Hayward AquaConnect User manual

AquaConnect™

Troubleshooting Guide Residential

TSG-ACHN110d

Safety Precautions

Warning

High Voltage Electrocution Hazard

Hazardous voltage can shock, burn, cause serious injury

and or death. To reduce the risk of electrocution and or

electric shock hazards:

• Only qualified technicians should remove the panel

• Replace damaged wiring immediately

• Insure panel is properly grounded and bonded

Table of Contents

How it Works

Pg.

Status LEDs

How To:

Pg.

Train the Device & Perform a Range Test

8-9 Create an Account & Add a Pool

10-12

Find IP Address (mobile)

13-14

Find

15-17

Setup and Suspect a Sub Account

18-24

Troubleshooting:

Pg.

25-44

1. LAN Function

26-30

2. Unit Not Communicating

31-35

3. Web/App Account: Login Failure

36-37

4. Endless Refresh

38-41

5. NO LEDs Illuminated/Blank

42-44

Additional Information:

Pg.

45-47

A Note of Frequent

Reading Serial Numbers

& Compatibility Status LEDs

IP Address (pc)

Not Working

OR Failure to Refresh

Power Outages

AquaConnect Home Network: How It Works

• The AquaConnect Home Network Device (ACHN) acts as a gateway between a network router and compatible Hayward controllers.

• The AquaConnect HN device requires a

direct Ethernet connection to the home

router (preferably located within 3 feet of the home router).

• Once the AquaConnect is synced to the

controller (using an RF pairing method), the device is then connected to the network via an Ethernet connection. This allows the AquaConnect to send/receive commands to and from the controller and translate them in a manner that can be used through a web interface.

AquaConnect (AQHN): Compatibility

Equipment

AquaConnect

ProLogic

AquaPlus

AquaLogic

OnCommand

AquaRite

Model Min. Firmware

AQ-CO-HOMENET 1.10

Generation Antenna AQL2-BASE-RF 3.00

All models (including PL-P-4) 4.20

PL-PLUS & PL-PLUS-16V 4.20

All models NOT COMPATABLE

-Command 4 All models 2.90

All models 1.10

Pro All models 1.20 or higher

AquaConnect (ACHN): Status LEDs

LED

LINK

Description

Normal Operation: ON Solid

Indicates whether or not the ACHN is communicating

with the pool controller.

Normal Operation: Flashing Indicates when the ACHN is sending information through the Ethernet cable.

Normal Operation: Flashing Indicates when the ACHN is receiving information from the Ethernet cable.

Normal Operation: Flashing 4 times per minute Indicates when communication occurs between the

ACHN and the Aqua Connect Website.

AquaConnect™

How To:

How To: Train the AquaConnect Device

Use the following steps to train the ACHN to the control system. Make sure both

units are powered up when conducting this step.

Step 1

Press the Menu button on the ProLogic

system until the Settings Menu appears,

then press the left arrow button until

“Teach Wireless: + to start” appears.

NOTE: If training the wireless device fails verify that the antenna is generation 2 (AQL2-BASE-RF). A

GLX-RF-EXTEND is available if the antenna needs to be moved closer to the Aqua Connect.

Step 2 Step 3

Press the “+” button to initiate the

sequence on the controller and hold

down the teach button on the Aqua

Connect Home Network device.

Training will be complete when the

controller reports “Teach Wireless

Successful” If unsuccessful, reposition

and repeat the training process.

How To: Perform a Range Test

Use the following steps to perform a range test, verifying the RF signal strength

between the ACHN device and the control system. Once complete, clear the test by

power cycling the ACHN device.

Step 1

To perform a range test unplug the

ACHN and hold down the “Teach”

button. While holding down the button

plug in the power cable.

NOTE: If two LEDs or less appear after conducting a range test, relocate the base antenna or the

Step 2 Step 3

Keep holding down the teach button

until the LEDs flash in unison; once

flashing let go of the teach button and

watch the LEDs.

After two minutes the number of LEDs

illuminated will indicate signal strength.

3-4 LEDs are desired, if less, reposition

ACHN device to achieve a stronger RF signal strength.

the ACHN or antenna and retest.

How To: Create Account & Add a Pool

In order to control the AquaConnect to be controlled remotely an account will need to

be created and the device MUST be registered.

1. Proceed to:

www.aquaconnectweb.com

2. Click on “Set-Up New Account” this will open a form

How To: Create Account & Add a Pool (cont.)

Once the account has been created, use the credentials to log into this account, the next

step is to “add a pool” which is used to register an AquaConnect.

3. Fill out all the required

information, then click “Next”*

*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and

though the User Name is not case sensitive, the Password IS. Finally, DO NOT use special

characters either the username or password.

4. Once the account is set up,

scroll down & select “add a pool”

How To: Create Account & Add a Pool (cont.)

In order to control the AquaConnect to be controlled remotely an account will need to

be created and the device MUST be registered.

5. Fill out all the required

information, then click “Add Pool”*

*NOTE: Be sure to check the box next to “I agree with the Terms of Use and Privacy Policy” and make sure the MAC Address entered is the full number that can be found on the bottom of the

AquaConnect device.

6. Once complete the dashboard or site list will appear.

How To: Find IP Address (Mobile Device)

In order to control the AquaConnect using the LAN or intranet function, the IP address,

issued by the network router, must be obtained.

1. Verify mobile device & ACHN are connected to the same network

The “Fing – Network Scanner” can be used to locate and generate a report on all devices connected

to the same network as the mobile device.

2. Locate and download the “Fing – Network Scanner”, then launch

How To: Find IP Address (Mobile Device) (cont.)

TIP: Once the remote control “LAN” page loads, it may be a good idea to bookmark the

webpage. NOTE: The IP address is subject to change.

3. Scan the network. Record IP

address for “Goldline controls”

NOTE: The IP address is subject to change over time as the router may issue a new address. This

process should be repeated if the LAN feature stops working in the future.

4. Type the IP address in the

address bar, preceded by http://

How To: Find IP Address (PC)

In order to control the AquaConnect using the LAN or intranet function, the IP address

that has been issued by the network router must be obtained.

1. Verify the PC & ACHN are

connected to the same network

2. On the bottom of the ACHN,

copy the last 3 digits of the MAC

+ 32 hidden pages