Hewlett Packard HP998A Data Sheet

HP Hardware Exchange with webOS Support Service

HP Care Pack Services

Technical data

Every HP webOS device comes with complimentary telephone technical support for 90 days and a
1-year limited warranty once the device is activated (‘Warranty Start Date’). With the purchase of the
HP Hardware Exchange with webOS Support Service, you can extend or enhance your service
coverage.

Service benefits

During the selected coverage duration period (shown in table 2), this service:

Provides access to webOS technical support experts as often as you like and helps you get your

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questions answered
Offers convenient next-business-day(1) exchange service provided by webOS authorised technicians in

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case your device needs to be repaired
Provides extended support for one year or more based on the available selected service package

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Offers protection for accidental damage when this service is included in the purchased package

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(optional)

Service feature highlights

Telephone support

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Advance exchange for hardware

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Coverage duration (optional)

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Accidental damage protection (optional)

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HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.

Specifications
Table 1. Service features

Feature Delivery specifications

Telephone support Only HP Care Pack services provide one-stop service and support from webOS device and

operating system experts, so most issues can be resolved in a single call, helping Customers to
get the most from their webOS devices.

In the United Kingdom, telephone support is available from 8 a.m. to 8 p.m. local time
Monday through Friday (closed Saturday and Sunday). These hours are subject to change at
HP’s sole discretion.

Advance exchange for
hardware

HP provides advance exchange as the standard shipping option as a benefit of this HP Care
Pack service. Should HP determine during troubleshooting that the Customer’s webOS device is
defective, a replacement will be shipped to the Customer, along with a prepaid box for
shipping the defective device back to HP.

Service orders are processed during standard business days Monday through Friday,
excluding HP holidays. The replacement product will be delivered the next business day(1) if
the service order is received before 3:00 p.m. local time. Otherwise, the replacement will be
shipped the next business day(1). Coverage windows may vary by geographic location. With
respect to advance exchange, the Customer has certain responsibilities, which are set forth in
the ‘Customer responsibilities’ section of this document.

Specifications
Table 2. Service-level options

Not all service-level options are available on all products. The service-level options the Customer has chosen will be specified in
the Customer's contract documentation.

Option Delivery specifications

Coverage duration This service extends or enhances the webOS device’s manufacturer's warranty beyond the

1-year limited warranty. HP Care Pack services are available with a choice of coverage
durations for webOS products, such as 1-year or 2-year coverage. Total coverage duration is
indicated in the description of the selected package. Coverage of the HP Care Pack service
begins on the same day as the hardware ‘Warranty Start Date’ for the device, regardless of
the day on which the HP Care Pack service is purchased. For example, if a 2-year HP Care
Pack service is bought three months after the device activation, enhanced coverage applies to
the remaining nine months of the standard 1-year warranty, plus one additional year.

Accidental damage
protection

Where the accidental damage protection service feature applies, the Customer receives
protection against accidental damage from handling the covered hardware product as part of
this service.

Accidental damage from handling is defined as physical damage to a product caused by or
resulting from a sudden and unforeseen incident, provided such damage occurred in the
course of regular use. Covered perils include unintentional liquid spills in or on the unit, as well
as drops, falls and electrical surges. This includes damaged or broken liquid crystal displays
(LCDs) and broken parts.

Additional details and exclusions to the accidental damage protection service feature are
detailed in the 'Service limitations’ section below.

Coverage

All standard accessories included with the HP base unit part number and all HP-supplied internal
components, such as the non-removable battery, are covered under this service.

Items including but not limited to the following are not covered under this service:

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Non-HP devices

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.

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