HID DTC4500e User Manual

FARGO® DTC4500e Card Printer

User Guide

PLT-01669, Rev. 1.1 April 2014

hidglobal.com

Page 2 April 2014

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

©2014 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation.

Trademarks

HID GLOBAL, HID, the HID logo, iCLASS, iCLASS SE, OMNIKEY, and Seos are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries.

MIFARE, MIFARE DESFire and MIFARE DESFire EV1 are registered trademarks of NXP B.V. and are used under license.

Revision History

Version Date Description

1.1 April 2014 Deleted Swift ID, updated formatiing and safety symbols.

1.0 December 2013 Initial release of document

HID Global Customer Support

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HID Corporate

611 Center Ridge Drive

Austin, TX 78753

866 607-7339, #6 M-F 7am-6pm CST

Asia Pacific Brazil

19/F 625 King’s Road North Point, Island East Hong Kong 852 3160 9833 M-F 9am – 6pm GMT +8

support.hidglobal.com

Phoenix Road Haverhill, Suffolk CB9 7AE England +44 1440 711 822 M-F 9am – 5pm GMT F 8:30 – 17:00 GMT

Av Guido Caloi 1985 Prédio 18 São Paulo – SP CEP : 05802-140 55 11 5514-7110 M-F 9am – 6pm ATC

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

Contents

1 Specifications ........................................................................................................................... 7

1.1 Regulatory Compliance .......................................................................................................................... 7

1.1.1 Agency Listings ............................................................................................................................... 7

1.1.2 United States ................................................................................................................................... 8

1.1.3 Canada ............................................................................................................................................ 8

1.1.4 Taiwan ............................................................................................................................................. 8

1.1.5 Japan ............................................................................................................................................... 8

1.1.6 Korea ............................................................................................................................................... 9

1.2 Safety Messages (Review Carefully)...................................................................................................... 9

1.2.1 Safety Messages – Unites States ................................................................................................... 9

1.2.2 Safety Messges - French .............................................................................................................. 10

1.2.3 Safety Messages - Taiwan ............................................................................................................ 11

1.2.4 Safety Messages - China .............................................................................................................. 12

1.3 Technical Specifications ....................................................................................................................... 13

1.4 Functional Specifications ...................................................................................................................... 16

1.5 Printer Components: Print Ribbons ...................................................................................................... 16

1.5.1 Ribbon Types and Print Counts .................................................................................................... 17

1.6 Printer Components: Blank Cards ........................................................................................................ 18

2 Setup and Installation Procedures ........................................................................................ 19

2.1 Choosing a Good Location ................................................................................................................... 19

2.1.1 About Moisture Condensation ....................................................................................................... 19

2.2 Unpacking and Inspection .................................................................................................................... 19

2.3 Installing the Print Ribbon Cartridge ..................................................................................................... 20

2.4 Installing Blank Cards into the Input Card Hopper ............................................................................... 21

2.5 Card Size Selection .............................................................................................................................. 22

2.6 Printer Power ........................................................................................................................................ 24

3 Print Driver Installation .......................................................................................................... 25

3.1 Driver Installation Instructions .............................................................................................................. 25

4 Printing Preferences .............................................................................................................. 26

4.1 Card tab ................................................................................................................................................ 26

4.1.1 Card Size ....................................................................................................................................... 27

4.1.2 Orientation ..................................................................................................................................... 27

4.1.3 Copies ........................................................................................................................................... 27

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4.1.4 Diagnostics .................................................................................................................................... 28

4.1.5 Test Print ....................................................................................................................................... 28

4.1.6 Toolbox .......................................................................................................................................... 28

4.2 Configuration (Toolbox) ........................................................................................................................ 29

4.2.1 Set Language ................................................................................................................................ 29

4.3 Calibrate Laminator (Toolbox) .............................................................................................................. 30

4.4 Calibrate Ribbon (Toolbox) ................................................................................................................... 31

4.5 Clean Printer (Toolbox) ........................................................................................................................ 32

4.5.1 Safety Messages (Review Carefully) ............................................................................................ 33

4.5.2 Cleaning Kit ................................................................................................................................... 35

4.5.3 Printhead Cleaning ........................................................................................................................ 36

4.5.4 Cleaning the Platen and the Card Feed Rollers ............................................................................ 36

4.5.5 Cleaning the Printer’s Exterior ....................................................................................................... 38

4.6 Advanced Settings (Toolbox) ............................................................................................................... 39

4.6.1 Overview of Advanced Settings .................................................................................................... 40

4.7 Device Options Tab .............................................................................................................................. 44

4.7.1 Supplies ......................................................................................................................................... 45

4.7.1.1 Ribbon Type ........................................................................................................................... 45

4.7.2 Dual Sided ..................................................................................................................................... 46

4.7.2.1 Print Both Sides ..................................................................................................................... 46

4.7.2.2 Split 1 Set of Ribbon Panels .................................................................................................. 46

4.7.2.3 Print Back Image on Front of Card ........................................................................................ 46

4.7.2.4 Print Back Side Only .............................................................................................................. 46

4.7.3 Options .......................................................................................................................................... 46

4.7.3.1 Rotate Front 180 Degrees...................................................................................................... 46

4.7.3.2 Rotate Back 180 Degrees ...................................................................................................... 46

4.7.3.3 Disable Printing ...................................................................................................................... 46

4.7.3.4 Write Only............................................................................................................................... 47

4.7.3.5 Encrypt Job Data .................................................................................................................... 47

4.7.4 Fluorescent Panels ........................................................................................................................ 48

4.7.4.1 Selecting the Fluorescent Panel Ribbon Type ....................................................................... 48

4.7.4.2 Creating a Custom Fluorescent Image using the YMCFKO Ribbon ..................................... 49

4.7.4.3 Configuring Fluorescent Data using the Application .............................................................. 49

4.8 Image Color Tab ................................................................................................................................... 51

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4.8.1 Image Quality ................................................................................................................................ 52

4.8.1.1 Color Matching ....................................................................................................................... 52

4.8.1.2 Resin Dither ........................................................................................................................... 52

4.8.2 Heat ............................................................................................................................................... 52

4.8.2.1 Dye-Sub Intensity (YMC) ....................................................................................................... 52

4.8.2.2 Resin Heat, Front (K) ............................................................................................................. 52

4.8.2.3 Resin Heat, Back (K) .............................................................................................................. 53

4.8.2.4 Overlay Heat (O) .................................................................................................................... 53

4.8.3 Default ........................................................................................................................................... 53

4.8.4 Advanced Settings ........................................................................................................................ 54

4.8.4.1 Image Quality ......................................................................................................................... 54

4.8.4.2 Balance .................................................................................................................................. 55

4.8.4.3 Default .................................................................................................................................... 55

4.9 Image Calibrate Tab ............................................................................................................................. 56

4.9.1 Vertical ........................................................................................................................................... 56

4.9.2 Horizontal ...................................................................................................................................... 56

4.10 Magnetic Encoding Tab .................................................................................................................... 57

4.10.1 Encoding Options .......................................................................................................................... 57

4.10.1.1 ISO Encoding ......................................................................................................................... 58

4.10.1.2 Custom Encoding or Raw Binary Encoding Mode ................................................................. 59

4.10.2 Magnetic Track Options ................................................................................................................ 60

4.10.2.1 Reviewing the ISO Track Locations ....................................................................................... 60

4.10.2.2 Reviewing the Sample String ................................................................................................. 61

4.10.2.3 Sending the Track Data ......................................................................................................... 61

4.11 Lamination Tab ................................................................................................................................. 63

4.11.1 Lamination Position ....................................................................................................................... 63

4.11.2 Lamination Speed ......................................................................................................................... 63

4.11.3 Lamination Side ............................................................................................................................. 64

4.11.4 Lamination Type ............................................................................................................................ 64

4.11.5 Automatically detect installed Laminate for every print job. .......................................................... 64

4.12 Overlay / Print Area Tab ................................................................................................................... 65

4.12.1 Defining an Overlay or Print Area.................................................................................................. 65

4.12.2 Deleting a Defined Area ................................................................................................................ 66

4.12.3 Overlay / Print Area ....................................................................................................................... 66

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4.12.3.1 Defined Area .......................................................................................................................... 67

4.12.3.2 For Print and Overlay ............................................................................................................. 67

4.12.3.3 For Overlay Only .................................................................................................................... 67

4.12.3.4 For Print Only (No Overlay).................................................................................................... 67

4.12.4 Security Options ............................................................................................................................ 67

4.12.4.1 Visual Security Solutions ........................................................................................................ 67

4.12.4.2 Verimark ................................................................................................................................. 67

4.12.4.3 HoloMark ................................................................................................................................ 67

4.13 K Panel Resin ................................................................................................................................... 68

4.13.1 Print All Black with K Panel ........................................................................................................... 69

4.13.1.1 Full Card ................................................................................................................................. 69

4.13.1.2 Defined Area(s) ...................................................................................................................... 69

4.13.1.3 Undefined Area(s) .................................................................................................................. 69

4.13.2 Print YMC under K ........................................................................................................................ 69

4.13.3 Print K Only ................................................................................................................................... 69

4.14 Defined Area ..................................................................................................................................... 70

4.15 Printer Info ......................................................................................................................................... 71

5 System Overview - Troubleshooting ..................................................................................... 72

5.1 Sequence of Operations ....................................................................................................................... 72

6 Troubleshooting ..................................................................................................................... 73

6.1 Printer Error Buttons ............................................................................................................................. 73

6.1.1 Printer Error button and on-screen messages .............................................................................. 73

6.1.2 Error Messages ............................................................................................................................. 74

6.1.3 Troubleshooting with the Error Message Table ............................................................................ 75

6.1.4 Printer-Specific Tools .................................................................................................................... 86

6.1.4.1 Additional Printer Specific Tools ............................................................................................ 87

7 Firmware Upgrades ................................................................................................................ 88

8 Technical Support .................................................................................................................. 89

8.1 Reading the Serial Numbers on a FARGO Printer ............................................................................... 89

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Listings

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1 Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500e Card Printer.

1.1 Regulatory Compliance

CSA

FCC

The Card Printer is listed under UL 60950-1 (2

edition) Information

Technology Equipment

File Number: E145118 Note: This product is intended to be supplied by a Listed Power Unit

marked Class 2 and rated for 24 V dc, 3.3A minimum.

The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07

edition

2 File Number: E145118

The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device.

The Card Printer has been tested and complies with EN300-330-1, EN300-330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN6100-3-2, EN6100-3-3, EN60950-1.

Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer.

LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2 2011/65/EC

Environmental

ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V minimum

1.1.1 Agency Listings

Emissions and Immunity Standards

Safety Standards

Additional Agency

FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A, EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301-489-1, EN301-489-3, GB9254, GB17625

UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07( 2 EN60950-1, GB4943, CNS14336

CCC, BSMI, KC

edition),

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.1.2 United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense.

IMPORTANT: Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

1.1.3 Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

1.1.4 Taiwan

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變

更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛

航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方

得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機

須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

1.1.5 Japan

この装置は総務省の型式指定を受けています。"

(総務省指定番号は第AC-14019号です)

本製品は電波を使用したRFID 機器の読み取り・書き込み装置です。

そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.1.6 Korea

이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.

1.2 Safety Messages (Review Carefully)

1.2.1 Safety Messages – Unites States

Symbol Critical Instructions for Safety Purposes

Danger:

Caution:

Failure to follow these guidelines results in personal injury or death.

To prevent personal injury or death:

Reference the following safety messages before performing an operation.

Always remove the power cord prior to performing repair procedures, unless otherwise specified.

Ensure only qualified personnel perform these procedures.

This device is electro statically sensitive. You may damage the device if exposing it to static electricity discharges.

To prevent damage:

Reference the following safety messages before performing an operation.

Observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

Always wear an appropriate personal grounding device.

Always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

Remove jewelry and thoroughly clean hands before working on the Printer.

This symbol warns of an electrical hazard that could result in personal injury or death.

Caution:

For safety purposes, do not use Ethernet for a direct connection outside of the building.

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procédures.

à l’Imprimante.

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.2.2 Safety Messges - French

Symbole Instructions critiques visant la Sécurité

Danger:

Attention:

Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort.

Pour éviter des lésions corporelles ou la mort:

• Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération.

• Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation, sauf spécification contraire.

• Assurez-vous qu’uniquement des personnes qualifiées réalisent des

Ce dispositif est sensible à l’électricité statique. Il peut souffrir des dommages s’il est exposé à des décharges électrostatiques.

Pour éviter des dommages:

• Rapportez-vous aux messages suivants avant de procéder à une opération.

• Suivez toutes les procédures de Décharges Electrostatiques (ESD) en vigueur durant le maniement des câbles dans ou à proximité des Ensembles de Cartes de Circuit Imprimé et Tête d’Impression.

• Portez toujours un dispositif de mise à la terre personnelle appropriée.

• Retirez toujours le ruban et les Cartes de l’Imprimante avant d’effectuer

toute réparation, sauf spécification contraire.

Attention:

Ce symbole est un avis de péril électrique passible de résulter en lésion corporelle ou mort.

Attention:

Pour des motifs de sécurité, n’utilisez pas Ethernet pour une connexion directe hors du bâtiment.

• Retirez tous bijoux et lavez soigneusement vos mains avant de travailler

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標記

重要的安全事項說明

危險：

小心：

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.2.3 Safety Messages - Taiwan

繁體中文射頻發射及安全指令安全訊息（小心檢查）

未按照說明安裝可能造成人員傷亡。

在可能產生潛在安全問題的地方有警示標記。（如左圖所示）。

為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。

為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。

此設備對靜電很敏感。如果受到靜電放電，設備會損壞。

在可能產生潛在靜電安全問題的地方有警示標記。（如左圖所示）。

為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。

為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有的靜電放電設備。

為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕帶以免受到可能的傷害）。

為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。

為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。

Page 12 April 2014

符号

涉及安全的重要过程

危险：

小心：

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.2.4 Safety Messages - China

安全消息（请仔细阅读）

如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。

可能引发安全问题的信息由警告符号（如左图所示）来表示。

为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。

为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。

此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。

可能引发静电安全问题的信息由警告符号（如左图所示）来表示。

为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。

为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定的静电放电 (ESD) 过程。

为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜在损坏的高质量腕带）。

为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证卡与打印机分离。

为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油渍和污渍彻底清洗干净。

仅适用于海拔2000m 以下地区安全使用

Use only at altitudes not more than 2000m above sea level.

仅适用于非热带气候条件下安全使用

环境保护(中国-RoHS)

环保使用期是基于本产品用于办公环境。

Environmental Protection Use Period is based on the product being used in an office environment.

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

1.3 Technical Specifications

Term Function

Print Method

Print resolution

Colors

Print Ribbon Options

Dye Sublimation / Resin Thermal Transfer

300 dpi (11.8 dots/mm); continuous tone

Up to 16.7 million colors / 256 shades per pixel

Full-color with resin black and overlay panel, YMCKO* (500 prints)

Full-color half-panel with resin black and overlay panel, YMCKO* (850 prints)

Full-color with two resin black panels and overlay panel, YMCKOK* (500 prints)

Full-color with fluorescing, two resin black panels and overlay panel, YMCFKO* (500 prints)

Full-color with fluorescing, two resin black panels and overlay panel, YMCFKOK* (400 prints)

Resin black and overlay panel, KO* (1250 prints)

Dye-sublimation black and overlay print, BO* (1250 prints)

Resin black (standard and premium) (3000 prints)

Resin green, blue, red, white (1000 prints)

Resin silver (2000 prints )

Resin gold (1000 prints)

Rewrite technology – No ribbon is required

* Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay

F=Fluorescing Resin

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

Term Function

Print Speed

Card Size and Types Supported

Accepted Standard Card Sizes

6 seconds per card (K*)

8 seconds per card (KO*)

16 seconds per card (YMCKO*)

24 seconds per card (YMCKOK*)

Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer.

Print speeds do not include encoding time or the time needed for the PC to process the image.

Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

* Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin

CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW

CR-80 edge-to-edge (3.36"L x 2.11"W / 85.3mmL x 53.7mmW)

CR-79 (3.3”L x 2.04”W / 83.8mmL x 51.8mmW)

Accepted Card Thickness

Accepted Card Types

Input Hopper Card Capacity

Output Hopper Card Capacity

Reject Hopper Card Capacity

Card Cleaning

Printer Memory

.009” - .040” / 9 mil – 40 mil / .229mm – 1.016mm

PVC or polyester cards with polished PVC finish; monochrome resin required for 100% polyester cards; optical memory cards with PVC finish; rewrite

Single hopper: 100 cards (.030” / .762.mm) Dual hopper: 200 cards (.030” / .762 mm)

100 cards (.030” / .762.mm)

Card cleaning roller integrated into the ribbon cartridge.

A new cleaning roller is included with each ribbon cartridge.

32MB RAM

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DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1

Term Function

Operating Systems

Windows® XP / Vista™ (32 bit & 64 bit) / Server 2003 & 2008 / Windows® 7 (32 & 64 bit) / Windows® 8 (32 & 64 bit) / Linux®

Interface

Operating

USB 2.0 and Ethernet with internal print server

65 degrees to 80 degrees F / 18 degrees to 27 degrees C

Temperature

Humidity

Weight

20-80% non-condensing

Single-Sided: 8 lbs. / 3.63 Kg; Dual-Sided: 10 lbs. / 4.54 Kg

Agency Listings Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class

A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC

Supply Voltage

Supply Frequency

Warranty

100-240 VAC, 1.6 A

50 Hz / 60 Hz

Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™

Encoding Options Supported

125kHz (HID Prox) reader

13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder

Options

Contact Smart Card Encoder reads from and writes to all ISO7816 1/2/3/4 memory and microprocessor smart cards (T=0, T=1) as well as synchronous cards.

ISO Magnetic Stripe Encoding, dual high- and low-coercivity, Tracks 1,2 and 3

Single Wire Ethernet and USB 2.0 Interface for inline printing and encoding

Single wire Ethernet encoding is only available for iCLASS and Contact Smart Card encoding)

Dual-Sided Printing Module – Upgradable

Dual Input Card Hopper

Same-Side Input / Output Card Hopper – Upgradable

Smart Card Encoding (contact / contactless) – Upgradable

Magnetic Stripe Encoding – Upgradable

Printer Cleaning Kit

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Term Function

Software

Display

Print Method

FARGO Workbench Diagnosis Utility

Graphical Display

Dye Sublimation / Resin Thermal Transfer

1.4 Functional Specifications

This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

1.5 Printer Components: Print Ribbons

The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Because the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, Print Ribbons are available in resin-only, dye-sublimationonly and combination dye-sublimation/resin versions.

To make it easier to remember which print ribbons are which, a letter code has been developed to indicate the type of ribbon panels found on each ribbon. This letter code is as follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel (Premium unless otherwise stated)

= Clear Protective Overlay Panel

= Fluorescing Panel

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1.5.1 Ribbon Types and Print Counts

The following table includes the ribbon types and typical print counts.

YMCKO – Full Color/Resin Black/Overlay 500

YMCKO Half Panel – Full Color (1/2)/Resin Black/Overlay 850

YMCFKO - Full Color/UV Fluorescing/Resin Black/Overlay 500

YMCKK - Full Color/2 Resin Black 500

YMCKOK - Full Color/2 Resin Black/Overlay 500

YMCFKOK - Full Color/UV Fluorescing/2 Resin Black/Overlay 400

K – Standard Resin 3000

K – Premium Resin 3000

Ribbon Print Count

Colored Resin 2000

KO - Premium Black Resin/Overlay 1250

BO - Dye-Sub Black/Overlay 1250

None – Rewritable Supported

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and extended printhead life.

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1.6 Printer Components: Blank Cards

Type

Card Size

Card Surface

UltraCard™ Brand Cards

Description

The Card Printer accepts standard CR-79 and CR-80 sized cards.

Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the printer to achieve consistent color coverage.

Certain types of proximity cards have an uneven surface that inhibits consistent color transfer.

Certain types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer.

The UltraCard™ product line, available exclusively as part of HID's Global's FARGO brand secure card issuance solutions, has a long standing reputation among dealers and end-Users for consistent quality in construction.

• In addition to blank stock, the UltraCard line is available in a variety of configurations for magnetic stripe, custom holograms and other additional anti-counterfeiting feature.

• UltraCard Premium is the preferred card for Direct-to-Card (DTC®) applications that require a higher quality card. The UltraCard Premium’s composite material construction provides for maximum durability, flexibility and card life, with optimal resolution print quality for lamination and fluorescent panel Ribbon printing applications.

• UltraCard PVC cards are medium-durability cards for a glossy, photo quality finish. These cards are manufactured to ensure clean, scratch-free cards for high-quality prints

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2 Setup and Installation Procedures

This section describes the setup and installation for the DTC4500e Card Printer.

2.1 Choosing a Good Location

The following guidelines help to ensure optimal printing performance:

Place the unit in a location with adequate air circulation to prevent internal heat buildup.

Use the printer's dimensions as a guideline for the minimum clearances to the unit. Note: Allow for adequate clearance in front of the unit to accommodate the unit with its covers open.

Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.

2.1.1 About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimal.

Leave the unit unplugged in a warm, dry room for several hours before using to evaporate any moisture.

Caution: For safety purposes, Ethernet is not intended for a direct connection outside of the

building.

Attention: Pour des raisons de sécurité, Ethernet n'est pas conçu pour une connexion directe

à l'extérieur du bâtiment.

2.2 Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

• Power Supply

• US/EU Power Cable

• USB cable (2.0)

• Software Installation CD

• Card Printer User Guide

• Warranty Statement, Compliancy Document

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2.3 Installing the Print Ribbon Cartridge

FARGO Direct-to-Card Printers require highly specialized supplies to function properly.

The FARGO DTC4500e Card Printer uses a one piece, disposable ribbon cartridge system.

To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified supplies.

Your FARGO warranty is void, where not prohibited by law, if you use supplies other than FARGOcertified supplies.

Printer cleaning is recommended with each ribbon change to ensure quality printed cards.

Resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided because resin images do not require the protection of an overlay.

Step Procedure

1 Pull open noted drawer.

2 Insert the print ribbon cartridge into the printer.

3 Close the front cover.

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2.4 Installing Blank Cards into the Input Card Hopper

The FARGO DTC4500e Card Printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).

Step Procedure

1 Load the cards with the print side down and (if applicable) the magnetic strip up and towards

the front of the printer.

Information: Do not run the cards with a contaminated, dull or uneven surface

through the Printer.

Printing onto such cards may lead to poor print quality and can greatly reduce the life of the printhead.

Card types include PVC or PVC finish.

Cards eject into the output hopper or reject hopper.

Each input hopper holds 100 cards.

Certain types of smart card chips are raised slightly above the cards surface, which may result in poor color transfer. Design the card with white space surrounding the chip.

To print using single feed, remove all cards from the input card hopper, leave its door closed. Place a card in the single feed card slot (which can be used repeatedly).

2 Open the input card hopper door.

3 Press the card hopper load lever down until the card tray locks into place.

4 Load up to 100 cards into the hopper with the print side down.

If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer.

5 Close the input card hopper door to release the lever to the printing position.

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2.5 Card Size Selection

The printer uses standard size CR-70 and CR-80 cards.

Follow this procedure in the printer and in the printer driver to setup the card size.

Step Procedure

1 Open the front door and locate the slide bar.

2 If using the CR-79 card, push the slide bar to the LEFT.

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3 If using the CR-80 card, push the slide bar to the RIGHT.

4 From the Driver Printing Preferences, select the correct card size.

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2.6 Printer Power

To connect power to the printer, follow this procedure.

Note: Do not connect the printer’s USB cable until prompted during the printer driver installation. Step Procedure

1 Plug the AC adapter power cable into the back of the printer.

2 Plug the wall power cable into the AC power adapter.

3 Plug the wall power cable into a standard 100-240VAC power outlet.

4 Press the printer’s power button to power on the printer.

Note: The printer powers down during the “sleep time” but automatically powers up when a print job is sent.

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3 Print Driver Installation

This section describes the printer driver installation requirements and standard procedures. Requirements are listed below. The DTC4500e Print Driver supports the following:

• Windows Vista 32 bit with SP2

• Windows Vista 64 bit with SP2

• Windows XP 32 bit with SP3

• Windows Server 2003 (R1) 32 bit

• Windows Server 2008 (R1) 32 bit with SP2

• Windows Server 2008 (R1) 64 bit with SP2

• Windows Server 2008 R2

• Windows 7 32 bit and 64 bit

• Windows 8 32 bit and 64 bit

For more information on supported operating systems, please visit the HID Global support page.

3.1 Driver Installation Instructions

Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware Wizard screen prompts.

Step Procedure

1 Select Install the Printer Driver to start the driver installation.

2 Select the FARGO Workbench Utility Program to install the Diagnostic program.

3 All versions of Windows require Administrator rights. 4 From the Printer & Faxes, select Printing Preferences to setup the printer driver after it

has been installed.

5 Use the drop down arrows to select the correct options for each printing preference.

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4 Printing Preferences

This section provides an overview of the Printing Preferences tabs.

4.1 Card tab

The Card tab provides options that define the basic characteristics of a card - the size and orientation.

The Card tab also provides access to helpful utilities and information:

• Diagnostics

• Test Print

• ToolBox

• About

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4.1.1 Card Size

The Card Size area includes the following fields:

• Standard card size – Select CR-80 or CR-79.

• Measurement units – Select inches or mm (millimeters).

• Print Width – Displays width dimension of the card.

• Print Length – Displays length dimension of the card.

• Card Thickness (mil) – Select the card thickness in mils.

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4.1.2 Orientation

Select Portrait for vertical orientation or Landscape for horizontal orientation.

4.1.3 Copies

Select the number of copies to print using Test Print.

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