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INSTALLATION & OPERATING
INSTRUCTIONS
GarnetE SERIES
ELECTRIC STOVE
WARNING!
All electric heaters have hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or flammable liquids are or stored. Do not use where the heater
may be exposed to flammable vapors.
SAVE THESE INSTRUCTIONS
Note: Read these instructions completely
before beginning installation. Failure to follow
them could cause heater malfunction resulting
in serious injury and/or property damage.
CAUTION:
Do not expose this heater to the elements
(such as rain, etc.).
WARNING!
This heater is tested and listed for use only with the
optional accessories listed in these instructions. Use
of optional accessories not specifically tested for this
heater could void the heater warranty and/or result in a
safety hazard.
WARNING!
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer to
this manual. For assistance or additional information, consult a qualified installer.
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2008
WARNING!
Do not modify this heater. Use it only as described in
this manual. Any other use not recommended by the
manufacturer may result in fire, electric shock or personal injury and void the warranty.
4035-161 Rev A
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
TABLE OF CONTENTS
A. Listing Approvals ........................................................................................................................................................... 3
B. Heater Dimensions ...................................................................................................................................................... 3
C. Location and Clearances ............................................................................................................................................. 4
D. Wiring ............................................................................................................................................................................ 5
E. Final Installation ............................................................................................................................................................ 5
F. Operating Instructions ................................................................................................................................................... 7
G. Maintenance Instructions .............................................................................................................................................. 7
H. Troubleshooting ............................................................................................................................................................ 9
I. Replacement Parts ..................................................................................................................................................... 10
Index ............................................................................................................................................................................ 12
Warranty ...................................................................................................................................................................... 12
Note: An arrow () found in the text and in the index signifies change in content.
IMPORTANT INSTRUCTIONS!
When using electrical heaters, basic precautions should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 ft (.9m) from the
front of the heater and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and
unattended.
4. Always unplug heater when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any
manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall
into a bathtub or other water container.
8. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and
where it will not be tripped over.
9. To disconnect heater, turn controls to “OFF”, then remove plug from outlet.
10. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the heater.
11. To prevent a possible fire, do not block air intakes or exhaust in any manner.
12. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or
stored.
13. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric
shock, or injury to persons.
14. Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fire. However, if you have to use
an extension cord, the cord shall be No. 16 AWG minimum size and rated not less than 1875 watts.
15. Always use properly grounded fused and polarized outlets.
16. Always use ground fault protection where required by electrical code.
17. Always disconnect power before performing any cleaning, maintenance or relocation of the heater.
18. To prevent a possible fire, do not burn wood or other materials in this heater.
19. To prevent personal injury, do not strike heater glass.
20. To prevent electric shock or fire, always use a certified electrician should new circuits or outlets be required.
21. When transporting or storing the heater, keep in a dry place free from excessive vibration and store as to avoid damage.
22. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.
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GarnetE SERIES ELECTRIC FIREPLACE
4035-161 Rev A
5/04
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
A. LISTING APPROVALS
U.S. And Canada Certification
The GarnetE Series heater has been tested in accordance with the UL2021 Standards for fixed and location-dedicated electric
room heaters in the United States, the current CSA C22.2 NO. 46 in Canada and has been listed by Underwriters Laboratories Inc.
for installation as described in this manual. All components are UL or CSA safety certified.
If you need assistance during installation, please contact your local dealer or the Quadra-Fire Technical Services Department,
Hearth & Home Technologies Inc., 1445 North Hwy., Colville, WA 99114-2124, 1-800-926-4356.
Quadra-Fire ® is a registered trademark of Hearth & Home Technologies Inc.
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B. HEATER DIMENSIONS
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
C. LOCATION AND CLEARANCES
WARNING!
Due to high temperatures, this heater should be located
out of high traffic areas. Keep combustible materials such
as furniture, pillows, bedding, papers, clothes and curtains
at least 3 ft (.9M) from the front of the heater.
Never locate this heater where it may fall into a bathtub or
other water container.
WARNING!
CAUTION:
Do not expose heater to the elements (such as rain, etc.).
Note: Minimum clearances must be maintained at all times.
Illustrations throughout these instructions reflect typical installations and are for design purposes only. Actual installation may
vary slightly due to individual design preferences.
The illustrations and diagrams used throughout these installation instructions are not drawn to scale.
Wear gloves and safety glasses for protection during
installation and maintenance.
CAUTION:
1. Heater Locations and Space Requirements
Figure 1 illustrates a variety of ways the heater may be located in a room. The GarnetE Series Electric Stove may be installed
directly on the floor or raised on a hearth.
2. Clearances
Figure 1 shows all clearances that must be maintained around the heater.
Figure 1 - Heater Locations
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GarnetE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
Always use properly grounded, fused and polarized outlets. Always
use ground fault protection where required by electrical code.
D. WIRING
WARNING!
Figure 2 - Wiring Diagram
E. FINAL INSTALLATION
1. Remove Top
a. Grasp both sides of the top and lift straight up.
b. Place the top in a safe location so it does not get scratched
or chipped.
2. Remove Front
a. Grasp the middle of the front and lift straight up.
b. Place the front in a safe location so it does not get
scratched or chipped.
3. Remove Screen
a. To remove the screen, lift up on the bottom of the screen
in the middle and pull forward.
b. Once it clears the bracket pull down.
c. Place in a safe location.
Figure 3 - Remove Top, Front and Screen
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
4. White Rock Installation
a. Remove the bag of rock from the stove.
b. Open the bag and place the rock over the glass to create an ember bed. You need not use the entire bag. See Figure 4.
5. Replace the Components
Reverse the procedures in Steps 1-3 of this section.
Figure 4 - Place White Rock
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GarnetE SERIES ELECTRIC FIREPLACE
4035-161 Rev A
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
F. OPERATING INSTRUCTIONS
The operating controls are located on the back of the heater.
1. Main Power Switch
a. When the main power switch is turned on, it provides power to all functions.
b. When used in conjunction with RC-ELEC-QUAD remote control the switch should remain in the “ON” position.
2. Intensity Switch
Controls the intensity of the ember bed and flame.
3. Heater Switch
a. The heater switch provides power to the heater system.
b. The RC-ELEC-QUAD remote control does not control this function.
4. Thermostat
a. The thermostat allows you to adjust to the desired room temperature.
b. To adjust the thermostat, turn the control knob clockwise all the way, then turn the knob counterclockwise until you hear a
“click”.
c. To increase the desired temperature, turn the knob clockwise.
d. To decrease the desired temperature, turn the knob counterclockwise.
G. MAINTENANCE INSTRUCTIONS
WARNING!
Always disconnect power and allow the heater to cool before performing any cleaning, maintenance or relocation of this
heater. Turn controls to “OFF” and remove the plug from the outlet or turn off the circuit breaker to the heater.
1. Cleaning the Firebox and Control Compartment
a. Turn the stove off and disconnect the power cord from
the outlet.
b. Allow the heater to cool before cleaning.
c. Remove the top of the stove by grasping the top on both
sides and lifting up.
d. Remove the heating system. See Figure 5. Rest it on
top of the heater so it does not fall.
e. Remove the firebox top to access the log area.
f. Replace all parts after cleaning has been completed.
g. Plug in the power cord.
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Figure 5 - Remove the Heating System
GarnetE SERIES ELECTRIC FIREPLACE
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
2. Cleaning the Back Glass
The glass is cleaned in the factory during the assembly process. During shipment, installation, handling, etc., the glass
surface may collect dust particles. These can be removed by buffing lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth using a good quality household glass cleaner.
The glass should be completely dried with a lint free cloth or paper towel.
In the event of glass breakage, vacuum all remaining glass pieces with a shop vac. DO NOT VACUUM IF PIECES ARE HOT!
Replace glass with only a glass panel ordered direct or through your local distributor. Never use substitute material. Only fully
tempered soda lime safety glass may be used on this heater.
3. Replacing the Light Bulb
The light bulb will need to be replaced when the flame and/or ember bed is dark. Replace the bulb with a 75 watt halogen bulb
with mini-candelabra base. Do not exceed 75 watts per bulb. Light bulbs can be purchased at a local hardware or lighting store,
online or by phone. To order online, log onto www.lite-house.com or call 1-800-838-0977. We recommend you use Sylvania model
75Q/CL/MC/RP or Satco model S3157.
a. Turn off the circuit breaker or unplug the stove before replacing the light bulb.
b. Light bulb access is on the bottom of the stove.
c. Locate and remove the screw. See Figures 6-7.
d. Lower the cover plate to access the light bulb.
e. Carefully remove the burned out bulb from the light socket. Place the new bulb in the socket. Follow directions on the light
bulb package for handling requirements.
f. Reinstall the cover plate. Make sure all wires are back inside the stove.
g. Reinstall the screw removed earlier.
h. Plug the stove’s power cord into the electrical outlet and turn the switch to “ON”.
Safety Note:
Handle glass with care to avoid striking, scratching or
slamming shut. NEVER clean glass when it is hot. Keep
children and pets a safe distance away.
WARNING!
To avoid accidental burning of the skin, allow at least
5 minutes for the light bulb to cool before touching it.
Figure 6 - Removing Screw
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GarnetE SERIES ELECTRIC FIREPLACE
Figure 7 - Replacing the Bulb
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
H. TROUBLESHOOTING
Issues Possible Causes Solutions
Heater doesn't turn on with the main
switch or remote transmitter.
Heater is on, but no flame or low
flame intensity.
Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.
Excessive noise in the lower portion
of the appliance.
Heating system doesn't come on. 1. Heating system switch is "OFF". 1. Turn the heating system switch to the "ON" position.
1. Power switch is "OFF." 1. Turn the power switch to the "ON" position.
2. Circuit breaker is tripped. 2. May need to put the heater on a dedicated service or
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. L oose w iri ng. 4. C he ck all wi ring fo r loose connecti ons.
1. The bulb is burned out. 1. Replace the bulb.
2. Loose wiri ng. 2. C he ck all wi ring fo r loo se conne ctions.
2. Flame element is not attached to the
motor.
3. Motor is defective. 3. Replace the motor.
1. Flame element isn't seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
2. Thermostat is set too low. 2. Turn the thermostat knob clockwise until you hear a
3. Heating system is overheated. 3. The heating system is protected by a thermal cutout
reduce the number of appliances on the circuit.
2. Reattach the flame element to the motor.
"click."
switch. Shut off all switches. Wait 5 minutes, then turn
the heater on.
4. L oose w iri ng. 4. C he ck all wi ring fo r loose connecti ons.
Fan runs but no heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heating system.
Heating element is on but fan doesn't
run.
The heater doesn't turn off. 1. Thermostat is set too high. 1. Turn the thermostat knob counterclockwise until you hear
Excessive noise in upper portion of
the heater.
Remote control doesn't work. 1. Remote is out of range. 1. Move remote closer to the heater.
Odor. 1. The he ater may emit a s li ght, harmles s
1. Lo ose wi ring . 1. Check all wi ring fo r loo se conne ctions.
2. Fan is defective. 2. Replace the heating system.
a "click".
1. Build up of dirt on the fans. 1. C lean all fans.
2. Heater fan is defective. 2. Replace the heating system.
2. Low batteries. 2. Replace the batteries.
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
I. REPLACEMENT PARTS
Replacement parts are available from your distributor/dealer.
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GarnetE SERIES ELECTRIC FIREPLACE
Log Set
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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
# Description of Part GARNETE Qty. R
1 Top Casting ** Specify Color 1 **
2 Side Cas ting ** Specify Color 2 **
3 Front Cas ting ** Specify Color 1 **
4 Front Screen Assembly 4035-151 1 Y
5 Heater Assembly 4035-155 1 Y
6 Socket Assembly 4035-152 1 Y
7 Air Deflector 4035-305 1 Y
8 Air Channel 4035-321 2 Y
9 Flame Panel 4035-308 1 Y
10 Lens 4035-804 1 Y
11 Back Glass 4035-801 1 Y
12 Retainer 4035-311 2 Y
13 Halogen Bulb 33961 1 Y
14 Box Bottom 4035-302 1 Y
16 Split Bushing 13585 2 Y
17 Bottom Light Shield 4035-320 1 Y
18 Light Shield 4035-318 1 Y
19 Two Prong Power Cord 4030-802 1 Y
20 Rocker Switch 12652 2 Y
21 Motor 4035-810 1 Y
22 (Thermostat) Knob 4035-826 1 Y
23 Upper Casting Support 4035-306 2 Y
24 Heater Switch Label 4035-825 1 Y
25 Power Switch Label 4035-824 1 Y
26 Strain Relief Bushing 4030-873 1 Y
27 Box Back 4035-301 1 Y
28 Variable Control 4035-809 1 Y
29 Snap-in Cord Clip 25611 1 Y
30 Bi-metal Thermostat 4035-808 1 Y
32 3x10 mm PH PN ZC Machine Screw 4021-040 2 Y
33 Lower Casting Support 4035-307 2 Y
34 Knob 19942 1 Y
35 #5x5/16 PPH SM Screw Type AB Zinc 4030-838 2 Y
36 Ember Bed Glass 4035-800 1 Y
37 Hearth Pan 4035-205 1 Y
38 Grommet 25600 1 Y
39 Flame Element Kit 4030-200 1 Y
40 Front Reflector 4035-316 1 Y
41 Dust Cap 23491 4 N
42 Outer Bottom Light Shield 4035-322 1 Y
Log Assembly 4035-156 1 Y
Rock 4021-173 1 Y
** Contact your local distributor/dealer to order Casting part
REPLACEMENT PARTS
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A
Arrow 2
B
Back Glass 8
Bathrooms 2, 4
Bulbs 8, 9
C
Certification 3
Circuit Breaker 9
Cleaning 2, 7, 8
Clearances 4
Codes
Electrical 3
Combustible Materials 2, 4
Control Compartment 7
CSA C22.2 NO. 46 3
D
Dimensions 3
E
Electric Shock 1
Electrical Codes 3
Extension Cord 2
F
Fan 9
Final Installation 5
Fire 1
Firebox 7
Flame Intensity 9
Flammables 1, 2
G
Grilles 2
Ground Fault Protection 2
H
Heater Fan 9
Heater Locations 4
Heater Malfunction 9
Heater Switch 9
Heating Element 9
Heating System Switch 7
High Traffic Areas 4
I
Initialization
Remote 9
Intensity Switch 7
WARRANTY
INDEX
L
Listing Approvals 3
Loose Wiring 9
M
Main Power Switch 7
Main Switch 9
Maintenance 2
Maintenance Instructions 7
Motor 9
N
Noise 9
O
Odor 9
Operating Instructions 7
Optional Accessories 1
Outdoor Use 2
Outlets 2, 9
R
Remote Control 9
Replacement Parts 10, 11
Replacing the Light Bulb 8
S
Safety 1, 2, 4, 5, 7, 8
Space Requirements 4
Stove Openings 2
Switch
Heater 7, 9
Intensity 7
Main 9
Main Power 7
T
Thermostat 7, 9
Top/Grating 5
Troubleshooting 9
U
UL2021 3
W
White Rock 6
Wiring 5
Wood Fuel 2
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and are
guaranteed from defect to the purchaser of each new product. Any part which proves to be defective in material or
workmanship under normal use within one year will be repaired or replaced without charge.* The Company will not
be responsible for any expense incurred for installation, removal from service, or transportation costs. Any such
defect should be brought to the attention of the Dealer where the product was purchased and is authorized to repair
or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace any part proving
defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from accident,
alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither assumes,
nor authorizes any person to assume for it any other obligation, or liability in connection with said product.
*Light bulbs are not covered in the warranty.
How to Obtain Service
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Quadra-Fire Technical Service Department, Hearth & Home Technologies
Inc., 1445 North Hwy., Colville, WA 99114-2124.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the Heater
prior to any repair or replacement work and before the Heater or any component of the Heater has been removed from
the place of original installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION: If you would like information on current Quadra-Fire products or want to locate a dealer in
your area, call 1-800-926-4356.
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©2003 Quadra-Fire® is a Registered Trademark of Hearth & Home Technologies Inc.
GarnetE SERIES ELECTRIC FIREPLACE
4035-161 Rev A
5/04
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