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HP ENVY x360 Convertible PC
(model number 13-y0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2016
Document Part Number: 902006-001
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Keys ..................................................................................................................................................... 9
Front ....................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Service label ......................................................................................................................................................... 10
Computer major components .............................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement procedures preliminary requirements .................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................................... 18
Equipment guidelines ..................................................................................................... 19
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Bottom cover ..................................................................................................................................... 20
Battery ............................................................................................................................................... 22
WLAN module .................................................................................................................................... 23
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Solid-state drive ................................................................................................................................ 25
Speakers ............................................................................................................................................ 26
TouchPad ........................................................................................................................................... 27
RTC battery ........................................................................................................................................ 28
Card reader board .............................................................................................................................. 29
Fan ..................................................................................................................................................... 30
System board .................................................................................................................................... 31
Heat sink ............................................................................................................................................ 33
Display assembly ............................................................................................................................... 34
Audio jack module ............................................................................................................................. 37
Power connector cable ...................................................................................................................... 37
6 Using Setup Utility (BIOS) ............................................................................................................................. 39
Starting Setup Utility (BIOS) ................................................................................................................................ 39
Updating Setup Utility (BIOS) .............................................................................................................................. 39
Determining the BIOS version ........................................................................................................... 39
Downloading a BIOS update .............................................................................................................. 40
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 41
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41
8 Specications .............................................................................................................................................. 43
Computer specications ...................................................................................................................................... 43
9 Backing up, restoring, and recovering ........................................................................................................... 45
Creating recovery media and backups ................................................................................................................ 45
Creating HP Recovery media (select products only) ......................................................................... 45
Using Windows tools ........................................................................................................................................... 46
Restore and recovery ........................................................................................................................................... 47
Recovering using HP Recovery Manager ........................................................................................... 47
What you need to know before you get started ............................................................. 47
Using the HP Recovery partition (select products only) ................................................. 48
Using HP Recovery media to recover .............................................................................. 48
Changing the computer boot order ................................................................................ 49
Removing the HP Recovery partition (select products only) ......................................... 50
10 Power cord set requirements ...................................................................................................................... 51
Requirements for all countries ............................................................................................................................ 51
Requirements for specic countries and regions ................................................................................................ 51
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11 Recycling .................................................................................................................................................. 53
Index ............................................................................................................................................................. 54
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1 Product description
Category Description
Product Name HP ENVY x360 Convertible PC (model number 13-y0XX)
Processors Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W)
Chipset Intel integrated soldered-on-circuit (SOC)
Graphics Internal graphics:
Intel HD Graphics 620
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI) v2.0a
Panel 13.3-in, ultra high-denition (UHD) (3840×2160), white light-emitting diode (WLED), BrightView,
ultraslim-at (2.00-mm), UWVA, (eDP 1.3+PSR), TouchScreen display assembly with ush glass
design, 72% color gamut; typical brightness: 340 nits; 16:9 ultra wide aspect ratio
13.3-in, quad high-denition+ (QHD+) (3200×1800), WLED, BrightView ultraslim-at (2.60-mm),
UWVA, (eDP 1.2), TouchScreen display assembly with ush glass design, 72% color gamut; typical
brightness: 300 nits; 16:9 ultra wide aspect ratio
Memory One on-board system memory slot, non-accessible/non-upgradeable
Support for LPDDR3-1866 dual channel
Support for up to 16-GB maximum system memory in the following congurations:
●
16384-MB: (256-MB × 32 × 4 × 4 pieces)
●
8192-MB: (256-MB × 16 × 4 × 4 pieces)
●
4096-MB: (128-MB × 32 × 2 × 4 pieces)
Solid-state drive Solid-state drives:
Support for single PCIe M.2 solid-state drives conguration as storage (scope M.2 2280)
Support for the following solid-state drives:
●
1-TB PCIe NVMe M.2 solid-state drive supporting triple level cell (TLC)
●
512-GB PCIe NVMe M.2 solid-state drive supporting TLC
●
256-GB PCIe NVMe M.2 solid-state drive supporting TLC
Audio and video HP Wide Vision FHD and HD webcam with indicator light, 1080p by 30 frames per second,
BSI sensor, f2.2, 88° wide eld of vision;
Bang & Olufsen audio
Dual speakers with subwoofer
Support for HD Audio Boost (codec CX7700)
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
and noise suppression software
Support for voice recognition
Support for HP Noise Cancellation
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Category Description
Ethernet Integrated 10/100/1000 network interface controller (NIC)
Integrated 10/100 NIC
Sensors Accelerometer (for display panel rotation detection and to lock the keyboard and TouchPad
function; STMicro HP2DC2TR)
E-compass (STMicro HP9DS1TR)
Gyroscope (STMicro HP9DS1TR)
Sensor hub (integrated in processor SoC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2
Combo Adapter
Two M.2/PCIe WLAN antennas
External media cards Micro-Secure Digital (SD) media reader slot
Ports
Keyboard/pointing devices Full-size, backlit, island-keyboard in Turbo Silver nish
Power requirements Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) with C5, 1.00-meter
Security Support for Discret Trusted Platfom Module (TPM) and fTPM 2.0
Operating system Preinstalled:
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v2.0a supporting up to 4096×2160 @ 60 Hz
●
RJ-45/Ethernet
●
USB 3.1 Gen 1 port with Type-A connector (3)
●
USB 3.1 Gen 1 port with Type-C connector
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enables as default
power cord
Support for 3-cell, 56-WHr, 4.96-AHr, Li-ion battery
●
Windows 10
●
Windows 10 Home Professional
●
Windows 7 Professional 64- and 32-bit
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
For developed market (ML): Windows 10 Home High End ML and Windows 10 Home with
Oce365P High End AFO ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home High End EM/SL/
China
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2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
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Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
●
●
Notebook:
◦
To increase the volume, press the edge closest to
the hinge.
◦
To decrease the volume, press the edge closest to
the TouchPad.
Tablet:
◦
To increase the volume, press the edge closest to
the TouchPad.
◦
To decrease the volume, press the edge closest to
the hinge.
(2) USB Type-C port Connects a USB device with a Type-C connector.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) USB 3.0 charging (powered) ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select
HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
4 Chapter 2 External component identication
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Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
(5) Power button
●
White: The AC adapter is connected and the battery is
fully charged.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Left side 5
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Component Description
Display
(6) Power light
(7) Memory card reader Reads optional memory cards that enable you to store, manage,
●
On: The computer is on.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
6 Chapter 2 External component identication
local area networks (WLANs).
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Top
TouchPad
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select
HP Documentation.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
on the screen.
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Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
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Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
Front
(2) fn key Executes specic functions when pressed in combination with
the esc key or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) Windows application key Displays options for a selected object.
Component Description
Speakers Produce sound.
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3 Illustrated parts catalog
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item Description Function
(1) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(2) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3) Warranty period This number describes the duration of the warranty
period for the computer.
(4) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Component
(1) HP product name (select products only)
10 Chapter 3 Illustrated parts catalog
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Component
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Service label 11
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Computer major components
12 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
(1) Display assembly (includes display panel assembly, display back cover, display panel cable, webcam/microphone
module, wireless antenna):
13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-at (2.00-mm), UWVA, (eDP
1.3+PSR), TouchScreen display assembly with ush glass design, 72% color gamut;
typical brightness: 340 nits; 16:9 ultra wide aspect ratio; equipped with an FHD webcam/
microphone module
13.3-in, QHD+ (3200×1800), WLED, BrightView ultraslim-at (2.60-mm), UWVA, (eDP 1.2),
TouchScreen display assembly with ush glass design, 72% color gamut;
typical brightness: 300 nits; 16:9 ultra wide aspect ratio; equipped with an FHD webcam/
microphone module
13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-at (2.00-mm), UWVA, (eDP
1.3+PSR), TouchScreen display assembly with ush glass design, 72% color gamut;
typical brightness: 340 nits; 16:9 ultra wide aspect ratio; equipped with an HD webcam/
microphone module
13.3-in, QHD+ (3200×1800), WLED, BrightView ultraslim-at (2.60-mm), UWVA, (eDP 1.2),
TouchScreen display assembly with ush glass design, 72% color gamut;
typical brightness: 300 nits; 16:9 ultra wide aspect ratio; equipped with an HD webcam/
microphone module
(2) Keyboard/top cover for use in the United States (includes cable) 906719-001
(3) Power connector cable 800229-002
(4) TouchPad (includes cable) 906721-001
(5) Audio jack module (includes cable) 801497-001
(6) RTC battery (includes cable and double-sided adhesive) 906708-001
(7) System board (includes processor, 16-GB of system memory, graphics subsystem with UMA memory,
and replacement thermal material):
906707-001
906706-001
914609-001
914608-001
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), 16-GB of system memory,
and the Windows 10 Professional operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W), 16-GB of system memory, and a nonWindows operating system
(8) Heat sink (includes replacement thermal material) 828819-001
(9) Fan (includes cable) 801493-001
(10) Solid-state drive:
1-TB, 2280, PCIe, 3×4, NVMe, solid-state drive supporting TLC DS 865697-002
512-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847110-010
256-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847109-012
(11) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter 793840-005
(12) Card reader board (includes cable) 906720-001
(13) Speakers (2, include left and right speakers and cables) 801501-001
(14) 3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable) 789116-005
(15) Bottom cover (includes rubber feet, speaker grilles, shielding, and vents) 906705-001
906722-601
906722-001
Computer major components 13
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Miscellaneous parts
Component Spare part number
45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) 854116-850
HP adapters:
HP HDMI-to-VGA adapter 701943-001
HP USB external DVD+/-RW DL SuperMulti Drive 747080-001
HP USB Type–A-to-USB Type–C adapter 833960-001
HP USB Type–C-to-USB 3.0 adapter 814618-001
HP USB-to-Gigabit RJ45 adapter 829941-001
Power cord (C5, 1.00-m for use in North America): 213349-015
Screw Kit 906709-001
14 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Case utility tool or similar plastic, at-edged tool
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
●
Torx T5 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Tools required 15
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 4 Removal and replacement procedures preliminary requirements
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 4 Removal and replacement procedures preliminary requirements
Page 27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 19
Page 28
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag on the back of the computer. See Service label on page 10 for details.
This chapter provides removal and replacement procedures.
There are as many as 37 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Bottom cover
Description Spare part number
Bottom cover (includes rubber feet, speaker grilles, shielding, and vents) 906705-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
20 Chapter 5 Removal and replacement procedures
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3. Remove the two Torx5 M2.0×7.8 screws (1) and the six Torx5 M2.0×3.9 screws (2) that secure
the bottom cover to the computer.
4. Insert a case utility tool (1) or similar plastic, at-edged tool between the bottom cover
and the computer near the display hinge area.
5. Release the bottom cover (2) by swinging the rear edge up and forward until it releases.
6. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
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Battery
Description Spare part number
3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable) 789116-005
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Bottom cover on page 20).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Release the tape (2) that secures the left speaker cable to the battery.
3. Release the right speaker cable (3) from the retention clips built into the battery.
4. Remove the four Phillips M2.0×4.1 screws (1) that secure the battery to the keyboard/top cover.
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5. Remove the battery (2).
Reverse this procedure to install the battery.
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter 793840-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Disconnect the battery cable from the system board (see Battery on page 22).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.
The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Remove the Phillips PM2.0×2.8 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
Component replacement procedures 23
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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves
should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Solid-state drive
Description Spare part number
1-TB, 2280, PCIe, 3×4, NVMe, solid-state drive supporting TLC DS 865697-002
512-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847110-010
256-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847109-012
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Disconnect the battery cable from the system board (see Battery on page 22).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.8 screw (1) that secures the solid-state drive to the computer. (The solid-
state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
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Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
Remove the speakers:
1. Disconnect the speaker cables (1) from the system board.
2. Remove the three Phillips PM2.0×2.8 screws (2) that secure the speakers to the keyboard/top cover.
3. Remove the speakers (3).
Description Spare part number
Speakers (2, include left and right speakers and cables) 801501-001
the computer on, and then shut it down through the operating system.
Reverse this procedure to install the speakers.
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TouchPad
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
Remove the TouchPad:
1. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is connected, and then
2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is secured to
Description Spare part number
TouchPad (includes cable) 906721-001
the computer on, and then shut it down through the operating system.
disconnect the TouchPad cable from the system board.
the keyboard/top cover with double-sided adhesive.)
3. Remove the ve Phillips PM2.0×2.3 broad head screws (3) that secure the TouchPad to the keyboard/
top cover.
4. Remove the TouchPad (4).
Reverse this procedure to install the TouchPad.
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RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 906708-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
Remove the RTC battery:
1. Disconnect the RTC battery (1) from the system board.
2. Detach the RTC battery (2) from the keyboard/top cover. (The RTC battery is attached to the keyboard/
the computer on, and then shut it down through the operating system.
top cover with double-sided adhesive.)
3. Remove the RTC battery.
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Card reader board
Description Spare part number
Card reader board (includes cable 906720-001
Before removing the card reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
Remove the card reader board:
1. Release the ZIF connector (1) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the system board.
2. Remove the Phillips PM2.0×2.8 screw (2) that secures the card reader board to the keyboard/top cover.
3. Lift the left side of the card reader board (3) until it rests at an angle.
4. Remove the card reader board (4) by sliding it up and to the left at an angle.
Reverse this procedure to install the card reader board.
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Fan
Description Spare part number
Fan (includes cable) 801493-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Release the shielding material (2) until the fan is accessible.
3. Remove the two Phillips PM2.0×4.2 screws (3) that secure the fan to the keyboard/top cover.
4. Remove the fan (4) by swinging the left side up and away at an angle.
Reverse this procedure to install the fan.
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System board
NOTE: The system board spare part kit includes the processor, 16-GB of system memory, a graphics
subsystem with UMA memory, and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
906722-601
906722-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20).
5. Remove the battery (see Battery on page 22).
6. Remove the fan (see Fan on page 30).
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 23)
●
Solid-state drive (see Solid-state drive on page 25)
●
Heat sink (see Heat sink on page 33)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Audio jack module ZIF connector cable
(2) WLAN module antenna cables
NOTE: The WLAN “Main/#1”antenna cable is connected to the WLAN module “Main” terminal. The
WLAN “Aux/#2”antenna cable is connected to the WLAN module “Aux” terminal.
(3) Display panel ZIF connector cable
(4) Power connector cable
(5) Left speaker cable
(6) RTC battery cable
(7) Backlight ZIF connector cable
(8) Keyboard ZIF connector cable
(9) TouchPad board ZIF connector cable
(10) Card reader board ZIF connector cable
Component replacement procedures 31
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(11) Right speaker cable
2. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×4.2 screw (2) that secure
the system board to the keyboard/top cover.
3. Lift the left (1) and right sides (2) of the system board until it rests at an angle.
4. Remove the system board (3) by sliding the front edge up and forward at an angle.
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Reverse this procedure to install the system board.
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20), and then remove the following components:
Remove the heat sink:
Description Spare part number
Heat sink (includes replacement thermal material) 828819-001
the computer on, and then shut it down through the operating system.
a. Battery (see Battery on page 22)
b. Fan (see Fan on page 30)
c. System board (see System board on page 31)
1. Release the shielding material (1) until the heat sink screws are accessible.
2. Remove the four Phillips PM2.0×6.5 screws (2) that secure the heat sink to the system board.
3. Remove the heat sink (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.
Component replacement procedures 33
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Reverse this procedure to install the heat sink.
Display assembly
Description Spare part number
13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-at (2.00-mm), UWVA, (eDP 1.3+PSR),
TouchScreen display assembly with ush glass design, 72% color gamut; typical brightness: 340 nits;
16:9 ultra wide aspect ratio; equipped with an FHD webcam/microphone module
13.3-in, QHD+ (3200×1800), WLED, BrightView ultraslim-at (2.60-mm), UWVA, (eDP 1.2), TouchScreen
display assembly with ush glass design, 72% color gamut; typical brightness: 300 nits; 16:9 ultra wide
aspect ratio; equipped with an FHD webcam/microphone module
13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-at (2.00-mm), UWVA, (eDP 1.3+PSR),
TouchScreen display assembly with ush glass design, 72% color gamut; typical brightness: 340 nits;
16:9 ultra wide aspect ratio; equipped with an HD webcam/microphone module
13.3-in, QHD+ (3200×1800), WLED, BrightView ultraslim-at (2.60-mm), UWVA, (eDP 1.2), TouchScreen
display assembly with ush glass design, 72% color gamut; typical brightness: 300 nits; 16:9 ultra wide
aspect ratio; equipped with an HD webcam/microphone module
906707-001
906706-001
914609-001
914608-001
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20), and then remove the following components:
34 Chapter 5 Removal and replacement procedures
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a. Battery (see Battery on page 22)
b. Fan (see Fan on page 30)
c. System board (see System board on page 31)
Remove the display assembly:
1. Release the display panel cable (1) from the retention clip that secures it.
2. Remove the four Phillips PM2.5×4.1 broad head screws (2) that secure the display assembly to
the keyboard/top cover.
3. Position the computer in the entertainment conguration (1).
Component replacement procedures 35
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4. Remove the display assembly (2) by sliding it up and forward.
Reverse this procedure to install the display assembly.
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Audio jack module
Description Spare part number
Audio jack module (includes cable) 801497-011
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20), and then remove the following components:
a. Battery (see Battery on page 22)
b. Fan (see Fan on page 30)
c. System board (see System board on page 31)
d. Display assembly (see Display assembly on page 34)
Remove the audio jack module:
1. Remove the Phillips PM2.0×2.3 broad head screw (1) that secures the audio jack module to
the keyboard/top cover.
2. Lift front edge of the audio jack module (2) until it rests at an angle.
3. Remove the audio jack module (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the audio jack module.
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Power connector cable
Description Spare part number
Power connector cable 800229-002
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 20), and then remove the following components:
a. Battery (see Battery on page 22)
b. Fan (see Fan on page 30)
c. System board (see System board on page 31)
d. Display assembly (see Display assembly on page 34)
Remove the power connector cable:
1. Remove the Phillips PM2.0×4.1 screw (1) that secures the power connector cable to the keyboard/
top cover.
2. Lift front edge of the power connector cable (2) until it rests at an angle.
3. Remove the power connector cable (3) by sliding it up and forward at an angle.
Reverse this procedure to install the power connector cable.
38 Chapter 5 Removal and replacement procedures
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6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 39).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 40.
Starting Setup Utility (BIOS) 39
Page 48
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
40 Chapter 6 Using Setup Utility (BIOS)
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7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 41.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 41
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3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
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8 Specications
Computer specications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied
and approved by HP for use with this computer.
The computer can operate on DC power within the following specications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Metric U.S.
Dimensions
Width 32.5 cm 12.9 in
Depth 21.9 cm 8.6 in
Height (front edge) 1.5 cm 0.6 in
Height (rear edge) 1.6 cm 0.6 in
Weight 1.5 kg 3.17 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V
dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc
@ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Computer specications 43
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Metric U.S.
Operating 10% to 90%
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
44 Chapter 8 Specications
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9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 45. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 46.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 47.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 45
Page 54
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 46.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 47.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
46 Chapter 9 Backing up, restoring, and recovering
Page 55
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 47. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 45.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 47.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 50.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 45.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 45.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 45.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 47
Page 56
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 49.
3. Follow the on-screen instructions.
48 Chapter 9 Backing up, restoring, and recovering
Page 57
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 49
Page 58
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 45.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
50 Chapter 9 Backing up, restoring, and recovering
Page 59
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 51
Page 60
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
52 Chapter 10 Power cord set requirements
Page 61
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
53
Page 62
Index
A
AC adapter and battery light 5
AC adapter, spare part number 14
action keys 9
adapters
HDMI-to-VGA 14
USB Type–A-to-USB Type–C 14
USB Type–C-to-USB 3.0 14
USB-to-Gigabit RJ45 14
antenna, location 6
audio jack module
removal 37
spare part number 13, 37
audio, product description 1
audio-in jack 4
audio-out jack 4
B
backups 45
battery
removal 22
spare part number 13, 22
BIOS
determining version 39
downloading an update 40
starting the Setup Utility 39
updating 39
Bluetooth label 11
boot order
changing 49
bottom cover
removal 20
spare part number 13, 20
buttons
power 5
TouchPad 7
volume 4
C
camera light 6
camera, location 6
caps lock light 8
card reader board
removal 29
spare part number 13, 29
chipset, product description 1
components
display 6
front 9
left side 5
right side 4
top 7
computer
major components 12
specications 43
D
display assembly
removal 34
spare part numbers 13, 34
display panel, product description 1
E
esc key 9
Ethernet, product description 2
F
fan
removal 30
spare part number 13, 30
fn key 9
G
graphics, product description 1
H
HDMI port 4
HDMI-to-VGA adapter, spare part
number 14
headphone jack 4
heat sink
removal 33
spare part number 13, 33
HP PC Hardware Diagnostics (UEFI)
using 41
HP Recovery Manager
correcting boot problems 49
starting 48
HP Recovery media
creating 45
recovery 48
HP Recovery partition
recovery 48
removing 50
J
jacks
audio-in 4
audio-out 4
headphone 4
microphone 4
K
keyboard, product description 2
keyboard/top cover, spare part
number 13
keys
action 9
esc 9
fn 9
Windows 9
Windows applications 9
L
labels 10
Bluetooth 11
regulatory 11
serial number 10
wireless certication 11
WLAN 11
lights
AC adapter and battery 5
camera 6
caps lock 8
mute 8
power 6
locating information
hardware 3
software 3
M
memory card reader 6
memory, product description 1
54 Index
Page 63
microphone
location 6
product description 1
microphone jack 4
minimized image recovery 48
minimized image, creating 47
miscellaneous parts 14
model name 1
mute light 8
O
operating system, product
description 2
optical drive, spare part number 14
original system recovery 47
P
pointing device, product
description 2
ports
HDMI 4
product description 2
USB 3.0 (powered) charging 4, 5
USB Type-C 4
power button 5
power connector 5
power connector cable
removal 38
spare part number 13, 38
power cord
set requirements 51
spare part number 14
power lights 6
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
keyboard 2
memory 1
microphone 1
operating system 2
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
serviceability 2
solid-state drive 1
video 1
wireless 2
product name 1
product name and number,
computer
R
recover
options 47
recovery
discs 46, 48
HP Recovery Manager 47
media 48
starting 48
supported discs 46
system 47
USB ash drive 48
using HP Recovery media 46
recovery media
creating 45
creating using HP Recovery
Manager 46
recovery partition
removing 50
regulatory information
regulatory label 11
wireless certication labels 11
removal/replacement procedures
20
RTC battery
removal 28
spare part number 13, 28
S
Screw Kit, spare part number 14
security, product description 2
sensors, product description 2
serial number 10
service label 10
serviceability, product description 2
solid-state drive
product description 1
removal 25
spare part numbers 13, 25
10
speakers
location 9
removal 26
spare part number 13, 26
specications 43
supported discs, recovery 46
system board
removal 31
spare part numbers 13, 31
system recovery 47
system restore point
creating 46
system restore point, creating 45
T
TouchPad
removal 27
spare part number 13, 27
TouchPad button 7
TouchPad zone 7
traveling with the computer 11
U
USB 3.0 charging (powered) port 4,
5
USB Type-C port 4
USB Type-C-to-USB 3.0 adapter,
spare part number 14
USB Type–A-to-USB Type–C, spare
part number 14
USB-to-Gigabit RJ45 adapter, spare
part number 14
V
vents 5
video, product description 1
volume button 4
W
Windows
system restore point 45, 46
Windows applications key 9
Windows key 9
Windows tools
using 46
wireless antenna, location 6
wireless certication label 11
wireless, product description 2
WLAN antenna, location 6
WLAN label 11
Index 55
Page 64
WLAN module
removal 23
spare part number 13, 23
56 Index
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