Hatco HDW-R2 Operator’s Manual

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Split Drawer Warmers

Tiroirs Chauffants Séparés

Installation and Operating Manual

Manuel d'installation et d'utilisation

HDW-R2 Series/Série

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

P/N 07.04.353.00

English = p 2

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

Français = p 12

© 2016 Hatco Corporation

WARNING

NOTICE

CAUTION

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

CONTENTS

English

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Description.................................................................4

Model Designation................................................................4

Specifications........................................................................5

Plug Configurations .............................................................5

Electrical Rating Chart .........................................................5

Dimensions ..........................................................................5

Installation.............................................................................6

General ................................................................................6

IMPORTANT OWNER INFORMATION

Record the model number, serial number (specification label
located on the back of the unit), voltage, and purchase date of
the unit in the spaces below. Please have this information
available when calling Hatco for service assistance.

Model No. ________________________________________

Serial No. ________________________________________

Voltage __________________________________________

Date of Purchase __________________________________

Operation...............................................................................7

General ................................................................................7

Food Holding Guide.............................................................7

Maintenance ..........................................................................8

General ................................................................................8

Daily Cleaning......................................................................8

Troubleshooting Guide ........................................................9

Options and Accessories...................................................10

Limited Warranty.................................................................11

Authorized Parts Distributors .............................Back Page

Business
Hours: 7:00

Telephone: [phone]

e-mail: [e-mail]

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
7:00

AM to 5:00 PM CST Monday–Thursday
AM to 4:00 PM CST Friday)

7:00

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Split Drawer Warmers are designed to keep foods at
optimum serving temperatures without affecting quality. They
are built for tough kitchen duty with rugged stainless steel
construction, heavy-duty hardware, stainless steel slides, and
positive-closing drawers. Split Drawer Warmers expand holding
capacities with two drawers of food in the same height as a
single standard drawer. They are ideal for casseroles, pot pies,
rolls, nacho chips, potatoes, vegetables, poultry, meat, and
desserts.

Hatco Split Drawer Warmers are products of extensive research
and field testing. The materials used were selected for
maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

This manual provides the installation, safety, and operating
instructions for Split Drawer Warmers. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

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WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to personal
injury.

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Form No. HDWR2M-0716

English

WARNING

NOTICE

CAUTION

WARNING

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious

injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.

• Turn OFF power switch, unplug power cord, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).

• Do not steam clean or use excessive water on the unit.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.

• Do not clean unit when it is energized or hot.

• Do not allow liquids to spill into the unit.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD:

• Locate unit a minimum of 1″ (25 mm) from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.

• Do not use harsh chemicals such as bleach (or cleaners
containing bleach), oven cleaners, or flammable
cleaning solutions to clean this unit.

Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to heat
food product properly may result in serious health risks.
This unit is for holding preheated food product only.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Make sure all operators have been instructed on the safe
and proper use of the unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.

• Use caution when opening drawer. Hot air escapes
when drawer is open.

Locate unit in an area that is convenient for use. The
location should be level and strong enough to support the
weight of the unit and contents.

Do not lay unit on the front or back side. Damage to the
unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.

Form No. HDWR2M-0716

3

MODEL DESCRIPTION

Temperature

Monitor

Drawer

Vents

POWER ON/OFF (I/O) Switch

TEMPERATURE Control Knob

H D W - X R 2

Heated

Drawer Warmer

Quantity of Reduced/Split Drawers
per Full Size HDW Drawer

Quantity of Full Size HDW Drawers
(for size identification)

Reduced/Split Drawer Unit

All Models

Hatco Split Drawer Warmers are built of rugged stainless steel
with heavy-duty full extension drawer slides and heavy-duty
hardware. These models are free-standing units equipped with
two or four drawers, 2-1/2″ (64 mm) deep food pans for each
drawer, 4″ (102 mm) legs, and an attached 6′ (1829 mm) power
cord with plug.

Each drawer features an adjustable temperature control and
temperature monitor. Drawers can be configured with or without
drawer vents. A single ON/OFF (I/O) switch controls the power
to the unit. The insulated top and sides provide maximum
energy efficiency and the blanket heating elements are
warranted for one year. All drawer slides are warranted against
breakage for two years.

English

Model HDW-2R2

MODEL DESIGNATION

4

Form No. HDWR2M-0716

English

C

A

B

D E

Front View Side View

WARNING

NEMA 5-15P

BS-1363 AS-3112

Schuko 7/7

JIS C 8303

SPECIFICATIONS

Plug Configuration

Units are supplied from the factory with an electrical cord and
plug installed.

ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.

NOTE: The specification label is located on the back of the unit.

See the label for serial number and verification of unit
electrical information.

NOTE: Receptacle not supplied by Hatco.

Plug Configuration

Electrical Rating Chart

Model Voltage Watts Amps Plug Configuration Shipping Weight

HDW-1R2 100 690 6.9 JIS C 8303 90 lbs. (41 kg)

120 690 5.8 NEMA 5-15P 90 lbs. (41 kg)
220 580 2.6 BS-1363, Schuko 7/7, AS-3112 90 lbs. (41 kg)
230 634 2.8 BS-1363, Schuko 7/7, AS-3112 90 lbs. (41 kg)
240 690 2.9 BS-1363, Schuko 7/7, AS-3112 90 lbs. (41 kg)

HDW-2R2 100 1290 12.9 JIS C 8303 135 lbs. (61 kg)

120 1290 10.8 NEMA 5-15P 135 lbs. (61 kg)
220 1084 4.9 BS-1363, Schuko 7/7, AS-3112 135 lbs. (61 kg)
230 1185 5.2 BS-1363, Schuko 7/7, AS-3112 135 lbs. (61 kg)
240 1290 5.4 BS-1363, Schuko 7/7, AS-3112 135 lbs. (61 kg)

The shaded areas contain electrical information for International models only.

NOTE: Shipping weight includes packaging.

Dimensions

Width

Model

HDW-1R2 28-7/8

HDW-2R2 28-7/8

NOTE: Height (C) includes 4″ legs.

(A)

''

(733 mm)

''

(733 mm)

Depth

(B)

''

17-3/4

(450 mm)

''

17-3/4

(450 mm)

Height

(C)

''

14-7/8

(378 mm)

''

24

(610 mm)

Footprint
Width (D)

''

28-1/2

(724 mm)

''

28-1/2

(724 mm)

Footprint
Depth (E)

''

15-5/8

(397 mm)

''

15-5/8

(397 mm)

Form No. HDWR2M-0716

5

INSTALLATION

NOTICE

WARNING

Lengthen

Shorten

Adjustable Tip

General

Hatco Split Drawer Warmers are shipped with most
components pre-assembled. Care should be taken when
unpacking the shipping carton to avoid damage to the unit and
components enclosed.

ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where ambient air temperature is a
minimum of 70°F (21°C).

FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, combustion or discoloration could occur.

Do not lay unit on the front or back side. Damage to the
unit could occur.

1. Remove the unit from the carton.

NOTE: To prevent delay in obtaining warranty coverage,

complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.

2. Remove tape and protective packaging from all surfaces of
unit.

3. Install the 4″ (102 mm) legs.
a. Remove the plastic bag containing the four legs from

the top drawer of the unit.

b. Carefully lay the unit on its side (requires two people).

c. Thread a leg into the hole located at one corner of the

unit.
d. Hand-tighten the leg until snug. Do not over-tighten.
e. Repeat steps c and d for the remaining three legs.

f. Return the unit to its upright position (requires two

people). If the unit is not level or rocks, turn the

adjustable tip of the appropriate leg to level the unit.

English

Leg Installation

4. Place the unit in the desired location.

• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).

• Make sure the unit is at the proper counter height in an
area convenient for use.

• Make sure the countertop is level and strong enough to
support the weight of the unit and food product.

6

Form No. HDWR2M-0716

English

CAUTION

WARNING

Drawer Vents

Vent Knob

Temperature
Monitor

TEMPERATURE
Control Knob

POWER
ON/OFF (I/O)
Switch

General

Use the following procedure to operate a Hatco Split Drawer
Warmer. Each drawer can be controlled and monitored
individually using the TEMPERATURE control knob and
temperature monitor as well as the optional adjustable drawer
vents for humidity control.

Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.

Startup

1. Plug the unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.

2. Move the POWER ON/OFF (I/O) switch to the ON (I)
position.

• The unit and illuminated switch will turn on.

3. Turn the TEMPERATURE control knob(s) to the desired
setting(s). See the Food Holding Guide in this section.

Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution

when touching these areas.

• Use caution when opening drawer. Hot air escapes

when drawer is open.

4. Allow unit 15–20 minutes to reach operating temperature.

5. If equipped, adjust the drawer vents for the desired
humidity by sliding the vent knob on the drawer front.
Opening the vents all the way allows maximum moisture to
escape.

OPERATION

Control Panel (HDW-1R2 model shown)

Drawer Vents

NOTE: Proper vent adjustment depends on the type and

amount of food held, as well as the frequency of drawer
opening.

Shutdown

1. Move the POWER ON/OFF (I/O) switch to the OFF (O)
position. The unit and the illuminated switch will shut off.

2. Allow the unit to cool before performing any cleaning or
maintenance.

Form No. HDWR2M-0716

Food Holding Guide

Recommended Type of Vent

Product Storage Temperature Heat Setting

Rolls, Hard 160°–185°F (71°–85°C) Dry Open
Rolls, Soft 150°–175°F (66°–79°C) Moist Open–Half
Vegetables 175°–185°F (79°–85°C) Moist Open–Half
Meat, Poultry 165°–185°F (74°–85°C) Dry Open
Fish 165°–185°F (74°–85°C) Moist Closed
Casseroles 150°–175°F (66°–79°C) Dry Open
Pies, Desserts 160°–185°F (71°–85°C) Dry Open
Tacos, Tortillas 150°–160°F (66°–71°C) Moist Open–Half

7

MAINTENANCE

WARNING

NOTICE

English

General

Hatco Split Drawer Warmers are designed for maximum
durability and performance with minimum maintenance.

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch and unplug power cord before
performing any cleaning, adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Do not steam clean or use excessive water on unit.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Do not clean unit when it is energized or hot.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.

Daily Cleaning

To preserve the finish of the unit as well as maintain
performance, it is recommended that the unit be cleaned daily.

1. Turn off the unit, unplug the power cord, and allow the unit
to cool.

2. Remove and wash all food pans.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.

3. Wipe down surfaces using a damp, non-abrasive cloth. A
non-abrasive, cream cleaner may be used for difficult
stains.

• Make sure to check and clean the interior of the unit.

Food pieces may fall from the food pans into the drawer
cavity. CAUTION! Burn Hazard—Do not clean drawer

cavity when unit is on.

4. Wipe dry the entire unit using a clean, dry cloth.

8

Form No. HDWR2M-0716