Hanwha Techwin TNM-3620TDY User Manual

THERMAL

NETWORK CAMERA

User Manual

TNM-3620TDY

Thermal Network Camera

User Manual

Hanwha Techwin

Trademark

Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.

Restriction

Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.

Disclaimer

Hanwha Techwin

provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. right to change the contents of this document without prior notice.

※Design and specications are subject to change without prior notice.

※The initial administrator ID is “admin” and the password should be set when logging in for the rst time.

Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.

makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be

Co., Ltd. All r ights reser ved.

Hanwha Techwin

reserves the

overview

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth.

(Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)

7. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including

ampliﬁers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/ accessories speciﬁed by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lighting storms or when unused for long periods of time.

14. Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus

has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” and rated from 12 Vdc, 1.2A or PoE(53V), 0.33A.

16. This product is intended to be supplied by isolation power.

17. If you use excessive force when installing the product, the camera may be damaged and malfunction.

If you forcibly install the product using non-compliant tools, the product may be damaged.

18. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.

19. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.

20. If you install/disassemble the product in a manner that has not been recommended, the production functions/ performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.

21. Installing or using the product in water can cause serious damage to the product.

22. This device has been veriﬁed using STP cable. The use of appropriate GND grounding and STP cable

is recommended to effectively protect your product and property from transient voltage, thunderstroke, communication interruption.

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN

CAUTION

: TO REDUCE THE RISK OF ELECTRIC SHOCK.

DO NOT REMOVE COVER (OR BACK).

NO USER SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

EXPLANATION OF GRAPHICAL SYMBOLS

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

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Class construction

An apparatus with CLASS construction shall be connected to a MAINS socket outlet with a protective earthing connection.

Battery

Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

The battery cannot be replaced.

Disconnection Device

Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in your location.

When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.

CAUTION

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

ATTENTION

IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.

These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

The Test Monitor Out port of the product is provided for easier installation, and is not recommended for monitoring purposes.

Please use the input power with just one camera and other devices must not be connected. Before connecting the Power Terminal Block, you need to unplug the power plug from the

outlet first. If <Face detection channel> is set to <CH2 : Thermal> in <Estimated body temperature

mode>, faces could be misdetected depending on the surrounding environment.

The ITE is to be connected only to PoE networks without routing to the outside plant.

The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE

802.3.at shall be a UL Listed device with the output evaluated as a Limited Power Source

as defined in UL60950-1 or PS2 as defined in UL62368-1.

Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring shall be limited to inside the building.

Please read the following recommended safety precautions carefully.

~Do not place this apparatus on an uneven surface. ~Do not install on a surface where it is exposed to direct sunlight, near heating equipment or

heavy cold area. ~Do not place this apparatus near conductive material. ~Do not attempt to service this apparatus yourself. ~Do not place a glass of water on the product. ~Do not install near any magnetic sources. ~Do not block any ventilation openings. ~Do not place heavy items on the product. ~Please wear protective gloves when installing/removing the camera.

The high temperature of the product surface may cause a burn.

User’s Manual is a guidance book for how to use the products. The meaning of the symbols are shown below.

~Reference : In case of providing information for helping of product’s usages ~Notice : If there’s any possibility to occur any damages for the goods and human caused by

not following the instruction

Please read this manual for the safety before using of goods and keep it in the safe place.

※

We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you separately purchase.

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CONTENTS

OVERVIEW

INSTALLATION & CONNECTION

NETWORK CONNECTION AND

SETUP

3 Important Safety Instructions 6 Recommended PC Specifications 6 Recommended Micro SD/SDHC/SDXC

Memory Card Specifications

6 Recommended NAS Specifications 6 What’s Included 7 At a Glance

8 Inserting/Removing a Micro SD card 9 Connecting with other Device

13 Connecting the Camera Directly to Local

Area Network

13 Connecting the Camera Directly to a DHCP

Based DSL/Cable Modem

14 Using Device Manager 14 Searching Camera Automatically 14 Configuring IP Address 15 Registering Camera Manually 15 Configuring IP Automatically 16 Port Range Forward (Port Mapping) Setup 17 Connecting to the Camera from a Shared

Local PC

17 Connecting to the Camera from a Remote

PC via the Internet

WEB VIEWER

APPENDIX

18 Connecting to the Camera 19 Password setting 19 Login 19 Camera Web Viewer Setup

20 Troubleshooting

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RECOMMENDED PC SPECIFICATIONS

~CPU : Intel(R) Core(TM) i7 3.4 GHz or higher ~RAM : 8G or higher ~Recommended browser: Chrome ~Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based) ~Supported OS : Windows, Mac, Linux, Android, iOS, Chrome ~Verification environment

- Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later

- Mac 10.13/14: Safari version 11.0.1 or later

The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.

※

RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

~Recommended capacity : 16GB to 256GB (MLC type required) ~Recommended Manufacturers : SanDisk, Transcend ~Product Type : High endurance ~The compatibility varies depending on the card manufacturers and types.

RECOMMENDED NAS SPECIFICATIONS

~Recommended capacity : 200GB or higher is recommended. ~For this camera, you are recommended to use a NAS with the following manufacturer’s specs.

Recommended products : QNAP NAS, Synology NAS

WHAT’S INCLUDED

Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)

Appearance Item Name Quantity Description

Camera

Quick Guide

(Optional)

Cable for the testing monitor

Power Terminal Block

Power Cable

Torx L wrench

Used to test the camera connection to a portable

Plugged in the power plug

Used to plug into the power port

Used to open the micro SD slot cover

display device

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Audio/Alarm cable

Used to connect with the audio and alarm port

AT A GLANCE

Front Side

ba c

Item Description

Visible lens Used to see the visible view.

Thermal lens Used to detect and measure the infrared energy of an object.

Used to fix the camera on a tripod.

The screw size : It is the specification for the screws used to fasten the camera to the

Screw hole for installation

Any tripod is not included. For more information to use a tripod, refer to the product’s documentation.

support.

1/4” -20 UNC L: 4.5mm±0.2mm (ISO Standard), or 0.197” (ASA Standard)

Rear Side

a b

c d e f hg

Item Description

GND Terminal

Micro SD card

Compartment

PoE+ port

Power port (DC 12V) Used to plug the power cable.

MICRO USB port

Reset Button

Test monitor out port

Audio/Alarm cable port Port to connect audio and alarm cables.

Used to discharge a lighting or a surge current outside in order to protect a camera from it safely.

Compartment for the Micro SD card.

A port that connects to the PoE+ injector and network cable for power and network connection.

Port to connect the WiFi dongle. You can check the installation video through the applications installed in the smartphone. Refer to “Connect to WiFi dongle” on page 9.

Wifi dongle and OTG adapter are sold separately.

The button restores all camera settings to the factory default. Press and hold for about 5 seconds to reboot the system.

If you reset the camera, the network settings will be adjusted so that DHCP can be

enabled. If there is no DHCP server in the network, you must run the Device Manager program to change the basic network settings such as IP address, Subnet mask, Gateway, etc., before you can connect to the network.

Output port for test monitoring the video output. Use the test monitor cable to connect to a mobile display and check the test video.

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