HID HDPii Plus User Manual

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15370 Barranca Pkwy

Irvine, CA 92618-3106

High Definition Card Printer/Encoder

HDP5000 & HDPii Plus

USER GUIDE

L000950 Rev 2.0

December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Exclusive permission is granted to authorized resellers of HID Global products to reproduce and distribute this copyrighted document to authorized HID Global customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

Updated is the revision number for this document to reflect changes, corrections, updates and enhancements to this document.

Revision Date Document Title

2.0 December 2012 Combined HDP5000 & HDPii Plus User Guide, adding new functionality.

1.9 March 2011 HDP5000 High Definition Card Printer/Encoder User Guide Added Windows 7 32 & 64 bit support Added Film Alignment procedure

1.8 June 2010 HDP5000 High Definition Card Printer/Encoder User Guide – Corrected Print Speed

1.7 January 2010 HDP5000 High Definition Card Printer/Encoder User Guide – Power connecting method revised

1.6 December 2009 HDP5000 High Definition Card Printer/Encoder User Guide – added Vista 64 bit Support

Canada Compliance Statement

1.5 May 2009 HDP5000 High Definition Card Printer/Encoder User Guide – added YMCKI ribbon support, Raw Magnetic Encoding, new magnetic cleaning procedure.

1.4 January 2009 HDP5000 High Definition Card Printer/Encoder User Guide

These reference documents were thoroughly reviewed to provide HID Global with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our HID Global documentation process. This reference to other documents does not imply that HID Global is an ISO-certified company at this time.

Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:

HID Global Technical Support Services

6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (866) 607-7339 #6

FAX: (952) 946-8492

www.hidglobal.com

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

1 Specifications ................................................................................................................................. 5

1.1 Regulatory Compliance ...................................................................................................... 5

1.2 Safety Messages (review carefully) .................................................................................... 7

1.3 Technical Specifications ................................................................................................... 10

2 Setup and Installation Procedures ............................................................................................. 14

2.1 Inspection – Card Printer .................................................................................................. 14

3 Printer Driver Operations ............................................................................................................ 15

3.1 Using the Card tab ............................................................................................................ 15

3.2 Selecting the Configuration tab ......................................................................................... 19

3.3 Selecting the Calibrate Laminator tab............................................................................... 22

3.4 Selecting the Calibrate Film tab ........................................................................................ 22

3.5 Selecting the Calibrate Ribbon tab ................................................................................... 22

3.6 Selecting the Clean Printer tab ......................................................................................... 23

3.7 Selecting the Advanced Settings tab ................................................................................ 25

3.8 Using the Device Options tab ........................................................................................... 35

3.9 Using the Dual Sided Group Functions ............................................................................ 38

3.10 Using the Image Color tab ................................................................................................ 44

3.11 Using the Image Transfer tab ........................................................................................... 48

3.12 Using the Magnetic Encoding tab ..................................................................................... 51

3.13 Using the Lamination tab .................................................................................................. 57

3.14 Using the K Panel Resin tab ............................................................................................. 59

3.15 Using the Printer Supplies tab .......................................................................................... 62

4 General Troubleshooting ............................................................................................................ 63

4.1 Troubleshooting - LCD and Printer Error Message Tables .............................................. 63

5 Card Lamination Module ............................................................................................................. 79

5.1 Printer Unit: Reviewing the Card Lamination Module ...................................................... 79

6 Printer Adjustments ..................................................................................................................... 80

6.1 Printing on Alternate Card Stocks ..................................................................................... 80

7 Cleaning ........................................................................................................................................ 81

7.1 Using the Required Supplies ............................................................................................ 81

7.2 Accessing the Clean Printer tab ....................................................................................... 82

8 Workbench Printer Utility ............................................................................................................ 87

8.1 Reviewing the Card tab and Diagnostic button ................................................................ 87

9 Fluorescent Panel Usage ............................................................................................................ 88

9.1 Configuring Fluorescent Data using Workbench .............................................................. 88

9.2 Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) ........................................... 92

10 Inhibit Panel Usage ...................................................................................................................... 94

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

10.1 Using Inhibit Panel (Workbench Printer Utility) ................................................................. 94

11 Firmware Updates ........................................................................................................................ 99

11.1 Performing the Firmware Updates .................................................................................... 99

12 Appendix A: HDPii plus ............................................................................................................ 101

12.1 Accessory Procedures - Using the Security Lock Slot .................................................... 101

List of Figures

Figure 1 – Card ........................................................................................................................................... 15

Figure 2 - Configuration .............................................................................................................................. 19

Figure 3 - Clean Printer ............................................................................................................................... 23

Figure 4 - Advanced Settings ...................................................................................................................... 25

Figure 5 - Device Options ........................................................................................................................... 35

Figure 6 - Options ....................................................................................................................................... 39

Figure 7 - Image Color ................................................................................................................................ 44

Figure 8 - Image Transfer ........................................................................................................................... 48

Figure 9 - Magnetic Encoding ..................................................................................................................... 51

Figure 10 - Lamination ................................................................................................................................ 57

Figure 11 - K Panel Resin ........................................................................................................................... 59

Figure 12 - Printer Supplies ........................................................................................................................ 62

Figure 13 - Unable to Feed Card ................................................................................................................ 63

Figure 14 - Adjusting Lamination Module ................................................................................................... 79

Figure 15 - Cleaning Card setup for Magnetic Encoder ............................................................................. 82

List of Tables

Table 1 - Single Example from the LCD Error Message ............................................................................. 63

Page 4 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Standards

1 Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDPii Plus and HDP5000 Card Printer.

1.1 Regulatory Compliance

CSA

FCC

Environmental

The Card Printer is listed under UL 60950-1 (2nd edition) INFORMATION TECHNOLOGY EQUIPMENT

File Number: E145118 Note: This product is intended to be supplied by a Listed Power Unit marked

Class 2 and rated for 24 V dc, 3.3A minimum

The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition

File Number: E145118

The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device.

The Card Printer has been tested and complies with EN300-330-1, EN300330-2, EN301-489-1, EN60950-1:2006 + A11:2009

(Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with the following of the European Community and has placed the CE mark on the Card Printer.)

LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS 2002/95/EC

Power supply Efficiency level V minimum, RoHS, China RoHS

1.1.1 Agency Listings

Emissions

Safety Standards

Additional Agency Listings

1.1.2 United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital

Note:

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense.

FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, EMC 2004/108/EC, R&TTE 1999/5/EC,GB9254, GB 17625

UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07 2nd edition, LVD 2006/95/EC,GB4943, CNS14336

CCC, BSMI, KC

December 2012 Page 5 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

IMPORTANT:

approved by the party responsible for compliance could void the user’s authority to operate the equipment.

1.1.3 Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

1.1.4 Taiwan

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變

更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛

航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方

得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機

須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

1.1.5 Japan

この装置は総務省の型式指定を受けています。

Changes or modifications to an intentional or unintentional radiator not expressly

(

総務省指定番号は第

本製品は電波を使用した

そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります

1.1.6 Korean

판매자 또는 사용자는 이 기기가 업무용(A급) 전자파 적합기기라는 사실에 유의해야 하며, 가정 외 장소에서 사용해야 합니다.

AC-

ｘｘｘｘｘ号です

RFID

機器の読み取り・書き込み装置です。

)

Page 6 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Symbol

Critical Instructions for Safety purposes

1.2 Safety Messages (review carefully)

Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death:

• Reference the following safety messages before performing an operation.

• Always remove the power cord prior to performing repair procedures,

unless otherwise specified.

• Ensure only qualified personnel perform these procedures.

This device is electro statically sensitive. You may damage the device if exposing it to static electricity discharges.

To prevent damage:

• Reference the following safety messages before performing an

operation.

• Observe all established Electrostatic Discharge (ESD) procedures

while handling cables in or near the Circuit Board and Printhead Assemblies.

• Always wear an appropriate personal grounding device.

• Always remove the Ribbon and Cards from the Printer before making

any repairs, unless otherwise specified.

• Remove jewelry and thoroughly clean hands before working on the Printer.

This symbol warns of an electrical hazard that could result in personal injury or death.

For safety purposes, do not use Ethernet for a direct connection outside of the building.

December 2012 Page 7 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

標記重要的安全事項說明

1.2.1 Taiwan

繁體中文射頻發射及安全指令安全訊息（小心檢查）

危險：未按照說明安裝可能造成人員傷亡。

小心：此設備對靜電很敏感。如果受到靜電放電，設備會損壞。

在可能產生潛在安全問題的地方有警示標記。（如左圖所示）。

為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。

在可能產生潛在靜電安全問題的地方有警示標記。（如左圖所示）。

為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。

為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有的靜電放電設備。

為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕帶以免受到可能的傷害）。

1.2.2 China

安全消息（请仔细阅读）

符号涉及安全的重要过程

危险：

小心：

為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。

如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。可能引发安全问题的信息由警告符号（如左图所示）来表示。为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。

此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。可能引发静电安全问题的信息由警告符号（如左图所示）来表示。为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定

的静电放电 (ESD) 过程。为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜在损

坏的高质量腕带）。为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证

卡与打印机分离。为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油

渍和污渍彻底清洗干净。

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

仅适用于海拔2000m 以下地区安全使用

Use only at altitudes not more than 2000m above sea level.

仅适用于非热带气候条件下安全使用

Use only in non-tropical conditions.

环境保护(中国-RoHS)

环保使用期是基于本产品用于办公环境。

Environmental Protection Use Period is based on the product being used in an office environment.

December 2012 Page 9 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Colors

1.3 Technical Specifications

Term Description

Print Method

Print resolution

Dye Sublimation / Resin Thermal Transfer

300 dpi (11.8 dots/mm); continuous tone

Print Modes

Accepted Card Types (Compositions)

Card Cleaning

Input Hopper Capacity

Output Hopper Card Capacity

Card Sizes (Accepted Standard sizes)

Dimensions

Weight

Display

There are two print modes (Performance and Normal )

• Normal print mode (default)

• Performance print mode is faster with lower image quality and is

most suitable for minimal color with mostly resin text.

Up to 16.7 million colors / 256 shades per pixel

ABS, Laminated PVC, PET, PETG, smart cards, mag stripe cards, optical memory cards, 100% polycarbonate able to accept HDP retransfer.

Replaceable cleaning roller (included with each print Ribbon)

100 cards , 30 mil cards-standard hopper 200 cards, 30 -40 mil cards- dual-input hopper optional

200 card Output Hopper capacity, 30 mil – 40 mil Reject hopper 5 cards minimum, 30 mil (with flipper module)

These Card Printers accept standard CR80 sized cards (3.370L x

2.125W / 85.6mmL x 54mmW) with a thickness of 30 mil to 50 mil (.030/.762mm).

The Laminator will accept card thickness of 30 mil to 50 mil. Dual Hopper limited to 30 mil to 40 mil.

Printer: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x 235mmD Printer + Dual-Sided Module: 11.50"H x 17.50"W x 9.25"D / 292mmH

x 445mmW x 235mmD Printer + Single-Sided Lam Module: 12.75"H x 25"W x 9.25"D /

324mmH x 635mmW x 235mmD Printer + Dual-Sided Module + Dual-Sided Lam Module: 12.75"H x

30"W x 9.25"D / 324mmH x 762mmW x 235mmD Lam Module: 12.75"H x 12.25"W x 9.25"D / 324mmH x 313mmW x

235mmD

Dual Input Hopper: 12” H x 5”W x 5.5” D

Printer : 16 lbs. / 7.3 kg Printer + Dual-Sided Module: 22 lbs. / 10 kg Printer + Single-Sided Lam Module: 28 lbs. / 12.7 kg Printer + Dual-Sided Module + Dual-Sided Lam Module: 36 lbs. /

16.4 kg

OLED Graphical Display

Page 10 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Term

Description

Temperature

Humidity

Memory

Encoding Options

Fargo Certified Supplies

InTM Film Options

InTM Film Storage

Interface

Locks

Operating Temperature

Options

• Single-wire encoding options (USB or Ethernet) – “field technician upgradeable “

• ISO compliant magnetic stripe encoding, dual high- low-coercivity, Tracks 1, 2 and 3

• JIS 2 Mag Encoding

• Custom & Raw Encoding

• Contact and contactless smart card (OMNIKEY 5121 and 5125)

Important! Fargo Card Printers require highly specialized print Ribbons to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact your authorized reseller.

Clear Film, 1,500 prints Standard Holographic (500 prints) Custom Holographic, special order (500 prints)

77ºF (25ºC) or lower for no longer than 1.5 years.

20% to 80% (non-condensing)

USB 2.0 (high speed) Ethernet with internal print server Interfacing information for E-card Options

Hardware locks are a optional feature.

• Mechanical and key locks are used to secure the doors on the input card cartridges, the access door to the printer, the access door to the Laminator and the output card Hopper.

• The input card cartridges are manually secured to the printer mechanism through the toggle latch located inside the access door of the printer.

• The Printer and Laminator include a compatible hole with a Kensington lock.

16 MB RAM

65º F to 90º F (18º C to 32º C). 20% - 80% non-condensing humidity

• Card Lamination Module – single-sided or double sided

• Flipper Module

• Magnetic stripe encoding

• Dual Input hopper

• Smart card encoding (contact/contactless)

• Contactless 13.56MHz encoding option

• Contact chip encoding option

• Door and cartridge locks

• Printer cleaning kit

December 2012 Page 11 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Term

Description

Overlaminate Options

Print Area

Printing Method

Print Ribbon Options

Resin Scramble Option

All overlaminate options are available in either clear, holographic globe design or custom holographic design. They can also be optimized for use with smart cards and Magnetic Stripes.

Here are the options:

• Thermal Transfer Overlaminate, .25 mil thick, 500 prints

• PolyGuard® Overlaminate, 1.0 mil and .6 mil thick, 250 prints,

(clear, standard holographic and custom holographic)

Over-the-edge on CR-80 cards.

HDP™ Dye-Sublimation / Resin Thermal Transfer

(Prints or Images):

• YMC, 750 prints

• YMCK* 500 prints

• YMCKK* 500 prints

• YMCKH* 500 prints

• YMCFK, 500 prints

• YMCKI, 500 prints

• YMCIKH, 375 prints

• YMCKIKI, 375 prints

• YMCK Half panel, 1000 prints

• YMCKK Half Panel, 750 prints

• Premium Black Resin (K) 3000 prints

*Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, H=Heat Seal, I=Inhibit, and F=Fluorescing

The system can hide any information printed with the resin panel.

Page 12 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Term

Description

Mode

Print Speed-Batch Mode

Software Drivers

Supply Frequency

Supply Voltage

Supported Printers/Models

System Requirements

There are two print speed modes: Normal and Performance

Performance Print

YMC 24 seconds per card/

150 cards per hour

YMCK 29 seconds per card/

124 cards per hour

YMCKK 40 seconds per card/

90 cards per hour

YMCK+Lam 34 seconds per card/

106 cards per hour

YMCKK+Lam 48 seconds per card/

75 cards per hour

Performance is most suitable for minimal color and mostly resin text.

• Print speed indicates an approximate print speed and is measured from the time a card feeds into the Printer to the time it ejects from the Printer.

• Print speeds do not include encoding time or the time needed for the PC to process the image.

• Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

32 bit support for:

• Windows XP

• Server 2003

32 and 64 bit support for:

• Vista

• Server 2008

• Windows 7

• Windows 8

64 bit support for:

• Server 2008 R2

• Server 2012

50 Hz / 60 Hz

120-240 VAC

Ethernet USB ( 2.0)

x86 based PC or compatible,

• 500MHz computer with 256MB of RAM or higher

• 500MB free hard disk space or higher

Normal Print Mode

29 seconds per card/ 124 cards per hour

35 seconds per card/ 103 cards per hour

49 seconds per card/ 73 cards per hour

40 seconds per card/ 90 cards per hour

55 seconds per card/ 65 cards per hour

December 2012 Page 13 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Term

Description

Warranty

Printer: Two year (One year On-Call Express, U.S. only); optional

Extended Warranty Program (U.S. only); see below for more detail.

• Two (2) Year Factory Warranty

• Covers parts and depot repair

• First year On-Call-Express (loaner printer U.S. only )

year On-Call-Express available for a fee. This must be

• 2 purchased before the first year On-Call-Express expires.

• Extended Warranties available

Printhead: Lifetime; unlimited pass with Fargo-certified Cards

2 Setup and Installation Procedures

2.1 Inspection – Card Printer

• While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.

• Reference the Card Printer Quick Start Guide for information on how to load the Print Ribbon, Transfer InTM Film, Overlaminates and Card stock.

• See the Quick Start Guide for connecting the Power to the Printer and Lamination Module.

IMPORTANT:

Printer Driver. Follow the prompts to install the driver.

Do not plug in the USB cable until prompted to do so during the installation of the

Page 14 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

3 Printer Driver Operations

3.1 Using the Card tab

HDP5000 Only

Figure 1 – Card

3.1.1 Selecting the Card Size

December 2012 Page 15 of 103

Select the Card Size option:

• CR-80: This selection is the default form size for the PRINTER. This will print a 2.125 X

3.374 image including a .04 over-bleed on each of the 4 sides making the overall form size 2.204 X 3.452 (56 X 87.7 mm).

• Custom: Use this selection to create a custom form size from 1.0 x 3.0 to 2.204 to 3.452 (25.4 X 76.2 mm to 56 X 87.7 mm).

The dimensions of the total print area for each card size appears in the Print Width and Print Length boxes.

• These print area dimensions are .04" (1mm) larger than the actual card size. This is so the Printer can overprint images ensuring they appear Edge-to-Edge when transferred to the card.

• When designing a card format, set the card or page size within the card design program to the exact Print Length and Width dimensions listed in the Printer Driver.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

Printer Driver software has default Transfer Temperature and Dwell Time settings

3.1.2 Selecting the Card Type

From the

Card Type

the card stock.

dropdown list, select the desired

Card Type

according to the composition of

1 You have these selections (to choose from) Normal print mode:

• Fargo UltraCard III (Default Card Type) = 175 and 2.0 sec.

• Fargo UltraCard Premium = 185˚ and 2.0 sec

• Fargo Ultracard = 175˚and 2.0 sec

• HID Tech Card Composite = 190˚ and 2.0 sec

• HID Tech Card PVC =185˚and 2.0 sec

• Indala FlexISO – Standard (FPISO) = 185˚and 2.0 sec

• Indala FLexISO XT-Composite (FPIXT) 190˚ and 2.0 sec

• Custom 1 = 175˚and 2.0 sec

• Custom 2 = 175˚and 2.0 sec

Defaults: The that deliver the best transfer for these card types. These defaults automatically configure based on the card type, Ribbon type and whether printing single- or dual-sided.

Card Type Selection: Before printing, if using these standard Fargo card types, ensure selecting the appropriate card type from the Card tab of the Printer Driver.

Proper Settings: Not all card types are accommodated by these default settings. In some cases, experimentation is required to find the proper settings.

IMPORTANT: If you select the wrong option, the wrong Dwell Time and temperature may be

used during the image transfer process resulting in poor adhesion of the InTM Film or card warping.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

Step

Procedure

Step

Procedure

2 If using a card stock other than listed, use the Custom 1 options to save custom Dwell Time and

dwell temperature controls on the Image Transfer

a. Click Custom options and enter a name for the card stock. b. Click Image Transfer tab to adjust the Dwell Time and temperature sliders to the

appropriate settings (see next page). Note: These settings will be saved for the custom card type when the Printer Driver setup window is closed.

c. Custom Card stock: To determine the proper settings for custom card stock, apply

the Tape Adhesion Test. See Section 6.1.2 Conducting the Tape Adhesion Test.

tab.

3.1.3 Setting the Orientation

Select either the

Portrait

Landscape

radio buttons for Orientation.

Select Portrait to cause the card to print in a vertical orientation. OR Select Landscape to cause the card to print in a horizontal orientation.

3.1.4 Card Hopper Selection

Specifies which hopper the printer feeds a card. Selecting from the top hopper. Selecting

Hopper Bottom

allows the printer to feed from the bottom hopper. First available feeds a card from the last successful hopper location first, and then switches to the other hopper.

3.1.5 Specifying the Number of Copies

Specifies the number of copies to be printed The upper limit is 10000 and the lower limit is 1.

3.1.6 Selecting the Diagnostics button

Click

Diagnostics

to launch the WorkBench Printer Utility.

3.1.7 Printing a Test Print Image

Click

Test Print

1 Install a compatible ribbon in the Printer for the Test Print.

2 Open the Driver settings.

a. From your computer’s startup menu, select Settings > Printers and Faxes. b. Double-click the Printer under the Printer’s window. c. Select Printing Preferences under the Printer drop-down menu. Note: This brings up

the Printing Preferences window.

a. Select the Card tab, and then click Test Print. b. When selecting the Test Print button, an image is copied to the Printer.

to test the printer.

Hopper Top

allows the printer to feed

3.1.8 Selecting About

Select

December 2012 Page 17 of 103

to open a dialog box containing the Copyright, Driver Version and Date.

About

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

3.1.9 Selecting the Toolbox button

1 Select Toolbox to access the Toolbox window and its tabs, as shown throughout this section.

OK button: Closes the dialog box and saves the Driver configuration changes since the Driver dialog box has been opened.

Cancel button: Closes the dialog box and cancels the Toolbox changes since the Driver dialog box has been opened.

Help button: Launches Help specific to the Active tab.

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Step

Procedure

3.2 Selecting the Configuration tab

Figure 2 - Configuration

December 2012 Page 19 of 103

Select the Configuration tab.

• Under Optional Printer Features, select features by clicking a check box.

The Default setting is checked.

• If checked, upon Configuration tab activation, the Driver retrieves the installed Printer features information from the Firmware and automatically checks the appropriate check boxes for Dual Sided, Lamination and Magnetic Encoder.

• If checked, the Dual Sided, Laminator, and Magnetic Encoder checkboxes are read only.

• If checked and no Printer is found or bi-directional capabilities are disabled or unavailable, the error message (shown) is displayed.

• If unchecked or cleared, feature check boxes become active and can be manually set.

• If the Driver is reinstalled, it resets to the default of checked.

• Under Event Monitoring, select events to be monitored. (Note: The Driver prompts

the User when the selected events occur.)

• Under Set Language for Printer LCD Display, select a language.

Note: See the following sections for Event Monitoring and Language Set.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.2.1 Using the Event Monitoring Group Box

This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and InTM Film).

• The default setting is checked. If checked, the Ribbon Low message box is displayed with every print job when Printer reports low Ribbon to the Driver.

• Do not show this message again. This check box allows the user to suppress a message per Driver instance. Default = unchecked.

3.2.2 Reviewing the Ribbon Low message

3.2.3 Reviewing the Laminate Low Message

The default setting is checked.

• If checked, Lamination Low message box is displayed with every print job when the Printer reports low Lamination to the Driver.

• Do not show this message again. This check box allows the user to suppress a message per Driver instance. Default = unchecked.

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3.2.4 Using the InTM Film Low message

The default setting is checked.

• If checked, InTM Film Low message box is displayed with every print job when Printer reports low InTM film to the Driver.

• Do not show this message again. The check box allows the user to suppress the message per Driver instance. Default = unchecked.

3.2.5 Using the Clean Printer message

The default setting is checked. If checked, a clean printer message displays after 3000 prints.

3.2.6 Using the Error Status message

The default setting is checked. If checked, error messages (with solutions) display when an error occurs.

3.2.7 Using the Password Prompt message

The default setting is checked.

• If checked, a dialog message requests a password to continue printing.

• Password protection is set and activated in the Workbench.

3.2.8 Selecting the Display Language

There are two areas where you change interface languages, the workstations Driver software and the printer display.

Select the Driver software language when installing the driver. For changing the Driver software language after the initial installation, use the

The default printer language is English. By sending a language pack file to the printer, the printer is capable of other languages. Change the printer language by using the the proper language pack to the printer). Only the languages available within the printer firmware (as downloaded through the language packs) are choices in the dropdown menu. Contact Technical Support ( Configuration, page 19.

support.hidglobal.com) to obtain printer language packs. See Figure 2 -

Toolbox

(once sending

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

3.3 Selecting the Calibrate Laminator tab

The

Calibrate Laminator

selected (Printer Feature from the Configuration tab). If the Laminator is not detected, the tab is active; however, functions are grayed out.

• Calibrate button: Sends calibrate Laminator command to Printer. Follow the instructions to set up the Printer.

• Help button: Launches help specific to this tab.

tab is active when the Laminator is detected automatically or manually

Select the Calibrate Laminator tab.

a. Ensure that the Cartridges are out of the Laminator. b. Ensure the Laminator Cover is closed. c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED. Error

Message Calibration Failed may be solved by manually increasing the sensor calibration number to 13 of higher under the Advanced Settings tab. Do not use the AUTO calibrate function)

d. Click OK on the LCD display to complete the procedure.

3.4 Selecting the Calibrate Film tab

The two buttons for the Calibrate InTM Film tab are described.

• Calibrate button: Sends calibrate film command to Printer. Follow the instructions to set up the Printer.

• Help button: Launches help specific to this tab.

Step Procedure

Select the Calibrate Film tab.

a. Ensure that the InTM Film Cartridge is installed. b. Ensure the Printer’s Cover is closed. c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED.) d. From the LCD display, click OK to complete the procedure.

3.5 Selecting the Calibrate Ribbon tab

The two buttons for the Calibrate Ribbon tab are described below.

• Calibrate button: Sends the Calibrate Ribbon Command to the Printer. Follow the instructions to set up the Printer.

• Help button: Launches help specific to this tab.

Step Procedure

1 Select the Calibrate Ribbon tab.

a. Ensure that the Ribbon Cartridge is removed. b. Ensure the Printer’s Cover is closed. c. Click Calibrate. (Note: The Printer’s LCD will display CALIBRATE PASSED.) d. Click OK on the LCD display to complete the procedure.

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3.6 Selecting the Clean Printer tab

To clean the printer, follow the instructions outlined on the

Clean Printer

tab.

Figure 3 - Clean Printer

• Clean button: Launches cleaning routine. Follow the instructions to set up the Printer.

• Help button: Launches help specific to the Clean Printer tab.

Step Procedure

December 2012 Page 23 of 103

Click the Clean Printer tab.

a. Remove the Card, InTM Film and Laminate Cartridges and close the covers. b. Remove the paper back from both sides of the Cleaning Card. (Note: DO NOT

remove the left liner if a Magnetic Encoding Module is installed in your printer.) c. Insert the Cleaning Card into the Card Hopper’s infeed rollers. d. Click Clean button. e. Guide the Cleaning Card into the Printer as needed. f. When the Cleaning routine is complete, the Cleaning Card exits the Printer. g. Reinstall the Card, InTM Film and Laminate Cartridges.

The Cleaning routine begins after completing all current print jobs. Use a standard CR80 sized cleaning card.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.6.1 Using Clean Printer Group

The Clean Printer Group dialog is a Status Message initiated by the (see

Configuration

click

Remind Me

dialog displays when Firmware EE setting changes after 3000 cards. ( setting resets upon sending the clean command to the Firmware.)

• Clean Now radio button: This is the default. When you click OK, launched is the Toolbox to the Clean Printer tab.

• Remind Me radio button: This activates a drop down for the User to choose a number of cards to print until the next reminder. If the User chooses Never, then the Clean Printer notification is cleared from Configuration tab.

• OK button: Clicking OK accepts the settings and closes the dialog.

• Cancel button: Clicking Cancel, closes the dialog without saving changes. If the User exits

the Toolbox without clicking Clean, the Printer Cleaning Reminder dialog box reappears on the next print.

dialog). When displayed, selected is

and set the reminder as desired. If checked, the

Clean Now

Printer Cleaning Notification

Printer Event Monitoring

(default). You can decide to

The Firmware EE

Note:

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.7 Selecting the Advanced Settings tab

Use the

Advanced Settings

for each printer and save the settings within the Printer memory. ( to restore the internal default settings.)

CAUTION: In general, do not adjust these settings after the original printer configuration from the factory. However, under rare circumstances it is necessary to adjust these settings in the field. Ensure you have advanced knowledge prior to making these adjustments.

The described Settings change values for the Firmware. The following sections describe each setting and their use.

tab for adjusting the internal printer settings. Customize the settings

Select

Note:

Restore Defaults

Figure 4 - Advanced Settings

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Step

Procedure

• Setting column: Displays the type of setting

• Default column: Displays the default setting value

• Current column: Displays the current setting value

Change the Current value by clicking the field to activate the control and enter the new value.

• Apply button: Applies changed values.

• Restore Defaults button: Restores default values.

3.7.1 Using the Image Darkness Setting

Use the Image Darkness Setting to adjust the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing.

Lighten the printed image by clicking or enter the exact negative value decreasing the Printhead heat.

Darken the image by clicking or entering a positive value increasing the amount of Printhead heat.

IMPORTANT: If the Image Darkness Setting is set too high, the Ribbon may jam or break.

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3.7.2 Using the Print Top of Form Setting

From

Advanced Settings

, modify the

Print Top of Form

Setting.

Step Procedure

1 Verify the Transfer TOF is set to +35.

2 Verify the Print TOF is set to +20.

3 Verify the Print LOF is set to +7.

4 Print the alignment card self-test (the front edge should look like the figure).

5 Adjust the Print TOF until the green border is eliminated and the entire Transfer Alignment Block is shown in

the center of the card. Note: Due to variation in roller alignment, the green border may appear at a slight angle on the top of the card.

6 Verify the entire alignment block is visible and the green has been eliminated from the center of the card.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.7.3 Using the Print Left of Form Setting

From

Advanced Settings

, modify the

Print Left of Form

Setting.

Step Procedure

1 Print the Alignment Card Self-test.

2 Adjust the Print LOF up or down until the border of the LOF Zero Line is showing on the edge of

the card as shown.

3 Measure the density square, as shown.

Adjust the image density to 65% ± 1%.

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Step

Procedure

3.7.4 Using the Mag Top of Form Setting

From

Advanced Settings

The Magnetic Stripe is on the front of the card (front of printer).

Use this option only if the Printer has a built-in Magnetic Stripe Encoder.

• If so, this option shifts the starting point of where the Printer begins encoding the magnetic track data on a card's Magnetic Stripe.

• When adjusting this value, keep in mind that a card and its Magnetic Stripe always remains in the same relative position as the card travels through the Printer.

The diagram represents:

• How the magnetic data will move in relation to the fixed position of a card's Magnetic Stripe as a “positive” or “negative” Magnetic Offset value is entered.

• For this diagram, assume that the card is transparent and the card's Magnetic stripe can be seen through the top or front side of the card.

, modify the

Mag Top of Form

Setting.

1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the

card or the card output side of the Printer. OR Enter a positive value to move the start of the magnetic data toward the trailing edge of the card or the

card input side of the Printer.

• Magnetic Data Direction: The arrows on these buttons indicate the direction the magnetic data will move on the card's Magnetic Stripe.

• Maximum Adjustment Range: The maximum adjustment range is ± 99. As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid overadjusting.)

IMPORTANT: If the negative value is set too high, the Printer may start encoding before the card's Magnetic Stripe reaches the encoding head.

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Step

Procedure

3.7.5 Using the Print Flip Angle Setting

Use the after a flip operation.

Print Flip Angle

option to set the position of the Flipper so it is level with the card path

3.7.6 Using the Print Flip Level Setting

Use the

Print Flip Level

option to set the position of the Flipper so it is level with the card path.

3.7.7 Using the Encoder Flip Angle Setting

Use the relation to the Printer's built-in Encoder if your Printer is equipped with this option.)

Encoder Flip Angle

option to fine-tune the position of the Flipper. (

3.7.8 Setting the Printhead Resistance

This is factory set. If the main board or the Printhead is replaced, then adjust this number.

• Locate the Printhead Setting Number on the bottom of the Printhead.

• The number reads R=XXXX.

3.7.9 Using the Transfer TOF Setting

This is done in

Note:

1 Print the alignment card self-test.

2 Adjust the Transfer TOF until the TOF Zero Line is located on the card edge as shown.

3.7.10 Using the Transfer Temp Offset Setting

This option adds an offset to the printer temperature read from the transfer roller.

Use this setting only for making the temperature of the transfer roller and the LCD goal

Note:

match.

• Use the Image Transfer tab slider to make adjustments for card stock. (Note: A “-” Adjustment will increase the actual roller temperature.)

3.7.11 Using the Ribbon Print Take-up Tension Setting

This procedure controls the tension of the color Ribbon during printing.

• Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card. (Note: Adjustments moderately change the image length.)

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.7.12 Using the InTM Film Print Take-up Tension Setting

The InTM Film Drive sets the baseline for the Film Tension. Do not adjust the InTM Film Drive.

3.7.13 Using the Ribbon Print Supply Tension Setting

This procedure controls the tension of the color Ribbon during printing. Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card. ( length. “+” Adjustments can eliminate some cases of wrinkle.)

Adjustments moderately change the image

Note:

3.7.14 Using the Film Supply Transfer Tension Setting

Adjustments significantly change image length. Only small adjustments recommended because of sensitivity. (

December 2012 Page 31 of 103

Adjustments affect flash and smudge.)

Note:

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.7.15 Using the Film Takeup Transfer Tension Setting

Negative (-) adjustments can cause card jams. ( Adjustments affect flash and smudge.)

While positive settings help stop jamming.

Note:

3.7.16 Using the Resin Heat Adjust Setting

Use this adjustment for when the Black resin text and barcodes appear faded or too light/dark.

3.7.17 Using the Sleep Time Setting

This setting adjusts the time until the printer stops energizing the transfer roller conserving energy. Disable is indicated with a 0 setting. (

Standby Time

has elapsed.)

Note:

3.7.18 Using the Standby Time Setting

This setting adjusts the time until the printer goes into a reduced transfer roller temperature to conserve energy. (

A zero (0) setting disables. Settings are in minutes.)

Note:

3.7.19 Using the Blush Point Setting

The blush point is compensation during printing:

• There is no dye transfer.

• There is no a light gray line on a portion of the card.

• It should be white.

3.7.20 Using the LCD Contrast Setting

This setting adjusts the LCD panel brightness.

3.7.21 Using the Cleaning Rate Setting

The printer Cleaning Rate is a default of 3000 passes.

The counter for this setting starts after

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3.7.22 Using the EAT Disable Setting

This is an ON or environmental temperature and to compensate.

Environmentally Adaptive Transfer automatically adjusts the transfer temperature based on the ambient air conditions within the printer. EAT increases or decreases the transfer roller temperature by as much as 20C in extreme conditions.

The

EAT Disable

switch. 0 is off and 1 is on. This tells the printer to keep track of the

OFF

Setting defaults to on.

3.7.23 Using the InTM Film Print Cooling Level Setting

This controls the speed of the transfer roller-cooling fan during the printing process. This setting should be off. Turn on the InTM Print Cooling to help with splotchy color areas on the

image. Too high of a fan speed can cause smudge.

3.7.24 Using the InTM Film Transfer Cooling Level Setting

This controls the default speed of the cooling fan for the transfer process. In addition, InTM Film Transfer Cooling Level adjusts fan speeds and on times during

transferring. This setting affects both flash and smudge.

3.7.25 Using the Enable Ribbon Wrinkle Compensation Setting

This is an on or off switch. Using Enable Ribbon Wrinkle Compensation turns on extra pixels on the printhead to help with ribbon wrinkle during the print process.

3.7.26 Using the Holo Transfer Offset Setting

This option changes the Hologram Overlaminate Offset for placement parameters.

3.7.27 Using the Standby Temp Setting

This option changes the temperature used when the printer is in standby mode.

3.7.28 Using the Mag Hi-Co Voltage Offset Setting

This changes the voltage going to the magnetic head. Mag Hi-Co Voltage Offset is factory set. Do not change without a technician.

3.7.29 Using the Mag Lo-Co Voltage Offset Setting

This option changes the voltage going the magnetic head. Mag Lo-Co Voltage Offset is factory set. Do not change without a technician.

3.7.30 Using the Mag Flipper Angle Offset Setting

This option changes the angle of the Flipper Table. Increasing the flipper angle rotates the flipper table clockwise. The Mag Flipper Angle Offset is factory setting. Do not change without a technician.

3.7.31 Using the Lamination Top of Form Setting

This option changes location of patch(s) over the card length.

3.7.32 Using the Lamination End of Form Setting

This option changes head lift at end of card

3.7.33 Using the Lamination Bottom Takeup Setting

This option changes tension of Laminate roll 1.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.7.34 Using the Lamination Top Takeup Setting

This option changes tension of Laminate roll 2 (if equipped).

3.7.35 Using the Lamination Card Backup Setting

This option changes distance card backs up after lamination pressure is first applied.

3.7.36 Using the Lamination Card Length Setting

This option dictates length of card (do not adjust).

3.7.37 Using the I Panel Heat Offset

This option adjusts the heat used during the removal of unwanted InTM Film. Use minimal adjustments, or print ribbon and InTM Film breaks may occur.

3.7.38 Reviewing the No Printer Connected Error Message

If there is no Printer connected or if the Driver is unable to communicate with the Printer, the following error displays and the grid will be blank.

3.7.39 Reviewing the Value Outside the Range Error Message

If typing a value outside the range, an error message displays specific to the setting when leaving the control.

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3.8 Using the Device Options tab

Figure 5 - Device Options

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3.8.1 Detecting Supplies at Print Time Function

See Figure 5 - Device Options.

Step Procedure

Use the Supplies checkbox for auto detection of the consumables, which are the Ribbon and InTM Film.

• In the Firmware, the values (representing the installed Ribbon, Transfer InTM Film and Laminate) are updated on initialization (including each time the cover is closed).

• The Firmware compares the Ribbon and InTM Film values in the PRN file to the values (it holds regarding the currently installed consumables).

If the values do not match, the LCD displays the Wrong Ribbon and/or Wrong Film error, and the Driver returns the corresponding error message.

When the Supplies checkbox is checked, the following takes place.

• Ribbon and InTM Film Type dropdown boxes are inactive and populated with values of installed supplies. Dual Sided and Options are set to defaults for detected supplies.

• For example, no Dual Side options are available without the Flipper installed. This function provides automatic detection of an installed feature whether it is automatically detecting supplies or not.

• Before the Driver initiates each job, it retrieves the consumable values from the Firmware.

• If finding no Printer or Ribbon, the Supplies checkbox is enabled the previously chosen Ribbon

and InTM Film values remain. You will see an error message.

• Activating the Device Options tab automatically repopulates the Ribbon and InTM Film types. (Note: You see an error message if no Printer is found when activating the Device Options tab.)

When the Supplies checkbox is not checked or it is de-selected (cleared) from a selected state, the Ribbon and InTM Film dropdown boxes become active and auto selected Ribbon and InTM Film types remain (until manually changed).

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.8.2 Adjusting the Ribbon Type

Use the

Ribbon Type

Step Procedure

1 Adjust to match the Ribbon Type selection with the Ribbon type that is loaded in the Printer.

• YMC (Full Color): Yellow, Magenta, Cyan OR YMCK (Full Color/Resin Black): Yellow, Magenta, Cyan, Resin Black OR

• YMCKK (Full Color/2 Resin Black): Yellow, Magenta, Cyan, Resin Black, Resin Black OR

• YMCKH (Full Color/Resin Black/Heat Seal): Yellow, Magenta, Cyan, Resin Black, and Heat

Seal

• YMCFK (Full Color/Resin Black/Fluorescing): Yellow, Magenta, Cyan, UV Fluorescing, and

Resin Black

• YMCKI (Full Color/Resin Black/Inhibit): Yellow, Magenta, Cyan, Resin Black, Inhibit

• YMCKHI, (Full Color/Resin Black/Heat Seal/Inhibit): Yellow, Magenta, Cyan, Resin Black, Heat

Seal, Inhibit

• YMCKIKI, (Full Color/Resin Black/ Inhibit/ Resin Black/ Inhibit)

• YMCK Half panel

• YMCKK Half Panel

• K Premium Resin

dropdown menu to match Ribbon type.

3.8.3 Adjusting the (InTM) Film Type

Step Procedure

1 Allows you to select the InTM Film type option that is appropriate for the type of InTM Film currently

loaded in the Printer.

• Select the Clear option to automatically adjust the appropriate transfer time and temperature to

pre-determined defaults. (Note: Select this option to automatically adjust the transfer temperature and the dwell times to defaults when non-custom card type is chosen on Card tab.)

• Select the Holographic option to change appropriate internal Printer settings needed to make

the holographic InTM Film work. (Note: Select this option to automatically adjust the transfer temperature and the dwell times to defaults when non-custom card type is chosen on Card tab.)

• High Durable Clear InTM film (Note: It will also adjust the necessary transfer temperature and the dwell settings in the Driver to

provide the optimal holographic InTM Film performance.)

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Step

Procedure

Step

Procedure

3.9 Using the Dual Sided Group Functions

The Dual Sided group checkboxes are disabled if no Flipper is automatically found or if Dual Sided is manually turned off.

3.9.1 Using the Dual Sided - Print Both Sides option

Use Dual Sided to print automatically onto both card sides.

Select Print Both Sides radio button in addition to any program supporting duplex printing. (Note: The program must send down two or more separate pages for printing within the same document.)

Page 1 is transferred to the front side of the card. Page 2 is transferred to the backside of the card.

With this option selected, the Printer Driver places all odd numbered pages on the front side of the card and all even numbered pages on the backside.

3.9.2 Using the Print Both Sides - Split 1 Set of Ribbon Panels option

Use this option to provide the most economical means of printing a dual-sided card since a single set of Ribbon Panels will split to print both the front and backside of a card.

• This option is active when Print Both Sides is checked.

• The Default is active and unchecked except for YMCKK, which is checked.

1 Select this option to automatically print full-color on the front of a

card and resin black on the back of a card (using YMCKK Print Ribbons).

If using an YMCKK Ribbon, the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel.

Notes:

This is enabled automatically when selecting the YMCKK Ribbon. This option is not available if using the YMCKH Ribbon.

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Step

Procedure

Step

Procedure

3.9.3 Using Print Both Sides - Print Back Image on Front of Card

This option becomes active when unchecked.

1 Select this option:

• If needing to print the first page of a two-page document

on the backside of the card.

• If needing to print the resin black on the chip-side of the

Smartcard.

The second page of the document is printed on the front side of the card.

Print Both Sides

is checked. The Default is active and

3.9.4 Using the Dual Sided - Print Back Side Only option

Use this option to print only onto the backside of cards. ( checkbox default is active and unchecked.)

Note:

The

Print Back Side Only

Select Print Back Side Only to print only onto the backside of preprinted cards that must have their Magnetic Stripe or smart card chip encoded. (Note: Load the cards in the usual fashion.)

• When selecting this option, the Print Both Sides option

is automatically disabled.)

• When attempting to print a two-page document (if Print

Back Side Only is selected), the first page of the

document prints on the backside of the card.

• The second page of the document is then printed on the

back of a second card.

3.9.5 Using the Options Group

Figure 6 - Options

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Step

Procedure

3.9.5.1 Using the Rotate 180 Degrees (Front or Back)

Use this option to change the position of the printed image in relation to the set location of a card's Magnetic Stripe or smart chip.

Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed.

OR Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180

degrees when printed.

3.9.5.2 Using the Disable printing option

Use this option to disable the printing capabilities of the Printer while still allowing the Printer to encode cards. (

This option is useful to encode or re-encode preprinted cards without

Note:

wasting additional time or printing supplies.)

Step Procedure

1 Select this option to ensure sending no print data to the Printer (while sending all encoding instructions

according to how they are configured within the software). This option also allows you to laminate the card.

3.9.5.3 Using the Dual Pass and Invert F-Panel Image options

See Configuring Fluorescent Data using Workbench procedure, page 88.

• Dual Pass option: This refers to the fact that the fluorescing dye can be applied to a separate panel of HDP InTM Film. (Note: First, the YMC ink is applied to a panel of InTM Film; then, the F and possibly K are applied to a separate panel. If this is not done, the fluorescent ink tends to mix with the YMC colors and lose its fluorescent qualities; it also tends to become invisible.)

Use the default used or if selecting

Dual Pass option if using the fluorescent image in places where other dye is

Invert F Panel.

• Invert F-Panel option: This refers to the ability to cause light or white areas of the image to fluoresce and dark colors to remain dark on the printed card when exposed to a UV light. (Note: This was requested because the fluorescent dye color is bright when black light is applied to it. By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied.)

The User can select the Invert F-Panel option to cause the black in the design to show as dark on the card. This option is recommended if the user is printing a photo.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.9.6 Using Secure Resin Erase

Resin Erase eliminates the personal data traceability on used ribbon panels and lowers the risk of identity theft.

The Yellow, Magenta, Cyan and resin (K) panels are printed like normal. However, prior to transfer, the film is reversed to the previously used film panel and the ribbon is rewound to the beginning of resin (K) panel.

A white noise image is then printed on the resin (K) panel to the used film panel. The film and ribbon are then backed up again. The white noise image is the printed again but it begins at a different point of the film from the first pass.

The result is the ribbon has almost no resin left on it while the film has the scrambled image. Only ribbons with the K panel have this option available in the driver.

3.9.7 Using the Encrypt Job Data

AES256 encryption protects the data passed from the computer to the printer.

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3.9.8 Using the Use Substitute Panel Data

Only ribbons with the F or I panel have this option available in the driver.

When selecting

Split Mode

document is printed to the front of the card with the YMC ribbon panel. Following, the second page is printed on the front of the card with the F ribbon panel. Lastly, the third page is printed on the back with the K ribbon panel.

When

Split Mode

is not selected and the Flipper Module is present, the first page of the document is printed to the front of the card with the YMC ribbon panel. Following, the second page is printed on the front of the card with the F ribbon panel. The third page is printed on the back of the card with the YMC ribbon panel. Lastly, the fourth page is printed on the back of the card with the F ribbon panel.

When enabling Use Substitute Panel Data - displayed is the following details.

3.9.8.1 YMCFK Ribbon

Split Ribbon ON (Duplex)

Page 1 is YMC on the front, Page 2 is F on the front, Page 3 is K on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Duplex)

Page 1 is YMC on the front, Page 2 is F on the front, Page 3 is YMC on the back, Page 4 is F on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Simplex)

Page 1 is YMCK on the front, Page 2 is F on the front. WB entry and “~” commands ignored.

in the driver and the Flipper Module is present, the first page of the

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3.9.8.2 YMCKI Ribbon

Split Ribbon ON (Duplex)

Page 1 is YMC on the front, Page 2 is K on the back, Page 3 is I on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Duplex)

Page 1 is YMCK on the front, Page 2 is I on the front, Page 3 is YMCK on the back, Page 4 is I on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Simplex)

Page 1 is YMCK on the front, Page 2 is I on the front. WB entry and “~” commands ignored.

3.9.9 Use Substitute Panel Data - Disabled (Current driver)

3.9.9.1 YMCFK Ribbon

3.9.9.2 Split Ribbon ON (Duplex)

Page 1 is YMC on the front, Page 2 is K on the back. F Panel is on the front with “~” commands or WB entry.

3.9.9.3 Split Ribbon OFF (Duplex)

Page 1 is YMCK on the front, Page 2 is YMCK on the back. F Panel is on the front or back with “~” commands or WB entry.

3.9.9.4 Split Ribbon OFF (Simplex)

Page 1 is YMCFK on the front. F Panel is on the front with “~” commands or WB entry.

3.9.9.5 YMCKI Ribbon

Split Ribbon ON (Duplex only)

Page 1 is YMC on the front, Page 2 is K I on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Duplex)

Page 1 is YMCKI on the front, Page 2 is YMCKI on the back. WB entry and “~” commands ignored.

Split Ribbon OFF (Simplex)

Page 1 is YMCKI on the front. WB entry and “~” commands ignored.

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3.9.10 Using Print Mode

There are two print modes (Performance and Normal)

• Normal print mode (default)

• Performance print mode is faster with lower image quality and is most suitable for minimal

color with mostly resin text.

3.10 Using the Image Color tab

Use this tab to adjust color properties. ( same

Image Color

tab functionality as the Printer -LC Printing Preferences window.)

Note:

The Printer Printing Preferences window has the

Figure 7 - Image Color

Step Procedure

1 Select the System Color Management color matching option to control the Sharpness, Contrast and

Gamma of the printed image, as well as the individual color balance of Yellow, Magenta and Cyan.

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Step

Procedure

3.10.1 Using the Image Quality – Color Matching

3 Control the amount of heat the Printer uses when printing with the resin black Panel by adjusting the

Select None

(a) if interested in print speed rather than print color, (b) if color correcting the image for printing has already been done or

(c) if using third party color matching software. OR Select System Color Management to allow the Printer Driver to make color corrections similar to the

Algebraic option but through a more complex color matching algorithm. Note: This option shifts colors so the image more closely matches how they appear on screen.

Control the overall darkness and lightness of the dye-sub printed image by adjusting the Dye-Sub Intensity slide.

Move the slide to the left to use less heat in the printing process, thus generating a lighter print.

Move the slide to the right to use more heat, thus generating a darker print.

Note: This slide only affects those images printed with dye-sublimation Ribbon Panels (YMC).

Resin Heat slide.

Move the slide to the left for using less heat in the printing process, causing resin images to be lighter or less saturated.

Move the slide to the right for using more heat, causing resin images to be darker or more saturated. (Note: This control can be helpful for fine-tuning the sharpness of resin text and bar codes.)

As needed, return all options to their factory settings by clicking on the Default button.

3.10.2 Adjusting for the Resin Dither

Select the appropriate dither method according to the type of image to be printed. ( option only affects those objects printed on the backside of a card with the resin black Panel of an YMCK YMCKK and YMCKI Print Ribbon. This is enabled when using at least one K panel and dual sided enabled, splitting one set of panels.)

Step Procedure

Select Optimized for Graphics when printing lower quality images (for example, clipart, logos…etc.) with resin.

OR Select Optimized for Photo when printing photo quality images with resin.

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Note:

This

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.10.3 Using the Advanced Image Color window

Step Procedure

Page 46 of 103 December 2012

Click Advanced Settings to bring up the Advanced Image Color window.

Click OK to accept any variance from the default (for this specific slider bar) and return to the Image Color tab window.

Click Cancel to negate any variance on the slide and return to the Image Color tab window. Click Default to clear changes back to the default settings for this window only.

In addition, here are further instructions: Sharpness (Default, 0%): Move the slide to the left for (-) or less sharpness. Move the slide to the

right (+) or more sharpness of the printed image. Study the image (on the right) to determine correct sharpness.

Contrast (Default, 0%): Move the slide to the left for (-) or less contrast. Move the slide to the right (+) or more contrast of the printed image. Study the image (on the right) to determine correct contrast.

Gamma (Default, 0%): Move the slide to the left for (-) or less gamma. Move the slide to the right (+) or more gamma of the printed image. Study the image (on the right) to determine correct gamma.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

3 For the Balance slider bar controls, see the following.

Click OK to accept any variance from the default (for this specific slider bar) and return to the Image Color tab window.

Click Cancel to negate any variance on the slide and return to the Image Color tab window. Click Default to clear changes back to the default settings for this window only.

Additional instructions: Yellow Balance (Default, 0%): Move the slide to the left for (-) or less yellow as an individual color.

Move the slide to the right (+) or more yellow as an individual color balance. Study the image (on the right) to determine correct color yellow balance effect.

Magenta Balance (Default, 0%): Move the slide to the left for (-) or less magenta as an individual color. Move the slide to the right (+) or more magenta as an individual color balance. Study the image (on the right) to determine correct color magenta balance effect.

Cyan Balance (Default, 0%): Move the slide to the left for (-) or less cyan as an individual color balance. Move the slide to the right (+) or more cyan as an individual color balance. Study the image (on the right) to determine correct color cyan balance effect.

Click Default to clear changes back to the default settings for this window only and NOT for the Advanced Image Color dialog box.

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3.11 Using the Image Transfer tab

Use this tab to adjust the (

The Printer Printing Preferences window has the same Image Color tab functionality as

Note:

the Printer -LC Printing Preferences window.)

Image Position, Transfer Dwell Time

and

Transfer Temperature

Figure 8 - Image Transfer

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3.11.1 Adjusting the Image Position controls

Use the

Image Position

The display represents how the printed image moves in relation to the fixed card position as positive and negative image placement values are entered.

controls to position the image on a card (for adjustment).

Step Procedure

1 Adjust the Image Position values by clicking Vertical and Horizontal adjustment arrows.

• These values ensure that the Cards always remain in the same position as they travel through the Printer (regardless of image orientation).

• The Card Illustration (shown in the Image Position box) will flip and rotate according to the selection of Portrait, Landscape or Rotate 180 Degrees.

• The outline around the illustration will always remain in the same Landscape orientation.

Use the Vertical adjustment to move the image toward the front of the Printer if a positive number is entered and toward the rear of the Printer if a negative number is entered.

Use the Horizontal adjustment to move the image toward the card output side of the Printer if a positive number is entered and toward the card input side of the Printer if a negative number is entered.

Note: The maximum value for the Vertical and Horizontal adjustments is ±100 Pixels (10 Pixels =

0.03 (.8mm).

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Card Type

Default

3.11.2 Adjusting the Transfer Dwell Time and Temperature

Use

Image Transfer

• These settings control the speed and temperature at which printed images are transferred from the InTM Film to the card. These settings may vary depending on the card type.

• The Printer Driver automatically optimizes these settings according to the selection made in the Card Type option.

• Changes made to the Dwell Time and Temperature settings are saved for the selected

Card Type option (upon exiting the Printer Driver setup, from the Printer’s Control Panel).

Step Procedure

1 Transfer Dwell Time Sets dwell time for InTM Film transfer in seconds per inch Lower limit = 1.0

seconds per inch, Upper limit = 3.0 seconds per inch

• UltraCard III - Composite: Default = 2.0 seconds per inch

• UltraCard - PVC: Default = 2.0 seconds per inch

• Custom: Default = 2.0 seconds per inch

2 Transfer Temperature Sets temperature for InTM Film transfer in Celsius Lower limit = 150.0 Celsius,

Upper limit = 210.0 Celsius

• UltraCard III - Composite: Default = 175 Celsius

• UltraCard- PVC: Default = 175.0 Celsius

• Custom: Default = 175.0 Celsius

4 Adjust the dwell time and temperature settings to ensure proper image transfer. Determine the

Return to the factory default settings for the selected If using cards (that differ from the Card Type Glossy-PVC or Matte-PVC options), select one of the

Card Type Custom options.

appropriate settings for the card stock by setting the Transfer Dwell Time and Transfer Temperature to the default settings. Print a card.

a. If the InTM Film is not transferring properly, adjust these settings accordingly.

b. If the InTM Film is transferring properly, perform a final durability test called the Tape Test.

For instructions on how to do a tape test, see

Use the Default button to reset the Transfer Dwell Time and Transfer Temperature to defaults for current Card Type choice.

to control of the Transfer Dwell Time and Temperature.

by clicking on the

Conducting the Tape adhesion Test procedure.

button.

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Step

Procedure

3.12 Using the Magnetic Encoding tab

Use these options only if the Printer has an optional Stripe Encoding Module installed. ( no Encoder is detected, the tab is active but all functions are grayed out.)

Note:

Figure 9 - Magnetic Encoding

Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. (Note: The following describes these options and the Printer's magnetic encoding process.)

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3.12.1 Use the Encoding Mode option to specify the magnetic encoding

Magnetic Encoding

options (changing and modifying)

ISO Encoding Mode selection (active and inactive functions)

Custom Encoding Mode selection (active and inactive functions)

Raw Binary Encoding Mode selection (active and inactive functions)

JIS II Encoding Mode selection (active and inactive functions)

Change the encoding mode and Coercivity setting or modify the ISO standards for tracks 1, 2 and 3, by correctly modifying these Magnetic Encoding options.

If you select ISO Encoding, you send down a formatted set of characters. (Note: This selection activates the track tabs. However, all functions on the Track tabs are inactive/gray and display ISO defaults, which are the defaults listed for each track below. The Shift Data Left check box remains unchecked and inactive.)

If you select Custom Encoding, all options are active. The Default is ISO Encoding. (Note: The defaults are the same as the ISO Encoding defaults. However, all functions on the Magnetic Track Options tabs are active.)

If you select Raw Binary Encoding, you send down a raw binary string rather than a formatted set of characters. (Note: The Coercivity dropdown function is active and the Bit Density, Character Size, Reverse Bit Order and Add Leading Zeros are also active and configurable for each track when Raw Binary Encoding is selected).

Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs

Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the starting point of the encoded data in specific programs for encryption of data.

Raw Magnetic Encoding

The User can select Raw Magnetic Encoding from the Driver.

Raw Coercivity

The User can select options for the Coercivity from the Driver. ( Low, Medium, High, Super)

Raw Bit Density

The User can select the Configurable Bit Density option. This option supports these standard configurable bit densities:

75 Bits Per Inch (BPI) 128 BPI 210 BPI Custom BPI

Raw Bit Density Per Track

The User can select the Configurable Bit Density, Character Size, Reverse Bit Order and Add Leading Zero options for each individual magnetic encoding track.

If you select JIS II Encoding, specific standards are used. (Note: This selection disables all the Magnetic Track Options tabs. It also disables the Coercivity dropdown function and Shift Data Left checkbox option.)

The default Coercivity is 600 Oe.

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Step

Procedure

Step

Procedure

3.12.2 Selecting the Coercivity/Magnetic Track

Use the and 3 and is the industry's standard mode of magnetic encoding.

option for encoding capability for either high- or low-Coercivity cards on tracks 1, 2

ISO

Select the Coercivity option (Oersted) to use the Magnetic Stripe type that matches the card type. High Coercivity to Super Coercivity = 2750-4000 Oersted ( High Coercivity UltraCard IIIs are 2750 Oe) Medium Coercivity = 600 Oersted Low Coercivity = 300 Oersted

Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options (if the application being used requires customization of the standard ISO encoding process).

3.12.3 Reviewing the Shift Data Left Function

Use the

Shift Data Left

option is unchecked, it is the default.)

Step Procedure

1 Select this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe.

(Note: This is useful in situations that require cards to be readable with insert type readers.)

option, which applies to all tracks when selected. (

Note:

When this

3.12.4 Using the Character Size buttons

Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic data on the currently selected track. enabled).

• Select 4 Bits to change the bits per character to 4 BPC.

• Select 5 Bits to change the bits per character to 5 BPC. (Note: This is the default for Tracks 2

and 3).

• Select 7 Bits to change the bits per character to 7 BPC. (Note: This is the default for Track 1). OR

• Select 8 Bits to change the bits per character to 8 BPC.

This character size includes the parity bit (if

Note:

3.12.5 Using the ASCII Offset dropdown list

Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. ( each Magnetic Stripe data character prior to encoding on the track.)

Step Procedure

Select NULL to change the ASCII Offset to NULL. OR Select SPACE to change the ASCII Offset to SPACE. (Note: This is the default for Track 1.) OR Select ZERO to change the ASCII Offset to ZERO. (Note: This is the default for Tracks 2 and 3.)

December 2012 Page 53 of 103

This character-offset value is subtracted from the ASCII value of

Note:

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

3.12.6 Using the Bit Density dropdown list

Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected track.

The following describes default

ISO Standard

selections.

Step Procedure

Select 75 BPI to change the bits per inch to 75 BPI. (Note: This is the default for Track 2.) OR Select 128 BPI to change the bits per inch to 128 BPI. OR Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is the default for Tracks 1 and 3.) OR Select Custom BPI, which enables the custom BPI text box. (Note: The lower limit is 75 and upper limit

is 210.)

3.12.7 Using the LRC Generation dropdown list

Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected track).

Step Procedure

Select No LRC to change the LRC Generation to none. OR Select Even Parity to change the LRC Generation to Even Parity. (Note: This is the default for all

tracks.) OR Select Odd Parity to change the LRC Generation to Odd Parity.

3.12.8 Using the Character Parity Mode dropdown list

Use this option to customize the Encoding Mode (used to encode the magnetic data on the currently selected track).

Select No Parity to change the Character Parity to none. OR Select Even Parity to change the Character Parity to Even Parity. OR Select Odd Parity to change the Character Parity to Odd Parity. (Note: This is the default for all

tracks.)

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TRACK1 0.110"

TRACK2 0.110"

TRACK3 0.110"

0.130"

0.140"

0.223" 0.353" 0.493"

Step

Procedure

When entering track data, the ~ (tilde) character is entered first, followed by the track number (1, 2 or 3)

3.12.9 Reviewing the ISO Track Locations

The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe.

3.12.10 Sending the Track Information

Magnetic track data is sent in the form of text strings from the application software to the Printer Driver.

• In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.

• These specify the data that is to be encoded the tracks to encode and mark the start and stop of the data string.

• In some cases, these specific characters are automatically added to the string of track data by ID software applications.

• In most cases, the User must carefully add these characters to the string of Magnetic Track data. If these characters are not added to the track data, the text intended for the Magnetic Track will appear as printed text on the card.

• To avoid this, enter the track information as described.

on which the data should encode. This is followed by the data to be encoded.

• The first character of this data string must be the track's specific Start Sentinel (SS) and the last character must be the specific End Sentinel (ES).

• The characters or data in between the SS and ES can include all of the valid characters specific to each track.

• The number of these characters, however, is limited by each track's maximum character capacity.

• When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows the SS, ES, FS and the valid characters defined for each track.

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ASCII Code

Character

ASCII Code

Character

ASCII Code

Character

3.12.10.1 Reviewing the Sample String

• Track 1: ~1%JULIEANDERSON^1234567890?

• Track 2: ~2;1234567890987654321?

• Track 3: ~3;1234567890987654321?

Track

Track 1 % ? ^

Track 2 ; ? =

Track 3 ; ? =

Start Sentinel

End Sentinel

Field Separator

Valid Characters

ASCII 32-95 (See the following table.)

ASCII 48-63 (See the following table.)

Maximum Number of Characters

106

3.12.11 Reviewing the ASCII Code and Character Table

32 space 56 8 80 P

33 ! 57 9 81 Q

34 58 : 82 R

35 # 59 ; 83 S

36 $ 60 < 84 T

37 % 61 = 85 U

38 and 62 > 86 V

39 ' 63 ? 87 W

40 ( 64 @ 88 X

41 ) 65 A 89 Y

42 * 66 B 90 Z

43 + 67 C 91 [

44 ' 68 D 92 \

45 - 69 E 93 ]

46 . 70 F 94 ^

47 / 71 G 95 _

48 0 72 H

49 1 73 I

50 2 74 J

51 3 75 K

52 4 76 L

53 5 77 M

54 6 78 N

55 7 79 O

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3.12.12 Using the Default button

Step Procedure

Use the Default button to reset defaults for the current Track tab only.

3.13 Using the Lamination tab

Use this option to control specific Printer functions. These options allow you to control the Printer's Lamination process. ( but all functions are grayed out.)

When no Laminator is detected, the Lamination tab is active

Note:

Figure 10 - Lamination

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Step

Procedure

Transfer Dwell Time

Lamination Dwell Time

Step

Procedure

Default

3.13.1 Selecting the Lamination Position

Use the Lamination Position control to adjust the horizontal position of the PolyGuard Overlaminate. (Note: This control functions in the same manner as the Image Position controls, except only the horizontal position of the overlaminate requires adjustment.)

• To adjust the Lamination position, click the Horizontal adjustment arrows.

• To move the overlaminate more toward the card output side of the Printer, enter a positive

number.

• To move the overlaminate more toward the card input side of the Printer, enter a negative number. (Note: The adjustment arrows point in the direction the patch will move on the card. The maximum value for the Horizontal adjustment is ±100 Pixels (10 Pixels = about .03/.8mm) The default is 0.)

3.13.2 Adjusting the Lamination Speed - Transfer Dwell Time

Step Procedure

Adjust the in seconds per inch and the Lamination Temperature.

• Default = 2.0 seconds per inch

• Upper Limit = 5.5 seconds per inch

• Lower Limit = 0.8 seconds per inch

to control the

or throughput speed of a card

3.13.3 Selecting the Lamination Side dropdown menu

Step Procedure

a. Select No Lamination if you do not want to use the Printer's built-in Laminator. b. Select Laminate Front Side, Laminate Back Side, Laminate Both Sides or Laminate

Opposite Sides to specify the side(s) of the card to laminate.

3.13.4 Selecting the Lamination Type

Select one of the Lamination Type options, according to which type of Lamination media is currently installed. The Driver supports two types of overlaminates: Film, Lamination and PolyGuard Lamination. Custom versions of each type are also available.

• Select the Clear Lamination option if the Thermal Transfer Film Overlaminate type is installed in the Lamination Module.

• Select the 0.6 PolyGuard Lamination option or 1.0 PolyGuard Lamination option for either patch thickness. (Note: These require different heat settings and Lamination speeds. Select the appropriate option according to the thickness of the PolyGuard material you are using.)

• Select Registered Film Lamination if you have a registered thermal transfer film.

• PolyGuard Alternating Patch and Holographic Film Lamination are options.

3.13.5 Selecting the Defaults button

Step Procedure

Page 58 of 103 December 2012

Click the Lamination Type (being used).

to return the Transfer Dwell Time and Transfer Temperature to the Default settings for

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.13.6 Selecting the Auto Detect Laminate button

Step Procedure

Check Auto Detection for allowing the printer driver to correct the lamination values.

If Auto Detection is unchecked and the lamination values do not match, the LCD displays a Wrong Laminate error.

3.14 Using the K Panel Resin tab

Use this tab to adjust the

Print All Black with K Panel

tab to control where the resin black (K) Panel of a full-color Ribbon is printed. ( Disable Printing under the Device Options tab is selected, this tab will be active while all functions will be grayed out.)

• If printing with a Ribbon type that does not have a K Panel, such as the YMC Ribbon type, all K Panel Resin options will be grayed out. Resin black text is desirable due to its sharp, saturated color and resin black barcodes are required to ensure readability when scanned by an infrared barcode reader. (Note: The Printer Driver will automatically print all TrueType black text and TrueType barcodes only with the resin black (K) Panel of the Print Ribbon by default.)

• If printing black text or barcodes that are not TrueType fonts or black graphics, select one of the three options listed under Print All Black with K Panel (see the next page). (Note: The Printer Driver will print areas of the image where it finds black coloring with the Print Ribbon's resin black (K) Panel as specified by each of the following options.)

(options) and the Defined Areas. Use this

When

Note:

Figure 11 - K Panel Resin

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option to print the resin black (K) Panel for all black found only in an area or

3.14.1 Using the Click and Drag capability

Click and drag the corners and the sides of an area to change size and location of area.

• The Horizontal, Vertical size and X, Y coordinates update accordingly.

Click and drag the area to change the location.

• The X, Y coordinates update accordingly.

3.14.2 Selecting “inches or mm” radio button

Select from the

inches

similar to the choice on the Card tab.)

• The inches radio button displays the area size and the location in inches.

• The mm radio button displays the area size and the location in mm.

or mm radio button to change the measurement type. (

3.14.3 Using the Add and Delete buttons

Step Procedure

2 Using the Delete button to delete the area with focus from the graphic.

Use the Add button for these capabilities:

• Add an area default sized to .2 (.2 at location “0” with focus on the added area).

• Add multiple areas in the same location with the same affect (as if there were only one area).

(Note: Intersecting/overlapping areas do not cancel each other out; instead, they act as one area.)

Note:

This is

3.14.4 Selecting the Full Card

Step Procedure

1 Select the Full Card option to print the resin black (K) Panel for all black found within all areas of the

image, as shown below.

• The Card image becomes fully black.

• The resin prints anywhere for black.

• The Add and Delete buttons become inactive and are grayed out.

• The Defined Area object size and location scroll controls become inactive and are grayed out.

• The inches and mm dials become inactive and are grayed out.

3.14.5 Selecting the Defined Area(s)

Step Procedure

Select the Defined Area(s) areas defined, as shown below.

• The card image becomes white with the grid and one area (available for the User to start with).

• The defined areas print black with resin.

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Step

Procedure

Step

Procedure

Defined Area

3.14.6 Selecting the Undefined Area(s)

Select the Undefined Area(s) option to print the resin black (K) Panel for all black found only in the space outside the areas defined, as shown below.

• The card image becomes black with the grid and one area (available for the User to start with).

• The defined area does not print black with resin.

3.14.7 Defining the Area to activate the Card Grid

Select on the appropriate Defined Area (see below) to activate the card grid in the upper half of the window.

• It is through this card grid that up to five areas can be defined, as shown below.

• When the card grid is first activated, then a small black square will appear at its default size of .2

x .2 (5mm x 5mm) and at its default location in the lower left-hand corner (0,0). (Note: This square represents the first defined area.)

3.14.8 Selecting the Print YMC under the K and Print K Only options

Step Procedure

Use the

a. Define another area by clicking on the Defined Area. (Note: Another .2 x .2 (5mm x 5mm)

area will appear in the lower left-hand corner. This is the location in which all newly defined areas will first appear. Up to 5 areas can be defined.)

b. Delete an area by selecting the area and clicking on the Delete button. (Note: If all areas are

deleted, the K Panel Resin options will automatically be deselected.)

Select the Print YMC Under K option to print all black in the designated Defined/Undefined areas with the Yellow (Y), Magenta (M) and Cyan (C) Ribbon Panels directly beneath the resin black (K) Panel. (Note: Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two.)

OR Select the Print K Only option to print all black in the designated Defined/Undefined areas only with

the resin black (K) Panel or to print resin black onto a white background to maximize the sharpness of printed text and barcodes.

function.

December 2012 Page 61 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

3.15 Using the Printer Supplies tab

Use the options on this tab to view information (Type, Reorder Number) about the Ribbon, InTM Film, Laminate (Cartridge 1) and Laminate (Cartridge 2) installed in the Printer. ( gauges are horizontal.)

The

Note:

Figure 12 - Printer Supplies

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

4 General Troubleshooting

The purpose of this section is to provide the User with specific procedures relating to the LCD Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the Printer.

4.1 Troubleshooting - LCD and Printer Error Message Tables

The LCD display shows the current status of the Printer. Refer to the cause and solution tables in this section for all possible LCD messages.

This section provides two troubleshooting tables for the LCD error messages and the Printer error messages. Each table uses a 3-column presentation to present a specific LCD or Printer error message, its cause and its solution.

• This allows the troubleshooter to identify the error and its cause, and then perform the procedure (provided in the solution column).

• This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer.

• If you encounter problems beyond the capabilities of these two error message tables, you should contact

4.1.1 How to use the LCD Error Message Table

The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner Number. This number identifies the PC Error Message screenshot with its respective LCD Error Message.

• Note the correlation between Column 1 and the PC Error Message window.

• This allows you to correlate the LCD Error Message with the PC Error Message (identifying

number), then troubleshoot your Printer as needed.

www.hidglobal.com.

Table 1 - Single Example from the LCD Error Message

LCD Error Message Cause Solution

Unable to Feed Card (PC Error Message Nos. 14 and 81) Matches the following screenshot.

The Printer is unable to feed a card from the Card Cartridge.

Verify there are cards in the cartridge.

Verify cards are not stuck together or jammed, and they are the correct thickness.

Figure 13 - Unable to Feed Card

December 2012 Page 63 of 103

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4.1.2 Troubleshooting with the LCD Error Message

LCD Error Message Cause Solution

Calibrate Failed (PC Error Message No.

155 and 170)

Calibrate Film (PC Error Message No.

159)

Calibrate Ribbon (PC Error Message Nos.

128 and 170)

Card Feed Stop (PC Error Message No.

137)

Card Jam (PC Error Message Nos.

82, 112, and 200)

Card Jam: Prox (PC Error Message No.

86)

Card Jam: Smart (PC Error Message No.

85)

Card Jam: Trans (PC Error Message No.

83)

Card Not Found (PC Error Message No.

69)

Check Film (PC Error Message No.

244)

Check Laminate 1 (PC Error Message Nos.

213 and 231)

Check Laminate 2 (PC Error Message No.

232)

Clean Printer (PC Error Message No.

71)

Cover is Open (PC Error Message No.

46)

Film or Ribbon calibration has failed.

Film Sensors need to be calibrated.

The print Ribbon Sensor is out of calibration.

The Front Cover was opened. This caused the card transfer to stop OR the pause button was selected.

A card is jammed in the Print Station or card flipping area of the Printer.

A card is jammed in the PROX card encoding area of the Printer.

A card is jammed in the smart card encoding area of the Printer.

Card became jammed in the Printer during transfer.

Card cannot be found in the Printer.

The film is not able to move correctly. Check for jams/breaks.

The Laminator was unable to find the mark on the material in Cartridge 1.

The Laminator was unable to find the mark on the material in Cartridge 2.

For best Printer performance, replace the Cleaning Roller Tape and clean the Printer’s Feed Rollers and Printhead at this time.

The Cover was left open. Ensure that the Cover is properly closed.

Verify the film is installed correctly and there is not a Ribbon installed. If this problem persists, call for technical assistance.

Select Cancel and then perform the Film calibration procedure.

Select Cancel and then perform the Ribbon calibration procedure.

Press Resume or Cancel.

Clear the jam.

Verify card not jammed in Printer and select Cancel.

Check for obstruction. If the problem persists, call for technical assistance.

Make sure there are no obstructions to the Sensor, and recalibrate the Laminator Sensor.

Review the Cleaning Section

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LCD Error Message Cause Solution

E-Card Startup Error (PC Error Message No.

141)

EEPROM Corrupt (PC Error Message Nos.

38, 39, 40, and 144)

Ejecting Card (PC Error Message No.

72)

Empty Reject Bin (PC Error Message No.

265)

Failed To Initialize (PC Error Message No.

141)

Film Align Error (PC Error Message Nos.

26 and 176)

Film Break/Jam (PC Error Message No.

158)

Film Low (PC Error Message No.

156)

Film Out (PC Error Message Nos.

156 and 157)

Film: Wrong Material (PC Error Message No.

173)

A problem was detected during Printer start-up.

Reset the Printer and try again. If this problem persists, call for technical assistance.

EEPROM restored with factory default values.

The card has been ejected already.

If changes were made, then go into the setting values and reset these numbers.

Click OK to clear the message. The User might want to know that a card has been sent to the reject bin, or out of the printer, and is either incomplete or posses a security risk if not disposed of properly.

The reject bin is full. Remove the large number of rejected cards

from the reject bin. Click OK to clear the notification message.

(Note: In some cases, rejected cards are incomplete or pose a security risk, and should be disposed of properly.)

A problem was detected during Printer start-up.

Reset the Printer and try again. If this problem persists, call for technical assistance.

The film is not able to move correctly. Check for jams/breaks.

Check for obstruction. If the problem persists, call for technical assistance.

The HDP film will soon run out. If printing a large number of cards, replace

the Film now or monitor the Printer until the Film is gone and install a new Film.

The HDP film has run out.

Install a new roll of film and press Resume to continue or Cancel to reset.

The HDP Film is not installed properly or has been damaged.

Verify the correct film is installed in the film Cartridge.

December 2012 Page 65 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

LCD Error Message Cause Solution

Flipper Jam (PC Error Message Nos.

74 and 199)

Head Loading (PC Error Message No.

111)

Head Resistance (PC Error Message No. 6)

Head Sensor Error (PC Error Message No. 8)

Head Voltage Err (PC Error Message Nos.

103 and 105)

Headlift Error (PC Error Message Nos.

102, 103, 104, and 105)

Heater Error (PC Error Message No.

161)

Invalid Film (PC Error Message Nos.

94, 95, 96, 164, 165, and

166)

Invalid Password (PC Error Message No.

136)

Invalid Ribbon (PC Error Message No.

93)

A card is jammed in the card flipping area of the Printer.

An unrecoverable error has occurred during printing.

The EE setting in Driver for head resistance is out of range.

The Printhead Temperature Sensor is not functioning or is not connected properly. OR The Printhead is not cooling properly.

A hardware fault has prevented setting the correct Printhead voltage.

This is a problem with the Printhead Lift or Transfer Roller Headlift.

The Transfer Heater Roller is too hot.

An unauthorized film is installed in the Printer.

Printing disabled at this time.

An unauthorized Ribbon is installed in the Printer.

Open the Printer's Flipping Module Cover. Clear any cards in the Flipping Module by

opening the Printers Cover and using the Forward and/or Back buttons located on the Printer’s Front Cover.

Ensure that the Flipper Module can rotate freely. Close the Printer's Flipping Module Cover.

Select Resume on the Printer’s Front Cover to continue printing.

To cancel the print, click Cancel Print from the Driver's display dialog.

Reset the Printer and try again. If this problem persists, call for technical assistance.

Enter a value for head resistance in the EE settings in the Driver.

Reset the correct value according to the steps in the Troubleshooting Section.

If this problem persists, call for technical assistance.

If the problem persists, call for technical assistance.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Get the correct Film from your dealer.

Press Cancel to abort this print job and then check security settings at host computer.

Get the correct Ribbon from your dealer.

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LCD Error Message Cause Solution

Job Data Error (PC Error Message No.

106)

Lam 1 Tag Err (PC Error Message No.

259)

Lam 2 Tag Err (PC Error Message No.

260)

Lam Async Error (PC Error Message No.

245)

Lam Card Jam (PC Error Message No.

53, 212, 214, and 215)

Lam Check Card (PC Error Message No.

213)

Lam Com Error (PC Error Message No.

246)

Lam Error (PC Error Message Nos.

237 and 238)52

Lam Card Not Ejected (PC Error Message No.

216)

Lam Handler Startup Error (PC Error Message No.

66)

Lam Handler Startup Error (PC Error Message No.

141)

Lam Internal Error (PC Error Message No.

48)

Lam No Film (PC Error Message No.

157)

Lam Timeout (PC Error Message No.

247)

The print data sent to the Printer is corrupt or has been interrupted.

A RFID read or write error occurred on Cartridge 1.

A RFID read or write error occurred on Cartridge 2.

The Printer timed out waiting for communication from the Laminator.

A jam occurred somewhere between the Printer and the Laminator.

A jam occurred inside the Laminator.

There was a communication failure between the Printer and Laminator.

A generic unknown error as occurred.

The card is not ejected from the Laminator.

A problem was detected during Printer start-up.

After powering up the Printer, the Laminator was detected, but an error occurred which would prevent its use.

A generic unknown error as occurred in the Laminator.

There is no material loaded in the Laminator.

The Printer timed out while processing information related to the Laminator.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Retry, and if it fails again the material cannot be used.

Check Lam power/connections and restart the Printer.

Open covers and clear the obstruction/jam.

Open Lam cover and clear the obstruction.

Check Lam power/connections and restart the Printer.

Reset the Printer and try again. If this problem persists, call for technical assistance.

The Lamination material is stuck to the card.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Check Laminator power and connections and restart the Printer.

Load Laminator material.

Check Lam power/connections and restart the Printer.

December 2012 Page 67 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

LCD Error Message Cause Solution

Lam1 Wrong Film (PC Error Message No.

233)

Lam2 Wrong Film (PC Error Message No.

234)

Laminate 1 Bad (PC Error Message No.

259 and 261)

Laminate 1 Jam (PC Error Message No.

229)

Laminate 1 Low (PC Error Message Nos.

239)

Laminate 1 Out (PC Error Message No.

208)

Laminate 2 Bad (PC Error Message No.

260 and 262)

Laminate 2 Jam (PC Error Message No.

230)

Laminate 2 Low (PC Error Message No.

240)

Laminate 2 Out (PC Error Message No.

209)

Lm1 Headlift Err (PC Error Message No.

217)

Lm2 Headlift Err (PC Error Message No.

218)

Mag Encoder Paused (PC Error Message No.

143)

Mag Encoder Startup Error

(PC Error Message No. 63 and 141)

Material in Cartridge 1 of the Laminator does not match the material type specified by the job.

Material in Cartridge 2 of the Laminator does not match the material type specified by the job.

The Lamination material in Cartridge 1 is not valid for this Laminator.

A Jam occurred with the Laminator material in Cartridge 1.

The material is getting low in Lamination Cartridge 1.

The Laminate in Cartridge 1 has run out.

The Lamination material in Cartridge 2 is not valid for this Laminator.

A Jam occurred with the Laminator material in Cartridge 2.

The material is getting low in Lamination Cartridge 2.

The Laminate in Cartridge 2 has run out.

The Laminator failed to move or sense the lower (Lam module 1) head.

The Laminator failed to move or sense the upper (Lam Module 2) head.

The Magnetic Encoder is in a pause state.

A problem was detected during Printer start-up.

Make sure Driver material matches what is actually in the Laminator.

Install valid material.

Open Lam cover and clear the obstruction

Make sure more is on hand for when it runs out.

Replace it with a new roll of material.

Install valid material.

Open Lam cover and clear the obstruction.

Make sure more is on hand for when it runs out.

Replace it with a new roll of material.

Check head connections and call for service/repair.

Check head connections, call for service/repair.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

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LCD Error Message Cause Solution

Mag Verify Error (PC Error Message No.

30)

Multiple Feed

(PC Error Message No.

70)

No E-card Encoder (PC Error Message No.

202)

No Film (PC Error Message No.

28)

No Flip Module (PC Error Message No.

201)

No Flip Module (PC Error Message No. 45

and 201)

No iCLASS Encoder (PC Error Message No.

177)

No Mag Module (PC Error Message No.

31)

No MIFARE Encoder (PC Error Message No.

203)

No Prox Encoder (PC Error Message No.

32)

No Ribbon (PC Error Message No.

25)

Print could not verify MAG write. OR The magnetic stripe was not encoded properly.

Multiple cards were fed into the Printer.

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

Film is not installed in the Printer. OR Film RFID tag is bad.

Two-sided job sent to a one-sided Printer.

The desired lamination requires a Flipper Module.

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

MAG encoding job sent to Printer without a MAG Encoder. You are trying to send encoding data, but the Printer is not configured with this Encoder type.

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

No Ribbon is installed in the Printer. OR The Ribbon RFID tag is bad.

Check the Cards and click Cancel Print.

Remove all cards and try again.

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

Install the Film and press Resume. To cancel the print, press the Cancel Print

button or the Cancel button located on the Printer.

Verify the Printer has flipper capabilities through the LCD Menu.

If Flipper capabilities are present, ensure that the Print Both Sides option in the Driver is set correctly.

Press Resume on the Printer’s Front Cover to continue printing.

To cancel the print, press Cancel Print from the Driver’s display dialog.

Change the Cartridge location of the Lamination material (if it is dual sided), or buy a Flipper Module.

You are trying to send encoding data, but the Printer is not configured with this Encoder type.

To cancel, click Cancel Print.

Install the correct Ribbon and press Resume located o the Printer’s LCD display.

To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

December 2012 Page 69 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Resume

LCD Error Message Cause Solution

No Smart Encoder (PC Error Message No.

33)

Printing Error (PC Error Message No.

107)

Reboot Required (PC Error Message Nos.

9, 65, 67, and 163)

Reinsert Ribbon (PC Error Message No.

141)

Remove Card (PC Error Message No.

68)

Remove Ribbon (PC Error Message No.

139)

Remove Lam Material (PC Error Message No.

210)

Remove Lam1 Mtl (PC Error Message No.

204)

Remove Lam2 Mtl (PC Error Message No.

205)

Ribbon Break/Jam (PC Error Message No.

99, 108, and 109)

Ribbon Low (PC Error Message No.

92)

Ribbon Miscue (PC Error Message No.

97)

Ribbon Out (PC Error Message No.

91, 100 and 101)

You are trying to send encoding

To cancel, click Cancel Print. data, but the Printer is not configured with this Encoder type.

An error was detected during printing.

Reset the Printer and try again.

If this problem persists, call for technical

assistance.

Unspecified system error detected by the Printer Firmware.

Reset the Printer and try again.

If this problem persists, call for technical

assistance.

The Ribbon must be reinserted for

Reinsert the Ribbon or press Resume. proper functioning of the Printer.

A card is jammed in the Print

Clear the jam and press Cancel. Station or card flipping area of the Printer.

The print Ribbon is not installed properly or has been damaged.

Verify the correct Ribbon is installed in the

Ribbon Cartridge.

Remove it and replace it with the correct

Ribbon.

Single Sided Lam job specified but

Remove either Lamination Cartridge. the material is loaded in both Modules.

Single sided lamination on the back

Remove Cartridge 1. side is specified but material is loaded in the Lam 1 Module.

Single sided lamination on the

Remove Cartridge 2. front side is specified but material is loaded in the Lam 2 Module.

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

If jammed, clear the jam. If broken, repair by

taping the Ribbon back on to the take-up

core.

Press Resume to continue or Cancel to

abort.

The print Ribbon will soon run out. If printing a large number of cards, replace

the Ribbon now or monitor the Printer until

the Ribbon is gone and install a new Ribbon.

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

If jammed, clear the jam. If broken repair by

taping the Ribbon back on to the take-up

core.

Press Resume to continue or Cancel to

abort.

The print Ribbon has run out.

Install a new Ribbon and press

continue.

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LCD Error Message Cause Solution

Ribbon Tension (PC Error Message No.

98)

Ribbon: Wrong Material (PC Error Message No.

93, 122, and 172)

System Fault (PC Error Message No.

164)

Unable to Feed (PC Error Message Nos.

14 and 81)

Utility Error (PC Error Message Nos.

129)

Waiting for Data (PC Error Message No.

147)

Wrong Film (PC Error Message Nos.

162 and 163)

Wrong Ribbon (PC Error Message No.

93)

The Ribbon tensions may be out of range.

The print Ribbon is not installed properly or has been damaged.

Unspecified system error is detected by the Printer Firmware.

The Printer is unable to feed a card from the Card Cartridge

Command resulted in an error. See Resolving the Communication Errors.

The Printer has stopped receiving data from the PC.

The print film installed in the Printer does not match the film type selected in the Printer Driver.

OR A Self-test job cannot be printed

with the print media installed.

The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver.

OR A Self-test job cannot be printed

with the print media installed.

Check and adjust the setting through the TOOLBOX under the Advanced Settings tab.

If this problem persists, call for technical assistance. Press Resume to continue or Cancel to abort.

Verify the correct Ribbon is installed in the Ribbon Cartridge.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Verify there are cards in the Card Cartridge. Verify cards are not stuck together or

jammed, and they are the correct thickness.

Reset the Printer and try again. If this problem persists, call for technical

assistance.

Replace film in Printer with type specified in the Driver.

A reboot is required.

Replace Ribbon in Printer with type specified in the Driver.

4.1.3 Troubleshooting - Printer Error Messages

Printer Error Message

General Error

Card Not Found

Cover Open

December 2012 Page 71 of 103

Cause Solution

A general Printer error has occurred.

The Printer is unable to find the card.

The Printer cannot start printing because the Cover is open.

Press Cancel on the printer or click Cancel Print.

Check Printer for a card or other obstruction, remove the card and cancel the print by pressing the Cancel Print button from the Driver’s display dialog or the Cancel button, located on the Printer.

Close the Cover to continue printing.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Unable to Feed Card

Card Jam

Card Jam (Encoder)

Card Jam (Flipper) A Card has become jammed in

Cause Solution

The Printer is unable to feed a card from the Card Cartridge.

A Card has become jammed in the Printer.

A Card has become jammed in the Printer's Encoding station.

the Printer's Flipper Table.

Ensure that cards are available and loaded correctly, press the Resume button located on the Printer's LCD display to continue printing.

To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

a. Open the Printer's Front Cover and

remove the Print Ribbon and Film Cartridges.

b. Clear any cards in the printer by using the

Forward and/or Back Buttons located on the printer’s LCD display.

c. Re-insert the Ribbon and close the

Printer’s Front Cover.

d. Press the Resume button located on the

Printer's LCD display to continue printing.

e. To Cancel the print, press the Cancel

Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

a. Open the Printer’s Front Cover and

remove the Print Ribbon. b. Open the Printer's Flipping Module Cover. c. Clear any cards in the Encoding Module

by using the Forward and/or Back

buttons located on the Printer's LCD

display. d. Re-insert the Print Ribbon and close the

Printer’s Front Cover. e. Press the Resume button located on the

Printer's LCD display to continue printing. f. To cancel the print, press the Cancel

Print button from the Driver's display

dialog or the Cancel button located on the

Printer's LCD display.

a. Open the Printer’s Front Cover and the

Flipper Module Cover. b. Clear any cards in the Flipper Table by

using the Forward and/or Back buttons

located on the Printer's LCD display. c. Close the Printer’s Front Cover. d. Press the Resume button located on the

Printer's LCD display to continue printing. e. To cancel the print, press the Cancel

Print button from the Driver's display

dialog or the Cancel button on the

Printer's LCD display.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Card Jam (Laminator)

Card Eject Error

Flipper Jam

No Flipper

Ribbon RFID Error

Cause Solution

A Card has become jammed in the Printer's Lamination Module.

The Printer is unable to eject a card.

The Flipper Table has jammed while either aligning itself or flipping a card.

The Printer does not have flipping capabilities.

The ribbon tag information is corrupted or incorrect.

a. Open the Printer's Module’s Front Cover

b. Clear any cards in the Lamination Module

c. Re-insert the Overlaminate(s) and close

d. Press the Resume button located on the

e. To cancel the print, press the Cancel

Check Printer for a card jam or other obstruction and press the Resume button located on the Printer's LCD display to continue printing.

To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.

a. Open the Printer's Flipper Module Cover. b. Clear any cards in the Flipper Module by

c. Ensure that the Flipper Table can rotate

d. Press the Resume button on the Printer’s

e. To cancel the print, press the Cancel

a. Verify the Printer has flipper capabilities

b. If Flipper capabilities are present, ensure

c. Press the Resume button on the Printer’s

d. To cancel the print, press the Cancel

Check that the Ribbon is installed properly. Cancel is the only option.

Press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.

and remove the Overlaminates.

by using the Forward Arrow and/or Back Arrow buttons located on the Printer’s LCD display. The Printer’s Front Cover must be open for use of the Forward and Back buttons.

the Lam Module’s Front Cover.

Printer's LCD display to continue printing.

Print button from the Driver's display dialog or the Cancel button on the Printer's LCD display.

using the Forward and/or Back buttons located on the Printer’s Front Cover.

freely. Close the Printer's Flipper Module Cover.

Front Cover to continue printing.

Print button from the Driver's display dialog.

by way of the LCD Menu.

that the Print Both Sides option in the driver is set correctly.

Front Cover to continue printing.

Print button from the Driver’s display dialog or press the Cancel button located on the Printer's LCD display.

December 2012 Page 73 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Wrong Ribbon Installed An incorrect ribbon has been

No Ribbon Installed

Ribbon Out

Ribbon Break/Jam

Ribbon Miscue

Ribbon Sensor Error

Cause Solution

installed, or a driver setting is incorrect.

No Print Ribbon is installed in the Printer.

The Print Ribbon installed in the printer is empty.

A Ribbon break/jam has been detected inside the Printer.

A Ribbon Miscue has been detected inside the Printer.

The Printer cannot find the next panel on the Print Ribbon.

Check that the ribbon is correct for the printer and job. Press the Resume button located on the Printer's LCD display to continue printing.

To cancel the print, press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.

Install the correct Ribbon and press Resume on the LCD display.

Install a new Ribbon and press Resume on the LCD display.

The printer has determined that the installed ribbon has either jammed or broken.

a. Open the Printer Cover and remove the

Print Ribbon. If ribbon is jammed, remove

jam and tighten ribbon. b. Clear any cards in the printer by using the

Forward and/or Back buttons located on

the Printer's LCD display. c. Tape the ends of the Ribbon together and

wind any excess onto the Take-up Spool

of the Print Ribbon. d. Re-install the Print Ribbon, close the

Printer Cover and press the Resume

button located on the Printer's LCD

display to continue printing. e. To cancel the print, press the Cancel

Print button from the Driver's display

dialog and the Cancel button located on

the Printer's LCD display.

Open the Printer’s Cover and remove the Print Ribbon. Check the Ribbon and see if it is broken.

a. If the Print Ribbon is not broken, re-install

the Print Ribbon, close the Printer’s Cover

and press the Resume button on the

Printer to continue printing. b. If the Print Ribbon is broken, tape the

ends of the Print Ribbon together and

wind any excess onto the Take-up Spool.

Re-install the Print Ribbon, close the

Printer’s Cover and press the Resume

button on the Printer to continue printing. c. To cancel the print, press the Cancel

Print button on the Driver’s display dialog

or the Cancel button on the printer.

Recalibrate the Ribbon Sensor using the Calibrate Ribbon tab within the Toolbox.

To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button on the Printer's LCD display.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Invalid Ribbon

Ribbon Error

No Magnetic Encoder Installed

Mag Verify Error

No Mag Strip Present

No Smart Card Encoder No Smart Card Encoder is

Cause Solution

An incorrect Print Ribbon has been installed in the Printer. (This is if you are using a SecureMark Ribbon).

The Print Ribbon caused a general error.

A print job with Magnetic encoding was sent with no Magnetic Encoder installed in the printer.

The printer is unable to verify encoded data.

The Printer is unable to find a Magnetic stripe on the card.

installed in the printer.

A non-SecureMark Ribbon is installed in a SecureMark Printer.

a. Replace with the appropriate SecureMark

Ribbon and press the Resume button located on the Printer's LCD display to continue printing.

b. To cancel the print, press the Cancel

Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

c. Install a Certified Print Ribbon and press

the Resume button located on the Printer's LCD display to continue printing.

d. To cancel the print, press the Cancel

Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.

Press the Resume button located on the Printer to continue.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

Ensure that no encoding data is being sent with the print job and reprint the card.

Check the Cards and click Cancel Print.

To cancel, click Cancel Print.

No Prox Card Encoder No Proximity Card Encoder is

installed in the printer.

Headlift Error

Invalid Password

Laminator (General Error)

Laminator (Check Power)

December 2012 Page 75 of 103

The Headlift Sensor is not detecting movement from the Headlift Cam.

The Password entered is not a valid password.

The Laminator has reported a general fault.

The Laminator's power is OFF. Ensure that the laminator's power cord is properly

To cancel, click Cancel Print.

Reboot the Printer by cycling power. To cancel, press the Cancel Print button.

Press OK to enter another password. To cancel, press the Cancel Print button.

Press the Resume button located on the Printer to continue.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

connected, cycle power and press the Resume button to continue.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Laminator (Heater Off) The Laminator's Heater is OFF.

Laminator (Heater Timed Out)

No Laminator Film Installed

Wrong Laminator Film Installed

Laminator Film Out

Laminator Film Break/Jam

Laminator Film Sensor Error

Cause Solution

The Laminator cannot reach the desired operating temperature.

No laminator Film is installed in the laminator unit.

An incorrect laminator film has been installed, or a driver setting is incorrect.

The Film installed in the laminator is empty.

A Film break/jam has been detected inside the Laminator.

The Laminator cannot find the next panel on the Film.

Press the Resume button to continue. To cancel, press the Cancel Print button or the

Cancel button located on the Printer.

Reboot the Printer by cycling power. Check the Laminator settings in the Printer Driver.

Click Default located on the Lamination tab of the driver to set the Laminator settings to the factory default.

Resend the print job. To cancel, press the Cancel Print button or the

Cancel button located on the Printer.

Ensure that the appropriate Laminator Film is installed.

To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Ensure that the appropriate Laminator Film is installed and press the Resume button located on the Printer to continue printing.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

The Film installed in the laminator is empty.

The printer has determined that one or both overlaminate films have either jammed or broken.

a. Open the Laminator Cover and remove

the Laminator Cartridge(s). If overlaminate

is jammed, remove jam and tighten the

material. b. Clear any cards in the printer by using the

Forward and/or Back buttons located on

the Printer's LCD display. c. Tape the ends of the overlaminate

together and wind any excess onto the

Take-up Spool of the Overlaminate. d. Re-install the Laminator Cartridge(s),

close the Laminator Cover and press the

Resume button located on the Printer's

LCD display to continue printing. e. To cancel the print, press the Cancel

Print button from the Driver's display

dialog and the Cancel button located on

the Printer's LCD display.

Check that the Film is installed properly and press Resume.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Message

Printer Error

Remove Laminator Film

Laminator Film Out

Laminator Film is not Installed

Laminator Film Sensor Error

Wrong Laminator Film Installed

Invalid Laminator Film Installed

Laminator Film Error

Cause Solution

To continue, remove the laminator's film.

The film installed in the printer is empty.

No film is installed in the Printer.

The Printer cannot find the next panel on the Print Film.

An incorrect Print Film has been installed, or a driver setting is incorrect.

The Print Film installed does not match the SecureMark configuration of the printer.

The Print Film caused a general error.

Open the Laminator's Front Cover. Remove the film and close the Laminator's Front Cover.

Install new Film and press the Resume button to continue printing.

To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Install the Film and press Resume. To cancel the print, press the Cancel Print button

or the Cancel button located on the Printer.

Check that the Print Film is installed properly and press Resume.

To cancel the print, press the Cancel Print button or the Cancel button located on the Printer.

Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing.

To cancel, press the Cancel Print button or the Cancel button located on the Printer.

A non-SecureMark Film is installed in a SecureMark Printer.

Replace with the appropriate SecureMark Film and press the Resume button on the Printer to continue printing.

To cancel, press the Cancel Print button or the Cancel button on the Printer.

Ensure that the appropriate Print Film is installed and press the Resume button located on the Printer to continue printing. To cancel, press the Cancel Print button or the Cancel button.

December 2012 Page 77 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

4.1.4 Communications Errors

Symptom(s):

from Printer, no job printed, “paper out” error.

Step Procedure

1 Confirm that the system meets the minimum requirements, as shown here:

• IBM-PC or compatible.

• Windows 7 (32 bit & 64 bit), Windows XP ( 32 bit) , Windows 2003 (R1 & R2 32 bit), Windows

• Pentium

• 500 MB free hard disk space or higher

• USB Port (Optional Ethernet connection)

2 Confirm the correct installation of the Printer Driver.

Ensure the correct setup options within the Printer Driver are selected.

3 Confirm the correct installation of the Flipper Table Module Assembly.

Reboot the computer. Ensure that the Print Both Sides option in the Printer Driver is set correctly. Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run.

4 Determine the problem with printing from the application.

5 Determine whether there is adequate hard Drive space.

(Note: A large volume of temporary files on the computer can cause communications errors.) Access the temporary files by following this process:

• Search for all folders called TEMP. Once found, clear out the contents of the folders.

• Use a disk cleanup utility (such as Disk Cleanup found in the System Tools folder of the Start

Incorrect output, communications error on PC or Printer, stalling, no response

2008, R2 (32 bit & 64 bit), Vista (32 bit & 64 bit),

a. Close the software program and check the Printer Driver. b. Reboot the computer. c. Ensure the Printer Driver is installed correctly. (Note: This pertains especially if an obsolete

a. Print a self-test from the Printer by pressing Options -> Menu-> Select -> Print on the

b. Print the Windows test page that is located in the General tab of the Driver. c. Use WordPad

menu) or use a third party application.

™

class 500 MHz computer with 256 MB of RAM or higher

Driver was recently removed.)

printer’s LCD to ensure that the Printer (itself) is functioning properly. See the next procedure.

1. Go to the File menu and select Page Setup.

2. Click Printer and select the Card Printer.

3. Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.)

4. Open the program and type: “This is a Test.” then, go to File on the menu bar and select Print.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

5 Card Lamination Module

The Printer supports the attachment of an optional Card Lamination Module. Select

Models Support

for the attachment of an optional Card Lamination Module. This Module can be

ordered pre-installed or separate as a field upgradeable Module. Once attached, the Card Lamination Module allows you to apply certified overlaminates for more

secure, tamper-resistant cards. This section explains all aspects of the Card Lamination Module's operation and the overlaminate materials available.

5.1 Printer Unit: Reviewing the Card Lamination Module

WARNING: The Printer’s Transfer Roller reaches temperatures exceeding

350° F (175° C). Use extreme caution when operating the Laminator. Never touch the Transfer Roller unless the Printer has been turned off for at least 20 minutes.

5.1.1 Adjusting the Lamination Placement on the Card

The Card Lamination Module provides an adjustable Lamination Placement knob that allows you to fine-tune where the lamination is being placed on the card.

Printer

Figure 14 - Adjusting Lamination Module

Step Procedure

2 Print a test card to see if the Lamination needs to be adjusted.

December 2012 Page 79 of 103

• The Lamination Placement Adjustment Knob is the light gray knob to the right of the Lamination Cartridges.

• The printer will have one or two film cartridges loaded (depending on whether this is a Single or Dual-Side Lamination Module).

• Turn the knob to the right (the negative sign) to move the patch toward the front edge of the Lamination Module. Turn the knob to the left (the positive sign) to move the patch toward the back edge of the lamination module.

• Refer to the instruction diagram label located on the open front cover to make this adjustment.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

6 Printer Adjustments

The purpose of this section is to provide the User with specific information on Printer adjustment procedures.

6.1 Printing on Alternate Card Stocks

6.1.1 Selecting the Right Cards and optimizing the HDP Print Process

In order to optimize the Card Printer’s capabilities for cards with hard-to-print surfaces, we recommend evaluating the card stock selection before installation of the Printer.

The variability in cards based on:

• Different surface textures and different sources of raw materials: This may require different InTM Film transfer parameters.

• Varied methods of assembling IC smart cards and proximity cards: These particular adhesives used to glue a smart chip to a plastic card may react differently to a Transfer Roller’s pressure and temperature.

• Cleanliness of card stock: The HDP process does not eliminate the need to use clean card stock. The best-looking card always starts with the cleanest card surface. Dirt and debris on a card can show up as blemishes on the card surface and may reduce the life of the image itself.

6.1.2 Conducting the Tape Adhesion Test

It is important to conduct tape adhesion tests because one cannot be certain which transfer temperature and Dwell Time will work best (when printing cards other than UltraCard III). (

The optimal transfer settings may vary from card type to card type.)

Note:

IMPORTANT:

to accelerated wear and dye migration. Use sufficient time and temperature to transfer InTM Film to the card to ensure a long lasting, durable card.

1 Test the adhesion quality of the InTM Film to the card by printing sample cards and completing an

adhesive tape test.

2 Select the UltraCard IIIs-Glossy PVC if the card is glossy and print a test card.

3 a. Apply a strip of ½ (12mm) wide Scotch-type clear adhesive tape (such as 3M brand 600), at

b. Remove the tape by smoothly and rapidly (approximately 2 inches/second (50mm/sec)) pulling

4 Visually examine the card and the strip of tape pulled from the card, to see if any portion of the InTM

Film was removed from the card.

• If any residue (for example, oil or grease from fingertips) is present on the card surface, the evaluation results may be affected.

• If the printed, transferred InTM Film particles (a) pull away from the card and (b) adhere to the tape, this indicates that inadequate adhesion of the InTM Film to the card. Increased heat and Dwell Times are necessary to resolve this problem.

Inadequate time and temperature could produce cards that are more vulnerable

least 2 (50mm) long, firmly across the surface of the card, pressing out all air bubbles with a fingertip.

it up at a perpendicular (90 degree) angle to the card. (Note: The IPC recommends a minimum of three tests for each card type evaluation.)

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

5 If the tape test indicates inadequate adhesion, increase the heat setting by 5 degrees, print another card

and try the tape test again.

• Once the temperature has been increased 4 times (20 degrees), reset temperature to default and increase the Dwell Time by .5 second.

• Repeat this process until adequate adhesion is achieved.

• Ensure that the cards (in use) have a surface roughness (Ra) of 60 micro inches or less.

This information should be available from the card manufacturer.

7 Cleaning

For more information, reference the Cleaning Kit Instruction in the kit.

Important:

high quality output.

Clean the Printer on a regular basis to ensure that the Printer consistently produces

WARNING: Disconnect the Printer's power cord whenever performing any

type of maintenance procedure unless otherwise directed.

7.1 Using the Required Supplies

For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit, available from the reseller. This optional kit includes the following:

• Printhead Cleaning Swabs pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's Printhead.

• Cleaning Cards with an adhesive backing for cleaning the Printer's Cleaning Rollers.

• Gauze Pads pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's interior

and exterior.

• Alcohol Cards pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's Platen Rollers, Card Feed Rollers.

As with any electronic device, internal components of the Printer, such as

the Printhead may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground. At a minimum, make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components.

December 2012 Page 81 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

7.2 Accessing the Clean Printer tab

Figure 15 - Cleaning Card setup for Magnetic Encoder

7.2.1 Cleaning the Printer Platen Roller and Card Feed Rollers

Perform this procedure approximately every (

Note:

The Card Feed Rollers move the card throughout the print process. Keep rollers clean to

1,000 prints

prevent card jams and card contamination. This cleaning process ultimately leads to better print quality and extended Printhead life.)

3 Replace the printing supplies and close the Print Stations after the Rollers are clean and completely

From the Printer Driver, click Toolbox to bring up the

Follow the instructions from the Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the

printed side up and with a small Liner Strip towards the front of the Printer.

dry.

Clean Printer tab on the Driver.

Clean Printer tab.

to maintain a consistent print quality.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

Step

Procedure

7.2.2 Cleaning inside the Printer

1 Open the Front Cover.

2 Remove the Print Ribbon and InTM Film from the Printer.

3 With compressed air, blow out all visible areas of the Printer interior removing debris.

OR If you do not have a can of compressed air, use a cleaning pad from the Printer Cleaning Kit to wipe

out all visible areas inside the Printer. (Note: Remove any debris that may be inside.)

CAUTION: Use extreme caution not to let any alcohol drip inside the Printer!

4 Re-install the printing supplies.

5 Close the Front Cover.

7.2.3 Cleaning outside the Printer

1 The Printer has a durable casing that should retain its luster and appearance for many years.

Clean it only with a Cleaning Pad from the Printer Cleaning Kit.

CAUTION: Do not use cleaning solvents of any kind or spray the printer with a

cleaner!

December 2012 Page 83 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

7.2.4 Cleaning the Printhead

Clean the Printhead (every time the Print Ribbon is changed) to maintain consistent print quality, as instructed below. This procedure should also be performed approximately every 1000 prints in order to maintain consistent print quality.

CAUTION: Never use a sharp tool or abrasive object to clean the Printhead.

Watches, rings, bracelets and other jewelry can damage the Printhead.

1 Remove watches, rings, bracelets and other jewelry.

2 Disconnect the Printer Power Supply and if applicable the Lamination Power Supply.

3 Open the front cover. Remove the Ribbon and InTM Film Cartridges

4 Use a Printhead Cleaning Swab (squeeze to saturate the tip) from the Printer Cleaning Kit to firmly wipe

back and forth across the surface of the Printhead. The printing surface is vertical and faces the left side.

5 Reinstall the cartridges and close the cover once the Printhead is completely dry.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

7.2.5 Replacing the Card Cleaning Roller

IMPORTANT:

changed.

Replace the Card Cleaning Tape (approximately) every time the Print Ribbon is

Steps Procedure

1 Remove the Card Cartridge to access the Cleaning Roller.

2 Remove the cleaning roller.

3 Replace with the new Card Cleaning Roller.

December 2012 Page 85 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

7.2.6 Cleaning the Magnetic Encoder when installed in the Printer

Step Procedure

1 Open the front cover and remove the InTM Film Cartridge.

2 Remove the Magnetic Cover to access the Magnetic Head.

3 Remove the Magnetic Head.

3 Use an alcohol wipe from the cleaning kit to clean the Magnetic Head.

4 Replace the Magnetic Head and Magnetic Cover.

Page 86 of 103 December 2012

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

8 Workbench Printer Utility

Click

Diagnostics

Utility Help File

to bring up the Workbench Printer Utility. See the

for further instructions on each option.

Workbench Printer

8.1 Reviewing the Card tab and Diagnostic button

Workbench Printer Utility (see the appropriate User Guide located on your CD)

December 2012 Page 87 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step

Procedure

9 Fluorescent Panel Usage

YMCFK Ribbon for Printer

is an economical way to add a fully customizable, incremental level of security to your photo identification cards. This process allows the user to configure the data that is printed with the fluorescent panel of an YMCFK Ribbon. ( software program to print the special florescent panel of the Ribbon to a card once the driver and Workbench are set up correctly.)

• These Ribbons contain a yellow (Y), magenta (M), cyan (C), and resin black (K) panels to create a full color over-the-edge printing identification card. In addition, the Ribbon contains a dye-based fluorescing panel (F) that allows you to print a standard or one-toone personalized grayscale fluorescing image that is invisible until exposed to ultraviolet light.

• There are two (2) methods used to accomplish the creation of a custom fluorescent image when using the YMCFK Ribbon for the Printer.

• The first method uses the Workbench Printer Utility to create a static image applied automatically to each card sent to the printer.

• The second method allows the creation of the fluorescent panel image directly from the badge application software. (Note: This enables the user to print a unique fluorescent image, such as the cardholder’s picture on each card.)

9.1 Configuring Fluorescent Data using Workbench

From the Driver Printing Preferences, click Diagnostics to access the Workbench Printer Utility.

a. Click Print Security and select

Security Imaging.

b. Check the Enable Secure Imaging

checkbox. (Note: The option for both front and back are set up the same way.)

Note:

Use any

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Logo

Step Procedure

4 From within the Security Imaging Design

a. Click Secure ID. b. Click and drag a box onto the

Template.

c. Move and size as needed.

Template, right-click the Secure ID box to access Options.

a. Click

b. Click and drag a box onto the

Template.

c. Move and size the image by grabbing

the box corners.

6 From within the Security Imaging Design

Template, right-click the Logo box to access

December 2012 Page 89 of 103

Options.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step Procedure

Select Logo File. Find the source of the Logo to place on the

card. (Note: Fit to Frame sizes the image to fit the box. Once this is set up, this logo prints from the software program. This is set up in the background.)

Click the Text box on the left. Click and drag a box onto the Template. Move and size as needed.

9 From within the Security Imaging Design

Template, right-click the Text box for the Options shown.

10 Follow the same instruction as above for the

backside of the card.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Invert F-Panel Image

Step Procedure

Save this template using File > Save. Close the Workbench. (Note: Any Software

program file printed with the YMCFK ribbon installed into the printer will print this design with the F panel of the ribbon. It will print the same file each time unless you recreate a new template.)

12 Set the ribbon for YMCFK in the Printing

Preferences. (Note: In addition, use the Auto Detect button. Install the F panel ribbon for this process to work.)

Check Dual Pass for printing the F panel on a separate InTM Film panel from the YMC image. (Note: Use the default Dual Pass option if using the fluorescent image in places where also using other dye, or any time selecting the Invert F-panel Image.)

Check negative of the fluorescent image. (Note: This may improve the look of the person’s image if used for the Logo.)

to create a

December 2012 Page 91 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Creating Fluorescent Text

Do not put spaces in the file name.

9.2 Configuring Fluorescent Data (F-Panel for YMCFK Ribbon)

This process creates a fluorescent image on your card using a simple text string command in your badge application.

Step Procedure

badge application.

Type the TEXT that you want to appear as fluorescent and put a ~T before the start of the text with no space after the ~T. The text will start on the card where the ~T begins.

. Create a new text box in your

Card - Badge Application

4 Create the IMAGE in the actual size that you want it to appear

5 Create a new text box in your badge application, and type ~I

6 Set up the printer driver preferences. Refer Steps 8-10.

Page 92 of 103 December 2012

Creating a Fluorescent Image. In a separate drawing program, create the image you wish to fluoresce.

on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory.

followed by the address of your image (see Step 2 The top left of your image will start at the top left of your text box.

BMP Image located at c:\globe.bmp

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step Procedure

7 Printer prints the fluorescent BMP IMAGE at the ~I position on

the card. Printer prints the fluorescent TEXT at the ~T position on the

card.

Card as Printed

8 Set the ribbon for YMCFK in the Printing Preferences.

(Note: The Auto Detect button may also be used.)

Check Dual Pass if you would like to print the F panel on a separate panel of InTM Film from the YMC image. (Note: Use the default Dual Pass option if the fluorescent image is used in places where other dye is used or any time the Invert F panel Image option is selected.)

Check Invert F-Panel Image to create a negative of the fluorescent image. (Note: This may improve the look of the person’s image if used for the Logo.)

December 2012 Page 93 of 103

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

10 Inhibit Panel Usage

You can use the Inhibit Panel (I designation under YMCKI, YMCKIKI and YMCIKH) to define areas on the surface of the card, in order to prevent the transfer of InTM Film to the card surface. Examples of where the I Panel has potential use are to ensure that signature panels, security holograms or pre-printed graphics are not covered or obscured by print images or transfer InTM Film.

• When Active. This feature is active when using YMCKI Ribbons.

• Application Usage. Text-based objects are used to access the Inhibit Panel.

10.1 Using Inhibit Panel (Workbench Printer Utility)

Use the allows the operator to add a rectangular area(s) that defines which areas are inhibited.)

Continue with these instructions.

Workbench Printer Utility

• Inhibit Panel Placement: Each print job generates instructions within the print job that places the corresponding area(s) on the I-panel.

• Operating Systems: This method works with all applications generating print jobs to the Printer under all operating systems. (Note: This is regardless of whether the printer is a shared instance from another workstation or local to that particular workstation.)

• To create an inhibit area using the Workbench Printer Utility, see Using the Inhibit Panel Layout in the Help file associated with the specific application.

• To open the Workbench Printer Utility, click Start > Programs > Fargo > Fargo Workbench Printer Utility > Fargo Workbench.

• Verify that you have the latest version of the Workbench installed.

to generate an Inhibit Panel Layout. (

Note:

This utility

Step Procedure

3 You are now ready to print from your application. Images print with the inhibit panel until deleted.

Page 94 of 103 December 2012

Create the Inhibit Panel Layout within the Workbench Printer Utility.

Save the file. Failure to save the file prevents the Inhibit Panel to function.

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

10.1.1 Using Inhibit Panel with an Application

Some applications can utilize the inhibit panel by using text objects containing a “~i” within the print job itself. The “~i” is followed by the file path and file name of a bitmap file, which is merged when the print job is rendered.

• Rendering is the process that changes the application output to instructions that the printer understands.

• This string will be removed from the print and the bitmap will be used to define the area where the transfer is to be inhibited.

10.1.2 Generating Text Objects

Incompatible Applications (which do not print text as objects):

applications create print jobs, but do not generate text objects within the print job output.

• These types of application are not compatible with the inhibit panel and will not generate the correct print output. If an application saves its files as a single bitmap the text will not be sent to the printer to be handled correctly.

• In this case the “~i" string may appear printed on the card instead of being substituted with the inhibit bitmap.

• Examples of applications (which are incompatible with inhibit printing) are Notepad and Microsoft Paint. Use Microsoft Paint for the creation of the INHIBIT BMP.

Compatible Applications (which utilize text objects compatible with the Inhibit Panel):

Windows applications which generate text objects to Windows GDI are compatible with inhibit panel operation. (

: Compatible applications allow you to edit text strings after saving the

Note

file. Examples of compatible applications are Corel Draw, Microsoft Word, and Microsoft WordPad.)

Some Windows

10.1.3 Rendering Print Jobs

Rendering of the print job occurs on the given local workstation if the Printer Driver is installed for use on that particular workstation.

Shared Instance

from another workstation), the print job is rendered (converted to something that the printer understands) on the workstation where the Printer Driver is shared from while under Microsoft Windows.

Print Job Rendering

performed on either the workstation sharing the printer or the workstation creating the print job, depending upon the setting chosen in the printer instance.

Rendering Engine:

location specified within the command is relative to the sharing workstation on Windows.

• Under Windows Vista the default configuration is to render the job on the workstation that is generating the print job.

• The bitmap image file must exist in the location specified on the sharing workstation or on the printing workstation, depending upon your settings for that printer on the workstation generating the print job.

Example:

Place a “~iC:\Test\inhibit.bmp” text object within a Word Pad print job against a non-shared (for example, local) printer under Windows XP to cause the Printer Driver to look for a file with that name and location on the local workstation. ( Printer Driver processing occurs on the local workstation.)

December 2012 Page 95 of 103

: However, if the Printer Driver is a shared instance (for example, shared

: Under Microsoft Windows Vista, the rendering of the print job may be

Since the Printer Driver looks for the file with the “~i” command, the file

This is because the

Note:

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Inhibit Area Location:

The location of the inhibit area within the print job is the upper left

hand corner, where the text object is placed upon the drawing within the application.

The inhibit file bitmap must contain one bit per pixel (for example, monochrome).

Note:

Print Size:

If the inhibit bitmap is larger than the page print size, it is trimmed to fit it. The

normal print size for a CR-80 card is 2.204 inches by 3.452 inches.

• With that print size, the maximum size of the inhibit bitmap area would be 661 pixels by 1035 pixels.

• If the inhibit bitmap is smaller than the page print size, it will still be used by the driver and be referenced to the upper left hand corner of the ~i text object.

Bitmap Black Areas:

The black areas of the bitmap are the areas that will correspond to

where the inhibit material will prevent the transfer of dyes on to the card. Generate the inhibit bmp file with any bitmap editor. The following procedure explains how

this is done with Microsoft Paint.

Step Procedure

1 Create a bitmap file using Microsoft Paint.

Notes: The size for Landscape orientation is

Width 1035 pixels and Length 661 pixels. The size for Portrait orientation is Width 661

pixels and Length 1035 pixels. Set this under Paint > Image > Attributes. Select Black and White under Colors.

Landscape

Portrait

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step Procedure

2 Place objects on the image, which correspond to

the exact areas inhibited.

3 Fill the inhibit areas with black color.

4 Save the file as a BMP from within Microsoft

Paint.

5 Add the ‘~i’ command to the application file.

(Note: In this case, Microsoft WordPad was used. With WordPad the ‘~’ must be left justified.)

6 Create the rest of the card using the application.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Step Procedure

Print the card from within the application. (Note: In this case, use File -> Print.) If the ~i text object is printed on the card, see

Inhibit Panel.

Troubleshooting the

10.1.4 Using the Test Print

The printer has a test print file sent to the printer to verify the Inhibit Panel functionality. This test image uses a pre-formatted inhibit area and will not test a user-defined inhibit bitmap.

Step Procedure

Bring up the Printer Preferences dialog through Start > Settings > Printers and Faxes. Right- click the Printer instance; then click Printer Preferences to select the Card tab.

Click Test Print.

10.1.5 Troubleshooting the Inhibit Panel

If you are having trouble getting the Inhibit Panel to produce the expected results, verify the following information.

• You have used a lower case “~i”, not an upper case “~I”. Some applications have an auto-correct feature that will change the case on the small ‘i’.

• The bitmap file (being used) is at the location on the workstation (see notes above regarding shared printer instances) as specified by the text object.

• The bitmap file is monochrome (for example, black and white).

• The size of the bitmap image is large enough to cover the space you are seeking to

inhibit. (Note: The printer resolution is 300 dpi on both the horizontal and vertical axis, which will aid you in placement of the image. Oversize images will be truncated at the size of the card.)

• The bitmap image should be created in the same orientation as your application image (for example, landscape or portrait).

• Some Windows applications have a mode where prints are converted to a bitmap before printing which will prevent proper inhibit panel operation.

• In some applications, such as Microsoft WordPad, the ‘~’ must be left justified or it may print on the card and the inhibit functionality will not work.

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HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Workbench Printer Utility – Printer Information

11 Firmware Updates

The purpose of this section is to provide the User with information on the internal software or Firmware, which controls all aspects of the Printer's operation. New Firmware versions may be released containing enhancements, such as improved reliability, added features or better print quality. New Firmware updates can be downloaded from the Internet.

• Refer to the Workbench Printer Utility User Guide to download and install Firmware updates.

• Important: This is a new Printer. Once new Firmware is released and available (see Step 2), enlarged are Steps 3 through 14 with real world populated windows and dialogs. Until that time, review this procedure for future use.

11.1 Performing the Firmware Updates

Step Procedure

7 From the computer’s desktop, double-click the Firmware EXE file to expand.

Click Diagnostics to open the Workbench. Obtain the firmware from the manufacture website.

This will launch the Support page.

• Click Firmware.

• Using the dropdown menu, select the Printer.

• Click Go.

Click Printer Name under Printer Firmware to begin download.

Click Save.

Click Save to save the file to the computer’s Desktop.

Click Close to close this dialog when the download is completed.

Click Browse on the WinZip Self-Extractor window.

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Step

Procedure

Select the Desktop, and then click OK in the Browse for Folder dialog.

Click Unzip in the WinZip SelfExtractor window to unzip designated files.

Note: If the firmware is in the FRM format then unzipping is not necessary.

Select Upgrade Firmware in the Actions dropdown menu. This brings up the Upgrade Firmware window.

• Select Desktop from the Browse menu.

• Click the .frm file.

• Click Open.

• Click Upgrade to send the Firmware to the Printer.

Page 100 of 103 December 2012

HID HDPii Plus User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Specifications

1.1 Regulatory Compliance

1.1.1 Agency Listings

1.1.2 United States

1.1.3 Canada

1.1.4 Taiwan

1.1.5 Japan

1.1.6 Korean

1.2 Safety Messages (review carefully)

1.2.1 Taiwan

1.2.2 China

1.3 Technical Specifications

2 Setup and Installation Procedures

2.1 Inspection – Card Printer

3 Printer Driver Operations

3.1 Using the Card tab

3.1.1 Selecting the Card Size

3.1.2 Selecting the Card Type

3.1.3 Setting the Orientation

3.1.4 Card Hopper Selection

3.1.5 Specifying the Number of Copies

3.1.6 Selecting the Diagnostics button

3.1.7 Printing a Test Print Image

3.1.8 Selecting About

3.1.9 Selecting the Toolbox button

3.2 Selecting the Configuration tab

3.2.1 Using the Event Monitoring Group Box

3.2.2 Reviewing the Ribbon Low message

3.2.3 Reviewing the Laminate Low Message

3.2.4 Using the InTM Film Low message

3.2.5 Using the Clean Printer message

3.2.6 Using the Error Status message

3.2.7 Using the Password Prompt message

3.2.8 Selecting the Display Language

3.3 Selecting the Calibrate Laminator tab

3.4 Selecting the Calibrate Film tab

3.5 Selecting the Calibrate Ribbon tab

3.6 Selecting the Clean Printer tab

3.6.1 Using Clean Printer Group

3.7 Selecting the Advanced Settings tab

3.7.1 Using the Image Darkness Setting

3.7.2 Using the Print Top of Form Setting

3.7.3 Using the Print Left of Form Setting

3.7.4 Using the Mag Top of Form Setting

3.7.5 Using the Print Flip Angle Setting

3.7.6 Using the Print Flip Level Setting

3.7.7 Using the Encoder Flip Angle Setting

3.7.8 Setting the Printhead Resistance

3.7.9 Using the Transfer TOF Setting

3.7.10 Using the Transfer Temp Offset Setting

3.7.11 Using the Ribbon Print Take-up Tension Setting

3.7.12 Using the InTM Film Print Take-up Tension Setting

3.7.13 Using the Ribbon Print Supply Tension Setting

3.7.14 Using the Film Supply Transfer Tension Setting

3.7.15 Using the Film Takeup Transfer Tension Setting

3.7.16 Using the Resin Heat Adjust Setting

3.7.17 Using the Sleep Time Setting

3.7.18 Using the Standby Time Setting

3.7.19 Using the Blush Point Setting

3.7.20 Using the LCD Contrast Setting

3.7.21 Using the Cleaning Rate Setting

3.7.22 Using the EAT Disable Setting

3.7.23 Using the InTM Film Print Cooling Level Setting

3.7.24 Using the InTM Film Transfer Cooling Level Setting

3.7.25 Using the Enable Ribbon Wrinkle Compensation Setting

3.7.26 Using the Holo Transfer Offset Setting

3.7.27 Using the Standby Temp Setting

3.7.28 Using the Mag Hi-Co Voltage Offset Setting

3.7.29 Using the Mag Lo-Co Voltage Offset Setting

3.7.30 Using the Mag Flipper Angle Offset Setting

3.7.31 Using the Lamination Top of Form Setting

3.7.32 Using the Lamination End of Form Setting

3.7.33 Using the Lamination Bottom Takeup Setting

3.7.34 Using the Lamination Top Takeup Setting

3.7.35 Using the Lamination Card Backup Setting