Hewlett-Packard 1012 G1 Service manual

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HP Elite x2 1012 G1 Tablet HP Elite x2 1012 G1 Tablet with Advanced Keyboard HP Elite x2 1012 G1 Tablet with Travel Keyboard

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

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Intel and Skylake are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2015

Document Part Number: 839796-001

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Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

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iv Safety warning notice

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Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Tablet edge components ....................................................................................................................................... 5

Display .................................................................................................................................................................... 8

Back ........................................................................................................................................................................ 9

Using the kickstand ............................................................................................................................................. 10

Keyboard base components (select products only) ............................................................................................ 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Special function keys ........................................................................................................................ 13

Using the hot keys ............................................................................................................................. 14

NFC and Smart Card (select products only) ...................................................................................... 15

Connecting the tablet to the keyboard base ..................................................................................... 16

Removing the keyboard base from the tablet .................................................................................. 17

Locating system information .............................................................................................................................. 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28

Component replacement procedures .................................................................................................................. 28

Keyboard (select products only) ....................................................................................................... 29

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Back cover ......................................................................................................................................... 30

Display panel ..................................................................................................................................... 31

Touch controller board ...................................................................................................................... 33

WLAN module .................................................................................................................................... 34

WWAN module (select products only) ............................................................................................... 36

Solid-state drive ................................................................................................................................ 38

Kickstand ........................................................................................................................................... 40

Battery ............................................................................................................................................... 42

Microphone board ............................................................................................................................. 44

Rear webcam ..................................................................................................................................... 46

Front webcam .................................................................................................................................... 47

USB Type-C bracket ........................................................................................................................... 48

System board .................................................................................................................................... 50

Button board ..................................................................................................................................... 52

Fingerprint reader board ................................................................................................................... 54

POGO connector ................................................................................................................................ 56

Speaker .............................................................................................................................................. 58

6 Backup and recovery .................................................................................................................................... 60

Creating recovery media and backups ................................................................................................................ 60

Creating HP Recovery media (select products only) ......................................................................... 60

Using Windows tools ........................................................................................................................................... 61

Restore and recovery ........................................................................................................................................... 62

Recovering using HP Recovery Manager ........................................................................................... 62

What you need to know before you get started ............................................................. 62

Using the HP Recovery partition (select products only) ................................................. 63

Using HP Recovery media to recover .............................................................................. 63

Changing the boot order ................................................................................................. 63

Removing the HP Recovery partition (select products only) ......................................... 64

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 65

Using Computer Setup ......................................................................................................................................... 65

Starting Computer Setup .................................................................................................................. 65

Navigating and selecting in Computer Setup ................................................................................... 65

Restoring factory settings in Computer Setup ................................................................................. 66

Updating the BIOS ............................................................................................................................. 67

Determining the BIOS version ......................................................................................... 67

Downloading a BIOS update ........................................................................................... 67

Changing the boot order using the f9 prompt .................................................................................. 68

TPM BIOS settings (select products only) ........................................................................................................... 68

Using HP Sure Start (select products only) ......................................................................................................... 69

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8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 70

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 70

9 Specications .............................................................................................................................................. 72

Computer specications ...................................................................................................................................... 72

Display specications .......................................................................................................................................... 73

Solid-state drive specications ........................................................................................................................... 73

Memory specications ......................................................................................................................................... 73

10 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75

Requirements for specic countries and regions ................................................................................................ 75

11 Statement of memory volatility .................................................................................................................. 77

Nonvolatile memory usage ................................................................................................................................. 81

Questions and answers ....................................................................................................................................... 83

Using HP Sure Start (select models only) ............................................................................................................ 84

12 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 86

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1 Product description

Category Description 1012

Tablet

Product Name HP Elite x2 1012 G1 Tablet √

HP Elite x2 1012 G1 Travel Keyboard √

HP Elite x2 1012 G1 Advanced Keyboard √

Chipset Intel Skylake Premium PCH (integrated with CPU)

Graphics Internal graphics:

Intel UMA Graphics (GT2) (with shared video memory)

Panel Touch screen

Corning Gorilla 4 Glass, GF2-MM, Direct Bonded

12.0” 3:2 (LED backlight – Ultra-Slim): 12.0" WUXGA+ BV UWVA 60% 340 nits eDP Ultraslim 2.4mm PSR (1920x1280)

Memory Memory soldered on system board

LPDDR3 1866 253 ball

Supports up to 8 GB Dual Channel Memory in the following congurations:

4096 MB Total System Memory (16Gb 128Mx32x4, Qty 2)

8192 MB Total System Memory (32Gb 256Mx32x4, Qty 2)

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Solid-state drive M.2 SSD SS 2280:

128GB SATA III - TLC

180GB SATA III

180GB SATA III self-encrypting OPAL2

256GB SATA III - TLC

256GB SATA III self-encrypting OPAL2

512GB SATA III - TLC

256 GB PCIe SSD (NVMe)

Audio and video HD Audio with DTS Studio Sound (For Windows products only)

Bang & Olafsun branding

Microphone (Dual Array)

Front-facing Camera 2 MP (1080p)

Rear Camera: 5 MP (1080p)

Stereo Speakers (2)

Ethernet Ethernet via USB-C Dongle only

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Category Description 1012

Tablet

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Wireless WLAN:

WLAN options via M.2:

Intel® 802.11 2x2ac + BT 4.1 Combo (non-vPro)- Snoweld Peak 8260

Intel® 802.11 2x2ac + BT 4.1 Combo Snoweld Peak 8260

Intel® 802.11 2x2 AC + BT 4.1 Combo + WiGig RF Exposure (Douglas Peak) 18260

WLAN Antennas (2) (congured with panel on all units)

WiGig Antenna (For IDS, only congured with WiGig)

WWAN (select products only):

SIM Module: (user-accessible on side of slate) (3FF/micro SIM). (SIM module installed in factory when Service Provider is congured)

Huawei MU736 HSPA+ w/GPS NGFF (Wrangler)

Foxconn MDM9625 LTE/EVDO/HSPA+ NGFF (Amstel)

CAT3 906J LTE DCM

CAT3 906J LTE KDDI

WPAN Bluetooth:

BT4.1 supported only with combo card

External media cards

USB-C Thunderbolt (Docking, Power, USB)

MicroSD

Micro SIM

USB 3.0a Port

Headphone/Microphone Combo

Keyboard/ pointing devices

Docking External Keyboard

Keyboard/ pointing devices

Thin:

Keyboard

ClickPad

Productivity:

Smart Card

NFC

Keyboard

ClickPad

Workstation Thunderbolt docking:

Thin External Keyboard

Productivity External Keyboard

Thin External Keyboard

Productivity External Keyboard

2 Chapter 1 Product description

√

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Category Description 1012

Tablet

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Power requirements

Security TPM 1.2/2.0 SLB9670 (Inneon; soldered down)

Integrated Smart Card Reader (Active) √

Operating system

Battery

Slate:

4-cell Long Life Polymer 40 Whr (2.86Ahr)

Base:

None

AC adapter: (USB Type-C)

45W "Smart" AC Adapter non-PFC USB-C

Power Cord, localized

Duckhead for use in United States and South Korea

Duckhead Power Cord for use in all countries except South Korea

Fingerprint Reader (select products only)

Drive encryption pre-boot (Password, Fingerprint, select Smart Cards)

Power-on Authentication (Password, Fingerprint)

Windows 10 Threshold 2

Preinstalled:

Win 10 Pro 64

Win 10 Home 64

Win 10 Home 64 Chinese Market CPPP

Win 10 Home 64 Single Language

Win 10 Home High End 64

Win 10 Home Hign End 64 Single Language

Restore Media:

DRDVD:

DRDVD Win 10

OSDVD:

Windows 10

Certied:

√

Microsoft WHQL

Web-only Support:

Windows 10 Enterprise 64

Windows 8.1 Enterprise 64

Windows 8.1 Chinese Market 64

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Category Description 1012

Tablet

Windows 8.1 Emerging Markets 64

Windows 8.1 Multi-Language 64

Windows 8.1 Professional 64

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Serviceability End user replaceable parts:

AC Adapter: Slate only

Active Pen (select products only)

4 Chapter 1 Product description

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2 External component identication

Tablet edge components

Component Description

(1) Speakers Produce sound.

(2) Internal microphones Record sound.

(3) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

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Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the tablet

speakers are disabled.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the tablet is o.

(5) MicroSD card reader Reads microSD cards that store, manage, share, or access

information.

(6) USB Type-C (Thunderbolt-enabled) port Connects an AC adapter and connects any USB device with a

Type-C connector. Your tablet may also support a Thunderbolt docking station.

NOTE: Some USB Type-C ports can charge select models of cell

phones, laptops, tablets, and MP3 players, even when the tablet is o. Some can also connect DisplayPort, VGA, HDMI, Thunderbolt, and other video devices.

NOTE: Adapters (purchased separately) may be required.

(7) AC adapter and battery light

(8) Alignment post connectors (2) Align and attach the tablet to the optional keyboard.

(9) ZIF (Zero Insertion Force) expansion slot Allows you to connect accessories such as a keyboard or power

(10) Pen loop slots Allow you to connect the pen to the tablet using the pen loop.

(11) Security cable slot Attaches an optional security cable to the tablet.

(12) Micro SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(13) Volume button Press to increase or decrease sound.

(14) Power button

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging from this port.

supply using the POGO pin connector.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the tablet from being mishandled or stolen.

●

When the tablet is o, press the button to turn on the tablet.

●

When the tablet is on, press the button briey to initiate Sleep.

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Component Description

●

When the tablet is in the Sleep state, press the button briey to exit Sleep.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

NOTE: Although you can turn o the tablet with the power

button, the recommended procedure is to use the Windows Shut down command.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

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Display

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(2) WiGig antenna* Sends and receives wireless signals to the Wireless Dock (WiDock).

The WiDock is a wireless gigabit (WiGig) device that connects the tablet to other wireless devices located within 0.6 m to 1.2 m (2 ft to 4 ft) of the WiDock.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select

Camera.

(4) Webcam light On: The webcam is in use.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

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Back

Component Description

(1) Camera ash Provides a camera ash. You can control the ash using the Windows Metro

Camera app.

(2) Webcam (rear) Records video and captures photographs. Some products allow you to video

conference and chat online using streaming video.

(3) Fingerprint reader (select products

only)

(4) Kickstand Provides stability and the best viewing angle.

Allows a ngerprint logon to Windows, instead of a password logon.

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Using the kickstand

To change the angle for the display, follow these steps:

1. Hold the tablet with top edge up (the speakers are on top).

2. Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand

will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees.

To close the kickstand, push the kickstand against the bottom of the tablet until it is ush with the bottom.

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Keyboard base components (select products only)

Your tablet supports an optional keyboard. This section provides information about the common features of the supported keyboards.

NOTE: Keyboard appearance and features might vary.

TouchPad

Component Description

(1) TouchPad on/o button Turns the TouchPad on and o.

(2) TouchPad light

(3) TouchPad zone Reads your nger gestures to move the pointer or activate

(4) Left TouchPad click area Functions like the left button on an external mouse.

(5) Right TouchPad click area Functions like the right button on an external mouse.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

items on the screen.

Keyboard base components (select products only) 11

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Lights

Component Description

(1) Caps lock light

(2) TouchPad light

(3) Mute light

(4) Microphone mute light

(5) Wireless light On: An integrated wireless device, such as a wireless local area

(6) Num lock light On: Num lock is on.

●

On: Caps lock is on, which switches the keys to all capital letters.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

●

Amber: Sound is o.

●

O: Sound is on.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

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Special function keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, or the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

NOTE: Function keys do not display or function from the on-

screen tablet keyboard.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(6) num lock key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

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Using the hot keys

To use a hot key:

▲

Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the tablet, repeatedly pressing this key alternates the screen image from the tablet to the monitor display to a simultaneous display on both the tablet and the monitor.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

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NFC and Smart Card (select products only)

Component Description

(1) Smart card reader Supports optional Smart cards.

(2) Near Field Communication (NFC) antenna* and

NFC tapping area

*The antenna is not visible from the outside of the keyboard. For optimal transmission, keep the areas immediately around the antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Send and receive wireless signals to communicate and transfer data/info to and from your NFC-compatible devices.

Keyboard base components (select products only) 15

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Connecting the tablet to the keyboard base

To connect the tablet to the keyboard base, follow these steps:

1. Insert the tablet POGO pin connector docking port into the keyboard base POGO pin docking connector.

2. Position the kickstand at the desired angle.

NOTE: If you close the kickstand, you can leave the keyboard attached and position the keyboard behind the

tablet. The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position.

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Removing the keyboard base from the tablet

To remove the keyboard base from the tablet, pull the keyboard away from the tablet.

Locating system information

The labels axed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet.

IMPORTANT: Check the bottom of the tablet and the back of the display for the labels described in this

section.

●

Service label—Provides important information to identify your tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble the example shown below.

Locating system information 17

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Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the tablet.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identication

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3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 17 for details.

Item Component Spare part number

(1) Panel 844861-001

(2) Display Cable Kit 844872-001

(3) Battery 812205-001

(4) WWAN module (select products only)

FOX T77W595 LTE M.2 813559-005

ME906J DOCO LTE/HSPA+ w/GPS M.2 836166-001

ME906J HP LT4225 LTE M.2 w/GPS 820019-001

Computer major components 19

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Item Component Spare part number

MU736 HS3110 HSPA+ w/GPS M.s 822828-001

WWAN antenna 844870-001

(5) Rear webcam 844883-001

(6) WLAN module

WIGIG Module W/Bracket W/Cable 844884-001

11ac 2x2 INT 8260NGW SnfP2 806721-001

11ac 2x2 INT 8260NGW SnfP2NV 806722-001

INT 802.11AC 18260+BT4 2x2 810814-005

WLAN antenna 844869-001

(7) Front webcam 844882-001

(8) Microphone board 844878-001

(9) Solid-state drive

128 GB SATA-3 TLC 844862-001

180 GB SATA-3 TLC 844863-001

180 GB SATA-3 self-encrypting drive OPAL2 844864-001

256 GB SATA-3 TLC 844865-001

256 GB SATA-3 self-encrypting drive OPAL2 844866-001

256 GB PCIe-3x4 NVMe 844868-001

512 GB SATA-3 TLC 844867-001

(10) USB Type-C bracket (included with system board. See System board on page 50.)

(11) Button board (includes cable)

For products with WWAN capability 844876-001

For products without WWAN capability 848827-001

(12) System board

UMA graphics M3-6Y30 4GBx2 1012 G1 with Windows operating system 844858-601

UMA graphics M3-6Y30 4GB fWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system 845483-601

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system and WWAN

capability

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845485-601

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845486-601

845470-601

845484-601

UMA graphics M5-6Y57 4GB fWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M5-6Y57 8GBx2 1012 G1 with Windows operating system 845472-601

20 Chapter 3 Illustrated parts catalog

845471-601

Page 29

Item Component Spare part number

UMA graphics M5-6Y578GBfWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M7-6Y758GBfWWANx2 1012 G1 with Windows operating system and

WWAN capability

(13) POGO connector (includes cable) 844877-001

(14) Speaker 844881-001

(15) Fingerprint reader 844875-001

(16) Hall sensor 844874-001

(17) Back cover 844871-001

(18) Kickstand (included with back cover)

Miscellaneous parts

Component Spare part number

AC adapter

45W adapter NPFC SMART WallMnt USB-C 828769-001

HP USB-C to DisplayPort Adapter 831753-001

845473-601

845474-601

HP USB-C to HDMI Adapter 831752-001

HP USB-C to USB 3.0 Adapter 814618-001

HP USB-C to VGA Adapter 831751-001

Keyboard (See Keyboard (select products only) on page 29 for a detailed list of country codes.)

Keyboard base with TouchPad 846748-001

Advanced Keyboard base 850487-001

HP Active Pen (select products only) 846410-001

Plastics Kit 844879-001

Power Cord, AC power line, 0.5 m

For use in Argentina 401300-009

For use in Australia 213356-010

For use in Brazil 438722-006

For use in the People’s Republic of China 286497-010

For use in Denmark 4213353-010

For use in Europe 213350-011

For use in India 404827-005

For use in Israel 398063-005

For use in Italy 213352-010

Miscellaneous parts 21

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Component Spare part number

For use in Japan 349756-004

For use in NEMA 213349-012

For use in Africa 361240-004

For use in Switzerland 213354-010

For use in Taiwan 393313-005

For use in Thailand 285096-009

For use in the United Kingdom 213351-010

HP Active Pen with App Launch (selct products only) 846410-001

Screw Kit 844880-001

22 Chapter 3 Illustrated parts catalog

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4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 23

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Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

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Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Page 34

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

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Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

Page 36

5 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 17 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

There are as many as 32 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Keyboard (select products only)

Description Spare part number

Keyboard base with TouchPad 846748-001

Advanced Keyboard base 850487-001

For use in country or region

Belgium -A41 India -D61 Saudi Arabia -171

Brazil -201 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic and Slovakia

Denmark -081 The Netherlands -B31 Switzerland -BG1

France -051 Northern Africa -FP1 Taiwan -AB1

Germany -041 Norway -091 Thailand -281

Greece -151 Portugal -131 Turkey -141

Hungary -211 Romania -271 United Kingdom -031

Iceland -DD1 Russia -251 United States -001

Spare part number

-FL1 Latin America -161 Sweden and Finland -B71

For use in country or region

Spare part number

For use in country or region

Spare part number

To remove the keyboard, see Removing the keyboard base from the tablet on page 17.

Component replacement procedures 29

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Back cover

Description Spare part number

Back cover 844871-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the back cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

Remove the back cover:

▲

the computer on, and then shut it down through the operating system.

▲

Keyboard (select products only) (see Keyboard (select products only) on page 29)

Remove the 6 Torx screws under the kickstand (1).

Reverse this procedure to replace the back cover screws.

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Display panel

Description Spare part number

Panel 844861-001

Display Cable Kit 844872-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

Remove the display panel:

1. Use a suction tool to loosen all 4 corners of the display panel (1), and then lift the display panel (2) to

remove it.

Component replacement procedures 31

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2. Disconnect the touch board cable (1) and the display cable (2), and then remove the display panel (3).

Reverse this procedure to replace the display panel.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Touch controller board

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Description Spare part number

Touch controller board 844861-001

Before removing the touch controller board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

Remove the touch controller board:

▲

Remove the 2 Phillips screws (1), and then remove the touch controller board (2).

Reverse this procedure to replace the touch controller board.

Component replacement procedures 33

Page 42

WLAN module

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Description Spare part number

WLAN module

WIGIG Module W/Bracket W/Cable 844884-001

11ac 2x2 INT 8260NGW SnfP2 806721-001

11ac 2x2 INT 8260NGW SnfP2NV 806722-001

INT 802.11AC 18260+BT4 2x2 810814-005

WLAN antenna 844869-001

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

Remove the WLAN module:

▲

Remove 1 Phillips M2.0x2.0 screw (1), disconnect the 2 cables (2), slide the WLAN module to the right, and then remove it (3).

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Reverse this procedure to replace the WLAN module.

Component replacement procedures 35

Page 44

WWAN module (select products only)

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Description Spare part number

WWAN module (select products only)

UMA graphics M3-6Y30 4GBx2 1012 G1 with Windows operating system 844858-601

UMA graphics M3-6Y30 4GB fWWANx2 1012 G1 with Windows operating system and WWAN capability 845470-601

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system 845483-601

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system and WWAN capability 845484-601

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845485-601

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845486-601

UMA graphics M5-6Y57 4GB fWWANx2 1012 G1 with Windows operating system and WWAN capability 845471-601

UMA graphics M5-6Y57 8GBx2 1012 G1 with Windows operating system 845472-601

UMA graphics M5-6Y578GBfWWANx2 1012 G1 with Windows operating system and WWAN capability 845473-601

UMA graphics M7-6Y758GBfWWANx2 1012 G1 with Windows operating system and WWAN capability 845474-601

WWAN antenna (select products only) 844870-001

Before removing the WWAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

Remove the WWAN module:

▲

Remove 1 Phillips M2.0x2.0 screw (1), disconnect the 2 cables (2), slide the WWAN module to the right, and then remove it (3).

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Reverse this procedure to replace the WWAN module (select products only).

Component replacement procedures 37

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Solid-state drive

Description Spare part number

Solid-state drive

128 GB SATA-3 TLC 844862-001

180 GB SATA-3 TLC 844863-001

180 GB SATA-3 self-encrypting drive OPAL2 844864-001

256 GB SATA-3 TLC 844865-001

256 GB SATA-3 self-encrypting drive OPAL2 844866-001

256 GB PCIe-3x4 NVMe 844868-001

512 GB SATA-3 TLC 844867-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

Remove the solid-state drive:

1. Remove 1 Phillips M2.0x2.0 screw (1).

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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2. Slide the solid-state drive (2) to the right, and then lift the solid-state drive to remove it.

Reverse this procedure to replace the solid-state drive.

Component replacement procedures 39

Page 48

Kickstand

Description

Kickstand (included with Back cover spare part kit, 844871-001 (see Back cover on page 30).

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

the computer on, and then shut it down through the operating system.

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

Remove the kickstand:

1. Remove 1 Torx-5 screw from each hinge (1).

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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2. Lift the kickstand to remove it.

Reverse this procedure to replace the kickstand.

Component replacement procedures 41

Page 50

Battery

Description Spare part number

4-cell Long Life Polymer 40 Whr (2.86Ahr) Battery 812205-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

h. Battery (see Battery on page 42)

Remove the battery:

1. Remove 5 silver Phillips M1.6x2.5 screws in numbered order left to right (1).

2. Remove 2 black Phillips M1.6x2 screws (2).

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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3. Disconnect the battery cable (3), and then lift the battery (4) to remove it.

Reverse this procedure to replace the battery.

Component replacement procedures 43

Page 52

Microphone board

Description Spare part number

Microphone board 844878-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

h. Battery (see Battery on page 42)

Remove the microphone board:

▲

Disconnect the cable (1) from the system board, and then lift the microphone board to remove it (2).

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Reverse this procedure to replace the microphone board.

Component replacement procedures 45

Page 54

Rear webcam

Description Spare part number

Rear webcam 844883-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

h. Battery (see Battery on page 42)

Remove the rear webcam:

▲

Disconnect the cable from the system board (1), and then lift the rear webcam to remove it (2).

Reverse this procedure to replace the rear webcam.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Front webcam

Description Spare part number

Front webcam 844882-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

h. Battery (see Battery on page 42)

Remove the front webcam:

▲

Disconnect the cable from the system board (1), and then lift the front webcam to remove it (2).

Reverse this procedure to replace the front webcam.

Component replacement procedures 47

Page 56

USB Type-C bracket

Description

USB type-C bracket (included with System Board. See System board on page 50).

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Keyboard (select products only) (see Keyboard (select products only) on page 29)

b. Back cover (see Back cover on page 30)

c. Display panel (see Display panel on page 31)

d. Touch controller board (see Touch controller board on page 33)

e. WLAN module (see WLAN module on page 34)

f. WWAN module (select products only) (see WWAN module (select products only) on page 36)

g. Solid-state drive (see Solid-state drive on page 38)

h. Battery (see Battery on page 42)

Remove the type-C bracket:

▲

Remove 1 Phillips M1.6x2.0 screw and 1 M1.6*2.0 M1.6x3.0 screw (1), and then lift the type-C bracket to remove it (2).

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

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Reverse this procedure to replace the USB type-C bracket.

Component replacement procedures 49

Page 58

System board