Hewlett-Packard Pavilion 15 x360 Service manual

HP Pavilion x360 Convertible PC
(model numbers 15-bk100 through 15­bk199 and 15-bk000 through 15-bk099)

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 HP Development Company,
L.P.

Product notice

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: August 2016

First Edition: May 2016

Document Part Number: 862394-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Keys ........................................................................................................................................................................ 7

Lights ...................................................................................................................................................................... 8

TouchPad ................................................................................................................................................................ 9

Left side ............................................................................................................................................................... 10

Right side ............................................................................................................................................................. 12

Bottom ................................................................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 14

Locating the model number, product number, serial number, and warranty information ............................... 14

Computer major components .............................................................................................................................. 16

Display components ............................................................................................................................................ 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures ........................................................................................................... 28

Component replacement procedures .................................................................................................................. 28

Keyboard/top cover ........................................................................................................................... 28

Battery ............................................................................................................................................... 33

Speakers ............................................................................................................................................ 34

v

Hard drive .......................................................................................................................................... 35

RTC battery ........................................................................................................................................ 36

WLAN module .................................................................................................................................... 37

Connector board ................................................................................................................................ 39

System board .................................................................................................................................... 40

Fan/heat sink assembly .................................................................................................................... 44

Memory module ................................................................................................................................ 47

Display assembly ............................................................................................................................... 48

Power button board .......................................................................................................................... 57

Power connector cable ...................................................................................................................... 58

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating Setup Utility (BIOS) .............................................................................................................................. 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 61

8 Specications .............................................................................................................................................. 63

Computer specications ...................................................................................................................................... 63

9 Backing up, restoring, and recovering ........................................................................................................... 65

Creating recovery media and backups ................................................................................................................ 65

Creating HP Recovery media (select products only) ......................................................................... 65

Using Windows tools ........................................................................................................................................... 66

Restore and recovery ........................................................................................................................................... 67

Recovering using HP Recovery Manager ........................................................................................... 67

What you need to know before you get started ............................................................. 67

Using the HP Recovery partition (select products only) ................................................. 68

Using HP Recovery media to recover .............................................................................. 68

Changing the computer boot order ................................................................................ 69

Removing the HP Recovery partition (select products only) ......................................... 70

10 Power cord set requirements ...................................................................................................................... 71

Requirements for all countries ............................................................................................................................ 71

Requirements for specic countries and regions ................................................................................................ 71

11 Recycling .................................................................................................................................................. 73

vi

Index ............................................................................................................................................................. 74

vii

viii

1 Product description

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

Product Name HP Pavilion x360 Convertible PC

(model numbers 15-bk100
through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000
through 15-bk099)

Processors

●

Intel® Core™ i5-7200U

2.50-GHz (SC turbo up to

3.10-GHz) processor
(2133-MHz front-side bus
(FSB), 3.0-MB L3 cache,
dual core, 15-W)

●

Intel Core i3-7100U 2.40­GHz processor (2133-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)

●

Intel Core i7-6500U 2.50­GHz (SC turbo up to 3.10­GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache,
dual core, 15-W)

●

Intel Core i5-6200U 2.30­GHz (SC turbo up to 2.80­GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)

●

Intel Core i3-6100U 2.30­GHz processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)

●

Intel Pentium™ 4405U

2.10-GHz processor (1600­MHz FSB, 2.0-MB L3 cache,
dual core, 15-W)

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HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Chipset Intel integrated soldered-on-

chip (SOC)

Graphics Internal graphics:

Intel HD Graphics 620 on
computer models equipped with
an Intel Core i5-7200U or Intel
Core i3-7100U processor

Intel HD Graphics 520 on
computer models equipped with
an Intel Core i7-6500U, Intel Core

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1

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Graphics (continued) i5-6200U, Intel Core i3-6100U,

or Intel Pentium processor

Support for HD decode, DX12,
and high-denition multimedia
interface (HDMI) v1.4

Panel 15.6-in, full-high-denition

(FHD), AntiGlare (AG;
1920×1080), white light­emitting diode (WLED), UWVA,
embedded DisplayPort (eDP),
slim-at (3.2-mm), TouchScreen
display with ush glass,
multitouch enabled, 220 nits,
16:9 ultra wide aspect ratio;

15.6-in, high-denition (HD),
BrightView (BV; 1366×768),
WLED, SVA, eDP, slim-at (3.2­mm), TouchScreen display with
ush glass, multitouch enabled,
220 nits, 16:9 ultra wide aspect
ratio;

Support for active stylus

Memory module Two SODIMM slots, non-

accessible/non-upgradeable

Support for DDR3L-1600 dual
channel

Support for up to 8-GB
maximum system memory in
the following congurations:

●

8192-MB: (8192-MB × 1)

●

6144-MB: (4096-MB
+ 2048-MB)

●

4096-MB: (4096-MB × 1)

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Hard drive Hard drives:

2 Chapter 1 Product description

Support for all 7.2- and 7.0-mm,
SATA, 2.5-in hard drives

Support for Accelerometer hard
drive protection

Support for the following hard
drives:

●

1-TB, 5400-rpm, SATA, 7.2­mm hard drive

●

500-GB, 5400-rpm, SATA,

7.0-mm hard drive

Support for a 500-GB, 5400­rpm, SATA, 8-GB hybrid, 7.0-mm,
solid-state hard drive

√ √

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Optical drive Support for HP USB external DVD

±RW DL SuperMulti Drive

Audio and video HP TrueVision HD webcam with

indicator light, 720p by 30
frames per second, f2.0

Bang & Olufsen audio

Dual speakers

HD Audio (Conexant CX7700)

Integrated dual-array
microphones with appropriate
beam-forming, echo­cancellation, and noise
suppression software

Support for HP Noise
Cancellation

Ethernet Integrated 10/100/1000

network interface controller
(NIC)

Sensors Accelerometer (2, including one

for hard drive protection)

E-compass

Gyroscope

Sensor hub

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Wireless Integrated wireless local area

network (WLAN) options by way
of wireless module

Two WLAN antennas

Support for the following
WLAN modules:

Compatible with MiraCast-

External media cards Micro-Secure Digital (SD) media

Ports

●

Intel Dual Band Wireless-AC
3168 802.11 AC 1×1 WiFi +
Bluetooth® 4.2
Combo Adaptor (non-vPro)

●

Intel Dual Band Wireless-AC
3165 802.11 AC 1×1 WiFi +
Bluetooth 4.2
Combo Adapter

certied devices

Support for Intel WiDi

reader slot

●

Audio-in (mono
microphone)/audio-out

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3

Category Description HP Pavilion x360 Convertible PC

(model numbers 15-bk100

through 15-bk199)

HP Pavilion x360 Convertible PC

(model numbers 15-bk000

through 15-bk099)

Ports (continued)

Keyboard/pointing
devices

Power requirements Support for the following AC

●

(stereo headphone)
combination

●

AC Smart Pin adapter plug

●

HDMI v1.4 supporting up to
1920×1080 @ 60 Hz

●

RJ-45/Ethernet

●

USB 3.0 (2)

●

USB 2.0

Full-size, backlit, island-style
keyboard with numeric keypad

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures
enabled

●

Support for Windows
modern trackpad gestures

●

Taps enabled as default

adapters:

●

65-W HP Smart AC adapter
(non-PFC, S-3P, 4.5-mm)

●

45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)

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Support for a C5, 1.00-meter

Support for a 3-cell, 48-WHr,

Security Support for Trusted Platform

Operating system Preinstalled: Windows 10

Serviceability End user replaceable part:

●

65-W HP Smart AC adapter
(non-PFC, EM, 4.5-mm)

(3.28-feet) power cord varying
by country/region

4.2-AHr, Li-ion battery

Module (TPM) 2.0 and
security cable lock

For developed market (ML):

Windows 10 Home ML
and Windows 10 Home High End
ML

For emerging market (EM/SL):

Windows 10 Home EM/SL and
Windows 10 Home High End
EM/SL/China

AC adapter

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4 Chapter 1 Product description

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

Locating hardware 5

Display

Item Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light On: The webcam is in use.

(3) Webcam Allows you to video chat, record video, and record still

photographs. Some products also provide HD or 3D
capability, apps for gaming, or facial recognition software
for Windows Hello.

To use the webcam:

▲

Type camera in the taskbar search box, and then
select Camera.

(4) WLAN antennas* Send and receive wireless signals to communicate

with WLANs.

*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identication

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns

the keyboard backlight feature o or on.

(5) num lock key (select products only) Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external

numeric keypad.

Keys 7

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 9

Left side

Item Component Description

(1) Power button

(2) Security cable slot Attaches an optional security cable to the computer.

●

When the computer is o, press the button to turn on
the computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press
the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your
power options.

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled
or stolen.

(3) Vent Enables airow to cool internal components.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(5) Memory card reader Reads optional memory cards that enable you to store,

10 Chapter 2 External component identication

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

external drive, printer, scanner, or USB hub.

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

Item Component Description

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from
the memory card reader.

(6) Volume button Control speaker volume on the computer.

●

Notebook and interactive stand mode:

◦

To increase the volume, press the edge closest to
the hinge.

◦

To decrease the volume, press the edge closest to
the TouchPad.

●

Tablet and entertainment stand mode:

◦

To increase the volume, press the edge closest to
the TouchPad.

◦

To decrease the volume, press the edge closest to
the hinge.

(7) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked
the hard drive.

Left side 11

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(2) Windows Button Opens the Start menu.

NOTE: Pressing the Windows button again will close

the Start menu.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed HDMI device.

(6) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the battery is
fully charged.

●

Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.

12 Chapter 2 External component identication

Item Component Description

Bottom

(7) AC adapter and battery light (continued)

(8) Power connector Connects an AC adapter.

●

Amber: The AC adapter is connected and the battery
is charging.

●

O: The battery is not charging.

Item Component Description

(1) Vent Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(2) Speakers (2) Produce sound.

Bottom 13

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Locating the model number, product number, serial number, and warranty information

The model number (1), product number (2), serial number (3), and warranty information (4) and are located
on the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.

Item Description Function

(1) Model description This is the alphanumeric identier used to locate

(3) Product number/Part number (p/n) This number provides specic information about

14 Chapter 3 Illustrated parts catalog

documents, drivers, and support for the computer.

the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.

Item Description Function

(3) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(4) Warranty period This number describes the duration of the warranty period

for the computer.

Locating the model number, product number, serial number, and warranty information 15

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display components on page 21.

(2) Keyboard/top cover with backlight (includes backlight cable, keyboard cable, TouchPad, and TouchPad cable):

In cardinal red nish for use in the United States 862649-001

In natural silver nish for use in the United States 862647-001

In sport purple nish for use in the United States 862651-001

Keyboard/top cover in cardinal red nish (includes keyboard cable, TouchPad, and TouchPad cable):

For use in Belgium 862650-A41

For use in Bulgaria 862650-261

For use in the Czech Republic and Slovakia 862650-FL1

For use in Denmark, Finland, and Norway 862650-DH1

For use in France 862650-051

For use in Germany 862650-041

For use in Greece 862650-151

For use in Hungary 862650-211

For use in Israel 862650-BB1

For use in Italy 862650-061

For use in the Netherlands 862650-B31

For use in Portugal 862650-131

For use in Romania 862650-271

For use in Russia 862650-251

For use in Saudi Arabia 862650-171

For use in Slovenia 862650-F81

For use in Spain 862650-071

For use in Switzerland 862650-BG1

For use in Turkey 862650-141

For use in the United Kingdom 862650-031

For use in the United States 862650-001

Keyboard/top cover in natural silver nish (includes keyboard cable, TouchPad, and TouchPad cable):

For use in Belgium 862648-A41

For use in Bulgaria 862648-261

For use in the Czech Republic and Slovakia 862648-FL1

For use in Denmark, Finland, and Norway 862648-DH1

For use in France 862648-051

Computer major components 17

Item Component Spare part number

For use in Germany 862648-041

For use in Greece 862648-151

For use in Hungary 862648-211

For use in Israel 862648-BB1

For use in Italy 862648-061

For use in the Netherlands 862648-B31

For use in Portugal 862648-131

For use in Romania 862648-271

For use in Russia 862648-251

For use in Saudi Arabia 862648-171

For use in Slovenia 862648-F81

For use in Spain 862648-071

For use in Switzerland 862648-BG1

For use in Turkey 862648-141

For use in the United Kingdom 862648-031

For use in the United States 862648-001

Keyboard/top cover in sport purple nish (includes keyboard cable, TouchPad, and TouchPad cable):

For use in Belgium 862652-A41

For use in Bulgaria 862652-261

For use in the Czech Republic and Slovakia 862652-FL1

For use in Denmark, Finland, and Norway 862652-DH1

For use in France 862652-051

For use in Germany 862652-041

For use in Greece 862652-151

For use in Hungary 862652-211

For use in Israel 862652-BB1

For use in Italy 862652-061

For use in the Netherlands 862652-B31

For use in Portugal 862652-131

For use in Romania 862652-271

For use in Russia 862652-251

For use in Saudi Arabia 862652-171

For use in Slovenia 862652-F81

For use in Spain 862652-071

18 Chapter 3 Illustrated parts catalog