Do not operate this equipment unless you
have read and understood the contents
of this manual! Failure to follow the
instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
P/N 07.04.698.00
English = p 2
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en
este manual puede resultar en un serio
lesión o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted
no puede entender el contenido de
este manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
AVERTISSEMENT
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel ! Le
non-respect des instructions contenues
dans ce manuel peut entraîner de
graves blessures ou la mort. Ce manuel
contient des informations importantes
concernant l’entretien, l’utilisation et le
fonctionnement de ce produit. Si vous ne
comprenez pas le contenu de ce manuel,
veuillez le signaler à votre supérieur.
Conservez ce manuel dans un endroit
sûr pour pouvoir vous y référer plus tard.
General ................................................................................ 6
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the bottom back of the unit). Please have this
information available when calling Hatco for service assistance.
Model No. ________________________________________
Serial No. _________________________________________
Voltage ___________________________________________
Date of Purchase ___________________________________
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
Authorized Parts Distributors ........................... Back Cover
Business
Hours: 7:00 am to 5:00 pm Central Standard Time (CST)
(Summer Hours: June to September—
7:00 am to 5:00 pm CST Monday–Thursday
7:00 am to 4:00 pm CST Friday)
Telephone: 800-558-0607; 414-671-6350
e-mail: partsandservice@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at
www.hatcocorp.com.
INTRODUCTION
Hatco Soup Stations are specially designed to hold soups
at safe serving temperatures. Heat is distributed evenly
throughout the unit to hold foods at desired temperatures. The
insulated stainless steel design provides easy maintenance
and durable performance. All units are equipped with an infinite
switch to regulate temperature.
Hatco Soup Stations are products of extensive research and
field testing. The materials used were selected for maximum
durability, attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating
instructions for the Soup Station. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to
personal injury.
2
Form No. SWM-0716
English
IMPORTANT SAFETY INFORMATION
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.
• Turn OFF infinite switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Unit is not weatherproof. Locate the unit indoors where
the ambient air temperature is a minimum of 70°F
(21°C).
• Do not use unit to melt or hold ice. Doing so may
cause condensation, creating an electrical hazard and
causing personal injury and/or damage to unit. Damage
caused by condensation is not covered by warranty.
• Do not clean the unit when it is energized or hot.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them
away from the unit.
Do not use unit for any purpose other than for which it is
designed.
WARNING
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to
heat food product properly may result in serious health
risks. This unit is for holding pre-heated food product only.
Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD: Some exterior surfaces on the unit will
get hot. Use caution when touching these areas.
Do not place any object(s) with a combined weight of
65 lbs. (29 kg) or more on upper shelf; doing so may
subject personnel to injury or could damage unit.
Do not place any object(s) with a combined weight of
10 lbs. (5 kg) or more on cup rail; doing so may subject
personnel to injury and/or damage unit.
Locate unit at proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.
NOTICE
Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to the unit.
Do not cook, warm, or hold food directly in well pans. Food
must be held in a soup pan.
Unit is designed for countertop use ONLY. Damage caused
by improper unit location not covered by warranty.
Unit is designed and recommended for use on metallic
countertops. Damage to any countertop material is not
covered under the Hatco warranty. For other surfaces,
verify with manufacturer that material is suitable for
prolonged temperatures up to 200°F (93°C).
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.
Do not use steel wool for cleaning. Steel wool will scratch
the finish.
Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.
Damage caused by chemicals is not covered by warranty.
Form No. SWM-0716
3
MODEL DESCRIPTION
Control Panel
(both sides of unit)
Control Panel
(both sides of unit)
S W X - X Q T
Soup Well Station
Quantity of Wells
Individual Well Capacity
(Quarts)
English
All Models
Soup Stations keep soups at optimum serving temperatures
and are available in stainless steel or black.
An infinite switch is located on each end of the unit and controls
the nearest well. An optional upper shelf with/without LED
lights, and/or a sign holder/backsplash are available.
NOTE: Refer to the OPTIONS AND ACCESSORIES section for
more information.
SW2-7QT Models
SW2-7QT models are equipped with two heating elements for
holding hot soup, one for each well. The two round wells hold
7 qt (7 liter) round pans.
SW2-7QT Model
SW2-11QT Models
SW2-11QT models are similar to SW2-7QT models, but hold
two stainless steel 11 qt (10 liter) round pans.
SW2-11QT Model
MODEL DESIGNATION
4
Form No. SWM-0716
English
NEMA 5-15P
Front View
Side View
D
E
A
C
B
SPECIFICATIONS
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage,
size, and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the bottom back of
the unit. See label for serial number and verification of
unit electrical information.
Soup Stations are shipped from the factory with most
components assembled and ready for use. Use the following
procedures to install the unit.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate the unit indoors where the ambient air temperature
is a minimum of 70°F (21°C).
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
Locate the unit at the proper counter height in an area
that is convenient for use. The location should be strong
enough to support the weight of the unit and contents.
NOTICE
Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to the unit.
Unit is designed and recommended for use on metallic
countertops. Damage to any countertop material is not
covered under the Hatco warranty. For other surfaces,
verify with manufacturer that material is suitable for
prolonged temperatures up to 200°F (93°C).
1. Remove the unit from the box.
NOTE: To prevent delay in obtaining warranty coverage,
complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.
2. Remove tape and protective packaging from all surfaces
of unit.
3. Place the unit in the desired location.
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods and air
conditioning ducts).
• Make sure the unit is at the proper counter height in an
area convenient for use.
• Make sure the unit is located on top of a solid, level
countertop.
• Make sure the unit is not confined on either side. Placing
the unit inside a confined area will cause unit failure and
is NOT covered by warranty.
NOTICE
Unit is designed for countertop use ONLY. Damage caused
by improper unit location not covered by warranty.
NOTE: Refer to the OPTIONS AND ACCESSORIES section
for installation of accessories.
6
Form No. SWM-0716
English
WARNING
Infinite
Switch
Indicator
Light
OPERATION
General
Use the following procedures to operate a Soup Station.
WARNING
Read all safety messages in the Important Safety
Information section before operating this equipment.
Startup
1. Plug the unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.
2. Fill each well with hot tap water until the water is between
1/2″(13mm)and1″(25mm)deep.
NOTE: Due to water loss during operation, check the water
level every hour to ensure wet operation.
NOTE: If the unit runs dry, turn it off and allow to cool before
adding water.
NOTICE
Do not cook, warm, or hold food directly in well pans. Food
must be held in a soup pan.
3. Insert a soup pan into each well.
4. Turn the infinite switches to the desired settings.
• The infinite switch turns on and heats the well on the
same side of the unit.
• The indicator light will illuminate when the well is on.
5. Allow the Soup Station to preheat for approximately
30 minutes.
NOTE: Units with optional LED lighting have an ON/OFF (I/O)
toggle switch on the back of the unit to control the
lighting.
Shutdown
1. Turn the infinite switch to the OFF (O) position.
• The indicator light will shut off and the heating elements
will shut down.
Control Panel
Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.
CAUTION
Do not place any object(s) with a combined weight of
65 lbs. (29 kg) or more on upper shelf; doing so may
subject personnel to injury or could damage unit.
Food Warming
Place the appropriate size food pan(s) into the unit opening.
• Always use a food pan. Do not place food directly into the
warmer.
• Keep pans covered to maintain food quality and
temperature.
Form No. SWM-0716
7
MAINTENANCE
WARNING
English
General
Hatco Soup Stations are designed for maximum durability and
performance, with minimum maintenance.
ELECTRIC SHOCK HAZARD:
• Turn OFF infinite switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not clean unit when it is energized or hot.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.
Do not use steel wool for cleaning. Steel wool will scratch
the finish.
Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.
Damage caused by chemicals is not covered by warranty.
Daily Cleaning
To preserve the finish of the unit, perform the following cleaning
procedure daily.
1. Move the infinite switches to the OFF (O) position and
allow the unit to cool.
2. Remove and wash any pans.
3. Wipe down the entire unit using a clean cloth or sponge
and mild detergent.
4. Use a plastic scouring pad to remove any hardened food
particles or mineral deposits.
5. Wipe down the entire unit thoroughly with a clean, damp
cloth to remove all detergent residue. Repeat as necessary.
6. Wipe dry the entire unit using a non-abrasive, dry cloth.
8
Form No. SWM-0716
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