Hewlett-Packard Pavilion M3 x360 Service manual
HP Pavilion x360 m3
(Intel model numbers used: m3–u000
through m3–u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
First Edition: April 2016
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.
Document Part Number: 843575–001
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on–screen
instructions.
Safety warning notice
WARNING! To reduce the possibility of heat–related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user–accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950–1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 7
Changing your notebook position (select products only) .................................................................. 8
Changing your notebook to an entertainment stand (select products only) .................................... 8
Changing your notebook to an interactive stand (select products only) ........................................... 9
Changing your notebook to a tablet (select products only) ............................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Speakers ............................................................................................................................................ 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Locating the serial number, model number, product number, and warranty information ............................... 15
Computer major components ............................................................................................................................. 17
Display assembly subcomponents ..................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ........................................................................................................................................ 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ....................................................................................................... 29
Packaging and transporting guidelines ......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures ................................................................................................................. 32
Keyboard/top cover .......................................................................................................................... 33
Battery ............................................................................................................................................... 41
Hard drive or solid-state hard drive .................................................................................................. 42
Hard drive or solid-state drive mounting bracket ............................................................................ 44
USB/Audio board ............................................................................................................................... 45
Power button board .......................................................................................................................... 47
USB port shield .................................................................................................................................. 48
System board .................................................................................................................................... 49
WLAN module .................................................................................................................................... 52
Fan/heat sink assembly .................................................................................................................... 54
Memory module ................................................................................................................................ 56
Speakers ............................................................................................................................................ 58
Power connector cable ...................................................................................................................... 59
Display panel ..................................................................................................................................... 60
TouchScreen board ........................................................................................................................... 62
Display panel cable ........................................................................................................................... 63
Webcam/microphone module .......................................................................................................... 65
WLAN antenna ................................................................................................................................... 66
Display panel hinges ......................................................................................................................... 68
6 Using Setup Utility (BIOS) ............................................................................................................................. 70
Starting Setup Utility (BIOS) ................................................................................................................................ 70
Updating Setup Utility (BIOS) .............................................................................................................................. 70
Determining the BIOS version ........................................................................................................... 70
Downloading a BIOS update .............................................................................................................. 71
7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 72
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 72
8 Backing up, restoring, and recovering ........................................................................................................... 74
Creating recovery media and backups ................................................................................................................ 74
Creating HP Recovery media (select products only) ........................................................................ 74
Using Windows tools ........................................................................................................................................... 75
Restore and recovery .......................................................................................................................................... 76
Recovering using HP Recovery Manager .......................................................................................... 76
What you need to know before you get started ............................................................ 76
Using the HP Recovery partition (select products only) ................................................ 77
Using HP Recovery media to recover ............................................................................. 77
vi
Changing the computer boot order ................................................................................ 78
Removing the HP Recovery partition (select products only) ......................................... 79
9 Specifications ............................................................................................................................................. 80
Input power .......................................................................................................................................................... 80
Operating environment ....................................................................................................................................... 80
10 Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ........................................................................................................................... 82
Requirements for specific countries and regions ............................................................................................... 82
11 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
vii
viii
1 Product description
Category Description
Product Name HP Pavilion x360 m3 Convertible PC (model numbers m3–u000 – m3–u099)
Processors Intel® Core™i5–6200U 2.3GHz (up to 2.8GHz) processor (1600–MHz front side bus (FSB), 3.0–MB L3 cache,
dual core, 15W)
Intel Core i3–6100U 2.3GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core, 15W)
Chipset Integrated soldered–on–circuit (SoC)
Graphics Internal graphics: Intel HD Graphics 520
Supports HD decode, DX12, and HDMI
Panel 13.3–in, (1920x1280), FHD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP
13.3–in, (1366x768), HD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP
Memory module Support DDR4–2133 Dual Channel
Supports up to 16–GB maximum on–board system memory
DDR4–2133 Dual Channel Support
●
16384 MB (8192 MB × 2 pieces)
●
12288 MB (8192 MB + 4096 MB)
●
8192 MB (4096 MB × 2 pieces)
●
8192 MB (8192 MB × 1)
●
6144 MB (2048 MB + 4096 MB)
●
4096 MB (4096 MB × 1)
Storage Supports M.2 SATA
Supports optional SATA 2.5–in HDDs (7mm)
Single SSD configuration:
●
M.2 SATA DRAM–less: 128 GB
Single HDD/SSHD configurations:
●
1 TB 5400–rpm, 7.2mm
●
500 GB 5400–rpm, 7mm SSHD with 8 GB NAND
●
500 GB 5400–rpm, 7.2mm
Optical drive Supports external USB DVD +/– RW DL SuperMulti
Audio and video Fixed integrated HP TrueVision high–definition (HD) webcam, 720p×30 frames per second
Two digital microphones with beam–forming, echo–cancellation, noise–suppression, and voice recognition
software
Two speakers
B&O Play audio
1
Category Description
Sensors Accelerometer
ECompass
Gyroscope
Sensor hub
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built–in WLAN antennas (M.2 / PCIe)
Supports the following WLAN modules:
●
Intel Dual Band Wireless–AC 3165 802.11 ac 1×1 + Bluetooth® 4.2 LE Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi–Fi + Bluetooth 4.0 Combo Adapter
●
Broadcom BCM4371 802.11 ac 2×2 WiFi + BT 4.1 Combo Adapter
Compatible with MiraCast–certified devices
Supports Intel WiDi
External media cards Supports SD/SDHC/SDXC digital media cards with push–push insertion/removal
Ports
Keyboard/pointing
devices
Power requirements Supports a 3–cell, 41–WHr, Li–Ion battery
Security Trusted platform module (TPM) 2.0 (firmware–based support)
Operating system Preinstalled: Windows 10 Professional
●
Headphone/microphone combo jack
●
HDMI v 1.4 supporting up to 1920×1080 @ 60Hz
●
USB 3.0 ports
●
USB 2.0 port
Full–sized, island–style, thin cover with backlit keyboard (backlight available on select models only)
Clickpad with image sensor
Multitouch gestures enabled
Supports Windows® 10 Modern Trackpad Gestures
Supports a 65–W HP Smart AC adapter (non–PFC, EM, 4.5–mm) and 45–W HP Smart AC adapter (non–PFC, RC,
4.5–mm) AC adapter
Kensington Security Lock port (cable not included)
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL): Windows 10 EM/SL and Windows 10 Home High End ML
For APJ SEAP Market (EM/SL #UUF/#AKL/#AR6): SAEP Windows 10 EM/SL and SAEP Windows 10 Home High
End ML
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description
2 External component identification
Locating hardware
To find out what hardware is installed on the slate:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the slate.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on the slate:
▲
Select the Start button, and then select All apps.
‒ or –
Right–click the Start button, and then select Programs and Features.
Locating hardware 3
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label–side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) HDMI port Connects an optional video or audio device, such as a high–
definition television, any compatible digital or audio
component, or a high–speed High–Definition Multimedia
Interface (HDMI) device.
(4) AC adapter and battery light
(5) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The battery is not charging.
4 Chapter 2 External component identification
Left side
Component Description
(1) Power button
(2) Power light
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right–click the Start button, and then select Power
Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power–
saving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power–saving state that uses the least amount of power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(5) Audio–out (headphone)/Audio–in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 5
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) Volume button Control speaker volume on the computer.
1. To increase speaker volume, press the back edge of the
button.
2. To decrease speaker volume, press the front edge of the
button.
(7) Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: On select products, the drive light will always remain
off.
6 Chapter 2 External component identification
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then select
Camera.
Display 7
Changing your notebook position (select products only)
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand, an interactive stand, or a tablet.
NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes.
Changing your notebook to an entertainment stand (select products only)
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
8 Chapter 2 External component identification
Changing your notebook to an interactive stand (select products only)
To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a
stand position (about 315 degrees). Position the notebook on its edges.
Changing your notebook to a tablet (select products only)
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush
with the computer bottom (360 degrees).
NOTE: When the computer is in tablet mode, you can use the on–screen keyboard.
Display 9
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
Lights
NOTE: Your computer may look slightly different from the illustration below.
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Top 11
Speakers
NOTE: Your computer may look slightly different from the illustration below.
Component Description
Speakers Produce sound.
12 Chapter 2 External component identification
Keys
NOTE: Your computer may look slightly different from the illustration below.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Displays system information when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the
keyboard backlight feature off or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad (select products
only)
When num lock is on, the keypad can be used like an external
numeric keypad.
Top 13
Bottom
Component Description
Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during routine operation.
14 Chapter 2 External component identification
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow
the on–screen instructions.
Locating the serial number, model number, product number, and warranty information
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: The labels described in this location are located on the bottom of the computer.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Locating the serial number, model number, product number, and warranty information 15
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display panel assembly:
Computer major components 17
Item Component Spare part number
NOTE: The display panel assembly spare part kit does not include the LCD cable, hinges,
hinge covers, or the display back cover. The LCD cable is available using spare part
number 856009–001. The hinges and hinge covers are available using spare part number
856316–001. The display back cover is available using spare part number 856003–001
(for Natural silver) or 856004–001 (for Modern Gold).
13.3–in, (1920x1280), FHD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled,
eDP
13.3–in, (1366x768), HD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled,
eDP
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number 856008–001.
Modern gold
For use in Belgium 856038–A41
For use in Bulgaria 856038–261
For use in Canada 856038–DB1
For use in the Czech Republic and Slovakia 856038–FL1
For use in Denmark, Finland, and Norway 856038–DH1
For use in France 856038–051
For use in Germany 856038–041
For use in Greece 856038–151
For use in Hungary 856038–211
856019–001
856018–001
For use in Israel 856038–BB1
For use in Italy 856038–061
For use in Latin America 856038–161
For use in the Netherlands 856038–B31
For use in Portugal 856038–131
For use in Romania 856038–271
For use in Russia 856038–251
For use in Saudi Arabia 856038–171
For use in Slovenia 856038–BA1
For use in Spain 856038–071
For use in Switzerland 856038–BG1
For use in Thailand 856038–281
For use in Turkey 856038–141
For use in the United Kingdom 856038–031
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in the United States 856038–001
Modern gold (Linear Wood Pattern)
For use in Belgium 856046–A41
For use in Bulgaria 856046–261
For use in Canada 856046–DB1
For use in the Czech Republic and Slovakia 856046–FL1
For use in Denmark, Finland, and Norway 856046–DH1
For use in France 856046–051
For use in Germany 856046–041
For use in Greece 856046–151
For use in Hungary 856046–211
For use in Israel 856046–BB1
For use in Italy 856046–061
For use in Latin America 856046–161
For use in the Netherlands 856046–B31
For use in Portugal 856046–131
For use in Romania 856046–271
For use in Russia 856046–251
For use in Saudi Arabia 856046–171
For use in Slovenia 856046–BA1
For use in Spain 856046–071
For use in Switzerland 856046–BG1
For use in Thailand 856046–281
For use in Turkey 856046–141
For use in the United Kingdom 856046–031
For use in the United States 856046–001
Natural silver
For use in Belgium 856037–A41
For use in Bulgaria 856037–261
For use in Canada 856037–DB1
For use in the Czech Republic and Slovakia 856037–FL1
For use in Denmark, Finland, and Norway 856037–DH1
For use in France 856037–051
For use in Germany 856037–041
Computer major components 19
Item Component Spare part number
For use in Greece 856037–151
For use in Hungary 856037–211
For use in Israel 856037–BB1
For use in Italy 856037–061
For use in Latin America 856037–161
For use in the Netherlands 856037–B31
For use in Portugal 856037–131
For use in Romania 856037–271
For use in Russia 856037–251
For use in Saudi Arabia 856037–171
For use in Slovenia 856037–BA1
For use in Spain 856037–071
For use in Switzerland 856037–BG1
For use in Thailand 856037–281
For use in Turkey 856037–141
For use in the United Kingdom 856037–031
For use in the United States 856037–001
(2) Keyboard/top cover with backlight (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number 856008–001.
Modern gold
For use in Belgium 856045–A41
For use in Bulgaria 856045–261
For use in Canada 856045–DB1
For use in the Czech Republic and Slovakia 856045–FL1
For use in Denmark, Finland, and Norway 856045–DH1
For use in France 856045–051
For use in Germany 856045–041
For use in Greece 856045–151
For use in Hungary 856045–211
For use in Israel 856045–BB1
For use in Italy 856045–061
For use in Latin America 856045–161
For use in the Netherlands 856045–B31
For use in Portugal 856045–131
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Romania 856045–271
For use in Russia 856045–251
For use in Saudi Arabia 856045–171
For use in Slovenia 856045–BA1
For use in Spain 856045–071
For use in Switzerland 856045–BG1
For use in Thailand 856045–281
For use in Turkey 856045–141
For use in the United Kingdom 856045–031
For use in the United States 856045–001
Modern gold (Linear Wood Pattern)
For use in Belgium 856047–A41
For use in Bulgaria 856047–261
For use in Canada 856047–DB1
For use in the Czech Republic and Slovakia 856047–FL1
For use in Denmark, Finland, and Norway 856047–DH1
For use in France 856047–051
For use in Germany 856047–041
For use in Greece 856047–151
For use in Hungary 856047–211
For use in Israel 856047–BB1
For use in Italy 856047–061
For use in Latin America 856047–161
For use in the Netherlands 856047–B31
For use in Portugal 856047–131
For use in Romania 856047–271
For use in Russia 856047–251
For use in Saudi Arabia 856047–171
For use in Slovenia 856047–BA1
For use in Spain 856047–071
For use in Switzerland 856047–BG1
For use in Thailand 856047–281
For use in Turkey 856047–141
For use in the United Kingdom 856047–031
Computer major components 21
Loading...