Heat & Glo 350TRSILP-AUF User Manual

Models:
350TRSI-AUF
350TRSILP-AUF

Owner’s Manual

Installation and Operation

SAI Global

NOTICE

DO NOT DISCARD THIS MANUAL

• Important operating
an d mai n t en a n c e
instructions included.

WARNING: If the information in these
instructions is not followed exactly, a  re
or explosion may result causing property
damage, personal injury, or death.

• DO NOT USE OR STORE FLAMMABLE

MATERIALS NEAR THIS APPLIANCE.

• DO NOT SPRAY AEROSOLS IN THE VICIN-

ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.

• What to do if you smell gas

- DO NOT try to light any appliance.

- DO NOT touch any electrical switch. DO
NOT use any phone in your building.

• Read, understand and follow
these instructions for safe
installation and operation.

Ref No GSCS20162

SANS 1539:2008

AS4553:2008

DO NOT

DISCARD

• Leave this manual with
party responsible for use
and operation.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as
 replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other  ammable
materials.

• DO NOT PLACE ARTICLES ON OR AGAINST THIS

APPLIANCE.

• Keep clothing, furniture, draperies and other  ammable
materials away.

- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.

- If you cannot reach your gas supplier, call
the  re department.

• Installation and service must be performed
by a quali ed installer, service agency, or the
gas supplier.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

This appliance has been supplied with an integral barrier

toprevent directcontactwiththe xedglasspanel. DO
NOToperatetheappliancewiththebarrierremoved.

Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.

This is a room sealed appliance and no other ventilation is
required than what is provided.

1

PLEASE READ THIS MANUAL BEFORE INSTALLING

AND USING THIS APPLIANCE.

MODELS: 350TRSI-AUF, 350TRSILP-AUF

ARE SAI GLOBAL APPROVED FOR
NATURAL GAS, PROPANE OR BUTANE
AS A BALANCED FLUE HEATER.

Refer to the appliance data plates for gas
consumptions and pressures.

Installation of this appliance should only
be carried out by an authorized person
in accordance with the manufacturer’s
instructions. Appliance is to be installed
in full compliance with the National Gas
Installation Standard AS5601, the manu­facturer’s instructions, and any local au­thorities’ requirements for gas, electrical
and building regulations.

This appliance and its components are
tested and safe when installed in accor­dance with this Installation Manual. Report
to your dealer any parts damaged in ship­ment, specically check glass condition.
The gas logs and ue system components
are in separate packages. Read all in­structions before starting installation and
follow these instructions carefully during

installation to ensure maximum benet and
safety. Failure to follow them will void your
warranty and may present a re hazard.

The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided
by, and Heat & Glo, a brand of Hearth &
Home Technologies Inc. disclaims any re­sponsibility for the following actions:

• Installation of any damaged heater or ue
system component

• Modication of the heater or balanced
ue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home Technologies Inc.

• Improper positioning of the gas logs or

the glass door

• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
Technologies Inc., not withstanding any

independent testing laboratory or other

party approval of such component part
or accessory.

It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.

IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible re
hazard and will void the warranty. Save this manual for future reference.

Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2012 • Printed in U.S.A.

2

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

A. Congratulations

Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.

As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.

Homeowner Reference Information

Model Name: ___________________________________________ Date purchased/installed: __________________

Serial Number: __________________________________________ Location on replace: _____________________

Dealership purchased from: _______________________________ Dealer Phone: __________________________

Notes: _______________________________________________________________________________________

_____________________________________________________________________________________________

This owner ’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.

The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.

Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!

We recommend that you record the following pertinent

information about your replace.

Listing Label Information/Location

Type of Gas

The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.

SAI Global Certification Nº:

DMS (mm)

SAMPLE

Model Number

Serial Number

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

xxxx-xxx

3

B. SANS Compliance

FOR YOUR SAFETY

This appliance is designed to operate on LPG

IF YOU SMELL GAS:

• Turn off as supply at bottle

• Extinguish all naked  ames

• Do not operate any electrical appliances

• Ventilate the area

• Check for leaks as detailed in this manual

If odor persist, contact your dealer or gas supplier
immediately.

BURN-BACK (FIRE IN BURNER TUBE OR CHAMBER)

Novida Testing Service

Lique ed Petroleum
Gas Safety Association
of Southern Africa

Safe Appliance
Veri cation

In the event of a burn-back, where the  ame burns back to
the jet, immediately turn off the gas supply at the control
valve on the panel.

After ensuring the  ame is extinguished, wait for 1 minute
and re-light the appliance in the normal manner. Should
the appliance again burn back, close the control valve
and call a service technician. Do not use the appliance
again until the service technician has declared that it is
safe to do so.

GAS-PRESSURE REGULATOR

This appliance requires an operating pressure of 2.8 kPa
at the appliance. A suitable LPG regulator that complies
with the requirements of SAN 1237 must be installed.

IMPORTANT INFORMATION FOR THE USER

This appliance may only be installed by a registered
LP Gas Installer.

All registered installers are issued with a card carrying
their registration number. Ask to be shown the card before
allowing the installation work to commence and make a
note of the Installer QCC number. Upon completion of
the installation, the installer is required to explain the
operational details of the appliance together with the
safety instructions. You will be asked to sign acceptance
of the installation and be provided with a completion
certi cate. You should only sign for acceptance of the
installation when the installation is completed to your
satisfaction.

Note that your invoice is required in the event that you
wish to make a guarantee claim.

SANS 1539:2008

IMPORTANT INFORMATION FOR THE INSTALLER

This appliance may only be installed by a registered
LP Gas Installer with the Lique ed Petroleum Gas
Association of Southern Africa. The appliance must be
installed in accordance with the requirements of SANS
10087-1 and any  re department regulations and/or local
bylaws applicable to the area.

If in doubt, check with the relevant authority before
undertaking the installation.

Upon completion of the installation you are required to
fully explain and demonstrate to the user the operational
details and safety practices applicable to the appliance
and the installation.

4

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Safety Alert Key:

• DANGER!Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING!Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Used to address practices not related to personal injury.

Table of Contents

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

B. SANS Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

C. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 Listing and Code Approvals

A. Appliance Certication . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 10

C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . 10

D. Non-Combustible Materials Specication. . . . . . . . . . . . . 10

E. Combustible Materials Specication . . . . . . . . . . . . . . . . 10

F. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

UserGuide

2 Operating Instructions

A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

C. Fan Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

D. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

E. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 12

F. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

G. Remote Controls, Wall Controls and Wall Switches . . . . . 12

H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 12

I. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 13

J. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 14

K. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

L. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 15

3 Maintenance and Service

A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 16

B. Maintenance Tasks-Qualied Service Technician . . . . . . 17

InstallerGuide

4 Getting Started

A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 18

B. Design and Installation Considerations . . . . . . . . . . . . . . 19

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 19

D. Inspect Appliance and Components . . . . . . . . . . . . . . . . . 19

5 Framing and Clearances

A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 20

B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 21

C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 23

6 Termination Locations

A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 24

7 Vent Information and Diagrams

A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

8 Vent Clearances and Framing

A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 38

B. Wall Penetration Framing . . . . . . . . . . . . . . . . . . . . . . . . . 38

C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 39

D. Install Attic Insulation Shield . . . . . . . . . . . . . . . . . . . . . . . 40

9 Appliance Preparation

A. Top Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

B. Rear Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

C. Installing the Non-combustible Board. . . . . . . . . . . . . . . . 43

D. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 43

E. Covers Removal For Servicing. . . . . . . . . . . . . . . . . . . . . 44

F. Components Removal For Service . . . . . . . . . . . . . . . . . 44

G. Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

H. Adjustments And Replacement Parts . . . . . . . . . . . . . . . . 44

I. Install Trim and/or Surround . . . . . . . . . . . . . . . . . . . . . . . 44

J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

10 Installing Vent Pipe (DVP and SLP Pipe)

A. Assemble Vent Sections (DVP Pipe Only) . . . . . . . . . . . . 45

B. Assemble Vent Sections (SLP Pipe Only) . . . . . . . . . . . . 46

C. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 46

D. Secure the Vent Sections . . . . . . . . . . . . . . . . . . . . . . . . . 47

E. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 47

F. Install Support Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . 48

G. Install Firestops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

H. Flue Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

I. Heat Shield Requirements for Horizontal Termination . . . 50

J. Install Metal Roof Flashing . . . . . . . . . . . . . . . . . . . . . . . . 50

K. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 51

L. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 51

11 Gas Information

A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 52

B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

12 Electrical Information

A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

B. IntelliFire Plus™ Ignition System Wiring . . . . . . . . . . . . . 54

C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 54

D. Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

5

E. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 55

13 Finishing

A. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 63

B. Facing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

14 Appliance Setup

A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 64

B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 64

C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

E. Log Placement Instructions . . . . . . . . . . . . . . . . . . . . . . . 65

15 Troubleshooting

A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 68

16 Reference Materials

A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 70

B. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 72

D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77



E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

 = Contains updated information.

6

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

C. Limited Lifetime Warranty

AUSTRALIAN WARRANTY INFORMATION

Warranty information in the attached manual is for international markets,

not Australia. For Australian warranty information, please see below.

Hearth & Home Technologies Inc (HHT)

7571 215th Street West, Lakeville, MN 55044

0011-1-651-345-1777

www.heatnglo.com

HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.

After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veri ed purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.

Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of  rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal­lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.

The term “Limited Lifetime” in the table below is de ned as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods re ect the minimum expected useful lives of the designated components under normal operating conditions.

Warranty Period Heat & Glo Manufactured Appliances and Venting

Parts Labor Gas Wood Pellet

1 Year X X X X X X X

X X X

2 years

X X X X X Factory-installed blowers

X Molded refractory panels

EPA

Wood

Coal Electric Venting

Components Covered

All Parts and Material Except

as covered by Conditions,

Exclusion, and Limitations listed

Igniters, Electronic

Components, and Glass

3 years X Firepots and burnpots

2000-645 (1-12) Page 1 of 3

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

7

Warranty Period Heat & Glo Manufactured Appliances and Venting

Parts Labor Gas Wood Pellet

EPA

Wood

Coal Electric Venting

Components Covered

5 years 1 years X X Castings & baf es

7 years 3 years X X X

Manifold tubs HEAT & GLO

chimney and termination

10 years 1 year X Burners, logs and refractory

Limited

Lifetime

3 year X X X X X Firebox and heat exchanger

90 Days X X X X X X X

All Replacement Parts

beyond warranty period

OTHER RIGHTS

The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality

and the failure does not amount to a major failure.

WARRANTY CONDITIONS AND EXCLUSIONS:

• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.

• This warranty is only valid while the HHT appliance remains at the site of original installation.

WARRANTY EXCLUSIONS:

This HHT manufacturer’s warranty does not cover the following:

• Changes in surface  nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface  nishes may occur. This is not a  aw and is not covered under warranty.

• Damage to printed, plated, or enamelled surfaces caused by  ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in­clude: paint, wood, pellet and coal gaskets,  rebricks, grates,  ame guides, light bulbs, batteries and the discoloration
of glass.

• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com­plaints related to this noise are not covered by this warranty.

• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identi cation label furnished with the appliance; (2) failure to in­stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insuf cient make-up air supply, or handling devices such as exhaust fans or forced air fur­naces or other such causes; (6) use of fuels other than those speci ed in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modi cation of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup­tions or  uctuations of electrical power supply to the appliance.

2000-645 (1-12) Page 2 of 3

8

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.

• Any part of a pre-existing  replace system in which an insert or a decorative gas appliance is installed.

• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts

• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa­tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider­ation must be given to appliance location and con guration, environmental conditions, insulation and air tightness of
the structure.

This warranty is void if:

• The appliance has been over- red or operated in atmospheres contaminated by chlorine,  uorine, or other damaging
chemicals. Over- ring can be identi ed by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel  nishes.

• The appliance is subjected to prolonged periods of dampness or condensation.

There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.

HOW TO CLAIM

• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).

• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.

• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.

• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assess­ment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.

• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.

Melbourne

Jetmaster

444 Swan Street

Richmond 3121

[phone]

Perth

Fireplace Corner

277 Lord Street

East Perth 6000

[phone]

Sydney

Jetmaster

10 Martin Avenue

Arncliff 2205

[phone]

2000-645 (1-12) Page 3 of 3

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

9

1

Listing and Code Approvals

A. Appliance Certication

MODELS:350TRSI-AUF, 350TRSILP-AUF

LABORATORY:SAI Global

TYPE:Gas Space Heating Appliance

STANDARD: AS4553:2008

The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certication standards and listed
by the applicable laboratories.

This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31

B. Gas Pressure Requirements

WARNING! Risk of Explosion! An in-line regulator

MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.

Pressure requirements for 350TRSI-AUF and 350TRSILP­AUF replaces are shown in table below.

Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.

The replace and its individual shut-off valve must be dis­connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar or 6 kPa.

If the replace must be isolated from the gas supply pip­ing system by closing an individual shut-off valve, it must
be of the handle-less type.

C. High Altitude Installations

NOTICE:If the heating value of the gas has been reduced,

these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.

When installing above 2000 ft. (610 m) elevation:

Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).

D. Non-Combustible Materials Specication

Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.

Materials that are reported as passing ASTM E 136,

Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be

considered non-combustible materials.

E. Combustible Materials Specication

Materials made of or surfaced with wood, compressed pa­per, plant bers, plastics, or other material that can ignite
and burn, whether ame proofed or not, or plastered or
unplastered shall be considered combustible materials.

F. Electrical Codes

All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.

Natural Gas Propane

Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa

Outlet (Manifold) Gas Pressure .80 - .95 kPa 2.36 - 2.61 kPa

Maximum Gas Consumption 21 MJ/h 19.8 MJ/h

Burner Injector DMS 44 (2.18 mm) DMS 55 (1.32 mm)

Pilot Injector .0181 .0121

An in-line regulator MUST be installed if the gas pressure exceeds 3.40 kPa. Failure to install a regulator could damage
valve.

10

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

2

Operating Instructions

UserGuide

A. Gas Fireplace Safety

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as
replace.

• Alert children and adults to hazards of high temperatures.

Hi gh temp erat ures may igni te clot hing or othe r
ammable materials.

• Keep clothing, furniture, draperies and other ammable
materials away.

This appliance has been supplied with an integral barrier

topreventdirectcontactwiththexedglasspanel.DO
NOToperatetheappliancewiththebarrierremoved.

Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.

If you expect that small children or vulnerable adults may
come into contact with this replace, the following precau­tions are recommended:

• Install a physical barrier such as:

- A decorative rescreen.

- Adjustable safety gate.

• Install a switch lock or a wall/remote control with child
protection lockout feature.

• Keep remote controls out of reach of children.

• Never leave children alone near a hot replace, whether
operating or cooling down.

• Teach children to NEVER touch the replace.

• Consider not using the replace when children will be
present.

Contact your dealer for more information, or visit: www.
hpba.org/safety-information.

To prevent unintended operation when not using your re­place for an extended period of time (summer months,
vacations, trips, etc):

• Remove batteries from remote controls.

• Turn off wall controls.

• Unplug 6 volt transformer plug and remove batteries on
IPI models.

B. Your Fireplace

WARNING! DO NOT operate replace before read­ingandunderstandingoperatinginstructions.Failure

to operate replace according to operating instructions
could cause re or injury.

Figure 2.1 General Operating Parts

DECORATIVE DOORS

(NOT SHOWN)

SECTION 2.E.

FIXED GLASS ASSEMBLY

(NOT SHOWN)

SECTION 9.E.

MANTEL

FAN KIT

SECTION 2.C.

HEARTH

CLEAR SPACE

SECTION 2.D.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

SECTION 5.D

GRATE

11

C. Fan Kit

A fan is shipped with this appliance.

F. Fixed Glass Assembly

See Section 9.E.

D. Clear Space

WARNING!DO NOT place combustible objects in front

of the replace or block louvers. High temperatures may
start a re. See Figure 2.2.

Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.

3 FT. IN FRONT OF FIREPLACE

CLEAR SPACE

Figure 2.2 Clear Space

E. Decorative Doors and Fronts

WARNING! Risk of Fire! Install ONLY doors or fronts

approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.

This fireplace has been supplied with an integral
barriertoprevent direct contactwiththexedglass
panel.DO NOT operatethereplacewiththebarrier
removed.

Contact your dealer or Hearth & Home Technologies if

the barrier is not present or help is needed to properly

install one.

G. Remote Controls, Wall Controls and Wall

Switches

Follow the instructions supplied with the control installed
to operate your replace:

For safety:

• Install a switch lock or a wall/remote control with child
protection lockout feature.

• Keep remote controls out of reach of children.

See your dealer if you have questions.

H. Before Lighting Fireplace

Before operating this replace for the rst time, have a
qualied service technician:

• Verify all shipping materials have been removed from
inside and/or underneath the rebox.

• Review proper placement of logs, ember material and/or
other decorative materials.

• Check the wiring.

• Check the air shutter adjustment.

• Ensure that there are no gas leaks.

• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.

WARNING!RiskofFireorAsphyxiation!DONOT op-

erate replace with xed glass assembly removed.

For more information refer to the instructions supplied with
your decorative door or front.

12

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

I. Lighting Instructions (IPI)

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a re or explosion

may result causing property damage, personal injury or loss of life.

A. This appliance is equipped with an

intermittent pilot ignition (IPI) device
which automatically lights the burn­er. DO NOT try to light the burner by
hand.

B. BEFORE LIGHTING, smell all around

the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.

WHAT TO DO IF YOU SMELL GAS

• DO NOT try to light any appliance.

• DO NOT touch any electric switch; do

not use any phone in your building.

WARNING:

DO NOT CONNECT LINE VOLT­AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.

Improper installation, adjustment, al­teration, service or maintenance can
cause injury or property damage. Re­fer to the owner’s information manual
provided with this appliance.

This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.

If not installed, operated, and main­tained in accordance with the manufac­turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to
the State of California to cause can­cer, birth defects, or other reproductive
harm.

Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.

• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas sup­plier, call the re department.

C. DO NOT use this appliance if any

part has been under water. Imme­diately call a qualied service tech-

nician to inspect the appliance and

to replace any part of the control
system and any gas control which
has been under water.

CAUTION:

Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso­line and other liquids having ammable
vapors away.

DO NOT operate the appliance with

xed glass assembly removed, cracked
or broken. Replacement of the xed
glass assembly should be done by a
licensed or qualied service person.

NOT FOR USE

WITH SOLID FUEL

For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.

Also Certied for Installation in a
Bedroom or a Bedsitting Room.

For assistance or additional informa­tion, consult a qualied installer, ser­vice agency or the gas supplier.

LIGHTING

INSTRUCTIONS (IPI)

1. This appliance is equipped with an ignition

device which automatically lights the burner.
DO NOT try to light the burner by hand.

GAS

VALVE

2. Wait ve (5) minutes to clear out any gas.

Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la­bel. If you do not smell gas, go to next step.

3. To light the burner:

Equipped with wall switch: Turn ON/OFF switch

to ON.

Equipped with remote or wall control: Press

ON or FLAME button.

Equipped with thermostat: Set temperature to

desired setting.

4. If the appliance does not light after three tries,
call your service technician or gas supplier.

TO TURN OFF

GAS TO APPLIANCE

1. Equipped with wall switch: Turn ON/OFF switch

to OFF.

Equipped with remote or wall control: Press

OFF button.

Equipped with thermostat: Set temperature to

lowest setting.

2. Service technician should turn off electric
power to the control when performing service.

593-913G

Hearth & Home Technologies replace, please refer to www.replaces.com.

For additional information on operating your

Final inspection by

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

13

J. Control Module Operation

1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.

OFF Position: Appliance will ignore all power inputs and

will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.

ON Position: Appliance will ignite and run continuously

in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for

initial installation or power outage operation with battery

backup.

REMOTE Position: Appliance will initiate commands

from an optional wired wall switch and/or the wireless
remote (RC300AU).

2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the ame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the replace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the ame output will
automatically drop to the lowest setting after the ame
has been established for 10 sec. After this 10 second
period, the ame can be adjusted from HI to LO with
the switch.

3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.

4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.

5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.

MODULE

SELECTOR

SWITCH

FLAME HI/LOW

SWITCH

Figure 2.3 Control Module

INDICATOR LED

STATUS

NG/LP GAS-TYPE
SELECTOR SWITCH

Nine Hour Safety Shutdown Feature

This appliance has a safety feature that automatically
shuts down the replace after 9 hours of continu­ous operation without receiving a command from the
RC300AU remote.

Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.

Note: For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is connected,
must be wired to an in-line on/off switch. This is required for
servicing and/or resetting the control module in the event of
a control module LOCK-OUT.

14

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

K. After Fireplace is Lit

Initial Break-in Procedure

• The firep lace should be run three to four hours

continuously on high.

• Turn the replace off and allow it to completely cool.

• Remove xed glass assembly. See Section 9.E.

• Clean xed glass assembly. See Section 3.

• Replace the xed glass assembly and run continuously

on high an additional 12 hours.

This cures the materials used to manufacture the re­place.

NOTICE!Openwindowsforaircirculationduringre­placebreak-in.

• Some people may be sensitive to smoke and odors.

• Smoke detectors may activate.

L. Frequently Asked Questions

ISSUE SOLUTIONS

Condensation on the glass

Blue ames

Odor from appliance

Film on the glass

Metallic noise

Is it normal to see the pilot ame burn

continually?

This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.

This is a result of normal operation and the ames will begin to yellow as the appliance is al­lowed to burn for 20 to 40 minutes.

When rst operated, this appliance may release an odor for the rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from nishing materials and adhesives used around the appliance.

This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See
your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.

In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot ame to
remain lit.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

15

3

Maintenance and Service

Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.

When properly maintained, your replace will give you
many years of trouble-free service. We recommend an­nual service by a qualied service technician.

A. Maintenance Tasks-Homeowner

Installation and repair should be done by a qualied service
technician only. The replace should be inspected before
use and at least annually by a professional service person.

The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap­pointment.

More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the replace must be
kept clean.

CAUTION! Risk of Burns! The replace should be
turned off and cooled before servicing.

Glass Cleaning

Frequency: Seasonally

By: Homeowner

Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.

CAUTION! Handle xed glass assembly with care.

Glass is breakable.

• Avoid striking, scratching or slamming glass

• Avoid abrasive cleaners

• DONOT clean glass while it is hot

• Prepare a work area large enough to accommodate xed

glass assembly and door frame by placing a drop cloth
on a at, stable surface.

Note: Fixed glass assembly and gasketing may have res­idue that can stain carpeting or oor surfaces.

• Remove door or decorative front from replace and set

aside on work surface.

• See Section 9.E for instructions to remove xed glass

assembly.

• Clean glass with a non-abrasive commercially available

cleaner.

- Light deposits: Use a soft cloth with soap and water

- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)

• Carefully set xed glass assembly in place on replace.

Hold glass in place with one hand and secure glass

latches with the other hand.

• Reinstall door or decorative front.

Doors, Surrounds, Fronts

Frequency: Annually

By: Homeowner

Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.

• Inspect for scratches, dents or other damage and repair
as necessary.

• Check that louvers are not blocked.

• Vacuum and dust surfaces.

Remote Control

Frequency: Seasonally

By: Homeowner

Tools needed: Replacement batteries and remote con­trol instructions.

• Locate remote control transmitter and receiver.

• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.

• Place batteries as needed in remote transmitters and
battery-powered receivers.

• Place remote control out of reach of children.

If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin­tended operation:

• Remove batteries from remote controls.

• Unplug 6 volt transformer plug on IPI models.

• Remove battery backup from control module.

Venting

Frequency: Seasonally

By: Homeowner

Tools needed: Protective gloves and safety glasses.

• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.

• Verify termination cap clearance to subsequent construc­tion (building additions, decks, fences, or sheds). See
Section 6.

• Inspect for corrosion or separation.

• Verify weather stripping, sealing and ashing remains
intact.

• Inspect draft shield to verify it is not damaged or missing.

16

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

B. Maintenance Tasks-Qualied Service

Technician

The following tasks must be performed by a qualied ser­vice technician.

Gasket Seal and Glass Assembly Inspection

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, drop cloth and a stable
work surface.

• Inspect gasket seal and its condition.

• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.

• Conrm there is no damage to glass or glass frame.
Replace as necessary.

• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.

Logs

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves.

• Inspect for damaged or missing logs. Replace as neces­sary. Refer to Section 14 for log placement instructions.

• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.

Firebox

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.

• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.

• Replace replace if rebox has been perforated.

Burner Ignition and Operation

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.

• Verify burner is properly secured and aligned with pilot
or igniter.

• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.

• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths.

• Verify batteries have been removed from battery back­up IPI systems to prevent premature battery failure or
leaking.

• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.

• Inspect for lifting or other ame problems.

• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.

• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.

• Verify manifold and inlet pressures. Adjust regulator as
required.

• Inspect pilot ame pattern and strength. See Figures 3.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.

• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.

• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.

Control Compartment and Firebox Top

Frequency: Annually

By: Qualied Service Technician

Tools needed: Protective gloves, vacuum cleaner, dust

cloths

• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.

• Remove all foreign objects.

• Verify unobstructed air circulation.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

Figure 3.1 IPI Pilot Flame Patterns

17

HORIZONTAL

TERMINATION CAP

(SECTION 10.H)

4

A. Typical Appliance System

NOTICE:Illustrations and photos reect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual

Getting Started

Note: Dual venting conf igurat ions
ARE NOT allowed. Appliance MUST

be ve nted EI T H E R ver t i c ally OR
horizontally.

VERTICAL TERMINATION CAP

(SECTION 10.L)

NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.J)

STORM COLLAR
(SECTION 10.K)

VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTION 8)

InstallerGuide

VENT PIPE (SECTIONS 7 & 8)

CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C and 10.G)

FRAMING/HEADER
(SECTION 5.C)

ATTIC INSULATION SHIELD (NOT
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)

FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)

MANTEL AND
MANTEL LEG
(SECTION 5.D)

SURROUND

REQUIRED ISOLATION SWITCH: AS5601

LOCATION WITHIN 1 METER OF FIREPLACE,

SUBJECT TO MANTEL PIECE, ETC. CHECK

TO ENSURE IT REMAINS CLEAR ON ANY

MANTEL PIECE INSTALLATION.

OPTIONAL
WALL SWITCH
SECTION 12.C.

HEATER MUST BE INSTALLED AND

FLUE PENETRATION COMPLETE

PRIOR TO FINISH SHEETING

GAS LINE
(SECTION 11)

Figure 4.1 Typical System

18

HEARTH EXTENSION

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

B. Design and Installation Considerations

Heat & Glo direct vent gas appliances are designed to op­erate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.

Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, re ofcials or authorities having
jurisdiction over restrictions, installation inspection and
permits.

Before installing, determine the following:

• Where the appliance is to be installed.

• The vent system conguration to be used.

• Gas supply piping requirements.

• Electrical wiring requirements.

• Framing and nishing details.

• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.

Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualied
service technician, service agency or your dealer.

C. Tools and Supplies Needed

Before beginning the installation be sure that the following
tools and building supplies are available.

Tape measure Framing material
Pliers Non-corrosive leak check solution
Hammer Phillips screwdriver
Gloves Framing square
Voltmeter Electric drill and bits -1/4 in. (6 mm)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8
Self-drilling screws
Caulking material (149 °C (300 °F) minimum continuous

exposure rating)
One 1/4 in. (6 mm) female connection (for optional fan).

D. Inspect Appliance and Components

• Carefully remove the appliance and components from
the packaging.

• The vent system components and decorative doors and
fronts may be shipped in separate packages.

• If packaged separately, the log set and appliance grate
must be installed.

• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.

• Read all of the instructions before starting the instal-

lation. Follow these instructions carefully during the
installation to ensure maximum safety and benet.

WARNING!RiskofFireorExplosion! Damaged parts

could impair safe operation. DONOTinstall damaged, in-
complete or substitute components. Keep appliance dry.

Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:

• Installation and use of any damaged appliance or vent

system component.

• Modication of the appliance or vent system.

• Installation other than as instructed by Hearth & Home

Technologies.

• Improper positioning of the gas logs or the glass door.

• Installation and/or use of any component part not approved

by Hearth & Home Technologies.

Any such action may cause a re hazard.

WARNING!RiskofFire,ExplosionorElectricShock!
DONOT use this appliance if any part has been under

water. Call a qualied service technician to inspect the

appliance and to replace any part of the control system

and/or gas control which has been under water.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

19

5

Framing and Clearances

A. Selecting Appliance Location

When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).

WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.

Duetohightemperatures,theapplianceshouldbelocat­edoutoftrafcandawayfromfurnitureanddraperies.

NOTE: THE REAR STANDOFF MAY NEED

TO BE REMOVED WHEN VENTING AT 45º

A

1/2 in.
(13 mm)

A

G

J

B

C

TOP FLUE

ONE 90º ELBOW

1 in. (25 mm) GAP TO WALL ON EACH SIDE

ALCOVE

INSTALLATION

NOTICE:Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.

K

E

D

3 in. (76 mm)

H

350TRSI-AUF

350TRSILP-AUF

Figure 5.1 Appliance Locations

20

in. 40-1/4 34 56 48-1/2

mm 1023 864 1423 1232 419 343 191 883 705 914 1082 149 1737

REAR FLUE,

HORIZONTAL TERMINATION

TWO 90º ELBOWS

N

B

I

D

A B C D E F G H I J K L M N

See Section D.

Mantel Projections

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

REAR FLUE

NO ELBOWS

B

16-1/2 13-1/2 7-1/2 34-3/4 27-3/4 36 42-5/8 5-7/8 68-3/4

REAR FLUE

ONE 90º ELBOW

F

B

D

L

M

C

L

B. Constructing the Appliance Chase

A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.

NOTICE: Treatment of ceiling restops and wall shield
restops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.

Chases should be constructed in the manner of all out­side walls of the home to prevent cold air drafting prob­lems. The chase should not break the outside building
envelope in any manner.

Walls, ceiling, base plate and cantilever oor of the chase
should be insulated. Vapor and air inltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air inltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.

NOTICE:Measure heater dimensions and verify framing
methods and wall covering details, before framing

construction begins.

To further prevent drafts, the wall shield and ceiling re­stops should be caulked with high temperature caulk to
seal gaps. Gas line holes and other openings should be
caulked with high temperature caulk or stuffed with un­faced insulation. If the appliance is being installed on a
cement surface, a layer of plywood may be placed under­neath to prevent conducting cold up into the room.

C. Clearances

NOTICE:Install appliance on hard metal or wood surfaces

extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other

than wood.

WARNING! Risk of Fire! Maintain specied air space

clearances to appliance and vent pipe:

• Insulation and other materials must be secured to prevent
accidental contact.

• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with replace or chimney.

• Failure to maintain airspace may cause overheating and
a re.

Clearance to heat shield

The top and back of heater are dened by stand-offs.

The heat shield must be attached as shown if combustible
materials are placed directly on top standoffs (Figure 5.3).

The minimum clearance to a perpendicular wall extending
past the face of the heater is 1 in. (25 mm).

The back of the heaters may be recessed into combustible
construction.

TOP STANDOFFS

INSTALLED
HEAT SHIELD

HEAT SHIELD

Figure 5.2 Heat Shield

Note: Not intended for heater insert.

In planning the installation for the heater it is necessary
to determine where the unit is to be installed, the type of
ue system to be used (straight out, corner, or elevated),
and whether optional accessories (wall switch or remote
control) are desired. Gas supply piping should also be
planned. Refer to the appliance data plate on the base
pan of the heater for all gas pressures and input rate
information.

The heater can be mounted on any of the following surface:

1. A at surface (minimum 6 mm base).

2. Four (4) corner supports.

(Example: Four (4) concrete masonry blocks). These
supports must be positioned so they contact all four (4)
perimeter edges on the bottom of the unit.

Heater framing can be built before or after the heater is set
in place. Framing should be positioned to accommodate
wall covering and heater facing material. The heater fram­ing should be constructed of 2 in. X 4 in. (51 x 102 mm)
lumber or heavier. The framing headers may rest on the
heater standoffs. Refer to Figure 5.1 and Figure 5.3 for
heater and framing reference dimensions.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

21

Note: The clearance to ceil­ing is measured from the top

A

of the unit and it does not
include the standof fs.

E

1 in.
(25 mm)

J

B

C

D

NOTE: FRAME OPENING HEIGHT IS GREATER THAN PLASTER OPENING HEIGHT.

* MINIMUM FRAMING DIMENSIONS

A B C D E F G H I J

Models

350TRSI-AUF

350TRSILP-AUF

DVP Pipe SLP Pipe

Rough

Opening

(Width)

in.

mm

254 219 832 413 413 864 813 0 0 13 13 915

Rough

Opening

(Width)

Opening

(Height)

10 8-5/8 32-3/4 16-1/4 16-1/4 34 32 0 0 1/2 1/2 36

* Adjust framing dimensions for interior sheathing (such as sheetrock)
C** Add 12 in. (305 mm) for rear venting with one 90º elbow.

Figure 5.3 Clearances to Combustibles

**DVP Pipe SLP Pipe

Rough

Rough

Opening

(Depth)

Rough

Opening

(Depth)

Rough

Opening

(Width)

Clearance

to Ceiling

F

Combustible

Floor

G

Combustible

Flooring

Behind

Appliance

Sides of

Appliance

H

Front of

Appliance

22

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

D. Mantel and Wall Projections

WARNING!RiskofFire!Comply with all minimum clear­ances as specied. Framing or nishing material closer than

the minimums listed must be constructed entirely of non-

combustible materials (i.e., steel studs, concrete board, etc).

Combustible Mantels

3-1/2 in.
(89 mm)

1/2 in. (13 mm)
SHEETROCK

NON-COMBUSTIBLE
BOARD SHIPPED
WITH APPLIANCE

305

279

NON-COMBUSTIBLE

BOARD

152

127

102

76

51

51

TOP FRONT EDGE

OF FIREPLACE

254

229

203

178

254

229

203

178

152

127

102

76

Note: All measurements in millimeters.

Note: Measurement is taken from top of the opening,

NOT the top of the replace.

Figure 5.4 Minimum Vertical and Maximum Horizontal
Dimensions of Combustibles

Combustible Mantel Legs or Wall Projections

* Add 1/2 in. (13 mm for rear vent)

279

1/2 in.
(13 mm)

305

NON-COMBUSTIBLE ZONE

Figure 5.6 Non-combustible zone

If joints between the nished walls and the heater surround
(top and sides) are sealed, a 149 ºC (300 ºF) minimum seal­ant material must be used. These joints are not required to
be sealed. Only non-combustible material (using 149 °C
(300 ºF) minimum adhesive, if needed) can be applied as
facing to the heater surround. See Figure 5.7.

1/2 in.

*

TOP VIEW

2-7/8 in.*

(876 mm)
MINIMUM

(13 mm)
MINIMUM

3 ft. (914 mm) MAXIMUM

Figure 5.5 Clearances to Mantel Legs or Wall Projections
(Acceptable on both sides of opening.)

FINISH WALL MATERIAL MAY BE
COMBUSTIBLE - TOP AND SIDES

NON-COMBUSTIBLE

BOARD

HIGH TEMPERATURE (149 ºC (300 ºF MIN.)

TOP AND SIDE SEAL JOINT

Note: Zero clearance nishing allowed on sides of surround

and top of non-combustible board.

Figure 5.7

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

23

6

Termination Locations

A. Vent Termination Minimum Clearances

WARNING

Fire Risk.

Maintain vent clearance to combustibles as
specied.

• DO NOT pack air space with insulation or other

materials.

Failure to keep insulation or other materials away
from vent pipe may cause overheating and re.

A B

6 in. mm (min.) up to 20 in.

(152 mm (min.) up to 508 mm)

20 in. minimum

(508 mm minimum)

Gas, Wood or Fuel Oil

Termination Cap

B

18 in. minimum

(457 mm minimum)

0 in. minimum

(0 mm minimum)

HORIZONTAL

OVERHANG

610 mm MIN.

TERMINATION

CAP

Angle H (Min.) mm

0°-26.6° .......................................................... 500*

26.6°-30.3° .......................................................... 500*

30.3°-33.7° .......................................................... 500*

33.7°-36.9° .......................................................... 610*

36.9°-39.8° .......................................................... 760

39.8°-42.5° .......................................................... 990

42.5°-45.0° ........................................................1 220

45.0°-49.4° ........................................................1 520

49.4°-53.1° ........................................................1 830

53.1°-56.3° ........................................................2 130

56.3°-59.0° ........................................................2 290

59.0°-60.3° ........................................................2 440

*910 mm minimum in snow regions

510 mm MIN.

VERTICAL

WALL

LOWEST

DISCHARGE

OPENING

X

305 mm

ROOF PITCH
IS X/ 305 mm

H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING

A *

Gas

Termination

Cap **

If using decorative cap cover(s), this distance may need to be

*

increased. Refer to the installation instructions supplied with the
decorative cap cover.

In a staggered installation with both gas and wood or fuel oil

**

terminations, the wood or fuel oil termination cap must be
higher than the gas termination cap.

Figure 6.2 Staggered Termination Caps

Figure 6.1 Minimum Height From Roof To Lowest Discharge
Opening

24

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

a

j

openable
window

n

f

c

I

door

k

k

h

jj

h

T

e e

h

T

g

P

d

See note 2

d

M

c

See note 3

g

b

T = Flue terminal M = Gas meter Shading indicates prohibited
I = Mechanical air inlet P = Electricity meter or fuse box areas for ue terminals

a - Below eaves, balconies or other projections: MIN. CLEARANCE - in. (mm)

Appliances up to 50 MJ/h input .................................................................................... 12 (300)

Appliances over 50 MJ/h input ............................................................................... 20-1/2 (500)

b - From the ground or above a balcony ............................................................................... 12 (300)

c - From a return wall or external corner ......................................................................... 20-1/2 (500)

d - From a gas meter (M) ...................................................................................................... 39 (1000)

e - From an electricity meter or fuse box (P) ................................................................... 20-1/2 (500)

f - From a drain or soil pipe .................................................................................................... 6 (150)

g - Horizontally from any building structure (unless appliance approved

for closer installation) or obstruction facing a terminal ............................................... 20-1/2 (500)

h - From any other ue terminal, cowl, or combustion air intake .................................... 20-1/2 (500)

j - Horizontally from an openable window, door, non-mechanical air
inlet, or any other opening into a building, with the exception of
sub-oor ventilation:

Appliances up to 150 MJ/h input ............................................................................ 20-1/2 (500)

Appliances over 150 MJ/h input ................................................................................... 60 (1500)

k - From a mechanical air inlet, including a spa blower ....................................................... 60 (1500)

n - Vertically below an openable window, non-mechanical air

inlet or any other opening into a building, with the exception of ...................................... See table

sub-oor ventilation ................................................................................................................ below

T

Space Heaters All other appliances

Up to 50 MJ/h input Up to 50 MJ/h input

6 in. (150 mm) 20 in. (500 mm) 39 in. (1000 mm) 59 in. (1500 mm)

NOTES: 1. All distances are measured vertically or horizontally along the wall to a point

in line with the nearest part of the terminal.

2. Prohibited area below electricity meter or fuse box extends to ground level.

3. See clause 5.13.6.6 for restrictions on a ue terminal under a roofed area.

4. See Appendix J, Figure J1(a) and J2(a) for clearances required from a ue
terminal to a LP Gas cylinder. A ue terminal is considered to be a source of ignition.

MINIMUM CLEARANCES REQUIRED FOR BALANCED FLUE TERMINALS

OR THE FLUE TERMINALS OF OUTDOOR APPLIANCES

Figure 6.3 Minimum Clearances for Termination

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

CLEARANCE

Over 50 MJ/h input and

Up to 150 MJ/h input

Over 50 MJ/h input

25

7

Vent Information and Diagrams

A. Approved Pipe

This appliance is approved for use with Hearth & Home
Technologies DVP and SLP venting systems. Refer to
Section 16.B for vent component information.

DO NOT mix pipe, ttings or joining methods from differ­ent manufacturers.

The pipe is tested to be run inside an enclosed wall.
There is no requirement for inspection openings at each
joint within the wall.

WARNING! Risk of Fire or Asphyxiation. This appli-

ance requires a separate vent. DO NOT vent to a pipe
serving a separate solid fuel burning appliance.

B. Vent Table Key

The abbreviations listed in this vent table key are used in
the vent diagrams.

Symbol Description

First section (closest to appliance) of vertical length

V

1

Second section of vertical length

V

2

H

H

First section (closest to appliance) of horizontal length

1

Subsequent sections of horizontal length

2

C. Use of Elbows

Diagonal runs have both vertical and horizontal vent as­pects when calculating the effects. Use the rise for the
vertical aspect and the run for the horizontal aspect (see
Figure 7.1).

Two 45º elbows may be used in place of one 90º elbow.
On 45º runs, one foot of diagonal is equal to 8-1/2 in. (216
mm) horizontal run and 8-1/2 in. (216 mm) vertical run. A
length of straight pipe is allowed between two 45º elbows
(see Figure 7.1).

D. Measuring Standards

Vertical and horizontal measurements listed in the vent
diagrams were made using the following standards.

• Pipe measurements are shown using the effective length
of pipe (see Figure 7.2 and 7.3).

• Measurements are made from the appliance outer wrap,
not from the standoffs.

• Horizontal terminations are measured to the outside
mounting surface (ange of termination cap).

• Vertical terminations are measured to bottom of
termination cap.

• Horizontal pipe installed level with no rise.

Effective Height/Length

Pipe inches mm

DVP4 4 102

Effective

Height/
Length

Figure 7.2 DVP Pipe Effective Length

Effective

Height/

Length

DVP6 6 152

DVP12 12 305

DVP24 24 610

DVP36 36 914

DVP48 48 1219

DVP6A 3 - 6 76 - 152

DVP12A 3 - 12 76 - 305

Effective Height/Length

Pipe inches mm

SLP4 4 102

SLP6 6 152

SLP12 12 305

SLP24 24 610

SLP36 36 914

SLP48 48 1219

SLP6A 2 - 6 51 - 152

SLP12A 2 - 12 51 - 305

Figure 7.1

26

Vertical

Figure 7.3 SLP Pipe Effective Length

E. Vent Diagrams

12 in.

(305 mm)

8-1/2 in.

(216 mm)

Horizontal

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

8-1/2 in. (216 mm)

General Rules:

• When penetrating a combustible wall, a wall shield
restop must be installed.

• When penetrating a combustible ceiling, a ceiling restop
must be installed.

• Horizontal runs of vent do not require vertical rise;
horizontal runs may be level.

Top Vent - Horizontal Termination

WARNING

V1 Minimum H1 Maximum

Elbow only NOT ALLOWED

1 ft. 305 mm 2 ft. 610 mm

2 ft. 610 mm 4 ft. 1.22 m

3 ft. 914 mm 8 ft. 2.44 m

4 ft. 1.22 m 10 ft. 3.05 m

5 ft. 1.52 m 16 ft. 4.88 m

+ H1 = 30 ft. (9.14 m) Maximum

V

1

Note: A 6 in. (152 mm) section of straight ue must
be attached to the heater before a 90° elbow.

USE SLP SERIES COMPONENTS ONLY

Fire Risk. Explosion Risk.

Do NOT pack insulation or other combustibles
between ceiling restops.

• ALWAYS maintain specied clearances around
venting and restop systems.

• Install wall shield and ceiling restops as speci­ed.

Failure to keep insulation or other material away
from vent pipe may cause re.

Example: DVP pipe 3 ft. (1 m) min. vertical = 11 ft. (3.35 m)

max. horizontal

SLP pipe 7 ft. (2.13 m) min. vertical = 11 ft. (3.35

m) max. horizontal

H

V

1

1

Figure 7.4

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

27

Top Vent - Horizontal Termination - (continued)

Two Elbows

Note: A 6 in. (152 mm) section of straight ue must
be attached to the heater before a 90° elbow.

USE SLP SERIES COMPONENTS ONLY

V1 Minimum H1 + H2 Maximum

Elbow only Not allowed

6 in. 152 mm 1 ft. 305 mm

1 ft. 305 mm 2 ft. 610 mm

2 ft. 610 mm 4 ft. 1.22 m

3 ft. 914 mm 6 ft. 1.83 m

4 ft. 1.22 m 8 ft. 2.44 m

5 ft. 1.52 m 10 ft. 3.05 m

30 ft. 9.14 m 10 ft. 3.05 m

+ H1 + H2 = 30 ft. (9.14 m) Maximum

V

1

H1 + H2 = 10 ft. (3.05 m) Maximum

H

V

1

2

INSTALLED

HORIZONTALLY

H

1

Figure 7.5

28

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Top Vent - Horizontal Termination - (continued)

Three Elbows

Note: A 6 in. (152 mm) section of straight ue must
be attached to the heater before a 90° elbow.

USE SLP SERIES COMPONENTS ONLY

V1 Min. H1 Max. V2 Min. H2 Max.

6 in. 152 mm 1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm

1 ft. 305 mm 2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm

2 ft. 610 mm 2 ft. 610 mm 3 ft. 914 mm 4 ft. 1.22 m

3 ft. 914 mm 3 ft. 914 mm 4 ft. 1.22 m 6 ft. 1.83 m

4 ft. 1.22 m 4 ft. 1.22 m 5 ft. 1.52 m 8 ft. 2.44 m*

5 ft. 1.52 m 6 ft.* 1.83 m 6 ft. 1.83 m 12 ft. 3.66 m

*H

= 6 ft. (1.83 m) Maximum *H1 + H2 = 12 ft. (3.66 m) Maximum

1

V1 + V2 = 32 ft. (9.75 m) Maximum V1 + V2 + H1 + H2 = 36 ft. (10.97 m) Maximum

H

2

V

2

V

H

1

1

Figure 7.6

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

29

Top Vent - Vertical Termination

MODEL FLUE TERMINATION APPROVALS

350TRSI-AUF

350TRSILP-AUF

SLP-TVHW, DVP-TVHW

Straight Up Vertical Flue System

Figure 7.7 shows straight up vertical ue system approved
for use on this model.

This model is approved to use DVP or SLP Series ue
pipe components. A DVP-TVHW or SLP-TVHW vertical
Termination Cap must be used to terminate ue systems
in a vertical position.

Approved ue system components are labeled for identi­cation. NO OTHER FLUE SYSTEMS OR COMPONENTS
MAY BE USED. Detailed installation instructions are in­cluded with each ue termination kit and should be used
in conjunction with this manual.

WARNING! Risk of Fire! This gas appliance and ue
assembly must be ued directly to the outside and must

never be attached to a chimney serving a separate solid

fuel burning appliance. Each gas appliance must use a
separate ue system-common ue systems are prohibited.

WARNING! Risk of Fire! DO NOT apply combustible

materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specied in
this manual. Overlapping material could ignite and will in­terfere with proper operation of doors and louvers.

• Horizontal sections 3 in. (76 mm) from the top of the

pipe.

• Horizontal sections 2-1/2 in. (64 mm) at wall shield

restops.

• Horizontal sections 1 in. (25 mm) from sides and bottom
of the pipe.

• Vertical sections 1 in. (25 mm) on all sides of pipe.

Failure to keep insulation or other material away from vent
pipe may cause over heating and re.

If the heater installation requires a vertical ue
exceeding 14-3/4 in. (4.5 m) above the unit
with no horizontal ue or elbows a vertical ue
restrictor must be installed (see Figure 7.7).

V

MAX. RUN

CAP

36 ft.

(10.97 m)

V

1

For alternative installations, other than depicted, contact
your dealer for further information.

30

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Figure 7.7

RESTRICTOR

PLATE

Figure 7.8

MODEL

350TRSI-AUF

350TRSILP-AUF

FLUE TERMINATION APPROVALS

DVP-TRAP2 HORIZONTAL TERMINATION CAP

DVP-FBHT HORIZONTAL TERMINATION CAP

DVP-TVHW VERTICAL TERMINATION CAP

Flue System Approvals And Installations

These models have ue starting collars on both the top
and the back of the unit. Depending upon the installation,
decide which ONE set of starting collars will be used to at­tach the ue system. The starting collar sealing cap must
remain on the starting collar NOT used.

These models use DVP and SLP series direct ue com­ponents when using the TOP ue collars and DVP-series
direct ue components when using the REAR ue collars.

Approved ue system components are labeled for identi­cation. NO OTHER FLUEING SYSTEMS OR COMPO-
NENTS MAY BE USED. Detailed installation instructions
are included with each ue termination kit and should be
used in conjunction with this manual. Figure 7.9 shows
ue system components and terminations.

Identifying Flue Components

The ue systems installed on this gas heater may include
one, two, or three 90° elbow assemblies. The relationships
of vertical rise to horizontal run in ue congurations using
90° elbows MUST BE strictly adhered to. The rise to run
relationships are shown in the ueing drawings and tables
on the next few pages.

WARNING!RiskofFire!This gas appliance and ue as­sembly must ue directly to the outside and must never

be attached to a chimney serving a separate solid fuel

burning appliance. Each gas appliance must use a sepa­rate ue system-common ue systems are prohibited.

WARNING! Risk of Fire! DO NOT apply combustible

materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specied in
this manual. Overlapping material could ignite and will in­terfere with proper operation of doors and louvers.

• Horizontal sections 3 in. (76 mm) from the top of the

pipe.

• Horizontal sections 2-1/2 in. (64 mm) at wall shield

restops.

• Horizontal sections 1 in. (25 mm) from sides and bottom
of the pipe.

• Vertical sections 1 in. (25 mm) on all sides of pipe.

Failure to keep insulation or other material away from vent
pipe may cause over heating and re.

For alternative installations, other than depicted, contact
your dealer for further information.

WALL FIRESTOP

Flue system termination kits

SLP SERIES

SLP-TRAP2

Figure 7.9 Flue Components and Terminations

SLP-TVHW

VERTICAL
TERMINATION

HORIZONTAL
TERMINATION

DVP-TVHW

90 DEGREE
ELBOW

DVP-SERIES

DVP-TRAP2

DVP-FBHT

CEILING
FIRESTOP

STORM COLLAR

ROOF FLASHING

HORIZONTAL PIPE
SUPPORT

PIPE LENGTH

WALL BRACKET

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

31

Top Vent - Vertical Termination - (continued)

Two Elbows

Note: A 6 in. (152 mm) section of straight ue
must be attached to the heater before a 90° elbow.

USE SLP SERIES COMPONENTS ONLY

V

2

V1 H1 Maximum V2V1 + V2 Min.

Elbow only Not allowed * * *

6 in. 152 mm 2 ft. 610 mm * * *

1 ft. 305 mm 4 ft. 1.22 m * * *

2 ft. 610 mm 6 ft. 1.83 m * * *

3 ft. 914 mm 8 ft. 2.44 m * * *

4 ft. 1.22 m 12 ft. 3.66 m * * *

5 ft. 1.52 m 16 ft. 4.88 m * * *

+ V2 + H1 = 36 ft. (10.97 m) Maximum

V

1

*No specic restrictions on this value EXCEPT

V1 + V2 cannot exceed 32 ft. (9.75 m)

Figure 7.10

V

H

1

1

32

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Top Vent - Vertical Termination - (continued)

Three Elbows

V

1

H1 + H

2

V2V1 + V2 Minimum H1 + H2 Maximum

Elbow only 1 ft. 305 mm * * * 1 ft. 305 mm

6 in. 152 mm 2 ft. 610 mm * * * 2 ft. 610 mm

1 ft. 305 mm 2 ft. 610 mm * * * 2 ft. 610 mm

2 ft. 610 mm 4 ft. 1.22 m * * * 4 ft. 1.22 m

3 ft. 914 mm 6 ft. 1.83 m * * * 6 ft. 1.83 m

4 ft. 1.22 m 8 ft. 2.44 m * * * 8 ft. 2.44 m

5 ft. 1.52 m 12 ft. 3.66 m * * * 12 ft. 3.66 m

H

+ H2 = 12 ft. (3.66 m) Maximum V1 + V2 + H1 + H2 = 32 ft. (9.75 m) Maximum

1

Note: A 6 in. (152 mm) section of straight ue
must be attached to the heater before a 90° elbow.

USE SLP SERIES COMPONENTS ONLY

V

2

Figure 7.11

H

1

H

2

INSTALLED

HORIZONTALLY

V

1

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

33

Rear Vent - Horizontal Termination

No Elbow

USE DVP SERIES COMPONENTS ONLY

H1 Minimum H1 Maximum

6-1/2 in. (165 mm) 18 in. (457 mm)

H

Figure 7.12

One 45º Elbow

Do not use a 45º elbow in corner installations.
Use two 90º elbows instead.

USE DVP SERIES COMPONENTS ONLY

H

1

Figure 7.13

34

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Rear Vent - Horizontal Termination - (continued)

Two Elbows

USE DVP SERIES COMPONENTS ONLY

H

2

H1 Maximum V1 Minimum H

6 in. 152 mm

Back to Back

90º Elbows

6 in. 152 mm 1 ft. 305 mm

2

H1 + H2 Maximum

6 in. 152 mm 6 in. 152 mm 1 ft. 305 mm 1-1/2 ft. 457 mm

1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm

2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 4 ft. 1.22 m

3 ft. 914 mm 3 ft. 914 mm 4 ft. 1.22 m 8 ft. 2.44 m

4 ft. 1.22 m 4 ft. 1.22 m 6 ft. 1.83 m 10 ft. 3.05 m

+ H1 + H2 = 30 ft. (9.14 m) Maximum H1 = 4 ft. (1.22 m) Maximum

V

1

V

1

H

1

*H

+ H2 = 10 ft. (3.05 m) Maximum

1

Figure 7.14

Three Elbows

USE DVP SERIES COMPONENTS ONLY

INSTALLED

HORIZONTALLY

H

3

H1 Maximum V1 Minimum H2+ H

0 ft. 0 mm

Back to Back

90º Elbows

1 ft. 305 mm 1 ft. 305 mm

3

H1+ H2+ H3 Max.

6 in. 152 mm 6 in. 152 mm 1 ft. 305 mm 1-1/2 ft. 457 mm

1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm

2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 4 ft. 1.22 m

3 ft. 914 mm 3 ft. 914 mm 5 ft. 1.52 m 8 ft. 2.44 m

4 ft. 1.22 m 4 ft. 1.22 m 6 ft. 1.83 m 10 ft. 3.05 m

V

+ H1+ H2+ H3= 30 ft. (9.14 m) Maximum H1= 4 ft. (1.22 m) Maximum

1

H

2

V

1

H

+ H2+ H3= 10 ft. (3.05 m) Maximum

1

Figure 7.15

H

1

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

35

Rear Vent - Vertical Termination

One Elbow

Figure 7.16

V1 Minimum H1 Maximum

1 ft. 305 mm 3 ft. 914 mm

2 ft. 610 mm 6 ft. 1.83 m

3 ft. 914 mm 8 ft. 2.44 m

4 ft. 1.22 m 11 ft. 3.35 m

5 ft. 1.52 m 12 ft. 3.66 m

+ H1 = 36 ft. (10.97 m) Maximum

V

1

H1 = 12 ft. (3.66 m) Maximum

USE DVP SERIES COMPONENTS ONLY

V

1

H

1

Two Elbows

V1 Minimum H1 + H2 Maximum

2 ft. 610 mm Back to Back 90º Elbows

1 ft. 310 mm 3 ft. 915 mm

2 ft. 610 mm 4 ft. 1.22 m

3 ft. 914 mm 8 ft. 2.44 m

4 ft. 1.22 m 10 ft. 3.05 m

+ H1 = 32 ft. (9.75 m) Maximum

V

1

H1 + H2 = 9 ft. (2.74 m) Maximum

USE DVP SERIES COMPONENTS ONLY

V

1

INSTALLED

HORIZONTALLY

H

1

Figure 7.17

36

H

2

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Rear Vent - Vertical Termination - (continued)

Three Elbows

H1 Maximum V1 Minimum H

2

H1 + H2 Maximum

6 in. 152 mm 6 in. 152 mm 6 in. 152 mm 1 ft. 305 mm

1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm

2 ft. 610 mm 2 ft. 610 mm 3 ft. 914 mm 4 ft. 1.22 m

3 ft. 914 mm 3 ft. 914 mm 6 ft. 1.83 m 7 ft. 2.13 m

V

2

4 ft. 1.22 m 4 ft. 1.22 m 8 ft. 2.44 m 9 ft. 2.74 m

5 ft. 1.52 m 5 ft. 1.52 m 8 ft. 2.44 m 12 ft. 3.66 m

H

= 5 ft. (1.52 m) Max. V1 + V2 + H1 + H2= 36 ft. (10.97 m) Max.

1

H1 + H2 = 12 ft. (3.66 m) Max.

USE DVP SERIES COMPONENTS ONLY

H

2

V

1

Figure 7.17

Three Elbows

H

H

1

H1H2H

V1 Minimum H1 + H2 + H3 Maximum

3

* * * 8 ft. 2.44 m 6 ft. 1.83 m

* * * 9 ft. 2.74 m 7 ft. 2.13 m

* * * 10 ft. 3.05 m 8 ft. 2.44 m

* * * 10 ft. 3.05 m 8 ft. 2.44 m

+ H1 + H2 + H3 = 32 ft. (9.75 m) Maximum

V

V

1

1

*No specic restrictions on this value EXCEPT

V1 + H1 + H2 + H3 cannot exceed 32 ft. (9.75 m) Maximum

H1 + H2 + H3 = 8 ft. (2.44 m) Maximum

USE DVP SERIES COMPONENTS ONLY

3

Figure 7.18

INSTALLED

HORIZONTALLY

H

1

H

2

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

37

8

Vent Clearances and Framing

A. Pipe Clearances to Combustibles

WARNING!Risk of Fire! Maintain air space clearance

to vent. DONOT pack insulation or other combustibles:

• Between ceiling restops

• Between wall shield restops

• Around vent system

Failure to keep insulation or other material away from
vent pipe may cause over heating and re.

Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm).

• DVP heat shield - designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184
mm) thick.

• If wall thickness is less than 4 in. (102 mm) the existing heat shields must be field
trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B will be

required.

• SLP heat shield - designed to be used on a wall 4-3/8 in. to 7-5/8 in. (111 mm to
194 mm thick).

• If wall thickness is less than 4-3/8 in. (111 mm) the existing heat shields must be
field trimmed. If wall thickness is greater than 7-5/8 in. (194 mm) a DVP-HSM-B will

be required.

(DVP-SLP Pipe Shown)

3 in. (76 mm)
top clearance

1 in. (25 mm)
clearance around
vertical sections

Heat
Shield

Wall

Shield

Firestop

WALL

3 in. (76 mm)
top clearance *

Heat
Shield

1 in. (25 mm)
clearance
bottom & sides

B. Wall Penetration Framing

Combustible Wall Penetration

Whenever a combustible wall is penetrated, you must
frame a hole for the wall shield restop(s). The wall shield
restop maintains minimum clearances and prevents cold
air inltration.

• The opening must be framed on all four sides using the
same size framing materials as those used in the wall
construction.

• DVP pipe - A wall shield restop is required on one side
only on interior walls. If your local inspector requires a
wall shield restop on both sides, then both wall shield
restops must have a heat shield (refer to Section

16.B.) attached to them.

• SLP pipe - A wall shield restop must be placed on each
side of an interior wall. A minimum 1-1/2 inch (38 mm)
overlap of attached heat shields must be maintained.

• See Section 10.H. for information for regarding the in­stallation of a horizontal termination cap.

Non-Combustible Wall Penetration

If the hole being penetrated is surrounded by noncom­bustible materials such as concrete, a hole with diameter
one inch greater than the pipe is acceptable.

Whenever a non-combustible wall is penetrated, the wall
shield restop is only required on one side and no heat
shield is necessary.

Note: A 152 mm section of straight ue must
be attached to the replace before a 90° elbow.

Heat
Shield

Wall

Shield

Firestop

WALL

* When using SLP pipe, minimum clearances from the vent pipe to combustible

materials at inside wall firestops are: Top: 2-1/2 in. (64 mm)
Bottom: 1/2 in. (13 mm)
Sides: 1 in. (25 mm)

3 in. (76 mm)
top clearance *

Heat
Shield

1 in. (25 mm)
clearance
bottom & sides

Figure 8.1 Horizontal Venting Clearances To Combustible

Materials

10 in.

254 mm

10 in.

254 mm

A*

B*

254 mm

305 mm

10 in.

12 in.

C

D

A* B* C D

350TRSI-AUF

350TRSILP-AUF

* Shows center of vent framing hole for top or rear venting. The center of the

hole is one 25.4 mm above the center of the horizontal vent pipe.

in. 39-3/4 22-3/8 38-3/4 21-3/8

mm 1010 568 984 541

Figure 8.2 Wall Penetration

38

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

C. Install the Ceiling Firestop

A ceiling restop MUST be used between
oors and attics.

• DVP pipe only - Frame an opening 10 in. x
10 in. (254 mm by 254 mm) whenever the
vent penetrates a ceiling/oor (see Figure

8.3).

• SLP pipe only - Frame opening 9 in. x 9
in. (229 mm x 229 mm) whenever the vent
penetrates a ceiling/oor (see Figure 8.3).

• Frame the area with the same sized lumber
as used in ceiling/oor joist.

• The ceiling restop may be installed above or
below the ceiling joists when installed with a
attic insulation shield. It must be under joists
between oors that are not insulated. Refer
to Figure 8.4.

• Secure with three fasteners on each side.

WARNING!RiskofFire!DONOTpackinsu-

lation around the vent. Insulation must be kept
back from the pipe to prevent overheating.

ATTIC ABOVE

A

A

Figure 8.3 Installing Ceiling Firestop

INSTALL ATTIC INSULATION SHIELDS

BEFORE OR AFTER INSTALLATION OF VENT SYSTEM

PIPE

DVP

SLP

A

10 in. (254 mm)

9 in. (229 mm)

3 FASTENERS

PER SIDE

CEILING FIRESTOP

INSTALLED BELOW CEILING

Figure 8.4 Installing the Attic Shield

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

CEILING FIRESTOP

INSTALLED ABOVE CEILING

39

D. Install Attic Insulation Shield

WARNING!FireRisk.DONOT allow loose materials or

insulation to touch vent. Hearth & Home Technologies
Inc. requires the use of an attic shield.

An attic shield constructed of 26 gauge minimum metal that
extends at least 2 in. (51 mm) above insulation is required.

Attic shields must meet specied clearance and be se­cured in place.

Flat Ceiling Installation

• Remove one shield from box.

NOTICE:Cut previously installed batt insulation to make
room for the attic insulation shield.

• Wrap shield around pipe if pipe is already installed in
area to be insulated.

• Match the three holes in each side and fasten with three
screws to form a tube.

• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling restop.

• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling restop and attach to the restop.

• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.

BEND ALL TABS INWARD 90°
TO MAINTAIN CLEARANCE
AND PREVENT INSULATION
FROM FALLING INSIDE

INSERT 3
SCREWS

Figure 8.5 Attic Insulation Shield

BEND 3 TABS
OUTWARD TO
FASTEN TO CEILING
FIRESTOP-BEND
REMAINING TABS
INWARD 90 DEGREES
TO MAINTAIN
CLEARANCE

Vaulted Ceiling Installation

• Remove one shield from box.

NOTICE:Cut previously installed batt insulation to make
room for the attic insulation shield.

• Cut the attic insulation shield (if application is for vaulted
ceiling) to t your ceiling pitch. Snip cut edge to recreate
1 in. (25 mm) bend tabs all the way around the bottom.

• Wrap shield around pipe if pipe is already installed in
area to be insulated.

• Match the three holes in each side and fasten with three
screws to form a tube.

• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling restop.

• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling restop and attach to the restop.

• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.

40

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

9

Appliance Preparation

A. Top Vent

CAUTION!RiskofCuts,AbrasionsorFlyingDebris.

Wear protective gloves and safety glasses during instal-

lation. Sheet metal edges are sharp.

NOTICE:Once appliance is set up for top or rear venting,

it CANNOT be changed at a later time.

2 SCREWS

Figure 9.1 For top vent, remove the two screws holding

the top heat shield in place. For rear vent, see Section 9.B.

WARNING!RiskofFire!Do not remove heat shield. El­evated header temperatures may cause a re.

Note: Actual unit may look different than the replace shown
in this section.

Figure 9.4 Remove the seal cap.

Figure 9.2 Rotate the top heat shield to the vertical

position as shown above. The heat shield must remain in
the vertical position.

2 SCREWS

Figure 9.3 Replace the two screws as shown.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

Figure 9.5 Remove the insulation basket and white insula­tion from the center vent pipe.

Figure 9.6 Remove the insulation from the outer vent pipe.

41

2 SCREWS

Figure 9.7 To attach the rst section of vent pipe, make

sure to use the berglass gasket to seal between the rst
vent component and the outer replace wrap. Use 2 self
tapping screws to secure the gasket to the outer wrap.

Note: Once the seal cap has been removed, it cannot be
reattached.

B. Rear Vent

NOTICE:Once appliance is set up for top or rear venting,

it CANNOT be changed at a later time.

NOTICE:Once the seal cap has been removed it CANNOT
be reattached.

Figure 9.10 Fold the center parts of the retaining band
out and use to remove the seal cap.

Figure 9.8 Fold the tabs toward the center of the re plug
(90º) and remove the insulation gasket.

Figure 9.9 Cut the metal retaining band and fold the
sides out.

Figure 9.11 Discard the seal cap, remove and discard
the insulation basket. Note: Once the seal cap has been
removed it CANNOT be reattached.

Figure 9.12 Attach the rst vent section (it will snap into
place). Slide the insulation gasket onto the vent section,
up against the appliance and over the tabs. Use two self­tapping screws to secure gasket to outer wrap.

42

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Figure 9.13 Attach the rst vent section (it will snap into
place). Slide the insulation gasket onto the vent section,
up against the appliance and over the tabs.

C. Installing the Non-combustible Board

The factory supplied non-combustible board must be used.
See Figure 9.14.

• Keep nailing tabs ush with the framing.

• Level the appliance from side to side and front to back.

• “Square” the unit by securing diagonal dimensions to
within 1/4 inch (6 mm) of each other. See Figure 9.15.

• Shim the appliance as necessary. It is acceptable to use
wood shims underneath the appliance.

• Secure the appliance to the framing by using nails or
screws through the nailing tabs.

• Secure the appliance to the oor by inserting two screws
through the pilot holes at the bottom of the appliance.

A

B

HEADER

Figure 9.14 Non-combustible Board

D. Securing and Leveling the Appliance

WARNING!RiskofFire!Prevent contact with:

• Sagging or loose insulation

• Insulation backing or plastic

• Framing and other combustible materials

Block openings into the chase to prevent entry of blown­in insulation. Make sure insulation and other materials
are secured.

DO NOT notch the framing around the appliance

standoffs.

Failure to maintain air space clearance may cause

overheating and re.

The diagram shows how to properly position and secure
the appliance (see Figure 9.16). Nailing tabs are provided
to secure the appliance to the framing members.

• Bend out nailing tabs on each side.

• Place the appliance into position.

Note: Diagonal dimensions (A) and (B) must be within

1/4 inch (6 mm) of each other.

Figure 9.15 Positioning the Appliance Squarely

NAILING TABS
(BOTH SIDES)

PILOT HOLES

Figure 9.16 Proper Positioning and Securing of an Appliance

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

43

E. Covers Removal For Servicing

PILOT BRACKET

RETAINING SCREWS

Control Compartment Access Door

• Lift the lower door up and out to access the gas controls.

Trim Door and Glass Door

• Lift the front trim door up and out away from the appliance
side surrounds. Replace the door when servicing is
complete.

• Noting carefully how the brackets t on the glass, release
the two spring latches at the top and two at the bottom
of the glass door. Carefully lift the glass up and out away
from the appliance. See Figure 9.17.

Fixed Glass Assembly

WARNING! Risk of Asphyxiation! Handle xed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.

• DONOT strike, slam or scratch glass.

• DONOT operate replace with glass removed, cracked,

broken or scratched.

• Replace as a complete assembly.

Removing Fixed Glass Assembly

• Pull the four glass assembly latches out of the groove on
the glass frame. Remove glass door from the appliance
(see Figure 9.17).

Replacing Fixed Glass Assembly

• Replace the glass door on the appliance. Pull out and
latch the four glass assembly latches into the groove on
the glass frame.

LATCHES

(BOTH BOTTOM

AND TOP)

GLASS

ASSEMBLY

Figure 9.18

NOTICE:All screws which were removed must be replaced.

Pilot Assembly/Ignition System

• Remove the log set, log grate and burner assembly.

• Disconnect the gas supply tube from the outlet side of
valve.

• Disconnect the orange ignitor wire (I) and white sensor
wire (S) from module.

• Unscrew the pilot assembly bracket and remove, the
pilot assembly along with silicone sealant grommet.

G. Parts Replacement

Fan

• Unplug the fan from the AUX300CE and slide the fan out
the front of the lower controls compartment.

• Fan can be operated at 3 speed levels using RC300AU
remote and AUX300CE. Refer to RC300AU section.

• The fan will automatically turn on after 3 minutes and will
stop 12 minutes after unit has been turned off.

Glass Panel

• To replace the glass door, place the bottom edge into
the lower holders, push glass against unit and secure
the two spring latches at the top and bottom.

H. Adjustments And Replacement Parts

Adjustments and replacement parts for this appliance
should only be done by a qualied service person. A wir­ing diagram for the appliance is shown in Section 12. A
service parts list is shown in Section 16 of this manual.

Figure 9.17 Fixed Glass Assembly

F. Components Removal For Service

• Release the screws at the base of the log grate and
carefully lift up and remove the logs and log grate.

• Remove the base pan.

• Unscrew the brackets at both ends of the burner and
the top two screws locating the pilot bracket (see Figure

9.18). Slide the burner away from the burner orice.

44

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

I. Install Trim and/or Surround

• Install optional trim kits and/or surrounds using the
instructions included with the accessory.

• Use non-combustible materials to cover the gap between
the sheet rock and the appliance (when applicable to the
model).

J. Air Shutter Setting

Natural Gas Propane Butane

350TRSI-AUF 9.5 mm N/A N/A

350TRSILP-AUF N/A 11 mm 12.5 mm

10

Installing Vent Pipe (DVP and SLP Pipe)

A. Assemble Vent Sections (DVP Pipe Only)

Attach Vent to the Firebox Assembly

Note: The end of the pipe sections with the lanced tabs will face
toward the appliance.

Attach the rst pipe section to the starting collar:

• Lanced pipe end to the starting collar

• Inner pipe over inner collar

• Push the pipe section until all lanced tabs snap in place

• Lightly tug on pipe to conrm it has locked.

Commercial, Multi-family (Multi-level exceeding two sto­ries), or High-Rise Applications

All outer pipe joints must be sealed with high temperature
silicone, including the slip section that connects directly to
the horizontal termination cap.

• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections. See Figure 10.1

• Only outer pipes need to be sealed. All unit collar, pipe,
slip section, elbow and cap outer ues shall be sealed
in this manner, unless otherwise stated.

Figure 10.1 High Temperature Silicone Sealant

A

Lances

WARNING!RiskofFireorExplosion!DONOT break
silicone seals on slip sections. Use care when remov­ing termination cap from slip pipe. If slip section seals
are broken during removal of the termination cap, vent
may leak.

Assemble Pipe Sections

Per Figure 10.2:

• Start the inner pipe on the lanced end of section A into
the ared end of section B.

• Start the outer pipe of section A over the outer pipe of
section B.

• Once both vents sections are started, push rmly until
all lanced tabs lock into place.

• Lightly tug on the pipe to conrm the tabs have locked.

It is acceptable to use screws no longer than 1/2 in. (13
mm) to hold outer pipe sections together. If predrilling holes,
DO NOT penetrate inner pipe.

For 90° and 45° elbows that are changing the vent direction
from horizontal to vertical, one screw minimum should be
put in the outer ue at the horizontal elbow joint to prevent
the elbow from rotating. Use screws no longer than 1/2
in. (13 mm). If predrilling screw holes, DO NOT penetrate
inner pipe.

B

Figure 10.2

Note: Make sure that the seams are not aligned to prevent

unintentional disconnection.

CORRECT

Figure 10.3

Figure 10.4 Seams

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

INCORRECT

45

B. Assemble Vent Sections (SLP Pipe Only)

To attach the rst vent component to the starting collars
of the appliance:

• Lock the vent components into place by sliding the pipe
section onto the collar.

• Align the seam of the pipe and seam of collar to allow
engagement. Rotate the vent component to lock into
place. Use this procedure for all vent components. See
Figure 10.5.

• Slide the gasket over the rst vent section and place it
ush to the appliance. This will prevent cold air inltra­tion. High temperature caulk may be used to hold the
part in place.

• Continue adding vent components, locking each
succeeding component into place.

• Ensure that each succeeding vent component is securely
tted and locked into the preceding component.

C. Assemble Slip Sections

• Slide the inner ue of the slip section into the inner ue
of the pipe section and the outer ue of the slip section
over the outer ue of the pipe section. See Figure 10.6.

• Slide together to the desired length.

Pilot hole

Figure 10.6 Slip Section Pilot Holes

Commercial, Multi-family (Multi-level exceeding two sto­ries), or High-Rise Applications

For Installation into a commercial, multi-family (multi-level
exceeding two stories) or high-rise applications: All outer
pipe joints must be sealed with high temperature silicone,
including the slip section that connects directly to the hori­zontal termination cap.

• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections. See Figure 10.1.

• Only outer pipes need to be sealed. All unit collar, pipe,
slip section, elbow and cap outer ues shall be sealed
in this manner, unless otherwise stated.

WARNING!RiskofFireorExplosion!DONOT break
silicone seals on slip sections. Use care when remov­ing termination cap from slip pipe. If slip section seals
are broken during removal of the termination cap, vent
may leak.

• Maintain a 1-1/2 in. (38 mm) overlap between the slip
section and the pipe section.

• Secure the pipe and slip section with two screws no
longer than 1/2 in. (13 mm), using the pilot holes in the
slip section. See Figure 10.7.

Figure 10.7 Screws into Slip Section

• Continue adding pipe as necessary following instructions
in “Assembling Pipe Sections.”

NOTICE: If slip section is too long, the inner and outer

ues of the slip section can be cut to the desired length.

Note: Align seams to engage pipe,
then rotate counterclockwise to lock

Figure 10.5 Adding Venting Components

46

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

NOTICE: When installing a vent system with an HRC

termination cap, all pipe system joints shall be sealed using

a high temperature silicone sealant.

• Apply a bead of silicone sealant inside the female outer

pipe joint prior to joining sections.

• Only outer pipes are sealed, sealing the inner ue is not
required.

• All unit collar, pipe, slip section, elbow and cap outer

ues shall be sealed.

D. Secure the Vent Sections

• Vertical runs of DVP pipe must be supported every 8 ft.
(2.44 m) after the 25 ft. (7.62 m) maximum unsupported
rise.

• Vertical runs of SLP pipe must be supported every 8 ft.
(2.44 m).

• Horizontal sections must be supported every 5 ft. (1.52
m).

• Vent supports or plumbers strap (spaced 120º apart)
may be used to support vent sections. See Figures 10.8
and 10.9.

• Wall shield restops may be used to provide horizontal
support vent sections.

• SLP ceiling restops have tabs that may be used to
provide vertical support.

WARNING!Risk of Fire, Explosion orAsphyxiation!

Improper support may allow vent to sag and separate.

Use vent run supports and connect vent sections per in-

stallation instructions. DO NOT allow vent to sag below
connection point to appliance.

E. Disassemble Vent Sections

• Rotate either section (see Figure 10.10) so the seams
on both pipe sections are aligned as shown in Figure

10.11.

• Pull carefully to separate the pieces of pipe.

Figure 10.10 Rotate Seams for Disassembly

120º

Figure 10.8 Securing Vertical Pipe Sections

120º

Figure 10.11 Align and Disassemble Vent Sections

Figure 10.9 Securing Horizontal Pipe Sections

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

47

10 in. (254 mm)

12 in. (305 mm)

INTERIOR

WALL SHIELD

F. Install Support Brackets

For Horizontal Runs - The ue system must be supported

every 5 ft. (1.52 m) of horizontal run by a horizontal pipe
support. To install support brackets for horizontal runs:

• Place the pipe supports around the ue pipe.

• Nail the pipe supports to the framing members.

For Vertical Runs - The ue system must be supported
every 8 ft. (2.44 m) above the heater ue outlet by wall
brackets. To install support brackets for vertical runs:

• Attach wall brackets to the ue pipe and secure the wall
bracket to the framing members with nails or screws.

WALL BRACKET

WALL STUD

2.44 m

FLUE

OUTLET

25 mm

Figure 10.13 Flue Pipe & Firestop

For Vertical Runs - One restop is REQUIRED at the hole

in each ceiling through which the ue passes.

To install restops for vertical runs that pass through
ceilings:

• Position a plumb bob directly over the center of the
vertical ue component.

• Mark the ceiling to establish the centerpoint of the ue.

• Drill a hole or drive a nail through this center point.

• Check the oor above for any obstructions, such as
wiring or plumbing runs.

• Reposition the heater and ue system, if necessary, to
accommodate the ceiling joists and/or obstructions.

• Cut a 10 in. x 10 in. (254 mm x 254 mm) hole through
the ceiling when using DVP pipe, and a 9 in. x 9 in.
(229 mm x 229 mm) hole when using SLP pipe. Use
the restop pipe opening as a guide.

• Frame the hole with framing lumber the same size as
the ceiling joists.

Figure 10.12 Installing Support Brackets

G. Install Firestops

For Horizontal Runs - Firestops are REQUIRED on both

sides of a combustible wall through which the ue passes.

To install restops (heat shield) for horizontal runs that pass
through either interior or exterior walls:

• Cut a 10 in. by 12 in. (254 mm X 305 mm) hole through
the wall.

• Position the restops on both sides of the hole previously
cut and secure the restops with nails or screws.

• The pipe opening of the restops MUST BE placed
towards the bottom of the restop.

• Continue the ue run through the restop.

48

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

A

NEW
FRAMING

CEILING

Figure 10.14 Hole and New Framing Members

MEMBERS

SLP

DVP

A B

9 in.

(229 mm)

10 in.

(254 mm)

(229 mm)

(254 mm)

B

CHIMNEY
HOLE

EXISTING CEILING
JOISTS

9 in.

10 in.

If the area above the ceiling is NOT an attic, position

EXTERIOR

INTERIOR

Interior

Wall Shield

Inner Flue

Rear Flue

Heat Shield

1-1/2 in.
(38 mm min)

overlap

Outer Flue

and secure the ceiling restop on the ceiling side of the
previously cut and framed hole.

JOIST

CEILING

NAILS (4 REQUIRED)

Figure 10.15 Ceiling Firestop (Ceiling Side)

CEILING FIRESTOP

If the area above the ceiling IS an attic, position and secure
the restop on top of the previously framed hole.

NAILS (4 REQUIRED)

CEILING

CEILING FIRESTOP

Figure 10.16 Attic Firestop

H. Flue Termination

For Horizontal Terminations using the SLP-TRAP2 or
DVP-TRAP2

To attach and secure the termination to the last section of
horizontal ue:

• The rear ue heat shield MUST be placed one inch above
the top of the ue between the wall shield and the base
of the termination cap.

• One section of the heat shield is attached to the wall
shield. The other is attached to the termination cap in
the same manner (see Figure 10.17).

• The heat shield sections will overlap to match the wall
thickness (depth).

• If the wall thickness does not allow the required 1-1/2 inch
(38 mm) heat shield overlap, an extended heat shield
must be used. The extended heat shield will need to be
cut to the thickness of the wall and be attached to the
wall shield.

• The small leg in the shield rests on top of the ue to
properly space it from the pipe section (see Figure 10.17).

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

RAFTER

Figure 10.17 Venting through the Wall

• The termination kit should pass through the wall restops
from the exterior of the building.

• Adjust the termination cap to its nal exterior position on
the building and interlock the ue sections.

WARNING!Risk of Fire! the termination cap must be
positioned so that the arrow is pointing up.

• Use a high-temperature sealant gasket to seal between
the pipe and exterior restop.

1 in. (25 mm)

7-1/2 in.
(192 mm)
MINIMUM

Figure 10.18 Termination Cap

Cap Specication Chart

(depth without using additional pipe sections)

350TRSI-AUF

350TRSILP-AUF

DVP-TRAP2 / SLP-TRAP2

Rear Vent Depth

5-1/2 in. (152 mm) to 9-1/2 in. (241 mm)

49

I. Heat Shield Requirements for Horizontal

Termination

WARNING!RiskofFire!To prevent overheating and re,
heat shields must extend through the entire wall thick­ness.

• DO NOT remove the heat shields attached to the
wall shield restop and the horizontal termination cap
(shown in Figure 10.18).

• Heat shields must overlap 1-1/2 in. (38 mm) mini­mum.

There are two sections of the heat shield. One section
is factory-attached to the wall shield restop. The other
section is factory-attached to the cap. See Figure 10.18.

If the wall thickness does not allow the required 1-1/2 in.
(38 mm) heat shield overlap when installed, an extended
heat shield must be used.

• If the wall thickness is less than 4 in. (102 mm) (DVP)
or 4-3/8 in. (111 mm) (SLP), the heat shields on the cap
and wall shield restop must be trimmed. A minimum
1-1/2 in. (38 mm) overlap MUST be maintained.

• Use an extended heat shield if the nished wall
thickness is greater than 7-1/4 in. (184 mm).

• The extended heat shield may need to be cut to length
maintaining sufcient length for a 1-1/2 in. (38 mm)
overlap between heat shields.

• Attach the extended heat shield to either of the existing
heat shields using the screws supplied with the extended
heat shield. Refer to vent components diagrams in the
back of this manual.

• Rest the small leg on the extended heat shield on top
of the pipe section to properly space it from the pipe
section.

Important Notice: Heat shields may not be eld constructed.

J. Install Metal Roof Flashing

• See minimum vent heights for various pitched roofs
(Figure 10.19) to determine the length of pipe to extend
through the roof.

• Slide the roof ashing over the pipe sections extending
through the roof as shown in Figure 10.20.

HORIZONTAL

OVERHANG

610 mm MIN.

TERMINATION

CAP

Angle H (Min.) mm

0°-26.6° .......................................................... 500*

26.6°-30.3° .......................................................... 500*

30.3°-33.7° .......................................................... 500*

33.7°-36.9° .......................................................... 610*

36.9°-39.8° .......................................................... 760

39.8°-42.5° .......................................................... 990

42.5°-45.0° ........................................................1 220

45.0°-49.4° ........................................................1 520

49.4°-53.1° ........................................................1 830

53.1°-56.3° ........................................................2 130

56.3°-59.0° ........................................................2 290

59.0°-60.3° ........................................................2 440

510 mm MIN.

VERTICAL

WALL

LOWEST

DISCHARGE

OPENING

X

305 mm

ROOF PITCH
IS X/ 305 mm

H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING

50

Figure 10.19 Minimum Height From Roof To Lowest Discharge

Opening

NOTICE:Failure to properly caulk the roof ashing and
pipe seams may permit entry of water.

• Caulk the gap between the roof ashing and the outside
diameter of the pipe.

• Caulk the perimeter of the ashing where it contacts the
roof surface. See Figure 10.20.

• Caulk the overlap seam of any exposed pipe sections
that are located above the roof line.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

CAULK

Figure 10.20

K. Assemble and Install Storm Collar

CAUTION!RiskofCuts,AbrasionsorFlyingDebris.

Wear protective gloves and safety glasses during instal-

lation. Sheet metal edges are sharp.

• Connect both halves of the storm collar with two screws
(see Figure 10.21).

• Wrap the storm collar around the exposed pipe section
closest to the roof and align brackets. Insert a bolt
(provided) through the brackets and tighten the nut to
complete the storm collar assembly. Make sure the collar
is tight against the pipe section.

• Slide the assembled storm collar down the pipe section
until it rests on the roof ashing (see Figure 10.22).

• Caulk around the top of the storm collar (see Figure 10.23).

L. Install Vertical Termination Cap

• Locate and mark the ue center point on the underside
of the roof, and drive a nail through the center point.

• Make the outline of the roof hole around the center point
nail.

• The size of the roof hole framing dimensions depend on
the pitch of the roof. There MUST BE a 1 in. (25 mm)
clearance from the vertical ue pipe to combustible ma­terials.

• Mark the roof hole accordingly.

• Cover the opening of the installed ue pipes.

• Cut and frame the roof hole.

• Use framing lumber the same size as the roof rafters and
install the frame securely. Flashing anchored to the frame
must withstand heavy winds.

• Continue to install concentric ue sections up through
the roof hole and up past the roof line until you reach the
appropriate distance above the roof.

• Attach the vertical termination cap by sliding the inner
collar of the cap into the inner ue of the pipe section
while placing the outer collar of the cap over the outer
ue of the pipe section.

• Secure the cap by driving three self-tapping screws
(supplied) through the pilot holes in the outer collar of
the cap into the outer ue of the pipe (see Figure 10.23).

TERMINATION CAP

BRACKETS

Figure 10.21 Assembling the Storm Collar

Figure 10.22 Assembling the Storm Collar Around the Pipe

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

(1 of 3)

STORM
COLLAR

SCREWS

CAULK

Figure 10.23

51

11

Gas Information

A. Gas Pressure Requirements

WARNING! Risk of Explosion! An in-line regulator

MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.

Pressure requirements for 350TRSI-AUF and 350TRSILP­AUF replaces are shown in the table below.

Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.

The replace and its individual shut-off valve must be dis­connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6 kPa.

If the replace must be isolated from the gas supply pip­ing system by closing an individual shut-off valve, it must
be of the handle-less type.

WARNING

Fire Risk
Explosion Risk
High pressure will damage valve.

• Disconnect gas supply piping BEFORE

pressure testing gas line at test pressures

above 6 kPa.

• Close the manual shutoff valve BEFORE

pressure testing gas line at test pressures

equal to or less than 6 kPa.

B. Gas Connection

Note: Have the gas supply line installed in accordance with
local building codes by a qualied installer approved and/or
licensed as required by the locality.

Note: Before the rst ring of the appliance, the gas supply
line should be purged of any trapped air.

Note: Consult local building regulations to properly size the
gas supply line leading to the (Rp 1/2 in.) hook-up at the unit.

Incoming gas line should be piped into the valve compart­ment and connected to the ISO 7-Rp 1/2 (BSP Rp 1/2)
threaded gas inlet connection on the manual shutoff valve.

Leak test all gas line points and the gas control valve prior
to and after starting the gas appliance.

IMPORTANT NOTICE: (Items1,2and3appliesto

ALLHeat&Glogasappliances)

1. 1/2 in. GAS LINE: Run through cavity 70 mm
above nished hearth level, NOT RIGID, NOT
CLIPPED, with minimum 500 mm into cavity and
120 mm back from plaster face.

2. PVC (COMPOSITE) GASLINE must terminate
minimum 500 mm short of gas heater. Copper pipe
MUST be the nal connection to the gas heater.

3. ISOLATING SWITCH: Location within 1 metre
of replace, subject to mantelpiece etc. Check to
ensure it remains clear of any mantelpiece instal­lation.

Leak test all gas line points and the gas control valve prior
to and after starting the gas appliance.

WARNING

CHECK FOR GAS LEAKS

Explosion Risk

Fire Risk

Asphyxiation Risk

• Check all ttings and connections.

• Do not use open ame.

• After the gas line installation is complete, all
connections must be tightened and checked
for leaks with a commercially-available, non­corrosive leak check solution. Be sure to rinse
off all leak check solution following testing.

Fittings and connections may have loosened
during shipping and handling.

Natural Gas Propane

Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa

Outlet (Manifold) Gas Pressure .80- .95 kPa 2.36 - 2.61 kPa

Maximum Gas Consumption 21 MJ/h 19.8 MJ/h

Burner Injector DMS 44 (2.18 mm) DMS 55 (1.32 mm)

Pilot Injector .0181 .0121

An in-line regulator MUST be installed if the gas pressure exceeds 3.40 kPa. Failure to install a regulator could damage
valve.

52

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

The gas is introduced to the appliance on the left hand
side. See Figure 11.1.

After the gas pipe installation is complete, check carefully
all gas connections for leaks with a commercially-available,
noncorrosive leak check solution. Be sure to rinse off all
leak check solution following testing. DO NOT USE AN
OPEN FLAME.

NOTICE: the gas supply line should be purged of any

trapped air prior to the rst ring of the unit.

GAS ACCESS

Figure 11.1

• Section 16 also shows gas line access.

• Gas line may be run through knockout(s) provided.

• The gap between supply piping and gas access hole
may be caulked with high temperature caulk or stuffed
with non-combustible, unfaced insulation to prevent cold
air inltration.

• Ensure that gas line does not come in contact with outer
wrap of the appliance. Follow local codes. Reference
AS5601 Gas Installation Standard

• Pipe incoming gas line into valve compartment.

• Connect incoming gas line to the connection on manual
shutoff valve.

WARNING!RiskofFireorExplosion!Support control

when attaching pipe to prevent bending gas line.

• A small amount of air will be in the gas supply lines.

WARNING!RiskofFireorExplosion!Gas build-up dur-

ing line purge could ignite.

• Purge should be performed by qualified service

technician.

• Ensure adequate ventilation.

• Ensure there are no ignition sources such as sparks

or open ames.

Light the appliance. It will take a short time for air to purge
from lines. When purging is complete the appliance will
light and operate normally.

WARNING!Risk of Fire, Explosion orAsphyxiation!

Check all ttings and connections with a non-corrosive
commercially available leak-check solution. DONOT use
open ame. Fittings and connections could have loos­ened during shipping and handling.

WARNING!RiskofFire!DONOT change valve settings.
This valve has been preset at the factory.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

53

12

GREEN
(MAIN)

ORANGE

(PILOT)

8K1 WIRE
HARNESS

GROUND

CONTROL MODULE

DC REGULATOR

OPTIONAL ON/OFF

WALL SWITCH

RED

BLACK

BATTERY PACK

6V DC (C X 4)

BROWN

TO OPTIONAL

COMPONENTS

TO JUNCTION

CORD 220-240 VAC

AUX300CE MODULE

240V FAN

FAN

AUX 1

AUX 2

S

I

6V DC SUPPLY

JUNCTION CORD

WHITE

ORANGE

GAS TUBE

FLAME
SENSE

IGNITOR

Electrical Information

A. Wiring Requirements

NOTICE:This appliance must be installed by a qualied

electrician in accordance with the relevant national and

local regulations.

• Wire the appliance junction cord to 220-240 VAC. This
is required for proper operation of the appliance.

WARNING!RiskofShockorExplosion!DONOT wire

220/240 VAC to the valve or to the appliance wall switch.
Incorrect wiring will damage controls.

NOTICE:The mains supply to the appliance must have

isolation of a minimum 1/2 in. (3 mm) contact separation
in both poles.

WARNING!RiskofInjury!The gas supply shall be shut
off prior to disconnecting the electrical power and remov-

ing batteries (if installed) before proceeding with any
maintenance to the appliance.

B. IntelliFire Plus™ Ignition System Wiring

• Wire the appliance junction cord to 220-240 VAC for
proper operation of the appliance.

WARNING!RiskofShockorExplosion!DONOT wire

IPI controlled appliance junction cord to a switched cir­cuit. Incorrect wiring will override IPI safety lockout.

• Refer to Figure 12.1, IntelliFire Plus™ Pilot Ignition (IPI)
Wiring Diagram.

• This appliance is equipped with an IntelliFire Plus™
control valve which operates on a 6 volt system.

• For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is con­nected, must be wired to an in-line on/off switch. This is
required for servicing and/or resetting the control module
in the event of a control module LOCK-OUT.

• Plug the 6-volt AC power supply into the appliance junction
cord to supply power to the unit.

C. Optional Accessories Requirements

• This appliance may be used with a wall switch, wall
mounted thermostat and/or a remote control.

Wiring for optional Hearth & Home Technologies approved
accessories should be done now to avoid reconstruction.
Follow instructions that come with those accessories.

Optional Remote Control Receiver Location

The control module and remote control receiver can be
accessed through the air space below the rebox front
and the lower access door.

The IPI control module and the remote control receiver
are placed on the rebox bottom.

WARNING!Risk of Shock!Label all wires prior to dis-

connection when servicing controls. Wiring errors can
cause improper and dangerous operation. Verify proper
operation after servicing.

WARNING!RiskofShock!Replace damaged wire with

type 105º C rated wire. Wire must have high temperature
insulation.

Figure 12.1 IPI Wiring Diagram /RC300AU

54

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

BLUE

BROWN

GREEN/
YELLOW

Figure 12.2

NG/LP SETTING

STATUS INDICATOR LED

SELECTOR

SWITCH

FLAME HI/LO SWITCH

240V BLOWER

GROUND TERMINAL TO

FIREPLACE CHASSIS

JUNCTION CORD

AUX 300 CE

D. Blower

These heaters have a factory installed fan and electrical
junction cord. These components are located behind the
lower door.

Use of the fan requires that the Junction cord (factory in­stalled) be connected to 220/240 VAC service before per­manently enclosing the heater. The service cord is found
on the right exterior side of the unit. See Figure 12.2 for
wire connection detail.

E. Control Module Operation

1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 12.3.

OFF Position: Appliance will ignore all power inputs and

will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.

ON Position: Appliance will ignite and run continuously

in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for

initial installation or power outage operation with battery

backup.

REMOTE Position: Appliance will initiate commands

from an optional wired wall switch and/or the wireless
remote (RC300AU).

2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/
LO selector switch on the module. See Figure 12.3.
Note that the ame HI/LO selector switch will become
inactive once an optional remote control (RC300AU)
is programmed to the control module. Note that the
control module will always ignite the replace on HI
and remain so for the initial 10 seconds of operation.
If the HI/LO is switched to the LO position, the ame
output will automatically drop to the lowest setting after
the ame has been established for 10 sec. After this
10 second period, the ame can be adjusted from HI
to LO with the switch.

3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.

4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.

5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/or
respond to a command to ignite via the wall switch and/
or remote. In this case, the module may have gone
into LOCK-OUT mode. In this state, it will emit a RED/
GREEN LED error code. To reset the error code, switch
the selector to OFF, and then back to REMOTE or ON.
If the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.

Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.

Note: For units installed in Australia, the residence’s 220/240
wall outlet to which this appliance’s power cord is connected,
must be wired to an in-line on/off switch. This is required for
servicing and/or resetting the control module in the event of
a control module LOCK-OUT.

Figure 12.3 Control Module

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

55

Hearth & Home Technologies disclaims any responsibility
for, and the warranty will be voided by, the following actions:

• Installation and use of any damaged system component.

• Modication of the system component.

• Installation other than as instructed by Hearth & Home
Technologies.

• Installation and/or use of any component part not approved
by Hearth & Home Technologies.

Any such action may cause a re hazard.

• Read, understand and follow these instructions for safe
installation and operation.

Fireplace Specic Information

Standard replace features vary. Consult the installation
manual for available options.

The included AUX300CE receiver provides additional fea-
tures: Fan control and two Aux functions.

The REM300-HNG-AU remote control system functions
include: On/Off, Thermostat Mode, Timer Countdown,
and Flame Adjustment (for replaces with variable ame).

Kit Contents

REM300-HNG-AU

• REM300-HNG-AU Transmitter

• AAA Batteries (3)

• Wall Holder

• Drywall Anchor (2)

• Screws (2)

Introduction

The RC300AU multifunctional remote control is de­signed to control pilot light, ame height, blower speed,
and up to two 220-240VAC auxiliary functions on your
gas replace. The RC300AU is equipped with thermo­stat functions which can automatically control the tem­perature in the room in which it is installed. The control
is only for use with the Hearth & Home Technologies
IntelliFire Plus™ system (IPI). The AUX300CE module
is rated for 220-240VAC, 50-60 Hz, and is required for

operation of this remote control device.

Installation Precautions

The installation of this remote control must be performed
by a qualied service technician. This remote control is
tested and safe when installed in accordance with this in­stallation manual. Do not install any components that may
be damaged.

Do not modify, disassemble, or substitute any of the com­ponents included with this kit. Installation of this unit must
be done by a qualied service technician.

Placement of this remote control may affect performance.
An assessment of the space should be done prior to in­stallation for optimum performance.

Determine Location

Determine the location for the remote control. The selected
location should be in the same space as the gas replace.
Never place this unit in a separate room. The remote control
must be placed within 30 ft. (9.14 m) of the replace but
should not be exposed to extreme heat.

The RC300AU is approved for interior installation and
should not be used in exterior applications.

• Keep remote control out of reach of children.

56

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

FCC Requirements

WARNING! Risk of Fire! Changes or modications to

this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate

the equipment.

Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and EN298 for
multi-functional control. These limits are designed to
provide reasonable protection against harmful inter­ference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference
to radio communications. However, there is no guar­antee that interference will not occur in a particular in­stallation. If this equipment does cause harmful inter­ference to radio or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and
receiver.

• Connect the equipment into an outlet on a circuit dif­ferent from that to which the receiver is connected.

• Contact the dealer or an experienced radio TV techni­cian for help.

Installation of Remote Control Housing

CAUTION! Risk of Fire! DO NOT install damaged or

modied components. Warranty will be voided if dam-
aged or modied components are installed.

1. Remove remote control components from packaging.

2. Remove battery cover from the back of the remote by
sliding it down and install 3 AAA batteries.

To prevent unintended operation when not using your re­place for an extended period of time (summer months,
vacation, trips, etc):

• Remove batteries from remote control.

• Unplug switching adapter and remove back-up batteries.

3. Secure the remote control housing on a at wall sur­face using the two screws and wall anchors provided.
See Figure 12.5.

Changing Temperature Scale

To change the temperature display between Celsius and
Fahrenheit, remove the battery cover from the back of the
remote control and slide the switch to your desired tem­perature scale (see Figure 12.4). The screen will auto­matically change the indicators on the room temperature
and set temperature portion.

Figure 12.4 Temperature Scale

Figure 12.5 Mounting Remote Control Housing

4. Place remote control inside housing. See Figure 12.6.

Figure 12.6 Remote in Housing

5. Close the housing door. See Figure 12.7.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

57

Figure 12.7 Mounting Remote Control Housing

AUX300CE Module Installation

• Insert the 4 hole harness from the AUX300CE module into
the 4 pin plug on the control module. See Figure 12.8.

CONTROL MODULE

AUX 300CE

CABLE

Programming the RC300AU to the Control Module

CAUTION!Riskofburns!DO NOT program the remote

control to the control module when replace is hot.

• Verify the ON/OFF/REMOTE switch is in the REMOTE
position. Green LED light will blink three times and the
control module will beep once 5 seconds later when
ready. See Figure 7.

• Using a small item (such as a paper clip) press and
release the LEARN button located near the ON/OFF/
REMOTE switch. See Figure 12.10.

• Control module will beep once and LED will blink green
for 10 seconds.

• While the LED is blinking, press the POWER button on
the remote control. A double beep will come out of the
control module to indicate that it has been programmed
successfully.

NOTICE:Up to three remote controls can be programmed

into the control module. Simply press a button on the other
remote controls during the 10 second programming process
to add another remote into the system. It is recommended
to program only one RC300AU remote control.

To clear memory in the control module, use a small item
(such as a paper clip) to press and release the LEARN
button. Control module will beep once and LED will blink
green for 10 seconds DO NOT press any buttons on the
remote during the ten seconds that the green LED blinks.
The memory will be cleared. Note that the RC300AU will
not be programmed if it’s in STANDBY mode. Press the
ON/OFF button twice to switch to IDLE mode.

Figure 12.8 AUX 300 module installation

Fan Installation

• Insert the 3 prong plug from the fan into the receptacle
located in the AUX300CE module. See Figure 12.10.

• Insert 3 prong plug from AUX300CE module into REM/
AUX receptacle of replace junction cord.

AUX 1:

3 steps, HIGH,

MED and LOW

AUX 2:

ON/OFF

MODULE

3 PRONG PLUG (FAN):

3 steps, timer based,

3 min. ON, 12 min. OFF

FAN CORD

AUX 300

REMOTE POSITION

LEARN BUTTON

Figure 12.10 Programming RC300AU

Figure 12.10 Plug Fan into AUX300CE Module

58

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

V

Menu

V

V

V

Display Screen

FIREPLACE STATUS

THERMOSTAT

THERMOSTAT DESIRED
TEMP SETTING

Idle When Remote is in ON Mode

The remote control will go into an idle mode if no but­tons are pressed within 5 seconds. Press any button to
resume full functionality. In idle mode only active func­tions will show on the screen.

FLAME HEIGHT

FAN SPEED

ADJUSTABLE
AUXILIARY

ADJUSTABLE
OUTPUT (ON/OFF)

TIMER DISPLAY/FUNCTION

Figure 12.11 RC300AU Display Screen

Function Buttons

Use POWER button to turn the unit on and off.

Menu

Use MENU button to display the menu functions.
Only functions that can be activated will be
displayed. For example: Flame Height will not

be displayed when the remote status is OFF.

Select

Use the SELECT button to select the current
feature.

V

Use the UP and DOWN arrows to toggle
through the menu functions and value selec-

V

tions in the submenus.

CHILD LOCK
INDICATOR

TRANSMISSION
INDICATOR

LOW BATTERY
INDICATOR

FUNCTION LEVEL
INDICATOR

ROOM TEMP
DISPLAY

Standby mode

The remote control will go into a standby mode if no but­tons are pressed within 5 minutes. Press the POWER
button to reactivate the remote control to ON mode. Ac­tive functions will be displayed

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

59

About ON Mode

• All functions can be accessed when the remote control
is in the ON mode.

• Only active functions will be displayed when the remote
control is in the ON mode. For example: if the fan is the
only function that’s active, the fan icon and ame will be
the only icon shown in the display.

About OFF Mode

Only the following functions can be accessed in the OFF
mode:

• AUX1

• AUX2

Only active functions will be displayed when the remote
control is in the OFF mode.

Adjusting Fan Speed

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the FAN icon
and press SELECT.

• Use the UP and DOWN arrows to adjust the FAN
SPEED, then press SELECT. The FAN SPEED can be
adjusted to 3 different settings: HIGH, MEDIUM, LOW.

NOTICE:The fan has a timer built into the control module.
After the replace is turned ON the timer will wait for 3
minutes before turning on the fan. In addition, the fan
will remain on for 12 minutes after the replace has been
turned OFF.

NOTICE:Whenever the fan is turned ON, the FAN will start

up on the high setting for 10 seconds before adjusting to
the previous user setting.

Turning ON the Fireplace

• Press the POWER button to turn the replace ON. The
replace will rst ignite the pilot. Once the pilot ame is
estabilshed the main burner will be lit.

NOTICE:Whenever the replace is cycled from OFF to
ON, the main burner will light on high for 10 seconds be­fore returning to the previous user setting.

Adjusting Flame Height

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the FLAME
icon and press SELECT.

• Use the UP and DOWN arrows to adjust the FLAME
HEIGHT, then press SELECT. The FLAME HEIGHT
can be adjusted to 5 different settings.

NOTICE:FLAME HEIGHT will not be adjustable for rst
ten seconds when replace is turned on.

NOTICE:The system will remember the previous FLAME
HEIGHT setting and will automatically adjust after 10

seconds.

AUX1 Function (Unit dependent Function)

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the AUX1 icon
and press SELECT.

• Use the UP and DOWN arrows to adjust the AUX1 output,
then press SELECT. The AUX1 function can be adjusted
to 4 different settings: HI, MED, LOW and OFF.

AUX2 Function (Unit dependent Function)

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the AUX2 icon
and press SELECT.

• Use the UP and DOWN arrows to turn the AUX2 ON or

OFF, then press SELECT. The AUX2 function can be
either be turned ON or OFF.

NOTICE:When the replace is turned OFF both AUX1 and
AUX2 will be turned off. The AUX1 and AUX2 functions can
be activated from the remote’s OFF mode, when the ame
is off. When the replace is turned back ON, the AUX1
and AUX2 settings will be restored to the previous setting.

60

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Adjusting Thermostat

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the THERMO
icon and press SELECT.

• Use the UP and DOWN arrows to turn the THERMO ON
or OFF, then press SELECT (the SET TEMP will start
blinking). Using the UP and DOWN arrows select the
desired temperature and press SELECT.

NOTICE:If the THERMO function is on, the SET TEMP
can be adjusted at any time by pressing the UP and DOWN
arrows.

NOTICE: As the ROOM TEMP (RT) approaches SET
TEMP (ST), the remote system will automatically adjust
the ame height. If the RT rises above ST, the replace
will shut down the main burner. After this, the replace will
turn back on after the RT drops below the ST.

NOTICE:The system will remember the previous TEM-

PERATURE setting when THERMOSTAT mode is cycled
ON or OFF.

NOTICE:If your installation includes an optional wired ON/

OFF wall switch, it should be in the OFF position when

using the RC300AU in thermostat mode.

Adjusting Timer

• Press the MENU button to activate the menu.

• Using the UP and DOWN arrows highlight the TIMER
icon and press SELECT.

• Use the UP and DOWN arrows to turn the TIMER ON
or OFF, then press SELECT. Using the UP and DOWN
arrows select the desired set time and press SELECT.
Timer operates in increments of 15, 30, 45, 60, 90, 120
and 180 minutes.

Setting the Child Lock

• Press and hold the MENU and UP arrow buttons simul­taneously for 4 seconds to enable or disable the child
lock feature.

NOTICE:No functions will be usable until child lock feature
is disabled.

Power Outage

• If replace battery backup system IS installed at time of
power outage, replace operation will not be interrupted.

• If replace battery backup system IS NOT installed at
time of power outage, replace will shut off. To resume
replace operation, install battery backup.

NOTICE: Battery polarity must be correct or module
damage will occur.

Manual Fireplace Shutoff

In the unlikely event that the remote wall switch malfunc­tions and will not turn off the replace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn off the replace:

CAUTION! Risk of burns! Fireplace surfaces are hot

when operating and during cool down. Use care and

wear gloves when opening the front and accessing com-

ponents inside the replace.

Check remote screen for battery level indicator, replace
the batteries if low battery is indicated (See Figure 12.13).

Turn off the control module:

• Open or remove the decorative front to access the control
module.

• Move switch to OFF (See Figure 12.11).

Disconnect power to the control module:

• Open or remove the decorative front to access power
cord and/or back-up batteries.

• Unplug the control module and/or remove back-up
batteries.

Shut off gas to the appliance:

• Open or remove the decorative front and locate the gas
shut-off valve to the left of the gas control.

• Rotate the shut off valve 90 degrees to turn off gas supply.

Turn off power to the replace (if back-up batteries
are not installed):

• Locate house circuit breaker for replace.

• Turn off the circuit breaker.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

61

Frequently Asked Questions/Troubleshooting

Symptom Possible Cause Corrective Action

Batteries Verify batteries are functional and installed correctly.

Remote control is in Child

Remote control will not transmit

Control module will not take
commands from remote control

Fan does not turn on when replace

is started

Fan does not turn off when replace
turned off

Fireplace shuts down after extended

periods

Fireplace is on but will not shut off
with the remote control

Lock mode

Buttons not being pressed
rmly

Control module is not in
“REMOTE” mode

Control module and remote
control are not programmed

to each other

Control module is un­plugged. In case of power
outage, backup batteries
are depleted or missing

Built in time delay

Built in time delay The fan will run for twelve minutes after the replace is turned off.

Built-in timer

External wired wall switch

Remote control or control
module failure

Disengage Child Lock mode.

Press button rmly for one to two seconds to ensure transmis­sion to module.

Ensure module switch is set to REMOTE.

The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro­gram the remote control.

If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the re­place junction cord located in the controls area. Also verify that
the batteries are installed in the battery pack.

The replace must run for three minutes in order for the fan to
engage.

The replace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.

The replace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.

At control module, turn off replace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.

62

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13

Finishing

A. Mantel and Wall Projections

WARNING!RiskofFire!Comply with all minimum clear­ances as specied. Framing closer than the minimums list-

ed must be constructed entirely of noncombustible materials

(i.e., steel studs, concrete board, etc.)

Combustible Mantels

305

279

NON-COMBUSTIBLE

BOARD

152

127

102

76

51

51

TOP FRONT EDGE

OF FIREPLACE

Note: All measurements in millimeters.

Note: Measurement is taken from top of the opening,

NOT the top of the replace.

254

229

203

178

229

203

178

152

127

102

76

254

279

305

B. Facing Material

• Metal front faces may be covered with non-combustible
materials only.

• Facing and/or nishing materials must not interfere with
air ow through louvers, operation of louvers or doors,
or access for service.

• Facing and/or nishing materials must never overhang
into the glass opening.

• Observe all clearances when applying combustible
materials.

• Seal joints between the nished wall and appliance top
and sides using a 300 ºF (149 ºC) minimum sealant.

WARNING! Risk of Fire! DO NOT apply combustible

materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specied in
this manual. Overlapping materials could ignite and will
interfere with proper operation of doors and louvers.

B

Figure 13.1 Minimum Vertical and Maximum Horizontal
Dimensions of Combustibles

Combustible Mantel Legs or Wall Projections

* Add 1/2 in. (13 mm for rear vent)

1/2 in.

*

TOP VIEW

2-7/8 in.*

(876 mm)
MINIMUM

Figure 13.2 Combustible Mantel Leg or Wall Projections
(Acceptable on both sides of opening)

(13 mm)
MINIMUM

3 ft. (914 mm) MAXIMUM

A

350TRSI-AUF

350TRSILP-AUF

Figure 13.3 Noncombustible Facing Diagram

Inches 29 33

Millimeters 741 837

A B

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63

14

Appliance Setup

A. Remove Fixed Glass Assembly

See Section 9.E.

B. Remove the Shipping Materials

Remove shipping materials from inside or underneath the
rebox.

C. Clean the Appliance

Clean/vacuum any sawdust that may have accumulated
inside the rebox or underneath in the control cavity.

D. Accessories

Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap­proved accessories.

WARNING!RiskofFireandElectricShock!Use ONLY
Hearth & Home Technologies-approved optional acces-

sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.

DONOTMODIFYTHISAPPLIANCE

64

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

E. Log Placement Instructions Log Assembly: LOGS-350CE-D

PILOT

BRACKET TAB

SUPPORT

BRACKET

1

BURNER TABS

2

3

4

5

6

Carefully remove the logs from the packaging. CAUTION: Logs are fragile!

1

1

LOG #1 (SRV327-701): Place log #1 at the rear of the unit, with the left edge behind the tab on the pilot bracket. The right

side sits behind the tab on the support bracket.

2

LOG #2 (SRV2033-701): Locate the bottom groove of log #2 over the left most grate tine and align over

the burner by placing the log slot over the burner tab as shown.

2

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

65

3

LOG #3 (SRV705-703): Rest log #3 against the right front grate corner and place its slot over the right

burner tab.

3

4

1

4

1

2

LOG #4 (SRV530-716): Place the left end of log #4 in the groove on log #2 and the right end on log #1

as shown.

2

5

1

5

1

LOG #5 (SRV438-724): Locate the top of log #5 onto log #1 and log #3, and place the bottom on the right

side of the fourth grate tine.

66

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6

LOG #6 (SRV540-704): Place log #6 against the second and third grate tines.

If sooting occurs, the logs might need to be repositioned slightly to avoid excessive ame impingement.

6

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67

15

Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.

A. IntelliFire Plus™ Ignition System

Symptom Possible Cause Corrective Action

1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.

2. Pilot won’t light,

there is no noise or

spark.

3. Pilot sparks, but
Pilot will not light.

A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

connected to correct terminals on module and pilot assembly.

B. Loose connections or electrical

shorts in the wiring.

C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be

A. No power, transformer installed

incorrectly, or depleted batteries.

B. A shorted or loose connection in

wiring conguration or wiring har­ness.

C. Improper wall switch wiring. Verify that 220/240 VAC service power is “ON” to appliance.

D. Module not grounded. Verify black ground wire from module wire harness is grounded to

A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet

Verify no loose connections or electrical shorts in wiring from mod­ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and ame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.

approximately .17 in. or 1/8 in. (3 mm).

Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable read­ings of a good transformer are between 6.4 and 6.6 volts AC. Bat­tery power supply voltage must be at least 4 volts. If less than 4
volts, replace batteries.

Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight t. Verify pilot assembly wiring to module. Re­move and verify continuity of each wire in wiring harness. Replace
any damaged components.

metal chassis of appliance.

pressure reading is within acceptable limits.

68

B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be

approximately .17 in. or 1/8 in. (3 mm).

C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.

D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Troubleshooting (continued)

Symptom Possible Cause Corrective Action

4. Pilot lights but contin-

ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot ame has been lit,
ame rectication has
not occurred.)

5. Carbon Deposition

A. A shorted or loose connection in ame

sensing rod.

B. Poor ame rectication or contaminated

ame sensing rod.

C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-

D. Damaged pilot assembly or contami-

nated ame sensing rod.

A. Log Placement Verify placement and assure ame is not excessively

B. Shutter Setting Check to assure correct shutter setting for your model and

C. Gas Type Assure correct fuel matches unit gas model and components.

Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
ame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.

With xed glass assembly in place, verify that ame is en­gulng ame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi­meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orice is installed and gas inlet is set to pressure speci­cations. Polish ame sensing rod with ne steel wool to
remove any contaminants that may have accumulated on
ame sensing rod.

pliance. Verify that wire harness is rmly connected to the
module.

Verify that ceramic insulator around the ame sensing rod
is not cracked, damaged, or loose. Verify connection from
ame sensing rod to white sensor wire. Polish ame sens­ing rod with ne steel wool to remove any contaminants
that may have accumulated on ame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.

impinging on log.

gas type.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

69

16

Reference Materials

A. Appliance Dimension Diagram

Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5.

GAS LINE ACCESS

O

P

Q

R

Ø

C

V

S

N

M

L

K

Ø

J

E

D

F

I

H

Location Inches Millimeters

A 33

B 28

C 24-1/8

D 15

E 29-3/16

F 3-1/2

G 6-7/8

H 21-1/4

I 32-1/2

J 38-3/4

K 8

Figure 16.1 Appliance Dimensions

70

B

T

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

838

714

613

384

741

90

175

541

827

984

203

A

Location Inches Millimeters

L 8-3/4

M 16-5/16

N 1/2

O 22-3/4

P 11-3/8

Q 15-7/8

R 6-5/8

S 2-3/16

T 6

U 1

V 28

U

G

ELECTRICAL
ACCESS

223

414

13

578

289

403

168

55

153

25

712

B. Maintenance Tasks

Inspect Maintenance Tasks

Doors 1. Inspect for scratches, dents or other damage and repair as necessary.

2. Verify no obstructions to airow.

3. Verify maintenance of proper clearance to combustible household objects.

Gasket Seal, Glass
Assembly and Glass

Valve Compartment
and Firebox Top

Logs 1. Inspect for broken, damaged, or missing logs. Replace as necessary.

Firebox 1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.

Burner Ignition and
Operation

Flueing 1. Inspect venting for blockage or obstruction such as bird nests, leaves, etc.

Remote controls 1. Verify operation of remote.

Carbon Deposition 1. Appliances incorporating a live fuel effect, and designed to operate with luminous ames, may exhibit slight

1. Inspect gasket seal and its condition.

2. Inspect glass panels for scratches and nicks that can lead to breakage when exposed to heat.

3. Conrm there is no damage to glass or glass frame. Replace as necessary.

4. Verify that latches engage properly, clip studs are not stripped, and glass attachment components are intact
and operating properly. Replace as necessary.

5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be removed.

1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips
that have penetrated the sheet metal are sharp and should be avoided.

2. Remove any foreign objects.

3. Verify unobstructed air circulation.

2. Verify correct log placement and no ame impingement causing sooting. Correct as necessary.

2. Replace appliance if rebox has been perforated.

1. Verify burner is properly secured and aligned with pilot or igniter.

2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.

3. Replace ember materials with new dime-size and shape pieces. Do not block ports or obstruct lighting paths.

4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.

5. Inspect for lifting or other ame problems.

6. Inspect orice for soot, dirt or corrosion.

7. Verify manifold and inlet pressures. Adjust regulator as required.

8. Inspect pilot ame strength. Clean or replace orice as necessary.

9. Inspect thermocouple/thermopile or IPI sensor rod for soot, corrosion and deterioration. Polish with ne steel
wool or replace as required.

2. Conrm that termination cap remains clear and unobstructed by plants, etc.

3. Verify that termination cap clearance to subsequent construction (building additions, decks, fences or sheds)
has been maintained.

4. Inspect for corrosion or separation.

5. Verify weather stripping, sealing and ashing remains intact.

2. Replace batteries in remote transmitters and battery-powered receivers.

carbon deposition.

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

71

C. Vent Components Diagrams

Effective

Height/Length

DVP Pipe (see chart)

Assembled

Height: 24 in. (610 mm)

Diameter: 10 in. (254 mm)

10 in.

(254 mm)

Pipe

DVP4 4 102

DVP6 6 152

DVP12 12 305

DVP24 24 610

DVP36 36 914

DVP48 48 1219

DVP6A 3 to 6 76 to 152

DVP12A 3 to 12 76 to 305

Effective Length

Inches Millimeters

10 in.

(254 mm)

1 in.

(25 mm)

10-1/2 in.
(267 mm)

4-7/8 in.

( 276 mm)

9-1/4 in.

(235 mm)

13-1/4 in.
(337 mm)

10-7/8 in.

(276 mm)

DVP45 (45º Elbow)

11-3/8 in.
(289 mm)

7-3/8 in.

(187 mm)

1-1/4 in. (32 mm)

1/2 in.

TYP

(13 mm)

45

°

DVP-AS2

10 in.

(254 mm)

UP

DVP-HVS (Vent Support)

5 in.

(127 mm)

DVP-FS (Ceiling Firestop)

1- 1/2 in.

(38 mm)

12 in.

(305 mm)

14 in.

(356 mm)

DVP90ST (90° Elbow)

12 in.

(305 mm)

6 in.

(152 mm)

DVP-WS (Wall Shield Firestop)

1 in.
(25 mm)

8 in.

(203 mm)

Figure 16.3 DVP vent components

72

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

C. Vent Components Diagrams (continued)

Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be
used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the

existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B
will be required.

15-1/8 in.
(384 mm)

(305 mm)

DVP-TRAP2

Horizontal Termination Cap

12 in.

8 in.

(203 mm)

Max

Effective

Length

Heat

Shield

Term Cap

Trap2

Minimum

Effective Length

5-3/8 in. 9-3/8 in.

137 mm 238 mm

Effective Length

Maximum

1 in.

(25 mm)

14 in.

(356 mm)

DVP-TRAP2

7-1/4 in.

(184 mm)

3/8 in. (10 mm)

1 in. (25 mm)

7-3/4 to 10-3/8 in.

(197 to 264 mm)

DVP-FBHT

FireBrickTermination Cap

Figure 16.4 DVP vent components

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

73

C. Vent Components Diagrams (continued)

15 in.

(381 mm)

8-1/8 in.

(206 mm)

13 in.

(330 mm)

Effective Length

5-3/4 to 8-3/8 in.

146 to 213 mm

5-1/2 in.
140 mm

DVP-HRC-SS

DVP-HRC-ZC-SS

Horizontal Termination Cap

WARNING

Fire Risk.

• When using DVP-HRC-SS and DVP-HRC-ZC­SS termination caps on top vented fireplaces, a
6 inch (152 mm) minimum vertical vent section is
required before installing first elbow.

87°

8-3/8 in.
213 mm

3°

10-1/2 in.

267 mm

10-7/8 in.

276 mm

DVP-TRAPFL

Flashing

13-1/4 in.
(367 mm)

24-5/8 in.

(625 mm)

24-5/8 in.
(625 mm)

RF12M

Roof Flashing Multi-pak

27-1/2 in.
(127 mm)

31 in.

(787 mm)

13-1/4 in.
(367 mm)

14 in.

(356 mm)

12 in.

305 mm

7-1/4 in.

(184 mm)

5-1/4 in.

(133 mm)

VerticalTermination Cap (Highwind)

13-7/8 in.

(352 mm)

DVP-TVHW

9-1/2 in.

(241 mm)

12-1/2 in.

(318 mm)

Figure 16.5 DVP vent components

74

RF6M

Roof Flashing Multi-pak

DRC-RADIUS

Cap Shield

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

B. Vent Components Diagrams (continued)

6-1/2 in.
165 mm

8-3/4 in.
222 mm

6-5/8 in.
168 mm

SLP45

45° Elbow

6 in.

152 mm

6-1/2 in.
165 mm

6-1/2 in.
165 mm

9-1/4 in.
235 mm

6-5/8 in.
168 mm

9-7/8 in.
251 mm

SLP90

90° Elbow

Effective

Height/
Length

SLP-PIPE

Effective Height/Length

Pipe

SLP4 4 102

SLP6 6 152

SLP12 12 305

SLP24 24 610

SLP36 36 914

SLP48 48 1219

SLP6A 2 - 6 51 - 152

SLP12A 2 - 12 51 - 305

inches mm

SLP-WS

Wall Shield Firestop

SLP-HVS

Horizontal Pipe

Support

Figure 16.6 SLP Series Vent Components

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

SLP-FS

Ceiling Firestop

75

B. Vent Components Diagrams (continued)

Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be
used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm)
the existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a
DVP-HSM-B will be required.

8 in.

(203 mm)

15-1/8 in.
(384 mm)

Heat

Shield

12 in.

(305 mm)

SLP-TRAP2

Horizontal Termination Cap

SLP-TVHW

Termination Cap

Max

Effective

Length

Vertical

Term Cap

Trap2

Minimum

Effective Length

5-1/4 in. 9-1/4 in.

133 mm 235 mm

Effective Length

Maximum

SLP90

Figure 16.7 SLP Series Vent Components

76

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

SL-2DVP

DVP-FBHT

DVP-FBHT

D. Service Parts

Service Parts

350TRSI-AUF

Log Set Assembly

4

1

2

6

5

12

13

28” Gas Fireplace - DV

3

10

11

Beginning Manufacturing Date: Sept 2010

Ending Manufacturing Date: Active

7

9

8

16

15

14

IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.

ITEM DESCRIPTION COMMENTS PART NUMBER

Log Set Assembly LOGS-350CE-D

1

2

3

4

5

6

7

8

9

10 Glass Assembly GLA-3504TRS

11

12

13

14

15

16

Additional service parts appear on following page. 2/13

Log #1 SRV327-701

Log #2 SRV2033-701

Log #3 SRV705-703

Log #4 SRV530-716

Log #5 SRV438-724

Log #6 SRV540-704

Grate Assembly 2033-013

Base Pan 2033-105

Burner Assembly N 2089-010

Burner Assembly P 2089-012

Hood SRV540-174

Dress Guard 2033-020

Lower Door Assembly 2033-042

Lower Door Stop 2033-125

Blower 240 Volt Assembly GFK-240V

Junction Cord Assembly 2222-374

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

77

Service Parts

350TRSI-AUF

Beginning Manufacturing Date: Sept 2010

Ending Manufacturing Date: Active

17.4

17.8

17.9

17.7

17.2

17.3

17.1

17.10

17.11

17.16

17.15

17.14

17.13

17.12

#17 Valve Assembly

17.5

17.6

IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.

ITEM DESCRIPTION COMMENTS PART NUMBER

17.1

17.2

17.3

***Pilot Assembly N

***Pilot Assembly P

Pre 0022995989

Post 002299589

Pre 002299589

Post 002299589

Pilot Bracket 2089-104

3-Hole Grommet 2118-420

2198-014

2090-022

2198-015

2090-033

Ori ce N (#44C) 582-844

17.4

Ori ce P (#55C) 582-855

OrifIce B (#56C) 582-856

17.5

17.6

17.7

12 in Flex Tube Assembly 383-302A

18 in Flex Tube Assembly 2098-320A

Valve Bracket 2118-104A

17.8 Male Connector Pkg of 5 303-315/5

17.9

17.10

17.11

17.12

17.13

17.14

17.15

17.16

**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 500mA~10A 3/4" long

***If ordering post pilot assembly with a Pre serial number must also order 2089-104

Additional service parts appear on following page.

Valve N 2166-302

Valve P 2166-303

Wire Harness 2166-304

Module, Gray 2166-306

AUX300-CE, Pre SN #0023019789 must also order Jumper Wire (2166-375)

2166-340

Jumper Wire, Fan to Aux 2166-375

Transformer, Switched DC Regulator 2166-305

Jumper wire 2187-198

Battery Pack** 4067-223

78

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13

Service Parts

Beginning Manufacturing Date: Sept 2010

Ending Manufacturing Date: Active

350TRSI-AUF

IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.

ITEM DESCRIPTION COMMENTS PART NUMBER

Exhaust Restrictor 2089-299

Gasket Assembly

Includes: Burner Neck, Shutter Bracket, Vent, Seal Cap, Valve Plate and Air Passage Gaskets.

2113-080

Glass Latch Support Assembly Pkg of 2 33858/2

Heat Shield (Control Module) 2078-121

Heat Shield, Header 2118-120

Mesh Assembly MESH-350-C

Mineral Wool 050-721

Non-comb Board 539-401

RC300AU Remote

REM300-HNG-AU

Component Bag 2166-036

Top Heat Shield, Interior 2089-109

Conversion Kits

Natural to Propane/Butane N2PB-350I-AUF

Propane to Butane P2B-350I-AUF

Propane/Butane to Natural PB2N-350I-AUF

Pilot Ori ce N .020

Pilot Ori ce B .0121

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2 /13

Pre 0022995989

Post 002299589

Pre 002299589

Post 002299589

2098-520

593-528

2098-512

593-527

79

E. Contact Information

2000-945B

Heat & Glo, a brand of Hearth & Home Technologies Inc.

7571 215

th

Street West, Lakeville, MN 55044

www.heatnglo.com

Please contact your Heat & Glo dealer with any questions or concerns.

For the location of your nearest Heat & Glo dealer,

please visit www.heatnglo.com.

- NOTES -

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

NOTICE

DO NOT DISCARD THIS MANUAL

• Important operating
an d mai n t en a n c e
instructions included.

This product may be covered by one or more of the following patents: (United States) 5601073, 5613487, 5647340,
5890485, 5941237, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122,
7098269, 7258116, 7470729, 8147240 or other U.S. and foreign patents pending.

• Read, understand and follow
these instructions for safe
installation and operation.

• Leave this manual with
party responsible for use
and operation.

80

Printed in U.S.A. - Copyright 2013

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. R • 2/13