Hewlett-Packard Pro Slate 10 EE G1 Service manual
HP Pro Slate 10 EE G1
HP Pro Tablet 10 EE G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2015
Document Part Number: 797049-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
3 Illustrated parts catalog ................................................................................................................................ 6
Locating the serial number, product number, and model number ...................................................................... 6
Tablet major components ..................................................................................................................................... 7
Miscellaneous parts ............................................................................................................................................. 11
4 Removal and replacement preliminary requirements ..................................................................................... 13
Tools required ...................................................................................................................................................... 13
Service considerations ........................................................................................................................................ 13
Plastic parts ....................................................................................................................................... 13
Cables and connectors ...................................................................................................................... 13
Grounding guidelines ........................................................................................................................................... 14
Electrostatic discharge damage ....................................................................................................... 14
Packaging and transporting guidelines ......................................................................... 15
Workstation guidelines ................................................................................ 15
5 Removal and replacement procedures ........................................................................................................... 17
Tablet component replacement procedures ...................................................................................................... 17
HP Touchpoint Manager software (HP Pro Slate 10 EE G1 tablet models only) ................................................ 17
Unlocking the device and disabling Always On Remote Management (HP Pro Tablet 10 EE G1 tablet
models only) ........................................................................................................................................................ 17
Back cover ............................................................................................................................................................ 18
Battery ................................................................................................................................................................. 19
WWAN module ..................................................................................................................................................... 20
Rear-facing webcam ............................................................................................................................................ 22
Wireless antenna ................................................................................................................................................. 23
Sensor board ........................................................................................................................................................ 27
Display panel cable .............................................................................................................................................. 28
Power connector cable ........................................................................................................................................ 29
Front-facing webcam .......................................................................................................................................... 30
Transfer board ..................................................................................................................................................... 31
Speaker ................................................................................................................................................................ 33
System board ....................................................................................................................................................... 35
v
I/O cover ............................................................................................................................................................... 39
6 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 41
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41
7 Specifications ............................................................................................................................................. 42
8 Backup and recovery .................................................................................................................................... 43
Backing up your information ............................................................................................................................... 43
Performing a system recovery ............................................................................................................................ 44
Changing the boot device order ........................................................................................................ 44
Using Windows Refresh or Windows Reset ...................................................................................... 44
9 Statement of memory volatility ................................................................................................................... 45
Nonvolatile memory usage ................................................................................................................................. 47
Questions and answers ....................................................................................................................................... 49
Using HP Sure Start (select models only) ........................................................................................................... 50
10 Power cord set requirements ...................................................................................................................... 51
Requirements for all countries ........................................................................................................................... 51
Requirements for specific countries and regions ............................................................................................... 51
11 Recycling .................................................................................................................................................. 53
Index ............................................................................................................................................................. 54
vi
1 Product description
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Product Name HP Pro Slate 10 EE G1 √
HP Pro Tablet 10 EE G1 √
Processor Intel® Atom™ Z3735F 1.83-GHz
processor (quad core)
Intel Atom Z3735G 1.83-GHz
processor (quad core)
Panel 10.1-in, (1280×800), WXGA,
AntiGlare (AG), ultraslim, lightemitting (LED) backlit, 10-point
IPS capacitive TouchScreen
display panel
Graphics Intel HD Graphics with universal
memory architecture (UMA)
Stylus Support for passive stylus with
2.2-mm tip
Stylus garage located on back
cover
Memory Memory integrated onto
system board
Support for the following
memory configurations:
●
2.0-GB, (4-Gbit, 256-MB ×
16 DDR3L, qty 4)
●
1.0-GB, (4-Gbit, 256-MB ×
16 DDR3L, qty 2)
√ √
√ √
√ √
√ √
√ √
Mass storage Embedded MultiMedia Card
(eMMC) NAND flash v 5.0, in
32.0- and 16.0-GB
configurations
Embedded MultiMedia Card
(eMMC) NAND flash v 5.0, in
64.0- and 32.0-GB
configurations
Audio and video Mono speaker, 2-W, 2-CC
chamber
One digital microphone
DTS Audio
5.0-MP, high-definition (HD),
auto-focus, rear-facing
webcam
√
√
√ √
1
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Audio and video (continued) 2.0-MP, fixed-focus front-
facing webcam
Sensor Accelerometer
eCompass
Wireless networking Integrated WLAN + Bluetooth
combination:
802.11 a\b\g\n 2×2 (Foxconn
T77H462, Broadcom
BCM43241) with two antennas;
Bluetooth class 1 (10-meter
range), Bluetooth 4.0+LE,
included with WLAN module;
support for Miracast
802.11 a\b\g\n 2×2 (Foxconn
T77H462) with two antennas;
Bluetooth class 1 (10-meter
range), Bluetooth 4.0+LE,
included with WLAN module;
support for Miracast
GPS for Android WLAN
configurations only:
GPS module and one antenna
Global WWAN module with
GPS:
3G (HSPA+) M.2 module, data
only, modem: Intel XMM6260,
Huawei, MU736
2 WWAN antennas
√ √
√ √
√
√
√
√ √
NFC antenna NFC antenna √
External expansion Integrated micro SD Card
Reader (available only on
tablet models with
WWAN capability)
Ports
Power requirements Supports a 2-cell, 28.49-WHr,
●
Audio: 3.5-mm
headphone/microphone
combo jack (supports
North America-type
headset only)
●
Micro HDMI port
●
Micro USB 2.0 AB type
port
●
Power connector
Li-ion battery (non-removable),
USB charging battery
Supports a 18-W (12-V/1.5-A)
AC adapter with DC plug and
localized cable plug support
√ √
√ √
√ √
2 Chapter 1 Product description
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Operating system Preinstalled: Android 4.4.4 √
Preinstalled:
●
Windows 8.1 Professional
32-bit
●
Windows 8.1 Professional
32-bit for Tablets
●
Windows 8.1 Professional
32-bit for Education
●
Windows 8.1 Professional
32-bit for Higher
Education Emerging
Markets
●
Windows 8.1 32-bit with
Bing for Tablets Chinese
(only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit with
Bing for Tablets Emerging
Markets
●
Windows 8.1 32-bit with
Bing for Tablets
Multilingual
●
Windows 8.1 32-bit with
Bing and Office 365 for
Tablets (AFO) Emerging
Markets (OOC; only
available in the People’s
Republic of China)
●
Windows 8.1 32-bit with
Bing and Office 365 for
Tablets (AFO) Multilingual
(not available in Japan)
●
Windows 8.1 32-bit Small
Screen Touch with Office
Home and Student CPPP
(OOC; only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit SST
with Office 365 (AFO)
Emerging Markets (OOC;
only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit SST
with Office 365 (AFO) ML
(not available in Japan)
●
Windows 8.1 32-bit Small
Screen Chinese (OOC; only
available in the People’s
Republic of China)
√
3
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Operating system (continued) Preinstalled:
●
Windows 8.1 32-bit Small
Screen (OOC)
OSDVD: Not supported –
service only
DRDVD: Not supported –
service only
Restore USB: Not supported –
service only
Serviceability End user replaceable part: AC
adapter and Stylus pen
√
√ √
4 Chapter 1 Product description
2 External component identification
Item Component Item Component
(1) Power button (10) Micro SD Card Reader slot
(2) Microphone (11) Micro SIM slot
(3) Front-facing webcam (12) Micro HDMI jack
(4) WLAN antenna (13) Micro USB 2.0 port
(5) Rear-facing webcam (14) Power light
(6) WWAN antenna (15) Power button
(7) Volume up button (16) Speaker
(8) Volume down button (17) Stylus pen and location
(9) Audio-out (headphone)/Audio-in
(microphone) jack
5
3 Illustrated parts catalog
Locating the serial number, product number, and model number
The tablet serial number and product number of are located on the tablet back cover. This information may
be needed when travelling internationally or when contacting support.
6 Chapter 3 Illustrated parts catalog
Tablet major components
Item Component Spare part number
(1) Back cover (includes rear-facing webcam lens and shielding) 802824-001
(2) Battery, 2-cell, 28.49-WHr, LI (includes cable, stylus pen holder, and double-
sided adhesive)
(3) 2.0-MP front-facing webcam (includes cable and indicator LED) 802826-001
(4) Sensor board (does not include cable)
NOTE: The sensor board cable is included in the Cable Kit, spare part number
802835-001.
Antenna Kit (includes:)
(5a) WWAN auxiliary transceiver and cable
(5b) WWAN main transceiver and cable
802833-001
802828-001
Tablet major components 7
Item Component Spare part number
(6a) WLAN auxiliary transceiver and cable
(6b) WLAN main transceiver and cable
For use only on HP Pro Slate 10 EE G1 tablet models 803379-001
For use only on HP Pro Tablet 10 EE G1 tablet models 804221-001
(7) WWAN module:
Huawei MU736 HSPA+M.2 with GPS for use only on HP Pro Slate 10 EE G1 tablet models 801160-005
MU736 HS3110 Gen HSPA+m.2 with GPS for use only on HP Pro Tablet 10 EE G1
tablet models
(8) 5.0-MP, HD rear-facing webcam with auto-focus (includes cable and double-
sided adhesive)
(9) Speaker (includes speaker and cable) 802830-001
(10) Transfer board (includes cable) 802848-001
(11) Display panel cable – included in the Cable Kit, spare part number 802835-001.
(12) System board:
For use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system):
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and
WWAN capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and
GPS capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and
WWAN capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and
GPS capability
748599-005
802825-001
802838-001
802842-001
802837-001
802841-001
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and
WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and GPS capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and
WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and GPS capability
For use only on HP Pro Tablet 10 EE G1 tablet models:
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
8 Chapter 3 Illustrated parts catalog
802840-001
803396-001
802839-001
802843-001
803373-601
Item Component Spare part number
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
803373-501
803373-001
803372-601
803372-501
803372-001
803371-601
803371-501
803371-001
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8
Standard operating system
803370-601
803370-501
803370-001
803377-601
803377-501
803377-001
803376-601
803376-501
Tablet major components 9
Item Component Spare part number
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and a nonWindows 8 operating system
(13) Power connector cable 802829-001
(14) TouchScreen display panel assembly (includes TouchScreen board and cables and microphone)
803376-001
803375-601
803375-501
803375-001
803374-601
803374-501
803374-001
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models not equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models not equipped with WWAN capability
(15) I/O cover 802821-001
803619-001
802849-001
803618-001
802800-001
10 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
18-W (12.0-V/1.5-A) non-PFC AC adapter:
For use only in Argentina 741855-001
For use only in Australia 741855-002
For use only in Brazil 741855-012
For use only in European countries and regions 741855-009
For use only in India 741855-005
For use only in North America 741855-008
For use only in the People’s Republic of China 741855-006
For use only in South Korea 741855-014
For use only in the United Kingdom and Singapore 741855-003
Cable Kit, includes:
●
Display panel cables (2)
●
Microphone
●
Sensor board cable
GPS module (includes cable) 803378-001
HP Pro 10 EE G1 Keyboard Base:
For use in Asia Pacific countries and regions 803030-371
For use in Brazil 803030-201
For use in English-speaking Canada 803030-DB1
For use in French-speaking Canada 803030-121
For use in Denmark, Finland, and Norway 803030-DH1
For use in Europe 803030-021
For use in France 803030-051
For use in Germany 803030-041
For use in India 803030-D61
For use in Japan 803030-291
802835-001
For use in Latin America 803030-161
For use in the People’s Republic of China 803030-AA1
For use in Saudi Arabia 803030-171
For use in South Korea 803030-AD1
For use in Switzerland 803030-BG1
For use in Taiwan 803030-AB1
For use in the United Kingdom and Singapore 803030-031
Miscellaneous parts 11
Component Spare part number
For use in the United States 803030-001
NFC antenna 802832-001
NFC module (includes cable) 802831-001
Screw Kit:
For use only on HP Pro Slate 10 EE G1 tablet models 802847-001
For use only on HP Pro Tablet 10 EE G1 tablet models 805304-001
Stylus pen 802822-001
12 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Plastic case utility tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 13
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