Hearth and Home Technologies SILH50EV, SILH60EV, SILH60ENH, SILH50E, SILH60E User Manual

Models:
SILH50E



SILH50ENH
SILH50EV
SILH60E



SILH60ENH
SILH60EV
Electric Fireplace

Owner’s Manual

Installation and Operation

DO NOT DISCARD THIS MANUAL

• Important operating
and maintenance
instructions included.

• Read, understand
and follow these
instructions for safe
installation and
operation.

WARNING

If the information in these instruc­tions is not followed exactly, a
fi re may result causing property
damage, personal injury, or death.

• Do not store or use gasoline or other fl am­mable vapors and liquids in the vicinity of
this or any other appliance.

• Comply with all minimum clearances to
combustibles as specifi ed. Failure to
comply may cause house fi re.

CAUTION

DO NOT

DISCARD

• Leave this manual with
party responsible for
use and operation.

WARNING

HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot
during operation and cool down.

• Keep children away.

• CAREFULLY SUPERVISE children in same room
as heater.

• Alert children and adults to hazards of high
temperatures.

• Keep clothing, furniture, draperies and other
combustibles away.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

1

Read this manual before installing or operating this heater.

Please retain this owner’s manual for future reference.

Congratulations!

Congratulations on selecting a Heatilator electric fi replace.
The insert you have selected is designed to provide the utmost

in safety, reliability and effi ciency.

As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.

The information contained in this owner’s manual unless noted
otherwise, applies to all models.

Your new Heatilator electric fi replace will give you years of
durable use and trouble-free enjoyment. Welcome to the

Heatilator family of fi replace products!

Homeowner Reference Information

Model Name: Date purchased/installed:

Serial Number: Location on heater:

Dealership purchased from: Dealer phone:

Notes:

We recommend that you record the following pertinent
information about your heater:

Listing Label Information/Location

The model information regarding your specifi c heater can be found on the rating plate located in the upper left corner of the
fi rebox opening.

Heater

Model

Serial #

Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, IA 52641

UL 2021 FIXED AND LOCATION
DEDICATED ELECTRIC ROOM HEATER

MODEL XXXX DATE

SERIAL XXXXXXX

2

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

VOLTS: 120V
WATTS: 1500W
FREQUENCY:60Hz

Table of Contents

1 Listing and Code Approvals 4

A. Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

2 Getting Started 5

A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5

B. Design and Installation Considerations . . . . . . . . . . . . 6

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . 6

D. Inspect Heater and Components . . . . . . . . . . . . . . . . . 6

3 Framing and Clearances 7

A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7

B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

4 Wiring 9

A. 120VAC Wall Outlet Installation . . . . . . . . . . . . . . . . . . 9

B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9

C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10

D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10

5 Heater Preparation 11

A. Secure and Level the Heater . . . . . . . . . . . . . . . . . . . 11

6 Finishing 12

A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 12

C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

7 Heater Setup 14

A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . 14

B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

8 Operating Instructions 15

A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

B. Hand Held Remote Control Transmitter . . . . . . . . . .16

C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . .17

D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17

9 Troubleshooting 18

A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . .18

10 Maintenance and Service 19

A. Cleaning the Firebox and Control Compartment . . . . 19

B. Cleaning the Glass Doors and Back Acrylic Panel . . 19

C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19

D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20

E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 20

11 Reference Materials 21

A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21

B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . .28

Note: An arrow () found in the text signifi es change in content.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

3

1

Listing and Code Approvals

1

A. Certifi cation

This heater has been tested in accordance with the UL2021
Standards for fi xed and location-dedicated electric room

heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo­nents are UL or CSA safety certifi ed.

This heater has been tested and listed for use with the op­tional components specifi ed in this manual. These optional
components may be purchased separately and installed at
a later date.

Heatilator is a registered trademark of Hearth & Home Tech­nologies Inc.

4

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

2

Getting Started

WARNING

Fire Risk!

• Do not install or operate damaged

heater.

• Do not modify heater.

• Installation other than as instructed by
Hearth & Home Technologies Inc. is
strictly prohibited.

• Do not operate the heater without fully
assembling all components.

• Installation and/or use of any component
part not approved by Hearth & Home
Technologies.

Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

A. Important Instructions

When using electrical heaters, basic precautions should al­ways be followed to reduce the risk of fi re, electric shock,
and injury to persons, including the following:

• Read all instructions before using this heater.

• This heater is hot when in use. To avoid burns, do not let

bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.

• Extreme caution is necessary when any heater is used

by or near children or invalids and whenever the heater
is left operating and unattended.

• Always unplug heater when not in use.

• Do not operate any heater with a damaged cord or plug

or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.

• Do not use outdoors.

• This heater is not intended for use in bathrooms, laundry

areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with

throw rugs, runners, or the like. Arrange cord away from
traffi c area and where it will not be tripped over.

• To disconnect heater, turn controls to “OFF”, then remove

plug from outlet.

WARNING

Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualifi ed installer, service agency or your
dealer.

Not intended for use as a primary heat source.

This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.

• Do not insert or allow foreign objects to enter any ventilation

or exhaust opening as this may cause an electric shock
or fi re, or damage the heater.

• To prevent a possible fi re, do not block air intakes or

exhaust in any manner.

• A heater has hot and arcing or sparking parts inside. Do

not use it in areas where gasoline, paint, or fl ammable
liquids are used or stored.

• Use this heater only as described in this manual. Any other

use not recommended by the manufacturer may cause
fi re, electric shock, or injury to persons.

• Avoid the use of an extension cord because the extension

cord may overheat and cause a risk of fi re. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.

• Always use properly grounded fused and polarized

outlets.

• Always use ground fault protection where required by

electrical code.

• Always disconnect power before performing any cleaning,

maintenance or relocation of the heater.

• To prevent a possible fi re, do not burn wood or other

materials in this heater.

• To prevent electric shock or fi re, always use a certifi ed

electrician should new circuits or outlets be required.

• When transporting or storing the heater, keep in a dry

place free from excessive vibration and store as to avoid
damage.

• SAVE THESE INSTRUCTIONS FOR FUTURE

REFERENCE.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

5

B. Design and Installation Considerations

D. Inspect Heater and Components

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional,
state and national codes and regulations.

• Consult insurance carrier, local building inspector,
fi re offi cials or authorities having jurisdiction about
restrictions, installation inspection, and permits.

When planning a heater installation, it is necessary to deter­mine the following information before installing:

• Where the heater is to be installed. See Sections
3 and 4.

• Electrical wiring. See Section 4.

• Framing and fi nishing details. See Sections 3 and 6.

• Whether optional accessories—devices such as a fan, wall
switch or remote control —are desired. See Section 11.

C. Tools and Supplies Needed

Before beginning the installation be sure the following tools
and building supplies are available:

Reciprocating saw Framing material
Pliers Wall-fi nishing materials
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits
Plumb line Safety glasses
Level Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails

CAUTION

• Keep heater dry.

• Mold or rust may cause odors.

CAUTION

Sharp Edges

• Wear protective gloves
and safety glasses during
installation.

WARNING

Fire Risk

Inspect heater and components for damage.
Damaged parts may impair safe operation.

• Do NOT install damaged components.

• Do NOT install incomplete components.

• Do NOT install substitute components
Report damaged parts to dealer.

• Carefully remove the heater and components from the
packaging.

• Report to your dealer any parts damaged in shipment.

• Read all the instructions before starting the installation.

Follow these instructions carefully during the
installation to ensure maximum safety and benefi t.

Note:

• Illustrations and photos refl ect typical installations

and are FOR DESIGN PURPOSES ONLY.

• Illustrations/diagrams are not drawn to scale.

• Actual installation/appearance may vary due to

individual design preference.

• Hearth & Home Technologies reserves the right to

alter its products.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

6

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

3

Framing and Clearances

WARNING

Fire Risk

Provide adequate clearances.

• Around air openings

• To combustibles

• For service access.
Locate heater away from traffi c areas.

A. Selecting Heater Location

Several options are available to you when choosing a loca­tion for your heater. This heater may be used as a room
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the fl oor, carpet or raised on a hearth.

DANGER

Electrocution Risk

• NEVER locate this heater where it may fall

into a bathtub or other water container.

• Contact local building administrator for
information on bathroom intallations.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

B. Clearances

Figure 3.1 shows all clearances that must be maintained
around the heater.

WARNING

Fire Risk

Due to high temperature, this heater should
be located out of high traffi c areas.

• Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.

WARNING

Fire Risk!

• Prevent contact with sagging, loose
insulation.

• Do NOT install against vapor barriers or
exposed insulation.

WARNING

Do NOT use this heater if any part has been under water.
Immediately call a qualifi ed service technician to inspect
the heater and to replace any part of the control system
which has been under water.

WARNING

Fire Risk

• Comply with all minimum clearances to
combustibles as specifi ed.

Failure to comply may cause fi re.

D

A

B

C

A

14 in.

(356mm)

Model A B C D

SILH50E

Series

SILH60E

Series

Figure 3.1 Heater Locations

in. 36-1/4 45 22-1/2 31-7/8

mm 921 1143 572 810

in. 41-1/8 50 25 35-3/8

mm 1045 1270 635 899

14 in.

(356mm)

A

1 in. (26mm) min.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

7

C. Framing

Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re­quired clearances to combustibles around the heater must
be adhered to.

(CEILING)

30 in. min.

(762 mm)

3/4 in. - 12 in.
(19 mm - 305 mm)

C

14 in.

(356 mm)

*If using the PBT or BKT Cabinet Trim Kits,
increase the width (A) by 1-1/4 in. (
and header height (B) by 5/8 in. (16 mm).

Figure 3.2 Framing the Heater

A*

B*

(header height)

32 mm)

Mantel height listed is measured
from the BASE of the heater.

Model A B C

SILH50E

Series

SILH60E

Series

in. 36-1/4 31-1/4 31-1/2

mm 921 794 800

in. 41-1/4 34-7/8 35

mm 1048 886 889

8

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

4

Wiring

WARNING

Shock Risk

Improperly grounded outlets could cause
electrical shock.

• Always use properly grounded, fused and
polarized outlets.

• Always use ground fault protection where
required by electrical code.

Note: Follow all national and local electrical codes.

Note: This heater must be electrically wired and grounded

in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.

All wiring must be done by a qualifi ed electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.

WARNING

Shock Risk
Fire Risk

Improperly protected power cords could
cause electrical shock or fi re.

• Do not pinch the cord or lay against a
sharp object.

• Do not cover the cord with carpeting, throw
rugs or runners.

• Secure and arrange cord to avoid a
tripping hazard.

WARNING

Shock Risk

Improperly grounded outlets could cause
electrical shock.

• Always use properly grounded, fused and
polarized outlets.

• Always used ground fault protection where
required by electrical code.

CAUTION

Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.

A. 120VAC Wall Outlet Installation

• The heater is The heater is wired from factory with a
polarized plug.

• For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.

• Before plugging heater into wall outlet, make sure all
control switches are in the “OFF” position. To access
the controls, lift up on the lower grille panel and rotate it
forward.

• If the power cord is not being used, go to Step B below. If
the cord does not reach the outlet, a No. 16-AWG minimum
wire size extension cord rated for a minimum of 1875 watts
may be used.

CAUTION

Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.

B. 120VAC Hardwire Installation

(Minimum 14 gauge two conductor wire, non-metallic
sheathing with ground.)

• Turn off circuit breaker.

• Remove access knockout located on the right side of
heater.

• Disconnect black and white wires between the heater
and plug. Remove the power cord from the cover plate.
Remove the electrical knockout and install the cable clamp
(not provided) onto hole. Remove the connectors on the
wires from the heater and strip them back 1/2 in.

• Feed 8 in. of service wire through cable clamp (not
provided) and secure.

• Connect black and white wires of the heater to the
black and white wires from the service. Connect green
(ground) wire from heater to the ground of the service.
See Figure 4.1.

• Wall switch wiring (see below) is to be done at this time.

• Cover access hole with a 4 in. cover plate (not provided)
if required.

• Remove the protective cover by cutting the tape located
on the outer perimeter.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

9

C. 240VAC Hardwire Installation

(Minimum 14 gauge three conductor wire, non-metallic
sheathing with ground.)

• Turn off circuit breaker.

• Remove access knockout located on right side of
heater.

• Disconnect black and white wires between the heater
and plug. Remove the power cord from the cover plate.
Remove the electrical knockout and install the cable
clamp (not provided) onto the cover plate. Remove the
connectors on the wires from the heater and strip them
back 1/2 in.

• Feed 8 in. of service wire through cable clamp (not
provided) and secure.

• Connect black, white and red wires of the heater to the
black, white and red wires from the service. Connect green
(ground) wire from heater to the ground of the service. See
Figure 4.1.

• Wall switch wiring (see below) is to be done at this time.

• Cover access hole with a 4 in. cover plate (not provided)
if required.

• Remove the protective cover by cutting the tape located
on the outer perimeter.

D. Wall Switch Wiring (12VDC)

*Do not connect wires to 120/240VAC* (hardwired heat-

ers only)

• Turn off circuit breaker.

• Remove access knockout located on right side of
heater.

• Feed 8 in. of wire for the wall switch through the cable
clamp and secure. Low voltage wire can be used for the
wall switch connection. It is recommended to only go 10 ft
from the heater to the wall switch.

• Locate the light blue (wall switch) wires in the heater.
Connect one wall switch (blue) wire to wire for switch and
connect the other wall switch (blue) wire to the other wire
for switch.

• Cover access hole with a 4 in. cover plate (not provided)
if required.

• Run the wall switch wire to the wall box and connect to a
wall switch (WSK-21 & WSK-21-W).

LAMP LAMP

120VAC
LAMPS

DIMMER

B

A

GROUND

NEUTRAL

120VAC 60Hz

LINE1 HOT

120VAC 60Hz

120VAC PLUG or 120/240VAC HARD WIRED

240VAC 60Hz

LINE2 HOT

FLAME MOTOR

-12VDC

REMOTE OR
WALL ON/OFF
SWITCH

-

+

12VDC

SUPPLY

POWER

OPTIONAL

-12VDC

R2

SPEED CONTROL

REMOTE
HEAT
CONTROL

WHITE

BLACK

RED

120VAC - 240VAC 60HZ SPLIT-PHASE

B

120VAC

HIGH LIMIT

3 PIN
WIRING
HARNESS

D1

DIODE

A

BLOWER

HEATER1

THERMOSTAT
RELAY

HEAT SWITCH

BLOWER

HIGH LIMIT

BLACK

240VAC

RED

POWER NEUTRAL MUST NOT
CONNECT TO VIRTUAL
NEUTRAL OF HEATERS OR
BLOWER IN 240VAC VERSION

HEATER1

HEATER2

Figure 4.1 120V/240V Wiring Diagram



10

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

5

Heater Preparation

Note: Follow all national and local electrical codes.

Note: Select a suitable location that is not susceptible

to moisture and is away from drapes, furniture and high
traffi c areas.

WARNING

Shock Risk

Improperly grounded outlets could cause
electrical shock.

• Always use properly grounded, fused and
polarized outlets.

• Always use ground fault protection where
required by electrical code.

WARNING

Shock Risk
Fire Risk

Improperly protected power cords could cause
electrical shock or fi re.

• Do not pinch the cord or lay against a
sharp object.

• Do not cover the cord with carpeting, throw
rugs or runners.

• Arrange and secure cord to avoid a tripping
hazard.

A. Secure and Level the Heater

WARNING

Fire Risk!

• Prevent contact with sagging, loose
insulation.

• Do NOT install against vapor barriers or
exposed insulation.

The diagram shows how to properly position, level, and se­cure the heater (see Figure 5.1). Nailing tabs are provided to
secure the heater to the framing members.

• Place the heater into position.

• Level the heater from side to side and front to back.

• Shim the heater as necessary.

• Bend out nailing tabs on each side.

• Keep nailing tabs fl ush with the framing.

• Secure the heater to the framing by using nails or screws
through the nailing tabs.

WARNING

Fire Risk

• Do not install or operate damaged heater.

• Do not modify heater.

• Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.

• Do not operate the heater without fully assembling all
components.

• Installation and/or use of any component part not
approved by Hearth & Home Technologies.

Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

Nailing Flanges

(both sides)

Figure 5.1 Proper Positioning, Leveling and Securing Heater

11

6

Finishing

A. Finishing Material

• Combustible Material

Material which is made of or surfaced with wood,

compressed paper, plant fi bers, plastics, or any material
capable of igniting and burning, whether fl ame proofed or
not, plastered or not plastered.

• Non-Combustible Material

Material which will not ignite and burn. Such materials are

those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.

Combustible
Finishing
Material

Grilles

Figure 6.1 Finishing Materials

Note: Finishing materials are normally installed behind

the nailing fl anges or up to the sides of the nailing fl anges.
Allow room for the front to be added and the heater to be
anchored.

1/2 in.

(13 mm)

(top view)

appliance face

combustible
material

Figure 6.2 Finishing-Top View (120V)

stud

drywall

B. Finishing Checklist

• Power supply service must be either completed or placed
within the heater prior to fi nishing to avoid reconstruction.
Wall switch wires (hardwired heaters only) must also
be completed to avoid reconstruction. See Section
“4. Wiring”.

• Combustible material may cover the black outer surface
by 1/2 in. on the 120V heaters only. See Figure 6.2.

• Combustible material may not cover the black outer
surface on 240V heaters. See Figure 6.3

• Grilles and air openings cannot be covered in any

circumstances.

• Noncombustible material may cover all black outer
surfaces. Grilles and air openings may not be covered.

• Protective cover may stay on during framing, but must
be removed before fi nal fi nishing. Once fi nal fi nishing
has been completed, the protective cover can be used to
protect heater until fi nal installation is complete.

Note: The heater is a zero clearance fi replace and may
be fi nished with combustible or noncombustible fi nishing
materials.

When using paint or lacquer to fi nish the mantel, they must
be heat-resistant to prevent discoloration.

(top view)

appliance face

combustible
material

Figure 6.3 Finishing-Top View (240V)

stud

drywall

12

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

C. Mantel

(CEILING)

30 in. min.

(762 mm)

3/4 in. - 12 in.
(19 mm - 305 mm)

Model A

SILH50E Series in. 31-1/2

mm 800

SILH60E Series in. 35

mm 889

Figure 6.4 Mantel Specifi cations

WARNING

Fire Risk

Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.

• Modifying or covering grilles could cause
temperature rise and fi re hazard.

Finishing materials must not interfere with:

• Air fl ow through grilles or louvers

• Operation of louvers or doors

• Access for service

A

Mantel height listed is measured
from the BASE of the heater.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

13

7

Heater Setup

A. Remove Shipping Materials

Cut and discard ties securing the logs to the grate and bun­dling the fi rescreen. Remove screws holding ember bed
shipping tabs in place (located in front of ember bed). Re­move tabs and discard. Replace screws.

B. Clean Heater

The heater was cleaned at the factory but dust may have
accumulated during shipping.

• Vacuum fi rebox area and wipe acrylic panel (in back of

fi rebox) with a dry, lint-free cloth or paper towel. DO NOT
USE GLASS CLEANER! It will ruin the acrylic panel.

• Remove all fi ngerprints and smudges from the front trim
and glass doors to avoid permanently burning them into
the fi nish.

C. Accessories

Refer to the instructions included with the accessory.

14

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

8

Operating Instructions

WARNING

Fire Risk

• Do not operate heater before reading and
understanding operating instructions.

Failure to operate heater properly may
cause fi re.

A. Manual Controls

Access Controls

• Controls are located behind the lower grille panel. To
access the controls, lift up on the lower grille panel and
rotate it forward.

Function of Manual Controls

• Main Power Switch

- Main power switch is used to provide power to all

controls. When the main power switch is on, the heater
is turned on by the manual control on the heater,
the remote control (optional) and/or the wall switch
(optional).

- When the main power switch is off, the manual

switches, remote control and wall switch will not
work.

- It is recommended that during long periods of non­usage that the main power switch is turned to the “OFF”
position.

• Flame/Ember Bed Intensity Control

- Turn the control knob clockwise to increase the
intensity.

- Turn the control knob counter-clockwise to reduce the
intensity.

• Flame/Ember Bed Motion Control

- Turn the control knob clockwise to increase the
motion.

- Turn the control knob counter-clockwise to reduce the
motion.

• Heater/Blower Assembly Switch

- The heater/blower assembly will operate only if the
switch is turned on.

- When the heater/blower assembly switch is in the
“OFF” position, the heater can operate with fl ame but
no heat.

Figure8.1 Dashboard Controls



HEATER/BLOWER ASSEMBLY SWITCH

MAIN POWER SWITCH

MOTION

MOTION INTENSITY

INTENSITY

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

THERMOSTAT

HEATER MAIN

THERMOSTAT

POWER

LEARN

LEARN

15

WARNING

CAUTION

HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during
operation and cool down.

• Keep children away.

• CAREFULLY SUPERVISE children in same room as
heater.

• Alert children and adults to hazards of high
temperatures.

• Do NOT operate with protective barriers removed.

• Keep clothing, furniture, draperies and other
combustibles away.

B. Hand Held Remote Control Transmitter
RCE-HTL-B (Optional)

• The RCE-HTL-B is an optional accessory listed with the
Crestfi re Series heaters.

• The transmitter is a radio frequency remote control. The
frequency can be found on the back side of the transmitter.
The range of the transmitter is approximately 20 ft from
heater.

• When the remote LED light is RED, the heater has been
turned on or off by the remote transmitter. The manual
controls located on the dashboard will override any other
external controls (remote control/wall switch) used to
operate the heater.

• Hand Held Remote Transmitter/Heater Initialization

- The transmitter operates on a 12V battery (included)

made specifi cally for remote controls and electronic
lighters. Install the 12V battery supplied with the heater
into the battery compartment of the hand held remote
transmitter. It is recommended that alkaline batteries
always be used for longer battery life and maximum
operational performance. If the signal light does not
illuminate (when it normally would), check the position
of the transmitter’s battery.

- Initialization only has to be done once.

- Turn the main power switch on.

- Locate the LEARN button on the dashboard. The

LEARN button is located behind the lower grille/panel.
To push the button, use a blunt object (such as a
pencil).

- Push the button in and release. The heater will

beep.

- Push and hold either the ON or OFF button on the hand

held remote transmitter. A beep will indicate heater and
remote have been initialized.

Odors and vapors released during initial
operation.

• Curing of high temperature paint.

• Open windows for air circulation.
Odors may be irritating to sensitive individuals.

WARNING

Fire Risk

All electric heaters have hot and arcing or
sparking parts inside.

• Keep combustible materials, gasoline
and other fl ammable vapors and liquids
clear of heater.

• Do NOT store fl ammable materials close
to heater.

• Keep all such liquids well away from the
heater while it is in use.

Combustible materials may ignite.

16

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

• Remote Transmitter Function

- The hand held remote transmitter is only an ON/OFF
control. When the transmitter is active, the remote
LED light will be RED. Upon initial use, there may be
a delay of three seconds before the remote receiver will
respond to the transmitter. This is part of the system’s
design.

- With the main power switch (located on the heater
system) in the “ON” position, press the ON button on
the hand held remote transmitter to turn on the heater.
The transmitter does not control/change the other
switches or controls located on the heater. Features
of the heater (fl ame motion and heater system) will
remain in their last set position. If you would like to
change the setting you will have to access the manual
controls (located on the heater) to set the desired
position.

- To turn off the heater, press the OFF button on the
hand held remote transmitter.

C. Wall Switch Control

(hardwired heaters only) (WSK-21 & WSK-21-W)

• The wall switch wiring can be found in the
Section “4. Wiring”.

• The wall switch has an operating voltage of 12VDC, do
not hook up to 120/240VAC. For installations you can
use 24AWG thermostat wire connected to a standard wall
switch. It is recommended not to exceed 15 ft of wire from
heater.

• With the main power switch (located on the dashboard)
in the “ON” position, the wall switch can turn the heater
on and off. The wall switch does not control the other
switches or controls located on the dashboard. Features of
the heater (fl ame motion and heater/blower assembly) will
remain in their last set position. If you would like to change
the setting, you will have to access the manual controls
(located on the heater) to set the desired position.

• The heater must be turned on and off by the wall switch.

D. FCC Requirements

If this equipment does cause harmful interference to radio
or television reception, which can be determined by turn­ing the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the
receiver.

• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.

• Consult the dealer or an experienced radio or TV technician
for help.

Canadian Equipment Requirements

This digital apparatus does not exceed the Class A/Class B
limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian
Department of Communications.

This device complies with RSS-210 of Industry and Science
Canada. Operation is subject to the following two conditions:

1) This device may not cause interference and 2) this device

must accept any interference, including interference that
may cause undesired operation of the device.

Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses
and can radiate radio frequency energy, and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

17

9

Troubleshooting

A. Troubleshooting Guide

Issues Possible Causes Solutions

Heater doesn’t turn on with the main
switch or remote transmitter.

Heater is on, but no fl ame or low fl ame
intensity.

Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.

Excessive noise in the lower portion of
the heater.

Heater/blower assembly doesn’t come
on.

Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.

Heater element is on but fan doesn’t
run.

The heater/blower assembly doesn’t
turn off.

Excessive noise in upper portion of the
heater.

Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.

Odor. The heater may emit a slight, harmless

1. Power switch is off. 1. Turn the power switch to the “ON” position.

2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service or

3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.

4. Loose wiring. 4. Check all wiring for loose connections.

1. The bulbs are burned out 1. Replace the bulbs.

2. Loose wiring. 2. Check all wiring for loose connections.

2. Flame element is not attached to the
motor.

3. Motor is defective. 3. Replace the motor.

1. Flame element isn’t seated properly. 1. Reinstall the fl ame element.

2. Motor is defective. 2. Replace the motor.

1. Heater/blower assembly switch is off. 1. Turn the heater switch to the “ON” position.

2. Thermostat is set too low. 2. Move the thermostat knob clockwise until you hear a

3. Heater/blower assembly is overheated. 3. The heater/blower assembly is protected by a thermal

4. Loose wiring. 4. Check all wiring for loose connections.

2. Bad heating element. 2. Replace the heater/blower assembly.

1. Loose wiring. 1. Check all wiring for loose connections.

2. Fan is defective. 2. Replace the heater/blower assembly.

1. Thermostat is set too high. 1. Move the thermostat knob counter-clockwise until you

1. Build up of dirt on the fans. 1. Clean all fans.

2. Heater fan is defective. 2. Replace the heater/blower assembly.

2. Low batteries. 2. Replace the batteries.

odor when fi rst used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.

reduce the number of appliances on the circuit.

2. Reattach the fl ame element to the motor.

“click”.

cutout switch. Shut off all heater switches on the
dashboard including the main power switch. Wait 5
minutes, then turn the heater on.

hear a “click”.

18

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

10

10

Maintenance and Service

A. Cleaning the Firebox and Control Compart­ment

Keep the fi rebox, control compartment and heater system
clean. Clean by brushing and vacuuming at least once a
year. To access the control compartment, follow the instruc­tions for replacing the light bulbs. Follow the heater system
maintenance instructions to access the heater system. Fail­ure to do this may shorten the fan’s life. Always disconnect
power before performing any cleaning or maintenance.



B. Cleaning the Glass Doors and Back Acrylic
Panel

The acrylic panel is cleaned in the factory during the assem­bly process. During shipment, installation, handling, etc.,
the acrylic panel surface may collect dust particles. These
can be removed by buffi ng lightly with a clean dry cloth.

To remove fi ngerprints or other marks, the acrylic panel can
be cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL RUIN
THE ACRYLIC PANEL! The acrylic panel should be com­pletely dried with a lint free cloth or paper towel.

In the event of acrylic panel breakage, vacuum all remain­ing pieces with a shop vac. DO NOT VACUUM IF PIECES
ARE HOT! Replace acrylic panel with a panel ordered direct
or through your local distributor only. Never use substitute
material.

WARNING

Shock Risk
Burn Risk

Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.

• Turn controls to “OFF”.

• Remove plug from outlet or turn off the
circuit breaker to the heater.

WARNING

Burn Risk

Accidental burning of the skin could occur.

• Allow at least 15 minutes for the light
bulbs to cool before touching them.

C. Replacing the Light Bulbs

The light bulbs will need to be replaced when the fl ame and/
or ember bed is dark on one side. Replace the bulbs with
75 watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at
local hardware, lighting stores, online or by phone. Sylvania
model 75Q/CL/MC/RP or Satco model S3157 are recom­mended.

• Turn off circuit breaker or unplug heater before replacing
the light bulbs.

• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).

• Remove the four outer screws. See Figure 10.1.

• Pull dashboard towards you to expose the light
compartment (the light compartment does not need to be
pulled all of the way out of the heater).

• Carefully remove burned out bulb from light socket. Place
new bulb in socket. Follow directions on light bulb package
for handling requirements.

• Slide dashboard back into heater and make sure all wires
are inside heater.

• Reinstall the four screws removed earlier.

• Turn on circuit breaker or plug heater back into wall
outlet.

Remove Screws

Bulbs

Remove Screws

Figure 10.1 Replacing the Bulbs

CAUTION

Handle glass assembly with care.

When cleaning glass door:

• Avoid striking, scratching or slamming
glass.

• Do NOT use abrasive cleaners.

• Use a hard water deposit glass cleaner on
white fi lm.

• Do NOT clean glass when it is hot.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

19

D. Heater/Blower Assembly Maintenance

• Turn off the circuit breaker/unplug the heater before
servicing the heater/blower assembly.

• Allow heater to cool before removing.

• Open the lower grille panel to view the dashboard on the
heater (the lower grille may need to be removed).

• Remove the four outer screws. See Figure 10.2.

• Pull dashboard towards you to expose the light
compartment (the light tray does not need to be pulled all
of the way out of the heater).

• Reach into the back of the left rear corner of the light tray
and unplug wire harness from connector. To remove plug,
squeeze both sides and pull.

• Remove the hood by pulling it straight out.

• Remove the upper grille panel/door front by lifting it up
and out.

• Remove the four outer screws. See Figure 10.2.

• Pull the heater/blower assembly out of heater.

• Slide the heater/blower assembly back into the heater,
making sure that the wires do not touch the heater/blower
assembly housing.

• Once the front of the heater/blower assembly is fl ush with
heater, reinstall the four screws removed earlier.

• Replace the upper grille panel and hood.

• Plug the wire harness back into the connector in the back
of the left rear corner of the light tray.

• Slide dashboard back into heater and make sure all wires
are inside heater.

• Reinstall the four screws removed earlier.

• Turn on the circuit breaker or plug the heater back into
the wall outlet.

Remove
Outer
Screws

Figure 10.2 Installing Heater/Blower Assembly

E. Maintenance Task List

Inspect Maintenance Tasks

Glass Doors 1. Inspect glass panels for cracks. Replace if this condition is present.

2. Confi rm there is no damage to glass or glass frame. Replace as necessary.

3. Clean glass using a non-abrasive cleaner such as Brasso©.

Circulation Compartment 1. Remove any foreign objects.

2. Verify unobstructed air circulation.

20

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

11

11

Reference Materials

A. Heater Dimensions

16-7/8 in.
(429 mm)

36 in.

(914 mm)

14 in.

(356 mm)

17-1/4 in.
(438 mm)

30 in.

(762 mm)

31 in.

(787 mm)

22 in.

(559 mm)

14 in.

(356 mm)

20-7/8 in.
(530 mm)

31-1/8 in.
(791 mm)

SILH50E/SILH50EV/SILH50ENH

33-5/8 in.
(854 mm)

34-5/8 in.
(879 mm)

3-1/8 in.
(79 mm)

6-1/2 in.

(165 mm)

41 in.

(1041 mm)

36-1/8 in.
(918 mm)

SILH60E/SILH60EV/SILH60ENH

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

3-1/8 in.
(79 mm)

6-1/2 in.

(165 mm)

21

B. Optional Components

SIGNAL

LIGHT

ON

ON/OFF

BUTTONS

OFF

BATTERY

COMPARTMENT

FRONT BACK

12V

RCE-HTL-B

Remote Control

(left)

RF50E (SILH50E Series)
RF60E (SILH60E Series)

Side Refractory

(right)

DM1031 DM1036
DM1031B DM1036B
DM1031S DM1036S

Bi-fold Glass Doors

WSK-21

WSK-21-W

Wall Switch Kit

RF36EH

Refractory

(SILH60E Series Only)

Fronts

22

NXT-AMD 70

(SILH60E Series only)

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

FFNXT70-PWT

(SILH60E Series only)

NXT-BFMD 70

(SILH60E Series only)

Trim Kits

BKT-550 (SILH50E Series)

PB = Polished Brass Finish
BK = Black Finish

Surrounds

PBT-550 (SILH50E Series)

PBT-6 (SILH60E Series)
BKT-6 (SILH60E Series)

Cabinet Trim

TKE31B/S (SILH50E Series)

TK302B/S (SILH60E Series)

B - Brass Finish
S - Stainless Steel Finish
PT - Pewter Finish
BN - Brushed Nickel Finish

TKE1B/S (SILH50E Series)

TK6B/S/PT/BN (SILH60E Series)

VTS-550 (SILH50E Series)

VTS-550-BK (SILH50E Series)

VTS-36 (SILH60E Series)

VTS-36-BK (SILH60E Series)

Quick Tile Black and Brass Surrounds

no suffi x = Polished Brass Finish
BK = Black Finish

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

Flush Surrounds

(chase installations only)

SILH50E Series SILH60E Series

ROF44SB_* ROF48DB_*

MVF44SB_* MVF48DB_*

PLF44SB_* PLF48DB_*

* O = Unstained Oak

* P = Primed

23

Marble Lux

Marble Lux

SILH50E Series SILH60E Series

VML-550-G VML-36-G

VML-550-BG VML-36-BG

VML-550-BK VML-36-BK

24

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05



C. Service Parts

Service Parts

SILHOUETTE

Exploded Parts Diagram
SILH50E Series & SILH60E Series

1

2

3

5

6

4

Beginning Manufacturing Date:3/24/03

Ending Manufacturing Date: Active

16

15

10

8

9

7

11

11 - Light Tray Assembly

13

12

14

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

25

Service Parts

SILHOUETTE

Service Parts List
SILH50E Series & SILH60E Series

# Description of Part SILH50E Series SILH60E Series Qty.

5 Door Track 4030-321 15425 1

10 Door Pivot Clip 31527 31527 1

Black Paint 4021-014 4021-014 1

Refl ective Flame Decal 4021-190 4021-190 1

11 Light Tray Assembly 4030-020 4030-020 1

13 Halogen Light 33961 33961 2

14 Motor w/Vinyl Cover Assy 4030-883 4030-883 1

12 Flame Element Kit 4030-200 4030-200 1

9 Screen & Rod Assy 4030-050 4030-033 1

3 Grate/Ember Bed Assy 4030-091 4030-094 1

Installation Manual 4030-155 4030-155 1

1 120VAC Heater Assy 4030-043 4030-043 1

1 240VAC Heater Assy 4030-049 4030-049 1

Electric Log Assy 4030-055 4030-055 1

Light Shield 4030-108 4030-108 1

4 Rock Retainer 4030-219 4030-157 1

16 Lenticular Lens 4030-840 4030-808 1

15 Acrylic Panel 4038-810 4030-899 1

Shoulder Screw 501-836 501-836 1

7 Black Louver Assy 4030-047 25016 1

6 Top Grille Assy 4030-048 26637 1

8 Hood 4030-224 4030-138 1

2 Upper Glass Retainer 4030-218 4030-146 1

Beginning Manufacturing Date: 3/24/03

Ending Manufacturing Date: Active

26

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

D. Limited Warranty

Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to
shipment and are guaranteed from defect to the purchaser of each new product. Any part which
proves to be defective in material or workmanship under normal use within one year will be
repaired or replaced without charge.* The Company will not be responsible for any expense
incurred for installation, removal from service, or transportation costs. Any such defect should
be brought to the attention of the Dealer where the product was purchased and is authorized to
repair or replace within the terms of this warranty.

Hearth & Home Technologies Inc.

1915 W. Saunders Street

Mt. Pleasant, Iowa 52641

www.heatilator.com

The Company’s only obligation under this warranty will be at its sole option to repair or replace
any part proving defective or to refund the purchase price thereof.

The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of the use of or inability to use the product.

The warranty will not apply if, in the sole judgment of the Company, damage or failure has
resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an
incorrect power source.

The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company
neither assumes, nor authorizes any person to assume for it any other obligation, or liability in
connection with said product.

*Light bulbs are not covered in the warranty.

How to Obtain Service.

To obtain service under this warranty you must:

1. Send written notice of the claimed condition to Heatilator Technical Service Department, Hearth &
Home Technologies Inc., 800 W1915 W. Saunders St., Mt. Pleasant IA 52641.

2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.

3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity
to inspect the Appliance prior to any repair or replacement work and before the Appliance or any
component of the Appliance has been removed from the place of original installation.

4. Obtain HHT’s consent to any warranty work before the work is done.

ADDITIONAL INFORMATION. If you would like information on current Heatilator products or want to
locate a dealer in your area, call 1-00-927-6941.

©2003 Heatilator® is a Registered Trademark of Hearth & Home Technologies Inc.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

27

E. Contact Information

Please contact your Heatilator dealer with any questions or concerns. For the
number of your nearest Heatilator dealer, please call 1-800-927-6841.

Hearth & Home Technologies Inc.

1915 W. Saunders Street

Mt. Pleasant, Iowa 52641

www.heatilator.com

– NOTES –

CAUTION

DO NOT

DISCARD

DO NOT DISCARD THIS MANUAL

• Important operating
and maintenance
instructions included.

This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,
4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,
5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,
6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,
6748942, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408; or other U.S. and foreign patents
pending.

28

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

• Read, understand
and follow these
instructions for safe
installation and
operation.

• Leave this manual with
party responsible for
use and operation.