Page 1
DRAWER WARMER
HDW-1R2 Series
Installation &
Operating Manual
I & W #07.05.123.00
This manual contains important safety information
concerning the maintenance, use and operation of
this product. Failure to follow the instructions
contained in this manual may result in serious injury.
If you’re unable to understand the contents of this
manual, please bring it to the attention of your
supervisor. Do not operate this equipment unless
you have read and understood the contents of
this manual.
Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso
y operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted
no puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este equipo
al menos que haya leído y comprendido el contenido
de este manual.
Page 2
Form No. HDW1R2M-0502
i
INTRODUCTION
Hatco Drawer Warmers are designed to keep all foods at
optimum serving temperatures without affecting quality.
All Hatco Drawer Warmers are built for tough kitchen
duty with rugged stainless steel construction, heavy-duty
hardware, stainless steel slides and positive-closing
drawers. They keep everything from meat to vegetables
to rolls hot and flavor-fresh until served.
Each drawer features individual controls so you
can hold a wider variety of hot foods during peak
serving periods.
This manual provides the installation, safety and
operating instructions for the Heated Drawer Warmer.
We recommend all installation, operating and safety
instructions appearing in this manual be read prior to
installation or operation of your Hatco Drawer Warmer.
Safety instructions that appear in this manual after
a warning symbol and the words WARNING or
CAUTION printed in bold face are very important.
WARNING means there is the possibility of serious
personal injury or death to yourself or others.
CAUTION means there is the possibility of minor
or moderate injury. CAUTION without the symbol
signifies the possibility of equipment or property
damage only.
Your Hatco Drawer Warmer is a product of extensive
research and field testing. The materials used were
selected for maximum durability, attractive appearance
and optimum performance. Every unit is thoroughly
inspected and tested prior to shipment.
CONTENTS
Important Owner Information..................................i
Introduction.................................................................i
Important Safety Instructions ..................................1
Model Description......................................................2
HDW-1R2 Model.................................................2
Specifications..............................................................2
Plug Configuration...............................................2
Electrical Rating Chart.........................................3
Dimensions...........................................................3
Installation..................................................................4
HDW-1R2 Model.................................................4
Location................................................................4
Operation....................................................................5
Food Holding Guide ............................................5
Maintenance ...............................................................6
Cleaning ...............................................................6
Hatco Limited Warranty...........................................7
Authorized Parts Distributors.................Back Cover
Record the model number, serial number, voltage and
purchase date of your Drawer Warmer in the spaces
below. Please have this information available when
calling Hatco for service assistance.
Model No. ____________________________________
Serial No. ____________________________________
Voltage ______________________________________
Date of Purchase ______________________________
IMPORTANT OWNER INFORMATION
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 3:30 p.m. C.D.T. Friday)
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts & Service)
(414) 671-3976 (International)
Additional information can be found by visiting our
web site at www.hatcocorp.com
!
!
!
Page 3
Form No. HDW1R2M-0502
1
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT! Read the following important safety instructions to avoid personal injury or death,
and to avoid damage to the equipment or property.
CAUTIONS
Some exterior surfaces on the unit will get hot.
Use caution when touching these areas to
avoid injury.
The National Sanitation Foundation (NSF)
requires that HDW-1R2 Series units over
36" (91 cm) in length or weighing more than
80 lbs. (36 kg) to be either sealed or raised on the
installation surface. If this unit cannot be sealed at
the point of use, 4" (10 cm) legs are included to
allow for proper cleaning access below unit. See
INSTALLATION instructions for details.
Locate the unit at the proper counter height, in
an area that is convenient for use. The location
should be level to prevent the unit or its contents
from accidentally falling, and strong enough to
support the weight of the unit and food.
To avoid any injury, use caution when opening
drawer. Hot air escapes when drawer is open.
CAUTIONS
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit
marring its appearance and making it susceptible
to soil accumulation.
Do not lay unit on the front or back side or
damage to unit could occur.
WARNINGS
Plug unit into a properly grounded electrical
outlet of the correct voltage, size and plug
configuration. If the plug and receptacle do not
match, contact a qualified electrician to determine
the proper voltage and size and install the proper
electrical outlet.
To avoid any injury, turn the power switch off
at the fuse disconnect switch/circuit breaker
or unplug the unit from the power source and
allow to cool completely before performing any
maintenance or cleaning.
For safe and proper operation, the unit must
be located a reasonable distance from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion
could occur.
To avoid electric shock or personal injury, do not
steam clean or use excessive water on the unit.
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966 or International
fax 414-671-3976.
This product has no “user” serviceable parts.
To avoid damage to the unit or injury to
personnel, use only Authorized Hatco Service
Agents and Genuine Hatco Parts when service
is required.
Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which
they are used. Some aftermarket or generic
replacement parts do not have the characteristics
that will allow them to operate safely in Hatco
equipment. It is essential to use Hatco
Replacement Parts when repairing Hatco
equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment to
hazardous electrical voltage, resulting in electrical
shock or burn.
Page 4
Form No. HDW1R2M-0502
2
MODEL DESCRIPTION
SPECIFICATIONS
HDW-1R2 MODEL
The HDW-1R2 Model model is a single cavity unit with
two individual drawers designed to keep food products
hot and flavor-fresh until served. The model is
constructed of rugged stainless steel with durable nylon
rollers, 16-gauge stainless steel slides and heavy-duty
hardware. Each drawer features an adjustable
temperature control and temperature monitor. A recessed
on/off switch controls the power for the complete unit.
The insulated top and sides provide maximum
energy efficiency.
Figure 1. Model HDW-1R2
PLUG CONFIGURATION
Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied according to
the applications as shown in Figure 2.
WARNING
Plug unit into a properly grounded electrical outlet
of the correct voltage, size and plug configuration.
If the plug and receptacle do not match, contact
a qualified electrician to determine the proper
voltage and size and install the proper
electrical outlet.
NEMA 5-15P
Figure 2. Plug Configuration
Page 5
Model Voltage Watts Amps Plug Configuration Shipping Weight
HDW-1R2 120 525 4.4 NEMA 5-15P 97 lbs. (44 kg)
Form No. HDW1R2M-0502
3
SPECIFICATIONS
ELECTRICAL RATING CHART - HDW-1R2 MODEL
A
B
C
D
Depth Width Height Height
Model (A) (B) (C) (D)
HDW-1R2 16-5/8" 29-1/4" 11" 4"
(42 cm) (74 cm) (28 cm) (10 cm)
DIMENSIONS - HDW-1R2
Page 6
LOCATION
CAUTION
Locate the unit at the proper counter height, in an
area that is convenient for use. The location should
be level to prevent the unit or its contents from
accidentally falling, and strong enough to support
the weight of the unit and food.
WARNING
For safe and proper operation, the unit must be
located a reasonable distance from combustible walls
and materials. If safe distances are not maintained,
discoloration or combustion could occur.
Form No. HDW1R2M-0502
4
INSTALLATION
Leg Adjustment
Adjust leg using a 9/16"
(14 mm) open-end wrench
and turning bottom of leg
accordingly.
Leg Installation
Figure 3. Adjustable Legs
HDW-1R2 MODEL
Care should be taken when unpacking shipping carton
to avoid damage to unit and components enclosed.
1. Remove the unit from the carton.
2. Remove plastic bag containing four adjustable legs
from inside the drawer.
CAUTION
The National Sanitation Foundation (NSF) requires
that HDW-1R2 Series units over 36" (91 cm) in
length or weighing more than 80 lbs. (36 kg) to be
either sealed or raised on the installation surface.
If this unit cannot be sealed at the point of use,
4" (10 cm) legs are included to allow for proper
cleaning access below unit. See INSTALLATION
instructions for details.
3. Carefully lay unit on its side (requires 2 people).
Install legs to bottom of unit as shown in Figure 3.
Hand tighten legs until snug. Do not overtighten.
CAUTION
Do not lay unit on the front or back side or damage
to unit could occur.
4. Return unit to the upright position.
5. Remove all tape from the unit.
NOTE: Legs are adjustable for leveling the unit. Use
a 9/16" (14 mm) open-end wrench to make leveling
adjustments once the unit is placed in final position.
Page 7
Form No. HDW1R2M-0502
5
OPERATION
ALL MODELS
WARNING
Some exterior surfaces on the unit will get hot. Use
caution when touching these areas to avoid injury.
1. On HDW-1R2 series, plug unit into an electrical
outlet of the correct voltage, size and plug
configuration. See Specifications for details.
2. Turn the Power Switch to the ON position. See
Figure 4.
3. Turn the Thermostat Control to the desired
temperature settings. See the Recommended Settings
chart on the control panel or the Food Holding
Guide in this manual.
4. Allow unit 15-20 minutes to reach operating
temperature.
CAUTION
To avoid any injury, use caution when opening
drawer. Hot air escapes when drawer is open.
Figure 4. Operating Controls
Power Switch
Thermostat Control
Temperature Gauge
FOOD HOLDING GUIDE
RECOMMENDED
PRODUCT STORAGE TEMPERATURE
Rolls, Hard 160° - 185°F (71° - 85°C)
Rolls, Soft 150° - 175°F (66° - 79°C)
Vegetables 175° - 185°F (66° - 85°C)
Meat, Poultry 165° - 185°F (74° - 85°C)
Fish 165° - 185°F (74° - 85°C)
Casseroles 150° - 175°F (66° - 79°C)
Pies, Desserts 160° - 185°F (71° - 85°C)
Tacos, Tortillas 150° - 160°F (66° - 71°C)
C
3
2
3
2
DRAWER
WARMER
1
T
E
E
M
R
P
U
E
T
R
A
1
T
E
E
M
R
P
U
E
T
R
A
4
5
6
4
5
6
OFF
10
50
20
70
30
90
F
C
10
50
20
70
30
90
F
ON
POWER
Page 8
Form No. HDW1R2M-0502
6
MAINTENANCE
CLEANING
Hatco Drawer Warmers are designed for maximum
durability and performance, with minimum
maintenance.
WARNING
To avoid any injury, turn the power switch off
at the fuse disconnect switch/circuit breaker or
unplug the unit from the power source and allow
to cool completely before performing any
maintenance or cleaning.
To preserve the finish of the Drawer Warmer, it is
recommended that the surfaces be wiped daily with
a damp cloth. Food pans should be removed and
washed. Stubborn stains may be removed with a good
non-abrasive cleaner. Hard to reach areas should be
cleaned with a small brush and mild soap.
CAUTION
Use only non-abrasive cleaners. Abrasive cleaners
could scratch the finish of your unit marring
its appearance and making it susceptible to
soil accumulation.
WARNING
To avoid electric shock or personal injury, do not
steam clean or use excessive water on the unit.
WARNING
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966 or International
fax 414-671-3976.
WARNING
This product has no “user” serviceable parts.
To avoid damage to the unit or injury to personnel,
use only Authorized Hatco Service Agents and
Genuine Hatco Parts when service is required.
WARNING
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them
to operate safely in Hatco equipment. It is essential
to use Hatco Replacement Parts when repairing
Hatco equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment to
hazardous electrical voltage, resulting in electrical
shock or burn.
Page 9
Form No. HDW1R2M-0502
7
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in materials
and workmanship, under normal use and service, for
a period of one (1) year from the date of purchase
when installed and maintained in accordance with
Hatco’s written instructions or 18 months from the
date of shipment from Hatco. Buyer must establish
the product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means
satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to
be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the
conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1)
Additional Year Parts-Only Warranty:
Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Infra-Black®Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Cook and Hold Oven Elements (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty on
pro-rated terms that Hatco will explain at
Buyer’s Request:
Powermite
®
Gas Booster Heater Tanks
Mini Compact Tanks (stainless steel)
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty PLUS
Five (5) Year Parts-Only Warranty on
pro-rated terms that Hatco will explain at
Buyer’s Request:
Booster Heater Tanks (Castone
®
)
d) One (1) Year Parts-Only Warranty for
components not installed by Hatco:
Accessory Components (including but not
limited to valves, gauges and remote switches)
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OR
PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated
incandescent light bulbs, fluorescent lamps, lamp
warmer heat bulbs, glass components or Product
failure in booster tank and fin tube heat exchanger
caused by liming, sediment buildup, chemical attack
or freezing in tanks, Product misuse, tampering or
misapplication, improper installation, application of
improper voltage, or recalibration of thermostats or
high limit switches.
2. LIMITATION OF REMEDIES AND
DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option,
to repair or replacement by a Hatco-authorized
service agency (other than where Buyer is located
outside of the United States or Canada, in which case
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within
the applicable warranty period referred to above.
Without limiting the generality of the foregoing, all
portable Products (as defined in N.S.F. 4-4.28.4) shall
be delivered by Buyer, at its sole expense, to the
nearest Hatco-authorized service agency for
replacement or repair. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s sole
expense. HATCO WILL NOT BE LIABLE, UNDER
ANY CIRCUMSTANCES, FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES, INCLUDING BUT
NOT LIMITED TO LABOR COSTS OR LOST
PROFITS RESULTING FROM THE USE OF OR
INABILITY TO USE THE PRODUCTS OR FROM
THE PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.
Page 10
Form No. HDW1R2M-0502
8
NOTES
Page 11
Form No. HDW1R2M-0502
9
NOTES
Page 12
HATCO CORPORATION
P.O. Box 340500, Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts & Service Fax (800) 690-2966 Int’l. Fax (414) 671-3976
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
Part No. 07.04.353.00 Form No. HDW1R2M-0502
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
DELA
WARE
Food Equipment Service
Wilmington 302-996-9363
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
Southeastern Rest. Svc.
Norcross 770-446-6177
HA
WAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 317-545-9655
IOW
A
Electric Motor Service Co.
Davenport 319-323-1823
KENTUCKY
GCS Service
Louisville 502-3671788
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
Bana Comm. Parts, Inc.
Shreveport 318-631-6550
MAR
YLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOT
A
GCS Service
Minneapolis 612-546-4221
MISSOURI
GCS Service
Kansas City 816-920-5999
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEV
ADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW
YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
NEW
YORK (continued)
Appliance Installation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J. B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
GCS Service
Columbus 614-476-3225
Electrical Appl. Repair Service
Independence 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Bressie Electric Co.
Portland 503-231-7171
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYL
VANIA
Authorized Factory Service
Coraopolis 412-262-2330
FAST Comm. Appl. Service
Philadelphia 215-288-4800
GCS Service
Pittsburgh 412-787-1970
K & D Service Co.
Harrisburg 717-236-9039
Elmer Schultz Services
Philadelphia 215-627-5401
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
Stove Parts Supply
Fort Worth 817-831-0381
Armstrong Repair Service
Houston 713-666-7100
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
San Antonio Rest. Equip.
San Antonio 210-532-1660
UT
AH
GCS Service
Salt Lake City 801-487-3653
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
W
ASHINGTON
Restaurant Appl. Service
Seattle 206-524-8200
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
ONT
ARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette CKS
Ottawa 613-739-8458
QUÉBEC
Choquette CKS
Montreal 514-722-2000
Choquette CKS
Québec City 418-681-3944
Printed in U.S.A. May 2002
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