Hisense HAWC12D User Manual

Window (Room) Air Conditioner

User Manual

HAWC12D

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Thank you very much for purchasing a air conditioner, please
read this User and Care Manual carefully before installing and using this
appliance, keep this manual for future reference.

CONTENTS

Safety precautions

Part names

Operating instructions

Maintenance

Operation tips

Electrical specifications

Troubleshooting

Installation instructions

2

3

5

8

9

10

11

12

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PDF created with pdfFactory Pro trial version www.pdffactory.com

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Safety Precautions

Symbols in this User's Manual are interpreted as shown below:

Be sure not to do.

The feature of the appliance,
instead of a fault.

Pay attention to such a situation.

Do not use the power supply circuit
breaker or pull off the plug to turn it off
during operation. This may cause a fire
due to spark, etc.

Keep the power supply circuit breaker
or plug from dirt. Connect the power
supply cord to it firmly and correctly,
lest an electric shock or a fire break out
due to insufficient contact.

Be sure to follow the instruction.

Grounding is necessary.

Warning: Incorrect handling could
cause a serious hazard, such as death,
serious injury,etc.

Use correct power supply according to the
rating plate.

Otherwise, serious faults maybe occur
or a fire maybe break out.

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Do not knit, pull or press the power supply
cord, lest the power supply cord be broken.
An electric shock or fire is probably caused
by a broken power supply cord.

Turn off the appliance first before cutting
off power supply when malfunction occurs.

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Do not touch the operation buttons
when your hands are wet.

Never insert a stick or similar to the unit.
Since the fan rotates at high speed, this
may cause an injury.

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Do not repair the appliance by yourself.
If this is done incorrectly, it may cause
an electric shock, etc.

Pull off the plug to stop it when
the operation is abnormal
( a peculiar odor is smelled, etc.),
or it may cause an electric shock, etc.

It is harmful to your health if the cool air
reaches you for a long time. It is advisable
to let the air flow be deflected to all the room.

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Prevent the air flow from reaching the gas
burners and stove.

It is the user's responsibility to make the
appliance be grounded according to
local codes or ordinances by a licenced
person.

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Parts Names

Front view

For remote control model

Interior
Air Inlet
Grille

Air Outlet

Remote Controller

Vertical Air Vane

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Control Panel

Exterior Air Inlet

Horizontal Air Vane

Exterior Air Inlet

Power Cord

Fresh air lever

Fig. 1

Note: The figure in this manual are based on the external view of a standard model.
Consequently, the shape may differ from that of the air conditioner you have selected.

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Parts Name

Back view

1.Accessories

Exterior Air Inlet

Outside Air Outlet

Drainage Tip

Fresh air lever

Fresh air lever

Push in

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Fresh air lever

Air Filter handle

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Shut the fresh air door to achieve the best
cooling effect and open it to introduce fresh
air into the room if the air is foul inside .

Pull out

Fig.1 Fig.2

SHUT OPEN

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Operating Instructions

C

You can easily operate this air conditioner by pressing
the relevant button on the control panel as well as the
remote controller.

ON/OFF Button

The air conditioner will start operation or will stop operation
when this button is pressed.

MODE Button

Each time the MODE button is pressed, the operation
mode is changed in sequence:
COOLING FAN ONLY ENERGY SAVING COOLING

NOTE: After setting a mode, allow 3
minutes before switching to another mode.

FAN SPEED Button

Used to select the fan speed in sequence: auto low

medium high.

TIMER Button

Used to set or cancel a timer operation.

When the unit is in operation, you can set the OFF TIMER.
When the unit is off, you can set the ON TIMER.
Timer setting range is 0 to 24 hours.

If the OFF TIMER is set, the timer LED displays
the remaining operating time for only 12 seconds,
the display then reverts to displaying the set temperature.

If the ON TIMER is set, the timer LED displays
the remaining time to left until turn on.

Control Panel

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Indication symbols on the LED control panel:

Auto fan speed Cooling

Low fan speed

Medium fan speed

High fan speed

The above LED symbol lights when the relevant mode is in use.

Fan only

Timer

Energy-saving

Display set temp
Display set timer

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If you want to cancel the ON TIMER, press the TIMER
button again.

Buttons

Used to set the room temperature in COOLING mode or the time in TIMER mode.

NOTE: The temperature setting range is from 19 (66 ) to 31 (88 ).

SWING Button

Used to start or stop the vertical air vanes.

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Operating Instructions

Remote Controller

The remote controller transmits signals to the system.

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1

Power

Timer

2

Mode

Swing

Power Saver

8

9

POWER Button

1

The air conditioner will start operation or
will stop operation when this button is
pressed.

MODE Button

2

Used to select the mode.

7

Auto

Fan Speed

Mid

4

High Low

3

_

Temp/Time

+

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6

10

Buttons

3

Used to set the room temperature in COOLING
mode or the time in TIMER mode.

HIGH Button

4

Used to select mode.high fan speed

MID Button

5

Used to select medium mode.fan speed

LOW Button

6

Used to select Low mode.fan speed

AUTO Button

7

Used to select the Auto mode. fan speed

TIMER Button

8

Used to set or cancel a timer operation..

POWER SAVE Button

9

Used to select the mode.Energy-saving

SWING Button

Used to start or stop the vertical air vanes.

When changing modes during operation, the unit will not respond instantly. Please wait 3 minutes.

Wait 3 minutes before restarting the appliance.

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Operating Instructions

Remote Control

How to Insert the Batteries

Remove the battery cover according to the arrow direction.
Insert new batteries making sure that the (+) and (-) of the
battery are matched correctly.
Re attach the cover by sliding it back into position.

Note:
Use 2 LR6 AA(1.5volt) batteries. Do not use rechargeable batteries. Re­place batteries with new ones of the same type when the operation becomes
erratic. If the replacement is done within 1 minute, the remote control will keep
its original presets.

How to Use

To operate the room air conditioner , aim the remote control
at the remote sensor.
The remote control will operate the air conditioner at a dis­tance of up to 23 feet when pointed at the remote sensor on the
main unit.

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Signal receptor

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Care and Maintenance

Front panel maintenance

Unplug from power source

Unplug from power
source after switch off
the air conditioner.

Wipe with a soft and dry cloth

Use lukewarm water
(below 40 C) to clean
if the air conditioner
is very dirty.

Use a dry and

soft cloth to
clean it.

Air filter maintenance

Stop operation and
take out air filter.

Take out air filter as shown

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Clean and reinstall the air filter.

If the dirt is conspicuous,
wash it with a solution of
detergent in lukewarm water.
After cleaning, dry well in
shade.

Never use volatile substance
such as gasoline or polishing
powder to clean the appliance.

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Operation Tips

Operating condition

Noise pollution

The protective device maybe trip and stop
the appliance in the cases listed below.

COOLING

Outdoor air temperature is over *43 c

Room temperature is below 21 c

o

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The noise level of air conditioner sounds
higher at night than in the daytime.

Please set (LOW FAN SPEED) or

(FAN ONLY) mode at night in order

*For Tropical (T3) Climate condition models, the
temperature point is 52

If the air conditioner runs in COOLING or DRY mode with
door or window opened for a long time when relative
humidity is above 80%,dew may drip down from the outlet.

instead of 43 .

to decrease noise.

Features of protector

The protective device will work at following cases.

Restarting the unit at once after operation stops or changing mode during operation, you need to
wait 3 minutes.
Connect to power supply and turn on the unit at once, it may start 20 seconds later.

Caution

Use proper fuse

Do not use wire or anything else instead of fuse. Otherwise, air conditioner will be damaged,
or cause stock, fire, etc.

You need to wait 3 minutes before restarting.

(Note : If you let the appliance on after power cut, the compressor may be burned)

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Electrical specifications

1. All wiring must comply with local and national
electrical codes and must be installed by a
qualified electrician. If you have any questions
regarding the following instructions, contact a
qualified electrician.

2. Check available power supply and resolve any
wiring problems BEFORE installing and operating
this unit.

3. For your safety and protection. This unit is
grounded through the power cord when
plugged into a matching wall outlet. If you are

not sure whether your wall outlet is properly
grounded, please consult a qualified
electrician.

4. The wall outlet must match the plug on the
service cord supplied with the unit.
DO NOT use plug adapters or extension cord.

Electric Shock Hazard

The air conditioner has a serial plate rating,
it must have its own fuse or circuit breaker,
and no other device or unit should be operated
on be the fuse or circuit breaker.

To avoid the possibility of personal injury,
disconnect power to the unit before installing
or servicing.

!

5. The rating plate on the unit contains electrical
and other technical data. The rating plate is located
on the cabinet of the unit. Make sure to use
correct power supply according to the rating plate
of your air conditioner.

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Trouble Shooting

1.Accessories

The following cases may not always be a malfunction, please check it before
asking for service.

Trouble

Does not run

Not cool enough

Peculiar odor

Sound of
flowing water

Analysis

If the protector trip or fuse is blown.
Please wait for 3 minutes and start again,

protector device may be preventing unit to work.
.

If batteries in the remote controller exhausted.

If the plug is not properly plugged.

Is the air filter dirty?
Are the intakes and outlets of the air

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conditioner blocked
Is the temperature set properly
Is the fresh air lever shut off
Is the door or windows closed

This odor may come from another source
such as furniture, cigarette etc, which is
sucked in the unit and blows out with the air.

Caused by the flow of refrigerant in the
air conditioner, not a trouble.

Cracking sound

Spray mist from
the outlet

The sound may be generated by the expansion

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or contraction of the front panel due to change
of temperature.

Mist appears when the room air becomes
very cold because of cool air discharged

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from indoor unit during COOLING or DRY
operation mode.

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Installation instructions

1.Accessories

Installation accessories

10K MODELS

40

550

50

600

375

10

20

5

1. buffer 2.leveling pad

Note: All above accessories are prepared or purchased by user.

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3. seal foam pad

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12K-16K MODELS

40

20

10

5

3

2

1. buffer 2.leveling pad

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Note: All above accessories are prepared or purchased by user.

610

3. seal foam pad

454

4. decorating strip

50

660

400

480

4. decorating strip

18-24K MODELS

40

2

5

10

20

1. Buffer

Note: All above accessories are prepared or purchased by user.

2.leveling pad

3

15

12

700

468

3. seal foam pad

50

750

550

4. decorating strip

Installation instructions

2. Installation requirements

1.Accessories

Installation requirements

Leave a space more than 100 cm at the rear of the appliance and ensure the outdoor air intake not
be blocked.

A wooden frame as shown in fig.1 is advisable if the appliance is installed through a window. The
installation bracket as shown in fig.2 should not be welded with the window sash.

The square hole should be smooth enough if the appliance is installed through a wall. A space
as shown in fig.3 for outdoor air intake should be prepared if the wall is too thick.

The metallic installation bracket should be constructed as fig.4.

All the installation structure should be strong enough.

10K MODELS

90

539

Fig.1

Fig.2

12-16K MODELS

384

Space for outdoor

384

AA

A

90x20x539

wooden strip

539
740

A

20

0
18

air intake

Fig.3

85

thickness of wall

90

15~20

Fig.4

90

620

Fig.1

440

Space for outdoor
air intake

13

440

AA

A

90x20x620

wooden strip

620
820

Fig.3

A

20

180

90

Installation instructions

1.Accessories

Installation requirements

18-24K MODELS

Fig.2

90

710

Fig.1

85

510

Space for outdoor
air intake

510

AA

thickness of wall

A

Fig.4

90x20x710

wooden strip

710
910

Fig.3

20~30

A

20

180

90

Fig.2

85

thickness of wall

20~30

Fig.4

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Installation instructions

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1.Accessories

Installation steps

Test the appliance by plugging the power supply cord in a correct outlet of power source
before installation.

A clearance of 20 mm is advisable between the appliance cabinet and the wall. Fix the indoor air intake
panel with the cabinet by employing two screws which packed in the packing bag as shown in Fig.5.

Put the buffers on the installation bracket as shown in Fig.6. Adjust the appliance as shown in Fig.4.
The leveling pads are employed to tilt the appliance in order that the indoor side is about (15 20) mm
higher than the outdoor side for fear the condensate overflow into the room.

The seal foam pads are employed to prevent outside air from leaking into the room (Fig.7) and the
decorating strip is presented for aesthetical appearance as Fig.8.

lower part of
installation bracket

buffer

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Fig.5

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Fig.6

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Decorating strip

Fig.7

Fig.8

1.Accessories

Drainage

Condensate will form during the cooling or dry operation, user can choose drainage
or no drainage. Remove the drainage tip and fix the drainage hose when drainage is chosen.
On the contrary, the condensate is splashed to cool the condenser so that the cooling capacity
and energy conservation is improved with a little high noise when no drainage is chosen.

1.Accessories

Fuse and grounding

A proper time-delay fuse should be employed in the power supply circuit.
For your personal safety, this air conditioner must be grounded.
The extension of power supply cord is inadvisable.
Connect this air conditioner to its own individual wall receptacle to prevent itself and other appliances
or household lights from causing a overload that could cause a power outage.

15

Version No. 819043545-01

Version No. 4076-0181904

HISENSE WARRANTY

TERMS AND CONDITIONS

1. HISENSE Australia will provide parts and labour to you the Customer
as set out herein.

2. Nothing in the warranty, limits any rights you may have under the trade
practices act or any other Commonwealth or State Legislation. Such
rights cannot be changed by the conditions in this warranty. Subject to
the conditions below this appliance is warranted by Hisense and/or its
Agents to be free from defects in materials and workmanship for a
period of 60 months from the date of purchase (the “Warranty period”)

3. This warranty: ­a. covers products purchased as NEW, manufactured for use in

Mainland Australia and Tasmania;

b. is only applicable when installed by a licensed and qualified

installation contractor

c. commences from the date of purchase as listed on the Customers

invoice;

d. provides for the labour and replacement parts necessary to maintain

your product in good operating condition as specified in this warranty
however, if repair is needed because of product failure during normal
usage, Hisense has the option to repair or replace the defective
product or part of the product with a product or part of the product of
like kind and quality and a replacement part may be new or
reconditioned of like kind and quality and may cost less than the
original product purchased and no charges or refunds will be made

based on the replacement product cost difference;
e. applies only to the original purchaser and cannot be transferred;
f. is only applicable when your appliance is used in a domestic

environment;
g. covers products for commercial purposes for a period of 12 months

from the date of purchase.

4. Product Identification
a. Hisense reserves the right to reject claims for any services or work

where the Customer requesting such work or services from Hisense
and/or its agents cannot produce for verification the serial number
and the proof of purchase as per original purchase invoice.

b. The warranty will be voided if any Serial Number sticker provided to

be placed on the equipment is damaged, modified or removed.

c. In the event that a request for repair is made against a warranty

where the Serial Number sticker is not attached to the product or the
customer cannot produce for verification the original invoice, the
repairer will not affect any repairs on the product and the Customer
will be charged a service call-out fee.

5. What is covered by this warranty
a. The equipment is covered for faulty workmanship on parts that have

failed under normal use which are contained within the product.

b. Hisense and/or its Agents will decide if there are any defects in the

material and/or workmanship

c. This warranty is only applicable for repairs on declared equipment

carried out within Mainland Australia and Tasmania

6. What is not Covered by this warranty (excluded):­a. Loss or damage occasioned by:

i. Accidental removal of the plug from the power point, failure to

plug in the product to a properly connected power supply or
failure to switch on the power point;

ii. Switching off the power supply or power supply outages;

iii. The introduction of abnormal heat loads to the product;

iv. Failure to observe the operating and installation instructions

supplied with the product; and

b. any damage or failure:

i. of equipment due to the product being inadequately serviced to

manufacturer’s recommendations;

ii. resulting from environmental conditions including and not

limited to dirt, dust, rodents, insects, rust, corrosion, salt built­up, of any part of the product including its parts; or

iii. resulting from excessive use “fair wear and tear”;

iv. resulting from poor installation including and not limited to

positioning and externally fitted equipment such as plumbing
and drainage, cabling, antennae or due to Incompatibility of
connected equipment;

v. to the product caused by overheating as a result of siting or

positioning of the equipment, where there is not provision for
adequate ventilation or a dust free environment;

vi. caused if your appliance has been dismantled, repaired or

serviced by any person other than someone authorised by
Hisense;

vii. to a product or components, caused by power surges or spikes,

including and not limited to, mains power and
telecommunications connections, or to other unspecified
sources, incorrect power current, voltage fluctuation, amperage
fluctuation, rust or corrosion;

viii. due to a dropped product; collision with another object, use

of which is not designed, negligence, accident or deliberate
misuse, theft, abuse, vandalism, flood, fire, earthquake,
electrical storms or any other act of God or any war related
events;

c. costs of attendance and testing where no mechanical or electrical

failure is identified;
d. initial setup and installation of the product;
e. Normal maintenance costs and costs incurred through the

installation of items listed as requiring periodic replacement;
f. products with removed or altered serial numbers;
g. consumables such as but not limited to bulbs/globes, batteries,

remote controls;
h. removal and reinstallation of an internal component not performed

by a factory authorised service centre;
i. cosmetic or structural items;
j. Any failures due to the interference from or to other products

and/or sources;

7. The Warranty Ceases if: ­a. The product ceases to carry the original manufacturer’s serial

number or is sold at an auction;
b. The product is rented;
c. Damage to the product has occurred as listed in point 6b.

8. Neither Hisense nor its representatives provide loan equipment
under the terms of this warranty.

9. Any unauthorised access to the internal hardware of the product will
void this warranty.

10. Replacement items are “Like for like” and is not “new for old” and
does not indicate in any way that a faulty product will be replaced
with a new part or unit.

11. If you reside outside of the service coverage area of your nearest
authorised service agent, this warranty does not cover the costs of
transportation or travel expenses to and from your home.

12. Hisense accepts no liability for items that are lost, damaged, or
stolen as a result of freight, transport or storage. If you are required
to transport the appliance to an authorised service centre, you must
ensure that it is securely packed and insured.

13. On Public Holidays or other periods when regular business and
wholesale operations are temporarily ceased, repairer availability
and warranty response times may extend beyond the standard
response times due to the availability of repairers and parts.

14. Any repair performed on a product under the warranty where no fault
can be found, or the item is deemed by Hisense, or an authorised
Hisense agent, to be not faulty under this warranty, or the repair or
fault is not covered under the warranty, a No Fault Found fee is
payable by the warranty holder of a minimum of $125 inc GST.

15. Any repairs or services required that are outside of the terms and
conditions of the warranty can be carried out at the request of the
customer or due to site attendance were fault is not covered under
warranty as the product not been installed or setup correctly; a credit
card may be required prior to the commencement of such services.

WARRANTY CLAIMS PROCEDURE

Please retain this portion for your records

60 MONTHS IN HOME REPAIR WARRANTY

Hisense Australia will provide its nearest service centre for repairs under warranty. You will need to

ensure that you have already called Hisense Warranty Centre and received a JOB NUMBER.

Before making a claim, please make sure that you understand the terms and conditions of the warranty

x

Check and ensure the installation of all power cables to the power point are secure and power is turned on,
all cables leads and connectors are connected properly and that all switches are turned on and functioning

x Check that there is power at the power point by using a small appliance
x Check that all settings are set according to the instruction manual
x Please keep this certificate in a safe place together with your product receipt. Should you need to make a

claim, the responsibility of proof of ownership of the equipment is on you. If a claim is made that is found
not to be covered under this warranty, or no faulty hardware components are found, you will be charged at
Hisense or Hisense Authorised Service Center's standard service charge plus an administration fee.

PLEASE REFER TO THE TROUBLESHOOTING GUIDE

AT THE END OF THIS MANUAL

Service Procedure

Please have your original invoice, model, and serial number ready. To receive service, you are required to:

x Call 1800 447 367. Service claims may be made between 9:00am and 5:00pm AEST week-

days excluding public holidays where a call representative will log your claim for processing.

x You will be provided a JOB NUMBER
x Normally under 2 hours of logging and receiving your proof of purchase for your claim, an Authorised

Service Agent will contact you to proceed with claim.

WARRANTY REGISTRATION

In order to register your warranty, please fill out and return with a copy of your invoice to:

Congratulations on your purchase, This Document sets out terms
and conditions of your product warranty. Please Keep it with your
proof of purchase information in a safe place for future reference
should you require service to your product.

NAME OF PURCHASER _______________________________________________

ADDRESS __________________________________________________________

___________________________________________________________

CITY ______________________________ STATE _______ POSTCODE ________

PHONE (_____)_____________________

MOBILE (_____)_____________________

FAX (_____)_____________________

Hisense Warranty Registration

PO BOX 2268 Seaford Victoria 3198 Australia

The Undersigned hereby acknowledges receipt of the Hisense
warranty service provided. I have read and understand the
conditions and terms of the warranty in its entirety.

SERIAL NUMBER

____________________________________________________________

STORE PURCHASED FROM

____________________________________________________________

CITY _______________________ STATE _______ POSTCODE ________

INVOICE NO. _______________________________________

MODEL NO. _______________________________________

DATE OF PURCHASE _________/___________/__________

SIGNATURE _________________________________________________