AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA is a trademark and/or registered
trademark of NVIDIA Corporation in the U.S.
and other countries. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2017
Document Part Number: 918953-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Front ....................................................................................................................................................................... 8
Top .......................................................................................................................................................................... 9
Connecting an optional keyboard ................................................................................... 13
Removing the keyboard .................................................................................................. 14
Locating system information .............................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Back cover ......................................................................................................................................... 29
Fan ..................................................................................................................................................... 49
7 Backing up, restoring, and recovering ........................................................................................................... 57
Creating recovery media and backups ................................................................................................................ 57
Creating HP Recovery media (select products only) ......................................................................... 57
Using Windows tools ........................................................................................................................................... 58
Restore and recovery ........................................................................................................................................... 59
Recovering using HP Recovery Manager ........................................................................................... 59
What you need to know before you get started ............................................................. 59
Using the HP Recovery partition (select products only) ................................................. 60
Using HP Recovery media to recover .............................................................................. 60
Changing the computer boot order ................................................................................ 61
Removing the HP Recovery partition (select products only) ......................................... 61
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 62
Using Computer Setup ......................................................................................................................................... 62
Using HP Sure Start (select products only) ......................................................................................................... 65
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 71
12 Statement of memory volatility .................................................................................................................. 73
Questions and answers ....................................................................................................................................... 77
Using HP Sure Start (select models only) ............................................................................................................ 78
Index ............................................................................................................................................................. 80
vii
viii
1Product description
CategoryDescription
Product NameHP Elite x2 1012 G2 Tablet
HP Elite x2 1012 G2 Tablet with Collaboration Keyboard
ProcessorsIntel® Kaby Lake U —NB ULX (Core i) Processor
Intel Core i7-7600U
Intel Core i5-7300U
Intel Core i5-7200U
Intel Core i3-7100U
ChipsetIntel Kaby Lake Premium PCH, integrated with CPU
Windows 10 Pro 64 StF MSNA, Plus ( Available only with i7 processor AND more than 4GB RAM)
Windows 10 Pro 64 StF MSNA Standard (Not available with i7 processor AND more than 4GB RAM)
Windows 10 Pro 64 StF MSNA Strategic ( Available only with i3 processor AND RAM equal to or less than 4GB
AND Storage equal to or less than 128 GB SSD)
Windows 10 Home 64 (Not available with i7 processor AND more than 4GB RAM)
Windows 10 Home 64 Chinese Market CPPP (Available only for People’s Republic of China locations)
Windows 10 Home Single Language (Not available with i7 processor AND more than 4GB RAM)
Windows 10 Home Plus 64 (Available only with i7 processor AND more than 4GB RAM)
Windows 10 Home Plus 64 Single Language (Available only with i7 processor AND more than 4GB RAM)
4Chapter 1 Product description
CategoryDescription
Restore Media: (available with any Windows 10 operating system for service only)
DR DVD Win10
OS DVD Win10
Certied:
Microsoft WHQL
Win 10 Home 64 StF MSNA for Higher Education Strategic ( Available only with i3 processor AND RAM equal to
or less than 4GB AND Storage equal to or less than 128 GB SSD )
Web-only Support:
Windows 10 Enterprise 64 LTSB 1507
ServiceabilityEnd user replaceable parts:
AC adapter (Slate only)
Kickstand
Pen
5
2External component identication
Right
NOTE: The port and connector icons are located on the protective cover.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– or –
Connects and charges a USB device that has a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt
docking station.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
●
O: The battery is not charging.
6Chapter 2 External component identication
ComponentDescription
(4)USB 3.x charging portWhen the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
Left
(5)Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this document:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The port and connector icons are located on the protective cover.
ComponentDescription
(1)Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Left7
Front
ComponentDescription
▲ Type power options in the taskbar search box, and
then select Power Options.
‒ or –
Right-click the Power icon , and then select Power
Options.
(2)Volume buttonIncreases or decreases speaker volume incrementally while you
hold down the button.
(3)MicroSD memory card readerReads optional memory cards that store, manage, share, or
access information.
(4)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(5)Pen lanyard slotsAllow you to connect the optional pen using the pen lanyard.
ComponentDescription
(1)Ambient light sensorAutomatically adjusts the display brightness based on the lighting
(2)WLAN antennas*Send and receive wireless signals to communicate with wireless local
8Chapter 2 External component identication
conditions in your environment.
area networks (WLANs).
ComponentDescription
(3)WWAN antennas* (select products only)Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(4)Webcam lightOn: The webcam is in use.
(5)Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
(6)Infrared cameraAllows a facial recognition logon to Windows, instead of a password
logon.
(7)Infrared camera lightOn: The infrared camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Top
NOTE: The microphone icons are located on the protective cover.
Bottom
NOTE: The docking connector icon is located on the protective cover.
ComponentDescription
(1)Speakers (2)Produce sound.
(2)Internal
microphones (2)
Record sound.
Top9
ComponentDescription
(1)Alignment post connectors (2)Connect to the alignment posts on an optional keyboard.
(2)Docking connectorConnects the tablet to an optional keyboard.
10Chapter 2 External component identication
Rear
ComponentDescription
(1)Webcam (rear)Records video and captures photographs. Some
products allow you to video conference and chat
online using streaming video.
(2)Camera ashProvides a camera ash. You can control the ash
using camera apps.
(3)Fingerprint reader (select products only) Allows a ngerprint logon to Windows®, instead
of a password logon.
(4)KickstandProvides stability and a variety of viewing angles.
Rear11
Using the kickstand
To change the viewing angle, follow these steps:
1.Hold the computer with top edge up (the speakers are on top).
2.Use one of the kickstand tabs to lift the kickstand away from the computer, and then position the
kickstand at the desired angle.
To close the kickstand, push the kickstand against the bottom of the computer until it is ush with the
bottom.
12Chapter 2 External component identication
Keyboard components (select products only)
Your computer supports an optional keyboard. This section provides information about the common features
of the supported keyboards.
NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer
to the instructions included with the keyboard.
Connecting an optional keyboard
1.To connect an optional keyboard, lower the computer onto the alignment post connectors (1) on the
keyboard until the connectors click into place.
2.Position the kickstand (2) at the desired angle.
NOTE: If you close the kickstand, you can leave the keyboard attached and rotate the keyboard behind the
computer so that the back of the keyboard is against the back of the computer. The keyboard keys and
TouchPad are locked to prevent you from accidently typing while the keyboard is in this position.
Rear13
Removing the keyboard
To remove the keyboard, pull the keyboard away from the computer.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
14Chapter 2 External component identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 14 for
details.
Computer major components15
ItemComponentSpare part number
(1)Display panel
LCD 12.3 WQXGA+BrightView UWVA with bezel, infrared camera, and touch board924438-001
LCD 12.3WQXGA+BrightView UWVA for non-IRA camera with bezel and touch board925556-001
LCD cable kit924453-001
(2)Touch board (included with display panel)
(3)WLAN module (includes cable) (see WLAN module on page 38)
(4)Microphone board924449-001
(5)WWAN module (see WWAN or GPS module (select products only) on page 40)
(6)Solid-state drive (see Solid-state drive on page 36)
(7)WLAN antenna925446-001
(8)WWAN antenna (includes cable) (see Antennas on page 54)
(9)Front-facing webcam (see Webcam on page 42)
(10)Rear webcam900730-002
(11)System board (see System board on page 47)
(12)Fan924448-001
(13)Fingerprint reader924460-001
(14)POGO board (includes cable)938109-001
(15)Speaker Kit 925445-001
(16)Fingerprint reader924460-001
(17)Fingerprint reader bracket (included with ngerprint reader)
(18)Hall sensor board938108-001
(19)Battery, 4C 47Wh 3.05AH LI JI04047XL-PL901247-855
(20)Kickstand hinges (included with back cover)L00122-001
(21)Back cover
Includes back cover, stand, hinge, and infrared camera holder924446-001
Back cover for non-infrared camera924447-001
(22)KickstandL00121-001
Miscellaneous parts
Component
Spare part number
65 W nPFC S-3P 4.5MM AC adapter710412-001
90W PFC S-3P 4.5MM AC adapter710413-001
45 W nPFC SMART RC 4.5mm slim AC adapter741727-001
16Chapter 3 Illustrated parts catalog
ComponentSpare part number
65 W nPFC RC USB-C 3 pin860209-850
HP USB-C to 3 and 4.5mm Adapter814813-001
HP USB-C to USB 3.0 Adapter814618-001
HP USB to Gigabit RJ45 Adapter829941-001
HP USB-C to VGA Adapter831751-001
HP USB-C to HDMI Adapter831752-001
HP USB-C to DisplayPort Adapter831753-001
HP Elite USB-C Docking Station844549-001
Dock with 90W adapter923236-001
Wireless docking station800866-001
HP Elite USB-C docking station844549-001
HP Elite USB-C Desk Dock920131-001
HP Elite USB-C Desk Dock TAA931209-001
HP Nano Lock919418-001
HP Active Pen with App Launch846410-001
Keyboard:
For use in Belgium850487-A41
For use in Brazil850487-201
For use in Bulgaria850487-261
For use in Canada850487-DB1
For use in the Czech Republic and Slovakia850487-FL1
For use in Denmark850487-081
For use in France850487-051
For use in Germany850487-041
For use in Greece850487-151
For use in Hungary850487-211
For use in Iceland850487-DD1
For use in India850487-D61
For use internationally850487-B31
For use in Israel850487-BB1
For use in Italy850487-061
For use in Japan850487-291
For use in Latin America850487-161
For use in Northwest Africa850487-FP1
Miscellaneous parts17
ComponentSpare part number
For use in Norway850487-091
For use in Portugal850487-131
For use in Romania850487-271
For use in Russia850487-251
For use in Saudi Arabia850487-171
For use in Slovenia850487-BA1
For use in South Korea850487-AD1
For use in Spain850487-071
For use in Sweden and Finland850487-B71
For use in Switzerland850487-BG1
For use in Taiwan850487-AB1
For use in Thailand850487-281
For use in Turkey850487-141
For use in the United Kingdom and Singapore850487-031
For use in the United States850487-001
Backlit keyboard:
For use in Belgium922749-A41
For use in Brazil922749-201
For use in Bulgaria922749-261
For use in Canada922749-DB1
For use in the Czech Republic and Slovakia922749-FL1
For use in Denmark922749-081
For use in France922749-051
For use in Germany922749-041
For use in Greece922749-151
For use in Hungary922749-211
For use in Iceland922749-DD1
For use in India922749-D61
For use internationally922749-B31
For use in Israel922749-BB1
For use in Italy922749-061
For use in Japan922749-291
For use in Latin America922749-161
For use in Northwest Africa922749-FP1
18Chapter 3 Illustrated parts catalog
ComponentSpare part number
For use in Norway922749-091
For use in Portugal922749-131
For use in Romania922749-271
For use in Russia922749-251
For use in Saudi Arabia922749-171
For use in Slovenia922749-BA1
For use in South Korea922749-AD1
For use in Spain922749-071
For use in Sweden and Finland922749-B71
For use in Switzerland922749-BG1
For use in Taiwan922749-AB1
For use in Thailand922749-281
For use in Turkey922749-141
For use in the United Kingdom and Singapore922749-031
For use in the United States922749-001
Power cord for use in Europe213350-001
Power cord 1.0 m for use in Europe213350-014
Power cord for use in the United Kingdom and Singapore213351-001
Power cord 1.0 m for use in the United Kingdom213351-013
Power cord for use in Italy213352-001
Power cord 1.0 m for use in Italy213352-013
Power cord for use in Denmark213353-001
Power cord 1.0 m for use in Denmark213353-013
Power cord for use in Switzerland213354-001
Power cord 1.0 m for use in Switzerland213354-013
Power cord for use in Australia213356-001
Power cord 1.0 m for use in Australia213356-013
Power cord for use in Japan226768-001
Power cord for use in South Korea267836-001
Power cord for use in Thailand285096-001
Power cord 1.0 m for use in Thailand285096-012
Power cord for use in the People’s Republic of China286497-001
Power cord 1.0 m for use in the People’s Republic of China286497-013
Power cord Japan ground lead349756-001
Miscellaneous parts19
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