HID FARGO DTC4500e User Manual

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15370 Barranca Parkway Irvine, CA 92618

FARGO®

DTC4500e Card Printer

USER GUIDE

PLT-01669, 1.0

October 2013

Page 2 of 83 October 2013

DTC4500e Card Printer User Guide, PLT-01669, 1.0

Revision Control Number

Date

Document Title

Revision 1.0

October 2013

DTC4500e Card Printer User Guide

Liability Statement

Do not attempt to operate or repair the Direct-to-Card Printer without adequate training. Any use, operation, or repair in violation of this User Guide is at your own risk. You assume all liability reasonable to your use or misuse of the Direct-to-Card Printer. HID Global Corporation assumes no liability whatsoever for damages of any kind, including without limitation incidental, special or consequential damages. The Direct-to-Card Printer specifications, applications and options are subject to change at the discretion of HID Global Corporation without notice.

Trademarks

HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U.S. and other countries.

Trademark Acknowledgments

Other trademarks and trade names may be used in this document to refer to either entities claiming the marks and names or their products.

Revision History

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

October 2013

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North America

Europe, Middle East and Africa

Tech Support: 866 607 7339, #6, M-F 7am-6pm CST

Tech Support: +44 1440 711 822 M-F 9am – 5pm GMT

Asia Pacific

Brazil

support.hidglobal.com

Contacts

DTC4500e Card Printer User Guide, PLT-01669, 1.0

15370 Barranca Parkway Irvine, CA 92618 USA Phone: 800 237 7769 Fax: 949 732 2120

19/F 625 King’s Road North Point, Island East Hong Kong Phone: 852 3160 9800 Fax: 852 3160 4809

Tech Support 852 3160 4895 M-F 9am – 6pm GMT

Phoenix Road Haverhill, Suffolk CB9 7AE England Phone: +44 1440 714 850 Fax: +44 1440 714 840

Av Guido Caloi 1985 Prédio 18 São Paulo – SP CEP : 05802-140 Phone: 55 11 5514-7100 Fax: 55 11 5514-7109

Tech Support: 55 11 5514-7110 M-F 9am – 6pm ATC

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

Contents

1 Specifications ................................................................................................................................. 6

1.1 Regulatory Compliance ....................................................................................................... 6

1.1.1 Agency Listings ................................................................................................................... 6

1.1.2 United States....................................................................................................................... 6

1.1.3 Canada ............................................................................................................................... 7

1.1.4 Taiwan ................................................................................................................................ 7

1.1.5 Japan .................................................................................................................................. 7

1.1.6 Korea .................................................................................................................................. 7

1.2 Safety Messages (Review Carefully) .................................................................................. 8

1.2.1 Taiwan ................................................................................................................................ 8

1.2.2 China ................................................................................................................................... 9

1.3 Technical Specifications .................................................................................................... 10

1.4 Functional Specifications ................................................................................................... 12

1.4.1 Printer Components: Print Ribbons ................................................................................... 12

2 Setup and Installation Procedures ............................................................................................. 15

2.1 About Moisture Condensation ........................................................................................... 15

2.2 Unpacking and Inspection ................................................................................................. 15

2.3 Print Ribbon Cartridge Installation ..................................................................................... 16

2.4 Placement of Blank Cards into the Input Card Hopper ..................................................... 17

2.5 Card Size Selection ........................................................................................................... 18

2.6 Printer Power ..................................................................................................................... 22

3 Print Driver Installation ................................................................................................................ 23

3.1 Driver Installation Instructions ........................................................................................... 24

3.2 Swift ID Installation Instructions ........................................................................................ 24

3.2.1 Enable Swift ID.................................................................................................................. 25

3.2.2 Install Swift ID ................................................................................................................... 26

3.2.3 Network Printer Installation ............................................................................................... 27

3.2.4 Printer Connected Via USB Connection ............................................................................ 29

3.2.5 Uninstalling Swift ID .......................................................................................................... 29

3.2.6 Additional Swift ID Rules ................................................................................................... 30

4 Printer Preferences ...................................................................................................................... 31

4.1 Card tab ............................................................................................................................. 31

4.1.1 Configuration tab ............................................................................................................... 32

4.1.2 Calibrate Ribbon tab ......................................................................................................... 33

4.1.3 Clean Printer tab ............................................................................................................... 34

4.1.4 Advanced Settings tab ...................................................................................................... 40

4.2 Device Options tab ............................................................................................................ 44

4.2.1 Ribbon Type dropdown ..................................................................................................... 46

4.2.2 Selecting the Fluorescent Panel Ribbon Type .................................................................. 47

4.2.3 Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) ............................... 47

4.2.4 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application ........ 49

4.3 Image Color tab ................................................................................................................. 52

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4.4 Image Calibrate tab ........................................................................................................... 55

4.5 Magnetic Encoding Tab ..................................................................................................... 56

4.5.1 Using the Magnetic Encoding Tab – ISO Standards ......................................................... 57

4.5.2 Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode ... 58

4.5.3 Reviewing the Sample String ............................................................................................ 59

4.5.4 Sending the Track Information .......................................................................................... 59

4.6 Overlay / Print Area tab ..................................................................................................... 62

4.7 K Panel Resin tab .............................................................................................................. 64

4.8 Printer Info tab ................................................................................................................... 67

5 System Overview - Troubleshooting .......................................................................................... 68

5.1 Sequence of Operations .................................................................................................... 68

5.2 Troubleshooting ................................................................................................................. 69

5.2.1 Printer Error Buttons ......................................................................................................... 69

5.2.2 Error Message Table ......................................................................................................... 70

5.2.3 Troubleshooting with the Error Message Table ................................................................. 71

5.2.4 Printer-Specific Tools ........................................................................................................ 75

6 Firmware Upgrades ...................................................................................................................... 78

6.1 Upgrade the Printer Firmware ........................................................................................... 78

7 HID Global Technical Support ..................................................................................................... 80

7.1 Reading the Serial Numbers on a FARGO Printer ............................................................ 80

8 Appendix A .................................................................................................................................... 81

8.1 Defined Area ...................................................................................................................... 81

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marked Class 2 and rated for 24 V dc, 3.3A minimum.

File Number: E145118

2011/65/EC

minimum

489-1, EN301-489-3, GB9254, GB17625

EN60950-1, GB4943, CNS14336

Additional Agency

1 Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500E Card Printer User Guide.

1.1 Regulatory Compliance

The Card Printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment

File Number: E145118 Note: This product is intended to be supplied by a Listed Power Unit

CSA

FCC

Environmental

1.1.1 Agency Listings

Emissions and Immunity Standards

Safety Standards

Listings

The printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition

The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device.

The Card Printer has been tested and complies with EN300-330-1, EN300330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN61003-2, EN6100-3-3, EN60950-1.

Note: Based on the above testing, the printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer.

LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2

ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V

FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A, EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301-

UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07( 2nd edition),

CCC, BSMI, KC

1.1.2 United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation.

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Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense.

IMPORTANT: Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

1.1.3 Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

DTC4500e Card Printer User Guide, PLT-01669, 1.0

1.1.4 Taiwan

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變

更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛

航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方

得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機

須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

1.1.5 Japan

この装置は総務省の型式指定を受けています。"

(総務省指定番号は第AC-ｘｘｘｘｘ号です)

本製品は電波を使用したRFID 機器の読み取り・書き込み装置です。

そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります

1.1.6 Korea

이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

Symbol

Critical Instructions for Safety purposes

Ensure only qualified personnel perform these procedures.

標記重要的安全事項說明

1.2 Safety Messages (Review Carefully)

Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death:

• Reference the following safety messages before performing an operation.

• Always remove the power cord prior to performing repair procedures, unless

otherwise specified.

•

This device is electro statically sensitive. You may damage the device if exposing it to static electricity discharges.

To prevent damage:

• Reference the following safety messages before performing an operation.

• Observe all established Electrostatic Discharge (ESD) procedures while

handling cables in or near the Circuit Board and Printhead Assemblies.

• Always wear an appropriate personal grounding device.

• Always remove the ribbon and cards from the printer before making any

repairs, unless otherwise specified.

• Remove jewelry and thoroughly clean hands before working on the printer.

1.2.1 Taiwan

繁體中文射頻發射及安全指令安全訊息（小心檢查）

危險：未按照說明安裝可能造成人員傷亡。

This symbol warns of an electrical hazard that could result in personal injury or death.

For safety purposes, do not use Ethernet for a direct connection outside of the building.

在可能產生潛在安全問題的地方有警示標記。（如左圖所示）。

為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。

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標記重要的安全事項說明

小心：此設備對靜電很敏感。如果受到靜電放電，設備會損壞。

1.2.2 China

安全消息（请仔细阅读）

DTC4500e Card Printer User Guide, PLT-01669, 1.0

在可能產生潛在靜電安全問題的地方有警示標記。（如左圖所示）。

為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。

為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有的靜電放電設備。

為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕帶以免受到可能的傷害）。

為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。

為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。

符号涉及安全的重要过程

危险：

如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。可能引发安全问题的信息由警告符号（如左图所示）来表示。

为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。

小心：

此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。可能引发静电安全问题的信息由警告符号（如左图所示）来表示。为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消

息。

为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定的静电放电 (ESD) 过程。

为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜在损坏的高质量腕带）。

为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证卡与打印机分离。

为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油渍和污渍彻底清洗干净。

仅适用于海拔2000m 以下地区安全使用

Use only at altitudes not more than 2000m above sea level.

仅适用于非热带气候条件下安全使用

Use only in non-tropical conditions.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

RoHS

Print Method

Dye Sublimation / Resin Thermal Transfer

Print resolution

300 dpi (11.8 dots/mm); continuous tone

Colors

Up to 16.7 million colors / 256 shades per pixel

Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin

CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW

符号涉及安全的重要过程

环境保护(中国-

环保使用期是基于本产品用于办公环境。

Environmental Protection Use Period is based on the product being used in an office environment.

1.3 Technical Specifications

Term Function

)

Print Ribbon Options

Print Speed

• Full-color with resin black and overlay panel, YMCKO*, 250 prints

• Full-color half-panel with resin black and overlay panel, YMCKO*, 350 prints

• Full-color with two resin black panels and overlay panel, YMCKOK*, 200

prints

• Full-color with fluorescing, two resin black panels and overlay panel, YMCFKO*, 200 prints

• Full-color with fluorescing, two resin black panels and overlay panel, YMCFKOK*, 175 prints

• Resin black and overlay panel, KO*, 500 prints

• Dye-sublimation black and overlay print, BO*, 500 prints

• Resin black (standard and premium), 1000 prints

• Resin green, blue, red, white, silver and gold, 1000 prints

• Rewrite technology – No ribbon is required

* Indicates the ribbon type and the number of ribbon panels printed where

• 7 seconds per card (K*)

• 12 seconds per card (KO*)

• 24 seconds per card (YMCKO*)

• 31 seconds per card (YMCKOK*)

• Print speed indicates an approximate batch print speed and is measured

from the time a card feeds into the printer to the time it ejects from the printer.

• Print speeds do not include encoding time or the time needed for the PC to process the image.

• Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

* Indicates the ribbon type and the number of ribbon panels printed where

Card Size and Types Supported

• CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

•

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CR-79 (3.3”L x 2.04”W / 83.8mmL x 51.8mmW)

Accepted Card Thickness

.009” - .040” / 9 mil – 40 mil / .229mm – 1.016mm

100% polyester cards; optical memory cards with PVC finish; rewrite

Dual hopper:

Capacity

A new cleaning roller is included with each ribbon cartridge.

Printer Memory

32MB RAM

64 bit) / Windows® 8 (32 & 64 bit) / Linux®

Interface

USB 2.0 and Ethernet with internal print server

Operating Temperature

65 degrees to 80 degrees F / 18 degrees to 27 degrees C

Humidity

20-80% non-condensing

Weight

Single-Sided: 8 lbs. / 3.63 Kg; Dual-Sided: 10 lbs. / 4.54 Kg

c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC

Supply Voltage

100-240 VAC, 1.6 A

Supply Frequency

50 Hz / 60 Hz

Warranty

Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™

ISO Magnetic Stripe Encoding, dual high- and low-coercivity, Tracks 1,2 and 3

Printer Cleaning Kit

Software

Swift ID™ Embedded Badging Application, FARGO Workbench Diagnosis Utility

Display

Graphical Display

Term Function

Accepted Standard Card Sizes

• CR-80 edge-to-edge (3.36"L x 2.11"W / 85.3mmL x 53.7mmW)

•

DTC4500e Card Printer User Guide, PLT-01669, 1.0

Accepted Card Types

Input Hopper Card Capacity

Output Hopper Card

PVC or polyester cards with polished PVC finish; monochrome resin required for

Single hopper: 100 cards (.030” / .762.mm)

200 cards (.030” / .762 mm)

100 cards (.030” / .762.mm)

Capacity

Reject Hopper Card

100 cards (.030” / .762.mm)

Card Cleaning Card cleaning roller integrated into the ribbon cartridge.

Operating Systems

Agency Listings

Windows® XP / Vista™ (32 bit & 64 bit) / Server 2003 & 2008 / Windows® 7 (32 &

Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A, CRC

Encoding Options Supported

125kHz (HID Prox) reader

13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder Contact Smart Card Encoder reads from and writes to all ISO7816 1/2/3/4 memory

and microprocessor smart cards (T=0, T=1) as well as synchronous cards

Options Single Wire Ethernet and USB 2.0 Interface for inline printing and encoding

• Single wire Ethernet encoding is only available for iCLASS and Contact Smart Card encoding)

• Dual-Sided Printing Module – Upgradable

• Dual Input Card Hopper – Upgradable (DTC4000)

• Same-Side Input / Output Card Hopper – Upgradable (DTC4000)

• Smart Card Encoding (contact / contactless) – Upgradable

• Magnetic Stripe Encoding – Upgradable

•

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

1.4 Functional Specifications

This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

1.4.1 Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Because the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print ribbons are available in resin-only, dye-sublimation-only and combination dye-sublimation/resin versions.

To make it easier to remember which Print Ribbons are which, a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon. This letter code is as follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel (Premium unless otherwise stated)

= Clear Protective Overlay Panel

= Fluorescing Panel

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1.4.1.1 Ribbon Types and Print Count

The following table includes the ribbon types and typical print count for each printer model.

Ribbon DTC4500E

YMCKO – Full Color/Resin Black/Overlay

YMCKO Half Panel – Full Color (1/2)/Resin Black/Overlay

YMCFKO - Full Color/UV Fluorescing/Resin Black/Overlay

YMCKK - Full Color/2 Resin Black

YMCKOK - Full Color/2 Resin Black/Overlay

YMCFKOK - Full Color/UV Fluorescing/2 Resin Black/Overlay

K – Standard Resin

K – Premium Resin

Colored Resin

KO - Premium Black Resin/Overlay

BO - Dye-Sub Black/Overlay

None – Rewritable

DTC4500e Card Printer User Guide, PLT-01669, 1.0

250

350

500

200

400

1000

500

Supported

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

which also results in poor color transfer.

cards for high-quality prints and extended Printhead life.

1.4.1.2 Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-79 and CR-80 size cards.

Card Surface

Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the printer to achieve consistent color coverage. Certain types of proximity cards have an uneven surface that inhibit consistent color transfer.

• Certain types of smart card chips are raised slightly above the cards surface,

UltraCard™ Brand Cards

The UltraCard product line, available exclusively as part of HID Global's FARGO brand card issuance solutions, has a long standing reputation among dealers and end-users for consistent quality in construction.

• In addition to blank stock, the UltraCard line is available in a variety of configurations for magnetic stripe, custom holograms and other additional anti-counterfeiting feature

• UltraCard™ Premium is the preferred card for Direct-to-Card (DTC®) applications that require a higher quality card. The UltraCard Premium’s composite material construction provides for maximum durability, flexibility and card life, with optimal resolution print quality for lamination and fluorescent panel Ribbon printing applications.

• UltraCard™ PVC cards are medium-durability cards for a glossy, photo quality finish. These cards are manufactured to ensure clean, scratch-free

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

2 Setup and Installation Procedures

This section describes the setup and installation for the DTC4500e Card Printer.

• Choosing a good location

• Follow these guidelines:

• Place the unit in a location with adequate air circulation to prevent internal heat buildup.

• Use the printer's dimensions as a guideline for the minimum clearances to the unit.

Note: Allow for adequate clearance in front of the unit to accommodate the unit with its covers open.

• Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.

2.1 About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Print quality may be degraded.

Leave the unit unplugged in a warm, dry room for several hours before using to evaporate any moisture.

Caution: For safety purposes, Ethernet is not intended for a direct connection

outside of the building.

2.2 Unpacking and Inspection

While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

• Power Supply

• US/EU Power Cable

• USB cable (2.0)

• Software Installation CD

• Card Printer User Guide

• Warranty Statement, Compliancy Document

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2.3 Print Ribbon Cartridge Installation

FARGO card printers require highly specialized supplies to function properly.

• The FARGO DTC4500e Card Printer uses a one-piece, disposable ribbon cartridge.

• To maximize printer durability, reliability and printed card quality, you must use only

FARGO-certified supplies.

• Your FARGO warranty is void, where not prohibited by law, if you use supplies other than FARGO-certified supplies.

• Printer cleaning is recommended with each ribbon change to ensure quality printed cards.

• Resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided because resin images do not require the protection of an overlay.

Step Procedure

1 Insert the print ribbon cartridge into the printer.

2 Close the front cover.

October 2013 Page 17 of 83

Step

Procedure

DTC4500e Card Printer User Guide, PLT-01669, 1.0

2.4 Placement of Blank Cards into the Input Card Hopper

The FARGO DTC4500E Card Printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).

1 Load the cards with the print side down and (if applicable) the magnetic strip up and

towards the front of the printer.

Caution: Do not run the cards with a contaminated, dull or uneven surface

through the Printer.

• Printing onto such cards may lead to poor print quality and can greatly reduce the life

of the printhead.

• Card types include PVC or PVC finish.

• Cards eject into the output hopper or reject hopper.

• Each input hopper holds 100 cards.

• Certain types of smart card chips are raised slightly above the cards surface, which

may result in poor color transfer. Design the card with white space surrounding the chip.

• To print using single feed, remove all cards from the input card hopper, leave its door

closed. Place a card in the single feed card slot (which can be used repeatedly).

Open the input card hopper door.

Press the card hopper load lever down until the card tray locks into place.

4 Load up to 100 cards into the single hopper or 200 cards into the dual hopper with the

print side down. If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe

up and to the front of the Printer.

Close the input card hopper door to release the lever to the printing position.

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Step

Procedure

2.5 Card Size Selection

The printer uses standard size CR-70 and CR-80 cards.

Follow this procedure in the printer and in the printer driver to setup the card size.

Open the front door and locate the slide bar.

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Step Procedure

If using the CR-79 card, push the slide bar to the LEFT.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

Step Procedure

If using the CR-80 card, push the slide bar to the RIGHT.

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Step Procedure

From Printing Preferences, select the correct card size.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

job is sent.

2.6 Printer Power

To connect power to the printer, follow this procedure. Note: Do not connect the printer’s USB cable until prompted during the printer driver installation.

Step Procedure

Plug the AC adapter power cable into the back of the printer

Plug the wall power cable into the AC power adapter.

Plug the wall power cable into a standard 100-240VAC power wall outlet.

Press the printer’s power button to power on the printer.

Note: The printer will power down during the ‘sleep time’ but will automatically power up when a print

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3 Print Driver Installation

This section describes the printer driver installation requirements and standard procedures. Requirements are listed below. The DTC4500E Print Driver supports the following:

• Windows Vista 32 bit w/SP2

• Windows Vista 64 bit w/SP2

• Windows XP 32 bit w/SP3

• Windows Server 2003 (R1) 32 bit

• Windows Server 2008 (R1) 32 bit w/SP2

• Windows Server 2008 (R1) 64 bit w/SP2

• Windows Server 2008 R2

• Windows 7 32 bit & 64 bit

• Windows 8 32 bit & 64 bit

• Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE

10.3, open NOVELL SUSE 10.) Contact HID/FARGO Technical Support for the driver.

• For more information on supported operating systems, visit Support at the HIP Global website.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0

3.1 Driver Installation Instructions

Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware Wizard screen prompts.

• Select “Install the Printer Driver” to start the driver installation.

• Select the FARGO Workbench Utility Program to install the Diagnostic program.

• Select Swift ID™ to install the Swift ID (Embedded Badging Application software) and

follow the Installaware Wizard on-screen prompts. o All versions of Windows require Administrator rights.

• From the Printer & Faxes, select Printing Preferences to setup the printer driver after it has been installed.

• Use the drop down arrows to select the correct options for each printing preference.

• Check Enable Swift ID over a USB connection: to use Swift ID via a USB connection.

o When this box is checked, the Ethernet connection (if applicable) to the printer will

not be operational.

o If this selection is not accessible, this is because the HID EEM Driver that Swift ID

uses to connect via a USB connection has not been installed.

o This driver can be found on the installation CD or it can be downloaded from the HID

Global support page.

o The easiest method for enabling Swift ID is to un-install the printer and its

components and reinstall the printer with Swift ID selected.

3.2 Swift ID Installation Instructions

Here are the related definitions for the Swift ID installation instructions.

• Swift ID: This is a ‘built-in badging’ application that enables Users to create simple ID badges without having to install any additional software. Note: This application is only intended for use between one printer and one PC. The application cannot select between printers, and only one printer per PC can access Swift ID.

• HID EEM Driver: This Driver is used by Swift ID to communicate with the PC when connected via a USB cable. Note: EEM is the acronym for ‘ETHERNET Emulation Module’.

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Step

Procedure

• EEM Device Flag (Enable Swift ID over a USB connection): Check this item to utilize Swift ID via a USB connection. Note: When this box is checked, the Ethernet connection (if applicable) on the printer is disabled.

o If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID

uses to connect via a USB connection) has not been installed. Note: This Driver can be found on the installation CD or it can be downloaded from the HID Global support page.

3.2.1 Enable Swift ID

To enable Swift ID, follow this procedure.

Uninstall the printer driver and its components.

Reinstall the printer driver and its components using the designated installation procedure.

Select the connection type for the Swift ID application: USB or ETHERNET.

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