HID HDPii Plus User Manual
15370 Barranca Pkwy
Irvine, CA 92618-3106
High Definition Card Printer/Encoder
HDP5000 & HDPii Plus
USER GUIDE
L000950 Rev 2.0
December 2012
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Exclusive permission is granted to authorized resellers of HID Global products to reproduce and
distribute this copyrighted document to authorized HID Global customers, who have signed a “no
disclosure agreement” regarding the restricted, proprietary use of said document.
Updated is the revision number for this document to reflect changes, corrections, updates and
enhancements to this document.
Revision Date Document Title
2.0 December 2012 Combined HDP5000 & HDPii Plus User Guide, adding new
functionality.
1.9 March 2011 HDP5000 High Definition Card Printer/Encoder User Guide
Added Windows 7 32 & 64 bit support
Added Film Alignment procedure
1.8 June 2010 HDP5000 High Definition Card Printer/Encoder User Guide –
Corrected Print Speed
1.7 January 2010 HDP5000 High Definition Card Printer/Encoder User Guide – Power
connecting method revised
1.6 December 2009 HDP5000 High Definition Card Printer/Encoder User Guide – added
Vista 64 bit Support
Canada Compliance Statement
1.5 May 2009 HDP5000 High Definition Card Printer/Encoder User Guide – added
YMCKI ribbon support, Raw Magnetic Encoding, new magnetic
cleaning procedure.
1.4 January 2009 HDP5000 High Definition Card Printer/Encoder User Guide
These reference documents were thoroughly reviewed to provide HID Global with professional
and international standards, requirements, guidelines and models for our technical, training and
user documentation. At all times, the Copyright Protection Notice for each document was
adhered to within our HID Global documentation process. This reference to other documents
does not imply that HID Global is an ISO-certified company at this time.
Any questions regarding changes, corrections, updates or enhancements to this document
should be forwarded to:
HID Global Technical Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(866) 607-7339 #6
FAX: (952) 946-8492
www.hidglobal.com
Page 2 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Contents
1 Specifications ................................................................................................................................. 5
1.1 Regulatory Compliance ...................................................................................................... 5
1.2 Safety Messages (review carefully) .................................................................................... 7
1.3 Technical Specifications ................................................................................................... 10
2 Setup and Installation Procedures ............................................................................................. 14
2.1 Inspection – Card Printer .................................................................................................. 14
3 Printer Driver Operations ............................................................................................................ 15
3.1 Using the Card tab ............................................................................................................ 15
3.2 Selecting the Configuration tab ......................................................................................... 19
3.3 Selecting the Calibrate Laminator tab............................................................................... 22
3.4 Selecting the Calibrate Film tab ........................................................................................ 22
3.5 Selecting the Calibrate Ribbon tab ................................................................................... 22
3.6 Selecting the Clean Printer tab ......................................................................................... 23
3.7 Selecting the Advanced Settings tab ................................................................................ 25
3.8 Using the Device Options tab ........................................................................................... 35
3.9 Using the Dual Sided Group Functions ............................................................................ 38
3.10 Using the Image Color tab ................................................................................................ 44
3.11 Using the Image Transfer tab ........................................................................................... 48
3.12 Using the Magnetic Encoding tab ..................................................................................... 51
3.13 Using the Lamination tab .................................................................................................. 57
3.14 Using the K Panel Resin tab ............................................................................................. 59
3.15 Using the Printer Supplies tab .......................................................................................... 62
4 General Troubleshooting ............................................................................................................ 63
4.1 Troubleshooting - LCD and Printer Error Message Tables .............................................. 63
5 Card Lamination Module ............................................................................................................. 79
5.1 Printer Unit: Reviewing the Card Lamination Module ...................................................... 79
6 Printer Adjustments ..................................................................................................................... 80
6.1 Printing on Alternate Card Stocks ..................................................................................... 80
7 Cleaning ........................................................................................................................................ 81
7.1 Using the Required Supplies ............................................................................................ 81
7.2 Accessing the Clean Printer tab ....................................................................................... 82
8 Workbench Printer Utility ............................................................................................................ 87
8.1 Reviewing the Card tab and Diagnostic button ................................................................ 87
9 Fluorescent Panel Usage ............................................................................................................ 88
9.1 Configuring Fluorescent Data using Workbench .............................................................. 88
9.2 Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) ........................................... 92
10 Inhibit Panel Usage ...................................................................................................................... 94
December 2012 Page 3 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
10.1 Using Inhibit Panel (Workbench Printer Utility) ................................................................. 94
11 Firmware Updates ........................................................................................................................ 99
11.1 Performing the Firmware Updates .................................................................................... 99
12 Appendix A: HDPii plus ............................................................................................................ 101
12.1 Accessory Procedures - Using the Security Lock Slot .................................................... 101
List of Figures
Figure 1 – Card ........................................................................................................................................... 15
Figure 2 - Configuration .............................................................................................................................. 19
Figure 3 - Clean Printer ............................................................................................................................... 23
Figure 4 - Advanced Settings ...................................................................................................................... 25
Figure 5 - Device Options ........................................................................................................................... 35
Figure 6 - Options ....................................................................................................................................... 39
Figure 7 - Image Color ................................................................................................................................ 44
Figure 8 - Image Transfer ........................................................................................................................... 48
Figure 9 - Magnetic Encoding ..................................................................................................................... 51
Figure 10 - Lamination ................................................................................................................................ 57
Figure 11 - K Panel Resin ........................................................................................................................... 59
Figure 12 - Printer Supplies ........................................................................................................................ 62
Figure 13 - Unable to Feed Card ................................................................................................................ 63
Figure 14 - Adjusting Lamination Module ................................................................................................... 79
Figure 15 - Cleaning Card setup for Magnetic Encoder ............................................................................. 82
List of Tables
Table 1 - Single Example from the LCD Error Message ............................................................................. 63
Page 4 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Standards
1 Specifications
The purpose of this section is to provide you with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
HDPii Plus and HDP5000 Card Printer.
1.1 Regulatory Compliance
UL
CSA
FCC
CE
Environmental
The Card Printer is listed under UL 60950-1 (2nd edition) INFORMATION
TECHNOLOGY EQUIPMENT
File Number: E145118
Note: This product is intended to be supplied by a Listed Power Unit marked
Class 2 and rated for 24 V dc, 3.3A minimum
The Printer manufacturer has been authorized by UL to represent the Card
Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd
edition
File Number: E145118
The Card Printer complies with the requirements in Part 15 of the FCC rules
for a Class A digital device.
The Card Printer has been tested and complies with EN300-330-1, EN300330-2, EN301-489-1, EN60950-1:2006 + A11:2009
(Note: Based on the above testing, the Printer manufacturer certifies that the
Card Printer complies with the following of the European Community and has
placed the CE mark on the Card Printer.)
LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS 2002/95/EC
Power supply Efficiency level V minimum, RoHS, China RoHS
1.1.1 Agency Listings
Emissions
Safety Standards
Additional Agency
Listings
1.1.2 United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
Note:
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference; in which case, you are required to correct the interference at your expense.
FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, EMC 2004/108/EC,
R&TTE 1999/5/EC,GB9254, GB 17625
UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07 2nd edition, LVD
2006/95/EC,GB4943, CNS14336
CCC, BSMI, KC
December 2012 Page 5 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
IMPORTANT:
approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
1.1.3 Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
1.1.4 Taiwan
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變
更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛
航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機
須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
1.1.5 Japan
この装置は総務省の型式指定を受けています。
Changes or modifications to an intentional or unintentional radiator not expressly
"
(
総務省指定番号は第
本製品は電波を使用した
そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります
1.1.6 Korean
판매자 또는 사용자는 이 기기가 업무용(A급) 전자파 적합기기라는 사실에 유의해야 하며, 가정
외 장소에서 사용해야 합니다.
AC-
ｘｘｘｘｘ号です
RFID
機器の読み取り・書き込み装置です。
)
Page 6 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Symbol
Critical Instructions for Safety purposes
1.2 Safety Messages (review carefully)
Failure to follow these guidelines results in personal injury or death.
To prevent personal injury or death:
• Reference the following safety messages before performing an operation.
• Always remove the power cord prior to performing repair procedures,
unless otherwise specified.
• Ensure only qualified personnel perform these procedures.
This device is electro statically sensitive. You may damage the device if
exposing it to static electricity discharges.
To prevent damage:
• Reference the following safety messages before performing an
operation.
• Observe all established Electrostatic Discharge (ESD) procedures
while handling cables in or near the Circuit Board and Printhead
Assemblies.
• Always wear an appropriate personal grounding device.
• Always remove the Ribbon and Cards from the Printer before making
any repairs, unless otherwise specified.
• Remove jewelry and thoroughly clean hands before working on the
Printer.
This symbol warns of an electrical hazard that could result in personal injury or
death.
For safety purposes, do not use Ethernet for a direct connection outside of the
building.
December 2012 Page 7 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
標記 重要的安全事項說明
1.2.1 Taiwan
繁體中文 射頻發射及安全指令 安全訊息（小心檢查）
危險： 未按照說明安裝可能造成人員傷亡。
小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。
在可能產生潛在安全問題的地方有警示標記。
（如左圖所示）。
為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。
在可能產生潛在靜電安全問題的地方有警示標記。
（如左圖所示）。
為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有
的靜電放電設備。
為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕帶
以免受到可能的傷害）。
1.2.2 China
安全消息（请仔细阅读）
符号 涉及安全的重要过程
危险：
小心：
為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。
為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。
如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。
可能引发安全问题的信息由警告符号（如左图所示）来表示。
为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。
为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。
此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。
可能引发静电安全问题的信息由警告符号（如左图所示）来表示。
为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。
为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定
的静电放电 (ESD) 过程。
为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜在损
坏的高质量腕带）。
为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证
卡与打印机分离。
为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油
渍和污渍彻底清洗干净。
Page 8 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
仅适用于海拔2000m 以下地区安全使用
Use only at altitudes not more than 2000m above sea level.
仅适用于非热带气候条件下安全使用
Use only in non-tropical conditions.
环境保护(中国-RoHS)
环保使用期是基于本产品用于办公环境。
Environmental Protection Use Period is based on the product being used in an office
environment.
December 2012 Page 9 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Colors
1.3 Technical Specifications
Term Description
Print Method
Print resolution
Dye Sublimation / Resin Thermal Transfer
300 dpi (11.8 dots/mm); continuous tone
Print Modes
Accepted Card Types
(Compositions)
Card Cleaning
Input Hopper Capacity
Output Hopper Card
Capacity
Card Sizes (Accepted
Standard sizes)
Dimensions
Weight
Display
There are two print modes (Performance and Normal )
• Normal print mode (default)
• Performance print mode is faster with lower image quality and is
most suitable for minimal color with mostly resin text.
Up to 16.7 million colors / 256 shades per pixel
ABS, Laminated PVC, PET, PETG, smart cards, mag stripe cards,
optical memory cards, 100% polycarbonate able to accept HDP
retransfer.
Replaceable cleaning roller (included with each print Ribbon)
100 cards , 30 mil cards-standard hopper
200 cards, 30 -40 mil cards- dual-input hopper optional
200 card Output Hopper capacity, 30 mil – 40 mil
Reject hopper 5 cards minimum, 30 mil (with flipper module)
These Card Printers accept standard CR80 sized cards (3.370L x
2.125W / 85.6mmL x 54mmW) with a thickness of 30 mil to 50 mil
(.030/.762mm).
The Laminator will accept card thickness of 30 mil to 50 mil.
Dual Hopper limited to 30 mil to 40 mil.
Printer: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x 235mmD
Printer + Dual-Sided Module: 11.50"H x 17.50"W x 9.25"D / 292mmH
x 445mmW x 235mmD
Printer + Single-Sided Lam Module: 12.75"H x 25"W x 9.25"D /
324mmH x 635mmW x 235mmD
Printer + Dual-Sided Module + Dual-Sided Lam Module: 12.75"H x
30"W x 9.25"D / 324mmH x 762mmW x 235mmD
Lam Module: 12.75"H x 12.25"W x 9.25"D / 324mmH x 313mmW x
235mmD
Dual Input Hopper: 12” H x 5”W x 5.5” D
Printer : 16 lbs. / 7.3 kg
Printer + Dual-Sided Module: 22 lbs. / 10 kg
Printer + Single-Sided Lam Module: 28 lbs. / 12.7 kg
Printer + Dual-Sided Module + Dual-Sided Lam Module: 36 lbs. /
16.4 kg
OLED Graphical Display
Page 10 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Term
Description
Temperature
Humidity
Memory
Encoding Options
Fargo Certified
Supplies
InTM Film Options
InTM Film Storage
Interface
Locks
Operating Temperature
Options
• Single-wire encoding options (USB or Ethernet) – “field technician
upgradeable “
• ISO compliant magnetic stripe encoding, dual high- low-coercivity,
Tracks 1, 2 and 3
• JIS 2 Mag Encoding
• Custom & Raw Encoding
• Contact and contactless smart card (OMNIKEY 5121 and 5125)
Important! Fargo Card Printers require highly specialized print
Ribbons to function properly. To maximize Printer life, reliability,
printed card quality and durability, you must use only Fargo
Certified Supplies. For this reason, your Fargo warranty is void,
where not prohibited by law, if you use non-Fargo Certified
Supplies. To order additional materials, please contact your
authorized reseller.
Clear Film, 1,500 prints
Standard Holographic (500 prints)
Custom Holographic, special order (500 prints)
77ºF (25ºC) or lower for no longer than 1.5 years.
20% to 80% (non-condensing)
USB 2.0 (high speed)
Ethernet with internal print server
Interfacing information for E-card Options
Hardware locks are a optional feature.
• Mechanical and key locks are used to secure the doors on the
input card cartridges, the access door to the printer, the access
door to the Laminator and the output card Hopper.
• The input card cartridges are manually secured to the printer
mechanism through the toggle latch located inside the access
door of the printer.
• The Printer and Laminator include a compatible hole with a
Kensington lock.
16 MB RAM
65º F to 90º F (18º C to 32º C).
20% - 80% non-condensing humidity
• Card Lamination Module – single-sided or double sided
• Flipper Module
• Magnetic stripe encoding
• Dual Input hopper
• Smart card encoding (contact/contactless)
• Contactless 13.56MHz encoding option
• Contact chip encoding option
• Door and cartridge locks
• Printer cleaning kit
December 2012 Page 11 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Term
Description
Overlaminate Options
Print Area
Printing Method
Print Ribbon Options
Resin Scramble Option
All overlaminate options are available in either clear, holographic globe
design or custom holographic design. They can also be optimized for
use with smart cards and Magnetic Stripes.
Here are the options:
• Thermal Transfer Overlaminate, .25 mil thick, 500 prints
• PolyGuard® Overlaminate, 1.0 mil and .6 mil thick, 250 prints,
(clear, standard holographic and custom holographic)
Over-the-edge on CR-80 cards.
HDP™ Dye-Sublimation / Resin Thermal Transfer
(Prints or Images):
• YMC, 750 prints
• YMCK* 500 prints
• YMCKK* 500 prints
• YMCKH* 500 prints
• YMCFK, 500 prints
• YMCKI, 500 prints
• YMCIKH, 375 prints
• YMCKIKI, 375 prints
• YMCK Half panel, 1000 prints
• YMCKK Half Panel, 750 prints
• Premium Black Resin (K) 3000 prints
*Indicates the Ribbon type and the number of Ribbon panels printed
where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, H=Heat Seal,
I=Inhibit, and F=Fluorescing
The system can hide any information printed with the resin panel.
Page 12 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Term
Description
Mode
Print Speed-Batch
Mode
Software Drivers
Supply Frequency
Supply Voltage
Supported
Printers/Models
System Requirements
There are two print speed modes: Normal and Performance
Performance Print
YMC 24 seconds per card/
150 cards per hour
YMCK 29 seconds per card/
124 cards per hour
YMCKK 40 seconds per card/
90 cards per hour
YMCK+Lam 34 seconds per card/
106 cards per hour
YMCKK+Lam 48 seconds per card/
75 cards per hour
Performance is most suitable for minimal color and mostly resin text.
• Print speed indicates an approximate print speed and is measured
from the time a card feeds into the Printer to the time it ejects from
the Printer.
• Print speeds do not include encoding time or the time needed for
the PC to process the image.
• Process time is dependent on the size of the file, the CPU,
amount of RAM and the amount of available resources at the time
of the print.
32 bit support for:
• Windows XP
• Server 2003
32 and 64 bit support for:
• Vista
• Server 2008
• Windows 7
• Windows 8
64 bit support for:
• Server 2008 R2
• Server 2012
50 Hz / 60 Hz
120-240 VAC
Ethernet
USB ( 2.0)
x86 based PC or compatible,
• 500MHz computer with 256MB of RAM or higher
• 500MB free hard disk space or higher
Normal Print Mode
29 seconds per card/ 124
cards per hour
35 seconds per card/ 103
cards per hour
49 seconds per card/ 73
cards per hour
40 seconds per card/ 90
cards per hour
55 seconds per card/ 65
cards per hour
December 2012 Page 13 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Term
Description
Warranty
Printer: Two year (One year On-Call Express, U.S. only); optional
Extended Warranty Program (U.S. only); see below for more detail.
• Two (2) Year Factory Warranty
• Covers parts and depot repair
• First year On-Call-Express (loaner printer U.S. only )
nd
year On-Call-Express available for a fee. This must be
• 2
purchased before the first year On-Call-Express expires.
• Extended Warranties available
Printhead: Lifetime; unlimited pass with Fargo-certified Cards
2 Setup and Installation Procedures
2.1 Inspection – Card Printer
• While unpacking your Printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit.
• Reference the Card Printer Quick Start Guide for information on how to load the Print
Ribbon, Transfer InTM Film, Overlaminates and Card stock.
• See the Quick Start Guide for connecting the Power to the Printer and Lamination Module.
IMPORTANT:
Printer Driver. Follow the prompts to install the driver.
Do not plug in the USB cable until prompted to do so during the installation of the
Page 14 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3 Printer Driver Operations
3.1 Using the Card tab
HDP5000 Only
Figure 1 – Card
3.1.1 Selecting the Card Size
1
December 2012 Page 15 of 103
Select the Card Size option:
• CR-80: This selection is the default form size for the PRINTER. This will print a 2.125 X
3.374 image including a .04 over-bleed on each of the 4 sides making the overall form
size 2.204 X 3.452 (56 X 87.7 mm).
• Custom: Use this selection to create a custom form size from 1.0 x 3.0 to 2.204 to 3.452
(25.4 X 76.2 mm to 56 X 87.7 mm).
The dimensions of the total print area for each card size appears in the Print Width and Print
Length boxes.
• These print area dimensions are .04" (1mm) larger than the actual card size. This is so
the Printer can overprint images ensuring they appear Edge-to-Edge when transferred to
the card.
• When designing a card format, set the card or page size within the card design program
to the exact Print Length and Width dimensions listed in the Printer Driver.
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
Printer Driver software has default Transfer Temperature and Dwell Time settings
3.1.2 Selecting the Card Type
From the
Card Type
the card stock.
dropdown list, select the desired
Card Type
according to the composition of
1 You have these selections (to choose from) Normal print mode:
• Fargo UltraCard III (Default Card Type) = 175 and 2.0 sec.
• Fargo UltraCard Premium = 185˚ and 2.0 sec
• Fargo Ultracard = 175˚and 2.0 sec
• HID Tech Card Composite = 190˚ and 2.0 sec
• HID Tech Card PVC =185˚and 2.0 sec
• Indala FlexISO – Standard (FPISO) = 185˚and 2.0 sec
• Indala FLexISO XT-Composite (FPIXT) 190˚ and 2.0 sec
• Custom 1 = 175˚and 2.0 sec
• Custom 2 = 175˚and 2.0 sec
Defaults: The
that deliver the best transfer for these card types. These defaults automatically configure based
on the card type, Ribbon type and whether printing single- or dual-sided.
Card Type Selection: Before printing, if using these standard Fargo card types, ensure
selecting the appropriate card type from the Card tab of the Printer Driver.
Proper Settings: Not all card types are accommodated by these default settings. In some
cases, experimentation is required to find the proper settings.
IMPORTANT: If you select the wrong option, the wrong Dwell Time and temperature may be
used during the image transfer process resulting in poor adhesion of the InTM Film or card
warping.
Page 16 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
Step
Procedure
Step
Procedure
2 If using a card stock other than listed, use the Custom 1 options to save custom Dwell Time and
dwell temperature controls on the Image Transfer
a. Click Custom options and enter a name for the card stock.
b. Click Image Transfer tab to adjust the Dwell Time and temperature sliders to the
appropriate settings (see next page). Note: These settings will be saved for the custom
card type when the Printer Driver setup window is closed.
c. Custom Card stock: To determine the proper settings for custom card stock, apply
the Tape Adhesion Test. See Section 6.1.2 Conducting the Tape Adhesion Test.
tab.
3.1.3 Setting the Orientation
Select either the
Portrait
or
Landscape
radio buttons for Orientation.
1
Select Portrait to cause the card to print in a vertical orientation.
OR
Select Landscape to cause the card to print in a horizontal orientation.
3.1.4 Card Hopper Selection
Specifies which hopper the printer feeds a card. Selecting
from the top hopper. Selecting
Hopper Bottom
allows the printer to feed from the bottom hopper.
First available feeds a card from the last successful hopper location first, and then switches to the
other hopper.
3.1.5 Specifying the Number of Copies
Specifies the number of copies to be printed
The upper limit is 10000 and the lower limit is 1.
3.1.6 Selecting the Diagnostics button
Click
Diagnostics
to launch the WorkBench Printer Utility.
3.1.7 Printing a Test Print Image
Click
Test Print
1 Install a compatible ribbon in the Printer for the Test Print.
2 Open the Driver settings.
a. From your computer’s startup menu, select Settings > Printers and Faxes.
b. Double-click the Printer under the Printer’s window.
c. Select Printing Preferences under the Printer drop-down menu. Note: This brings up
the Printing Preferences window.
3
a. Select the Card tab, and then click Test Print.
b. When selecting the Test Print button, an image is copied to the Printer.
to test the printer.
Hopper Top
allows the printer to feed
3.1.8 Selecting About
Select
December 2012 Page 17 of 103
to open a dialog box containing the Copyright, Driver Version and Date.
About
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3.1.9 Selecting the Toolbox button
1 Select Toolbox to access the Toolbox window and its tabs, as shown throughout this section.
OK button: Closes the dialog box and saves the Driver configuration changes since the Driver
dialog box has been opened.
Cancel button: Closes the dialog box and cancels the Toolbox changes since the Driver dialog
box has been opened.
Help button: Launches Help specific to the Active tab.
Page 18 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3.2 Selecting the Configuration tab
Figure 2 - Configuration
1
December 2012 Page 19 of 103
Select the Configuration tab.
• Under Optional Printer Features, select features by clicking a check box.
The Default setting is checked.
• If checked, upon Configuration tab activation, the Driver retrieves the installed Printer
features information from the Firmware and automatically checks the appropriate
check boxes for Dual Sided, Lamination and Magnetic Encoder.
• If checked, the Dual Sided, Laminator, and Magnetic Encoder checkboxes are read
only.
• If checked and no Printer is found or bi-directional capabilities are disabled or
unavailable, the error message (shown) is displayed.
• If unchecked or cleared, feature check boxes become active and can be manually set.
• If the Driver is reinstalled, it resets to the default of checked.
• Under Event Monitoring, select events to be monitored. (Note: The Driver prompts
the User when the selected events occur.)
• Under Set Language for Printer LCD Display, select a language.
Note: See the following sections for Event Monitoring and Language Set.
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.2.1 Using the Event Monitoring Group Box
This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and InTM Film).
• The default setting is checked. If checked, the Ribbon Low message box is displayed
with every print job when Printer reports low Ribbon to the Driver.
• Do not show this message again. This check box allows the user to suppress a
message per Driver instance. Default = unchecked.
3.2.2 Reviewing the Ribbon Low message
3.2.3 Reviewing the Laminate Low Message
The default setting is checked.
• If checked, Lamination Low message box is displayed with every print job when the
Printer reports low Lamination to the Driver.
• Do not show this message again. This check box allows the user to suppress a message
per Driver instance. Default = unchecked.
Page 20 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.2.4 Using the InTM Film Low message
The default setting is checked.
• If checked, InTM Film Low message box is displayed with every print job when Printer
reports low InTM film to the Driver.
• Do not show this message again. The check box allows the user to suppress the
message per Driver instance. Default = unchecked.
3.2.5 Using the Clean Printer message
The default setting is checked. If checked, a clean printer message displays after 3000 prints.
3.2.6 Using the Error Status message
The default setting is checked. If checked, error messages (with solutions) display when an error
occurs.
3.2.7 Using the Password Prompt message
The default setting is checked.
• If checked, a dialog message requests a password to continue printing.
• Password protection is set and activated in the Workbench.
3.2.8 Selecting the Display Language
There are two areas where you change interface languages, the workstations Driver software and
the printer display.
Select the Driver software language when installing the driver. For changing the Driver software
language after the initial installation, use the
The default printer language is English. By sending a language pack file to the printer, the printer
is capable of other languages. Change the printer language by using the
the proper language pack to the printer). Only the languages available within the printer firmware
(as downloaded through the language packs) are choices in the dropdown menu. Contact
Technical Support (
Configuration, page 19.
support.hidglobal.com) to obtain printer language packs. See Figure 2 -
Toolbox
.
Toolbox
(once sending
December 2012 Page 21 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3.3 Selecting the Calibrate Laminator tab
The
Calibrate Laminator
selected (Printer Feature from the Configuration tab). If the Laminator is not detected, the tab is
active; however, functions are grayed out.
• Calibrate button: Sends calibrate Laminator command to Printer. Follow the instructions to
set up the Printer.
• Help button: Launches help specific to this tab.
tab is active when the Laminator is detected automatically or manually
1
Select the Calibrate Laminator tab.
a. Ensure that the Cartridges are out of the Laminator.
b. Ensure the Laminator Cover is closed.
c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED. Error
Message Calibration Failed may be solved by manually increasing the sensor calibration
number to 13 of higher under the Advanced Settings tab. Do not use the AUTO calibrate
function)
d. Click OK on the LCD display to complete the procedure.
3.4 Selecting the Calibrate Film tab
The two buttons for the Calibrate InTM Film tab are described.
• Calibrate button: Sends calibrate film command to Printer. Follow the instructions to set
up the Printer.
• Help button: Launches help specific to this tab.
Step Procedure
1
Select the Calibrate Film tab.
a. Ensure that the InTM Film Cartridge is installed.
b. Ensure the Printer’s Cover is closed.
c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED.)
d. From the LCD display, click OK to complete the procedure.
3.5 Selecting the Calibrate Ribbon tab
The two buttons for the Calibrate Ribbon tab are described below.
• Calibrate button: Sends the Calibrate Ribbon Command to the Printer. Follow the
instructions to set up the Printer.
• Help button: Launches help specific to this tab.
Step Procedure
1 Select the Calibrate Ribbon tab.
a. Ensure that the Ribbon Cartridge is removed.
b. Ensure the Printer’s Cover is closed.
c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED.)
d. Click OK on the LCD display to complete the procedure.
Page 22 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.6 Selecting the Clean Printer tab
To clean the printer, follow the instructions outlined on the
Clean Printer
tab.
Figure 3 - Clean Printer
• Clean button: Launches cleaning routine. Follow the instructions to set up the Printer.
• Help button: Launches help specific to the Clean Printer tab.
Step Procedure
1
December 2012 Page 23 of 103
Click the Clean Printer tab.
a. Remove the Card, InTM Film and Laminate Cartridges and close the covers.
b. Remove the paper back from both sides of the Cleaning Card. (Note: DO NOT
remove the left liner if a Magnetic Encoding Module is installed in your printer.)
c. Insert the Cleaning Card into the Card Hopper’s infeed rollers.
d. Click Clean button.
e. Guide the Cleaning Card into the Printer as needed.
f. When the Cleaning routine is complete, the Cleaning Card exits the Printer.
g. Reinstall the Card, InTM Film and Laminate Cartridges.
The Cleaning routine begins after completing all current print jobs. Use a standard CR80
sized cleaning card.
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.6.1 Using Clean Printer Group
The Clean Printer Group dialog is a Status Message initiated by the
(see
Configuration
click
Remind Me
dialog displays when Firmware EE setting changes after 3000 cards. (
setting resets upon sending the clean command to the Firmware.)
• Clean Now radio button: This is the default. When you click OK, launched is the Toolbox
to the Clean Printer tab.
• Remind Me radio button: This activates a drop down for the User to choose a number of
cards to print until the next reminder. If the User chooses Never, then the Clean Printer
notification is cleared from Configuration tab.
• OK button: Clicking OK accepts the settings and closes the dialog.
• Cancel button: Clicking Cancel, closes the dialog without saving changes. If the User exits
the Toolbox without clicking Clean, the Printer Cleaning Reminder dialog box reappears on
the next print.
dialog). When displayed, selected is
and set the reminder as desired. If checked, the
Clean Now
Printer Cleaning Notification
Printer Event Monitoring
(default). You can decide to
The Firmware EE
Note:
Page 24 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.7 Selecting the Advanced Settings tab
Use the
Advanced Settings
for each printer and save the settings within the Printer memory. (
to restore the internal default settings.)
CAUTION: In general, do not adjust these settings after the original printer configuration
from the factory. However, under rare circumstances it is necessary to adjust these
settings in the field. Ensure you have advanced knowledge prior to making these
adjustments.
The described Settings change values for the Firmware. The following sections describe each
setting and their use.
tab for adjusting the internal printer settings. Customize the settings
Select
Note:
Restore Defaults
Figure 4 - Advanced Settings
December 2012 Page 25 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
• Setting column: Displays the type of setting
• Default column: Displays the default setting value
• Current column: Displays the current setting value
Change the Current value by clicking the field to activate the control and enter the new
value.
• Apply button: Applies changed values.
• Restore Defaults button: Restores default values.
3.7.1 Using the Image Darkness Setting
Use the Image Darkness Setting to adjust the overall darkness of the printed image by increasing
or decreasing the amount of heat used by the Printhead when printing.
1
Lighten the printed image by clicking or enter the exact negative value decreasing the Printhead
heat.
Darken the image by clicking or entering a positive value increasing the amount of Printhead
heat.
IMPORTANT: If the Image Darkness Setting is set too high, the Ribbon may jam or break.
Page 26 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.7.2 Using the Print Top of Form Setting
From
Advanced Settings
, modify the
Print Top of Form
Setting.
Step Procedure
1 Verify the Transfer TOF is set to +35.
2 Verify the Print TOF is set to +20.
3 Verify the Print LOF is set to +7.
4 Print the alignment card self-test (the front edge should look like the figure).
5 Adjust the Print TOF until the green border is eliminated and the entire Transfer Alignment Block is shown in
the center of the card. Note: Due to variation in roller alignment, the green border may appear at a slight
angle on the top of the card.
6 Verify the entire alignment block is visible and the green has been eliminated from the center of the card.
December 2012 Page 27 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
3.7.3 Using the Print Left of Form Setting
From
Advanced Settings
, modify the
Print Left of Form
Setting.
Step Procedure
1 Print the Alignment Card Self-test.
2 Adjust the Print LOF up or down until the border of the LOF Zero Line is showing on the edge of
the card as shown.
3 Measure the density square, as shown.
Adjust the image density to 65% ± 1%.
Page 28 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3.7.4 Using the Mag Top of Form Setting
From
Advanced Settings
The Magnetic Stripe is on the front of the card (front of printer).
Use this option only if the Printer has a built-in Magnetic Stripe Encoder.
• If so, this option shifts the starting point of where the Printer begins encoding the magnetic
track data on a card's Magnetic Stripe.
• When adjusting this value, keep in mind that a card and its Magnetic Stripe always remains
in the same relative position as the card travels through the Printer.
The diagram represents:
• How the magnetic data will move in relation to the fixed position of a card's Magnetic Stripe
as a “positive” or “negative” Magnetic Offset value is entered.
• For this diagram, assume that the card is transparent and the card's Magnetic stripe can be
seen through the top or front side of the card.
, modify the
Mag Top of Form
Setting.
1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the
card or the card output side of the Printer.
OR
Enter a positive value to move the start of the magnetic data toward the trailing edge of the card or the
card input side of the Printer.
• Magnetic Data Direction: The arrows on these buttons indicate the direction the magnetic
data will move on the card's Magnetic Stripe.
• Maximum Adjustment Range: The maximum adjustment range is ± 99. As a rule, 20 equals
about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid overadjusting.)
IMPORTANT: If the negative value is set too high, the Printer may start encoding before the card's
Magnetic Stripe reaches the encoding head.
December 2012 Page 29 of 103
© 2012 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Step
Procedure
3.7.5 Using the Print Flip Angle Setting
Use the
after a flip operation.
Print Flip Angle
option to set the position of the Flipper so it is level with the card path
3.7.6 Using the Print Flip Level Setting
Use the
Print Flip Level
option to set the position of the Flipper so it is level with the card path.
3.7.7 Using the Encoder Flip Angle Setting
Use the
relation to the Printer's built-in Encoder if your Printer is equipped with this option.)
Encoder Flip Angle
option to fine-tune the position of the Flipper. (
3.7.8 Setting the Printhead Resistance
This is factory set. If the main board or the Printhead is replaced, then adjust this number.
• Locate the Printhead Setting Number on the bottom of the Printhead.
• The number reads R=XXXX.
3.7.9 Using the Transfer TOF Setting
This is done in
Note:
1 Print the alignment card self-test.
2 Adjust the Transfer TOF until the TOF Zero Line is located on the card edge as shown.
3.7.10 Using the Transfer Temp Offset Setting
This option adds an offset to the printer temperature read from the transfer roller.
Use this setting only for making the temperature of the transfer roller and the LCD goal
Note:
match.
• Use the Image Transfer tab slider to make adjustments for card stock.
(Note: A “-” Adjustment will increase the actual roller temperature.)
3.7.11 Using the Ribbon Print Take-up Tension Setting
This procedure controls the tension of the color Ribbon during printing.
• Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card.
(Note: Adjustments moderately change the image length.)
Page 30 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
Loading...