Hearth and Home Technologies QV26E User Manual

Models:

DO NOT

DIS

CARD

QV26E
Electric Fireplace/Insert

Owner’s Manual

Installation and Operation

DO NOT DISCARD THIS MANUAL

• Im portan t oper ating
a n d m a i n t e n a n c e
instructions included.

• Rea d , understa n d

WARNING

If the information in these instruc­tions is not followed exactly, a
fire may result causing property
damage, personal injury, or death.

• Do not store or use gasoline or other flam­mable vapors and liquids in the vicinity of
this or any other appliance.

• Comply with all minimum clearances to
combustibles as specified. Failure to
comply may cause house fire.

CAUTION

an d fo ll ow th es e
instructions for safe
i ns ta ll at io n a n d
operation.

• Leave this manual with
party responsible for
use and operation.

WARNING

HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot
during operation and cool down.

• Keep children away.

• CAREFULLY SUPERVISE children in same room
as heater.

• Alert children and adults to hazards of high
temperatures.

• Keep clothing, furniture, draperies and other
combustibles away.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

1

Read this manual before installing or operating this heater.

Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, IA 52641

UL 2021 FIXED AND LOCATION
DEDICATED ELECTRIC ROOM HEATER

MODEL XXXX DATE

SERIAL XXXXXXX

VOLTS: 120V
WATTS: 1500W
FREQUENCY:60Hz

Heater

Model

Serial #

Please retain this owner’s manual for future reference.

Congratulations!

Congratulations on selecting a Quadra-Fire electric fireplace/
insert. The insert you have selected is designed to provide

the utmost in safety, reliability and efficiency.

As the owner of a new fireplace/insert, you’ll want to read and
carefully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.

The information contained in this owner’s manual unless noted
otherwise, applies to all models.

Your new Quadra-Fire electric fireplace/insert will give you
years of durable use and trouble-free enjoyment. Welcome

to the Quadra-Fire family of fireplace products!

Homeowner Reference Information

Model Name: Date purchased/installed:

Serial Number: Location on heater:

Dealership purchased from: Dealer phone:

Notes:

We recommend that you record the following pertinent
information about your heater:

Listing Label Information/Location

The model information regarding your specific heater can be found on the rating plate located in the upper left corner of the
firebox opening..

2

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Table of Contents

1 Listing and Code Approvals

A. Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

B. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Getting Started

A. Design and Installation Considerations . . . . . . . . . . . . 5

B. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . .

C. Inspect Heater and Components . . . . . . . . . . . . . . . . . 5

3 Framing and Clearances

A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . .6

B. Clearances

C. Frame the Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4 Installation

A. As a Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

B. As an Insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

C. Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

5 Accessories

A. Install the Front Face . . . . . . . . . . . . . . . . . . . . . . . . .13

B. Install other Optional Accessories . . . . . . . . . . . . . . . 13

6 Finishing

A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . .14

B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 14

C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

7 Operating Instructions

A. Main Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 15

B. Thermostat

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

8 Troubleshooting

A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . .16

5

9 Maintenance and Service

A. Access the Firebox . . . . . . . . . . . . . . . . . . . . . . . . . . 17

B. Clean the Firebox Compartment . . . . . . . . . . . . . . . .17

C. Clean the Back Glass . . . . . . . . . . . . . . . . . . . . . . . .17

D. Replace the Light Bulbs . . . . . . . . . . . . . . . . . . . . . . 17

E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 18

10 Reference Materials

A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 19

B. Optional Components

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . 20

Note: An arrow () found in the text signifies change in content.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

3

Listing and Code Approvals

1

A. Certification

This heater has been tested in accordance with the UL2021
Standards for fixed and location-dedicated electric room

heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo­nents are UL or CSA safety certified.

This heater has been tested and listed for use with the op­tional components specified in this manual. These optional
components may be purchased separately and installed at
a later date.

Quadra-Fire is a registered trademark of Hearth & Home
Technologies Inc.

WARNING

Fire Risk

• Do not install or operate damaged heater.

• Do not modify heater.

• Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.

• Do not operate the heater without fully assembling all
components.

• Installation and/or use of any component part not
approved by Hearth & Home Technologies.

Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

B. Important Instructions

When using electrical heaters, basic precautions should al­ways be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:

• Read all instructions before using this heater.

• This heater is hot when in use. To avoid burns, do not let

bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.

• Extreme caution is necessary when any heater is used
by or near children or invalids and whenever the heater
is left operating and unattended.

• Always unplug heater when not in use.

• Do not operate any heater with a damaged cord or plug

or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.

4

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

WARNING

Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualified installer, service agency or your
dealer.

Not intended for use as a primary heat source.

This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.

• Do not use outdoors.

• This heater is not intended for use in bathrooms, laundry

areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with
throw rugs, runners, or the like. Arrange cord away from
traffic area and where it will not be tripped over.

• To disconnect heater, turn controls to “OFF”, then remove
plug from outlet.

• Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock
or fire, or damage the heater.

• To prevent a possible fire, do not block air intakes or
exhaust in any manner.

• A heater has hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or flammable
liquids are used or stored.

• Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause
fire, electric shock, or injury to persons.

• Avoid the use of an extension cord because the extension
cord may overheat and cause a risk of fire. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.

• Always use properly grounded fused and polarized
outlets.

• Always use ground fault protection where required by
electrical code.

• Always disconnect power before performing any cleaning,
maintenance or relocation of the heater.

• To prevent a possible fire, do not burn wood or other
materials in this heater.

• To prevent electric shock or fire, always use a certified
electrician should new circuits or outlets be required.

• When transporting or storing the heater, keep in a dry
place free from excessive vibration and store as to avoid
damage.

• SAV E T HE SE INS T RU CT IO NS FOR FU TU RE
REFERENCE.

Getting Started

2

A. Design and Installation Considerations

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional,
state and national codes and regulations.

• Consult insurance carrier, local building inspector,
fire officials or authorities having jurisdiction about
restrictions, installation inspection, and permits.

When planning a heater installation, it is necessary to deter­mine the following information before installing:

• Where the heater is to be installed. See Sections
3 and 4.

• Electrical wiring. See Section 4.

• Framing and finishing details. See Sections 3 and 6.

• Whether optional accessories—devices such as a fan, wall
switch or remote control—are desired. See Section 10.

B. Tools and Supplies Needed

Before beginning the installation be sure the following tools
and building supplies are available:

Reciprocating saw Framing material
Pliers Wall-finishing materials
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits
Plumb line Safety glasses
Level Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails

C. Inspect Heater and Components

CAUTION

Sharp Edges

• We a r protective glov e s
and safety glasses during
installation.

WARNING

Fire Risk

Inspect heater and components for damage.
Damaged parts may impair safe operation.

• Do NOT install damaged components.

• Do NOT install incomplete components.

• Do NOT install substitute components
Report damaged parts to dealer.

• Carefully remove the heater and components from the
packaging.

• Report to your dealer any parts damaged in shipment.

• Read all the instructions before starting the installation.

Follow these instructions carefully during the
installation to ensure maximum safety and benefit.

CAUTION

• Keep heater dry.

• Mold or rust may cause odors.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

5

Framing and Clearances

3

WARNING

Fire Risk

Provide adequate clearances.

• Around air openings

• To combustibles

• For service access.
Locate heater away from traffic areas.

A. Selecting Heater Location

Several options are available to you when choosing a loca­tion for your heater. This heater may be used as a room
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the floor, carpet or raised on a hearth.

DANGER

Electrocution Risk

• NEVER locate this heater where it may fall
into a bathtub or other water container.

Note:

• Illustrations and photos reflect typical installations

and are FOR DESIGN PURPOSES ONLY.

• Illustrations/diagrams are not drawn to scale.

• Actual installation/appearance may vary due to

individual design preference.

• Hearth & Home Technologies reserves the right to
alter its products.

B. Clearances

Figure 3.1 shows all clearances that must be maintained
around the heater.

WARNING

Fire Risk

Due to high temperature, this
be located out of high traffic areas.

• Keep combustible materials such as
furniture, pillow s, be dding , papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.

heater should

WARNING

Fire Risk!

• Prevent contact with sagging, loose
insulation.

• Do NOT install against vapor barriers or
exposed insulation.

WARNING

Do NOT use this heater if any part has been under water.
Immediately call a qualified service technician to inspect
the heater and to replace any part of the control system
which has been under water.

6

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

D

B

A

1 in. min.

(26 mm)

9-3/4 in.

(248 mm)

9-3/4 in.

(248 mm)

A

A

C

1/2 in. min.

(13 mm)

WARNING

Fire Risk

• Comply with all minimum clearances to
combustibles as specified.

Failure to comply may cause fire.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions reflect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

Model # A B C D

QV26E

Figure 3.1 Heater Locations

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

in. 26-1/2 37 18-1/2 26-1/8

mm 673 940 470 664

7

C. Frame the Heater

9-3/4 in.

(248 mm)

22-7/8 in.

(581 mm)

(header height)

26-1/2 in.
(673 mm)

NOTE: The height that a combustible
mantel is fitted above the heater is
dependent on the height of the front
selected. The minimum height is 1 in.
(25 mm) above the front. Fronts are
available in 24 in. (610 mm), 28 in.
(711 mm) and 32 in. (813 mm) high.

Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re­quired clearances to combustibles around the heater must
be adhered to.

Figure 3.2 Framing the Heater

8

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Installation

4

CAUTION

Sharp Edges

• Wear protective gloves and safety
glasses during installation.

WARNING

Shock Risk

Improperly grounded outlets could cause
electrical shock.

• Always use properly grounded, fused and
polarized outlets.

• Always use ground fault protection where
required by electrical code.

WARNING

Shock Risk
Fire Risk

Improperly protected power cords could
cause electrical shock or fire.

• Do not pinch the cord or lay against a
sharp object.

• Do not cover the cord with carpeting, throw
rugs or runners.

• Secure and arrange cord to avoid a
tripping hazard.

A. As a Fireplace

Select a suitable location that is not susceptible to moisture
and is away from drapes, furniture and high traffic areas.

Note: Follow all national and local electrical
codes.

Wall Cabinet Kit, Corner Cabinet Kit or Custom
Cabinet Installation

The Cabinet must provide access to the wall outlet.

• For ease of electrical hookup, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential
in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular basis
while the heater is operating. Additional heaters on the
same circuit may exceed the current rating of the circuit
breaker.

• If using a wall cabinet or corner cabinet, refer to the
installation instructions supplied with the kit. For custom
cabinets, frame and construct with the opening and depth
dimensions listed in Figures 3.1 and 3.2.

• Before plugging the heater into the wall outlet, make sure
all control switches are in the “OFF” position.

• Before finishing the cabinet, the heater must be set into
the cabinet and the power cord routed to the electrical
outlet. If the power cord does not reach the outlet, a No.
16-AWG minimum wire size extension cord rated for a
minimum of 1875 watts may be used.

• To complete the heater installation, refer to Section 5.

Non-Cabinet or Chase Installation

• Follow recommended framing dimensions in Figures 3.1
and 3.2.

• Set the heater into the framed opening. Secure the heater
in place using the nailing flanges on both sides of the
heater and nail to the framing.

• To finish out the heater, follow the instructions found in
Section 6.

• To complete heater installation, see Section 5.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

9

B. As an Insert

Pre-installation Preparation

This insert and its components are tested and safe when in­stalled in accordance with this manual. Report to your dealer
any parts damaged in shipment, particularly the condition
of the glass. Do not install any heater with damaged, in-

complete or substitute parts.

WARNING

Fire Risk

• Do not install or operate damaged heater.

• Do not modify heater.

• Installation other than as instructed by Hearth & Home
Technologies Inc. is strictly prohibited.

• Do not operate the heater without fully assembling all
components.

• Installation and/or use of any component part not
approved by Hearth & Home Technologies.

• A retaining method may be needed to secure the heater
in place.

• Combustible facing material may be installed over the
original combustible or noncombustible facing material on
the solid fuel fireplace. The original specified clearances
of a factory-built fireplace must be maintained, with
the exception of the hearth. Clearances on a masonry
fireplace must be maintained at 12 in. from the opening
for combustible projections over 1-1/2 in. Clearances for
combustible projections under 1-1/2 in. must be maintained
per NFPA 211. Plan the surround size accordingly. A front
face must be used with the insert.

• The insert front face is tested and approved with this insert
and may cover existing air circulation vents or grilles on the
solid fuel fireplace it is installed into. Should the face not
cover the entire ventilation grille surface, the grille should
be left open.

• The solid fuel fireplace’s flue damper must be fully locked
in the closed position or removed for installation.

Note: Decorative trim front faces have been
tested and approved to cover existing air
circulation vents or grills.

Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

Installation

• These inserts are designed for installations into solid
fuel masonry or factory built noncombustible fireplaces
that have been installed in accordance with the national,
provincial, state or local building codes.

• You should seal off the area between the termination cap
and the top of the existing chimney opening to avoid down
drafts, moisture and/or cold air problems.

• Minimum fireplace opening requirements are shown in
Figures 3.1 and 3.2 of this installation manual. The firebrick
(refractory) can be removed from a factory built fireplace
in order to gain minimum insert opening requirements.

• This insert requires no hearth extensions. Combustible
material on the floor may be installed up to the insert. Do not
obstruct the lower grill of the insert. The original fireplace
cannot be returned to solid fuel in this condition.

• The metal floor of the solid fuel firebox may be removed
to facilitate the installation of the insert. The side walls
and top structure of the firebox may not be altered with
the exception of removable baffles and dampers. The
original fireplace cannot be returned to solid fuel in this
condition.

• Position, Level and Secure Insert

• Place the heater into position.

• Level the heater from side to side and from front to

back. If necessary, use the leveling bolts included in
the manual bag. Screw the bolts into the nuts installed
in the bottom of the insert (see replacement parts
diagram). Turn bolts in until the insert is level.

• The chimney must be capped.

• Install the insert without the front face and make all
electrical connections.

Note: The warning label above, located in the
instruction package, must be affixed to the
lower back wall of the existing fireplace prior
to installation of the insert.

Note: When the front is installed it will
cover the gap between the heater and the
framing, cabinet, finishing materials or existing
fireplace.

10

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

C. Wiring

Note: This heater must be electrically wired and grounded

in accordance with local codes or, in the absence of local
codes, with National Electric Code ANSI/NFPA 70-latest
edition or the Canadian Electric Code, CSA C2.1 as
appropriate.

All wiring must be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.

WARNING

Shock Risk

Improperly grounded outlets could cause
electrical shock.

• Always use properly grounded, fused and
polarized outlets.

• Always used ground fault protection where
required by electrical code.

CAUTION

Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.

• A dedicated circuit is preferred but not essential in
all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular
basis when the heater is operated. Additional appliances
on the same circuit may exceed the current rating of the
circuit breaker.

• The heater is wired from the factory with a polarized plug.
No provisions have been made for hardwiring.

• For ease of electrical hook up, you may wish to install the
heater near an existing outlet. A 15 amp, 120 volt circuit
is required.

• Run the cord out the notch of the front face.

• Before plugging the heater into the wall outlet, make sure
the control switch is in the “OFF” position.

• If the cord does not reach the outlet, a No. 16-AWG
minimum wire size extension cord rated for a minimum
of 1875 watts may be used.

• If installing inside a pre-existing fireplace and if permitted
by local codes, an electrician may install an outlet box
inside the existing fireplace. Place the outlet in the lower
back of the firebox.

CAUTION

Disconnect remote controls during your extended absence.
This will prevent accidental operation of the heater.

Amps

Model Description Voltage Watts

QV26E 26 in. fireplace/insert 120 1500 12.5

(120/208/240)

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

11

FLAME
MOTOR

TEMPERATURE
ADJUSTMENT
POTENTIOMETER

ON_BRIGHT
OFF
ON_DIM
SELECTOR

REMOTE
THERMISTOR
SENSOR

110 VAC

60 HZ

1300 WATT
HEATER

THERMAL
HIGH
LIMIT

BLK

RED

WHT

NC

BLK

BROWN

BLK

RED

BLK

75 WATT
LAMPS

BLUE

BLK

WHT
16 Ga

THERMOSTAT
CONTROL MODULE

PLUG AC MALE

1

2

1

2

3

1

2

1

2

3

RED 2 PIN

1

2

RED 2 PIN

1

2

ORANGE
3 PIN

1

2

3

YELLOW 4 PIN

1

2

3

4

DIODE

ORANGE 3 PIN

1

2

3

BLK

BLK

WHT

WHT

BLK

BLK

WHT
16 Ga

.35
AMP AC
BLOWER
MOTOR

BLK

Figure 4.1 110V/120V Wiring Diagram

12

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Accessories

5

A. Install the Front Face

Install the front face following the instructions packaged with
the face.

B. Install other Optional Accessories

Installation of other optional accessories may be done at this
time.

The heater is now ready for operation. See Section 7.

WARNING

Shock Risk

Do NOT operate this heater without the front
face installed.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

13

Finishing

Grilles/

Mesh

Combustible
Finishing
Material

3/4 in. - 12 in.

(19 mm - 305 mm)

6

A. Finishing Material

• Combustible Material

Material which is made of or surfaced with wood,

compressed paper, plant fibers, plastics, or any material
capable of igniting and burning, whether flame proofed or
not, plastered or not plastered.

• Non-Combustible Material

Material which will not ignite and burn. Such materials are

those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.

C. Mantel

The height that a combustible mantel is fitted above the
heater is dependent on the height of the front selected.

• The minimum height is 1 in. (25 mm) above the front.

• Fronts available for the 26 in. heater:

- 24 in. (610 mm) high

- 28 in. (711 mm) high

- 32 in. (813 mm) high

Figure 6.1 Finishing Materials

B. Finishing Checklist

• Power supply service must be completed prior to finishing
to avoid reconstruction.

• Grilles and air openings cannot be covered in any

circumstances.

Note: The heater is a zero clearance fireplace and may

be finished with combustible or noncombustible finishing
materials.

When using paint or lacquer to finish the mantel, they must
be heat-resistant to prevent discoloration.

Note: Finishing materials are normally installed behind
the nailing flanges or up to the sides of the nailing flanges.
Allow room for the front to be added and the heater to be
anchored.

Figure 6.2 Mantel Specifications

WARNING

Fire Risk

Do NOT obstruct air inlet or outlet grilles.
Do NOT modify grilles.

• Modifying or covering grilles could cause
temperature rise and fire hazard.

Finishing materials must not interfere with:

• Air flow through grilles or louvers

• Operation of louvers or doors

• Access for service

14

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Operating Instructions

Thermostat
Control

Main Power
Switch

7

WARNING

Fire Risk

• Do not operate heater before reading and
understanding operating instructions.

Failure to operate heater properly may
cause fire.

The operating controls are located on the upper right edge
of the heater.

A. Main Power Switch

The main power switch is a three-position switch. See Fig­ure 7.1.

• Heater “ON” - Lights bright, thermostat active.

• Heater “OFF” - All off.

• Heater “ON” - Lights dim, thermostat active

- When the main power switch is turned “ON”, it provides
power to all functions.

- When used in conjunction with the optional remote
con t r ol, the switc h should remain in an “ON”
position.

WARNING

HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during
operation and cool down.

• Keep children away.

• CAREFULLY SUPERVISE children in same room as
heater.

• Aler t ch i l d r e n an d ad u lts to hazards of high
temperatures.

• Do NOT operate with protective barriers removed.

• Ke ep cloth ing, fur niture, draperi es and ot her
combustibles away.

B. Thermostat

• Active only when lights are on.

• The thermostat allows you to adjust the desired room
temperature. See Figure 7.1.

- Set at maximum - always on when the ro o m

temperature is below 104° F.

- Set at minimum - always off when the room temperature

is above 32° F.

Figure 7.1 General Operating Parts

CAUTION

Odo r s a nd v ap or s re l ea se d du ri n g i n it ia l
operation.

• Curing of high temperature paint.

• Open windows for air circulation.
Odors may be irritating to sensitive individuals.

WARNING

Fire Risk

All electric heaters have hot and arcing or
sparking parts inside.

• Keep combustible materials, gasoline
and other flammable vapors and liquids
clear of heater.

• Do NOT store flammable materials close
to heater.

• Keep all such liquids well away from the
heater while it is in use.

Combustible materials may ignite.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

15

Troubleshooting

8

A. Troubleshooting Guide

Issues Possible Causes Solutions

Heater doesn’t turn on with the main
switch or remote transmitter.

Heater is on, but no flame or low flame
intensity.

Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.

Excessive noise in the lower portion of
the heater.

Heater system doesn’t come on. 1. Heater switch is off. 1. Turn the heater switch to the “ON” position.

Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.

Heater element is on but fan doesn’t
run.

The heater system doesn’t turn off. 1. Thermostat is set too low. 1. Move the thermostat slide until you hear a “click”.

Excessive noise in upper portion of the
heater.

Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.

Odor. The heater may emit a slight, harmless

1. Power switch is off. 1. Turn the power switch to the “ON” position.

2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service or

3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.

4. Loose wiring. 4. Check all wiring for loose connections.

1. The bulbs are burned out 1. Replace the bulbs.

2. Loose wiring. 2. Check all wiring for loose connections.

2. Flame element is not attached to the
motor.

3. Motor is defective. 3. Replace the motor.

1. Flame element isn’t seated properly. 1. Reinstall the flame element.

2. Motor is defective. 2. Replace the motor.

2. Thermostat is set too low. 2. Move the thermostat slide until you hear a “click”.

3. Heater system is overheated. 3. The heater system is protected by a thermal cutout

4. Loose wiring. 4. Check all wiring for loose connections.

2. Bad heating element. 2. Replace the heater system.

1. Loose wiring. 1. Check all wiring for loose connections.

2. Fan is defective. 2. Replace the heater system.

1. Build up of dirt on the fans. 1. Clean all fans.

2. Heater fan is defective. 2. Replace the heater system.

2. Low batteries. 2. Replace the batteries.

odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.

reduce the number of appliances on the circuit.

2. Reattach the flame element to the motor.

switch. Shut off the switch. Wait five minutes, then turn
the heater on.

16

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Maintenance and Service

Bulbs

Hearth
Assembly

Bulbs

Sockets

9

A. Access the Firebox

• Turn the heater off and turn off the circuit breaker.

• Allow the heater to cool before cleaning.

• Remove the front face to access the log area.

- Remove the screws from the switch bracket.

- Remove by pulling out the bottom of the front and then

lifting up

• Replace all parts after cleaning or bulb replacement has
been completed.

• Reset the circuit breaker.

B. Clean the Firebox Compartment

Use the brush attachment and gently vacuum the compart­ment.

C. Clean the Back Glass

• The glass is cleaned in the factory during the assembly

process. During shipment, installation, handling, etc., the
glass surface may collect dust particles. These can be
removed by buffing lightly with a clean dry cloth.

• To remove fingerprints or other marks, the glass can be
cleaned with a damp cloth using a mild soap and water
solution. DO NOT USE GLASS CLEANER! IT WILL
DAMAGE THE BACK GLASS. The glass should be
completely dried with a lint free cloth or paper towel.

• In the event of glass breakage, vacuum all remaining glass
pieces with a shop vac. DO NOT VACUUM IF PIECES
ARE HOT! Replace the glass with a Quadra-Fire glass
panel ordered direct or through your local distributor.

Never use substitute material.

WARNING

Shock Risk
Burn Risk

Cleaning, performing maintenance or moving
this electric heater without disconnecting
power and allowing the heater to cool could
create a shock or burn hazard.

• Turn controls to “OFF”.

• Remove plug from outlet or turn off the
circuit breaker to the heater.

D. Replace the Light Bulbs

The light bulbs need to be replaced when the flame and/or
ember bed is dark on one side. Replace the bulbs with 75
watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at
a local hardware or lighting store, on-line or by phone. To or­der on-line, log onto www.lite-house.com or call 1-800-838-

0977. We recommend you use Sylvania model SL58884 or
Satco model S3157.

• Light bulb access is through the hearth assembly. See
Figure 9.1.

• Locate and lift the bent tabs holding the hearth assembly
located at each end of the assembly.

• Lift out the hearth assembly.

• Carefully remove the burned out bulb from the light socket.
Place the new bulb in the socket. See Figure 9.2. Follow
directions on the light bulb package for handling
requirements.

• Reinstall the hearth assembly.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Figure 9.1 - Bulb Access

Figure 9.2 - Replacing the Bulbs

17

CAUTION

Handle glass assembly with care.

When cleaning glass door:

• Avoid striking, scratching or slamming
glass.

• Do NOT use abrasive cleaners.

• Use a hard water deposit glass cleaner on
white film.

• Do NOT clean glass when it is hot.

E. Maintenance Task List

Inspect Maintenance Tasks

Glass Doors 1. Inspect glass panels for cracks. Replace if this condition is present.

2. Confirm there is no damage to glass or glass frame. Replace as necessary.

3. Clean glass using a non-abrasive cleaner such as Brasso©.

Circulation Compartment 1. Remove any foreign objects.

2. Verify unobstructed air circulation.

18

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

10

27-5/8 in.
(702 mm)

26 in.

(661 mm)

16 in.

(407 mm)

4-1/4 in.

(108 mm)

22-5/8 in.

(575 mm)

22-7/8 in.
(581 mm)

18-5/8 in.
(473 mm)

9-1/4 in.

(235 mm)

1/2 in.

(13 mm)

1 in.

(26 mm)

1 in.

(26 mm)

Reference Materials

A. Heater Dimensions

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

19

B. Optional Components

Remote Control

RC-ELEC-QUAD

Remote Control

Trim Kits

PBT26EA
SST26EA

PBT = Polished Brass Trim

SST = Stainless Steel Trim

PBT26ER
SST26ER

Cabinets

Several styles of cabinets are available for use with these heaters. See your dealer/distributor for styles and sizes.

20

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Fronts

DF-26ERA-BK2824 DF-26ESP-BK2824

DF-26ERA-BK4028 DF-26ESP-BK4028

DF-26ERA-BK4432 DF-26ESP-BK4432

Model Description Width Height

DF-26ERA-BK2824 Remington Avenue 28 in. 24 in.

DF-26ESP-BK2824 Sun Prairie 28 in. 24 in.

DF-26ERA-BK4028 Remington Avenue 40 in. 28 in.

DF-26ESP-BK4028 Sun Prairie 40 in. 28 in.

DF-26ERA-BK4432 Remington Avenue 44 in. 32 in.

DF-26ESP-BK4432 Sun Prairie 44 in. 32 in.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

21

C. Service Parts

Service Parts

Exploded Parts Diagram
QV26E

QV26E

Beginning Manufacturing Date: 04/04

Ending Manufacturing Date: Active

22

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Service Parts

QV26E

Service Parts List
QV26E

# Description of Part QV26E Qty.

6 Grommet 25006 1

4 Halogen Light 33961 2

3 Light Receptacle 33962 2

11 Top Magnet Assy

Power Cord 4030-802 1

5 Flame Element Kit 4030-200 1

1 Motor 4035-810 1

25 Hearth Assembly 4038-042 1

7 26 in. Ember Tray 4038-218 1

8 26 in. Insert Ember Bed 4038-217 1

22 QV26E Grate Assy. 4038-886 1

18 23/26 Log Assy 4038-004 1

Log, Bottom Left 4038-030 1

Log, Top Left 4038-031 1

Log, Center 4038-032 1

Log, Bottom Right 4038-033 1

Log, Top Right 4038-034 1

13 Reflective Flame Panel pre 32/04 4030-162 1

2 Motor Bracket 4038-009 1

12 Heater/Blower Assy 4038-107 1

9 26 in./31 in. Back Glass 4038-810 1

10 26 in./31 in. Lenticular Lens 4030-840 1

14 Leveling Bolts 4038-823 4

15 Control Board Assy 4038-108 1

Installation Manual 4038-827 1

Black Wire Assy

23 Refractory-LH-26 in. 4038-819 1

24 Refractory-RH-26 in. 4038-820 1

17 Switch Assy 4038-110 1

Glass Retainer, Top

Andiron 4038-890 2

16 Thermostat Control Assy 4038-806 1

Thermostat Wire Assy (RBW) 4038-111

Control Switch Wire assy 4038-814 1

Thermistor 4038-849 1

Strain Relief Bushing (Power Cord) 4030-873 1

Strain Relief Bushing (Switch Wires) 25756 1

Gasket 9018 2 ft

Slide Pot Rubber Boot 4038-811 1

Reflective Flame Decal post 32/04 4021-190 1

Beginning Manufacturing Date: 04/04

Ending Manufacturing Date: Active

4038-109 2

4035-815 1

4038-012 1

1

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

23

D. Limited Warranty

Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and
are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective
in material or workmanship under normal use within one year will be repaired or replaced without charge.*
The Company will not be responsible for any expense incurred for installation, removal from service, or
transportation costs. Any such defect should be brought to the attention of the Dealer where the product
was purchased and is authorized to repair or replace within the terms of this warranty.

The Company’s only obligation under this warranty will be at its sole option to repair or replace any part
proving defective or to refund the purchase price thereof.

The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss
or damage arising out of the use of or inability to use the product.

WARRANTY

The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from
accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.

The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither
assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said
product.

*Light bulbs are not covered in the warranty.

How to Obtain Service.

To obtain service under this warranty you must:

1. Send written notice of the claimed condition to Quadra-Fire Technical Service Department, Hearth & Home
Technologies Inc., 1445 North Highway, Colville, WA 99114-2124.

2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.

3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the
Heater prior to any repair or replacement work and before the Heater or any component of the Heater has
been removed from the place of original installation.

4. Obtain HHT’s consent to any warranty work before the work is done.

ADDITIONAL INFORMATION. If you would like information on current Quadra-Fire products or want to locate a
dealer in your area, call 1-800-926-4356.

©2003 Quadra-Fire® is a Registered Trademark of Hearth & Home Technologies Inc.

24

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

Hearth & Home Technologies Inc.

1445 North Highway

Coleville, WA 99114-2124

E. Contact Information

DO NOT

DI

SC

A

RD

Please contact your Quadra-Fire dealer with any questions or concerns. For
the number of your nearest Quadra-Fire dealer, please call 1-800-926-4356.

– NOTES –

CAUTION

DO NOT DISCARD THIS MANUAL

• Im portan t opera ting
a nd m a i n t e n a n c e
instructions included.

This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,
4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,
5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,
6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,
6748942, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408; or other U.S. and foreign patents
pending.

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

• Rea d , understand
an d fo ll ow the s e
instructions for safe
i ns ta ll at io n a n d
operation.

• Leave this manual with
party responsible for
use and operation.

25