Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
English = p 2
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.
Authorized Parts Distributors............................Back Cover
Business
Hours:8:00 AM to 5:00 PM Central Standard Time (CST)
(Summer Hours: June to September—
8:00
AM to 5:00 PM CST Monday–Thursday
8:00
AM to 2:30 PM CST Friday)
Telephone: 800-558-0607; 414-671-6350
e-mail:partsandservice@hatcocorp.com
Fax:800-690-2966 (Parts and Service)
414-671-3976 (International)
Re
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“Warrant
INTRODUCTION
Hatco Glo-Ray® Max Watt Strip Heaters ensure maximum food
holding and minimize the risk of food-borne illness. Optimum
safety and quality is the result of food held at the proper serving
temperatures using Glo-Ray’s pre-focused heat patterns. The
pre-focused heat pattern prevents foods from being overcooked in the middle and cooling off around the edges by
concentrating higher temperatures to the outer edges of holding
surfaces where heat loss is the greatest. Utilizing specially
designed reflectors to direct the heat from the element, GloRay Strip Heaters safely maintain peak serving temperatures
longer without cooking the food beyond the point of excellence.
Glo-Ray Max Watt Strip Heaters are available from the factory
with or without shatter-resistant incandescent lights to illuminate
the warming area. These bulbs have a special coating that
guards against injury and food contamination in the event of
breakage.
Glo-Ray Max Watt Strip Heaters are a product of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.
Additional information can be found by visiting our web site at
www.hatcocorp.com.
This manual provides the installation, safety, and operating
instructions for Glo-Ray Max Watt Strip Heaters. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of the Strip Heaters.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to
personal injury.
2
Form No. GRAMM-1114
English
WARNING
NOTICE
CAUTION
WARNING
IMPORTANT SAFETY INFORMATION
Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Units require a hardwired connection to on-site
electrical system. Connection must be properly
grounded and of correct voltage, size, and
configuration for electrical specifications of unit.
Contact a qualified electrician to determine and perform
proper electrical connection.
• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not steam clean or use excessive water on unit.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD: Do not install MaxWatt strip heaters above
or around combustible surfaces. Discoloration or
combustion could occur. Max Watt strip heaters must be
installed in non-combustible surroundings only.
EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.
Use only light bulbs that meet or exceed (National
Sanitation Foundation (NSF) standards and are specifically
designed for food holding areas. Breakage of light bulbs
not specially coated could result in personal injury and/or
food contamination.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.
Make sure all operators have been instructed on the safe
and proper use of the unit.
Make sure food product has been heated to the proper
food-safe temperature. Failure to heat food product
properly may result in serious health risks. This unit is for
pre-heated food product only.
For installation with chains, make sure the chains have
sufficient strength and are securely fastened to both the
unit and the mounting location. Poorly installed chains
may cause the unit to loosen and fall. Do not place
anything on top of units installed with chains.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-690-2966; or
International fax 414-671-3976.
BURN HAZARD: Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
Strip heaters equipped with incandescent lights that
require a circuit breaker larger than 20 amps for the heat
element must have a separate circuit breaker for the
incandescent lights that is 20 amps or less.
To ensure safe and proper operation, refer to the Clearance
Requirements listed in the Installation section of this
manual.
Installation of two or more separate units with less than
3″ (76 mm) between housings may result in premature
failure of component parts. Failure to provide proper
spacing may result in heat damage to electrical
components and will void warranty.
Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Do not add a decorative soffit to hide a pass-through
mounted strip heater. Excessive heat can cause unit
failure.
To prevent premature failure of components due to
excessive heat, remote mounted control enclosures must
be installed outside the strip heater heat zone.
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
countertop material for application information.
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.
Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).
Form No. GRAMM-1114
3
MODEL DESCRIPTION
G R A M L - XX D
Glo-Ray
Aluminum Housing
L = Incandescent Light
No Character = No Lighting
D = Dual Element Depth
No Character = Single Element Depth
Width (in inches)
Max Watt
All Models
Hatco Glo-Ray®Max Watt Strip Heaters keep hot foods at
optimum serving temperatures longer. Foods do not dry out or
become discolored; even the most delicate dishes hold that
“just-prepared” look. The Glo-Ray pre-focused heat pattern
directs heat from a tubular element to bathe the entire holding
surface.
Glo-Ray Max Watt strip heaters are constructed with aluminum
housings in lengths of 18″ (457 mm) to 144″ (3658 mm).
Dual models allow for side-by-side mounting of two heating
elements to provide a wider holding area (dual models are
constructed with a standard 3″ [76 mm] or optional 6″ [152 mm]
spacer between heating elements).
All Glo-Ray Max Watt Strip Heaters have several mounting
options. Optional electronic infinite control switches,
incandescent lighting, and halogen lighting are available.
Model GRAML-54Watts: 1740 Shipping Weight: 19 lbs. (9 kg)*
Voltage120120/208120/240
mps14.59.28.3
A
n
Model GRAML-60
oltage120120/208120/240
V
Amps16.710.79.6
odel GRAML-66
M
Voltage120120/208120/240
Amps18.111.510.3
Model GRAML-72
Voltage120120/208120/240
Amps20.313.011.6
Model GRAML-84
Voltage120120/208120/240
Amps23.515.013.5
Model GRAML-96
Voltage120120/208120/240
Amps26.316.915.1
Model GRAML-108†
Voltage120120/208120/240
Amps---18.917.0
Model GRAML-120†
Voltage120120/208120/240
Amps---21.319.2
Model GRAML-132†
Voltage120120/208120/240
Amps---23.521.1
Model GRAML-144†
Voltage120120/208120/240
Amps---26.023.3
Watts: 2000 Shipping Weight: 21 lbs. (10 kg)*
n
Watts: 2175 Shipping Weight: 22 lbs. (10 kg)*
†
n
† Watts: 2435 Shipping Weight: 24 lbs. (11 kg)*
n
† Watts: 2820 Shipping Weight: 28 lbs. (13 kg)*
n
† Watts: 3155 Shipping Weight: 32 lbs. (15 kg)*
Watts: 3540 Shipping Weight: 36 lbs. (16 kg)*
•
Watts: 4000 Shipping Weight: 40 lbs. (18 kg)*
•
Watts: 4410 Shipping Weight: 44 lbs. (20 kg)*
•
Watts: 4870 Shipping Weight: 48 lbs. (22 kg)*
•
† Glo-Ray models 66″ through 144″ contain tandem (end-to-end) elements that may be individually controlled.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: GRAML models that have multiple voltages
listed, such as 120/208 or 120/240, have multiple
internal circuits. For example a 120/208 volt unit
utilizes 120 volts for light circuit and 208 volts for
the heat circuit(s). Consult the Electrical Diagram
supplied with the unit for specific information.
Form No. GRAMM-1114
CAUTION! Light-equipped strip heaters that require
a circuit breaker 20 amps or larger must be installed
with a remote control enclosure containing a fuse
rated at 20 amps or less for the light circuit.
5
SPECIFICATIONS
English
Electrical Rating Chart —
GRAM-XXD Models
Model GRAM-18DWatts: 900 Shipping Weight: 14 lbs. (6 kg)*
† Glo-Ray models 66″ through 144″ contain tandem (end-to-end) elements that may be individually controlled.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: GRAML-XXD models that have multiple voltages
listed, such as 120/208 or 120/240, have multiple
internal circuits. For example a 120/208 volt unit
utilizes 120 volts for light circuit and 208 volts for
the heat circuit(s). Consult the Electrical Diagram
supplied with the unit for specific information.
CAUTION! Light-equipped strip heaters that require
a circuit breaker 20 amps or larger must be installed
with a remote control enclosure containing a fuse
rated at 20 amps or less for the light circuit.
6
Form No. GRAMM-1114
English
A
D
C
B
Front View — Model GRAM
Bottom View — Model GRAM
A
D
C
B
Front View — Model GRAML
Bottom View — Model GRAML
A
C
B
Front View — Model GRAML-XXD
Bottom View — Model GRAML-XXD
Dimensions — GRAM and GRAML Models
ModelWidth (A)Depth (B)Depth (C)Height (D)
SPECIFICATIONS
GRAM
GRAML
18″–144″
(457–3658 mm)
18″–144″
(457–3658 mm)
Dimensions — Single Element Strip Heaters
6″
(152 mm)
9″
(229 mm)
7-1/4″
(184 mm)
10-1/4″
(259 mm)
Dimensions — GRAM-XXD and GRAML-XXD Models
ModelWidth (A)Depth (B) *Height (C)
2-1/2″
(64 mm)
2-1/2″
(64 mm)
GRAM-XXD and
GRAML-XXD
* Dimension shown is standard with 3″ (76 mm) spacer; when used with 6″ (152 mm) spacer, add 3″ (76 mm).
18″–144″
(457–3658 mm)
15″
(381 mm)
Dimensions — Dual Element Strip Heaters
2-1/2″
(64 mm)
Form No. GRAMM-1114
7
INSTALLATION
WARNING
CAUTION
NOTICE
NOTICE
English
General
Use the information in this section to prepare for and install a
Max Watt Strip Heater. Make sure to locate the specific
information in this section for the type of installation. Strip
heaters are shipped with most components pre-assembled.
Dual units are supplied with a required 3″ (76 mm) or
6″ (152 mm) spacer pre-assembled at the factory.
Optional mounting equipment and remote control enclosures
must be installed on location.
FIRE HAZARD: Do not install MaxWatt strip heaters above
or around combustible surfaces. Discoloration or
combustion could occur. Max Watt strip heaters must be
installed in non-combustible surroundings only.
To ensure safe and proper operation, refer to the “Minimum
Clearance Requirements” listed in the Installation section
of this manual.
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
countertop material for application information.
To prevent unit failure from excessive heat, do not add a
decorative soffit to hide a pass-through mounted strip
heater.
NOTE: Contact the countertop manufacturer of the base
material for application information and surface
temperature limits before installing the unit.
1. Remove the unit from the shipping carton and remove all
packing materials.
NOTE: To prevent delay in obtaining warranty coverage,
complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.
2. Remove tape and protective packaging from all surfaces
of the unit.
NOTE: If unit is equipped with optional equipment, see the
OPTIONS AND ACCESSORIES section near the back
of this manual.
3. Install/mount the unit in an appropriate location.
a. Verify recommended mounting heights and minimum
clearance requirements are met for the appropriate
model. Refer to “Recommended Mounting Heights” and
“Minimum Clearance Requirements” in this section.
c. For permanent unit installation, refer to “Installing
Permanent Units” in this section.
b. For chain suspension installation, refer to “Installing
Chain Suspended Units” in this section.
Dual Mounting
When mounting units side-by-side, a space not less than 3″
(76 mm) must be maintained between units. Dual units ordered
from the factory are shipped with a pre-assembled 3″ (76 mm)
or 6″ (152 mm) spacer.
Installation of two or more separate units with less than
3″ (76 mm) between housings may result in premature
failure of component parts. Failure to provide proper
spacing may result in heat damage to electrical
components and will void warranty.
Under Shelf Mounting
When mounting a unit under a shelf, use adjustable angle
brackets to assure proper spacing. Remote control enclosures
are required to keep switches out of the heat zone and prevent
premature failure.
Pass-Through
If pass-through area is 12″ to 16″ (305 to 406 mm) deep, a
single unit can be used. For a 20″ to 24″ (508 to 610 mm) deep
pass-through area, a dual unit is recommended. Installation of
multiple units must have a minimum spacing of 3″ (76 mm)
between heaters.
8
Form No. GRAMM-1114
English
18″–24″
(457–610 mm)
Mounting
Height
18″ (457 mm)
24″ (610 mm)
15″ (381 mm)
21″ (533 mm)
18″–24″
(457–610 mm)
Mounting
Height
6″
(152 mm)
12″ (305 mm)
14″–18″
(356–457 mm)
Mounting
Height
Add 3″ (76 mm)
for units with lights.
C
Shelf
Back Wall
Counter
A
B
WARNING
INSTALLATION
Recommended Mounting Heights
Recommended Mounting Height for
GRAM and GRAML models in all lengths
(excluding dual models).
Minimum Clearance Requirements
FIRE HAZARD: Do not install MaxWatt strip heaters above
or around combustible surfaces. Discoloration or
combustion could occur. Max Watt strip heaters must be
installed in non-combustible surroundings only.
Models(A)(B)(C)
GRAM and12″3″1″
GRAML(305 mm)(76 mm)(25 mm)
GRAM-XXD15″3″1″
GRAML-XXD(381 mm)(76 mm)(25 mm)
Recommended Mounting Height for
GRAM-XXD and GRAML-XXD dual models with a
GRAM-XXD and GRAML-XXD dual models with a
Form No. GRAMM-1114
3″ (76 mm) spacer in all lengths.
Recommended Mounting Height for
6″ (152 mm) spacer in all lengths.
Non-Combustible Clearance Requirements
9
INSTALLATION
1-3/16″
(30 mm)
Distance from end of unit to center of conduit hole.
Needed for 1″ diameter hole cutout in mounting surface.
CAUTION
Mounting
Screw
Flexible
Conduit
Tubular
Stand
CAUTION
NOTICE
Installing Permanent Units
Strip heaters can be mounted permanently with tubular stands
or angle brackets. Refer to the proper permanent mounting
section for the installation procedure.
Tubular Stand Mounting
Tubular stand mounting permanently attaches the unit to a
countertop or serving table. All wiring may be concealed within
one of the tubular stands.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in the
INSTALLATION section of this manual.
Tubular stands are available in aluminum non-adjustable
heights from 14″-24″ (356-610 mm).
NOTE: Tubular stands are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm) diameter hole
must be provided in the mounting surface centered
under the stand containing the wiring conduit.
English
Countertop Conduit Hole Dimension
1. Position the unit upside-down on a flat surface.
NOTE: Units for this application are supplied with the conduit
NOTE: Two pairs of stands will be needed for mounting dual
attached to one side of the unit. Conduit should not be
removed.
2. If applicable, route the flexible conduit through the center of
one of the stands.
3. Pull the conduit-side stand up against the unit and secure
the stand to the unit using the screws supplied.
4. Align the opposite-side stand with the mounting holes at
the other end of the unit and secure the stand to the unit
using the screws supplied.
5. If applicable, route the flexible conduit through the 1″
(25 mm) diameter hole cut into the mounting surface.
6. Secure the stands to the mounting surface.
units.
Tubular Stand Mounting
Adjustable Angle Bracket Mounting
Mounting a strip heater with adjustable angle brackets
permanently attaches the unit to the underside of a shelf. Units
can be mounted to a flat shelf or a shelf with rolled/flanged
edges. A minimum gap of 1″ [25 mm] is required between the
unit and the bottom of the rolled or flanged edge to prevent heat
damage to the electrical system of the unit.
To ensure safe and proper operation, refer to the Clearance
Requirements listed in the Installation section of this
manual.
If the shelf has a rolled or flanged edge, use the appropriate
screw hole locations on the adjustable angle brackets to mount
the unit 1″ (25 mm) below the lowest edge of the rolled or
flanged shelf. The adjustable angle brackets can provide a 1″
[25 mm], 1-1/2″ [38 mm], or 2″ [51 mm] gap between the unit
and the underside of the shelf.
Do not conceal unit. Unit must be installed below the
lowest edge of a rolled or flanged shelf. Failure to mount
unit properly may result in premature failure of
components and void the product warranty.
10
Form No. GRAMM-1114
English
WARNING
“S” Hook
Connecting Chain
Hanger Tab
Screw
Overhead Mounting
System
1″ (25 mm)
Gap
Minimum
Shelf with 3/4″ (19 mm)
flanged edge
Adjustable
Angle
Bracket
Lowest edge of
flanged shelf.
Removed
Center Screws
Adjustable
Angle Bracket
End Plate
Screws
Two adjustable
angle brackets
on each end
for dual units.
INSTALLATION
Installing Chain Suspended Units
Chain suspension mounting attaches a strip heater to an
overhead surface with the use of “S” hooks. Chain suspended
units are available for single housing models only.
NOTE: Units ordered with the “S” hook option come with two
hanger tabs mounted to each end of the unit, two “S”
hooks, and two 6″ (152 mm) pieces of connecting chain.
Additional chain (P/N 05.03.020.00) can be ordered from
Hatco for the overhead mounting system or another
option can be determined by a qualified installer.
Flanged Shelf Installation
1. Position the unit on a flat surface with the heating element
facing down.
2. Remove the two center screws from the end plate at one
end of the unit. These screws do not need to be replaced.
3. Remove the two upper end plate screws.
4. Align the appropriate holes on the adjustable angle bracket
with the end plate mounting holes on the unit. Secure the
angle bracket with the end plate screws.
5. Repeat steps 2 – 4 for the opposite end of the unit.
Adjustable Angle Bracket Installation
6. Fasten the angle brackets to the underside of the shelf
using appropriate fasteners (not supplied by Hatco).
NOTE: Two pairs of brackets will be needed for dual units.
For installation with chains, make sure the chains have
sufficient strength and are securely fastened to both the
unit and the mounting location. Poorly installed chains may
cause the unit to loosen and fall. Do not place anything on
top of units installed with chains.
To ensure safe and proper operation, refer to the “Minimum
Clearance Requirements” listed in the Installation section
of this manual.
NOTE: The strength of the chain supplied by Hatco is sufficient
to hold the weight of the unit securely only when
mounted properly.
NOTE: Dual units cannot be mounted using the “S” hook and
chain system.
1. Prepare the overhead mounting system for the “S” hooks.
Make sure the system is secure and is set up so the unit
will be suspended at a level, safe, and proper distance from
walls, counter, and food.
2. Loosen, but do not remove the screws securing the hanger
tabs on each end of the unit. Rotate the tabs up, then
tighten the screws securely.
3. Securely attach one of the 6″ (152 mm) connecting chains
between each pair of hanger tabs.
4. Attach an “S” hook to the center of each connecting chain.
5. Carefully lift the unit and attach the “S” hooks on each end
of the unit to the overhead mounting system. Make sure
the unit is level.
Form No. GRAMM-1114
Dual Unit Mounting
“S” Hook Mounting
11
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