• Important operating
and maintenance
instructions included.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DONOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
This appliance may be installed as an OEM installation in
manufactured home (USA only) or mobile home and must be
installed in accordance with the manufacturer’s instructions
and the manufactured home construction and safety standard,
Title 24 CFR, Part 3280 or Standard for Installation in Mobile
Homes, CAN/CSA Z240MH, in Canada.
This appliance is only for use with the type(s) of gas indicated
on the rating plate.
• Read, understand and follow
these instructions for safe
installation and operation.
DO NOT
DISCARD
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
A CO detector shall be installed in the room where the appliance
in installed.
Installation and service of this appliance should be
performed by qualifi ed personnel. Hearth & Home
Technologies suggests NFI certifi ed or factory trained
professionals, or technicians supervised by an NFI
certifi ed professional.
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
A. Congratulations
Congratulations on selecting a Heat & Glo gas fi replace, an
elegant and clean alternative to wood burning fi replaces.
The Heat & Glo gas fi replace you have selected is designed
to provide the utmost in safety, reliability, and effi ciency.
This Owner’s Manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this Owner’s Manual, unless
noted otherwise, applies to all models and gas control
systems.
As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this
Owner’s Manual. Pay special attention to all cautions and
warnings.
Homeowner Reference Information
Your new Heat & Glo gas fi replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fi replace products!
We recommend that you record the following pertinent
information about your fi replace.
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on fi replace: _____________________
NotNot for for use use with with solid solid fuel.fuel.
((Ne Ne doit doit pas pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).
Type Type of of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::
NNAATURALTURAL GASGAS
MinimumMinimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment.
Approved Approved Minimum Minimum (De(De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w. c.w.c.(Po. (Po. Col. Col. d’eau)d’eau)
MaximumMaximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c.(Po. (Po. Col . Col. d’eau)d’eau)
MaximumMaximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w. c.(Po. (Po. Col. Col. d’eau)d’eau)
MinimumMinimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w. c.(Po. (Po. Col. Col. d’eau)d’eau)
Total Total Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes
The model information regarding your specifi c fi replace can be found on
the rating plate usually located in the control area of the fi replace.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
ThisThis appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1
inin the the USA USA or or CAN/CGA CAN/CGA B149 B149 installation installation codes. codes. (Installer(Installer l’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements
locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)
Hearth & Home Technologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for
HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty PeriodHHT Manufactured Appliances and Venting
PartsLaborGasWoodPellet
1 Year
2 years
3 years
ears1 yearXXCastings and baffles
5
7 years 3 yearsXXX
10
ears
Limited
Lifetime
1 yearXBurners, logs and refractory
3 yearsXXXXXFirebox and heat exchanger
XXXXXXX
XXX
XXXXXFactor
XMolded refractor
XFire
EPA
Wood
CoalElectric Venting
Components Covered
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
Igniters, electronic components,
and
lass
-installed blowers
ots and burnpots
Manifold tubes,
HHT chimne
and termination
anels
90 Days
4021-645C 12-29-10 Page 1 of 2
XXXXXXX
See conditions, exclusions, and limitations on next page.
This product is listed to ANSI standards for “Vented Gas
Appliance Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
Heat & Glo gas inserts are designed for installations into
solid fuel masonry or factory built fi replaces that have been
installed in accordance with the National, Provincial, State
and local building codes. Fireplaces are to be constructed
of non-combustible materials and, in the absence of local
or regional codes, meet criteria of NFPA 211. No additional
outside air source is required.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
B. Glass Specifi cations
This appliance is equipped with 5 mm ceramic glass. Replace glass only with 5 mm ceramic glass. Please contact
your dealer for replacement glass.
C. BTU Specifi cations
Models
(U.S. or Canada)
Supreme-I30,
Supreme-I30-SP (NG)
Grand-I35,
Grand-I35-SP, (NG)
Supreme-I30,
Supreme-I30-SP (LP)
Grand-I35,
Grand-I35-SP, (LP)
US
(0-2000 FT)
CANADA
(2000-4500 FT)
US
(0-2000 FT)
CANADA
(2000-4500 FT)
US
(0-2000 FT)
CANADA
(2000-4500 FT)
US
(0-2000 FT)
CANADA
(2000-4500 FT)
Maximum
Input
BTU/h
32,00018,000#35
28,80016,200#36
35,00018,500#33
33,25018,250#34
31,00015,500#51
27,50014,500#52
35,00017,000#50
31,00015,500#51
Minimum
Input
BTU/h
Orifi ce
Size
(DMS)
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 feet elevation:
• In the USA: Reduce input rate 4% for each 1000 feet
above 2000 feet.
• In CANADA: Reduce input rate 10% for elevations
between 2000 feet and 4500 feet. Above 4500 feet,
consult local gas utility.
Check with your local gas utility to determine proper
orifi ce size.
E. Non-Combustible Materials Specifi cation
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
F. Combustible Materials Specifi cation
Materials made of or surfaced with wood, compressed paper, plant fi bers, plastics, or other material that can ignite
and burn, whether fl ame proofed or not, or plastered or
unplastered shall be considered combustible materials.
G. Electrical Codes
NOTICE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code CSA
C22.1.
• A 120 VAC circuit for this product must be protected with
ground-fault circuit-interrupter protection, in compliance
with the applicable electrical codes, when it is installed in
locations such as in bathrooms or near sinks.
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other
fl ammable materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
If you expect that small children or vulnerable adults may
come into contact with this fi replace, the following precautions are recommended:
• Install a physical barrier such as:
- A decorative fi rescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fi replace, whether
operating or cooling down.
• Teach children to NEVER touch the fi replace.
• Consider not using the fi replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your fi replace for an extended period of time (summer months,
vacation/trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Turn off gas controls valve on standing pilot models.
When lighting the pilot light on fi replaces with a standing
pilot, remove the fi xed glass assembly so you can detect presence of residual gas build-up. See Standing Pilot
Lighting instructions and Maintenance Tasks.
B. Your Fireplace
WARNING! DO NOT operate fi replace before reading and understanding operating instructions. Failure
to operate fi replace according to operating instructions
could cause fi re or injury.
WARNING! DO NOT place combustible objects in front
of the fi replace or block louvers. High temperatures may
start a fi re. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
APPLIANCE INSTALLED IN EXISTING
SOLID FUEL FIREPLACE
3 FT. IN FRONT OF FIREPLACE
CLEAR SPACE
Figure 2.2 Clear Space
D. Decorative Doors, Fronts and Surrounds
WARNING! Risk of Fire! Install ONLY doors, fronts or
surrounds approved by Hearth & Home Technologies.
Unapproved doors or fronts may cause appliance to overheat.
This appliance has been supplied with an integral
barrier to prevent direct contact with the fi xed glass
panel. DO NOT operate the appliance with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative door or front.
Follow the instructions supplied with the control installed
to operate your fi replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
G. IPI Battery Tray/Battery Installation
The IntelliFire PlusTM system has a battery backup option.
Battery longevity and performance will be affected by the
service temperatures of this appliance.
NOTICE: Batteries should only be used as a power source
in the event of an emergency such as an outage.
H. Control Module Operation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI fl ame setting, with no adjustment in fl ame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300).
2. If using a wired wall switch with the module in REMOTE
mode, the fl ame output can be adjusted with the HI/LO
selector switch on the module. See Figure 2.3. Note
that the fl ame HI/LO selector switch will become inactive
once an optional remote control (RC200/RC300) is
programmed to the control module. Note that the control
module will always ignite the fi replace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the fl ame output will
automatically drop to the lowest setting after the fl ame
has been established for 10 sec. After this 10 second
period, the fl ame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the fi replace after 9 hours of continuous
operation without receiving a command from the RC300
remote.
4. If you intend to use both an optional wired wall switch
and the RC300 remote control to operate your fi replace,
the wall switch will override any commands given by
the remote.
SELECTOR
SWITCH
FLAME HI/LO SWITCH
Figure 2.3 Control Module
STATUS INDICATOR LED
NG/LP SETTING
5. Module Reset
This module may lock-out under certain conditions.
When this occurs, the appliance will not ignite or
respond to commands. The module will go into lock-out
mode by emitting three audible beeps, then continuously
displaying a RED/GREEN error code at its status
indicator LED.
• Check battery tray. Remove batteries if installed.
Batteries should only be installed for use during power
outages. See Section G.
• Locate the module selector switch. (See Figure 2.3).
• Set the module selector switch to the OFF position.
• Wait fi ve (5) minutes to allow possible accumulated gas
to clear.
• Set the module selector switch to ON or REMOTE
position.
• Start the appliance.
WARNING! Risk of Explosion! DO NOT press the module reset switch more than one time within a fi ve minute
time period. Gas may accumulate in fi rebox. Call a quali-fi ed service technician.
I. Before Lighting Fireplace
Before operating this fi replace for the fi rst time, have a
qualifi ed technician:
• Verify all shipping materials have been removed from
inside and/or underneath the fi rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire/Asphyxiation! DO NOT operate fi replace with fi xed glass assembly removed.
Determine if this fi replace has a standing pilot or an
Intellifi re ignition system. Ask your dealer or open control
access panel, look at gas valve.
• A standing pilot ignition will have a red or black ignitor
button (refer to Figure 2.4).
• An Intellifi re ignition system will not have a button.
RED OR BLACK IGNITOR BUTTON
Figure 2.4 Ignitor Button
Nine Hour Safety Shutdown Feature
This appliance will automatically shut down after nine
hours of continuous operation.
NOTICE: If the appliance shuts down after 9 hours of
continuous operation, the module must be reset. See
Module Reset instructions in this section.
The IPI system may be operated with four AA-cell batteries. When using batteries, unplug the transformer. To prolong
battery life, remove them when using the transformer.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fi re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burner. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the fl oor because some
gas is heavier than air and will settle
on the fl oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
WARNING:
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
C. DO NOT use this appliance if any
part has been under water. Immediately call a qualifi ed service technician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having fl ammable
vapors away.
DO NOT operate the appliance with
fi xed glass assembly removed, cracked
or broken. Replacement of the fi xed
glass assembly should be done by a
licensed or qualifi ed service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certifi ed for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualifi ed installer, service agency or the gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
GAS
VALV E
2. Wait fi ve (5) minutes to clear out any gas.
Then smell for gas, including near the fl oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
593-913G
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
WARNING: If you do not follow these instructions exactly, a fi re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance has a pilot which
must be lighted by hand. When
lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the fl oor because some
gas is heavier than air and will settle
on the fl oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
WARNING:
DO NOT CONNECT 110 VAC TO
THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product
could expose you to substances in fuel
or fuel combustion which are known to
the State of California to cause cancer, birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
For additional information on operating your
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
Final inspection by
• If you cannot reach your gas supplier, call the fi re department.
C. Use only your hand to push in or
turn the gas control knob. Never use
tools. If the knob will not push in or
turn by hand, DO NOT try to repair
it, call a qualifi ed service technician.
Force or attempted repair may result in a fi re or explosion.
D. DO NOT use this appliance if any
part has been under water. Immediately call a qualifi ed service technician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having fl ammable
vapors away.
DO NOT operate the appliance with
fi xed glass assembly removed, cracked
or broken. Replacement of the fi xed
glass assembly should be done by a
licensed or qualifi ed service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certifi ed for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualifi ed installer, service agency or the gas supplier.
LIGHTING
INSTRUCTIONS
1. Open control access panel.
2. Turn off all electric power to
the appliance.
3. Push in gas control knob
slightly and turn clockwise to “OFF”.
Note: Knob cannot be turned from “PI-
LOT” to “OFF” unless knob is pushed in slightly. DONOT force.
4. Open the fi xed glass assembly. You may need to
remove the decorative front.
5. Wait fi ve (5) minutes to clear out any gas. Then
smell for gas, including near the fl oor. If you smell
gas, STOP! Follow “B” in the Safety
Information located on the left side
of this label. If you don’t smell gas,
go to next step.
6. Find the pilot. The pilot is inside
combustion chamber next to the
main burner
7. Turn knob on gas control counterclockwise
to “PILOT”.
8. Push in control knob all the way and hold in. Immediately depress red or black piezo button. It may require
several depressions of the red or black piezo button
until PILOT lights. If PILOT light does not light after
10 seconds, return to step 3. Continue to hold the
control knob in for about one minute after the pilot is
lit. Release knob and it will pop back out. Pilot should
remain lit. If it goes out, repeat steps 3 through 6.
• If knob does not pop up when released, stop and
immediately call your service technician or gas
supplier.
• If the pilot will not stay lit after several tries, turn
the gas control knob to “OFF” and call your service technician or gas supplier.
• The appliance should be run three to four hours
continuously on high.
• Turn the appliance off and allow it to completely cool.
• Remove fi xed glass assembly. See Section 12.H.
• Clean fi xed glass assembly. See Section 3.
• Replace the fi xed glass assembly and run continuously
on high an additional 9 hours.
This cures the materials used to manufacture the fi replace.
NOTICE! Open windows for air circulation during appliance break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
L. Frequently Asked Questions
ISSUESOLUTIONS
Condensation on the glass
Blue fl ames
Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot fl ame burn
continually?
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the appliance is allowed to burn for 20 to 40 minutes.
When fi rst operated, this appliance may release an odor for the fi rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from fi nishing materials and adhesives used around the appliance.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
In an intermittent pilot ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit. In a standing pilot system the pilot will always stay on.
Any safety screen or guard removed for servicing must be
replaced prior to operating the appliance.
When properly maintained, your appliance will give you
many years of trouble-free service. We recommend annual service by a qualifi ed technician.
A. Maintenance Tasks-Homeowner
Installation and repair should be done by a qualifi ed technician only. The appliance should be inspected before use
and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the appliance must be
kept clean.
CAUTION! Risk of Burns! The appliance should be
turned off and cooled before servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle fi xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate fi xed
glass assembly and door frame by placing a drop cloth
on a fl at, stable surface.
Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or fl oor surfaces.
• Remove door or decorative front from appliance and set
aside on work surface.
• See Section 12.H for instructions to remove fi xed glass
assembly.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set fi xed glass assembly in place on appliance.
Hold glass in place with one hand and secure glass
latches with the other hand.