Hewlett-Packard 7 II 1311, 7 G2 1315, 7 G2 1311 Service manual

HP 7 G2 1311 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2014

Document Part Number: 776896-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................... 1

2 External component identification ..................................................................................................................... 2

3 Illustrated parts catalog ..................................................................................................................................... 3

Locating the serial number, product number, and model number ........................................................ 3

Tablet major components ..................................................................................................................... 4

Miscellaneous parts .............................................................................................................................. 5

Sequential part number listing .............................................................................................................. 6

4 Removal and replacement preliminary requirements ....................................................................................... 7

Tools required ...................................................................................................................................... 7

Service considerations ......................................................................................................................... 7

Plastic parts ......................................................................................................................... 7

Cables and connectors ........................................................................................................ 7

Grounding guidelines ........................................................................................................................... 8

Electrostatic discharge damage ........................................................................................... 8

Packaging and transporting guidelines ............................................................... 9

Workstation guidelines ....................................................................... 9

5 Removal and replacement procedures ........................................................................................................... 11

Tablet component replacement procedures ....................................................................................... 11

Back cover .......................................................................................................................................... 11

Battery ................................................................................................................................................ 13

Speaker .............................................................................................................................................. 15

Rear-facing webcam .......................................................................................................................... 16

Front-facing webcam .......................................................................................................................... 17

Power/volume button board ............................................................................................................... 18

System board ..................................................................................................................................... 19

6 Specifications .................................................................................................................................................. 22

7 Statement of Volatility ..................................................................................................................................... 23

Non-volatile memory usage ................................................................................................................ 25

Questions and answers ...................................................................................................................... 27

8 Power cord set requirements .......................................................................................................................... 29

Requirements for all countries ............................................................................................................ 29

Requirements for specific countries and regions ............................................................................... 29

9 Recycling ........................................................................................................................................................ 31

Index ................................................................................................................................................................... 32

1 Product description

Category Description

Product Name HP 7 G2 1311 Tablet

Processor AllWinner® A33 ARM cortex-A7 1.20-GHz quad core soldered on-circuit (SOC) processor

Panel 7-in (1280×720), IPS, 5-point capacitive, TouchScreen

Graphics Mali400 MP2

Memory Supports 1-GB DDR3

Mass storage Supports an 8-GB Nand Flash drive

Audio and video Integrated, forward-facing speaker

One microphone

Supports MP3, WAV, Flac, and 3GP audio formats

2.0-MP, autofocus rear-facing webcam

0.3-MP, fixed-focus front-facing webcam

Supports MOV, MPEG4, VOB, FLV, DAT, MKV, and PMP video formats

Supports JPG, BMP, GIF, and PNG photo formats

Sensor Accelerometer

Wireless networking Integrated WiFi option: 802.11 b/g/n with 1 antenna

External expansion Integrated micro SD Card Reader expandable to 32-GB

Ports

Power requirements Supports a 3000-mAh, Li-ion battery (non-removable), USB charging battery

Operating system Preinstalled: Android 4.2.2 (Android 4.3 if possible)

Serviceability End user replaceable part:

Audio: 3.5-mm headphone/microphone combo jack (supports North American-type

●

headset only)

Micro USB 2.0 (supports charging)

●

Supports an HP 5V-2A, USB, AC adapter with duck head DC plug and localized cable plug support

HP 5V-2A AC adapter

●

USB cable

●

Wired headset

●

2 External component identification

Item Component Item Component

(1) Micro SD Card Reader slot (6) Front-facing webcam

(2) Microphone (7) Power button

(3) Micro USB port (8) Volume control buttons (2)

(4) Audio-out (headphone)/Audio-in

(microphone) jack

(5) Rear-facing webcam

2 Chapter 2 External component identification

(9) Speaker

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the serial number, product number, and model number

The tablet serial number (1), product name (2), product model (3), and product number (4) are located on the tablet bottom edge. This information is needed when travelling internationally or when contacting support.

Locating the serial number, product number, and model number 3

Tablet major components

Item Component Spare part number

(1) Back cover (includes Wifi antenna) 785183-001

(2) Battery, 3000-mAh, Li-ion (includes cables) 777235-001

(3) Wifi antenna (included in back cover spare part kit, spare part number 785183-001)

(4) Microphone (included in system board spare part kit, spare part number 785191-001)

(5) 0.3-MP front-facing webcam (includes cable and double-sided adhesive): 785193-001

(6) Speaker (includes speaker and cables) 785190-001

(7) 2.0-MP rear-facing webcam for use on all tablet models (includes cable) 773139-001

(8) System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core

processor, 1.0-GB LP-DDR3 system memory and an 8.0-GB Nand flash drive

4 Chapter 3 Illustrated parts catalog

785191-001

Item Component Spare part number

(9) Power/volume button board (includes cable) 753188-001

(10) Display panel assembly (7-in (1280×720), IPS, 5-point capacitive, TouchScreen;

includes display panel cable and TouchScreen cable)

Miscellaneous parts

Component Spare part number

5.0-V, 2-A AC adapter:

For use in Argentina 757042-001

For use in Australia 757043-001

For use in Brazil 761437-001

For use in Europe 747779-001

For use in India 757282-001

For use North America 745229-001

For use in the People's Republic of China 757280-001

For use in the United Kingdom 747780-001

HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive:

785188-001

For use in Asia Pacific countries and regions 785184-371

For use in Europe 785184-021

For use in Latin America 785184-161

For use in North America 785184-001

Screw Kit 785189-001

USB extension cable 779120-001

Miscellaneous parts 5

Sequential part number listing

Spare part number Description

745229-001 5.0-V, 2-A AC adapter for use in North America

747779-001 5.0-V, 2-A AC adapter for use in Europe

747780-001 5.0-V, 2-A AC adapter for use in the United Kingdom

753188-001 Power/volume button board

757042-001 5.0-V, 2-A AC adapter for use in Argentina

757043-001 5.0-V, 2-A AC adapter for use in Australia

757280-001 5.0-V, 2-A AC adapter for use in the People's Republic of China

757282-001 5.0-V, 2-A AC adapter for use in India

761437-001 5.0-V, 2-A AC adapter for use in Brazil

773139-001 2.0-MP, fixed-focus, rear-facing webcam (includes cable)

777235-001 Battery, 3000-mAh, Li-ion (includes cables)

779120-001 USB extension cable

785183-001 Back cover (includes Wifi antenna)

785184-001 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen

display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive for use in North America

785184-021 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen

display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive for use in Europe

785184-161 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen

display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive for use in Latin America

785184-371 HP 7 G2 1311 Tablet equipped with a 7-in (1280×720), IPS, 5-point capacitive, TouchScreen

display panel, an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor, 1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive for use in Asia Pacific countries and regions

785186-001 Cover Kit

785188-001 7-in (1280×720), IPS, 5-point capacitive, TouchScreen display panel assembly (includes display

panel cable and TouchScreen cable)

785189-001 Screw Kit

785190-001 Speaker (includes speaker and cables)

785191-001 System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core processor,

1.0-GB LP-DDR3 system memory, and an 8.0-GB Nand flash drive

785193-001 0.3-MP front-facing webcam (includes cable and double-sided adhesive)

6 Chapter 3 Illustrated parts catalog

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