Hewlett-Packard ENVY 13 x360 Service manual
HP ENVY x360 Convertible PC
(model number 13-y0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2016
Document Part Number: 902006-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Keys ..................................................................................................................................................... 9
Front ....................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Service label ......................................................................................................................................................... 10
Computer major components .............................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement procedures preliminary requirements .................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................................... 18
Equipment guidelines ..................................................................................................... 19
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Bottom cover ..................................................................................................................................... 20
Battery ............................................................................................................................................... 22
WLAN module .................................................................................................................................... 23
v
Solid-state drive ................................................................................................................................ 25
Speakers ............................................................................................................................................ 26
TouchPad ........................................................................................................................................... 27
RTC battery ........................................................................................................................................ 28
Card reader board .............................................................................................................................. 29
Fan ..................................................................................................................................................... 30
System board .................................................................................................................................... 31
Heat sink ............................................................................................................................................ 33
Display assembly ............................................................................................................................... 34
Audio jack module ............................................................................................................................. 37
Power connector cable ...................................................................................................................... 37
6 Using Setup Utility (BIOS) ............................................................................................................................. 39
Starting Setup Utility (BIOS) ................................................................................................................................ 39
Updating Setup Utility (BIOS) .............................................................................................................................. 39
Determining the BIOS version ........................................................................................................... 39
Downloading a BIOS update .............................................................................................................. 40
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 41
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41
8 Specications .............................................................................................................................................. 43
Computer specications ...................................................................................................................................... 43
9 Backing up, restoring, and recovering ........................................................................................................... 45
Creating recovery media and backups ................................................................................................................ 45
Creating HP Recovery media (select products only) ......................................................................... 45
Using Windows tools ........................................................................................................................................... 46
Restore and recovery ........................................................................................................................................... 47
Recovering using HP Recovery Manager ........................................................................................... 47
What you need to know before you get started ............................................................. 47
Using the HP Recovery partition (select products only) ................................................. 48
Using HP Recovery media to recover .............................................................................. 48
Changing the computer boot order ................................................................................ 49
Removing the HP Recovery partition (select products only) ......................................... 50
10 Power cord set requirements ...................................................................................................................... 51
Requirements for all countries ............................................................................................................................ 51
Requirements for specic countries and regions ................................................................................................ 51
vi
11 Recycling .................................................................................................................................................. 53
Index ............................................................................................................................................................. 54
vii
viii
1 Product description
Category Description
Product Name HP ENVY x360 Convertible PC (model number 13-y0XX)
Processors Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W)
Chipset Intel integrated soldered-on-circuit (SOC)
Graphics Internal graphics:
Intel HD Graphics 620
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI) v2.0a
Panel 13.3-in, ultra high-denition (UHD) (3840×2160), white light-emitting diode (WLED), BrightView,
ultraslim-at (2.00-mm), UWVA, (eDP 1.3+PSR), TouchScreen display assembly with ush glass
design, 72% color gamut; typical brightness: 340 nits; 16:9 ultra wide aspect ratio
13.3-in, quad high-denition+ (QHD+) (3200×1800), WLED, BrightView ultraslim-at (2.60-mm),
UWVA, (eDP 1.2), TouchScreen display assembly with ush glass design, 72% color gamut; typical
brightness: 300 nits; 16:9 ultra wide aspect ratio
Memory One on-board system memory slot, non-accessible/non-upgradeable
Support for LPDDR3-1866 dual channel
Support for up to 16-GB maximum system memory in the following congurations:
●
16384-MB: (256-MB × 32 × 4 × 4 pieces)
●
8192-MB: (256-MB × 16 × 4 × 4 pieces)
●
4096-MB: (128-MB × 32 × 2 × 4 pieces)
Solid-state drive Solid-state drives:
Support for single PCIe M.2 solid-state drives conguration as storage (scope M.2 2280)
Support for the following solid-state drives:
●
1-TB PCIe NVMe M.2 solid-state drive supporting triple level cell (TLC)
●
512-GB PCIe NVMe M.2 solid-state drive supporting TLC
●
256-GB PCIe NVMe M.2 solid-state drive supporting TLC
Audio and video HP Wide Vision FHD and HD webcam with indicator light, 1080p by 30 frames per second,
BSI sensor, f2.2, 88° wide eld of vision;
Bang & Olufsen audio
Dual speakers with subwoofer
Support for HD Audio Boost (codec CX7700)
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
and noise suppression software
Support for voice recognition
Support for HP Noise Cancellation
1
Category Description
Ethernet Integrated 10/100/1000 network interface controller (NIC)
Integrated 10/100 NIC
Sensors Accelerometer (for display panel rotation detection and to lock the keyboard and TouchPad
function; STMicro HP2DC2TR)
E-compass (STMicro HP9DS1TR)
Gyroscope (STMicro HP9DS1TR)
Sensor hub (integrated in processor SoC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2
Combo Adapter
Two M.2/PCIe WLAN antennas
External media cards Micro-Secure Digital (SD) media reader slot
Ports
Keyboard/pointing devices Full-size, backlit, island-keyboard in Turbo Silver nish
Power requirements Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) with C5, 1.00-meter
Security Support for Discret Trusted Platfom Module (TPM) and fTPM 2.0
Operating system Preinstalled:
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v2.0a supporting up to 4096×2160 @ 60 Hz
●
RJ-45/Ethernet
●
USB 3.1 Gen 1 port with Type-A connector (3)
●
USB 3.1 Gen 1 port with Type-C connector
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enables as default
power cord
Support for 3-cell, 56-WHr, 4.96-AHr, Li-ion battery
●
Windows 10
●
Windows 10 Home Professional
●
Windows 7 Professional 64- and 32-bit
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
For developed market (ML): Windows 10 Home High End ML and Windows 10 Home with
Oce365P High End AFO ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home High End EM/SL/
China
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
●
●
Notebook:
◦
To increase the volume, press the edge closest to
the hinge.
◦
To decrease the volume, press the edge closest to
the TouchPad.
Tablet:
◦
To increase the volume, press the edge closest to
the TouchPad.
◦
To decrease the volume, press the edge closest to
the hinge.
(2) USB Type-C port Connects a USB device with a Type-C connector.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) USB 3.0 charging (powered) ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select
HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
4 Chapter 2 External component identication
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
(5) Power button
●
White: The AC adapter is connected and the battery is
fully charged.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Left side 5
Component Description
Display
(6) Power light
(7) Memory card reader Reads optional memory cards that enable you to store, manage,
●
On: The computer is on.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
6 Chapter 2 External component identication
local area networks (WLANs).
Top
TouchPad
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select
HP Documentation.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
on the screen.
Top 7
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
Front
(2) fn key Executes specic functions when pressed in combination with
the esc key or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) Windows application key Displays options for a selected object.
Component Description
Speakers Produce sound.
Front 9
3 Illustrated parts catalog
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item Description Function
(1) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(2) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(3) Warranty period This number describes the duration of the warranty
period for the computer.
(4) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Component
(1) HP product name (select products only)
10 Chapter 3 Illustrated parts catalog
Component
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Service label 11
Computer major components
12 Chapter 3 Illustrated parts catalog
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