Page 1
®
Glo-Ray
Mini-Merchandisers
GRDW-2
GRKW-1
Installation &
Operating Manual
I & W #07.05.081.00
Page 2
CONTENTS
Important Owner Information..................................i
Introduction.................................................................i
Important Safety Instructions ..................................1
Model Descriptions
All Models............................................................1
GRDW-2 ..............................................................1
GRKW-1 ..............................................................2
Specifications
Electrical Rating Chart
GRDW-2...........................................................2
GRKW-1...........................................................2
Plug Configurations.............................................2
Dimensions
GRDW-2...........................................................2
GRKW-1...........................................................2
Installation
All Models............................................................3
Legs......................................................................3
Location................................................................4
Operation
All Models............................................................4
Maintenance
Cleaning ...............................................................5
Light Bulb Replacement .....................................5
Accessories..................................................................5
Hatco Limited Warranty ...........................................6
Authorized Parts Distributors.................Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number (identification
plate located on top rear of unit), voltage and purchase
date of your Glo-Ray Mini-Merchandiser in the spaces
below. Please have this information available when calling Hatco for service assistance.
Model No. ____________________________________
Serial No. ____________________________________
Voltage ______________________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts & Service)
GRDW-2 ...........................................................3
GRDW-2 ...........................................................4
GRKW-1 ...........................................................4
(Summer Hours: June to September 8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 3:30 p.m. C.D.T. Friday)
(414) 671-3976 (International)
Date of Purchase ______________________________
INTRODUCTION
Hatco Glo-Ray Mini-Merchandisers are designed to
keep all foods at optimum serving temperatures without
affecting quality.
The Glo-Ray Mini-Merchandisers create impulse sales
by placing your fresh product at customer serving
points. These warmers feature a thermostatically
controlled heated base with prefocused infrared top heat
to extend the holding times of most food. The infrared
heating elements are guaranteed against breakage and
burnout for two years and the blanket heating elements
are guaranteed against burnout for one year. The Glo-Ray
Mini-Merchandisers are shipped with easy to install
breath protectors or acrylic enclosure, display lights, and
a cord and plug set.
Form No. GRMM-0399 i
This manual provides the installation, safety and
operating instructions for the Glo-Ray MiniMerchandisers. We recommend all installation,
operating and safety instructions appearing in this
manual be read prior to installation or operation of your
Hatco Mini-Merchandiser. Safety instructions that appear
in this manual after a warning symbol and the words
WARNING or CAUTION printed in bold face are
important. Warning means there is the possibility of
personal injury to yourself or others. Caution means
there is the possibility of damage to the unit.
Your Hatco Glo-Ray Mini-Merchandiser is a product of
extensive research and field testing. The materials used
were selected for maximum durability, attractive
appearance and optimum performance. Every unit is
thoroughly inspected and tested prior to shipment.
Page 3
IMPORTANT SAFETY INSTRUCTIONS
WARNINGS/CAUTIONS
Read the following important safety instructions to
avoid personal injury and/or damage to the equipment.
1. To avoid any injury, turn the power switch off,
unplug the unit from the power source and allow to
cool before performing any maintenance.
2. Some exterior surfaces on the unit will get hot. Use
caution when touching these areas to avoid injury.
3. Plug unit into a grounded electrical outlet of the
correct voltage, size and plug configuration. If the
plug and receptacle do not match, contact a
qualified electrician to determine the proper voltage
and size and install the proper electrical outlet.
4. For safe and proper operation, the unit must be
located a reasonable distance from combustible walls
and materials. If safe distances are not maintained,
discoloration or combustion could occur.
5. Locate the unit at the proper counter height, in an
area that is convenient for use. The location should
be level to prevent the unit or its contents from
accidentally falling, and strong enough to support the
weight of the unit and food.
6. Glo-Ray Mini-Merchandisers are not waterproof.
DONOT submerge in water. Do not operate if unit
has been submerged in water.
7. Abrasive cleaners could scratch the finish of your unit.
8. Only light bulbs which meet or exceed N.S.F.
standards, specifically designed for food holding
areas must be used. Breakage of light bulbs not
specially coated could result in personal injury
and/or food contamination.
MODEL DESCRIPTIONS
ALL MODELS
Hatco Glo-Ray Mini-Merchandisers are ideal for holding hot food on a buffet line or at temporary serving
areas. These warmers feature a thermostatically controlled heated base and prefocused infrared top heat
along with a cord and plug set.
GRDW-2
The GRDW-2 features a metal sheathed heating element
above and a thermostatically controlled heated base. The
unit has a full front acrylic enclosure and comes equipped
with a merchandising sign holder for impulse sales (sign
not included).
GRKW-1
This model features a metal sheathed heating element
above and a thermostatically controlled heated base with
On/Off temperature control and adjustment. Acrylic side
panels and rear door provide a safe food environment.
Figure 1. Glo-Ray Model GRDW-2
Figure 2. Glo-Ray Model GRKW-1
Form No. GRMM-03991
Page 4
SPECIFICATIONS
ELECTRICAL RATING CHART - GRDW-2
Model Voltage Watts Amps Plug Configuration Shipping Weight
GRDW-2 120 1230 10.3 NEMA 5-15P 65 lbs. (30 kg)
220 1172 5.3 CEE 7/7 Schuko 65 lbs. (30 kg)
240 1270 5.3 BS 1363 65 lbs. (30 kg)
ELECTRICAL RATING CHART - GRKW-1
Model Voltage Watts Amps Plug Configuration Shipping Weight
GRKW-1 120 545 4.5 NEMA 5-15P 37 lbs. (17 kg)
Shaded areas pertain to Export Models Only.
PLUG CONFIGURATIONS
Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied according to
the applications as shown in Figure 3 .
CAUTION
Plug unit into a grounded electrical outlet of the correct voltage, size and plug configuration. If the plug
and receptacle do not match, contact a qualified electrician to determine the proper voltage and size and
install the proper electrical outlet.
CEE 7/7 Schuko BS 1363
NEMA 5-15P
DIMENSIONS
C
BA
Model Width (A) Depth (B) Height (C)*
GRDW-2 31-5/8" 20" 21-1/4"
(80 cm) (51 cm) (54 cm)
* Includes sign holder
Figure 3. Plug Configurations
C
BA
Model Width (A) Depth (B) Height (C)
GRKW-1 22-3/4" 13-3/8" 14-5/8"
(58 cm) (34 cm) (37 cm)
Form No. GRMM-0399 2
Page 5
INSTALLATION
ALL MODELS
Glo-Ray Mini-Merchandisers are shipped with most
components pre-assembled. Care should be taken when
unpacking shipping carton to avoid damage to unit and
components enclosed.
Acrylic breath protectors shield the food while allowing
easy access to the food product. Specially designed
housings and mounting hardware make installation simple.
NOTE: Remove protective paper from acrylic surfaces
before mounting breath protector.
1. Remove the unit from the carton.
2. Remove all tape and packing materials.
LEGS
1. Carefully lay unit on its side.
WARNING
Do not lay unit on the side with the control panel or
damage to unit could occur.
2. Place a rubber foot onto each leg and install one leg
into each corner hole on base. Tighten securely.
See Figure 4.
GRDW-2
1. Position front breath protector top holes with weld
studs in upper channel. Loosely fasten using cap
nuts provided. See Figure 5.
2. Secure bottom of breath protector using three 5/8"
Phillips head screws provided. Tighten top and bottom
hardware securely but do not overtighten.
3. Install the side acrylic panels using two 1-1/2"
Phillips head screws on the bottom, and two 3/8"
Phillips head screws with cap nuts on the top. Fasten
cap nuts from inside the unit.
NOTE: If necessary, loosen the “L” brackets on the
upper channel and position flush with the side panel
before installing top hardware.
4. Remove upper two screws from each side of unit.
Install sign holder using original screws.
3. Turn unit upright and position warmer in desired
location.
Screw
Cap Nut
“L” Bracket
1-1/2" Screw
3/8" Screw
Figure 4. Installing Legs
Sign Holder
Cap Nut
5/8" Screw
Figure 5. Assembling - GRDW-2
Form No. GRMM-03993
Page 6
INSTALLATION
LOCATION
CAUTION
For safe and proper operation, the unit must be
located a reasonable distance from combustible walls
and materials. If safe distances are not maintained,
discoloration or combustion could occur.
OPERATION
ALL MODELS
WARNING
Some exterior surfaces on the unit will get hot. Use
caution when touching these areas to avoid injury.
Plug unit into a grounded electrical outlet of the correct
voltage, size and plug configuration. See Specifications
for details.
GRDW-2
1. Turn the top toggle switch to the ON position. See
Figure 6. The infrared heat and incandescent lights
are controlled by the toggle switch. This switch must
be in the ON position when in use.
WARNING
Locate the unit at the proper counter height, in an
area that is convenient for use. The location should
be level to prevent the unit or its contents from accidentally falling, and strong enough to support the
weight of the unit and food displayed.
Top Controls – GRDW-2
On/Off Toggle Switch
Bottom Controls – GRDW-2
Infinite Switch (optional)
NOTE: If the unit is equipped with an optional infinite
switch, this switch will control the top heat and the
toggle switch will control the lights only.
2. Turn the bottom thermostat control to the desired
setting.
3. Allow unit 15-20 minutes to reach operating
temperature.
GRKW-1
1. Turn the toggle switch to the ON position. See
Figure 7.
2. To set temperature, turn the red Mode Switch
counterclockwise to the SP-1 position indicated on
the controller.
3. Adjust the Setpoint Screw to the desired temperature
and turn the red Mode Switch to the the TEMP
position. The surface temperature range is room
temperature to 200°F (93°C).
4. Allow 15-20 minutes for unit to reach operating
temperature.
Thermostat Control
Figure 6. Operating Controls - GRDW-2
Thermostat Control On/Off Toggle Switch
Figure 7. Operating Controls - GRKW-1
Form No. GRMM-0399
4
Page 7
MAINTENANCE
CLEANING
Hatco Glo-Ray Mini-Merchandisers are designed for
maximum durability and performance, with minimum
maintenance.
WARNING
To avoid any injury, turn the power switch off,
unplug the unit from the power source and allow to
cool before performing any maintenance.
CAUTION
Glo-Ray Mini-Merchandisers are not waterproof.
DO NOT submerge in water. Do not operate if unit
has been submerged in water.
To preserve the finish of the Glo-Ray Mini-Merchandiser,
it is recommended that the surfaces be wiped daily with
a damp cloth. Food pans should be removed and
washed. Stubborn stains may be removed with a good
non-abrasive cleaner. Stainless steel surfaces can be
cleaned with a stainless steel cleaner. Hard to reach areas
should be cleaned with a small brush and mild soap.
CAUTION
Abrasive cleaners could scratch the finish of your
Glo-Ray Mini-Merchandiser.
LIGHT BULB REPLACEMENT
The display lights are shatter-resistant, incandescent
light bulbs which illuminate the warming area. These
bulbs have a special coating to guard against injury and
food contamination in the event of breakage.
1. To replace a light bulb, disconnect the power supply
from the unit and wait until the unit has cooled.
2. Light bulbs have a threaded base. Unscrew the light
bulb from the unit and replace it with a new specially coated incandescent light bulb.
NOTE: Hatco shatter-resistant light bulbs meet N.S.F.
standards for food holding and display areas. For 120
Volt, 60 Watt applications, use Hatco part #02.30.043.00.
For 220 and 240 Volt, 60 Watt applications, use Hatco
part #02.30.058.00.
WARNING
Only light bulbs which meet or exceed N.S.F.
standards, specifically designed for food holding
areas, must be used. Breakage of light bulbs not
specially coated could result in personal injury
and/or food contamination.
Clean acrylic surfaces with a common glass cleaner and
nonabrasive paper toweling or soft cloth.
INFINITE CONTROL
(GRDW-2 only)
The infinite control allows the operator to manually
adjust the upper heat output from full wattage down to
any desired level.
ACCESSORIES
PANS & TRIVETS
Stainless steel food holding pans are available in either
2-1/2" or 4" (6 or 10 cm) depths. These pans are offered
in full size, half size or third size. Optional wire trivets
prevent foods from touching pan bottom.
5
Form No. GRMM-0399
Page 8
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a
period of one (1) year from the date of purchase
when installed and maintained in accordance with
Hatco’s written instructions. Buyer must establish the
product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to
be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1)
Additional Year Parts-Only Warranty:
Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed
air heating)
Holding Cabinet Elements (metal sheathed
air heating)
Cook and Hold Oven Elements (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty on
pro-rated terms that Hatco will explain at
Buyer’s Request:
Powermite Gas Booster Heater Tanks
Mini Compact Tanks (stainless steel)
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty PLUS
Five (5) Year Parts-Only Warranty on prorated terms that Hatco will explain at Buyer’s
Request:
Booster Heater Tanks (Castone)
d) One (1) Year Parts-Only Warranty for
components not installed by Hatco:
Accessory Components (including but not
limited to valves, gauges and remote switches)
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OR
PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandes cent light bulbs, fluorescent lamps, lamp warmer heat
bulbs, glass components or Product failure caused by
liming or sediment buildup in tanks, Product misuse,
tampering or misapplication, improper installation,
application of improper voltage, or recalibration of
thermostats or high limit switches.
2. LIMITATION OF REMEDIES AND
DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option,
to repair or replacement by a Hatco-authorized
service agency (other than where Buyer is located
outside of the United States or Canada, in which case
Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the applicable warranty period referred to above.
Without limiting the generality of the foregoing, all
portable Products (as defined in N.S.F. 4-4.28.4) shall
be delivered by Buyer, at its sole expense, to the
nearest Hatco-authorized service agency for replacement or repair. Hatco reserves the right to accept or
reject any such claim in whole or in part. Hatco will
not accept the return of any Product without prior
written approval from Hatco, and all such approved
returns shall be made at Buyer’s sole expense.
HATCO WILL NOT BE LIABLE, UNDER ANY
CIRCUMSTANCES, FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, INCLUDING BUT
NOT LIMITED TO LABOR COSTS OR LOST
PROFITS RESULTING FROM THE USE OF OR
INABILITY TO USE THE PRODUCTS OR FROM
THE PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.
Form No. GRMM-0399 6
Page 9
HATCO AUTHORIZED PARTS DISTRIBUTORS
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
S. San Francisco 650-635-1900
COLORADO
All City Service
Denver 303-454-9500
Hawkins Commercial Appliance
Englewood 303-781-5548
DELAWARE
Food Equipment Service
Wilmington 302-996-9363
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Benjamin & Sons
Chicago 773-327-7128
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
Comm. Parts & Service, Inc.
Indianapolis 317-545-9655
IOWA
Electric Motor Service Co.
Davenport 319-323-1823
KENTUCKY
Comm. Parts & Service, Inc.
Louisville 502-367-1788
Chandlers Parts & Service
Baton Rouge 225-272-6620
LOUISIANA (Continued)
Bana Comm. Parts, Inc.
Shreveport 318-631-6550
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service, Inc.
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOTA
Metro Appliance Service
Minneapolis 612-546-4221
MISSOURI
GCS Service, Inc.
Kansas City 816-920-5999
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
Appliance Installation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J. B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
ARR/CRS, Inc.
Columbus 614-476-3225
Electrical Appl. Repair Service
Independence 216-459-8700
OHIO (Continued)
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Bressie Electric Co.
Portland 503-231-7171
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYLVANIA
Authorized Factory Service
Coraopolis 412-262-2330
FAST Comm. Appl. Service
Philadelphia 215-922-6245
GCS Service, Inc.
Pittsburgh 412-787-1970
K & D Service Co.
Harrisburg 717-236-9039
Elmer Schultz Services
Philadelphia 215-627-5401
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
City Kitchen Service Co.
Austin 512-719-4445
Stove Parts Supply
Fort Worth 817-831-0381
Armstrong Repair Service
Houston 713-666-7100
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
San Antonio Rest. Equip.
San Antonio 210-824-3271
UTAH
Peterson’s Commercial Parts & Svc.
Salt Lake City 801-487-3653
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
Restaurant Appl. Service
Seattle 206-524-8200
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
Printed in U.S.A. March 1999
HATCO CORPORATION
P.O. Box 340500, Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts &Service Fax (800) 690-2966 Int’l. Fax (414) 671-3976
Web Site: www.hatcocorp.com
P/N 07.04.102.00 Form No. GRMM-0399
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