Hatco GRCMW-1D Operator’s Manual
WARNING
ADVERTENCIA
AVERTISSEMENT
Register Online!
www.hatcocorp.com
(see page 2)
GLO-RAY
®
Merchandising Warmer
GRCMW-1D/H Series
Installation and Operating Manual
P/N 07.04.448.00
Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.
© 2012 Hatco Corporation
CONTENTS
NOTICE
CAUTION
WARNING
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling (800) 558-0607.
Important Owner Information ..............................................2
Introduction...........................................................................2
Important Safety Information...............................................3
Model Description.................................................................4
Model Designation................................................................4
Specifications........................................................................5
Plug Configurations ............................................................5
Electrical Rating Chart........................................................5
Dimensions.........................................................................5
Installation.............................................................................6
General...............................................................................6
Assembly ............................................................................6
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the bottom of the unit). Please have this
information available when calling Hatco for service assistance.
Model No. ________________________________________
Serial No. ________________________________________
Voltage __________________________________________
Date of Purchase __________________________________
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
Operation...............................................................................7
General...............................................................................7
Startup ................................................................................7
Maintenance ..........................................................................8
General...............................................................................8
Cleaning .............................................................................8
Replacing Xenon Display Light Bulbs.................................9
Removing Lime and Mineral Deposits................................9
Troubleshooting Guide ......................................................10
Options and Accessories...................................................11
Hatco Limited Warranty......................................................15
Authorized Parts Distributors............................Back Cover
Business 8:00
Hours: Central Standard Time (C.S.T.)
Telephone: (800) 558-0607; (414) 671-6350
E-mail: partsandservice@hatcocorp.com
Fax: (800) 690-2966 (Parts and Service)
Additional information can be found by visiting our web site at
www.hatcocorp.com.
AM to 5:00 PM
(Summer Hours: June to September –
8:00
AM to 5:00 PM C.S.T.
Monday through Thursday
8:00
AM to 2:30 PM C.S.T. Friday)
(414) 671-3976 (International)
INTRODUCTION
The Glo-Ray®Merchandising Warmer keeps food hot at kitchen
work areas, waitress pick-up stations, or customer serving
points.
The GRCMW-1D incorporates Hatco’s precise temperature
control to safely hold foods longer at optimum serving
temperatures. The lower shelf of the GRCMW-1DH model has
a humidity option that provides controlled, moisturized heat to
maintain serving temperature and food texture longer. Xenon
display lights enhance product displays. The overhead infrared
metal sheath heating elements are guaranteed against
breakage and burnout for two years, and the foil blanket base
heating elements are guaranteed against burnout for one year.
The Hatco Glo-Ray Merchandising Warmer is a product of
extensive research and field testing. The materials used were
selected for maximum durability, attractive appearance, and
optimum performance. Every unit is inspected and tested
thoroughly prior to shipment.
This manual provides installation, safety, and operating
instructions for the Glo-Ray Merchandising Warmer. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or operation
of the Merchandising Warmer.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to
personal injury.
2
Form No. GRCMWDM-0412
IMPORTANT SAFETY INFORMATION
CAUTION
NOTICE
WARNING
WARNING
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property
.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into the unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to
heat food product properly may result in serious health
risks. This unit is for holding pre-heated food product only.
Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.
Do not place food product directly onto hardcoat surface.
Food product must be wrapped, boxed, or on a food pan.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-690-2966; or
International fax 414-671-3976.
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
• Hot water in unit may cause scalding injury. Allow unit
to cool before draining or cleaning.
Locate unit at proper counter height in an area that is
convenient for use. Location should be level to prevent unit
or its contents from falling accidentally and strong enough
to support weight of unit and contents.
Do not move or relocate unit for cleaning. The unit is bulky
and heavy.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
Use non-abrasive cleaners and cloths on glass and metal
surfaces. Abrasive cleaners and cloths could scratch the
finish of the unit, marring its appearance and making it
susceptible to soil accumulation.
IMPORTANT—DO NOT use paper towel or glass cleaner to
clean polycarbonate surfaces. Paper towel and glass
cleaner may scratch the material. Wipe off polycarbonate
surfaces using a soft, clean, water-dampened cloth.
Clean unit daily to avoid malfunctions and maintain
sanitary operation.
Do not lay unit on the side with the control panel. Damage
to the unit could occur.
Do not drag or slide unit when moving or installing.
Carefully lift unit to prevent the rubber feet from tearing off.
Use of distilled water in the water reservoir of humidified
units is recommended to preserve the life of electrical and
mechanical components. If non-distilled water is used, the
reservoir will require periodic cleaning and deliming (refer
to the MAINTENANCE section for cleaning procedure). Unit
failure due to lime or mineral deposits is not covered under
warranty.
Do not use deionized water. Deionized water will shorten
the life of water reservoir and heating element.
Form No. GRCMWDM-0412
3
MODEL DESCRIPTION
GRCMW-1D
GRCMW-1DH
G R C M W - 1 D H
Glo-Ray
®
Curved
Merchandising Warmer
Dual Shelf
Humidity
Total Full-Size Pan
Capacity of Each Shelf
All Models
The GRCMW-1D and GRCMW-1DH Merchandising Warmers
are ideal for holding food hot at customer serving points. These
models feature pre-focused overhead infrared heating elements
controlled by infinite switches as well as individual thermostatic
temperature controls for the heated upper shelf, heated lower
shelf, and humidity system.
NOTE: Humidity system on GRCMW-1DH models only.
The units also feature a polycarbonate front access door on the
lower shelf, glass side panels, an upper sneeze guard,
1″ (25 mm) adjustable legs, a lighted Power On/Off switch,
Xenon display lights, and a 6′ (1829 mm) power cord and plug
set.
The shelves can hold two half-size pans or one full size pan.
The bottom shelf on GRCMW-1DH models can hold two halfsize pans only. The side panels are removable for easy
cleaning.
NOTE: Refer to the OPTIONS ANDACCESSORIES section
for all available options and accessories.
GRCMW-1D/H Series Units
MODEL DESIGNATION
4
Form No. GRCMWDM-0412
SPECIFICATIONS
D
E
B
C
Front View Side View
A
WARNING
NEMA 5-15P NEMA 5-20P
AS 3112
BS-1363
CEE 7/7 Schuko
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
NOTE: Specification label located on the bottom of the unit. See
NOTE: Receptacle not supplied by Hatco.
Electrical Rating Chart
label for serial number and verification of unit electrical
information.
Plug Configurations
Model Voltage Watts Amps Plug Configuration Shipping Weight
GRCMW-1D 120 1540 12.8 NEMA 5-15P, NEMA 5-20P 97 lbs. (44 kg)
220–230 (CE) 1294–1414 5.9–6.1 CEE 7/7 Schuko 97 lbs. (44 kg)
230–240 (CE) 1414–1540 6.1–6.4 BS-1363 or AS 3112 97 lbs. (44 kg)
GRCMW-1DH 120 1660 13.8 NEMA 5-15P, NEMA 5-20P 100 lbs. (45 kg)
220–230 (CE) 1395–1525 6.3–6.6 CEE 7/7 Schuko 100 lbs. (45 kg)
230–240 (CE) 1525–1660 6.6–6.9 BS-1363 or AS 3112 100 lbs. (45 kg)
The shaded areas contain electrical information for International models only.
Dimensions
Model
GRCMW-1D and
GRCMW-1DH
Width
(A)
26″
(660 mm)
Depth
(B)
20-1/8″
(511 mm)
Height
(C)
26-7/8″
(681 mm)
Footprint
Width (D)
22-3/4″
(578 mm)
Footprint
Depth (E)
14-3/4″
(375 mm)
Form No. GRCMWDM-0412
Dimensions
5
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