Hatco GRCMW-1D Operator’s Manual

Page 1
WARNING
ADVERTENCIA
AVERTISSEMENT
Register Online!
www.hatcocorp.com
(see page 2)
GLO-RAY
®
Merchandising Warmer
GRCMW-1D/H Series
Installation and Operating Manual
P/N 07.04.448.00
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.
No opere este equipo al menos que haya leído y comprendido el contenido de este manual! Cualquier falla en el seguimiento de las instrucciones contenidas en este manual puede resultar en un serio lesión o muerte. Este manual contiene importante información sobre seguridad concerniente al mantenimiento, uso y operación de este producto. Si usted no puede entender el contenido de este manual por favor pregunte a su supervisor. Almacenar este manual en una localización segura para la referencia futura.
Ne pas utiliser cet équipement sans avoir lu et compris le contenu de ce manuel ! Le non-respect des instructions contenues dans ce manuel peut entraîner de graves blessures ou la mort. Ce manuel contient des informations importantes concernant l'entretien, l'utilisation et le fonctionnement de ce produit. Si vous ne comprenez pas le contenu de ce manuel, veuillez le signaler à votre supérieur. Conservez ce manuel dans un endroit sûr pour pouvoir vous y référer plus tard.
© 2012 Hatco Corporation
Page 2
CONTENTS
NOTICE
CAUTION
WARNING
24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling (800) 558-0607.
Important Owner Information ..............................................2
Introduction...........................................................................2
Important Safety Information...............................................3
Model Description.................................................................4
Model Designation................................................................4
Specifications........................................................................5
Plug Configurations ............................................................5
Electrical Rating Chart........................................................5
Dimensions.........................................................................5
Installation.............................................................................6
General...............................................................................6
Assembly ............................................................................6
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the bottom of the unit). Please have this information available when calling Hatco for service assistance.
Model No. ________________________________________
Serial No. ________________________________________
Voltage __________________________________________
Date of Purchase __________________________________
Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
Operation...............................................................................7
General...............................................................................7
Startup ................................................................................7
Maintenance ..........................................................................8
General...............................................................................8
Cleaning .............................................................................8
Replacing Xenon Display Light Bulbs.................................9
Removing Lime and Mineral Deposits................................9
Troubleshooting Guide ......................................................10
Options and Accessories...................................................11
Hatco Limited Warranty......................................................15
Authorized Parts Distributors............................Back Cover
Business 8:00 Hours: Central Standard Time (C.S.T.)
Telephone: (800) 558-0607; (414) 671-6350
E-mail: partsandservice@hatcocorp.com
Fax: (800) 690-2966 (Parts and Service)
Additional information can be found by visiting our web site at www.hatcocorp.com.
AM to 5:00 PM
(Summer Hours: June to September – 8:00
AM to 5:00 PM C.S.T.
Monday through Thursday 8:00
AM to 2:30 PM C.S.T. Friday)
(414) 671-3976 (International)
INTRODUCTION
The Glo-Ray®Merchandising Warmer keeps food hot at kitchen work areas, waitress pick-up stations, or customer serving points.
The GRCMW-1D incorporates Hatco’s precise temperature control to safely hold foods longer at optimum serving temperatures. The lower shelf of the GRCMW-1DH model has a humidity option that provides controlled, moisturized heat to maintain serving temperature and food texture longer. Xenon display lights enhance product displays. The overhead infrared metal sheath heating elements are guaranteed against breakage and burnout for two years, and the foil blanket base heating elements are guaranteed against burnout for one year.
The Hatco Glo-Ray Merchandising Warmer is a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides installation, safety, and operating instructions for the Glo-Ray Merchandising Warmer. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the Merchandising Warmer.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.
2
Form No. GRCMWDM-0412
Page 3
IMPORTANT SAFETY INFORMATION
CAUTION
NOTICE
WARNING
WARNING
Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property
.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into the unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
Make sure food product has been heated to the proper food-safe temperature before placing in unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only.
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.
Make sure all operators have been instructed on the safe and proper use of the unit.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution when touching these areas.
• Hot water in unit may cause scalding injury. Allow unit to cool before draining or cleaning.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.
Do not move or relocate unit for cleaning. The unit is bulky and heavy.
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.
Use non-abrasive cleaners and cloths on glass and metal surfaces. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
IMPORTANT—DO NOT use paper towel or glass cleaner to clean polycarbonate surfaces. Paper towel and glass cleaner may scratch the material. Wipe off polycarbonate surfaces using a soft, clean, water-dampened cloth.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
Do not lay unit on the side with the control panel. Damage to the unit could occur.
Do not drag or slide unit when moving or installing. Carefully lift unit to prevent the rubber feet from tearing off.
Use of distilled water in the water reservoir of humidified units is recommended to preserve the life of electrical and mechanical components. If non-distilled water is used, the reservoir will require periodic cleaning and deliming (refer to the MAINTENANCE section for cleaning procedure). Unit failure due to lime or mineral deposits is not covered under warranty.
Do not use deionized water. Deionized water will shorten the life of water reservoir and heating element.
Form No. GRCMWDM-0412
3
Page 4
MODEL DESCRIPTION
GRCMW-1D
GRCMW-1DH
G R C M W - 1 D H
Glo-Ray
®
Curved
Merchandising Warmer
Dual Shelf
Humidity
Total Full-Size Pan Capacity of Each Shelf
All Models
The GRCMW-1D and GRCMW-1DH Merchandising Warmers are ideal for holding food hot at customer serving points. These models feature pre-focused overhead infrared heating elements controlled by infinite switches as well as individual thermostatic temperature controls for the heated upper shelf, heated lower shelf, and humidity system.
NOTE: Humidity system on GRCMW-1DH models only.
The units also feature a polycarbonate front access door on the lower shelf, glass side panels, an upper sneeze guard, 1″ (25 mm) adjustable legs, a lighted Power On/Off switch, Xenon display lights, and a 6′ (1829 mm) power cord and plug set.
The shelves can hold two half-size pans or one full size pan. The bottom shelf on GRCMW-1DH models can hold two half­size pans only. The side panels are removable for easy cleaning.
NOTE: Refer to the OPTIONS ANDACCESSORIES section
for all available options and accessories.
GRCMW-1D/H Series Units
MODEL DESIGNATION
4
Form No. GRCMWDM-0412
Page 5
SPECIFICATIONS
D
E
B
C
Front View Side View
A
WARNING
NEMA 5-15P NEMA 5-20P
AS 3112
BS-1363
CEE 7/7 Schuko
Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
NOTE: Specification label located on the bottom of the unit. See
NOTE: Receptacle not supplied by Hatco.
Electrical Rating Chart
label for serial number and verification of unit electrical information.
Plug Configurations
Model Voltage Watts Amps Plug Configuration Shipping Weight
GRCMW-1D 120 1540 12.8 NEMA 5-15P, NEMA 5-20P 97 lbs. (44 kg)
220–230 (CE) 1294–1414 5.9–6.1 CEE 7/7 Schuko 97 lbs. (44 kg)
230–240 (CE) 1414–1540 6.1–6.4 BS-1363 or AS 3112 97 lbs. (44 kg)
GRCMW-1DH 120 1660 13.8 NEMA 5-15P, NEMA 5-20P 100 lbs. (45 kg)
220–230 (CE) 1395–1525 6.3–6.6 CEE 7/7 Schuko 100 lbs. (45 kg) 230–240 (CE) 1525–1660 6.6–6.9 BS-1363 or AS 3112 100 lbs. (45 kg)
The shaded areas contain electrical information for International models only.
Dimensions
Model
GRCMW-1D and
GRCMW-1DH
Width
(A)
26″
(660 mm)
Depth
(B)
20-1/8″
(511 mm)
Height
(C)
26-7/8″
(681 mm)
Footprint Width (D)
22-3/4″
(578 mm)
Footprint Depth (E)
14-3/4″
(375 mm)
Form No. GRCMWDM-0412
Dimensions
5
Page 6
INSTALLATION
CAUTION
WARNING
NOTICE
CAUTION
Thumbscrew
Side Panel
Vertical Support
Top Bracket
Top Frame
Sneeze
Guard
Thumbscrew
Washer
Standoff
General
The Glo-Ray®Merchandiser Warmer is shipped with most components pre-assembled. Care should be taken when unpacking shipping carton to avoid damage to unit and components enclosed.
ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.
NOTE: Unit must be transported in the upright position.
1. Remove the unit from the carton.
2. Remove tape and protective packaging from all surfaces of the unit and any accessories.
3. Carefully lower the bottom edge of the side panel into the bottom bracket.
Do not allow the side panel to drop into position. Chipping or breakage could occur. Carefully set the side panel into the bottom bracket.
4. Make sure the back edge of the side panel is against the vertical support, and tilt the top edge of the side panel against the top frame.
5. Place the top bracket over the top edge of the side panel and thread the thumbscrew through the hole in the bracket and into the top frame. Tighten securely, but do not over-tighten.
6. Repeat the above procedure to install the other side panel.
Do not lay unit on the side with the control panel. Damage to the unit could occur.
Do not drag or slide unit when moving or installing. Carefully lift unit to prevent the rubber feet from tearing off.
3. Place the unit in the desired location.
Assembly
Position the unit upright on the counter near the location it will be used. Installation of the following items is required before operating the unit:
Qty.
Installing the Side Panels
Use the following procedure to install the side panels.
1. Remove the thumbscrew and the top bracket from the top
2. Position the side panel so that the curved edge is facing the
• Locate the unit in an area where the ambient air temperature is constant and a minimum of 70°F (21°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).
• Make sure the unit is at the proper counter height in an area convenient for use.
• Make sure the countertop is level and strong enough to support the weight of the unit and food product.
• Make sure all the feet on the bottom of the unit are positioned securely on the countertop.
Item
2 Glass Side Panel, P/N 04.40.294.00
1 Polycarbonate Sneeze Guard, P/N 04.12.326.00
frame.
front of the unit.
Installing a Side Panel
Installing the Sneeze Guard
Use the following procedure to install the sneeze guard on single front door units.
1. Remove any protective paper from the polycarbonate sneeze guard.
2. Remove the six thumbscrews and washers from the top of the unit.
3. Position the sneeze guard on top of the unit, aligning the holes in the sneeze guard with the holes in the standoffs on top of the unit.
4. Place a washer (previously removed) in each sneeze guard hole.
5. Secure the sneeze guard using the thumbscrews. Do not over-tighten.
Installing the Sneeze Guard
6
Form No. GRCMWDM-0412
Page 7
General
WARNING
CAUTION
NOTICE
Water Reservoir
Reservoir
Cover
Power Switch
LOWER SHELF
OVERHEAD HEAT
Control Knob
UPPER SHELF OVERHEAD HEAT Control Knob
UPPER SHELF
BASE HEAT
Control Knob
LOWER SHELF BASE HEAT Control Knob
HUMIDITY
Control Knob
Use the following procedure to operate the Merchandising Warmer.
Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.
Startup
1. Plug unit into a properly grounded electrical receptacle of the correct voltage, size and plug configuration. See the SPECIFICATIONS section for details.
2. For humidified units, fill the water reservoir with water. Hatco recommends the use of distilled water.
OPERATION
Filling the Water Reservoir
NOTE: The reservoir capacity permits uninterrupted operation
for approximately 8 hours, depending on the settings and how frequently the door is opened.
3. Move the Power Switch to the “On” position (located on the side of the unit). The switch will illuminate and the lights will turn on.
Use of distilled water in the water reservoir of humidified units is recommended to preserve the life of electrical and mechanical components. If non-distilled water is used, the reservoir will require periodic cleaning and deliming (refer to the MAINTENANCE section for cleaning procedure). Unit failure due to lime or mineral deposits is not covered under warranty.
To fill the reservoir:
a. Open the bottom front access door.
b. Lift the reservoir cover up and off of the water reservoir.
c. Slowly pour water into the water reservoir. The reservoir
holds a maximum of 5 cups (1.1 l) of water.
d. Re-install the water reservoir cover onto the water
reservoir.
e. Allow 30 minutes to preheat a full reservoir of water.
NOTE: For proper operation, Hatco recommends using
humidified units with water in the reservoir. When no water is being used, Hatco recommends adjusting the HUMIDITY control knob to the lowest setting.
Power On/Off Switch
4. Turn the UPPER SHELF OVERHEAD HEAT and LOWER SHELF OVERHEAD HEAT control knobs to the desired setting.
5. Turn the UPPER SHELF BASE HEAT and LOWER SHELF BASE HEAT control knobs to the desired setting.
6. For humidified units, turn the HUMIDITY control knob to the desired setting.
7. Allow 15-20 minutes for the unit to reach operating temperature (30 minutes for humidified units).
Form No. GRCMWDM-0412
GRCMW-1DH Control Panel
7
Page 8
MAINTENANCE
WARNING
CAUTION
NOTICE
General
The Glo-Ray® Merchandising Warmer is designed for maximum durability and performance, with minimum maintenance.
ELECTRIC SHOCK HAZARD:
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558­0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
BURN HAZARD: Hot water in unit may cause scalding injury. Allow unit to cool before draining or cleaning.
Do not move or relocate unit for cleaning. The unit is bulky and heavy.
Cleaning
To preserve the finish of the Glo-Ray Merchandising Warmer, perform the following cleaning procedure daily.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
Use non-abrasive cleaners and cloths on glass and metal surfaces. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
IMPORTANT—DO NOT use paper towel or glass cleaner to clean polycarbonate surfaces. Paper towel and glass cleaner may scratch the material. Wipe off polycarbonate surfaces using a soft, clean, water-dampened cloth.
NOTE: The sneeze guard and side panels are removable for
cleaning. Reverse the procedures in the
INSTALLATION section of this manual for removal.
1. Move the Power Switch to the “Off” position and unplug the power cord. Allow the unit to cool.
2. Wipe all metal surfaces with a damp, non-abrasive cloth. Stubborn stains may be removed with a good non-abrasive cleaner. Hard to reach areas can be cleaned using a small brush and mild soap.
3. Clean the glass side and rear panels using ordinary glass cleaner and a damp, soft cloth or paper towel.
NOTE: Do not remove the rear mirror glass panel for cleaning.
It must be cleaned in place.
4. Clean the polycarbonate sneeze guard and doors using a
mild, soapy water solution and a damp, soft cloth. NOTICE: DO NOT use paper towel.
5. Empty and rinse the water reservoir (humidified units only).
8
Form No. GRCMWDM-0412
Page 9
MAINTENANCE
Wire Guard
Xenon Light Bulb
Replacing Xenon Display Light Bulbs
Both the upper shelf and lower shelf are equipped with two Xenon display lamps to illuminate the warming area. Use the following procedure to replace the Xenon light bulbs (Hatco P/N
02.30.122.00).
1. Move the Power Switch to the “Off” position and unplug the power cord. Allow the unit to cool.
2. Pull the wire guard down and out of the display lamp housing.
3. Unscrew the light bulb from the housing and replace it with a new Xenon light bulb.
4. Replace the wire guard into the display lamp housing.
Replacing the Display Light Bulbs
Removing Lime and Mineral Deposits
Use the following procedure for periodic cleaning and de-liming of the water reservoir in the GRCMW-1DH model.
NOTE: The lime and mineral content of the water used for daily
operation will determine how often the deliming procedure must be performed.
NOTE: Perform this procedure when the unit will not be used
for a period of time, such as the end of the day.
1. Move the Power Switch to the “Off” position and unplug the power cord. Allow the unit to cool.
2. Remove the water reservoir cover and water reservoir. Empty the water reservoir.
3. Reinstall the water reservoir.
4. Fill the water reservoir with a mixture of 75% water and 25% white vinegar.
5. Plug in and turn on the unit.
6. Allow the unit to run for 30 minutes.
7. Move the Power Switch to the “Off” position and unplug the power cord. Allow the unit to cool.
8. Empty the deliming solution from the water reservoir.
9. Continue to fill and rinse the reservoir with clean water until the reservoir is clean.
10. Install the reservoir into the unit. Plug the unit into its power source and fill the reservoir as usual for daily operation.
11. Install the water reservoir cover.
Form No. GRCMWDM-0412
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Page 10
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
Symptom Probable Cause Corrective Action
Light bulb not working. Light bulb loose or defective. Tighten or replace light bulb. Use Hatco P/N
Power Switch turned OFF. Move Power Switch to “On” position.
Unit not plugged in or receptacle not working.
Overhead heat is too hot. OVERHEAD HEAT control knob(s) set too
Overhead heat is not hot enough.
high.
OVERHEAD HEAT control infinite switch(es) defective.
OVERHEAD HEAT control knob(s) set too low.
OVERHEAD HEAT control infinite switch(es) defective.
Heating element(s) not working. Contact Authorized Service Agent or Hatco for
02.30.122.00.
Plug in unit, have receptacle repaired by a certified electrician, or use a different receptacle.
Adjust OVERHEAD HEAT control knob(s) to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Adjust OVERHEAD HEAT control knob(s) to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
assistance.
Excessive air movement around warming unit.
Base heat is too hot. BASE HEAT control knob set too high. Adjust BASE HEAT control knob to a lower setting.
Base heat thermostat control defective. Contact Authorized Service Agent or Hatco for
Base heat is not hot enough.
BASE HEAT control knob set too low. Adjust BASE HEAT control knob to a higher setting.
Base heat thermostat control defective. Contact Authorized Service Agent or Hatco for
Base heating element(s) not working. Contact Authorized Service Agent or Hatco for
Excessive air movement around warming unit.
Relocate unit or redirect air movement (i.e. air conditioning duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door assembly to keep heat contained.
assistance.
assistance.
assistance.
Relocate unit or redirect air movement (i.e. air conditioning duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door assembly to keep heat contained.
10
Form No. GRCMWDM-0412
Page 11
TROUBLESHOOTING GUIDE
WARNING
Top Protector
Thumbscrew
Hinge
Screw
Upper Front
Access
Door
Washer
Mounting Bracket
Symptom Probable Cause Corrective Action
No steam coming out of the water reservoir (humidified units only).
No heat, but lights work. All heat controls set too low. Adjust all heat controls to a higher setting.
No heat and no lights. Power Switch turned off. Move Power Switch to “On” position.
Water reservoir empty. Fill water reservoir with up to 5 cups (1.1 l)of water.
HUMIDITY control knob set too low. Adjust HUMIDITY control knob to a higher setting.
Humidity thermostat control defective. Contact Authorized Service Agent or Hatco for assistance.
Humidity heating element not working. Contact Authorized Service Agent or Hatco for assistance.
Ambient conditions and variances in the local climate will effect steam visibility.
Unit just refilled and water in reservoir is not hot enough yet.
Heating element(s) not working. Contact Authorized Service Agent or Hatco for assistance.
Temperature control(s) not working properly. Contact Authorized Service Agent or Hatco for assistance.
Unit not plugged in or receptacle not working.
Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to
Power Switch defective. Contact Authorized Service Agent or Hatco for assistance.
Verify that there is water in the reservoir and that the HUMIDITY control knob is at its highest setting.
Allow water in the reservoir to heat for at least 30 minutes.
Plug in unit, have receptacle repaired by a certified electrician, or use a different receptacle.
trip, contact Authorized Service Agent or Hatco for assistance.
Upper Shelf Front Access Door
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
A front access door is available for the upper shelf of the unit. The upper shelf front access door will be installed at the factory if ordered at the time of sale, but can be retro-fitted using the following procedure. When installing the upper shelf front access door, the sneeze guard must be replaced with top protector P/N 04.12.328.00.
1. Remove the six (6) thumbscrews and washers from the
2. Position the top protector on top of the unit, aligning the
3. Place a washer (previously removed) into each hole in the
4. Secure the top protector using the thumbscrews. Do not
5. Thread a hinge screw into one side of the hinge on the top
sneeze guard. Remove the sneeze guard.
holes in the top protector with the holes in the standoffs on
top of the unit.
top protector .
over-tighten.
of the door. Tighten securely.
OPTIONS AND ACCESSORIES
6. Insert the hinge screw on the door into the hole in the mounting bracket on the top frame of the unit.
7. Align the hole on the opposite side of the hinge with the hole in the mounting bracket on the opposite side of the top frame.
8. Insert the remaining hinge screw through the mounting bracket and into the hinge on the door. Tighten securely.
Installing the Upper Front Access Door
Form No. GRCMWDM-0412
11
Page 12
OPTIONS AND ACCESSORIES
Washer
Standoff
Top Sign
Holder
Upper Door
Lock
Upper Sign
Holder
Thumbscrew
Sneeze Guard
Lower Door Lock
Lower Sign Holder
Lower Sign Holder w/Door Lock
Upper Sign Holder w/Door Lock
Locator
Hole
Base
Pin
Lower Shelf
Pan Skirt
Upper Shelf
Pan Skirt
Sign Holders and Door Locks
Several sign holders and door locks are available for the Glo-
®
Ray
Merchandising Warmer.
Top Sign Holder (P/N 04.49.057.00)
The top sign holder mounts on the top of the unit and allows the display of custom signs.
1. Remove the six (6) thumbscrews and washers from the top of the unit. Remove the sneeze guard.
2. Unscrew the six standoffs from the screw pegs on the top frame.
3. Position the top sign holder on the screw pegs.
4. Thread the six standoffs onto the screw pegs and tighten securely.
5. Position the sneeze guard on top of the unit, aligning the holes in the sneeze guard with the holes in the standoffs on top of the unit.
6. Place a washer (previously removed) in each sneeze guard hole.
7. Secure the sneeze guard using the thumbscrews. Do not over-tighten.
Door Locks, Sign Holders, and Sign Holders w/Door Lock
The following door lock and sign holder options are available for the upper and lower shelves. The door locks and sign holders will be installed at the factory if ordered at the time of sale, but can be retro-fitted using the following procedure.
Part Number
04.49.073.00 ..........Lower Door Lock — Prevents the lower
04.49.034.00 ..........Lower Sign Holder — Allows placement
04.49.066.00 ..........Lower Sign Holder w/Door Lock
Accessory
shelf front access door from being opened by the customer.
of a custom sign for product on the lower shelf.
Combines the function of both the lower door lock and the lower sign holder into one component.
Sign Holders and Door Locks
Pan Skirts
Pan skirts are available to fit various pan sizes on both the upper and lower shelves. To install a pan skirt, position the two locator holes on the pan skirt over the base pins located at the rear of the heated base on the desired shelf.
04.49.042.00 ..........Upper Door Lock — Prevents the upper
04.49.035.00 ..........Upper Sign Holder — Allows placement
04.49.067.00 ..........Upper Sign Holder w/Door Lock
1. Remove the two outside front screws on the heated base of the desired shelf.
2. Align the holes on the door lock/sign holder mounting brackets with the screw holes in the heated base.
3. Insert the screws removed in step 1 through the mounting brackets and into the heated base. Tighten securely.
shelf front access door from being opened by the customer.
of a custom sign for product on the upper shelf.
Combines the function of both the upper door lock and the upper sign holder into one component.
12
Installing a Pan Skirt
Form No. GRCMWDM-0412
Page 13
Rear Access Doors
Right Upper
Door Bracket
Right Lower
Door Bracket
Left Upper
Door Bracket
Left Lower
Door Bracket
Mirror Frame
Glass Mirror Panel
Vertical Support
Left Upper Door Bracket
Rear Access Door
Hinge
Hinge Screw
Mounting
Screw
Rear access doors can be installed on the Glo-Ray Merchandising Warmer in place of the glass mirror panel. The rear access doors will be installed at the factory if ordered at the time of sale, but can be retro-fitted using the following procedure. The following parts are needed to install the rear access doors.
Part Number
---------- Rear Access Door Assembly 2
05.04.146.00 Hinge Screw 4
04.49.027.00 Right Upper Door Bracket 1
04.49.028.00 Left Upper Door Bracket 1
04.49.029.00 Right Lower Door Bracket 1
04.49.030.00 Left Lower Door Bracket 1
To install the doors:
1. Remove the ten (10) screws that secure the mirror frame and the glass mirror panel to the back of the unit. Carefully remove the mirror frame and glass mirror panel.
2. Remove any gasket material left on the back of the unit.
3. Replace all the removed screws into their original holes except for the top and middle screw on each vertical support. These four screws will be used to mount the door brackets.
4. Install the four door brackets using the screws left out of each vertical support. Make sure to install the proper bracket into each location.
Item Qty.
OPTIONS AND ACCESSORIES
®
5. Install the upper and lower rear access doors into the corresponding door brackets. Install both doors as follows:
a. Thread a hinge screw into one side of the hinge on the
top of the door. Tighten securely.
b. Insert the hinge screw on the door into the hole in the
door bracket on the unit.
c. Align the hole on the opposite side of the hinge with the
hole in the door bracket on the opposite side of the unit.
d. Insert the remaining hinge screw through the door
bracket and into the hinge on the door. Tighten securely.
Rear Door Brackets
Installing the Rear Access Doors
Form No. GRCMWDM-0412
13
Page 14
NOTES
14
Form No. GRCMWDM-0412
Page 15
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional
Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Strip Heater Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HWB Series (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four (4) Years
Parts-Only Warranty on pro-rated terms that Hatco will explain at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine (9) Years
Parts-Only Warranty on:
Electric Booster Heater Tanks Gas Booster Heater Tanks
d) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco­authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
Form No. GRCMWDM-0412
15
Page 16
HATCO AUTHORIZED PARTS DISTRIBUTORS
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976 partsandservice@hatcocorp.com
www.hatcocorp.com
ALABAMA
Jones McLeod Appl. Svc. Birmingham 205-251-0159
ARIZONA
Service Solutions Group Phoenix 602-234-2443
Byassee Equipment Co. Phoenix 602-252-0402
CALIFORNIA
Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100
Chapman Appl. Service San Diego 619-298-7106
P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair Jacksonville 904-725-7800
3Wire Nass Service Co., Inc. Orlando 407-425-2681
B.G.S.I. Pompano Beach 954-971-0456
Comm. Appliance Service Tampa 813-663-0313
GEORGIA
TWC Services Mableton 770-438-9797
Heritage Service Group Norcross 866-388-9837
Southeastern Rest. Svc. Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, Inc. Honolulu 808-848-1466
Food Equip Parts & Service Honolulu 808-847-4871
ILLINOIS
Parts Town Lombard 708-865-7278
Eichenauer Elec. Service Decatur 217-429-4229
Midwest Elec. Appl. Service Elmhurst 630-279-8000
Cone’s Repair Service Moline 309-797-5323
INDIANA
GCS Service Indianapolis 317-545-9655
IOWA
Electric Motor Service Co. Davenport 319-323-1823
Goodwin Tucker Group Des Moines 515-262-9308
KENTUCKY
Service Solutions Group Lexington 859-254-8854
Service Solutions Group Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service Baltimore 410-467-8080
GCS Service Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc. Needham 781-449-4220
MICHIGAN
Bildons Appliance Service Detroit 248-478-3320
Commercial Kitchen Service Bay City 517-893-4561
Midwest Food Equip. Service Grandville 616-261-2000
MINNESOTA
GCS Service Plymouth 800-345-4221
MISSOURI
General Parts Kansas City 816-421-5400
Commercial Kitchen Services St. Louis 314-890-0700
Kaemmerlen Parts & Service St. Louis 314-535-2222
NEBRASKA
Anderson Electric Omaha 402-341-1414
NEVADA
Burney’s Commercial Las Vegas 702-736-0006
Hi. Tech Commercial Service N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair Fairfield 973-575-9145
Service Plus Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc. Brooklyn 718-456-6544
Alpro Service Co. Brooklyn 718-386-2515
Appliance Installation Buffalo 716-884-7425
Duffy’s Equipment Services, Inc. Buffalo 800-836-1014
3Wire Northern Plattsburgh 800-634-5005
Duffy’s Equipment Services, Inc. Sauquoit 800-836-1014
J.B. Brady, Inc. Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc. Akron 330-753-6635
Service Solutions Group Cincinnati 513-772-6600
Commercial Parts and Service Columbus 614-221-0057
Electrical Appl. Repair Service Brooklyn Heights 216-459-8700
E. A. Wichman Co. Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc. Oklahoma City 405-235-2184
Krueger, Inc. Oklahoma City 405-528-8883
OREGON
Ron’s Service, Inc. Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services Philadelphia 215-627-5401
FAST Comm. Appl. Service Philadelphia 215-288-4800
Appliance Installation & Service Pittsburgh 412-809-0244
K & D Service Co. Harrisburg 717-236-9039
Electric Repair Co. Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co. Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair W. Columbia 803-791-4420
TENNESSEE
Camp Electric Memphis 901-527-7543
TEXAS
GCS Service Fort Worth 800-433-1804
Armstrong Repair Service Houston 713-666-7100
Cooking Equipment Specialist Mesquite 888-866-9276
Refrigerated Specialist, Inc. Mesquite 888-866-9276
Commercial Kitchen Repair Co. San Antonio 210-735-2811
UTAH
La Monica’s Rest. Equip. Service Murray 801-263-3221
VIRGINIA
Daubers Norfolk 757-855-4097
Daubers Springfield 703-866-3600
WASHINGTON
3Wire Restaurant Appliance Seattle 800-207-3146
WISCONSIN
A.S.C., Inc. Madison 608-246-3160
A.S.C., Inc. Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service Vancouver 604-433-4484
Key Food Equipment Service Victoria 250-920-4888
MANITOBA
Air Rite, Inc. Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd. Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd. Toronto 416-422-5580
Choquette - CKS, Inc. Ottawa 613-739-8458
QUÉBEC
Choquette - CKS, Inc. Montreal 514-722-2000
Choquette - CKS, Inc. Québec City 418-681-3944
UNITED KINGDOM
Marren Group Northants +44(0)1933 666233
Register your unit online!
See IMPORTANT OWNER INFORMATION
Printed in U.S.A. April 2012 P/N 07.04.448.00 Form No. GRCMWDM-0412
section for details.
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