HID HDP5000 User Manual
USER GUIDE
15370 Barranca Pkwy
Irvine, CA 92618-3106
HDP5000 & HDPii Plus
High Definition Card Printer/Encoder
L000950 Rev 3.0
© 2012, 2013 HID Global Corporation. All rights reserved
July 2013
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
1 HDP5000 & HDPii Plus High Definition Card
Printer/Encoder User Guide L000950 Rev 3.0
Trademarks
HID GLOBAL, HID, the HID logo, iCLASS and SIO are the trademarks or registered
trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries.
Revision History
Revision Date Document Title
3.0 July 2013 New Inhibit Panel functionality and updated Advanced Settings
section.
2.0 December 2012 Combined HDP5000 & HDPii Plus User Guide, adding new
functionality.
1.9 March 2011 HDP5000 High Definition Card Printer/Encoder User Guide
Added Windows 7 32 & 64 bit support
Added Film Alignment procedure
1.8 June 2010 HDP5000 High Definition Card Printer/Encoder User Guide –
Corrected Print Speed
1.7 January 2010 HDP5000 High Definition Card Printer/Encoder User Guide – Power
connecting method revised
Contacts
North America
15370 Barranca Parkway,
Irvine, CA 92618,
USA
866 607-7339, #6
M-F 7am-6pm CST
Europe, Middle East and
Africa
Phoenix Road,
Haverhill, Suffolk CB9 7AE,
England
+44 1440 711 822
M-TH 8:30 - 17:30 GMT
(FR 8:30 - 17:00)
support.hidglobal.com
Asia Pacific Brazil
19/F 625 King’s Road,
North Point, Island East,
Hong Kong
+852 3160 9833
M-F 9am – 6pm GMT +8
Av Guido Caloi 1985 Prédio 18
São Paulo – SP,
CEP : 05802-140
55 11 5514-7110
M-F 9am – 6pm ATC
Page 2 of 100 July 2013
© 2012, 2013 HID Global Corporation. All rights reserved
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
2 Specifications
The purpose of this section is to provide you with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
HDPii Plus and HDP5000 Card Printer.
2.1 Regulatory Compliance
UL
CSA
FCC
CE
Environmental
The Card Printer is listed under UL 60950-1 (2nd edition) INFORMATION
TECHNOLOGY EQUIPMENT
File Number: E145118
Note: This product is intended to be supplied by a Listed Power Unit
marked Class 2 and rated for 24 V dc, 3.3A minimum
The Printer manufacturer has been authorized by UL to represent the Card
Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd
edition
File Number: E145118
The Card Printer complies with the requirements in Part 15 of the FCC
rules for a Class A digital device.
The Card Printer has been tested and complies with EN300-330-1, EN300-
330-2, EN301-489-1, EN60950-1:2006 + A11:2009
Note: Based on the above testing, the Printer manufacturer certifies that
the Card Printer complies with the following of the European Community
and has placed the CE mark on the Card Printer.
LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS
2002/95/EC
Power supply Efficiency level V minimum, RoHS, China RoHS
2.1.1 Agency Listings
Emissions
Standards
Safety Standards
Additional Agency
Listings
FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, EMC 2004/108/EC,
R&TTE 1999/5/EC,GB9254, GB 17625
UL IEC 60950-1 (2nd edition), CS A C22.2 No. 60950-1-07 2nd edition, LVD
2006/95/EC,GB4943, CNS14336
CCC, BSMI, KC
2.1.2 United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
July 2013 Page 3 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
This equipment has been tested and found to comply with the limits for a Class A digital
Note:
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference; in which case, you are required to correct the interference at
your expense.
IMPORTANT:
expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
2.1.3 Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil
ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
Changes or modifications to an intentional or unintentional radiator not
2.1.4 Taiwan
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變
更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛
航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機
須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
2.1.5 Japan
この装置は総務省の型式指定を受けています。
(
総務省指定番号は第
本製品は電波を使用した
そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります
2.1.6 Korean
이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길
바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다
13048 (HDP5000),
AC-
RFID
機器の読み取り・書き込み装置です。
"
13049 (HDPiiPlus),
AC-
.
号です
)
Page 4 of 100 July 2013
© 2012, 2013 HID Global Corporation. All rights reserved
Failure to follow these installation guidelines can result in death or serious
To prevent personal injury, refer to the following safety messages before
To prevent personal injury, make sure only authorized service personnel
Information that raises potential electrostatic safety issues is indicated by a
damage, refer to the following safety
Discharge (ESD) procedures while handling cables in or near the Circuit
grounding device (e.g., a high quality wrist strap grounded to avoid potential
To prevent equipment or media damage, take jewelry off of fingers and hands,
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
2.2 Safety Messages
2.2.1 United States (review carefully)
Symbol Critical Instructions for Safety purposes
Danger:
ESD:
injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the left).
performing an operation preceded by this symbol.
To prevent personal injury, always remove the power cord prior to performing
repair procedures, unless otherwise specified.
perform these procedures.
This device is electrostatically sensitive. It can be damaged if exposed to
static electricity discharges.
warning symbol (as shown to the left).
To prevent equipment or media
messages before performing an operation preceded by this symbol.
To prevent equipment or media damage, observe all established Electrostatic
Board and Printhead Assemblies.
To prevent equipment or media damage, always wear an appropriate personal
damage).
To prevent equipment or media damage, always remove the Ribbon and
Cards from the Printer before making any repairs, unless otherwise specified.
as well as thoroughly clean hands to remove oil and debris before working on
the Printer.
Caution:
This symbol signifies electrical danger which may cause injury or death.
July 2013 Page 5 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
For safety purposes, do not use Ethernet for a direct connection outside of
the building.
2.2.2 Safety Messges - French
Symbole
Danger :
ESD :
Instructions critiques visant la Sécurité
Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la
mort.
Pour éviter des lésions corporelles ou la mort:
• Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération.
• Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation,
sauf spécification contraire.
• Assurez-vous qu’uniquement des personnes qualifiées réalisent des procédures.
Ce dispositif est sensible à l’électricité statique. Il peut souffrir des dommages s’il est
exposé à des décharges électrostatiques.
Pour éviter des dommages:
• Rapportez-vous aux messages suivants avant de procéder à une opération.
• Suivez toutes les procédures de Décharges Electrostatiques (ESD) en vigueur durant le
maniement des câbles dans ou à proximité des Ensembles de Cartes de Circuit
Imprimé et Tête d’Impression.
• Portez toujours un dispositif de mise à la terre personnel approprié.
• Retirez toujours le ruban et les Cartes de l’Imprimante avant d’effectuer toute
réparation, sauf spécification contraire.
• Retirez tous bijoux et lavez soigneusement vos mains avant de travailler à
l’Imprimante.
Attention :
Ce symbole est un avis de péril électrique possible de résulter en lésion corporelle ou mort.
Attention :
Pour des raisons de sécurité, ne pas utiliser Ethernet pour une connexion directe à
l'extérieur du bâtiment.
Page 6 of 100 July 2013
© 2012, 2013 HID Global Corporation. All rights reserved
標記 重要的安全事項說明
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
2.2.3 Taiwan
繁體中文 射頻發射及安全指令 安全訊息（小心檢查）
危險： 未按照說明安裝可能造成人員傷亡。
在可能產生潛在安全問題的地方有警示標記。
（如左圖所示）。
為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。
小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。
在可能產生潛在靜電安全問題的地方有警示標記。
（如左圖所示）。
為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所
有的靜電放電設備。
2.2.4 China
安全消息（请仔细阅读）
符号 涉及安全的重要过程
危险：
小心：
為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕
帶以免受到可能的傷害）。
為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。
為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂
。
如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。
可能引发安全问题的信息由警告符号（如左图所示）来表示。
为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。
为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。
此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。
可能引发静电安全问题的信息由警告符号（如左图所示）来表示。
为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。
为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定
的静电放电 (ESD) 过程。
为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜在损
坏的高质量腕带）。
为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证
卡与打印机分离。
为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油
渍和污渍彻底清洗干净。
July 2013 Page 7 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
RoHS
Colors
仅适用于海拔2000m 以下地区安全使用
Use only at altitudes not more than 2000m above sea level.
仅适用于非热带气候条件下安全使用
Use only in non-tropical conditions.
环境保护(中国-
)
环保使用期是基于本产品用于办公环境。
Environmental Protection Use Period is based on the product being used in an office
environment.
2.3 Technical Specifications
Term Description
Print Method
Print resolution
Print Modes
Accepted Card Types
(Compositions)
Card Cleaning
Input Hopper Capacity
Output Hopper Card
Capacity
Card Sizes (Accepted
Standard sizes)
Dye Sublimation / Resin Thermal Transfer
300 dpi (11.8 dots/mm); continuous tone
There are two print modes (Performance and Normal )
• Normal print mode (default)
• Performance print mode is faster with lower image quality and is
most suitable for minimal color with mostly resin text.
Up to 16.7 million colors / 256 shades per pixel
ABS, Laminated PVC, PET, PETG, smart cards, mag stripe cards,
optical memory cards, 100% polycarbonate able to accept HDP
retransfer.
Replaceable cleaning roller (included with each print Ribbon)
100 cards , 30 mil cards-standard hopper
200 cards, 30 -40 mil cards- dual-input hopper optional
200 card Output Hopper capacity, 30 mil – 40 mil
Reject hopper 5 cards minimum, 30 mil (with flipper module)
These Card Printers accept standard CR80 sized car d s (3.370L x
2.125W / 85.6mmL x 54mmW) with a thickness of 30 mil to 50 mil
(.030/.762mm).
The Laminator will accept card thickness of 30 mil to 50 mil.
Dual Hopper limited to 30 mil to 40 mil.
Page 8 of 100 July 2013
© 2012, 2013 HID Global Corporation. All rights reserved
Display
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Term Description
Dimensions
Weight
Encoding Options
Fargo Certified
Supplies
InTM Film Options
InTM Film Storage
Printer: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x 235mmD
Printer + Dual-Sided Module: 11.50"H x 17.50"W x 9.25"D / 292mmH
x 445mmW x 235mmD
Printer + Single-Sided Lam Module: 12.75"H x 25"W x 9.25"D /
324mmH x 635mmW x 235mmD
Printer + Dual-Sided Module + Dual-Sided Lam Module: 12.75"H x
30"W x 9.25"D / 324mmH x 762mmW x 235mmD
Lam Module: 12.75"H x 12.25"W x 9.25"D / 324mmH x 313mmW x
235mmD
Dual Input Hopper: 12” H x 5”W x 5.5” D
Printer : 16 lbs. / 7.3 kg
Printer + Dual-Sided Module: 22 lbs. / 10 kg
Printer + Single-Sided Lam Module: 28 lbs. / 12.7 kg
Printer + Dual-Sided Module + Dual-Sided Lam Module: 36 lbs. /
16.4 kg
OLED Graphical Display
• Single-wire encoding options (USB or Ethernet) – “field technician
upgradeable “
• ISO compliant magnetic stripe encoding, dual high- low-coercivity,
Tracks 1, 2 and 3
• JIS 2 Mag Encoding
• Custom & Raw Encoding
• Contact and contactless smart card (OMNIKEY 5121 and 5125)
Important! Fargo Card Printers require highly specialized print
Ribbons to function properly. To maximize Printer life, reliability,
printed card quality and durability, you must use only Fargo
Certified Supplies. For this reason, your Fargo warranty is void,
where not prohibited by law, if you use non-Fargo Certified
Supplies. To order additional materials, please contact your
authorized reseller.
Clear Film, 1,500 prints
Standard Holographic (500 prints)
Custom Holographic, special order (500 prints)
High Durable Clear Film (1,000 prints)
77ºF (25ºC) or lower for no longer than 1.5 years.
Temperature
Humidity
Interface
20% to 80% (non-condensing)
USB 2.0 (high speed)
Ethernet with internal print server
Interfacing information for E-card Options
July 2013 Page 9 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Memory
Term Description
Locks
Operating Temperature
Options
Overlaminate Options
Print Area
Printing Method
Hardware locks are a optional feature.
• Mechanical and key locks are used to secure the doors on the
input card cartridges, the access door to the printer, the access
door to the Laminator and the output card Hopper.
• The input card cartridges are manually secured to the printer
mechanism through the toggle latch locat ed ins ide the ac ces s door
of the printer.
• The Printer and Laminator include a compatible hole with a
Kensington lock.
16 MB RAM
65º F to 90º F (18º C to 32º C).
20% - 80% non-condensing humidity
• Card Lamination Module – single-sided or double sided
• Flipper Module
• Magnetic stripe encoding
• Dual Input hopper
• Smart card encoding (contact/contactless)
• Contactless 13.56MHz encoding option
• Contact chip encoding option
• Door and cartridge locks
• Printer cleaning kit
All overlaminate options are available in either clear, holographic globe
design or custom holographic design. They can also be optimized for
use with smart cards and Magnetic Stripes.
Here are the options:
• Thermal Transfer Overlaminate, .25 mil thick, 500 prints
• PolyGuard® Overlaminate, 1.0 mil and .6 mil thick, 250 prints,
(clear, standard holographic and custom holographic)
Over-the-edge on CR-80 cards.
HDP™ Dye-Sublimation / Resin Thermal Transfer
Page 10 of 100 July 2013
© 2012, 2013 HID Global Corporation. All rights reserved
Resin Scramble Option
Mode
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Term Description
Print Ribbon Options
Print Speed-Batch
Mode
(Prints or Images):
• YMC, 750 prints
• YMCK* 500 prints
• YMCKK* 500 prints
• YMCKH* 500 prints
• YMCFK, 500 prints
• YMCKI, 500 prints
• YMCIKH, 375 prints
• YMCKIKI, 375 prints
• YMCK Half panel, 1000 prints
• YMCKK Half Panel, 750 prints
• Premium Black Resin (K) 3000 prints
*Indicates the Ribbon type and the number of Ribbon panels printed
where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, H=Heat Seal,
I=Inhibit, and F=Fluorescing
The system can hide any information printed with the resin panel.
There are two print speed modes: Normal and Performance
Performance Print
Normal Print Mode
YMC 24 seconds per card/
150 cards per hour
YMCK 29 seconds per card/
124 cards per hour
YMCKK 40 seconds per card/
90 cards per hour
YMCK+Lam 34 seconds per card/
106 cards per hour
YMCKK+Lam 48 seconds per card/
75 cards per hour
Performance is most suitable for minimal color and mostly resin text.
• Print speed indicates an approximate print speed and is measured
from the time a card feeds into the Printer to the time it ejects from
the Printer.
• Print speeds do not include encoding time or the time needed for
the PC to process the image.
• Process time is dependent on the size of the file, the CPU, amount
of RAM and the amount of available resources at the time of the
print.
29 seconds per card/ 124
cards per hour
35 seconds per card/ 103
cards per hour
49 seconds per card/ 73
cards per hour
40 seconds per card/ 90
cards per hour
55 seconds per card/ 65
cards per hour
July 2013 Page 11 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Supply Frequency
Supply Voltage
Term Description
Software Drivers
Supported
Printers/Models
System Requirements
Warranty
32 bit support for:
• Windows XP
• Server 2003
32 and 64 bit support for:
• Vista
• Server 2008
• Windows 7
• Windows 8
64 bit support for:
• Server 2008 R2
• Server 2012
50 Hz / 60 Hz
120-240 VAC
Ethernet
USB ( 2.0)
x86 based PC or compatible,
• 500MHz computer with 256MB of RAM or higher
• 500MB free hard disk space or higher
Printer: Two year (One year On-Call Express, U.S. only); optional
Extended Warranty Program (U.S. only); see below for more detail.
• Two (2) Year Factory Warranty
• Covers parts and depot repair
• First year On-Call-Express (loaner printer U.S. only )
nd
year On-Call-Express available for a fee. This must be
• 2
purchased before the first year On-Call-Express expires.
• Extended Warranties available
Printhead: Lifetime; unlimited pass with Fargo-certified Cards
3 Setup and Installation Procedures
3.1 Inspection – Card Printer
Page 12 of 100 July 2013
• While unpacking your Printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit.
• Reference the Card Printer Quick Start Guide for information on how to load the Print
Ribbon, Transfer InTM Film, Overlaminates and Card stock.
• See the Quick Start Guide for connecting the Power to the Printer and Lamination
Module.
IMPORTANT:
Do not plug in the USB cable until prompted to do so during the installation of
the Printer Driver. Follow the prompts to install the driver.
© 2012, 2013 HID Global Corporation. All rights reserved
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4 Printer Driver Operations
4.1 Using the Card tab
HDP5000 Only
4.1.1 Selecting the Card Size
Step Procedure
1
Select the Card Size option:
• CR-80: This selection is the default form size for the printer. This will print a 2.125 X 3.374
image including a .04 over-bleed on each of the 4 sides making the overall form size 2.204 X
3.452 (56 X 87.7 mm).
• Custom: Use this selection to create a custom form size from 1.0 x 3.0 to 2.204 to 3.452 (25.4
X 76.2 mm to 56 X 87.7 mm).
• The dimensions of the total print area for each card size appears in the Print Width and Print
Length boxes.
• These print area dimensions are .04" (1mm) larger than the actual card size. This is so the
Printer can overprint images ensuring they appear Edge-to-Edge when transferred to the card.
• When designing a card format, set the card or page size within the card design program to the
exact Print Length and Width dimensions listed in the Printer Driver.
4.1.2 Selecting the Card Type
July 2013 Page 13 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
: The Printer Driver software has default Transfer Temperature and Dwell Time settings
From the
Card Type
dropdown li st, select the desired
Card Type
according to the
composition of the card stock.
Step Procedure
1 You have these selections (to choose from) Norma l print mo de:
• Fargo UltraCard III (Default Card Type) = 190°C and 2.0 sec.
• Fargo UltraCard Premium = 185˚ and 2.0 sec
• Fargo Ultracard = 175˚and 2.0 sec
• HID Tech Card Composite = 190˚ and 2.0 sec
• HID Tech Card PVC =185˚and 2.0 sec
• Indala FlexISO – Standard (FPISO) = 185˚and 2.0 sec
• Indala FLexISO XT-Composite (FPIXT) 190˚ and 2.0 sec
• Custom 1 = 175˚and 2.0 sec
• Custom 2 = 175˚and 2.0 sec
Defaults
that deliver the best transfer for these card types. These defaults automatically configure based
on the card type, Ribbon type and whether printing single- or dual-sided.
Card Type Selection: Before printing, if using these standard Fargo card types, ensure
selecting the appropriate card type from the Card tab of the Printer Driver.
Proper Settings: Not all card types are accommodated by these default settings. In some
cases, experimentation is required to find the proper settings.
IMPORTANT: If you select the wrong option, the wrong Dwell Time and temperature may be
used during the image transfer process resulting in poor adhesion of the InTM Film or card
warping.
2 If using a card stock other than listed, use the Custom 1 options to save custom Dwell Time and
dwell temperature controls on the Image Transfer
tab.
a. Click Custom options and enter a name for the card stock.
b. Click Image Transfer tab to adjust the Dwell Time and temperature sliders to the
appropriate settings (see next page). Note: These settings will be saved for the custom
card type when the Printer Driver setup window is closed.
c. Custom Card stock:
Tape Adhesion Test. See Section 7.1.2 Conducting the Tape Adhesion Test.
To determine the proper settings for custom card stock, apply the
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Step
Procedure
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.1.3 Setting the Orientation
Select either the
Step Procedure
1
Select Portrait to cause the card to print in a vertical orientation.
OR
Select Landscape to cause the card to print in a horizontal orientation.
Portrait
or
Landscape
radio buttons for Orientation.
4.1.4 Card Hopper Selection
Specifies which hopper the printer feeds a card. Selecting
feed from the top hopper. Selecting
Hopper Bottom
Hopper Top
allows the printer to feed from the bottom
hopper. First available feeds a card from the last successful hopper location first, and then
switches to the other hopper.
allows the printer to
4.1.5 Specifying the Number of Copies
Specifies the number of copies to be printed
The upper limit is 10000 and the lower li mit is 1.
4.1.6 Selecting the Diagnostics button
Click
Diagnostics
to launch the WorkBench Printer Utility.
4.1.7 Printing a Test Print Image
Click
Test Print
1 Install a compatible ribbon in the Printer for the Test Print.
2 Open the Driver settings.
a. From your computer’s startup menu, select Settings > Printers and Faxes.
b. Double-click the Printer under the Printer’s window.
c. Select Printing Preferences under the Printer drop-down menu. Note: This brings up the
Printing Preferences window.
3
a. Select the Card tab, and then click Test Print.
b. When selecting the Test Print button, an image is copied to the Printer.
to test the printer.
4.1.8 Selecting About
Select
to open a dialog box containing the Copyright, Driver Version and Date.
About
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Step
Procedure
4.1.9 Selecting the Toolbox button
1 Select Toolbox to access the Toolbox window and its tabs, as shown throughout this section.
OK button: Closes the dialog box and saves the Driver configuration changes since the Driver dialog
box has been opened.
Cancel button: Closes the dialog box and cancels the Toolbox changes since the Driver dialog box has
been opened.
Help button: Launches Help specific to the Active tab.
4.2 Selecting the Configuration tab
Step Procedure
1
Select the Configuration tab.
• Under Optional Printer Features, select features by clicking a check box.
The Default setting is checked.
• If checked, upon Configuration tab activation, the Driver retrieves the installed Printer features
information from the Firmware and automatically checks the appropriate check boxes for Dual
Sided, Lamination and Magnetic Encoder.
• If checked, the Dual Sided, Laminator, and Magnetic Encoder checkboxes are read only.
• If checked and no Printer is found or bi-directional capabilitie s are disabl ed or unava ila ble, t he
error message (shown) is displayed.
• If unchecked or cleared, feature check boxes become active and can be manually set.
• If the Driver is reinstalled, it resets to the default of checked.
• Under Event Monitoring, select events to be monitored.
Note: The Driver prompts the User when the selected events occur.
• Under Set Language for Printer LCD Display, select a language.
4.2.1 Using the Event Monitoring Group Box
This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and InTM
Film).
• The default setting is checked. If checked, the Ribbon Low message box is displayed
with every print job when Printer reports low Ribbon to the Driver.
• Do not show this message again. This check box allows the user to suppress a
message per Driver instance. Default = unchecked.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.2.2 Reviewing the Ribbon Low message
4.2.3 Reviewing the Laminate Low Message
The default setting is checked.
• If checked, Lamination Low message box is displayed with every print job when the
Printer reports low Lamination to the Driver.
• Do not show this message again. This check box allows the user to suppress a
message per Driver instance. Default = unchecked.
4.2.4 Using the InTM Film Low message
The default setting is checked.
• If checked, InTM Film Low message box is displayed with every print job when Printer
reports low InTM film to the Driver.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Step
Procedure
• Do not show this message again. The check box allows the user to suppress the
message per Driver instance. Default = unchecked.
4.2.5 Using the Clean Printer message
The default setting is checked. If checked, a clean printer message displays after 3000 prints.
4.2.6 Using the Error Status message
The default setting is checked. If checked, error messages (with solutions) display when an
error occurs.
4.2.7 Using the Password Prompt message
The default setting is checked.
• If checked, a dialog message requests a password to continue printing.
• Password protection is set and activated in the Workbench.
4.2.8 Selecting the Display Language
There are two areas where you change interface languages, the workstations Driver software
and the printer display.
Select the Driver software language when installing the driver. For changing the Driver
software language after the initial installation, use the
The default printer language is English. By sending a language pack file to the printer, the
printer is capable of other languages. Change the printer language by using the
(once sending the proper language pack to the printer). Only the languages available within
the printer firmware (as downloaded through the language packs) are choices in the dropdown
menu. Contact Technical Support to obtain printer language packs.
Toolbox
.
Toolbox
4.3 Selecting the Calibrate Laminator tab
The
Calibrate Laminator
manually selected (Printer Feature from the Configuration tab). If the Laminator is not
detected, the tab is active; however, functions are grayed out.
• Calibrate button: Sends calibrate Laminator command to Printer. Follow the
instructions to set up the Printer.
• Help button: Launches help specific to this tab.
1
Select the Calibrate Laminator tab.
a. Ensure that the Cartridges are out of the Laminator.
b. Ensure the Laminator Cover is closed.
c. Click Calibrate.
Note: The Printer’s LCD will display CALIBRATE PASSED. Error Message Calibration Failed may
be solved by manually increasing the sensor calibration number to 13 of higher under the
Advanced Settings tab. Do not use the AUTO calibrate function.
d. Click OK on the LCD display to complete the procedure.
tab is active when the Laminator is detected automatically or
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Step
Procedure
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.4 Selecting the Calibrate Film tab
The two buttons for the Calibrate InTM Film tab are described.
• Calibrate button: Sends calibrate film command to Printer. Follow the instructions to
set up the Printer.
• Help button: Launches help specific to this tab.
1
Select the Calibrate Film tab.
a. Ensure that the InTM Film Cartridge is installed.
b. Ensure the Printer’s Cover is closed.
c. Click Calibrate.
Note: The Printer’s LCD will display CALIBRATE PASSED.
d. From the LCD display, click OK to complete the procedure.
4.5 Selecting the Calibrate Ribbon tab
The two buttons for the Calibrate Ribbon tab are described below.
• Calibrate button: Sends the Calibrate Ribbon Command to the Printer. Follow the
instructions to set up the Printer.
• Help button: Launches help specific to this tab.
Step Procedure
1 Select the Calibrate Ribbon tab.
a. Ensure that the Ribbon Cartridge is removed.
b. Ensure the Printer’s Cover is closed.
c. Click Calibrate.
Note: The Printer’s LCD will display CALIBRATE PASSED.
d. Click OK on the LCD display to complete the procedure.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Step
Procedure
4.6 Selecting the Clean Printer tab
To clean the printer, follow the instructions outlined on the
Clean Printer
tab.
Figure 1 - Clean Printer
• Clean button: Launches cleaning routine. Follow the instructions to set up the Printer.
• Help button: Launches help specific to the Clean Printer tab.
1
Click the Clean Printer tab.
a. Remove the Card, InTM Film and Laminate Cartridges and close the covers.
b. Remove the paper back from both sides of the Cleaning Card.
Note: DO NOT remove the left liner if a Magnetic Encoding Module is installed in your printer.
c. Insert the Cleaning Card into the Card Hopper’s infeed rollers.
d. Click Clean button.
e. Guide the Cleaning Card into the Printer as needed.
f. When the Cleaning routine is complete, the Cleaning Card exits the Printer.
g. Reinstall the Card, InTM Film and Laminate Cartridges.
The Cleaning routine begins after completing all current print jobs. Use a standard CR80 sized
cleaning card.
4.6.1 Using Clean Printer Group
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
The Clean Printer Group dialog is a Status Message initiated by the
Monitoring
You can decide to click
Cleaning Notification
Note:
(see
Configuration
Remind Me
dialog displays when Firmware EE setting changes after 3000 cards.
The Firmware EE setting resets upon sending the clean command to the Firmware.
dialog). When displayed, selected is
and set the reminder as desired. If checked, the
Printer Event
Clean Now
(default).
Printer
• Clean Now radio button: This is the default. When you click OK, launched is the
Toolbox to the Clean Printer tab.
• Remind Me radio button : This activates a drop down for the User to choose a number
of cards to print until the next reminder. If the User chooses Never, then the Clean
Printer notification is cleared from Configuration tab.
• OK button: Clicking OK accepts the settings and closes the dialog.
• Cancel button: Clicking Cancel, closes the dialog without saving changes. If the User
exits the Toolbox without clicking Clean, the Printer Cleaning Reminder dialog box
reappears on the next print.
4.6.2 Cleaning the Rollers
For additional cleaning information, see the Cleaning Kit Instructions provided with the
Cleaning kit.
4.7 Selecting the Advanced Settings tab
Use the
Advanced Settings
settings for each printer and save the settings within the Printer memory.
Select
Note:
Restore Defaults
CAUTION: In general, do not adjust these settings after the original printer
configuration from the factory. However, under rare circumstances it is necessary to
adjust these settings in the field. Ensure you have advanced knowledge prior to
making these adjustments.
The described Settings change values for the Firmware. The following sections describe each
setting and their use.
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tab for adjusting the internal printer settings. Customize the
to restore the internal default settings.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
Figure 2 - Advanced Settings
• Setting column: Displays the type of setting
• Default column: Displays the default setting value
• Current column: Displays the current setting value
Change the Current value by clicking the field to activate the control and enter the new
value.
• Apply button: Applie s chang ed val ue s.
• Restore Defaults button: Restores default values.
4.7.1 Head Resistance
This value is factory set. If the main circuit board or the printhead is replaced, adjust this
number.
• Locate the Printhead Setting Number on the bottom of the Printhead.
• The number reads R=XXXX.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.2 Print Left of Form
From
Advanced Settings
, modify the
Print Left of Form
Setting.
Figure 3 - Print Left of Form
Step Procedure
1 Print the Alignment Card Self-test.
2 Adjust the Print LOF up or down until the border of the LOF Zero Line is showing on the edge of the
card as shown.
3 Measure the density square, as shown.
Adjust the image density to 66% ± 1%.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.3 Image Darkness
Use the Image Darkness Setting to adjust the overall darkness of the printed image by
increasing or decreasing the amount of heat used by the Printhead when printing.
Step Procedure
1
Lighten the printed image by clicking or enter the exact negative value decreasing the Printhead
heat.
Darken the image by clicking or entering a positive value increasing the amount of Printhead heat.
IMPORTANT: If the Image Darkness Setting is set too high, the Ribbon may jam or break.
Figure 4 - Image Darkness
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.4 Print Top of Form
From
Advanced Settings
, modify the
Print Top of Form
Setting.
Figure 5 - Print Top of Form
Step Procedure
1 Verify the Transfer TOF is set to +35.
2 Verify the Print TOF is set to +20.
3 Verify the Print LOF is set to +7.
4 Print the alignment card self-test (the front edge should look like the figure).
5 Adjust the Print TOF until the green border is eliminated and the entire Transfer Alignment Block is
shown in the center of the card.
Note: Due to variation in roller alignment, the green border may appear at a slight angle on the top of
the card.
6 Verify the entire alignment block is visible and the green has been eliminated from the center of the
card.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.5 Mag Top of Form Setting
From
Advanced Settings
Figure 6 - Mag Top of Form
The Magnetic Stripe is on the front of the card (front of printer).
Use this option only if the Printer has a built-in Magnetic Stripe Encoder.
• If so, this option shifts the starting point of where the Printer begins encoding the
magnetic track data on a card's Magnetic Stripe.
• When adjusting this value, keep in mind that a card and its Magnetic Stripe always
remains in the same relative position as the card travels through the Printer.
The diagram represents:
• How the magnetic data will move in relation to the fixed position of a card's Magnetic
Stripe as a “positive” or “negative” Magnetic Offset value is entered.
• For this diagram, assume that the card is transparent and the card's Magnetic stripe can
be seen through the top or front side of the card.
, modify the
Mag Top of Form
Setting.
Step Procedure
1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the card
or the card output side of the Printer.
OR
Enter a positive value to move the start of the magnetic data toward the trailing edge of the card or the
card input side of the Printer.
• Magnetic Data Direction: The arrows on these buttons indicate the direction the magnetic data
will move on the card's Magnetic Stripe.
• Maximum Adjustment Range: The maximum adjustment range is ± 99. As a rule, 20 equals
about .030"/. 8mm.)
Note: Keep this in mind when adjusting this option to avoid over-adjusting.
IMPORTANT: If the negative value is set too high, the Printer may start encoding before the card's
Magnetic Stripe reaches the encoding hea d.
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Step
Procedure
Step
Procedure
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.6 Transfer Top Of Form
Figure 7 - Transfer Top of Form
1 Print the alignment card self-test.
2 Adjust the Transfer Top of Form value until the TOF Zero Line is located on the card edge as shown.
4.7.7 Transfer End of Form
Figure 8 - Transfer End of Form
1 Print the alignment card self-test.
2 Adjust the Transfer End of Form value until the EOF Zero Line is located on the card edge as shown.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.8 Transfer Temp Offset
This option adds an offset to the printer temperature of the transfer roller.
Use this setting only for making the temperature of the transfer roller and the LCD goal
Note:
match.
• Use the Image Transfer tab slider to make adjustments for card stock.
• A negative (-) adjustment increases the actual roller temperature.
4.7.9 Print Flip Angle
Use the
after a flip operation.
Print Flip Angle
option to set the position of the flipper so it is level with the card path
4.7.10 Encoder Flip Angle
Use the
Note:
this option .
Encoder Flip Angle
This setting is in relation to the printer's built-in encoder if your printer is equipped with
option to fine-tune the position of the flipper.
4.7.11 Print Flip Level
Use the
Print Flip Level
option to set the position of the flipper so it is level with the card path.
4.7.12 Ribbon Print Takeup Tension
Use the
Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card.
Note:
Ribbon Print Takeup Tension
Adjustments moderately change the image length.
to set the tension of the color Ribbon during printing.
4.7.13 Using the Ribbon Print Supply Tension Setting
This procedure controls the tension of the color Ribbon during printing. Adjust the Ribbon
tension if the Ribbon wrinkle is appearing on the card.
Adjustments moderately change the image length. “+” Adjustments can eliminate some
Note:
cases of wrinkle
Figure 9 - Ribbon Print Supply Tension
.
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.14 Film Print Takeup Tension
Use the Print Takeup Tension to set the baseline for the film tension.
Do not adjust the InTM Film Drive.
Note:
Figure 10 - Film Print Takeup Tension
4.7.15 Resin Heat Adjust
Use this adjustment for when the Black resin text and barcodes appear faded or too light/dark.
4.7.16 Sleep Time
This setting adjusts the time until the printer stops energizing the transfer roller conserving
energy. Disable is indicated with a 0 setting.
The counter for this setting starts after
Note:
Standby Time
has elapsed.
4.7.17 Blush Point
The blush point is compensation during printing:
• There is no dye transfer.
• There is no a light gray line on a portion of the card.
• It should be white.
4.7.18 LCD Contrast
This setting adjusts the LCD panel brightness.
4.7.19 Using the Film Supply Transfer Tension Setting
Adjustments significantly change image length. Recommend only small adjustments due to
sensitivity.
Adjustments affect flash and smudge.
Note:
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HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
4.7.20 Film Takeup Transfer Tension
Negative (-) adjustments may cause card jams.
While positive settings help stop jamming. Adjustments affect flash and smudge.
Note:
Figure 11 - Film Takeup Transfer Tension
4.7.21 Film Print Supply Tension
This setting establishes the baseline for the film tension. Do not adjust. Changes to this value
moderately change the image length.
Figure 12 - Film Print Supply Tension
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