Hewlett-Packard Pavilion 11 x360 Service manual

HP Pavilion x360 Convertible HP x360 310 G2

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: September 2015

First Edition: April 2015

Document Part Number: 806665-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Bottom ................................................................................................................................................................... 8

Display .................................................................................................................................................................... 8

Changing your notebook to an entertainment stand ....................................................................... 10

Changing your notebook to a tablet ................................................................................................. 10

Top ........................................................................................................................................................................ 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Keys ................................................................................................................................................... 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Mass storage devices ........................................................................................................................................... 19

Display assembly subcomponents ...................................................................................................................... 20

Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................ 26

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28

Component replacement procedures .................................................................................................................. 28

Top cover ........................................................................................................................................... 29

TouchPad ........................................................................................................................................... 32

Hard drive .......................................................................................................................................... 33

Solid-state drive (M.2) ....................................................................................................................... 35

USB/audio jack board (right side) ...................................................................................................... 37

USB/card reader board (left side) ...................................................................................................... 39

Speakers ............................................................................................................................................ 41

System board .................................................................................................................................... 43

Memory module ................................................................................................................................ 47

WLAN module .................................................................................................................................... 49

Heat sink ............................................................................................................................................ 50

Battery ............................................................................................................................................... 53

Display assembly ............................................................................................................................... 55

Power button board .......................................................................................................................... 62

Power connector cable ...................................................................................................................... 63

6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 64

Starting Setup Utility (BIOS) ................................................................................................................................ 64

Updating the BIOS ................................................................................................................................................ 64

Determining the BIOS version ........................................................................................................... 64

Downloading a BIOS update .............................................................................................................. 64

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 66

Starting Setup Utility (BIOS) ................................................................................................................................ 66

Updating Setup Utility (BIOS) .............................................................................................................................. 66

Determining the BIOS version ........................................................................................................... 66

Downloading a BIOS update .............................................................................................................. 67

Synchronizing a tablet and keyboard (select products only) .............................................................................. 68

8 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select models only) ........................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 70

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select models only) ................................................... 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 72

Removing the HP Recovery partition (select models only) ............................................ 73

9 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 74

Creating recovery media and backups ................................................................................................................ 74

Creating HP Recovery media (select products only) ......................................................................... 74

Using Windows tools ........................................................................................................................................... 75

Restore and recovery ........................................................................................................................................... 76

Recovering using HP Recovery Manager ........................................................................................... 76

What you need to know before you get started ............................................................. 76

Using the HP Recovery partition (select products only) ................................................. 77

Using HP Recovery media to recover .............................................................................. 77

Changing the computer boot order ................................................................................ 78

Removing the HP Recovery partition (select products only) ......................................... 78

10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 79

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80

11 Specications ............................................................................................................................................ 81

Computer specications ...................................................................................................................................... 81

Hard drive specications ..................................................................................................................................... 82

Solid-state drive specications ........................................................................................................................... 83

29.5-cm (11.6-in) HD+ display specications ..................................................................................................... 84

12 Power cord set requirements ...................................................................................................................... 85

Requirements for all countries ............................................................................................................................ 85

Requirements for specic countries and regions ................................................................................................ 85

13 Statement of memory volatility .................................................................................................................. 87

Nonvolatile memory usage ................................................................................................................................. 91

Questions and answers ....................................................................................................................................... 93

Using HP Sure Start (select models only) ............................................................................................................ 94

14 Recycling .................................................................................................................................................. 95

Index ............................................................................................................................................................. 96

vii

viii

1 Product description

Category Description x360

Convertible

Product Name HP Pavilion x360 Convertible √

HP x360 310 G2 √

Processor Intel Braswell processors

Intel Pentium N3700 processor (1.6 GHz, turbo up to 2.4 GHz, 2 MB L2, 1600 MHz), quad core

Intel Celeron N3050 processor (1.6 GHz, turbo up to 2.16 GHz, 2 MB L2, 1600 MHz), dual core

Intel Broadwell processor

Intel® CoreT M-5Y10c processor (0.8 GHz, turbo up to 2.0 GHz, 4 MB L3, 1600 MHz), dual core

Intel Skylake processor

Intel Core M3-6Y30 (0.9GHz, turbo up to 2.2 GHz, 4MB L3 cache, 1600MHz), dual core

Chipset Integrated SoC PCH √ √

Graphics Internal graphics:

Intel HD Graphics (Intel Pentium and Celeron processors)

Support for HD decode, HDMI, and DX11.1

√ √

√

√ √

x360 310

Intel HD Graphics 5300 (Intel CoreT processors) √

Panel 11.6-in [29.5-cm] (1366×768), high-denition (HD), white light emitting diode

(WLED), IPS/UVWA, eDP, AntiGlare, 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; slim (3.0-mm)

Touch solution with ush glass, multitouch enable

Supports low-voltage dierential signaling (LVDS) (co-layout with eDP1.3)

11.6-in [29.5-cm] (1366×768), high-denition (HD), white light emitting diode (WLED), SVA, AntiGlare, 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; at (3.6-mm)

Memory On-board system memory

DDR3L-1600 dual channel support

Supports up to 8 GB onboard system memory

On-board system memory + one SODIMM slot (not customer accessible) (only for models with Intel Pentium and Celeron processors)

DDR3L-1600 single channel support

Supports up to 2 GB maximum on-board system memory

Supports up to 8 GB maximum system memory

One SODIMM slot (not customer accessible) √

√ √

√

Category Description x360

Convertible

DDR3L-1600 single channel support

Supports up to 8 GB maximum system memory

x360 310

Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm/7.2-mm (.28-in) thickness

Support for Accelerometer hard drive protection

Single HDD / Hybrid HDD congurations

●

1-TB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm + 8 GB NAND Hybrid, 7.0-mm

Single SSD congurations (TLC)

Support for M.2 SATA SSD as storage

●

128 GB M.2 SATA

Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only √ √

Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), xed (no

●

256 GB M.2 SATA

●

128 GB M.2 SATA

●

64 GB M.2 SATA

tilt), with activity light

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Dual speakers

B&O Play

Support HP Noise Cancellation

√

√ √

Ethernet Integrated 10/100 network interface card (NIC) √

Integrated 10/100/1000 network interface card (NIC) √

Sensor Sensor Hub

Accelerometer + Gyroscope + e-Compass

Accelerometer IC x2

TPM IC

Wireless Integrated wireless options with single antenna (M.2/PCIe):

●

Integrated wireless options with dual antenna (M.2/PCIe):

●

Intel WiDi support

Compatible with Miracast-certied devices

●

2 Chapter 1 Product description

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

√

Category Description x360

Convertible

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non-vPro)

Intel WiDi 5.1 support

Compatible with Miracast-certied devices

x360 310

External media cards

Internal card expansion

Ports AC Smart Pin adapter plug

Keyboard/ pointing devices

HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/ SDHC/SDXC.

One M.2 slot for SSD

One M.2 slot for WLAN

Headphone / Microphone Combo Jack

HDMI: v. 1.4, supporting up to 2560×1600 at 60 Hz

RJ-45/Ethernet

(2) USB 3.0

(1) USB 2.0

VGA (Dsub 15-pin), hot plug/unplug and auto-detection for correct output to wideaspect vs. standard aspect video

Full size, textured island-style keyboard

Stylus writing support

ClickPad requirements:

Taps enabled as default

Multitouch gestures enabled: 2-nger scroll, pinch

Support for Windows 8 Modern TouchPad Gestures

√ √

Power requirements

Support for the following AC adapters:

●

45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [nonslim]) (not for India/People’s Republic of China)

●

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s Republic of China)

1 m length power cord

Support for the following battery:

●

Embedded 2-cell, 32-Wh, 4.2 Ah Li-ion battery

Supports battery fast charge

●

45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [nonslim])a)

1.8 m length power cord

Support for the following batteries:

●

Embedded 2-cell, 32-Wh, 4.2 Ah Li-ion battery

●

Embedded 3-cell, 48-Wh, 4.21 Ah Li-ion battery

√

Category Description x360

Convertible

x360 310

Security Kensington Lock slot

TPM (Trusted Platform Module ) 2.0

Operating system

Windows 8.1 SST 64

Web support:

Preinstalled:

Windows 8.1 CPPP

Windows 8.1 Small Screen

Windows 10

Windows 10 Value 2in1

Windows 8.1 Professional 64

Windows 8.1 Core for Higher Education (ML) 64

Windows 8.1 Professional StF MSNA

Windows 8.1 Professional StF MSNA EM

Windows 8.1 64

Windows 10 Home 64

Windows 10 Professional 64

Windows 10 Enterprise 64

√ √

√

Serviceability End user replaceable parts:

AC adapter

√ √

4 Chapter 1 Product description

2 External component identication

Right side

Component Description

(1) SIM slot (select models only) Supports a wireless subscriber identity module (SIM) card. The

SIM slot is located on the right side of the computer.

(2) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

(3) Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows button again will return you to

the previous screen.

Right side 5

(4) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI) device.

(6) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(7) AC adapter light

(8) Power connector Connects an AC adapter.

Left side

●

White: The computer is connected to external power and the battery is fully charged.

●

Blinking white: The computer is disconnected from external power and the battery has reached a low battery level.

●

Amber: The computer is connected to external power and the battery is charging.

●

O: The battery is not charging.

Component Description

(1) Power button

6 Chapter 2 External component identication

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Component Description

Windows 8.1::

▲

From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the

list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

Windows 10:

▲

Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

(2) Security cable slot

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

stolen.

external drive, printer, scanner or USB hub.

(4) Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

(5) Volume button Controls speaker volume.

●

To decrease speaker volume, press the – edge of the button.

●

To increase speaker volume, press the + edge of the button.

(6) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Left side 7

Bottom

Component Description

(1) Speakers Produce sound.

Display

8 Chapter 2 External component identication

Component Description

(1) WLAN antenna(s)* (Includes 1 or 2 antennas

depending on the model)

(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow you to

(6) Internal display switch Turns o the display and initiates Sleep if the display is closed while

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

area networks (WWAN).

video conference and chat online using streaming video.

To use the webcam:

▲

Windows 8.1: From the Start screen, type camera, and then select Camera from the list of applications.

▲

Windows 10: Type camera in the taskbar search box, and then select Camera.

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Your computer can function as a classic notebook and, in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet.

Display 9

Changing your notebook to an entertainment stand

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

Changing your notebook to a tablet

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush with the computer bottom (360 degrees).

10 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 11

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

12 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the spacebar.

(3) Windows key Windows 8.1: Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

Windows 10: Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature o or on.

Top 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the removable service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

●

Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 15

Item Component Spare part number

(1) Display assembly not spared

(2) Top cover (includes keyboard and TouchPad)

NOTE: For a list of keyboard country codes, see Top cover on page 29.

For use in HP Pavilion x360 models 809543-xxx

For use in silver HP x360 310 G2 models with a 2 cell battery 824136-xxx

For use in silver HP x360 310 G2 models with a 3 cell battery 835536-xxx

(3) Power connector cable 807522-001

(4) Power button board (includes cable)

For use in HP Pavilion x360 models 809546-001

For use in HP x360 310 G2 models 824140-001

(5) USB/card reader board (includes cable)

For use in models with an Intel Core processor 809544-001

For use in models with an Intel Pentium or Celeron processor 819789-001

(6) USB/audio jack board (includes cable) 809545-001

(7) WLAN module:

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784644-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 793839-001

Intel Dual Band Wireless-AC 7265NV 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 793840-001

Heat sink (includes replacement thermal material)

(8) For use in HP Pavilion x360 models with Braswell Intel Pentium and Celeron processors 819788-001

For use in HP x360 310 G2 models with Braswell Intel Pentium and Celeron processors (includes

replacement thermal material)

(9) For use in models with Broadwell Intel Core processors 809536-001

For use in models with Skylake processors (includes replacement thermal material) 827662-001

(10) System board (includes integrated processor):

NOTE: System board spare part kits include replacement thermal material.

For use in HP Pavilion x360 models equipped with:

●

Intel Core M3-6Y30C processor and a Windows 10 operating system 827663-601

●

Intel Core M3-6Y30C processor and a non-Windows operating system 827663-001

●

Intel CoreT M-5Y10C processor and the Windows 8.1 Standard operating system 809560-501

●

Intel CoreT M-5Y10C processor and a non-Windows 8 operating system 809560-001

●

Intel Pentium N3700 processor and the Windows 10 operating system 828895-601

824134-001

●

Intel Pentium N3700 processor and a non-Windows operating system 828895-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

System board for use in HP x360 310 G2 models equipped with:

(11) Li-ion battery

2-cell, 32-Wh, 4.2-Ah, for use in all models 796355-005

3-cell, 48-Wh, 4.21-Ah, for use in HP x360 310 G2 models 817184-005

(12) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

1-TB, 5400-rpm, 7.0-mm 762990-005

●

Intel Pentium N3700 processor and the Windows 8.1 Standard operating system 809557-501

●

Intel Pentium N3700 processor and the Windows 7 operating system 809557-001

●

Intel Celeron N3050 processor and the Windows 10 operating system 829211-601

●

Intel Celeron N3050 processor and a non-Windows operating system 829211-001

●

Intel Celeron N3050 processor and the Windows 8.1 Standard operating system 809556-501

●

Intel Celeron N3050 processor and a non-Windows 8 operating system 809556-001

●

Intel Pentium N3700 processor and the Windows 8.1 or Windows 10 operating system 824146-601

●

Intel Pentium N3700 processor and a non-Windows operating system 824146-001

●

Intel Celeron N3050 processor and the Windows 8.1 or Windows 10 operating system 824144-601

●

Intel Celeron N3050 processor and a non-Windows operating system 824144-001

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit includes: 809537-001

(13a) Hard drive bracket

(13b) Hard drive connector cable

Solid-State Drive (not illustrated)

HP Pavilion x360 Convertible models:

HP x360 310 G2 models:

(14) Speaker Kit (includes left and right speakers and cable) 809554-001

(15) Bottom cover

HP Pavilion x360 Convertible models:

●

128 GB, TLC 809555-001

●

128 GB, value 830391-001

●

256 GB, TLC 824143-001

●

128 GB, TLC 824142-001

●

64 GB, MLC 833656-001

●

Red models 809574-001

●

Silver models 809670-001

Computer major components 17

Item Component Spare part number

HP x360 310 G2 models_

(*) Memory modules (DDR3L-1600; not illustrated)

For use in HP Pavilion x360 models:

For use in HP x360 310 G2 models:

(*) RTC battery (not illustrated)

For use in models with Braswell processors 683502-001

For use in models with Skylake processors 739562-001

●

Green models 809672-001

●

Purple models 816504-001

●

Silver models 824202-001

IMPORTANT: The memory modules are not customer replaceable.

●

8-GB 693374-005

●

4-GB 691740-005

●

8-GB 670034-001

●

4-GB 641369-001

18 Chapter 3 Illustrated parts catalog

Mass storage devices

Component Spare part number

(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

1-TB, 5400-rpm, 7.0-mm 762990-005

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit, includes: 809537-001

(2a) Hard drive bracket

(2b) Connector cable

(3) Solid-State Drive, M.2

HP Pavilion x360 Convertible models:

HP x360 310 G2 models:

Solid-state Drive Hardware Kit 809538-001

●

128 GB, TLC 809555-001

●

128 GB, value 830391-001

●

256 GB, TLC 824143-001

●

128 GB, TLC 824142-001

●

64 GB, MLC 833656-001

External DVD±RW Double-Layer with SuperMulti Drive (not illustrated) 747080-001

Mass storage devices 19

Display assembly subcomponents

Item Component Spare part number

(1) Display panel (raw)

SVA 809548-001

UWVA 809549-001

(2) Display cable 809576-001

(3) Display hinges (left and right; includes rubber cap) 809539-001

(4) Display hinge covers (left and right)

For use in red HP Pavilion x360 models 809541-001

For use in silver HP Pavilion x360 models 809540-001

For use in green HP Pavilion x360 models 809542-001

For use in purple HP Pavilion x360 models 809828-001

For use in silver HP x360 310 G2 models 824135-001

(5) Antennas (primary and secondary) 809530-001

(6) Webcam 807542-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(7) Sensor board (not illustrated)

For use in models with an Intel Core processor 809547-001

For use in models with an Intel Pentium or Celeron processor 819790-001

(8) Webcam/sensor/touch control board cable 809534-001

(9) Display enclosure

HP Pavilion x360 models:

HP x360 310 G2 models:

●

Silver models 809573-001

●

Red models 809574-001

●

Green models 809575-001

●

Purple models 816503-001

●

Silver models 824201-001

Miscellaneous parts

Component Spare part number

AC adapter

45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001

65-W HP Smart AC adapter (non-PFC, 4.5-mm) 693711-001

Power cord (3-pin, black, 1.0-m):

For use in Argentina 755530-D01

For use in Australia 755530-011

For use in Brazil 755530-202

For use in the People’s Republic of China 755530-AA1

For use in Denmark 755530-081

For use in Europe 755530-021

For use in India 755530-D61

For use in Israel 755530-BB1

For use in Italy 755530-061

For use in Japan 755530-291

For use in North America 755530-001

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

Miscellaneous parts 21

Component Spare part number

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom and Singapore 755530-031

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Europe 490371-021

For use in Denmark 490371-081

Israel 490371-BB1

Italy 490371-061

For use in North America 490371-001

For use in South Africa 490371-AR1

For use in Switzerland 490371-111

For use in the United Kingdom and Singapore 490371-031

Rubber Kit (includes 2 rear rubber feet and rubber screw cover)

For use in silver HP Pavilion x360 models 809550-001

For use in red HP Pavilion x360 models 809551-001

For use in green HP Pavilion x360 models 809552-001

For use in purple HP Pavilion x360 models 816522-001

For use in silver HP x360 310 G2 models 824141-001

Screw Kit 809553-001

Synaptics Active Pen 773175-001

Mouse, USB, laser 674318-001

Mouse, HP Comfort Grip, wireless 691922-001

HDMI to VGA adapter 701943-001

HP Smart AC adapter dongle, 7.4 mm 734734-001

Essential top load case 679921-001

Essential backpack 679923-001

HP Slim Ultrabook Top Load case 747078-001

HP Slim Ultrabook Backpack 747079-001

HP 11.6 Sleeve 776497-001

Port replicator, USB 3.0 690650-001

USB 3.0. A-to-B cable, 0.5 m (for use with port replicator) 690652-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Top cover

In this section, the rst table includes the main spare part number for the keyboards. The second table provides the country codes.

Description Spare part number

Base enclosure:

For use in red HP Pavilion x360 Convertible models 809671-001

For use in silver HP Pavilion x360 Convertible models 809670-001

For use in green HP Pavilion x360 Convertible models 809672-001

For use in purple HP Pavilion x360 Convertible models 816504-001

For use in silver HP x360 310 G2 models 824202-001

Top cover with keyboard and TouchPad:

For use in HP Pavilion x360 models 809543-xxx

For use in silver HP x360 310 G2 models with a 2 cell battery 824136-xxx

For use in silver HP x360 310 G2 models with a 3 cell battery 835536-xxx

For use in country or region

Belgium -A41 India -D61 Saudi Arabia -171

Brazil -201 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic and Slovakia

Denmark -081 The Netherlands -B31 Switzerland -BG1

Denmark, Finland, and Norway

France -051 Norway -091 Thailand -281

Germany -041 Portugal -131 Turkey -141

Greece -151 Romania -271 United Kingdom -031

Hungary -211 Russia -251 United States -001

Iceland -DD1

Spare part number

-FL1 Latin America -161 Sweden and Finland -B71

-DH1 Northern Africa -FP1 Taiwan -AB1

For use in country or region

Spare part number

For use in country or region

Spare part number

Before removing the top cover, follow these steps:

Component replacement procedures 29

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the top cover:

1. Position the computer upside-down.

2. Pry the two rear rubber feet o the bottom cover (1).

3. Pry the screw cover o the bottom cover (2).

Rubber feet and rubber screw cover are available in the Rubber Kit, spare part numbers:

Silver HP Pavilion x360 models: 809550-001

Red HP Pavilion x360 models: 809551-001

Green HP Pavilion x360 models: 809552-001

Purple HP Pavilion x360 models: 816522-001

Silver HP x360 310 G2 models: 824141-001

4. Remove the nine Phillips PM2.5×6.0 screws (3) that secure the top cover to the computer.

5. Position the computer upright, and then open the computer as far as possible.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. Run a plastic, non-marking tool around the seam to disengage the top cover from the computer.

Separate the top cover from the computer by separating and lifting up at the seam on the left side (1), top (2), and right side (3), far enough to access the keyboard and touchpad connectors on the system board.

NOTE: You can use a plastic, non-marking tool inserted in the seam to disengage the top cover.

NOTE: When you lift the top cover, the keyboard cable and the touchpad cable are connected to the

system board. Be sure not to pull the cables loose when lifting the bottom cover.

7. Disconnect the touchpad cable (1) and the keyboard cable (2) from the system board, and then remove

the top cover from the computer (3).

Reverse this procedure to install the top cover.

Component replacement procedures 31

TouchPad

Before removing the TouchPad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Top cover on page 29).

5. Remove the battery (see Battery on page 53).

Remove the TouchPad:

1. Position the top cover upside down.

2. Remove the six broadhead Phillips PM2.0×2.0 screws (1) that secure the touchpad and the bracket.

3. Lift the bracket o the top cover (2).

4. Lift the touchpad o the computer (3).

Description Spare part number

TouchPad not spared

computer on, and then shut it down through the operating system.

Reverse this procedure to install the TouchPad.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

NOTE: The Hard Drive Hardware Kit, spare part number 809537-001, includes the hard drive bracket and

hard drive connector cable.

Description Spare part number

1-TB, 5400-rpm, 7.0-mm 762990-005

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit (includes hard drive bracket and connector cable) 809537-001

Before removing the hard drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 29).

5. Disconnect the battery.

computer on, and then shut it down through the operating system.

Remove the hard drive:

1. Disconnect the hard drive connector cable (1) from the system board.

Component replacement procedures 33

2. Lift the hard drive out of the computer (2).

3. If it is necessary to disassemble the hard drive, perform the following steps:

a. Disconnect the hard drive connector cable (1) from the hard drive.

b. Pull the sides of the bracket away from the drive (2) to remove the pegs that secure the bracket to

the hard drive.

c. Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 809537-001.

Reverse this procedure to install the hard drive.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive (M.2)

Description Spare part number

HP Pavilion x360 Convertible models:

●

128 GB, TLC 809555-001

●

128 GB, value 830391-001

HP x360 310 G2 models:

●

256 GB, TLC 824143-001

●

128 GB, TLC 824142-001

●

64 GB, MLC 833656-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Top cover on page 29).

5. Disconnect the battery.

Remove the solid-state drive:

1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Component replacement procedures 35

Reverse this procedure to install the solid-state drive.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

USB/audio jack board (right side)

Description Spare part number

USB/audio jack board (includes cable) 809545-001

The USB/audio jack board is located on the right side of the computer. Do not confuse this board with the USB/ card reader/volume board on the left side of the computer.

Before removing the USB/audio jack board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the top cover (see Top cover on page 29).

5. Disconnect the battery.

To remove the USB/audio jack board:

1. Remove the Phillips PM2.5×4.0 screw (1).

2. Remove the two Phillips PM2.0×2.0 screws (2).

Component replacement procedures 37

3. Lift the board straight up to disconnect it from the connector on the system board (3).

Reverse this procedure to install the USB/audio board.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

USB/card reader board (left side)

Description Spare part number

USB/card reader board for use in models with an Intel Core processor (includes cable) 809544-001

USB/card reader board for use in models with an Intel Pentium or Celeron processor (includes cable) 819789-001

The USB/card reader/volume board is located on the left side of the computer. Do not confuse this board with the USB/audio jack board on the right side of the computer.

Before removing the USB/card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the top cover (see Top cover on page 29).

5. Disconnect the battery.

To remove the USB/card reader board:

1. Disconnect the cable from the system board (1).

2. Remove the two Phillips PM2.5×4.0 screws (2).

Component replacement procedures 39

3. Remove the board from the computer (3).

Reverse this procedure to install the USB/card reader board.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 29).

5. Disconnect the battery.

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 809554-001

computer on, and then shut it down through the operating system.

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the tape (2) that secures the speaker cable to the top of the battery.

Component replacement procedures 41

3. Remove the four Phillips PM2.5×6.0 screws (3) that secure the speakers to the computer.

NOTE: Rubber gaskets t around each screw. For installation, make sure the gaskets are properly

installed.

4. Lift the speakers from the computer, noting the proper cable routing for reinstallation.

Reverse this procedure to install the speakers.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part

System board for use in HP Pavilion x360 models equipped with: