Page 1
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
Models:
6000CMOD-IFT
8000CMOD-IFT
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certied kit is used.
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas tter.
See appliance installation manual for additional
Commonwealth of Massachusetts requirements.
1
Page 2
1
Welcome
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Appliance Information:
Brand: ________________________________________________ Model Name: ___________________________
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Serial Number: __________________________________________ Date Installed: __________________________
Listing Label Information/Location
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Model Number
Serial Number
Type of Gas
Gas and Electric
Information
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Not Not for for use use with with solid solid fuel.fuel.
((Ne Ne doit doit pas pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).
Type Type of of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::
NNAATURALTURAL GASGAS
Minimum Minimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment.
Approved Approved Minimum Minimum (De (De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w. c.w. c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Minimum Minimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Total To tal Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes
ALTITUDE:ALTITUDE: 0-0000 0-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX. MAX. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN. MIN. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICE ORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX
This This appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1
in in the the USA USA or or CAN/CGA CAN/CGA B149 B149 installation installation codes. codes. (Installer (Installer l’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements
locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)
ANSI ANSI Z21XX-XXXX Z21XX-XXXX · · CSA CSA 2.XX-MXX 2.XX-MXX
IN IN CANADACANADA
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
MADE MADE IN IN USAUSA
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
2
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 3
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations ................................. 2
B. Limited Lifetime Warranty .......................... 4
2 Product Specic Information
A. Appliance Certication ............................6
B. Glass Specications ..............................6
C. BTU Specications ............................... 6
3 Important Safety and Operating Information
A. Appliance Safety ................................ 7
B. General Operating Parts .......................... 8
C. Fuel Specications ............................... 8
D. Good Faith Wall Surface/TV Guidelines .............. 8
E. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 10
F. Lighting Instructions (IPI) ......................... 11
G. Appliance Break-In .............................. 12
H. Heat Management ..............................12
I. Operation During A Power Outage - IntelliFire™ Touch . 13
J. Detailed Component Operating Instructions
- IntelliFire™ Touch .............................14
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................ 16
B. Maintenance Tasks - Homeowner .................. 16
C. Maintenance Tasks - Qualied Service Technician .....18
D. Glass Refractory, Base Pan, Burner and Valve
Assembly Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
E. Burner Identication .............................20
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions - Appliance .............21
B. Frequently Asked Questions - IntelliFire™ Touch
Controls (IFT-RC400) (Optional Remote). . . . . . . . . . . . . 22
C. Troubleshooting ................................23
6 Reference Materials
A. Accessories ...................................25
B. Service Parts .................................. 26
C. Contact Information ............................. 30
= Contains updated information.
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
3
Page 4
B. Limited Lifetime Warranty
Wood
All parts and material except as
listed
Igniters, electronic components,
and glass
X X X X X Factory-installed blowers
X Firepots and burnpots
5 years 1 year X X Castings and baffles
Manifold tubes,
HHT chimney and termination
years
Lifetime
beyond warranty period
3 years
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty Period HHT Manufactured Appliances and Venting
Parts Labor Gas Wood Pellet
1 Year
XXXXXXX
EPA
Coal Electric Venting
XXX
2 years
X Molded refractory panels
X
7 years 3 years X X X
10
Limited
1 year X Burners, logs and refractory
3 years X X X X X Firebox and heat exchanger
Components Covered
covered by Conditions,
Exclusions, and Limitations
Ignition Modules
90 Days
4021-645H 10/15 Page 1 of 2
4
XXXXXXX
See conditions, exclusions, and limitations on next page.
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
All replacement parts
Page 5
B. Limited Lifetime Warranty (continued)
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
4021-645H 10/15 Page 2 of 2
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
5
Page 6
2
Product Specic Information
A. Appliance Certication
MODELS: 6000CMOD-IFT, 8000CMOD-IFT
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88-2017 • CSA 2.33-2017
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
B. Glass Specications
This appliance is equipped with 5 mm ceramic glass with
an anti-reective coating. Replace glass only with glass
with identical specications. Please contact your dealer
for replacement glass.
C. BTU Specications
Models
(U.S. or Canada)
6000CMOD-IFT (NG)
8000CMOD-IFT (NG)
(0-2000 FT)
(0-2000 FT)
Maximum
Input
BTU/h
34,000 17,500 35
35,500 19,000 33
Minimum
Input
BTU/h
Orice
Size
(DMS)
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
Installation and service of this appliance should be performed by
qualied personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certied professionals.
6
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 7
Important Safety and Operating Information
3
A. Appliance Safety
WARNING! DO NOT operate replace before reading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Clothing, furniture, draperies, and other ammable
materials must not be placed on or near the
appliance.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/Product-Info/Fireplace-Stove-Heater/GlassFronts-Safety.
To prevent unintended operation when not using your replace for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Set the selector switch on the control module to the
OFF position and remove batteries from battery pack (if
installed).
WARNING: This product and the fuels used to
operate this product (liquid propane or natural
gas), and the products of combustion of such fuels, can
expose you to chemicals including benzene, which is
known to the State of California to cause cancer and
reproductive harm. For more information go to: www.
P65Warnings.ca.gov.
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
WARNING! Choking Hazard! Keep rock media out of
reach of children.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a replace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
Clear Space
WARNING! DO NOT place combustible objects in front of
the replace or block replace openings. High temperatures could start a re. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects
on mantel or hearth. Heat could damage these objects.
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
Figure 3.1 Clear Space Requirement - All Models
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
7
Page 8
B. General Operating Parts
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
DECORATIVE FRONTS
(NOT SHOWN)
SECTION 4.B.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 4.B.
FAN KIT
SECTION 3.H
HEARTH
(not required)
CLEAR SPACE
SECTION 3.A.
CONTROL CAVITY
SECTION 3.I
Figure 3.2 General Operating Parts
MANTEL
C. Fuel Specications
D. Good Faith Wall Surface/TV Guidelines
FIREPL ACE
OPENI NG
135°F
147°F
6 in.
Figure 3.3 Good Faith Wall Surface Temperatures Above Appliance
NOTICE: Temperatures listed above are taken with a
temperature measuring probe as prescribed by the test
standard used for appliance certication. Temperatures
on walls or mantels taken with an infrared thermometer
may yield increased temperatures of up to 30 degrees or
more depending on the thermometer settings and material
characteristics being measured. Use appropriate nishing
materials that are able to withstand these conditions.
For additional nishing guidelines, see Section 10 in the
appliance Installation Manual.
TO CEILIN G
127°F
123°F
132°F
12 in.
TOP EDGE O F THE OPENI NG
APPLIA NCE FRONT
30 in.
24 in.
18 in.
MEASU REMENTS FROM
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate using only
natural gas. Gas conversion is NOT allowed for this
appliance.
8
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 9
TV Wall
Bracket
Good Faith Guidelines for TV Installa ons above a Typical Gas Fireplace
TV on the wall
TV
A
Mantel
Item Minimum Dimensions
A 2.5 inches
2 inches minimum to 3 inches
B
maximum
C 18 inches
Wall Brkt + TV Thickness + 2.5
D
inches
TV recessed into the wall
BB
D
Fireplace
Notes:
1. These are good faith recommended clearances only and not a guarantee of compliance with all TV
manufacturers’ maximum allowable opera
2. Since every home has unique air
can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should
be validated at the
temperature exceeds the manufacturers’ maximum allowable opera
TV’s technical speci
informa
3. Mantel height and depth must conform to mantle requirements specified in the fireplace installaon
manual.
on or have ques ons regarding the informa
C
Fireplace
ng temperatures.
ow characteris cs and maximum allowable opera ng temperatures
me of each installa on. TVs should not be used in situa ons where the actual TV
ng temperatures iden ed in the
ca ons. Contact the TV’s manufacturer directly if you cannot locate this
on.
A
4. “C” dimension taken from the top of the hood or fireplace opening.
Sugges ons on how to further reduce TV temperatures:
5.
a. Increase “A” dimension.
b. Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended
typically results in higher temperatures.
C
Figure 3.4 Good Faith TV Guidelines
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
9
Page 10
E. Before Lighting Appliance
Before operating this replace for the rst time, have a
qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
10
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 11
F. Lighting Instructions (IPI)
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING
A. This appliance is equipped with an intermittent pilot ignition (IPI) device which
automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do not use any phone in your building.
LIGHTING INSTRUCTIONS (IPI)
1. This appliance is equipped with an ignition device which
automatically lights the burner. DO NOT try to light the burner by hand.
GAS
VALVE
TO TURN OFF GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch to OFF.
Equipped with remote or wall control: Press OFF button.
Equipped with thermostat: Set temperature to lowest setting.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, DO NOT
D. DO NOT use this appliance if any part has been under water. Immediately call
the control system and any gas control which has been under water.
2.
top of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch to ON.
Equipped with remote or wall control: Press ON or FLAME button.
Equipped with thermostat: Set temperature to desired setting.
4. If the appliance does not light after three tries, call your service technician or gas
supplier.
2. Service technician should turn off electric power to the control when performing
service.
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this
appliance and shall be installed for the protection of children and other at-risk individuals.
WARNING:
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can cause injury
or property damage. Refer to the owner’s information manual provided with this ap-
agency or the gas supplier.
This appliance needs fresh air for safe operation and must be installed so there are
provisions for adequate combustion and ventilation air.
WARNING: This product and the fuels used to operate this
product (liquid propane or natural gas), and the products
of combustion of such fuels, can expose you to chemicals
including benzene, which is known to the State of California to cause
cancer and reproductive harm. For more information go to: www.
P65Warnings.ca.gov.
Keep burner and control compartment clean. See installation and operating instructions
accompanying appliance.
CAUTION:
Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline
DO NOT operate the appliance with removed, cracked or
broken. Replacement of the
NOT FOR USE WITH SOLID FUEL
For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel.
This appliance must be installed in accordance with local codes, if any; if none,
follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and
Propane Installation code, CSA B149.1.
For additional information on operating your
refer to www.hearthnhome.com.
should be done by a licensed or
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
11
Page 12
G. Appliance Break-In
Follow the initial break-in procedure below to cure the
materials used to manufacture the replace and the
nishing materials around it.
• The fireplace should be run three to four hours
continuously on high.
• Turn the replace off and allow it to cool completely.
• Remove xed glass assembly. See Section 4.B.
• Clean xed glass assembly. See Section 4.B.
• Replace the xed glass assembly and run continuously
on high an additional 12 hours.
Note: The IntelliFire™ Touch system has a safety feature
that automatically shuts down the replace after 9 hours of
continuous operation without receiving a command from
the remote control. If this occurs, restart the appliance.
NOTICE! Open windows for air circulation during replace break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
H. Heat Management
Heat Output
This model has a variable burn rate which is controlled by
the command on the optional remote control, if installed.
The control module is located in the control cavity of the
appliance.
If an optional fan is installed, the fan speed is controlled by
adjusting the speed control knob or using the command
on the optional remote control, if installed.
If the rheostat included in the optional fan kit is installed,
turn the knob clockwise to increase the fan speed and
counterclockwise to decrease the fan speed.
If both the optional remote and optional fan are installed,
use the RC400 remote to set the fan speed or to turn the
fan off. The “fan speed” dynamic icon is used to change
the setting.
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Page 13
I. Operation During A Power Outage - IntelliFire™ Touch
The IntelliFire™ Touch intermittent pilot ignition system
comes with a battery backup system that enables the
system to operate in a power outage. The system offers
seamless transition from household AC power to battery
backup. A factory-installed battery pack is located in the
control cavity of the appliance. See Figure 3.5. Battery
longevity and performance will be affected by long term
exposure to the service temperatures of this appliance.
IntelliFireTM Touch Ignition System
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
Battery polarity must be correct when installing batteries.
When using batteries as a power source, the 6-volt
transformer must be unplugged from the receptacle.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See Figure
3.5 for location. The decorative front may need to be
removed.
2. Locate the battery tray and insert four AA cell batteries.
Battery polarity must be correct or module damage
will occur. See Figure 3.5. A complete wiring diagram
is included in the Electrical section of the appliance
Installation Manual.
3. Turn the appliance on according to the instructions
below for the appropriate type of control:
Standard Wall Switch or Factory-Installed ON/OFF
Switch:
• Toggle the switch as you would under normal
circumstances.
Wireless Remote:
• Remote receiver is integrated into the ignition module
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO ame or
THERMOSTAT options.
Ignition Module:
• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON position.
To Return to Operation Using Electrical (AC) Power
Standard Wall Switch or Factory-Installed ON/OFF
Switch:
• Toggle the switch to OFF and remove the batteries
from the battery tray. Replace decorative front on
appliance.
Wireless Remote:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position. Remove the batteries from the battery tray.
Replace decorative front on appliance.
Ignition Module:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position.
• Remove the batteries from the battery tray. Replace
decorative front on appliance.
CONTROL CAVITY
3.5 Control Cavity / Battery Pack Location
NOTICE: Some functionality will be lost when using battery
backup including remote control, fan, lights, or any other
auxiliary functions that require household 110-120 VAC
power.
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Page 14
J. Detailed Component Operating
Instructions - IntelliFire™ Touch
IFT-ECM Detailed Operating Instruction
The IFT-RC400 and IFT-RC150 remotes are an option
for these models.
1. The Electronic Control Module (IFT-ECM) has a
three-position ON/OFF/REMOTE selector switch
that must be set for proper operation. See Figure
3.6. When changing switch positions, it is important
to pause in each position for 1-2 seconds.
OFF Position:
The appliance will not respond to any commands
from a wired wall switch, IFT-RC150 or IFT-RC400
remote controls. The unit should be in the OFF
position during service, fuel conversion, and to
reset the IFT-ECM in the event the system goes
into a LOCK-OUT mode as the result of a system
error. When switched to the OFF position while the
appliance is operating, the system will shut down.
ON Position:
The appliance will ignite and run continuously at
the HI ame setting. No adjustment in ame height
is possible.
Remote Position:
The remote position allows operation of the
appliance from a wired wall switch, IFT-RC400 or
IFT-RC150 remote controls. The IFT-ECM switch
must be in this position to pair the IFT-ECM with the
IFT-ACM (if installed), and/or IFT-RC400 and IFTRC150 remote controls. See the IFT-RC400 or IFTRC150 installation manual for detailed instructions
on pairing the IFT-ECM with the remote controls.
After successfully pairing a IFT-RC400, all installed
accessories can be controlled by the IFT-RC400
(see IFT-RC400 user manual). The RC150 allows
the user to turn ON/OFF the ame in the appliance
and activate the Cold Climate mode if desired. The
IFT-ECM has a safety feature that will automatically
shut down the replace after 9 hours of continuous
operation without receiving a command from the
IFT-RC400 or IFT-RC150.
The IFT-ECM has a safety feature that will
automatically shut down the replace after
9 hours of continuous operation in the ON
position, except when operated in active
thermostat mode.
2. If multiple control options are installed, the IFT-ECM
will respond to the last command from the wired wall
switch, IFT-RC400 or IFT-RC150. The wired wall
switch is NOT available if a Power Vent is used.
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Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
3. The Pilot button on the IFT-ECM activates the Cold
Climate function of the replace. This function lights
the pilot ame ONLY to provide enough heat in the
rebox to reduce condensation in cool, high humidity
ambient conditions. To activate the Cold Climate
press and hold the Pilot button for one second and
release. The IFT-ECM will ash two green LED blinks,
beep twice and light and rectify the pilot ame when
pressed to activate. To turn off Cold Climate, press
and hold the Pilot button for one second and release.
The IFT-ECM will ash one green LED blink, beep once
and shut down the pilot ame. If remote controls are
paired with the IFT-ECM, this feature can also be
activated with the IFT-RC400 and/or IFT-RC150.
TOP VIEW
3 POSITION SWITCH
LED INDICATOR
Figure 3.6 IFT-ECM
DANGER
DANGER
Risk of Explosion
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector
DO NOT cycle the ON/OFF/REM selector
switch more than one time within a ve minute
switch more than one time within a ve minute
period. Gas may accumulate in rebox. Call
period. Gas may accumulate in rebox. Call
a qualied service technician.
a qualied service technician.
4. An IFT-ECM reset is required if the module is in a
lock-out condition. When this occurs, the appliance
is shut down and the IFT-ECM status indicator LED
will be blinking a RED/GREEN error code along with a
one-time audible double- beep. If the IFT-ECM is in a
lock-out condition, refer to the troubleshooting chart to
interpret the error code and take corrective action as
required. To reset the IFT-ECM after a lock-out error:
CAUTION! Risk of burns! Appliance surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the appliance.
- Be aware the appliance may be HOT, use
care in accessing the IFT-ECM.
- Set the IFT-ECM 3-position selector switch to
OFF position.
Page 15
- Wait ve (5) minutes to allow possible
accumulated gas to clear.
- Set the IFT-ECM 3-position selector switch to ON
or REMOTE position. Module will beep once and
ash a three GREEN LED code on successful
startup.
- If placed in ON position, the appliance will ignite
normally if the error condition was corrected.
- If placed in REMOTE position, use the paired IFT-
RC400, IFT-RC150 or wired wall switch to start
the appliance; appliance will ignite normally if the
error condition was corrected.
- If the IFT-ECM re-enters the lock-out condition
after these steps, call your dealer for service.
IntelliFireTM Touch Ignition System
NOTICE: Batteries should not be placed in the battery
pack while using the transformer. Remove batteries before
using the transformer, and unplug the transformer before
installing the batteries. Battery polarity must be correct or
module damage will occur.
Appliance ON/OFF:
A wall control, thermostat or remote control may be used
to control the ON/OFF function of the appliance. Follow
instructions included with the installed control.
Optional Heat-Zone
The Heat-Zone®-Gas heat management option is available
for use with the 6000CMOD-IFT and 8000CMOD-IFT
appliances. The Heat-Zone®-Gas Kit draws heat from
your replace to an adjacent room in your home, up to
20 feet away.
Optional Heat-Out-Gas Kit
The Heat-Out-Gas heat management option is available
for use with the 6000CMOD-IFT and 8000CMOD-IFT
appliances and must be used in conjunction with the IFT-
RC400 remote control. The Heat-Out-Gas kit draws heat
from your replace and directs it outside, up to 25 feet
away.
®
-Gas Kit
Optional Heat-Duct Kit
The Heat-Duct heat management option is available
for use with the 6000CMOD-IFT and 8000CMOD-IFT
appliances. The Heat-Duct redistributes heat from the
replace via the furnace ductwork.
Optional Fan Kit
If desired, a fan kit may be added. Contact your dealer
to order the correct fan kit. Detailed instructions are included with the fan kit.
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Page 16
Maintenance and Service
4
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
When properly maintained, your replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, troubleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualied service technician.
A. Maintenance: Frequency and Tasks
Task Frequency To be completed by
Glass Cleaning Seasonally
Decorative
Fronts/
Surrounds
Optional
Remote Control
Venting Seasonally
Gasket Seal
and Glass
Inspection
Interior
Ceramic Glass
Panel Cleaning
Firebox
Inspection
Control
Compartment &
Firebox Top
Burner Ignition
& Operation
Glass
Refractory,
Base Pan,
Burner and
Valve Assembly
Removal
Annually
Seasonally
Annually
Seasonally
Annually
Annually
Annually
As Needed
Homeowner
Qualied Service
Technician
Qualied Service
Technician
B. Maintenance Tasks - Homeowner
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, etc. It is imperative
that control compartments, burners and circulating air
passageways of the appliance be kept clean. Any safety
screen, guard, or barrier removed for servicing the appliance must be replaced prior to operating the appliance.
CAUTION! Risk of Burns! The replace shall be turned
off and cooled before servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate xed
glass assembly and decorative front by placing a drop
cloth on a at, stable surface.
Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or oor surfaces.
• Remove decorative front from replace and set aside
on work surface.
WARNING! Risk of Asphyxiation! Handle xed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• DO NOT strike, slam or scratch glass.
• DO NOT operate replace with glass removed, cracked,
broken or scratched.
• Replace as a complete assembly.
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Page 17
Removing/Replacing Fixed Glass Assembly
• Pull the four glass assembly latches out of the groove
on the glass frame. Remove glass assembly from the
appliance See Figure 4.1.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Replace the glass assembly on the appliance. Pull out
and latch the four glass assembly latches into the groove
on the glass frame.
• Inspect and operate all glass latches to ensure they
move freely and no obstructions are present.
• Reinstall decorative front.
LATCHES
(BOTH BOTTOM
AND TOP)
GLASS
ASSEMBLY
Figure 4.1 Fixed Glass Assembly
Decorative Fronts, Surrounds
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that replace openings are not blocked.
• Vacuum and dust surfaces.
Optional Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unintended operation:
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such as plants, bird nests, leaves, snow,
debris, etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
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Page 18
C. Maintenance Tasks - Qualied Service
Technician
The following tasks must be performed by a qualied ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Interior Ceramic Glass Panel Cleaning
Frequency: Seasonally
By: Qualied Service Technician
Tools Needed: Protective gloves, glass cleaner.
CAUTION! Handle glass with care. Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
Firebox Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace replace if rebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer
to appliance installation manual for proper ember
placement.
• Verify batteries have been removed from battery back-
up IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay. Inspect and
ensure the lighting of the main burner occurs within four
seconds of the main gas valve opening.
• Inspect for lifting or other ame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Check all accessible gas-carrying tubes, connections,
pipes and other components for leaks.
• Inspect pilot ame pattern and strength. See Figure 4.2
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
Figure 4.2 IPI Pilot Flame Patterns
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Page 19
D. Glass Refractory, Base Pan, Burner and
Valve Assembly Removal
It may become necessary to remove the glass panels,
base pan, burner and valve assembly. This task should
be performed by a qualied service technician.
1. Remove the media.
2. Remove the side glass panel retainers. See Figure
4.3. Slide the side glass panels out of the appliance
as shown in Figure 4.4.
3. Remove the rear glass panel retainer, shown in Figure
4.3, and lift the rear glass panel out of the appliance.
REAR PANEL RETAINER
SIDE PANEL RETAINERS
4. Remove the base pan by removing the screws circled
in Figure 4.5.
5. Remove the burner assembly by removing the two
screws as shown in Figure 4.6. To disengage the burner
from the orice, slide the burner to the right and lift it out.
6. See Figure 4.7 for valve assembly removal.
APPEAR ANCE
MAY VARY
Figure 4.3 Remove Glass Panel Retainers
Figure 4.5 Base Pan Removal
Figure 4.4 Glass Panel Removal
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Figure 4.6 Burner Assembly Removal
19
Page 20
Figure 4.7 Valve Assembly Removal
Appearance of valve
components may vary.
E. Burner Identication
6000CMOD-IFT (NG)
Figure 4.8 Burner Identication - 6000CMOD-IFT
8000CMOD-IFT (NG)
Figure 4.9 Burner Identication - 8000CMOD-IFT
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Page 21
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions - Appliance
ISSUE SOLUTIONS
Condensation on the glass
Blue ames
Odor from replace
Film on the glass
Metallic noise
Is it normal to see the pilot ame burn
continually?
Power Outages
(battery backup)
Wall above appliance feels hot to
the touch.
This is a result of gas combustion and temperature variations. As the replace warms, this
condensation will disappear.
This is a result of normal operation and the ames will begin to yellow as the replace is allowed to burn for 20 to 40 minutes.
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor
may also be released from nishing materials and adhesives used around the replace. These
circumstances may require additional curing related to the installation environment.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the replace.
In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot ame to
remain lit.
This appliance can be operated on battery power in the event of a power outage. To access
the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to
Section 3 for more details.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
cations of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.
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Page 22
B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400) (Optional Remote)
Symptom Possible Cause Corrective Action
The appliance does not respond to
commands from the remote control
display does not light up when
screen is touched.
Batteries are depleted. Verify batteries are new.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on remote lights up
when screen is touched but it does
not respond to commands.
The remote displays the following
message on-screen:
No dealer info available
The remote displays the following
message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
The room temperature displayed
on the remote is either slow or
quick to respond while operating in
thermostat mode.
The appliance turns OFF the ame
after extended periods of operation
The remote displays the following
message on-screen: Fan will turn
on within 3 minutes
The remote displays the following
message on-screen:
“Replace remote batteries."
The remote is displaying an
incorrect brand.
After turning ame ON using
remote, the ame does not turn
ON immediately and instead a two
minute timer is displayed.
The remote displays the following
message on-screen:
“Remote Control Communication
Error.”
Touchscreen has lost
calibration.
Child Lock is ON.
Dealer information not
programmed into remote.
300 hours of use. Appliance is
still fully functional.
Remote is placed at a very
short distance or too far away
from the appliance.
Remote is placed in the path
of an air draft or vent.
Flame Modulation
9 hour safety shutdown timer
Functioning as intended.
Low batteries in remote. Install new batteries in the remote.
Remote was programmed
incorrectly.
Power vent is installed on the
appliance.
No power to appliance.
Power outage. Install new batteries in battery backup.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Check child lock icon located at the top of the remote display. If
ON, it will show as a ‘locked’ symbol. To unlock, remove battery
compartment door, locate child lock switch and move to ‘unlock’ position. Verify child lock icon on screen is now displayed
in ‘unlock’ position.
Remote will still provide all available functions, and appliance is
fully available for use. Call dealer to have them program.
The appliance has been burning for 300 hours and is due for a
regular maintenance. Call dealer to have them perform maintenance.
Try to keep the remote close to the appliance but not directly
in front of it. The remote acts as the thermostat.
Move the remote away from the direct path of air ow. The
remote acts as the thermostat.
The control system is designed to automatically adjust the
ame intensity based on the difference between the desired
room temperature, and actual temperature. In thermostat
mode, the hearth appliance will start in HI ame, but as the
actual temperature approaches the desired set temperature
on the remote, the ame intensity will automatically decrease.
Automatic ame modulation will result in more control of the
temperature, but will cause the appliance to cycle OFF/ON
less.
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the ame after nine hours of
uninterrupted operation.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
Call dealer to have them program the remote with correct
branding. Remote is still fully functional and the appliance is
unaffected.
This is expected behavior and the two minute timer is called a
pre-purge timer. The ame will turn ON at the expiration of the
timer.
Verify home circuit breaker is on and master reset is on (if
equipped).
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Page 23
C. Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
IntelliFire™ Touch
Error Codes:
ECM LED Error
Codes
Description
3 Red: 1 Green IFT-RC400 error message: ‘Appliance Safely Disabled’, pilot sparks for 60 sec, no ame
rectication.
2 Red: 1 Green IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green Sparking feedback signal error, spark coil failure.
5 Red: 1 Green IFT-RC400 display: ‘Error Power Vent’ (if installed).
See Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes and Corrective Actions.
Troubleshooting:
Symptom Possible Cause Corrective Action
Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are
connected to correct terminals on
Verify no loose connections or electrical shorts in wiring from
module to pilot assembly. Verify wire insulation is not damaged. Verify wires are not grounding out to chassis, pilot burner, or any other metal object. Replace any damaged wires.
Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”
(3.43 mm).
IFT-ECM slider switch is in ON or IFT-REM position.
Verify
Verify AC power available to junction box. Verify AC/DC adaptor is plugged into junction box and ECM. Verify AC/DC adaptor
output voltage is between 5.7-6.3 Vdc. If battery pack is used,
check battery pack voltage is >4.2 V (if not, replace batteries).
Verify system wiring conguration. Remove and reinstall wiring harness that plugs into module. Check continuity of wires
in valve wiring harness. Replace any damaged components.
Verify black ground wire in valve harness is connected to metal
chassis of replace.
Check if valve harness orange wire is connected to pilot solenoid valve. Check pilot solenoid resistance, nominal is 40
ohms. If open or shorted, replace valve. Check valve harness
wire continuity, if open replace 6-pin harness.
IFT-ECM.
Pilot won’t light, module clicks but
no spark 60 sec, 3 Red/1 Green
Lock out.
Pilot won’t light, there is no noise
or spark.
Pilot won’t light, there is no noise
or spark, 2 Red/1 Green Lockout.
Pilot won’t light, there is no noise
or spark, 2 Red/2 Green Lockout.
Incorrect wiring.
Loose connections or electrical
shorts in wiring.
Ignitor gap is too large.
No AC power, AC/DC adaptor
faulty, backup batteries (if
being used) depleted,
ECM slider switch in OFF
position.
Shorted or loose connection
in system wiring or wiring
harness.
Poor or no system ground.
Pilot solenoid not detected.
Spark coil failure. Replace ECM.
IFT-
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Page 24
IntelliFire™ Touch - (continued)
Symptom Possible Cause Corrective Action
No gas supply.
Pilot sparks for 60 sec, but will not
light, 3 Red/1 Green Lockout.
Pliot lights but main burner does
not light. Pilot continues to spark
for 60 sec then goes into 3 Red/1
Green Lockout.
Pilot lights and recties, but main
burner does not light.
Pilot and main do not light, ECM
goes into 5 Red/1 Green Lockout.
Appliance lights and runs for a few
minutes then shuts down and/or
appliance cycle ON and OFF with
less than 60 sec of ON time.
ECM has poor ground.
Gas valve defective.
No ame detected. Flame
rectication issue.
No ame detected or sense
rod contamination.
Main valve solenoid.
Power Vent (PV) Failure.
Shorted or loose connection in
ame detection circuit.
Poor ame rectication or
contaminated sense rod.
Logs are set up wrong. Remove and re-install logs per the log placement instructions.
Damaged pilot assembly.
Verify incoming gas line ball valve is ‘Open’. Verify inlet pressure is within requirement for gas type used. Contact gas supplier.
Verify wiring, check valve harness black wire is securely
grounded to metal chassis.
Check pilot valve solenoid kick and hold voltages during ignition cycle. Kick V should be >1 V, hold V minimum 0.26 V. If
voltages are OK, replace gas valve.
Check if white sense lead is securely connected to ‘S’ terminal
of
IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Check if green wire in valve harness is connected to green
main valve solenoid. Check main valve solenoid resistance,
nominal is 60 ohms. If open or shorted, replace valve. Verify
valve inlet pressure is correct for gas type.
Power Vent blower defective - check wiring to
if blower is working. Check if PV pressure switch is connected
to brown and black wire in 6-pin valve wire harness. Check if
pressure switch is closed (shorted) when PV blower is running.
Refer to PV troubleshooting instructions.
Check if white sense lead is securely connected to ‘S’ terminal
of
IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Verify no soot deposits are in sense rod to pilot hood gap.
Verify the pilot assembly ceramic insulator around the ame
sensing rod is not cracked, damaged or loose. Check re-
sistance between tip of sense rod and
should be less than 1 ohm. Replace pilot assembly if damage
is detected.
IFT-ECM, should be less than 1 ohm
IFT-ACM, check
IFT-ECM, should be less than 1 ohm
IFT-ECM connector,
24
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 25
Reference Materials
6
A. Accessories
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of approved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
25
Page 26
B. Service Parts
Service Parts
6000CMOD-IFT
36” Gas Fireplace - DV
6
7
8
5
4
4.1
4.2
3
Beginning Manufacturing Date: Mar 2018
Ending Manufacturing Date: Active
1
2
11
4.4
4.3
10
9
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Non-Combustible Board 2166-136
2 Refractory Bracket
Qty 2 req
2241-115
3 Rock Fixture Assembly 2241-040 Y
4 Base Pan Assembly 2241-015
4.1 Base Pan Back 2241-114
4.2 Base Pan Front 2241-101
4.3 Pilot Hood 2241-117
4.4 Pilot Shield
5 Burner Assembly
Stainless
2241-116
2509-006 Y
6 Glass Refractory, Back 2509-700
7 Glass Refractory, Sides
8 Glass Retainer Clips
Qty 2 req
Pkg of 25
2509-701
060-235-25 Y
9 Surround Assembly 2166-019
10 Glass Assembly GLA2506-018 Y
11 Junction box SRV4021-013 Y
Additional service part numbers on following page. 10/18
26
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 27
Service Parts
8000CMOD-IFT
42” Gas Fireplace - DV
6
7
8
5
4
4.1
4.2
3
Beginning Manufacturing Date: Mar 2018
Ending Manufacturing Date: Active
1
2
11
4.4
4.3
10
9
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Non-Combustible Board 2170-136
2 Refractory Bracket
Qty 2 req
2241-115
3 Rock Fixture Assembly 2241-040 Y
4 Base Pan Assembly 2242-015
4.1 Base Pan Back 2242-114
4.2 Base Pan Front 2242-101
4.3 Pilot Hood 2241-117
4.4 Pilot Shield
5 Burner Assembly
Stainless
2241-116
2510-006 Y
6 Glass Refractory, Back 2510-700
7 Glass Refractory, Sides
8 Glass Retainer Clips
Qty 2 req
Pkg of 25
2510-701
060-235-25 Y
9 Surround Assembly 2170-019
10 Glass Assembly GLA2507-018 Y
11 Junction box SRV4021-013 Y
Additional service part numbers on following page. 10/18
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
27
Page 28
#12 Valve Assembly
Service Parts
12.2
6000CMOD-IFT, 8000CMOD-IFT
Beginning Manufacturing Date: Mar 2018
Ending Manufacturing Date: Active
12.3
12.4
12.5
12.6
12.7
12.8
12.9
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
ITEM DESCRIPTION COMMENTS PART NUMBER
12.1
12.2
12.3
12.4
12.5
12.6
12.7
12.8
12.9
12.10
12.11
12.12
12.13
12.14
12.15
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 250v, 3A fuse, 3/4” long
Additional service part numbers on following page.
Shutter Bracket Assembly 2118-121 Y
Pilot Assembly, NG SRV2090-012 Y
Pilot Bracket SRV2241-109-BK
3-Hole Grommet SRV2118-420
Valve Bracket 2118-104
Flex Ball Valve Assembly SRV302-320 Y
Valve, NG 2166-302 Y
Male Connector
Bulkhead w/FlexTube SRV7000-156 Y
Module, IFT Control 2326-130 Y
Harness, IFT 6 Pin Wiring SRV2326-132 Y
Transformer, 6 Volt Wall SRV2326-131 Y
Jumper Wire SRV2187-198 Y
Battery Pack** SRV2326-134 Y
Thermostat Wire Assembly SRV2118-170 Y
Ori ce, NG (#35C)
Ori ce, NG (#33C)
12.1
12.10
12.11
12.12
Pkg of 5
6000CMOD-IFT
8000CMOD-IFT
12.15
12.14
12.13
303-315/5 Y
SRV582-835 Y
582-833 Y
Stocked
at Depot
28
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
Page 29
Service Parts
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
ITEM DESCRIPTION COMMENTS PART NUMBER
Flue Restrictor
Glass Latch Assembly
Gasket Assembly
Includes Vent, Seal Cap, Burner Neck, Shutter
Bracket, Manifold and Valve Plate gaskets
Media, Standard (5 LB bag) Black Qty 3 req 2188-850
Media, (Optional 7 LB bag) Clear Qty 2 req 4065-111
Media (Optional 14 LB bag)
Touch Up Paint TUP-GBK-12
6000CMOD-IFT, 8000CMOD-IFT
Beginning Manufacturing Date: Mar 2018
Ending Manufacturing Date: Active
385-328
Qty 4 req
Amber MEDIA-AMBER-14
Cobalt (Blue) MEDIA-COBALT-14
2382-400 Y
2166-081
Stocked
at Depot
Conversion Kits
*This unit is not conversion compatible
Pilot Ori ce, NG SRV593-528 Y
Regulator, NG NGK-DXV-50 Y
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
29
Page 30
C. Contact Information
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.heatnglo.com
Please contact your Heat & Glo dealer with any questions or concerns.
For the location of your nearest Heat & Glo dealer,
please visit www.heatnglo.com.
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
NOTICE
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
This product may be covered by one or more of the following patents: (United States) 5613487, 6006743, 6019099,
6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7258116, 7322819,
7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.
2000-945D
Printed in U.S.A. - Copyright 2019
30
Heat & Glo • 6000CMOD-IFT, 8000CMOD-IFT Owner’s Manual • 2509-981 Rev. E • 1/19
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