Heat & Glo 350TRSILP-AUF User Manual

Models:
350TRSI-AUF
350TRSILP-AUF

Owner’s Manual

Installation and Operation

SAI Global

NOTICE

DO NOT DISCARD THIS MANUAL

• Important operating
an d mai n t en a n c e
instructions included.

WARNING: If the information in these
instructions is not followed exactly, a  re
or explosion may result causing property
damage, personal injury, or death.

• DO NOT USE OR STORE FLAMMABLE

MATERIALS NEAR THIS APPLIANCE.

• DO NOT SPRAY AEROSOLS IN THE VICIN-

ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.

• What to do if you smell gas

- DO NOT try to light any appliance.

- DO NOT touch any electrical switch. DO
NOT use any phone in your building.

• Read, understand and follow
these instructions for safe
installation and operation.

Ref No GSCS20162

SANS 1539:2008

AS4553:2008

DO NOT

DISCARD

• Leave this manual with
party responsible for use
and operation.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as
 replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other  ammable
materials.

• DO NOT PLACE ARTICLES ON OR AGAINST THIS

APPLIANCE.

• Keep clothing, furniture, draperies and other  ammable
materials away.

- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.

- If you cannot reach your gas supplier, call
the  re department.

• Installation and service must be performed
by a quali ed installer, service agency, or the
gas supplier.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

This appliance has been supplied with an integral barrier

toprevent directcontactwiththe xedglasspanel. DO
NOToperatetheappliancewiththebarrierremoved.

Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.

This is a room sealed appliance and no other ventilation is
required than what is provided.

1

PLEASE READ THIS MANUAL BEFORE INSTALLING

AND USING THIS APPLIANCE.

MODELS: 350TRSI-AUF, 350TRSILP-AUF

ARE SAI GLOBAL APPROVED FOR
NATURAL GAS, PROPANE OR BUTANE
AS A BALANCED FLUE HEATER.

Refer to the appliance data plates for gas
consumptions and pressures.

Installation of this appliance should only
be carried out by an authorized person
in accordance with the manufacturer’s
instructions. Appliance is to be installed
in full compliance with the National Gas
Installation Standard AS5601, the manu­facturer’s instructions, and any local au­thorities’ requirements for gas, electrical
and building regulations.

This appliance and its components are
tested and safe when installed in accor­dance with this Installation Manual. Report
to your dealer any parts damaged in ship­ment, specically check glass condition.
The gas logs and ue system components
are in separate packages. Read all in­structions before starting installation and
follow these instructions carefully during

installation to ensure maximum benet and
safety. Failure to follow them will void your
warranty and may present a re hazard.

The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided
by, and Heat & Glo, a brand of Hearth &
Home Technologies Inc. disclaims any re­sponsibility for the following actions:

• Installation of any damaged heater or ue
system component

• Modication of the heater or balanced
ue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home Technologies Inc.

• Improper positioning of the gas logs or

the glass door

• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
Technologies Inc., not withstanding any

independent testing laboratory or other

party approval of such component part
or accessory.

It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.

IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible re
hazard and will void the warranty. Save this manual for future reference.

Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2012 • Printed in U.S.A.

2

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

A. Congratulations

Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.

As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.

Homeowner Reference Information

Model Name: ___________________________________________ Date purchased/installed: __________________

Serial Number: __________________________________________ Location on replace: _____________________

Dealership purchased from: _______________________________ Dealer Phone: __________________________

Notes: _______________________________________________________________________________________

_____________________________________________________________________________________________

This owner ’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.

The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.

Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!

We recommend that you record the following pertinent

information about your replace.

Listing Label Information/Location

Type of Gas

The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.

SAI Global Certification Nº:

DMS (mm)

SAMPLE

Model Number

Serial Number

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

xxxx-xxx

3

B. SANS Compliance

FOR YOUR SAFETY

This appliance is designed to operate on LPG

IF YOU SMELL GAS:

• Turn off as supply at bottle

• Extinguish all naked  ames

• Do not operate any electrical appliances

• Ventilate the area

• Check for leaks as detailed in this manual

If odor persist, contact your dealer or gas supplier
immediately.

BURN-BACK (FIRE IN BURNER TUBE OR CHAMBER)

Novida Testing Service

Lique ed Petroleum
Gas Safety Association
of Southern Africa

Safe Appliance
Veri cation

In the event of a burn-back, where the  ame burns back to
the jet, immediately turn off the gas supply at the control
valve on the panel.

After ensuring the  ame is extinguished, wait for 1 minute
and re-light the appliance in the normal manner. Should
the appliance again burn back, close the control valve
and call a service technician. Do not use the appliance
again until the service technician has declared that it is
safe to do so.

GAS-PRESSURE REGULATOR

This appliance requires an operating pressure of 2.8 kPa
at the appliance. A suitable LPG regulator that complies
with the requirements of SAN 1237 must be installed.

IMPORTANT INFORMATION FOR THE USER

This appliance may only be installed by a registered
LP Gas Installer.

All registered installers are issued with a card carrying
their registration number. Ask to be shown the card before
allowing the installation work to commence and make a
note of the Installer QCC number. Upon completion of
the installation, the installer is required to explain the
operational details of the appliance together with the
safety instructions. You will be asked to sign acceptance
of the installation and be provided with a completion
certi cate. You should only sign for acceptance of the
installation when the installation is completed to your
satisfaction.

Note that your invoice is required in the event that you
wish to make a guarantee claim.

SANS 1539:2008

IMPORTANT INFORMATION FOR THE INSTALLER

This appliance may only be installed by a registered
LP Gas Installer with the Lique ed Petroleum Gas
Association of Southern Africa. The appliance must be
installed in accordance with the requirements of SANS
10087-1 and any  re department regulations and/or local
bylaws applicable to the area.

If in doubt, check with the relevant authority before
undertaking the installation.

Upon completion of the installation you are required to
fully explain and demonstrate to the user the operational
details and safety practices applicable to the appliance
and the installation.

4

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Safety Alert Key:

• DANGER!Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING!Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Used to address practices not related to personal injury.

Table of Contents

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

B. SANS Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

C. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Listing and Code Approvals

A. Appliance Certication . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 10

C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . 10

D. Non-Combustible Materials Specication. . . . . . . . . . . . . 10

E. Combustible Materials Specication . . . . . . . . . . . . . . . . 10

F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

UserGuide

2 Operating Instructions

A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

C. Fan Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

D. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

E. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 12

F. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

G. Remote Controls, Wall Controls and Wall Switches . . . . . 12

H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 12

I. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 13

J. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 14

K. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

L. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 15

3 Maintenance and Service

A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 16

B. Maintenance Tasks-Qualied Service Technician . . . . . . 17

InstallerGuide

4 Getting Started

A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 18

B. Design and Installation Considerations . . . . . . . . . . . . . . 19

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 19

D. Inspect Appliance and Components . . . . . . . . . . . . . . . . . 19

5 Framing and Clearances

A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 20

B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 21

C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 23

6 Termination Locations

A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 24

7 Vent Information and Diagrams

A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

8 Vent Clearances and Framing

A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 38

B. Wall Penetration Framing . . . . . . . . . . . . . . . . . . . . . . . . . 38

C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 39

D. Install Attic Insulation Shield . . . . . . . . . . . . . . . . . . . . . . . 40

9 Appliance Preparation

A. Top Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

B. Rear Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

C. Installing the Non-combustible Board. . . . . . . . . . . . . . . . 43

D. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 43

E. Covers Removal For Servicing. . . . . . . . . . . . . . . . . . . . . 44

F. Components Removal For Service . . . . . . . . . . . . . . . . . 44

G. Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

H. Adjustments And Replacement Parts . . . . . . . . . . . . . . . . 44

I. Install Trim and/or Surround . . . . . . . . . . . . . . . . . . . . . . . 44

J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

10 Installing Vent Pipe (DVP and SLP Pipe)

A. Assemble Vent Sections (DVP Pipe Only) . . . . . . . . . . . . 45

B. Assemble Vent Sections (SLP Pipe Only) . . . . . . . . . . . . 46

C. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 46

D. Secure the Vent Sections . . . . . . . . . . . . . . . . . . . . . . . . . 47

E. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 47

F. Install Support Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . 48

G. Install Firestops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

H. Flue Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

I. Heat Shield Requirements for Horizontal Termination . . . 50

J. Install Metal Roof Flashing . . . . . . . . . . . . . . . . . . . . . . . . 50

K. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 51

L. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 51

11 Gas Information

A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 52

B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

12 Electrical Information

A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

B. IntelliFire Plus™ Ignition System Wiring . . . . . . . . . . . . . 54

C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 54

D. Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

5

E. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 55

13 Finishing

A. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 63

B. Facing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

14 Appliance Setup

A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 64

B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 64

C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

E. Log Placement Instructions . . . . . . . . . . . . . . . . . . . . . . . 65

15 Troubleshooting

A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 68

16 Reference Materials

A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 70

B. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 72

D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77



E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

 = Contains updated information.

6

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

C. Limited Lifetime Warranty

AUSTRALIAN WARRANTY INFORMATION

Warranty information in the attached manual is for international markets,

not Australia. For Australian warranty information, please see below.

Hearth & Home Technologies Inc (HHT)

7571 215th Street West, Lakeville, MN 55044

0011-1-651-345-1777

www.heatnglo.com

HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.

After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veri ed purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.

Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of  rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal­lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.

The term “Limited Lifetime” in the table below is de ned as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods re ect the minimum expected useful lives of the designated components under normal operating conditions.

Warranty Period Heat & Glo Manufactured Appliances and Venting

Parts Labor Gas Wood Pellet

1 Year X X X X X X X

X X X

2 years

X X X X X Factory-installed blowers

X Molded refractory panels

EPA

Wood

Coal Electric Venting

Components Covered

All Parts and Material Except

as covered by Conditions,

Exclusion, and Limitations listed

Igniters, Electronic

Components, and Glass

3 years X Firepots and burnpots

2000-645 (1-12) Page 1 of 3

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

7

Warranty Period Heat & Glo Manufactured Appliances and Venting

Parts Labor Gas Wood Pellet

EPA

Wood

Coal Electric Venting

Components Covered

5 years 1 years X X Castings & baf es

7 years 3 years X X X

Manifold tubs HEAT & GLO

chimney and termination

10 years 1 year X Burners, logs and refractory

Limited

Lifetime

3 year X X X X X Firebox and heat exchanger

90 Days X X X X X X X

All Replacement Parts

beyond warranty period

OTHER RIGHTS

The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality

and the failure does not amount to a major failure.

WARRANTY CONDITIONS AND EXCLUSIONS:

• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.

• This warranty is only valid while the HHT appliance remains at the site of original installation.

WARRANTY EXCLUSIONS:

This HHT manufacturer’s warranty does not cover the following:

• Changes in surface  nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface  nishes may occur. This is not a  aw and is not covered under warranty.

• Damage to printed, plated, or enamelled surfaces caused by  ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in­clude: paint, wood, pellet and coal gaskets,  rebricks, grates,  ame guides, light bulbs, batteries and the discoloration
of glass.

• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com­plaints related to this noise are not covered by this warranty.

• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identi cation label furnished with the appliance; (2) failure to in­stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insuf cient make-up air supply, or handling devices such as exhaust fans or forced air fur­naces or other such causes; (6) use of fuels other than those speci ed in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modi cation of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup­tions or  uctuations of electrical power supply to the appliance.

2000-645 (1-12) Page 2 of 3

8

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.

• Any part of a pre-existing  replace system in which an insert or a decorative gas appliance is installed.

• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts

• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa­tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider­ation must be given to appliance location and con guration, environmental conditions, insulation and air tightness of
the structure.

This warranty is void if:

• The appliance has been over- red or operated in atmospheres contaminated by chlorine,  uorine, or other damaging
chemicals. Over- ring can be identi ed by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel  nishes.

• The appliance is subjected to prolonged periods of dampness or condensation.

There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.

HOW TO CLAIM

• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).

• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.

• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.

• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assess­ment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.

• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.

Melbourne

Jetmaster

444 Swan Street

Richmond 3121

[phone]

Perth

Fireplace Corner

277 Lord Street

East Perth 6000

[phone]

Sydney

Jetmaster

10 Martin Avenue

Arncliff 2205

[phone]

2000-645 (1-12) Page 3 of 3

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

9

1

Listing and Code Approvals

A. Appliance Certication

MODELS:350TRSI-AUF, 350TRSILP-AUF

LABORATORY:SAI Global

TYPE:Gas Space Heating Appliance

STANDARD: AS4553:2008

The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certication standards and listed
by the applicable laboratories.

This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31

B. Gas Pressure Requirements

WARNING! Risk of Explosion! An in-line regulator

MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.

Pressure requirements for 350TRSI-AUF and 350TRSILP­AUF replaces are shown in table below.

Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.

The replace and its individual shut-off valve must be dis­connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar or 6 kPa.

If the replace must be isolated from the gas supply pip­ing system by closing an individual shut-off valve, it must
be of the handle-less type.

C. High Altitude Installations

NOTICE:If the heating value of the gas has been reduced,

these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.

When installing above 2000 ft. (610 m) elevation:

Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).

D. Non-Combustible Materials Specication

Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.

Materials that are reported as passing ASTM E 136,

Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be

considered non-combustible materials.

E. Combustible Materials Specication

Materials made of or surfaced with wood, compressed pa­per, plant bers, plastics, or other material that can ignite
and burn, whether ame proofed or not, or plastered or
unplastered shall be considered combustible materials.

F. Electrical Codes

All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.

Natural Gas Propane

Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa

Outlet (Manifold) Gas Pressure .80 - .95 kPa 2.36 - 2.61 kPa

Maximum Gas Consumption 21 MJ/h 19.8 MJ/h

Burner Injector DMS 44 (2.18 mm) DMS 55 (1.32 mm)

Pilot Injector .0181 .0121

An in-line regulator MUST be installed if the gas pressure exceeds 3.40 kPa. Failure to install a regulator could damage
valve.

10

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

2

Operating Instructions

UserGuide

A. Gas Fireplace Safety

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as
replace.

• Alert children and adults to hazards of high temperatures.

Hi gh temp erat ures may igni te clot hing or othe r
ammable materials.

• Keep clothing, furniture, draperies and other ammable
materials away.

This appliance has been supplied with an integral barrier

topreventdirectcontactwiththexedglasspanel.DO
NOToperatetheappliancewiththebarrierremoved.

Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.

If you expect that small children or vulnerable adults may
come into contact with this replace, the following precau­tions are recommended:

• Install a physical barrier such as:

- A decorative rescreen.

- Adjustable safety gate.

• Install a switch lock or a wall/remote control with child
protection lockout feature.

• Keep remote controls out of reach of children.

• Never leave children alone near a hot replace, whether
operating or cooling down.

• Teach children to NEVER touch the replace.

• Consider not using the replace when children will be
present.

Contact your dealer for more information, or visit: www.
hpba.org/safety-information.

To prevent unintended operation when not using your re­place for an extended period of time (summer months,
vacations, trips, etc):

• Remove batteries from remote controls.

• Turn off wall controls.

• Unplug 6 volt transformer plug and remove batteries on
IPI models.

B. Your Fireplace

WARNING! DO NOT operate replace before read­ingandunderstandingoperatinginstructions.Failure

to operate replace according to operating instructions
could cause re or injury.

Figure 2.1 General Operating Parts

DECORATIVE DOORS

(NOT SHOWN)

SECTION 2.E.

FIXED GLASS ASSEMBLY

(NOT SHOWN)

SECTION 9.E.

MANTEL

FAN KIT

SECTION 2.C.

HEARTH

CLEAR SPACE

SECTION 2.D.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

SECTION 5.D

GRATE

11

C. Fan Kit

A fan is shipped with this appliance.

F. Fixed Glass Assembly

See Section 9.E.

D. Clear Space

WARNING!DO NOT place combustible objects in front

of the replace or block louvers. High temperatures may
start a re. See Figure 2.2.

Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.

3 FT. IN FRONT OF FIREPLACE

CLEAR SPACE

Figure 2.2 Clear Space

E. Decorative Doors and Fronts

WARNING! Risk of Fire! Install ONLY doors or fronts

approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.

This fireplace has been supplied with an integral
barriertoprevent direct contactwiththexedglass
panel.DO NOT operatethereplacewiththebarrier
removed.

Contact your dealer or Hearth & Home Technologies if

the barrier is not present or help is needed to properly

install one.

G. Remote Controls, Wall Controls and Wall

Switches

Follow the instructions supplied with the control installed
to operate your replace:

For safety:

• Install a switch lock or a wall/remote control with child
protection lockout feature.

• Keep remote controls out of reach of children.

See your dealer if you have questions.

H. Before Lighting Fireplace

Before operating this replace for the rst time, have a
qualied service technician:

• Verify all shipping materials have been removed from
inside and/or underneath the rebox.

• Review proper placement of logs, ember material and/or
other decorative materials.

• Check the wiring.

• Check the air shutter adjustment.

• Ensure that there are no gas leaks.

• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.

WARNING!RiskofFireorAsphyxiation!DONOT op-

erate replace with xed glass assembly removed.

For more information refer to the instructions supplied with
your decorative door or front.

12

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

I. Lighting Instructions (IPI)

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion

may result causing property damage, personal injury or loss of life.

A. This appliance is equipped with an

intermittent pilot ignition (IPI) device
which automatically lights the burn­er. DO NOT try to light the burner by
hand.

B. BEFORE LIGHTING, smell all around

the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.

WHAT TO DO IF YOU SMELL GAS

• DO NOT try to light any appliance.

• DO NOT touch any electric switch; do

not use any phone in your building.

WARNING:

DO NOT CONNECT LINE VOLT­AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.

Improper installation, adjustment, al­teration, service or maintenance can
cause injury or property damage. Re­fer to the owner’s information manual
provided with this appliance.

This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.

If not installed, operated, and main­tained in accordance with the manufac­turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to
the State of California to cause can­cer, birth defects, or other reproductive
harm.

Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.

• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas sup­plier, call the re department.

C. DO NOT use this appliance if any

part has been under water. Imme­diately call a qualied service tech-

nician to inspect the appliance and

to replace any part of the control
system and any gas control which
has been under water.

CAUTION:

Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso­line and other liquids having ammable
vapors away.

DO NOT operate the appliance with

xed glass assembly removed, cracked
or broken. Replacement of the xed
glass assembly should be done by a
licensed or qualied service person.

NOT FOR USE

WITH SOLID FUEL

For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.

Also Certied for Installation in a
Bedroom or a Bedsitting Room.

For assistance or additional informa­tion, consult a qualied installer, ser­vice agency or the gas supplier.

LIGHTING

INSTRUCTIONS (IPI)

1. This appliance is equipped with an ignition

device which automatically lights the burner.
DO NOT try to light the burner by hand.

GAS

VALVE

2. Wait ve (5) minutes to clear out any gas.

Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la­bel. If you do not smell gas, go to next step.

3. To light the burner:

Equipped with wall switch: Turn ON/OFF switch

to ON.

Equipped with remote or wall control: Press

ON or FLAME button.

Equipped with thermostat: Set temperature to

desired setting.

4. If the appliance does not light after three tries,
call your service technician or gas supplier.

TO TURN OFF

GAS TO APPLIANCE

1. Equipped with wall switch: Turn ON/OFF switch

to OFF.

Equipped with remote or wall control: Press

OFF button.

Equipped with thermostat: Set temperature to

lowest setting.

2. Service technician should turn off electric
power to the control when performing service.

593-913G

Hearth & Home Technologies replace, please refer to www.replaces.com.

For additional information on operating your

Final inspection by

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

13

J. Control Module Operation

1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.

OFF Position: Appliance will ignore all power inputs and

will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.

ON Position: Appliance will ignite and run continuously

in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for

initial installation or power outage operation with battery

backup.

REMOTE Position: Appliance will initiate commands

from an optional wired wall switch and/or the wireless
remote (RC300AU).

2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the ame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the replace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the ame output will
automatically drop to the lowest setting after the ame
has been established for 10 sec. After this 10 second
period, the ame can be adjusted from HI to LO with
the switch.

3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.

4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.

5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.

MODULE

SELECTOR

SWITCH

FLAME HI/LOW

SWITCH

Figure 2.3 Control Module

INDICATOR LED

STATUS

NG/LP GAS-TYPE
SELECTOR SWITCH

Nine Hour Safety Shutdown Feature

This appliance has a safety feature that automatically
shuts down the replace after 9 hours of continu­ous operation without receiving a command from the
RC300AU remote.

Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.

Note: For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is connected,
must be wired to an in-line on/off switch. This is required for
servicing and/or resetting the control module in the event of
a control module LOCK-OUT.

14

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

K. After Fireplace is Lit

Initial Break-in Procedure

• The firep lace should be run three to four hours

continuously on high.

• Turn the replace off and allow it to completely cool.

• Remove xed glass assembly. See Section 9.E.

• Clean xed glass assembly. See Section 3.

• Replace the xed glass assembly and run continuously

on high an additional 12 hours.

This cures the materials used to manufacture the re­place.

NOTICE!Openwindowsforaircirculationduringre­placebreak-in.

• Some people may be sensitive to smoke and odors.

• Smoke detectors may activate.

L. Frequently Asked Questions

ISSUE SOLUTIONS

Condensation on the glass

Blue ames

Odor from appliance

Film on the glass

Metallic noise

Is it normal to see the pilot ame burn

continually?

This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.

This is a result of normal operation and the ames will begin to yellow as the appliance is al­lowed to burn for 20 to 40 minutes.

When rst operated, this appliance may release an odor for the rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from nishing materials and adhesives used around the appliance.

This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See
your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.

In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot ame to
remain lit.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

15

3

Maintenance and Service

Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.

When properly maintained, your replace will give you
many years of trouble-free service. We recommend an­nual service by a qualied service technician.

A. Maintenance Tasks-Homeowner

Installation and repair should be done by a qualied service
technician only. The replace should be inspected before
use and at least annually by a professional service person.

The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap­pointment.

More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the replace must be
kept clean.

CAUTION! Risk of Burns! The replace should be
turned off and cooled before servicing.

Glass Cleaning

Frequency: Seasonally

By: Homeowner

Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.

CAUTION! Handle xed glass assembly with care.

Glass is breakable.

• Avoid striking, scratching or slamming glass

• Avoid abrasive cleaners

• DONOT clean glass while it is hot

• Prepare a work area large enough to accommodate xed

glass assembly and door frame by placing a drop cloth
on a at, stable surface.

Note: Fixed glass assembly and gasketing may have res­idue that can stain carpeting or oor surfaces.

• Remove door or decorative front from replace and set

aside on work surface.

• See Section 9.E for instructions to remove xed glass

assembly.

• Clean glass with a non-abrasive commercially available

cleaner.

- Light deposits: Use a soft cloth with soap and water

- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)

• Carefully set xed glass assembly in place on replace.

Hold glass in place with one hand and secure glass

latches with the other hand.

• Reinstall door or decorative front.

Doors, Surrounds, Fronts

Frequency: Annually

By: Homeowner

Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.

• Inspect for scratches, dents or other damage and repair
as necessary.

• Check that louvers are not blocked.

• Vacuum and dust surfaces.

Remote Control

Frequency: Seasonally

By: Homeowner

Tools needed: Replacement batteries and remote con­trol instructions.

• Locate remote control transmitter and receiver.

• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.

• Place batteries as needed in remote transmitters and
battery-powered receivers.

• Place remote control out of reach of children.

If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin­tended operation:

• Remove batteries from remote controls.

• Unplug 6 volt transformer plug on IPI models.

• Remove battery backup from control module.

Venting

Frequency: Seasonally

By: Homeowner

Tools needed: Protective gloves and safety glasses.

• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.

• Verify termination cap clearance to subsequent construc­tion (building additions, decks, fences, or sheds). See
Section 6.

• Inspect for corrosion or separation.

• Verify weather stripping, sealing and ashing remains
intact.

• Inspect draft shield to verify it is not damaged or missing.

16

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

B. Maintenance Tasks-Qualied Service

Technician

The following tasks must be performed by a qualied ser­vice technician.

Gasket Seal and Glass Assembly Inspection

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, drop cloth and a stable
work surface.

• Inspect gasket seal and its condition.

• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.

• Conrm there is no damage to glass or glass frame.
Replace as necessary.

• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.

Logs

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves.

• Inspect for damaged or missing logs. Replace as neces­sary. Refer to Section 14 for log placement instructions.

• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.

Firebox

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.

• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.

• Replace replace if rebox has been perforated.

Burner Ignition and Operation

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.

• Verify burner is properly secured and aligned with pilot
or igniter.

• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.

• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths.

• Verify batteries have been removed from battery back­up IPI systems to prevent premature battery failure or
leaking.

• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.

• Inspect for lifting or other ame problems.

• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.

• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.

• Verify manifold and inlet pressures. Adjust regulator as
required.

• Inspect pilot ame pattern and strength. See Figures 3.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.

• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.

• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.

Control Compartment and Firebox Top

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, vacuum cleaner, dust

cloths

• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.

• Remove all foreign objects.

• Verify unobstructed air circulation.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

Figure 3.1 IPI Pilot Flame Patterns

17

HORIZONTAL

TERMINATION CAP

(SECTION 10.H)

4

A. Typical Appliance System

NOTICE:Illustrations and photos reect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual

Getting Started

Note: Dual venting conf igurat ions
ARE NOT allowed. Appliance MUST

be ve nted EI T H E R ver t i c ally OR
horizontally.

VERTICAL TERMINATION CAP

(SECTION 10.L)

NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.J)

STORM COLLAR
(SECTION 10.K)

VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTION 8)

InstallerGuide

VENT PIPE (SECTIONS 7 & 8)

CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C and 10.G)

FRAMING/HEADER
(SECTION 5.C)

ATTIC INSULATION SHIELD (NOT
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)

FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)

MANTEL AND
MANTEL LEG
(SECTION 5.D)

SURROUND

REQUIRED ISOLATION SWITCH: AS5601

LOCATION WITHIN 1 METER OF FIREPLACE,

SUBJECT TO MANTEL PIECE, ETC. CHECK

TO ENSURE IT REMAINS CLEAR ON ANY

MANTEL PIECE INSTALLATION.

OPTIONAL
WALL SWITCH
SECTION 12.C.

HEATER MUST BE INSTALLED AND

FLUE PENETRATION COMPLETE

PRIOR TO FINISH SHEETING

GAS LINE
(SECTION 11)

Figure 4.1 Typical System

18

HEARTH EXTENSION

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

B. Design and Installation Considerations

Heat & Glo direct vent gas appliances are designed to op­erate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.

Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, re ofcials or authorities having
jurisdiction over restrictions, installation inspection and
permits.

Before installing, determine the following:

• Where the appliance is to be installed.

• The vent system conguration to be used.

• Gas supply piping requirements.

• Electrical wiring requirements.

• Framing and nishing details.

• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.

Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualied
service technician, service agency or your dealer.

C. Tools and Supplies Needed

Before beginning the installation be sure that the following
tools and building supplies are available.

Tape measure Framing material
Pliers Non-corrosive leak check solution
Hammer Phillips screwdriver
Gloves Framing square
Voltmeter Electric drill and bits -1/4 in. (6 mm)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8
Self-drilling screws
Caulking material (149 °C (300 °F) minimum continuous

exposure rating)
One 1/4 in. (6 mm) female connection (for optional fan).

D. Inspect Appliance and Components

• Carefully remove the appliance and components from
the packaging.

• The vent system components and decorative doors and
fronts may be shipped in separate packages.

• If packaged separately, the log set and appliance grate
must be installed.

• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.

• Read all of the instructions before starting the instal-

lation. Follow these instructions carefully during the
installation to ensure maximum safety and benet.

WARNING!RiskofFireorExplosion! Damaged parts

could impair safe operation. DONOTinstall damaged, in-
complete or substitute components. Keep appliance dry.

Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:

• Installation and use of any damaged appliance or vent

system component.

• Modication of the appliance or vent system.

• Installation other than as instructed by Hearth & Home

Technologies.

• Improper positioning of the gas logs or the glass door.

• Installation and/or use of any component part not approved

by Hearth & Home Technologies.

Any such action may cause a re hazard.

WARNING!RiskofFire,ExplosionorElectricShock!
DONOT use this appliance if any part has been under

water. Call a qualied service technician to inspect the

appliance and to replace any part of the control system

and/or gas control which has been under water.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

19

5

Framing and Clearances

A. Selecting Appliance Location

When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).

WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.

Duetohightemperatures,theapplianceshouldbelocat­edoutoftrafcandawayfromfurnitureanddraperies.

NOTE: THE REAR STANDOFF MAY NEED

TO BE REMOVED WHEN VENTING AT 45º

A

1/2 in.
(13 mm)

A

G

J

B

C

TOP FLUE

ONE 90º ELBOW

1 in. (25 mm) GAP TO WALL ON EACH SIDE

ALCOVE

INSTALLATION

NOTICE:Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.

K

E

D

3 in. (76 mm)

H

350TRSI-AUF

350TRSILP-AUF

Figure 5.1 Appliance Locations

20

in. 40-1/4 34 56 48-1/2

mm 1023 864 1423 1232 419 343 191 883 705 914 1082 149 1737

REAR FLUE,

HORIZONTAL TERMINATION

TWO 90º ELBOWS

N

B

I

D

A B C D E F G H I J K L M N

See Section D.

Mantel Projections

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

REAR FLUE

NO ELBOWS

B

16-1/2 13-1/2 7-1/2 34-3/4 27-3/4 36 42-5/8 5-7/8 68-3/4

REAR FLUE

ONE 90º ELBOW

F

B

D

L

M

C

L

B. Constructing the Appliance Chase

A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.

NOTICE: Treatment of ceiling restops and wall shield
restops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.

Chases should be constructed in the manner of all out­side walls of the home to prevent cold air drafting prob­lems. The chase should not break the outside building
envelope in any manner.

Walls, ceiling, base plate and cantilever oor of the chase
should be insulated. Vapor and air inltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air inltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.

NOTICE:Measure heater dimensions and verify framing
methods and wall covering details, before framing

construction begins.

To further prevent drafts, the wall shield and ceiling re­stops should be caulked with high temperature caulk to
seal gaps. Gas line holes and other openings should be
caulked with high temperature caulk or stuffed with un­faced insulation. If the appliance is being installed on a
cement surface, a layer of plywood may be placed under­neath to prevent conducting cold up into the room.

C. Clearances

NOTICE:Install appliance on hard metal or wood surfaces

extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other

than wood.

WARNING! Risk of Fire! Maintain specied air space

clearances to appliance and vent pipe:

• Insulation and other materials must be secured to prevent
accidental contact.

• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with replace or chimney.

• Failure to maintain airspace may cause overheating and
a re.

Clearance to heat shield

The top and back of heater are dened by stand-offs.

The heat shield must be attached as shown if combustible
materials are placed directly on top standoffs (Figure 5.3).

The minimum clearance to a perpendicular wall extending
past the face of the heater is 1 in. (25 mm).

The back of the heaters may be recessed into combustible
construction.

TOP STANDOFFS

INSTALLED
HEAT SHIELD

HEAT SHIELD

Figure 5.2 Heat Shield

Note: Not intended for heater insert.

In planning the installation for the heater it is necessary
to determine where the unit is to be installed, the type of
ue system to be used (straight out, corner, or elevated),
and whether optional accessories (wall switch or remote
control) are desired. Gas supply piping should also be
planned. Refer to the appliance data plate on the base
pan of the heater for all gas pressures and input rate
information.

The heater can be mounted on any of the following surface:

1. A at surface (minimum 6 mm base).

2. Four (4) corner supports.

(Example: Four (4) concrete masonry blocks). These
supports must be positioned so they contact all four (4)
perimeter edges on the bottom of the unit.

Heater framing can be built before or after the heater is set
in place. Framing should be positioned to accommodate
wall covering and heater facing material. The heater fram­ing should be constructed of 2 in. X 4 in. (51 x 102 mm)
lumber or heavier. The framing headers may rest on the
heater standoffs. Refer to Figure 5.1 and Figure 5.3 for
heater and framing reference dimensions.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

21

Note: The clearance to ceil­ing is measured from the top

A

of the unit and it does not
include the standof fs.

E

1 in.
(25 mm)

J

B

C

D

NOTE: FRAME OPENING HEIGHT IS GREATER THAN PLASTER OPENING HEIGHT.

* MINIMUM FRAMING DIMENSIONS

A B C D E F G H I J

Models

350TRSI-AUF

350TRSILP-AUF

DVP Pipe SLP Pipe

Rough

Opening

(Width)

in.

mm

254 219 832 413 413 864 813 0 0 13 13 915

Rough

Opening

(Width)

Opening

(Height)

10 8-5/8 32-3/4 16-1/4 16-1/4 34 32 0 0 1/2 1/2 36

* Adjust framing dimensions for interior sheathing (such as sheetrock)
C** Add 12 in. (305 mm) for rear venting with one 90º elbow.

Figure 5.3 Clearances to Combustibles

**DVP Pipe SLP Pipe

Rough

Rough

Opening

(Depth)

Rough

Opening

(Depth)

Rough

Opening

(Width)

Clearance

to Ceiling

F

Combustible

Floor

G

Combustible

Flooring

Behind

Appliance

Sides of

Appliance

H

Front of

Appliance

22

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

D. Mantel and Wall Projections

WARNING!RiskofFire!Comply with all minimum clear­ances as specied. Framing or nishing material closer than

the minimums listed must be constructed entirely of non-

combustible materials (i.e., steel studs, concrete board, etc).

Combustible Mantels

3-1/2 in.
(89 mm)

1/2 in. (13 mm)
SHEETROCK

NON-COMBUSTIBLE
BOARD SHIPPED
WITH APPLIANCE

305

279

NON-COMBUSTIBLE

BOARD

152

127

102

76

51

51

TOP FRONT EDGE

OF FIREPLACE

254

229

203

178

254

229

203

178

152

127

102

76

Note: All measurements in millimeters.

Note: Measurement is taken from top of the opening,

NOT the top of the replace.

Figure 5.4 Minimum Vertical and Maximum Horizontal
Dimensions of Combustibles

Combustible Mantel Legs or Wall Projections

* Add 1/2 in. (13 mm for rear vent)

279

1/2 in.
(13 mm)

305

NON-COMBUSTIBLE ZONE

Figure 5.6 Non-combustible zone

If joints between the nished walls and the heater surround
(top and sides) are sealed, a 149 ºC (300 ºF) minimum seal­ant material must be used. These joints are not required to
be sealed. Only non-combustible material (using 149 °C
(300 ºF) minimum adhesive, if needed) can be applied as
facing to the heater surround. See Figure 5.7.

1/2 in.

*

TOP VIEW

2-7/8 in.*

(876 mm)
MINIMUM

(13 mm)
MINIMUM

3 ft. (914 mm) MAXIMUM

Figure 5.5 Clearances to Mantel Legs or Wall Projections
(Acceptable on both sides of opening.)

FINISH WALL MATERIAL MAY BE
COMBUSTIBLE - TOP AND SIDES

NON-COMBUSTIBLE

BOARD

HIGH TEMPERATURE (149 ºC (300 ºF MIN.)

TOP AND SIDE SEAL JOINT

Note: Zero clearance nishing allowed on sides of surround

and top of non-combustible board.

Figure 5.7

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

23

6

Termination Locations

A. Vent Termination Minimum Clearances

WARNING

Fire Risk.

Maintain vent clearance to combustibles as
specied.

• DO NOT pack air space with insulation or other

materials.

Failure to keep insulation or other materials away
from vent pipe may cause overheating and re.

A B

6 in. mm (min.) up to 20 in.

(152 mm (min.) up to 508 mm)

20 in. minimum

(508 mm minimum)

Gas, Wood or Fuel Oil

Termination Cap

B

18 in. minimum

(457 mm minimum)

0 in. minimum

(0 mm minimum)

HORIZONTAL

OVERHANG

610 mm MIN.

TERMINATION

CAP

Angle H (Min.) mm

0°-26.6° .......................................................... 500*

26.6°-30.3° .......................................................... 500*

30.3°-33.7° .......................................................... 500*

33.7°-36.9° .......................................................... 610*

36.9°-39.8° .......................................................... 760

39.8°-42.5° .......................................................... 990

42.5°-45.0° ........................................................1 220

45.0°-49.4° ........................................................1 520

49.4°-53.1° ........................................................1 830

53.1°-56.3° ........................................................2 130

56.3°-59.0° ........................................................2 290

59.0°-60.3° ........................................................2 440

*910 mm minimum in snow regions

510 mm MIN.

VERTICAL

WALL

LOWEST

DISCHARGE

OPENING

X

305 mm

ROOF PITCH
IS X/ 305 mm

H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING

A *

Gas

Termination

Cap **

If using decorative cap cover(s), this distance may need to be

*

increased. Refer to the installation instructions supplied with the
decorative cap cover.

In a staggered installation with both gas and wood or fuel oil

**

terminations, the wood or fuel oil termination cap must be
higher than the gas termination cap.

Figure 6.2 Staggered Termination Caps

Figure 6.1 Minimum Height From Roof To Lowest Discharge
Opening

24

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13