Hatco HWB-11QTD Installation Manual

Built-In Singular Heated Wells

HWB Series

Installation and Operating Manual

I&W #07.05.167.00

Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.

© 2008 Hatco Corporation

CONTENTS

NOTICE

CAUTION

WARNING

Important Owner Information...............................i

Introduction ...........................................................i

Important Safety Information..............................1

Model Designation ...............................................2

Model Descriptions ..............................................3

All Models........................................................3

Specifications.......................................................6

Electrical Rating Charts...................................6

Dimensions......................................................8

Installation...........................................................11

General..........................................................11

Combustible Countertop Cutout ....................14

Non-Combustible Countertop Cutout ............15

Operation ............................................................18

Maintenance .......................................................19

Troubleshooting Guide......................................20

Accessories........................................................21

Hatco Limited Warranty.....................................22

Authorized Parts Distributors ...........Back Cover

IMPORTANT OWNER INFORMATION

Before installation, record the model number, serial
number (identification decal located either on the
bottom of the unit or on the control box), voltage,
and purchase date of the Built-In Heated Well in the
spaces below. Please have this information
available when contacting Hatco for service
assistance.

Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

Telephone: [phone]
Fax: [phone] (Parts and Service)

Installing a Remote Mounted Control Box.....16

Installing a Drain Assembly ...........................17

General..........................................................18

General..........................................................19

Daily Cleaning ...............................................19

Weekly Cleaning............................................19

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)

[phone] (International)

24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling [phone].

INTRODUCTION

Hatco Built-In Heated Wells are specially designed
to hold heated foods at safe serving temperatures.
Designed for dry or wet applications, the wells are
available in a variety of pan and pot combinations —
all heated with a long-life heating element design
with a 2 year warranty. Heat is evenly distributed
throughout the heavy gauge stainless steel
construction to assure hot food without the guess
work. The design allows for easy maintenance and
durable performance. The standard unit is
Underwriters Laboratory (UL) approved and
equipped with a remote control box. An optional UL
recognized (UR) unit with remote switch is available
also.

Units are equipped with EZ lock mounting hardware
(except forthe insulated bottom mountmodels). One
year parts and on-site labor warranty is standard.

Hatco Built-In Heated Wells are a product of
extensive research and field testing. The materials
used wereselected for maximum durability, attractive
appearance,andoptimum performance.Every unit is
inspected and tested thoroughly prior to shipment.

Additional information can be found by visiting our
web site at www.hatcocorp.com.

This manual provides the installation, safety, and
operating instructions for the Built-In Heated Wells.
Hatco recommends all installation, operating, and
safety instructions appearing in this manual be read
prior to installation or operation of the Built-In
Heated Wells.

WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.

CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.

NOTICE is used to address practices not related
to personal injury.

i

Form No. HWBM-0908

IMPORTANT SAFETY INFORMATION

WARNING

WARNING

CAUTION

Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.

• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.

• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).

• The remote mounted control box must be
mounted on a vertical wall and installed in
the vertical position. Mounting the control
box in the horizontal position may result in
the collection of liquids and lead to an
electric shock.

• DO NOT use unit to melt or hold ice. Doing so
may cause condensation, creating an
electrical hazard and causing personal injury
and/or damage to the unit. Damage caused
by condensation is not covered by warranty.

• Turn off unit when filling with water and avoid
splashing.

• Do not clean the unit when it is energized or
hot.

• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.

FIRE HAZARD:

• Install unit with a minimum of 3-1/2″ (89 mm)
from bottom of unit to all combustible
surfaces to prevent combustion.

• Hatco mounting flange kits must be used
when mounting unit in a combustible
countertop.

• Unit must be installed using ribbon putty
gasket between the unit and the installation
surface per installation instructions (refer to
the INSTALLATION section of this manual).

FIRE HAZARD:

• Do not use flammable cleaning solutions to
clean this unit.

This unit must be installed by qualified, trained
installers. Installation must conform to all local
electrical and plumbing codes. Check with your
local plumbing and electrical inspectors for
proper procedures and codes.

Make sure food product has been heated to the
proper food-safe temperature before placing in
the unit. Failure to heat food product properly
may result in serious health risks. This unit is
for holding pre-heated food product only.

Hatco Corporation is not responsible for the
actual food product serving temperature. It is
the responsibility of the user to ensure that the
food product is held and served at a safe
temperature.

This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].

BURN HAZARD:

• Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.

• Drain water may reach temperatures in
excess of 200°F (93°C). Use appropriate
plumbing materials when installing drain.

Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be strong enough to support the weight
of the unit and contents.

Form No. HWBM-0908

1

IMPORTANT SAFETY INFORMATION

NOTICE

NOTICE

H W B X X X - X D A

Heated Well Built-In

No Character = Standard Wattage

H = High Wattage

L = Low Wattage

FUL = Full Size Pan
43 = 4/3 Size Pan
4QT = Round 4 Quart Pot
7QT = Round 7 Quart Pot
11QT = Round 11 Quart Pot

Auto-Fill Equipped

Drain Equipped

I = Insulated Top Mount

IB = Insulated Bottom Mount

RT = Thermostat Control (UR only)

RN = Infinite Switch Control (UR only)

Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.

Do not locate unit in an area subject to
excessive temperatures or grease from grills,
fryers, etc. Excessive temperatures could cause
damage to the unit.

The remote mounted control box must have a
minimum 6″ (152 mm) clearance from the unit
(not to exceed 72″ (1829 mm). Mounting the
control box closer may cause heat damage to
the electrical system in the control box.

UL recognized (UR) units must be installed
according to UL guidelines. Complete UL
approval of this component is the responsibility
of the installer/fabricator and not the Hatco
Corporation.

MODEL DESIGNATION

Damage to countertop material such as Corian
and similar products caused by heat generated
from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
base material for application information.

Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to soil accumulation.

Do not use steel wool for cleaning. Steel wool
will scratch the finish.

Do not use harsh chemicals such as bleach,
cleaners containing bleach, or oven cleaners to
clean this unit.

®

Figure 1. Model Designation

2

Form No. HWBM-0908

MODEL DESCRIPTIONS

All Models

All Built-In Heated Well units are reliable and
versatile. Units have a stainless steel and
aluminized steel housing with a metal sheathed
heating element that is available in low, standard,
and high wattage. The heating element is controlled
two ways. The first is UL listed with a thermostatic
control and ON/OFF switch housed in a remote
mounted control box. The control box is connected
to the unit with a 36″ (914 mm) flexible conduit
assembly (72″ [1829 mm] flexible conduit
connection is optional, not available for retrofit.) The
second is a remote switch option that is UL
recognized (UR) with either a thermostatic control
and ON/OFF switch or an infinite switch control with
indicator light. Built-In Heated Wells are hard wired
directly to a power source for a secure and cord free
serving area. EZ locking hardware allows for Heated
Wells to be mounted into non-combustible
countertops and combustible countertops using
optional Hatco mounting kits. Built-In Heated Wells
are designed, manufactured, and tested to maintain
safe food holding temperatures.

HWB-FUL Models

HWB-FUL models are capable of holding a variety
of pan combinations listed below. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit.

• One full size pan

• Three 1/3 size pans with adapter bars.

• Two 1/2 sized pans with adapter bars.

• Two 7 quart round inserts with adapter top.

• Three 4 quart round inserts with adapter top.

Pans, Covers, Adapter Bars, and Adapter Tops sold
separately (contact factory for details).

HWB-FULD Models

HWB-FULD models have the same capabilities as
the HWB-FUL but is equipped with a drain.The drain
includes a 3/4″ NPT drain fitting and flat drain screen
that allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.

Figure 3. HWB-FULD Model

HWBI-FUL Models

HWBI-FUL models are the same as the HWB-FUL
models except the units are fully insulated. The
insulated unit conserves energy and preserves
more consistent heating temperatures. These
models are designed to be mounted to the topside
of a non-combustible countertop or topside of a
combustible countertop using the appropriate
countertop mounting kit. (See Figure 4.)

HWBI-FULD Models

HWBI-FULD models are top mount insulated
versions that have the same capabilities as the
HWBI-FUL but with a drain. The drain includes a
3/4″ NPT drain fitting and flat drain screen that
allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.

Figure 2. HWB-FUL Model

Form No. HWBM-0908

Figure 4. HWBI-FUL and HWBI-FULD Models

3

MODEL DESCRIPTIONS

HWBIB-FUL Models

HWBIB-FUL models are a fully insulated version of
the HWB-FUL models. These models are designed
to be mounted to the underside of a non­combustible countertop. (See Figure 5.)

HWBIB-FULD Models

HWBIB-FULD models are bottom mount insulated
versions that have the same capabilities as the
HWBIB-FULbut withadrain.Thedrainincludesa 3/4″
NPT drain fitting and flat drain screen that allows for
pans to stay level for consistent temperatures. These
models are designed to be mounted to the underside
of a non-combustible countertop. (See Figure 5.)

Figure 6. HWB-43 Model

HWBIB-FULDA Models

HWBIB-FULDA models are bottom mount insulated
versions that have the same capabilities as the
HWBIB-FUL but with a drain and the optional Auto­Fill feature. The drain includes a 3/4″ NPT drain
fitting and flat drain screen that allows for pans to
stay level for consistent temperatures. The Auto-Fill
feature fills and maintains the proper level of water
in the well automatically. These models are
designed to be mounted to the underside of a non­combustible countertop.

Figure 5. HWBIB-FUL, HWBIB-FULD, and

HWBIB-FULDA Models

HWB-43D Models

HWB-43D models have the same capabilities as the
HWB-43 but is a Built-In Heated Well with a drain.
The drain includes a 3/4″ NPT drain fitting and flat
drain screen that allows for pans to stay level for
consistent temperatures. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit. (See Figure 7.)

HWB-43DA Models

HWB-43DA models have the same capabilities as
the HWB-43 but with a drain and the optional Auto­Fill feature. The drain includes a 3/4″ NPT drain
fitting and flat drain screen that allows for pans to
stay level for consistent temperatures. The Auto-Fill
feature fills and maintains the proper level of water
in the well automatically. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit.

HWB-43 Models

HWB-43 models are capable of holding a variety of
pan combinations listed below. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit.

• One full size pan and one 1/3 size pan with
adapter bars.

• Four 1/3 size pans with adapter bars.

• Two 1/2 size pans and one 1/3 size pan with
adapter bars.

• Two 11 quart round inserts with adapter top.

Pans, Covers, Adapter Bars, and Adapter Tops sold
separately (contact factory for details).

Figure 7. HWB-43D and HWB-43DA Models

4

Form No. HWBM-0908

MODEL DESCRIPTIONS

HWB-7QT HWB-7QTD

HWB-11QT HWB-11QTD

HWB-4QT Models

HWB-4QT models are round Built-In Heated Wells
that hold a 4 quart pan. These models are designed
to be mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.

Figure 8. HWB-4QT Model

HWB-7QT Models

HWB-7QT models are round Built-In Heated Wells
that hold a 7 quart pan. These models are designed
to be mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit. (See
Figure 9.)

HWB-11QT Models

HWB-11QT models are round Built-In Heated Wells
that hold a 11 quart pan. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit. (See Figure 10.)

HWB-11QTD Models

HWB-11QTD models are the same as the HWB­11QT but is equipped with a drain. The drain
includes a 3/4″ NPT drain fitting and flat drain
screen that allows for pans to stay level for
consistent temperatures. These models are
designed to be mounted to the topside of a non­combustible countertop or topside of a combustible
countertop using the appropriate countertop
mounting kit.

HWB-7QTD Models

HWB-7QTD models are the same as the HWB-7QT
but is equipped with a drain. The drain includes a
3/4″ NPT drain fitting and flat drain screen that
allows for pans to stay level for consistent
temperatures. These models are designed to be
mounted to the topside of a non-combustible
countertop or topside of a combustible countertop
using the appropriate countertop mounting kit.

Figure 9. HWB-7QT and HWB-7QTD Models

Figure 10. HWB-11QT and HWB-11QTD Models

Form No. HWBM-0908

5

SPECIFICATIONS

Electrical Rating Chart — All HWB-FUL Models

Model Voltage Watts Amps Phase Shipping Weights

HWBLXX-FUL 120 750 6.3 1 21 lbs. (10 kg)

HWBXX-FUL 120 1200 10.0 1 21 lbs. (10 kg)

208 1200 5.8 1 21 lbs. (10 kg)
240 1200 5.0 1 21 lbs. (10 kg)
220 1200 5.5 1 21 lbs. (10 kg)

240 1200 5.0 1 21 lbs. (10 kg)
220-230 (CE)* 1200 5.5 1 21 lbs. (10 kg)
230-240 (CE)* 1200 5.0 1 21 lbs. (10 kg)

HWBHXX-FUL 120 1650 13.8 1 21 lbs. (10 kg)

208 1650 7.9 1 21 lbs. (10 kg)

240 1650 6.9 1 21 lbs. (10 kg)

220 1650 7.5 1 21 lbs. (10 kg)

240 1650 6.9 1 21 lbs. (10 kg)
220-230 (CE)* 1650 7.5 1 21 lbs. (10 kg)
230-240 (CE)* 1650 6.9 1 21 lbs. (10 kg)

Electrical Rating Chart — All HWB-43 Models

Model Voltage Watts Amps Phase Shipping Weights

HWBLXX-43 120 750 6.3 1 30 lbs. (14 kg)

HWBXX-43 120 1200 10.0 1 30 lbs. (14 kg)

208 1200 5.8 1 30 lbs. (14 kg)

240 1200 5.0 1 30 lbs. (14 kg)

220 1200 5.5 1 30 lbs. (14 kg)

240 1200 5.0 1 30 lbs. (14 kg)
220-230 (CE)* 1200 5.5 1 30 lbs. (14 kg)
230-240 (CE)* 1200 5.0 1 30 lbs. (14 kg)

HWBHXX-43 120 1650 13.8 1 30 lbs. (14 kg)

208 1650 7.9 1 30 lbs. (14 kg)

240 1650 6.9 1 30 lbs. (14 kg)

220 1650 7.5 1 30 lbs. (14 kg)

240 1650 6.9 1 30 lbs. (14 kg)
220-230 (CE)* 1650 7.5 1 30 lbs. (14 kg)
230-240 (CE)* 1650 6.9 1 30 lbs. (14 kg)

The shaded areas contain electrical information for Export models only.

* CE certification not available on UR models.

NOTE: Shipping weight includes packaging.

6

Form No. HWBM-0908