Hewlett-Packard 1100A User Manual

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HP LaserJet 1100A Printer•Copier•Scanner

User Guide _________________

Publication number: C4224 On-Line First Edition: October, 1998

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe is a trademark of Adobe Systems Incorporated.

CompuServe is a U.S. trademark of CompuServe, Inc.

Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation.

NERGY STAR

is a U.S. registered service mark of the U.S. Environmental Protection Agency.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

1 Getting to know the printer

Printer features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Create professional documents . . . . . . . . . . . . . . . . . . . . . . .10

Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Printer door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . .16

Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .19

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2 Getting to know the Copier/Scanner

Scanner features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Getting to know the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Document Assistant (Windows 9x & NT 4.0) . . . . . . . . . . . . .25

LaserJet Document Desktop

(Windows 3.1x, 9x, NT 4.0) . . . . . . . . . . . . . . . . . . . . . . .26

Quick Copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Copier Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

LaserJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Copier/Scanner components. . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Scanner control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Scanner paper input tray, guides, and output path. . . . . . . . .30

Scanner door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Supported paper sizes and types (media). . . . . . . . . . . . . . . . . . .31

Precautions for copying and scanning . . . . . . . . . . . . . . . . . . . . .32

Loading Copier/Scanner originals . . . . . . . . . . . . . . . . . . . . . . . . .33

Accessing the online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Contents

3 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

4 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Printing on both sides of the paper (manual duplexing) . . . . . . . .43

Manual duplex using the paper output bin (standard). . . . . . .44

Manual duplex (special) heavy-media, card stock . . . . . . . . .45

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .46

Printing multiple pages on a single sheet of paper (N-up printing) 47

Accessing the multiple pages per sheet feature . . . . . . . . . . .47

Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Print using EconoMode (save toner). . . . . . . . . . . . . . . . . . . . . . .51

5 Scanning tasks

Scanning to fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Using the Fax feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Scanning to e-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Using the E-Mail feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Editing scanned text (OCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Using the OCR feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Storing scanned text or images. . . . . . . . . . . . . . . . . . . . . . . . . . .57

Using the Store feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Acquiring an image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Contrast sensitive originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Accessing the contrast feature . . . . . . . . . . . . . . . . . . . . . . . .58

Enhancing the scanned image . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Accessing image enhancement features . . . . . . . . . . . . . . . .59

Adding annotations to scanned images . . . . . . . . . . . . . . . . . . . .60

Accessing the annotation features . . . . . . . . . . . . . . . . . . . . .60

Canceling scan or copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

4 Contents

6 Copying tasks

Copy overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Making Quick Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Quick Copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Using the Copier Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . .64

Accessing the Copier Control Panel . . . . . . . . . . . . . . . . . . . .64

Canceling copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

7 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .66

Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .66

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

8 Troubleshooting the printer

Finding the solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Printed page is different than what appeared on screen . . . .77

Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Cleaning the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .85

Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .86

Clearing printer paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .90

Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

9 Troubleshooting the Copier/Scanner

Finding the solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Scanning problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Copying problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

The scanner did nothing. . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

No preview appeared on screen. . . . . . . . . . . . . . . . . . . . . . .99

Scanned image is of poor quality . . . . . . . . . . . . . . . . . . . . .100

Part of the image did not scan or is missing text . . . . . . . . .101

The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . . . . .102

The scan takes too long . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Error messages appear on the screen . . . . . . . . . . . . . . . . .104

No copy came out or the scanner did nothing . . . . . . . . . . .105

Copies are blank, missing images, or faded. . . . . . . . . . . . .106

Improving scan/copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Preventative steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Correcting scan/copy defects . . . . . . . . . . . . . . . . . . . . . . . .109

Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Accessing the Calibration utility . . . . . . . . . . . . . . . . . . . . . .111

Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Clearing scanner jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Clearing hard-to-reach jams . . . . . . . . . . . . . . . . . . . . . . . . .115

Removing the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

6 Contents

10 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . .119

Guidelines for repacking the scanner . . . . . . . . . . . . . . . . . . . . .120

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Customer Support and product repair assistance (U.S. and

Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

European Customer Support Center . . . . . . . . . . . . . . . . . .123

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Obtaining software utilities and electronic information . . . . .127

HP direct ordering for accessories or supplies . . . . . . . . . . .128

HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . .128

HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .130

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Environmental Product Stewardship Program . . . . . . . . . . . . . .138

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . .138

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . .142

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . .143

Appendix B Scanner specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Environmental product stewardship . . . . . . . . . . . . . . . . . . . . . .149

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . .149

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . .151

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . .152

Appendix C Paper specifications

Printer paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . .154

Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . .159

Appendix D Memory (DIMMs)

Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Appendix E Warranty and licensing

Hewlett-Packard software license agreement. . . . . . . . . . . . . . .166

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . .168

Limited warranty for toner cartridge life. . . . . . . . . . . . . . . . . . . .170

Appendix F Accessories and ordering information Appendix G Scanner resolution and gray scale

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Resolution and gray-scale guidelines . . . . . . . . . . . . . . . . . . . . .177

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Gray scale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Index

8 Contents

Getting to know the

Note

For installation instructions, see the

Guide”

printer

This chapter provides information on the following topics:

●

Printer features and benefits

●

Printer components

●

Choosing paper and other media

●

Loading paper into the printer

●

Turning the power off

●

Voltage conversions

●

Accessing printer properties (driver) and help

●

Printing a self-test page

“HP LaserJet Quick Reference

that came with your printer.

Printer features and benefits

Congratulations on the purchase of your new printer. You can . . .

Print with excellent quality

●

Print at 600 dots per inch (dpi) with Resolution Enhancement technology (REt).

Save money

●

Use EconoMode to save toner.

●

Print on both sides of the paper to save paper (manual duplexing).

●

Print multiple pages on a single sheet of paper to save paper (N-up printing).

Create professional documents

●

Protect your documents by using Watermarks such as “confidential.”

●

Print Booklets. This feature enables you to easily print the pages required to create cards or books. Once printed, all you have to do is fold and staple the pages.

●

Print the first page on different paper/media than the following pages.

10 Chapter 1 Getting to know the printer

Printer components

1. Printer control panel

2. Paper supports

3. Paper input tray

4. Single-sheet paper input tray (priority feed)

5. Paper guides

6. Paper-output lever

7. Straight-through output path

8. Printer door

9. Paper output bin

1. Power switch (220-240 volt printers)

2. Power receptacle

3. Memory door

4. Parallel port

Printer components

Printer control panel

The printer control panel is comprised of two lights and one lighted button. These lights produce patterns that identify the status of your printer.

Go button and light

Ready light

Attention light

●

Go button and light: Press and release to print a self-test page or when in manual-feed mode, or press and hold for 5 seconds to reset the printer.

●

Ready light: Indicates the printer is ready to print.

●

Attention light: Indicates printer initialization, reset, and errors.

Note See “Printer light patterns” for functional descriptions of all the light

patterns.

12 Chapter 1 Getting to know the printer

Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of the printer can hold up to 125 sheets of 20 lb. paper or it can hold multiple envelopes.

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used when feeding single pages or media such as envelopes. You can print the first page on different media than the rest using the single-sheet paper input tray.

Note

The printer will automatically (priority feed) print from the single-sheet paper input tray before printing from the paper input tray .

Printer paper guides

Both input trays have paper guides. Paper guides are used to ensure the paper is correctly fed into the printer and that the print is not skewed (crooked text on the page). When loading paper, adjust the paper guides to match the width of the paper being printed.

Printer components

Printer paper output paths

Paper output bin

The paper output bin is located on the front of the printer. Printed paper will be collected here in the correct sequence when the paperoutput lever is in the up position. Use the output bin when printing large, collated documents or when copying documents so that the original is separated from the copies.

Straight-through paper output path

The straight through paper output path is useful when printing envelopes, transparencies, heavy media, or anything that tends to curl when printed. Printed paper will stack in reverse order with the paper-output lever down.

14 Chapter 1 Getting to know the printer

Printer door

Open the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located on the front of the printer. Open and close the printer door by firmly grasping the top left and right sides of the printer door and pulling it towards you.

Note

If the scanner is attached, it may be necessary to move the printer to the edge of your workstation before opening the printer door in order to get the full range of motion.

Printer components

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You can print on a variety of print media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors, affecting printer performance and quality. To achieve the best possible print quality, use only high-quality paper designed for laser printers. See “Printer

paper specifications” for detailed paper and media specifications.

Note Always test a sample of paper before purchasing large quantities.

Your paper supplier should understand the requirements specified in the

HP LaserJet Printer Family Paper Specification Guide

number 5021-8909). See “Printer paper specifications.”

●

Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)

●

Minimum supported paper size: 76 by 127 mm (3 by 5 in.)

(HP part

16 Chapter 1 Getting to know the printer

Loading paper into the printer

Paper should be loaded with the top down and the side-to-be printed facing forward. Always adjust the paper guides to prevent jams and skewing.

CAUTION

Attempting to print on paper that is wrinkled, folded, or damaged in any way may cause a jam to occur. See “Printer paper specifications.”

Note Always remove all paper fro m the paper input tray and straighten

the stack when new paper is added.

This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker which you placed on the printer while setting up the hardware.

Specific types. . .

●

Transparencies:

side-to-be-printed facing toward the front of the printer. See “Printing transparencies.”

●

Envelopes:

to-be-printed facing toward the front of the printer. See “Printing

envelopes.”

●

Labels:

Load with the top down and the side-to-be-printed facing

toward the front of the printer. See “Printing labels.”

●

Letterhead:

facing toward the front of the printer. See “Printing letterhead.”

●

Cards:

Load with the narrow side down and the side-to-be-

printed facing toward the front of the printer. See “Printing cards.”

Load transparencies with the top down and the

Load with the narrow, stamp side down and the side-

Load with the top down and the side-to-be-printed

Loading paper into the printer

Turning the power off

Printers that require 100-127 volts of power must be unplugged to turn the power off. Printers that require 220-240 volts can be switched off (the switch is located on the left side of the power plug) or unplugged.

Note To ensure safety when working inside the printer for any reason, it is

best to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within the United States to another country.

In addition to the concerns about the differing power system voltages, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.

Note The HP LaserJet family printers must be serviced by an authorized

repair depot or reseller within the country where the printer was originally purchased.

Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of U.S . version HP LaserJet family printers for foreign use. We advise those customers planning to transport equipment outside the United States to purchase the products in the country of final destination.

18 Chapter 1 Getting to know the printer

Accessing printer properties (driver) and help

This section provides information on the following topics:

●

Printer properties (driver)

●

Printer online help

Printer properties (driver)

Printer properties control the printer and allow you to change default settings, such as paper size, printing on both sides of the page (manual duplexing), printing multiple pages on a single sheet of paper (N-up printing), resolution, watermarks, and printer memory. You can access the printer properties in two ways:

●

Through the software application from which you are printing. (Change settings for current software application use.)

●

Using the Windows® operating system. (Change default settings for all future print jobs.)

Note

Because many software applications use a different method of accessing the printer properties, we will describe common methods used in Windows 9x & NT® 4.0, and Windows 3.1x.

Windows 9x & NT 4.0

●

Change settings for current software application use:

File

the then click

menu within the software application, click

Properties.

(The steps can vary between software

Print,

From and

applications; this is the most common method.)

●

Change defaults for all future print jobs:

click

Settings,

and then click

Printers.

Right-click the printer icon

Click the

Start

button,

for which you would like to change properties, and then choose

Properties.

on the

Many of the features in Windows NT are also located

Document Defaults

menu.

Windows 3.1x

●

Change settings for current software application use:

File

the

Printers,

menu within the software application, click

and then click

Options.

(The steps can vary between

software applications; this is the most common method.)

●

Change defaults for all future print jobs:

control panel, double-click

Setup.

click

Printers,

highlight the printer, and then

From the Windows

Print,

From

Accessing printer properties (driver) and help

Printer online help

Printer properties online help

The printer properties (driver) online help includes information specific to the functions within the printer properties. This online help will guide you when changing default settings for your printer.

Access the printer properties help system by opening the printer properties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help include s information for all of the printing, copying, and scanning software applications.

See “Accessing the online help.”

20 Chapter 1 Getting to know the printer

Printing a self-test page

Among other items, a self-test page provides all of the printer configuration settings, scanner attachment verification, a sample of the print quality, and provides information for printer page counts as well as scan and copy page counts. A self-test page can also help you verify the printer is printing correctly.

To pr int a self-test page, press and release the Go button on the printer control panel while the printer is in the Ready state. If the printer is in PowerSave mode, press and release the Go button once to awaken it, and then press and release the Go button a second time.

Printing a self-test page

Getting to know the

Note

For hardware and software installation instructions, see the

“HP LaserJet Quick Reference Guide”

Copier/Scanner

This chapter provides information on the following topics:

●

Scanner features and benefits

●

Getting to know the software

●

Copier/Scanner components

●

Supported paper sizes and types (media)

●

Precautions for copying and scanning

●

Loading Copier/Scanner originals

●

Accessing the online help

that came with your scanner.

Scanner features and benefits

Scan

Use HP software to simplify your office tasks:

●

Faxing

●

E-Mailing

●

Editing text (OCR)

●

Storing documents electronically

Copy

Make Quick Copies when copying your most frequent type of original. Use the Copier Control Panel to customize and make multiple copies.

●

Simple and convenient (Quick Copy)

• Load the original and press a single button

●

Powerful copier software (Copier Control Panel)

• Make multiple copies

• Remove speckles

• Straighten

• Adjust contrast

Scanner features and benefits

Getting to know the software

Bring the world to your fingert ips by using the full-featured software solution included with your HP LaserJet 1100A Printer•Copier•Scanner.

LASERJET TOOLBOX

- Document Assistant properties

- LaserJet Document Desktop

- Quick Copy settings

- Online help

- Online user guide

CONVENIENT

- Document Assistant

- Quick Copy

FULL FEATURED

- LaserJet Document Desktop

- Copier Control Panel

SCAN

- E-Mail

- Fax

- Edit text (OCR)

- Store and manage

COPY

- Quick Copies

- Full-featured copies

24 Chapter 2 Getting to know the Copier/Scanner

Document Assistant (Windows 9x & NT 4.0)

The Document Assistant is quick and convenient, and can facilitate many of your routine office tasks:

●

Copying

●

Storing or managing scanned text and images

●

Scanning to e-mail

●

Scanning to fax

●

Editing scanned text (OCR)

Take full advantage of the Document Assistant.

Note

The Document Assistant is not available for Windows 3.1x operating systems.

Accessing the Document Assistant

1 2 3 4 5

To close the Document Assistant, right click on the HP icon and click

Close Document Assistant.

Start,

Click Click Click Click

located in the system tray.

Programs. HP LaserJet 1100. Document Assistant.

An HP icon will appear in your system tray. Click on the HP icon to display the Document Assistant on your computer screen.

Getting to know the software

LaserJet Document Desktop (Windows 3.1x, 9x, NT 4.0)

The LaserJet Document Desktop is a full-featured desktop application for your scanning and copying capabilities of HP LaserJet 1100. From the HP 1100 Document Desktop, you can perform the following tasks and more:

●

Copy

●

Scan images (or acquire an image from a TWAIN-compliant device)

●

Store and manage scanned images

●

Send scanned images to fax (a fax software application must be installed on your PC)

●

Send scanned images to e-mail (an e-mail software application must be installed on your PC)

●

Send scanned text to a word processing application to edit (OCR)

●

Make image enhancements

●

Add annotations

Note You can print (electronically) to the LaserJet Document Desktop from

any software application. This feature allows you to use any of the functions within the LaserJet Document Desktop on documents created in your favorite desktop publishing or word processing application, saving you the time of first printing and then scanning a hard copy version. The online help provides more information about the LaserJet Document Desktop. See “Accessing the online help.”

Accessing the LaserJet Document Desktop (Windows 9x & NT 4.0)

1 Click Start, located in the Windows system tray. 2 Click Programs. 3 Click HP LaserJet 1100. 4 Click LaserJet Document Desktop.

Accessing the LaserJet Document Desktop (Windows 3.1x)

1 From the Progr am Manager, double-click the HP LaserJet 1100

icon.

2 Double-click LaserJet Document Desktop.

26 Chapter 2 Getting to know the Copier/Scanner

Quick Copy settings

The Quick Copy feature enables you to make consistent and convenient copies. Your PC does not even have to be turned on. Adjust the settings to reflect the most common type of original that you copy, and you do not have to change them again.

For instructions on making Quick Copies and adjusting the default Quick Copy settings, see “Making Quick Copies.”

Copier Control Panel

Use the Copier Control Panel when full-featured copying capabilities are necessary or when your original differs from your most frequent copy job. Consider the Copier Control Panel as your personal copy machine. You can have the copy machine at your fingertips with the Copier Control Panel.

For instructions on accessing and using the Copier Control Panel, see “Using the Copier Control Panel.”

Getting to know the software

LaserJet Toolbox

The LaserJet Toolbox enables you to customize your software solution to meet your needs.

●

Change the Quick Copy settings

●

Configure properties for the Document Assistant

●

Configure properties for the LaserJet Document Desktop

●

Connect network scanner

The LaserJet Toolbox also enables you to do the following:

●

Calibrate the scanner

●

Access the online user guide (this guide)

●

Access the online help

Note The LaserJet Toolbox is not available for Windows 3.1x operating

systems. However, many of the features within the LaserJet Toolbox can be accessed through the HP LaserJet 1100 Program Group.

Accessing the LaserJet Toolbox (Windows 9x & NT 4.0)

You can access the LaserJet Toolbox from the Document Assistant: Click Tools.

28 Chapter 2 Getting to know the Copier/Scanner

Copier/Scanner components

1. Scanner control panel

2. Paper input tray

3. Paper guides

4. Paper support

5. Door release button

6. Paper output path

7. Scanner attachment lever

8. Scanner door

Note

To remove the scanner from the printer, see “Removing the scanner.”

Scanner control panel

●

Copy:

does not have to be turned on.

●

Scan:

correctly, you can perform the following tasks:

• Scan to fax

• Scan to e-mail

• Store documents electronically

• Edit text (OCR)

• Make multiple and customized copies

To cancel a scan or copy job, press both buttons simultaneously.

Press the Copy button to perform Quick Copies—your PC

Press the Scan button to launch the software. If configured

Copy

Scan

Copier/Scanner components

Scanner paper input tray, guides, and output path

The scanner paper input tray is located on the front, top side of the scanner. The paper guides are located inside the paper input tray and are used to ensure that the paper or media is correctly fed into the scanner and to prevent skewing (crooked image).

CAUTION Paper and media can jam if not correctly loaded, causing damage to

the original you are scanning or copying. See “Loading Copier/Scanner

originals.”

Scanner door

Open the scanner door to remove jams or clean the scanner. The scanner door is located on the front of the scanner. Open the scanner door by first pressing the button located on the upper-right side to release the latch, and then gently grasping the door and pulling it towards you. To close the door, simply push the door up and towards the scanner until it clicks.

30 Chapter 2 Getting to know the Copier/Scanner

Supported paper sizes and types (media)

The Copier/Scanner for the HP LaserJet 1100 can handle a broader range of paper sizes and more types of media than the printer:

●

Maximum:

●

Minimum:

In addition, you can scan and copy many different types of paper and media that are typically not used for printing, such as news print, photographs, business receipts, and business cards.

216 by 762 mm (8.5 by 30 in.)

50.8 by 90 mm (2 by 3.5 in.)

Note

Small or delicate originals, such as business cards or newsprint, may require a carrier sheet to correctly feed through the Copier/Scanner. You can make a carrier sheet by simply taping the leading edge of the original to a standard sheet of paper.

See “Precautions for copying and scanning.”

Supported paper sizes and types (media)

Precautions for copying and scanning

You should not put anything in the Copier/Scanner that could get stuck in or damage the feed mechanism. Observe the following precautions to minimize the possibility of jamming or damaging the feed mechanism:

●

Remove self-stick notes.

●

Remove staples and paper clips.

●

Straighten any curls or wrinkles in the original to be scanned.

●

Do not scan or copy any original with glue, correction fluid, or wet ink on it.

●

Do not scan or copy gummed-backed paper, labels, or originals.

●

Avoid scanning or copying originals with tears, perforations, or any defect that may cause a jam.

●

Feed irregularly-sized originals one at a time.

●

Do not scan originals that are larger or smaller than the supported size. See “Supported paper sizes and types (media).”

Note Small or delicate originals, such as business cards or newsprint, may

require a carrier sheet to correctly feed through the Copier/Scanner. You can make a carrier sheet by simply taping the leading edge of the original to a standard sheet of paper.

Note Scanning or copying with the correct resolution and gray scale settings

for your job is important in order to obtain good results. To learn more about resolution and gray scale, see “Scanner resolution and gray

scale.”

32 Chapter 2 Getting to know the Copier/Scanner

Loading Copier/Scanner originals

Note

CAUTION

Load the original with the scanned facing toward the front of the scanner.

Adjust the paper guides.

Press the for a Quick Copy.

Always remov e all originals from the input tray and straighten the stack when new originals are added.

Small originals will cause a jam if not loaded correctly.

Scan

button on the scanner or press the

narrow side down

and the side-to-be-

Copy

button

Note

If editing text (OCR), the original must be loaded with the text positioned horizontally and upside down. See “Editing scanned text (OCR)” for more information.

Loading Copier/Scanner originals

Accessing the online help

To access the HP LaserJet 1100 Online Help, use any of the three methods below:

●

Program Group:

• Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet 1100, and then LaserJet 1100 Online Help.

• Windows 3.1x: From the Program Manager, double-click the HP LaserJet 1100 icon, and then double-click LaserJet 1100 Online Help.

Note The Document Assistant is not available for Windows 3.1x operating

systems.

●

Document Assistant: Click Tools, and then click Help.

●

LaserJet Document Desktop: Click Help from the main menu.

34 Chapter 2 Getting to know the Copier/Scanner

Printing media

This chapter provides information on the following topics:

●

Printing transparencies

●

Printing envelopes

●

Printing labels

●

Printing letterhead

●

Printing cards

Printing transparencies

Only use transparencies recommended for use in laser printers, such as HP transparency film. Se e “Printer paper specifications.”

CAUTION Inspect the transparencies to ensure they are not wrinkled or curled,

and that they do not have any torn edges.

1 Adjust the paper-output lever to the down position. 2 Load with the top down and the side-to-be-printed (rough side)

facing toward the front of the printer. Adjust the paper guides.

3 Print, and then remove the transparencies from the front of the

printer to prevent them from sticking together. Place the printed transparencies on a flat surface.

36 Chapter 3 Printing media

Printing envelopes

CAUTION

Only use envelopes recommended for laser printers. See “Printer

paper specifications.”

Adjust the paper output-lever to the down position.

Load with the narrow, stamp-side down and the side-to-bepr i n t e d fa c i n g t o wa r d t h e f r o n t o f th e p r i n t e r. Adjust the paper guides to fit the envelope.

Select the correct envelope size in the software application. This setting can be accessed through the printer properties. See “Printer properties (driver).”

Print.

Printing envelopes

Printing labels

Only use labels recommended for laser printers, such as HP LaserJet labels. See “Printer paper specifications.”

CAUTION Do not use labels that are separating from the backing sheet, wrinkled,

or damaged in any way . Do not feed a sheet of labels through the printer twice. The adhesive backing is designed for one pass through the printer. Also, do not use continuous feed labels or labels that require moisture to stick.

1 Adjust the paper output-lever to the down position. 2 Load with the top down and the side-to-be-printed facing

toward th e front of the printer. Adjust the paper guides to fit the width of the label sheet.

3 Print, and then remove the printed label sheets from the front of

the printer as they are printed to prevent them from sticking together.

38 Chapter 3 Printing media

Printing letterhead

Load with the top down and the side-to-be-printed facing toward the front of the printer. Adjust the paper guides to fit the width of the paper.

Print.

To pr int a single page cover letter, using letterhead, followed by a multi-page document, load the letterhead in the single-sheet paper input tray and load the standard paper in the multi sheet paper input tray. By default, the printer prin ts from the single sheet paper input tray first.

Cover letter follo wed by document. Use both input trays.

Printing letterhead

Printing cards

The HP LaserJet 1100 does not support paper smaller than 76 by 127 mm (3 by 5 in.). Verify cards are not stuck together before loading.

1 Adjust the paper output-lever to the down position. 2 Load with the narrow side down and the side-to-be-printed

fa c i ng t oward t he f ro nt o f t h e p ri nt er. Adjust the paper guides to fit the card.

3 Select the correct card size in the software application being

used. (Software settings can override printer properties.)

4 Print.

40 Chapter 3 Printing media

Printing tasks

This chapter provides information on the following topics:

●

Printing with manual feed

●

Printing on both sides of the paper (manual duplexing)

●

Printing watermarks

●

Printing multiple pages on a single sheet of paper (N-up printing)

●

Printing booklets

●

Canceling a print job

●

Changing print quality settings

●

Print using EconoMode (save toner)

Printing with manual feed

Use manual feed when printing mixed media; for example, an envelope, then a letter, then an envelope, and so forth. Load an envelope in the single sheet paper input tray and load letterhead in the multiple-page paper input tray. Also, use manual feed to protect your privacy when printing to a network printer.

To print using manual feed, you must access the printer properties or printer setup in your software application and select Manual Feed from the Source drop down list. See “Printer properties (driver).” After the setting has been enabled, you must press the Go button (blinking) each time to print.

42 Chapter 4 Printing tasks

Printing on both sides of the paper (manual duplexing)

To print on both sides of the paper (manual duplexing), you must run the paper through the printer twice. You ca n print using the paper output bin or the straight-through output path. HP recommends using the paper output bin for light-weight paper. Use the straight-through output path for any heavy media or media that tends to curl when printed, such as envelopes and card stock.

●

Manual duplex using the paper output bin (standard)

●

Manual duplex (special) heavy-media, card stock

Note

Manual duplexing can cause the printer to become dirty more quickly and reduce print quality. See “Cleaning the printer” if the printer becomes dirty.

Printing on both sides of the paper (manual duplexing)

Manual duplex using the paper output bin (standard)

1 Adjust the paper-output lever to the

up position.

2 Access the printer properties. See

“Printer properties (driver).” On the

Finishing tab, click Manual Duplex (standard), and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from the

paper input tray

until after you finish your manual duplexing job.

4 Gather up the printed pages from

side one, rotate the stack clockwise, and then straighten the stack before placing it back in the paper input tray. Once reloaded, page one should be oriented upside down and located closest to the back of the printer. (The printed side should be facing toward the back of the printer.)

and set it aside

44 Chapter 4 Printing tasks

Click OK (on screen), and then wait for the pages to print.

Manual duplex (special) heavy-media, card stock

For heavy media (card stock, etc.), use the straight-through output path.

Adjust the paper-output lever to the down position.

Access the printer properties. See “Printer properties (driver).” On the

Finishing (special),

the document.

After side one has been printed, remove the remaining paper from the until after you finish your manual duplexing job.

Gather up the printed pages from side one, flip the stack, and then straighten the stack before placing it back in the paper input tray. Once reloaded, page one should be oriented upside down and located closest to the front of th e printer. (The printed side should be facing toward the back of the printer.)

tab, click

and then click

paper input tray

Manual Duplex

OK.

and set it aside

Click for the pages to print.

Printing on both sides of the paper (manual duplexing)

(on screen), and then wait

Printing watermarks

The watermark option allows you to print text “undernea th” (in the background) of an existing document. For example, you may want to have large gray letters reading “draft” or “confidential” printed diagonally across the first page or all pages of a document.

Accessing the watermark feature

1 From your software application, access the printer properties.

See “Printer properties (driver).”

2 On the Finishing tab, you can specify the type of W atermark you

would like to have printed on your document.

46 Chapter 4 Printing tasks

Printing multiple pa ges on a single sheet of paper (N-up printing)

You can select the number of pages you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in size and will be arranged on the sheet in the order that they would otherwise be printed. Specify up to 9 pages per sheet of paper.

Accessing the multiple pages per sheet feature

From your software application, access the printer properties. See “Printer properties (driver).”

On the the number of printed.

Printing multiple pages on a single sheet of paper (N-up printing)

Finishing

Pages per sheet

tab and

Document Options,

that you would like to have

you can specify

Printing booklets

You can print booklets on letter, legal, executive, or A4 size paper.

1 Load the paper, and then adjust the

paper-output lever to the up position.

2 From your software application,

access the printer properties. See “Printer properties (driver).” On the

Finishing tab click Booklet printing, and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from the paper until your booklet job is complete.

4 Gather up the pages from side one,

rotate them clockwise, and then straighten the stack of paper.

Continued on next page.

input tray,

and set it aside

48 Chapter 4 Printing tasks

Place the pages from side one back in the paper input tray. The printed text should be oriented sideways and facing toward the back of the printer. Click

(on screen). The

printer will finish printing.

Fold and staple the pages.

Printing booklets

Canceling a print job

A print job can be canceled from a software application or a print queue:

●

Remove remaining paper from the printer: This will stop the printer immediately. Use either of the next two options after the printer is stopped.

●

Software application: Typically, a dialog box will briefly appear on your screen allowing you the option to cancel the print job.

●

Print queue: If a print job is waiting in a print queue (PC memory) or print spooler, delete the job there. Go to your Printer screen, either though the Windows through click on the HP LaserJet 1100 icon to open the window, select your print job, and then press Delete.

If the control panel status lights continue to blink after a print job has been canceled, the computer is still sending the job to the printer. Either delete the job from the print que ue or wait until the computer has finished sending data. The printer will return to the Ready state.

Start, Settings, Printers

Control Panel

(Windows 3.1x) or

in Windows 9x & NT 4.0. Double-

50 Chapter 4 Printing tasks

Changing print quality settings

Print quality settings affect such things as how light or dark the print on the page is and the style in which you would like graphics printed.

You can change the settings in printer properties to accommodate the types of jobs you are printing. The possible settings are as follows:

●

Best Quality

●

Faster Printing

●

LaserJet III Compatibility

●

Custom

●

EconoMode (Save Toner)

Finishing

Print Setup

Note

These settings can be accessed on the

Quality

To change the print quality settings for all future print jobs, access the propertie s through the print quality settings only for the current software application use, access the properties through the from which you are printing. See “Printer properties (driver).”

settings in the printer properties.

Start

menu in your system tray. T o change the

Print using EconoMode (save toner)

An excellent way to extend the life of your toner cartridge is by using EconoMode. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but is adequate for printing drafts or proofs.

Properties

EconoMode.

Note

To enable EconoMode, access the printer

Finishing

To enable EconoMode for all future jobs, see “Printer properties

(driver).”

tab under

Print Quality,

click

tab under

menu in the application

. On the

Changing print quality settings

Scanning tasks

This chapter provides information on the following topics:

●

Scanning to fax

●

Scanning to e-mail

●

Editing scanned text (OCR)

●

Storing scanned text or images

●

Acquiring an image

●

Contrast sensitive originals

●

Enhancing the scanned image

●

Adding annotations to scanned images

●

Canceling scan or copy jobs

Note

Scanning with the correct resolution and gray scale settings for your job is important in ord er to obtain good results. To learn more about scanner resolution and gray scale, see “Scanner resolution and gray

scale.” Also, see the online help: “Accessing the online help.”

Scanning to fax

Scan to fax using the Document Assistant or the LaserJet Document Desktop. You can change the properties for this feature within the LaserJet Toolbox. See “LaserJet Toolbox.”

Using the Fax feature

Load the original with the narrow-side down and the side-to-bescanned facing toward the front of the scanner.

Adjust the paper guides.

Press the

Scan

button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan button is pressed.

1 2

Fax

Click The original will scan, and your PC fax software application will

launch automatically and prompt for a sending address. Once specified, the fax software application will then print (electronically) the document to the fax port on your PC.

in the Document Assistant.

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original will scan.

Change the image if necessary: crop, scale, add annotations, and etc.

Click on the image and drag it to the fax icon, or click

to,

and then

prompt for a sending address. Once specified, the fax software application will then print (electronically) the document to the fax port on your PC.

Fax.

Your PC fax software application will launch and

File, Send

Note

If the fax icon is not present or is not active, either you do not have a fax software application installed on your PC or the application was not recognized by the scanner software during installation. See the online help to create a link to your fax software application: “Accessing the

online help.”

Scanning to fax

Scanning to e-mail

Scan to e-mail using the Document Assistant or the LaserJet Document Desktop. You can change the properties for this feature within the LaserJet Toolbox. See “LaserJet Toolbox.”

Using the E-Mail feature

1 Load the original with the narrow-side down and the side-to-be-

scanned facing toward the front of the scanner.

2 Adjust the paper guides. 3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan button is pressed.

1 Click E-Mail in the Document Assistant. 2 The original will scan, and your PC e-mail software application

will launch with the scanned image automatically attached as a file.

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original will scan.

1 Change the image if necessary: crop, scale, add annotations, and

etc.

2 Click on the image and drag it to the e-mail icon or click File,

Send to, and then E-Mail. Your e-mail software application will

launch with the scanned image automatically attached as a file.

Note If the e-mail icon is not present or is not active, either you do not have

an e-mail software application installed on your PC or the application was not recognized by the scanner software during installation. See the online help to create a link to your e-mail software application: “Accessing the online help.”

54 Chapter 5 Scanning tasks

Editing scanned text (OCR)

Use the “Edit” feature to edit text. You can edit faxes, letters, meeting notes, newspaper clippings, and many other documents. When editing scanned text, an Optical Character Recognition (OCR) application will read the text and enable you to import it into a word processing program where you can make your edits. You can change the properties for this feature within the LaserJet Toolbox. See “LaserJet Toolbox.”

Using the OCR feature

Load the original with the narrow-side down and the side-to-bescanned facing toward the front of the scanner. If possible, load so that the text is positioned horizontally and upside down; otherwise, you will need to rotate the image.

Adjust the paper guides.

Press the

Scan

button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan button is pressed.

1 2

OCR

Click The original will scan, and your word processing software

application will launch automatically with the scanned image optically read and ready to edit.

Check the spelling in your document.

in the Document Assistant.

Editing scanned text (OCR)

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original will scan.

1 Rotate the image, if necessary. 2 Click on the image and drag it to the word processing icon or click

File, Send to, and then the name of your word processing

application. Your word processing software application will launch with the scanned image optically read and ready to edit.

3 Check the spelling in your document.

Note If the word processing icon is not present or is not active, either you do

not have a word processing software application installed on your PC or the application was not recognized by the scanner software during installation. See the online help to create a link to your word processing software application: “Accessing the online help.”

56 Chapter 5 Scanning tasks

Storing scanned text or images

Your HP software enables you to quickly store scanned images in a directory of your choice, saving you time by providing direct access to your file management system. Store scanned images using the Document Assistant or the LaserJet Document Desktop. You can change the properties for this feature within the LaserJet Toolbox. See “LaserJet Toolbox.”

Using the Store feature

Load the original with the narrow-side down and the side-to-bescanned facing toward the front of the scanner.

Adjust the paper guides.

Press the

Scan

button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan button is pressed.

1 2

Continued on next page. 3

Store

Click The original will scan, and your word processing software

application will launch automatically with the scanned image stored on the desktop.

Change the image if necessary: crop, scale, add annotations, and etc.

Drag the image to the directory of your choice located on the left side of the LaserJet Document Desktop, or click then select a directory to store the file.

in the Document Assistant.

File, Move,

and

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original will scan.

Change the image if necessary: crop, scale, add annotations, and etc.

Click on the image and drag it to the directory of your choice located on the left side of the LaserJet Document Desktop, or

File, Move,

click

and then select a directory to store the file.

Storing scanned text or images

Acquiring an image

You can start a scan from the HP LaserJet Document Desktop. You can also acquire an image from any TWAIN-compliant device, such as a TWAIN-compliant digital camera or scanner (other than the Copier/Scanner). The online help provides more information on how to acquire an image. See “Accessing the online help.”

Contrast sensitive originals

If scanning or copying an original that has a colored background and text that does not stand out very well, you may need to adjust the contrast. For example, if you scan or copy a yellow receipt with light-gray print, the text may not be legible. Increase the contrast (darken the text) to make the text more legible.

Accessing the contrast feature

Scanning

●

Using the Document Assistant: Click the More >> button.

●

Using the LaserJet Document Desktop: Select the To ols tab, select Image Enhancement, and then Contrast.

Copying

●

Quick Copies: From the Document Assistant click the Tools button, and then click Quick Copy Settings. These settings will remain for all Quick Copies until changed.

●

Full featured copies: Open the Copier Control Panel.

58 Chapter 5 Scanning tasks

Enhancing the scanned image

You can make enhancements to scanned images using the LaserJet Document Desktop:

●

Rotate and flip

●

Straighten

●

Invert

●

Sharpen

●

Clean

●

Convert to gray scale

●

Adjust contrast

●

Crop

Note

The online help provides instructions on how to use these features. See “Accessing the online help.”

Accessing image enhancement features

From the LaserJet Document Desktop, click

Image Enhancement.

Tools,

and then click

Enhancing the scanned image

Adding annotations to scanned images

HP software enables you to modify and create annotations on your scanned images. You can do any of the following to your scanned image:

●

Add text

●

Add sticky notes

●

Highlight text or graphics

●

Rubber stamp the image (for example: “confidential”)

●

Draw lines and arrows

Note The online help provides instructions on how to use these features. See

“Accessing the online help.”

Accessing the annotatio n feature s

From the LaserJet Document Desktop, click Tools, and then click Annotations.

Note To change the ann otations se ttings, click Tools, and then click

Annotation Properties.

Canceling scan or copy jobs

●

Cancel copy jobs by pressing both buttons on the scanner control panel simultaneously.

●

Click cancel in the dialog box on the PC screen.

60 Chapter 5 Scanning tasks

Copying tasks

This chapter provides information on the following topics:

●

Copy overview

●

Making Quick Copies

●

Using the Copier Control Panel

●

Canceling copy jobs

Copy overview

There are two methods you can use to make copies:

●

Making Quick Copies

●

Using the Copier Control Panel

Each method is intended to be used for different purposes.

Making Quick Copies

Quick Copies enable you to quickly make a single cop y of a document (up to 20 pages), and your PC does not have to be turned on. You can change the default Quick Copy settings, if necessary , to yield the best looking copies for the type of original you copy most. These settings will be applied to every Quick Copy job until you change them.

Note For making multiple copies or copies that differ from your most common

type of original, use the Copier Control Panel. See “Using the Copier

Control Panel.”

See “Quick Copy settings” or the online help for more information on changing the default Quick Copy settings. See “Accessing the online

help.”

1 Ensure the printer is loaded with paper. 2 Load the original document (up to 20 pages) in the scanner paper

input tray with the narrow side down and the side-to-becopied facing toward the front of the scanner. Adjust the paper guides to fit the original. See “Loading Copier/Scanner

originals.”

3 Adjust the paper output lever on the printer to accommodate the

copy job. Use the paper output bin (le ver up) if you are copying to standard weight media. Use the straight-through output path (lever down) if you are copying heavy media.

4 Press the Copy button on scanner.

62 Chapter 6 Copying tasks

Quick Copy settings

You can change the default Quick Copy settings. Quick Copy settings will remain the same for all future Quick Copy jobs, e ven when the PC is turned off, until you change the defaults again (the PC must be turned on to change the settings). Quick Copy settings include the following:

●

Type of originals (combination, text, or photograph)

●

Paper size (select the size of your most common original to be copied)

●

Contrast

Accessing the Quick Copy settings

●

WIndows 9x & NT 4.0:

Document Assistant:

•

Settings. Program Group:

• and then

●

Windows 3.1x: HP LaserJet 1100 Settings.

Click

Quick Copy Settings.

From the

icon, and then double-click

Click

Tools,

and then

Quick Copy

Start, Programs, HP LaserJet 1100,

Program Manager,

double-click the

Quick Copy

Making Quick Copies

Using the Copier Control Pa nel

Use the Copier Control Panel when you wish to do any of the following tasks with your original to be copied:

●

Print multiple copies of the same document (load up to 20 pages)

●

Deskew

●

Remove speckles

●

Specify the type of original (the software automatically selects optimum settings for the type of original you specified)

●

Scale the image

●

Adjust the contrast

Note The online help provides instructions on how to use these features. See

“Accessing the online help.”

Accessing the Copier Control Panel

Access the Copier Control Panel from the following locations:

Windows 9x & NT 4.0

●

Document Assistant: Click Copy.

●

Program Group: Clic k Start, Pr ograms, HP LaserJet 1100, and then Copier Control Panel.

●

LaserJet Document Desktop: Click Tools, and then Copier Utility.

Canceling copy jobs

Cancel copy jobs by pressing both buttons on the scanner control panel simultaneously.

64 Chapter 6 Copying tasks

Managing the toner

cartridge

This chapter provides information on the following subjects:

●

HP toner cartridges

●

Redistributing toner

●

Changing the toner cartridge

HP toner cartridges

HP policy on non-HP toner cartridges

Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new, refilled, or remanufactured. Since they are not HP products, HP cannot influence their design or control their quality.

Note Warranty does not apply to defects resulting from software, interf acing,

parts, or supplies not supplied by HP.

Toner cartridge storage

Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2.5 years. The shelf life of a cartridge in an opened package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not expose it to light for

more than a few minutes.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages. This assumes the print density is set to 3 and Econo Mode is off. (These are the default settings.)

Recycling toner cartridges

To install a new HP toner cartridge, see “Changing the toner

cartridge” or follow the instructions included in the toner cartridge

box. Also, see the recycling information on the toner cartridge box and “HP Cartridge Recycling Program information.”

Saving toner

To save toner, select the EconoMode option in your printer properties settings. EconoMode (Save Toner) allows the printer to use less toner on each page. Selecting this option will extend the life of the toner cartridge and reduce your cost per page, but will reduce print quality. See “Print using EconoMode (save toner).”

66 Chapter 7 Managing the toner cartridge

Redistributing toner

When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve print quality by redistributing the toner. The following procedure may allow you to finish the current print job before replacing the toner cartridge.

Note

If the scanner is attached, it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion.

Open the printer door and remove the toner cartridge from the printer.

CAUTION

To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a sheet of paper.

Gently shake the toner cartridge from side-to-side to redistribute the toner.

CAUTION

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold

Hot water sets toner into fabric.

water.

Reinsert the toner cartridge into the printer and close the printer door.

If the print remains light, install a new toner cartridge. See “Changing the toner

cartridge.”

Redistributing toner

Changing the toner cartridge

To change the toner cartridge, follow the instructions below:

Note

If the scanner is attached, it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion.

1 Open the printer door and remove

2 Remove the new toner cartridge

the old toner cartridge. See “Recycling toner cartridges” for recycling information.

from the packaging, and then gently shake it from side to side in order to distribute the toner evenly inside the cartridge.

68 Chapter 7 Managing the toner cartridge

CAUTION

To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a piece of paper.

3 Bend the tab on the right side of the

cartridge to break it loose.

CAUTION

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water.

Hot water sets toner into fabric.

4 Pull the tab until all the tape is

removed from the cartridge.

5 Insert the toner cartridge in the

printer. Be certain that the toner is firmly in position, and then close the printer door.

Troubleshooting the

Note

See HP’s Web site for software and printer driver updates, frequently asked questions, and additional troubleshooting information. See “Online services” for your specific Web address.

printer

This chapter provides information on the following subjects:

●

Finding the solution

●

Improving print quality

●

Cleaning the printer

●

Clearing printer paper jams

●

Resetting the printer

Finding the solution

Use this section to find the solution to common printer problems. For copying or scanning problems, see “Finding the solution” in the scanner troubleshooting chapter.

Pages did not print . . .

●

Light patterns: What light pattern is displayed on the printer control panel? See “Printer light patterns.”

●

Error messages on screen: Is there a message on the screen? See “Error messages on screen.”

●

Paper handling: Is paper being pulled into the printer incorrectly? Are there paper jams? See “Paper handling

problems.”

Pages printed; however . . .

●

The print quality was poor: See “Improving print quality.”

●

The printed pages do not always appear the same as the screen (print preview): See “Printed page is different th an what

appeared on screen.”

70 Chapter 8 Troubleshooting the printer

Printer light patterns

Light status legend

Symbol for “light off” Symbol for “light on”



Symbol for “light blinking”

Control panel light messages

Light status Condition of the printer Action

PowerSave mode (or the printer is off)

The printer us es PowerSave mode to conserve energy.

Ready

The printer is re ad y to print.

Processing

The printer is re ce iv i ng or processing data.

Pressing the Go button on the printer co ntr o l panel or printing will awaken the printer from PowerSave mode. Check the power cord if the above actions do not generate a response (and the power switch if your printer is powered with 220-240 volts).

No action is necessary; howe v er , if y ou press and release the Go button on the printer control panel, a self-test page will print.

Wait for the job to print.

Buffered data

The printer memory is retaining unprinted data.

Press and release the Go button on the printer control panel to print the remaining data.

Finding the solution

Control panel light messages (continued)

Light status Condition of the printer Action

Manual feed

The printer is in ma nua l feed mode.

Door open, no toner cartridge, or paper jam

The printer is in an erro r sta t e.

Paper out

The printer is ou t o f pa pe r.

Memory out

The printer ran out of memory in the middle of a pr in t job.

Check that you have loaded the correct paper, then press and release the Go button on the printer control panel to print. Manual feed is controlled by the software. If you do not want to be in manual feed mode, change the setting from you r printer properties. See “

Printer properties (driver)

Check the following:

The printer door is closed.

●

The toner cartridge is correctly installed

●

in the printer . See “

cartridge

There are no paper jams. Se e “

●

.”

printer paper jams

Load paper into the printer. See “

paper into the printer

The page being printed may have been too complex for the memory capacity of the printer.

See “

●

Memory (DIMMs)

memory. Press and release the Go button to print.

.”

Changing the toner

Clearing

.”

” to add

Reset/Printe r in it ia li za t io n

The printer me mory is being reset and all previously sent print jobs are being purged. Or, a printer initia lization is taking place. All lights blink for 1/2 of a second or longer if in it ia lizing.

72 Chapter 8 Troubleshooting the printer

No action is necessary. However, you can reset the printer if you press and h old th e Go button for 5 seconds.

Control panel light messages (continued)

Light status Condition of the printer Action

Fatal error

All lights are on.

●

Reset the printer.

●

Turn the printer off and then back on.

●

Contact HP Support. See “

Support

.”

Finding the solution

Error messages on screen

Error Message Solution

Printer not responding/ error writing to LPT1

Cannot access port (in use by another application)

Verify the following:

Ready light is on.

●

Pow er cord and parallel cable are correctly

●

connected.

Try the following:

Disconnect and reconnect the power cord

●

and parallel cable at both ends. Use another IEEE-1284 compliant parallel

●

cable.

There is a device conflict. This can occur if another printer connected to your computer is running status software. The status software dominates the parallel port on the computer and will not allow the HPLaserJet 1100 to access the port.

Try the following:

Disable all status windows for other printers.

●

Verify the port setting is correct for the

●

printer. Access the printer properties; see “

Printer properties (driver)

settings can be accessed under the properties Properties screen.

tab in the Printer

Details

.” The port

74 Chapter 8 Troubleshooting the printer

Error messages on screen (continued)

Error Message Solution

Illegal operation/General protection fault/Spool 32 error

This error indicates that a problem occurred in Windows with your computer system resources (memory or hard disk). To clear this error, restart your PC.

To help prevent this error from occurring in the future, use some or all of the following recommendations:

●

Run fewer applications at the same time. Close (rather than minimi z e ) the appli cat io ns that you are not using at the current time. Programs such as screen savers, virus checkers, status software, fax/answering software, and menu programs use the resources that you might need in order to print.

●

Avoid performing memory intensive tasks such as sending a fax or running a video clip while printing.

●

Delete all temp (“file_name .tmp”) files from the subdirectory

●

Print at 300 dpi rather than 600 dpi.

●

Use an alternate print driver (printer

subdirectorie s. For example, the

Temp

C:\Windows\Temp.

software), such as software for the HP LaserJet III.

Using a different driver

Note:

will remove access to some product features.

Finding the solution

Paper handling problems

Problem Solution

Paper jam

Print is skewed (crooked )

More than one sheet of paper feeds throu gh the printer at one time

Printer does not pull paper from the paper input tra y

Printer made my paper curl

Verify you are printing with paper that meets

●

specifications. See “

specifications

Verify you are printing with paper that is not

●

wrinkled, folded, or damaged. See “

●

Clearing printer paper jams

Adjust the paper guides to the width of the paper being printed and try reprinting. See “

Printer paper guides

into the printer

See “

●

Page skew

The paper input tray may be overfilled. See “

Loading paper into the printer

paper is not wrinkled, folded, or damaged.

Verify the printer is not in Manual Feed mode. See “

Printer light patterns

The pickup ro ller may be dirty or damaged. See “

Cleaning the pickup roller

the pickup roller

Adjust the paper output lever to the down

●

position to print using the straight-through output path. See “ or “

Printing media

See “

●

Curl or wave

Printer paper

.”

” or “

Loading paper

.”

.” Verify the

.”

” or “

Changing

.”

Printer paper output paths

.” .”

”

The printer does not output the printed paper to the correct path

Adjust the paper output lever to reflect your desired paper output path. See “

paths

76 Chapter 8 Troubleshooting the printer

Printer paper output

.”

Printed page is different than what appeared on screen

Printed page problems

Problem Solution

Print job prints ext remely slow

Garbled, incorrect, or incomplete text

The maximum speed of the printer is 8 page s per mi n ut e, which cannot be ex ceeded. This speed is me asured using “Letter” sized pap er . “Lette r” is a U .S. standard paper size, which is smaller than European A4. Your print job may be very complex. Try the following:

●

Reduce the complexity of your document (reduce the number of multiple graphics, and etc.).

●

Change setting in the printer properties to “Faster Printing.” See “

●

Add printer memor y. See “

(memory)

The parallel cable may be loose or defective. Try the following:

●

Disconnect the parallel cable and reconnect it.

●

Try printing a print job that you know works.

●

If possible, attach the cable and printer to another computer and try printing a print job that you know works.

●

Try using a new IEEE-1284 c om p l ia nt pa ralle l c able. See “

Accessories and ordering information

The wrong printer driver may have been selected while installing the software. Verify the HP LaserJet 1100 is selected in the printer properties.

Printer properties (driver)

Installing DIMMs

.”

The software application may be malfunctioning. Try printing from another software application.

Finding the solution

Printed page problems (continued)

Problem Solution

Missing graphics or text

Page format changed

The file may have blank pages. Try the following:

Check the file to make sure that your file does not

●

contain blank pages.

The graphic settings in the printer properties may not be correct for the type of job you are printing:

Try a different gr aphic set ting in the print er properties.

●

To access the printer properties, see “

properties (driver)

.”

Printer

The printer driver may not work for t he typ e o f job you are printing.

Try using a different printer driver (software) such as

●

the driver for the HP LaserJet III.

Note:

Using a different driver will remove access to some product features.

If the document was created while using an older or different printer driver (printer software) or the printer properties settings in the software are different, the page format may change when t rying to print using your new printer driver or settings. To help eliminate this problem, try the following:

Create documents and print them using the same

●

printer driver (printer software) and printer property settings regardless of the HP LaserJet printer to which you are printing.

Change your printer property settings. Try changing

●

resolution, paper size, font settings, and other settings. See “

Printer properties (driver)

.”

Graphics quality The graph ics sett ings ma y be uns uitab le f or yo ur print job.

Check graphic settings in the printer properties and

●

adjust them as necessary, such as resolution. See “

Printer properties (driver)

Try using a different printer driver (software) such as

●

the driver for the HP LaserJet III. different driver will remove access to some product features.

78 Chapter 8 Troubleshooting the printer

.”

Using a

Note:

Improving print quality

This section provides information on the following topics:

●

Image defect examples

●

Correcting print defects

Image defect examples

Light print or fade DropoutsToner specks

Toner smearGray backgroundVertic al lines

Improving print quality

Loose toner

Vertical repetitive defects

Misformed characters

Page skew Curl or wave Wrinkles or

creases

80 Chapter 8 Troubleshooting the printer

Correcting print defects

Light print or fade

●

The toner supply is low. You may be able to temporarily extend the toner cartridge life. See “Managing the toner cartridge.”

●

The paper may not meet HP’s paper specifications (for example, the paper is too moist or too rough). See “Printer paper

specifications.”

●

If the whole page is light, the print density adjustment is too light or EconoMode may be on. Adjust the print density and disable EconoMode within the printer properties. See “Print using

EconoMode (save toner).”

Toner specks

●

The paper may not meet HP’s paper specifications (for example, the paper is too moist or too rough). See “Printer paper

specifications.”

●

The printer may need to be cleaned. See “Cleaning the printer” or “Cleaning the printer paper path.”

Note

Dropouts

●

A single sheet of paper may be defective. Try rep rinting the job.

●

The moisture content of the paper is uneven or the paper has moist spots on its surface. Try printing with new paper. See “Printer paper specifications.”

●

The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.

●

The toner cartridge may be defective. See “Managing the toner

cartridge.”

If these steps do not correct the problem, contact an HP-authorized dealer or service representative.

Vertical lines

●

The photosensitive drum inside the toner cartridge has probably been scratched. Install a new HP toner cartridge. See “Changing

the toner cartridge.”

Improving print quality

Gray background

●

Decrease the print density setting. This will decrease the amount of background shading. Access this setting under “Printer

properties (driver).”

●

Change the paper to a lighter basis weight. See “Printer paper

specifications.”

●

Check the printer’s environment; very dry (low humidity) conditions can increase the amount of background shading.

●

Install a new HP toner cartridge. See “Changing the toner

cartridge.”

Toner smear

●

If toner smears appear on the leading edge of the paper, the paper guides may be dirty. Wipe the paper guides with a dry, lintfree cloth. See “Printer components” or “Cleaning the printer.”

●

Check the paper type and quality.

●

Try installing a new HP toner cartridge. See “Changing the toner

cartridge.”

Loose toner

●

Clean the inside of the printer. See “Cleaning the printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

●

Try installing a new HP toner cartridge. See “Changing the toner

cartridge.”

Vertical repetitive defects

●

82 Chapter 8 Troubleshooting the printer

The toner cartridge may be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP toner cartridge. See “Changing the toner cartridge.”

●

Internal parts may have toner on them. See “Cleaning the

printer.” If the defects occur on the back of the page, the problem

will likely be corrected after a few more printed pages.

Misformed characters

●

If characters are improperly formed, producing hollow images, the paper stock may be too slick. Try a different paper. See “Printer

paper specifications.”

●

If characters are improperly formed, producing a wavy effect, the laser scanner may need service. Verify that characters are improperly formed on a self-test page. If so, contact an HPauthorized dealer or service representative. See “Service and

support.”

Page skew

●

Make sure the paper or other media is loaded correctly and that the guides are not too tight or too loose against the paper stack. See “Loading paper into the printer.”

●

The paper input bin may be too full. See “Loading paper into the

printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

Curl or wave

●

Check the paper type and quality. Both high temperature and humidity will cause paper to curl. See “Printer paper

specifications.”

●

The paper may have sat for too long in the paper input tray. Turn over the stack of paper in the tray. Also, try rotating th e paper 180° in the paper input tray.

●

Try printing using the straight-through output path. See “Printer

paper output paths.”

Wrinkles or creases

●

Make sure that paper is loaded properly. See “Loading paper into

the printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

●

Try printing using the straight-through output path. See “Printer

paper output paths.”

●

Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.

Improving print quality

Cleaning the printer

During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. The printer has two cleaning modes that can correct and prevent these types of problems:

●

Cleaning the toner cartridge area

●

Cleaning the printer paper path

84 Chapter 8 Troubleshooting the printer

Cleaning the toner cartridge area

Cleaning the toner cartridge area is not necessary on a regular basis. Before cleaning, look for excessive toner in the compartment.

WARNING!

Before cleaning the printer, turn the printer off by unplugging the power cord, and then wait for the printer to cool.

Turn the printer off by unplugging it, and then wait for the printer to cool.

Open the printer door and remove the toner cartridge.

CAUTION

To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it if necessary. Also, do not touch the black-sponge, transfer roller inside the printer. By doing so, you can damage the printer.

With a

residue from the paper path area and the toner cartridge cavity.

Replace the toner cartridge and close the printer door.

Plug the power cord back into the printer.

dry,

lint-free cloth, wipe any

Cleaning the printer

Cleaning the printer paper path

This process uses copier-grade paper to remove dust and toner from

the paper path. Do not use bond or rough paper. Use this process if you are experiencing toner specks or dots on printouts. This process will produce a page with toner debris, which should be discarded.

1 Ensure the printer is loaded with paper. 2 Ensure the printer is in the Ready state. 3 Press and hold the GO button for 20 seconds (if released before

20 seconds the printer will perform a reset). Paper will feed through the printer.

Note After holding the GO button for 20 seconds, each of the three printer

lights will blink until the cleaning process is complete.

86 Chapter 8 Troubleshooting the printer

Clearing printer paper jams

Occasionally, paper becomes jammed during a print job. Some of the causes include the following:

●

The paper input trays are loaded improperly or overfilled. See “Loading paper into the printer.”

●

The paper output path is changed during rather than before a print job.

●

Media that does not meet HP specifications is used. See “Printer

paper specifications.”

Note Always remove all paper fro m the paper input tray and straighten

the stack when new paper is added.

sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker which you placed on the printer while setting up the hardware.

You will be notified of a paper jam by an error in the software and the printer control panel lights. See “Printer light patterns.”

Typical paper jam locations

This helps prevent multiple

Note

●

Toner cartridge area:

●

Paper input tray areas:

See “Removing a jammed page.”

If the page is still sticking out of the paper input tray, pull the page from the paper input tray until it is fully removed. If the page cannot be removed in this way, see “Removing a jammed page.”

●

Paper output paths:

If the page is sticking out of the paper output bin or path, pull it until it is fully removed. If the page cannot be removed in this way, se e “Removing a jammed page.”

Loose toner may remain in the printer after a paper jam. This will clear after a few sheets have printed.

Clearing printer paper jams

Removing a jammed page

If the scanner is attached to the printer, you may need to pull the printer to the edge of the work space so the door hangs over the edge to enable full door extension.

1 Open the printer door. If the paper

can be removed without removing the toner cartridge, do so; see step

3. Otherwise, continue with step 2.

2 Remove the toner cartrid ge and

place it aside, covering it with a sheet of paper.

CAUTION

Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water.

Hot water will permanently set the

toner into fabric.

CAUTION

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a sheet of paper.

Continued on next page.

88 Chapter 8 Troubleshooting the printer

With both hands, grasp the side of the paper that is most visible (this includes the middle) and then carefully pull it free from the printer.

Note

If the paper tears, see “Paper jam:

removing torn pieces of paper.”

When the jammed paper has been removed, replace the toner cartridge and close the printer door.

Note

If you had to move the printer to the edge of the desk to accommodate the scanner, check the printer cable and power connections to ensure they are securely fastened.

You may need to reset the printer after clearing a paper jam. See “Resetting the

printer.”

Note

Remove all paper from the paper input tray and straighten the stack when new paper is added.

Clearing printer paper jams

Paper jam: removing torn pieces of paper

Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer.

1 Make sure the toner cartridge is

installed and the printer door is closed.

2 Turn the printer off and then back on.

As the printer restarts, the rollers will advance the piece(s) of paper.

Note

Printers powered by 220-240 volts can be turned off and on with the switch. See “Tur ning the power off.”

3 Open the printer door and remove

the toner cartridge.

4 Remove the piece(s) of paper. 5 Reinstall the toner cartridge and

close the printer door.

If the paper does not come out, repeat steps 1 through 5.

90 Chapter 8 Troubleshooting the printer

Changing the pickup roller

If the printer regularly mispicks (no paper is fed through or more than one sheet feeds through), you may need to change or clean the pickup roller. See “Accessories and ordering information” to order a new pickup roller.

Unplug the power cord from the printer, and then allow the printer to cool.

Open the door and remove the toner cartridge.

Locate the pickup roller.

Rotate the bottom of the pickup roller towards the front of the printer.

Continued on next page.

Clearing printer paper jams

5 Gently pull the pickup roller straight

out.

6 Position the new part within the slot

of the old pickup roller.

7 Rotate the bottom of the new pickup

roller towards the back of the printer.

8 Reinstall the toner cartridge and

close the printer door.

Note

Plug the printer in to turn it back on.

92 Chapter 8 Troubleshooting the printer

Cleaning the pickup roller

If you wish to clean the pickup roller rather than replace it, follow the instructions below:

Remove the pickup roller as described in “Changing the pickup roller.”

Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.

WARNING!

Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord.

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Allow the pickup roller to completely dry before reinstalling it in the printer.

Clearing printer paper jams

Resetting the printer

To reset the printer, press and hold the Go button on the printer control panel for 5 seconds.

94 Chapter 8 Troubleshooting the printer

Troubleshooting the

Copier/Scanner

This chapter provides information on the following subjects:

●

Finding the solution

●

Improving scan/copy quality

●

Calibrating the scanner

●

Cleaning the scanner

●

Clearing scanner jams

●

Removing the scanner

Finding the solution

Use this section to find the solution to common scanner problems.

Scanning problems

●

The scanner did nothing

●

No preview appeared on screen

●

Scanned image is of poor quality

●

Part of the image did not scan or is missing text

●

The text cannot be edited

●

The scan takes too long

●

Error messages appear on the screen

Copying problems

●

No copy came out or the scanner did nothing

●

Copies are blank, missing images, or faded

96 Chapter 9 Troubleshooting the Copier/Scanner

The scanner did nothing

CAUTION

Is the scanner correctly connected and latched to the printer?

The scanner must be connected and the attachment lever latched. See the Quick Reference Guide for attachment instructions. See “Removing the scanner” for instructions on removing the scanner.

To prevent damage, unplug the printer before checking the scanner connection.

Have you printed a self-test page to verify the scanner is recognized by the printer?

Verify the scanner is installed by printing a self-test page. See “Printing a self-test page.” On the lower-left hand corner of the self- test page, the text will read: “Scanner Installed: Yes.” If the text reads “No” instead, reboot your PC. If that does not work, reinstall the HP LaserJet 1100 software. See the Quick Reference Guide included with the HP LaserJet 1100A Printer• Copier•Scanner for software installation instructions.

Is the wrong printer selected?

Verify the HP LaserJet 1100 is selected as the current printer when you print. You may have to click

Setup

in the print screen to see

which printer is being used. Specify HP LaserJet 1 100 if necessary.

Did you send a print or copy job before attempting to scan?

If a print or copy job was sent before attempting to scan, the scan will occur after the other job is finished. The print job may still be in the queue. Check the light status on the printer. See “Printer light

patterns.”

Is the printer parallel cable working and connected correctly?

The parallel cable may be defective. Try the following:

●

Disconnect and then reconnect the parallel cable.

●

Try printing a print job you know prints.

●

If possible, attach the cable and printer to another PC and print the job that you know prints.

●

Try using a new IEEE-1284 compliant parallel cable. See “Accessories and ordering information.”

Finding the solution

Do you have other devices running on your computer?

The HP LaserJet 1100A Printer•Copier•Scanner may not share a parallel port. If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 1100A, the other devices may be interfering. You must disconnect the other devices to connect and use the HP LaserJet 1100A or you must use two parallel por ts on the computer. You may need to add another parallel interface card. An ECP parallel interface card is strongly recommended. Please see the documentation that came with your PC for information on installing an additional parallel interface card or resolving device conflicts.

98 Chapter 9 Troubleshooting the Copier/Scanner

No preview appeared on screen

CAUTION

Are you currently copying or printing?

Wait for the cop y or print job to be completed before scanning.

Is the original loaded correctly?

V erify the original is loaded correctly: narrow side first, top down in the scanner paper input tray with the side-to-be scanned facing forward. See “Loading Copier/Scanner originals.”

Is the scanner correctly connected and latched to the printer?

The scanner must be connected and the attachment lever latched. See the Quick Reference Guide included with your scanner for attachment instructions. See “Removing the scanner” for instructions on removing the scanner.

To prevent damage, unplug the printer before checking the scanner connection.

Is the wrong printer selected?

Verify the HP LaserJet 1100 is selected as the current printer when you print.

Finding the solution

Scanned image is of poor quality

Is the original a second generation photo or picture?

Reprinted photographs, such as in newspapers or magazines, are printed using tiny dots of ink that make an interpretation of the original photograph; thus, the quality is dramatically decreased. Often, the ink dots form unwanted patterns that, when scanned and reprinte d or displayed, can be detected. If the following suggestions do not provide a solution, you may need to use a better-quality version of the original.

●

Try to eliminate the patterns by reducing the scanned image size. See “Enhancing the scanned image.”

●

Print the scanned image to see if the quality is better. See below.

●

Try recalibrating the scanner. See “Calibrating the scanner.”

●

Verify your resolution and gray-scale settings are correct for the type of scan job you are performing. See “Scanner resolution and

gray scale.”

Is the image quality better when printed? The image displayed on screen is not always an accurate representation of the quality of the scan.

●

Try adjusting the settings on your PC monitor to display more colors (or levels of gray). Typically, this is adjusted by selecting “Display” found in the Control Panel. See the documentation that came with your PC.

●

Try adjusting the resolution and gray-scale settings in the scanner software. To learn more about these settings, see “Scanner

resolution and gray scale.”

Is the image skewed (crooked)?

The original may have been loaded incorrectly. It is important to use the paper guides when loading originals. See “Loading Copier/

Scanner originals.”

Does the scanned image have unwanted blots, lines, vertical white stripes, or any other defect?

See “Improving scan/copy quality.”

Is the scanner dirty?

If the scanner is dirty, the image produced will not have optimum clarity. See “Cleaning the scanner.”

Do graphics appear different from the original?

The graphics settings may not be suitable for the type of scan job you are performing. Try changing the graphics settings. Access these settings through the printer properties (driver). See “Printer

properties (driver).”

100 Chapter 9 Troubleshooting the Copier/Scanner

Hewlett-Packard 1100A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Printer features and benefits

Print with excellent quality

Save money

Create professional documents

Printer components

Printer control panel

Printer paper input trays

Printer paper guides

Printer paper output paths

Printer door

Choosing paper and other media

Loading paper into the printer

Specific types. . .

Turning the power off

Voltage conversions

Accessing printer properties (driver) and help

Printer properties (driver)

Printer online help

Printing a self-test page

Scanner features and benefits

Scan

Copy

Getting to know the software

Document Assistant (Windows 9x & NT 4.0)

Quick Copy settings

Copier Control Panel

LaserJet Toolbox

Copier/Scanner components

Scanner control panel

Scanner paper input tray, guides, and output path

Scanner door

Supported paper sizes and types (media)

Precautions for copying and scanning

Loading Copier/Scanner originals

Accessing the online help

Printing media

Printing transparencies

Printing envelopes

Printing labels

Printing letterhead

Printing cards

Printing tasks

Printing with manual feed

Printing watermarks

Accessing the watermark feature

Accessing the multiple pages per sheet feature

Printing booklets

Canceling a print job

Changing print quality settings

Print using EconoMode (save toner)

Scanning tasks

Scanning to fax

Using the Fax feature

Scanning to e-mail

Using the E-Mail feature

Editing scanned text (OCR)

Using the OCR feature

Storing scanned text or images

Using the Store feature

Acquiring an image

Contrast sensitive originals

Accessing the contrast feature

Enhancing the scanned image

Accessing image enhancement features

Adding annotations to scanned images

Accessing the annotatio n feature s

Canceling scan or copy jobs

Copying tasks

Copy overview

Making Quick Copies

Quick Copy settings

Using the Copier Control Pa nel

Accessing the Copier Control Panel

Canceling copy jobs

HP toner cartridges