Hewlett-Packard 1012 G1 Service manual

HP Elite x2 1012 G1 Tablet HP Elite x2 1012 G1 Tablet with Advanced Keyboard HP Elite x2 1012 G1 Tablet with Travel Keyboard

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Intel and Skylake are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2015

Document Part Number: 839796-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Tablet edge components ....................................................................................................................................... 5

Display .................................................................................................................................................................... 8

Back ........................................................................................................................................................................ 9

Using the kickstand ............................................................................................................................................. 10

Keyboard base components (select products only) ............................................................................................ 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Special function keys ........................................................................................................................ 13

Using the hot keys ............................................................................................................................. 14

NFC and Smart Card (select products only) ...................................................................................... 15

Connecting the tablet to the keyboard base ..................................................................................... 16

Removing the keyboard base from the tablet .................................................................................. 17

Locating system information .............................................................................................................................. 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28

Component replacement procedures .................................................................................................................. 28

Keyboard (select products only) ....................................................................................................... 29

Back cover ......................................................................................................................................... 30

Display panel ..................................................................................................................................... 31

Touch controller board ...................................................................................................................... 33

WLAN module .................................................................................................................................... 34

WWAN module (select products only) ............................................................................................... 36

Solid-state drive ................................................................................................................................ 38

Kickstand ........................................................................................................................................... 40

Battery ............................................................................................................................................... 42

Microphone board ............................................................................................................................. 44

Rear webcam ..................................................................................................................................... 46

Front webcam .................................................................................................................................... 47

USB Type-C bracket ........................................................................................................................... 48

System board .................................................................................................................................... 50

Button board ..................................................................................................................................... 52

Fingerprint reader board ................................................................................................................... 54

POGO connector ................................................................................................................................ 56

Speaker .............................................................................................................................................. 58

6 Backup and recovery .................................................................................................................................... 60

Creating recovery media and backups ................................................................................................................ 60

Creating HP Recovery media (select products only) ......................................................................... 60

Using Windows tools ........................................................................................................................................... 61

Restore and recovery ........................................................................................................................................... 62

Recovering using HP Recovery Manager ........................................................................................... 62

What you need to know before you get started ............................................................. 62

Using the HP Recovery partition (select products only) ................................................. 63

Using HP Recovery media to recover .............................................................................. 63

Changing the boot order ................................................................................................. 63

Removing the HP Recovery partition (select products only) ......................................... 64

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 65

Using Computer Setup ......................................................................................................................................... 65

Starting Computer Setup .................................................................................................................. 65

Navigating and selecting in Computer Setup ................................................................................... 65

Restoring factory settings in Computer Setup ................................................................................. 66

Updating the BIOS ............................................................................................................................. 67

Determining the BIOS version ......................................................................................... 67

Downloading a BIOS update ........................................................................................... 67

Changing the boot order using the f9 prompt .................................................................................. 68

TPM BIOS settings (select products only) ........................................................................................................... 68

Using HP Sure Start (select products only) ......................................................................................................... 69

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 70

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 70

9 Specications .............................................................................................................................................. 72

Computer specications ...................................................................................................................................... 72

Display specications .......................................................................................................................................... 73

Solid-state drive specications ........................................................................................................................... 73

Memory specications ......................................................................................................................................... 73

10 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75

Requirements for specic countries and regions ................................................................................................ 75

11 Statement of memory volatility .................................................................................................................. 77

Nonvolatile memory usage ................................................................................................................................. 81

Questions and answers ....................................................................................................................................... 83

Using HP Sure Start (select models only) ............................................................................................................ 84

12 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 86

vii

viii

1 Product description

Category Description 1012

Tablet

Product Name HP Elite x2 1012 G1 Tablet √

HP Elite x2 1012 G1 Travel Keyboard √

HP Elite x2 1012 G1 Advanced Keyboard √

Chipset Intel Skylake Premium PCH (integrated with CPU)

Graphics Internal graphics:

Intel UMA Graphics (GT2) (with shared video memory)

Panel Touch screen

Corning Gorilla 4 Glass, GF2-MM, Direct Bonded

12.0” 3:2 (LED backlight – Ultra-Slim): 12.0" WUXGA+ BV UWVA 60% 340 nits eDP Ultraslim 2.4mm PSR (1920x1280)

Memory Memory soldered on system board

LPDDR3 1866 253 ball

Supports up to 8 GB Dual Channel Memory in the following congurations:

4096 MB Total System Memory (16Gb 128Mx32x4, Qty 2)

8192 MB Total System Memory (32Gb 256Mx32x4, Qty 2)

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Solid-state drive M.2 SSD SS 2280:

128GB SATA III - TLC

180GB SATA III

180GB SATA III self-encrypting OPAL2

256GB SATA III - TLC

256GB SATA III self-encrypting OPAL2

512GB SATA III - TLC

256 GB PCIe SSD (NVMe)

Audio and video HD Audio with DTS Studio Sound (For Windows products only)

Bang & Olafsun branding

Microphone (Dual Array)

Front-facing Camera 2 MP (1080p)

Rear Camera: 5 MP (1080p)

Stereo Speakers (2)

Ethernet Ethernet via USB-C Dongle only

Category Description 1012

Tablet

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Wireless WLAN:

WLAN options via M.2:

Intel® 802.11 2x2ac + BT 4.1 Combo (non-vPro)- Snoweld Peak 8260

Intel® 802.11 2x2ac + BT 4.1 Combo Snoweld Peak 8260

Intel® 802.11 2x2 AC + BT 4.1 Combo + WiGig RF Exposure (Douglas Peak) 18260

WLAN Antennas (2) (congured with panel on all units)

WiGig Antenna (For IDS, only congured with WiGig)

WWAN (select products only):

SIM Module: (user-accessible on side of slate) (3FF/micro SIM). (SIM module installed in factory when Service Provider is congured)

Huawei MU736 HSPA+ w/GPS NGFF (Wrangler)

Foxconn MDM9625 LTE/EVDO/HSPA+ NGFF (Amstel)

CAT3 906J LTE DCM

CAT3 906J LTE KDDI

WPAN Bluetooth:

BT4.1 supported only with combo card

External media cards

USB-C Thunderbolt (Docking, Power, USB)

MicroSD

Micro SIM

USB 3.0a Port

Headphone/Microphone Combo

Keyboard/ pointing devices

Docking External Keyboard

Keyboard/ pointing devices

Thin:

Keyboard

ClickPad

Productivity:

Smart Card

NFC

Keyboard

ClickPad

Workstation Thunderbolt docking:

Thin External Keyboard

Productivity External Keyboard

Thin External Keyboard

Productivity External Keyboard

2 Chapter 1 Product description

√

Category Description 1012

Tablet

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Power requirements

Security TPM 1.2/2.0 SLB9670 (Inneon; soldered down)

Integrated Smart Card Reader (Active) √

Operating system

Battery

Slate:

4-cell Long Life Polymer 40 Whr (2.86Ahr)

Base:

None

AC adapter: (USB Type-C)

45W "Smart" AC Adapter non-PFC USB-C

Power Cord, localized

Duckhead for use in United States and South Korea

Duckhead Power Cord for use in all countries except South Korea

Fingerprint Reader (select products only)

Drive encryption pre-boot (Password, Fingerprint, select Smart Cards)

Power-on Authentication (Password, Fingerprint)

Windows 10 Threshold 2

Preinstalled:

Win 10 Pro 64

Win 10 Home 64

Win 10 Home 64 Chinese Market CPPP

Win 10 Home 64 Single Language

Win 10 Home High End 64

Win 10 Home Hign End 64 Single Language

Restore Media:

DRDVD:

DRDVD Win 10

OSDVD:

Windows 10

Certied:

√

Microsoft WHQL

Web-only Support:

Windows 10 Enterprise 64

Windows 8.1 Enterprise 64

Windows 8.1 Chinese Market 64

Category Description 1012

Tablet

Windows 8.1 Emerging Markets 64

Windows 8.1 Multi-Language 64

Windows 8.1 Professional 64

1012 tablet with Travel Keyboard

1012 tablet with Advanced Keyboard

Serviceability End user replaceable parts:

AC Adapter: Slate only

Active Pen (select products only)

4 Chapter 1 Product description

2 External component identication

Tablet edge components

Component Description

(1) Speakers Produce sound.

(2) Internal microphones Record sound.

(3) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

Tablet edge components 5

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the tablet

speakers are disabled.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the tablet is o.

(5) MicroSD card reader Reads microSD cards that store, manage, share, or access

information.

(6) USB Type-C (Thunderbolt-enabled) port Connects an AC adapter and connects any USB device with a

Type-C connector. Your tablet may also support a Thunderbolt docking station.

NOTE: Some USB Type-C ports can charge select models of cell

phones, laptops, tablets, and MP3 players, even when the tablet is o. Some can also connect DisplayPort, VGA, HDMI, Thunderbolt, and other video devices.

NOTE: Adapters (purchased separately) may be required.

(7) AC adapter and battery light

(8) Alignment post connectors (2) Align and attach the tablet to the optional keyboard.

(9) ZIF (Zero Insertion Force) expansion slot Allows you to connect accessories such as a keyboard or power

(10) Pen loop slots Allow you to connect the pen to the tablet using the pen loop.

(11) Security cable slot Attaches an optional security cable to the tablet.

(12) Micro SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(13) Volume button Press to increase or decrease sound.

(14) Power button

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging from this port.

supply using the POGO pin connector.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the tablet from being mishandled or stolen.

●

When the tablet is o, press the button to turn on the tablet.

●

When the tablet is on, press the button briey to initiate Sleep.

6 Chapter 2 External component identication

Component Description

●

When the tablet is in the Sleep state, press the button briey to exit Sleep.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

NOTE: Although you can turn o the tablet with the power

button, the recommended procedure is to use the Windows Shut down command.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

Tablet edge components 7

Display

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(2) WiGig antenna* Sends and receives wireless signals to the Wireless Dock (WiDock).

The WiDock is a wireless gigabit (WiGig) device that connects the tablet to other wireless devices located within 0.6 m to 1.2 m (2 ft to 4 ft) of the WiDock.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select

Camera.

(4) Webcam light On: The webcam is in use.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 External component identication

Back

Component Description

(1) Camera ash Provides a camera ash. You can control the ash using the Windows Metro

Camera app.

(2) Webcam (rear) Records video and captures photographs. Some products allow you to video

conference and chat online using streaming video.

(3) Fingerprint reader (select products

only)

(4) Kickstand Provides stability and the best viewing angle.

Allows a ngerprint logon to Windows, instead of a password logon.

Back 9

Using the kickstand

To change the angle for the display, follow these steps:

1. Hold the tablet with top edge up (the speakers are on top).

2. Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand

will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees.

To close the kickstand, push the kickstand against the bottom of the tablet until it is ush with the bottom.

10 Chapter 2 External component identication

Keyboard base components (select products only)

Your tablet supports an optional keyboard. This section provides information about the common features of the supported keyboards.

NOTE: Keyboard appearance and features might vary.

TouchPad

Component Description

(1) TouchPad on/o button Turns the TouchPad on and o.

(2) TouchPad light

(3) TouchPad zone Reads your nger gestures to move the pointer or activate

(4) Left TouchPad click area Functions like the left button on an external mouse.

(5) Right TouchPad click area Functions like the right button on an external mouse.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

items on the screen.

Keyboard base components (select products only) 11

Lights

Component Description

(1) Caps lock light

(2) TouchPad light

(3) Mute light

(4) Microphone mute light

(5) Wireless light On: An integrated wireless device, such as a wireless local area

(6) Num lock light On: Num lock is on.

●

On: Caps lock is on, which switches the keys to all capital letters.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

●

Amber: Sound is o.

●

O: Sound is on.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

12 Chapter 2 External component identication

Special function keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, or the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

NOTE: Function keys do not display or function from the on-

screen tablet keyboard.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(6) num lock key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

Keyboard base components (select products only) 13

Using the hot keys

To use a hot key:

▲

Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the tablet, repeatedly pressing this key alternates the screen image from the tablet to the monitor display to a simultaneous display on both the tablet and the monitor.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

14 Chapter 2 External component identication

NFC and Smart Card (select products only)

Component Description

(1) Smart card reader Supports optional Smart cards.

(2) Near Field Communication (NFC) antenna* and

NFC tapping area

*The antenna is not visible from the outside of the keyboard. For optimal transmission, keep the areas immediately around the antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Send and receive wireless signals to communicate and transfer data/info to and from your NFC-compatible devices.

Keyboard base components (select products only) 15

Connecting the tablet to the keyboard base

To connect the tablet to the keyboard base, follow these steps:

1. Insert the tablet POGO pin connector docking port into the keyboard base POGO pin docking connector.

2. Position the kickstand at the desired angle.

NOTE: If you close the kickstand, you can leave the keyboard attached and position the keyboard behind the

tablet. The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position.

16 Chapter 2 External component identication

Removing the keyboard base from the tablet

To remove the keyboard base from the tablet, pull the keyboard away from the tablet.

Locating system information

The labels axed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet.

IMPORTANT: Check the bottom of the tablet and the back of the display for the labels described in this

section.

●

Service label—Provides important information to identify your tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble the example shown below.

Locating system information 17

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the tablet.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 17 for details.

Item Component Spare part number

(1) Panel 844861-001

(2) Display Cable Kit 844872-001

(3) Battery 812205-001

(4) WWAN module (select products only)

FOX T77W595 LTE M.2 813559-005

ME906J DOCO LTE/HSPA+ w/GPS M.2 836166-001

ME906J HP LT4225 LTE M.2 w/GPS 820019-001

Computer major components 19

Item Component Spare part number

MU736 HS3110 HSPA+ w/GPS M.s 822828-001

WWAN antenna 844870-001

(5) Rear webcam 844883-001

(6) WLAN module

WIGIG Module W/Bracket W/Cable 844884-001

11ac 2x2 INT 8260NGW SnfP2 806721-001

11ac 2x2 INT 8260NGW SnfP2NV 806722-001

INT 802.11AC 18260+BT4 2x2 810814-005

WLAN antenna 844869-001

(7) Front webcam 844882-001

(8) Microphone board 844878-001

(9) Solid-state drive

128 GB SATA-3 TLC 844862-001

180 GB SATA-3 TLC 844863-001

180 GB SATA-3 self-encrypting drive OPAL2 844864-001

256 GB SATA-3 TLC 844865-001

256 GB SATA-3 self-encrypting drive OPAL2 844866-001

256 GB PCIe-3x4 NVMe 844868-001

512 GB SATA-3 TLC 844867-001

(10) USB Type-C bracket (included with system board. See System board on page 50.)

(11) Button board (includes cable)

For products with WWAN capability 844876-001

For products without WWAN capability 848827-001

(12) System board

UMA graphics M3-6Y30 4GBx2 1012 G1 with Windows operating system 844858-601

UMA graphics M3-6Y30 4GB fWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system 845483-601

UMA graphics M5-6Y54 4GBx2 1012 G1 with Windows operating system and WWAN

capability

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845485-601

UMA graphics M5-6Y54 8GBx2 1012 G1 with Windows operating system 845486-601

845470-601

845484-601

UMA graphics M5-6Y57 4GB fWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M5-6Y57 8GBx2 1012 G1 with Windows operating system 845472-601

20 Chapter 3 Illustrated parts catalog

845471-601

Item Component Spare part number

UMA graphics M5-6Y578GBfWWANx2 1012 G1 with Windows operating system and

WWAN capability

UMA graphics M7-6Y758GBfWWANx2 1012 G1 with Windows operating system and

WWAN capability

(13) POGO connector (includes cable) 844877-001

(14) Speaker 844881-001

(15) Fingerprint reader 844875-001

(16) Hall sensor 844874-001

(17) Back cover 844871-001

(18) Kickstand (included with back cover)

Miscellaneous parts

Component Spare part number

AC adapter

45W adapter NPFC SMART WallMnt USB-C 828769-001

HP USB-C to DisplayPort Adapter 831753-001

845473-601

845474-601

HP USB-C to HDMI Adapter 831752-001

HP USB-C to USB 3.0 Adapter 814618-001

HP USB-C to VGA Adapter 831751-001

Keyboard (See Keyboard (select products only) on page 29 for a detailed list of country codes.)

Keyboard base with TouchPad 846748-001

Advanced Keyboard base 850487-001

HP Active Pen (select products only) 846410-001

Plastics Kit 844879-001

Power Cord, AC power line, 0.5 m

For use in Argentina 401300-009

For use in Australia 213356-010

For use in Brazil 438722-006

For use in the People’s Republic of China 286497-010

For use in Denmark 4213353-010

For use in Europe 213350-011

For use in India 404827-005

For use in Israel 398063-005

For use in Italy 213352-010

Miscellaneous parts 21

+ 67 hidden pages