HR6CF144
HR6CF200
1-7
8
9
10-11
S
afety and warning information
F
or your safety and
correct usage, before
installing and first using the
appliance, read this user
manual carefully, including its
hints and warnings. To avoid
unnecessary mistakes and
accidents, it is important to
make sure that all people
using the appliance are
thoroughly familiar with its
operation and safety features.
Save these instructions and
be sure that they remain with
the appliance if it is moved or
sold, so that anyone using it
throughout its life will be
properly informed on usage
and safety notices.
For the safety of life and
property, keep the
precautions of these user's
instructions as the
manufacturer is not
responsible for damages
caused by omission.
SPECIFICATIONSSPECIFICATIONS
S
afety for children and others
who are vulnerable
A
ccording to EN standard
his appliance can be used
T
12-14
by children aged from 8 years
and above and persons with
reduced physical, sensory or
mental capabilities or lack of
experience and knowledge if
they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved. Children shall not
play with the appliance.
Cleaning and user
maintenance shall not be
made by children without
supervision.
According to IEC standard
This appliance is not intended
for use by persons (including
children) with reduced
physical, sensory or mental
capabilities, or lack of
experience and knowledge,
unless they have been given
supervision or instruction
15
16
17
concerning use of the
appliance by a person
responsible for their safety.
Keep all packaging away
from children as there is risk
of suffocation
If you are discarding the
appliance, pull the plug out
of the socket, cut the
connection cable (as close
to the appliance as you can)
and remove the door to
prevent children playing
from suffering an electric
shock or from closing
themselves inside.
If this appliance, featuring a
magnetic door seals, is to
replace an older appliance
having a spring lock (latch)
on the door or lid, be sure to
make the spring lock
unusable before you discard
the old appliance. This will
prevent it from becoming a
death trap for a child
General safety
This appliance is
intended to be used in
households and similar
applications such as
-staff kitchen areas in shops,
offices and other working
environments;
-farm houses and by clients
in hotels, motels and other
residential type
environments;
-bed and breakfast type
environments;
-catering and similar
nonretail applications
WARNING — Do not store
explosive substances such
as aerosol cans with a
flammable propellant in this
appliance.
WARNING —If the supply
cord is damaged, it must be
replaced by the
manufacturer, its service
agent or similarly qualified
persons in order to avoid a
hazard.
WARNING — Keep
ventilation openings in the
appliance enclosure or in
any built-in structure clear of
obstruction.
WARNING — Do not use
mechanical devices or other
means to accelerate the
defrosting process, other
than those recommended by
the manufacturer.
WARNING — Do not
damage the refrigerant
circuit.
WARNING — Do not use
electrical appliances inside
the food storage
compartments of the
appliance, unless they are of
the type recommended by
the manufacturer.
WARNING — The
refrigerant and insulation are
flammable. When disposing
of the appliance, do so only
at an authorized waste
disposal center. Do not
expose to flame.
WARNING —When
positioning the appliance,
ensure the supply cord is not
trapped or damaged.
WARNING —Do not locate
multiple portable
socket-outlets or portable
power supplies at the rear of
the appliance.
WARNING —Damaged supply
cord must be repalced by a
special cord or assembly
available from the manufacture
or its service agent.
Replacing the LED light:
WARNING — The LED light
must not be replaced by the
user! If the LED light is
damaged, contact the
customer helpline for
assistance.
contain refrigerant and
gases in the insulation.
Refrigerant and gases must
be disposed of
professionally as they may
cause eye injuries or ignition.
Ensure that tubing of the
refrigerant circuit is not
damage prior to proper
disposal.
it is hazardous for anyone
other than an Authorized
Service Person to service this
appliance.In Queensland the
Authorized Service Person
MUST hold a a Gas Work
Authorization for hydrocarbon
refrigerants to carry out
servicing or repairs which
involve removal of covers.
Refrigerant
The refrigerant isobutene
(R600a) is contained within
the refrigerant circuit of the
appliance, a natural gas with
a high level of environmental
compatibility, which is
nevertheless flammable.
During transportation and
installation of the appliance,
ensure that none of the
components of the refrigerant
circuit becomes damaged.
The refrigerant (R600a) is
flammable.
WARNING — Refrigerators
Warning: risk of fire/Warning: risk of fire
flammable materials
If the refrigerant circuit is
damaged:
-Avoid naked flames and
sources of ignition.
-Thoroughly ventilate the
room in which the appliance
is situated.
It is dangerous to alter the
specifications or modify this
product in any way.
Any damage to the cord may
cause a short circuit, fire,
and/or electric shock.
Electrical safety
1. The power cord must not
be lengthened.
2. Make sure that the power
plug is not crushed or
damaged. A crushed or
damaged power plug may
overheat and cause a fire.
3. Make sure that you can
access the main plug of the
appliance.
4. Do not pull the main
cable.
5. If the power plug socket
is loose, do not insert the
power plug. There is a risk
of electric shock or fire.
6. You must not operate the
appliance without the
interior lighting lamp cover.
7. The fridge is only supplied
with power supply of single
phase alternating current of
220 ~ 240 V/50Hz. If
fluctuation of voltage in the
district of user is so large
that the voltage exceeds the
above scope, for safety sake,
be sure to apply A.C.
Automatic voltage regulator
of more than 350W to the
fridge. The fridge must
employ a special power
socket instead of common
one with other electric
appliances. Its plug
must match the socket
with ground wire.
Daily use
Do not store flammable
gas or liquids in the
appliance. There is a risk of
an explosion.
Do not operate any
electrical appliances in the
appliance (e.g. electric ice
cream makers, mixers etc.).
When unplugging always
pull the plug from the mains
socket, do not pull on the
cable.
Do not place hot items near
the plastic components of
the fridge.
Do not place food products
directly against the air outlet
on the rear wall.
Store pre-packed frozen
food in accordance with the
frozen food manufacturer’s
instructions.
The manufactures storage
recommendations should be
strictly adhered to. Refer to
relevant instructions for
storage.
Do not place carbonated or
fizzy drinks in the freeze
compartment as it creates
pressure on the container,
which may cause
damage to the
the
in
freezer
resulting
appliance .
Frozen food can cause frost
burns if consumed straight
from
Opening the door for long periods
explode,
it to
compartment.
can cause a significant increase
of the temperature in the
compartments of the appliance.
Clean regularly surfaces that can
come in contact with food and
accessible drainage systems.
Store raw meat and fish in suitable
containers in the refrigerator, so
that it is not in contact with or drip
onto other food.
If the refrigerating appliance is
left empty for long periods, switch off,
defrost, clean, dry, and leave the door
open to prevent mould developing
within the appliance.
Do not place the appliance
in direct sunlight.
Keep burning candles,
lamps and other items with
naked flames away from the
appliance so that do not set
the appliance on fire.
The appliance is intended
for keeping food and/or
beverages in normal
households as explained in
this instruction booklet.
The appliance is heavy.
Care should be taken when
moving it.
Do not remove or touch
items from the freezer
compartment if your hands
are damp/wet, as this could
cause skin abrasions or
frost/freezer burns.
Never use the base,
drawers, doors etc. to stand
on or as supports.
Frozen food must not be
refrozen once it has been
thawed out.
Do not consume ice
popsicles or ice cubes
straight from the freezer as
this can cause freezer burn
to the mouth and lips.
To avoid items falling and
causing injury or damage to
the appliance, do not
overload the door racks or
put too much food in the
crisper drawers.
5
Caution!
Care and cleaning
Before maintenance, switch
off the appliance and
disconnect the mains plug
from the mains socket.
Do not clean the appliance
with metal objects, steam
cleaner, ethereal oils,
organic solvents or abrasive
cleansers.
Do not use sharp objects to
remove frost from the
appliance. Use a plastic
scraper.
Installation important!
For electrical connection
carefully, follow the
instructions given in this
manual.
Unpack the appliance and
check if there are damages
on it. Do not connect the
appliance if it is damaged.
Report possible damages
immediately to the place you
bought it. In this case retain
packing.
It is advisable to wait at least
four hours before connecting
the appliance to allow the oil
to flow back in the
compressor.
Adequate air circulation
should be allowed around
the appliance reducing the
risk of overheating. To
achieve sufficient ventilation,
follow the instructions
relevant to installation.
Wherever possible the back
of the product should not be
close to a wall to avoid
touching or catching warm
parts (compressor,
condenser) to prevent the
risk of a fire, follow the
instructions relevant to
installation
The appliance must not be
locate close to radiators or
cookers.
Make sure that the mains
plug is accessible after the
installation of the appliance.
Service
Any electrical work required
to do the servicing of the
appliance should be carried
out by qualified electrician or
competent person. This
product must be serviced by
an authorized Serviced
Center, and only genuine
spare parts must be used.
6
Note: Children aged from 3 to 8 years are allowed to load and
unload refrigerating
appliances.(This clause applies only to the EU region.)
When refrigerating food, please be careful not to contact the surface of the inner box
directly.
When frozen food, in order to prevent moisture loss, prevent the odor, should separate
the different food sealed storage, and can only
use non-toxic, tasteless, impermeable,
waterproof sealing material.
Hot food should be cooled to room temperature first, then put into the freezer, otherwise
it will affect the
storage status of other foods and increase the power consumption.
Two-s tar frozen-food compartments ar e suitabl e for stori ng pre-frozen food, stor ing
makin g icecream and making ice cubes.
or
One-, t wo- and three-star compartments a re not suit able for th e freezing of fresh food.
Order
1
2
3
4
5
Compartments
TYPE
Fridge
( Freezer***)*-
***-Freezer
**-Freezer
*-Freezer
Target storage
temp.[℃]
+2 +6≤
≤-18
≤-18
≤-12
≤-6
Appropriate food
Eggs, cooked food, packaged food, fruits and
vegetables, dairy products, cakes, drinks and
other foods are not suitable for freezing.
Seafood (fish, shrimp, shellfish), freshwater
aquatic products and meat products
(recommended for 3 months, the longer the
storage time, the worse the taste and
nutrition), suitable for frozen fresh food.
Seafood (fish, shrimp, shellfish), freshwater
aquatic products and meat products
(recommended for 3 months, the longer the
storage time, the worse the taste and
nutrition), are not suitable for frozen fresh food.
Seafood (fish, shrimp, shellfish), freshwater
aquatic products and meat products
(recommended for 2 months, the longer the
storage time, the worse the taste and nutrition),
are not suitable for frozen fresh food.
Seafood (fish, shrimp, shellfish), freshwater
aquatic products and meat products
(recommended for 1 months, the longer the
storage time, the worse the taste and nutrition),
are not suitable for frozen fresh food.
7
Disposal of the appliance
It is prohibited to dispose of this appliance in domestic household waste.
Packaging materials
Packaging materials with the recycle symbol are recyclable. Dispose of
the packaging in a suitable waste collection container to recycle it.
Before disposal of appliance.
1. Disconnect the main plug from the main socket.
2. Cut off the main cable and discard it.
Correct disposal of this product
This symbol on the product, or in its packaging, indicates that this
product may not be treated as household waste, Instead, it should be
taken to the appropriate waste collection point for the recycling of
electrical and electronic equipment. By ensuring this product is
disposed of correctly, you will help prevent potential negative
consequences for the environment and human health, which could
otherwise be caused by the inappropriate waste handing of this
product. For more detailed information about the recycling of this
product, please contact you local council, your household waste
disposal service, or the store where you purchased the product.
8
INSTRUCTION MANUAL
SAFETY PRECAUTIONS 1
To ensure proper use, please thoroughly study these SAFETY PRECAUTIONS before operating the
appliance.
The purpose of the safety precautions in this manual is to minimize risks that could cause serious
damage and injury to you or other persons. The safety precautions are divided into WARNINGS and
CAUTIONS. Cases where improper handling of the unit could lead to death or serious injury are listed
under the WARNING heading. However, the cases listed under the CAUTION heading could
also lead to serious results. To ensure the safety, adhere strictly to both types of safety precautions.
WARNING
Text
set off by the exclamation mark contains information that should be strictly adhered to. Afte r
reading the instruction manual, store it an easily accessible place where the user(s) of this
Improper handling of the unit could lead to death or serious injury.
appliance
can easily find it.
PRECAUTIONS FOR USE
WARNING
DON'T TAMPER
DANGER OF
EXPLOSION
All repairs, disassembly and modifications
should be performed only by qualified
technicians. Attempting to perform
these yourself could result in a fire,
malfunction, and injury.
Never put flammable or volatile
substances into the unit as explosion and
fire could result.
ELECTRICAL
SHOCK HAZARDS
PROHIBITED
Never splash water directly onto the
product or wash with water as shortcircuit and electrical leakage could result.
Do not damage, modify, excessively bend,
strain, twist or bundle up the power cord.
Also, placing heavy objects the power
cord or squeezing it in a tight place could
damage it, possible resulting in electrical
shock or fire.
PROHIBITED
Use a dedicated wall outlet. Do not use
extension cords or convenience
receptacles as this could result in
electrical shock, overheating and a fire.
9
FLAMMABLE
Never use flammable spray cans or leave
flammable substances near the unit.
Sparks from electrical switches could
result in explosion and fire.
INSTRUCTION MANUAL
SAFETY PRECAUTIONS 2
WARNING
PROHIBITED
PROHIBITED
Do not store bottles and cans in the unit.
The contents could freeze and the
containers break causing injury.
For indoor use only. Using the unit in a
location exposed to rain could result in
electrical leakage and electrical shock.
Install the unit in a location where the
floor is sturdy enough to support the
load of the unit. If the floor is not sturdy
enough or installation is incorrectly
performed, the unit could tip over and
cause personal injury.
CAUSION AGAINST
PROHIBITED
EXPLOSION
The unit is intended for storage of frozen foods.
Storage of items other than the intended could have
an adverse affect on the items stored in the unit.
Frozen foods
Never place heavy objects or items containing
water on top of the unit. Containers filled with
Water could fall and cause injury. Furthermore, the
spilled water could deteriorate the insulation of
electrical components and result in electrical leakage.
If you find a gas leakage,please don't touch
the chest freezer,and close gas and open
the door for ventilation. A gas leakage could
cause an explosion, fire, and injury.
When you dispose of refrigerators and freezers
remove any doors Children can suffocate if they get
.
trapped inside This refrigerator contains insulation
.
formed with flammable blowing gases Avoid safety
.
hazards by carefully disposing of this appliance
.
Please contact your local council and seek
an
environmentally friendly solution
.
Keep away from hot air sources
Cooling performance is reduced if the unit is
placed near heat sources such as hot plates and
stoves and if it is exposed to direct sunlight.
Leave disassembly and disposal of the
unit to qualified experts.
When not in use please store the unit in a location away
from children. Please take necessary precautions to keep
the door opened to avoid accidental entrapment inside
the compartment.
10
INSTRUCTION MANUAL
SAFETY PRECAUTIONS 3
CAUTION
Sufficient ventilation is required to ensure your
freezer operates at optimum high efficiency and
with lowest possible power consumption, Therefore
you are required to place your appliance in a position
with adequate clearance. We recommend you place
your appliance at 100mm away from the wall to the
back of your appliance, 200mm from the side
clearance and 300mm from the top of your appliance.
A clearance space of 160 degrees is required for the
appliance door.
Never hang from the door or climb onto
the unit.
PROHIBITED
Never touch the power cord plug, other
electrical components, or operate the switch
PROHIBITED
with wet hands. Electrical shock could result.
DISCONNECT
POWER CORD
PLUG FROM
WALL OUTLET
PROHIBITED
If the supply cord is damaged,it must be
replaced by the manufacturer or its service agent or a similarly qualified person
in order to avoid a hazard.
Disconnect the power cord plug from the
wall outlet before moving the unit and make
sure that the power cord is not damaged
during transport. A damaged power cord
could result in electrical shock and/or fire.
Never use if the power cord or plug is
damaged or the plug cannot be firmly seated
in the receptacle sockets as electrical shock,
short-circuit and fire could result.
When disconnecting the power cord plug
from the wall outlet, hold at the plug main
body close to the outlet. Pulling the cord
could cause wire breakage, causing
overheating and fire.
Make sure that the unit does not tip over
or fall when it is moved. A falling unit
could cause serious injury.
11
INSTRUCTION MANUAL
HOW TO USE
BEFORE USE
Remove shipping packaging, tape, etc. and leave the lid open for ventilation for a while.
The unit is cleaned before shipment. However, clean the compartment interior once after delivery.
Following installation, refrigeration will start about 10 minutes after operation is started.
Operate for about 2 hours to cool the freezer compartment before placing items in the freezer.
WAIT 5 MINUTES OR MORE BEFORE RE-STARTING
Restarting the unit immediately after it has been turned off may cause fuses to blow and activate
the circuit-breaker, the compressor may be overloaded, and/or other damage may occur.
DEFROSTING
When 5mm of frost forms in t he fr eez er, for maximum efficiency defrosting is required, you could shave off the
excess or defrost completely. If you defrost completely, please do as follows:
1.) Empty the contents & disconnect the power cord;
2.) Shaving the frost whilst thawing will shorten the defrost time;
3.) Then drain, wipe & clean the inside with a soft cloth.
WARNING
Do not use a hammer, knife o r bot tle t o chi sel a ny pa rt of t he
freezer. Use a plastic s cra per t o pre ven t dam agi ng th e inside
lining and evaporate r.
12
INSTRUCTION MANUAL
CLEANING
To prevent any electical shock hazards or injury , a lway s
plug from the wall outlet before cleaning.
disconnect the power cord
1 EXTERIOR AND COOLER COMPARTMENT
Wipe with a soft, dry clot h. If v ery s oil ed, w ipe w ith a c loth that has been moistened with a dete rge nt. T hen d ry of f
with a clean moist cloth .
WARNING: Do not splash water directly onto the freezer and do not wash with water.
Short-circuit and electrical shock could result.
For maximum efficien cy ke ep th e fre eze r cle an at a ll ti mes.
To prevent damage to p las tic p art s and l acq uer coating do not clean your
appliance with hot w ate r dil uen t, pe tro l, al cohol, kerosene, washing
powder, clean ser , aik ail ino us de ter gent, acid, chemical cloth, etc.
IN CASE OF THE FOLLOWING
1 POWER FAILURE
Sudden power failure
Keep opening and closing of t he do or to a m ini mum t o pre ven t cold air from escaping from the freeze r
compartment. Cover ing e xte rio r gla ss su rfa ces w ith a blanket, etc. wil l fur the r hel p to maintain a low
temperature.
Announced power susp ens ion
In case of a long power susp ens ion , pla ce dr y ice i n the f ree zer compartment.
Keep opening and closing of t he do or to a m ini mum .
Avoid placing new item s in th e fre eze r as th is wi ll ra ise t he temperature inside the compartm ent .
2 WHEN NOT USED FOR A LONG PERIOD
Remove all items from th e com par tme nt an d dis con nec t the power cord plug from the wall outlet .
Clean the compartmen t int eri or an d wip e awa y all w ate r. To prevent mold formation and bad sme ll, l eav e the d oor
open to dry the compartm ent c omp let ely .
3 WHEN NOT USED TEMPORARILY
Clean the compartmen t int eri or an d wip e awa y all w ate r.
Place an object in betwe en th e doo r and o ute r cas ing t o pre vent the door from closing.
Keep children away fro m pla yin g wit h the u nit - e ntr apm ent could result.
13
INSTRUCTIONMANUAL
Never touch the interior of the Freezer Cham ber or frozen foods in the c om pa rtment with wet
hands as this could result in frostbite.
The above image isfor referenc e only, configaration is subjec t to ac tua l produc t.
14
INSTRUCTIONMANUAL
To a djust the temperature inside the freezer compartment,
adjust the temperature c ontrol dial on front-bottom side of
the c hest freezer. Normally use c hest freezer with
tem p erature MID.
If the cooling performance is inadeq uate,turn the
tem perature control dial in the direction of MAX . If too
cold, turn dial in direction of MIN.
When you stop running tem porally, p lea se turn the
tem perature c ontrol dial in the direc tion of 0.
INSTRUCTIONMANUAL
Chest FreezerProduc t Nam e
Produc t No.
Capacity
Outer Dime nsions
(mm)
Width Width
621 801
HR6CF144
144L 199L
Depth Depth
560 560
Height Height
850
HR6CF200
850
Performance
Net Weight
Freezer compartme nt temperature: - 18
Conditions: Amb ient temperature 43
26kg 29kg
;
, unloade d state,
not expo sed to direct sunlight.
The specific at io ns may change, please refer to the circuit name plate on the back of your
chest freezer.
15
INSTRUCTION MANUAL
TROUBLESHOOTINGS
Please check the following items if you encounter problems with the unit. If the problem continues after taking the proper
remedial actions, disconnect the power cord plug from the wall outlet.
Transfer the items stored in the freezer to another freezer. Then contact the service provider listed in the warranty card,
and be ready to provide information as listed in "REQUIRED INFORMATION" below.
To prevent any electrical shock hazards, do not disconnect the power cord plug from
CAUTION
the wall outlet with wet hands.
No refrigeration
at all
Inadequate
refrigeration
Excessive noise
Condensation
on cooler
exterior
The circumference
of chest freezer
feels hot
Is the power supply interrupted?
Is the power cord plug disconnected from the wall outlet?
Are the power fuses blown and/or the circuit breaker activated?
The temperature control dial in the direction of Colder.if too cold,turn dial in
direction of Off?
Is the place of installation badly ventilated?
Is the freezer exposed to direct sunlight, placed near a heater or stove?
Are the lids opened and closed frequently?
Are items stocked beyond the load line?
The temperature control dial in the direction of Colder.if too cold,turn dial in
direction of Cold?
Much frost forms in the chest freezer?
Is the floor underneath the freezer sturdy enough?
Is the unit shaking and rattling?
Is the rear panel of the unit contacting a wall, etc.?
A container or something is behind the chest freezer?
The compressor will generate a rather loud sound for a while after operation is
started. The noise will cease together with refrigeration.
Condensation may condense on the exterior and door during hot and humid
days or depending on the place of installation. This occurs when the humidity
is high and water particles in the air contact cold surfaces. This is normal.
wipe away condensation with a dry cloth.
Especially in warmer conditions or startup, the circumference of chest freezer feels hot.
This is because the chest freezer incorporates a pipe for radiating and preventing
condensation.
The heat does not affect the contents in the freezer.
This appliance will sometimes stop running when the thermostat turns off.
REQUIRED INFORMATION
Nature of malfunction
(as accurately as possible)
Product number
Serial number
(inscribed on badge)
16
Customer's name, address,
phone number
Year and date of purchase
Pipe
Ver1.919
HISENSE
Refrigerator, Freezer, Clothes Washer and Clothes Dryer
Manufacturer’s Warranty – Australia and New Zealand
Congratulations on your purchase. This Refrigerator, Freezer, Clothes Washer and Clothes Dryer Manufacturer’s Warranty – Australia and New Zealand (Warranty) sets
out the terms and conditions on which Hisense Australia Pty Ltd ABN 55 105 022 080 of 1A Millennium Court, Knoxfield, Victoria 3180 (Hisense) will repair or replace
defective refrigerators, freezers, clothes washers and clothes dryers. The benefits to the consumer given by this Warranty are in addition to other rights and
remedies of the consumer under law in relation to the goods to which this Warranty relates (including the Australian Consumer Law (for Australian customers)
or the Consumer Guarantees Act 1993 (for New Zealand customers)).
What is covered by this Warranty?
1. This Warranty automatically applies to any new Hisense refrigerator, freezer, clothes washer or clothes dryer that is purchased in Australia or New Zealand (Product)
from a company or person that is authorised by Hisense to sell the Product (Authorised Retailer).
2. Subject to the terms of this Warranty, Products are warranted to be free from defects in materials and workmanship (defects) for the applicable time period
specified below (Warranty Period).
3. During the Warranty Period, if requested by the original purchaser of the Product (you) in accordance with this Warranty, Hisense will repair or replace, at its option
and cost, the Product or any part of the Product that Hisense determines to be defective.
4. Replacement products and parts: Hisense can, at its option, choose to repair or replace a defective Product or any part of that Product with a product/part of a like
kind and quality. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be
used to repair the goods. Replacement products and parts may cost less than the original Product purchased. No charges or refunds will be made based on the
replacement Product or part cost difference.
5. Service Coverage Area: If the Product is located within 25km of an Authorised Retailer (Service Coverage Area), then Hisense may (at its option):
a. arrange for a qualified repair technician (Authorised Repairer) to attend that location;
b. arrange for the Product to be delivered from that location to an Authorised Repairer or Authorised Retailer, and for the Product (or a replacement product) to be
returned to you at that location; or
c. request that you deliver the Product to an Authorised Repairer or Authorised Retailer and collect the Product (or a replacement product) from an Authorised
Repairer or Authorised Retailer,
and Hisense will be responsible for all reasonable costs relating to the transportation and travel expenses to and from that location under clauses 5.a or 5.b (except
in the circumstances relating to inverter motors contemplated below). If the Product is located outside the Service Coverage Area, you must reimburse Hisense and
pay on demand all reasonable costs and expenses (including costs of transportation and travel expenses) incurred by Hisense in relation to any Authorised Repairer
attending the location of the Product, arranging for the Product to be transported to an Authorised Repairer or Authorised Retailer and/or arranging for the Product (or
a replacement product) to be returned to you. When Hisense is required under this Warranty to repair or replace an inverter motor in a Product that is a washing
machine located outside the Service Coverage Area, the previous sentence will apply. However, when Hisense is required under this Warranty to repair or replace
an inverter motor in a Product that is a washing machine located within the Service Coverage Area:
d. you will be responsible for (and must reimburse Hisense on demand) all labour costs (including transportation and travel expenses) associated with the Authorised
Repairer removing, repairing and/or replacing the inverter motor; and
e. Hisense will be responsible for all other costs associated with the repair and/or replacement of that inverter motor.
You will not be entitled to claim any costs or expenses from Hisense in relation to making a claim under this Warranty, including any costs that you incur in delivering
the Product to (or collecting the Product from) an Authorised Repairer or Authorised Retailer under clause 5.c (or otherwise).
6. Service Coverage Hours: Hisense makes no representation or warranty in relation to how long a claim under this Warranty will take to be finalised. Without limiting
the preceding sentence, if you require an Authorised Repairer to inspect or repair the Product outside Hisense’s standard warranty service hours of 9am to 5pm on
Monday to Friday (regardless of whether the Product is inside or outside the Service Coverage Area), and Hisense agrees to provide warranty services outside of
those times, Hisense will be entitled to charge an additional fee for that “out of hours” service.
7. Plumbed Products: Where the user guide for a Product specifies that the installation or the water connection for that Product must be completed by a qualified
plumber, the installation or water connection (as applicable) for that Product (Plumbed Product) must be completed by a licensed plumber in accordance with the
user guide for that Product.
8. Australian Consumer Law (Australian customers): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Terms used in this clause 8 and clause 4 which
are not defined in this Warranty, have the meaning given to them in the Australian Consumer Law.
9. Consumer Guarantees Act 1993 (CGA) (New Zealand customers): If you are purchasing the Product for personal use, then this Warranty applies in addition to
your rights under the CGA. If you are purchasing the Product for business purposes, then this Warranty will apply but you agree that the CGA will not apply.
How long does the Warranty last for?
10. Subject to clause 11, the applicable Warranty Period is 3 years from date that you purchased the Product (as shown on your original invoice) (purchase date), except:
a. for inverter motors in Products that are washing machines, where the applicable Warranty Period is 11 years from the purchase date; or
b. where the Product has been purchased or used for business purposes and Hisense reasonably determines that there has been excessive or abnormal use of the
Product, in which case the applicable Warranty Period for the Product (including inverter motors of washing machines) is 12 months from the purchase date.
11. The Warranty is automatically voided if:
a. the Product’s original serial number is removed, damaged or modified;
b. the original purchaser sells, transfers or rents the Product to another person;
c. there is any unauthorised access to the internal hardware or firmware of the Product;
d. the Product was repaired or tampered with by a person who is not authorised by Hisense; or
e. you fail to pay any money owed in relation to any non-Warranty work on the Product that has been requested by you.
12. References in clause 10 and clause 5 to “inverter motors” are limited to the inverter motors only (and do not extend to the controller boards associated with those
inverter motors).
What is not covered by the Warranty (exclusions)?
13. The Warranty does not apply to:
a. any damage or failure caused by:
i. use that is not in accordance with the Product’s user guide, including not adequately servicing the Product to manufacturer recommendations;
ii. physical force, including any damage or failure cause by an accident, neglect, misuse, or an “act of God”;
iii. excessive use or “fair wear and tear”;
iv. incorrect or poor installation, including (without limitation) installation or water connection of a Plumbed Product by a person who is not a licensed plumber;
v. repairs carried out by a person who is not a company or person that is authorised by Hisense to service the Product or the use of defective or incompatible
parts or accessories in relation to the Product;
vi. interference from or to other products and/or sources;
vii. environmental conditions, including dirt, dust, rodents, insects, rust, corrosion and salt build-up;
viii. overheating due to incorrect positioning of the Product (e.g. inadequate provision for ventilation and a dust-free environment, or incorrect drainage); or
ix. power surges or spikes, incorrect power current, voltage fluctuation or, amperage fluctuation;
b. any costs relating to the installation or maintenance of the Product or any connected equipment;
c. the cost of replacing consumables (for example bulbs/globes and batteries);
d. cosmetic or structural items (for example shelves and doors); or
14. Non-Warranty repairs: Repairs or services that are outside the terms of the Warranty can be carried out at your request and cost. Costs and payment methods will
be agreed prior to the commencement of any non-Warranty repairs.
15. No loan products: Hisense does not provide loan products or equipment while a warranty claim is being assessed or resolved.
Making a claim under the Warranty
16. Warranty Claims Procedure: The Warranty Claims Procedure is overleaf. To make a claim under this Warranty, you must provide proof of original purchase (invoice)
and, in respect of a Plumbed Product, proof of installation or water connection by a licensed plumber (as required) (e.g. receipt or certificate of compliance (as
applicable) issued by the licensed plumber) and ensure that the original serial number is attached to the Product. You may be charged a call-out fee of AUD125
including GST (for Australian customers) or NZD125 including GST (for New Zealand customers) if you do not provide proof of original purchase, proof of installation
by a licensed plumber (if applicable) or the original serial number is not attached.
17. Hisense liability: To the maximum extent permitted by law, Hisense accepts no liability for any loss or damage: (a) to any items that are lost, damaged, or stolen as
a result of freight, transport or storage; (b) to third party hardware or software; or (c) arising from loss of use, loss of profits or revenue, or for any resulting indirect or
consequential loss or damage (irrespective of whether the loss or damage is caused by or relates to breach of contract, statue, tort (including negligence) or otherwise,
and irrespective of whether Hisense or any other person was previously notified of the possibility of the loss or damage). To the extent permitted by law, any warranty,
guarantee, condition, representation, undertaking or other right that would be guaranteed or implied in this Warranty or is otherwise imposed by statute, common law,
equity, trade, custom or usage, and which is not expressly included in this Warranty, is excluded.
What happens if no defect is found?
18. No Fault Found Fee: If Hisense determines, acting reasonably, that the Product does not contain a defect, or the repair or fault is not covered by the Warranty, then
you will be charged a “No Fault Found Fee” of at least AUD125 including GST (for Australian customers) or NZD125 including GST (for New Zealand customers).
Additional charges may apply for third party device configuration.
WARRANTY CLAIMS PROCEDURE
Please retain this portion for your records
3 YEARS REPAIR W
Upon calling the Hisense Warranty centre, you will be issued a JOB NUMBER, along with the details of your nearest
Hisense Authorised Repairer.
*11 years for the inverter motor of washing machines (replacement parts only, excludes control boards and labour costs).
ARRAN
TY*
Any questions call our hotlines
PLEASE REFER TO THE TROUBLESHOOTING GUIDE
AT THE END OF USER
Service Procedure
When calling, please be in front of the product and ensure you have:
1. Proof of purchase;
2. Proof of installation by a licensed plumber (as required for the proper
installation of your Product);
MANUA
L
3. The Product’s serial number; and
4. The physical address where the Product is located.
You are required to email or post a copy of your original proof of purchase and proof of installation (if applicable)
prior to your Warranty claim being processed.
Call 1800 447 367 (for Australian customers) or 0800 447 367 (for New Zealand customers) between
8:30AM – 7:00 PM Mon. to Fri. and 9AM – 5PM Sat and Sun
Email service.au@hisense.com
Address PO Box 360, Ferntree Gully, Victoria 3156 (for both Australian and New Zealand customers)
The times above are times in Melbourne, Victoria, Australia
exc public holidays.
2037696-D
Loading...