Page 1
WARNING
ADVERTENCIA
AVERTISSEMENT
Register Online!
www.hatcocorp.com
(see page 2)
GLO-RAY
®
Merchandising Warmer
GRCMW-1D/H Series
Installation and Operating Manual
P/N 07.04.448.00
Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.
© 2012 Hatco Corporation
Page 2
CONTENTS
NOTICE
CAUTION
WARNING
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling (800) 558-0607.
Important Owner Information ..............................................2
Introduction...........................................................................2
Important Safety Information...............................................3
Model Description.................................................................4
Model Designation................................................................4
Specifications........................................................................5
Plug Configurations ............................................................5
Electrical Rating Chart........................................................5
Dimensions.........................................................................5
Installation.............................................................................6
General...............................................................................6
Assembly ............................................................................6
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the bottom of the unit). Please have this
information available when calling Hatco for service assistance.
Model No. ________________________________________
Serial No. ________________________________________
Voltage __________________________________________
Date of Purchase __________________________________
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
Operation...............................................................................7
General...............................................................................7
Startup ................................................................................7
Maintenance ..........................................................................8
General...............................................................................8
Cleaning .............................................................................8
Replacing Xenon Display Light Bulbs.................................9
Removing Lime and Mineral Deposits................................9
Troubleshooting Guide ......................................................10
Options and Accessories...................................................11
Hatco Limited Warranty......................................................15
Authorized Parts Distributors............................Back Cover
Business 8:00
Hours: Central Standard Time (C.S.T.)
Telephone: (800) 558-0607; (414) 671-6350
E-mail: partsandservice@hatcocorp.com
Fax: (800) 690-2966 (Parts and Service)
Additional information can be found by visiting our web site at
www.hatcocorp.com.
AM to 5:00 PM
(Summer Hours: June to September –
8:00
AM to 5:00 PM C.S.T.
Monday through Thursday
8:00
AM to 2:30 PM C.S.T. Friday)
(414) 671-3976 (International)
INTRODUCTION
The Glo-Ray®Merchandising Warmer keeps food hot at kitchen
work areas, waitress pick-up stations, or customer serving
points.
The GRCMW-1D incorporates Hatco’s precise temperature
control to safely hold foods longer at optimum serving
temperatures. The lower shelf of the GRCMW-1DH model has
a humidity option that provides controlled, moisturized heat to
maintain serving temperature and food texture longer. Xenon
display lights enhance product displays. The overhead infrared
metal sheath heating elements are guaranteed against
breakage and burnout for two years, and the foil blanket base
heating elements are guaranteed against burnout for one year.
The Hatco Glo-Ray Merchandising Warmer is a product of
extensive research and field testing. The materials used were
selected for maximum durability, attractive appearance, and
optimum performance. Every unit is inspected and tested
thoroughly prior to shipment.
This manual provides installation, safety, and operating
instructions for the Glo-Ray Merchandising Warmer. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or operation
of the Merchandising Warmer.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to
personal injury.
2
Form No. GRCMWDM-0412
Page 3
IMPORTANT SAFETY INFORMATION
CAUTION
NOTICE
WARNING
WARNING
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property
.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into the unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to
heat food product properly may result in serious health
risks. This unit is for holding pre-heated food product only.
Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.
Do not place food product directly onto hardcoat surface.
Food product must be wrapped, boxed, or on a food pan.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-690-2966; or
International fax 414-671-3976.
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
• Hot water in unit may cause scalding injury. Allow unit
to cool before draining or cleaning.
Locate unit at proper counter height in an area that is
convenient for use. Location should be level to prevent unit
or its contents from falling accidentally and strong enough
to support weight of unit and contents.
Do not move or relocate unit for cleaning. The unit is bulky
and heavy.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
Use non-abrasive cleaners and cloths on glass and metal
surfaces. Abrasive cleaners and cloths could scratch the
finish of the unit, marring its appearance and making it
susceptible to soil accumulation.
IMPORTANT—DO NOT use paper towel or glass cleaner to
clean polycarbonate surfaces. Paper towel and glass
cleaner may scratch the material. Wipe off polycarbonate
surfaces using a soft, clean, water-dampened cloth.
Clean unit daily to avoid malfunctions and maintain
sanitary operation.
Do not lay unit on the side with the control panel. Damage
to the unit could occur.
Do not drag or slide unit when moving or installing.
Carefully lift unit to prevent the rubber feet from tearing off.
Use of distilled water in the water reservoir of humidified
units is recommended to preserve the life of electrical and
mechanical components. If non-distilled water is used, the
reservoir will require periodic cleaning and deliming (refer
to the MAINTENANCE section for cleaning procedure). Unit
failure due to lime or mineral deposits is not covered under
warranty.
Do not use deionized water. Deionized water will shorten
the life of water reservoir and heating element.
Form No. GRCMWDM-0412
3
Page 4
MODEL DESCRIPTION
GRCMW-1D
GRCMW-1DH
G R C M W - 1 D H
Glo-Ray
®
Curved
Merchandising Warmer
Dual Shelf
Humidity
Total Full-Size Pan
Capacity of Each Shelf
All Models
The GRCMW-1D and GRCMW-1DH Merchandising Warmers
are ideal for holding food hot at customer serving points. These
models feature pre-focused overhead infrared heating elements
controlled by infinite switches as well as individual thermostatic
temperature controls for the heated upper shelf, heated lower
shelf, and humidity system.
NOTE: Humidity system on GRCMW-1DH models only.
The units also feature a polycarbonate front access door on the
lower shelf, glass side panels, an upper sneeze guard,
1″ (25 mm) adjustable legs, a lighted Power On/Off switch,
Xenon display lights, and a 6′ (1829 mm) power cord and plug
set.
The shelves can hold two half-size pans or one full size pan.
The bottom shelf on GRCMW-1DH models can hold two halfsize pans only. The side panels are removable for easy
cleaning.
NOTE: Refer to the OPTIONS ANDACCESSORIES section
for all available options and accessories.
GRCMW-1D/H Series Units
MODEL DESIGNATION
4
Form No. GRCMWDM-0412
Page 5
SPECIFICATIONS
D
E
B
C
Front View Side View
A
WARNING
NEMA 5-15P NEMA 5-20P
AS 3112
BS-1363
CEE 7/7 Schuko
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
NOTE: Specification label located on the bottom of the unit. See
NOTE: Receptacle not supplied by Hatco.
Electrical Rating Chart
label for serial number and verification of unit electrical
information.
Plug Configurations
Model Voltage Watts Amps Plug Configuration Shipping Weight
GRCMW-1D 120 1540 12.8 NEMA 5-15P, NEMA 5-20P 97 lbs. (44 kg)
220–230 (CE) 1294–1414 5.9–6.1 CEE 7/7 Schuko 97 lbs. (44 kg)
230–240 (CE) 1414–1540 6.1–6.4 BS-1363 or AS 3112 97 lbs. (44 kg)
GRCMW-1DH 120 1660 13.8 NEMA 5-15P, NEMA 5-20P 100 lbs. (45 kg)
220–230 (CE) 1395–1525 6.3–6.6 CEE 7/7 Schuko 100 lbs. (45 kg)
230–240 (CE) 1525–1660 6.6–6.9 BS-1363 or AS 3112 100 lbs. (45 kg)
The shaded areas contain electrical information for International models only.
Dimensions
Model
GRCMW-1D and
GRCMW-1DH
Width
(A)
26″
(660 mm)
Depth
(B)
20-1/8″
(511 mm)
Height
(C)
26-7/8″
(681 mm)
Footprint
Width (D)
22-3/4″
(578 mm)
Footprint
Depth (E)
14-3/4″
(375 mm)
Form No. GRCMWDM-0412
Dimensions
5
Page 6
INSTALLATION
CAUTION
WARNING
NOTICE
CAUTION
Thumbscrew
Side Panel
Vertical Support
Top Bracket
Top Frame
Sneeze
Guard
Thumbscrew
Washer
Standoff
General
The Glo-Ray®Merchandiser Warmer is shipped with most
components pre-assembled. Care should be taken when
unpacking shipping carton to avoid damage to unit and
components enclosed.
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where ambient air temperature is a
minimum of 70°F (21°C).
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
Locate unit at proper counter height in an area that is
convenient for use. Location should be level to prevent
unit or its contents from falling accidentally and strong
enough to support weight of unit and contents.
NOTE: Unit must be transported in the upright position.
1. Remove the unit from the carton.
2. Remove tape and protective packaging from all surfaces of
the unit and any accessories.
3. Carefully lower the bottom edge of the side panel into the
bottom bracket.
Do not allow the side panel to drop into position. Chipping
or breakage could occur. Carefully set the side panel into
the bottom bracket.
4. Make sure the back edge of the side panel is against the
vertical support, and tilt the top edge of the side panel
against the top frame.
5. Place the top bracket over the top edge of the side panel and
thread the thumbscrew through the hole in the bracket and
into the top frame. Tighten securely, but do not over-tighten.
6. Repeat the above procedure to install the other side panel.
Do not lay unit on the side with the control panel. Damage
to the unit could occur.
Do not drag or slide unit when moving or installing.
Carefully lift unit to prevent the rubber feet from tearing
off.
3. Place the unit in the desired location.
Assembly
Position the unit upright on the counter near the location it will
be used. Installation of the following items is required before
operating the unit:
Qty.
Installing the Side Panels
Use the following procedure to install the side panels.
1. Remove the thumbscrew and the top bracket from the top
2. Position the side panel so that the curved edge is facing the
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods and air
conditioning ducts).
• Make sure the unit is at the proper counter height in an
area convenient for use.
• Make sure the countertop is level and strong enough to
support the weight of the unit and food product.
• Make sure all the feet on the bottom of the unit are
positioned securely on the countertop.
Item
2 Glass Side Panel, P/N 04.40.294.00
1 Polycarbonate Sneeze Guard, P/N 04.12.326.00
frame.
front of the unit.
Installing a Side Panel
Installing the Sneeze Guard
Use the following procedure to install the sneeze guard on
single front door units.
1. Remove any protective paper from the polycarbonate
sneeze guard.
2. Remove the six thumbscrews and washers from the top of
the unit.
3. Position the sneeze guard on top of the unit, aligning the
holes in the sneeze guard with the holes in the standoffs on
top of the unit.
4. Place a washer (previously removed) in each sneeze guard
hole.
5. Secure the sneeze guard using the thumbscrews. Do not
over-tighten.
Installing the Sneeze Guard
6
Form No. GRCMWDM-0412
Page 7
General
WARNING
CAUTION
NOTICE
Water Reservoir
Reservoir
Cover
Power Switch
LOWER SHELF
OVERHEAD HEAT
Control Knob
UPPER SHELF
OVERHEAD HEAT
Control Knob
UPPER SHELF
BASE HEAT
Control Knob
LOWER SHELF
BASE HEAT
Control Knob
HUMIDITY
Control Knob
Use the following procedure to operate the Merchandising
Warmer.
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
BURN HAZARD: Some exterior surfaces on unit will get
hot. Use caution when touching these areas.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
Startup
1. Plug unit into a properly grounded electrical receptacle of
the correct voltage, size and plug configuration. See the
SPECIFICATIONS section for details.
2. For humidified units, fill the water reservoir with water. Hatco
recommends the use of distilled water.
OPERATION
Filling the Water Reservoir
NOTE: The reservoir capacity permits uninterrupted operation
for approximately 8 hours, depending on the settings
and how frequently the door is opened.
3. Move the Power Switch to the “On” position (located on the
side of the unit). The switch will illuminate and the lights will
turn on.
Use of distilled water in the water reservoir of humidified
units is recommended to preserve the life of electrical and
mechanical components. If non-distilled water is used, the
reservoir will require periodic cleaning and deliming (refer
to the MAINTENANCE section for cleaning procedure). Unit
failure due to lime or mineral deposits is not covered under
warranty.
To fill the reservoir:
a. Open the bottom front access door.
b. Lift the reservoir cover up and off of the water reservoir.
c. Slowly pour water into the water reservoir. The reservoir
holds a maximum of 5 cups (1.1 l) of water.
d. Re-install the water reservoir cover onto the water
reservoir.
e. Allow 30 minutes to preheat a full reservoir of water.
NOTE: For proper operation, Hatco recommends using
humidified units with water in the reservoir. When no
water is being used, Hatco recommends adjusting the
HUMIDITY control knob to the lowest setting.
Power On/Off Switch
4. Turn the UPPER SHELF OVERHEAD HEAT and LOWER
SHELF OVERHEAD HEAT control knobs to the desired
setting.
5. Turn the UPPER SHELF BASE HEAT and LOWER SHELF
BASE HEAT control knobs to the desired setting.
6. For humidified units, turn the HUMIDITY control knob to the
desired setting.
7. Allow 15-20 minutes for the unit to reach operating
temperature (30 minutes for humidified units).
Form No. GRCMWDM-0412
GRCMW-1DH Control Panel
7
Page 8
MAINTENANCE
WARNING
CAUTION
NOTICE
General
The Glo-Ray® Merchandising Warmer is designed for
maximum durability and performance, with minimum
maintenance.
ELECTRIC SHOCK HAZARD:
• Turn OFF power switch, unplug power cord, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at 800-5580607 or 414-671-6350; fax 800-690-2966; or International fax
414-671-3976.
BURN HAZARD: Hot water in unit may cause scalding
injury. Allow unit to cool before draining or cleaning.
Do not move or relocate unit for cleaning. The unit is bulky
and heavy.
Cleaning
To preserve the finish of the Glo-Ray Merchandising Warmer,
perform the following cleaning procedure daily.
Clean unit daily to avoid malfunctions and maintain
sanitary operation.
Use non-abrasive cleaners and cloths on glass and metal
surfaces. Abrasive cleaners and cloths could scratch the
finish of the unit, marring its appearance and making it
susceptible to soil accumulation.
IMPORTANT—DO NOT use paper towel or glass cleaner to
clean polycarbonate surfaces. Paper towel and glass
cleaner may scratch the material. Wipe off polycarbonate
surfaces using a soft, clean, water-dampened cloth.
NOTE: The sneeze guard and side panels are removable for
cleaning. Reverse the procedures in the
INSTALLATION section of this manual for removal.
1. Move the Power Switch to the “Off” position and unplug the
power cord. Allow the unit to cool.
2. Wipe all metal surfaces with a damp, non-abrasive cloth.
Stubborn stains may be removed with a good non-abrasive
cleaner. Hard to reach areas can be cleaned using a small
brush and mild soap.
3. Clean the glass side and rear panels using ordinary glass
cleaner and a damp, soft cloth or paper towel.
NOTE: Do not remove the rear mirror glass panel for cleaning.
It must be cleaned in place.
4. Clean the polycarbonate sneeze guard and doors using a
mild, soapy water solution and a damp, soft cloth. NOTICE:
DO NOT use paper towel.
5. Empty and rinse the water reservoir (humidified units only).
8
Form No. GRCMWDM-0412
Page 9
MAINTENANCE
Wire Guard
Xenon Light Bulb
Replacing Xenon Display Light Bulbs
Both the upper shelf and lower shelf are equipped with two
Xenon display lamps to illuminate the warming area. Use the
following procedure to replace the Xenon light bulbs (Hatco P/N
02.30.122.00).
1. Move the Power Switch to the “Off” position and unplug the
power cord. Allow the unit to cool.
2. Pull the wire guard down and out of the display lamp
housing.
3. Unscrew the light bulb from the housing and replace it with
a new Xenon light bulb.
4. Replace the wire guard into the display lamp housing.
Replacing the Display Light Bulbs
Removing Lime and Mineral Deposits
Use the following procedure for periodic cleaning and de-liming
of the water reservoir in the GRCMW-1DH model.
NOTE: The lime and mineral content of the water used for daily
operation will determine how often the deliming
procedure must be performed.
NOTE: Perform this procedure when the unit will not be used
for a period of time, such as the end of the day.
1. Move the Power Switch to the “Off” position and unplug the
power cord. Allow the unit to cool.
2. Remove the water reservoir cover and water reservoir.
Empty the water reservoir.
3. Reinstall the water reservoir.
4. Fill the water reservoir with a mixture of 75% water and 25%
white vinegar.
5. Plug in and turn on the unit.
6. Allow the unit to run for 30 minutes.
7. Move the Power Switch to the “Off” position and unplug the
power cord. Allow the unit to cool.
8. Empty the deliming solution from the water reservoir.
9. Continue to fill and rinse the reservoir with clean water until
the reservoir is clean.
10. Install the reservoir into the unit. Plug the unit into its power
source and fill the reservoir as usual for daily operation.
11. Install the water reservoir cover.
Form No. GRCMWDM-0412
9
Page 10
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Symptom Probable Cause Corrective Action
Light bulb not working. Light bulb loose or defective. Tighten or replace light bulb. Use Hatco P/N
Power Switch turned OFF. Move Power Switch to “On” position.
Unit not plugged in or receptacle not
working.
Overhead heat is too hot. OVERHEAD HEAT control knob(s) set too
Overhead heat is not hot
enough.
high.
OVERHEAD HEAT control infinite switch(es)
defective.
OVERHEAD HEAT control knob(s) set too
low.
OVERHEAD HEAT control infinite switch(es)
defective.
Heating element(s) not working. Contact Authorized Service Agent or Hatco for
02.30.122.00.
Plug in unit, have receptacle repaired by a certified
electrician, or use a different receptacle.
Adjust OVERHEAD HEAT control knob(s) to a lower
setting.
Contact Authorized Service Agent or Hatco for
assistance.
Adjust OVERHEAD HEAT control knob(s) to a higher
setting.
Contact Authorized Service Agent or Hatco for
assistance.
assistance.
Excessive air movement around warming
unit.
Base heat is too hot. BASE HEAT control knob set too high. Adjust BASE HEAT control knob to a lower setting.
Base heat thermostat control defective. Contact Authorized Service Agent or Hatco for
Base heat is not hot
enough.
BASE HEAT control knob set too low. Adjust BASE HEAT control knob to a higher setting.
Base heat thermostat control defective. Contact Authorized Service Agent or Hatco for
Base heating element(s) not working. Contact Authorized Service Agent or Hatco for
Excessive air movement around warming
unit.
Relocate unit or redirect air movement (i.e. air
conditioning duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door
assembly to keep heat contained.
assistance.
assistance.
assistance.
Relocate unit or redirect air movement (i.e. air
conditioning duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door
assembly to keep heat contained.
10
Form No. GRCMWDM-0412
Page 11
TROUBLESHOOTING GUIDE
WARNING
Top
Protector
Thumbscrew
Hinge
Screw
Upper Front
Access
Door
Washer
Mounting
Bracket
Symptom Probable Cause Corrective Action
No steam coming out of
the water reservoir
(humidified units only).
No heat, but lights work. All heat controls set too low. Adjust all heat controls to a higher setting.
No heat and no lights. Power Switch turned off. Move Power Switch to “On” position.
Water reservoir empty. Fill water reservoir with up to 5 cups (1.1 l)of water.
HUMIDITY control knob set too low. Adjust HUMIDITY control knob to a higher setting.
Humidity thermostat control defective. Contact Authorized Service Agent or Hatco for assistance.
Humidity heating element not working. Contact Authorized Service Agent or Hatco for assistance.
Ambient conditions and variances in the
local climate will effect steam visibility.
Unit just refilled and water in reservoir is not
hot enough yet.
Heating element(s) not working. Contact Authorized Service Agent or Hatco for assistance.
Temperature control(s) not working properly. Contact Authorized Service Agent or Hatco for assistance.
Unit not plugged in or receptacle not
working.
Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to
Power Switch defective. Contact Authorized Service Agent or Hatco for assistance.
Verify that there is water in the reservoir and that the
HUMIDITY control knob is at its highest setting.
Allow water in the reservoir to heat for at least 30
minutes.
Plug in unit, have receptacle repaired by a certified
electrician, or use a different receptacle.
trip, contact Authorized Service Agent or Hatco for
assistance.
Upper Shelf Front Access Door
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
A front access door is available for the upper shelf of the unit.
The upper shelf front access door will be installed at the factory
if ordered at the time of sale, but can be retro-fitted using the
following procedure. When installing the upper shelf front
access door, the sneeze guard must be replaced with top
protector P/N 04.12.328.00.
1. Remove the six (6) thumbscrews and washers from the
2. Position the top protector on top of the unit, aligning the
3. Place a washer (previously removed) into each hole in the
4. Secure the top protector using the thumbscrews. Do not
5. Thread a hinge screw into one side of the hinge on the top
sneeze guard. Remove the sneeze guard.
holes in the top protector with the holes in the standoffs on
top of the unit.
top protector .
over-tighten.
of the door. Tighten securely.
OPTIONS AND ACCESSORIES
6. Insert the hinge screw on the door into the hole in the
mounting bracket on the top frame of the unit.
7. Align the hole on the opposite side of the hinge with the hole
in the mounting bracket on the opposite side of the top
frame.
8. Insert the remaining hinge screw through the mounting
bracket and into the hinge on the door. Tighten securely.
Installing the Upper Front Access Door
Form No. GRCMWDM-0412
11
Page 12
OPTIONS AND ACCESSORIES
Washer
Standoff
Top Sign
Holder
Upper Door
Lock
Upper Sign
Holder
Thumbscrew
Sneeze
Guard
Lower Door
Lock
Lower Sign
Holder
Lower Sign Holder
w/Door Lock
Upper Sign Holder
w/Door Lock
Locator
Hole
Base
Pin
Lower Shelf
Pan Skirt
Upper Shelf
Pan Skirt
Sign Holders and Door Locks
Several sign holders and door locks are available for the Glo-
®
Ray
Merchandising Warmer.
Top Sign Holder (P/N 04.49.057.00)
The top sign holder mounts on the top of the unit and allows
the display of custom signs.
1. Remove the six (6) thumbscrews and washers from the top
of the unit. Remove the sneeze guard.
2. Unscrew the six standoffs from the screw pegs on the top
frame.
3. Position the top sign holder on the screw pegs.
4. Thread the six standoffs onto the screw pegs and tighten
securely.
5. Position the sneeze guard on top of the unit, aligning the
holes in the sneeze guard with the holes in the standoffs on
top of the unit.
6. Place a washer (previously removed) in each sneeze guard
hole.
7. Secure the sneeze guard using the thumbscrews. Do not
over-tighten.
Door Locks, Sign Holders, and Sign Holders
w/Door Lock
The following door lock and sign holder options are available for
the upper and lower shelves. The door locks and sign holders
will be installed at the factory if ordered at the time of sale, but
can be retro-fitted using the following procedure.
Part Number
04.49.073.00 ..........Lower Door Lock — Prevents the lower
04.49.034.00 ..........Lower Sign Holder — Allows placement
04.49.066.00 ..........Lower Sign Holder w/Door Lock —
Accessory
shelf front access door from being opened
by the customer.
of a custom sign for product on the lower
shelf.
Combines the function of both the lower
door lock and the lower sign holder into
one component.
Sign Holders and Door Locks
Pan Skirts
Pan skirts are available to fit various pan sizes on both the
upper and lower shelves. To install a pan skirt, position the two
locator holes on the pan skirt over the base pins located at the
rear of the heated base on the desired shelf.
04.49.042.00 ..........Upper Door Lock — Prevents the upper
04.49.035.00 ..........Upper Sign Holder — Allows placement
04.49.067.00 ..........Upper Sign Holder w/Door Lock —
1. Remove the two outside front screws on the heated base of
the desired shelf.
2. Align the holes on the door lock/sign holder mounting
brackets with the screw holes in the heated base.
3. Insert the screws removed in step 1 through the mounting
brackets and into the heated base. Tighten securely.
shelf front access door from being opened
by the customer.
of a custom sign for product on the upper
shelf.
Combines the function of both the upper
door lock and the upper sign holder into
one component.
12
Installing a Pan Skirt
Form No. GRCMWDM-0412
Page 13
Rear Access Doors
Right Upper
Door Bracket
Right Lower
Door Bracket
Left Upper
Door Bracket
Left Lower
Door Bracket
Mirror Frame
Glass Mirror
Panel
Vertical
Support
Left Upper Door Bracket
Rear
Access
Door
Hinge
Hinge Screw
Mounting
Screw
Rear access doors can be installed on the Glo-Ray
Merchandising Warmer in place of the glass mirror panel. The
rear access doors will be installed at the factory if ordered at the
time of sale, but can be retro-fitted using the following
procedure. The following parts are needed to install the rear
access doors.
Part Number
---------- Rear Access Door Assembly 2
05.04.146.00 Hinge Screw 4
04.49.027.00 Right Upper Door Bracket 1
04.49.028.00 Left Upper Door Bracket 1
04.49.029.00 Right Lower Door Bracket 1
04.49.030.00 Left Lower Door Bracket 1
To install the doors:
1. Remove the ten (10) screws that secure the mirror frame
and the glass mirror panel to the back of the unit. Carefully
remove the mirror frame and glass mirror panel.
2. Remove any gasket material left on the back of the unit.
3. Replace all the removed screws into their original holes
except for the top and middle screw on each vertical
support. These four screws will be used to mount the door
brackets.
4. Install the four door brackets using the screws left out of
each vertical support. Make sure to install the proper
bracket into each location.
Item Qty.
OPTIONS AND ACCESSORIES
®
5. Install the upper and lower rear access doors into the
corresponding door brackets. Install both doors as follows:
a. Thread a hinge screw into one side of the hinge on the
top of the door. Tighten securely.
b. Insert the hinge screw on the door into the hole in the
door bracket on the unit.
c. Align the hole on the opposite side of the hinge with the
hole in the door bracket on the opposite side of the unit.
d. Insert the remaining hinge screw through the door
bracket and into the hinge on the door. Tighten securely.
Rear Door Brackets
Installing the Rear Access Doors
Form No. GRCMWDM-0412
13
Page 14
NOTES
14
Form No. GRCMWDM-0412
Page 15
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of
one (1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions or
18 months from the date of shipment from Hatco. Buyer must
establish the Product’s purchase date by registering the
Product with Hatco or by other means satisfactory to Hatco in
its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional
Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HWB Series (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four (4) Years
Parts-Only Warranty on pro-rated terms that Hatco
will explain at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine (9) Years
Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN
LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, heat lamp bulbs, coated halogen light
bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light
tubes, glass components, and fuses; Product failure in booster
tank, fin tube heat exchanger, or other water heating equipment
caused by liming, sediment buildup, chemical attack, or
freezing; or Product misuse, tampering or misapplication,
improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be
limited solely, at Hatco’s option, to repair or replacement using
new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located
outside of the United States, Canada, United Kingdom, or
Australia, in which case Hatco’s liability and Buyer’s exclusive
remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco reserves
the right to accept or reject any such claim in whole or in part.
In the context of this Limited Warranty, “refurbished” means a
part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer’s sole expense. HATCO WILL NOT BE
LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
Form No. GRCMWDM-0412
15
Page 16
HATCO AUTHORIZED PARTS DISTRIBUTORS
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976
partsandservice@hatcocorp.com
www.hatcocorp.com
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Service Solutions Group
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
3Wire Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
TWC Services
Mableton 770-438-9797
Heritage Service Group
Norcross 866-388-9837
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 317-545-9655
IOWA
Electric Motor Service Co.
Davenport 319-323-1823
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
Service Solutions Group
Lexington 859-254-8854
Service Solutions Group
Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Bildons Appliance Service
Detroit 248-478-3320
Commercial Kitchen Service
Bay City 517-893-4561
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOTA
GCS Service
Plymouth 800-345-4221
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
Appliance Installation
Buffalo 716-884-7425
Duffy’s Equipment Services, Inc.
Buffalo 800-836-1014
3Wire Northern
Plattsburgh 800-634-5005
Duffy’s Equipment Services, Inc.
Sauquoit 800-836-1014
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Service Solutions Group
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Brooklyn Heights 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
Appliance Installation & Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
GCS Service
Fort Worth 800-433-1804
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 888-866-9276
Refrigerated Specialist, Inc.
Mesquite 888-866-9276
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
UTAH
La Monica’s Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
3Wire Restaurant Appliance
Seattle 800-207-3146
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service
Victoria 250-920-4888
MANITOBA
Air Rite, Inc.
Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette - CKS, Inc.
Ottawa 613-739-8458
QUÉBEC
Choquette - CKS, Inc.
Montreal 514-722-2000
Choquette - CKS, Inc.
Québec City 418-681-3944
UNITED KINGDOM
Marren Group
Northants +44(0)1933 666233
Register your unit online!
See IMPORTANT OWNER INFORMATION
Printed in U.S.A. April 2012 P/N 07.04.448.00 Form No. GRCMWDM-0412
section for details.
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