Hatco TFWM-3600 Installation Manual
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Wall Mounted Food Finisher
Installation and Operating Manual
Manuel d’installation et d’utilisation
®
Thermo-Finisher
Gril Électrique Mural
TFWM Series/Série
WARNING
Do not operate this equipment unless you
have read and understood the contents
of this manual! Failure to follow the
instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
English = p 2
P/N 07.04.538.00 © 2017 Hatco Corporation
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en
este manual puede resultar en un serio
lesión o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted
no puede entender el contenido de
este manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
ADVERTENCIA
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel ! Le
non-respect des instructions contenues
dans ce manuel peut entraîner de
graves blessures ou la mort. Ce manuel
contient des informations importantes
concernant l’entretien, l’utilisation et le
fonctionnement de ce produit. Si vous ne
comprenez pas le contenu de ce manuel,
veuillez le signaler à votre supérieur.
Conservez ce manuel dans un endroit
sûr pour pouvoir vous y référer plus tard.
AVERTISSEMENT
Français = p 15
CONTENTS
WARNING
English
Important Owner Information .............................................. 2
Introduction ...........................................................................2
Important Safety Information .............................................. 3
Model Description ................................................................4
Model Designation ...............................................................5
Specifications ....................................................................... 5
Plug Configurations ............................................................. 5
Electrical Rating Chart ......................................................... 5
Dimensions .......................................................................... 6
Installation .............................................................................7
General ................................................................................ 7
Installing the Unit ................................................................. 8
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase
date of the unit in the spaces below (specification label located
on the side of the unit). Please have this information available
when calling Hatco for service assistance.
Model No. ________________________________________
Serial No. _________________________________________
Voltage ___________________________________________
Date of Purchase ___________________________________
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
Operation .............................................................................10
General .............................................................................. 10
Maintenance ........................................................................ 12
General .............................................................................. 12
Daily Cleaning ...................................................................12
Cleaning the Top Hood ......................................................12
Troubleshooting Guide ......................................................13
Limited Warranty ................................................................14
Authorized Parts Distributors ........................... Back Cover
Business
Hours: 7:00 am to 5:00 pm Central Standard Time (CST)
(Summer Hours: June to September—
7:00 am to 5:00 pm CST Monday–Thursday
7:00 am to 4:00 pm CST Friday)
Telephone: 800-558-0607; 414-671-6350
e-mail: partsandservice@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at
www.hatcocorp.com.
INTRODUCTION
Hatco Thermo-Finisher® wall mounted food finishers are
designed to rapidly heat or thermalize a wide range of food
products, allowing operators to serve customers faster—
thereby improving customer satisfaction. The Thermo-Finisher
is perfect for melting toppings or finishing soup and foods
like Mexican entrees, nachos, and potato skins. It also
rethermalizes frozen foods such as appetizers, french fries,
and pizza. The Thermo-Finisher also can be used to heat food
pans/plates prior to serving.
Hatco Thermo-Finisher wall mounted food finishers are products
of extensive research and field testing. The materials used
were selected for maximum durability, attractive appearance,
and optimum performance. Every unit is inspected and tested
thoroughly prior to shipment.
This manual provides the installation, safety, and operating
instructions for Thermo-Finisher wall mounted food finishers.
Hatco recommends all installation, operating, and safety
instructions appearing in this manual be read prior to installation
or operation of a unit.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to
personal injury.
2
Form No. TFWMM-0717
English
IMPORTANT SAFETY INFORMATION
Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.
• Units supplied without an electrical cord and plug
require a hardwired connection to the on-site electrical
system. Connection must be properly grounded and
of the correct voltage, size, and configuration for the
electrical specifications of the unit. Contact a qualified
electrician to determine and install the proper electrical
connection.
• Unit must be installed by a qualified electrician.
Installation must conform to all local electrical codes.
Installation by unqualified personnel will void the unit
warranty and may lead to electric shock or burn, as
well as damage to unit and/or its surroundings.
• Turn power switch OFF (O), unplug power cord/turn off
power at circuit breaker, and allow unit to cool before
performing any maintenance, cleaning, or adjustments.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C)
and a maximum of 104°F (40°C).
• Do not steam clean or use excessive water on unit.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• This unit must be serviced by a licensed electrician.
Service must conform to all local electrical codes.
Service by unqualified personnel will void the unit
warranty and may lead to electric shock or burn, as
well as damage to the unit and/or its surroundings.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them
away from the unit.
Form No. TFWMM-0717
WARNING
FIRE HAZARD:
• For corded units: To reduce the risk of fire, the appliance
is to be installed in non-combustible surroundings
only, with no combustible material within 18″ (457 mm)
of the sides, front, or rear of the appliance or within
40″ (1016 mm) above the appliance. The appliance
is to be mounted on surfaces of noncombustible
construction with noncombustible flooring and surface
finish and with no combustible material against the
underside, or on noncombustible slabs or arches have
no combustible material against the underside. Such
construction shall in all cases extend not less than 12″
(305 mm) beyond the equipment on all sides.
• For hardwired units: Do not install closer than 3″
(76 mm) from any side wall. Install only over a non-
combustible surface, see installation instructions.
• DO NOT use paper or plastic serving pieces in the food
finisher. These materials may melt or burn causing a
fire hazard and/or food contamination and may damage
the unit.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.
• Plate/tray will be very hot upon removal — use oven
mitt, protective clothing, or pan gripper to remove.
Do NOT use “Pyrex” glass plates or serving pieces in food
finisher. “Pyrex” glass may break causing personal injury
and/or food contamination.
Do not place anything on top of unit; doing so may subject
personnel to injury or could damage unit.
Transport unit in upright position only. Failure to do so
may result in damage to unit or personal injury.
Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).
3
IMPORTANT SAFETY INFORMATION
Adjustable
Shelf
Removable
Bay Divider
POWER ON
Indicator Light
TOP HEAT
CONTROL
Knob
Power Cord and Plug
POWER ON/OFF
(I/0) Switch
Adjustable
Shelf
Ribbon
Heating
Element
Removable
Bay Divider
POWER ON
Indicator Light
POWER ON/OFF
(I/0) Switch
Hardwired
Power
Connection
TOP HEAT
CONTROL
Knob
BOTTOM HEAT
CONTROL
Knob
English
NOTICE
Use non-abrasive cleaners on glass and metal surfaces.
Abrasive cleaners could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.
MODEL DESCRIPTION
All Models
Thermo-Finisher® wall mounted food finishers have an easyto-clean interior constructed of stainless steel. The units
feature plate/tray activated, quick-heating infrared ribbon
heating elements, three individually-controlled heating bays,
and adjustable shelves. The stainless steel bay dividers are
removable to allow the use of larger pans across two heating
bays. Controls include a main POWER ON/OFF (I/O) switch,
individual HEAT CONTROL knobs for each ribbon heating
element, and POWER ON indicator lights for each heating
bay. The end panels and rear panel are available in several
Designer colors.
TFWM-3900 and TFWM-3600 Models
TFWM-3900 and TFWM-3600 models offer top heating only.
They feature three upper ribbon heating elements—one above
each heating bay. They are available with a 6′ (1829 mm)
power cord and plug or as hardwired units.
NOTE: TFWM-3600 models have a high limit indicator light
above the POWER ON/OFF (I/O) Switch. Contact
Service if illuminated.
NOTICE
This unit is intended for commercial use only — NOT for
household use.
Clean unit daily to avoid malfunctions and maintain
sanitary operation.
Do not lay unit on the side with the control panel or damage
to unit could occur.
TFWM-3939 and TFWM-3636 Models
TFWM-3939 and TFWM-3636 models offer top and bottom
heating. They feature three upper ribbon heating elements
and three lower ribbon heating elements—an upper and lower
element in each heating bay. Heavy duty, tempered glass
covers the lower ribbon heating elements. They are available
as hardwired units only.
NOTE: TFWM-3636 models have a high limit indicator light
above the POWER ON/OFF (I/O) Switch. Contact
Service if illuminated.
Model TFWM-3900
Model TFWM-3939
4
Form No. TFWMM-0717
English
T F W M - X X X X
Thermo-finisher
Wall Mounted
3900 = 42″ Wide w/ top heat, w/o bottom heat
3939 = 42″ Wide w/ top heat and bottom heat
3600 = 36″ Wide w/ top heat, w/o bottom heat
3636 = 36″ Wide w/ top heat and bottom heat
WARNING
1(0$3
1(0$/3
Plug Configurations
Some units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied according to the
application.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.
• Units supplied without an electrical cord and plug
require a hardwired connection to the on-site electrical
system. Connection must be properly grounded and
of the correct voltage, size, and configuration for the
electrical specifications of the unit. Contact a qualified
electrician to determine and install the proper electrical
connection.
MODEL DESIGNATION
SPECIFICATIONS
Plug Configurations
NOTE: Receptacle not supplied by Hatco.
NOTE: Specification label located on the side of the unit. See
label for serial number and verification of unit electrical
information.
Electrical Rating Chart
TFWM-3900 208 1 7200 34.6 NEMA 6-50P or Hardwired 166 lbs. (75 kg)
TFWM-3939 208 3 14400 40.0 Hardwired 181 lbs. (82 kg)
TFWM-3600 208 1 7200 34.6 NEMA 6-50P or Hardwired 156 lbs. (71 kg)
TFWM-3636 208 3 14400 40.0 Hardwired 171 lbs. (78 kg)
Form No. TFWMM-0717
Model Voltage Phase Watts Amps
208 3 7200 20.0 NEMA L15-30P or Hardwired 166 lbs. (75 kg)
240 1 7500 31.3 NEMA 6-50P or Hardwired 166 lbs. (75 kg)
240 3 7500 18.0 NEMA L15-30P or Hardwired 166 lbs. (75 kg)
240 3 15000 36.1 Hardwired 181 lbs. (82 kg)
208 3 7200 20.0 NEMA L15-30P or Hardwired 156 lbs. (71 kg)
240 1 7500 31.3 NEMA 6-50P or Hardwired 156 lbs. (71 kg)
240 3 7500 18.0 NEMA L15-30P or Hardwired 156 lbs. (71 kg)
240 3 15000 36.1 Hardwired 171 lbs. (78 kg)
5
Plug
Configuration Shipping Weight
SPECIFICATIONS
A
Front View Side View
C
D
B
Dimensions
Width
Model
TFWM-3900
TFWM-3939
TFWM-3600
TFWM-3636
(A)
42-3/16″
(1072 mm)
42-3/16″
(1072 mm)
35-7/8″
(910 mm)
35-7/8″
(910 mm)
Heating Bay Widths
TFWM-3900 and TFWM-3939 Models
Left and Right Heating Bays = 13-3/16″ (336 mm)
Center Heating Bay = 13-1/2″ (345 mm)
TFWM-3600 and TFWM-3636 Models
Left and Right Heating Bays = 11-3/16″ (282 mm)
Center Heating Bay = 11-7/16″ (290 mm)
Depth
16-5/8″
(421 mm)
16-5/8″
(421 mm)
16-5/8″
(421 mm)
16-5/8″
(421 mm)
(B)
Height
(C) *
18-3/8″
(466 mm)
18-3/8″
(466 mm)
18-3/8″
(466 mm)
18-3/8″
(466 mm)
English
Adjustable Shelf
Heights (D)
2-1/4″, 4″, and 5-13/16″
(59, 104, and 148 mm)
2-1/4″, 4″, and 5-13/16″
(59, 104, and 148 mm)
2-1/4″, 4″, and 5-13/16″
(59, 104, and 148 mm)
2-1/4″, 4″, and 5-13/16″
(59, 104, and 148 mm)
Dimensions (TFWM-3939 shown)
6
Form No. TFWMM-0717
English
WARNING
CAUTION
INSTALLATION
General
Thermo-Finisher® food finishers are shipped with most
components installed and ready for operation. The following
installation instructions must be performed before connecting
electricity and operating the unit.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.
• Units supplied without an electrical cord and plug
require a hardwired connection to the on-site electrical
system. Connection must be properly grounded and
of the correct voltage, size, and configuration for the
electrical specifications of the unit. Contact a qualified
electrician to determine and install the proper electrical
connection.
• Unit must be installed by a qualified electrician.
Installation must conform to all local electrical codes.
Installation by unqualified personnel will void the unit
warranty and may lead to electric shock or burn, as
well as damage to unit and/or its surroundings.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C)
and a maximum of 104°F (40°C).
FIRE HAZARD:
• For corded units: To reduce the risk of fire, the appliance
is to be installed in non-combustible surroundings
only, with no combustible material within 18″ (457 mm)
of the sides, front, or rear of the appliance or within
40″ (1016 mm) above the appliance. The appliance
is to be mounted on surfaces of noncombustible
construction with noncombustible flooring and surface
finish and with no combustible material against the
underside, or on noncombustible slabs or arches have
no combustible material against the underside. Such
construction shall in all cases extend not less than 12″
(305 mm) beyond the equipment on all sides.
• For hardwired units: Do not install closer than 3″
(76 mm) from any side wall. Install only over a non-
combustible surface, see installation instructions.
1. Remove the unit from the carton. Two or more people are
required for this step.
2. Remove tape, protective packaging, and literature from all
surfaces of the unit.
NOTE: To prevent delay in obtaining warranty coverage,
complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.
3. Remove tape and protective packaging from all surfaces
of unit.
NOTE: Do not plug in or hardwire the unit until wall mounting
installation is complete.
4. Refer to the “Installing the Unit” procedure in this section.
5. For corded units, plug the unit into a properly grounded
electrical receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section for
details.
6. For non-corded units, have a qualified electrician
install a hardwired connection between the unit and
the on-site electrical system. The connection must be
properly grounded and of the correct voltage, size, and
configuration. See the SPECIFICATIONS section for
details.
Transport unit in upright position only. Failure to do so
may result in damage to unit or personal injury.
Form No. TFWMM-0717
7
INSTALLATION
1/2″ (13 mm)
Sheathing
Wall Bracket
3/16″ (5 mm)
Pilot Holes
Lag Screw
2x4 Studs
32″ (813 mm) On Center
Bottom
Channel
Bottom
Channel
Screw
No surfaces
within 3″
(76 mm).
No surfaces
within 3″
(76 mm).
No combustible surfaces
within 40″ (1016 mm).
Installing the Unit
Follow the appropriate procedure to install a wall mounted unit.
Verify your model and bracket type match the procedure.
Mounting the food finisher on a wall requires special
considerations and procedures due to the weight of the unit.
Follow the guidelines below when determining the location for
wall mounting as well as during installation.
• The wall brackets must be fastened to a wall with 16″
(406 mm) on center, solid 2x4 stud construction covered
by a minimum of 1/2″ (13 mm) thick sheathing.
• Each wall bracket must be installed with at least four,
evenly-spaced 1/4″ (6 mm) x 2-1/2″ (64 mm) lag screws
that solidly hit the studs in the wall.
• Several people will be needed to lift and position the unit
on the wall.
Installing TFWM-3900 and TFWM-3939 Models
Use the following procedure to mount a TFWM-3900 or
TFWM-3939 wall mounted food finisher on a wall.
English
Parts Included
The following parts are included with wall mounted units.
Item Quantity
Wall Bracket 2
1/4″ (6 mm) x 2-1/2″ (64 mm)
Lag Screw 8
Bottom Channel 1
Bottom Channel Screw 5
Installation Procedure
1. Make sure the mounting location meets the requirements
2. Determine the height for the unit installation.
a. Mark the wall at the desired height for the top of the
NOTE: The top row of holes on the wall brackets is approximately
3. Locate the stud positions in the wall.
a. Determine which studs to use for installation. The studs
NOTE: The wall brackets are shipped upside down and
4. Install the wall brackets onto the wall. For each bracket:
a. Center and level the wall bracket on its corresponding
b. Drill four 3/16″ (5 mm) pilot holes in the wall at each marked
c. Insert four lag screws through each wall bracket and
d. Tighten each lag screw securely.
listed previously in this procedure.
cabinet.
one inch below the top of the unit after installation.
used must allow the wall brackets to be installed a
distance of 32″ (813 mm) on center from each other.
hanging on the 1/2″ (13 mm) hanging rods on the back
of the unit. Make sure to rotate the wall brackets 180°
before marking the locations for the lag screws and
installing the brackets. The smooth, flat side of the wall
bracket should be installed against the wall.
stud. Mark the locations for four vertically-spaced lag
screws through the holes in the bracket.
location for the lag screws. The lag screws are 1/4″
(6 mm) in diameter and 2-1/2″ (64 mm) long.
into the pre-drilled pilot holes in the wall.
Attaching the Wall Brackets
5. Lift the unit and hook the upper and lower 1/2″ (13 mm)
hanging rods on the back of the unit over the corresponding
hooks on the wall brackets. Make sure the unit hanging
rods are fully seated in the wall brackets. This step will
require several people.
6. Attach the bottom channel to the bottom of the unit.
a. Position the bottom channel into the gap between the
wall and the back of the unit.
b. Align the holes on the back of the unit with the holes on
the bottom channel.
c. Thread the bottom channel screws through the flange under
the unit and into the bottom channel. Tighten securely.
NOTE: Installation of the bottom channel will prevent the unit
from lifting up off the wall bracket.
Hanging the Food Finisher
8
Form No. TFWMM-0717
English
1/2″ (13 mm)
Sheathing
Wall
Bracket
3/16″ (5 mm)
Pilot Holes
Lag
Screw
2x4 Studs
16″ (406 mm) On Center
Bottom Channel
Screw
Bottom
Channel
No surfaces
within 3″
(76 mm).
No combustible surfaces
within 40″ (1016 mm).
No surfaces
within 3″
(76 mm).
INSTALLATION
Installing TFWM-3600 and TFWM-3636 Models
Use the following procedure to mount a TFWM-3600 or
TFWM-3636 wall mounted food finisher on a wall.
Parts Included
The following parts are included with wall mounted units.
Item Quantity
Wall Bracket 1
1/4″ (6 mm) x 2-1/2″ (64 mm)
Lag Screw 8
Bottom Channel 1
Bottom Channel Screw 3
Installation Procedure
1. Make sure the mounting location meets the requirements
listed previously in this procedure.
2. Determine the height for the unit installation.
a. Mark the wall at the desired height for the top of the cabinet.
NOTE: The top row of holes on the wall bracket is approximately
one inch below the top of the unit after installation.
3. Locate the stud positions in the wall.
a. Determine which studs to use for installation. The
studs used must allow the wall bracket to be installed a
distance of 16″ (406 mm) on center from each other.
NOTE: The wall bracket is shipped upside down and hanging
on the 1/2″ (13 mm) hanging rods on the back of the
unit. Make sure to rotate the wall bracket 180° before
marking the locations for the lag screws and installing
the brackets. The smooth, flat side of the wall bracket
should be installed against the wall.
4. Install the wall bracket onto the wall.
a. Center and level the wall bracket hole patterns on center
of studs. Mark the locations for four vertically-spaced lag
screws through the holes on each side of the bracket.
b. Drill eight 3/16″ (5 mm) pilot holes in the wall at each
marked location for the lag screws. The lag screws are
1/4″ (6 mm) in diameter and 2-1/2″ (64 mm) long.
c. Insert eight lag screws through the wall bracket and into
the pre-drilled pilot holes in the wall.
d. Tighten each lag screw securely.
5. Lift the unit and hook the upper and lower 1/2″ (13 mm)
hanging rods on the back of the unit over the corresponding
hooks on the wall brackets. Make sure the unit hanging
rods are fully seated in the wall brackets. This step will
require several people.
6. Attach the bottom channel to the bottom of the unit.
a. Position the bottom channel into the gap between the
wall and the back of the unit.
b. Align the holes on the back of the unit with the holes on
the bottom channel.
c. Thread the bottom channel screws through the flange
under the unit and into the bottom channel. Tighten
securely.
NOTE: Installation of the bottom channel will prevent the unit
from lifting up off the wall bracket.
Hanging the Food Finisher
Form No. TFWMM-0717
Attaching the Wall Brackets
9
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