Hewlett-Packard Pro Slate 8 Service manual

HP Pro Slate 8 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

©2012 Google, Inc. All rights reserved. Android and Google are registered trademarks of Google Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: June 2015

First Edition: January 2015

Document Part Number: 783334-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 2

3 Illustrated parts catalog ................................................................................................................................ 3

Locating the serial number, product number, and model number ...................................................................... 3

Tablet major components ...................................................................................................................................... 4

Miscellaneous parts ............................................................................................................................................... 5

Sequential part number listing .............................................................................................................................. 7

4 HP Touchpoint Manager software ................................................................................................................... 9

5 Removal and replacement preliminary requirements ..................................................................................... 10

Tools required ...................................................................................................................................................... 10

Service considerations ......................................................................................................................................... 10

Plastic parts ....................................................................................................................................... 10

Cables and connectors ...................................................................................................................... 10

Grounding guidelines ........................................................................................................................................... 10

Electrostatic discharge damage ........................................................................................................ 10

Packaging and transporting guidelines .......................................................................... 12

Workstation guidelines ................................................................................ 12

6 Removal and replacement procedures ........................................................................................................... 14

Tablet component replacement procedures ....................................................................................................... 14

Back cover ............................................................................................................................................................ 14

Battery ................................................................................................................................................................. 15

Rear-facing webcamera ....................................................................................................................................... 16

Front-facing webcamera ..................................................................................................................................... 17

Top speaker .......................................................................................................................................................... 19

Antenna board ..................................................................................................................................................... 21

LCM bracket .......................................................................................................................................................... 22

Audio jack ............................................................................................................................................................. 24

Docking charger ................................................................................................................................................... 26

System board ....................................................................................................................................................... 27

Bottom speaker ................................................................................................................................................... 29

7 Specications .............................................................................................................................................. 32

8 Backing up and recovering your data using Android KitKat .............................................................................. 33

Updating apps, widgets, and the operating system ........................................................................................... 33

Back up and reset ................................................................................................................................................ 33

Factory data reset ................................................................................................................................................ 33

Resetting with the tablet turned on ................................................................................................. 33

Resetting with the tablet turned o ................................................................................................. 34

9 Backing up and recovering your data using Android Lollipop ........................................................................... 35

Automatically updating apps .............................................................................................................................. 35

Manually updating apps, widgets, and the operating system ............................................................................ 35

Back up and reset ................................................................................................................................................ 35

Factory data reset ................................................................................................................................................ 36

Resetting with your tablet turned on ............................................................................................... 36

Resetting with your tablet turned o ............................................................................................... 36

Starting your tablet using the Recovery menu ................................................................................................... 37

Updating your tablet using an over-the-air (OTA) update .................................................................................. 37

Updating your tablet using a le-based update ................................................................................................. 38

10 Power adapter requirements ...................................................................................................................... 39

Requirements for all countries ............................................................................................................................ 39

Requirements for specic countries and regions ................................................................................................ 39

11 Recycling .................................................................................................................................................. 41

Index ............................................................................................................................................................. 42

1 Product description

Category Description

Product Name HP Pro Slate 8 Tablet

Processor Qualcomm Snapdragon APQ8074 Quad core, 2.3 GHz for models without WWAN capability

Qualcomm Snapdragon APQ8074 Quad core, 2.3 GHz for models with WWAN capability

Panel 7.8 in display, 2048 x 1536 Full High Denition wide view capacitive; 4:3 Aspect Ratio with 10-

point capacitive touch, auto rotate (selectable), tempered glass, anti-smudge TouchScreen display assembly

Memory 2 GB RAM memory, integrated onto system board

Storage 16 GB eMMC, integrated onto system board

32 GB eMMC, integrated onto system board

Supports external Micro SD up to 32 GB

Audio and video Seven microphones

Two speakers

8.0 MP full-frame HD video, rear-facing webcamera with low-light capability

2.0 MP full-frame HD video,front-facing webcamera with low-light capability

Supports MP3, Ogg, FLAC, AAC, and AMR audio formats

Supports CTIA headset only

Sensor Accelerometer/G-sensor

Wireless networking Integrated wireless option: WLAN 802.11 b/g/n (n is select models only) with one antenna

Bluetooth®: 4.0+LE with Apt-X and security support required

WWAN (select models only)

Qualcomm Gobi LTE EU Card ME906E

External expansion Integrated micro SD Card Reader expandable to 32 GB

Ports

Power requirements 5.53 Ah, Li-ion battery, USB charging

Operating system Preinstalled: Google™ Android™ 4.4 KitKat operating system or Google Android 5.0 Lollipop

Serviceability End user replaceable parts:

●

Audio: headphone jack, 3.5 mm

●

Micro SD Card Reader

●

Micro USB 2.0

10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support

operating system

●

AC adapter

●

USB cable

2 External component identication

Item Component Item Component

(1) Audio-out (headphone) (6) Power button

(2) Front-facing webcamera (7) Volume control button

(3) Docking charger (8) Speaker

(4) SIM card slot (select models only) (9) USB 2.0 port

(5) SD card reader

2 Chapter 2 External component identication

3 Illustrated parts catalog

Locating the serial number, product number, and model number

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

The model number (1) and serial number of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

Locating the serial number, product number, and model number 3

Tablet major components

Item Component Spare part number

(1) Back cover 793487-001

(2) Battery, 3000 mAh, USB-charging (includes cable) 798958-001

(3) Rear-facing webcamera (includes cable) 793500-001

(3) Front-facing webcamera (includes cable) 793499-001

(4) Speaker Kit, top speaker (includes cable) 793496-001

(5) LCM bracket (spared with the Plastics Kit) 793491-001

(6) Rear-facing webcamera (includes cable) 793500-001

(7) Antenna board (includes cable and transceiver)

4 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For models with WWAN capability 793486-001

For models without WWAN capability 808433-001

(7) and (8)

(9) FPC cable (spared with Outer Ring/Metal Sheet) 806365-001

(10) GPS cable (spared with WWAN module, select models only) 791396-001

(11) SD card tray (spared with the Plastics Kit) 793491-001

(12) System board

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz

(13) Audio jack 793489-001

(14) Audio cable 793489-001

(15) Speaker Kit, bottom speaker (includes cable) 793495-001

Speaker rubber protector 796792-001

793497-001

Graphics Chipset, 2GB RAM memory, and 16 GB eMMC hard drive

793498-001

Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive

800051-001

Graphics Chipset, 2 GB RAM memory, and 16 GB eMMC hard drive for models with WWAN capability

800052-001

Graphics Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

(16) 7.8 in, LED, TouchScreen, display panel assembly 793492-001

Miscellaneous parts

Component Spare part number

10W, 2.0 type-b USB adapter with Micro USB cable 793486-001-001

10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support

For use only in Latin America 798685-001

For use only in Australia 798685-002

For use only in the United Kingdom 798685-003

For use only in India 798685-005

For use only in the People’s Republic of China 798685-006

For use only in North America 798685-008

For use only in Europe 798685-009

For use only in Brazil 795552-012

For use only in S. Korea 798685-014

Miscellaneous parts 5

Component Spare part number

18W POGO adapter

For use only in Latin America 795552-001

For use only in Australia 795552-002

For use only in the United Kingdom 795552-003

For use only in India 795552-005

For use only in the People’s Republic of China 795552-006

For use only in North America 795552-008

For use only in Europe 795552-009

For use only in Brazil 795552-012

For use only in S. Korea 795552-014

Docking charger 808818-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive

Not for use in the People's Republic of China 805902-001

For use only in the People's Republic of China 805906-001

For use in North America 809057-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive

Not for use in the People's Republic of China 805903-001

For use only in the People's Republic of China 805907-001

For use in North America 809058-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 16 GB eMMC hard drive for models with WWAN capability

Not for use in the People's Republic of China 805904-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

Not for use in the People's Republic of China 805905-001

Outer ring and metal sheet

For models with WWAN capability 806365-001

793497-001

793498-001

800051-001

800052-001

For models without WWAN capability 808085-001

Q-Pen 793490-001

Screw Kit 793494-001

Volume/power button 793488-001

WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001

6 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

743820-001 10W, 2.0 type-b USB adapter with Micro USB cable

791396-001 WWAN module, ME906E LT4112 LTE/HPSA+

793486-001 Antenna board (includes cable and transceiver) for models with WWAN capability

793487-001 Back cover

793488-001 Volume/power button

793489-001 Audio jack

793490-001 Q-Pen

793491-001 Plastics Kit

793492-001 7.8 in, LED, TouchScreen, display panel assembly

793493-001 Rubber Kit

793494-001 Screw Kit

793495-001 Speaker Kit, Top speaker (includes cable)

793496-001 Speaker Kit, Bottom speaker (includes cable)

793497-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive

793498-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive

793499-001 Front-facing webcamera (includes cable)

793500-001 Rear-facing webcamera (includes cable)

795552-001 18W POGO adapter for use only in Latin America

795552-002 18W POGO adapter for use only in Australia

795552-003 18W POGO adapter for use only in the United Kingdom

795552-005 18W POGO adapter for use only in India

795552-006 18W POGO adapter for use only in the People’s Republic of China

795552-008 18W POGO adapter for use only in North America

795552-009 18W POGO adapter for use only in Europe

795552-012 18W POGO adapter for use only in Brazil

795552-014 18W POGO adapter for use only in S. Korea

798685-001 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin

America

798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia

798685-003 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United

Kingdom

798685-005 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India

Sequential part number listing 7

Spare part number Description

798685-006 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People’s

Republic of China

798685-008 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North

America

798685-009 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe

798685-012 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil

798685-014 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in S. Korea

798958-001 Battery, 5.53 Ah, USB-charging (includes cable)

800051-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive for models with WWAN capability

800052-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

805902-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive for models without WWAN capability, only for use in the People's Republic of China

805903-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz GraphicsChipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models without WWAN capability, not for use in the People's Republic of China

805904-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive for models without WWAN capability, only for use in the People's Republic of China

805905-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models with WWAN capability, not for use in the People's Republic of China

805906-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive for models with WWAN capability, not for use in the People's Republic of China

805907-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models without WWAN capability, not for use in the People's Republic of China

806365-001 Outer ring and metal sheet for models with WWAN capability

808085-001 Outer ring and metal sheet for models without WWAN capability

808433-001 Antenna board (includes cable and transceiver) for models without WWAN capability

808818-001 Docking charger

809057-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive for models without WWAN capability, for use in North America

809058-001 HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models without WWAN capability, for use in North America

8 Chapter 3 Illustrated parts catalog

4 HP Touchpoint Manager software

HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. Select HP Android Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT administrator that the device might be stolen.

If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account, then an IT administrator is alerted that the device may have been stolen.

The IT administrator can then use the Lost Device Protection feature to locate, lock, sound an alarm, or erase data from the device (see http://www.hptouchpointmanager.com). If the device is recovered, then the device owner can launch HP Touchpoint Manager and sign in with their user-name and password to authenticate the device and release it from anti-theft mode.

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