• Important operating
and maintenance
instructions included.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• Do not store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of
this or any other appliance.
• What to do if you smell gas
- Do not try to light any appliance
- Do not touch any electrical switch. Do not
use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency , or the
gas supplier.
This appliance may be installed as an OEM installation in
manufactured home (USA only) or mobile home and must be
installed in accordance with the manufacturer’s instructions and
the manufactured home construction and safety standard, Title
24 CFR, Part 3280 or Standard for Installation in Mobile Homes,
CAN/CSA Z240MH.
This appliance is only for use with the type(s) of gas indicated
on the rating plate.
• Read, understand and follow
these instructions for safe
installation and operation.
DO NOT
DISCARD
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
In the Commonwealth of Massachusetts:
• installation must be performed by a licensed plumber
or gas fi tter;
See Table of Contents for location of additional
Commonwealth of Massachusetts requirements.
Installation and service of this appliance should be
performed by qualifi ed personnel. Hearth & Home
Technologies suggests NFI certifi ed or factory trained
professionals, or technicians supervised by an NFI
certifi ed professional.
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Congratulations
Congratulations on selecting a Heat & Glo gas appliance
—an elegant and clean alternative to wood burning
appliances. The Heat & Glo gas appliance you have
selected is designed to provide the utmost in safety,
reliability, and effi ciency.
As the owner of a new appliance, you’ll want to read and
carefully follow all of the instructions contained in this
Owner’s Manual. Pay special attention to all Cautions and
Warnings.
Homeowner Reference Information
This Owner’s Manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this Owner’s Manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas appliance will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of appliance products!
We recommend that you record the following pertinent
information about your appliance.
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on appliance: ____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
Listing Label Information/Location
This product may be coveredby one or more ofthe following patents: (Nos produitssont couverts par un ouplusieurs des brevets suivants): (United States)
4593510,4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356,5341794, 5347983, 5429495,
5452708,5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485,5931661, 5941237, 594711 2,5996575, 6006743,6019099, 6048195,
6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2,
6729551, 6736133, 6748940, 6748942, D320652,D445174, D462436; (Canada)1297749, 2195264, 2225408;or other U.S. and foreignpatents pending (ou
autresbrevetsamericainsetetrangersenattente).
Type of Gas
Not for use with solid fuel .
(Ne doit pas entre utilise avec un combustible solide).
Ty pe of Gas (Sorte De Gaz) :
NATURA L GAS
Gas and Electric
Information
Minimum Permissible Gas Supply for Purpos es of Input Adjustment .
Approved Minimum (De Gaz) Acceptabl e 0. 0 in w. c.(Po. Col. d’eau) Maximum Pressure (Pression) 0. 0 in w. c.(Po. Col. d’eau) Maximum Manifold Pressure (Pression) 0. 0 in w. c. (Po. Col. d’eau) Minimum Manifold Pressure (Pression) 0. 0 in w. c. (Po. Col. d’eau)
T o tal Electrical Requirements: 000V ac, 00Hz., less than 00 Ampere s
AL TI TUDE :0-0000 FT . 0000-0000FT .
MAX. INPU T BTUH: 00,000 00,000
MIN. INPU T BTUH: 00,000 00,000
ORIFICE SIZE: #XXXXX #XXXXX
The model information regarding your specifi c appliance can be found on
the rating plate usually located in the control area of the appliance.
He at & Gl o, a of Hearth & Ho me Te chnologies, Inc.
20802 Kensington Boulevard, Lakeville, MN 5504 4
This appliance must be installed in accordance with local codes, if any; if not, follow ANSI Z223.1
in the USA or CAN/CG A B149 installation codes. (Installer l’ appa re il selon les codes ou regl emen ts
lo caux ou , en l’absence de tels reglements, selon les codes d’in stallation CAN/CGA-B149.)
MODELS: Cyclone-Cust
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Gas Fireplace
STANDARD: ANSI Z21.50-2000 • CSA2.33-2000 • UL307B
This product is listed to ANSI standards for “Vented Gas
Fireplaces” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational
Vehicles”, and “Gas Fired Appliances for Use at High
Altitudes”.
NOT INTENDED FOR USE AS A PRIMAR Y HEAT SOURCE.
This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
B. Glass Specifi cations
Hearth & Home Technologies appliances manufactured
with tempered glass may be installed in hazardous locations such as bathtub enclosures as defi ned by the Con-
sumer Product Safety Commission (CPSC)
This statement is in compliance with CPSC 16 CFR Sec-tion 1201.5 “Certifi cation and labeling requirements”
which refers to 15 U.S. Code (USC) 2063 stating “…Such
certifi cate shall accompany the product or shall otherwise
be furnished to any distributor or retailer to whom the
product is delivered.”
Some local building codes require the use of tempered
glass with permanent marking in such locations. Glass
meeting this requirement is available from the factory.
Please contact your dealer or distributor to order.
Note: This installation must conform with local codes. In the
absence of local c odes you must comply w ith the National
Fuel Gas Code, ANSI Z223.1 -latest edition in the U.S.A. and
the CAN/CGA B149 Installation Codes in Canada.
C. BTU Specifi cations
Models
(U.S. or Canada)
Cyclone-Cust
US
(0-2000 FT)
CANADA
(2000-4500 FT)
Maximum
Input
BTU/h
13,500
12,150
Minimum
Input
BTU/h
-
-
Orifi ce
Size
(DMS)
50
51
D. High Altitude Installations
U.L. Listed gas appliances are tested and approved without requiring changes for elevations from 0 to 2000 feet in
the U.S.A. and Canada.
When installing this appliance at an elevation above 2000
feet, it may be necessary to decrease the input rating
by changing the existing burner orifi ce to a smaller size.
Input rate should be reduced by 4% for each 1000 feet
above a 2000 foot elevation in the U.S.A., or 10% for elevations between 2000 and 4500 feet in Canada. If the
heating value of the gas has been reduced, these rules
do not apply . To identify the proper orifi ce size, check with
the local gas utility.
If installing this appliance at an elevation above 4500 feet
(in Canada), check with local authorities.
WARNING
Do NOT use this appliance if any part has been under water.
Immediately call a qualifi ed service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
E. Non-Combustible Materials Specifi cation
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750ºC, shall be considered
non-combustible materials.
F. Combustible Materials Specifi cation
Materials made of or surfaced with wood, compressed
paper, plant fi bers, plastics, or other material that can ig-
nite and burn, whether fl ame proofed or not, or whether
plastered or unplastered shall be considered combustible
materials.
G. Electrical Codes
NOTICE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code CSA
C22.1.
• A 110-120 VAC circuit for this product must be protected
with ground-fault circuit-interrupter protection, in compliance
with the applicable electrical codes, when it is installed in
locations such as in bathrooms or near sinks.
Note: The following requirements reference various
Massachuset ts and national codes not contained in this
document.
H. Requirements for the Commonwealth of
Massachusetts
For all side wall horizontally vented gas fueled equipment
installed in every dwelling, building or structure used in
whole or in part for residential purposes, including those
owned or operated by the Commonwealth and where the
side wall exhaust vent termination is less than seven (7)
feet above fi nished grade in the area of the venting, in-
cluding but not limited to decks and porches, the following
requirements shall be satisfi ed:
Installation of Carbon Monoxide Detectors
At the time of installation of the side wall horizontal vented
gas fueled equipment, the installing plumber or gas fi tter
shall observe that a hard wired carbon monoxide detector
with an alarm and battery back-up is installed on the fl oor
level where the gas equipment is to be installed. In addition, the installing plumber or gas fi tter shall observe that
a battery operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of
the dwelling, building or structure served by the side wall
horizontal vented gas fueled equipment. It shall be the
responsibility of the property owner to secure the services
of qualifi ed licensed professionals for the installation of
hard wired carbon monoxide detectors.
In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic,
the hard wired carbon monoxide detector with alarm and
battery back-up may be installed on the next adjacent
fl oor level.
In the event that the requirements of this subdivision can
not be met at the time of completion of installation, the
owner shall have a period of thirty (30) days to comply
with the above requirements; provided, however, that during said thirty (30) day period, a battery operated carbon
monoxide detector with an alarm shall be installed.
Inspection
The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the
installation unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed
in accordance with the provisions of 248 CMR 5.08(2)(a)1
through 4.
Exemptions
The following equipment is exempt from 248 CMR
5.08(2)(a)1 through 4:
• The equipment listed in Chapter 10 entitled “Equip-
ment Not Required To Be Vented” in the most current
edition of NFPA 54 as adopted by the Board; and
• Product Approved side wall horizontally vented gas fu-
eled equipment installed in a room or structure separate from the dwelling, building or structure used in
whole or in part for residential purposes.
MANUFACTURER REQUIREMENTS
Gas Equipment Venting System Provided
When the manufacturer of Product Approved side wall
horizontally vented gas equipment provides a venting
system design or venting system components with the
equipment, the instructions provided by the manufacturer
for installation of the equipment and the venting system
shall include:
• Detailed instructions for the installation of the venting
system design or the venting system components; and
• A complete parts list for the venting system design or
venting system.
Gas Equipment Venting System NOT Provided
When the manufacturer of a Product Approved side wall
horizontally vented gas fueled equipment does not provide the parts for venting the fl ue gases, but identifi es
“special venting systems”, the following requirements
shall be satisfi ed by the manufacturer:
Approved Carbon Monoxide Detectors
Each carbon monoxide detector as required in accordance with the above provisions shall comply with NFPA
720 and be ANSI/UL 2034 listed and IAS certifi ed.
Signage
A metal or plastic identifi cation plate shall be permanent-
ly mounted to the exterior of the building at a minimum
height of eight (8) feet above grade directly in line with the
exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The sign shall read,
in print size no less than one-half (1/2) inch in size, “GAS
VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUCTIONS”.
• The referenced “special venting system” instructions
shall be included with the appliance or equipment installation instructions; and
• The “special venting systems” shall be Product Ap-
proved by the Board, and the instructions for that system shall include a parts list and detailed installation
instructions.
A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting instructions, all parts lists for venting
instructions, and/or all venting design instructions shall
remain with the appliance or equipment at the completion
of the installation.
See Gas Connection section for additional Commonwealth of Massachusetts requirements.
2
2
Getting Started
A. Design and Installation Considerations
Heat & Glo direct vent gas appliances are designed to
operate with all combustion air siphoned from outside of
the building and all exhaust gases expelled to the outside. No additional outside air source is required.
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional, state and
national codes and regulations.
• Consult local building, fi re offi cials or authorities having jurisdic-
tion about restrictions, installation inspection, and permits.
When planning an appliance installation, it’s necessary to
determine the following information before installing:
• Where the appliance is to be installed.
• The vent system confi guration to be used.
• Gas supply piping.
• Electrical wiring.
• Framing and fi nishing details.
• Whether optional accessories—devices such as a wall
switch, or remote control—are desired.
WARNING
Keep appliance dry.
• Mold or rust may cause odors.
• Water may damage controls.
B. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
C. Inspect Appliance and Components
WARNING
Inspect appliance and components for damage.
Damaged parts may impair safe operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components.
Report damaged parts to dealer.
• Carefully remove the appliance and components from
the packaging.
• The vent system components and trim doors are shipped
in separate packages.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
• Read all of the instructions before starting the installation. Follow these instructions carefully during the
installation to ensure maximum safety and benefi t.
WARNING
Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be voided
by, the following actions:
• Installation and use of any damaged appliance or vent
system component.
• Modifi cation of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a fi re hazard.
Reciprocating saw Framing material
Pliers Hi temp caulking material
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits (1/4 in.)
Plumb line Safety glasses
Level 1/2 - 3/4 inch length, #6 or #8 Self-drilling screws
Manometer Voltmeter
Tape measure Noncorrosive leak check solution
One 1/4 inch female connection (for optional fan).
A chase is a vertical boxlike structure built to enclose the
gas appliance and/or its vent system. Vertical vents that
run on the outside of a building may be, but are not required to be, installed inside a chase.
Construction of the chase may vary with the type of building. These instructions are not substitutes for the requirements of local building codes. Local building codes MUST
be checked.
Chases should be constructed in the manner of all outside walls of the home to prevent cold air drafting problems. The chase should not break the outside building
envelope in any manner.
Walls, ceiling, base plate and cantilever fl oor of the chase
should be insulated. Vapor and air infi ltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air infi ltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.
To further prevent drafts, the wall shield and ceiling
fi restops should be caulked with high temperature caulk
to seal gaps. Gas line holes and other openings should
be caulked with high temp caulk or stuffed with unfaced
insulation. If the appliance is being installed on a cement
slab, a layer of plywood may be placed underneath to
prevent conducting cold up into the room.
A
B
C
C. Clearances
Fire Risk.
Odor Risk.
• Install appliance on hard metal or wood surfaces
extending full width and depth of appliance.
• Do NOT install appliance directly on carpeting,
vinyl, tile or any combustible material other than
wood.
Fire Risk.
• Construct chase to all clearance specifi cations
in manual.
• Locate and install appliance to all clearance
specifi cations in manual.
WARNING
WARNING
E
F
MAX
Clearances to Combustibles
ABCD E F G
Inches 42-1/2 00 17-1/2 17-1/2 6-3/8 41-3/8*
mm10800 04454451621051
D
G
* This dimension must be held to +0 inch to -1/2 inch to assure the fi restop
conceals the connection of the glass tube to the slip section.
A6 in.20 in. min.Horizontal distance between terminations
B20 in.24 in. min.Distance to perpendicular wall
C18 in.18 in. Vertical distance between terminations
Figure 4.3 Multiple Vertical Termination
Wood & Fuel Oil
Termination
B
Comments
V
R
M
N
P
Q
(See Note 2)
T
S
Electrical
V
Service
V
S
V
D*
= VENT TERMINAL
V
A = 12 inches.................clearances above grade, veranda,
(See Note 1)
X
= AIR SUPPLY INLET
porch, deck or balcony
B = 12 inches.................clearances to window or door
that may be opened, or to permanently closed window. (Glass)
D* = 18 inches.................vertical clearance to unventilated
soffi t or to ventilated soffi t located
above the terminal
*30 inches ................for vinyl clad soffi ts and below
electrical service
F = 9 inches..................clearance to outside corner
G = 6 inches...................clearance to inside corner
H = 3 ft. (Canada) ..........not to be installed above a gas
meter/regulator assembly within 3
feet (90 cm) horizontally from the
center-line of the regulator
I = 3 ft ...........................clearance to gas service regulator
vent outlet
J = 9 inches (U.S.A.)
12 inches (Canada) clearance to non-mechanical
air supply inlet to building or the
combustion air inlet to any other
appliance
K = 3 ft. (U.S.A.)
6 ft. (Canada) ...........clearance to a mechanical (pow-
ered) air supply inlet
= AREA WHERE TERMINAL IS NOT PERMITTED
L** = 7 ft. ......................... clearance above paved
(See Note 1)
sidewalk or a paved driveway
located on public property
M*** = 18 inches................ cl earance under veranda, porch,
deck, balcony or overhang
42 inches ............... vinyl
S = 6 inches................. clearance from sides of electri-
(See Note 5)
cal service
T = 12 inches................ clearance above electrical
(See Note 5)
service
Alcove Applications
N = 6 inches ..................non-vinyl sidewalls
12 inches ................vinyl sidewalls
P = 8 ft.
Q
MIN
1 cap3 feet 2 x Q
2 caps6 feet 1 x Q
3 caps9 feet2/3 x Q
4 caps12 feet1/2 x Q
Q
= # termination caps x 3 R
MIN
= (2 / # termination caps) x Q
MAX
R
MAX
ACTUAL
ACTUAL
ACTUAL
ACTUAL
ACTUAL
** a vent shall not terminate directly above a sidewalk or paved driveway
which is located between two single family dwellings and serves both
dwellings.
*** only permitted if veranda, porch, deck or balcony is fully open on a
minimum of 2 sides beneath the fl oor, or meets Note 2.
Note 1: On private property where termination is less than 7 feet above a
sidewalk, driveway, deck, porch, veranda or balcony, use of a listed cap
shield is suggested. (See vents components page)
Note 2: Termination in an alcove space (spaces open only on one side
and with an overhang) are permitted with the dimensions specifi ed for
vinyl or non-vinyl siding and soffi ts. 1. There must be 3 feet minimum
between termination caps. 2. All mechanical air intakes within 10 feet
of a termination cap must be a minimum of 3 feet below the termination
cap. 3. All gravity air intakes within 3 feet of a termination cap must be a
minimum of 1 foot below the termination cap.
Note 3: Local codes or regulations may require different
clearances.
Note 4: Termination caps may be hot. Consider their proximity to
doors or other traffi c areas.
Note 5: Location of the vent termination must not interfere with
access to the electrical service.
WARNING: In the U.S: V ent system termination is NOT permitted in
screened porches. Y ou must follow side wall, overhang and ground
clearances as stated in the instructions.
In Canada: Vent system termination is NOT permitted in screened
porches. Vent system termination is permitted in porch areas with
two or more sides open. You must follow all side walls, overhang
and ground clearances as stated in the instructions.
Heat & Glo assumes no responsibility for the improper performance
of the appliance when the venting system does not meet these
Figure 4.4 Minimum Clearances for Termination
requirements.
CAUTION: IF EXTERIOR WALLS ARE FINISHED WITH VINYL SIDING, IT IS SUGGESTED THAT A VINYL PROTECTOR KIT BE INSTALLED.
The abbreviations listed in this vent table key are used in
the vent diagrams.
SymbolDescription
First section (closest to appliance) of vertical length
V
1
Second section of vertical length
V
2
First section (closest to appliance) of horizontal length
H
1
Second section of horizontal length
H
2
Vertical
12 in.
8-1/2 in.
8-1/2 in.
WARNING
Fire Hazard.
Explosion Risk.
Asphyxiation Risk.
Do NOT connect this gas appliance to a chimney
fl ue serving a separate solid-fuel or gas burning
appliance.
• Vent this appliance directly outside.
• Use separate vent system for this appliance.
May impair safe operation of this appliance or
other appliances connected to the fl ue.
B. Use of Elbows
CAUTION
ALL vent confi guration specifi cations MUST be followed.
• This product is tested and listed to these specifi cations.
• Appliance performance will suffer if specifi cations are not
followed.
Diagonal runs have both vertical and horizontal vent aspects when calculating the effects. Use the rise for the
vertical aspect and the run for the horizontal aspect (see
Figure 5.1).
Two 45º elbows may be used in place of one 90º elbow . On
45º runs, one foot of diagonal is equal to 8.5 inches horizontal run and 8.5 inches vertical run. A length of straight
pipe is allowed between two 45º elbows (see Figure 5.1).
Horizontal
Figure 5.1
C. Measuring Standards
Vertical and horizontal measurements listed in the vent
diagrams were made using the following standards.
1. Pipe measurements are shown using the effective length
of pipe (see Figure 5.2).
2. Measurements are made from the appliance outer wrap,
not from the standoffs.
3. Horizontal terminations are measured to the outside
mounting surface (fl ange of termination cap) (see
Figure 4.1).
4. V ertical terminations are measured to bottom of termination cap.
5. Horizontal pipe installed level with no rise.
Effective Length
InchesMillimeters
Effective
Height/Length
Pipe
DVP44102
DVP66152
DVP1212305
DVP2424610
DVP3636914
DVP48481219
DVP6A3 to 676 to 152
DVP12A 3 to 12 76 to 305
DVP12MI 3 to 12 76 to 305
DVP24MI 3 to 24 76 to 610