Hewlett-Packard Pro Slate 12 Service manual
HP Pro Slate 12 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
© 2012 Google Inc. All rights reserved. Android
and Google are registered trademarks of
Google Inc. Bluetooth is a trademark owned by
its proprietor and used by Hewlett-Packard
Company under license. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: June 2015
First Edition: January 2015
Document Part Number: 782895-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 2
3 Illustrated parts catalog ................................................................................................................................ 3
Locating the serial number and model number .................................................................................................... 3
Tablet major components ...................................................................................................................................... 4
Miscellaneous parts ............................................................................................................................................... 5
Sequential part number listing .............................................................................................................................. 6
4 HP Touchpoint Manager software ................................................................................................................... 9
5 Removal and replacement preliminary requirements ..................................................................................... 10
Tools required ...................................................................................................................................................... 10
Service considerations ......................................................................................................................................... 10
Plastic parts ....................................................................................................................................... 10
Cables and connectors ...................................................................................................................... 10
Grounding guidelines ........................................................................................................................................... 10
Electrostatic discharge damage ........................................................................................................ 10
Packaging and transporting guidelines .......................................................................... 12
Workstation guidelines ................................................................................ 12
6 Removal and replacement procedures ........................................................................................................... 14
Tablet component replacement procedures ....................................................................................................... 14
Back cover ............................................................................................................................................................ 14
Battery ................................................................................................................................................................. 15
Rear-facing webcamera ....................................................................................................................................... 16
Front-facing webcamera ..................................................................................................................................... 17
Volume and power button board ......................................................................................................................... 19
Speakers .............................................................................................................................................................. 20
Antenna board ..................................................................................................................................................... 23
Connector board .................................................................................................................................................. 25
System board ....................................................................................................................................................... 26
Docking charger ................................................................................................................................................... 27
Outer ring ............................................................................................................................................................. 29
v
7 Specications .............................................................................................................................................. 31
8 Backing up and recovering your data using Android KitKat .............................................................................. 32
Updating apps, widgets, and the operating system ........................................................................................... 32
Back up and reset ................................................................................................................................................ 32
Factory data reset ................................................................................................................................................ 32
Resetting with the tablet turned on ................................................................................................. 32
Resetting with the tablet turned o ................................................................................................. 33
9 Backing up and recovering your data using Android Lollipop ........................................................................... 34
Automatically updating apps .............................................................................................................................. 34
Manually updating apps, widgets, and the operating system ............................................................................ 34
Back up and reset ................................................................................................................................................ 34
Factory data reset ................................................................................................................................................ 35
Resetting with your tablet turned on ............................................................................................... 35
Resetting with your tablet turned o ............................................................................................... 35
Starting your tablet using the Recovery menu ................................................................................................... 36
Updating your tablet using an over-the-air (OTA) update .................................................................................. 36
Updating your tablet using a le-based update ................................................................................................. 37
10 Power adapter requirements ...................................................................................................................... 38
Requirements for all countries ............................................................................................................................ 38
Requirements for specic countries and regions ................................................................................................ 38
11 Recycling .................................................................................................................................................. 40
Index ............................................................................................................................................................. 41
vi
1 Product description
Category Description
Product Name HP Pro Slate 12 Tablet
Processor Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability
Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability
Panel 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display assembly
Memory 2GB RAM memory, integrated onto system board
Storage 32 GB eMMC, integrated onto system board
Supports external Micro SD up to 32 GB
Audio and video Seven microphones
Two speakers
8.0 MP full-frame high-denition rear-facing webcamera
2.0 MP full-frame high-denition front-facing webcamera
Supports MP3, Ogg, FLAC, AAC, and AMR audio formats
Supports 3.5 mm headset only
Sensor Accelerometer/G-sensor
Wireless networking Integrated wireless option: WLAN 802.11 ac/a/b/g/n with one antenna
Bluetooth®: 4.0+LE with Apt-X and security support required
External expansion Integrated micro SD Card Reader expandable to 32 GB
Ports
Power requirements 9.75 Ah, USB-charging (includes cable) battery
Operating system Preinstalled: Google™ Android™ 4.4 KitKat operating system or Google Android 5.0 Lollipop
Serviceability End user replaceable parts:
●
Audio: headphone/microphone combo jack, 3.5 mm
●
Micro SD Card Reader
●
Micro USB 2.0
10W, 2.0 type-b USB Type B Micro USB cable and localized cable plug support
operating system
●
AC adapter
●
USB cable
1
2 External component identication
Item Component Item Component
(1) Rear-facing webcamera (8) Audio-out (headphone)
(2) Power button (9) Micro SIM slot (select models only)
(3) Volume control button (10) Micro SD Card Reader slot
(4) Integrated microphone (11) Speaker
(5) Ambient light sensor (12) 18 Watt POGO connector
(6) Front-facing webcamera (13) Speaker
(7) Micro USB 2.0 port
2 Chapter 2 External component identication
3 Illustrated parts catalog
Locating the serial number and model number
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You
may need the information when you travel internationally or when you contact support.
Locating the serial number and model number 3
Tablet major components
Item Component Spare part number
(1) Back cover 795926-001
(2) Battery, 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable) 799168-001
(3) Front-facing webcamera (includes cable) 795936-001
(4) Top speaker kit (includes speaker and cables) 795933-001
(5) Rear-facing webcamera (includes cable) 795937-001
(6) Volume and power button board 795935-001
(7) Docking charger 808817-001
(8) Connector board 795928-001
4 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(9) DDisplay cable
(10) Bottom speaker kit (includes speaker and cables) 795927-001
(11) Main cable
(12) Antenna board cable
(13) System board
System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics
Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN
capability
System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics
Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
(14) Touch sensor cable
(15) Outer ring brackets
(16) Antenna board (includes WLAN antenna cable and transceiver) 808086-001
Antenna board (includes WWAN antenna cable and transceiver) 824513-001
For models with WWAN capability 795923-001
For models without WWAN capability 808434-001
(17) Outer ring
For models with WWAN capability 795934-001
For models without WWAN capability 807960-001
(18) 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly 795929-001
Miscellaneous parts
795930-001
800053-001
Component Spare part number
10W, 2.0 type-b USB adapter with Micro USB cable 743820-001
10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support
For use only in Latin America 798685-001
For use only in Australia 798685-002
For use only in the United Kingdom 798685-003
For use only in India 798685-005
For use only in the People’s Republic of China 798685-006
For use only in North America 798685-008
For use only in Europe 798685-009
For use only in Brazil 795552-012
For use only in S. Korea 798685-014
Miscellaneous parts 5
Component Spare part number
18W POGO adapter
For use only in Latin America 795552-001
For use only in Australia 795552-002
For use only in the United Kingdom 795552-003
For use only in India 795552-005
For use only in the People’s Republic of China 795552-006
For use only in North America 795552-008
For use only in Europe 795552-009
For use only in Brazil 795552-012
For use only in S. Korea 795552-014
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset,
2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability
Not for use in the People's Republic of China 805899-001
For use only in the People's Republic of China 805900-001
For use only in North America 809056-001
HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset,
2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
Not for use in the People's Republic of China 805901-001
Plastics kit 795931-001
Q-Pen 793490-001
Screw kit 795932-001
WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001
Sequential part number listing
Spare part number Description
743820-001 10W, 2.0 type-b USB adapter with Micro USB cable
795930-001
800053-001
791396-001 WWAN module, ME906E LT4112 LTE/HPSA+
793490-001 Q-Pen
795552-001 18W POGO adapter for use only in Latin America
795552-002 18W POGO adapter for use only in Australia
795552-003 18W POGO adapter for use only in the United Kingdom
795552-005 18W POGO adapter for use only in India
795552-006 18W POGO adapter for use only in the People’s Republic of China
795552-008 18W POGO adapter for use only in North America
6 Chapter 3 Illustrated parts catalog
Spare part number Description
795552-009 18W POGO adapter for use only in Europe
795552-012 18W POGO adapter for use only in Brazil
795552-014 18W POGO adapter for use only in S. Korea
795923-001 Antenna for models with WWAN capability
795925-001 Audio jack
795926-001 Back cover
795927-001 Speaker kit, bottom speaker (includes speaker and cables)
795928-001 Connector board
795929-001 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly
795930-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive for models without WWAN capability
795931-001 Plastics kit
795932-001 Screw kit
795933-001 Speaker kit, top speaker (includes speaker and cables)
795934-001 Outer ring for models with WWAN capability
795935-001 Volume and power button board
795936-001 Front-facing webcamera (includes cable)
795937-001 Rear-facing webcamera (includes cable)
798685-001 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin
America
798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia
798685-003 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United
Kingdom
798685-005 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India
798685-006 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People’s
Republic of China
798685-008 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North
America
798685-009 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe
798685-012 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil
798685-014 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in S. Korea
799168-001 Battery, 2 Cell 37 WHr 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable)
800053-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive for models with WWAN capability
805899-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability, not for use in the People's Republic
of China
Sequential part number listing 7
Spare part number Description
805900-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in the People’s Republic
of China
805901-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability not for use in the People's Republic of
China
807960-001 Outer ring for models without WWAN capability
808086-001 Antenna (includes WLAN antenna cable and transceiver)
808087-001 USB sub board for models without WWAN capability
808434-001 Antenna for models without WWAN capability
808817-001 Docking charger
809056-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB
RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in North America
824253-001 Tape kit
824513-001 Antenna (includes WWAN antenna cable and transceiver)
824514-001 USB sub board for models with WWAN capability
8 Chapter 3 Illustrated parts catalog
4 HP Touchpoint Manager software
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. Select HP Android
Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT
administrator that the device might be stolen.
If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager
account, then an IT administrator is alerted that the device may have been stolen.
The IT administrator can then use the Lost Device Protection feature to locate, lock, sound an alarm, or erase
data from the device (see http://www.hptouchpointmanager.com). If the device is recovered, then the device
owner can launch HP Touchpoint Manager and sign in with their user-name and password to authenticate the
device and release it from anti-theft mode.
9
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