Hayward AquaConnect User manual
AquaConnect™
Troubleshooting Guide Residential
TSG-ACHN110d
Copyright 2017 Hayward Industries Inc.
Safety Precautions
Warning |
! |
|
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards:
•Only qualified technicians should remove the panel
•Replace damaged wiring immediately
•Insure panel is properly grounded and bonded
2
Table of Contents
How it Works & Compatibility Status LEDs |
Pg. 4-5 |
Status LEDs |
6 |
How To: |
Pg. 7-24 |
Train the Device & Perform a Range Test |
8-9 |
Create an Account & Add a Pool |
10-12 |
Find IP Address (mobile) |
13-14 |
Find IP Address (pc) |
15-17 |
Setup and Suspect a Sub Account |
18-24 |
Troubleshooting: |
Pg. 25-44 |
1. LAN Function Not Working |
26-30 |
2. Unit Not Communicating |
31-35 |
3. Web/App Account: Login Failure |
36-37 |
4. Endless Refresh OR Failure to Refresh |
38-41 |
5. NO LEDs Illuminated/Blank |
42-44 |
Additional Information: |
Pg. 45-47 |
A Note of Frequent Power Outages |
46 |
Reading Serial Numbers |
47 |
3
AquaConnect Home Network: How It Works
•The AquaConnect Home Network Device (ACHN) acts as a gateway between a network router and compatible Hayward controllers.
•The AquaConnect HN device requires a direct Ethernet connection to the home router (preferably located within 3 feet of the home router).
•Once the AquaConnect is synced to the controller (using an RF pairing method), the device is then connected to the network via an Ethernet connection. This allows the AquaConnect to send/receive commands to and from the controller and translate them in a manner that can be used through a web interface.
4
AquaConnect (AQHN): Compatibility
Equipment |
Model |
Min. Firmware |
|
|
|
AquaConnect |
AQ-CO-HOMENET |
1.10 |
|
|
|
2nd Generation Antenna |
AQL2-BASE-RF |
3.00 |
|
|
|
ProLogic |
All models (including PL-P-4) |
4.20 |
|
|
|
AquaPlus |
PL-PLUS & PL-PLUS-16V |
4.20 |
|
|
|
AquaLogic |
All models |
NOT COMPATABLE |
|
|
|
E-Command 4 |
All models |
2.90 |
|
|
|
OnCommand |
All models |
1.10 |
|
|
|
AquaRite Pro |
All models |
1.20 or higher |
|
|
|
5
AquaConnect (ACHN): Status LEDs
LED |
Description |
|
|
|
Normal Operation: ON Solid |
RF |
Indicates whether or not the ACHN is communicating |
|
with the pool controller. |
|
|
|
Normal Operation: Flashing |
TX |
Indicates when the ACHN is sending information |
|
through the Ethernet cable. |
|
|
|
Normal Operation: Flashing |
RX |
Indicates when the ACHN is receiving information from |
|
the Ethernet cable. |
|
|
|
Normal Operation: Flashing 4 times per minute |
LINK |
Indicates when communication occurs between the |
|
ACHN and the Aqua Connect Website. |
|
|
6
AquaConnect™
How To:
How To: Train the AquaConnect Device
Use the following steps to train the ACHN to the control system. Make sure both units are powered up when conducting this step.
Step 1 |
|
|
Step 2 |
|
|
Step 3 |
|
|||
|
|
|
||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Press the Menu button on the ProLogic system until the Settings Menu appears, then press the left arrow button until
“Teach Wireless: + to start” appears.
Press the “+” button to initiate the sequence on the controller and hold down the teach button on the Aqua Connect Home Network device.
Training will be complete when the controller reports “Teach Wireless Successful” If unsuccessful, reposition and repeat the training process.
NOTE: If training the wireless device fails verify that the antenna is generation 2 (AQL2-BASE-RF). A GLX-RF-EXTEND is available if the antenna needs to be moved closer to the Aqua Connect.
8
How To: Perform a Range Test
Use the following steps to perform a range test, verifying the RF signal strength between the ACHN device and the control system. Once complete, clear the test by power cycling the ACHN device.
Step 1 |
|
|
|
|
|
|
|
Step 2 |
|
|
|
|
Step 3 |
|
|
|
|||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
To perform a range test unplug the |
|
Keep holding down the teach button |
|
After two minutes the number of LEDs |
ACHN and hold down the “Teach” |
|
until the LEDs flash in unison; once |
|
illuminated will indicate signal strength. |
button. While holding down the button |
|
flashing let go of the teach button and |
|
3-4 LEDs are desired, if less, reposition |
plug in the power cable. |
|
watch the LEDs. |
|
the ACHN or antenna and retest. |
|
|
|
|
|
NOTE: If two LEDs or less appear after conducting a range test, relocate the base antenna or the ACHN device to achieve a stronger RF signal strength.
9
How To: Create Account & Add a Pool
In order to control the AquaConnect to be controlled remotely an account will need to be created and the device MUST be registered.
1. Proceed to: |
2. Click on “Set-Up New Account” |
|
www.aquaconnectweb.com |
this will open a form |
|
|
|
|
|
|
|
10
How To: Create Account & Add a Pool (cont.)
Once the account has been created, use the credentials to log into this account, the next step is to “add a pool” which is used to register an AquaConnect.
3. Fill out all the required information, then click “Next”*
4. Once the account is set up, scroll down & select “add a pool”
*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and though the User Name is not case sensitive, the Password IS. Finally, DO NOT use special characters either the username or password.
11
How To: Create Account & Add a Pool (cont.)
In order to control the AquaConnect to be controlled remotely an account will need to be created and the device MUST be registered.
5. Fill out all the required information, then click “Add Pool”*
6. Once complete the dashboard or site list will appear.
*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and make sure the MAC Address entered is the full number that can be found on the bottom of the AquaConnect device.
12
How To: Find IP Address (Mobile Device)
In order to control the AquaConnect using the LAN or intranet function, the IP address, issued by the network router, must be obtained.
1. Verify mobile device & ACHN are |
2. Locate and download the “Fing |
||||
connected to the same network |
– Network Scanner”, then launch |
||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The “Fing – Network Scanner” can be used to locate and generate a report on all devices connected to the same network as the mobile device.
13
How To: Find IP Address (Mobile Device) (cont.)
TIP: Once the remote control “LAN” page loads, it may be a good idea to bookmark the webpage. NOTE: The IP address is subject to change.
3. Scan the network. Record IP address for “Goldline controls”
4. Type the IP address in the address bar, preceded by http://
NOTE: The IP address is subject to change over time as the router may issue a new address. This process should be repeated if the LAN feature stops working in the future.
14
How To: Find IP Address (PC)
In order to control the AquaConnect using the LAN or intranet function, the IP address that has been issued by the network router must be obtained.
1. Verify the PC & ACHN are connected to the same network
2. On the bottom of the ACHN, copy the last 3 digits of the MAC
15
Loading...