Hewlett-Packard Pavilion M3 x360 Service manual

HP Pavilion x360 m3
(Intel model numbers used: m3–u000
through m3–u099)

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.

First Edition: April 2016

Product notice

This guide describes features that are common
to most products. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.

Document Part Number: 843575–001

To access the latest user guides or manuals for
your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on–screen
instructions.

Safety warning notice

WARNING! To reduce the possibility of heat–related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user–accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950–1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display ................................................................................................................................................................... 7

Changing your notebook position (select products only) .................................................................. 8

Changing your notebook to an entertainment stand (select products only) .................................... 8

Changing your notebook to an interactive stand (select products only) ........................................... 9

Changing your notebook to a tablet (select products only) ............................................................... 9

Top ....................................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Speakers ............................................................................................................................................ 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

3 Illustrated parts catalog .............................................................................................................................. 15

Locating the serial number, model number, product number, and warranty information ............................... 15

Computer major components ............................................................................................................................. 17

Display assembly subcomponents ..................................................................................................................... 25

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ........................................................................................................................................ 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 28

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 29

Electrostatic discharge damage ....................................................................................................... 29

Packaging and transporting guidelines ......................................................................... 30

Workstation guidelines ................................................................................................... 30

Equipment guidelines ..................................................................................................... 31

v

5 Removal and replacement procedures for authorized service provider parts .................................................... 32

Component replacement procedures ................................................................................................................. 32

Keyboard/top cover .......................................................................................................................... 33

Battery ............................................................................................................................................... 41

Hard drive or solid-state hard drive .................................................................................................. 42

Hard drive or solid-state drive mounting bracket ............................................................................ 44

USB/Audio board ............................................................................................................................... 45

Power button board .......................................................................................................................... 47

USB port shield .................................................................................................................................. 48

System board .................................................................................................................................... 49

WLAN module .................................................................................................................................... 52

Fan/heat sink assembly .................................................................................................................... 54

Memory module ................................................................................................................................ 56

Speakers ............................................................................................................................................ 58

Power connector cable ...................................................................................................................... 59

Display panel ..................................................................................................................................... 60

TouchScreen board ........................................................................................................................... 62

Display panel cable ........................................................................................................................... 63

Webcam/microphone module .......................................................................................................... 65

WLAN antenna ................................................................................................................................... 66

Display panel hinges ......................................................................................................................... 68

6 Using Setup Utility (BIOS) ............................................................................................................................. 70

Starting Setup Utility (BIOS) ................................................................................................................................ 70

Updating Setup Utility (BIOS) .............................................................................................................................. 70

Determining the BIOS version ........................................................................................................... 70

Downloading a BIOS update .............................................................................................................. 71

7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 72

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 72

8 Backing up, restoring, and recovering ........................................................................................................... 74

Creating recovery media and backups ................................................................................................................ 74

Creating HP Recovery media (select products only) ........................................................................ 74

Using Windows tools ........................................................................................................................................... 75

Restore and recovery .......................................................................................................................................... 76

Recovering using HP Recovery Manager .......................................................................................... 76

What you need to know before you get started ............................................................ 76

Using the HP Recovery partition (select products only) ................................................ 77

Using HP Recovery media to recover ............................................................................. 77

vi

Changing the computer boot order ................................................................................ 78

Removing the HP Recovery partition (select products only) ......................................... 79

9 Specifications ............................................................................................................................................. 80

Input power .......................................................................................................................................................... 80

Operating environment ....................................................................................................................................... 80

10 Power cord set requirements ...................................................................................................................... 82

Requirements for all countries ........................................................................................................................... 82

Requirements for specific countries and regions ............................................................................................... 82

11 Recycling .................................................................................................................................................. 84

Index ............................................................................................................................................................. 85

vii

viii

1 Product description

Category Description

Product Name HP Pavilion x360 m3 Convertible PC (model numbers m3–u000 – m3–u099)

Processors Intel® Core™i5–6200U 2.3GHz (up to 2.8GHz) processor (1600–MHz front side bus (FSB), 3.0–MB L3 cache,

dual core, 15W)

Intel Core i3–6100U 2.3GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core, 15W)

Chipset Integrated soldered–on–circuit (SoC)

Graphics Internal graphics: Intel HD Graphics 520

Supports HD decode, DX12, and HDMI

Panel 13.3–in, (1920x1280), FHD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide aspect ratio,

AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP

13.3–in, (1366x768), HD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP

Memory module Support DDR4–2133 Dual Channel

Supports up to 16–GB maximum on–board system memory

DDR4–2133 Dual Channel Support

●

16384 MB (8192 MB × 2 pieces)

●

12288 MB (8192 MB + 4096 MB)

●

8192 MB (4096 MB × 2 pieces)

●

8192 MB (8192 MB × 1)

●

6144 MB (2048 MB + 4096 MB)

●

4096 MB (4096 MB × 1)

Storage Supports M.2 SATA

Supports optional SATA 2.5–in HDDs (7mm)

Single SSD configuration:

●

M.2 SATA DRAM–less: 128 GB

Single HDD/SSHD configurations:

●

1 TB 5400–rpm, 7.2mm

●

500 GB 5400–rpm, 7mm SSHD with 8 GB NAND

●

500 GB 5400–rpm, 7.2mm

Optical drive Supports external USB DVD +/– RW DL SuperMulti

Audio and video Fixed integrated HP TrueVision high–definition (HD) webcam, 720p×30 frames per second

Two digital microphones with beam–forming, echo–cancellation, noise–suppression, and voice recognition
software

Two speakers

B&O Play audio

1

Category Description

Sensors Accelerometer

ECompass

Gyroscope

Sensor hub

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two built–in WLAN antennas (M.2 / PCIe)

Supports the following WLAN modules:

●

Intel Dual Band Wireless–AC 3165 802.11 ac 1×1 + Bluetooth® 4.2 LE Combo Adapter

●

Realtek RTL8723BE 802.11b/g/n 1×1 Wi–Fi + Bluetooth 4.0 Combo Adapter

●

Broadcom BCM4371 802.11 ac 2×2 WiFi + BT 4.1 Combo Adapter

Compatible with MiraCast–certified devices

Supports Intel WiDi

External media cards Supports SD/SDHC/SDXC digital media cards with push–push insertion/removal

Ports

Keyboard/pointing
devices

Power requirements Supports a 3–cell, 41–WHr, Li–Ion battery

Security Trusted platform module (TPM) 2.0 (firmware–based support)

Operating system Preinstalled: Windows 10 Professional

●

Headphone/microphone combo jack

●

HDMI v 1.4 supporting up to 1920×1080 @ 60Hz

●

USB 3.0 ports

●

USB 2.0 port

Full–sized, island–style, thin cover with backlit keyboard (backlight available on select models only)

Clickpad with image sensor

Multitouch gestures enabled

Supports Windows® 10 Modern Trackpad Gestures

Supports a 65–W HP Smart AC adapter (non–PFC, EM, 4.5–mm) and 45–W HP Smart AC adapter (non–PFC, RC,

4.5–mm) AC adapter

Kensington Security Lock port (cable not included)

For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML

For Emerging Market (EM/SL): Windows 10 EM/SL and Windows 10 Home High End ML

For APJ SEAP Market (EM/SL #UUF/#AKL/#AR6): SAEP Windows 10 EM/SL and SAEP Windows 10 Home High

End ML

Serviceability End user replaceable parts: AC adapter

2 Chapter 1 Product description

2 External component identification

Locating hardware

To find out what hardware is installed on the slate:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the slate.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To find out what software is installed on the slate:

▲

Select the Start button, and then select All apps.

‒ or –

Right–click the Start button, and then select Programs and Features.

Locating hardware 3

Right side

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label–side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is firmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory
card reader.

(2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3) HDMI port Connects an optional video or audio device, such as a high–

definition television, any compatible digital or audio
component, or a high–speed High–Definition Multimedia
Interface (HDMI) device.

(4) AC adapter and battery light

(5) Power connector Connects an AC adapter.

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

4 Chapter 2 External component identification

Left side

Component Description

(1) Power button

(2) Power light

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power
options.

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right–click the Start button, and then select Power
Options.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power–
saving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power–saving state that uses the least amount of power.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(5) Audio–out (headphone)/Audio–in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

Left side 5

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(6) Volume button Control speaker volume on the computer.

1. To increase speaker volume, press the back edge of the

button.

2. To decrease speaker volume, press the front edge of the

button.

(7) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

NOTE: On select products, the drive light will always remain

off.

6 Chapter 2 External component identification

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some products allow you

*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep
the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select
Camera.

Display 7

Changing your notebook position (select products only)

Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand, an interactive stand, or a tablet.

NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes.

Changing your notebook to an entertainment stand (select products only)

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).

8 Chapter 2 External component identification

Changing your notebook to an interactive stand (select products only)

To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a
stand position (about 315 degrees). Position the notebook on its edges.

Changing your notebook to a tablet (select products only)

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush
with the computer bottom (360 degrees).

NOTE: When the computer is in tablet mode, you can use the on–screen keyboard.

Display 9

Top

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Lights

NOTE: Your computer may look slightly different from the illustration below.

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top 11

Speakers

NOTE: Your computer may look slightly different from the illustration below.

Component Description

Speakers Produce sound.

12 Chapter 2 External component identification

Keys

NOTE: Your computer may look slightly different from the illustration below.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Displays system information when pressed in combination with

the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the

keyboard backlight feature off or on.

(5) num lock key (select products only) Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad (select products

only)

When num lock is on, the keypad can be used like an external
numeric keypad.

Top 13

Bottom

Component Description

Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and off during routine operation.

14 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow
the on–screen instructions.

Locating the serial number, model number, product number, and warranty information

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: The labels described in this location are located on the bottom of the computer.

●

Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Locating the serial number, model number, product number, and warranty information 15

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

16 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display panel assembly:

Computer major components 17

Item Component Spare part number

NOTE: The display panel assembly spare part kit does not include the LCD cable, hinges,

hinge covers, or the display back cover. The LCD cable is available using spare part
number 856009–001. The hinges and hinge covers are available using spare part number
856316–001. The display back cover is available using spare part number 856003–001
(for Natural silver) or 856004–001 (for Modern Gold).

13.3–in, (1920x1280), FHD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled,
eDP

13.3–in, (1366x768), HD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled,
eDP

(2) Keyboard/top cover (includes keyboard cable and TouchPad):

NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available

using spare part number 856008–001.

Modern gold

For use in Belgium 856038–A41

For use in Bulgaria 856038–261

For use in Canada 856038–DB1

For use in the Czech Republic and Slovakia 856038–FL1

For use in Denmark, Finland, and Norway 856038–DH1

For use in France 856038–051

For use in Germany 856038–041

For use in Greece 856038–151

For use in Hungary 856038–211

856019–001

856018–001

For use in Israel 856038–BB1

For use in Italy 856038–061

For use in Latin America 856038–161

For use in the Netherlands 856038–B31

For use in Portugal 856038–131

For use in Romania 856038–271

For use in Russia 856038–251

For use in Saudi Arabia 856038–171

For use in Slovenia 856038–BA1

For use in Spain 856038–071

For use in Switzerland 856038–BG1

For use in Thailand 856038–281

For use in Turkey 856038–141

For use in the United Kingdom 856038–031

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in the United States 856038–001

Modern gold (Linear Wood Pattern)

For use in Belgium 856046–A41

For use in Bulgaria 856046–261

For use in Canada 856046–DB1

For use in the Czech Republic and Slovakia 856046–FL1

For use in Denmark, Finland, and Norway 856046–DH1

For use in France 856046–051

For use in Germany 856046–041

For use in Greece 856046–151

For use in Hungary 856046–211

For use in Israel 856046–BB1

For use in Italy 856046–061

For use in Latin America 856046–161

For use in the Netherlands 856046–B31

For use in Portugal 856046–131

For use in Romania 856046–271

For use in Russia 856046–251

For use in Saudi Arabia 856046–171

For use in Slovenia 856046–BA1

For use in Spain 856046–071

For use in Switzerland 856046–BG1

For use in Thailand 856046–281

For use in Turkey 856046–141

For use in the United Kingdom 856046–031

For use in the United States 856046–001

Natural silver

For use in Belgium 856037–A41

For use in Bulgaria 856037–261

For use in Canada 856037–DB1

For use in the Czech Republic and Slovakia 856037–FL1

For use in Denmark, Finland, and Norway 856037–DH1

For use in France 856037–051

For use in Germany 856037–041

Computer major components 19

Item Component Spare part number

For use in Greece 856037–151

For use in Hungary 856037–211

For use in Israel 856037–BB1

For use in Italy 856037–061

For use in Latin America 856037–161

For use in the Netherlands 856037–B31

For use in Portugal 856037–131

For use in Romania 856037–271

For use in Russia 856037–251

For use in Saudi Arabia 856037–171

For use in Slovenia 856037–BA1

For use in Spain 856037–071

For use in Switzerland 856037–BG1

For use in Thailand 856037–281

For use in Turkey 856037–141

For use in the United Kingdom 856037–031

For use in the United States 856037–001

(2) Keyboard/top cover with backlight (includes keyboard cable and TouchPad):

NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available

using spare part number 856008–001.

Modern gold

For use in Belgium 856045–A41

For use in Bulgaria 856045–261

For use in Canada 856045–DB1

For use in the Czech Republic and Slovakia 856045–FL1

For use in Denmark, Finland, and Norway 856045–DH1

For use in France 856045–051

For use in Germany 856045–041

For use in Greece 856045–151

For use in Hungary 856045–211

For use in Israel 856045–BB1

For use in Italy 856045–061

For use in Latin America 856045–161

For use in the Netherlands 856045–B31

For use in Portugal 856045–131

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Romania 856045–271

For use in Russia 856045–251

For use in Saudi Arabia 856045–171

For use in Slovenia 856045–BA1

For use in Spain 856045–071

For use in Switzerland 856045–BG1

For use in Thailand 856045–281

For use in Turkey 856045–141

For use in the United Kingdom 856045–031

For use in the United States 856045–001

Modern gold (Linear Wood Pattern)

For use in Belgium 856047–A41

For use in Bulgaria 856047–261

For use in Canada 856047–DB1

For use in the Czech Republic and Slovakia 856047–FL1

For use in Denmark, Finland, and Norway 856047–DH1

For use in France 856047–051

For use in Germany 856047–041

For use in Greece 856047–151

For use in Hungary 856047–211

For use in Israel 856047–BB1

For use in Italy 856047–061

For use in Latin America 856047–161

For use in the Netherlands 856047–B31

For use in Portugal 856047–131

For use in Romania 856047–271

For use in Russia 856047–251

For use in Saudi Arabia 856047–171

For use in Slovenia 856047–BA1

For use in Spain 856047–071

For use in Switzerland 856047–BG1

For use in Thailand 856047–281

For use in Turkey 856047–141

For use in the United Kingdom 856047–031

Computer major components 21

Item Component Spare part number

For use in the United States 856047–001

Natural silver

For use in Belgium 856039–A41

For use in Bulgaria 856039–261

For use in Canada 856039–DB1

For use in the Czech Republic and Slovakia 856039–FL1

For use in Denmark, Finland, and Norway 856039–DH1

For use in France 856039–051

For use in Germany 856039–041

For use in Greece 856039–151

For use in Hungary 856039–211

For use in Israel 856039–BB1

For use in Italy 856039–061

For use in Latin America 856039–161

For use in the Netherlands 856039–B31

For use in Portugal 856039–131

For use in Romania 856039–271

For use in Russia 856039–251

For use in Saudi Arabia 856039–171

For use in Slovenia 856039–BA1

For use in Spain 856039–071

For use in Switzerland 856039–BG1

For use in Thailand 856039–281

For use in Turkey 856039–141

For use in the United Kingdom 856039–031

For use in the United States 856039–001

(3) Battery (3–cell, 41WHr, 3.615–AHr, Li–ion) 844203–850

(4) Mass storage:

NOTE: The mounting brackets and the hard drive or solid-state drive cable are not included in the drive spare part kit.

The hard drive or solid-state drive cable is available using spare part number 856011–001. The hard drive mounting
bracket is available using spare part number 856011–001. The solid-state drive mounting bracket is available using spare
part number 856013–001.

Solid–state drive (M.2 SATA DRAM–less: 128 GB) 827560–001

Hard drive/Solid-state hard drive:

1 TB 5400–rpm, 7.2mm 762990–005

500 GB 5400–rpm, 7mm SSHD with 8 GB NAND 732000–005

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

500 GB 5400–rpm, 7.2mm 778186–005

(5) System board (includes graphic subsystem with UMA memory):

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz

front side bus (FSB), 3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating
system for use with the solid–state drive configuration

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz

front side bus (FSB), 3.0–MB L3 cache, dual core, 15W) and a non–Windows operating
system for use with the solid–state drive configuration

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz

front side bus (FSB), 3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating
system

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz

front side bus (FSB), 3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating
system

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3

cache, dual core, 15W) and the Windows 10 operating system, for use with the solid–state
drive configuration

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3

cache, dual core, 15W) and a non–Windows operating system, for use with the solid–state
drive configuration

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3

cache, dual core, 15W) and the Windows 10 operating system

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3

cache, dual core, 15W) and the Windows 10 operating system

(6) WLAN module:

855963–601

855963–001

855964–601

855964–601

855965–601

855965–001

855962–601

855962–001

Intel Dual Band Wireless–AC 3165 802.11 ac 1×1 + Bluetooth® 4.2 LE Combo Adapter 806723–005

Realtek RTL8723BE 802.11b/g/n 1×1 Wi–Fi + Bluetooth 4.0 Combo Adapter 855106–855

Broadcom BCM4371 802.11 ac 2×2 WiFi + BT 4.1 Combo Adapter 856844–855

(7) Fan/heat sink assembly (includes thermal material) 855966–001

(8) Memory module:

8.0–GB 2133MHz DDR4 820570–005

4.0–GB 2133MHz DDR4 820569–005

2.0–GB 2133MHz DDR4 851379–005

(9) Power button board (includes power button board cable) 856017–001

(10) RTC battery (includes cable and double–sided adhesive)

NOTE: The RTC battery is not available as a spare part.

(11) Shielding (includes 2 pieces, one for memory and one for right–side USB ports) 856014–001

(12) USB/Audio board (does not include cable):

NOTE: The USB/Audio board cable is not included in the USB/Audio board spare part kit.

The USB/Audio board cable is available using spare part number 856007–001.

(13) Speaker Kit (includes left and right speakers and cables) 856024–001

856016–001

Computer major components 23

Item Component Spare part number

(14) Shielding (includes 2 pieces, one for memory and one for right–side USB ports) 856014–001

(15) Power connector cable

NOTE: The power connector cable is not available as a separate spare part.

(16) Base enclosure:

Modern gold 856006–001

Natural silver 856005–001

24 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display panel (includes TouchScreen board):

13.3–in, (1920x1080), FHD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP)

13.3–in, (1366x768), HD, UWVA/IPS, white light–emitting diode (WLED), 16:9 ultra wide
aspect ratio, AntiGlare, ultra–slim–bent (2.85mm), TouchScreen, Multi–Touch enabled, eDP)

(2) Touchscreen board

NOTE: The TouchScreen board is not available as a separate spare part, but is included

with the display panel.

(3) Display panel cable (includes adhesive) 856009–001

(4) Webcam/microphone module (includes 2 microphone rubber isolators and double–sided

adhesive but does not include cable)

NOTE: The webcam/microphone module does not include the webcam cable. The webcam

cable is available using spare part number 856010–001.

(5) WLAN antenna (includes cable and foils) 856025–001

(6) Webcam/microphone cable 856010–001

856019–001

856018–001

833962–005

Display assembly subcomponents 25

Item Component Spare part number

(7) Display panel hinges (includes hinge covers) 856316–001

(8) Display back cover

Modern gold 856004–001

Natural silver 856003–001

G–sensor (not illustrated) 856015–001

Miscellaneous parts

Component Spare part number

65–W HP Smart AC adapter (non–PFC, EM, 4.5–mm) 714635–850

45–W HP Smart AC adapter (non–PFC, EM, RC, SLIM, 4.5–mm) 741553–850

HP RJ45–to–USB adapter dongle 539614–001

HP HDMI to VGA adapter 701943–001

HP USB external DVD–RW drive 747080–001

Power cord:

For use in Argentina 401300–007

For use in Australia 213356–008

For use in China 286497–008

For use in Denmark 213353–008

For use in Europe 213350–009

For use in India 404827–003

For use in Israel 398063–003

For use in Italy 213352–008

For use in North America 213349–009

For use in South Korea 267836–008

For use in Switzerland 213354–008

For use in Taiwan 393313–003

For use in Thailand 285096–006

For use in the United Kingdom and Singapore 213351–008

Rubber Kit (exterior kit, includes rubber foot strip and 2 screw covers):

Modern gold 856021–001

Natural silver 856020–001

Rubber Kit (interior, includes supports for SSD) 856022–001

Screw Kit 856023–001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat–bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 27

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray
is closed.

Handle drives on surfaces covered with at least one inch of shock–proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static–proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

28 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static–sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic–safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic–safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam–lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 29

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static–safe tubes, bags, or boxes.

●

Protect ESD–sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD–sensitive parts in their containers until the parts arrive at static–free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD–sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static–shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe
materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.

●

Handle ESD–sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static–free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

30 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana–plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static–dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material–handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon–loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 31

5 Removal and replacement procedures for

authorized service provider parts

CAUTION: Components described in this chapter should be accessed only by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user–replaceable parts. Only HP authorized service providers

should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating the serial number, model number,

product number, and warranty information on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on–screen instructions.

There are as many as 67 screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.

32 Chapter 5 Removal and replacement procedures for authorized service provider parts

Keyboard/top cover

NOTE: The computer feet are adhesive-backed rubber pads. The screw covers and the computer feet are

available in the Rubber Kit. For the modern gold finish, the spare part number is 856021–001. For the natural
silver finish, the spare part number is 856020–001.

NOTE: The keyboard/top cover spare part kit includes the keyboard cable and TouchPad, but not the

TouchPad cable. The TouchPad cable is available using spare part number 856008–001.

Description Spare part number

Base enclosure:

Base enclosure in modern gold finish 856006–001

Base enclosure in natural silver finish 856005–001

Keyboard/top cover (includes keyboard cable and TouchPad):

Modern gold

For use in Belgium 856038–A41

For use in Bulgaria 856038–261

For use in Canada 856038–DB1

For use in the Czech Republic and Slovakia 856038–FL1

For use in Denmark, Finland, and Norway 856038–DH1

For use in France 856038–051

For use in Germany 856038–041

For use in Greece 856038–151

For use in Hungary 856038–211

For use in Israel 856038–BB1

For use in Italy 856038–061

For use in Latin America 856038–161

For use in the Netherlands 856038–B31

For use in Portugal 856038–131

For use in Romania 856038–271

For use in Russia 856038–251

For use in Saudi Arabia 856038–171

For use in Slovenia 856038–BA1

For use in Spain 856038–071

For use in Switzerland 856038–BG1

For use in Thailand 856038–281

For use in Turkey 856038–141

For use in the United Kingdom 856038–031

For use in the United States 856038–001

Component replacement procedures 33

Description Spare part number

Modern gold (Linear Wood Pattern)

For use in Belgium 856046–A41

For use in Bulgaria 856046–261

For use in Canada 856046–DB1

For use in the Czech Republic and Slovakia 856046–FL1

For use in Denmark, Finland, and Norway 856046–DH1

For use in France 856046–051

For use in Germany 856046–041

For use in Greece 856046–151

For use in Hungary 856046–211

For use in Israel 856046–BB1

For use in Italy 856046–061

For use in Latin America 856046–161

For use in the Netherlands 856046–B31

For use in Portugal 856046–131

For use in Romania 856046–271

For use in Russia 856046–251

For use in Saudi Arabia 856046–171

For use in Slovenia 856046–BA1

For use in Spain 856046–071

For use in Switzerland 856046–BG1

For use in Thailand 856046–281

For use in Turkey 856046–141

For use in the United Kingdom 856046–031

For use in the United States 856046–001

Natural silver

For use in Belgium 856037–A41

For use in Bulgaria 856037–261

For use in Canada 856037–DB1

For use in the Czech Republic and Slovakia 856037–FL1

For use in Denmark, Finland, and Norway 856037–DH1

For use in France 856037–051

For use in Germany 856037–041

For use in Greece 856037–151

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

Description Spare part number

For use in Hungary 856037–211

For use in Israel 856037–BB1

For use in Italy 856037–061

For use in Latin America 856037–161

For use in the Netherlands 856037–B31

For use in Portugal 856037–131

For use in Romania 856037–271

For use in Russia 856037–251

For use in Saudi Arabia 856037–171

For use in Slovenia 856037–BA1

For use in Spain 856037–071

For use in Switzerland 856037–BG1

For use in Thailand 856037–281

For use in Turkey 856037–141

For use in the United Kingdom 856037–031

For use in the United States 856037–001

Keyboard/top cover with backlight (includes keyboard cable and TouchPad):

NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part

number 856008–001.

Modern gold

For use in Belgium 856045–A41

For use in Bulgaria 856045–261

For use in Canada 856045–DB1

For use in the Czech Republic and Slovakia 856045–FL1

For use in Denmark, Finland, and Norway 856045–DH1

For use in France 856045–051

For use in Germany 856045–041

For use in Greece 856045–151

For use in Hungary 856045–211

For use in Israel 856045–BB1

For use in Italy 856045–061

For use in Latin America 856045–161

For use in the Netherlands 856045–B31

For use in Portugal 856045–131

For use in Romania 856045–271

Component replacement procedures 35

Description Spare part number

For use in Russia 856045–251

For use in Saudi Arabia 856045–171

For use in Slovenia 856045–BA1

For use in Spain 856045–071

For use in Switzerland 856045–BG1

For use in Thailand 856045–281

For use in Turkey 856045–141

For use in the United Kingdom 856045–031

For use in the United States 856045–001

Modern gold (Linear Wood Pattern)

For use in Belgium 856047–A41

For use in Bulgaria 856047–261

For use in Canada 856047–DB1

For use in the Czech Republic and Slovakia 856047–FL1

For use in Denmark, Finland, and Norway 856047–DH1

For use in France 856047–051

For use in Germany 856047–041

For use in Greece 856047–151

For use in Hungary 856047–211

For use in Israel 856047–BB1

For use in Italy 856047–061

For use in Latin America 856047–161

For use in the Netherlands 856047–B31

For use in Portugal 856047–131

For use in Romania 856047–271

For use in Russia 856047–251

For use in Saudi Arabia 856047–171

For use in Slovenia 856047–BA1

For use in Spain 856047–071

For use in Switzerland 856047–BG1

For use in Thailand 856047–281

For use in Turkey 856047–141

For use in the United Kingdom 856047–031

For use in the United States 856047–001

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

Description Spare part number

Natural silver

For use in Belgium 856039–A41

For use in Bulgaria 856039–261

For use in Canada 856039–DB1

For use in the Czech Republic and Slovakia 856039–FL1

For use in Denmark, Finland, and Norway 856039–DH1

For use in France 856039–051

For use in Germany 856039–041

For use in Greece 856039–151

For use in Hungary 856039–211

For use in Israel 856039–BB1

For use in Italy 856039–061

For use in Latin America 856039–161

For use in the Netherlands 856039–B31

For use in Portugal 856039–131

For use in Romania 856039–271

For use in Russia 856039–251

For use in Saudi Arabia 856039–171

For use in Slovenia 856039–BA1

For use in Spain 856039–071

For use in Switzerland 856039–BG1

For use in Thailand 856039–281

For use in Turkey 856039–141

For use in the United Kingdom 856039–031

For use in the United States 856039–001

Before removing the keyboard top cover, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

Release the keyboard top cover from the base enclosure:

1. Remove the rubber foot closest to the rear of the computer to reveal 5 base enclosure screws.

Component replacement procedures 37

2. Remove the bottom screw covers.

3. Remove the bottom screws:

4. Remove the four Phillips 2.0×5.0 screws (1).

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

5. Remove the five Phillips 2.4×5.7 screws (2).

6. Turn the computer over and set it on the base with the keyboard facing up and the unit open.

7. Use a case utility tool to carefully separate the keyboard top cover from the base enclosure (1).

8. Raise the keyboard top cover slightly to access the TouchPad and keyboard cables (2).

CAUTION: Raising the keyboard top cover too far or with too much force may damage the keyboard

and TouchPad cables or their connectors.

9. Release the ZIF (zero insertion force) connector (3) to which the TouchPad cable is attached, and then

disconnect the TouchPad cable from the system board.

10. Release the ZIF connector (4) to which the keyboard cable is attached, and then disconnect the

keyboard cable from the system board.

Component replacement procedures 39

11. Lift keyboard top cover away from the base enclosure (5).

Reverse this procedure to install the keyboard top cover.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

Battery

Description Spare part number

3–cell, 41WHr, 3.615–AHr, Li–ion 844203–850

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the battery, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

Remove the battery:

1. Remove the six Phillips 2.0×4.6 screws (1).

2. Lift the battery away from the base enclosure (2).

Component replacement procedures 41

Reverse this procedure to install the battery.

Hard drive or solid-state hard drive

NOTE: The hard drive or solid-state drive spare part kits do not include the mounting brackets or the device

cable. The hard drive or solid-state drive cable is available using spare part number 856011–001. The hard
drive mounting bracket is available using spare part number 856011–001. The solid-state drive mounting
bracket is available using spare part number 856013–001.

Description Spare part number

Solid-state drive (M.2 SATA DRAM-less, 128–GB) 827560–001

Hard drives:

1 TB 5400–rpm, 7.2–mm 762990–005

500 GB 5400–rpm, 7.0–mm SSHD with 8–GB NAND 732000–005

500 GB 5400–rpm, 7.2–mm 778186–005

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the hard drive or solid-state drive, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

Remove the hard drive or solid-state drive:

1. Disconnect the hard drive or solid-state drive cable from the system board (1).

2. Remove the four Phillips 2.0×4.6 screws (2).

3. Lift the right edge of the hard drive or solid-state drive up, using the tab provided (3).

42 Chapter 5 Removal and replacement procedures for authorized service provider parts

4. Lift the hard drive or solid-state drive away from the base enclosure (4).

Reverse this procedure to install the hard drive or solid-state drive.

Component replacement procedures 43

Hard drive or solid-state drive mounting bracket

Description Spare part number

Mounting bracket, solid-state drive 856013–001

Mounting bracket, hard disk drive 856012–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before disassembling the hard drive or solid-state drive, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

5. Remove the hard drive or solid-state drive (see Hard drive or solid-state hard drive on page 42).

Remove the hard drive or solid-state drive mounting bracket:

1. Remove the hard drive or solid-state drive cable from the device (1).

2. Remove the four Phillips 3.0×3.7 screws (2).

3. Remove the mounting bracket (3).

44 Chapter 5 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the hard drive or solid-state drive mounting bracket.

USB/Audio board

NOTE: The USB/Audio board spare part kit does not include the cable. The USB/Audio board cable is

available using spare part number 856007–001.

Description Spare part number

USB/Audio board 856016–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the audio board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

Remove the USB/Audio board:

1. Release the ZIF connector (1) to which the power connector cable is attached, then disconnect the

power connector cable from the USB/Audio board.

2. Release the ZIF connector (2) to which the system board cable is attached, then disconnect the system

board cable from the USB/Audio board.

3. Remove the two Phillips 2.0×4.7 screws (3) securing the USB/Audio board to the base enclosure.

Component replacement procedures 45

4. Lift the USB/Audio board away from the base enclosure (4).

Reverse this procedure to install the USB/Audio board.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts

Power button board

NOTE: The power button board spare part kit includes the power button board cable.

Description Spare part number

Power button board 856017–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the power button board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

Remove the power button board:

1. Remove the one Phillips 2.0×4.6 screw (1).

2. Move the board slightly toward the front of the computer (2).

3. Lift the power button board away from the base enclosure (3).

Reverse this procedure to install the power button board.

Component replacement procedures 47

USB port shield

NOTE: The shielding spare part kit includes both the USB port shield and memory module shielding.

Description Spare part number

Shielding Kit 856014–001

Before removing the USB port shield, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

Remove the USB port shield:

1. Remove the adhesive strip (1).

2. Lift the shield away from the base enclosure (2).

Reverse this procedure to install the USB port shield.

48 Chapter 5 Removal and replacement procedures for authorized service provider parts

System board

Description Spare part number

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz front side bus (FSB),

3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating system for use with the solid–state drive

configuration

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz front side bus (FSB),

3.0–MB L3 cache, dual core, 15W) and a non–Windows operating system for use with the solid–state drive

configuration

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz front side bus (FSB),

3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating system

Equipped with an Intel Core i5–6200U 2.3–GHz (up to 2.8–GHz) processor (1600–MHz front side bus (FSB),

3.0–MB L3 cache, dual core, 15W) and the Windows 10 operating system

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core,
15W) and the Windows 10 operating system, for use with the solid–state drive configuration

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core,
15W) and a non–Windows operating system, for use with the solid–state drive configuration

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core,
15W) and the Windows 10 operating system

Equipped with an Intel Core i3–6100U 2.3–GHz processor (1600–MHz FSB, 3.0–MB L3 cache, dual core,
15W) and the Windows 10 operating system

855963–601

855963–001

855964–601

855964–601

855965–601

855965–001

855962–601

855962–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the system board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

Disconnect all cables from the system board:

1. USB/Audio board cable (1).

2. RTC battery cable (2).

3. Webcam cable (3).

4. Speaker cable (4).

Component replacement procedures 49

5. WLAN cables (5).

6. Hard drive or solid-state drive cable (6).

7. Display panel cable (7).

8. Power connector cable (8).

Remove the system board:

1. Remove the ten Phillips 2.0×4.7 screws.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts

2. Lift the system board from the left side at an angle (1).

3. Release the system board from the base enclosure (2).

Reverse this procedure to install the system board.

Component replacement procedures 51

WLAN module

Description Spare part number

Intel Dual Band Wireless–AC 3165 802.11 ac 1×1 + Bluetooth® 4.2 LE Combo Adapter 806723–005

Realtek RTL8723BE 802.11b/g/n 1×1 Wi–Fi + Bluetooth 4.0 Combo Adapter 855106–855

Broadcom BCM4371 802.11 ac 2×2 WiFi + BT 4.1 Combo Adapter 856844–855

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the WLAN module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

Remove the WLAN module:

1. Remove the one Phillips 2.0×2.3 screw securing the WLAN module to the system board (1).

2. Lift the WLAN module at an angle (2).

52 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Release the WLAN module from the system board (3).

Reverse this procedure to install the WLAN module.

Component replacement procedures 53

Fan/heat sink assembly

NOTE: The Fan/heat sink assembly spare part kit includes thermal material.

Description Spare part number

Fan/heat sink assembly 855966–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

Remove the fan/heat sink assembly:

1. Disconnect the fan cable (1).

2. Loosen the four captive screws (2) in the order shown on the heatsink.

IMPORTANT: Loosening the screws in the wrong order or loosening each screw fully before moving on

to the next screw can lead to severe system damage. Loosen each screw gradually, in turn, as indicated
on the heatsink.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Lift the fan/heat sink assembly away from the system board (3).

Install a fan/heat sink assembly:

1. Remove all thermal material from previous installation, if any.

2. Apply thermal material to both the processor (1) and the heatsink (2).

3. Reverse the steps above to complete the reinstallation of the fan/heat sink assembly.

Component replacement procedures 55

Memory module

Description Spare part number

8.0–GB 2133MHz DDR4 820570–005

4.0–GB 2133MHz DDR4 820569–005

2.0–GB 2133MHz DDR4 851379–005

Before removing the memory module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

Remove the memory module(s):

1. Release the shielding from the system board and remove it.

2. Release the retention clips holding the memory module in place (1).

56 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Slide the memory module out of the connector (2).

Reverse this procedure to install the memory module.

Component replacement procedures 57

Speakers

NOTE: The speaker spare part kit includes the speaker cable.

Before removing the speakers, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

Remove the speakers:

Description Spare part number

Speaker kit 856024–001

then unplugging the AC adapter from the computer.

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

1. Remove the cable from its routing path (1).

2. Remove the two Phillips 3.0×5.6 screws (2).

3. Carefully peel back the foil as necessary to free the speaker cable from the base enclosure (3).

4. Lift the speakers away from the base enclosure (4).

58 Chapter 5 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the speakers.

Power connector cable

NOTE: The power connector cable is not available as a separate spare part.

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the power connector cable, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

Remove the power connector cable:

1. Remove the power connector cable retention bracket (1).

2. Slide the power connector cable forward, then lift it away from the base enclosure (2).

Reverse this procedure to install the power connector cable.

Component replacement procedures 59

Display panel

NOTE: The display panel spare part number includes the TouchScreen board but does not include the

display panel cable. The display panel cable is available using spare part number 856009–001.

Description Spare part number

13.3–in, (1920x1080), FHD, UWVA/IPS, white light-emitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultra-slim-bent (2.85mm), TouchScreen, Multi-Touch enabled, eDP)

13.3–in, (1366x768), HD, UWVA/IPS, white light-emitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultra-slim-bent (2.85mm), TouchScreen, Multi-Touch enabled, eDP)

856019–001

856018–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the display panel, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

Remove the display panel from the base enclosure:

1. Remove the five Phillips 2.5×4.2 screws from the hinges (1).

CAUTION: Ensure that the panel is laid flat and fully open from the base enclosure to prevent tipping

and possible damage to the unit.

2. Slide the display panel forward to release hinges from base enclosure (2).

60 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Lift display panel away from base enclosure (3).

Remove the display panel from the display back cover:

1. Using a case utility tool, carefully separate the display panel from the display back cover (1).

CAUTION: Do not apply pressure at the middle bottom portion of the panel, as this could lead to

damage to the TouchScreen board.

2. Lift the top of the panel at an angle and remove from the display back cover (2).

Reverse this procedure to install the display panel.

Component replacement procedures 61

TouchScreen board

NOTE: The TouchScreen board is not available as a separate spare part, but is included in the display panel

spare part kit.

Before removing the TouchScreen board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

d. Display panel (see Display panel on page 60).

Remove the TouchScreen board:

1. Remove the adhesive from the TouchScreen board connector (1).

2. Disconnect the TouchScreen board cable (2).

3. Release the ZIF connectors (3) to which the display panel cables are attached, then disconnect the

display panel cables from the TouchScreen board.

4. Lift the TouchScreen board away from the display panel (4).

Reverse this procedure to install the TouchScreen board.

62 Chapter 5 Removal and replacement procedures for authorized service provider parts

Display panel cable

NOTE: The display panel cable spare part kit includes adhesive.

Description Spare part number

Display panel cable 856009–001

Before removing the display panel cable, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

d. Display panel (see Display panel on page 60).

e. TouchScreen board (see TouchScreen board on page 62).

Remove the display panel cable:

1. Remove the cable from the routing path (1).

Component replacement procedures 63

2. Remove the adhesive and disconnect the cable from the display panel (2).

Reverse this procedure to install the display panel cable.

64 Chapter 5 Removal and replacement procedures for authorized service provider parts

Webcam/microphone module

NOTE: The webcam/microphone module spare part kit includes 2 microphone rubber isolators and double-

sided adhesive but does not include the webcam/microphone module cable. The webcam/microphone
module cable is available using spare part number 856010–001.

Description Spare part number

Webcam/microphone module 833962–005

Before removing the webcam/microphone module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

d. Display panel (see Display panel on page 60).

Remove the webcam/microphone module:

1. Loosen the adhesive (1) holding the webcam/microphone module to the display back cover.

2. Disconnect the webcam cable (2).

3. Lift the webcam/microphone module away from the display back cover (3).

Reverse this procedure to install the webcam/microphone module.

Component replacement procedures 65

WLAN antenna

NOTE: The WLAN antenna spare part kit includes the cable and foils.

Description Spare part number

WLAN antenna 856025–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the WLAN antenna, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

d. Display panel (see Display panel on page 60).

Remove the WLAN antenna:

1. Peel back the foils securing the antenna to the display back cover (1).

2. Remove the antenna cable from the routing path (2).

66 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Lift the cable away from the display back cover (3).

Reverse this procedure to install the WLAN antenna.

Component replacement procedures 67

Display panel hinges

NOTE: The display panel hinge spare part kit includes the hinge covers.

Description Spare part number

Display panel hinges 856316–001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the display panel hinges, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following

components:

a. Battery (see Battery on page 41).

b. USB port shield (see USB port shield on page 48).

c. System board (see System board on page 49).

d. Display panel (see Display panel on page 60).

Remove the hinges from the display back cover:

1. Remove the 6 broadhead Phillips 2.4×3 screws.

2. Rotate the hinge to free it from the display back cover (1).

68 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Remove the hinge cover, if necessary (2).

Reverse this procedure to install the display panel hinges.

Component replacement procedures 69

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specifications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 70).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 71.

70 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it has
been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Updating Setup Utility (BIOS) 71

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24–digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 72.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on–screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

72 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on–screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 73

8 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 74. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 75.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 76.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

74 Chapter 8 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 75.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 76.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Using Windows tools 75

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 76. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 76.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 79.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 74.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 74.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only) on page 74.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

76 Chapter 8 Backing up, restoring, and recovering

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 78.

3. Follow the on-screen instructions.

Restore and recovery 77

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

78 Chapter 8 Backing up, restoring, and recovering

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 74.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 79

9 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB–C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V
dc @ 2.25 A – 45 W USB–C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB–C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V
dc @ 4.5 A – 90 W USB–C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3A – 200 W

NOTE: This product is designed for IT power systems in Norway with phase–to–phase voltage not

exceeding 240 V rms.

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

80 Chapter 9 Specifications

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

Operating environment 81

10 Power cord set requirements

The wide–range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3–conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

82 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV–F, 3–conductor, 1.0–mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SPT–3 or equivalent, No. 18 AWG, 3–conductor. The wall plug must be a two–pole grounding type

with a NEMA 5–15P (15 A, 125 V) or NEMA 6–15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3–conductor, 1.00–mm² conductor size. The wall plug must
be a two–pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3–conductor, 0.75–mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3–conductor, 0.75–mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 83

11 Recycling

When a non–rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/

recycle.

84 Chapter 11 Recycling

Index

A

AC adapter

spare part number 26
AC adapter and battery 4
action keys

identifying 13
audio, product description 1
audio–out (headphone)/audio–in

(microphone) jack, identifying 5

B

backups 74
base enclosure

spare part number 24, 33
Battery

removal 41

spare part number 22, 41
BIOS

determining version 70

downloading an update 71

starting the Setup Utility 70

updating 70
Bluetooth label 16
boot order

changing 78
bottom 16
buttons

left TouchPad 10

power 5

right TouchPad 10

volume 6

C

caps lock light, identifying 11
chipset, product description 1
components

bottom 14

display 7

left side 5

right side 4

top 10
computer major components 17
connector, power 4

D

dheaisplay panel hinges

spare part number 26

display assembly

subcomponents 25

display back cover

spare part number 26

display panel

product description 1
removal 60
spare part number 18, 25, 60

display panel cable

removal 63
spare part number 25, 63

display panel hinges

removal 68
spare part number 68

drive light 6

E

esc key, identifying 13

F

fan/heat sink assembly

removal 54
spare part number 23, 54

fn key, identifying 13

G

graphics, product description 1
G–sensor

spare part number 26

H

hard drive

product description 1

hard drive or solid-state drive

removal 42
spare part number 22, 42

HDMI port

identifying 4

HP HDMI–to–VGA adapter, spare part

number 26

HP PC Hardware Diagnostics (UEFI)

using 72

HP Recovery Manager

correcting boot problems 78
starting 77

HP Recovery media

creating 74
recovery 77

HP Recovery partition

recovery 77
removing 79

I

input power 80
integrated numeric keypad,

identifying 13

internal microphones, identifying 7

J

jacks

audio–out (headphone)/audio–in

(microphone) 5

K

keyboard

product description 2

keyboard/top cover

removal 33
spare part number 18, 20, 33,

35

keys

action 13
esc 13
fn 13
Windows 13

L

labels

Bluetooth 16
regulatory 16
serial number 15
wireless certification 16
WLAN module 16

lights

AC adapter and battery light 4
caps lock 11
drive 6

Index 85

mute 11
power 5

locating information

hardware 3
software 3

M

memory card reader, identifying 4
memory card, identifying 4
memory module

product description 1
removal 56
spare part number 23, 56

microphone

product description 1
minimized image recovery 77
minimized image, creating 76
model name 1
mounting bracket

removal 44

spare part number 44
mute light, identifying 11

O

operating environment 80
operating system, product

description 2

optical drive

product description 1
original system recovery 76

P

pointing device, product

description 2

ports

HDMI 4

product description 2

USB 2.0 5

USB 3.0 4
power button board

removal 47

spare part number 23, 47
power button, identifying 5
power connector cable 24

removal 59

spare part number 59
power connector, identifying 4
power cord

set requirements 82

spare part number 26
power lights, identifying 5

power requirements, product

description 2

processor

product description 1

product description

audio 1
chipset 1
display panel 1
external media cards 2
graphics 1
hard drive 1
keyboard 2
memory module 1
microphone 1
operating system 2
optical drive 1
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
serviceability 2
video 1

wireless 2
product name 1
product name and number,

computer 15

R

recover

options 76
recovery

discs 75, 77

HP Recovery Manager 76

media 77

starting 77

supported discs 75

system 76

USB flash drive 77

using HP Recovery media 75
recovery media

creating 74

creating using HP Recovery

Manager 75

recovery partition

removing 79

regulatory information

regulatory label 16
wireless certification labels 16

removal/replacement

procedures 32

RJ45–to–USB adapter dongle, spare

part number 26
RTC battery 23
rubber kit

spare part number 26

rubber kit (interior)

spare part number 26

S

screw kit

spare part number 26
security cable slot, identifying 5
security, product description 2
sensors, product description 2
serial number 15
serial number, computer 15
serviceability, product description 2
shielding

spare part number 23, 24
slots

memory card reader 4

security cable 5
Speaker Kit 23
speakers

identifying 12

removal 58

spare part number 23, 58
supported discs, recovery 75
system board

removal 49

spare part number 23, 49
system information

locating 15
system recovery 76
system restore point

creating 75
system restore point, creating 74

T

TouchPad

buttons 10
TouchPad zone, identifying 10
TouchScreen board

removal 62

spare part number 25, 62

86 Index

traveling with the computer 16

U

USB 2.0 port, identifying 5
USB 3.0 port, identifying 4
USB external DVD–RW drive, spare

part number 26

USB port shield

removal 48
spare part number 48

USB/audio board

removal 45
spare part number 23, 45

V

vents, identifying 14
video, product description 1
volume buttons, identifying 6

W

webcam

identifying 7

webcam cable

spare part number 25
webcam light, identifying 7
webcam/microphone module

removal 65

spare part number 25, 65
Windows

system restore point 74, 75
Windows key, identifying 13
Windows tools

using 75
wireless certification label 16
wireless, product description 2
WLAN antenna

identifying 7

removal 66

spare part number 25, 66
WLAN label 16
WLAN module 16

removal 52

spare part number 23, 52

Index 87