Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2018
Document Part Number: L32036-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
Using the kickstand ............................................................................................................................................. 10
Keyboard area (select products only) .................................................................................................................. 11
Connecting the keyboard .................................................................................................................. 11
Removing the keyboard .................................................................................................................... 11
Special keys ....................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Camera connector bracket ................................................................................................................ 44
IR camera ........................................................................................................................................... 45
Front-facing HD camera .................................................................................................................... 46
Rear-facing camera ........................................................................................................................... 47
7 Backing up, restoring, and recovering ........................................................................................................... 69
Using Windows tools ........................................................................................................................................... 69
Creating HP Recovery media (select products only) ........................................................................................... 69
Using HP Recovery Manager to create recovery media .................................................................... 70
Before you begin ............................................................................................................. 70
Creating the recovery media ........................................................................................... 70
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 71
Restoring and recovery ........................................................................................................................................ 71
Restoring, resetting, and refreshing using Windows tools .............................................................. 71
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 71
Recovering using HP Recovery Manager ........................................................................................... 71
Recovering using the HP Recovery partition (select products only) ................................................ 72
Recovering using HP Recovery media ............................................................................................... 72
vi
Changing the computer boot order ................................................................................................... 73
Removing the HP Recovery partition (select products only) ............................................................ 73
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 74
Using Computer Setup ......................................................................................................................................... 74
Using HP Sure Start (select products only) ......................................................................................................... 78
9 Using HP PC Hardware Diagnostics ................................................................................................................ 79
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 79
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 79
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 80
Downloading HP Hardware Diagnostics Windows by product name or number
11 Power cord set requirements ...................................................................................................................... 86
Requirements for all countries ............................................................................................................................ 86
Requirements for specic countries and regions ................................................................................................ 87
12 Statement of memory volatility .................................................................................................................. 89
Questions and answers ....................................................................................................................................... 93
Using HP Sure Start (select models only) ............................................................................................................ 94
Index ............................................................................................................................................................. 96
viii
1Product description
CategoryDescription
Product NameHP Elite x2 1013 G3 Tablet with Collaboration Keyboard
HP Thunderbolt Dock with 90W adapter supported including Fast Charge
HP Elite USB-C Docking Station
BNB Universal Dock
USB-C 3.1 Port Replicator
Keyboard/pointing
devices
Power requirementsBattery
External Collaboration Travel Keyboard
Backlit
TouchPad requirements
Microsoft Precision Touchpad Default Gestures Support
Firmware PTP with Filter Driver
Hybrid Mode Support
4-cell Long Life Polymer 50.05 Whr (3250mAhr/cell)
Supports HP Fast Charge
AC adapter (USB Type-C, straight):
65 W non-PFC, wall mount
Power cord:
1.0 M length power cord with duckhead
3
CategoryDescription
SecurityTPM 2.0
Pad ngerprint reader (select models only)
Power-on authentication (password, ngerprint)
Operating systemWindows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1607
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Single Language
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Pro 64
Windows 10 Pro 64 StF MSNA Plus
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
ServiceabilityEnd user replaceable parts:
AC adapter (Slate only)
Kickstand
Pen
4Chapter 1 Product description
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
ComponentDescription
(1)USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge
(2)USB Type-C SuperSpeed port and
DisplayPort
(3)Battery lightWhen AC power is connected:
Connects an AC adapter that has a USB Type-C connector, supplying power to
the computer and, if needed, charging the computer battery.
– and –
Connects and charges most USB devices that have a Type-C connector, such
as a cell phone, camera, activity tracker, or smartwatch, and provides highspeed data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: Your computer may support a Thunderbolt™ docking station.
NOTE: Cables and/or adapters (purchased separately) may be required.
When the computer is on, connects and charges most USB devices that have
a Type-C connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
– and –
Connects a DisplayPort device that has a USB Type-C connector, providing
display output.
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level. When the
battery has reached a critical battery level, the battery light begins
blinking rapidly.
●O: The battery is not charging.
Right5
Left
ComponentDescription
(1)Audio-out (headphone)/Audio-in (microphone)
combo jack
(2)Volume buttons Control speaker volume on the computer.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
– or –
If the keyboard (select products only) is not attached, press both
volume buttons to turn on the SureView application.
For SIM card installation steps, see Nano SIM card on page 32.
(4)Security cable slotAttaches an optional security cable to the computer.
6Chapter 2 Components
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Display
ComponentDescription
(1)SpeakersProduce sound.
(2)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3)WWAN antennas (select products only) *Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(4)Camera light(s)On: One or more camera(s) are in use.
(5)Camera(s) (select products only)Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Display7
Top
ComponentDescription
(1)Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2)Power button●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
(3)Internal microphonesRecord sound.
8Chapter 2 Components
▲ Right-click the Power icon , and then select
Power Options.
Bottom
Rear
ComponentDescription
(1)Alignment post connectors (2)Connect to the alignment posts on the keyboard (select products only).
(2)Keyboard connectorConnects the computer to the keyboard (select products only).
ComponentDescription
(1)Rear cameraAllows you to video chat, record video, and record still images.
(2)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password logon.
(3)KickstandProvides stability and a variety of viewing angles.
Bottom9
Using the kickstand
To change the angle for the display, follow these steps:
1.Hold the tablet with top edge up (the speakers are on top).
2.Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand
will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees.
To close the kickstand, push the kickstand against the bottom of the tablet until it is ush with the bottom.
10Chapter 2 Components
Keyboard area (select products only)
Connecting the keyboard
▲To connect the keyboard, lower the computer onto the keyboard until the connectors click into place.
Removing the keyboard
▲To remove the computer from the keyboard, pull the computer away from the back of the keyboard.
Keyboard area (select products only)11
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate
items on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
12Chapter 2 Components
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Fn lock lightOn: The fn key is locked.
(3)Mute light●On: Computer sound is o.
●O: Computer sound is on.
(4)Microphone mute light●On: Microphone is o.
●O: Microphone is on.
(5)Num lk lightOn: Num lock is on.
(6)Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7)Sharing or presenting lightOn: Sharing is on.
(8)Call answer lightOn: Call answer is on.
(9)Call end lightOn: Call end is on.
Keyboard area (select products only)13
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 15.
(5)Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6)num lk keyTurns the embedded numeric keypad on and o.
14Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲To use an action key, press and hold the key.
IconDescription
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen (select products only).
NOTE: To quickly turn on the highest privacy setting, press fn+p.
– or –
If the keyboard (select products only) is not attached, press both volume buttons to turn on the SureView
application.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce
365® servers.
Keyboard area (select products only)15
IconDescription
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●Answers a call.
●Starts a call during a 1-on-1 chat.
●Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●Ends a call.
●Declines incoming calls.
●Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
16Chapter 2 Components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1)HP product name
(2)Serial number
(3)Product ID
(4)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels17
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
18Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Collaboration Travel Keyboard
For a list of keyboard country codes, see Miscellaneous parts on page 22.
(2)Display panel
WUXGA+, privacy (includes privacy panel, touch board, IR bezel, LCD cable, and touch
control cable)
3k2k, models without an IR camera (includes panel, touch board, bezel, LCD cable, and
touch control cable)
3k2k, models with an IR camera (includes panel, touch board, IR bezel, LCD cable, and
touch control cable)
(3)WWAN and WLAN antennas and cables (see Antennas on page 55)L31347-001