Henny Penny 341 User Manual

Model OFE/OFG/OEA/OGA-341, 342

SECTION 5. TROUBLESHOOTING

5-1. TROUBLE SHOOTING GUIDE

Problem Cause Correction

POWER switch ON but fryer • Open circuit • Plug fryer in
completely inoperative

• Check breaker or fuse at supply
box

Shortening will not • Open high limit • Reset high limit per
heat but lights are on. circuit High Limit Temperature
Error message “E10” Control Section

• Drain valve open • Turn drain valve handle to
Error message “E15” closed position

Foaming or boiling • Water in shortening • At end of Cook Cycle, drain
over of shortening shortening and clean

• Improper or bad • Use recommended shortening
shortening

• Improper filtering • Refer to the procedure covering
filtering the shortening

• Improper rinsing after • Clean and rinse the frypot, then
cleaning the fryer dry thoroughly

Shortening will not • Drain valve clogged • Open valve, force cleaning
drain from frypot with crumbs brush through drain

Filter switch on, • Motor thermal • Reset thermal switch per section
motor does not run protector tripped on Filter Pump Motor
Protector – Manual Reset

More detailed troubleshooting information is available in the Technical Manual, available at
www.hennypenny.com, or 1-800-417-8405 or 1-937-456-8405.

903 5-1

Model OFE/OFG/OEA/OGA-341, 342

5-2. ERROR CODES In the event of a control system failure, the digital
display will show an "Error Message." These
messages are coded: “E4”, “E5”, “E6”, “E10”,
“E15”, “E20”, “E-31”, “E41”, “E46”, “E54”,
E-70-A & B and “E92”. A constant tone is heard
when an error code is displayed, and to silence this
tone, press any button.

DISPLAY CAUSE PANEL BOARD CORRECTION

“E-4” Control board Turn switch to OFF position, then turn switch back to ON.
overheating if display shows “E-4”, the control board is getting too hot;

check the louvers on each side of the unit for obstructions

“E-5” Shortening Turn switch to OFF position, then turn switch back to ON;
overheating if display shows “E-5”, the heating circuits and temperature
probe should be checked

“E-6 A” Temperature Turn switch to OFF position, then turn switch back to ON;

probe open if display shows “E-6”, check the temperature probe;
to replace, refer to Technical Manual

“E-6 B” Temperature Turn switch to OFF position, then turn switch back to ON;

probe shorted if display shows “E-6” check the temperature probe;
to replace, refer to Technical Manual

“E-10” High limit Reset the high limit by manually pushing up on the reset
button; if high limit does not reset, high limit must be
replaced; refer to Technical Manual

“E-15” Drain switch Close drain, using the drain valve handle; if display still
failure shows “E-15”, check the drain microswitch; refer to
Technical Manual

“E-41”, Programming Turn switch to OFF, then back to ON; if display shows any

“E-46” failure of the error codes, try to reinitialize the control (Special
Program Section) if error code persists, replace the control
board; refer to Technical Manual

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