Hewlett-Packard 810 G2 Service manual

HP EliteBook Revolve 810 G2

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

Product notice

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.

This guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See

http://www.microsoft.com for details.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: December 2013

Document Part Number: 752387-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Display ................................................................................................................................... 5

Right side ................................................................................................................................ 6

Left side .................................................................................................................................. 7

TouchPad ................................................................................................................................ 7

Lights ...................................................................................................................................... 8

Keys ....................................................................................................................................... 9

Bottom .................................................................................................................................. 11

Rear ..................................................................................................................................... 12

3 Illustrated parts catalog .................................................................................................. 13

Service tag ............................................................................................................................ 13

Computer major components ................................................................................................... 14

Miscellaneous parts ................................................................................................................ 17

Sequential part number listing .................................................................................................. 18

4 Removal and replacement procedures preliminary requirements .................................... 22

Tools required ....................................................................................................................... 22

Service considerations ............................................................................................................ 22

Plastic parts ............................................................................................................ 22

Cables and connectors ............................................................................................ 23

Drive handling ........................................................................................................ 23

Grounding guidelines ............................................................................................................. 24

Electrostatic discharge damage ................................................................................. 24

Packaging and transporting guidelines ....................................................... 25

Workstation guidelines ............................................................................. 25

Equipment guidelines ................................................................................ 26

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 27

Component replacement procedures ........................................................................................ 27

Battery ................................................................................................................... 28

Service door ........................................................................................................... 30

WWAN module ..................................................................................................... 32

vii

WLAN module ........................................................................................................ 34

Solid-state drive ...................................................................................................... 35

Memory module ...................................................................................................... 37

6 Removal and replacement procedures for Authorized Service Provider parts .................. 39

Component replacement procedures ........................................................................................ 39

NFC board ............................................................................................................ 40

Keyboard ............................................................................................................... 41

Top cover ............................................................................................................... 45

Speakers ................................................................................................................ 48

Power Button board ................................................................................................. 50

RTC battery ............................................................................................................ 51

Fan/heat sink assembly ........................................................................................... 53

System board ......................................................................................................... 55

Hinge cover ........................................................................................................... 58

Display assembly .................................................................................................... 60

7 Backup and recovery ...................................................................................................... 62

Windows 8.1 ........................................................................................................................ 62

Backing up your information ..................................................................................... 62

Performing a system recovery ................................................................................... 62

Using the Windows recovery tools ............................................................. 63

Using f11 recovery tools ........................................................................... 63

Using Windows operating system media (purchased separately) .................... 64

Using Windows Refresh or Windows Reset ................................................. 65

Using HP Software Setup .......................................................................... 65

Windows 7 ........................................................................................................................... 66

Creating recovery media and backups ...................................................................... 66

Guidelines ............................................................................................... 66

Creating recovery media with HP Recovery Disc Creator (select models

only) ....................................................................................................... 66

Creating recovery media ............................................................ 67

Backing up your information ...................................................................... 67

Performing a system recovery ................................................................................... 68

Using the Windows recovery tools ............................................................. 69

Using f11 recovery tools (select models only) ............................................... 70

Using Windows 7 operating system media .................................................. 70

8 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8.1 ......................... 72

Using Computer Setup ............................................................................................................ 72

viii

Starting Computer Setup .......................................................................................... 72

Navigating and selecting in Computer Setup .............................................................. 72

Restoring factory settings in Computer Setup ............................................................... 73

Updating the BIOS .................................................................................................. 73

Determining the BIOS version .................................................................... 74

Downloading a BIOS update ..................................................................... 74

Using Advanced System Diagnostics ........................................................................................ 75

9 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ........ 76

Starting Setup Utility (BIOS) ..................................................................................................... 76

Updating the BIOS ................................................................................................................. 76

Determining the BIOS version ................................................................................... 76

Downloading a BIOS update .................................................................................... 77

Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 77

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 78

10 Specifications ................................................................................................................ 79

Computer specifications .......................................................................................................... 79

11.6-inch UWVA display specifications .................................................................................... 80

11 Power cord set requirements ........................................................................................ 81

Requirements for all countries .................................................................................................. 81

Requirements for specific countries and regions ......................................................................... 81

12 Recycling ...................................................................................................................... 83

Index ................................................................................................................................. 84

ix

x

1 Product description

Category Description

Product Name HP EliteBook Revolve 810 G2

Processors

Chipset Mobile Intel QM87 PCH chipset

Graphics Intel UMA Graphics with shared video memory

Panel 11.6-in high-definition (HD), light-emitting diode (LED), AntiGlare (AG), UWVA (1366×768),

Memory One customer-accessible/upgradable memory module slot + 4-GB on the system board

Intel® Dual Core® i7-4600U 2.1-GHz processor (turbo up to 3.3-GHz), 1600-MHz

●

FSB, 4-MB L3 cache, 15 W

Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz), 1600-MHz FSB, 3-

●

MB L3 cache, 15 W

Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-GHz), 1600-MHz FSB,

●

3-MB L3 cache, 15 W

Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side bus (FSB), 3 MB L3

●

cache, 15 W

Support for dual-display ports through the dock

ultraslim display with webcam and microphone

Touchscreen enabled. Touch Controller: Atmel, 2952T1

Typical brightness: 400 nits

Support for DDR3L PC-3 12800 (1600-MHz)

Support for 12288-MB of system RAM in the following configurations:

12288-MB (8192-MB memory module + 4096-MB on system board)

●

8192-MB (4096-MB memory module + 4096-MB on system board)

●

4096-MB (4096-MB on system board)

●

Solid-state drive Serial ATA III

Support for the following single solid-state drive configurations:

256-GB M.2

●

128-GB M.2

●

180-GB M.2

●

Audio and video DTS Studio sound

Integrated dual-array microphones

Stereo speakers (2)

Camera 720 HD

Ethernet Integrated Intel 82579LM 10/100/1000 network interface card (NIC)

1

Category Description

Wireless Integrated wireless personal area network (WPAN) option supported only through

combination module

Two WLAN antennas built into display assembly

Integrated wireless local area network (WLAN) options by way of wireless module

Support for the following WLAN modules:

Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo

●

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo

●

Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi

●

Support for no WLAN/Bluetooth option

Two WWAN antennas built into display assembly

Integrated wireless wide area network (WWAN) options by way of wireless module

Support for the following WWAN modules:

HP hs3110 HSPA+ Mobile Broadband

●

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States)

●

HP lt4112 LTE/HSPA+ Mobile Broadband Module (for use in Europe and Asia Pacific)

●

WWAN secured by micro-SIM

Support for no WWAN option

Support for WWAN after market option

Integrated near field communication (NFC) module and antenna

External media cards Micro-Secure Digital slot

Combo Headphone/MIC jack side docking connector

Ports

Sensors

AC adapter

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

DisplayPort 1.2

●

Docking

●

RJ-45 (Ethernet)

●

USB 3.0 (2), (1 charging port)

●

Accelerometer

●

ALS

●

Compass

●

Gyro

●

Docking Quest 1.0 & Quest 2.0

2 Chapter 1 Product description

NFC with Secure Element

●

Proximity (SAR)

●

Category Description

Keyboard/pointing
devices

Power requirements Support for 65-W HP Smart AC adapter (RC, V, EM, 3-wire) and 45-W HP Smart AC

Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (Li-ion)

Security

Operating system Preinstalled:

Full-size, backlit, spill-reistant keyboard with DuraKeys and active pen

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch­zoom as default

Taps enabled by default

Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick)

Multitouch gestures enabled

adapter (RC, V, non-PFC, 3-wire)

Power cord is configurable; either 3.2 feet or 6 feet (1.0 or 1.8 meter)

For specific power cord options, see

Support for security cable lock

●

Support for Trusted Platfom Module (TPM) 1.2 Enhanced Drive Lock

●

HP ProtectTools (Limited Suite)

●

HP Power Assistant

●

Preboot Authentication (Password)

●

Miscellaneous parts on page 17.

Windows 8.1 CH 64-bit (only available in China)

●

Windows 8.1 EM 64-bit

●

Windows 8.1 ML 64-bit

●

Windows 8.1 Professional 64-bit

●

Windows 8.1 Professional 64-bit DPK with Windows 7 Pro image (not available in

●

China or Japan)

Windows 7 Professional 64-bit

●

Windows 7 Home Premium 64-bit

●

FreeDos 2.0

●

Serviceability End user replaceable part:

AC adapter

●

Primary battery

●

DIMM memory

●

M.2 solid-state drive

●

Docking Station

●

WLAN module

●

WWAN module

●

3

2 External component identification

4 Chapter 2 External component identification

CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate

the display counterclockwise, and do not force the rotating action.

To change your notebook to a tablet

1. Rotate the display clockwise 180 degrees until the display faces backwards.

2. Lower the display over the keyboard.

To change the tablet back into a notebook, reverse these steps.

Display

Component Description

(1) WWAN antennas (2)* Send and receive wireless signals to communicate with

wireless wide area networks (WWAN).

(2) Ambient light sensor Brightens or dims the display in response to

ambient light.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks (WLAN).

(4) Internal microphones (2) Record sound.

(5) Webcam light On: The webcam is in use.

Display

5

Component Description

(6) Webcam Records video and captures photographs. Some models

(7) Windows Home button Returns you to the Start screen.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides.

Right side

Component Description

allow you to video conference and chat online using
streaming video.

(1) Power button Turns power on and off.

(2)

(3) Rotation lock Locks screen orientation in either Landscape or

(4) Volume button Lowers the volume.

(5) Volume button Raises the volume.

(6) Speaker Produces sound.

(7)

Power light

Memory card reader Reads optional memory cards that store,

On: The computer is on.

●

Blinking: The computer is in the Sleep state,

●

a powersaving state. The computer shuts
off power to the display and other
unneeded components.

The computer is off or in Hibernation.

●

Hibernation is a power-saving state that
uses the least amount of power.

Portrait mode.

NOTE: When you move between notebook

and tablet configuration, the computer screen
will automatically change to vertical or
horizontal. To lock the current screen
orientation, slide the screen orientation button.

manage, share, or access information.

6 Chapter 2 External component identification

Component Description

(8)

(9) Docking port Connects an optional docking device.

Left side

NOTE: Your computer may look slightly different from the illustration in this section.

Audio-out (headphone) jack/Audio­in (microphone) jack

Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal

injury, adjust the volume before putting on
headphones, earbuds, or a headset. For
additional safety information, see the

Regulatory, Safety, and Environmental
Notices. .

NOTE: When a device is connected to the

jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio­out (headphone) and audio-in (microphone).

Component Description

(1) Vent Enables airflow to cool internal components.

(2) Speaker Produces sound.

TouchPad

NOTE: Your computer may look slightly different from the illustration in this section.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Left side

7

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad zone Moves the pointer and selects or activates items on

the screen.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to

(2)

Mute light

8 Chapter 2 External component identification

all capital letters.

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

Component Description

Keys

(3)

(4)

(5) Num lock light On: Num lock is on.

(6) TouchPad light

Microphone mute light

Wireless light

Amber: microphone sound is off.

●

Off: Microphone is on.

●

On: An integrated wireless device, such as

●

a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on..

NOTE: On some models, the wireless light is

amber when all wireless devices are off.

On: The TouchPad is off..

●

Off: The TouchPad is on.

●

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) esc key Displays system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with a function key, the

num lk key, the esc key, or the b key.

(3)

(4) Function keys Execute frequently used system functions when

Windows button Displays the Windows Start menu.

pressed in combination with the fn key.

Keys

9

Component Description

(5) Embedded numeric keypad When the keypad is turned on, it can be used

like an external numeric keypad.

Each key on the keypad performs the function
indicated by the icon in the upper-right corner of
the key.

(6)

Windows application key Displays options for a selected object.

10 Chapter 2 External component identification

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Service door Gives access to the hard drive, the wireless LAN

module slot, the WWAN module slot (select
models only), and the memory module slots.

CAUTION: To prevent an unresponsive

system, replace the wireless module only with a
wireless module authorized for use in the
computer by the governmental agency that
regulates wireless devices in your country or
region.

(2) Vents Enables airflow to cool internal components.

NOTE: The computer fan starts up

automatically to cool internal components and
prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

(3)

(4) Battery bay Holds the battery.

(5)

Near Field Communication (NFC)
antenna

Battery bay cover release latch Releases the battery cover over the battery bay.

Allows you to connect wirelessly with,
communicate with, and transfer data/info to and
from your Near Field Communication (NFC)­compatible devices.

Bottom

11

Rear

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1)

(2)

(3)

(4)

(5)

RJ-45 (network) jack Connects a network cable.

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the

●

network.

USB 3.0 ports (1) Connects an optional USB device, such as a

keyboard, mouse, external drive, printer,
scanner or USB hub.Connects an optional USB
device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.

Security cable slot Attaches an optional security cable to the

computer.

NOTE: The security cable is designed to act

as a deterrent, but it may not prevent the
computer from being mishandled or stolen.

DisplayPort Connects an optional digital display device,

such as a high-performance monitor or
projector.

USB 3.0 charging port Connects an optional USB device, such as a

keyboard, mouse, external drive, printer,
scanner or USB hub. Standard USB ports will not
charge all USB devices or will charge using a
low current. Some USB devices require power
and require you to use a powered port.

(6) Power connector Connects an AC adapter.

(7)

AC adapter light

12 Chapter 2 External component identification

NOTE: USB charging ports can also charge

select models of cell phones and MP3 players,
even when the computer is off.

White: The AC adapter is connected and

●

the battery is charged..

Amber: The AC adapter is connected and

●

the battery is charging.

Off: The computer is using DC power.

●

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

on page 11 for battery removal instructions.

Bottom

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about

the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

13

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly, 11.6-in, AntiGlare (1366×768), HD, UWVA (includes display

hinge, microphones, webcamera, and Windows button)

(2a) Hinge cover (includes hinge cap (2b), WWAN antenna cables and transceivers,

and WWAN antenna cable shield)

(3) Keyboard with backlight (includes backlight cable and keyboard cable):

For use in Belgium 716747-A41

For use in Brazil 716747-201

For use in Bulgaria 716747-261

For use in Canada 716747-DB1

For use in the Czech Republic and Slovakia 716747-FL1

For use in Denmark 716747-081

For use in France 716747-051

For use in Germany 716747-041

For use in Greece 716747-151

For use in Hungary 716747-211

For use in Iceland 716747-DD1

753720-001

753714-001

For use in India 716747-D61

For use in Israel 716747-BB1

For use in Italy 716747-061

For use in Japan 716747-291

For use in Latin America 716747-161

For use in the Netherlands 716747-B31

For use in Norway 716747-091

For use in Northwest Africa 716747-FP1

For use in Portugal 716747-131

For use in Romania 716747-271

For use in Russia 716747-251

For use in Saudi Arabia 716747-171

For use in Slovenia 716747-BA1

For use in South Korea 716747-AD1

For use in Spain 716747-071

For use in Sweden and Finland 716747-B71

For use in Switzerland 716747-BG1

Computer major components

15

Item Component Spare part number

For use in Taiwan 716747-AB1

For use in Thailand 716747-281

For use in Turkey 716747-141

For use in the United Kingdom and Singapore 716747-031

For use in the United States 716747-001

(4) Base enclosure 753721-001

(5) System board (includes processor and replacement thermal material):

Equipped with an Intel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W and the Standard operating
system

Equipped with an Intel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W, and the Windows 8
Standard operating system

Equipped with an Intel Dual Core Intel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W, and the Windows 8
Professional operating system

Equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Standard operating system

Equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8 Standard
operating system

Equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8 Professional
operating system

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz),

1600-MHz FSB, 3- MB L3 cache, 15 W and the Standard operating system

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz),

1600-MHz FSB, 3- MB L3 cache, 15 and the Windows 8 Standard operating system

753726-001

753726-501

753726-601

753725-001

753725-501

753725-601

753724-001

753724-501

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz),

1600-MHz FSB, 3- MB L3 cache, 15 and the Windows 8 Professional
operating system

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the Standard operating system

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the Windows 8 Standard operating system

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the Windows 8 Professional operating system

(6) Fan/heat sink assembly (includes replacement thermal material) 753716-001

(7) RTC battery (includes cable and double-sided adhesive) 716742-001

(8) Top cover (includes battery release latch, NFC board antenna cable) 753715-001

16 Chapter 3 Illustrated parts catalog

753724-601

753723-001

753723-501

753723-601

Item Component Spare part number

(9) Power Button board (includes cable) 753718-001

(10) Speaker Kit (includes left and right speakers and cables) 753719-001

(11) NFC board (includes cable) 753717-001

(12) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-001

4-GB 691740-001

(13) Solid-state drive:

256-GB 753729-001

128-GB 753728-001

180-GB 753730-001

(14) WWAN module:

HP lt4112 LTE/HSPA+ Mobile Broadband Module (Europe and Asia Pacific) 704030-001

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States

and Canada)

HP hs3110 HSPA+ Mobile Broadband 753650-001

(15) WLAN module:

Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo

(for use in Indonesia)

Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo 710663-001

(16) Service door plastics kit (not illustrated, includes screws and 2 rubber feet) 753713-001

Plastics/Rubber Kit (not illustrated, includes 4 service door rubber screw covers) 716744-001

(17) 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles) 698943-001

Miscellaneous parts

Component Spare part number

740011-001

747833-001

AC adapter:

65-W HP Smart AC adapter (RC, V, EM, 3-wire) 693710-001

45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire) 696694-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

Miscellaneous parts

17

Component Spare part number

For use in Brazil 490371-202

For use in Denmark 490371-081

For use in Europe 490371-021

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic China 490371-AA1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

For use in South Africa 490371-AR1

For use in Argentina 490371-D01

For use in India 490371-D61

Screw Kit 753731-001

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

18 Chapter 3 Illustrated parts catalog

Spare part number Description

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

691740-001 4-GB memory module (PC3L, 12800, 1600-MHz)

693374-001 8-GB memory module (PC3L, 12800, 1600-MHz)

693710-001 65-W HP Smart AC adapter (RC, V, EM, 3-wire)

696694-001 45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire)

698943-001 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles)

704030-001 WWAN HP lt4112 LTE/HSPA+ Mobile Broadband Module (Europe and Asia Pacific)

710663-001 WLAN Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo

716742-001 RTC battery

716744-001 Plastics/Rubber Kit (includes 4 service door rubber screw covers)

716747-001 Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable)

716747-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes backlight cable

and keyboard cable)

716747-041 Keyboard with backlight for use in France (includes backlight cable and keyboard cable)

716747-051 Keyboard with backlight for use in Germany (includes backlight cable and keyboard cable)

716747-061 Keyboard with backlight for use in Italy (includes backlight cable and keyboard cable)

716747-071 Keyboard with backlight for use in Spain (includes backlight cable and keyboard cable)

716747-081 Keyboard with backlight for use in Denmark (includes backlight cable and keyboard cable)

716747-091 Keyboard with backlight for use in Norway (includes backlight cable and keyboard cable)

716747-131 Keyboard with backlight for use in Portugal (includes backlight cable and keyboard cable)

716747-141 Keyboard with backlight for use in Turkey (includes backlight cable and keyboard cable)

716747-151 Keyboard with backlight for use in Greece (includes backlight cable and keyboard cable)

716747-161 Keyboard with backlight for use in Latin America (includes backlight cable and keyboard cable)

716747-171 Keyboard with backlight for use in Saudi Arabia (includes backlight cable and keyboard cable)

716747-201 Keyboard with backlight for use in Brazil (includes backlight cable and keyboard cable)

716747-211 Keyboard with backlight for use in Hungary (includes backlight cable and keyboard cable)

716747-251 Keyboard with backlight for use in Russia (includes backlight cable and keyboard cable)

716747-261 Keyboard with backlight for use in Bulgaria (includes backlight cable and keyboard cable)

Sequential part number listing

19

Spare part number Description

716747-271 Keyboard with backlight for use in Romania (includes backlight cable and keyboard cable)

716747-281 Keyboard with backlight for use in Thailand (includes backlight cable and keyboard cable)

716747-291 Keyboard with backlight for use in Japan (includes backlight cable and keyboard cable)

716747-A41 Keyboard with backlight for use in Belgium (includes backlight cable and keyboard cable)

716747-AB1 Keyboard with backlight for use in Taiwan (includes backlight cable and keyboard cable)

716747-AD1 Keyboard with backlight for use in South Korea (includes backlight cable and keyboard cable)

716747-B31 Keyboard with backlight for use in the Netherlands (includes backlight cable and keyboard cable)

716747-B71 Keyboard with backlight for use in Sweden and Finland (includes backlight cable and

keyboard cable)

716747-BA1 Keyboard with backlight for use in Slovenia (includes backlight cable and keyboard cable)

716747-BB1 Keyboard with backlight for use in Israel (includes backlight cable and keyboard cable)

716747-BG1 Keyboard with backlight for use in Switzerland (includes backlight cable and keyboard cable)

716747-D61 Keyboard with backlight for use in India (includes backlight cable and keyboard cable)

716747-DB1 Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable)

716747-DD1 Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable)

716747-FL1 Keyboard with backlight for use in the Czech Republic and Slovakia (includes backlight cable and

keyboard cable)

716747-FP1 Keyboard with backlight for use in Northwest Africa (includes backlight cable and keyboard cable)

717379-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo

717380-001 WLAN Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi

740011-001 WWAN HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States

and Canada)

747833-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo (for use

in Indonesia)

753650-001 WWAN HP hs3110 HSPA+ Mobile Broadband

753713-001 Service door (includes 4 captive retention screws and 2 rubber feet)

753714-001 Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna

cable shield)

753715-001 Top cover (includes display lid switch actuator magnets, orientation lock switch actuator, power

switch actuator, TouchPad, and TouchPad cable)

753716-001 Fan/heat sink assembly (includes replacement thermal material)

753717-001 NFC board (includes cable)

753718-001 Power button board (includes cable)

753719-001 Speaker Kit (includes left and right speakers and cables)

20 Chapter 3 Illustrated parts catalog

Spare part number Description

753720-001 11.6-in, AntiGlare (1366×768), HD, UWVA display assembly (includes display hinge,

microphones, webcamera, and Windows button)

753721-001 Base enclosure (includes battery release latch, NFC board antenna cable, power connector cover,

and RJ-45 jack cover)

753723-001 System board equipped with anIntel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the standard operating system (includes processor and
replacement thermal material)

753723-501 System board equipped with anIntel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the Windows 8.1.1 Standard operating system (includes
processor and replacement thermal material)

753723-601 System board equipped with anIntel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side

bus (FSB), 3 MB L3 cache, 15 W and the Windows 8.1.1 Professional operating system (includes
processor and replacement thermal material)

753724-001 System board equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-

GHz), 1600-MHz FSB, 3- MB L3 cache, 15 W and the standard operating system (includes
processor and replacement thermal material)

753724-501 System board equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-

GHz), 1600-MHz FSB, 3- MB L3 cache, 15 W and the Windows 8.1.1 Standard operating system
(includes processor and replacement thermal material)

753724-601 System board equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-

GHz), 1600-MHz FSB, 3- MB L3 cache, 15 W and the Windows 8.1 Professional operating system
(includes processor and replacement thermal material)

753725-001 System board equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Standard operating system (includes
processor and replacement thermal material)

753725-501 System board equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8.1 Standard operating system
(includes processor and replacement thermal material)

753725-601 System board equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-

GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8.1 Professional operating system
(includes processor and replacement thermal material)

753726-001 System board equipped with anIntel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W and the Standard operating system
(includes processor and replacement thermal material)

753726-501 System board equipped with anIntel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W and the Windows 8.1 Standard operating
system (includes processor and replacement thermal material)

753726-601 System board equipped with anIntel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo

up to 3.3-GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W and the Windows 8.1 Professional
operating system (includes processor and replacement thermal material)

753728-001 128-GB solid-state drive

753729-001 256-GB solid-state drive

753730-001 180-GB solid-state drive

753731-001 Screw Kit

Sequential part number listing

21

4 Removal and replacement

procedures preliminary
requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic

22 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations

23

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

24 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive

●

foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

●

and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe

●

materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and

●

Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

Grounding guidelines

25

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps

●

with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

26 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement

procedures for Customer Self­Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not

supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-

Repair parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 11 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.

Component replacement procedures

27

Battery

Description Spare part number

6 cell, 44-Wh, 1.98-Ah, Li-ion battery 698943-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

3. Pivot the battery up and then remove the battery from the computer (2).

To insert the battery:

1. Turn the computer upside down on a flat surface.

2. Insert the battery (1) at a 45-degree angle into the battery bay until it is seated.

28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Pivot the battery downwards (2) until it is seated. The battery release latch automatically locks the

battery into place.

Component replacement procedures

29

Service door

Description Spare part number

Service door (includes 4 captive retention screws and 2 rubber feet) 753713-001

Before removing the service door, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 28).

Remove the service door:

1. Turn the computer upside down, with the front toward you.

2. Press on the memory card bezel (1) once to release the bezel, and then press on the bezel again

to remove the bezel.

3. Remove the two large rubber screw covers (2).

4. Remove the two Phillips M2.0×6.5 screws (3) that secure the service door to the computer.

5. Remove the two small rubber screw covers (4).

The large and small rubber screw covers are included in the Plastics/Rubber Kit, spare part
number 753713-001.

6. Remove the two Phillips M2.0×8.5 screws (5) that secure the service door to the computer.

7. Loosen the four captive Phillips screws (1) that secure the service door to the computer.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

8. Lift the front edge of the service door (2) until the cover detaches from the computer, and then

remove the service door (3) from the computer.

Reverse this procedure to install the service door.

Component replacement procedures

31

WWAN module

Description Spare part number

HP lt4112 LTE/HSPA+ Mobile Broadband Module (Europe and Asia Pacific) 704030-001

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and
Canada)

HP hs3110 HSPA+ Mobile Broadband 753650-001

740011-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 28).

Service door on page 30).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The WWAN antenna cable labeled MAIN connects to the WWAN module “Main”

terminal. The WWAN antenna cable labeled AUX connects to the WWAN module “Aux”
terminal.

2. Remove the Phillips M2.0×3.0 screw (2) that secures the WWAN module to the computer. (The

WWAN module tilts up.)

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures

33

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo 710663-001

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001

Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo (for use in
Indonesia)

747833-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove
the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 28).

Service door on page 30).

Remove the WLAN module:

1. Disconnect the WLAN connector from the computer.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled MAIN connects to the WLAN module “Main”

terminal. The WLAN antenna cable labeled AUX connects to the WLAN module “Aux” terminal.

3. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the WLAN module (3) by pulling the module away from the connection at an angle.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Solid-state drive

Description Spare part number

256-GB 753729-001

Component replacement procedures

35

Description Spare part number

128-GB 753728-001

180-GB 753730-001

Before removing the solid-state drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 28).

Service door on page 30).

Remove the solid-state drive:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the solid-state drive to the computer. (The

solid-state drive tilts up.)

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Memory module

Description Spare part number

4 GB memory module (PC3, 12800, 1600-MHz) 691740-001

8 GB memory module PC3L 12800 1600Mhz Shared 693374-001

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Component replacement procedures

37

4. Remove the battery (see Battery on page 28).

5. Remove the service door (see

Service door on page 30).

Remove the memory module:

NOTE: Note the location of the memory module. If you are replacing it, install the new memory

module in the same slot.

1. Spread the two retaining tabs (1) on each side of the memory module slot to release

the memory module. (The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle.

Reverse this procedure to install the memory module.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement

procedures for Authorized Service
Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during
removal and replacement.

Bottom on page 11 for details.

Component replacement procedures

39

NFC board

Description Spare part number

NFC board (includes NFC board cable) 753717-001

Before removing the NFC board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 28).

Service door on page 30).

Remove the NFC board:

1. Disconnect the NFC antenna cable (1) from the NFC board.

The NFC antenna cable is included in the Top cover spare part kit, spare part number .

2. Release the zero insertion force (ZIF) connector (2) to which the NFC board cable is attached,

and then disconnect the NFC board cable from the system board.

3. Remove the Phillips M1.5×2.0 screw (3) that secures the NFC board to the Top cover. (The NFC

board cable is attached to the Top cover with double-sided tape.)

4. Remove the NFC board (4) and cable.

Reverse this procedure to install the NFC board.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Keyboard

NOTE: The keyboard spare part kit includes a backlight cable, keyboard, and keyboard cable.

For use in country/region Spare part number For use in country/region Spare part number

For use in Belgium 716747-A41 For use in Norway 716747-091

For use in Brazil 716747-201 For use in Northwest Africa 716747-FP1

For use in Bulgaria 716747-261 For use in Portugal 716747-131

For use in Canada 716747-DB1 For use in Romania 716747-271

For use in the Czech Republic
and Slovakia

For use in Denmark 716747-081 For use in Saudi Arabia 716747-171

For use in France 716747-051 For use in Slovenia 716747-BA1

For use in Germany 716747-041 For use in South Korea 716747-AD1

For use in Greece 716747-151 For use in Spain 716747-071

For use in Hungary 716747-211 For use in Sweden and Finland 716747-B71

For use in Iceland 716747-DD1 For use in Switzerland 716747-BG1

For use in India 716747-D61 For use in Taiwan 716747-AB1

For use in Israel 716747-BB1 For use in Thailand 716747-281

For use in Italy 716747-061 For use in Turkey 716747-141

For use in Japan 716747-291 For use in the United Kingdom

For use in Latin America 716747-161 For use in the United States 716747-001

For use in the Netherlands 716747-B31

716747-FL1 For use in Russia 716747-251

716747-031

and Singapore

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

Battery on page 28).

Service door on page 30).

Component replacement procedures

41

Remove the keyboard:

1. Loosen the 2 captive screws that secure the keyboard to the computer.

2. Rest and secure the computer on its left side.

3. Partially open the computer.

4. Insert a screw driver or similar thin tool into the keyboard release hole near the fan, and then

press on the back of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Open the computer.

7. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests

upside down on the palm rest.

8. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the

backlight cable (2) from the system board.

9. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the

keyboard cable (4) from the system board.

Component replacement procedures

43

10. Remove the keyboard (5).

Reverse this procedure to install the keyboard.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover

Description Spare part number

Top cover with TouchPad (includes battery release latch, NFC board antenna cable, power
connector cover, and RJ-45 jack cover)

753715-001

Before removing the Top cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service door (see

6. Remove the keyboard (see

Battery on page 28).

Service door on page 30).

Keyboard on page 41).

Remove the Top cover:

1. Remove the two Phillips M2.0×4.3 screws that secure the Top cover to the computer.

2. Close the computer.

3. Turn the computer upside down, with the rear toward you.

4. Disconnect the microphone cable (1) from the system board.

Component replacement procedures

45

5. Release the tape (2) and (3) that secures the WWAN antenna cables and the WLAN antenna

cables.

6. Remove the five Torx T8M2.0×5.65 screws (1) and the Torx T8M2.0×2.5 screw (2) that secure

the Top cover to the computer.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the Top cover.

Reverse this procedure to install the Top cover.

Component replacement procedures

47

Speakers

Description Spare part number

Front speakers (includes left and right speakers, cables, and 4 rubber isolators) 753719-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

computer on, and then shut it down through the operating system.

4. Remove the battery (see

a. service door (see

b. Keyboard (see

c. Top cover (see

Battery on page 28), and then remove the following components:

Service door on page 30)

Keyboard on page 41)

Top cover on page 45)

Remove the speakers:

1. Disconnect the speaker cables (1) from the system board.

2. Release the left speaker cable (2) from the clips built into the top cover.

3. Remove the three Phillips M2.0×3.0 broad head screws (3) that secure the speakers to the

top cover.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the speakers (4).

Reverse this procedure to install the speakers.

Component replacement procedures

49

Power Button board

Description Spare part number

Power Button board (includes cable) 753718-001

Before removing the button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. Keyboard (see

c. Top cover (see

d. Right speaker (see

Battery on page 28), and then remove the following components:

Service door on page 30)

Keyboard on page 41)

Top cover on page 45)

Speakers on page 48)

Remove the button board:

1. Turn the computer right side up, with the front toward you.

2. Open the computer.

3. Release the ZIF connector (1) to which the button board cable is attached, and then disconnect

the button board cable (2) from the system board.

4. Close the computer.

5. Turn the computer upside down, with the rear toward you.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Detach the button board (1) from the top cover. (The button board cable is attached to the the top

cover with double-sided tape.)

7. Remove the Phillips M2.0×3.0 screw (2) that secures the button board to the top cover.

8. Remove the button board (3).

Reverse this procedure to install the button board.

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided adhesive) 716742-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. Keyboard (see

c. Top cover (see

Battery on page 28), and then remove the following components:

Service door on page 30)

Keyboard on page 41)

Top cover on page 45)

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

Component replacement procedures

51

2. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the system board

with double-sided tape.)

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan/heat sink assembly

Description Spare part number

Fan/heat sink assembly (includes replacement thermal material) 753716-001

Before removing the fan/heat sink assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. Keyboard (see

c. Top cover (see

Battery on page 28), and then remove the following components:

Service door on page 30)

Keyboard on page 41)

Top cover on page 45)

Remove the fan/heat sink assembly:

1. Disconnect the fan cable (1) from the system board.

2. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four

captive Phillips M2.0×6.5 screws (2) that secure the fan/heat sink assembly to the system board.

3. Remove the fan/heat sink assembly (3).

NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink

assembly and the system board components, it may be necessary to move the fan/heat sink
assembly from side to side to detach it.

Component replacement procedures

53

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink

assembly and the processor each time the fan/heat sink assembly is removed. Replacement thermal
material is included with the fan/heat sink assembly and system board spare part kits. Thermal paste is
used on the processor (1) and the section of the fan/heat sink assembly (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

Description Spare part number

Equipped with an Intel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo up to 3.3­GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W, and the Standard operating system

Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB,

4.00-MB L3 cache, 17 W, and the Windows 8.1 Standard operating system

Equipped with an Intel Dual Core Intel Dual Core i7-4600U 2.1-GHz processor (turbo up to 3.3­GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W, and the Windows 8 Professional operating system

Equipped with an Intel Dual Core i5-3437U 1.90-GHz (turbo up to 2.90-GHz), 1600-MHz FSB,

3.00-MB L3 cache, 17 W, and the Standard operating system

Equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90- GHz), 1600­MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8 Standard operating system

Equipped with an Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90- GHz), 1600­MHz FSB, 3-MB L3 cache, 15 W, and the Windows 8 Professional operating system

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz), 1600-MHz
FSB, 3- MB L3 cache, 15 W and the Standard operating system

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz), 1600-MHz
FSB, 3- MB L3 cache, 15 and the Windows 8 Standard operating system

Equipped with an Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz), 1600-MHz
FSB, 3- MB L3 cache, 15 and the Windows 8 Professional operating system

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side bus (FSB), 3
MB L3 cache, 15 W and the Standard operating system

753726-001

753726-501

753726-601

753725-001

753725-501

753725-601

753724-001

753724-501

753724-601

753723-001

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side bus (FSB), 3
MB L3 cache, 15 W and the Windows 8 Standard operating system

Equipped with an Intel Dual Core i3-4010U 1.7-GHz processor, 1600-MHz front-side bus (FSB), 3
MB L3 cache, 15 W and the Windows 8 Professional operating system

753723-501

753723-601

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. WWAN module (see

c. WLAN module (see

d. Solid-state drive (see

e. Keyboard (see

Battery on page 28), and then remove the following components:

Service door on page 30)

WWAN module on page 32)

WLAN module on page 34)

Solid-state drive on page 35)

Keyboard on page 41)

Component replacement procedures

55

f. Top cover (see Top cover on page 45)

g. Right speaker (see

h. Fan/heat sink assembly (see

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

Memory module (see

●

RTC battery (see

●

Remove the system board:

1. Turn the computer right side up, with the front toward you.

2. Open the computer.

3. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the

TouchPad cable (2) from the system board.

RTC battery on page 51)

Speakers on page 48)

Fan/heat sink assembly on page 53)

Memory module on page 37)

4. Disconnect the display panel cable (1) from the system board.

5. Remove the Phillips M2.0×2.5 screw (2) that secures the system board to the top cover.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the system board (3).

Reverse this procedure to install the system board.

Component replacement procedures

57

Hinge cover

Description Spare part number

Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna
shield)

753714-001

Before removing the hinge cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. WWAN module (see

c. WLAN module (see

d. Solid-state drive (see

e. Keyboard (see

f. Top cover (see

g. Fan/heat sink assembly (see

Battery on page 28), and then remove the following components:

Service door on page 30)

WWAN module on page 32)

WLAN module on page 34)

Solid-state drive on page 35)

Keyboard on page 41)

Top cover on page 45)

Fan/heat sink assembly on page 53)

h. System board (see

System board on page 55)

Remove the hinge cover:

1. Remove the shield (1) that secures the WWAN antenna cables (2) in the routing channel built

into the top cover.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the six Phillips M2.0×2.5 screws (3) that secure the hinge cover to the top cover.

3. Turn the computer right side up, with the front toward you.

4. Open the computer.

5. Rotate the display assembly (1) clockwise until it is perpendicular to the computer body.

6. Detach the left (2) and right edges of the hinge cover from the computer.

7. Remove the hinge cover (3) by sliding it away from the computer.

8. Remove the hinge cap (4).

Reverse this procedure to install the hinge cover and hinge cap.

Component replacement procedures

59

Display assembly

Description Spare part number

Display Hinge up 11.6 HD AG UWVA 753720-001

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service door (see

b. WWAN module (see

c. WLAN module (see

d. Solid-state drive (see

e. Keyboard (see

f. Top cover (see

g. Fan/heat sink assembly (see

h. System board (see

i. Hinge cover and hinge cap (see

Battery on page 28), and then remove the following components:

Service door on page 30)

WWAN module on page 32)

WLAN module on page 34)

Solid-state drive on page 35)

Keyboard on page 41)

Top cover on page 45)

Fan/heat sink assembly on page 53)

System board on page 55)

Hinge cover on page 58)

Remove the display assembly:

1. Remove the two Phillips M2.0×5.0 screws (1) that secure the display assembly to the top cover.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Slide the display assembly (2) away from the top cover and remove it.

Reverse this procedure to install the display assembly.

Component replacement procedures

61

7 Backup and recovery

Windows 8.1

To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using the
installed optical drive (select models only) or an optional external optical drive, or create system restore
points. In case of system failure, you can use the backup files to restore the contents of your computer.

From the Start screen, type restore, click Everywhere, and change to Settings, and then select
from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these

topics in Windows Help and Support.

In case of system instability, HP recommends that you print the recovery procedures and save them for
later use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Windows Help and Support.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably
current backup. The system repair media (select models only) are used to start up (boot) the computer
and repair the operating system in case of system instability or failure. Your initial and subsequent
backups allow you to restore your data and settings if a failure occurs.

For more information on the Windows backup features, see Windows Help and Support.

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

Windows recovery tools: You can use Windows Backup and Restore to recover information you

●

have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.

●

The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows operating system
media to reboot the computer and repair the operating system. For additional information, see

Windows operating system media (purchased separately) on page 64.

Using

62 Chapter 7 Backup and recovery

Using the Windows recovery tools

To recover information you previously backed up, see Windows Help and Support for steps on
restoring files and folders.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files

you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the Recovery Image partition and the Windows partition.

From the Start screen, type file, and then click File Explorer.

– or –

From the Start screen, type pc, and then select This PC.

NOTE: If the Windows partition and the Recovery Image partition are not listed, you must

recover your operating system and programs using the Windows operating system DVD and the
Driver Recovery media (both purchased separately). For additional information, see

Windows operating system media (purchased separately) on page 64.

Using

3. If the Windows partition and the Recovery Image partition are listed, restart the computer by

pressing and holding the shift key while clicking Restart.

4. Select Troubleshoot, select Advanced Options, and then select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a

search for these topics in Windows Help and Support.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were
installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc,

and then select This PC.

NOTE: If the Recovery Image partition is not listed, you must recover your operating system and

programs using the Windows operating system media and the Driver Recovery media (both
purchased separately). For additional information, see

(purchased separately) on page 64.

Using Windows operating system media

3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press

the ESC key for Startup Menu” message is displayed at the bottom of the screen.

Windows 8.1

63

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Using Windows operating system media (purchased separately)

To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions. .

CAUTION: Using a Windows operating system media completely erases hard drive contents and

reformats the hard drive. All files that you have created and any software that you have installed on the
computer are permanently removed. When reformatting is complete, the recovery process helps you
restore the operating system, as well as drivers, software, and utilities.

To initiate a full install of the operating system using a Windows operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the installation is completed:

1. Eject the Windows operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

64 Chapter 7 Backup and recovery

Using Windows Refresh or Windows Reset

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.

The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted
from the system.

1. From the Start screen, type HP Software Setup.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

Windows 8.1

65

Windows 7

Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if
you ever need to. These tools will help you return your computer to a proper working state, all with
simple steps. This section provides information about the following processes:

Creating recovery media and backups

●

Restoring and recovering your system

●

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a

Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used
to reinstall the original operating system in cases where the hard drive is corrupted or has been
replaced. The Driver Recovery DVD installs specific drivers and applications. See

recovery media with HP Recovery Disc Creator (select models only) on page 66.

2. Use Windows Backup and Recovery tools to perform the following:

Back up individual files and folders

●

Back up your entire hard drive (select models only)

●

Creating

Create system repair discs (select models only) with the installed optical drive (select models

●

only) or an optional external optical drive

Create system restore points

●

NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more

details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.

NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of

system instability.

In case of system failure, you can use the backup files to restore the contents of your computer. See

Backing up your information on page 67.

Guidelines

When creating recovery media or backing up to discs, use any of the following types of discs

●

(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use
will depend on the type of optical drive you are using.

Be sure that the computer is connected to AC power before you start the recovery media creation

●

process or the backup process.

Creating recovery media with HP Recovery Disc Creator (select models only)

HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP Recovery
Disc Creator. This recovery media allows you to reinstall your original operating system as well as

66 Chapter 7 Backup and recovery

select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can
create two kinds of recovery DVDs:

Windows 7 operating system DVD—Installs the operating system without additional drivers or

●

applications.

Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP

●

Software Setup utility installs drivers and applications.

Creating recovery media

NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to

create that media will not be available after you create a Windows DVD.

To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Windows disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Driver disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

Backing up your information

You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular
basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating system
in case of system instability or failure. Your initial and subsequent backups allow you to restore your
data and settings if a failure occurs.

You can back up your information to an optional external hard drive, a network drive, or discs.

Note the following when backing up:

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated directories.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot

●

of your settings. The screen shot can be a time-saver if you have to reset your preferences.

When backing up to discs, number each disc after removing it from the drive.

●

NOTE: For detailed instructions on various backup and restore options, perform a search for these

topics in Help and Support. To access Help and Support, select Start > Help and Support.

Windows 7

67

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.

To create a backup using Windows Backup and Restore:

NOTE: The backup process may take over an hour, depending on file size and the speed of the

computer.

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to set up your backup, create a system image (select models

only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

Windows recovery tools: You can use Windows Backup and Restore to recover information you

●

have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.

f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original

●

hard drive image. The image includes the Windows operating system and software programs
installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows 7 operating system
media to reboot the computer and repair the operating system. For additional information, see

Windows 7 operating system media on page 70.

Using

68 Chapter 7 Backup and recovery

Using the Windows recovery tools

Using the Windows recovery tools, you can:

Recover individual files

●

Restore the computer to a previous system restore point

●

Recover information using recovery tools

●

NOTE: For detailed instructions on various recovery and restore options, perform a search for these

topics in Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.

To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to recover your system settings, your computer (select models

only), or your files.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files

you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the Windows partition.

To check for the Windows partition, select Start > Computer.

NOTE: If the Windows partition is not listed, you must recover your operating system and

programs using the Windows 7 operating system DVD and the Driver Recovery media. For
additional information, see

3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows

operating system loads.

4. Select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, select Start >

Help and Support.

Using Windows 7 operating system media on page 70.

Windows 7

69

Using f11 recovery tools (select models only)

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were
installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer,

click Manage, and then click Disk Management.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 7 operating system media and the Driver Recovery media. For
additional information, see

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the

ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Using Windows 7 operating system media on page 70.

Using Windows 7 operating system media

If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and
repair the operating system.

To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to

http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the

Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and

reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps you
restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive

before the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

5. Click Next.

70 Chapter 7 Backup and recovery

6. Select Repair your computer.

7. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Windows 7

71

8 Computer Setup (BIOS) and

Advanced System Diagnostics
Windows 8.1

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer

from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

●

press enter, or use a pointing device to click the item.

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

●

screen, or use the up arrow key or the down arrow key.

To close open dialog boxes and return to the main Computer Setup screen, press esc, and

●

then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to

navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

72 Chapter 8 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8.1

To exit Computer Setup menus, choose one of the following methods:

To exit Computer Setup menus without saving your changes:

●

Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.

To save your changes and exit Computer Setup menus:

●

Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then
press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then

follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Using Computer Setup

73

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: NOTE: If you connect your computer to a network, consult the network administrator

before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then click File Explorer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

74 Chapter 8 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8.1

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware
is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:

System Tune-Up—This group of additional tests checks your computer to make sure that the main

●

components are functioning correctly. System Tune-Up runs longer and more comprehensive tests
on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.

Start-up test—This test analyzes the main computer components that are required to start

●

the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up

●

test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the
data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary.

●

If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.

BIOS Management—You can update or rollback the version of the BIOS on the system. Do not

●

shut down or remove external power during the process. You will be given a confirmation
screen before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to
main menu.

You can view system information and error logs or select languages in the Advanced System
Diagnostics window.

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using Advanced System Diagnostics

75

9 Windows 7 - Using Computer Setup

(BIOS) and HP PC Hardware
Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

▲

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select

Exit Discarding Changes, and then press enter.

4. Select Yes.

76 Chapter 9 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want

to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of

Using HP PC Hardware Diagnostics (UEFI) (select models only)

77

the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following
order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 78.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test

you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

only.

1. Go to http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

78 Chapter 9 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

10 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 28.5 cm 11.22 in

Depth 21.2 cm 8.35 in

Height 2.22 cm 0.87 in

Weight (equipped with 4096-MB memory module, solid­state drive, 6-cell battery, and WLAN module)

Input power

Operating voltage and current 18.5 Vdc @ 3.5 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

1.40 kg 3.09 lbs

19.5 Vdc @ 3.33 A – 65 W

19.5 Vdc @ 4.74 A – 90 W

19.5 Vdc @ 4.82 A – 90 W

19.5Vdc @ 2.31A – 45 W

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

Computer specifications

79

11.6-inch UWVA display specifications

Metric U.S.

Dimensions

Height 14.50 cm 5.71 in

Width 25.70 cm 10.12 in

Diagonal 29.40 cm 11.58 in

Number of colors Up to 16.8 million

Contrast ratio 200:1 (typical)

Brightness 400 nits (typical)

Pixel resolution

Pitch 0.197 × 0.197 mm

Format 1366 × 768

Configuration RGB vertical stripe

Backlight LED backlit

Character display 80 × 25

Total power consumption 3.46 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

80 Chapter 10 Specifications

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for

●

evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage

●

rating of 125 or 250 V AC, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

●

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

Requirements for all countries

81

Country/region Accredited agency Applicable note number

The People's Republic of China COC 5

South Korea EK 4

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

82 Chapter 11 Power cord set requirements

12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

83

Index

A

AC adapter light 12
AC adapter, spare part numbers

17, 19
ambient light sensor 5
antenna, location 5
audio, product description 1
audio-in jack 7
audio-out jack 7

B

Backup and Restore 68
backups

creating 67

base enclosure, spare part

number 16
battery

removal 28

spare part number 17, 19, 28
battery bay 11
battery bay cover release latch

11

BIOS

determining version 76

downloading an update 77

updating 76
bottom components 11
button board

removal 50

spare part number 20, 50
buttons

power 6

rotation lock 6

TouchPad 8

TouchPad on/off 8

volume 6

Windows 9

Windows Home 6

C

caps lock light 8
chipset, product description 1
components

bottom 11

display 5

keys 9
left-side 7
lights 8
rear 12
right-side 6
TouchPad 7

computer

major components 14
specifications 79

D

display

components 5
specifications 80

display assembly

removal 60
spare part number 15, 21, 60

display panel, product

description 1
DisplayPort 12
docking port 7
docking, product description 2
Driver Recovery DVD,

creating 66

E

esc key 9
Ethernet, product description 1

F

f11 recovery 63
fan/heat sink assembly

removal 53

spare part number 16, 20, 53
fn key 9
function keys 9

G

graphics, product description 1

H

hard drive recovery 63
headphone jack 7

hinge cover

removal 58
spare part number 15, 20, 58

HP Recovery Disc Creator, using

66

J

jacks

audio-in 7
audio-out 7
headphone 7
microphone 7
network 12
RJ-45 (network) 12

K

key components 9
keyboard

product description 3
removal 41
spare part numbers 15, 19,

20, 41

keys

esc 9
fn 9
function 9
Windows application 10

L

left-side components 7
light components 8
lights

AC adapter 12
caps lock 8
microphone mute 9
mute 8
num lock 9
power 6
TouchPad 9
webcam 5
wireless 9

M

memory card bezel, removal 30
Memory Card Reader, location 6

84 Index

memory module

product description 1
removal 37
spare part numbers 17, 19,

37

microphone

location 5

product description 1
microphone jack 7
microphone mute light 9
miscellaneous part 17
model name 1
mute light 8

N

network jack 12
NFC antenna 11
NFC board

removal 40

spare part number 17, 20, 40
num lock light 9
numeric keypad 10

O

operating system, product

description 3

P

Plastics/Rubber Kit, spare part

number 17, 19

pointing device, product

description 3

ports

DisplayPort 12

docking 7

product description 2

USB 3.0 12
power button 6
power button board

spare part number 17
power connector 12
power cord

set requirements 81

spare part numbers 17, 18,

19
power light 6
power requirements, product

description 3
processor, product description 1
product description

audio 1

chipset 1
display panel 1
docking 2
Ethernet 1
external media cards 2
graphics 1
keyboard 3
memory module 1
microphone 1
operating system 3
pointing device 3
ports 2
power requirements 3
processors 1
product name 1
security 3
sensors 2
serviceability 3
solid-state drive 1
video 1
wireless 2

product name 1

R

rear components 12
recovery 65
recovery media, creating 66
recovery partition 63
refresh 65
removal/replacement

procedures 27, 39
restoring the hard drive 63
right-side components 6
RJ-45 (network) jack 12
rotation lock button 6
RTC battery

removal 51

spare part number 16, 19, 51
rubber screw cover, removal 30

S

Screw Kit, spare part number 18,

21
security cable slot, location 12
security, product description 3
sensors, product description 2
sequential part numbers 18
service door

location 11

removal 30

spare part number 17, 20, 30
service tag 13
serviceability, product description

3

solid-state drive

product description 1

removal 35

spare part numbers 17, 21,

35

Speaker Kit, spare part number

17, 20, 48

speakers

location 6, 7

removal 48

spare part number 17, 20, 48
specifications

computer 79

display 80
system board

removal 55

spare part numbers 16, 21,

55

T

Top cover

removal 45

spare part number 16, 21, 45
top cover, spare part number 20
TouchPad button 8
TouchPad components 7
TouchPad light 9
TouchPad on/off button 8
TouchPad zone 8

U

USB 3.0 port 12

V

vent 7, 11
video, product description 1
volume button 6

W

webcam 6
webcam light 5
Windows

Refresh 65
Windows 7 operating system DVD

creating 66

Index

85

Windows 7 operating system

media

creating 66

Windows 8 operating system

DVD 64
Windows application key 10
Windows button 9
Windows Home button 6
wireless antenna, location 5
wireless light 9
wireless, product description 2
WLAN

spare part numbers 19, 20

WLAN module

removal 34
spare part numbers 17, 34

WWAN

spare part numbers 19, 20

WWAN module

removal 32
spare part numbers 17, 32

86 Index