Operator

Overview 1-4

Internal View of the Printer

1 2

Overview

1 Toner Bottle

2 Toner Bottle Holder Swing open to replace the toner bottle.

Misfeed Removal

Guide M5 Misfeed Removal

Lever M4 Misfeed Removal

Knob M3

6 Duplex Unit D2 Slide out to clear a sheet of pap er misfed in the duplex unit.

Misfeed Removal

Knob D1 Misfeed Removal

Knob M1

Contains toner. Replace it with a new one when the warning message appears .

Use to clear a misfed sheet of paper.

Press down to pull out the M5 unit.

Use to clear a misfed sheet of paper.

Turn to clear a sheet of misfed pape r.

3 4

5 6

Overview 1-5

Overview 1-6

Using the Operator Control Panel

This chapter describes:

• The DDS 50/62 Control Panel

• Starting and Shutting Down the DDS 50/62

Using the OCP

Using the OCP 2-1

The Operator Control Panel

Activity

(LCD)

Light

Line Selection

Liquid Crystal Display

Buttons

Up/Down

Menu Button

Buttons

The DDS 50/62 Operator Control Panel (OCP) allows you to access all basic functions, access special functions, view status and information about jobs printed, print special pages, view error message s, run diagno stics, and co nfigure Set up options.

Activity Light

The Activity Light indicates the current DDS 50/62 activity.

Color Activity

Solid Red An error has occurred causing the DDS 50/62 to be disabled.

Flashing Red

Solid Green The DDS 50/62 is idle.

Flashing Green

No Light The DDS 50/62 is off or starting up.

2-2 Using the OCP

There is an error causing printing to be disabled, but the DDS 50/62 is capable of processing. The finisher may be busy.

The DDS 50/62 is processing or printing a job, or communicating with a remote computer.

Buttons

The following table describes the Operator Control Panel buttons.

Buttons Use

There are four line selection buttons on the right side of the

Line Selection Buttons

Up and Down Buttons

Menu Button

Operator Control Panel. Use these buttons to select the command displayed on the corresponding line of the LCD. When a button is active, a special character (>) appears in the LCD next to the button.

Use these buttons to scroll to different screens in multi-screen lists, to select Setup options from a list of available options, and to scroll alphanumeric characters.

Press this button to view other screens. Under normal operation, the Operator Control Panel displays the Info, RIP, or Print St atus screen with information about the status of the DDS 50/62. I f you press the Menu button, the Functions menu is displayed and you can perform additional operations. If a job is processing or printing, press the Menu button to cycle among the active screens.

LCD

The LCD provides information about the status of the DDS 50/62, displays menu information, and enables you to view and edit information in the Setup menus.

Using the OCP

The last line of the LCD indicates which screen you are looking at and highlights one of the status icons to ind icate what the DDS 50/62 is doi ng. Only the icon s for the screens that are current ly availa ble appea r. The Menu but ton cycle s among the active screens.

Using the OCP 2-3

The following table describes the LCD screens.

Screen Description

Alert Status

Print Status

RIP Status

Info Status

Functions

Network

If there is a problem with processing a job or printing functions, an error message appears on the Operator Control Panel. For information on error messages, see the

When the DDS 50/62 is printing a job, the Print Status screen appears. The Print Status screen displays:

Cancel Job - Press the top line selection button to cancel the job currently printing.

User Name - The name of the user who sent the job currently processing.

Pages/Total - The number of copies of the current job printed and the total number of copies of the job requested.

When the DDS 50/62 is processing a job, the RIP Status screen appears. This screen displays the following:

Cancel Job - Press the top line selection button to cancel the job currently printing. The DDS 50/62 cancels the job before printing begins.

Document Name - The name of the document currently printing. User Name - The name of the user who sent the job currently

printing.

Kilobytes - The size (in kilobytes) of the job processed so far. NOTE: This number is always displayed in kilobytes, even if

the amount goes over 1000KB; for example 10MB is displayed as 10000KB.

When the DDS 50/62 is not processing or printing a job, it displays information about the current server and software. It displays the following information:

Server name - The DDS 50/62 name. Status - The current status of the DDS 50/62. The DDS 50/62

status can be: Idle, Initializing, Busy, Processing, or Printing. Megabytes - The space (in megabytes) available on the

DDS 50/62 hard disk, for example, 756MB. Version - The system software version running on the

DDS 50/62. You can press the Menu button to display the Functions menu.

Use the up and down buttons to scroll through the list. Press the Line Selection button to the right of a command to select that command.

The network icon appears at the bottom left of any of the other screens when a job is being sent to the DDS 50/62, either over the network or through the parallel port. The network icon also appears, together with a flashing green activity light, when a remote utility is running.

Messages

section.

2-4 Using the OCP

Functions Menu

The Functions menu allows you to choose the following commands:

Command Description

Prints special pages from the DDS 50/62. You can print the following pages from the submenu that appears:

Print Pages

Run Diagnostics

Reboot Server

PS Test Page - Enables you to confirm that the PostScript interface is functioning properly. The PS Test Page provides sample images, illustrations, point size examples, and grayscale samples. The following information is also listed: server name, software version, and date and time printed.

Configuration - Prints the Configuration page, which gives the current server and device configuration. This page lists general information about the hardware and software configuration of the DDS 50/62, the current options for all Setup settings, information about the current calibration, and the Ethernet and Token Ring addresses of the DDS 50/62.

Job Log - Prints a log of the last 55 jobs. For information on the fields in the Job Log and on printing it in other forms, see the

User’s Manual.

PS Font List - A list of all PostScript fonts resident on the DDS 50/62 hard disk.

PCL Font List - A list of all PCL fonts resident on the DDS 50/62 hard disk.

This function is provided for service representatives only. Contact your authorized service/support technician for information about running diagnostics.

Shut down all DDS 50/62 activity in the correct manner and then restart.

Using the OCP

Using the OCP 2-5

Restarting and Shutting Down the DDS 50/62

Generally, you can leave the DDS 50/62 running all the time. This section describes how to shut down and restart the DDS 50/62 when necessary.

Restarting t he DDS 50/62

You should use the following procedure to restart the DDS 50/62 rather than using the power switch.

To restart the DDS 50/62:

1. Make sure that the DDS 50/62 is not receiving, processing, or printing a job.

The statu s message on the LCD should read Idle.

NOTE:

If a job from the Print queue is processing, it will continue processing and print after DDS 50/62 is restarted; if a job sent to the Direct connection is processing, it will not finish processing or printing.

2. Press the Menu button to display the Functions menu.

3. Press the Line Selection button to choose Reboot Server.

2-6 Using the OCP

Shutting Down the DDS 50/62

You may need to shut down the DDS 50/62 for service. Fonts that have been downloaded, print jobs in the Hold and Printed queues, and jobs that have been processed but not printed are not deleted.

To shut down the DDS 50/62:

1. Make sure that the DDS 50/62 is not receiving, processing, or printing a job.

The status message on the LCD should read Idl e. If a job has jus t finished processing or printing , wait at le ast five secon ds after t he status message switches to Idle before proceeding to step 2.

NOTE:

2. Power off the DDS 50/62 by moving t he powe r swit ch to th e Of f position.

Using the OCP

Using the OCP 2-7

2-8 Using the OCP

This chapter describes:

• Loading Paper in Tray 1

• Loading Paper in Tray 2

• Loading Paper in Tray 3

• Loading Paper in the HCF

• Loading Paper in the MBT

• Using the Finisher

Paper Handling

Paper Handling 3-1

Loading Paper in Tray 1

Tray 1 holds 500 sheets of either Letter, Legal, Ledger, A5, B5, A4, B4, or A3. The paper size is set at t he f act or y and c an be a dju st ed by a Service Representative to support other paper sizes.

To load paper in tray 1:

NOTE:

If the printer is in ene rgy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Control Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key (US Models) or pull the handle (European Models) and then slide out the tray.

2. Load the paper stack into the tray so that the front side (the side

3-2 Paper Handling

to be printed on) faces down.

3. Slide the tray back in, and press the paper descent key.

NOTE:

The paper should be loaded no higher than the Max. Level Indicator. The Max. Level Indicator label is located in the tray.

Max.

Paper Handling

1145O555KA

Paper Handling 3-3

Loading Paper in Tray 2

Tray 2 holds 500 sheets of pape r and is use r adj ust abl e to sup port all paper sizes.

To load paper in tray 2:

NOTE:

If the printer is in ene rgy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Control Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key and then slide out the tray.

2. Slide the Edge Guides in the direction of the arrow to fit the

3-4 Paper Handling

paper size.

3. Load the paper stack into the tray with the front side facing down.

NOTE: The paper should be loade d no higher t han the Max. Leve l Indicator. The Max. Level Indicator label is loca ted in th e tray .

Max.

1145O555KA

Paper Handling

Paper Handling 3-5

Loading Paper in Tray 3

Tray 3 holds 1500 sheets of Letter or A4 size paper. To load paper in tray 3:

NOTE:

If the printer is in ene rgy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Control Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key and then slide out the tray.

2. Load the paper stack into the right half o f the tray, front side face down. Press the leading edge of the paper stack tightly up against the right side of the tray.

3-6 Paper Handling

NOTE: The paper should be loade d no higher t han the Max. Leve l

Indicator. The Max. Level Indicator label is loca ted in th e tray .

Max.

1145O555KA

Paper Handling

Paper Handling 3-7

3. Load another paper stack into the left half of the tray, front side face down. Press the leading edge of the paper stack tightly up against the left side of the tray.

NOTE: The paper should be loade d no higher t han the Max. Leve l Indicator. The Max. Level Indicator label is loca ted in th e tray .

4. Slide the tray back in.

3-8 Paper Handling

Max.

1161O150AA

5. Press the paper descent key.

Paper Handling

Paper Handling 3-9

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