HP Pro Slate 12 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
© 2012 Google Inc. All rights reserved. Android
and Google are registered trademarks of
Google Inc. Bluetooth is a trademark owned by
its proprietor and used by Hewlett-Packard
Company under license. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: June 2015
First Edition: January 2015
Document Part Number: 782895-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 2
3 Illustrated parts catalog ................................................................................................................................ 3
Locating the serial number and model number .................................................................................................... 3
Tablet major components ...................................................................................................................................... 4
Miscellaneous parts ............................................................................................................................................... 5
Sequential part number listing .............................................................................................................................. 6
4 HP Touchpoint Manager software ................................................................................................................... 9
5 Removal and replacement preliminary requirements ..................................................................................... 10
Tools required ...................................................................................................................................................... 10
Service considerations ......................................................................................................................................... 10
Plastic parts ....................................................................................................................................... 10
Cables and connectors ...................................................................................................................... 10
Grounding guidelines ........................................................................................................................................... 10
Electrostatic discharge damage ........................................................................................................ 10
Packaging and transporting guidelines .......................................................................... 12
Workstation guidelines ................................................................................ 12
6 Removal and replacement procedures ........................................................................................................... 14
Tablet component replacement procedures ....................................................................................................... 14
Back cover ............................................................................................................................................................ 14
Battery ................................................................................................................................................................. 15
Rear-facing webcamera ....................................................................................................................................... 16
Front-facing webcamera ..................................................................................................................................... 17
Volume and power button board ......................................................................................................................... 19
Speakers .............................................................................................................................................................. 20
Antenna board ..................................................................................................................................................... 23
Connector board .................................................................................................................................................. 25
System board ....................................................................................................................................................... 26
Docking charger ................................................................................................................................................... 27
Outer ring ............................................................................................................................................................. 29
v
7 Specications .............................................................................................................................................. 31
8 Backing up and recovering your data using Android KitKat .............................................................................. 32
Updating apps, widgets, and the operating system ........................................................................................... 32
Back up and reset ................................................................................................................................................ 32
Factory data reset ................................................................................................................................................ 32
Resetting with the tablet turned on ................................................................................................. 32
Resetting with the tablet turned o ................................................................................................. 33
9 Backing up and recovering your data using Android Lollipop ........................................................................... 34
Automatically updating apps .............................................................................................................................. 34
Manually updating apps, widgets, and the operating system ............................................................................ 34
Back up and reset ................................................................................................................................................ 34
Factory data reset ................................................................................................................................................ 35
Resetting with your tablet turned on ............................................................................................... 35
Resetting with your tablet turned o ............................................................................................... 35
Starting your tablet using the Recovery menu ................................................................................................... 36
Updating your tablet using an over-the-air (OTA) update .................................................................................. 36
Updating your tablet using a le-based update ................................................................................................. 37
10 Power adapter requirements ...................................................................................................................... 38
Requirements for all countries ............................................................................................................................ 38
Requirements for specic countries and regions ................................................................................................ 38
11 Recycling .................................................................................................................................................. 40
Index ............................................................................................................................................................. 41
vi
1 Product description
Category Description
Product Name HP Pro Slate 12 Tablet
Processor Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability
Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability
Panel 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display assembly
Memory 2GB RAM memory, integrated onto system board
Storage 32 GB eMMC, integrated onto system board
Supports external Micro SD up to 32 GB
Audio and video Seven microphones
Two speakers
8.0 MP full-frame high-denition rear-facing webcamera
2.0 MP full-frame high-denition front-facing webcamera
Supports MP3, Ogg, FLAC, AAC, and AMR audio formats
Supports 3.5 mm headset only
Sensor Accelerometer/G-sensor
Wireless networking Integrated wireless option: WLAN 802.11 ac/a/b/g/n with one antenna
Bluetooth®: 4.0+LE with Apt-X and security support required
External expansion Integrated micro SD Card Reader expandable to 32 GB
Ports
Power requirements 9.75 Ah, USB-charging (includes cable) battery
Operating system Preinstalled: Google™ Android™ 4.4 KitKat operating system or Google Android 5.0 Lollipop
Serviceability End user replaceable parts:
●
Audio: headphone/microphone combo jack, 3.5 mm
●
Micro SD Card Reader
●
Micro USB 2.0
10W, 2.0 type-b USB Type B Micro USB cable and localized cable plug support
operating system
●
AC adapter
●
USB cable
1
2 External component identication
Item Component Item Component
(1) Rear-facing webcamera (8) Audio-out (headphone)
(2) Power button (9) Micro SIM slot (select models only)
(3) Volume control button (10) Micro SD Card Reader slot
(4) Integrated microphone (11) Speaker
(5) Ambient light sensor (12) 18 Watt POGO connector
(6) Front-facing webcamera (13) Speaker
(7) Micro USB 2.0 port
2 Chapter 2 External component identication
3 Illustrated parts catalog
Locating the serial number and model number
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You
may need the information when you travel internationally or when you contact support.
Locating the serial number and model number 3
Tablet major components
Item Component Spare part number
(1) Back cover 795926-001
(2) Battery, 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable) 799168-001
(3) Front-facing webcamera (includes cable) 795936-001
(4) Top speaker kit (includes speaker and cables) 795933-001
(5) Rear-facing webcamera (includes cable) 795937-001
(6) Volume and power button board 795935-001
(7) Docking charger 808817-001
(8) Connector board 795928-001
4 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(9) DDisplay cable
(10) Bottom speaker kit (includes speaker and cables) 795927-001
(11) Main cable
(12) Antenna board cable
(13) System board
System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics
Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN
capability
System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics
Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
(14) Touch sensor cable
(15) Outer ring brackets
(16) Antenna board (includes WLAN antenna cable and transceiver) 808086-001
Antenna board (includes WWAN antenna cable and transceiver) 824513-001
For models with WWAN capability 795923-001
For models without WWAN capability 808434-001
(17) Outer ring
For models with WWAN capability 795934-001
For models without WWAN capability 807960-001
(18) 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly 795929-001
Miscellaneous parts
795930-001
800053-001
Component Spare part number
10W, 2.0 type-b USB adapter with Micro USB cable 743820-001
10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support
For use only in Latin America 798685-001
For use only in Australia 798685-002
For use only in the United Kingdom 798685-003
For use only in India 798685-005
For use only in the People’s Republic of China 798685-006
For use only in North America 798685-008
For use only in Europe 798685-009
For use only in Brazil 795552-012
For use only in S. Korea 798685-014
Miscellaneous parts 5
Component Spare part number
18W POGO adapter
For use only in Latin America 795552-001
For use only in Australia 795552-002
For use only in the United Kingdom 795552-003
For use only in India 795552-005
For use only in the People’s Republic of China 795552-006
For use only in North America 795552-008
For use only in Europe 795552-009
For use only in Brazil 795552-012
For use only in S. Korea 795552-014
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset,
2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability
Not for use in the People's Republic of China 805899-001
For use only in the People's Republic of China 805900-001
For use only in North America 809056-001
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset,
2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
Not for use in the People's Republic of China 805901-001
Plastics kit 795931-001
Q-Pen 793490-001
Screw kit 795932-001
WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001
Sequential part number listing
Spare part number Description
743820-001 10W, 2.0 type-b USB adapter with Micro USB cable
795930-001
800053-001
791396-001 WWAN module, ME906E LT4112 LTE/HPSA+
793490-001 Q-Pen
795552-001 18W POGO adapter for use only in Latin America
795552-002 18W POGO adapter for use only in Australia
795552-003 18W POGO adapter for use only in the United Kingdom
795552-005 18W POGO adapter for use only in India
795552-006 18W POGO adapter for use only in the People’s Republic of China
795552-008 18W POGO adapter for use only in North America
6 Chapter 3 Illustrated parts catalog
Spare part number Description
795552-009 18W POGO adapter for use only in Europe
795552-012 18W POGO adapter for use only in Brazil
795552-014 18W POGO adapter for use only in S. Korea
795923-001 Antenna for models with WWAN capability
795925-001 Audio jack
795926-001 Back cover
795927-001 Speaker kit, bottom speaker (includes speaker and cables)
795928-001 Connector board
795929-001 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly
795930-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive for models without WWAN capability
795931-001 Plastics kit
795932-001 Screw kit
795933-001 Speaker kit, top speaker (includes speaker and cables)
795934-001 Outer ring for models with WWAN capability
795935-001 Volume and power button board
795936-001 Front-facing webcamera (includes cable)
795937-001 Rear-facing webcamera (includes cable)
798685-001 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin
America
798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia
798685-003 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United
Kingdom
798685-005 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India
798685-006 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People’s
Republic of China
798685-008 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North
America
798685-009 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe
798685-012 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil
798685-014 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in S. Korea
799168-001 Battery, 2 Cell 37 WHr 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable)
800053-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
805899-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability, not for use in the People's Republic
of China
Sequential part number listing 7
Spare part number Description
805900-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in the People’s Republic
of China
805901-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability not for use in the People's Republic of
China
807960-001 Outer ring for models without WWAN capability
808086-001 Antenna (includes WLAN antenna cable and transceiver)
808087-001 USB sub board for models without WWAN capability
808434-001 Antenna for models without WWAN capability
808817-001 Docking charger
809056-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in North America
824253-001 Tape kit
824513-001 Antenna (includes WWAN antenna cable and transceiver)
824514-001 USB sub board for models with WWAN capability
8 Chapter 3 Illustrated parts catalog
4 HP Touchpoint Manager software
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. Select HP Android
Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT
administrator that the device might be stolen.
If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager
account, then an IT administrator is alerted that the device may have been stolen.
The IT administrator can then use the Lost Device Protection feature to locate, lock, sound an alarm, or erase
data from the device (see http://www.hptouchpointmanager.com). If the device is recovered, then the device
owner can launch HP Touchpoint Manager and sign in with their user-name and password to authenticate the
device and release it from anti-theft mode.
9
5 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screw driver
●
Torx 4 screw driver
●
Plastic pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
10 Chapter 5 Removal and replacement preliminary requirements
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 11
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
12 Chapter 5 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 13
6 Removal and replacement procedures
Tablet component replacement procedures
CAUTION: Tablet components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the tablet and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
This chapter provides removal and replacement procedures for authorized service provider only parts.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.
Back cover
Description Spare part number
Back cover 795926-001
Before disassembling the tablet, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
Remove the back cover:
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel assembly.
1. Place the tablet on a at surface, display panel side down, with the docking charger toward you.
2. Remove eight Torx 4 screws (1).
3. Use a plastic pry tool or a suction tool (2) to release the edge of the back cover from the display panel
assembly.
4. Remove the tape that secures the battery to the back cover.
14 Chapter 6 Removal and replacement procedures
5. Lift the cover (3), and then remove the back cover (4).
Reverse this procedure to install the back cover.
Battery
Description Spare part number
Battery, 2 Cell 37 WHr. 9.75 Ah, USB-charging (includes cable) 799168-001
Before removing the battery, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To
prevent loss of information, save your work or shut down the tablet through the operating system before
disconnecting and removing the battery.
through the operating system.
Remove the battery:
Battery 15
NOTE: Disconnect the battery cable carefully; pulling too hard can break the system board connector.
1. Disconnect the battery cable (1) from the system board.
2. Release the battery tabs and tape holding the battery.
NOTE: Be careful not to bend the battery as you lift it.
3. Remove the battery (2).
Reverse this procedure to install the battery.
Rear-facing webcamera
Description Spare part number
Rear-facing webcamera (includes cable) 795937-001
Before removing the rear-facing webcamera, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
16 Chapter 6 Removal and replacement procedures
Remove the rear-facing webcamera:
1. Disconnect the rear-facing webcamera cable (1) from the system board.
2. Remove the rear-facing webcamera (2) from the display panel assembly.
Reverse this procedure to install the rear-facing webcamera.
Front-facing webcamera
Description Spare part number
Front-facing webcamera (includes cable) 795936-001
Before removing the front-facing webcamera, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o,, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
Remove the front-facing webcamera:
Front-facing webcamera 17
1. Release the ZIF connector (1) to which the front-facing webcamera cable is attached.
2. Remove the front-facing webcamera (2) from the display panel assembly.
Reverse this procedure to install the front-facing webcamera.
18 Chapter 6 Removal and replacement procedures
Volume and power button board
Description Spare part number
Volume and power button board 795935-001
Before removing the volume and power button board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
▲
Remove the volume and power button board:
Reverse this procedure to install the volume and power button board.
Volume and power button board 19
Speakers
Description Spare part number
Top speaker kit (includes speaker and cables) 795933-001
Bottom speaker kit (includes speaker and cables) 795927-001
Before removing the speakers, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
Remove the top speaker:
through the operating system.
1. Disconnect the top speaker cable from the system board (1), and then carefully release the cable from
the routing channels (2).
2. Remove one Torx 4 screw from the rubber speaker protector (3).
20 Chapter 6 Removal and replacement procedures
3. Remove the speaker (4).
▲
Remove the bottom speaker:
Speakers 21
Reverse this procedure to install the speakers.
22 Chapter 6 Removal and replacement procedures
Antenna board
Description Spare part number
Antenna (includes WLAN antenna cable and transceiver) 808086-001
Antenna (includes WWAN antenna cable and transceiver) 824513-001
For models with WWAN capability 795923-001
For models without WWAN capability 808434-001
Before removing the antenna board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 20).
Remove the antenna board:
1. Disconnect the antenna board cable (1) from the system board, and then remove it (2).
Antenna board 23
2. Detach the antenna board (1) from the display panel assembly, and then remove it (2).
Reverse this procedure to install the antenna board.
24 Chapter 6 Removal and replacement procedures
Connector board
Description Spare part number
Connector board 795928-001
Before removing the connector board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 20).
10. Remove the antenna board (see Antenna board on page 23).
Remove the connector board:
▲
Remove three Torx 4 screws (1) from the display panel assembly, and then remove the connector board
(2).
Connector board 25
Reverse this procedure to install the connector board.
System board
Description Spare part number
System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz with GPS and 32 GB eMMC hard
drive for models without WWAN capability
System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz without GPS and 32 GB eMMC
hard drive for models with WWAN capability
795930-001
800053-001
Before removing the system board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
26 Chapter 6 Removal and replacement procedures
9. Remove the top and bottom speakers (see Speakers on page 20).
10. Remove the antenna board (see Antenna board on page 23).
11. Remove the connector board (see Connector board on page 25).
Remove the system board:
1. Release the system board ZIF connectors to which the following cables are connected, and then
disconnect the following cables from the system board:
(1) Button board
(2) Touch controller
(3) Display panel graphics
2. Remove the four Torx 4 screws (1) that secure the system board to the display panel assembly, and then
remove the system board (2).
Reverse this procedure to install the system board.
Docking charger
Description
DDocking charger 808817-001
Before removing the docking charger, follow these steps:
Spare part number
Docking charger 27
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 20).
10. Remove the antenna board (see Antenna board on page 23).
11. Remove the connector board (see Connector board on page 25).
12. Remove the system board (see System board on page 26).
Remove the docking charger:
▲
Release the docking charger (1) from the metal frame, and then remove it (2).
Reverse this procedure to install the docking charger.
28 Chapter 6 Removal and replacement procedures
Outer ring
Description Spare part number
Outer ring for models with WWAN capability 807960-001
Outer ring for models without WWAN capability 807960-001
1. Turn o the tablet. If you are unsure whether the tablet is o, turn the tablet on, and then shut it down
through the operating system.
2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 14).
5. Remove the battery (see Battery on page 15).
6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16).
7. Remove the front-facing webcamera (see Front-facing webcamera on page 17).
8. Remove the volume and power button board (see Volume and power button board on page 19).
9. Remove the top and bottom speakers (see Speakers on page 20).
10. Remove the antenna board (see Antenna board on page 23).
11. Remove the connector board (see Connector board on page 25).
12. Remove the system board (see System board on page 26).
13. Remove the docking charger (see Docking charger on page 27).
Remove the outer ring:
1. Remove four Torx 4 screws (1), and then remove both metal brackets from the outer ring (2).
Outer ring 29
2. Remove eight Torx 4 screws (1) from the outer ring, and then lift the outer ring (2) from the display
assembly.
Reverse this procedure to install the outer ring.
30 Chapter 6 Removal and replacement procedures
7 Specications
Metric U.S.
Dimensions (portrait orientation)
Height 11.07 cm 4.36 in
Width 19.27 cm 7.59 in
Depth 0.99 cm 0.37 in
Weight (lowest weight conguration) 0.36 kg 0.79 lb
Input power
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240
V, 50/60 Hz, 0.3-1.0 A.
NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable. The HP 5V 2A adapter included with your
tablet is recommended for charging the tablet.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
31
8 Backing up and recovering your data using
Android KitKat
Updating apps, widgets, and the operating system
HP recommends that you update your apps, widgets, and the operating system on a regular basis to the
latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is
always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest
technology available. For example, older apps and widgets might not work well with the most recent
operating system.
If you download the latest versions of HP and third-party apps and widgets, the operating system will
download system updates automatically and notify you when it is ready to install these updates. If you want
to update the operating system manually, go to http://www.hp.com/support.
Back up and reset
HP strongly encourages that you periodically back up your personal data on your tablet to another computer,
a dedicated storage device, or to the cloud using one of several commercially available solutions.
You can select preferences for backing up and restoring your data in case of loss.
1.
Touch .
2. Under PERSONAL, touch Back up & reset.
3. Under BACKUP & RESTORE, select one or more of the following:
●
Back up my data—Select the check box to enable backing up app data, wireless passwords, and
other settings to Internet servers, or clear the check box to disable this feature.
●
Backup account—Select an email account for backing up data.
●
Automatic restore—Select the check box to enable backed up settings and data to be restored
when an app is reinstalled, or clear the check box to disable this feature.
Factory data reset
Resetting with the tablet turned on
If the tablet starts normally, and if you are able to sign in to the owner account (the rst account added to the
device), follow the steps in this section.
To reset all settings and delete all data on the device:
1.
Touch .
2. Under PERSONAL, touch Back up & reset.
3. Under PERSONAL DATA, select Factory data reset.
32 Chapter 8 Backing up and recovering your data using Android KitKat
CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are
uninstalled. It may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before
resetting the tablet.
4. Touch Reset tablet.
5. If you set a lock screen password for your tablet, enter your password when prompted.
6. Touch Erase everything to begin the reset.
The tablet turns o. When the reset is complete, the tablet starts.
Resetting with the tablet turned o
If the tablet does not start normally, or if you do not remember the lock screen password, you can reset the
tablet without turning it on.
CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are
uninstalled, but it may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before resetting
the tablet.
NOTE: The touch screen is disabled when the device is in recovery mode. Use the volume up (+) and volume
down (-) buttons to navigate up or down in the recovery menu.
1. Charge the tablet for at least half an hour, and then disconnect the AC adapter from the tablet.
2. If a micro SD card is installed in the tablet, remove the memory card before resetting the tablet.
3. With the tablet turned o, press and hold the power button, and then press the volume up (+) button at
the same time.
4. Press and hold the power button and the volume up (+) button for several seconds.
5. When the Select Boot Mode appears, press the volume up (+) button to highlight Recovery, and then
press the power button to select Recovery.
6. Press and hold the power button, and then press the volume up (+) button once to enter Recovery mode.
7. Press the volume down (-) button to highlight wipe data/factory reset, and then press the power
button to begin the reset.
8. Press the volume down (-) button to select Yes –delete all user data”, and then press the power button.
A recovery system screen shows the reset process.
9. When the screen displays the message Data wipe complete, press the volume down (-) button to
highlight Reboot system now, and then press the power button to select.
The tablet will restart.
Factory data reset 33
9 Backing up and recovering your data using
Android Lollipop
Automatically updating apps
Some online marketplaces update your apps automatically. Some keep a record of your purchases as well as
your last synched settings. If you should need to perform a recovery on your tablet, this record will be
available to retrieve all of your settings, favorites, and apps.
NOTE: The auto-update feature is a setting in the online marketplace, not on your tablet. The online
marketplace available to you will vary based on your tablet and country.
Manually updating apps, widgets, and the operating system
HP recommends that you update your apps, widgets, and the operating system on a regular basis to the
latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is
always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest
technology available. For example, older apps and widgets might not work well with the most recent
operating system.
If you download the latest versions of HP and third-party apps and widgets, the operating system will
download updates automatically and notify you when it is ready to install these updates. For more
information:
1. Go to http://www.hp.com/support, and follow the on-screen instructions to select your country and your
product.
2. Follow the on-screen instructions to access your Android operating system software.
Back up and reset
HP strongly encourages that you periodically back up your personal data on your tablet to another computer,
a dedicated storage device, or to the cloud using one of several commercially available solutions.
You can select preferences for backing up and restoring your data in case of loss.
1.
Swipe down twice from the top edge, and then touch the Settings icon .
2. Under Personal, touch Back up & reset.
3. Under Backup & restore, select one or more of the following:
●
Back up my data—Slide the switch to the right to enable backing up app data, Wi-Fi passwords,
and other settings to Internet servers.
●
Backup account—Select an email account for backing up data.
●
Automatic restore—Slide the switch to the right to enable backed up settings and data to be
restored when an app is reinstalled.
34 Chapter 9 Backing up and recovering your data using Android Lollipop
Factory data reset
Resetting with your tablet turned on
If your tablet starts normally, and if you are able to sign in to the owner account (the rst account added to
the tablet), follow the steps in this section.
To reset all settings and delete all data on your tablet:
1.
Swipe down twice from the top edge, and then touch the Settings icon .
2. Under Personal, touch Back up & reset.
3. Under Personal data, touch Factory data reset.
CAUTION: All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled. It may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before
resetting your tablet.
4. Touch RESET TABLET.
5. If you set a lock screen password for your tablet, enter your password when prompted.
6. Touch ERASE EVERYTHING to begin the reset.
The tablet turns o. When the reset is complete, the tablet starts.
Resetting with your tablet turned o
If your tablet does not start normally, or if you do not remember the lock screen password, you can reset the
tablet without turning it on.
CAUTION: All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled, but it may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before resetting
the tablet.
NOTE: The touch screen is disabled when the tablet is in recovery mode. Use the volume up (+) and volume
down (-) buttons to navigate up or down in the Recovery menu.
1. Charge the tablet for at least half an hour, and then disconnect the AC adapter from the tablet.
2. If a microSD card is installed in the tablet, remove the card before resetting the tablet.
3. With the tablet turned o, press and hold the power button and the volume up (+) button at the same
time.
4. When the Recovery menu appears, use the volume up (+) and volume down (-) buttons to highlight wipe
data/factory reset.
5. Press the power button to select.
The screen displays Conrm wipe of all user data? THIS CAN NOT BE UNDONE.
6. Use the volume up (+) and volume down (-) buttons to highlight Yes -- delete all user data.
Factory data reset 35
7. Press the power button to begin the reset.
A recovery system screen shows the reset process.
8. When the screen displays the message Data wipe complete, use the volume up (+) and volume down (-)
buttons to highlight Reboot system now, and then press the power button to select.
The tablet will restart.
Starting your tablet using the Recovery menu
If your tablet is unable to boot into the operating system, you can perform a system recovery by directly
accessing the Recovery menu.
1. Turn o your tablet, and then plug in the AC adapter.
2. To boot into the Recovery menu, press and hold the volume up (+) button and the power button at the
same time until the HP logo is displayed.
3. When the Recovery menu appears, use the volume up (+) and volume down (-) buttons to highlight wipe
data/factory reset, and then press the power button to conrm the selection.
4. Use the volume up (+) and volume down (-) buttons to highlight Yes — delete all user data, and then
press the power button to conrm the selection.
5. Use the volume up (+) and volume down (-) buttons to highlight reboot system now, and then press the
power button to conrm the selection.
Updating your tablet using an over-the-air (OTA) update
1. Turn o your tablet, and then connect it to AC power.
2. Turn on your tablet, and then connect to the Internet.
3.
Swipe down twice from the top edge, and then touch the Settings icon .
4. Touch About tablet , touch System updates, and then touch CHECK FOR UPDATE.
5. Follow the on-screen instructions to nish the process. Your tablet may restart as updates are applied.
36 Chapter 9 Backing up and recovering your data using Android Lollipop
Updating your tablet using a le-based update
NOTE: Before performing the following procedure, connect your tablet to AC power.
1. Download the latest operating system restore image for your tablet.
a. Go to http://www.hp.com/support, and follow the on-screen instructions to select your country
and your product.
b. Follow the on-screen instructions to access and download your Android operating system
software.
2. Locate update.zip and copy it to a microSD card.
3. Turn o your tablet, and then insert the microSD card containing the update.zip le.
4. To power on your tablet, press and hold the volume up (+) button and the power button.
5. Select apply update from sdcard.
6. Follow the on-screen instructions to nish the process and restart your tablet.
Updating your tablet using a le-based update 37
10 Power adapter requirements
The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 2-conductor power adapter included with the tablet meets the requirements for use in the country or
region where the equipment is purchased.
Power adapters for use in other countries and regions must meet the requirements of the country or region
where the tablet is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the adapter cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power adapters must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the adapter will be used.
Requirements for specic countries and regions
Country/region Accredited agency
Argentina IRAM
Australia SAA
Austria OVE
Belgium CEBEC
Brazil ABNT
Canada CSA
Chile IMQ
Denmark DEMKO
Finland FIMKO
France UTE
Germany VDE
India ISI
Israel SII
Italy IMQ
Japan JIS
The Netherlands KEMA
New Zealand SANZ
38 Chapter 10 Power adapter requirements
Country/region Accredited agency
Norway NEMKO
The People's Republic of China CCC
Saudi Arabia SASO
Singapore PSB
South Africa SABS
South Korea KTL
Sweden SEMKO
Switzerland SEV
Taiwan BSMI
Thailand TISI
The United Kingdom ASTA
The United States UL
Requirements for specic countries and regions 39
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
40 Chapter 11 Recycling
Index
A
AC adapter, spare part numbers 6,
7
ambient light sensor, location 2
Antenna
spare part number 8
antenna
spare part number 7, 8
antenna board
removal 23
spare part number 5, 23
apps
updating 34
audio jack
spare part number 7
audio, product description 1
audio-out jack 2
B
back cover
removal 14
spare part number 4, 7, 14
backup and recovery
Android KitKat operating
system 32
Android Lollipop operating
system 34
battery
removal 15
spare part number 4, 7, 15
buttons
power 2
volume control 2
C
cables, service considerations 10
Card Reader slot, location 2
connector board
removal 25
spare part number 4, 7, 25
connectors, service considerations
10
D
display panel assembly, spare part
number 5, 7
display panel, product description 1
docking charger
removal 27
spare 27
spare part number 4, 8
download
app updates 34
operating system updates 34
widget updates 34
E
electrostatic discharge 10
equipment guidelines 13
external expansion, product
description 1
F
factory data reset 32, 34
front-facing webcamera
location 2
removal 17
spare part number 4, 7, 17
G
grounding guidelines 10
guidelines
equipment 13
grounding 10
packaging 12
transporting 12
workstation 12
H
headphone jack 2
HP Touchpoint Manager 9
J
jacks
audio-out 2
headphone 2
M
mass storage device, product
description 1
memory module, product
description 1
microphone, location 2
microphone, product description 1
model name 1
O
operating system, product
description 1
operating system, updating 34
outer ring
removal 29
spare part number 5, 7, 8, 29
P
packaging guidelines 12
plastic parts, service
considerations 10
plastics kit
spare part number 6, 7
ports
product description 1
USB 2.0 2
power adapter
set requirements 38
power adapter, spare part numbers
5, 6
power button 2
power button board
removal 19
spare part number 4, 7, 19
power requirements, product
description 1
processor, product description 1
product description
audio 1
display panel 1
external expansion 1
mass storage 1
memory module 1
microphone 1
operating system 1
Index 41
ports 1
power requirements 1
processors 1
product name 1
sensor 1
serviceability 1
storage 1
video 1
wireless networking 1
product name 1
pWWAN module
spare part number 6
Q
Q-Pen
spare part number 6
R
rear-facing webcamera
location 2
removal 16
spare part number 4, 7, 16
reset 32, 33
reset, tablet 35
S
screw kit
spare part number 6, 7
sensor, product description 1
service considerations
cables 10
connectors 10
plastic parts 10
serviceability, product description 1
SIM slot, location 2
speaker
location 2
removal 20
spare part number 4, 5, 7, 20
storage, product description 1
system board
removal 26
spare part number 5, 26
tools required 10
transporting guidelines 12
U
updating
apps 34
operating system 34
widgets 34
USB 2.0 port, location 2
USB sub board
spare part number 8
V
video, product description 1
volume button board
removal 19
spare part number 19
volume control buttons
location 2
W
webcamera
location 2
removal 16, 17
spare part numbers 4, 7, 16, 17
wireless networking, product
description 1
workstation guidelines 12
WWAN module
spare part number 6
T
tablet
major components 4
spare part number 6, 7, 8
specications 31
tape kit
spare part number 8
42 Index
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