Hewlett-Packard 10 Tablet G2 2301 Service manual
HP 10 G2 2301 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2015 HP Development Company,
L.P.
©2012 Google, Inc. All rights reserved. Android
and Google are registered trademarks of
Google Inc. Bluetooth is a trademark owned by
its proprietor and used by Hewlett-Packard
Company under license. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 829045-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 2
3 Illustrated parts catalog ................................................................................................................................ 4
Locating the serial number, product number, and model number ...................................................................... 4
Tablet major components ...................................................................................................................................... 5
Miscellaneous parts ............................................................................................................................................... 5
Sequential part number listing .............................................................................................................................. 6
4 Removal and replacement preliminary requirements ....................................................................................... 7
Tools required ........................................................................................................................................................ 7
Service considerations ........................................................................................................................................... 7
Plastic parts ......................................................................................................................................... 7
Cables and connectors ........................................................................................................................ 7
Grounding guidelines ............................................................................................................................................. 7
Electrostatic discharge damage .......................................................................................................... 7
Packaging and transporting guidelines ............................................................................ 9
Workstation guidelines ................................................................................... 9
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 11
Tablet component replacement procedures ....................................................................................................... 11
Back cover ............................................................................................................................................................ 11
Battery ................................................................................................................................................................. 13
Speaker ................................................................................................................................................................ 14
Rear-facing webcamera ....................................................................................................................................... 14
Antenna board ..................................................................................................................................................... 16
Touch screen board and display cable ................................................................................................................. 17
Power/volume button board ............................................................................................................................... 18
System board ....................................................................................................................................................... 19
Front-facing webcamera ..................................................................................................................................... 20
Middle frame ........................................................................................................................................................ 21
6 Specications .............................................................................................................................................. 23
v
7 Backing up and recovering your data ............................................................................................................. 24
Automatically updating apps .............................................................................................................................. 24
Manually updating apps, widgets, and the operating system ............................................................................ 24
Back up and reset ................................................................................................................................................ 24
Factory data reset ................................................................................................................................................ 25
Resetting with the tablet turned on ................................................................................................. 25
Resetting with the tablet turned o ................................................................................................. 25
Starting up using the recovery menu .................................................................................................................. 26
Updating the tablet using an over-the-air (OTA) update .................................................................................... 26
Updating the tablet using a le-based update ................................................................................................... 26
8 Power adapter requirements ........................................................................................................................ 27
Requirements for all countries ............................................................................................................................ 27
Requirements for specic countries and regions ................................................................................................ 27
9 Recycling .................................................................................................................................................... 29
Index ............................................................................................................................................................. 30
vi
1 Product description
Category Description
Product Name HP 10 G2 Tablet
Processor MTK 8127 Quad core 1.3 GHz,
Panel 10.1 in display, 800 x 1280, touch screen display assembly
Memory 1 GB RAM memory, integrated on system board
Storage 16 GB eMMC, integrated on system board
Supports external microSD up to 64 GB
Audio and video Microphone
Speaker
5.0 MP full-frame HD video, rear-facing webcamera
2.0 MP full-frame HD video,front-facing webcamera
Supports AAC, AMR, FLAC, MP3, and OGG,audio formats
Sensor Accelerometer/G-sensor
Wireless networking Integrated wireless option: WLAN 802.11 b/g/n with one antenna
Bluetooth®: 4.0+LE
External expansion Integrated microSD Card Reader expandable to 64GB
Ports
Power requirements 4060 mAh battery, USB charging
Operating system Preinstalled: Google™ Android 5.0 Lollipop operating system
Serviceability End user replaceable parts:
●
Audio: headphone jack, 3.5 mm
●
MicroSD Card Reader
●
Micro USB 2.0
10W, 5V 2A adapter with Micro USB cable and localized cable plug support
●
AC adapter
●
USB cable
●
Keyboard
1
2 External component identication
Component Description
(1) Micro-B USB 2.0 port Permits you to connect to power using micro-B USB extension
(2) Microphone Receives sound.
(3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
2 Chapter 2 External component identication
cable. You can use the cable to connect to a USB power source or
AC adapter.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
Component Description
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
NOTE: Be sure that the tablet cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4) Rear camera Records video and captures photographs.
(5) Front camera Records video and captures photographs.
(6) WLAN (wireless local area network) antenna Sends and receives wireless signals to communicate with
WLANs.
NOTE: The antennas are not visible from the outside of the
tablet. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless
regulatory notices, see the section of the Product Notices that
apply to your country or region.
(7) Speaker Produces sound.
(8) Power button
(9) Volume button Press to increase or decrease sound.
(10) MicroSD card reader Reads optional microSD cards that store, manage, share, or
●
When the tablet is o, press the button to turn on the
tablet.
●
When the tablet is on, press the button briey to initiate
Sleep.
●
When the tablet is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button
without waiting for the Power o message can result in the loss
of unsaved information.
access information.
3
3 Illustrated parts catalog
Locating the serial number, product number, and model number
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
The model number (1), product number (2), and Regulatory Model Number (RMN) (3) of your tablet are
located on the back cover of the tablet. You may need the information when you travel internationally or
when you contact support.
4 Chapter 3 Illustrated parts catalog
Tablet major components
Item Component Spare part number
(1) Back cover 829927-001
(2) Power/volume button board 833752-001
Power/volume button board cable 833748-001
(3) System board equipped with MTK 8127 Quad core 1.3 GHz,, 1 GB RAM memory, and 16 GB
eMMC hard drive
(4) Rear-facing webcamera (includes cable) 833745-001
(5) Front-facing webcamera (includes cable) 833744-001
(6) Speaker Kit (includes cable) 833747-001
(7) Antenna board 833747-001
(8) Battery, 4060 mAh, USB-charging (includes cable) 829928-001
(9) Middle frame 833743-001
Speaker frame (attached to middle frame) 833753-001
(10) Display panel, 10.1 in, 800 x 1280, touch screen 829929-001
(11) Front cover, 10.1 in, 800 x 1280, touch screen 833741-001
Miscellaneous parts
Component Spare part number
AC adapter 745229-001
Keyboard in black nish for use in the United States 827801-001
829931-001
Keyboard in red nish for use in the United States 827802-001
Keyboard in blue nish for use in the United States 827803-001
Keyboard in purple nish for use in the United States 827804-001
Screen protector 829157-001
Tablet major components 5
Component Spare part number
Micro USB connector 833751-001
Micro USB cable 829926-001
Miscellaneous Kit 833742-001
Screw Kit 833746-001
Tablet, 10.1 IPS, 16 GB, in black nish 829930-001
Sequential part number listing
Spare part number Description
745229-001 AC adapter
827801-001 Keyboard in black nish for use in the United States
827802-001 Keyboard in red nish for use in the United States
827803-001 Keyboard in blue nish for use in the United States
827804-001 Keyboard in purple nish for use in the United States
829157-001 Screen protector
829926-001 Micro USB cable
829927-001 Back cover
829928-001 Battery, 4060 mAh, USB-charging (includes cable)
829929-001 Display panel assembly, 10.1 in, LED, touch screen,
829930-001 Tablet, 10.1 IPS, 16 GB, in black nish
829931-001 System board equipped with MTK 8127 Quad core 1.3 GHz,, 1 GB RAM memory, and 16 GB eMMC hard
drive
833741-001 Front cover
833742-001 Miscellaneous Kit
833743-001 Middle frame
833744-001 Front-facing webcamera (includes cable)
833745-001 Rear-facing webcamera (includes cable)
833746-001 Screw Kit
833747-001 Speaker Kit (includes cable)
833752-001 Volume/power button
833753-001 Speaker frame (attached to middle frame)
6 Chapter 3 Illustrated parts catalog
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