Hitachi DDP70e, DDP 92 User Guide

User’s Guide

No part of this document may be reproduced without the express permission of Ricoh Printing Systems America, Inc.

The material in this document is for informational purposes and is subject to change without notice. Ricoh Printing Systems America, Inc. assumes no responsibility for errors or omissions in this document. No liability is assumed for any damages resulting from the use of the information it contains.

TRADEMARK

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

NOTICE TO USER

In an effort to meet the demands of a rapidly changing technology, the manufacturer is continually developing new features and functions to meet your changing printing or printer needs. Please be sure to consult all manual updates or addenda when using this product’s documentation.

ENERGY STAR® PROGRAM

Our company, as a partner in the ENERGY STAR Program, considers that this product satisfies the appropriate standard covered in the program.

Introduction

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Manual Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Supplies Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Spare Parts Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Chapter 1. Printer Overview

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Operator Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

External View of the Printer (70 ppm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

External View of the Printer (92ppm). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Internal View of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Chapter 2. Operator Control Panel

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

OCP Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Reports Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Finisher Menu for the Booklet Finisher (92 ppm only) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Finisher Menu for the Publishing Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Finisher Menu for the Container Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Chapter 3. Paper Handling

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Paper Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Unacceptable Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Storing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Paper Sizes, Paper Types, and Printer Input Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Table of Contents iii

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Loading Paper in Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Loading Paper in Tray 2 or 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Loading Paper into the MBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Loading Paper into the HCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Loading Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Pre-punched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Loading Pre-printed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Loading Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Setting the Custom Paper Size Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Setting the Tray Adjust Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Setting the Default Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Setting the Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Setting the Paper Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Ordered Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Define the Ordered Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Chapter 4. Care and Maintenance

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Replacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Adding Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Replacing the Toner Collector Bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Replacing the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Exhausting the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Supplying the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Replacing the Drum Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Replacing the Fuser Cleaning Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Replacing Staples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Vertical Path (IS) Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Switch Back Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Paper Feed Block Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Trays 1, 2, and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Tray 2 or 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Multi-bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

High Capacity Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Tab Stock Jam Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Cleaning the Printer Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Cleaning the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Cleaning Trays 1, 2 and 3, the MBT, and HCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Cleaning the Toner Bottle Joint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Cleaning the Conveyance Belt Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Cleaning the Toner Collector Bottle Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

iv Table of Contents

Handling and Storing Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Paper Jams Frequently Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Toner and Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

When Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Chapter 5. Troubleshooting

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Guidelines Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Basic Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

General Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Duplex Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Printing Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

OCP Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Booklet Finisher Error Codes (Option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Printer Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Chapter 6. Web Utilities

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Web Utilities Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Web Site Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Using the Web Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Appendix A. Safety Information

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Laser Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Canadian Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

VCCI Notice (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

70/92 ppm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

When Installing and Relocating the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

Positioning the Printer Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Environmental Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Operating Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8

VORSICHTSMASSNAHMEN BEIM BETRIEB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8

SAFETY PRECAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-9

SICHERHEITSVORKEHRUNGEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-9

Care of Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-11

Table of Contents v

Appendix B. Specifications

What This Appendix Contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Base Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3

Appendix C. Paper Specifications

Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

General Media Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2

Paper Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3

Paper Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

Paper Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

Paper Cut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4

Paper Friction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5

Paper Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5

Moisture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5

Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-6

How to Avoid Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-6

Recycled Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7

Grain Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7

Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7

Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8

Ink Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9

Paper Curl in Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9

Prepunched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-10

Adhesive Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-11

Adhesive Label Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-12

Storing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-12

Adhesive Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-13

Perforated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-14

Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-15

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-15

Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16

Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16

Preprinted Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16

Glossary

Index

vi Table of Contents

About This Manual

This manual provides easy access to the information you need to operate the 70 PPM or 92 PPM (Pages Per Minute) laser printer.

NOTE:

This User’s Guide is intended to be viewed online. When viewing it online, use the bookmarks and page reference links for easy navigation throughout the document.

To find out about a specific topic, refer to:

 Chapter 1: Printer Overview – For printer components and features.

 Chapter 2: Operator Control Panel – To access and use the liquid crystal display

(LCD) window and the menus screens.

 Chapter 3: Paper Handling – For media recommendations and paper handling

procedures.

 Chapter 4: Care and Maintenance – For detailed instructions on replacing

consumables, clearing paper jams, and cleaning and maintaining the printer.

Introduction

Audience

 Chapter 5: Troubleshooting – For information on printing problems and printer

error and warning messages.

 Chapter 6: Web Utilities – For information on accessing the printer via the

Internet or your company’s Intranet.

 Appendix A: Safety Information – For safety information and printer

characteristics, including environmental and electrical requirements.

 Appendix B: Specifications – For printer specifications.

 Appendix C: Paper Specifications – For media specifications and printing

guidelines.

 Glossary – For definitions of terms and acronyms.

 Index – For specific page references.

This manual is written for those persons responsible for operating the printer. A basic understanding of computer equipment and its operations is required.

Introduction vii

Manual Conventions

The following conventions are used in this manual:

 Bold and Italics are used sparingly for emphasis.

 Information you enter: Looks Like This.

 Key Names (or Labels): Look Like This.

 System messages: Look Like This.

 Variable user information: Looks Like This.

Pay particular attention to Notes, Cautions, and Warnings. These alert you to critical information, as follows:

NOTE:

Provides important additional information.

CAUTION!

Alerts you to an operating procedure, practice, or condition that, if not strictly observed, might result in damage to the equipment.

WARNING!

Alerts you to an operating procedure, practice, or condition that, if not strictly observed, can result in safety hazards to personnel, severe injury, or loss of life.

For More Information

Refer to the following related documents for more details about your printer.

 Read Me First

 Unpacking and Setup Instructions

 Engine Maintence Manual

 Controller Maintence Manual

 Illustrated Parts List (IPL)

viii Introduction

Customer Support

For technical support and other printer information, call:

 U.S. and Canada

 Technical Services: Contact your local Company Representative

or Distributor

 On-Site Repair Services: 800-887-8848

 Depot Repair Services: 888-372-6659 (press 1, 4)

 Web Site: http://www.rpsa.ricoh.com

 Europe: 011 353-1-803-6500

 Or, your local Company Representative or Distributor.

Supplies Ordering

For ordering printer supplies, call:

 U.S. or Canada: 888-372-6659 (press 1, 1)

 Europe: 011 353-1-803-6500

 Australia or New Zealand: 011 61 2-9451-3533

 Singapore: 011 65-741-8948

 Or, your local Company Representative or Distributor.

Spare Parts Ordering

Contact your local Company Representative or Distributor.

Introduction ix

x Introduction

What This Chapter Provides

This chapter describes the parts and functions of the printer.

 Printer Features

 I/O Configurations

 Operator Control Panel

 Printer Views

Chapter 1

Printer Overview

Printer Overview 1-1

Printer Features

The printer is a high-speed, shared-use laser printer for a 400K/month printing environment. It incorporates a wide variety of features:

 High-Speed and High-Quality Printing.

 Print speed is up to 70 or 92 pages per minute (ppm), A4/Letter (Simplex)

depending on the printer model.

 The printing output is at a resolution of 600 dots per inch (dpi), assuring

razor-sharp graphic and text output, even at very small point sizes.

 Flexible Paper Source and Delivery.

Paper Source:

 Standard – Two 500-sheet universal paper trays and one 2000-sheet universal

paper cassette.

 Standard – 150-sheet capacity Multi-bypass Tray (MBT) for automatically

printing small jobs, or manually feeding single sheets (including transparencies, labels, and odd-sized print media).

 Option – High Capacity Feeder with 3000-sheet capacity.

 Option - 200-sheet universal paper Inserter (92 ppm only).

Paper Delivery - 70 ppm:

 Option – Simple output tray with 500-sheet capacity

 Option – Advanced Finisher with stapling and collating capabilities, and

2,000-sheet capacity (70 ppm only).

 Option – Container Stacker with 1,500 to 6,000-sheet capacity and stacking

capability.

 Option – Publishing Finisher with folding, stapling, and trimming capabilities

for creating booklets.

Paper Delivery - 92 ppm:

 Standard - One 500 sheet tray.

 Standard - 2,500-sheet (Elevator Tray), 200-sheet (Upper Tray) capacity

Finisher.

 Option - 2,500-sheet (Elevator Tray), 200-sheet (Upper Tray), 20-set

(Booklet) capacity Booklet Finisher with folding and stapling for booklets.

 Option – Container Stacker with 1,500 to 6,000-sheet capacity and stacking

capability.

 Option – Publishing Finisher with folding, stapling, and trimming capabilities

for creating booklets.

 Multiple Original Printing (MOP) – for printing of multiple collated document

sets without multiple file transfers. Processes PCL and PostScript jobs once, stores the images on disk, and prints each set from disk (after the first set).

1-2 Printer Overview

 Virtual Printer Technology

(VPT) – allows a single printer to offer print services,

or virtual printers, each of which is configured by the Network Administrator.

 Web Utilities – for remote access to the printer through the Internet or your

company’s Intranet.

 Ergonomic operation.

 The easy-to-read display clearly shows the operational status of the printer.

 Component-based consumables.

 User replaceable toner and staples.

 High-volume printing.

 Three standard paper cassettes with approximately 3000-sheet capacity total

and the Multi-bypass Tray (MBT) with a 150-sheet capacity.

 Optional High Capacity Feeder (HCF) adds up to 3000 additional sheets.

 Together they allow continuous printing of up to 6150 sheets.

 Supports a wide-range of media types (copier, bond, letterhead, special

application, recycled, overhead transparencies, labels) and sizes. See “Paper” on

page 3-2 for more information.

 Printer Language Support.

 Optional PostScript Level III (Adobe) printer language.

 PCL5e and PCL XL printer language.

 TIFF and PDF printer language

 Network.

 Ethernet 10/100 Base-T.

 Network Protocol.

 TCP/IP and LPR/LPD with onboard network.

 TCP/IP, LPR/LPD, NetWare IPX, SPX, Ethertalk, NetBEUI, and DLC/LLC

with optional PSM card.

 IPP

 Easy installation of additional fonts and macros using the PCL Startup File.

I/O Configurations

 Bi-directional 1284C Parallel interface with Compatibility, Nibble, Byte, and

ECP Mode support.

 Ethernet 10/100 Base-T.

Printer Overview 1-3

Operator Control Panel

The Operator Control Panel (OCP) is your physical interface to the printer's features and functions. From the control panel, you can monitor the printer's operating status and configure the specific printer functions.

See Chapter 2 for detailed information about the OCP.

1-4 Printer Overview

External View of the Printer (70 ppm)

The following illustration shows the printer with an Advanced Finisher and High Capacity Feeder installed. Refer to your option-specific User’s Guide for details on other devices.

16. Upper Tray

11. Elevator Tray

10. Switch Back Cover (Not Shown)

15. Advanced Finisher

9. Tray 3

Panel

8. Tray 2

5. Toner Supply Cover6. Operator Control

14. Toner Collector Bottle Cover

4. Multi-bypass Tray

1. Power Switch

3. Vertical Path Cover

2. Front Cover

13. HCF Top Cover

7. Tray 1

12. High Capacity Feeder

Key Component Description

1 Power Switch Press to turn the printer on and off. 2 Front Cover Open to replace units, clear paper jams, or clean the printer. 3 Vertical Path Cover Open to clear paper jams.

4 Multi-bypass Tray (MBT) Holds up to 150 sheets of paper. 5 Toner Supply Cover Open to replenish the toner supply. 6 Operator Control Panel (OCP) Displays printer status and menu information. 7 Tray 1 Holds up to 2000 sheets of paper. 8 Tray 2 Holds up to 500 sheets of paper.

9 Tray 3 Holds up to 500 sheets of paper. 10 Switch Back Cover Open to clear paper jams. 11 Elevator Tray Output tray of the Advanced Finisher. 12 High Capacity Feeder (HCF) Option. Holds up to 3000 sheets of paper. 13 HCF Top Cover Open to clear paper jams in the High Capacity Feeder. 14 Toner Collector Bottle Cover Open to replace the toner collector bottle. 15 Advanced Finisher Option. For stacking, job offset, and stapling. 16 Upper Tray Output tray of the Advanced Finisher.

Printer Overview 1-5

External View of the Printer (92ppm)

6. Operator Control

16. Upper Tray

17. Cover Sheet Feeder

11. Elevator Tray

10. Switch Back Cover (Not Shown)

18. Booklet Tray

15. Finisher

9. Tray 3

8. Tray 2

Key Component Description

Panel

7. Tray 1

5. Toner Supply Cover

12. High Capacity Feeder

14. Toner Collector Bottle Cover

4. Multi-bypass Tray

1. Power Switch

3. Vertical Path Cover

2. Front Cover

13. HCF Top Cover

1 Power Switch Press to turn the printer on and off.

2 Front Cover

3 Vertical Path Cover Open to clear paper jams.

4 Multi-bypass Tray (MBT) Holds up to 150 sheets of paper.

5 Toner Supply Cover Open to replenish the toner supply.

6 Operator Control Panel (OCP) Displays printer status and menu information.

7 Tray 1 Holds up to 2,000 sheets of paper.

8 Tray 2 Holds up to 500 sheets of paper.

9 Tray 3 Holds up to 500 sheets of paper.

10 Switch Back Cover Open to clear paper jams.

11 Elevator Tray Output tray.

12 High Capacity Feeder (HCF) Holds up to 3,000 sheets of paper.

13 HCF Top Cover Open to clear paper jams.

14 Toner Collector Bottle Cover Open to replace the toner collector bottle.

15 Finisher For stacking, job offset, and stapling.

16 Upper Tray Output tray.

17 Cover Sheet Feeder Holds cover sheet or insert paper.

18 Booklet Tray Output tray for the Booklet Finisher.

Open to replace units, clear paper jams, or clean the inside of the printer.

1-6 Printer Overview

Internal View of the Printer

3. Drum Unit

2. Drum Center Lock

4. Fuser Latch

5. Fuser Unit

1. Toner Hopper Unit

6. Developer Duct

7. TH Handle

Key Component Description

1 Toner Hopper Unit Install the toner bottle here.

2 Drum Center Lock Holds the drum in place.

3 Drum Unit OPC drum.

4 Fuser Latch Provides access to the fuser unit.

5 Fuser Unit Fuses the toner on the paper.

6 Developer Duct

7 TH Handle Handle of the toner transfer unit.

Mount the developer bottle onto the developer duct to replace consumed developer.

Printer Overview 1-7

1-8 Printer Overview

What This Chapter Provides

This chapter contains information on the following topics.

 OCP Description  Menu Structure  Using the Menu Screens  Passwords

Chapter 2

Operator Control Panel

Operator Control Panel 2-1

OCP Description

The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the Network Administrator to configure the printer and by the Service Technician to perform maintenance on the printer.

Operator Control Panel

2-2 Operator Control Panel

Menu Structure

The OCP menu is structured as shown in the following flowcharts. Each box in the chart represents an OCP display screen. Use this flowchart to assist you in setting print job options.

Main Menu

Printer Menu

Continued on

page 2-4

Setup Menu

Continued on

page 2-6

Reports Menu

Jobs Menu

Cancel Printing

Disk DirectorySummaryDemoStatus

Finisher Menu

Continued on

page 2-8

Fonts

• PCL Fonts

• PostScript Fonts

The Finisher Menu is only displayed when a finisher is installed.

Available when PostScript is installed.

Operator Control Panel 2-3

Printer Menu

Paper

Source

Continued on

page 2-5

Default

Output

• Upper Tray

• Elevator Tray

• Stacker 5

• Stacker 6

• Stacker 7

• Stacker 8

3 3 3 3

Options

• Jam Recovery

• Wait Timeout

• Duplex-Always

• LPD Queuing

PostScript

• Print Errors

• Best Fit

• Job Timeout

• Halftone

• Solid Black

• SquareBlk/Skew

• Half Tone

• GhostG

• Jitter

• Large Letters

• Diagonal Lines

• Density Scale

• Small to Large

• Text File 4%

• Cross Pattern

Print Quality

Select Paper

Source

Select Paper

Output

Test Print

• Staple:Front

• Staple:Rear

• Staple: Booklet

• Jogging

• Center Fold

• Saddle Stitch

• Inserter

• Jogging

(More Options)

Finishing Test

Select Paper

Source

Select Paper

Output



PCL

• Wide A4

• Requested Tray

Available when PostScript is installed.

Available when the Booklet Finisher is installed.

Available when the Container Stacker is installed.

2-4 Operator Control Panel

Paper

Source

Default

• AutoSelect

• 1

• 2

• 3

Tray 1

• Folio SEF

• Super B SEF

• Letter Tab LEF

• A4 Tab LEF

• Custom Size

• Letter SEF

• A4 SEF

Paper Size

• MBT

• HCF

Trays 2, 3

• Folio SEF

• Super B SEF

• Statement SEF

• Custom Size

• LetterTab LEF

• A4 Tab LEF

• Executive LEF

Paper Type

Select Paper

Source

• Plain

• Bond

• Color

• Label

• Letterhead

• Recycled

• Special

• Transparency

• Transparency-pp

• Other



(More Options)

• Preprinted

• Prepunched

MBT

• Letter LEF

• Letter SEF

• Ledger SEF

• Executive LEF

• Folio SEF

• Legal SEF

• A4 LEF

• A4 SEF

• A3 SEF

• A5 SEF

• B5 LEF

• B4 SEF

• Super B SEF

• Letter Tab LEF

• A4 Tab LEF

• Custom Size

• Statement SEF

Paper Weight

Select Paper

Source

Paper Weight Set-

tings

Tray Adjust

Select Paper

Source

Tray Adjust Set-

tings

Available when MBT is selected.

Available when the sensor plate in the tray is set to the first position.

Available when the HCF is installed.

Available when the Publishing Finisher is installed.

Available when the Booklet Maker Finisher is installed.

Ordered Sets

• 1

• 2

• 3

• MBT

• HCF

• Inserter 1

• Inserter 2

• Inserter

Operator Control Panel 2-5

4 4

Setup Menu

OCP

• Brightness

• Contrast

Developer Mix

• Exhaust

• Supply

Service

Password

Continued on

page 2-7

Drum Unit

ConsumablesSystem

Fuser Web

Service menu items are for Service Technicians only and are not discussed in this manual.

2-6 Operator Control Panel

System

Password

Reset

Ack Pulse

Width

Software

Log

Subnet MaskIP Address

Mode

• Compatible

• Bi-Directional

Parallel Network

Capture to File

Gateway

Boot Method

Address

• AutoSelect

• DHCP

• RARP

• STATIC



(More Options)

HTTP Port

Calendar

Country

Code

• Time Zone

• Date

• Time

Time Zone

Options

Available with the optional Network Interface Card only.

Available when Energy Save Mode is enabled.

Energy Save

Mode

Energy2

Save Time

Password

Emulation

• AutoSelect

• PostScript

• PCL

PostScript

Options

public

R/W

Online

(More Options)

Auto

Operator Control Panel 2-7



Finisher

1,2

Paper Size

• Letter LEF

• Letter SEF

• Ledger SEF

• Legal SEF

• A4 LEF

• A4 SEF

• A3 SEF

• B5 LEF

• B4 SEF

• Custom Size

Inserter

Paper Weight

Settings

Stapler

• Letter SEF

• B4 SEF

• A4 SEF

• A3 SEF

• Legal SEF

• Ledger SEF

• Other

Position

Folder

• Letter SEF

• B4 SEF

• A4 SEF

• A3 SEF

• Legal SEF

• Ledger SEF

• Other

Position

92 ppm only.

Available when the Booklet Finisher is installed.

2-8 Operator Control Panel

Finisher Menu

Short Stacking

• 5

• 6

• 7

• 8

Decurler

• AutoSelect

• Enable

• Disable

Avalable when the Container Stacker is installed.

Operator Control Panel 2-9

Using the Menu Screens

The menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make selections. The icons that are used through the OCP screens are shown below. Examples of the OCP screens are shown on the following pages.

Icon Function









Status Bar Displays the current screen name and/or any system messages.

Help. Touch to display Help on the current screen.

From the Main Menu, displays information about the printer and consumables. From relevant screens, displays an illustration of the paper trays or finisher

trays.

Touch to pause the printer.

When the printer is offline, touch to return to Ready status.

Touch to cancel the current selection and return to the Main Menu.

Touch to cancel the current selection and return to the previous screen or menu.

More Options. Touch to display additional options for the current selection.

Confirm or Done. Touch to confirm your selection and return to the previous screen or menu.

2-10 Operator Control Panel

Main Menu

The Main Menu screen is shown below. A description of the elements that make up the screen follows.

Status Bar

Printer Menu

Setup Menu

Jobs Menu

Icon Function



Status Bar Consists of one or two lines of text for displaying messages and instructions.

Printer Menu Touch to display the Printer Menu.

Setup Menu Touch to display the Setup Menu.

Ready

Touch to open Main Menu Help.

Touch to display information about the printer and consumables.

Touch to pause the printer.

Help

Current Screen

Information

Reports Menu

Finisher Menu

Pause/Offline

Reports Menu Touch to display the Reports Menu.

Jobs Menu Touch to display the Jobs Menu.

Finisher Menu Touch to display the Finisher Menu. Available only when a Finisher is installed.

Operator Control Panel 2-11

Information

When you select Information from Main Menu, this screen is displayed. You use it to confirm about printer settings and consumables described as below.

Icon Function

Printer

Touch to display the following printer information: Paper size, type, weight, and quantity for each tray. Also shows the default paper source and the revision of the engine and controller.

Consumables

Finisher Touch to display current status of the Finisher.

Network

Touch to display the current status of the toner, developer mix, drum unit, fuser web, and fuser unit.

Touch to display following network information: Mac Address, IP Address Subnet Mask, Gateway Address, and HTTP Port.

2-12 Operator Control Panel

Printer Menu

When you select Printer from the Main Menu, this screen is displayed. You use the Printer Menu to gain access to the printing options described in the table below.

Icon Function

PCL

Status Bar Consists of one or two lines of text for displaying messages and instructions.

Paper Source

Default Output Touch to display paper output options.

Options

PostScript Touch to display the PostScript options.

Test Print Touch to display options for printing engine test patterns.

PCL Touch to display PCL options.

Touch to open Printer Menu Help.

Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch to confirm any selections you have made and return to the main menu.

Touch to display Paper Source. You use this screen to gain access to the paper source options.

Touch to display the available options, including Exit-Jam Recovery, Wait Timeout, and Duplex-Always mode.

Operator Control Panel 2-13

Setup Menu

When you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option screens that are described in the table below.

Icon Function

Status Bar Consists of one or two lines of text for displaying messages and instructions.

OCP

Service

System

Consumables

Touch to open Setup Help.

Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Touch to display the OCP screen. You use this screen to adjust the brightness and contrast values for the OCP display.

The Service option is password protected. Contact your Service Technician for more information.

The System option is password protected. Contact your Network Administrator if you need access to this option.

Touch to display the user consumable options, which include replacing the developer mix, drum unit, and fuser web.

2-14 Operator Control Panel

Reports Menu

When you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described in the table below.

Icon Function

Status Bar Consists of one or two lines of text for displaying messages and instructions.

Status

Demo Touch to print a demo report and return to the Main Menu.

Summary Touch to print a summary report and return to the Main Menu.

Disk Directory Touch to print a disk directory report and return to the Main Menu.

Fonts Touch to display the fonts summary options (PCL Fonts and PostScript Fonts).

Touch to open Reports Help.

Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the main menu.

Touch to print a status report and return to the Main Menu. The status report shows the current configuration of the printer.

Operator Control Panel 2-15

Finisher Menu for the Booklet Finisher (92 ppm only)

When you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Finisher options described below. Note that this screen is only available when the Booklet Finisher is installed.

Icon Function

Inserter Touch to display the Inserter options.

Stapler Touch to display the staple positioning screen.

Folder Touch to display the folder positioning screen.

Touch to open Finisher Help.

Touch to cancel the current selection and return to the Main Menu

Confirm or Done. Touch this button to confirm any selections you have made and return to the main menu.

2-16 Operator Control Panel

Finisher Menu for the Publishing Finisher

When you have the optional Publishing Finisher installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Publishing Finisher options described below.

For detailed information on using the Publishing Finisher, refer to the Publishing

Finisher User’s Guide.

Inserter

Stapler

Trimmer

Folder

Icon Function

Touch to open Finisher Help.

Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Touch to display options for the Publishing Finisher Inserter trays. You use this screen to select the paper size, type, and weight for the Inserter trays.

Touch to display the Publishing Finisher Stapler screen. You use this screen to modify the position of the staples in your booklets.

Touch to display the Publishing Finisher Trimmer screen. You use this screen to specify the amount to be trimmed from the fore-edge of your booklets.

Touch to display the Publishing Finisher Folder screen. You use this screen to adjust the position of the fold in your booklets. Adjustments may be necessary based on sheet quality, direction, and thickness.

Operator Control Panel 2-17

Finisher Menu for the Container Stacker

When you have the optional Container Stacker installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Container Stacker options.

For additional information on the Container Stacker, refer to the Container Stacker

User’s Guide.

Icon Function

Short Stacking

Decurler

Touch to open Finisher Help.

Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Touch to enable or disable short stacking mode. Short stacking mode lets you limit the amount of paper that can be delivered to the stackers.

Touch to display the Decurler screen, where the options for decurler are AutoSelect, Enable, and Disable. Note that activating the decurler may cause paper jams when printing with 28 lb bond or heavier paper.

2-18 Operator Control Panel

Jobs Menu

When you select Jobs from Main Menu, this screen is displayed. It lists all jobs which have been received but not yet printed.

To cancel a single job touch the job name, then press Delete.

To cancel all jobs touch Select All, then press Delete.

Touch Clear All to deselect the job(s).

Operator Control Panel 2-19

Passwords

Passwords provide security to restrict access to system parameters and certain printer maintenance functions. Two types of passwords are available with your printer: a system password and a service password.

The system password is used by your System Administrator and provides access to the system parameters. The service password is used by your Service Technician and provides access to service and maintenance functions as well as the system parameters. For additional information, contact your System Administrator.

2-20 Operator Control Panel

What This Chapter Provides

This chapter contains information on the following topics.

 Paper Weights

 Unacceptable Paper

 Storing Paper

 Paper Sizes, Types, and Trays

 Loading Paper

 Setting Custom Paper Size Values

 Setting Tray Adjust Values

 Setting the Default Paper Source

 Setting the Paper Type

Chapter 3

Paper Handling

 Setting the Paper Weight

 Ordered Sets

Paper Handling 3-1

Paper

To obtain good print quality, use the recommended paper and properly position it in the correct trays. For the desired paper orientation, see the labels on the trays. Refer to

Appendix C for detailed information about paper specifications and printing on special

print media.

Paper Weights

The printer accepts the following paper weights in all paper trays, including the MBT and HCF:

 Bond paper: 16-53 lb (60-199 g/m

 Index paper: 90-110 lb (163-199 g/m

Unacceptable Paper

Avoid using the following media as they cause paper jams and print quality problems.

 Excessively thick or thin paper  Paper that has already been printed (preprinted letterhead is allowed)  Wrinkled, torn, or bent paper  Moist or wet paper  Curled paper  Paper with an electrostatic charge  Glued paper  Paper with special coating  Colored paper with surface treatment  Paper unable to withstand temperature of 302°F (150° C)  Thermal paper  Carbon paper  Paper with paper fasteners, ribbons, tape, etc., attached  Heavily textured paper  Label stock with exposed backing sheets

)

Storing Paper

Store the paper properly to avoid print quality problems and paper jams.

 Store paper horizontally, in a flat, dry location to avoid wrinkling, bending,

curling, etc.

 Store paper away from direct sunlight.  Store any unused paper in its original packing.

3-2 Paper Handling

Paper Sizes, Paper Types, and Printer Input Trays

The following tables show which paper sizes and types can be used with the printer's input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into the printer short edge first and the term LEF indicates the paper is being fed into the printer long edge first.

Paper Size

A5 (SEF) 149.0/5.83 210.0/8.26 2, 3 only

B5 (LEF) 257.0/10.13 182.0/7.17

A4 (SEF) 210.0/8.3 297.0/11.7

A4 (LEF) 297.0/11.7 210.0/8.3

B4 (SEF) 257.0/10.1 364.0/14.3

A3 (SEF) 297.0/11.7 420.0/16.5

Letter (LEF) 279.0/11.0 216.0/8.5

Letter (SEF) 216.0/8.5 279.0/11.0

Tabstock (Letter LEF) 374.0/11.0 279.0/9.0

Tabstock (A4 LEF) 297.0/11.7 225/8.85

Folio (SEF) 216.0/8.5 330.0/13.0

Legal (SEF) 216.0/8.5 356.0/14.0

Ledger (SEF) 279.0/11.0 432.0/17.0

Super B (SEF) 305.0/12.0 457.0/18.0

Statement (SEF) 216.0/8.5 140.0/5.5

Executive (LEF) 267.0/10.5 184.0/7.255

Custom (0.1 mm/0.1 in. increments)

Leading Edge

mm/inch

139.7 to 304.8/

5.5 to 12.0

Side Edge

mm/inch

182.0 to 457.2/

7.2 to 18.0

Tra y

1, 2, 3

999

2, 3 only

HCF MBT

* Tray 1 can be adjusted; however, the physical settings are limited to standard paper sizes. Use

of custom size paper may result in skewing.

Paper Type Tray 1, 2, 3 HCF MBT

Label

Letterhead

Pre-printed

Pre-punched

Plain

Bond

Color

Special

Other

Transparencies

999 999 999 999 999 999 999 999

Paper Handling 3-3

Loading Paper

Load paper into the trays according to the instructions that follow. See “Loading

Special Media” on page 3-11 for directions on loading prepunched and preprinted

paper, as well as tab stock. Paper can be loaded while a print job is running, except into the tray that is currently in use.

Loading Paper in Tray 1

WARNING!

Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer.

1. Open the tray by pulling it by the handle.

2. Adjust the size guide to the proper size. The available sizes are marked on the

tray.

3-4 Paper Handling

3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4.

If the paper size you need is not listed, set the sensor plate to triangle (the first position). Then, in Step 6, you will select the paper size from the OCP display.

4. Place the paper into the tray.

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray.

5. Close the tray.

6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP

by making the following selections:

Printer/Paper Source/Paper Size/tray number/paper size

7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary, change the paper weight by making the following selections:



Printer/Paper Source/

8. Select Index, Bond, or g/m

/Paper Weight/tray number

, then use the keypad to input the weight and press .

Paper Handling 3-5

Loading Paper in Tray 2 or 3

1. Open the tray.

2. Adjust the size guide to the proper size. The available sizes are marked on the

bottom of the tray.

3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4.

If the paper size you need is not listed, set the sensor plate to triangle (the first position). Then, in Step 6, you will select the paper size from the OCP display.

3-6 Paper Handling

4. Place the paper into the tray.

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray.

5. Close the tray.

6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP

by making the following selections:

Printer/Paper Source/Paper Size/tray number/paper size

7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary, change the paper weight by making the following selections:



Printer/Paper Source/

8. Select Index, Bond, or g/m

/Paper Weight/tray number

, then use the keypad to input the weight and press .

Paper Handling 3-7

Loading Paper into the MBT

1. Open the MBT by pulling it by the handle.

2. Adjust the size guide to the proper size. The paper size positions are marked on

the bottom of the tray and on the top of the size guide.

3-8 Paper Handling

3. Push down the paper tray.

4. Set the paper onto the tray.

Paper Handling 3-9

Loading Paper into the HCF

WARNING!

The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be caught between the table and the bottom of the HCF.

1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to its lowermost position and stops.

2. Set the paper into the HCF. (The HCF is set to handle Letter LEF or A4 LEF size only. A service call is required to change from one size to the other.)

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the HCF.

3. Close the door.

Refer to graphic i

3-10 Paper Handling

Loading Special Media

Pre-punched Paper

Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about using pre-punched paper.

Table 3-1. Simplex Printing (Single-sided)

Paper Size Orientation

Loading into

Tray 1 - 3 MBT or HCF

Letter/A4

Ledger/A3 Portrait

Ledger/A3 Landscape

Letter/A4 Portrait

Letter/A4 Landscape

Portrait and Landscape

Ledger/A3

Portrait and Landscape

Arrows indicate paper feed direction.

Paper Handling 3-11

Table 3-2. Duplex Printing (Double-sided)

Paper Size Orientation

Portrait and

Letter/A4

Ledger/A3

Landscape

(Long Edge Bind)

Portrait

(Short Edge Bind)

Landscape

(Short Edge Bind)

Portrait and Landscape

(Long Edge Bind)

Loading into

Tray 1 - 3 MBT or HCF

Letter/A4

Portrait

(Short Edge Bind)

Landscape

(Short Edge Bind)

Arrows indicate paper feed direction.

3-12 Paper Handling

Loading Pre-printed Paper

Load pre-printed paper as indicated in the following table. Refer to Appendix C for more details about using pre-printed paper.

Paper Type Print Mode

Simplex Front side down Front side up

Front/Back Side Predetermined

Page Number Predetermined

The restriction of 9 inches only applies to printers with a powered Finisher or

Note 1:

Container Stacker installed because the printer does not support face-up delivery of paper longer than 9 in. to a powered Finisher or Container Stacker.

Duplex

Simplex First sheet on top, face down First sheet on top, face up

Duplex

Loading Into

Tray 1 - 3 MBT/HCF

Paper up to 9 in.(feed direction), front side down

Paper longer than 9 in. (feed direction), front side up (See Note

1.)

Paper up to 9 in. (feed direction), first sheet on top, face down

Paper longer than 9 in. (feed direction), first sheet on top, face up (See Note 1.)

Front side up

First sheet on top, face up

Paper Handling 3-13

Loading Tab Stock

1. Load tab stock as shown in the illustration below.

NOTE:

Avoid bending the tabs or the corners of the tab dividers as this will increase the likelihood of a jam occurring during the printing process. If a jam does occur, refer to page 4-25 for instructions on jam recovery.

In the main paper trays, place the straight edge of the tab stock against the straight right leading edge of the paper tray. The tabs should be on the left, also known as the trailing edge. In the MBT, place the straight edge into the machine. Tab stock cannot be used in the HCF.

Top

Bottom

Load only complete tab sets. The first tab in the set should be on top of the stack and the last tab on the bottom. Adjust the paper guides so that they hold the tab stock securely in position in the tray.

NOTE:

You must set the sensor plate in the tray to the first position (denoted by a triangle).

2. Select the paper size from the OCP by making the following selections. (If the tab stock is not 9 in. by 11 in., select Custom Size.)

Printer/Paper Source/Paper Size/tray number/LetterTab or Custom Size

3. If you selected Custom Size in step 2, see “Setting the Custom Paper Size Values”

on page 3-15 for instructions on entering the custom paper size.

3-14 Paper Handling

Setting the Custom Paper Size Values

If the paper size you have selected is a custom size you must set the paper size using the OCP. First, follow the steps for loading paper into the desired tray, then perform these steps.

1. On the Custom Paper Size screen, touch the value box for the leading edge (the arrow in the illustration points to the leading edge). The Custom Paper Size Input screen is displayed.

2. Using the number pad, enter the value for the leading edge of the paper.

3. Press the

entered is shown.

4. Touch the value box for the side edge. The display returns to Custom Paper Size Input.

5. Using the number pad, enter the value for the side edge of the paper.

6. Press the

you have entered are displayed.

7. Press the

 key. The display returns to Custom Paper Size and the value you have

 key. The display returns to Custom Paper Size and now both values

 key. Your custom paper size settings are now saved.

Setting the Tray Adjust Values

The tray adjust feature is used when it is necessary to shift the image on the printed page. You can shift the image you can set different tray adjust values for the front side and back side of the paper.

1. To display the Tray Adjust screen, make the following selections from the OCP:

Printer/Paper Source/

2. On the Tray Adjust screen, touch the left-most value box. The Tray Adjust Input screen is displayed.

± 0.25 in. (± 6.3 mm). When printing in duplex mode,

 /Tray Adjust/tray number

3. Using the number pad, enter the value for the feed direction of the paper. For example, entering + 0.25 moves the image 0.25 in. to the right on the printed page.

4. Press the have entered is shown.

5. Touch the bottom-most value box. The display returns to Tray Adjust Input.

6. Using the number pad, enter the value for the scan direction of the paper. For

example, entering + 0.25 moves the image 0.25 in. to the top of the printed page.

7. Press the values you have entered are displayed.

8. Press the

 key. The display returns to the Tray Adjust screen and the value you

 key. The display returns to the Tray Adjust screen and now both

 key. Your tray adjust settings are now saved.

Paper Handling 3-15

Setting the Default Paper Source

The Default Paper Source feature is used when the paper source is not specified in the job.

1. To set the Default Paper Source make the following selections from the OCP:

Printer / Paper Source / Default / Tray # or AutoSelect /

Setting the Paper Type

The Paper Type feature is used when the type of paper being used is anything other than Plain.

1. To set the paper type for each tray make the following selections from the OCP:

Printer /Paper Type / Tray # / desired paper type /

Setting the Paper Weight

The Paper Weight feature is used when the paper weight being used is anything other than 20lb.

1. To set the paper weight for each tray make the following selections from the OCP:

Printer / Paper Weight / >> / Tray #

2. Using the number pad, enter the value for paper weight and press the



 key.

3-16 Paper Handling

Ordered Sets

Using the OCP or the WEB you can define an ordered set by specifying the number of pages (12 max.) in the set and the paper source tray(s) that contain the ordered set pages. The printer will support input tray cascading for ordered sets based on paper size and media type

NOTE:

The printer can support only one ordered set size at a time; therefore, make sure the paper size and media type for each tray in the cascade are the same.

PCL tray grouping is also supported for ordered sets. All trays in a group must have the same configuration to allow cascading. Trays not included in the group must have a different configuration.

In the event that paper jam, job cancellation, or other recoverable printer error occurs while printing ordered sets, the printer will prompt you to clear the paper path. When the paper path is clear, press Continue on the OCP. The printer will automatically remove the remaining sheets of the ordered set to the sample tray, reprint the set(s) that were in the paper path, and complete the job.

Define the Ordered Sets

1. From the OCP make the following selections:

Printer/Paper Source/

The Ordered Sets and Size screen will be displayed. If the Publishing Finisher and/or the Booklet Maker Finisher are installed press more Inserter Trays.

2. Select the tray(s) and the number of pages in the set.

3. Press the

4. Load the ordered set pages into the tray(s).

NOTE:

When loading ordered media to a tray you must load the paper in complete sets If you print a subset of the complete set the unused pages will be delivered to the sample tray.

 key. Your settings are now saved.

 /Ordered Sets

 to access the

Paper Handling 3-17

3-18 Paper Handling

What This Chapter Provides

This chapter contains the following information:

 Replacing Consumables

 Clearing Paper Jams

 Cleaning the Printer

 Handling and Storing Consumables

Chapter 4

Care and Maintenance

Care and Maintenance 4-1

Replacing Consumables

When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shothe ws the life expectancy of each consumable.

Consumable Average Life Expectancy

Toner 36,000 images (5% coverage

Developer Mix 480,000 images (600,000 drum rotations)

Drum Unit 400,000 images (500,000 drum rotations)

1,600,000 images, or 4,000 hours (time that heater of fuser unit has been

Fuser

Fuser Cleaning Web 320,000 images

Toner Collector Bottle Every other refill of the toner

turned on) (70ppm) 3,000 hours (time that heater of fuser unit has been turned on) (92ppm)

)

NOTE:

“Image” means paper size of Letter/A4 LEF. Other page sizes will have “images” based on Length of Form/8.5”.

Standard toner collector bottle replacement is every other toner supply. However, depending on print density requirements, the replace toner collector bottle message may be displayed at varying frequencies.

External factors can affect the average yield of consumables. Some of these factors are:

 Humidity

 Temperature

 Type of paper

 Run length of jobs

 Adequate ventilation around equipment

 Image coverage on page

 Print Utilization - if less than 80%, projected consumable life may become shorter

 Print density

Coverage is calculated per printed sheet and is defined as the ratio of area with toner to the total area of the sheet. Toner usage is based on 5% coverage when the toner density level is set to the default value. The following items affect toner coverage: the printed image content, the paper used, and the condition and calibration of the printer. Actual toner usage may vary due to these factors.

4-2 Care and Maintenance

Adding Toner

1. Open the Toner Supply Cover.

2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up

and down about six times, then turn the toner bottle upside down and shake it again.

Toner Supply Cover

Toner Hopper Unit

5 - 6 times 5 - 6 times

CAUTION!

Toner is not harmful to the human body, but if some toner has come in contact with your skin or clothes, you should wash it immediately with cold water.

Care and Maintenance 4-3

3. Peel the toner seal film.

NOTE:

Before peeling the toner seal film, make sure that the projection of the toner bottle cap is located at the click point. If it is not, turn the bottle cap counterclockwise to move the projection to the click point as shown in the figure below, and then peel the seal film.

4. Install the toner bottle into the Toner Hopper Unit so that the triangle marks on the bottle mouth and the Toner Hopper Unit line up. Turn the bottle in a half circle until the triangle mark on the bottle comes to fit the circle mark on the Toner Hopper Unit.

Toner Bottle

Circle Mark

4-4 Care and Maintenance

5. Hold the top of the bottle and tap the side to transfer the toner into the Toner Hopper Unit.

6. When the toner bottle is empty, turn it back in a half circle and take it out.

Empty Toner Bottle

180°

7. Close the Toner Supply Cover and discard the empty toner bottle.

Care and Maintenance 4-5

Replacing the Toner Collector Bottle

When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle with a new empty bottle.

1. Open the Toner Collector Bottle Cover and the Inner Cover. (The Toner Cover Door is located at the right side of the printer next to the MBT.)

2. Remove the old Toner Collector Bottle.

Inner Cover

Install Remove

Toner Collector Bottle Cover

Empty Toner Bottle

3. Remove the cap from the side of the Toner Collection Bottle and place it on top of the bottle to seal it.

Cap

4. Install a new Toner Collector Bottle. (See illustration for Step 2.)

5. Close the Inner Cover and the Toner Collector Bottle Cover.

4-6 Care and Maintenance

6. Dispose of the full toner bottle properly.

WARNING!

Waste materials should be disposed of or incinerated under conditions which meet all federal, state and local environmental regulations. Since regulations may vary from one region to another, check with the agency that governs waste disposal in your area for proper procedures.

Replacing the Developer Mix

Replacing the developer mix is a two-phase process. First you exhaust the Developer Mix, and then you supply it.

Exhausting the Developer Mix

1. Take the empty developer bottle out of the box.

2. Open the Front Cover of the printer.

3. Attach the empty developer bottle to the Developer Unit Duct so that the slit of

the bottle fits the projection of the duct.

Projection

Slit

Care and Maintenance 4-7

4. Lock the empty developer bottle by turning the developer bottle cap about 160 degrees in the direction shown below.

160°

CAUTION!

Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap.

5. To start the exhaust process, make the following selections from the OCP:

Setup / Consumable / Developer Mix / Exhaust

The exhaust process takes approximately 2 minutes.

6. Remove the developer bottle by turning the bottle cap back about 160 degrees in the direction shown below.

4-8 Care and Maintenance

Supplying the Developer Mix

Be sure to use only the developer mix that is specified for the printer. Using developer that is not specified for the printer may degrade print quality or cause damage to the printer. Refer to the table below to determine the correct developer mix for your printer.

Printer Model

DDP 70 399071-900 White

Developer Mix

Part Number Label Color

DDP 70k, DDP70e, and DDP92

* Use developer mix Type-K (with a green

label) when the seal shown at right is pasted on the duct of the developer unit.

337600-003 Green*

1. Take the new developer bottle out of the box and shake it.

2. Remove the duct cap from the developer duct.

3. Place the new developer bottle onto the developer unit duct.

Cap

Care and Maintenance 4-9

4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in the direction shown below.

160°

CAUTION!

Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap.

5. To start the replacement process, make the following selections from the OCP:

Setup / Consumable / Developer Mix / Supply

The replacement process takes approximately 2 minutes. (Maximum replacement time is 4

½ minutes.)

6. Turn the cap back about 160 degrees in the direction shown and remove the developer bottle.

160

4-10 Care and Maintenance

7. Place the duct cap back on the developer duct.

8. Clean any spilled developer from the printer.

9. Close the Front Cover.

NOTE:

Save the empty developer bottle for use during the next developer exhaust process.

Care and Maintenance 4-11

Replacing the Drum Unit

To remove the Drum Unit:

1. Open the Front Cover of the printer.

2. Turn the handle clockwise to release the Drum Unit.

TH Handle

3. Turn the Drum Center Lock until the tab on the side of the lock appears. Push the tab to release the Lock. Pull the drum center lock out of the center shaft.

Drum Center Lock

Tab

4-12 Care and Maintenance

4. Using the grip of the front side of the drum unit, pull it out until the stopper behind the unit catches, then hold the handle and lift the drum unit to remove it.

Drum Unit

Handle

Drum Unit Front Guide

Care and Maintenance 4-13

To install the new Drum Unit:

1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides that are located on the front side of the Console Frame. Push the front grip of the Drum Unit until the Drum Unit is set in the proper position.

Drum Unit Front Guide

Center Shaft

Groove

Front Grip

2. Replace the Drum Center Lock on the Center Shaft. Push the lock until it latches. Make sure the lock is latched by pulling. It should not come back out.

3. Turn the handle counterclockwise to close the TH unit.

4. Close the Front Cover of the printer.

5. To clear the usage counter for the Drum Unit, make the following selections from

the OCP:

Setup / Consumable / Drum Unit /

4-14 Care and Maintenance

Replacing the Fuser Cleaning Web

To remove the Fuser Unit:

1. Open the Front Cover of the printer.

WARNING!

The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to replace the Fuser Cleaning Web.

Do Not open the Fuser Unit and Tray 1 at the same time. The printer may tip over causing personal injury or damage to the printer.

2. Hold up the Fuser Latch and pull out the Fuser Unit.

Fuser Latch

Fuser Unit

Care and Maintenance 4-15

3. Open the Web Holder Plate as shown below.

Web Holder Plate

4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser Unit.

Handle

Fuser Cleaning Web

4-16 Care and Maintenance

Fuser Unit

To install the new Fuser Cleaning Web:

1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place by pushing down the handle.

Handle

Slot

2. Close the Web Holder Plate and push the Fuser Unit back in.

3. Close the Front Cover.

4. To clear the usage counter for the Fuser Web, make the following selections from

the OCP:

Setup / Consumable / Fuser Web /

Replacing Staples

For staple replacement instructions refer to your option-specific finisher user’s guide.

Slot

Care and Maintenance 4-17

Clearing Paper Jams

This section addresses printer paper jams only. If a paper jam occurs in the finisher, refer to your option-specific finisher user’s guide.

The location of a paper jam is displayed on the OCP.

When clearing a paper jam, remove paper that is located in the Vertical Path Cover area first, then clear the remaining paper as indicated on the OCP display..

NOTE:

The Vertical Path Cover is also referred to as the “Input Station Cover” (IS Cover).

Vertical Path (IS) Cover

Follow the steps below to clear paper from the Vertical Path Cover

1. Open the Vertical Path Cover and remove the jammed paper. Paper along the paper path is automatically ejected from the Vertical Path Cover.

2. Close the Vertical Path Cover.

3. Touch

on the OCP to clear any error messages.

4-18 Care and Maintenance

Switch Back Area

Follow the steps below to clear paper from the Switch Back Area.

1. Open the Finisher Cover and the Tab.

2. Open the Switch Back Cover.

NOTE:

The Switch Back Cover is located on the left side of the printer, but is accessed from inside of the Finisher.

Finisher Cover

Tab

Switch Back Cover

Care and Maintenance 4-19

3. Turn the Fuser Unit Handle to the RELEASE position and rotate the blue knob in the direction shown below to remove the jammed paper.

NOTE:

The jammed paper may come out of the slit below the cover.

Fuser Unit Handle

Knob

Slit

4. Close the Switch Back Cover. Then close the Tab and the Advanced Finisher Cover.

5. Touch

on the OCP to clear any error messages.

4-20 Care and Maintenance

Paper Feed Block Area

Follow the steps below to clear paper from the Paper Feed Block area.

1. Open the Front Cover.

2. Turn the TH handle and Fuser handle to the RELEASE position.

Fuser Handle

TH Handle

Care and Maintenance 4-21

3. Rotate the blue knobs as shown below to remove any jammed paper.

Knobs

Paper

Guide

Tab s

4. Turn the TH handle to the LOCK position.

5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While

holding the Paper Guide Tab up, rotate each blue knob as shown below to remove any jammed paper.

6. Turn the TH Handle and the Fuser handle to the LOCK position.

7. Close the Front Cover.

8. Touch

4-22 Care and Maintenance

on the OCP to clear any error messages.

TH Handle

Paper Guide Tab

Trays 1, 2, and 3

Follow the steps below to clear paper from Trays 1, 2, and 3.

Tray 1

WARNING!

Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer.

1. Open the tray and remove the jammed paper.

Tray 2 or 3

2. Close the tray.

3. Touch

1. Open the tray and remove the jammed paper.

2. Close the tray.

3. Touch

on the OCP to clear any error messages.

Care and Maintenance 4-23

Multi-bypass Tray

Follow the steps below to clear paper from the MBT.

1. Remove the jammed paper by pulling it out in the direction shown below.

2. Touch

on the OCP to clear any error messages.

High Capacity Feeder

Follow the steps below to clear paper from the optional HCF.

WARNING!

The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be caught between the table and the bottom of the HCF.

1. Open the door of the HCF and remove any jammed paper.

4-24 Care and Maintenance

2. Take out the Top Cover and remove any jammed paper.

3. Return the Top Cover to its original position and close the door of the HCF.

4. Touch

on the OCP to clear any error messages.

Tab Stock Jam Recovery

If a jam occurs when the tab stock is in the paper path, follow the steps below to clear the printer and resume your print job. If there is no tab stock in the paper path, proceed as you would for any paper jam.

1. Clear the jammed paper and tab stock from the paper path.

2. Determine which tab in the set was affected by the jam.

3. Open the paper tray that contains the tab stock. Remove tab stock from the stack

until the tab position that jammed is on top. Close the paper tray.

4. Return the printer to the on-line position and your print job will resume automatically.

Care and Maintenance 4-25

Cleaning the Printer

In order to maintain print quality, thoroughly clean the printer following the instructions below. When cleaning the printer, pay particular attention to the notes and cautions for safe maintenance.

CAUTION!

Power OFF the printer prior to cleaning.

Do not use solvent on the printer. Using solvent may dissolve the plastic and paint of the printer.

Do not use cleaning solutions to clean inside and around the printer. Use only a water-moistened cloth.

NOTE:

If the toner gets on your clothes, wipe it off with a dry cloth first and wash the clothes in COLD water. Be careful not to use hot water as it permits the toner to permeate into the fabric. Although the toner is nontoxic, avoid breathing toner particles.

Cleaning the Printer Covers

1. Wipe with a water-moistened, lint-free, soft cloth.

2. Dry with a clean, lint-free soft cloth.

4-26 Care and Maintenance

Cleaning the Inside of the Printer

1. Open the Front Cover.

2. Using a dry, lint-free cloth, clean inside the Front Cover by wiping any visible

toner away.

3. Close the Front Cover.

Cleaning Trays 1, 2 and 3, the MBT, and HCF

1. Open the tray and remove the paper.

2. Clean inside the tray, especially the corners, by wiping any visible toner away

with a dry lint-free cloth.

3. Load the paper back into the tray and close the tray.

Care and Maintenance 4-27

Cleaning the Toner Bottle Joint

1. Open the Toner Supply Cover.

2. Clean inside the Toner Supply Cover by wiping any visible toner away with a dry,

lint-free cloth.

3. Close the Toner Supply Cover.

Cleaning the Conveyance Belt Area

NOTE:

When cleaning in the area surrounding the Drum Wrap Sensor, do not touch the Drum Wrap Sensor or the hook of the Drum Wrap Sensor Holder.

Toner Supply Cover

Toner Hopper Unit

1. Open the Front Cover.

2. Turn the TH Handle to the RELEASE position.

3. Remove the Drum Unit. Refer to page 4-12 for instructions.

4. Clean the Paper Guide, TR Guide, and the Lower Stay (C) by wiping any visible

dust away with a dry lint-free cloth.

Lower Stay (C)

TH Handle

Drum Wrap Sensor

Paper Guide

TR Guide

5. Replace the Drum Unit.

6. Turn the TH Handle to the LOCK position.

7. Close the Front Cover.

4-28 Care and Maintenance

Cleaning the Toner Collector Bottle Area

1. Turn off the power.

NOTE:

If the power is not turned off prior to removing the Toner Collector Bottle, the counter will be reset.

2. Open the Toner Collector Bottle Cover and the Inner Cover.

3. Remove the Toner Collector Bottle.

4. Clean the Toner Collector Bottle Cover, Toner Collector Bottle Box, the surface

of the Bottle Shutter, and the Inner Cover by wiping any visible toner away with a dry, lint-free cloth.

Bottle Shutter

Toner Collector Bottle Box

Inner Cover

Toner Collector Bottle Cover

Toner Bottle

5. Replace the Toner Collector Bottle.

6. Close the Inner Cover and the Toner Collector Bottle Cover.

Care and Maintenance 4-29

Handling and Storing Supplies and Consumables

Paper

Proper handling and storing of paper are important to optimize the performance of the printer. For best results, follow the instructions below.

When Loading

 Be careful not to damage, crease, or fold paper when handling.

 Eliminate any damaged paper before loading paper into the tray.

 Do not load different types of paper into the same tray.

 Remove any paper previously loaded in the tray when loading new paper. Do not

put new paper on the paper formerly loaded in the tray.

When Storing

 Wrap the remaining paper to keep the proper moisture content.

 Store the wrapped paper in an air-conditioned room. There should not be a

significant temperature difference between a paper storage environment and a printer operating environment. It may cause paper jams.

When Paper Jams Frequently Occur

 Replace the paper. Even if paper brands are same, characteristics may be slightly

different due to different environmental storage conditions.

 Turn over the paper in the tray. This should not be applied when using paper

whose front side or back side is prearranged such as letterhead forms.

4-30 Care and Maintenance

Toner and Developer

Proper handling and storage of the toner bottle and developer bottle are important to optimize printer performance. For best results, follow the instructions below.

When Purchasing

 Use only toner and developer which are specified for the printer. Print quality may

be degraded and troubles may occur if using toner and developer that does not meet the specification.

 Store the toner bottle and developer bottle in a well air-conditioned place. If the

temperature is over 104°F (40°C), the toner and developer may solidify. The recommended storing temperature is 14°F - 104°F (-10°C~40°C). The recommended relative humidity is 5% to 80%. Do not store for longer than 3 years after the date of manufacture.

 Do not expose developer to the air. If exposed, developer may rust and degrade

printing quality.

Care and Maintenance 4-31

4-32 Care and Maintenance

What This Chapter Provides

This contains the following information.

 Guidelines Flowchart  Basic Troubleshooting Tips  General Printing Problems  Print Quality Problems  Duplex Printing Problems  Printing Notes  OCP Display Messages  Printer Limitations  Network Problems

Chapter 5

Troubleshooting

NOTE:

The following sections provide troubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service center.

Troubleshooting 5-1

Guidelines Flowchart

Determine the type of problem.

The printer cannot be powered on.

Check if the main power distributor switch is on.

Check if the printer’s power switch is on.

The printer cannot be connected to the host system.

Check the device address definition at the host system. Correct if incorrect.

Check the cable connections to the printer.

Problem with print quality.

Check paper, toner, or developer for its quality, storing, and handling conditions. Eliminate any possible causes. (See Chapter 3.)

Check if the internal parts of the printer are contaminated. Clean if contaminated. (See Chapter 4.)

Cannot perform print jobs because of a printer error.

Check the OCP error message and take the appropriate corrective action.

Contact service personnel if the trouble is not corrected with these guidelines.

5-2 Troubleshooting

Basic Troubleshooting Tips

The following are some common situations that can cause a variety of problems. Before you look for a specific problem use the tips in this list.

 Check the power and all cables to the printer.  Check the printer OCP for information.  If possible, print the Status Page from the Reports menu and verify that the

settings match your configuration.

 Check the current status of the printer.

 The current status appears on the OCP.

If the printer is processing your job, the status message reflects this.

If your print job does not appear in the status message, another user’s job may be printing before yours or the printer may already have finished printing your job.

If your job is waiting to print, it appears in the list for the print queue.

 If used with a MicroPress Server, check the Status field in the DDP-MP main

window.

Troubleshooting 5-3

General Printing Problems

If this happens Try this

Paper handling problems (jams)

Printer does not respond to a Print command

Message requests a paper size that you do not have

Status Page does not print

Print settings for your job output do not match the settings you gave

Stops printing • Verify that you did not make any OCP selections during the print job.

• Check pick rollers and clean area of problem paper source.

• Straighten paper stack of problem paper source.

• Confirm paper size in printer driver, paper tray, and OCP.

• Try printing a Status Page from the Reports menu. If you are able to print the Status Page but still cannot print a file from your computer, contact your system administrator or your authorized service/support center.

• Verify that you printed to the correct queue.

• If you are still unable to print, contact your system administrator.

1. Cancel the job.

2. Change the page size in the Print option of your application.

3. Resubmit the job.

• If the OCP shows a diagnostic or error message, take the appropriate corrective action.

• If the OCP is completely blank, shut down and restart the printer. When the printer reaches Ready status, try printing a Status Page from the Reports menu. If the Status Page still fails to print, contact your authorized service/support center.

• Verify that you did not override the setting for job in another place.

Paper does not pick • Try printing any Test Print from the OCP.

IP address is changed automatically

PostScript error page is printed

Drum Wrap

Stacked Paper Sticks

Staple function is not working

Job offset is not working • Perform a job offset test using the Test Print.

Incorrect font is printed.

• Verify that you did not use DHCP mode for IP Address. Change to STATIC mode from the Web Interface.

• Verify that the Postscript data format.

• Paper fibers should run parallel to the paper feed direction. See

Appendix C.

• Paper curl should be less than 10mm. See Appendix C.

• Too much paper on the Finisher.

- Remove the stacked paper from the Finisher.

• Print density is too high.

• Perform a stapling test using the Test Print.

• Print a font list report to confirm the font is available.

• Confirm the printer driver setting.

• Refer to the README file in the printer driver CD-ROM.

5-4 Troubleshooting

Print Quality Problems

If this happens Try this

Pages have toner streaks Clean the printer as described in Chapter 4.

• Paper does not meet specification.

- See “Media Guidelines” on page C-1

• Moisture content is too high.

- Replace with newly unwrapped paper.

Page is wrinkled or printed characters are blurred

Paper is streaked, spotted, or smudged

Voids or vertical voids

The tip or back end of paper is dirty

• The side guide is not adjusted properly.

- Adjust to proper size.

• OCP setting does not match loaded paper.

- Load the correct size paper

• Print density is too high.

- Adjust print density.

• The inside of the printer is dirty.

- Clean the inside of the Printer

• Print density is too high.

- Adjust print density.

• Change of paper settings.

- Print a Cross Pattern test print to remove dirt.

• The Drum may be damaged.

- Replace the drum.

Notes:

This is an electric printing device and slight dots or smudges are unavoidable. A paper jam may cause staining of the fuser unit. Print several pages to remove the stain. Cleaning or replacement of the fuser unit is required in some cases.

• Moisture content is too high.

- Replace with newly unwrapped paper.

• Paper does not meet specification.

• Creased or wrinkled paper is loaded in the tray.

- Removed damaged paper or replace with newly unwrapped paper.

• Print density is too high.

- Adjust print density.

• Host application setting is incorrect.

- Correct the application settings.

• There may be condensation inside the printer.

- Turn on the printer power and leave it for 30-60 minutes, then start printing.

• The drum unit may be damaged.

- Replace the drum unit.

• Clean the NIP Guide and TR guide in the Conveyance Belt area.

• Clean the Finisher Exit Roller.

Part of solid printing is scraped or scratched

Printing is too dark

• Print Density is too high

- Adjust print density.

• Print Density is too high

- Adjust print density.

• Print Density is too high after initial power up. Adjust print density lower. After several thousand pages are printed, return the print density to the higher setting.

Troubleshooting 5-5

Duplex Printing Problems

If this happens Try this

Duplex pages print upside down

Paper Jam

Change the Duplex print option that specifies how the second image is placed relative to the first image.

• Confirm paper weight setting in the OCP.

• Use paper (grain long) with fibers that run in parallel with the paper feed direction.

5-6 Troubleshooting

Printing Notes

 Paper jams (e.g. E134) may happen at the Switch Back Station, when using thick

(stiff) paper.

 Banding may occur when printing half tones. This happens when paper enters the

fuser unit or exits the regist rollers.

 Banding may occur when half tone printing on thick paper. This happens when

paper enters the fuser unit or exits the regist rollers.

 Print position may gradually shift backward on the page when printing on thick

paper.

 Multiple paper feed may occur if you are using paper that does not meet

specifications.

 Paper jams (E118, E119, E128, E134, etc.), stacker jams, poor stacking accuracy

and poor staple accuracy may occur on paper with too much curl.

 Print start position may change based on paper size and weight.  Print density may degrade when printing more than 30% print coverage.  Stacking accuracy may degrade when printing thin long paper.  The paper exit rollers on the Finisher may quickly become contaminated when

printing out of printable area.

 Print density may darken after replacing the developer mix.  Scratches may occur if the OPC Drum is touched.  To avoid paper jams, print speed is reduced when printing with tray combinations.  Depending on paper thickness, slippage may occur during the folding process.

For this reason, print should be a minimum 10mm away from the fold.

 Perform a test print to check print quality prior to starting daily print jobs and

prior to starting jobs requiring high print quality.

 Continuous half-tone or solid black printing may cause print quality degradation.  Frequent high black-to-white ratio and high-density printing can cause print

quality to degrade. Check the print quality periodically and clean the inside of the printer.

 A high black-to-white ratio on duplex print jobs can cause paper to stick to the

finisher. To avoid this problem, remove paper from the finisher stack frequently or lower the print density.

 Print density may be high for several thousand pages after powering on the

printer. If this is the case, set the print density to “Light” for several thousand pages, then return the print density to “Medium”.

 Print density may be gradually decreased by continuous low-density printing.

Print several hundred pages of a half-tone pattern to increase print density.

 After continuous printing of thick paper, the first sheet of a new print job may

pick up dirt from the fuser unit. Run a cross-pattern test print to remove dirt.

 Print speed is decreased when paper thickness continuously alternates.

Troubleshooting 5-7

OCP Display Messages

The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messages. The following table lists the messages in alphabetical order. Each message is explained and a corrective action is given when applicable.

For information on messages not explained here, please refer to your option-specific user’s guide.

Message Description Corrective Action

Booklet Stacker Full Remove Booklets

Booklet Stacker Full Remove Paper E027

Call for Service Exxx or other text

Container x Top Cover O pen Close Cover

Container Close Cover

Deleting Jobs

Developer Bottle Not Set Set Developer Bottle E01E

Developer Error Retry Exhausting E048

Developer Error Retry Operation E047

Developer Mix End of Life Replace Developer E012

Drum Unit End of Life Replace Drum Unit E016

Drum Wrap Sensor Error Clean Wrap Sensor E018

Drum Wrap Remove Paper E118

Drum Wrap Remove Paper E119

Duplex-Always Duplex-Always mode is enabled.

Elevator Tray Paper Full Remove Paper E009

Elevator Tray Paper Full Remove Paper E00A

Enter new password

x V Path Cover Open

Self-explanatory. Remove booklets.

“Call for Service” message requires a

Any service call for problem resolution. Line 2 is the error code.

The top cover of the container is open. x is the container number.

The v path cover of the container is open. x is the container number.

Status message. The selected jobs are being deleted from the print queue.

The developer bottle is not seated properly. Reseat the bottle.

An error occurred when operating the developer.

An error occurred when replacing the developer mix.

The developer mixture needs to be exchanged.

The photoconductive drum needs to be replaced.

The drum wrap sensor level is abnormal.

Simplex paper is wrapped around the drum.

Duplex paper is wrapped around the drum. Remove the jammed paper.

The output tray of the Advanced Finisher is full.

Paper did not stack properly in the output tray of the Advanced Finisher.

Passwords are for use by System Administrators and Service Technicians only.

Contact your authorized Service Technician and provide the error code displayed on the OCP.

Close the cover.

Wait for the printer to return to a Ready state.

Retry. If the error occurs again, contact an authorized Service Technician.

Replace developer. Printing will resume when the developer is replaced.

Replace the Drum Unit. Printing will resume when the Drum Unit is replaced.

Contact your authorized Service Technician.

Remove the jammed paper.

Contact your System Administrator for additional information.

Remove paper from the elevator tray.

Contact your System Administrator for additional information.

5-8 Troubleshooting

Message Description Corrective Action

Passwords are for use by System

Enter new password again

Enter service password

Enter system password

Entrance Paper Guide Open Close Guide

Finisher Front Cover Open Close Cover E03F

Front Cover Open Close Cover E043

Fuser Unit End of Life Replace Fuser Unit E015

Fuser Web End of Life Replace Fuser Web E014

HCF Open Close Tray E023

HCF Top Cover Open Close Cover E046

Heater Off Mode Status message None

Input Keycode

Input Station Cover Open Close Cover E044

Insufficient Disk Space One Copy Job

Invalid Booklet #xx Clear Paper Path

Invalid Booklet #xx Cancel Job

Invalid Combination #1 Cancel Job

Invalid Combination #2 Cancel Job

Invalid Folder #xx Clear Paper Path

Invalid Folder #xx Cancel Job

Administrators and Service Technicians only.

You must provide the service password to gain access to the selected menu item.

You must supply the system password to gain access to the selected menu item.

The Entrance Paper Guide is located behind Front Cover R of the Publishing Finisher.

The front cover of the Advanced Finisher is open.

Self-explanatory. Close the cover.

The fuser unit needs to be replaced.

The fuser cleaning web needs to be replaced.

The door of the high capacity feeder is open.

Self-explanatory. Close the cover.

A valid keycode is required to activate this feature.

The IS cover is also referred to as the vertical path cover.

There is not enough space for the requested operation. Only one copy is printed.

The Booklet Finisher cannot perform the operation.

Incorrect stacker choice requested. (Cannot deliver to Upper Tray from Inserter.)

Incorrect stacker choice requested: (Cannot deliver to Container Stacker from Inserter.)

The Booklet Finisher cannot perform the operation.

Contact your System Administrator for additional information.

Contact your System Administrator if you need access to menu items that are password protected.

Close the guide completely, then close the cover.

Close the cover.

Contact your authorized Service Technician.

Replace the Fuser Cleaning Web. Printing will resume when the Fuser Cleaning Web is replaced.

Close the door.

Contact your System Administrator or authorized Service Technician.

Close the cover.

Increase disk space or send job multiple times.

Remove the remaining paper.

Cancel the job.

Remove the remaining paper and cancel the job.

Cancel the job.

Troubleshooting 5-9

Message Description Corrective Action

Invalid Password

Invalid Time Server Address

Invalid Value Incorrect value entered. Re-enter value. LED Eraser Not Set

Set Erase Lamp E080

Lifting Tray N ame

Loading Fail Network Status message.

Loading Network Status message.

Low on Front Staples Status message. Have replacement staples available. Low on Rear Staples Status message. Have replacement staples available. Low Toner - Recovery

E09A

MBT Load xx E090

Network Load Failed Network connection error. Check the Ethernet cable of the NIC. Open Stacker Full The output tray is full. Remove the paper from the tray. Out of Front Staples

Load Staples Out of Rear Staples

Load Staples Paper in Duplex Path

Remove Paper E05C Paper in Fin Holding Path

Remove Paper Paper in Fin Sheet Path

Remove Paper

Paper in Finisher Remove Paper E064

Paper in Finisher Remove Paper E065

Paper in Finisher Remove Paper E066

Paper in Finisher Remove Paper E067

Paper in Finisher Remove Paper E068

Paper in Fuser Remove Paper E070

Paper in Input Station Remove Paper E050

Paper in Input Station Remove Paper E051

A valid password is required to access this area of the OCP.

Incorrect value in time server IP address field.

The LED eraser is not set.

The specified tray is moving into the feed position.

In process of supplying the toner.

The wrong paper size is loaded in the multi-bypass tray.

The front stapler unit of the Advanced Finisher is out of staples.

The rear stapler unit of the Advanced Finisher is out of staples.

Paper jam on return path 1. Remove the jammed paper.

Paper jam in holding path. Remove the jammed paper.

Paper jam in sheet path. Remove the jammed paper.

Paper jam in entrance path of the Advanced Finisher.

Paper jam in exit path of the Advanced Finisher.

Paper jam in bypass of the Advanced Finisher.

Paper jam in staple tray of the Advanced Finisher.

Paper jam in exit path of the Advanced Finisher sub tray.

Paper jam in fuser unit. Remove the jammed paper.

Paper jam on IS path 1. Remove the jammed paper.

Paper jam on IS path 2. Remove the jammed paper.

Retry password. If incorrect, contact your System Administrator.

Check the time server IP address via the Web Utilities.

Contact your authorized Service Technician.

Status message. Wait for the printer to return to a Ready state.

Wait for the printer to return to a Ready state.

Load the MBT with the requested paper size.

Replace the front staple cartridge.

Replace the rear staple cartridge.

Remove the jammed paper.

5-10 Troubleshooting

Message Description Corrective Action

Paper in Input Station Remove Paper E052

Paper in Input Station Remove Paper E072

Paper in Input Station Remove Paper E056

Paper in Open Stacker

Paper in Paper Exit Remove Paper E05E

Paper in Regist. Station Remove Paper E057

Paper in Return Path Remove Paper E05C

Paper in Return Path Remove Paper E05D

Paper in Sheet Inserter 1 Remove Paper

Paper in Stacker x Remove Paper

Paper in Stacker x Top Remove Paper

Paper in Stacker x V Path Remove Paper

Paper in Switch Back Remove Paper E05B

Paper in Switch Back Remove Paper E05F

Paper in Transfer Station Remove Paper E05A

Paper Jam Container x Path y

Remove Paper

Paper Jam Duplex Path Remove Paper E194

Paper Jam Fin Bypass Remove Paper

Paper Jam Fin Exit Remove Paper

Paper Jam Fin Folder Remove Paper

Paper Jam Fin Sheet Path Remove Paper

Paper Jam Finisher Remove Paper E1D0

Paper Jam Finisher Remove Paper E1D1

Paper jam on IS path 3. Remove the jammed paper.

Paper jam on feed path of tray table 5. Remove the jammed paper.

Paper jam on IS timing path. Remove the jammed paper.

Output from a previous print job is on the tray.

Paper jam on IS path 12. Remove the jammed paper.

Paper jam on skew path. Remove the jammed paper.

Paper jam on return path 1. Remove the jammed paper.

Paper jam on return path 3. Remove the jammed paper.

Paper jam in insert tray 1. Remove the jammed paper.

Paper jam in stacker. x is the stacker number.

Paper jam on switch back path. Remove the jammed paper.

Paper jam on flip path. Remove the jammed paper.

Paper jam on drum. Remove the jammed paper.

Paper jam in container stacker. x is the container number, y is the path number.

Paper jam on return path 3. Remove the jammed paper.

Paper jam in finisher bypass. Remove the jammed paper.

Paper jam in finisher exit. Remove the jammed paper.

Paper jam in finisher folding unit. Remove the jammed paper.

Paper jam in finisher sheet path. Remove the jammed paper.

Paper jam in Advanced Finisher path. Remove the jammed paper.

Remove the paper from the tray.

Remove the jammed paper.

Troubleshooting 5-11

Message Description Corrective Action

Paper Jam Finisher Remove Paper E1D2

Paper Jam Finisher Remove Paper E1D3

Paper Jam Finisher Remove Paper E1D4

Paper Jam Finisher Remove Paper E1D5

Paper Jam Finisher Remove Paper E1D6

Paper Jam Finisher Remove Paper E1D7

Paper Jam Finisher Remove Paper E1D8

Paper Jam Finisher Remove Paper E1D9

Paper Jam Fuser Remove Paper E128

Paper Jam Fuser Remove Paper E129

Paper Jam HCF Remove Paper E190

Paper Jam HCF Remove Paper E192

Paper Jam Input Station Remove Paper E181

Paper Jam Input Station Remove Paper E182

Paper Jam Input Station Remove Paper E185

Paper Jam Input Station Remove Paper E186

Paper Jam Input Station Remove Paper E189

Paper Jam Input Station Remove Paper E191

Paper Jam Input Station Remove Paper E193

Paper Jam Input Station Remove Paper E18A

Paper Jam Input Station Remove Paper E18B

Paper Jam MBT Remove Paper E18C

Paper Jam Paper Exit Remove Paper E134

Paper jam in Advanced Finisher path. Remove the jammed paper.

Paper jam in stapler tray of Advanced Finisher.

Paper jam in the Advanced Finisher exit. Remove the jammed paper.

Paper jam in the bypass of the Advanced Finisher.

Paper jam in Advanced Finisher exit. Remove the jammed paper.

Paper jam in Advanced Finisher path. Remove the jammed paper.

Paper jam in the exit sub tray of the Advanced Finisher.

Paper jam before flip path. Remove the jammed paper.

Paper jam on flip path. Remove the jammed paper.

Paper jam before IS path 5. Remove the jammed paper.

Paper jam on IS path 5. Remove the jammed paper.

Paper jam on IS path 1. Remove the jammed paper.

Paper jam before IS path 2. Remove the jammed paper.

Paper jam on IS path 2. Remove the jammed paper.

Paper jam before IS path 3. Remove the jammed paper.

Paper jam on IS path 3. Remove the jammed paper.

Paper jam on IS path 5. Remove the jammed paper.

Paper jam before IS path 5. Remove the jammed paper.

Paper jam before IS timing path. Remove the jammed paper.

Paper jam on IS timing path. Remove the jammed paper.

Paper jam before MBT timing path. Remove the jammed paper.

Paper jam before paper out path. Remove the jammed paper.

Remove the jammed paper.

5-12 Troubleshooting

Hitachi DDP70e, DDP 92 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About This Manual

Introduction

Audience

Manual Conventions

For More Information

Customer Support

Supplies Ordering

Spare Parts Ordering

What This Chapter Provides

Printer Features

I/O Configurations

Operator Control Panel

External View of the Printer (70 ppm)

External View of the Printer (92ppm)

Internal View of the Printer

What This Chapter Provides

OCP Description

Menu Structure

Using the Menu Screens

Main Menu

Information

Printer Menu

Setup Menu

Reports Menu

Finisher Menu for the Booklet Finisher (92 ppm only)

Finisher Menu for the Publishing Finisher

Finisher Menu for the Container Stacker

Jobs Menu

Passwords

What This Chapter Provides

Paper

Paper Weights

Unacceptable Paper

Storing Paper

Paper Sizes, Paper Types, and Printer Input Trays

Loading Paper

Loading Paper in Tray 1

Loading Paper in Tray 2 or 3

Loading Paper into the MBT

Loading Paper into the HCF

Loading Special Media

Pre-punched Paper

Loading Pre-printed Paper

Loading Tab Stock

Setting the Custom Paper Size Values

Setting the Tray Adjust Values

Setting the Default Paper Source

Setting the Paper Type

Setting the Paper Weight

Ordered Sets

Define the Ordered Sets

What This Chapter Provides

Replacing Consumables

Adding Toner

Replacing the Toner Collector Bottle

Replacing the Developer Mix

Exhausting the Developer Mix

Supplying the Developer Mix

Replacing the Drum Unit

Replacing the Fuser Cleaning Web

Replacing Staples

Clearing Paper Jams

Vertical Path (IS) Cover

Switch Back Area

Paper Feed Block Area

Trays 1, 2, and 3

Tray 1

Tray 2 or 3

Multi-bypass Tray

High Capacity Feeder

Tab Stock Jam Recovery

Cleaning the Printer

Cleaning the Printer Covers

Cleaning the Inside of the Printer

Cleaning Trays 1, 2 and 3, the MBT, and HCF