Hewlett-Packard Elite x3 Service manual
HP Elite x3
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Adreno, Fluence, Qualcomm, and Snapdragon
are trademarks of Qualcomm Incorporated,
registered in the United States and other
countries, used with permission. Windows is a
trademark of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: August 2016
Document Part Number: 855138-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your device.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on–screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this device, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the device, please contact your local
point of sale (the seller).
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Front ....................................................................................................................................................................... 3
Back ........................................................................................................................................................................ 6
Labels ..................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Major components ................................................................................................................................................. 9
Miscellaneous parts ............................................................................................................................................. 10
4 Removal and replacement preliminary requirements ..................................................................................... 11
Tools required ...................................................................................................................................................... 11
Service considerations ......................................................................................................................................... 11
Plastic parts ....................................................................................................................................... 12
Cables and connectors ...................................................................................................................... 12
Grounding guidelines ........................................................................................................................................... 12
Electrostatic discharge damage ........................................................................................................ 12
Packaging and transporting guidelines .......................................................................... 14
Workstation guidelines ................................................................................ 14
5 Removal and replacement procedures ........................................................................................................... 16
Component replacement procedures .................................................................................................................. 16
Card reader tray ................................................................................................................................................... 16
End cap ................................................................................................................................................................. 17
Display panel assembly ....................................................................................................................................... 18
Chassis and battery removal ............................................................................................................................... 25
Rear camera ......................................................................................................................................................... 28
System board ....................................................................................................................................................... 30
Front camera ........................................................................................................................................................ 32
Iris camera ........................................................................................................................................................... 33
Antenna board ..................................................................................................................................................... 34
6 Specications .............................................................................................................................................. 35
iii
7 Power adapter requirements ........................................................................................................................ 36
Requirements for all countries ............................................................................................................................ 36
Requirements for specic countries and regions ................................................................................................ 36
8 Recycling .................................................................................................................................................... 38
Index ............................................................................................................................................................. 39
iv
1 Product description
Category Description
Product Name HP Elite x3
Processor and chipset
Graphics
Panel 5.96 inch (15.14 cm), WQHD 2560x1440 AMOLED, 16:9 aspect ratio, 494 PPI, Gorilla Glass4 with
Memory 4 GB LPDDR4 memory, integrated onto system board, dual channel x32 PoP 32 Gbit
Storage eMMC 5.1
Audio and video Three internal microphones
Qualcomm® MSM 8996 SnapdragonTM 820 Quad Core Processor
AdrenoTM 530 GPU (integrated in the MSM 8996 processor)
anti-smudge coating. Viewing Angle: 85’/85’/85’/85’. Brightness: typical 350 nits (cd/m2)
Supports passive pen and Multi-touch
64 GB eMMC, integrated onto system board
Your device has read/write support for SDXC microSD cards up to 2 TB
One external microphone from audio-out (headphone)/audio-in (microphone) combo jack
Stereo speakers, one speaker sharing with earpiece, speaker rated power is 0.6 W per channel,
short-term maximum power is 1.2 W
Snapdragon Audio+ audio support, B&O Branding
Qualcomm FluenceTM Pro technology
16.0 MP full-frame high-denition (HD) rear-facing camera, with single LED ash, and low light
capabilities. (Phase detection auto focus support planned for future Over The Air (OTA) upgrade)
8.0 MP full-frame HD front-facing camera, with low light capabilities
2.4 MP IRIS scan (Iris Recognition)
Sensors Accelerometer + Gyroscope
Ambient light sensor (ALS) + Proxy combo
Pressure
e-Compass
Near Field Communication (NFC)
Sensor Hub (SSC on MSM 8996)
Hall eect sensor
Wireless networking Integrated WLAN option:
802.11 ac/a/b/g/n, dual band 2x2 MIMO with dual antenna
Miracast/Wi-Fi Direct mirroring
Bluetooth 4.0+ LE and security
Near eld communication (NFC):
NXP (NQ210)
1
Category Description
WWAN:
●
EMEA+APC+Chile–2G: 850/900/1800/1900 MHz, 3G: B5/8/2/1/4, 4G: FDD
B1/3/5/7/8/19/20/26/28, TDD B38/39/40/41 (roaming bands B2/4/17/12/29 are desired
but no tests and performance conformance are required), 2DL CA: B3+B20, B3+B7, B20+B7,
B7+B28, B1+B3, B3+B5, B3+B8, B1+B5, B3+B28, TDD Intra CA; Frequency Ranges: LB
703-960 MHz, MB 1710-2170 MHz; HB 2300-2400 MHz, 2496-2690 MHz
●
Americas (excluding Chile)–2G: 850/900/1800/1900MHz, 3G: B5/8/2/1/4, 4G: FDD
B2/4/5/7/12/17/29/30 (roaming bands B1/3/20 are desired but no tests and performance
conformance are required), 2DL CA: B2+B29, B4+B29, B2+B17, B4+B17, B2+B12, B4+B12,
B4+B7; Frequency Ranges: LB 699-960 MHz; MB 1710-2170 MHz; HB 2496-2690 MHz
Select products support two SIM cards
External expansion microSD card slot expandable up to 2 TB, plus security feature
Ports
Docking HP Elite x3 Desk Dock
Keyboard/Mouse Support for USB or Bluetooth external keyboard and mouse
Power requirements Battery
●
Audio: 3.5 mm both 3 and 4-pole audio-out (headphone)/audio-in (microphone) combo jack
for headset
●
USB 3.0 Type-C connector
●
Dual Nano SIM card or Nano SIM+ microSD card via 3-in-2 card tray
●
Video out via USB 3.0, DP Alt Mode
●
POGO pin connector
Non-removable, 3.85 V, Pack capacity is 15.98 Wh Long life Battery (LLB).
Battery capacity is typical 4,150 mAh Lithium-Polymer, 1S1P
Adapter
USB charging, via USB 3.0 Type-C connector
Wall adaptor: 5 V/2 A 10 W
Wireless charging, WPC(Qi)/PMA dual mode
Full range (110-240 V)
Power cord
USB 3.0 Type C to A cable (1.0)
Operating system Preinstalled:
Serviceability End user replaceable parts:
2 Chapter 1 Product description
●
Windows® 10 Mobile - Dual SIM
●
Windows 10 Mobile - Single SIM
●
Operating system OTA upgrade for 2 years after purchase
●
AC adapter
2 External component identication
Front
Front 3
Component Description
(1) Power light
(2) Ambient light sensor Detects the light in the surrounding area and then adjusts the
(3) Earpiece Produces sound for phone calls.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
●
Red: The battery is near depletion and is being charged.
This light will remain on until the battery is charged
enough for the device to be functional.
brightness of the display.
To set automatic brightness adjustment:
▲
Swipe down from the top of the screen, tap All
settings
, tap System, tap Display, and then follow the on-
screen instructions.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
To access this guide:
▲
Swipe up from the middle of the Start screen, tap
HP Device Hub, and then tap User Guide. Select your
language if prompted to do so, and then tap Regulatory,
Safety and Environmental Notices.
IMPORTANT: You must be connected to the Internet to access
the latest version of the document.
NOTE: When a device is connected to the jack, the external
speakers are disabled.
(5) Camera Records video and captures photographs.
(6) Iris camera Allows iris recognition to unlock your device, instead of a PIN.
(7) Power button
4 Chapter 2 External component identication
To use your camera:
▲
Tap on the Start screen.
●
When the device is o, press the button for about 5
seconds until the device vibrates to turn on the device.
●
When the device is on, press the button briey to turn o
and lock the screen.
●
When the screen is o, press the button to display the lock
screen.
●
When the device is on, press and hold the button until the
slide down to power o message appears. Release the
button, and then swipe down to turn o the device.
NOTE: The device will power on when connected to a power
source.
Component Description
(8) Volume up button Increases speaker volume incrementally while you hold down
the button. The volume status bar appears when you press this
button.
(9) Volume down button Decreases speaker volume incrementally while you hold down
the button. The volume status bar appears when you press this
button.
(10) Internal microphone Transmits sound for phone calls and records sound for other
applications on your device.
(11) Speaker Produces sound.
(12) USB Type-C charging port Connects to the AC adapter to provide power to the device,
connects to the desk dock, or connects to any USB device with a
Type-C connector.
NOTE: Adapters (purchased separately) may be required.
(13) Nano SIM/microSD memory card reader Supports a nano subscriber identity module (SIM) card and a
microSD memory card in a dual-compartment tray. Select
products support two SIM cards.
Place your ngernail in the small recess on the bottom of the
card tray and pull the tray out to remove it from the device.
NOTE: Your device has read/write support for microSD
memory cards up to 2 TB.
Front 5
Back
Component Description
(1) WWAN antennas* Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(3) Secondary microphones Record sound.
(4) Flash and ashlight Provides light for photographs and videos, and can operate as a
ashlight.
To access the ashlight:
▲
Swipe down from the top of the screen, tap Expand, and
then tap Flashlight.
Tap Flashlight again to turn o the ashlight.
(5) Fingerprint reader Allows a ngerprint recognition to unlock your device instead of
a PIN.
NOTE: The ngerprint reader may require additional software.
For more information, go to http://www.hp.com/support.
(6) NFC tapping area Allows you to share data and les with another device that has
Near Field Communications (NFC). Simply touch the devices
together.
6 Chapter 2 External component identication
Component Description
(7) Wireless charging area Allows you to charge your device wirelessly.
(8) Accessory connector Connects optional accessories that support Pogo pin connectors.
(9) Camera Records video and captures photographs.
To use the camera:
▲
Tap on the Start screen.
*The antennas are not visible from the outside of the device. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this guide:
▲
Swipe up from the middle of the screen, tap HP Device Hub, and then tap User Guide. Select your language if prompted to
do so, and then tap Regulatory, Safety and Environmental Notices.
IMPORTANT: You must be connected to the Internet to access the latest version of the document.
Back 7
Labels
The labels for the device provide information you may need when you troubleshoot system problems or
travel internationally with the device.
IMPORTANT: Check the following locations for the labels described in this section: the HP Device Hub app,
the electronic regulatory labels, the back of the device, and the device box.
To access the HP Device Hub:
▲
Swipe up from the middle of the screen, tap HP Device Hub. From here you can view the model
name, the product number, the IMEI number, and other information.
To access the electronic regulatory labels:
▲
Swipe up from the middle of the screen, tap HP Device Hub, and then tap Regulatory.
●
Service label—Provides important information to identify your device. When contacting support, you
will probably be asked for the serial number, IMEI number, and possibly for the product number or the
model number. Locate these numbers before you contact support.
●
Regulatory label(s)—Provide(s) regulatory information about the device.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels on the device are located on the bottom of the back of the device.
8 Chapter 2 External component identication
3 Illustrated parts catalog
Major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your device, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Item Component Spare part number
(1) 5.96 inch, WQHD 2560x1440 AMOLED, Touchscreen display panel assembly, includes
OLED panel, laminated touch sensor, lens adhesive, display ex
(2) Chassis; if you replace the chassis, you must also replace the battery 903685-001
(3) Battery,1C, 15 WHr, LI FC01015-PL non-user removable; if you replace the battery, you
must also replace the chassis
(4) Front camera (includes cable) 853377-001
903687-001
838524-005
Major components 9
Item Component Spare part number
(5) Iris camera (includes cable) 900262-001
(6) Rear camera (includes cable) 853376-001
(7) System board, includes audio board and thermal pads
(8) Back cover
For use in North America—Pre-assembled and IP tested and includes audio-out
For use in rest of the world—Pre-assembled and IP tested and includes audio-out
(9) Card reader tray 903690-001
(10) Antenna board 903688-001
(11) End cap 903689-001
●
For use in North America, equipped with Windows 10, Snapdragon 820 quad core
processor, 4 GB, 64 G eMMC
●
For use in the rest of the world, equipped with Windows 10, Snapdragon 820 quad core
processor, 4 GB, 64 G eMMC
(headphone)/audio-in (microphone) combo jack for headset jack, USB port, NFC module,
rear charging, heat spreader, lens adhesive, WWAN/WLAN
(headphone)/audio-in (microphone) combo jack for headset, USB port, NFC module, rear
charging, heat spreader, lens adhesive, WWAN/WLAN
Miscellaneous parts
Component Spare part number
AC adapter, 10 W, NPFC. non-Smart USB, wall mount 911233-001
903660-001
905637-001
903684-001
904364-001
Cable, USB 3.1, Type-C 858604-001
Display pressure-sensitive adhesive 904362-001
Headset 906675-001
Metal kit, includes display ex retention bracket, battery ex retention bracket, rear camera retaining
bracket, and USB ex retaining bracket
Speaker mesh cap 904363-001
Tape, battery adhesive 903695-001
Screw kit, includes rubber screw cover grommet 903691-001
Device
●
For use in Americas region, X5V47AA, Black 907587-001
●
For use in APJ region, Black with 1 SIM card 908817-001
●
For use in APJ region, Black with 2 SIM cards 908818-001
●
For use in EMEA region, Y1M43EA, Black 908006-001
903686-001
10 Chapter 3 Illustrated parts catalog
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