Hewlett-Packard 2300c User Manual

hp scanjet 

2300c or 3500c series

hp scanjet 

serie 2300c o 3500c

hp scanjet 

série 2300c ou 3500c

user's manual

manual del usuario

lea esto primero

manual do usuário

hp scanjet 2300c or 3500c series

English

user’s manual

This product incorporates Adobe's PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302.

trademark credits

Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETTPACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit expressly disclaim all implied, express or statutory warranties including, without limitation, the implied warranties of merchantability, noninfringement of third party rights and fitness for a particular purpose. Neither the developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit.

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-

7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

product restricted material

This HP product contains the following materials that might require special handling at endof-life:

• mercury in the fluorescent lamp in the scanner/transparent materials adapter/liquid crystal display (< 5 mg)

• lead in solder

For recycling information, you can contact http://www.hp.com/go/recycle, your local authorities, or the Electronics Industries Alliance at http://www.eiae.org.

For information about HP’s environmental stewardship program, see the “Warranty and Specifications” section of the electronic Help for your scanner.

contents

English

install the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

check the box contents . . . . . . . . . . . . . . . . . . . . . . . . . 1

install the software and connect the scanner . . . . . . . . . . . . . 2

install the software first (Windows and Macintosh) . . . . . . 2

connect the scanner first (Windows only) . . . . . . . . . . . . 2

connect the optional TMA (hp scanjet 3500c series only) . . . . 3

scanner overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

how to use the scanner. . . . . . . . . . . . . . . . . . . . . . . . 5

select items to scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

preview and modify scanned images. . . . . . . . . . . . . . . . . . 6

e-mail a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

create a photo show and save it on CD . . . . . . . . . . . . . . . . 8

scan slides or negatives . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

change button settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

contents

installation problems - hp scanjet 2300c or

3500c series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

scanner is not working. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

scanner initialization failed. . . . . . . . . . . . . . . . . . . . . . . . 12

scanner still does not work properly. . . . . . . . . . . . . . . . . . 12

uninstall the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

hp support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

find hp help on the web . . . . . . . . . . . . . . . . . . . . . . . . . . 14

contact hp customer support . . . . . . . . . . . . . . . . . . . . . . . 15

obtain support in the United States . . . . . . . . . . . . . . . 15

obtain support worldwide . . . . . . . . . . . . . . . . . . . . . . 16

iii

before you begin

Make sure that you have a universal serial bus interface connection (USB port) on your computer and that your computer is running Microsoft later or Macintosh OS 9 or later. (Macintosh support is available for the HP Scanjet 3500c series only.)

install the scanner

 Windows 98 or

USB port

check the box contents

Your scanner box should contain the following items:

• HP Scanjet 2300c or 3500c series digital flatbed scanner

•HPPhoto & Imaging software CD-ROM

• USB cable

•Power cable

• Transparent materials adapter (TMA) (some models of the HP Scanjet 3500c series only)

HP Scanjet 3500c series scanner

HP Scanjet 2300c scanner

TMA (some models only)

install the scanner

install the software and connect the scanner

Set up your scanner in one of two ways: either install the software first or connect the scanner first. It is recommended that you install the software first, especially on a Macintosh computer.

If you experience difficulty installing your scanner, see installation

problems - hp scanjet 2300c or 3500c series

on page 11.

English

install the software first (Windows and Macintosh)

1 Close all open programs on your computer. 2 Locate the HP Photo & Imaging software CD-ROM that is appropriate for

your English and operating system and insert it into your computer.

3 For a Microsoft Windows computer: Follow the instructions on the screen.

Or, if the installation program does not start automatically: a. On the Start menu, click Run. b. Type: x:setup.exe (where x is the letter of the CD-ROM drive). For a Macintosh computer (HP Scanjet 3500c series only): Double-click the

Installation Read Me file on the CD-ROM and follow the instructions.

4 If the instructions prompt you to shut down your computer, do so. 5 Connect the USB cable between the USB port on the scanner and the USB

port on the computer.

6 Connect the power cable between the scanner and a surge protector or a

grounded wall outlet that is easy to reach. This turns on the scanner.

7 If necessary, turn your computer on again.

connect the scanner first (Windows only)

install the scanner

connect USB cable to scanner connect USB cable to computer

1 Make sure that your computer is on and that the operating system is

running.

2 Connect the USB cable between the USB port on the scanner and the USB

port on the computer.

3 Connect the power cable between the scanner and a surge protector or a

grounded wall outlet that is easy to reach. This turns on the scanner.

4 Follow the prompts in the New Hardware Found wizard. 5 Insert the HP Photo & Imaging software CD-ROM and click Next. If the

wizard prompts you for a drive letter, select your CD-ROM drive.

6 In the HP Scanjet installation program, follow the instructions. 7 After installation is complete, another HP installation program starts. You

can install additional software, register your scanner, and find additional help. To see if your scanner came with additional software, click Install

software and follow the prompts.

connect the optional TMA (hp scanjet 3500c series only)

Your scanner might have a transparent materials adapter (TMA) to scan 35 mm slides or negatives.

• If your scanner has a TMA, connect the TMA cable to its port on the scanner.

install the scanner

scanner overview

This section describes the buttons on the front panel of the scanner and available accessories.

Your scanner might have all or only some of these features.

Button or accessory Description

E-MAIL button Scans the item using settings optimized for e-mail

CAN button Scans your original item to the HP Scanning

English

and sends the scan to your e-mail software (if the software is supported).

software, where you can preview or change the scanned image.

scanner overview

OPY button Scans the item and sends it to a printer to make

copies.

EMORIES DISC CREATOR button Scans the item to the Memories Disc Creator

software, where you can create a photo show on a CD, along with background music and titles.

HP Scanjet transparent materials adapter (TMA) (HP Scanjet 3500c series only)

Scans slides or negatives to the HP Scanning software, where you can preview or change the scanned image.

You can start your scanner projects in one of two ways: from the scanner buttons or from the HP Photo & Imaging software. The scanner buttons offer shortcuts to some of the software functions. Start from the software when you want more options and control or if your scanner model does not have all the buttons.

The procedures in this section use the default button settings. For more information about changing the settings for one or more buttons, see change button settings.

select items to scan

Follow these guidelines when you select items to scan.

items for the scanner glass

The scanner glass can be used to scan a wide range of items, from business cards and photos to fabric and artwork.

how to use the scanner

For more information about using the software, see the HP Photo & Imaging software Help.

Avoid placing items with sharp edges in the scanner. Doing so can damage the scanner.

Before placing an item on the scanner glass, make sure the item is free of wet glue, correction fluid, or other substances that can be transferred to the glass.

items for the transparent materials adapter

The HP Scanjet transparent materials adapter (TMA) is available with the HP Scanjet 3500c series. You can use the TMA to scan:

•35 mm negatives

•35 mm slides

how to use the scanner

preview and modify scanned images

If your scanner has a SCAN button ( ), you can use it to scan pictures and documents.

When you press the S software you can preview and make changes to the scanned image before you send it to the HP Photo & Imaging Gallery.

to scan a picture

1 Close the HP Copying software if it is open on your computer. 2 Place the original face down on the scanner glass and close the lid. 3 Press the S 4 Follow the instructions on your computer screen. The HP Scanning software

scans the item with settings optimized for pictures.

to scan a document

To scan a document, use the HP Photo & Imaging software. On the Start menu, point to Programs, point to Hewlett-Packard, point to your scanner, and click hp photo & imaging director. In the Director, click Scan Document. You can also change the setting for the S optimized for documents. For more information, see change button settings.

CAN button, the HP Scanning software opens. Within the

CAN button on the front panel of the scanner.

CAN button so that it regularly scans using settings

English

e-mail a scan

For Macintosh see HP Precisionscan Pro Help.

Macintosh OS 9: Choose Apple Help Center from the Finder Help menu. Then choose HP Precisionscan Pro Help. Macintosh OS X: Ch oose Mac He lp from the Find er Help menu. Then click the question mark on the bottom-left corner of the Mac Help window and choose HP Precisionscan Pro Help.

If your scanner has an E-MAIL button ( ), you can e-mail a scan directly from your scanner. You must also have an Internet connection and a supported e-mail program.

The HP Photo & Imaging software supports many popular e-mail programs. If your e-mail program is supported, it opens automatically when you try to e-mail a scan. If you are using an unsupported e-mail program, the scanner cannot scan items directly into an e-mail message. In this case, save the scan to a file, and then attach it to your e-mail message.

1 Close the HP Scanning software and the HP Copying software if they are

open on your computer.

2 Place the original face down on the scanner glass and close the lid. 3 Press the E-MAIL button on the scanner. The scanner scans the item using

default settings optimized for e-mail.

how to use the scanner

4 Follow the instructions on your computer screen. If your e-mail program is

supported, a screen appears where you can address and compose a message.

You can also e-mail a scan from the software. For more information, see the HP Photo & Imaging software Help.

For Macintosh see HP Precisionscan Pro Help.

to select original type for e-mail

If the software prompts you for an original type, you have two choices: Picture or Document. The scanner uses optimized scan settings for your item depending on your choice. Use the following guidelines to determine the best original type for your needs.

If your original consists of

Text, or both text and graphics

A printed photograph or image

If you need to save the item as a file type other than JPG or PDF, scan and save the item by using the HP Scanning software.

Select this original type

Document Adobe® Portable

Picture Joint Photographic

Receive this type of output

Document Format (PDF) file

Experts Group (JPG) file

print copies

to change the original type

If the software does not prompt you for an original type, you can change the setting for the E-

MAIL button so that it regularly scans using settings optimized for

either documents or pictures. For more information, see change button settings.

If your scanner has a COPY button ( ), you can scan an item and send it directly to a printer to make copies.

1 Close the HP Scanning software if it is open on your computer. 2 Place the original face down on the scanner glass and close the lid. 3 Press the C

OPY button on the scanner. The software scans the item using

default settings optimized for printing.

4 A message appears that shows the copy progress.

how to use the scanner

If you want to reduce or enlarge the copies, lighten or darken them, or change printer settings, click Cancel in the copy progress dialog box. You can then make changes to settings in the HP Copying software.

You can also make copies from the HP Copying software. For more information, see the HP Photo & Imaging software Help.

For Macintosh see HP Precisionscan Pro Help.

create a photo show and save it on CD

Some scanners have a MEMORIES DISC CREATOR button ( ).

If you have a read/write CD drive and writable CDs, you can use your scanner to create personalized photo shows with music and titles. Then you can watch the photo show on your television using a compatible DVD player. You can also make photo reprints from the CD.

1 Close the HP Scanning software and the HP Copying software if they are

open on your computer.

2 Place the original face down on the scanner glass and close the lid. 3 Press the M

EMORIES DISC CREATOR button on the scanner and follow the

instructions on the computer screen.

You can also create photo shows and save them on CD from the software. For more information, see the HP Photo & Imaging software Help.

scan slides or negatives

On an HP Scanjet 3500c series scanner, you can use the optional HP Scanjet transparent materials adapter (TMA) to scan slides or negatives. To do so, use the HP Scanning software rather than the scanning buttons.

For more information about the TMA, see TMA - hp scanjet 3500c series in the HP Photo & Imaging software Help.

English

For Macintosh see HP Precisionscan Pro Help.

change button settings

When you use the scanner buttons, the scanner uses settings optimized for the destination, such as e-mail, that is associated with that button. Examples of settings include resolution, size, and output type. Settings are applied to all items scanned with that button until you change the settings again.

how to use the scanner

If one of your scanner buttons is not listed here, its settings cannot be changed.

To change the settings for the current item only, you might want to scan using the HP Photo & Imaging software instead.

You change button settings from the Director, which is the main window that you use to reach the many functions of the HP Photo & Imaging software.

to open the director

•On the Start menu, point to Programs, point to Hewlett-Packard, point to your scanner, and click hp photo & imaging director.

change settings for the E-MAIL button

change settings for the SCAN button

For Macintosh see HP Precisionscan Pro Help.

If your scanner has an E-MAIL button, you change its settings in two places: in

Button Settings and in E-mail Settings.

1 Open the Director, and on the Settings menu, click Button Settings. 2 Click the E-mail Button tab, and change the settings. 3 Return to the Director, and on the Settings menu, click E-mail Settings. 4 Click the Scan Document tab, Scan Picture tab, or Program tab, and change

the settings.

If your scanner has a SCAN button, use the following procedure to change its settings.

1 Open the Director, and on the Settings menu, click Button Settings. 2 Click the Scan Button tab, and change the settings.

to scan to another program

You can make your scans go directly to a program other than the HP Scanning software. When you press the S program you have selected (for example, a word-processing program).

On a Windows computer:

1 Open the Director, and on the Settings menu, click Button Settings. 2 On the Scan Button tab, in the Destination box, specify the destination to

which you want to send your scan.

3 Change other settings as required, and then click OK.

If you want your scans to go directly to the selected destination, on the Scan Button tab, make sure the Show Preview check box is cleared.

CAN button, your scans go to the destination

how to use the scanner

to change settings for the COPY button

If your scanner has a COPY button, the software will remember the settings you chose the last time you used the HP Copying software.

•Open the Director, click Make Copies, and then change the settings.

English

how to use the scanner

This chapter contains solutions to common installation problems. For solutions to usage problems or maintenance issues, such as cleaning the scanner glass, see “troubleshooting” in the HP Photo & Imaging software Help.

scanner is not working

• First, check your computer: – Make sure your computer meets the minimum system requirements that

are listed on the scanner box.

– If you do not have enough hard-disk space, remove unnecessary files or

install the software on a different disk drive.

• On a Microsoft® Windows® computer, if you receive a message such as “Destination Directory Is Invalid” or “Program Folder Is Invalid” during installation, do one of the following:

– Type a valid destination folder name. The destination folder cannot

contain the following characters: /, \, :, ?, *, <, >, “, or |.

– Find a valid folder using the Browse button.

• Check the cables: – Check that the power cable is securely connected between the scanner

and a live electrical outlet or surge protector.

– If the power cable is connected to a surge protector, make sure the

surge protector is plugged into an outlet and turned on.

– Make sure you use the USB cable that was included with the scanner.

Another USB cable might not be compatible with the scanner.

– Check that the USB cable is securely connected between the scanner

and the computer.

– Disconnect the power cable from the scanner and turn off the computer.

After 30 seconds, reconnect the power cable to the scanner and then turn on the computer, in that order.

– On a Macintosh computer (HP Scanjet 3500c series only), use the

Apple System Profiler to make sure the scanner is connected to the computer correctly.

installation problems - hp scanjet 2300c or 3500c series

• Test the scanner hardware (HP Scanjet 2300c only): a. Disconnect the USB cable and the power cable from the scanner. Make

sure the power cable is still connected to the power source.

b. Press the S

power cable back into the scanner. The scanner lamp should turn on, and the carriage in the scanner

should move forward and backward. c. To end the test, unplug the power cable. If the scanner lamp does not turn on or the carriage does not move, a

problem exists with the scanner hardware. Contact HP Customer Support.

scanner initialization failed

• If you receive a message that the scanner initialization failed, or if the HP Scanning software stops working after it has been functioning properly, try the following procedures.

a. Close the HP Scanning software if it is open. b. Make sure that the cables connecting the computer and the HP scanner

are securely fastened.

c. Turn the scanner off by unplugging the power cord. Turn the scanner

back on by plugging the power cord in.

d. Turn the computer off and then on again.

• If the scanner still fails to initialize, run the Repair utility (Windows computers only) as described in the next topic, scanner still does not work

properly.

CAN and COPY buttons at the same time, while plugging the

English

scanner still does not work properly

• If the scanner stops scanning or the buttons no longer work as they should, a software conflict might exist on your computer. You might need to reinstall the HP Photo & Imaging software. To do this, run the Repair utility (Windows computers only).

a. Click Start, point to Settings, and then click Control Panel (in Windows

XP, click Start, and then click Control Panel).

b. Click Add/Remove Programs, and then select the HP Photo & Imaging

software.

c. Click Change (or Add/Remove, depending on your version of

Windows).

d. Follow the instructions on the computer screen, and then click Repair.

• If this does not work, install the scanner on another computer. This will help determine if the problem is related to the first computer or to the scanner.

• If the scanner still does not work, contact HP Customer Support.

If the troubleshooting information you need is not shown here, see the HP Photo & Imaging software ReadMe file for the most recent information, or review the troubleshooting section in the electronic Help.

installation problems - hp scanjet 2300c or 3500c series

uninstall the software

The Uninstall option of the setup program allows you to remove the scanning software from your computer.

for Windows computers

1 Click Start, point to Settings, and then click Control Panel (in Windows XP,

click Start, and then click Control Panel).

2 Click Add/Remove Programs, and then select the HP Photo & Imaging

software.

3 Click Change (or Add/Remove, depending on your version of Windows). 4 Follow the instructions on the computer screen, and then click Remove.

for Macintosh computers (hp scanjet 3500c series only)

1 Unplug the scanner and restart the computer. (If you do not unplug the

scanner and restart the computer before you uninstall the software, some files are not removed from your computer during uninstallation.)

2 Insert the HP Photo & Imaging CD-ROM into your computer’s CD-ROM

drive. (If the HP Photo & Imaging CD-ROM window does not appear, double-click the icon for the CD-ROM.)

3 Double-click the Installer, and then follow the instructions on the screen. 4 When the main installation dialog box appears, select Uninstall from the

pull-down menu.

5 Click Uninstall, and then follow the instructions on the computer screen.

installation problems - hp scanjet 2300c or 3500c series

hp support

For warranty and specifications, see the electronic Help for your scanner.

For regulatory information, see the regulatory_supplement.htm file on the CDROM that came with your scanner.

find hp help on the web

HP provides several resources on the Web to provide help with your scanner. These Web services are free and available to you 24 hours a day, 7 days a week.

visiting hp websites

hp product support

Visit http://www.hp.com/cposupport/loc/regional.html, select your region, and then type your scanner model in the “quick find” box, to find information about the following topics:

• setting up and using your scanner

• downloading drivers

• solving a problem

•ordering

•warranty

English

hp support

hp scanjet website

Visit http://www.hp.com and click “products and services” for the following information:

• Tips for using your scanner more effectively and creatively

• HP Scanjet driver updates and software

accessibility website

Customers with disabilities can get help by visiting http://www.hp.com/hpinfo/

community/accessibility/prodserv/.

hp assistance

If you cannot find an answer to your question by using the websites listed above, visit http://www.hp.com/cposupport/mail_support.html. From there, you can discover how to contact HP by using e-mail, the telephone, and other methods.

contact hp customer support

Before contacting HP Customer Support, please see find hp help on the web. The website services described in that section are free and available to you around the clock. If you don’t find what you need on the Web, please contact HP Customer Support.

You can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice.

how hp can help

Hewlett-Packard's support hotline can help resolve problems with:

•setup

• installation

• configuration

•operation

For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer of the other product.

before you call

Please try the following steps before you call HP Customer Support:

• Review the “installation problems” chapter in the user’s manual; for additional troubleshooting, see the “troubleshooting” module in the HP Photo & Imaging software Help.

• Review the troubleshooting information on the HP product support website.

when you call

If possible, be at the computer where the scanner is installed and have the following information ready when you call:

• serial number (found on the back or bottom of your scanner or under the scanner glass)

• product name (found on the scanner lid)

• date of purchase

obtain support in the United States

free telephone support for 90 days

Within 90 days of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply.

Call (208) 323-2551.

Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday.

hp support

after the first 90 days

Call (208) 323-2551.

Charges are $25.00 per issue, charged to your credit card.

If you think your HP product might need service, call HP Customer Support, which can help determine if service is required.

obtain support worldwide

hewlett-packard upgraded warranty statement

You can buy an extended, comprehensive warranty for your HP product, but you must do so within 180 days of purchasing the product.

Upgrade your standard factory warranty to three years with the HP SupportPack. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. HP will determine the hardware service offering based upon the outcome of system self-test programs run by the customer through the initial call to HP Customer Support. If during your technical support call it is determined that your product needs replacement, then HP will ship you this replacement product the next business day free of charge. This warranty upgrade offers maximized uptime and productivity, the convenience of door-to-door pickup and delivery, with all packaging and freight prepaid by HP.

Available in the US only. For more information call 1-888-999-4747 or visit http:/

/www.homeandoffice.hp.com and select “warranty upgrades” under “product

support.”

Telephone support is free for one year in Asia and the South Pacific, and for 30 days in the Middle East and Africa.

For phone support in Europe, please check for the details and conditions of phone support in your country or district by consulting the website http://www.hp.com/

cposupport/mail_support.html, and clicking on “contact HP.”

Alternatively, you can ask your dealer or call HP at the phone number listed in this document. For English support in Europe, contact +44 (0) 207 512 52 02.

English

hp support

Algeria +212 22404747

Argentina 0-810-555-5520

Australia 03 8877 8000

Austria 43 (0) 810 00 6080

Belgium Flemish: +32 (0)2 626 8806

French: +32 (0)2 626 8807

Brazil (11) 3747 7799 (greater São Paulo)

0800 157 751 (outside greater São Paulo)

Canada 905 206-4663

+ 49 hidden pages