Hewlett-Packard 2300d, 2300, 2300dn, 2300dtn, 2300L User Manual

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hp LaserJet 2300

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2300L

2300n 2300dn 2300dtn

2300 2300d

hp LaserJet 2300 series printers

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laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.

A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, resell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide.

Edition 1, 10/2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe, Acrobat, and PostScript are trademarks of Adobe Systems Incorporated.

NERGY STAR

and the Energy Star logo are U.S. registered service marks of the United States Environmental Protection Agency.

HP-UX Release 10.20 and HP-UX Release 11.00 and later on all HP 9000 computers are Open Group UNIX products.

LaserWriter is a registered trademark of Apple Computer, Inc.

Microsoft, MS Windows, Windows, Windows NT, and MS-DOS

are U.S. registered trademarks of Microsoft Corporation.

Netscape is a U.S. trademark of Netscape Communications Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

UNIX

is a registered trademark of

The Open Group.

Contents

1 Printer basics

Printer configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Operating systems and printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software for Macintosh computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the printing system software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing Windows printing system software for direct connections. . . . . . . . . . . . 16

Installing Windows printing system software for networks . . . . . . . . . . . . . . . . . . . 17

Installing Macintosh printing system software for networks . . . . . . . . . . . . . . . . . . 18

Installing Macintosh printing system software for direct connections. . . . . . . . . . . 19

Installing the software after the parallel or USB cable has been connected . . . . . 20

Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the printer Help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changing control panel settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Interface ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2 Printing tasks

Purchasing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Media input options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tray 1 media sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tray 2 (250-sheet tray) paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Tray 3 (500-sheet tray) paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Loading tray 1 (multipurpose tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position . . . . . 32

Loading tray 3 (500-sheet tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Media output options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Printing on special media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing on labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing on custom-sized media or cardstock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printing on letterhead, prepunched, or preprinted paper (single-sided) . . . . . . . . 42

Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing the settings for a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing default settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using printer-driver features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing multiple pages on one sheet of paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Setting a custom paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using EconoMode (draft) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Choosing print-quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using reduce/enlarge options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

ENWW Contents 3

Selecting a paper source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Printing by type and size of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Printing a cover or different first page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Adding a blank page or back cover to the end of a print job . . . . . . . . . . . . . . . . . 55

Adding a blank page to the beginning of all print jobs (job separator page). . . . . . 55

Using job-storage features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Proofing and holding a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deleting a held job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Printing a private job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deleting a private job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3 Managing and maintaining the printer

Using the embedded Web server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Opening the embedded Web server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Settings tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Networking tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Other links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using HP Web Jetadmin software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using Printer Status and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Managing and configuring printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

HP Web Jetadmin software plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Customization utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Managing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Non-HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Print-cartridge authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Print-cartridge storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Print-cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Checking the supply level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Cartridge low and cartridge out conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring e-mail alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Checking the printer configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Menu map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

PS or PCL font list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cleaning the outside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cleaning the paper path and print-cartridge areas. . . . . . . . . . . . . . . . . . . . . . . . . 78

Cleaning the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4 Problem solving

Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Troubleshooting general printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Printing special pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Understanding printer messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using the printer online Help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Resolving persistent messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Interpreting control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Typical jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Print-cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Tray 2 or tray 3 paper-feed area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Output areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Duplexer area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

4 Contents ENWW

Troubleshooting print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Print-quality checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Image defect examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Troubleshooting network printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Troubleshooting common Windows problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Troubleshooting common Macintosh problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Troubleshooting common PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

5 Service and support

Ordering parts, accessories, and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ordering directly from HP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ordering through service or support providers . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ordering directly through the embedded Web server (for printers

with network connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ordering directly through the printer softw ar e (f or prin te rs dir ec tly

connected to a computer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Part numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Contacting HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Getting support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Obtaining extended service and support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Contacting the HP fraud hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Appendix A Specifications

Printer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Supported sizes of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Guidelines for using paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Printing and paper storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Appendix B Control panel menus

Retrieve Job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Configure Device menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Printing submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

PCL submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Print Quality submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

System Setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

I/O submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Resets submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

ENWW Contents 5

Diagnostics menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Appendix C Printer memory and expansion

Printer memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Checking memory installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Installing an HP Jetdirect EIO card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Appendix D Printer commands

Understanding PCL printer command syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Combining escape sequences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Entering escape characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Selecting PCL 5e fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Common PCL 5e printer commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Appendix E Regulatory information

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Environmental product stewardship program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Declarations of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Regulatory and safety statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

LED safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Japanese VCCI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Index

6 Contents ENWW

Printer basics

Thank you for purchasing an HP LaserJet 2300 series printer. If you have not do ne so, see the getting started guide (start) provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer. This section pr ovides information about the following topics:



“Printer configurations” on page 8



“Printer features” on page 9



“Printer software” on page 11



“Installing the printing system software” on page 16



“Uninstalling the software” on page 21



“Control panel” on page 22



“Interface ports” on page 26

ENWW 7

Printer configurations

The HP LaserJet 2300 printer is available in six configurations, as described below.

Note The illustrations in this guide are based on the HP LaserJet 2300 printer model unless otherwise

stated. To find out which HP LaserJet 2300 configuration you ha v e , look at the label on the front of the printer.

HP LaserJet 2300L

The HP LaserJet 2300L printer prints letter-size paper at speeds up to 20 pages per minute (ppm) or A4-size paper at up to 19 ppm. It comes with a built-in 250-sheet tray, both parallel and universal serial bus (USB) ports, and 32 megabytes (MB) of random-access memory (RAM). The printer is expandable, with one available enhanced input/output (EIO) slot and two dual inline memory module (DIMM) slots for adding a network print server card, fonts, and memory.

HP LaserJet 2300

The HP LaserJet 2300 printer is the same as the HP LaserJet 2300L printer, except th at it prints at speeds up to 25 ppm with letter-size paper and 24 ppm with A4-size paper.

HP LaserJet 2300d

The HP LaserJet 2300d printer is the same as the HP LaserJet 2300 printer, except that the printer comes with 48 MB of RAM and a built-in duplexer (for automatically printing on both sides of paper).

HP LaserJet 2300n

The HP LaserJet 2300n printer is the same as the HP LaserJet 2300 printer, except that it is designed for network users. It comes with a full-featured HP Jetdirect EIO print server card (for connecting to a 10/100Base-TX network) and 48 MB of RAM.

HP LaserJet 2300dn

The HP LaserJet 2300dn printer is the same as the HP LaserJet 2300n printer, except that the printer comes with a built-in duplexer (for automatically printing on both sides of paper).

HP LaserJet 2300dtn

The HP LaserJet 2300dtn printer is the same as the HP LaserJet 2300dn printer, except that it also has an additional 500-sheet tray.

8 Chapter 1 Printer basics ENWW

Printer features

The following table describes the features for the HP LaserJet 2300 series printers.

Fast pri nt speed

Built-in duplexing

Print cartridge and status features

Excellent print quality

Flexible paper handling



The HP LaserJet 2300L prints on letter-size paper at speeds up to 20 pages per minute (ppm) or A4-size paper at up to 19 ppm.



All other models print on letter-size paper at speeds up to 25 pages per minute (ppm) or A4-size paper at up to 24 ppm.



Duplex (two-sided) printing is a standard feature of the HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.



The 6,000-page HP Smart Print Cartridge detects and reports toner status.



No-shake design maximizes toner use.



Supplies status page provides toner gauge, page count, and information on paper sizes used.



The printer checks for authentic HP print cartridges.



FastRes 1200 produces 1200-dpi (dots per inch) print quality for fast, high-quality printing of business text and graphics.



ProRes 1200 produces 1200-dpi printing for the best quality in line art and graphic images.



Adjustable settings optimize print quality.



The HP Smart Print Cartridge prod uces crisp, sharp output.



Use tray 1 (multipurpose) for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, and heavy paper.



Use the adjustable 250-sheet tray (tray 2) for standard sizes of paper.



Use the 500-sheet tray (tray 3) for letter and A4-size paper.



Two output bins are available: select either the top output bin or the rear output bin for the most appropriate output location, depending on media type.



A straight-through paper path capability is available from tray 1 to the rear output bin.



Built-in duplexing is available for the HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.



Expandability

A 250-sheet or 500-sheet tray is available, so that you do not have to add paper as often.



One enhanced input/output (EIO) card slot is available for interface.



Three dual inline memory module (DIMM) slots are available, two for adding memory and fonts.

Printer languages and fonts



Fast printing performance, advanced font and graphics technologies, and advanced imaging capabilities are benefits of the PCL 6 printer language. The PCL 6 technology also includes 45 scalable TrueType™ fonts and one bitmapped line printer font.



Other languages and fonts include HP PCL5e and PostScript® (PS) 3 emulation, which includes 35 built-in PS language fonts.



The printer automatically determines and switches to the appropriate language for the print job.

ENWW Printer features 9

Interface connections and networking



The printer includes a bidirectional ECP type-B parallel port (IEEE-1284 compliant) and a USB port (compatible with 1.1 and 2.0 low and full speed certified devices)



The printer has an EIO slot for HP Jetdirect EIO print servers so that you can connect quickly and easily.

Enhanced memory and memory expansion

Energy savings

Economical printing



The HP LaserJet 2300 series printers come with either 32 MB or 48 MB of memory and can be expanded to 288 or 304 MB, respectively, with available memory (DIMM) slots. Most documents can be printed using the standard amount of printer memory.



The printer automatically conserves electricity by reducing power consumption when it is not printing.



As an ENERGY STAR® partner, Hewlett-Packard Compan y has determined that this product meets E



N-up printing and two-sided printing with the built-in duplexer save paper

NERGY STAR

guidelines for energy efficiency.

(the built-in duplexer is included only with the HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer).



Printing in EconoMode saves toner.

10 Chapter 1 Printer basics ENWW

Printer software

The printer comes with helpful software, in cluding printer driv ers and opt ional soft wa re. F or ea sy printer setup and access to the full range of printer f eatures , HP recommends th at y ou install th e software provided.

Check the installation notes and Readme files on the printer CD-ROM for additional software and languages (HP software is not available in all languages).

This section provides information about the following topics:



“Operating systems and printer components” on page 12



“Printer drivers” on page 14



“Software for Macintosh computers” on page 15

ENWW Printer software 11

Operating systems and printer components

Windows

client

drivers

Network administrator —

Windows software Drivers

Network administrator — Macintosh software

PPDs

Windows software

Macintosh

client

HP LaserJet Utility Fonts

Macintosh software PPDs HP LaserJet Utility

The printer CD-ROM contains the software components and drivers for end users and network administrators. The printer drivers provided on the CD-ROM m ust be installed to take full advantage of printer features. The other programs are recommended, but are not required for operation. Check the installation notes and Readme files on the printer CD-ROM for more information.

The CD-ROM includes software d esigned for end users and network administrators op erating in the following environments:



Microsoft® Windows®95, Windows 98, and Windows Me (Millennium Edition)



Microsoft Windows NT®4.0



Microsoft Windows 2000 and Windows XP



Apple Mac OS, version 8.6 to 9.xx, 10.1 or later

The most recent printer drivers for all supported operating systems are available at http://www.hp.com/support/lj2300

. If you do not have access to the Internet, see the support

flyer that came in the printer box for information about obtaining the most recent software.

12 Chapter 1 Printer basics ENWW

The following table lists the available software for your printer.

Software

Windows Installer xxx PCL 6 xxx PCL 5e xxx PostScript emulation xxx HP Web Jetadmin* xx x Macintosh Installer x Macintosh PostScript

Printer Description (PPD) files

IBM drivers* x Model scripts* x

*Available only on the World Wide Web.

Windows

9x/Me

Windows

NT 4.0

Windows

2000/XP

Mac OS

UNIX/ Linux

OS/2

ENWW Printer software 13

Printer drivers

Printer drivers allow you to gain access to the printer features and allow the computer to communicate with the printer (by using a printer language). Check the installation notes and Readme files on the printer CD-ROM for additional software and languages.

The following printer drivers are included with the printer. The most recent drivers are available at http://www.hp.com/support/lj2300 computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.

. Depending on the configuration of Windows-based

Operating system PCL 6 PCL 5e PS PPDs

Windows 95, 98, Me xxxx Windows NT 4.0 xxxx Windows 2000, XP xxxx Mac OS xx

1. PostScript Printer Description files.

You can obtain Model Scripts for UNIX

and Linux by downloading them from the Internet or by

requesting them from an HP-authorized service or support provider. (See the support flyer that came in the printer box.)

OS/2 drivers are available from IBM and are packaged with OS/2.

Note If the printer driver you wan t is not on the printer CD-ROM or is not listed here, check the insta llation

notes and Readme files to see if the printer driver is supported for the printer. If it is not supported, contact the manuf acturer or distrib utor of the prog r am y ou are using and re quest a driv er for the printer.

Select the right printer driver for your needs

Select a printer driver based on the way that you use the printer. Certain printer features are available only in the PCL 6 drivers. See the printer driver Help for availability of features.



Use the PCL 6 driver to take full advantage of printer fe atures. F or gener al office printing, the PCL 6 driver is recommended to provide optimum performance and print quality.



Use the PCL 5e driver if backward compatibility with previous PCL printer drivers or older printers is necessary.



Use the PS driver if you are printing primarily from PostScript-specific programs such as

Adobe support.

or Corel, for compatibility with PostScript Level 3 needs, or for PS font DIMM

Note The printer automatically switches between PS and PCL printer languages.

Printer driver Help

Each printer driver has Help screens that can be activated by using either the Help button, the F1 button on the computer keyboard, or a question-mark symbol in the upper right corner in the

printer driver (depending on the Windows operating system used). These Help screens give detailed information about the specific driver. Printer driver Help is separate from your program Help.

14 Chapter 1 Printer basics ENWW

Software for Macintosh computers

The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers.

The embedded Web server can be used by Macintosh computers if the printer is connected t o a network. See “Using the embedded Web server” on page 62 for more information.

PPDs

PPDs, in combination with the Apple LaserWriter®8 driver for OS 8 to 9.x.x and PS Converter for OS X 10.1 or later, allow you to gain access to the printer features and allow the computer to communicate with the printer. An installation progr am for the PPDs, PDEs, and other software is provided on the CD-ROM. Use the appropriate PS driver that comes with the operating system.

PDEs

PDEs (Printer Dialog Extensions), in combination with the Apple LaserWriter Driver for OS X, allow you to gain access t o the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, PDEs, and other software is provided on the CD-ROM. Use the Apple LaserWriter driver that comes with the operating system.

HP LaserJet Utility

Use the HP LaserJet Utility to control features that are not available in the driver. The illustrated screens make selecting printer features by using the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following operations:



customize the printer control panel messag es



name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings



set a password for the printer



use the computer to lock out function s at the printer control panel to prevent unauthorized access (see the printer software Help)



configure and set the printer for IP printing

Note The HP LaserJet Utility currently is not supported for OS X, but the utility is supported for the

Classic environment.

ENWW Printer software 15

Installing the printing system software

The printer comes with printing system software and printer drivers on a CD-ROM. The printing system software on the CD-ROM must be installed to take full advantage of the printer features.

If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/lj2300.

Note Sample model scripts for UNIX® (HP-UX®, Sun Solaris) and Linux networks are availabl e for

download at http://www.hp.com/support.

You can download the latest software free of charge at http://www.hp.com/lj2300 After you have followed the installation instructions and loaded the software, see “Using

printer-driver features” on page 49 to get the most ou t of your prin te r.

Choose the installation procedure from the following:



“Installing Windows printing system software for direct connections” on page 16



“Installing Windows printing system software for networks” on page 17



“Installing Macintosh printing system software for networks” on page 18



“Installing Macintosh printing system software for direct connections” on page 19



“Installing the software after the par allel or USB cable has been connected” on page 20

Installing Windows printing system software for direct connections

This section explains how to install the printing system software for Microsoft Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, and Windows XP.

When installing the printing software in a dir ect-connect en viro nment, always install the softw are before connecting the parallel or USB cable. If the para llel or USB cable was connected before the software installation, see “Installing the software after the parallel or USB cable has been

connected” on page 20

Either a parallel or USB cable can be used for the direct connection. You cannot connect parallel and USB cables at the same time. Use an IEEE 1284-compatible cable or a standard 2-meter USB c a ble.

Windows 95 and NT 4.0 do not support USB cable connections.

To install the printing system software

1 Close all software programs that are open or running. 2 Insert the printer CD-ROM into the CD-ROM drive.

If the welcome screen does not open, star t it by using the following procedure:

a On the Start menu, click Run. b Type the following (where X is the letter of the CD-ROM drive): X:\setup

c Click OK. 3 When prompted, click Install Printer and follow the instructions on the computer screen. 4 Click Finish when the installation has completed. 5 Restart the comp ut er. 6 Print a page from any software program to make sure that the software is correctly installed.

16 Chapter 1 Printer basics ENWW

If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

http://www.hp.com/support/lj2300

for help or more information.

Installing Windows printing system software for networks

The software on the printer CD-ROM supports network installation with a Microsoft network (except Windows 3.1x). For network installation on other operating systems, go to

http://www.hp.com/support/lj2300

The HP Jetdirect print server that is included with the HP LaserJet 2300n, HP LaserJet 2300dn printer, or HP LaserJet 2300dtn printer has a 10/100Base-TX network port. If you need an HP Jetdirect print server with another type of network port, see “Ordering parts, accessories,

and supplies” on page 116, or contact your local HP dealer (see “Contacting HP” on page 123).

The installer does not support printer installation or printer object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin or HP Install Network Printer Wizard) or a Novell utility (such as NWadmin).

To install the printing system software

1 If you are installing the software on Windows NT 4.0, Windows 2000, or Windows XP, make

sure that you have administrator privileges.

2 Make sure that the HP Jetdirect print server is configured correctly for the network by

printing a configuration page (see “Configuration page” on page 72). On the second page, locate the printer IP address. You might need this address to complete network installation.

3 Close all software programs that are open or running. 4 Insert the printer CD-ROM into the CD-ROM drive.

If the welcome screen does not open, start it by using the following procedure:

a On the Start menu, click Run. b Type the following (where X is the letter of the CD-ROM drive): X:\setup

c Click OK. 5 When prompted, click Install Printer and follow the instructions on the computer screen. 6 Click Finish when installation has completed. 7 Restart the computer. 8 Print a page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, check the installation notes and

Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

http://www.hp.com/support/lj2300

for help or more information.

To set up a Windows computer to use the network printer using Windows-sharing

If the printer is directly connected to a computer using a par allel cable, you can share t he p rinter on the network so that other network users can print to it.

See your Windows documen tation to enable Windows-sharing. After the printer is shared, insta ll the printer software on all computers that share the printer.

ENWW Installing the printing system software 17

Installing Macintosh printing system software for networks

This section describes how to install Macintosh printing system software. The printing system software support Mac OS 8.6 and later.

The printing system software includes the following components:



PostScript® Printer Description files

The PostScript (PS) Printer Description files (PPDs), in combination with the Apple LaserWriter 8 printer driver , pr o vide acce ss to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other software is provided on the CD-ROM that came with the printer. In addition, use the Apple LaserWriter 8 printer driver that comes with the computer.



HP LaserJet Utility

The HP LaserJet Utility provides access to features that are not available in the printer driver. Use the illustrated screens to select printer features and complete tasks with the printer:

• Name the printer, assign it to a zone on the network, download files and fonts, and change many of the printer settings.

• Set a password for the printer.

• Check the levels of printer consumables.

• Configure and set the printer for Internet Protocol (IP) or AppleTalk printing.

To install printer drivers in Mac OS 9.2 or earlier

1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automat ically. If the

CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/<language> f older of the Starter CD-ROM (where <language> is your language preference). (For example, the Installer/English folder contains the Installer icon for the English printer software.)

3 Follow the instructions on the screen. 4 Open the Chooser from within the Apple Menu. 5 Select LaserWriter 8 from the left side of the Chooser dialog box. 6 Select your printer from the list that app ears on the right side of the Chooser dialog box and

then select Create.

To install printer drivers in Mac OS X

1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automat ically. If the

3 Double-click the HP LaserJet Installers folder. 4 Double-click the Mac OS X folder. 5 Double-click the Installer icon for the desired language. 6 On your computer hard drive, double-clic k Applications, then Utilities, and then Print

Center. 7 Click Add Printer. 8 Select the connection type.

18 Chapter 1 Printer basics ENWW

9 Select the printer name. 10 Click Add Printer. 11 Close the Print Center by clicking the close button in the upper-left corn er.

Note Some networks might not allow the printer to be set up automatically . You might need to manually

select the correct PPD when installing the printer. Macintosh computers cannot be connected directly to the printer.

Installing Macintosh printing system software for direct connections

This section explains how to install the printing system software for Mac OS 8.6 to 9.2.x and Mac OS X.

The Apple LaserWriter driver must be installed to use the PostScript Printer Description (PPD) files. Use the Apple LaserWriter 8 driver that came with your Macintosh computer.

To install the printing system software

1 Connect a USB cable between the USB port on the printer and the USB port on the

computer. Use a standard 2-meter USB cable. (See “Interface ports” on page 26 for an illustration.)

2 Close all software programs that are open or running. 3 Insert the printer CD-ROM into the CD-ROM drive and run the installer.

The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/<language> folder of the Starter CD-ROM (where <language> is your language preference).

4 Follow the instructions on the computer screen. 5 Restart the computer. 6 For Mac OS X: From HD/Applications/Utilities/Print Center, start the Print Center. If the

printer does not set up automatically, do the following:

a Click Add Printer. b From within the printer list, select USB as the connection type. c Select the printer and then click Add in the lower-left corner. For Mac OS 8.6 to 9.2.x: a From HD/Applications/Utilities, open the Apple Desktop Printer Utility. b Double-click Printer (USB). c Next to USB Printer Selection, click Change. d Select the printer, click Auto Setup, and then click Create. e On the Printing menu, click Set Default Printer.

7 Print a page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, see the installation notes or Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

http://www.hp.com/support/lj2300

ENWW Installing the printing system software 19

for help or more information.

Installing the software after the parallel or USB cable has been connected

If you have already connected a parallel or USB cable to a Windows computer, the New Hardware Found dialog box appears when you turn on the computer.

To install the software for Windows 95, Windows 98, or Windows Me

1 In the New Hardware Found dialog box, click Search CD-ROM drive. 2 Click Next. 3 Follow the instructions on the computer screen. 4 Print a page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, check the installation notes and

Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

http://www.hp.com/support/lj2300

To install the software for Windows 2000 or Windows XP

1 In the New Hardware Found dialog box, click Search. 2 On the Locate Driver Files screen, select the Specify a Location check bo x, clear all other

check boxes, and then click Next. 3 Type the following (where X is the letter of the CD-ROM drive):

for help or more information.

X:\2000XP

4 Click Next. 5 Follow the instructions on the computer screen. 6 Click Finish when installation has completed. 7 Select a language and follow the instructions on the computer screen. 8 Print a page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, check the installation notes and

Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

http://www.hp.com/support/lj2300

for help or more information.

20 Chapter 1 Printer basics ENWW

Uninstalling the software

This section explains ho w to uninstall the printing system software.

To remove software from Windows operating systems

Use the Uninstaller in the HP LaserJet 2300/T ools program group to select and remove an y or all of the Windows HP printing-system components.

1 Click Start and then click Programs. 2 Point to HP LaserJet 2300 and then click Tools. 3 Click Uninstaller. 4 Click Next. 5 Select the HP printing-system components you want to uninstall. 6 Click OK. 7 Follow the instructions on the computer screen to complete t he uninstallation.

To remove software from Macintosh operating systems

Drag the HP LaserJet folder and PPDs to the trash can.

ENWW Uninstalling the software 21

Control panel

This section provides information about the control panel and its features:



“Control panel layout” on page 22

“Using the printer Help system” on page 25

“Printing control panel menus” on page 25

“Changing control panel settings” on page 25

Control panel layout

The control panel includes the following controls:



graphical display that can show up to two lines of messages



four navigation buttons: (BACK button), (UP button), (DOWN button), and

ELECT button)



(HELP button)



PAUSE/RESUME button



CANCEL JOB button



three light-emitting diode (LED) indicator lights: READY light, DATA light, and ATTENTION light See “Interpreting control-panel messages” on page 89 to identify and troubleshoot control panel

messages.

22 Chapter 1 Printer basics ENWW

Graphical display

HELP button

ACK

button

PAUSE/RESUME button

R light

Control panel buttons

Button Function

EADY

ATA

D light

TTENTION

A light

UP button

ELECT

button DOWN

button

CANCEL JOB button

(HELP)

ACK)

PAUSE/RESUME

ELECT)

OWN)

CANCEL JOB



Provides information about the message on the graphical display.



Backs up one level in the menu tree or backs up one numeric entry.



Exits menus if held down for more than 1 second.



PAUSE: Causes the printer to stop printing the current job and expel

all active pages from the paper path.



RESUME: Returns the printer to the ready or busy state from the

menus or the online Help.



Navigates to the previous item in the list, or increases the value of items that are numerical in nature.



Opens menus and navigates through menu levels.



Clears an error condition when the condition is clearable.



Saves the selected value for an item.



Performs the action associated with the item that is highlighted on the graphical display.



Navigates to the next item in the list, or decreases the value of items that are numerical in nature.



Cancels the current print job in process and expels all active pages from the paper path. The time that it takes to cancel the job depends on the size of the print job. (Press the button only once.)

Note: The control panel lights cycle while the print job is cleared from both the printer and the computer, and then return to the ready state (

READY

light on).

ENWW Control panel 23

Control panel lights

Light State Indication

READY On The printer is online and ready to accept data to print.

ATA On The printer has data to print, but is waiting to receive all of the

TTENTION On The printer has experienced a problem. Note the message on

Off The printer cannot accept data because it is offline (paused) or

has experienced an error.

Blinking The printer is going offline. The printer stops processing the

current print job and expels all active pages from the paper path.

data. Off The printer has no data to print. Blinking The printer is processing or printin g th e da ta.

the control panel display, and then turn the printer off and then

on again. See “Interpreting control-panel messages” on page 89

for help in resolving problems. Off The printer is functioning without error. Blinking Action is required. See the control panel display.

24 Chapter 1 Printer basics ENWW

Using the printer Help system

This printer features a Help system at the control panel that provides instructions for resolving most printer errors.

To view Help for a message (if available), press (H two lines, use (U

To exit the Help system, press (H

P button) and (DOWN button) to scroll through the entire topic.

ELP button) again.

ELP button). If the Help topic is longer than

Printing control panel menus

To see the current settings for the menus and items a vailable at the control panel, print a control panel menu map. You might want to store the menu map near the printer for reference.

To print a control panel menu map

1 Press (SELECT button) to open the menus. 2 Use (U

ELECT button).

3 Use (U

ELECT button).

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT MENU MAP, and then press

Changing control panel settings

For a complete list of menu items and possible values, see “Control panel menus” on page 143. Certain menu options appear only if the associated tray or accessory is installed. For example, the EIO menu appears only if you have an EIO card installed.

To change a control panel setting

1 Press (SELECT button) to open the menus. 2 Use (U

3 Some menus might have several submenus. Use (U

scroll to the submenu item that you want, and then press (S

4 Use (U

button). Some settings change rapidly if (U An asterisk (*) appears next to the selection on the display, indicating that it is now the default.

5 Press P

Note Printer-driver settings override control panel settings. Software program settings override both

printer-driver settings and control panel setti ngs. If you cannot gain access to a menu or item, it is either not an optio n for the printer, or y o u have

not enabled the associated higher-level option. See you r netw ork administr ator if a fun ction has been locked (Access denied menus locked appears on the printer control panel display).

P button) or (DOWN button) to scroll to the menu that you want, and then press

ELECT button).

P button) or (DOWN button) to

ELECT button).

P button) or (DOWN button) to scroll to the setting, and then press (SELECT

P button) or (DOWN button) is held down.

AUSE/RESUME to exit the menu.

ENWW Control panel 25

Interface ports

The HP LaserJet 2300 printer has two interface ports:



The HP LaserJet 2300n printer, HP LaserJet 2300dn, and HP LaserJet 2300dtn printer also include an HP Jetdirect EIO print server card that contains a 10/100Base-TX port. You can purchase an HP Jetdirect EIO print server card for the other HP LaserJet 2300 series printers. See “Ordering parts, accessories, and supplies” on page 116, or contact your local HP dealer (see “Contacting HP” on page 123).

IEEE-1284B parallel port USB port (compatible with 1.1 and 2.0 low and full speed certified devices)

Parallel port (IEEE-1284B)

USB port

Network EIO port (RJ-45)

26 Chapter 1 Printer basics ENWW

Printing tasks

This section provides information about the following topics:



“Purchasing paper and other me d ia” on page 28



“Media input options” on page 29



“Loading trays” on page 31



“Media output options” on page 35



“Printing on special media” on page 36



“Printing on both sides (duplexing)” on page 43



“Canceling a print job” on page 46



“Using the printer driver” on page 47



“Using printer-driver features” on page 49



“Using job-storage features” on page 57

ENWW 27

Purchasing paper and other media

HP LaserJet printers produce excellent print quality. You can print on a variety of print media, such as paper (including up to 100 percent recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media.

Properties such as weight, grain, and moisture content are important factors that affect printer performance and output quality. To achieve the best possible print quality, use only high-quality, copier-grade paper. See “Media specifications” on page 134 for details.

Note Always test a sample of paper before purchasing large quantities. Your supplier should

understand the requirements specified in the hp LaserJet printer family print media guide. For ordering information, see “Ordering parts, accessories, and supplie s” on page 116 or go to

http://www.hp.com/support/ljpaperguide.

28 Chapter 2 Printing tasks ENWW

Media input options

The printer comes with up to three paper trays. The printer automatically selects the requested media from the correct tray if that media is loaded in any of the trays. If the media is not available, a message on the control panel prompts you to select the media or tray that you want instead.

Tray 1 (pull-down)

Tray 2 (250-sheet tray)

Tray 3 (500-sheet tray, if installed)

Tray 1 media sizes

Tray 1, a multipurpose tray, adjusts for sizes from 76 by 127 mm (3 by 5 inches) to a legal-size sheet, 216 by 356 mm (8.5 by 14 inches). Tray 1 should be used when printing the following types of media:



envelopes (see “Printing on envelopes” on page 37)



labels (see “Printing on labels” on page 39)



transparencies (see “Printing on transparencies” on page 40)



custom-sized media or cardstock (see “Printing on custom-sized media or cardstock” on

page 41)



postcards (see “Printing on custom-sized media or cardstock” on page 41)

ENWW Media input options 29

Tray 2 (250-sheet tray) paper sizes

A 250-sheet tray can be purchased as an accessory if the printer did not come with a tray 3. It has settings for the following paper sizes:



B5 (ISO)



B5 (JIS)



Letter



Legal



Executive



8.5 by 13 inches (FoolsCap, Folio, JIS Exec)

See “Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32 to change the paper size. See “Supported sizes of media” on page 134 for specific dimensions.

CAUTION Load only paper in the 250-sheet tray. Other types of print media, such as labels or

transparencies, can jam if you try to print on them from either the 250-sheet tray or the 500-sheet tray.

Tray 3 (500-sheet tray) paper sizes

A 500-sheet tray can be purchased as an accessory if the printer did not come with a tray 3. It has settings for the following paper sizes:



Letter

See “Loading tray 3 (500-sheet tray)” on page 34 to change the paper size. See “Supported

sizes of media” on page 134 for specific dimensions.

CAUTION Load only paper in the 500-sheet tray. Other types of print media, such as labels or

transparencies, can jam if you try to print on them from either the 250-sheet tray or the 500-sheet tray.

30 Chapter 2 Printing tasks ENWW

Loading trays

Loading tray 1 (multipurpose tray)

Tray 1 holds up to 100 sheets of paper or up to 10 envelopes. See the following sections for printing on special media:



preprinted material—“Printing on letterhead, prepunched, or

preprinted paper (single-sided)” on page 42



envelopes—“Printing on envelopes” on page 37



labels—“Printing on labels” on page 39

To load tray 1

1 Open tray 1 by pulling the front cover down. 2 Slide out the plastic tray extender. If the media that is being loaded

is longer than 229 mm (9 inches), also flip open the additional tray extender.

3 Slide the paper-width guides slightly wider than the media. 4 Place media into the tray (short-edge in, print-side up). The media

should be centered between the paper-width guides and under the tabs on the paper-width guides.

5 Slide the paper-width guides inward until they lightly touch the

media stack on both sides without bending it. Make sure that the media fits under the tabs on the paper-width guides.

Note

Do not add media to tra y 1 while the printer is printing. This could cause a paper jam. Do not close the front door when the printer is printing.

ENWW Loading trays 31

Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position

Tray 2 supports only paper (A4, A5, B5 ISO, B5 JIS, Letter, Legal, Executive, and 8.5 by 13 inches).

To load tray 2

1 Pull the tray out of th e printer and remove any paper. 2 Move the side width guides outward to match the paper size you

are loading.

3 On the rear paper-length guide, press on the blue tab and adjust it

so that the pointer matches the paper size tha t you are loading.

Paper sizes

Continued on the next page.

32 Chapter 2 Printing tasks ENWW

4 Place the paper in the tray and make sure that it is flat at all four

corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray.

5 Push down on the paper to lock the metal paper-lift plate in place. 6 Slide the tray back into the printer.

Note

Whenever you remove a 250-sheet tray from the printer, always push down on the paper to lock the metal paper-lift plate in place befor e you replace the tray. The metal paper-lift plate releases and lifts the paper up when you push the tray into the printer.

ENWW Loading trays 33

Loading tray 3 (500-sheet tray)

Tray 3 supports only paper (A4 and Letter).

To load tray 3

1 Pull the tray out of th e printer and remove any paper. 2 To adjust for letter-size paper, pull up on the rear paper stop.

To adjust for A4-size paper, push the rear paper stop down.

3 For letter-size paper, move the side width guides outward as far as

possible. For A4-size paper, move the side width guides inward as far as

possible.

4 Place the paper in the tray and make sure that it is flat at all four

corners. Keep the paper be low the hooks on the side and rea r of the tray.

5 Slide the tray back into the printer.

34 Chapter 2 Printing tasks ENWW

Media output options

The printer comes with two output bins. The top output bin is used when the rear output bin is closed. The rear output bin is used when the rear output bin is open.

Top output bin (face down)

Note When tray 1 and the rear output bin are used together , they provide a straig ht-through paper path

for your print job. Using a straight-through paper path can sometimes reduce curling.

Rear output bin (face up)

ENWW Media output options 35

Printing on special media

This section discusses printing on types of media that require special handling:



“Printing on envelopes” on page 37



“Printing on labels” on page 39



“Printing on transparencies” on page 40



“Printing on custom-sized media or cardstock” on page 41



“Printing on letterhead, prepunched, or preprinted paper (single-sided)” on page 42

36 Chapter 2 Printing tasks ENWW

Printing on envelopes

You can print envelopes from tray 1. Tray 1 holds up to 10 envelopes and supports standard or custom sizes.

For printing on any size of envelope, make sure to set the margins in your program at least 15 mm (0.6 in ch) fro m th e ed ge of th e envelope.

The printer might print at a slower speed when printing envelopes. In addition, printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity. For envelope specifications, see “Envelopes” on page 139.

WARNING! Never use envelopes with coated linings, exposed self-stick adhesives, or other synthetic

materials. These items can emit no xious fumes.

CAUTION Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives , or other

synthetic materials can severely damage the printer. To avoid jamming and possible printer damage, never try to print on both sides of an envelope. Before you load envelopes, ma ke that sure they are flat and not dam age d or stuck together. Do

not use envelopes with pressure-sensitive adhesive.

ENWW Printing on special media 37

To load envelopes in tray 1

Many types of envelopes can be printed from tray 1. Up to 10 can be stacked in the tray.

1 Open tray 1 by pulling the front cover down. 2 Open the rear output bin by pulling down on the top section of the

bin. Slide out the extender until it extends fully.

Note

Using the rear output bin reduces envelope curl.

3 Slide the width guides on tray 1 outward to a position that is slightly

wider than the media.

4 Place the envelopes into the tray short-edge in, print-side up. The

stamp end must enter the printer first.

5 Slide the width guides inward until they lightly touch the envelope

stack without bending it. The envelopes should be centered between the paper guides and under the tabs on the paper-width guides.

Note

If the envelope has a flap on the short edge, this edge must enter the printer first.

You might experience some jams when using any media with a length less than 178 mm (7 inches). This might be caused by paper that has been affected by environmental conditions. For optimum performance, make sure that you are storing and handling the paper correctly (see

“Printing and paper storage en vironment” on page 138). Using media

from another manufacturer might also help.

38 Chapter 2 Printing tasks ENWW

Printing on labels

Use only labels recommended for laser printers. For label specifications, see “Labels” on

page 141.

Guidelines for printing on labels



Print labels from tray 1.



Load labels print-side up.



Use the rear output bin for labels.



Remove label sheets from the output bin as they are printed to prevent them from sticking together.



Do not use labels that are separating from the backing sheet or are wrinkled or damaged in any way.



Do not use label sheets that have the backing sheet exposed, and do not reuse partially used label sheets.



Do not feed a sheet of labels through the printer more than once. The adhesive backing is designed for one pass through the printer.

Label orientation (print-side up, top in first)

CAUTION If a sheet of labels becomes jammed in the printer, see “Clearing jams” on page 97.

ENWW Printing on special media 39

Printing on transparencies

Use only transparencies recommended f o r use in laser p rinters. For transparency specifications , see “Transparencies” on page 141.

Guidelines for printing on transparencies



Print transparencies from tra y 1.



Use the top output bin to reduce curling (this is for transparencies only; for other media use the rear output bin to reduce curling).



Remove transparencies from the output bin as they are printed to prevent them from sticking.



Place transparencies on a flat surface after removing them from the printer.



Set the printer driver for transparencies (see “Printing by type and siz e of media” on

page 53).



For Macintosh computers, go to the HP LaserJet Utility and select transparencies.

40 Chapter 2 Printing tasks ENWW

Printing on custom-sized media or cardstock

Postcard s, 3-by-5 inch (index) cards, and other custom-sized media can be printed from tray 1. The minimum media size is 76 by 127 mm (3 by 5 inches) and the maximum media size is 216 by 356 mm (8.5 by 14 inches).

Note You might experience some jams when using any media with a length less than

178 mm (7 inches). This might be caused by paper that has been affected by environmental conditions. F or optimum performance, ma ke sure you are storing and handlin g the paper correctly (see “Printing and paper storage environment” on page 138). Using media from another manufacturer might also help.

Printing on odd sizes or weights of media (for example, small, long, or narrow paper) can decr ease print speed. The decreased speed helps to prolong the lif e of internal printer parts. It also improves print quality with these types of media.

Guidelines for printing on custom-sized media and cardstock



Always insert the short-edge first into tray 1. If you want to print in landscape mode, make this selection through your software. Inserting paper long-edge first might cause a jam.



Use the rear output bin to reduce curl.



Do not print on media smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long.



In your software applicatio n, set m argins at le ast 6.4mm (0.25 inch) away from the edges of the media.

ENWW Printing on special media 41

Printing on letterhead, prepunched, or preprinted paper (single-sided)

When printing letterhead, prepunched, or preprinted paper, it is important to orient the paper correctly. Follow the guidelines in this section for printing on one side only. For duplexing guidelines, see “Printing on both sides (duplexing)” on page 43.

Tray 1 orientation: print-side up, top edge toward the printer.

Tray 2 or tray 3 orientation: print-side down, top edge toward you.

Guidelines for printing on letterhead or preprinted forms



Do not use letterhead paper that is printed with low- temp er a tu re inks, such as those used in some types of thermography.



Do not use raised or embossed letterhead.



The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200° C or 392° F for 0.1 second).

42 Chapter 2 Printing tasks ENWW

Printing on both sides (duplexing)

You can print on both sides of a sheet of paper (called duplexing or two-sided printing) in two ways—automatic and manual. Letter, A4, and 8.5 by13 inches, and Legal paper sizes are supported for duplexing.



Automatic duplexing

The HP LaserJet 2300d, HP LaserJet 2300dn, and HP LaserJet 2300dtn printers contain a built-in duplexer that can automatically print on both sides of paper.



Manual duplexing

You can perform manual duplexing for the HP LaserJet 2300L, HP LaserJet 2300, and HP LaserJet 2300n printers. The printer prints the first side of each page, waits for you to insert the paper into the printer, and then prints the second side of each page. Other documents cannot be printed while the printer waits f or you to insert the paper f or the se cond side to be printed.

Even if your printer includes a built-in duplexer, manual dup lexing is necessary for the following:



if you want to duplex paper other than the supported sizes or weights—for example, paper heavier than 105 g/m



if you select Straight Paper Path in your printer driver

Guidelines for printing on both sides

(28 lb) or very thin paper

Do not print on both sides of labels, transparencies, or vellum. Damage to the printer and jams might result.

Paper orientation for printing on both sides

Duplex on the second side of the sheet of paper first. The paper needs to be oriented as shown in the following illustration.



For tray 1, load the first side facing down with the bottom, short edge toward the printer.



For all other trays, load the first side facing up with the top, short edge toward the printer.

Tray 1

All other trays

ENWW Printing on both sides (duplexing) 43

Layout options for printing on both sides

The four print-orientation options are shown below. These options are available when Print on Both Sides is selected from the Finishing tab in the printer driver.

1 Flip Pages Up

(long-edge landscape)

2 Flip Pages Sideways

(short-edg e lan dscape)

This layout is of ten u sed in accoun ting, da ta pr ocessing , and spreadsheet applications. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

Each printed image is oriented right-side up. Facing pages are read from top to bottom on the lef t pag e , the n from top to bottom on the right page.

3 Flip Pages Sideways

(long-edge portrait)

4 Flip Pages Up

(short-e dg e po rtrait)

This is the default and most common layout, with every printed image oriented right-side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

44 Chapter 2 Printing tasks ENWW

To duplex with the built-in duplexer

The built-in duplexer is included only with the HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.

1 Insert enough paper into one of the trays to accommodate the print job. If you are loading

special paper such as letterhead, load it in one of the following ways:

• For tray 1, load the letterhead paper with the first side down, bottom in first.

• For tray 2 (250-sheet tray) or tray 3 (either a 250-sheet tray or a 500-sheet tray), load the

letterhead paper with first side up, top edge toward the back of the tray.

CAUTION Do not load paper that is heavier than 105 g/m2 (28-lb bond). Jamming could result.

2 Open the printer driver (see “Changing the settings for a print job” on page 47). 3 On the Finishing tab, select Print on Both Sides. 4 Click OK. 5 Send the print job to the printer.

Note The paper you are printing on will partially come out of the top output bin during the duplexing.

Do not pull on the paper until duple xing is complete. During duplexing, the duplexer will not function if the rear output bin is open.

To duplex manually

1 Insert enough paper into one of the trays to accommodate the print job. If you are loading

special paper such as letterhead, load it in one of the following ways:

• For tray 1, load the letterhead paper with the first side down, bottom in first.

• For tray 2 (250-sheet tray) or tray 3 (either a 250-sheet tray or a 500-sheet tray), load the

letterhead paper with first side up, top edge toward the back of the tray.

2 Open the printer driver (see “Changing the settings for a print job” on page 47). 3 On the Finishing tab, select Print on Both Sides. 4 Click OK. 5 Send the print job to the printer. 6 Go to the printer. Remo ve any b lank paper from tra y 1. Insert the printed stack with the blank

side up, top edge in first. You must print the second side from tray 1.

7 If prompted by a message at the controil panel display,

Note If total sheets e xceed t he t r ay 1 capacity for manual duplex jobs, you must r epeat st eps 6 a nd 7

each time paper is inserted until the duplexing job is complete.

press (SELECT button).

ENWW Printing on both sides (duplexing) 45

Canceling a print job

You can stop a print job from a softwar e progr am or a p rint queue, or by pressing the CANCEL JOB button on the printer control panel.



If the printer has not started printing, first try to cancel the job within the software program that sent the print job.



If the print job is waiting in a print queue or print spooler such as the Printers group on a Windows computer or Print Monitor on a Macintosh computer, delete the job there.



If the print job is already printing, press the CANCEL JOB button. The printer will finish printing any pages that are already moving through the printer and delete the rest of the print job.

If the control panel status lights continue to cycle after a job has been canceled, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer has finished sending data (the printer will return to the ready state, with the R on).

EADY light

Pressing C

ANCEL JOB cancels only the current job in the printer. If more than one print job is in

printer memory, C

ANCEL JOB must be pressed once for each job.

46 Chapter 2 Printing tasks ENWW

Using the printer driver

The printer driver provides access to the prin te r features and allows the comput er to communicate with the printer. This section provides instructions for printing when setting options are set from the printer driver.

If possible, try to set printing features from the software program in which you are working or from the Print dialog box. You can set the printer features this way for most Windows and Macintosh software progr ams. If a setting is not available in the software program or printer driver , you must set it at the printer control panel.

For more information about printer-driver features, see the printer-driver online Help. For more information about printing from a specific software program, see the documentation for the program.

Note Printer-driver settings override control panel settings. Software program settings override both

printer-driver settings and control panel setti ngs.

Changing the settings for a print job

If you want printing settin gs to be used only in the software program you are using, change the settings from the program. After you quit the program, the printer settings return to the defaults that are configured in the printer driver.

To change print settings for a print job on Windows computers

1 In the software program, click File. 2 Click Print. 3 Click Setup or Properties. (The options might be different for your program.) 4 Change the print settings. 5 When you are finished, clic k OK.

To change print settings for a print job on Macintosh computers

1 In the software program, click File. 2 Click Print. 3 In the dialog box that appears , select the print settings that you want to change and mak e the

changes.

4 When you are finished, clic k OK.

ENWW Using the printer driver 47

Changing default settings

If you want printing settings to be used in all software programs you use on the computer, change the default settings in t he printer driver.

Choose the procedure for your operating system:



“To change default settings in Windows 95, Windows 98, and Windows Me” on page 48



“To change default settings in Windows NT 4.0” on page 48



“To change default settings in Windows 2000 and Windows XP” on p age48



“To change default settings in Macintosh operating systems” on page 48

To change default settings in Windows 95, Windows 98, and Windows Me

1 Click the Start button. 2 Point to Settings. 3 Click Printers. 4 Right-click the HP LaserJet 2300 series printer icon. 5 Click Properties. 6 Change any of the settings on the tabs. These settings are now the defaults for the printer. 7 Click OK to save your settings and to close the printer driver.

To change default settings in Windows NT 4.0

1 Click the Start button. 2 Point to Settings. 3 Click Printers. 4 Right-click the HP LaserJet 2300 series printer icon. 5 Click Document Defaults. 6 Change any of the settings on the tabs. These settings are now the defaults for the printer. 7 Click OK to save your settings and to close the printer driver.

To change default settings in Windows 2000 and Windows XP

1 Click the Start button. 2 Point to Settings. 3 Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). 4 Right-click the HP LaserJet 2300 series printer icon. 5 Click Properties. 6 On the Advanced tab, click Printing Defaults. 7 Change any of the settings on the tabs. These settings are now the defaults for the printer. 8 Click OK to return to the Advanced tab. 9 Click OK to save your settings and to close the printer driver.

To change default settings in Macintosh operating systems

Depending on the Macintosh operating system version that you have, use either the Apple Desktop Printer Utility or the Print Center to change printer driver defaults.

48 Chapter 2 Printing tasks ENWW

Using printer-driver features

This section provides instructions for common printing features that are controlled through the printer driver.



“Printing watermarks” on page 49



“Printing multiple pages on one sheet of paper” on page 50



“Setting a custom paper size” on page 50



“Using EconoMode (draft) printing” on page 51



“Choosing print-quality settings” on page 51



“Using reduce/enlarge options” on page 52



“Selecting a paper source” on page 52



“Printing by type and size of media” on page 53



“Printing a cover or different first page” on page 54



“Adding a blank page or back cover to the end of a print job” on page 55



“Adding a blank page to the beginning of all print jobs (job separator page)” on page 55

Printing watermarks

A watermark is a marking, such as “Top Secret,” “Draft,” or someone’s name, printed in the background of selected pages in a document.

Note If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator

privileges to create waterm arks.

To print a watermark on Windows computers (all versions)

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Effects tab, select a watermark from the Watermarks drop-down list. To edit or

create a watermark, click Edit.

3 Click OK.

To print a watermark on Macintosh computers

Select Custom and specify the text that you want, depending on your printer-driver version.

ENWW Using printer-driver features 49

Printing multiple pages on one sheet of paper

You can print more than one document page on a single sheet of paper (this is sometimes called 2-up, 4-up , or n-up printing). The pages will appear decreased in size and arranged on the sheet. You can specify that up to 16 pages are to be printed on a single sheet. This feature provides a cost-effective and environmentally friendly way to print draft pages, especially when combined with duplex printing (see “Printing on both sides (duplexing)” on page 43).

To print multiple pages on one side of a sheet of paper on Windows computers (all versions)

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Finishing tab, select the number of Pages per sheet. 3 If you want border s around the pages, select Print Page Borders. 4 Select the page order from the Page Order drop-down list. 5 Click OK.

Setting a custom paper size

Use the custom paper feature to print on paper sizes other than stan d ar d sizes.

To set a custom paper size on Windows computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Paper tab, click Custom. 3 Specify the custom width and height. 4 Click Close. 5 Click OK.

To set a custom paper size on Macintosh computers

1 On the File Menu, select Page Setup. 2 From the Page Attributes drop-down menu, select Custom Page Size. 3 Click New to create a named custom page size. The new custom page is automatically

added to the Page Size menu in Page Setup.

50 Chapter 2 Printing tasks ENWW

Using EconoMode (draft) printing

EconoMode (draft) printing allows the printer to use less toner on each page. Selecting this option might extend the life of your print cartridge and reduce your cost per page, but will reduce print quality.

EconoMode is not available if you are using a non-HP print cartridge.

To use EconoMode (draft) printing on Windows computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Paper/Quality tab, select EconoMode. 3 Click OK.

Choosing print-quality settings

If you need advanced print qualit y, you can choose custom settings. Resolution options:



Best Quality—use ProRes 1200 for the best print quality.



Faster Printing—use FastRes 1200 as an alternative resolution for complex graphics or faster output.



Custom—use this option to specify print-quality settings.

Note Changing resolution can change the formatting of your text.

To choose print-quality settings on Windows computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Finishing tab, select the resolution or print-quality settings that you want. 3 Click OK.

ENWW Using printer-driver features 51

Using reduce/enlarge options

Use the reduce/enlarge options to scale your document to a percentage of its normal size. You can also choose to scale your document to fit on any size of paper that the printer supports.

To set reduce/enlarge options on Windows computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Effects tab, use the % of Normal Size box or slider scale to reduce or enlarge the

scale.

3 Click OK.

Selecting a paper source

If your software program supports printing paper by source, make the selections from the program. Program settings override printer-driver sett ings.

To select a paper source on Windows computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Paper/Quality tab, select the source from the Source is drop-down list. 3 Click OK.

To select a paper source on Macintosh computers

Select a paper source from the General options in the printer driver.

52 Chapter 2 Printing tasks ENWW

Printing by type and size of media

You can configure the printer to select media by Type (such as plain, glossy, or letterhead) and Size (such as letter or A4), rather than by Source (a tray).

Printing by type or size m eans t hat you want the printer to pull p aper or print me dia fr om t he f i rst tray that is loade d with the type or siz e t hat y ou ch oose. Selecting med ia b y type and siz e re sults in significantly better print quality for hea vy pap er and gl ossy paper. Using the wrong setting can result in unsatisfactory print quality. Alw a ys print by type f o r special print media such as labels or grayscale transparencies. Always print by size for envelopes.

If you want to print by type or size and the trays have not been configured for a certain type or size, load the paper or print media into tray 1, and then select the type or size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box.

Note The type and size settings can also be configured from the HP Web JetAdmin software for

networked printers (see “Using HP Web Jetadmin software” on page 64). For Macintosh operating systems, these settings can be configured by using the HP LaserJet Utility (see

“HP LaserJet Utility ” on page 15).

To print by type and size of paper (tray 1)

1 Load and adjust the tray. (See “Loading tray 1 (multipurpose tray)” on page 31.) 2 At the printer control panel, press (S 3 Use (U

ELECT button).

P button) or (DOWN button) to scroll to PAPER HANDLING, and then press

ELECT button).

4 Do one of the following:

• To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (First mode).

• To print by type and size from tray 1, but to have the printer prompt you to load paper before printing: Set TRAY 1 SIZE to th e size that is loaded and set TRAY 1 TYPE to anything except ANY TYPE (Cassette mode).

5 In the software program, click File. 6 Click Print. 7 Click Properties. 8 In the printer driver, select a type other than Auto Select.

To print by type and size of paper (tray 2 or 3)

1 Load and adjust the tray. (See “Loading tray 2 (250-sheet tray) or optional 250-sheet tray in

tray 3 position” on page 32 or “Loading tray 3 (500-sheet tray)” on page 34.)

2 At the printer control panel, press (S

detected) and/or the type.

ELECT button) to change the size (if it was not

3 Use (U

PAPER HANDLING, and then press (S

P button) or (DOWN button) to scroll to the size you want and/or to the type

ELECT button).

Note To print by type and size, it might be necessary to unload or close tray 1. For more information,

see “Paper Handling menu” on page 146.

4 In the software program, click File. 5 Click Print. 6 Click Properties. 7 In the printer driver, select a type other than Auto Select.

ENWW Using printer-driver features 53

Printing a cover or different first page

Use the following procedure to print the first page of a document on a different media type than the rest of the document (f or example, to print the first page of a document on letterhead paper and the rest on plain paper, or to print a cover on card stock and the subsequent pages on plain paper).

This option might not be available in all printer drivers.

To print a cover or different first page for Windows 95, Window 98, Windows Me, and Windows NT 4.0 computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Paper tab, select Use differen t pa per for first page. First Page, Other Pages, and

Back Cover tabs appear.

Note The Back Cover tab is not available in the PS printer driver.

3 Select the Size, Source is, and Type is for the first page and other pages. The first page is

the cover of the document. The other pages are the interior pages of the document.

4 Click OK.

To print a cover or different first page on Windows 2000 and Windows XP computers

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back

Cover become active (are no longer gray). 3 Select First Page. 4 Select the Source is and Type is for the first page. 5 Select Other P ages and then select the Source is and Type is. The first page is the cover of

the document. The other pages are the interior pages of the document.

6 Click OK.

Note The preceding procedures for Windows computers change the printer’s settings for a print job.

To change the printer’s default settings, see “Changing default settings” on page 48.

To print a cover or different first page on Macintosh computers

In the Print dialog box, select First from and Remaining from.

54 Chapter 2 Printing tasks ENWW

Adding a blank page or back cover to the end of a print job

Use this option to add a blank page to the end of a print job.

To print a blank page in Windows 95, Windows 98, Windows Me, and Windows NT 4.0 (PCL only)

Note This option is not available in the PS printer driver.

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2On the Paper tab, select Use different paper for first page. Fir s t Page, Other Pa ges, and

Back Cover tabs appear. 3 Select the Size, Source is, and Type is for the back cover. 4Click OK.

To print a blank page in Windows 2000 and Windows XP

1 Open the printer driver (see “Changing the settings for a print job” on page 47). 2On the Paper/Quality tab, select Use Different Paper. First Page, Other P a ges, and Back

Cover become active (are no longer gray). 3 Select Back Cover. 4 Select Add a blank bac k cover. 5 Select the Source is and Type is for the back cover. 6Click OK.

Note The preceding procedures change the printer’s settings for a print job. To change the printer’s

default settings, see “Changing default settings” on page 48.

Adding a blank page to the beginning of all print jobs (job separator page)

This option allows you to add a blank page to the beginning of all print jobs. This separates print jobs, making each print job easier to find.

To add a blank page to the beginning of all print jobs in Windows 95, Windows 98, Windows Me, and Windows NT 4.0

1 Click the Start button. 2 Point to Settings. 3Click Printers. 4 Right-click the HP LaserJet 2300 series printer icon. 5Click Properties. 6 On the General tab, click Separator Page. 7 Browse to find a separator page. Any printable document can be used as a separator page. 8Click OK to select a separator page. 9Click OK to return to the General tab. 10 Click OK to save your settings.

ENWW Using printer-driver features 55

To add a blank page to the beginning of all print jobs in Windo ws 2000 and Windows XP

1 Click the Start button. 2Point to Settings. 3Point to Printers (Windows 2000) or Printers and Faxes (Windows XP). 4 Right-click the HP LaserJet 2300 series printer icon. 5 Click Properties. 6 On the Advanced tab, click Separator Page. 7 Browse to find a separator page. Any printable document can be used as a separator page. 8 Click OK to select a separator page. 9 Click OK to return to the Advanced tab. 10 Click OK to save your settings.

Note The preceding procedures change the printer’s settings for a print job. To change the printer’s

default settings, see “Changing default settings” on page 48.

56 Chapter 2 Printing tasks ENWW

Using job-storage features

The printer supports two distinct job-storage features that allow printing to be initiated from the printer control panel after the print job is sent from the computer:



proof and hold jobs



private jobs Make sure that you identify your jobs in the printer driver before printing. Using default names

might override previous jobs with the same default name or cause the job to be deleted.

Note The job-storage features require 48 MB of RAM. You can add 16 MB to the base HP

LaserJet 2300L printer and HP LaserJet 2300 printer so that they can support the features (see

“Memory” on page 118).

If you turn the printer power off , all p roof and hold and priv ate jobs are delete d. A job can also be deleted at the printer control panel.

Proofing and holding a job

The proof and hold feature provides a quick and easy way to print one copy of a job for proofing before printing the additional copies.

Note If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted.

To print the remaining copies of a held job

1 Press SELECT ( ) to open the menus. 2 Use U

3 Use U

4 Use U

5 Use U 6 Use U

P ARROW () or DOWN ARROW ( ) to scroll to RETRIEVE JOB, and the n press SELECT

().

P ARROW () or DOWN ARROW ( ) to scroll to the user name, and then press SELECT

().

P ARROW () or DOWN ARROW ( ) to scroll to the user or job name, and then press

ELECT ( ).

P ARROW () or DOWN ARROW ( ) to scroll to PRINT, and then press SELECT (). P ARROW () or DOWN ARROW ( ) to scroll to the number of copies, and then press

ELECT ().

ENWW Using job-storage features 57

Deleting a held job

When you send a proof and hold job, the printer automatically deletes your previous proof and hold job. If no proof and hold job already exists with that job name, and the printer needs additional space, the printer might delete other proof and hold jobs starting with the oldest one.

Note If you turn the printer power off, all quick copy, proof and hold , and private jobs are deleted. A

held job can also be deleted at the printer control panel.

To delete a held job

1 Press SELECT ( ) to open the menus. 2 Use U

P ARROW () or DOWN ARROW ( ) to scroll to RETRIEVE JOB, and then press SELECT

().

3 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user name, and then press SELECT

().

4 Use U

5 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user or job name, and then press

ELECT ( ).

P ARROW () or DOWN ARROW ( ) to scroll to DELETE, and then press SELECT ().

Printing a private job

The private printing feature lets you specify that a job is not printed until you release it using a four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in the printer driver, and it is sent to the printer as part of the print job.

To specify a private job

To specify in the driver that a job is private, select the Private Job option and type a 4-digit PIN.

To print a private job

1 Press SELECT ( ) to open the menus. 2 Use U

P ARROW () or DOWN ARROW ( ) to scroll to RETRIEVE JOB, and then press SELECT

().

3 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user name, and then press SELECT

().

4 Use U

5 Use U

6 You are prompted to enter the PIN number. Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user or job name, and then press

ELECT ( ).

P ARROW () or DOWN ARROW ( ) to scroll to PRINT. A lock symbol appears next to

PRINT. Press S

change the first number of the PIN, and then press S

ELECT ( ).

P ARROW () or DOWN ARROW ( ) to

ELECT ( ). An * appears in place of

the number. Repeat these steps to change the remaining three numbers of the PIN.

7 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the number of copies, and then press

ELECT ().

58 Chapter 2 Printing tasks ENWW

Deleting a private job

A private job is automatically deleted after the user releases it for printing, unless the user selects the Stored Job option in the printer driver. (In order to store a job, the printer must have an optional hard disk installed.)

Note If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A

private job can also be deleted at the printer control panel before it is ever printed.

To delete a private job

1 Press SELECT ( ) to open the menus. 2 Use U

P ARROW () or DOWN ARROW ( ) to scroll to RETRIEVE JOB, and the n press SELECT

(). 3 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user name, and then press SELECT

().

4 Use U

5 Use U

P ARROW () or DOWN ARROW ( ) to scroll to the user or job name, and then press

ELECT ( ).

P ARROW () or DOWN ARROW ( ) to scroll to DELETE, and then press SELECT ().

(A lock symbol appears next to DELETE.) 6 You are prompte d to en te r th e PIN number. Use U

change the first number of the PIN, and then press S

P ARROW () or DOWN ARROW () to

ELECT ( ). An * appears in place of

the number. Repeat these steps to change the rema ining three numbers of the PIN.

ENWW Using job-storage features 59

60 Chapter 2 Printing tasks ENWW

Managing and maintaining the

printer

This section provides information about the following topics:



“Using the embedded Web server” on page 62



“Using HP Web Jetadmin software” on page 64



“Using Printer Status and Alerts” on page 65



“Managing and configuring printer drivers” on page 66



“Managing the print cartridge” on page 68



“Configuring e-mail alerts” on page 71



“Checking the printer configuration” on page72



“Cleaning the printer” on page 77



“Cleaning the fuser” on page 79

ENWW 61

Using the embedded Web server

The embedded Web server allo ws y ou to vie w printer and netwo rk status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server:



view printer control status information



set the type of media loaded in each tray



determine the remaining life on all supplies and order new ones



view and change tray configurations



view and change the printer control panel menu configuration



view and print internal pages



receive notification of printer and supplies events



view and change network configuration

The embedded Web server feature requires at least 48 MB of RAM and an HP Jetdirect print server in order to connect to your network. The HP LaserJet 2300n printer HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer already meet these requirements. The HP LaserJet 2300d printer requires an HP Jetdirect print server, and the HP LaserJet 2300L printer and HP LaserJet 2300 printer require 16 MB of RAM and an HP Jetdirect print server.

To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 and later or Netscape 6.2 and later for Wind ows, Mac OS, and Linux (Netscape only). Netscape Navigator

4.7 is required for HP-UX 10 and HP-UX 11. The embedded Web server works when the printer is connected to an IP-based network. The embedded Web server does not support IPX-based printer connections. You do not have to have Internet access to open and use the embedded Web server.

When the printer is directly connected to a computer, the embedded Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts software.

When the printer is connected to the network, the embedded Web server is automatically available.

Opening the embedded Web server

1 In a supported Web browser on your computer, type the IP address for the printer. (To find

the IP address, print a configuration page. For more information about printing a configuration page, see “Configuration page” on page 72.)

Note Once you open the URL, you can bookmark it so that you can return to it quickly in the future.

2 The embedded Web server has t hree tabs that contain settings and information about the

printer: the Information tab, the Settings tab, and the Network tab. Click the tab that you want to view.

3 See the following sections for more information about each tab.

62 Chapter 3 Managing and maintaining the printer ENWW

Information tab

The Information pages group consists of the following pages.



Device Status. This page shows the printer status and shows the life remaining of HP

supplies, with 0 percent representing that a supply is empty. The page also shows the type

and size of print media set for each tray. To change the default settings, click Change

Settings.



Configuration page. This page shows the information found on the printer configuration

page.



Supplies Status. This page shows the life remaining of HP supplies, with 0 percent

representing that a supply is empty. This page also provides supplies part numbers. To

order new supplies, click Order Supplies in the Other Links area of the window. To visit

any website, you must have Internet access.



Event log. This page shows a list of all printer events and errors.



Device information. This page also shows the printer network name, address, and model

information. To change these entries, click Device Information on the Settings tab.



Control panel. Click this button to view the current status of the printer’s control panel.

Settings tab

This tab allows you to configure the printer from your computer. The Settings tab can be password protected. If this printer is networked, always consult with the printer administrator before changing settings on this tab.

The Settings tab contains the following pages.



Configure Device. Configure all printer settings from this pa ge. This page contains the

traditional menus found on printers using a control panel display. These menus include

Information, P aper Handling, and Configure Device.



Alerts. Network only. Set up to receive e-mail alerts for various printer and supplies events.



Email. Network only. Used in conjunction with the Alerts page to set up incoming and

outgoing e-mail.



Security. Set a password that must be entered to gain access to the Settings and

Networking tabs. Enable and disable certain features of the EWS.



Other Links. Add or customize a link to another website. This link is shown in the Other

Links area on all embedded Web server pages. These permanent links always appear in

the Other Links area: HP Instant Support™, Order Supplies, and Product Support.



Device Information. Name the printer and assign an asset number to it. Enter the name

and e-mail address for the primary contact who will receive information about the printer.



Language. Determine the language in which to display the embedded Web server

information.



Time Services. Set the printer to retrie v e the date and tim e from a n etwo rk server at regu lar

intervals.

Networking tab

This tab allows the network administrator to contr ol network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anythi ng other than an HP Je td ire ct print server card.

ENWW Using the embedded Web server 63

Using Printer Status and Alerts

The Printer Status and Alerts software is available to users of both networked and directly connected printers. This softw are allo ws y ou to vie w the embedded W eb server in f o rmation for a particular printer. It also generates messages on the computer regardin g the status of the printer and print jobs. Depending on how the printer is connected, you can receive different messages.



Networked printers

You can receive alert messages that appear when you are printing to a particular printer if

that printer experiences a problem but it can continue to print. Example problems include a

tray that is open, a print cartridge that is low, or a condition that prevents printing (such as

paper is out, or a print cartridge is empty).



Directly connected printers (parallel and USB)

You can receive alert messages that appear when the printer experiences a problem but it

can continue printing or a problem that prevents it from printing. You can also receive

messages just when supplies are low. You can set alert options for a single printer that supports Printer Status and Alerts, or you can

set alert options for all printers that support Printer Status and Alerts. For networked printers, these alerts only appear for your jobs.

Note that even if you are setting alert options for all printers, not all options you select can apply to all printers. For example, if you select the option for notifying you when the print cartridge is low, then all directly connected printers that support Printer Status and Alerts will generate a message when the print cartridge is low. However, none of the networked printers will generate this message, nor will directly connected printers that do not support Printer Status and Alerts.

To choose which status messages appear

1 Open Printer Status and Alerts in one of these ways:

• Double-click the Printer Status and Alerts tray icon, which is in the Tray Manager.

• On the Start menu, point to Programs, point to Printer Status and Alerts, and click

Printer Status and Alerts. 2 Click the Options icon in the left pane. 3 In the For field, select the printer driver for this printer, or select All Printe rs. 4 Clear the options for the messa ges you do not want to appear, and select the options for the

messages you do want to appear.

5 Under Status check rate, select how frequently you want the software to update the printer

status information that the software uses to generate the messages. Status Check Rate might not be available if the printer administrator has restricted the rights to this function.

To view status messages and information

On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the Printer Status and Alerts window to view a list of previous jobs sent to the printer from your computer.

ENWW Using Printer Status and Alerts 65

Managing and configuring printer drivers

Your system or network administrator can use the driver managemen t and configur atio n solution to configure printer drivers before you install and deploy them within your environment. This is helpful when you configure printer drivers for multiple workstations or printers that share the same configuration.

When you preconfigure y our printer driv er to match the printer har dwa re , y ou can gain acce ss to all of the printer accessories through the driver. You can also configure most driver feature settings. Five of the driver features can be “locked.” This means that you can choo se not t o allo w users to change the duplex, print color as gray, input tray, output tray, and media type settings. (Some features might not apply to all printers. For example, some printers do not include color printing or duplexing.)

The driver management and configuration solution saves time and reduces management costs. Previously, if an administrator wanted to configure printer drivers, the configuration had to be completed at each client workstation. Because the driver management and configuration solution offers multiple configuration options, administrators can create a single configuration, in a central location, that best fits their software installation and deployment strategy.

The driver management and configuration solution also gives administrators more control over their printing environment, because they can deploy drivers that share the same configuration across an entire organization. They can use the “lock” f e at ure to suppo rt organization initiatives. For e xample , if a printer inclu des a duplexer, locking the duplex setting ensures that all print jobs are printed on two sides to save paper. All of the controls can be deployed from a single computer.

Two methods are available:



HP Web Jetadmin software plug-in



customization utility

Regardless of the configuration method that is used, one configuration can be shared by all printer drivers for a given printer model with one pass through either the plug-in or the utility. The single configuration provides support for multiple operating systems, printer driver languages, and localized language versions.

A single configuration file is associated with all supported drivers, and can be modified by using either the plug-in or the utility.

HP Web Jetadmin software plug-in

A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installati on and deployment. This method for managing and controlling printer drivers provides a complete, end-to-end solution that you can use to set up and configure the printer, the print path (queue), and the client computers or workstations. The following activities are included in the workflow:



Discover and configure the printer(s).



Discover and configure t he print path on the server(s). You can have multiple servers configured in a batch, or multiple printers (of the same model type) using a single server.



Obtain the printer driver(s). You can install multiple drivers for each print queue that is connected to a server in environments that support multiple operating systems.



Run the configuration editor (the editor is not supported for some older drivers).



Deploy the configured printer drivers to the server(s).



Instruct the end-users to connect to the print server. The configured driver for their operating system is automatically deployed to their computer.

66 Chapter 3 Managing and maintaining the printer ENWW

Administrators can use the HP Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plug-in from

http://www.hp.com/go/webjetadmin_software

Customization utility

Administrators can use a customization utility to create a custom inst allation package that includes only the components that are needed within a specific organization or operating environment. The customization utility is available in two places:



on the CD-ROM that comes with the printer (the utility is one of the installer options)



in the printing system software that is available for downloading from the HP website for the printer model (http://www.hp.com/lj2300

The installation procedure prompts the administrator to select components from the contents of the printing system. During this process, the administrator is prompted to configure the printer driver settings, if the selected driv er s support preconfiguration. Th e process yields a cust omiz ed installation package that the administrator can deploy to install the configured printer drivers on the client computers and workstations. The customization utility supports silent and batch operations.

)

ENWW Managing and configuring printer drivers 67

Managing the print cartridge

This section provides information about HP print cartridges, how to store them, how to identify genuine ones, and their life expectancy. Information also appears about non-HP print cartridges.



“HP print cartridges” on page 68



“Non-HP print cartridges” on page 68



“Print-cartridge authentication” on page 68



“Print-cartridge storage” on page 68



“Print-cartridge life expectancy” on page 69



“Checking the supply level” on page 69



“Cartridge low and cartridge out conditions” on page 70

HP print cartridges

When you use a genuine new HP print cartridge, part number Q2610A (6,000-page cartridge), you can obtain several types of information, such as the following:



amount of toner remaining



estimated number of pages remaining



number of pages printed



other supplies information

Non-HP print cartridges

Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under th e printer warranty.

If you use a non-HP print cartridge, the printer is unable to report the levels of the supplies f or the printer, calculation of the number of pages remaining, and cartridge-usage information. The printer does report a non-HP print cartridge with a message on the control panel display (Non-HP cartridge detected).

If the non-HP print cartridge was sold to you as a genuine HP product, please call the HP fraud hotline. (See “Contacting the HP fraud ho tlin e” on page 124.)

Print-cartridge authentication

The printer will let you know that a print cartridge is not a genuine HP print cartridge when you insert it into the printer.

If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, call the HP fraud hotline. See “Contacting the

HP fraud hotline” on page 124.

Print-cartridge storage

Do not remove t he print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years.

CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

68 Chapter 3 Managing and maintaining the printer ENWW

Print-cartridge life expectancy

The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5 percent coverage (typical for a business lett er), an HP print cartridge lasts an average of 6,000 pages. This assumes that toner density is set to 3 and EconoMode is off. (These are the default settings. F or details about these settings, see the description of

Quality submenu” on page 151.)

At any time, you can verify life expectancy by checking the supply level, as described in

“Checking the supply level” on page 69.

ECONOMODE and TONER DENSITY in “Print

Checking the supply level

You can check the supply (toner) level using the printer control panel, the embedded Web server, printer software, or HP Web Jetadmin.

To check the supply level using the control panel

1 Press (SELECT button) to open the menus. 2 Use (U

ELECT ().

3 Use (U

then press (S about the supplies status page.

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT SUPPLIES STATUS PAGE, and

ELECT button). See “Supplies status page” on page 74 for in formation

To check the supply level using the embedded Web server

1 In your Web browser, enter the IP address for the printer home page. This takes you to the

printer status page. (See “Opening the embedded Web server” on page 62.)

2 On the left side of the screen, click Supplies Status. This takes you to the supplies status

page, which provides supply level information. (See “Supplies status page” on page 74 for information about the supplies status page.)

To check the supply level using the printer software

Three things are required to use this feature:



The Printer Status and Alerts software on the CD-ROM that came with the printer must be enabled on your computer. (See “Using Printer Status and Alerts” on page 65.)



The printer must be directly connected to your computer with a parallel cable.



You must have access to the Internet.

1 At the bottom right of your screen, double-click the Printer icon. This opens the status

window.

2 On the left side of the status window, click the Printer icon from which you want to obtain

status.

3 At the top of the status window, click the Supplies link. You can also scroll down to Supplies

Status.

Note If you want to order supplies, click Order Supplies. This opens a browser that p roduces a URL

from which to purchase supplies. Select the supplies you wish to order and finish the ordering process.

ENWW Managing the print cartridge 69

To check the supply levels using HP Web Jetadmin

In HP Web Jetadmin, select the printer device. The device status page shows supply-level information.

Cartridge low and cartridge out conditions

The printer alerts you if the print cartridge is low on toner or out of toner.

When the cartridge is low on toner

When the cartridge is low on toner, the printer contr ol panel shows the ORDER CARTRIDGE message. The remains in the print cartridge (at 5 percent coverage, about 600 pages remaining).

The default is for the printer to continue printing until the toner runs out, but you might prefer to have the printer stop instead of continuing when the for ex ample , if y ou w ant print quality to remain consist ently high during print jobs, or if y ou do not want the cartridge to run out during a long print job. To configure the printer to stop, set CARTRIDGE LOW=STOP (in the System Setup submenu of the Configure Device menu). (See

“CARTRIDGE LOW” on page 155.) Then, when

printing. You can resume printing by pressing (S

When the cartridge is out of toner or drum life

ORDER CARTRIDGE message first appea rs wh en abo u t 10 percent of the toner

ORDER CARTRIDGE message first appear s —

ORDER CARTRIDGE appears, the printer will stop

ELECT button) for each print job.

The REPLACE CARTRIDGE message appears in one of these situations:



When the print cartridge is out of toner. If CARTRIDGE OUT is set to CONTINUE (in the System Setup submenu of the Configure Device menu), the printer continues printing without interaction until the cartridge reaches the end of drum life. HP does not guarantee print quality after the REPLACE CARTRIDGE message is first displayed. Replace the print cartridge as soon as possible. (See “Ordering parts, accessories, and supplies” on

page 116.)

CARTRIDGE OUT is set to STOP, the printer stops printing until you replace the print cartridge or resume printing by pressing (S



When the drum life of the print cartridge is out. You must replace the print cartridge to continue printing. No override is possible, even if toner remains in the cartridge. (See

“Ordering parts, accessories, and supplies” on page 116.)

the printer.

The REPLACE CARTRIDGE message remains until you repl ace the print cartridge. If

ELECT button) for each print job.

This situation occurs to protect

70 Chapter 3 Managing and maintaining the printer ENWW

Configuring e-mail alerts

You can use HP Web Jetadmin or the embedded Web server to configure the syst em to alert you of problems with the printer . The alerts take the f orm of e-mail messages to the e-mail account or accounts that you specify.

You can configure the following:



the device that you want to monitor (in this case, the printer)



what alerts are to be received (for example, alerts for jams, paper out, ORDER CARTRIDGE, REPLACE CARTRIDGE, and cover open)



the e-mail account to which the alerts should be forwarded

For See the following section

HP Web Jetadmin

Embedded Web server



“Using HP Web Jetadmin software” on page 64 for general information

about HP Web Jetadmin



HP Web Jetadmin online Help for details about alerts and how to set them up



“Using the embedded Web server” on page 62 for general information

about the embedded Web server



Embedded Web server online Help for details about alerts and how to set them up

ENWW Configuring e-mail alerts 71

Checking the printer configuration

At the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here:



“Menu map” on page 72



“Configuration page” on page 72



“Supplies status page” on page 74 (includes information about print-cartridge use)



“PS or PCL font list” on page 76

For a complete list of printer information pages, see the Inf ormation men u at the printer control panel (“Information menu” on page 145).

Keep these pages nea rby for troubleshooting. They are also useful if you contact HP Customer Care.

Menu map

Print the menu map to see the current settings for the menus and items available at the printer control panel.

To print a menu map

1 Press (SELECT button) to ope n the menus. 2 Use (U

ELECT button).

3 Use (U

ELECT button).

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT MENU MAP, and then press

You might want to store the menu map near the printer for reference. The content of the menu map varies, depending o n the options curren tly installed in the p rinter . (Man y of these v alues ca n be overridden in the program or printer driver.)

For a complete list of control panel items and possible values, see “Control panel menus” on

page 143. To change a control panel setting, see “Changing control panel settings” on page 25.

Configuration page

Use the configuration page to vie w current printer sett ings, to help troub leshoot printer prob lems , or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages.

Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page prints as well. The

IP address of the HP Jetdirect print server appears on this page.

To print a configuration page at the control panel

1 Press (SELECT button) to open the menus. 2 Use (U

ELECT button).

3 Use ( ) (U

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT CONFIGURATION, and then pr ess

ELECT button).

An example of the configuration page follows. The content of the configuration page varies, depending on the options currently installed in the printer.

72 Chapter 3 Managing and maintaining the printer ENWW

Note Y ou can also ob tain configuration information in the embedde d Web server. F or details, see “Using

the embedded Web server” on page 62.

1 Printer Information Lists the model, serial number, page counts, and other

information for the printer.

2 Event Log Lists the number of entries in the event log, the maximum number

of entries viewable, and the last three entries.

3 Installed Personalities

and Options

Lists all printer languages that are installed (such as PS and PCL) and lists options that are installed in each DIMM slot and EIO slot.

4 Memory Lists printer memory, PCL Driver Work Space (DWS), and

resource saving information.

5 Security Lists the status of the printer control panel lock, control panel

password, and disk drive (if one is installed in the printer).

6 Paper Trays and

Options

Lists the size settings for all trays and lists optional paper-handling accessories that are installed.

ENWW Checking the printer configuration 73

Supplies status page

Use the supplies status page to obtain information about the print cartridge installed in the printer, the amount of life left in the print cartridge, and the number of pages and jobs that have been processed.

Note You can also obtain supplies status information in the embedded Web server. For details, see

“Using the embedded Web server” on page 62.

To print a supplies status page at the control panel

1 Press (SELECT button) to open the menus. 2 Use (U

ELECT button).

3 Use (U

then press (S

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT SUPPLIES STATUS PAGE, and

ELECT button).

74 Chapter 3 Managing and maintaining the printer ENWW

1 Supplies website Lists the local website for ordering supplies through the Internet. 2 Cartridge

information

Provides information about the esti mated number of pages remaining for the amount of toner left in the cartridge, status of the toner supply, and print-cartridge serial number.

3 Printing statistics Lists statistics about total number of pages and jobs processed

using this print cartridge and page count by paper size.

4 Manufacture

Shows the installation date and last use date for this print cartridge.

information

5 Recycling website Lists the website for information about returning used HP print

cartridges.

ENWW Checking the printer configuration 75

PS or PCL font list

Use the font lists to see which fonts are currently installed in the printer. (The font lists also sh o w which fonts are resident on an optional hard disk accessory or flash DIMM.)

To print a PS or PCL font list

1 Press (SELECT button) to open the menus. 2 Use (U

ELECT button).

3 Use (U

FONT LIST, and then press (S

P button) or (DOWN button) to scroll to INFORMATION, and then press

P button) or (DOWN button) to scroll to PRINT PS FONT LIST or PRINT PCL

ELECT button).

The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following information can be found on the PCL font list:



Font gives the font names and samples.



Pitch/Point indicates the pitch and point size of the font.



Escape Sequence (a PCL 5e programming command) is used to select the designated f ont. (See the legend at the bottom of the font list page.)

Note For information about using printer commands to select a font with MS-DOS® programs, see

“Selecting PCL 5e fonts” on page 171.



Font # is the number used to select fonts at the printer co ntrol panel (not in the prog ram). Do not confuse the font # with the f ont ID, described below. The number indicates the DIMM slot where the font is stored.

• SOFT: Downloaded fonts, which stay resident in the printer until other fonts are downloaded to replace them, or until the printer power is turned off.

• INTERNAL: Fonts that permanently reside in the printer.



Font ID is the number you assign to soft fonts when you download them through software.

76 Chapter 3 Managing and maintaining the printer ENWW

Cleaning the printer

Over time, particles of toner and paper accumulate inside the printer. This can cause print-quality problems during printing. Cleaning the printer eliminates or reduces these problems.

Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the printer from dust and debris.

Cleaning the outside

Clean the outside of the printer with a cloth that has been dampened with water.

CAUTION Do not use ammonia-based cleaners on or around the printer.

ENWW Cleaning the printer 77

Cleaning the paper path and print-cartridge areas

Over time, particles of toner and paper accum ulate inside the printer. This can cause print-quality problems during printing. Cleaning the printer eliminates or reduces these problems.

To clean the inside of the printer

1 Turn the printer off and unplug th e power cord. 2 Open the top cover. 3 Remove the print cartridg e.

CAUTION

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Be careful not to touch the transfer roller (the black, rubber roller located underneath the print cartridge). Skin oils on the roller can cause print-quality problems.

4 With a dry , lint-free clot h, wipe any residue from the paper path area

and the print cartridge cavity.

5 Reinstall the print cartridge and close the top cover.

Note

If the print cartridge is difficult to reinstall, make sure that the registr ation plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.

6 Plug in the power cable and turn the printer on.

78 Chapter 3 Managing and maintaining the printer ENWW

Cleaning the fuser

Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. (See “Toner specks” on page 104.)

To ensure optimum print quality , HP recommends that you use the cleaning page every time that you replace the print cartridge or on an automatic interval that you can set up.

The cleaning procedure takes about 2.5 minutes to complete. A message (either CREATING CLEANING PAGE or CLEANING) appears on the printer control panel display while the cleaning is taking place.

To run the cleaning page

In order for the cleaning page to work properly, print the page on copier-grade paper (not bond, heavy, or rough paper).

1 If your printer model includes a duple xer, open the rear output bin. 2 Press (S 3 Use (U

ELECT button).

4 Use (U

ELECT button).

5 Use (U

ELECT button) to open the menus.

P button) or (DOWN button) to scroll to CONFIGURE DEVICE, and then press

P button) or (DOWN button) to scroll to PRINT QUALITY, and then press

P button) or (DOWN button) to scroll to CREATE CLEANING PAGE, and then press

ELECT button).

6 Follow the instructions on the cleaning page to complete the cleaning process. 7 If your printer model includes a duplexer, close the rear output bin.

ENWW Cleaning the fuser 79

80 Chapter 3 Managing and maintaining the printer ENWW

Problem solving

This section will help you troubleshoot and solve minor printer problems.



“Troubleshooting checklist” on page 82



“Troubleshooting general printing problems” on page 83



“Printing special pages” on page 87



“Understanding printer messages” on page 88



“Clearing jams” on page 97



“Troubleshooting print-quality problems” on page 102



“Troubleshooting network printing problems” on page 107



“Troubleshooting common Windows problems” on page 108



“Troubleshooting common Macintosh problems” on page 109



“Troubleshooting common PostScript problems” on page 114

ENWW 81

Troubleshooting checklist

If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding tro ubleshooting suggestions.

Make sure that the printer READY light is on.

Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.

If the problem persists, check these troubleshooting sections:



If no lights are on, check the power cord connections. Check the power switch. Check the power source by plugging into another outlet.



If other lights are on, note the message in the control panel display and go to “Interpreting control-panel messages” on page 89.



If the page does not print, check the cable connection between the printer and computer. Make sure that you are using the proper cable.



Check the print queue or the print spooler (the print monitor on a Macintosh computer) to see if the printer has been paused.



Verify that you have installed the HP LaserJet 2300 series printer driver.



Check the software application to make sure that you are using an HP LaserJet 2300 series printer driver and port.



If the page is interrupted during printing, go to “Troubleshooting

general printing problems” on page 83.



“Printing special pages” on page 87



“Troubleshooting general printing problems” on page 83



“Troubleshooting network printing problems” on page 107



“Troubleshooting commo n Windows problems” on page 108



“Troubleshooting co mmon Macintosh problems” on page 109



“Troubleshooting common PostScript problems” on page 114

82 Chapter 4 Problem solving ENWW

Troubleshooting general printing problems

Symptom Possible cause Solution

Control panel display is hard to read.

Printer selects media from the wrong tray.

Printer does not pull paper from tray 2 or tray 3.

The contrast is too high or too low for your office environment.

The tray selection in the software application might be incorrect.

The configured size does not match the size of the media loaded in the tray.

The rear paper-length guide is set incorrectly (tray 2 or tray 3).

The rear paper stop is set incorrectly (tray 3).

Adjust the contrast on the control panel display (see “DISPLAY

BRIGHTNESS” on page 154).

For many software applications, the paper tray selection is found under the Page Setup menu within the application.

Remove any media in other tra ys to make the printer select from the desired tray.

For Macintosh computers, use the HP LaserJet Utility to change the priority of the tray.

Change the configured size to match the size of the media loaded in the tray through the control panel.

To properly set the rear guides, see

“Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32 or “Loading tray 3 (500-sheet tray)” on page 34.

For tray 3, make sure that the leading edge of the paper stack is even. An un even edge can prevent the lift plate from rising.

Paper curls when it exits the printer.

First sheet of media jams in the print cartridge area.

The paper curls when exits the top output bin.

A combination of high humidity and high temperature is a ffecting the media.

Open the rear output bin to allow the paper to exit in a straight path through the printer.

Turn over the paper that you are printing on.

Reduce the fusing temperature to reduce the curling (see “FUSER

MODES” on page 152).

Adjust the printer for high humidity and high temperature conditions (see “MORE SEPARATION” on

page 152).

ENWW Troubleshooting general printing problems 83

Symptom Possible cause Solution

Print job is extremely slow. The job might be very complex.

The maximum speed of the printer cannot be exceeded even when more memory is added.

Printing speeds might be automatically reduced when printing on special-sized media.

You are printing a PDF or PostScript (PS) file using a PCL printer driver.

In the printer driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.

Print job prints on both sides of the paper.

The printer is set for duplexing. See “Changing the settings for a

Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer.

Try using the PS printer driver rather than the PCL printer driver. (You can usually do this from a software program.)

In the printer driver, set the type to plain paper (see “Printing by type

and size of media” on page 53).

Note: If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.

print job” on page 47 to change the

setting, or see the online Help.

Print job contains only one page but the printer processes the back side of the page as well (the page comes part of the way out, and then goes back into the printer).

Pages print, but are totally blank.

The printer is set for duplexing. Even if the print job contains only one page, the printer processes the back side as well.

The sealing tape might still be in the print cartridge.

The file might have blank pages. Check the file to make sure that it

See “Changing the settings for a

print job” on page 47 to change the

setting, or see the online Help. Do not try to pull the page out of the

printer before duplexing is complete. Jamming might result.

Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge.

does not contain blank pages.

84 Chapter 4 Problem solving ENWW

Symptom Possible cause Solution

The printer prints, but the text is wrong, garbled, or incomplete.

The printer cable is loose or defective.

The printer is on a network or sharing device and is not receiving a clear signal.

The wrong driver was selected in the software.

The software program is malfunctioning.

Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable.

Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works.

Check the software’s printer selection menu to make sure that an HP LaserJet 2300 series printer is selected.

Try printing a job from another program.

ENWW Troubleshooting general printing problems 85

Symptom Possible cause Solution

The printer does not respond when you select Print in the software.

The printer is out of paper. Add paper. The printer might be in manual feed

mode.

The cable between the co mp ut er and the printer is not connected properly .

The printer cable is defective. If possible, attach the cable to

The wrong printer was selected in the software.

There might be a jam. Cl e ar any jams, paying care fu l

The software for the printer is not configured for the printer port.

Change the printer from manual feed mode (see “MANUAL FEED” on

page 149).

Disconnect and reconnect the cable.

another computer and print a job that you know wo rks . You might also try using a different cable.

Check the software printer selection menu to make sure that an HP LaserJet 2300 series printer is selected.

attention to the duplexer area. See

“Clearing jams” on page 97.

Check the software’s printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.

The printer is on a network and is not receiving a signal.

The printer is not receiving power. If no lights are on, check the power

The printer is malfunctioning. Check the control panel display for

Disconnect the printer from the network and use a parallel or US B cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.

Clear any stopped jobs from the print queue.

cord connections. Check the power switch. Check the power source.

messages and lights to determine if the printer is indicating an error. Note any message and see

“Interpreting control-panel messages” on page 89.

86 Chapter 4 Problem solving ENWW

Printing special pages

Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer.



Configuration page

The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see “Configuration page” on

page 72. If you have an EIO print server card installed, a second page (the Jetdirect page)

prints that lists all of the HP Jetdirect information.



Font list

You can print a font list using the control panel (see “PS or PCL font list” on page 76) or (for Macintosh computers) the HP LaserJet Utility (see “HP LaserJet Utility” on page 15).



Supplies status page

ENWW Printing special pages 87

Understanding printer messages

Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing job) or an error condition (su c h as CLOSE FRONT DOOR) that needs attention. “Interpreting control-panel messages” on page 89 lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list.

Using the printer online Help system

This printer features an online Help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions about gaining access to the online Help system.

Whenever a me ssage alternates with For help press ?, press (H and use (U

To exit the online Help system, press (H

P button) and (DOWN button) to scroll through the message.

ELP button).

ELP button) to view the help

Resolving persistent messages

Some messages (for example, requests to load a tray or a message that a previous print job is still in the printer memory) allow you to press (S

OB to clear the job and eliminate the message.

If a message persists after performing all of the recommended actio ns, contact an HP- authorize d service or support provider. (See “Contacting HP” on page 123 or go to http://www.hp.com/

support/lj2300.)

ELECT button) to print, or to press CANCEL

88 Chapter 4 Problem solving ENWW

Interpreting control-panel messages

Message Description Recommended action

Access denied menus locked

Canceling... [JOBNAME]

Checking paper path

Checking printer

CHOSEN PERSONALITY NOT AVAILABLE

alternates with

To continue press

The printer control panel function you are trying to use has been locked to prevent unauthorized access.

The printer is canceling a job. The message continues while the job is stopped, the paper path is cleared, and any remaining incoming data on the active data channel is received and discarded.

The printer is checking for possible jams or paper that was not cleared from the printer.

The printer received a request for a personality (printer language) that does not exist in the printer. The print job is canceled.

See your network administr at or.

No action necessary.

Print the job using a printer driver for a different printer language, or add the requested language to the printer (if available).

To see a list of available personalities, print a configuration page. (See “Configuration page” on

page 72.)

Clearing paper path

Event log empty

Cartridge installed

INSTALL CARTRIDGE

alternates with

For help press

LOAD TRAY [XX] [TYPE] [SIZE]

The printer jammed or the printer was turned on and media was detected in a wrong location. The printer is automatically attempting to eject the pages.

You are attempting to view an empty event log by selecting SHOW

EVENT LOG

This message appears for approximately 10 seconds after you install a new, genuine HP cartridge.

The print cartridge is missing and must be reinstalled for printing to continue.

The tray that is indicated is configured for a specific type and size of media needed by a print job, but the tray is empty. All other trays are also empty.

from the control panel.

Wait for the printer to finish trying to clear the pages. If it cannot, a jam message will appear on the control panel display.

No action necessary.

Replace or correctly reinstall the print cartridge.

Load the requested media in the tray that is indicated.

ENWW Understanding printer messages 89

Message Description Recommended action

LOAD TRAY [XX] [TYPE] [SIZE]

alternates with

To use another tray press

For help press

To continue press

MANUALLY FEED [TYPE] [SIZE]

alternates with

To use another tray press

For help press

To continue press

No job to cancel

A job is sent that requires a specific type and size that is not available in the tray that is indicated.

The printer is waiting for media to be loaded in tray 1 for manual feed.

The CANCEL JOB button was pressed, but there is no active job or buffered data to cancel.

The message is displayed for approximately 2 seconds before the printer returns to the ready state.

Perform one of these steps:



Load the requested media into the indicated tray and press

ELECT button).



Press to use a type and size that are available in another tray.

Perform one of these steps:



Load the requested media into the tray 1 and press

ELECT button).



Press (SELECT butto n) to use a type and size that are available in another tray.

No action necessary.

ORDER CARTRIDGE LESS THAN [XXXX] PAGES

Paused

alternates with

To return to ready press RESUME key

SIZE MISMATCH TRAY [XX]= [SIZE]

alternates with

Ready For help press

TRAY [XX] EMPTY

[TYPE] [SIZE]

alternates with

Ready

For menus press

This message appears when the

CARTRIDGE LOW setting in the

System Setup submenu is set to

CONTINUE and the cartridge has

only 10 percent of its toner remaining (see “CARTRIDGE LOW” on

page 155).

The printer is paused but continues to receive data until the memory is full. The printer is not experiencing an error.

The tray indicated is loaded with a different size of paper than the size configured for the tray.

The tray is out of media. Load paper in the empty tray to

Make sure that you have a new cartridge re ady (see “Ordering

parts, accessories, and supplies” on page 116).

Press PAUSE/RESUME.

Load the tray with the size configured for the tray.

Make sure that the guides are positioned correctly in the tray, and then make sure that the switch in the tray is set correctly to Custom or Standard.

clear the message. If you do not load the specified tray,

the printer will continue printing from the next available tray with the same paper size and type, and the message will continue to appear.

90 Chapter 4 Problem solving ENWW

Message Description Recommended action

TYPE MISMATCH TRAY [XX]=[TYPE]

alternates with

Ready

For help press

USE TRAY [XX] [TYPE] [SIZE]

alternates with

To change press /

To continue press

10.XX.YY SUPPLIES MEMORY ERROR

For help press

The system detected a different type of media from the type specified for the tray in the paper path coming from tray

The printer did not detect the type and size of media requested. The message shows the most likely type and size available and the tray in which they are available.

An error has occurred in one or more of the printer’s supplies. Values of below:

XX and YY are listed

XX.

00 = memory is defective 01 = memory is missing

00 = black print cartridge

1 Verify that the correct media is

loaded in the tray.

2 Check the driver settings to

make sure that the expected media type is selected.

3 Check the media-type settings

on the printer control panel to make sure that the printer is set for the media type that is in the tray.

4 Refer to the printer software

online Help for more information.

Press (SELECT button) to accept the values in the message, or use (U (DOWN button) to scroll through the available choices.

1 Turn the printer power off , and

then turn the printer power on to clear the message.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

P button) and

13.XX.YZ JAM IN [LOCATION]

20 INSUFFICIENT MEMORY

alternates with

To continue press

21 PAGE TOO COMPLEX

alternates with

To continue press

A jam has occurred in the specified location.

The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

Remove jammed media from the specified location. (See “Clearing

jams” on page 97.)

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-autho rized service or support provider (see “Contacting HP” on

page 123).

Press (SELECT button) to print the transferred data (some data might be lost), and then simplify the print job or install additional memory. (See“Installing memory”

on page 165.)

1 Press (SELECT button) to

print the transferred data. (Some data might be lost.)

2 If this message appears often,

simplify the print job or install additional memory. (See

“Installing memory” on page 165.)

ENWW Understanding printer messages 91

Message Description Recommended action

22 EIO [X] BUFFER OVERFLOW

alternates with

To continue press

22 PARALLEL I/O BUFFER OVERFLOW

alternates with

To continue press

Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.

Too much data was sent to the parallel port.

1 Press (SELECT button) to

clear the message. (The job will not be printed.)

2 Check the host configuration. If

the message persists, contact an HP-authorized service or support provider (see

“Contacting HP” on page 123).

1 Check for a loose cable

connection and be sure to use a high-quality cable. Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification. (See “Ordering parts,

accessories, and supplies” on page 116.)

2 This error can occur if the driver

you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer. (See “Printer software”

on page 11.)

3 Press (S

clear the error message. (The job will not be printed.)

4 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

ELECT button) t o

22 SERIAL I/O BUFFER OVERFLOW

alternates with

To continue press

22 USB I/O BUFFER OVERFLOW

40 EIO [X] BAD TRANSMISSION

alternates with

To continue press

41.X PRINTER ERROR

alternates with

To continue press

Too much data was sent to the serial port.

Too much data was sent to the USB port.

The connection has been broken between the printer and the EIO card in the specified slot [X].

A temporary printing error occurred. 1 Press (SELECT b utton). The

Press (SELECT button) to clear the error message. (The job will not be printed.)

Press (SELECT button) to clear the error message and continue printing.

page containing the error automatically reprints if jam recovery is enabled.

2 Turn the printer power off, and

then turn the printer power on.

3 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

92 Chapter 4 Problem solving ENWW

Message Description Recommended action

41.3 UNEXPECTED SIZE IN TRAY [XX]

alternates with

LOAD TRAY [XX]: [TYPE] [SIZE]

41.5 UNEXPECTED TYPE IN TRAY XX

alternates with

LOAD TRAY [XX]:

[TYPE] [SIZE]

This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.

The printer detected a paper type different than what it was expecting.

1 Reload the tray with the correct

paper size.

2 Press (S

scroll to TRAY XX SIZE=. Reconfigure the size in a tray so that the printer will use a tray that contains the size required for the print job.

3 If the error does not clear, turn

the printer power off, then turn the printer power on.

4 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

1 Reload the tray with the correct

paper type.

2 Press (SELECT button) to

scroll to Reconfigure the size in a tray so that the printer uses a tray that contains the type required for the print job.

3 If the error does not clear, turn

the printer power off, and then turn the printer power on.

4 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

ELECT button) to

TRAY XX TYPE=.

49.XXXXX PRINTER ERROR

50.X FUSER ERROR

For help press

51.X PRINTER ERROR

alternates with

To continue turn off then on

52.X PRINTER ERROR

alternates with

To continue turn off then on

A critical firmware error has occurred.

A fuser error has occurred. 1 Turn the printer power off and

A temporary printing error occurred. 1 Turn the printer power off , an d

1 Turn the printer power off, leav e

it off for 20 minutes, and then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

ENWW Understanding printer messages 93

Message Description Recommended action

53.XY.ZZ PRINTER ERROR

55.X PRINTER ERROR

alternates with

To continue turn off then on

56.X PRINTER ERROR

alternates with

To continue turn off then on

There is a problem with the printer memory. The DIMM that caused the error will not be used. Values of

Y, and ZZ are as follows:

X = DIMM type

0 = ROM 1 = RAM

Y = Device location

0 = Internal memory (ROM or RAM) 1 to 3 = DIMM slot 1, 2, or 3

1 You might need to reseat or

replace the specified DIMM.

Turn the printer power off and then reseat the DIMM that caused the error.

2 Try using a different printer

driver or printing a smaller file.

3 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

ZZ = Error number

A temporary printing error occurred. 1 Turn the printer power off and

then turn the printer power on.

2 Try using a different printer

driver or printing a smaller file.

3 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

A temporary printing error occurred as a result of an incorrect input or output request.

1 Turn the printer power off, and

then turn the printer power on.

2 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

57.X PRINTER ERROR

alternates with

To continue turn off then on

58.X PRINTER ERROR

alternates with

To continue turn off then on

A temporary printing error occurred in one of the printer fans.

A printer error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply.

1 Turn the printer power off, and

then turn the printer power on.

2 If the message persists, contact

an HP-authorized service or support provider (see

“Contacting HP” on page 123).

To resolve problems with the power supply:

1 Remove the printer from any

UPS supplies, additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem.

2 If the printer is already plugged

into a wall outlet, try another power source in the building that is independent of the one currently being used.

The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer. (See “Electrical

specifications” on page 132.)

If the message persists, contact an HP-authorized service or support provider (see “Contacting HP” on

page 123).

94 Chapter 4 Problem solving ENWW

Message Description Recommended action

59.X PRINTER ERROR

alternates with

To continue turn off then on

62 NO SYSTEM

64 PRINTER ERROR

alternates with

To continue turn off then on

A temporary printing error occurred. 1 Turn the printer power off , an d

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

This message indicates that no system was found. The printer software system is corrupt.

A temporary printing error occurred in the scan buffer.

1 Turn the printer power off , and

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

1 Turn the printer power off , and

then turn the printer power on.

2 If the message persists, contact

an HP-autho rized service or support provider (see

“Contacting HP” on page 123).

ENWW Understanding printer messages 95

Message Description Recommended action

79.XXXX PRINTER ERROR

alternates with

To continue turn off then on

The printer detected a critical hardware error.

1 Press CANCEL JOB to clear the

print job from the printer memory. Turn the printer power off, and then turn the printer power on.

2 Try printing a job from a

different program. If the job prints, go back to the first program and try printing a different file. (If the message appears only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, try these steps.

1 Turn the printer power off. 2 Disconnect all cables to the

printer that connect it to the network or computer.

3 Remove all memory DIMMs or

third-party DIMMs from the printer. (See “Installing

memory” on page 165.)

4 Remove all EIO devices from

the printer. (See “Installing an

HP Jetdirect EIO card” on page 168.)

5 Turn the printer power on. If the error no longer exists, follow

these steps. 1 Install each DIMM and EIO

device one at a time, making sure to turn the printer power off and back on as you install each device.

2 Replace a DIMM or EIO device

if you determine that it causes the error.

3 Reconnect all cables that

connect the printer to the network or computer.

8X.YYYY EIO ERROR

The EIO accessory card in slot [X] has encountered a critical error.

1 Turn the printer power off, and

then turn the printer power on.

2 Turn the printer power off,

reseat the EIO accessory in slot

[X], and then turn the printer

power on.

3 Turn the printer power off,

remove the EIO accessory from

[X], install it in a different

slot EIO slot, and then turn the printer power on.

4 Replace the EIO accessory in

[X].

slot

96 Chapter 4 Problem solving ENWW

Clearing jams

Occasionally, media can become jammed during a print job. The following are some of the causes:



Typical jam locations

Jams can occur at four locations:

Trays are loaded improperly or overfilled. Tray 2 or tray 3 is removed during a print job. The top cover is opened during a print job. The media that is being used does not meet HP specif ications (see “Media specifications” on

page 134).

The media that is being used is outside of the supported size range (see “Media

specifications” on page 134.)

1 Print-cartridge area (see “Print-cartridge area” on page 98) 2 Input-tray areas (see “Tray 2 or tray 3 paper-feed area” on page 99) 3 Output-bin areas (see “Output areas” on page 100) 4 Duplexer area (applies only to the HP LaserJet 2300d printer,

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer) (see “Duplexer

area” on page 101)

Note Find and remove the jammed media by using the instructions provided in this section. If the

location of the jam is not obvious, look first in the print cartridge area. Be sure to remove all torn pieces of media that remain in the printer. Loose toner might remain in the printer after a jam. This should clear after a few sheets have

been printed. See “Loose toner” on page 105.

ENWW Clearing jams 97

Print-cartridge area

Jams in this area might result in loose toner on the page . If y ou get an y toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1 Open the top cover. 2 Remove the print cartridge.

CAUTION

To prevent damage, do not expose the print cartridge to light for more than a few minutes. Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer.

3 Carefully lift up the registration plate. If t he lead ing e dge of t h e print

media is visible, gently pull the media toward the rear of the printer to remove it from the printer.

If the media is difficult to remove or has already entered the output area, remove th e jam as described in “Output areas” on page 100.

4 When the jammed media has been removed, gently flip down the

registration plate. Reinstall the print cartridge and shut the top cover.

Note

If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped b ac k do wn into p osition and th at y ou have pushed the print cartridge firmly in place.

If the A the printer. Check the paper-feed and re ar-output areas for jams. For printers that include a built-in duplexer (HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area.

TTENTION light does not go out, jammed media remains inside

98 Chapter 4 Problem solving ENWW

Hewlett-Packard 2300d, 2300, 2300dn, 2300dtn, 2300L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Printer basics

Printer configurations

Printer features

Printer software

Operating systems and printer components

Printer drivers

Software for Macintosh computers

Installing the printing system software

Installing Windows printing system software for direct connections

Installing Windows printing system software for networks

Installing Macintosh printing system software for networks

Installing Macintosh printing system software for direct connections

Installing the software after the parallel or USB cable has been connected

Uninstalling the software

Control panel

Control panel layout

Using the printer Help system

Printing control panel menus

Changing control panel settings

Interface ports

Printing tasks

Purchasing paper and other media

Media input options

Loading trays

Media output options

Printing on special media

Printing on envelopes

Printing on labels

Printing on transparencies

Printing on both sides (duplexing)

Canceling a print job

Using the printer driver

Changing the settings for a print job

Changing default settings

Printing watermarks

Printing multiple pages on one sheet of paper

Setting a custom paper size

Using reduce/enlarge options

Selecting a paper source

Printing by type and size of media

Printing a cover or different first page

Adding a blank page or back cover to the end of a print job

Adding a blank page to the beginning of all print jobs (job separator page)

Using job-storage features

Proofing and holding a job

Deleting a held job

Printing a private job

Deleting a private job

Opening the embedded Web server

Information tab

Settings tab

Networking tab

Other links

Using Printer Status and Alerts

Managing and configuring printer drivers

Customization utility

Managing the print cartridge

Checking the supply level

Cartridge low and cartridge out conditions

Checking the printer configuration

Menu map

Configuration page

Supplies status page

PS or PCL font list

Cleaning the printer

Cleaning the outside

Cleaning the fuser

Problem solving

Troubleshooting checklist

Troubleshooting general printing problems

Printing special pages

Understanding printer messages

Using the printer online Help system

Resolving persistent messages

Clearing jams

Typical jam locations