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TrakMark DS Series
Thermal Transfer Printer
TrakMark DS Series
Operating Instruction
Edition 1.1 December 2008
HellermannTyton
Please check our home page for your nearest sales office
Internet
: http://www.hellermanntyton.com/
Information on the scope of delivery, appearance, performance, dimensions and weight reflects
our knowledge at the time of printing. We reserve the right to make modifications.
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Table of Contents
1 Introduction.....................….................…..............................…………………………………….. 3
1.1 Instructions…………………………………………………………………………………….. 3
1.2 Intended Use...…............................................................................…..……….………… 3
1.3 Safety Instructions..................................................................................………………... 4
1.4 Environment.................................................................…......................………………… 4
2 Installation.................................................………....................….....................………………… 5
2.1 Device Overview…………………………………………………………………….………… 5
2.2 Unpacking and Setting-up the Printer....................................................………………… 7
2.3 Connecting the Device.............................................………...................………………… 7
2.3.1 Connecting to the Power Supply............................….................………………. 7
2.3.2 Connecting to a Computer or Computer Network..........…..........………………. 7
2.4 Switching on the Device....................................................……………………………….. 8
3 Control Panel............................................................…..………………………..……….………... 9
3.1 Structure of the Control Panel...……...…...............................................………………… 9
3.2 Symbol Displays................…….……………..........................................………………… 10
3.3 Printer States..................…............................…....................................………………… 10
3.4 Key Functions..............................……...................................................………………… 11
4 Loading Material.........................................................................................…………………….. 12
4.1 Loading Media from Roll......................................................…...........…………………… 12
4.1.1 Positioning the Media Roll on the Roll Retainer...........….........……….……….. 12
4.1.2 Printable media path.........................………………. 13
4.1.3 Setting the Material Sensor.........................................................………………. 14
4.2 Loading Transfer Ribbon..............................................…......................………………… 14
4.3 Setting the Feed Path of the Transfer Ribbon…....................................………………… 15
4.4 Setting the Head Locking Systems......................................................………………….. 16
5 Printing Operation.......……….........................…..............................................……….……….. 16
5.1 Printhead Protection.....................……. …….........................................………………… 16
5.2 Directions for Double-Sided Printing..........................…….....................………………... 16
5.2.1 Printing the same on both sides…………………………………………………… 17
5.2.2 Printing variable text on both sides..................……….……….........…………… 18
5.2.3 Backfeed……................…….......................................................……………… 19
5.2.4 Synchronisation in Cut Mode......................................................………………. 19
6 Cleaning........................................................................................……………..………………… 19
6.1 Cleaning Information........................……….....…………........................………………... 19
6.2 Cleaning the Print Rollers...............…...........................…………..........………………… 19
6.3 Cleaning the Printheads..............…….......................…………..............………………… 20
7 Fault Correction........................…………..........................................................……………….. 21
7.1 Types of Errors.............………….....................…………........................………………... 21
7.2 Problem Solution.........…........................................…………................………………… 21
7.3 Error Messages and Fault Correction..………….…………..............…...………………... 22
8 Media.........…………….....................................................................................…………………. 24
8.1 Media Dimensions.................................................................…………………………….. 24
8.2 Cut-out Mark Dimensions...........................................……………..........………………... 25
9 Licences......................................................................................……………………….……….. 26
10 Index........................................................................……………………………………………….. 27
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1 Introduction
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
Attention!
Draws attention to possible dangers, material damage or loss of quality.
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.
Environment!
Gives you tips on protecting the environment.
Information in the display.
Option (accessories, peripheral equipment, special fittings).
Reference to section, position, illustration number or document.
Handling instruction
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the
recognised safety rules. However, danger to the life and limb of the user or third parties and/or
damage to the device and other tangible assets can arise during use.
• The device may only be used for its intended purpose and it must be used with regard to safety
hazards as stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials that have been approved
by the manufacturer. Any other use or use going beyond this shall be regarded as improper use.
The manufacturer/supplier shall not be liable for damage resulting from unauthorised use; the
user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the
manufacturer‘s maintenance recommendations and specifications.
Notice!
The complete documentation is included in the scope of delivery on CD ROM, and can also currently be
found in the Internet.
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1.3 Safety Instructions
• The device is configured for voltages of 100 to 240 V AC. It must be used with an earthed socket
• Only connect the device to other devices which have a protective low voltage.
• Switch off all devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water,
mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewellery etc. do
not come into contact with the exposed rotating parts.
• The device or parts of it, especially the printheads can become hot while printing. Do not touch
during operation, and allow to cool down before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into
the swivel range of the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorised interference with electronic modules or their software can cause malfunctions.
• Other unauthorised work on or modifications to the device can also endanger operational safety.
• Always have service work done in a qualified workshop, where the personnel have the technical
knowledge and tools required to do the necessary work.
• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware
of dangers and may be injured.
• The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
► Do not o
p
en the device casing.
1.4 Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
► Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
► Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
► Take old batteries to collection boxes in shops or public waste disposal centres.
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2 Installation
2.1 Device Overview
Adjustment
control for ribbon
tracking
Material guidance
Centre guide adjustment
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2.2 Unpacking and Setting-up the Printer
► Lift the transfer printer out of the box via the straps.
► Check transfer printer for damage which may have occurred during transport.
► Set up printer on a level surface.
► Remove foam transportation safeguards near the printhead.
► Check delivery for completeness.
Contents of delivery:
Transfer printer •
•
•
•
Power cable
Documentation
Documentation on CD-ROM
Notice!
Please keep the ori
g
inal packaging in case the printer must be returned.
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up transfer printers only in dry locations protected from splash water
.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in figure 4.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply
voltage of 230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (30).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the transfer printer are grounded.
► Connect the transfer printer to a computer or network by a suitable cable.
For details of the configuration of the individual interfaces Configuration Manual
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2.4 Switching on the Device
When all connections have been made:
► Switch the printer on at the power switch (29).
The printer performs a system test, and then shows the system status ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.
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3 Control Panel
3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
Issuing, interrupting, continuing and cancelling print jobs, •
•
•
•
•
Setting printing parameters, e.g. heat level of the printhead, print speed, interface
configuration, language and time of day ( Configuration Manual),
Start the test functions ( Configuration Manual),
Control stand-alone operation with a memory module ( Configuration Manual),
Update the firmware ( Configuration Manual).
Many functions and settings can also be controlled by software applications or by direct
programming with a computer using the printer’s own commands. Configuration Manual for
details.
Settings made on the control panel make the basic settings of the transfer printer
.
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the TagPrint Pro software.
The control panel consists of a graphic display (1) and the navigator pad (2) with five
integrated keys.
The graphic display indicates the current status of the printer and the print job,
indicates faults and shows the printer settings in the menu.
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3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending
on the printer configuration. They enable the current printer status to be seen quickly. For the
configuration of the status line the Configuration Manual.
Table 1 Symbol displays
3.3 Printer States
Table 2 Printer states
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3.4 Key Functions
The key functions depend on the current printer state:
Active functions: Labels and symbols on the navigator pad keys light up. −
− − Active functions light up white in print mode (e. g. menu or feed).
Active functions light up orange in the offline menu (arrows, key ).
Table 3 Key functions in the print mode
Table 4 Key functions in the offline menu
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4 Loading Material
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper
section of the print unit. No other tools are required for the work described here.
4.1 Loading Printable Media from Roll
4.1.1 Positioning the Media Roll on the Roll Retainer
Fig. 6 Adjusting the guide at the roll retainer
1. Measure the width of the media roll.
2. Open cover.
3. Loosen knurled screws (2).
4. Adjust the marked faces of the guides (3, 4) at the scale of the guide axle (1) to the width of
the media roll. Figure 6 shows the setting for a roll width of 54 mm.
5. Tighten knurled screws (2).
6. Swivel the outer guide (3) upwards.
7. Load label roll (5) on the roll retainer (6) in such a way that the media can be inserted into the
print mechanics coming from above.
8. Supplying a longer label strip of approx. 50 cm.
9. Push the roll until it makes contact with the inner guide (4).
10. Swivel the outer guide (3) downwards. The roll must be braked slightly by the guides when
supplying media. If necessary re-adjust symmetrically the guides.
5
6
Fig. 7 Loading media from roll
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4.1.2 Printable Media path
Fig. 8 Printable Media path
1. Turn lever (1) counterclockwise and lever (6) clockwise to lift both printheads.
2. Move guides (4, 5) apart with the knob (3) until the media can pass between them.
3. Guide media strip through the print mechanics as shown in figure 8 to the upper print roller (2)
and place the strip between the guides (4, 5).
4. Move guides against the edges of the material by turning the knob (3).
5. Fix the media by closing the upper printhead.
6. Turn the media roll (7) clockwise to tighten the media.
7. Close the lower printhead
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4.1.3 Setting the Material Sensor
Align material centrally with
sensor indicators
9a 9b
Figs. 9 a & b Setting the material sensor
Screw to lock
sensor position
The material sensor (2) can be shifted perpendicular to the direction of media flow for adaptation to
the media. The sensor unit is marked with indicators (4) on the label sensor retainer.
► Slightly loosen the screw (3) with Allen key (1).
► Position sensor by moving it in such a way that the sensor can detect a gap or material
► Tighten the screw (3).
4.2 Loading Transfer Ribbon
Notice!
With direct thermal
p
rinting, do not load a transfer ribbon; if one has already been loaded, remove it
.
Inside wound ribbon
Outside wound ribbon
Fig. 10 Load transfer ribbon Fig. 11 Transfer ribbon feed path
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1. Clean printheads before loading the transfer ribbon ( 6.3 on page ???
2. Turn lever (6) anti-clockwise to lift the upper printhead.
3. Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that ink coating of the ribbon
faces outward when being unwound.
4. Position the ribbon roll (1) in such a way that both ends of the roll show identical scale values.
5. Hold transfer ribbon roll (1) firmly and turn knob (3) on ribbon supply hub anti-clockwise until
the transfer ribbon roll is
secured.
Notice!
To rewind the transfer ribbon, use a core with a width between the width of the supply roll and 115 m
m
6. Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and
secure it in the same way like the supply roll.
7. Guide transfer ribbon through the print unit as shown in Fig. 11.
8. Secure starting end of transfer ribbon to middle of the transfer ribbon core (4) with adhesive
tape. When using cores which are wider than the transfer ribbon use the scale (7) at the
printhead retainer to adjust the path of the ribbon. Ensure anti-clockwise rotation direction of
the transfer ribbon take-up hub.
9. Turn transfer ribbon take-up hub (5) anticlockwise to smooth out the feed path of the transfer
ribbon.
10. Turn lever (6) clockwise to lock the printhead.
11. Open the flap (9) and load transfer ribbon to the lower print unit (8) and repeat the instructions
as above
4.3 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deflection can be adjusted
so as to prevent wrinkles.
Notice!
The adjustment is best carried out during printing.
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1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behaviour of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in
the - direction.
4.4 Setting the Head Locking Systems
The adjustable printhead pressure is via the two pillars (1). In the standard mode the pillars are set
in the middle of the printhead retainer. This setting can be used for the most applications.
If the print density decreases in the outer areas when using very large media, the pillars can be
displaced.
1. Ribbon should be removed to access the printhead pressure pillars.:
2. Turn lever (3) clockwise and the lever (4) counterclockwise to lock the printheads.
3. Loosen threaded pins (2) at the pillars (1) with Allen key.
4. Displace pillars symmetrically as necessary maximal to the scale value 70.
5. Tighten the threaded pins (2).
5 Printing Operation
5.1 Printhead Protection
Attention!
Printhead damage caused by improper handling!
► Do not touch the heating elements of the printheads with the fingers or sharp objects.
► Ensure material is clean.
► Ensure that the material surfaces are smooth. Rough surfaces will reduce the service life of the printhead.
► Print with the lowest possible printhead temperature.
5.2 Directions for Double-Sided Printing
The printer is ready for operation when all connections have been made and labels and, if
applicable, the transfer ribbon have been loaded.
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5.2.1 Printing the same on both sides
Use TagPrint Pro to open a template design and follow the example below
Eg TLFX64X50
Select sheet size as user defined and landscape format
Set width to 105.6 = printhead width
Set length to 50
Label guide size and shape
Set width to 50 = length of sleeve
Set height to 12= approx 2 x diameter tubing
Media setting continuous
Set Top margin to be equal to bottom
Open template and select text
Ensure within the advanced set up of the printer driver
the option for print same both sides is
selected
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5.2.2 Printing variable text on both sides
Use TagPrint Pro to open a template design and follow the example below
Eg TLFX32X50
Label guide size and shape
Set width to 211.2 = 2x width of printhead
Set height to 50= length of sleeve
Select sheet size as user defined and landscape format
Set width to 211.2 = 2 x printhead width
Set length to 50 = length of sleeve
Media setting continuous Set Top and Left margin to zero
Set Centre line of text
Bottom = 54mm
=
Text area must be rotated 90° Selection for Advanced set up in printer driver
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5.2.3 Backfeed
Notice!
Feedin
g
back the material to the lower printhead in the cut mode or between print jobs is not advised.
To avoid the backfeed:
► Activate the option "ignore label position" in the printer driver.
5.2.4 Synchronisation in Cut Mode
► To guarantee the correct length of the first label a cut prior print job is required:
► Activate the option "cut before labels" in the printer driver.
Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
► Disconnect the printer from the power supply before performing any maintenance work.
The TrakMark DS printer requires very little maintenance.
It is important to clean the thermal printheads regularly. This ensures a consistently good printed
image and reduces premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
Attention!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
► Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner.
► The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Rollers
Accumulations of dirt on the print rollers may impair the media transport and the print quality.
► Lift the printheads.
► Remove media and transfer ribbon from the printer.
► Remove deposits with roller cleaner and a soft cloth.
► If the roller appears damaged, replace it
Service Manual.
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6.3 Cleaning the Printheads
Cleaning intervals: direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printheads during printing and adversely affect printing, e.g.
differences in contrast or vertical stripes.
Attention!
Printheads can be damaged!
Do not use sharp or hard objects to clean the printheads.
Do not touch protective glass layer of the printheads.
Attention!
Risk of injury from the hot printhead lines.
Ensure that the printheads have cooled down before starting cleaning.
► Lift the printheads.
► Remove media and transfer ribbon from the printer.
► Clean printhead with cotton swab or soft tissue dipped in pure alcohol.
► Allow printheads to dry for 2–3 minutes before commissioning the printer.
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7 Fault Correction
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one
of the three possible error states according to the type of error.
Table 5 Error states
7.2 Problem Solution
Table 6 Problem solution
Problem Cause Remedy
Transfer ribbon deflection not adjusted
Adjust the transfer ribbon
►deflection 4.3 page 16
Transfer ribbon creases
Transfer ribbon too wide
Use a transfer ribbon slightly
wider than width of reel
Printhead is dirty
Clean printhead
►6.3 page 20
Temperature too high
Decrease temperature via the
print driver
Print image has smears
or voids
Unsuitable combination of media and
transfer ribbon
Select correct ribbon
Printer does not stop
after transfer ribbon runs
out
Direct thermal printing is chosen in the
printer driver
Change to thermal transfer
printing
Printer prints a sequence
of characters instead of
the label format
Printer is in ASCII dump mode Cancel ASCII dump mode
Transfer ribbon incorrectly loaded
Check and if necessary, correct
the transfer ribbon web and the
orientation of the media
Printer moves media but
ribbon remains static
Unsuitable combination of media to
ribbon
Select correct ribbon
Printhead is dirty
Clean printhead
►6.3 on page 20
Vertical white lines in the
print image
Printhead is defective (failure of heat
elements)
Change printhead
►Service Manual
Printhead is dirty
Clean printhead
►6.3 on page 20
Print image is irregular,
one side is lighter
Printhead pressure pillars unevenly
spaced
Set pressure evenly across
printhead
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7.3 Error Messages and Fault Correction
Table 7 Error Messages and Fault Correction
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8 Media
8.1 Media Dimensions
Table 8 Media dimensions
Designation Dim. in mm
Media width
Continuous heatshrink tubing (flattened)
Ladderstyle heatshrink tubing (flattened)
10-110
3-85
50-110
Media thickness
Height of material passage
0,055-1.2
4,5
Print zone height
5-1000
Feed length
>5
Cut length
with cutter
with perforator
>5
>12
Perforation length
>5
* Note . Flexibility of media to allow the product to follow the radius of the print roller
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8.2 Cut-out Mark Dimensions
Fig. 19 Cut-out mark dimensions
Table 11 Cut-out mark dimensions
Fig. 20 Samples for cut-out marks
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9 Licences
EU Declaration of Conformity
We declare herewith that as a result of the manner in which the machine designated below was designed,
the type of construction and the machines which, as a result have been brought on to the general market
comply with the relevant fundamental regulations of the EU Rules for Safety and Health. In the event of
any alteration which has not been approved by us being made to any machine as designated below, this
statement shall thereby be made invalid.
Device: Type:
Transfer Printer / Thermal-direct Printer TrakMark DS
Applied EU Regulations and Norms:
•
•
•
•
•
•
•
•
•
EC Machinery Regulations
98/37/EU
Safety of Machinery
EN ISO 12100-1:2003
EN ISO 12100-2:2003
EC Voltage Regulations
2006/95/EU
Data and Office Machine Safety
EN 60950-1:2001 + A11:2004
EC Electromagnetic Compatibility
Regulations
2004/108/EU
Threshold values for the interference of Data
Machines
EN 55022:1998 + A1:2000 + A2:2003 - Class A
Immunity characteristics
Limits and methods of measurement
EN 55024:1998 + A1:2001 + A2:2003
Limits for harmonic current emission
EN 61000-3-2:2000 + A2:2005
Limits of voltage fluctuation and flicker
EN 61000-3-3:1995 + A1:2001 + A2:2003
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10 Index
A
L
Adapting the roll retainer.............………… 12 Lithium battery........................……… 4
B
Loading media...........................……. 12
Backfeed.........................................……… 19 Loading printable media from roll...... 12
C
Loading transfer ribbon..............……. 14
Cleaning
M
printhead....................……..………….. 20 Material sensor setting..................... 14
print roller...............................……..…. 19
N
Cleaning information.....................….….… 19 Navigator pad.........................……… 9
Connecting.....................................….…... 7
O
Contents of delivery......................…….…. 7 Offline menu..............................…… 11
Control panel..............................……….... 9
P
Correctable error......................….…….…. 10 Pause..........................................…... 10
Critical error...........................………..…… 10 Power save mode..........................… 10
Power supply..................................... 4
Print same both sides………………. 17
Cut-out marks............................……..…... 25
Print variable both sides…………….. 18
Cut mode.....................................……..... 19 Printer states.................................…. 10
D
Printhead
Designing the print image...........……...... 17 cleaning....................................... 20
Device overview.........................……........ 5,6 damage........................................ 20
Driver settings 17 Printing label...................................... 10
E
Print roller, cleaning........................... 19
Environment.............................……...... 4
Problem solution................................ 21
Errors
R
correction...............................………… 21
Ready................................................ 10
display..............................…………...... 21
Ribbon deflection, setting.................. 15
messages.......................…………........ 22
S
states............................………….........
21
Safety instructions............................. 4
types.................................………….....
21
Service work...................................... 5
EU Conformity Declaration.....……............ 26
Supply voltage................................... 8
G
Switching on...................................... 8
Graphic display..................................…… 9
Symbol displays.................................
9
H
T
Head locking system, setting...........…….. 16
TagPrint Pro Software 17
Help calling......................................……... 11
U
I
Unpacking.......................................... 7
V
Important information........................……. 3
Voltage............................................... 4
Intended use......................................…… 3
W
Irrecoverable error...........................……... 10
Warning stickers................................ 3
K
Key
cancel........................................………
enter...........................................……...
feed............................................………
menu..........................................………
pause.........................................………
11
11
11
11
11
Key functions...................................……... 11
offline menu.................................
print mode....................................
11
11
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