Hatco GRFS-24 Owner’s Manual

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Fry Station Foodwarmer

Poste de cuisson des frites

GRFS and GRFSC Series/Série

Installation and Operating Manual

Manuel d'installation et d'utilisation

®

GLO-RAY

réchauffe aliments

P/N 07.04.412.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

English = p 2

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

Français = p 12

© 2015 Hatco Corporation

WARNING

NOTICE

CAUTION

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

CONTENTS

English

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Description.................................................................4

Model Designation................................................................4

Specifications........................................................................5

Plug Configurations .............................................................5

Electrical Rating Chart — GRFSC Series ...........................5

Electrical Rating Chart — GRFS Series ..............................6

Dimensions ..........................................................................7

Installation.............................................................................8

General ................................................................................8

Electrical Information ...........................................................8

Assembly .............................................................................8

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the unit). Please have this
information available when calling Hatco for service assistance.

Model No. ________________________________________

Serial No. ________________________________________

Voltage __________________________________________

Date of Purchase __________________________________

Operation...............................................................................9

General ................................................................................9

Maintenance ..........................................................................9

General ................................................................................9

Daily Cleaning......................................................................9

Replacing a Display Light Bulb............................................9

Troubleshooting Guide ......................................................10

Options and Accessories...................................................10

Limited Warranty.................................................................11

Authorized Parts Distributors............................Back Cover

Business
Hours: 7:00

Telephone: [phone]

e-mail: [e-mail]

Fax: [phone] (Parts and Service)

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
7:00

AM to 5:00 PM CST Monday–Thursday

7:00

AM to 4:00 PM CST Friday)

414-671-3976 (International)

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Glo-Ray®Fry Station Foodwarmers are designed to
provide ideal heat patterns with precise temperature control to
ensure food quality and safety. Pre-focused heat patterns
prevent foods from overcooking in the middle or cooling off
around the edges by concentrating higher temperatures to the
outer edges of holding surfaces where heat loss is the greatest.

Fry Station Foodwarmers maximize food holding and minimize
the risk of food-borne illnesses. Hatco Foodwarmers safely
maintain peak serving temperatures longer without continuing
to cook the food.

Fry Station Foodwarmers are available with a ceramic heating
element creating intense heat energy allowing for a greater
working space between the warmer and the holding surface.

Fry Station Foodwarmers are available with or without shatter­resistant incandescent lights to illuminate the warming area.
These bulbs have a special coating that guards against injury
and food contamination in the event of breakage.

Fry Station Foodwarmers are products of extensive research
and field testing. The materials used were selected for
maximum durability, attractive appearance and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

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avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to personal
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2

Form No. GRFSM-0815

English

NOTICE

CAUTION

WARNING

WARNING

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.

• Non-corded units must be installed by a qualified
electrician. Installation must conform to all local
electrical codes. Installation by unqualified personnel
will void unit warranty and may lead to electric shock or
burn, as well as damage to unit and/or its surroundings.

• Turn OFF power switch, unplug power cord/turn off
power at circuit breaker, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Do not steam clean or use excessive water on unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power
cord. Cord must be replaced by Hatco, an Authorized
Hatco Service Agent, or a person with similar
qualifications.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD:

• Locate unit a minimum of 3″ (76 mm) from combustible
walls and materials. If safe distances are not
maintained, combustion or discoloration could occur.

• Do not place anything on top of unit.

EXPLOSION HAZARD: Do not store or use gasoline or

other flammable vapors or liquids in the vicinity of this
or any other appliance.

Use only light bulbs that meet or exceed National
Sanitation Foundation (NSF) standards and are specifically
designed for food holding areas. Breakage of light bulbs
not specially-coated could result in personal injury and/or
food contamination.

Make sure all operators have been instructed on the safe
and proper use of the unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax [phone]; or
International fax [phone].

BURN HAZARD: Some exterior surfaces on unit will get
hot. Use caution when touching these areas.

Locate unit at proper counter height in an area that is
convenient for use. Location should be level to prevent
unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.

Do not place anything on top of unit; doing so may subject
personnel to injury or could damage unit.

Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring
its appearance and making it susceptible to soil
accumulation. Use of abrasive materials will void warranty.

Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under the
Hatco warranty. Contact manufacturer of countertop
material for application information.

Do not lay unit on the side with the control panel. Damage
to unit could occur.

Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

Form No. GRFSM-0815

3

MODEL DESCRIPTION

G R F S C L R - X X

Glo-Ray

R = UL Recognized
No Character = UL Approved

Depth of Unit

Fry Station

C = Ceramic Heating Element

No Character = Metal Sheathed

Heating Element

L = Incandescent Light
No Character = No Lights

O

N

O

F

F

Power I/O

(on/off) Switch

Power I/O

(on/off) Switch

All Models

Hatco Glo-Ray®Fry Station Foodwarmers are designed with a
swing away post mount for easy access to food pans. The unit
is controlled with a Power I/O (on/off) Switch.

Fry Station Foodwarmers are available with either a metal
sheathed or a ceramic heating element. Models containing
metal sheathed heating elements are available with 10"
(254 mm), 11" (279 mm), 12" (305 mm), or 13" (330 mm)
clearances. Standard clearance is 13" (330 mm). Units with a
ceramic heating element allow for greater height clearances of
16-3/4" (425 mm), 18" (457 mm), or 20" (508 mm). Standard is
18" (457 mm).

NOTE: Optional infinite control is available only on the following

models: GRFS, GRFSL, GRFSR and GRFSLR.

NOTE: All optional equipment and clearance heights must be

specified at time of order.

GRFSC-18: Glo Ray, Fry Station,

Ceramic Element with cord and plug

GRFSCL-18: Glo Ray, Fry Station, Ceramic Element,

Incandescent Light with cord and plug

GRFSCR-18: Glo Ray, Fry Station, Ceramic Element,

UL Recognized

GRFSCLR-18: Glo-Ray, Fry Station, Ceramic

Element, Incandescent Light,
UL Recognized

English

GRFSCL-18 Model

GRFS-24: Glo Ray, Fry Station with cord and plug

GRFSL-24: Glo Ray, Fry Station, Incandescent Light

with cord and plug

GRFSR-24: Glo Ray, Fry Station, UL Recognized

GRFSLR-24: Glo-Ray, Fry Station, Incandescent Light,

UL Recognized

NOTE: UL Recognized units supplied without cord and plug.

Supply wires through mounting post.

MODEL DESIGNATION

GRFSLR-24 Model

4

Form No. GRFSM-0815

English

WARNING

NEMA 5-15P

CEE 7/7 Schuko AS-3112

BS-1363

SPECIFICATIONS

Plug Configurations

Corded units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied according to the
application.

ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.

NOTE: The specification label is located on the back of the unit.

See label for serial number and verification of unit
electrical information.

NOTE: Receptacle not supplied by Hatco.

Plug Configurations

Electrical Rating Chart — GRFSC Series

Model Voltage Watts Amps Plug Configuration Shipping Weight

GRFSC-18 120 750 6.3 NEMA 5-15P 11 lbs. (5 kg)

220 630 2.9 CEE 7/7 Schuko 11 lbs. (5 kg)

240 750 3.1 BS-1363 11 lbs. (5 kg)
220–230 (CE) 630–689 2.9–3.0 CEE 7/7 Schuko 11 lbs. (5 kg)
230–240 (CE) 689–750 3.0–3.1 BS-1363 11 lbs. (5 kg)

GRFSCL-18 120 870 7.3 NEMA 5-15P 13 lbs. (6 kg)

220 730 3.3 CEE 7/7 Schuko 13 lbs. (6 kg)

240 870 3.6 BS-1363 13 lbs. (6 kg)
220–230 (CE) 730–799 3.3–3.5 CEE 7/7 Schuko 13 lbs. (6 kg)
230–240 (CE) 799–870 3.5–3.6 BS-1363 13 lbs. (6 kg)

GRFSCR-18 * 120 750 6.3 --- 12 lbs. (5 kg)

220 630 2.9 --- 12 lbs. (5 kg)

240 750 3.1 --- 12 lbs. (5 kg)
220–230 (CE) 630–689 2.9–3.0 --- 12 lbs. (5 kg)
230–240 (CE) 689–750 3.0–3.1 --- 12 lbs. (5 kg)

GRFSCLR-18 * 120 870 7.3 --- 14 lbs. (6 kg)

220 730 3.3 --- 14 lbs. (6 kg)

240 870 3.6 --- 14 lbs. (6 kg)
220–230 (CE) 730–799 3.3–3.5 --- 14 lbs. (6 kg)
230–240 (CE) 799–870 3.5–3.6 --- 14 lbs. (6 kg)

The shaded areas contain electrical information for International models only.

* Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post.

NOTE: Shipping weight includes packaging.

Form No. GRFSM-0815

5

SPECIFICATIONS

English

Electrical Rating Chart — GRFS Series

Model Voltage Watts Amps Plug Configuration Shipping Weight

GRFS-24 120 500 4.2 NEMA 5-15P 10 lbs. (5 kg)

208 500 2.4 NEMA 6-15P 10 lbs. (5 kg)
220 500 2.3 CEE 7/7 Schuko 10 lbs. (5 kg)

240 500 2.1 BS-1363 10 lbs. (5 kg)
220–230 (CE) 500–547 2.3–2.4 CEE 7/7 Schuko 10 lbs. (5 kg)
230–240 (CE) 459–500 2.0–2.1 BS-1363 10 lbs. (5 kg)

GRFSL-24 120 620 5.2 NEMA 5-15P 13 lbs. (6 kg)

220 592 2.7 CEE 7/7 Schuko 13 lbs. (6 kg)

240 608 2.5 BS-1363 13 lbs. (6 kg)
220–230 (CE) 600–656 2.7–2.9 CEE 7/7 Schuko 13 lbs. (6 kg)
230–240 (CE) 569–620 2.5–2.6 BS-1363 13 lbs. (6 kg)

GRFSR-24 * 120 500 4.2 --- 10 lbs. (5 kg)

208 500 2.4 --- 10 lbs. (5 kg)

240 500 2.1 --- 10 lbs. (5 kg)

220 500 2.3 --- 10 lbs. (5 kg)

240 500 2.1 --- 10 lbs. (5 kg)
220–230 (CE) 500–547 2.3–2.4 --- 10 lbs. (5 kg)
230–240 (CE) 459–500 2.0–2.1 --- 10 lbs. (5 kg)

GRFSLR-24 * 120 620 5.2 --- 13 lbs. (6 kg)

120/208 620 3.4 --- 13 lbs. (6 kg)
120/240 620 3.1 --- 13 lbs. (6 kg)

220 600 2.7 --- 13 lbs. (6 kg)

240 620 2.6 --- 13 lbs. (6 kg)
220–230 (CE) 600–657 2.7–2.9 --- 13 lbs. (6 kg)
230–240 (CE) 569–620 2.5–2.6 --- 13 lbs. (6 kg)

The shaded areas contain electrical information for International models only.

* Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post.

NOTE: Shipping weight includes packaging.

6

Form No. GRFSM-0815

English

A B

C

D

Dimensions

SPECIFICATIONS

Width

Model

GRFSC-18 6″

GRFSCL-18 9″

GRFSCR-18 6″

GRFSCLR-18 9″

GRFS-24 6″

GRFSL-24 9″

GRFSR-24 6″

GRFSLR-24 9″

(A)

(152 mm)

(229 mm)

(152 mm)

(229 mm)

(152 mm)

(229 mm)

(152 mm)

(229 mm)

Depth

(B)

18″

(457 mm)

18″

(457 mm)

18″

(457 mm)

18″

(457 mm)

24″

(610 mm)

24″

(610 mm)

24″

(610 mm)

24″

(610 mm)

Height

(C)

19-1/4″ to 22-1/2″

(489 to 572 mm)

19-1/4″ to 22-1/2″

(489 to 572 mm)

19-1/4″ to 22-1/2″

(489 to 572 mm)

19-1/4″ to 22-1/2″

(489 to 572 mm)

12-1/2″ to 15-1/2″

(318 to 394 mm)

12-1/2″ to 15-1/2″

(318 to 394 mm)

12-1/2″ to 15-1/2″

(318 to 394 mm)

12-1/2″ to 15-1/2″

(318 to 394 mm)

Height

(D)

16-3/4″ to 20″

(425 to 508 mm)

16-3/4″ to 20″

(425 to 508 mm)

16-3/4″ to 20″

(425 to 508 mm)

16-3/4″ to 20″

(425 to 508 mm)

10″ to 13″

(254 to 330 mm)

10″ to 13″

(254 to 330 mm)

10″ to 13″

(254 to 330 mm)

10″ to 13″

(254 to 330 mm)

Form No. GRFSM-0815

7

INSTALLATION

O

N

O

F

F

Washer

Washer

Nut

Bolt

Countertop

Screw

Post

Mount

Top

Housing

CAUTION

WARNING

WARNING

English

General

Hatco Glo-Ray®Fry Station Foodwarmers are shipped with
most components installed and ready for operation. The
following installation instructions must be performed before
operating the unit.

ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where the ambient air temperature is a
minimum of 70°F (21°C).

FIRE HAZARD: Locate unit a minimum of 3″ (76 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.

Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.

1. Remove the unit from the carton.

NOTE: To prevent delay in obtaining warranty coverage,

complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.

2. Remove tape and protective packaging from all surfaces of
the unit and any accessories.

Assembly

1. Remove the top housing and the post mount from the
carton and set parts on a non-scratching surface.

2. Remove all packaging materials from the unit.

3. Position the top housing, element side up, on a non­scratching surface.

4. Secure the mounting post to the top housing.
a. Loosen the screw located near the top of the post

mount.

b. For non-corded units: Insert UL Recognized wiring

through the top end of the post mount. Wires need to
be pulled completely through the post mount, exiting out
the threaded end of the post mount.

c. Slide the post mount onto the top housing and secure by

tightening the screw.

Electrical Information

Refer to the appropriate “Electrical Rating Chart” in the
SPECIFICATIONS section for unit-specific information.

Non-corded units must be installed by a qualified
electrician. Installation must conform to all local electrical
codes. Installation by unqualified personnel will void unit
warranty and may lead to electric shock or burn, as well as
damage to unit and/or its surroundings.

Install an approved, grounded receptacle to match the plug and
cord supplied with the unit, if necessary.

Securing Mounting Post to Top Housing

NOTE: Post mount will rotate slightly on the top housing for

proper swing away operation.

5. Mount the unit to the countertop.
a. Drill a 1" (25 mm) diameter hole in the countertop in the

desired location.

b. Secure the unit using the washers, bolt, and nut

provided.

Mounting Unit to Countertop

8

Form No. GRFSM-0815