AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2015
First Edition: April 2015
Document Part Number: 806665-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Changing your notebook to an entertainment stand ....................................................................... 10
Changing your notebook to a tablet ................................................................................................. 10
Top ........................................................................................................................................................................ 11
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Top cover ........................................................................................................................................... 29
Hard drive .......................................................................................................................................... 33
Updating the BIOS ................................................................................................................................................ 64
Determining the BIOS version ........................................................................................................... 64
Downloading a BIOS update .............................................................................................................. 64
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 66
Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67
Synchronizing a tablet and keyboard (select products only) .............................................................................. 68
8 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 69
Creating recovery media and backups ................................................................................................................ 69
Creating HP Recovery media (select models only) ........................................................................... 69
Using Windows tools ........................................................................................................................................... 70
Restore and recovery ........................................................................................................................................... 70
Recovering using HP Recovery Manager ........................................................................................... 71
What you need to know before you get started ............................................................. 71
Using the HP Recovery partition (select models only) ................................................... 72
Using HP Recovery media to recover .............................................................................. 72
Changing the computer boot order ................................................................................ 72
Removing the HP Recovery partition (select models only) ............................................ 73
vi
9 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 74
Creating recovery media and backups ................................................................................................................ 74
Creating HP Recovery media (select products only) ......................................................................... 74
Using Windows tools ........................................................................................................................................... 75
Restore and recovery ........................................................................................................................................... 76
Recovering using HP Recovery Manager ........................................................................................... 76
What you need to know before you get started ............................................................. 76
Using the HP Recovery partition (select products only) ................................................. 77
Using HP Recovery media to recover .............................................................................. 77
Changing the computer boot order ................................................................................ 78
Removing the HP Recovery partition (select products only) ......................................... 78
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
Hard drive specications ..................................................................................................................................... 82
12 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ............................................................................................................................ 85
Requirements for specic countries and regions ................................................................................................ 85
13 Statement of memory volatility .................................................................................................................. 87
Questions and answers ....................................................................................................................................... 93
Using HP Sure Start (select models only) ............................................................................................................ 94
Index ............................................................................................................................................................. 96
vii
viii
1Product description
CategoryDescriptionx360
Convertible
Product NameHP Pavilion x360 Convertible√
HP x360 310 G2√
ProcessorIntel Braswell processors
Intel Pentium N3700 processor (1.6 GHz, turbo up to 2.4 GHz, 2 MB L2, 1600 MHz),
quad core
Intel Celeron N3050 processor (1.6 GHz, turbo up to 2.16 GHz, 2 MB L2, 1600 MHz),
dual core
Intel Broadwell processor
Intel® CoreT M-5Y10c processor (0.8 GHz, turbo up to 2.0 GHz, 4 MB L3, 1600 MHz),
dual core
Intel Skylake processor
Intel Core M3-6Y30 (0.9GHz, turbo up to 2.2 GHz, 4MB L3 cache, 1600MHz), dual core
ChipsetIntegrated SoC PCH√√
GraphicsInternal graphics:
Intel HD Graphics (Intel Pentium and Celeron processors)
Support for HD decode, HDMI, and DX11.1
√√
√
√
√√
x360
310
Intel HD Graphics 5300 (Intel CoreT processors)√
Panel11.6-in [29.5-cm] (1366×768), high-denition (HD), white light emitting diode
45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [nonslim]) (not for India/People’s Republic of China)
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s
Republic of China)
1 m length power cord
Support for the following battery:
●
Embedded 2-cell, 32-Wh, 4.2 Ah Li-ion battery
Supports battery fast charge
●
45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [nonslim])a)
1.8 m length power cord
Support for the following batteries:
●
Embedded 2-cell, 32-Wh, 4.2 Ah Li-ion battery
●
Embedded 3-cell, 48-Wh, 4.21 Ah Li-ion battery
√
√
3
CategoryDescriptionx360
Convertible
x360
310
SecurityKensington Lock slot
TPM (Trusted Platform Module ) 2.0
Operating
system
Windows 8.1 SST 64
Web support:
Preinstalled:
Windows 8.1 CPPP
Windows 8.1 Small Screen
Windows 10
Windows 10 Value 2in1
Windows 8.1 Professional 64
Windows 8.1 Core for Higher Education (ML) 64
Windows 8.1 Professional StF MSNA
Windows 8.1 Professional StF MSNA EM
Windows 8.1 64
Windows 10 Home 64
Windows 10 Professional 64
Windows 10 Enterprise 64
√√
√
√
√
ServiceabilityEnd user replaceable parts:
AC adapter
√√
4Chapter 1 Product description
2External component identication
Right side
ComponentDescription
(1)SIM slot (select models only)Supports a wireless subscriber identity module (SIM) card. The
SIM slot is located on the right side of the computer.
(2)Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(3)Windows buttonReturns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
Right side5
(4)USB 3.0 ports (2)Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6)RJ-45 (network) jack/status lightsConnects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(7)AC adapter light
(8)Power connectorConnects an AC adapter.
Left side
●
White: The computer is connected to external power and
the battery is fully charged.
●
Blinking white: The computer is disconnected from
external power and the battery has reached a low battery
level.
●
Amber: The computer is connected to external power and
the battery is charging.
●
O: The battery is not charging.
ComponentDescription
(1)Power button
6Chapter 2 External component identication
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
ComponentDescription
Windows 8.1::
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
(2)Security cable slot
(3)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
stolen.
external drive, printer, scanner or USB hub.
(4)Memory card readerReads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
(5)Volume button Controls speaker volume.
●
To decrease speaker volume, press the – edge of the
button.
●
To increase speaker volume, press the + edge of the
button.
(6)Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Left side7
Bottom
ComponentDescription
(1)SpeakersProduce sound.
Display
8Chapter 2 External component identication
ComponentDescription
(1)WLAN antenna(s)* (Includes 1 or 2 antennas
depending on the model)
(2)WWAN antennas* (select models only)Send and receive wireless signals to communicate with wireless wide
(3)Internal microphonesRecord sound.
(4)Webcam lightOn: The webcam is in use.
(5)WebcamRecords video and captures photographs. Some models allow you to
(6)Internal display switchTurns o the display and initiates Sleep if the display is closed while
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
area networks (WWAN).
video conference and chat online using streaming video.
To use the webcam:
▲
Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
▲
Windows 10: Type camera in the taskbar search box, and then
select Camera.
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Your computer can function as a classic notebook and, in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.
Display9
Changing your notebook to an entertainment stand
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
Changing your notebook to a tablet
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush
with the computer bottom (360 degrees).
10Chapter 2 External component identication
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Top11
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(2)Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
12Chapter 2 External component identication
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, or on select models, the spacebar.
(3)Windows keyWindows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature o or on.
Top13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the removable service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select models only)
●
Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14Chapter 2 External component identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components15
ItemComponentSpare part number
(1)Display assembly not spared
(2)Top cover (includes keyboard and TouchPad)
NOTE: For a list of keyboard country codes, see Top cover on page 29.
For use in HP Pavilion x360 models809543-xxx
For use in silver HP x360 310 G2 models with a 2 cell battery824136-xxx
For use in silver HP x360 310 G2 models with a 3 cell battery835536-xxx
(3)Power connector cable807522-001
(4)Power button board (includes cable)
For use in HP Pavilion x360 models809546-001
For use in HP x360 310 G2 models824140-001
(5)USB/card reader board (includes cable)
For use in models with an Intel Core processor809544-001
For use in models with an Intel Pentium or Celeron processor819789-001
(6)USB/audio jack board (includes cable)809545-001
(7)WLAN module:
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter806723-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter784644-005