Hayward AquaConnect AQ-CO-HOMENET Troubleshooting Manual Residential
AquaConnect™
Troubleshooting Guide Residential
TSG-ACHN110d
Copyright 2017 Hayward Industries Inc.
Safety Precautions
!
Warning
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury
and or death. To reduce the risk of electrocution and or
electric shock hazards:
• Only qualified technicians should remove the
panel
• Replace damaged wiring immediately
• Insure panel is properly grounded and bonded
2
Table of Contents
How it Works
& Compatibility Status LEDs
Pg.
4-
5
Status LEDs
6
How To:
Pg.
7-
24
Train the Device & Perform a Range Test
8-9 Create an Account & Add a Pool
10-12
Find IP Address (mobile)
13-14
Find
IP Address (pc)
15-17
Setup and Suspect a Sub Account
18-24
Troubleshooting:
Pg.
25-44
1. LAN Function
Not Working
26-30
2. Unit Not Communicating
31-35
3. Web/App Account: Login Failure
36-37
4. Endless Refresh
OR Failure to Refresh
38-41
5. NO LEDs Illuminated/Blank
42-44
Additional Information:
Pg.
45-47
A Note of Frequent
Power Outages
46
Reading Serial Numbers
47
3
AquaConnect Home Network: How It Works
• The AquaConnect Home Network Device
(ACHN) acts as a gateway between a
network router and compatible Hayward
controllers.
• The AquaConnect HN device requires a
direct Ethernet connection to the home
router (preferably located within 3 feet of
the home router).
• Once the AquaConnect is synced to the
controller (using an RF pairing method),
the device is then connected to the
network via an Ethernet connection. This
allows the AquaConnect to send/receive
commands to and from the controller and
translate them in a manner that can be
used through a web interface.
4
AquaConnect (AQHN): Compatibility
5
Equipment
Model Min. Firmware
AquaConnect
AQ-CO-HOMENET 1.10
2
nd
Generation Antenna AQL2-BASE-RF 3.00
ProLogic
All models (including PL-P-4) 4.20
AquaPlus
PL-PLUS & PL-PLUS-16V 4.20
AquaLogic
All models NOT COMPATABLE
E
-Command 4 All models 2.90
OnCommand
All models 1.10
AquaRite
Pro All models 1.20 or higher
LED
Description
RF
Normal Operation: ON Solid
Indicates whether or not the ACHN is communicating
with the pool controller.
TX
Normal Operation: Flashing
Indicates when the ACHN is sending information
through the Ethernet cable.
RX
Normal Operation: Flashing
Indicates when the ACHN is receiving information from
the Ethernet cable.
LINK
Normal Operation: Flashing 4 times per minute
Indicates when communication occurs between the
ACHN and the Aqua Connect Website.
AquaConnect (ACHN): Status LEDs
6
How To:
AquaConnect™
8
How To: Train the AquaConnect Device
Use the following steps to train the ACHN to the control system. Make sure both
units are powered up when conducting this step.
Step 2 Step 3
Press the Menu button on the ProLogic
system until the Settings Menu appears,
then press the left arrow button until
“Teach Wireless: + to start” appears.
Press the “+” button to initiate the
sequence on the controller and hold
down the teach button on the Aqua
Connect Home Network device.
Training will be complete when the
controller reports “Teach Wireless
Successful” If unsuccessful, reposition
and repeat the training process.
Step 1
NOTE: If training the wireless device fails verify that the antenna is generation 2 (AQL2-BASE-RF). A
GLX-RF-EXTEND is available if the antenna needs to be moved closer to the Aqua Connect.
To perform a range test unplug the
ACHN and hold down the “Teach”
button. While holding down the button
plug in the power cable.
Keep holding down the teach button
until the LEDs flash in unison; once
flashing let go of the teach button and
watch the LEDs.
After two minutes the number of LEDs
illuminated will indicate signal strength.
3-4 LEDs are desired, if less, reposition
the ACHN or antenna and retest.
9
How To: Perform a Range Test
Use the following steps to perform a range test, verifying the RF signal strength
between the ACHN device and the control system. Once complete, clear the test by
power cycling the ACHN device.
NOTE: If two LEDs or less appear after conducting a range test, relocate the base antenna or the
ACHN device to achieve a stronger RF signal strength.
Step 2 Step 3
Step 1
1. Proceed to:
www.aquaconnectweb.com
2. Click on “Set-Up New Account”
this will open a form
10
In order to control the AquaConnect to be controlled remotely an account will need to
be created and the device MUST be registered.
How To: Create Account & Add a Pool
3. Fill out all the required
information, then click “Next”*
4. Once the account is set up,
scroll down & select “add a pool”
*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and
though the User Name is not case sensitive, the Password IS. Finally, DO NOT use special
characters either the username or password.
11
Once the account has been created, use the credentials to log into this account, the next
step is to “add a pool” which is used to register an AquaConnect.
How To: Create Account & Add a Pool (cont.)
5. Fill out all the required
information, then click “Add Pool”*
6. Once complete the dashboard
or site list will appear.
*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and
make sure the MAC Address entered is the full number that can be found on the bottom of the
AquaConnect device.
12
In order to control the AquaConnect to be controlled remotely an account will need to
be created and the device MUST be registered.
How To: Create Account & Add a Pool (cont.)
1. Verify mobile device & ACHN are
connected to the same network
2. Locate and download the “Fing
– Network Scanner”, then launch
The “Fing – Network Scanner” can be used to locate and generate a report on all devices connected
to the same network as the mobile device.
13
In order to control the AquaConnect using the LAN or intranet function, the IP address,
issued by the network router, must be obtained.
How To: Find IP Address (Mobile Device)
3. Scan the network. Record IP
address for “Goldline controls”
4. Type the IP address in the
address bar, preceded by http://
14
How To: Find IP Address (Mobile Device) (cont.)
NOTE: The IP address is subject to change over time as the router may issue a new address. This
process should be repeated if the LAN feature stops working in the future.
TIP: Once the remote control “LAN” page loads, it may be a good idea to bookmark the
webpage. NOTE: The IP address is subject to change.
2. On the bottom of the ACHN,
copy the last 3 digits of the MAC
15
How To: Find IP Address (PC)
In order to control the AquaConnect using the LAN or intranet function, the IP address
that has been issued by the network router must be obtained.
1. Verify the PC & ACHN are
connected to the same network
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