Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
informationconcerningthe
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual!Cualquierfallaenel
seguimientodelasinstrucciones
contenidasenestemanualpuede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobreseguridadconcernienteal
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.
Authorized Parts Distributors ...........Back Cover
IMPORTANT OWNER INFORMATION
Before installation, record the model number, serial
number (identification decal located either on the
bottom of the unit or on the control box), voltage,
and purchase date of the Built-In Heated Well in the
spaces below. Please have this information
available when contacting Hatco for service
assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business8:00 a.m. to 5:00 p.m.
Hours:Central Standard Time
Telephone: (800) 558-0607; (414) 671-6350
Fax:(800) 690-2966 (Parts and Service)
Installing a Remote Mounted Control Box.....16
Installing a Drain Assembly ...........................17
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
(414) 671-3976 (International)
24 Hour 7 Day Parts and Service
Assistanceavailableinthe
UnitedStatesandCanada
by calling (800) 558-0607.
INTRODUCTION
Hatco Built-In Heated Wells are specially designed
to hold heated foods at safe serving temperatures.
Designed for dry or wet applications, the wells are
available in a variety of pan and pot combinations —
all heated with a long-life heating element design
with a 2 year warranty. Heat is evenly distributed
throughout the heavy gauge stainless steel
construction to assure hot food without the guess
work. The design allows for easy maintenance and
durableperformance.Thestandardunitis
UnderwritersLaboratory(UL)approvedand
equipped with a remote control box. An optional UL
recognized (UR) unit with remote switch is available
also.
Units are equipped with EZ lock mounting hardware
(except forthe insulated bottom mountmodels). One
year parts and on-site labor warranty is standard.
Hatco Built-In Heated Wells are a product of
extensive research and field testing. The materials
used wereselected for maximum durability, attractive
appearance,andoptimum performance.Every unit is
inspected and tested thoroughly prior to shipment.
Additional information can be found by visiting our
web site at www.hatcocorp.com.
This manual provides the installation, safety, and
operating instructions for the Built-In Heated Wells.
Hatco recommends all installation, operating, and
safety instructions appearing in this manual be read
prior to installation or operation of the Built-In
Heated Wells.
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
i
Form No. HWBM-0908
Page 3
IMPORTANT SAFETY INFORMATION
WARNING
WARNING
CAUTION
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).
• The remote mounted control box must be
mounted on a vertical wall and installed in
the vertical position. Mounting the control
box in the horizontal position may result in
the collection of liquids and lead to an
electric shock.
• DO NOT use unit to melt or hold ice. Doing so
maycausecondensation,creatingan
electrical hazard and causing personal injury
and/or damage to the unit. Damage caused
by condensation is not covered by warranty.
• Turn off unit when filling with water and avoid
splashing.
• Do not clean the unit when it is energized or
hot.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
theequipment tohazardouselectrical
voltage, resulting in electrical shock or burn.
GenuineHatcoReplacement Partsare
specifiedtooperatesafelyinthe
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD:
• Install unit with a minimum of 3-1/2″ (89 mm)
from bottom of unit to all combustible
surfaces to prevent combustion.
• Hatco mounting flange kits must be used
when mounting unit in a combustible
countertop.
• Unit must be installed using ribbon putty
gasket between the unit and the installation
surface per installation instructions (refer to
the INSTALLATION section of this manual).
FIRE HAZARD:
• Do not use flammable cleaning solutions to
clean this unit.
This unit must be installed by qualified, trained
installers. Installation must conform to all local
electrical and plumbing codes. Check with your
local plumbing and electrical inspectors for
proper procedures and codes.
Make sure food product has been heated to the
proper food-safe temperature before placing in
the unit. Failure to heat food product properly
may result in serious health risks. This unit is
for holding pre-heated food product only.
Hatco Corporation is not responsible for the
actual food product serving temperature. It is
the responsibility of the user to ensure that the
food product is held and served at a safe
temperature.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
BURN HAZARD:
• Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.
• Drain water may reach temperatures in
excess of 200°F (93°C). Use appropriate
plumbing materials when installing drain.
Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be strong enough to support the weight
of the unit and contents.
Form No. HWBM-0908
1
Page 4
IMPORTANT SAFETY INFORMATION
NOTICE
NOTICE
H W B X X X - X D A
Heated Well Built-In
No Character = Standard Wattage
H = High Wattage
L = Low Wattage
FUL = Full Size Pan
43 = 4/3 Size Pan
4QT = Round 4 Quart Pot
7QT = Round 7 Quart Pot
11QT = Round 11 Quart Pot
Auto-Fill Equipped
Drain Equipped
I = Insulated Top Mount
IB = Insulated Bottom Mount
RT = Thermostat Control (UR only)
RN = Infinite Switch Control (UR only)
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Do not locate unit in an area subject to
excessive temperatures or grease from grills,
fryers, etc. Excessive temperatures could cause
damage to the unit.
The remote mounted control box must have a
minimum 6″ (152 mm) clearance from the unit
(not to exceed 72″ (1829 mm). Mounting the
control box closer may cause heat damage to
the electrical system in the control box.
UL recognized (UR) units must be installed
according to UL guidelines. Complete UL
approval of this component is the responsibility
of the installer/fabricator and not the Hatco
Corporation.
MODEL DESIGNATION
Damage to countertop material such as Corian
and similar products caused by heat generated
from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
base material for application information.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marringitsappearanceandmakingit
susceptible to soil accumulation.
Do not use steel wool for cleaning. Steel wool
will scratch the finish.
Do not use harsh chemicals such as bleach,
cleaners containing bleach, or oven cleaners to
clean this unit.
®
Figure 1. Model Designation
2
Form No. HWBM-0908
Page 5
MODEL DESCRIPTIONS
All Models
All Built-In Heated Well units are reliable and
versatile. Units have a stainless steel and
aluminized steel housing with a metal sheathed
heating element that is available in low, standard,
and high wattage. The heating element is controlled
two ways. The first is UL listed with a thermostatic
control and ON/OFF switch housed in a remote
mounted control box. The control box is connected
to the unit with a 36″ (914 mm) flexible conduit
assembly(72″[1829mm]flexibleconduit
connection is optional, not available for retrofit.) The
second is a remote switch option that is UL
recognized (UR) with either a thermostatic control
and ON/OFF switch or an infinite switch control with
indicator light. Built-In Heated Wells are hard wired
directly to a power source for a secure and cord free
serving area. EZ locking hardware allows for Heated
Wellstobemountedintonon-combustible
countertops and combustible countertops using
optional Hatco mounting kits. Built-In Heated Wells
are designed, manufactured, and tested to maintain
safe food holding temperatures.
HWB-FUL Models
HWB-FUL models are capable of holding a variety
of pan combinations listed below. These models are
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusingtheappropriate countertop
mounting kit.
• One full size pan
• Three 1/3 size pans with adapter bars.
• Two 1/2 sized pans with adapter bars.
• Two 7 quart round inserts with adapter top.
• Three 4 quart round inserts with adapter top.
Pans, Covers, Adapter Bars, and Adapter Tops sold
separately (contact factory for details).
HWB-FULD Models
HWB-FULD models have the same capabilities as
the HWB-FUL but is equipped with a drain.The drain
includes a 3/4″ NPT drain fitting and flat drain screen
that allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.
Figure 3. HWB-FULD Model
HWBI-FUL Models
HWBI-FUL models are the same as the HWB-FUL
models except the units are fully insulated. The
insulated unit conserves energy and preserves
more consistent heating temperatures. These
models are designed to be mounted to the topside
of a non-combustible countertop or topside of a
combustible countertop using the appropriate
countertop mounting kit. (See Figure 4.)
HWBI-FULD Models
HWBI-FULD models are top mount insulated
versions that have the same capabilities as the
HWBI-FUL but with a drain. The drain includes a
3/4″ NPT drain fitting and flat drain screen that
allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.
Figure 2. HWB-FUL Model
Form No. HWBM-0908
Figure 4. HWBI-FUL and HWBI-FULD Models
3
Page 6
MODEL DESCRIPTIONS
HWBIB-FUL Models
HWBIB-FUL models are a fully insulated version of
the HWB-FUL models. These models are designed
to be mounted to the underside of a noncombustible countertop. (See Figure 5.)
HWBIB-FULD Models
HWBIB-FULD models are bottom mount insulated
versions that have the same capabilities as the
HWBIB-FULbut withadrain.Thedrainincludesa 3/4″
NPT drain fitting and flat drain screen that allows for
pans to stay level for consistent temperatures. These
models are designed to be mounted to the underside
of a non-combustible countertop. (See Figure 5.)
Figure 6. HWB-43 Model
HWBIB-FULDA Models
HWBIB-FULDA models are bottom mount insulated
versions that have the same capabilities as the
HWBIB-FUL but with a drain and the optional AutoFill feature. The drain includes a 3/4″ NPT drain
fitting and flat drain screen that allows for pans to
stay level for consistent temperatures. The Auto-Fill
feature fills and maintains the proper level of water
in the well automatically. These models are
designed to be mounted to the underside of a noncombustible countertop.
Figure 5. HWBIB-FUL, HWBIB-FULD, and
HWBIB-FULDA Models
HWB-43D Models
HWB-43D models have the same capabilities as the
HWB-43 but is a Built-In Heated Well with a drain.
The drain includes a 3/4″ NPT drain fitting and flat
drain screen that allows for pans to stay level for
consistenttemperatures.Thesemodelsare
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusingtheappropriate countertop
mounting kit. (See Figure 7.)
HWB-43DA Models
HWB-43DA models have the same capabilities as
the HWB-43 but with a drain and the optional AutoFill feature. The drain includes a 3/4″ NPT drain
fitting and flat drain screen that allows for pans to
stay level for consistent temperatures. The Auto-Fill
feature fills and maintains the proper level of water
in the well automatically. These models are
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusingtheappropriate countertop
mounting kit.
HWB-43 Models
HWB-43 models are capable of holding a variety of
pan combinations listed below. These models are
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusingtheappropriate countertop
mounting kit.
• One full size pan and one 1/3 size pan with
adapter bars.
• Four 1/3 size pans with adapter bars.
• Two 1/2 size pans and one 1/3 size pan with
adapter bars.
• Two 11 quart round inserts with adapter top.
Pans, Covers, Adapter Bars, and Adapter Tops sold
separately (contact factory for details).
Figure 7. HWB-43D and HWB-43DA Models
4
Form No. HWBM-0908
Page 7
MODEL DESCRIPTIONS
HWB-7QTHWB-7QTD
HWB-11QTHWB-11QTD
HWB-4QT Models
HWB-4QT models are round Built-In Heated Wells
that hold a 4 quart pan. These models are designed
to be mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.
Figure 8. HWB-4QT Model
HWB-7QT Models
HWB-7QT models are round Built-In Heated Wells
that hold a 7 quart pan. These models are designed
to be mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit. (See
Figure 9.)
HWB-11QT Models
HWB-11QT models are round Built-In Heated Wells
that hold a 11 quart pan. These models are
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusing the appropriate countertop
mounting kit. (See Figure 10.)
HWB-11QTD Models
HWB-11QTD models are the same as the HWB11QT but is equipped with a drain. The drain
includes a 3/4″ NPT drain fitting and flat drain
screen that allows for pans to stay level for
consistenttemperatures.Thesemodelsare
designed to be mounted to the topside of a noncombustible countertop or topside of a combustible
countertopusing the appropriate countertop
mounting kit.
HWB-7QTD Models
HWB-7QTD models are the same as the HWB-7QT
but is equipped with a drain. The drain includes a
3/4″ NPT drain fitting and flat drain screen that
allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.
Figure 9. HWB-7QT and HWB-7QTD Models
Figure 10. HWB-11QT and HWB-11QTD Models
Form No. HWBM-0908
5
Page 8
SPECIFICATIONS
Electrical Rating Chart — All HWB-FUL Models
ModelVoltageWattsAmpsPhaseShipping Weights
HWBLXX-FUL1207506.3121 lbs. (10 kg)
HWBXX-FUL120120010.0121 lbs. (10 kg)
20812005.8121 lbs. (10 kg)
24012005.0121 lbs. (10 kg)
22012005.5121lbs.(10kg)
Built-In Heated Well units are shipped from the
factory with most components assembled and ready
for use. Use the following procedures to install the
unit.
SPECIFICATIONS
Figure 17. Dimensions — HWB-11QT Models
INSTALLATION
Do not locate unit in an area subject to
excessive temperatures or grease from grills,
fryers, etc. Excessive temperatures could cause
damage to the unit.
The remote mounted control box must have a
ELECTRICSHOCK HAZARD:Unitisnot
weatherproof. Locate the unit indoors where the
ambient air temperature is a minimum of 70°F
(21°C).
FIRE HAZARD:
• Install unit with a minimum of 3-1/2″ (89 mm)
from bottom of unit to all combustible
surfaces to prevent combustion.
• Unit must be installed using ribbon putty
gasket between the unit and the installation
surface per installation instructions (refer to
the INSTALLATION section of this manual).
This unit must be installed by qualified, trained
installers. Installation must conform to all local
electrical and plumbing codes. Check with your
local plumbing and electrical inspectors for
proper procedures and codes.
Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be strong enough to support the weight
of the unit and contents.
Form No. HWBM-0908
minimum 6″ (152 mm) clearance from the unit
(not to exceed 72″ [1829 mm]). Mounting the
control box closer may cause heat damage to
the electrical system in the control box.
UL recognized (UR) units must be installed
accordingto UL guidelines. Complete UL approval
of this component is the responsibility of the
installer/fabricator and not the Hatco Corporation.
NOTE: All Built-In Heated Wells require the control
box be remote mounted in the vertical
position.
1. Remove the unit from the box.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
coverage, fill out and mail in the warranty
card to Hatco.
3. Remove tape and protective packaging from all
surfaces of unit.
NOTE: A qualified electrician is recommended for
connecting the Built-In Heated Well units to
a power source. A qualified plumber is
recommended for connecting drain.
4. Install the unit in the desired location. Use the
appropriate procedure in this section for
combustible or non-combustible countertops.
5. Install the remote mounted control box (refer to
the procedure in this section).
11
Page 14
INSTALLATION
Ribbon Putty Gasket
Edge
of flange.
Mounting Flange
Combustible
Countertop
Cutout edge of combustible
counter top.
WARNING
Mounting Flange
Mounting
Flange Tab
Countertop
Edge
Mounting
Countertop
Underside
Mounting
Combustible
Countertop
EZ Locking
Tab
Mounting
Flange
Installing Unit into Combustible Countertop
FIRE HAZARD:
• Hatco mounting flange kits must be used
whenmounting unit in a combustible
countertop.
• Unit must be installed using ribbon putty
gasket between the unit and the installation
surface per installation instructions.
NOTE: Cut the opening for both the unit and the
control box before placing unit into the
countertop opening.
NOTE: HWBI-FUL model heated wells (top mount,
insulated models — “I” in the Model
Designation) cannot be installed into the
mounting flange.
1. Cut the appropriate opening in the countertop
(see Figure 24 for size requirements).
2. Cut the appropriate opening for the control box
(see Figure 26 for size requirements).
3. Place ribbon putty gasket around the cutout
edge of the countertop. Make sure the ribbon
putty gasket overhangs the cutout edge or seal
the unit with silicone adhesive.
NOTE: A roll of ribbon putty gasket material is
supplied with the unit.
NOTE: For underside mounting, tabs on mounting
flange must be bent to the underside of the
countertop.
Figure 19. Installation of Mounting Flange Kit
6. Place ribbon putty gasket around the edge of
the mounting flange. Make sure the ribbon putty
gasket overhangs the edge of the flange or seal
the unit with silicone adhesive.
7. Place the unit into the countertop opening.
8. Using a screwdriver, rotate the unit’s EZ locking
tab outward to secure the unit to the underside
of the mounting flange. Rotate as many tabs as
needed to secure the unit to the mounting
flange.
Figure 18. Installing Ribbon Putty Gasket
4. Place the mounting flange into the countertop
opening.
5. Secure the mounting flange tabs to the edge or
the underside of the combustible countertop
using the appropriate hardware (mounting
hardware not provided, see Figure 19).
Figure 20. EZ Locking Tabs
9. Carefully trim and remove the excess ribbon
putty gasket material from around the unit.
12
Form No. HWBM-0908
Page 15
INSTALLATION
Ribbon Putty Gasket
Cutout edge
of countertop.
Non-Combustible
Countertop
WARNING
Tighten bolt against
underside of
countertop
Insert bracket
into slot in
EZ locking tab.
Bolt (included with bracket)
Adapter Bracket
EZ Locking
Tab
Non-Combustible
Countertop
Installing Unit into Non-Combustible
Countertop
FIRE HAZARD: Unit must be installed using
ribbon putty gasket between the unit and the
installation surface per installation instructions.
NOTE: Mounting flange kit is not required for
installation into non-combustible material.
NOTE: Cut the opening for both the unit and the
control box before placing unit into the
countertop opening.
1. Cut the appropriate opening in the countertop
(see Figure 25 for size requirements).
2. Cut the appropriate opening for the control box
(see Figure 26 for size requirements).
3. Place ribbon putty gasket around the cutout
edge of the countertop. Make sure the ribbon
putty gasket overhangs the cutout edge or seal
unit with silicone adhesive.
5. Using a screwdriver, rotate the unit’s EZ locking
tab outward to secure the unit to the underside
of the mounting flange. Rotate as many tabs as
needed to secure the unit to the mounting
flange.
Figure 22. EZ Locking Tabs
NOTE: The Hatco EZ locking tabs work on
countertopsthathaveamaximum
thickness of 3/16″ (5 mm). For countertops
3/16″ – 2″ thick, use optional adapter
bracket part number R04.42.194.00.
Figure 21. Installing Ribbon Putty Gasket
NOTE: A roll of ribbon putty gasket material is
supplied with the unit.
4. Place the unit into the countertop opening.
Form No. HWBM-0908
Figure 23. Thick Countertop Adapter Bracket
6. Carefully trim and remove the excess ribbon
putty material from around the unit.
ELECTRICSHOCKHAZARD:Theremote
mounted control box must be mounted on a
vertical wall and installed in the vertical position.
Mounting the control box in the horizontal
position may result in the collection of liquids
and lead to an electric shock.
NOTE: A qualified electrician is recommended for
connecting the unit to a power source. A
qualified plumber is recommended for
connecting drain(s).
1. Cut and drill the appropriate holes in the
mounting surface. Refer to the “Control Box
Cutout Dimensions” below for the cutout
dimensions for each control box.
Control Box Cutout Dimensions
Opening DimensionsScrew Hole Dimensions
2. Remove the trim cover from the control box
assembly.
3. Position the control box into the opening
through the backside.
4. Secure the control box to the mounting surface
using screws (#8 sheet metal screw supplied).
5. Connect the proper power source to the
mounted remote control box.
6. Reinstall the trim cover.
NOTE: Standard UL approved units are equipped
with a 72″ (1829 mm) flexible conduit
connected to the control box.
Model(A)(B)(C)(D)
Control Box Assembly2-3/16″3-3/8″3-1/4″2-1/2″
Without Bezel (standard)(56 mm)(86 mm)(83 mm)(64 mm)
Control Box Assembly3-1/4″3-3/4″4-1/8″--With Bezel (standard)(83 mm)(95 mm)(105 mm)---
Recessed Control Box5-7/8″6-3/8″6-13/16″3-7/8″
Assembly (optional)(149 mm)(162 mm)(173 mm)(98 mm)
Control Panel2-1/8″3-3/8″3-1/2″2-1/4″
For UR Units(54 mm)(86 mm)(89 mm)(57 mm)
Figure 26. Control Box Assembly Cutout Dimensions
16
Form No. HWBM-0908
Page 19
Installing A Drain Assembly
CAUTION
3/4″ Drain Valve
3/4″ Drain Fitting
To drain
After installing a drain-equipped unit into the
countertop, use the following procedure to connect
the unit to the on-site drain line.
BURNHAZARD:Drainwatermayreach
temperatures in excess of 200°F (93°C). Use
appropriate plumbing materials when installing
drain.
NOTE: Consult a licensed plumbing contractor for
proper drain installation that conforms to
local plumbing codes.
NOTE: Approved air gap or other back-flow
prevention device must be installed by a
licensed plumber, if required.
1. Connectdrain pipe (supplied by others) from the
3/4″ NPT drain fitting on the bottom of the unit to
a 3/4″ drain valve (supplied by others or
available as an accessory from Hatco — refer to
the Accessories section).
NOTE: The drain valve must be installed in an
easily accessible location for the operator.
INSTALLATION
Figure 27. Drain Connection
2. Connect the drain valve to the on-site drain line
(supplied by others).
Form No. HWBM-0908
17
Page 20
OPERATION
NOTICE
WARNING
NOTICE
WARNING
Standard Control Panel
Optional Recessed Control Panel
ON/OFF
Switch
Temperature
Control Knob
General
Use the following procedures to operate the Built-In
Heated Wells.
• Read all safety messages in the Important
Safety Information section before operating
this equipment.
• DO NOT use unit to melt or hold ice. Doing so
maycausecondensation,creatingan
electrical hazard and causing personal injury
and/or damage to the unit. Damage caused
by condensation is not covered by warranty.
• Turn off unit when filling with water and avoid
splashing.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Hatco Built-In Heated Wells are designed for WET
orDRYoperation.Hatcorecommendswet
operation for consistent food heating. If the unit is
operating wet and is allowed to run dry, turn it off
and allow to cool before adding water.
Unit must be allowed to cool down to room
temperature before changing from wet-to-dry or
dry-to-wet operation. Allowing unit to run dry
during wet operation or adding water during dry
operation will damage unit.
1. If using the well for wet operation, fill the unit
with water until the water is approximately 1″ to
1-1/2″ deep.
2. Move the ON/OFF switch to the ON position.
The indicator light on the switch glows when
the unit is on.
3. Turn theTemperatureControl Knob to adjust the
temperature of the unit to the desired safe food
temperature.
4. Allow heated well to preheat for approximately
30 minutes.
Hatco Corporation is not responsible for the
actual food product serving temperature. It is
the responsibility of the user to ensure that the
food product is held and served at a safe
temperature.
Figure 28. Control Boxes
Food Warming
Place the appropriate size food pan(s) into the unit
opening.
• Always use a food pan. Do not place food
directly into the warmer.
• Keep pans covered to maintain food quality and
temperature.
Shutdown
1. Move the ON/OFF switch to the OFF position.
The indicator light on the switch will shut off.
18
Form No. HWBM-0908
Page 21
MAINTENANCE
NOTICE
WARNING
General
The Hatco Built-In Heated Wells are designed for
maximum durability and performance, with minimum
maintenance.
ELECTRIC SHOCK HAZARD:
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
FIRE HAZARD: Do not use flammable cleaning
solutions to clean this unit.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Do not use steel wool for cleaning. Steel wool
will scratch the finish.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marringitsappearanceandmakingit
susceptible to soil accumulation.
Do not use harsh chemicals such as bleach,
cleaners containing bleach, or oven cleaners to
clean this unit.
Weekly Cleaning
Use the following procedure weekly or whenever
lime or scale is seen accumulating on the sides of
the heated well(s).
1. Move the ON/OFF switch to the OFF position
and allow the unit to cool.
2. Remove and wash any pans and adapters.
3. Drain or remove water from the well(s) if used
for wet operation.
4. Add water to the well(s) until water is at normal
operating level (1″ to 1-1/2″ deep) or covers the
accumulated scale.
5. Add white vinegar to the well(s) so that the
resulting solution is approximately 2-parts
vinegar to 5-parts water.
6. Movethe ON/OFF switch to the ON position and
heat water to the maximum temperature of
190°F (88°C) or higher.
7. Move the ON/OFF switch to the OFF position
and cover the well(s).
8. Allow the solution to soak for at least one hour
or overnight for heavy buildup.
9. Drain the hot water/cleaning solution from the
well(s).
10. Scrub the well(s) with a plastic scouring pad.
11. Rinse the well(s) thoroughly with hot water.
12. Wipe dry with a clean cloth.
NOTE: Heavy scale buildup may require additional
treatments.
Daily Cleaning
1. Move the ON/OFF switch to the OFF position
and allow the unit to cool.
2. Remove and wash any pans and adapters.
3. Drain or remove water from the well(s) if used
for wet operation.
4. Wipe the entire unit down using a clean cloth or
sponge and mild detergent.
5. Use a plastic scouring pad to remove any
hardened food particles or mineral deposits.
6. Rinse the well(s) thoroughly with hot water to
remove all detergent residue.
7. Wipe dry with a clean cloth.
Form No. HWBM-0908
19
Page 22
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by qualified
personnelonly.Servicebyunqualified
personnel may lead to electric shock or burn.
ELECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
theunit tocoolbeforeperformingany
maintenance or cleaning.
SymptomProbable CauseCorrective Action
Food well not hot enough.Temperature Control set too
low.
Heating element not working.Contact Authorized Service Agent or
TemperatureControlnot
working properly.
Voltage supplied is incorrect.
Food well too hot.
Temperature Control set too
high.
TemperatureControlnot
working properly.
Adjust Temperature Control to a higher
setting.
Hatco for assistance.
Contact Authorized Service Agent or
Hatco for assistance.
Verify correct voltage is supplied to unit.
Low supply voltage will cause improper
heating.
Adjust Temperature Control to a lower
setting.
Contact Authorized Service Agent or
Hatco for assistance.
No heat.
Voltage supplied is incorrect.
Unit turned off.Turn on unit.
Circuit breaker tripped.Reset circuit breaker. If circuit breaker
TemperatureControlnot
working properly.
Heating element not working.
Verify correct voltage is supplied to unit.
High supply voltage will cause unit to
overheat and my damage the unit.
continues to trip, contact Authorized
Service Agent or Hatco for assistance.
Contact Authorized Service Agent or
Hatco for assistance.
Contact Authorized Service Agent or
Hatco for assistance.
20
Form No. HWBM-0908
Page 23
ACCESSORIES
12″ Pan Support Bars20″ Pan Support Bar
7 Quart Inserts
Adapter Top
4 Quart Inserts
Adapter Top
Mounting Kits
The following mounting kits are available for
installing units in combustible countertops.
HWB-FUL-MNT ..Combustible countertop mounting
kit for HWB-FUL Series.
HWB-43-MNT......Combustible countertop mounting
kit for HWB-43 Series.
HWB-4Q-MNT ....Combustible countertop mounting
kit for HWB-4Q Series.
HWB-7Q-MNT ....Combustible countertop mounting
kit for HWB-7Q Series.
HWB-11Q-MNT ..Combustible countertop mounting
kit for HWB-11Q Series.
Pan Support Bars
The following pan support bars are available to
divide the heated well into sections for different size
pans.
HWB12BAR........12″ (305 mm) Pan Support Bar
HWB20BAR........20″ (508 mm) Pan Support Bar
Adapter Tops
The following adapter tops are available to allow
rectangular heated wells to hold round inserts.
HWB-2-7Q ..........Adapter to convert HWB-FUL
Series heated well to hold two
7-quart inserts.
HWB-2-11Q ........AdaptertoconvertHWB-43
Series heated well to hold two
11-quart inserts.
HWB-3-4Q ..........Adapter to convert HWB-FUL
Series heated well to hold three
4-quart inserts.
Figure 29. Support Bars
Figure 30. Adapter Tops
Miscellaneous
R04.42.194.00 ....Adapter Bracket
Adapter bracket for installing
heatedwellsintononcombustible countertops that are
3/16″ – 2″ thick.
03.02.001.00 ......3/4″ Ball Valve
Shut-off valve for installation on
external drain line of units with
drain.
Form No. HWBM-0908
21
Page 24
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in materials
and workmanship, under normal use and service,
for a period of one (1) year from the date of
purchase wheninstalled and maintained in
accordance with Hatco’s written instructions or 18
months from the date of shipment fromHatco.Buyer
must establish the Product’s purchase date by
returning Hatco’s Warranty Registration Card or by
other means satisfactory to Hatco in its sole
discretion.
Hatco warrants the following Product components to
be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the
conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air
heating)
Holding Cabinet Elements (metal sheathed air
heating)
Built-In Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
THEFOREGOINGWARRANTIESARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY,EXPRESSEDORIMPLIED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTYOFMERCHANTABILITYOR
FITNESS FOR A PARTICULAR PURPOSE OR
PATENT OR OTHER INTELLECTUAL PROPERTY
RIGHT INFRINGEMENT. Without limiting the
generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs,
fluorescent lights, decorative heat lamp bulbs,
coated halogen light bulbs, halogen heat lamp
bulbs, heated glass shelves, glass components,
fuses, Product failure in booster tank, fin tube heat
exchanger, or other water heating equipment
caused by liming, sediment buildup, chemical attack
orfreezing,Productmisuse,tamperingor
misapplication, improper installation, or application
of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option, to
repair or replacement by a Hatco-authorized service
agency (other than where Buyer is located outside
of the United States, Canada, United Kingdom or
Australia in which case Hatco’s liability and Buyer’s
exclusive remedy hereunder will be limited solely to
replacement of part under warranty) with respect to
any claim made within the applicable warranty
period referred to above. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s
sole expense. HATCO WILL NOT BE LIABLE,
UNDERANYCIRCUMSTANCES,FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LABOR
COSTS OR LOST PROFITS RESULTING FROM
THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATEDINORBECOMINGA
COMPONENT OF ANY OTHER PRODUCT OR
GOODS.
22
Form No. HWBM-0908
Page 25
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
ALABAMA
Jones McLeodAppl. Svc.
Birmingham205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix602-234-2443
Byassee Equipment Co.
Phoenix602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach714-379-7100
Chapman Appl. Service
San Diego619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco650-635-1900